Complaints & Recalls
Official Safety Recalls - Important!
8 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2022-2024 Tiguan, 2023 Arteon, and 2024-2025 Audi Q3 vehicles. An error may occur in the camera control unit at vehicle startup, resulting in the rearview camera image not displaying as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-888-275-9153) or go to nhtsa.gov.
Mfg Campaign: VW: 91NY, Audi: 90AV
Recall Date: Feb 12, 2025
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Golf GTI, Jetta GLI, Jetta NF, Arteon FL, Tiguan LWB, 2022 Taos, Jetta PA, Tiguan PA, 2021-2022 Atlas Cross Sport, and Atlas FL vehicles. The manufacturing process of the eMMC memory module in the infotainment system may cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 91DV
Recall Date: Jul 20, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2022 Tiguan and 2018-2021 Tiguan long wheel base (LWB) vehicles. Due to incorrect installation instructions, the accessory rear hatch spoiler may be insufficiently attached to the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 66N5
Recall Date: Apr 6, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2022 Tiguan, Taos, and 2021 Tiguan long wheel base (LWB) vehicles. A second notice will be sent once remedy parts become available. The left or right rear suspension knuckles may corrode, crack, and break.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 42L8
Recall Date: Mar 23, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2022 Tiguan vehicles. The nut that secures the brake pipe near the right-front wheel well may be loose.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 19Q4
Recall Date: Nov 3, 2021
Consumer Complaints
292 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
August 11,2023 went to dealer for oil change and Halodex fluid service at Napleton VW of Springfield, Missouri. Two hours later on drive from Springfield to Dallas, Texas outside Pryor, Oklahoma the following happened: In right hand lane on cruise at 72mph in 65mph, heard clunk in rear. Lost power and car began to slow down. Pulled over and Halodex fluid was spewing from under car. Car would not go into gear and move. Had vehicle towed to closest VW dealer Don Thornton of Tulsa, Oklahoma. Was determined rear differential failed. VW has not offered reason why a 2022 VW Tiguan SEL r-line premium with 49,000 miles approximately had a powertrain failure. In August of last year (12 months ago) we owned a 2017 VW Atlas SEL that had the same issue after an oil change and Halodex fluid service. A clunk was heard and grinding of gears. VW of Wichita, Kansas bought the car from us and put us in the 2022 Tiguan.
Corrective Action:
August 11,2023 went to dealer for oil change and Halodex fluid service at Napleton VW of Springfield, Missouri. Two hours later on drive from Springfield to Dallas, Texas outside Pryor, Oklahoma the following happened: In right hand lane on cruise at 72mph in 65mph, heard clunk in rear. Lost power and car began to slow down. Pulled over and Halodex fluid was spewing from under car. Car would not go into gear and move. Had vehicle towed to closest VW dealer Don Thornton of Tulsa, Oklahoma. Was determined rear differential failed. VW has not offered reason why a 2022 VW Tiguan SEL r-line premium with 49,000 miles approximately had a powertrain failure. In August of last year (12 months ago) we owned a 2017 VW Atlas SEL that had the same issue after an oil change and Halodex fluid service. A clunk was heard and grinding of gears. VW of Wichita, Kansas bought the car from us and put us in the 2022 Tiguan.
Additional Notes:
August 11,2023 went to dealer for oil change and Halodex fluid service at Napleton VW of Springfield, Missouri. Two hours later on drive from Springfield to Dallas, Texas outside Pryor, Oklahoma the following happened: In right hand lane on cruise at 72mph in 65mph, heard clunk in rear. Lost power and car began to slow down. Pulled over and Halodex fluid was spewing from under car. Car would not go into gear and move. Had vehicle towed to closest VW dealer Don Thornton of Tulsa, Oklahoma. Was determined rear differential failed. VW has not offered reason why a 2022 VW Tiguan SEL r-line premium with 49,000 miles approximately had a powertrain failure. In August of last year (12 months ago) we owned a 2017 VW Atlas SEL that had the same issue after an oil change and Halodex fluid service. A clunk was heard and grinding of gears. VW of Wichita, Kansas bought the car from us and put us in the 2022 Tiguan.
Mfg Campaign: 11539867
Recall Date: Aug 21, 2023
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Overhead console detached from the roof
Corrective Action:
Overhead console detached from the roof
Additional Notes:
Overhead console detached from the roof
Mfg Campaign: 11539523
Recall Date: Aug 19, 2023
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Ongoing issues with hesitation when accelerating from a stop. The car will feel like it has no power when pushing on the accelerator it may then jerk into gear and accelerate quickly or what feels like jerking in-between gears.
Corrective Action:
Ongoing issues with hesitation when accelerating from a stop. The car will feel like it has no power when pushing on the accelerator it may then jerk into gear and accelerate quickly or what feels like jerking in-between gears.
Additional Notes:
Ongoing issues with hesitation when accelerating from a stop. The car will feel like it has no power when pushing on the accelerator it may then jerk into gear and accelerate quickly or what feels like jerking in-between gears.
Mfg Campaign: 11539049
Recall Date: Aug 17, 2023
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
Ongoing issues with hesitation when accelerating from a stop. The car will feel like it has no power when pushing on the accelerator it may then jerk into gear and accelerate quickly or what feels like jerking in-between gears.
Corrective Action:
Ongoing issues with hesitation when accelerating from a stop. The car will feel like it has no power when pushing on the accelerator it may then jerk into gear and accelerate quickly or what feels like jerking in-between gears.
Additional Notes:
Ongoing issues with hesitation when accelerating from a stop. The car will feel like it has no power when pushing on the accelerator it may then jerk into gear and accelerate quickly or what feels like jerking in-between gears.
Mfg Campaign: 11539049
Recall Date: Aug 17, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Ongoing issues with hesitation when accelerating from a stop. The car will feel like it has no power when pushing on the accelerator it may then jerk into gear and accelerate quickly or what feels like jerking in-between gears.
Corrective Action:
Ongoing issues with hesitation when accelerating from a stop. The car will feel like it has no power when pushing on the accelerator it may then jerk into gear and accelerate quickly or what feels like jerking in-between gears.
Additional Notes:
Ongoing issues with hesitation when accelerating from a stop. The car will feel like it has no power when pushing on the accelerator it may then jerk into gear and accelerate quickly or what feels like jerking in-between gears.
Mfg Campaign: 11539049
Recall Date: Aug 17, 2023
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
My VW hesitates when I step on the gas during first use. This condition will continue until the vehicle warms up. The hesitation will cause the vehicle to speed up very fast. It’s a safety risk when I enter traffic, either on a highway or on a local road. That’s because when I pullout in front of on coming traffic, the vehicle will not get up to speed in a timely matter and then it will speed up very quickly. It will hesitate and jerk back and forth. I’ve learn now that I can not pull out into traffic until I don’t see any oncoming traffic. The dealership is unable to repair because they are awaiting on a software update that VW is working on for the vehicle because I’m not the only one with the problem. No warning lamps or messages. It always happens when the vehicle is first started after sitting for several hours. It first appears a few months after I purchased the vehicle.
Corrective Action:
My VW hesitates when I step on the gas during first use. This condition will continue until the vehicle warms up. The hesitation will cause the vehicle to speed up very fast. It’s a safety risk when I enter traffic, either on a highway or on a local road. That’s because when I pullout in front of on coming traffic, the vehicle will not get up to speed in a timely matter and then it will speed up very quickly. It will hesitate and jerk back and forth. I’ve learn now that I can not pull out into traffic until I don’t see any oncoming traffic. The dealership is unable to repair because they are awaiting on a software update that VW is working on for the vehicle because I’m not the only one with the problem. No warning lamps or messages. It always happens when the vehicle is first started after sitting for several hours. It first appears a few months after I purchased the vehicle.
Additional Notes:
My VW hesitates when I step on the gas during first use. This condition will continue until the vehicle warms up. The hesitation will cause the vehicle to speed up very fast. It’s a safety risk when I enter traffic, either on a highway or on a local road. That’s because when I pullout in front of on coming traffic, the vehicle will not get up to speed in a timely matter and then it will speed up very quickly. It will hesitate and jerk back and forth. I’ve learn now that I can not pull out into traffic until I don’t see any oncoming traffic. The dealership is unable to repair because they are awaiting on a software update that VW is working on for the vehicle because I’m not the only one with the problem. No warning lamps or messages. It always happens when the vehicle is first started after sitting for several hours. It first appears a few months after I purchased the vehicle.
Mfg Campaign: 11539206
Recall Date: Aug 17, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
My VW hesitates when I step on the gas during first use. This condition will continue until the vehicle warms up. The hesitation will cause the vehicle to speed up very fast. It’s a safety risk when I enter traffic, either on a highway or on a local road. That’s because when I pullout in front of on coming traffic, the vehicle will not get up to speed in a timely matter and then it will speed up very quickly. It will hesitate and jerk back and forth. I’ve learn now that I can not pull out into traffic until I don’t see any oncoming traffic. The dealership is unable to repair because they are awaiting on a software update that VW is working on for the vehicle because I’m not the only one with the problem. No warning lamps or messages. It always happens when the vehicle is first started after sitting for several hours. It first appears a few months after I purchased the vehicle.
Corrective Action:
My VW hesitates when I step on the gas during first use. This condition will continue until the vehicle warms up. The hesitation will cause the vehicle to speed up very fast. It’s a safety risk when I enter traffic, either on a highway or on a local road. That’s because when I pullout in front of on coming traffic, the vehicle will not get up to speed in a timely matter and then it will speed up very quickly. It will hesitate and jerk back and forth. I’ve learn now that I can not pull out into traffic until I don’t see any oncoming traffic. The dealership is unable to repair because they are awaiting on a software update that VW is working on for the vehicle because I’m not the only one with the problem. No warning lamps or messages. It always happens when the vehicle is first started after sitting for several hours. It first appears a few months after I purchased the vehicle.
Additional Notes:
My VW hesitates when I step on the gas during first use. This condition will continue until the vehicle warms up. The hesitation will cause the vehicle to speed up very fast. It’s a safety risk when I enter traffic, either on a highway or on a local road. That’s because when I pullout in front of on coming traffic, the vehicle will not get up to speed in a timely matter and then it will speed up very quickly. It will hesitate and jerk back and forth. I’ve learn now that I can not pull out into traffic until I don’t see any oncoming traffic. The dealership is unable to repair because they are awaiting on a software update that VW is working on for the vehicle because I’m not the only one with the problem. No warning lamps or messages. It always happens when the vehicle is first started after sitting for several hours. It first appears a few months after I purchased the vehicle.
Mfg Campaign: 11539206
Recall Date: Aug 17, 2023
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
My VW hesitates when I step on the gas during first use. This condition will continue until the vehicle warms up. The hesitation will cause the vehicle to speed up very fast. It’s a safety risk when I enter traffic, either on a highway or on a local road. That’s because when I pullout in front of on coming traffic, the vehicle will not get up to speed in a timely matter and then it will speed up very quickly. It will hesitate and jerk back and forth. I’ve learn now that I can not pull out into traffic until I don’t see any oncoming traffic. The dealership is unable to repair because they are awaiting on a software update that VW is working on for the vehicle because I’m not the only one with the problem. No warning lamps or messages. It always happens when the vehicle is first started after sitting for several hours. It first appears a few months after I purchased the vehicle.
Corrective Action:
My VW hesitates when I step on the gas during first use. This condition will continue until the vehicle warms up. The hesitation will cause the vehicle to speed up very fast. It’s a safety risk when I enter traffic, either on a highway or on a local road. That’s because when I pullout in front of on coming traffic, the vehicle will not get up to speed in a timely matter and then it will speed up very quickly. It will hesitate and jerk back and forth. I’ve learn now that I can not pull out into traffic until I don’t see any oncoming traffic. The dealership is unable to repair because they are awaiting on a software update that VW is working on for the vehicle because I’m not the only one with the problem. No warning lamps or messages. It always happens when the vehicle is first started after sitting for several hours. It first appears a few months after I purchased the vehicle.
Additional Notes:
My VW hesitates when I step on the gas during first use. This condition will continue until the vehicle warms up. The hesitation will cause the vehicle to speed up very fast. It’s a safety risk when I enter traffic, either on a highway or on a local road. That’s because when I pullout in front of on coming traffic, the vehicle will not get up to speed in a timely matter and then it will speed up very quickly. It will hesitate and jerk back and forth. I’ve learn now that I can not pull out into traffic until I don’t see any oncoming traffic. The dealership is unable to repair because they are awaiting on a software update that VW is working on for the vehicle because I’m not the only one with the problem. No warning lamps or messages. It always happens when the vehicle is first started after sitting for several hours. It first appears a few months after I purchased the vehicle.
Mfg Campaign: 11539206
Recall Date: Aug 17, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
When starting the car in the garage the automatic setting of the headlight switch activates the headlights to turn on. When out in the sunshine the dashboard brightness sometimes does not adjust to the daylight level when the headlights turn off, and the Daytime Running Lights activate, resulting in a very dim dash display.
Corrective Action:
When starting the car in the garage the automatic setting of the headlight switch activates the headlights to turn on. When out in the sunshine the dashboard brightness sometimes does not adjust to the daylight level when the headlights turn off, and the Daytime Running Lights activate, resulting in a very dim dash display.
Additional Notes:
When starting the car in the garage the automatic setting of the headlight switch activates the headlights to turn on. When out in the sunshine the dashboard brightness sometimes does not adjust to the daylight level when the headlights turn off, and the Daytime Running Lights activate, resulting in a very dim dash display.
Mfg Campaign: 11538283
Recall Date: Aug 14, 2023
Volkswagen Group Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
It does not accelerate when putting the gas petal all the way down at all or like a boom forward all of sudden. It's random when it's going to do it.
Corrective Action:
It does not accelerate when putting the gas petal all the way down at all or like a boom forward all of sudden. It's random when it's going to do it.
Additional Notes:
It does not accelerate when putting the gas petal all the way down at all or like a boom forward all of sudden. It's random when it's going to do it.
Mfg Campaign: 11538055
Recall Date: Aug 12, 2023
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
It does not accelerate when putting the gas petal all the way down at all or like a boom forward all of sudden. It's random when it's going to do it.
Corrective Action:
It does not accelerate when putting the gas petal all the way down at all or like a boom forward all of sudden. It's random when it's going to do it.
Additional Notes:
It does not accelerate when putting the gas petal all the way down at all or like a boom forward all of sudden. It's random when it's going to do it.
Mfg Campaign: 11538055
Recall Date: Aug 12, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
It does not accelerate when putting the gas petal all the way down at all or like a boom forward all of sudden. It's random when it's going to do it.
Corrective Action:
It does not accelerate when putting the gas petal all the way down at all or like a boom forward all of sudden. It's random when it's going to do it.
Additional Notes:
It does not accelerate when putting the gas petal all the way down at all or like a boom forward all of sudden. It's random when it's going to do it.
Mfg Campaign: 11538055
Recall Date: Aug 12, 2023
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
When letting off the gas and then step on the gas again the transmission “slips” as if it does but know what gear it should be in. I have mentioned this to the dealership since shortly after I bought the car. I have messaged VW directly about this issue. The dealership told me it cannot be fixed unless there is a “code”. A brand new car should not drive like this. How do I get this fixed before it fails and ceases the engine.
Corrective Action:
When letting off the gas and then step on the gas again the transmission “slips” as if it does but know what gear it should be in. I have mentioned this to the dealership since shortly after I bought the car. I have messaged VW directly about this issue. The dealership told me it cannot be fixed unless there is a “code”. A brand new car should not drive like this. How do I get this fixed before it fails and ceases the engine.
Additional Notes:
When letting off the gas and then step on the gas again the transmission “slips” as if it does but know what gear it should be in. I have mentioned this to the dealership since shortly after I bought the car. I have messaged VW directly about this issue. The dealership told me it cannot be fixed unless there is a “code”. A brand new car should not drive like this. How do I get this fixed before it fails and ceases the engine.
