Complaints & Recalls
Official Safety Recalls - Important!
8 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2022-2024 Tiguan, 2023 Arteon, and 2024-2025 Audi Q3 vehicles. An error may occur in the camera control unit at vehicle startup, resulting in the rearview camera image not displaying as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-888-275-9153) or go to nhtsa.gov.
Mfg Campaign: VW: 91NY, Audi: 90AV
Recall Date: Feb 12, 2025
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Golf GTI, Jetta GLI, Jetta NF, Arteon FL, Tiguan LWB, 2022 Taos, Jetta PA, Tiguan PA, 2021-2022 Atlas Cross Sport, and Atlas FL vehicles. The manufacturing process of the eMMC memory module in the infotainment system may cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 91DV
Recall Date: Jul 20, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2022 Tiguan and 2018-2021 Tiguan long wheel base (LWB) vehicles. Due to incorrect installation instructions, the accessory rear hatch spoiler may be insufficiently attached to the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 66N5
Recall Date: Apr 6, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2022 Tiguan, Taos, and 2021 Tiguan long wheel base (LWB) vehicles. A second notice will be sent once remedy parts become available. The left or right rear suspension knuckles may corrode, crack, and break.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 42L8
Recall Date: Mar 23, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2022 Tiguan vehicles. The nut that secures the brake pipe near the right-front wheel well may be loose.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 19Q4
Recall Date: Nov 3, 2021
Consumer Complaints
292 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
This random, but highly dangerous issue has never been able to be replicated by dealers or myself, but it’s extremely dangerous when it occurs. Occasionally, the car’s speakers will emit a max voltage popping sound that repeats like the sound of a helicopter’s rotors. This sound occurs seemingly at random, and it can happen while the car is moving or not. It’s occurred 6 times since I purchased the car in December 2022. The debilitating sound only stops once the car has been off and all of its systems powered down for about 5 minutes, making it impossible to operate. After some review of forums about this make and model, this is seemingly something that has been reported and never addressed in a recall or anything. