Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2022 Tiguan and 2018-2021 Tiguan long wheel base (LWB) vehicles. Due to incorrect installation instructions, the accessory rear hatch spoiler may be insufficiently attached to the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 66N5
Recall Date: Apr 6, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2020 Tiguan LWB vehicles. The third row seat belt anchor bolts may not have been properly torqued.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 69BA
Recall Date: Sep 23, 2020
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen ) is recalling certain 2020 Volkswagen Atlas Cross Sport, Jetta, Jetta GLI and Tiguan and Audi Q5 and SQ5 and 2021 Volkswagen Atlas vehicles. Parts of the front seat frame and backrest adjuster may not have been welded properly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 72L1, 72K8, 72K9
Recall Date: Aug 26, 2020
Consumer Complaints
168 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
WHEELS
Potential Consequences:
GOOD EVENING, I WOULD LIKE TO KNOW THE BEST PERSON TO COMMUNICATE WITH REGARDING THE DISCREPANCIES I HAVE RECENTLY FOUND ON MY TITLE, REGISTRATION, AND INSPECTION FORM. MY NAMES SEEM TO BE INCONSISTENT ON THE FORMS. THE INSPECTION FORM ALSO INDICATES THAT THE LEFT WHEEL AND RIGHT WHEEL HAVE BEEN REMOVED ACCORDING TO THE INSPECTION FORM. THERE IS ADDITIONAL INFORMATION THAT MAY HELP INVESTIGATE THIS MATTER. PLEASE FEEL FREE TO E-MAIL ME AT YOUR EARLIEST CONVENIENCE AT [XXX] THANK YOU AND I LOOK FORWARD TO SPEAKING WITH YOU. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Corrective Action:
GOOD EVENING, I WOULD LIKE TO KNOW THE BEST PERSON TO COMMUNICATE WITH REGARDING THE DISCREPANCIES I HAVE RECENTLY FOUND ON MY TITLE, REGISTRATION, AND INSPECTION FORM. MY NAMES SEEM TO BE INCONSISTENT ON THE FORMS. THE INSPECTION FORM ALSO INDICATES THAT THE LEFT WHEEL AND RIGHT WHEEL HAVE BEEN REMOVED ACCORDING TO THE INSPECTION FORM. THERE IS ADDITIONAL INFORMATION THAT MAY HELP INVESTIGATE THIS MATTER. PLEASE FEEL FREE TO E-MAIL ME AT YOUR EARLIEST CONVENIENCE AT [XXX] THANK YOU AND I LOOK FORWARD TO SPEAKING WITH YOU. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Additional Notes:
GOOD EVENING, I WOULD LIKE TO KNOW THE BEST PERSON TO COMMUNICATE WITH REGARDING THE DISCREPANCIES I HAVE RECENTLY FOUND ON MY TITLE, REGISTRATION, AND INSPECTION FORM. MY NAMES SEEM TO BE INCONSISTENT ON THE FORMS. THE INSPECTION FORM ALSO INDICATES THAT THE LEFT WHEEL AND RIGHT WHEEL HAVE BEEN REMOVED ACCORDING TO THE INSPECTION FORM. THERE IS ADDITIONAL INFORMATION THAT MAY HELP INVESTIGATE THIS MATTER. PLEASE FEEL FREE TO E-MAIL ME AT YOUR EARLIEST CONVENIENCE AT [XXX] THANK YOU AND I LOOK FORWARD TO SPEAKING WITH YOU. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Mfg Campaign: 11352690
Recall Date: Sep 2, 2020
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
GOOD EVENING, I WOULD LIKE TO KNOW THE BEST PERSON TO COMMUNICATE WITH REGARDING THE DISCREPANCIES I HAVE RECENTLY FOUND ON MY TITLE, REGISTRATION, AND INSPECTION FORM. MY NAMES SEEM TO BE INCONSISTENT ON THE FORMS. THE INSPECTION FORM ALSO INDICATES THAT THE LEFT WHEEL AND RIGHT WHEEL HAVE BEEN REMOVED ACCORDING TO THE INSPECTION FORM. THERE IS ADDITIONAL INFORMATION THAT MAY HELP INVESTIGATE THIS MATTER. PLEASE FEEL FREE TO E-MAIL ME AT YOUR EARLIEST CONVENIENCE AT [XXX] THANK YOU AND I LOOK FORWARD TO SPEAKING WITH YOU. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Corrective Action:
GOOD EVENING, I WOULD LIKE TO KNOW THE BEST PERSON TO COMMUNICATE WITH REGARDING THE DISCREPANCIES I HAVE RECENTLY FOUND ON MY TITLE, REGISTRATION, AND INSPECTION FORM. MY NAMES SEEM TO BE INCONSISTENT ON THE FORMS. THE INSPECTION FORM ALSO INDICATES THAT THE LEFT WHEEL AND RIGHT WHEEL HAVE BEEN REMOVED ACCORDING TO THE INSPECTION FORM. THERE IS ADDITIONAL INFORMATION THAT MAY HELP INVESTIGATE THIS MATTER. PLEASE FEEL FREE TO E-MAIL ME AT YOUR EARLIEST CONVENIENCE AT [XXX] THANK YOU AND I LOOK FORWARD TO SPEAKING WITH YOU. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Additional Notes:
GOOD EVENING, I WOULD LIKE TO KNOW THE BEST PERSON TO COMMUNICATE WITH REGARDING THE DISCREPANCIES I HAVE RECENTLY FOUND ON MY TITLE, REGISTRATION, AND INSPECTION FORM. MY NAMES SEEM TO BE INCONSISTENT ON THE FORMS. THE INSPECTION FORM ALSO INDICATES THAT THE LEFT WHEEL AND RIGHT WHEEL HAVE BEEN REMOVED ACCORDING TO THE INSPECTION FORM. THERE IS ADDITIONAL INFORMATION THAT MAY HELP INVESTIGATE THIS MATTER. PLEASE FEEL FREE TO E-MAIL ME AT YOUR EARLIEST CONVENIENCE AT [XXX] THANK YOU AND I LOOK FORWARD TO SPEAKING WITH YOU. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Mfg Campaign: 11352690
Recall Date: Sep 2, 2020
Volkswagen Group Of America, Inc.
Defect Description:
WHEELS
Potential Consequences:
THIS CAR IS NOT EVEN 6 MONTHS OLD AND WHILE DRIVING ON A HIGHWAY THE TIRE BLEW, MY CAR FISHTAILED AND I HIT A GUARDRAIL. THE TIRE IS SHREDDED. I TOOK IT TO A TIRE SHOP THE SAME NIGHT AND THEY SAID THIS IS NOT WHAT TYPICALLY HAPPENS TO A TIRE.
Corrective Action:
THIS CAR IS NOT EVEN 6 MONTHS OLD AND WHILE DRIVING ON A HIGHWAY THE TIRE BLEW, MY CAR FISHTAILED AND I HIT A GUARDRAIL. THE TIRE IS SHREDDED. I TOOK IT TO A TIRE SHOP THE SAME NIGHT AND THEY SAID THIS IS NOT WHAT TYPICALLY HAPPENS TO A TIRE.
Additional Notes:
THIS CAR IS NOT EVEN 6 MONTHS OLD AND WHILE DRIVING ON A HIGHWAY THE TIRE BLEW, MY CAR FISHTAILED AND I HIT A GUARDRAIL. THE TIRE IS SHREDDED. I TOOK IT TO A TIRE SHOP THE SAME NIGHT AND THEY SAID THIS IS NOT WHAT TYPICALLY HAPPENS TO A TIRE.
Mfg Campaign: 11343022
Recall Date: Aug 3, 2020
Volkswagen Group Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
SEATBELTS ARE WET AND MOISTURE IS BUILDING UP IN THE CAR AFTER HEAVY RAIN WHILE SUNROOF AND ALL DOORS CLOSED AND CAR IS PARKED. POSSIBLY A SUNROOF DRAINING ISSUE. SEATBELTS MAINLY AFFECTED ARE IN THE REAR, PARTICULARLY REAR-PASSENGER - BUT FRONT BELTS AFFECTED ALSO. WATER ALSO OBSERVED IN REAR DOOR WELLS AND ON FRONT DRIVER'S WINDOW POST (LEFT OF WINDSHIELD). SEATBELTS SMELL DAMP AND ARE SO WET THAT THEY ARE UNCOMFORTABLE TO WEAR AND WOULD LEAVE WATER ON CLOTHES,
Corrective Action:
SEATBELTS ARE WET AND MOISTURE IS BUILDING UP IN THE CAR AFTER HEAVY RAIN WHILE SUNROOF AND ALL DOORS CLOSED AND CAR IS PARKED. POSSIBLY A SUNROOF DRAINING ISSUE. SEATBELTS MAINLY AFFECTED ARE IN THE REAR, PARTICULARLY REAR-PASSENGER - BUT FRONT BELTS AFFECTED ALSO. WATER ALSO OBSERVED IN REAR DOOR WELLS AND ON FRONT DRIVER'S WINDOW POST (LEFT OF WINDSHIELD). SEATBELTS SMELL DAMP AND ARE SO WET THAT THEY ARE UNCOMFORTABLE TO WEAR AND WOULD LEAVE WATER ON CLOTHES,
Additional Notes:
SEATBELTS ARE WET AND MOISTURE IS BUILDING UP IN THE CAR AFTER HEAVY RAIN WHILE SUNROOF AND ALL DOORS CLOSED AND CAR IS PARKED. POSSIBLY A SUNROOF DRAINING ISSUE. SEATBELTS MAINLY AFFECTED ARE IN THE REAR, PARTICULARLY REAR-PASSENGER - BUT FRONT BELTS AFFECTED ALSO. WATER ALSO OBSERVED IN REAR DOOR WELLS AND ON FRONT DRIVER'S WINDOW POST (LEFT OF WINDSHIELD). SEATBELTS SMELL DAMP AND ARE SO WET THAT THEY ARE UNCOMFORTABLE TO WEAR AND WOULD LEAVE WATER ON CLOTHES,
Mfg Campaign: 11339072
Recall Date: Jul 13, 2020
Volkswagen Group Of America, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
SEATBELTS ARE WET AND MOISTURE IS BUILDING UP IN THE CAR AFTER HEAVY RAIN WHILE SUNROOF AND ALL DOORS CLOSED AND CAR IS PARKED. POSSIBLY A SUNROOF DRAINING ISSUE. SEATBELTS MAINLY AFFECTED ARE IN THE REAR, PARTICULARLY REAR-PASSENGER - BUT FRONT BELTS AFFECTED ALSO. WATER ALSO OBSERVED IN REAR DOOR WELLS AND ON FRONT DRIVER'S WINDOW POST (LEFT OF WINDSHIELD). SEATBELTS SMELL DAMP AND ARE SO WET THAT THEY ARE UNCOMFORTABLE TO WEAR AND WOULD LEAVE WATER ON CLOTHES,
Corrective Action:
SEATBELTS ARE WET AND MOISTURE IS BUILDING UP IN THE CAR AFTER HEAVY RAIN WHILE SUNROOF AND ALL DOORS CLOSED AND CAR IS PARKED. POSSIBLY A SUNROOF DRAINING ISSUE. SEATBELTS MAINLY AFFECTED ARE IN THE REAR, PARTICULARLY REAR-PASSENGER - BUT FRONT BELTS AFFECTED ALSO. WATER ALSO OBSERVED IN REAR DOOR WELLS AND ON FRONT DRIVER'S WINDOW POST (LEFT OF WINDSHIELD). SEATBELTS SMELL DAMP AND ARE SO WET THAT THEY ARE UNCOMFORTABLE TO WEAR AND WOULD LEAVE WATER ON CLOTHES,
Additional Notes:
SEATBELTS ARE WET AND MOISTURE IS BUILDING UP IN THE CAR AFTER HEAVY RAIN WHILE SUNROOF AND ALL DOORS CLOSED AND CAR IS PARKED. POSSIBLY A SUNROOF DRAINING ISSUE. SEATBELTS MAINLY AFFECTED ARE IN THE REAR, PARTICULARLY REAR-PASSENGER - BUT FRONT BELTS AFFECTED ALSO. WATER ALSO OBSERVED IN REAR DOOR WELLS AND ON FRONT DRIVER'S WINDOW POST (LEFT OF WINDSHIELD). SEATBELTS SMELL DAMP AND ARE SO WET THAT THEY ARE UNCOMFORTABLE TO WEAR AND WOULD LEAVE WATER ON CLOTHES,
Mfg Campaign: 11339072
Recall Date: Jul 13, 2020
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
SEATBELTS ARE WET AND MOISTURE IS BUILDING UP IN THE CAR AFTER HEAVY RAIN WHILE SUNROOF AND ALL DOORS CLOSED AND CAR IS PARKED. POSSIBLY A SUNROOF DRAINING ISSUE. SEATBELTS MAINLY AFFECTED ARE IN THE REAR, PARTICULARLY REAR-PASSENGER - BUT FRONT BELTS AFFECTED ALSO. WATER ALSO OBSERVED IN REAR DOOR WELLS AND ON FRONT DRIVER'S WINDOW POST (LEFT OF WINDSHIELD). SEATBELTS SMELL DAMP AND ARE SO WET THAT THEY ARE UNCOMFORTABLE TO WEAR AND WOULD LEAVE WATER ON CLOTHES,
Corrective Action:
SEATBELTS ARE WET AND MOISTURE IS BUILDING UP IN THE CAR AFTER HEAVY RAIN WHILE SUNROOF AND ALL DOORS CLOSED AND CAR IS PARKED. POSSIBLY A SUNROOF DRAINING ISSUE. SEATBELTS MAINLY AFFECTED ARE IN THE REAR, PARTICULARLY REAR-PASSENGER - BUT FRONT BELTS AFFECTED ALSO. WATER ALSO OBSERVED IN REAR DOOR WELLS AND ON FRONT DRIVER'S WINDOW POST (LEFT OF WINDSHIELD). SEATBELTS SMELL DAMP AND ARE SO WET THAT THEY ARE UNCOMFORTABLE TO WEAR AND WOULD LEAVE WATER ON CLOTHES,
Additional Notes:
SEATBELTS ARE WET AND MOISTURE IS BUILDING UP IN THE CAR AFTER HEAVY RAIN WHILE SUNROOF AND ALL DOORS CLOSED AND CAR IS PARKED. POSSIBLY A SUNROOF DRAINING ISSUE. SEATBELTS MAINLY AFFECTED ARE IN THE REAR, PARTICULARLY REAR-PASSENGER - BUT FRONT BELTS AFFECTED ALSO. WATER ALSO OBSERVED IN REAR DOOR WELLS AND ON FRONT DRIVER'S WINDOW POST (LEFT OF WINDSHIELD). SEATBELTS SMELL DAMP AND ARE SO WET THAT THEY ARE UNCOMFORTABLE TO WEAR AND WOULD LEAVE WATER ON CLOTHES,
Mfg Campaign: 11339072
Recall Date: Jul 13, 2020
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
EMERGENCY CONTACT FUNCTION DOES NOT WORK, I HAVE BEEN PAYING FOR THE SUBSCRIPTION. MULTIPLE TICKETS HAVE BEEN PLACED WITH VW CARNET OFFICE FOR MONTHS AND HAVE NOT HELP. *TR
Corrective Action:
EMERGENCY CONTACT FUNCTION DOES NOT WORK, I HAVE BEEN PAYING FOR THE SUBSCRIPTION. MULTIPLE TICKETS HAVE BEEN PLACED WITH VW CARNET OFFICE FOR MONTHS AND HAVE NOT HELP. *TR
Additional Notes:
EMERGENCY CONTACT FUNCTION DOES NOT WORK, I HAVE BEEN PAYING FOR THE SUBSCRIPTION. MULTIPLE TICKETS HAVE BEEN PLACED WITH VW CARNET OFFICE FOR MONTHS AND HAVE NOT HELP. *TR
Mfg Campaign: 11328653
Recall Date: Jun 13, 2020
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
EMERGENCY CONTACT FUNCTION DOES NOT WORK, I HAVE BEEN PAYING FOR THE SUBSCRIPTION. MULTIPLE TICKETS HAVE BEEN PLACED WITH VW CARNET OFFICE FOR MONTHS AND HAVE NOT HELP. *TR
Corrective Action:
EMERGENCY CONTACT FUNCTION DOES NOT WORK, I HAVE BEEN PAYING FOR THE SUBSCRIPTION. MULTIPLE TICKETS HAVE BEEN PLACED WITH VW CARNET OFFICE FOR MONTHS AND HAVE NOT HELP. *TR
Additional Notes:
EMERGENCY CONTACT FUNCTION DOES NOT WORK, I HAVE BEEN PAYING FOR THE SUBSCRIPTION. MULTIPLE TICKETS HAVE BEEN PLACED WITH VW CARNET OFFICE FOR MONTHS AND HAVE NOT HELP. *TR
Mfg Campaign: 11328653
Recall Date: Jun 13, 2020
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