Mfg Campaign: 11537994
Recall Date: Aug 11, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I am having a delay in acceleration on this car. Car hesitates badly. Feels like it just doesn’t want to go. And I have to be very careful when pulling out into traffic. Took it to dealership and they said there is no known fix for this issue, even though others have complained about the same problem.
Corrective Action:
I am having a delay in acceleration on this car. Car hesitates badly. Feels like it just doesn’t want to go. And I have to be very careful when pulling out into traffic. Took it to dealership and they said there is no known fix for this issue, even though others have complained about the same problem.
Additional Notes:
I am having a delay in acceleration on this car. Car hesitates badly. Feels like it just doesn’t want to go. And I have to be very careful when pulling out into traffic. Took it to dealership and they said there is no known fix for this issue, even though others have complained about the same problem.
Mfg Campaign: 11536946
Recall Date: Aug 7, 2023
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
Car was purchased new on 3 Oct 2022. I was at dealer on 17 Jul 2023 for the 5th time for issues with infotainment screen going black and/or freezing. Diagnosis revealed it needed another F5 computer chip (the 2nd replacement). In addition, I was informed I needed a new steering wheel. A few days later, lane departure and travel assist function would turn off/on spontaneously, frequently pulling me from my lane. As of 23 Jul 2023, the infotainment screen died. I no longer have a my backup camera which I rely on extensively. In addition, I lost my navigation, apple play, radio, phone charger. VW has no ETA for a replacement parts and stated a loaner was not included in my purchase warranty. I am investigating their buyback program, however that may take over 45 days. I DO NOT FEEL SAFE IN THIS VEHICLE.
Corrective Action:
Car was purchased new on 3 Oct 2022. I was at dealer on 17 Jul 2023 for the 5th time for issues with infotainment screen going black and/or freezing. Diagnosis revealed it needed another F5 computer chip (the 2nd replacement). In addition, I was informed I needed a new steering wheel. A few days later, lane departure and travel assist function would turn off/on spontaneously, frequently pulling me from my lane. As of 23 Jul 2023, the infotainment screen died. I no longer have a my backup camera which I rely on extensively. In addition, I lost my navigation, apple play, radio, phone charger. VW has no ETA for a replacement parts and stated a loaner was not included in my purchase warranty. I am investigating their buyback program, however that may take over 45 days. I DO NOT FEEL SAFE IN THIS VEHICLE.
Additional Notes:
Car was purchased new on 3 Oct 2022. I was at dealer on 17 Jul 2023 for the 5th time for issues with infotainment screen going black and/or freezing. Diagnosis revealed it needed another F5 computer chip (the 2nd replacement). In addition, I was informed I needed a new steering wheel. A few days later, lane departure and travel assist function would turn off/on spontaneously, frequently pulling me from my lane. As of 23 Jul 2023, the infotainment screen died. I no longer have a my backup camera which I rely on extensively. In addition, I lost my navigation, apple play, radio, phone charger. VW has no ETA for a replacement parts and stated a loaner was not included in my purchase warranty. I am investigating their buyback program, however that may take over 45 days. I DO NOT FEEL SAFE IN THIS VEHICLE.
Mfg Campaign: 11534252
Recall Date: Jul 25, 2023
Volkswagen Group Of America, Inc.
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
Car was purchased new on 3 Oct 2022. I was at dealer on 17 Jul 2023 for the 5th time for issues with infotainment screen going black and/or freezing. Diagnosis revealed it needed another F5 computer chip (the 2nd replacement). In addition, I was informed I needed a new steering wheel. A few days later, lane departure and travel assist function would turn off/on spontaneously, frequently pulling me from my lane. As of 23 Jul 2023, the infotainment screen died. I no longer have a my backup camera which I rely on extensively. In addition, I lost my navigation, apple play, radio, phone charger. VW has no ETA for a replacement parts and stated a loaner was not included in my purchase warranty. I am investigating their buyback program, however that may take over 45 days. I DO NOT FEEL SAFE IN THIS VEHICLE.
Corrective Action:
Car was purchased new on 3 Oct 2022. I was at dealer on 17 Jul 2023 for the 5th time for issues with infotainment screen going black and/or freezing. Diagnosis revealed it needed another F5 computer chip (the 2nd replacement). In addition, I was informed I needed a new steering wheel. A few days later, lane departure and travel assist function would turn off/on spontaneously, frequently pulling me from my lane. As of 23 Jul 2023, the infotainment screen died. I no longer have a my backup camera which I rely on extensively. In addition, I lost my navigation, apple play, radio, phone charger. VW has no ETA for a replacement parts and stated a loaner was not included in my purchase warranty. I am investigating their buyback program, however that may take over 45 days. I DO NOT FEEL SAFE IN THIS VEHICLE.
Additional Notes:
Car was purchased new on 3 Oct 2022. I was at dealer on 17 Jul 2023 for the 5th time for issues with infotainment screen going black and/or freezing. Diagnosis revealed it needed another F5 computer chip (the 2nd replacement). In addition, I was informed I needed a new steering wheel. A few days later, lane departure and travel assist function would turn off/on spontaneously, frequently pulling me from my lane. As of 23 Jul 2023, the infotainment screen died. I no longer have a my backup camera which I rely on extensively. In addition, I lost my navigation, apple play, radio, phone charger. VW has no ETA for a replacement parts and stated a loaner was not included in my purchase warranty. I am investigating their buyback program, however that may take over 45 days. I DO NOT FEEL SAFE IN THIS VEHICLE.
Mfg Campaign: 11534252
Recall Date: Jul 25, 2023
Volkswagen Group Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
Car was purchased new on 3 Oct 2022. I was at dealer on 17 Jul 2023 for the 5th time for issues with infotainment screen going black and/or freezing. Diagnosis revealed it needed another F5 computer chip (the 2nd replacement). In addition, I was informed I needed a new steering wheel. A few days later, lane departure and travel assist function would turn off/on spontaneously, frequently pulling me from my lane. As of 23 Jul 2023, the infotainment screen died. I no longer have a my backup camera which I rely on extensively. In addition, I lost my navigation, apple play, radio, phone charger. VW has no ETA for a replacement parts and stated a loaner was not included in my purchase warranty. I am investigating their buyback program, however that may take over 45 days. I DO NOT FEEL SAFE IN THIS VEHICLE.
Corrective Action:
Car was purchased new on 3 Oct 2022. I was at dealer on 17 Jul 2023 for the 5th time for issues with infotainment screen going black and/or freezing. Diagnosis revealed it needed another F5 computer chip (the 2nd replacement). In addition, I was informed I needed a new steering wheel. A few days later, lane departure and travel assist function would turn off/on spontaneously, frequently pulling me from my lane. As of 23 Jul 2023, the infotainment screen died. I no longer have a my backup camera which I rely on extensively. In addition, I lost my navigation, apple play, radio, phone charger. VW has no ETA for a replacement parts and stated a loaner was not included in my purchase warranty. I am investigating their buyback program, however that may take over 45 days. I DO NOT FEEL SAFE IN THIS VEHICLE.
Additional Notes:
Car was purchased new on 3 Oct 2022. I was at dealer on 17 Jul 2023 for the 5th time for issues with infotainment screen going black and/or freezing. Diagnosis revealed it needed another F5 computer chip (the 2nd replacement). In addition, I was informed I needed a new steering wheel. A few days later, lane departure and travel assist function would turn off/on spontaneously, frequently pulling me from my lane. As of 23 Jul 2023, the infotainment screen died. I no longer have a my backup camera which I rely on extensively. In addition, I lost my navigation, apple play, radio, phone charger. VW has no ETA for a replacement parts and stated a loaner was not included in my purchase warranty. I am investigating their buyback program, however that may take over 45 days. I DO NOT FEEL SAFE IN THIS VEHICLE.
Mfg Campaign: 11534252
Recall Date: Jul 25, 2023
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
The first and most pressing issue is the throttle lag. From a dead stop (red light/stop sign) the car will not accelerate when the gas pedal is depressed. It lags for a few seconds before lurching forward. I fell like I'm a candidate to get rear-ended. Today, after driving through a heavy rain storm, the throttle lag caused the car to barely move. Like at all. Fortunately this happened as I was pulling into my driveway. The car simply just BARELY made it home. The second issue is the incessant warning lights and bells that go off because of a lane departure assist error. It will go off 30 times in row, and the not at all. It's really hit or miss. But when it happens its very distracting. The dealership says they're aware of the problem, and to fix it requires replacing the steering wheel. Which is on perpetual back order. I've discussed both issues with the dealer. They're aware of both issues. They said that there's nothing that can be done about the throttle lag issue as that's just how the transmission is tuned. And they're also aware of the electrical gremlin. Just waiting for the steering wheel to come in......
Corrective Action:
The first and most pressing issue is the throttle lag. From a dead stop (red light/stop sign) the car will not accelerate when the gas pedal is depressed. It lags for a few seconds before lurching forward. I fell like I'm a candidate to get rear-ended. Today, after driving through a heavy rain storm, the throttle lag caused the car to barely move. Like at all. Fortunately this happened as I was pulling into my driveway. The car simply just BARELY made it home. The second issue is the incessant warning lights and bells that go off because of a lane departure assist error. It will go off 30 times in row, and the not at all. It's really hit or miss. But when it happens its very distracting. The dealership says they're aware of the problem, and to fix it requires replacing the steering wheel. Which is on perpetual back order. I've discussed both issues with the dealer. They're aware of both issues. They said that there's nothing that can be done about the throttle lag issue as that's just how the transmission is tuned. And they're also aware of the electrical gremlin. Just waiting for the steering wheel to come in......
Additional Notes:
The first and most pressing issue is the throttle lag. From a dead stop (red light/stop sign) the car will not accelerate when the gas pedal is depressed. It lags for a few seconds before lurching forward. I fell like I'm a candidate to get rear-ended. Today, after driving through a heavy rain storm, the throttle lag caused the car to barely move. Like at all. Fortunately this happened as I was pulling into my driveway. The car simply just BARELY made it home. The second issue is the incessant warning lights and bells that go off because of a lane departure assist error. It will go off 30 times in row, and the not at all. It's really hit or miss. But when it happens its very distracting. The dealership says they're aware of the problem, and to fix it requires replacing the steering wheel. Which is on perpetual back order. I've discussed both issues with the dealer. They're aware of both issues. They said that there's nothing that can be done about the throttle lag issue as that's just how the transmission is tuned. And they're also aware of the electrical gremlin. Just waiting for the steering wheel to come in......
Mfg Campaign: 11534472
Recall Date: Jul 25, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The first and most pressing issue is the throttle lag. From a dead stop (red light/stop sign) the car will not accelerate when the gas pedal is depressed. It lags for a few seconds before lurching forward. I fell like I'm a candidate to get rear-ended. Today, after driving through a heavy rain storm, the throttle lag caused the car to barely move. Like at all. Fortunately this happened as I was pulling into my driveway. The car simply just BARELY made it home. The second issue is the incessant warning lights and bells that go off because of a lane departure assist error. It will go off 30 times in row, and the not at all. It's really hit or miss. But when it happens its very distracting. The dealership says they're aware of the problem, and to fix it requires replacing the steering wheel. Which is on perpetual back order. I've discussed both issues with the dealer. They're aware of both issues. They said that there's nothing that can be done about the throttle lag issue as that's just how the transmission is tuned. And they're also aware of the electrical gremlin. Just waiting for the steering wheel to come in......
Corrective Action:
The first and most pressing issue is the throttle lag. From a dead stop (red light/stop sign) the car will not accelerate when the gas pedal is depressed. It lags for a few seconds before lurching forward. I fell like I'm a candidate to get rear-ended. Today, after driving through a heavy rain storm, the throttle lag caused the car to barely move. Like at all. Fortunately this happened as I was pulling into my driveway. The car simply just BARELY made it home. The second issue is the incessant warning lights and bells that go off because of a lane departure assist error. It will go off 30 times in row, and the not at all. It's really hit or miss. But when it happens its very distracting. The dealership says they're aware of the problem, and to fix it requires replacing the steering wheel. Which is on perpetual back order. I've discussed both issues with the dealer. They're aware of both issues. They said that there's nothing that can be done about the throttle lag issue as that's just how the transmission is tuned. And they're also aware of the electrical gremlin. Just waiting for the steering wheel to come in......
Additional Notes:
The first and most pressing issue is the throttle lag. From a dead stop (red light/stop sign) the car will not accelerate when the gas pedal is depressed. It lags for a few seconds before lurching forward. I fell like I'm a candidate to get rear-ended. Today, after driving through a heavy rain storm, the throttle lag caused the car to barely move. Like at all. Fortunately this happened as I was pulling into my driveway. The car simply just BARELY made it home. The second issue is the incessant warning lights and bells that go off because of a lane departure assist error. It will go off 30 times in row, and the not at all. It's really hit or miss. But when it happens its very distracting. The dealership says they're aware of the problem, and to fix it requires replacing the steering wheel. Which is on perpetual back order. I've discussed both issues with the dealer. They're aware of both issues. They said that there's nothing that can be done about the throttle lag issue as that's just how the transmission is tuned. And they're also aware of the electrical gremlin. Just waiting for the steering wheel to come in......
Mfg Campaign: 11534472
Recall Date: Jul 25, 2023
Volkswagen Group Of America, Inc.
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
The first and most pressing issue is the throttle lag. From a dead stop (red light/stop sign) the car will not accelerate when the gas pedal is depressed. It lags for a few seconds before lurching forward. I fell like I'm a candidate to get rear-ended. Today, after driving through a heavy rain storm, the throttle lag caused the car to barely move. Like at all. Fortunately this happened as I was pulling into my driveway. The car simply just BARELY made it home. The second issue is the incessant warning lights and bells that go off because of a lane departure assist error. It will go off 30 times in row, and the not at all. It's really hit or miss. But when it happens its very distracting. The dealership says they're aware of the problem, and to fix it requires replacing the steering wheel. Which is on perpetual back order. I've discussed both issues with the dealer. They're aware of both issues. They said that there's nothing that can be done about the throttle lag issue as that's just how the transmission is tuned. And they're also aware of the electrical gremlin. Just waiting for the steering wheel to come in......
Corrective Action:
The first and most pressing issue is the throttle lag. From a dead stop (red light/stop sign) the car will not accelerate when the gas pedal is depressed. It lags for a few seconds before lurching forward. I fell like I'm a candidate to get rear-ended. Today, after driving through a heavy rain storm, the throttle lag caused the car to barely move. Like at all. Fortunately this happened as I was pulling into my driveway. The car simply just BARELY made it home. The second issue is the incessant warning lights and bells that go off because of a lane departure assist error. It will go off 30 times in row, and the not at all. It's really hit or miss. But when it happens its very distracting. The dealership says they're aware of the problem, and to fix it requires replacing the steering wheel. Which is on perpetual back order. I've discussed both issues with the dealer. They're aware of both issues. They said that there's nothing that can be done about the throttle lag issue as that's just how the transmission is tuned. And they're also aware of the electrical gremlin. Just waiting for the steering wheel to come in......
Additional Notes:
The first and most pressing issue is the throttle lag. From a dead stop (red light/stop sign) the car will not accelerate when the gas pedal is depressed. It lags for a few seconds before lurching forward. I fell like I'm a candidate to get rear-ended. Today, after driving through a heavy rain storm, the throttle lag caused the car to barely move. Like at all. Fortunately this happened as I was pulling into my driveway. The car simply just BARELY made it home. The second issue is the incessant warning lights and bells that go off because of a lane departure assist error. It will go off 30 times in row, and the not at all. It's really hit or miss. But when it happens its very distracting. The dealership says they're aware of the problem, and to fix it requires replacing the steering wheel. Which is on perpetual back order. I've discussed both issues with the dealer. They're aware of both issues. They said that there's nothing that can be done about the throttle lag issue as that's just how the transmission is tuned. And they're also aware of the electrical gremlin. Just waiting for the steering wheel to come in......
Mfg Campaign: 11534472
Recall Date: Jul 25, 2023
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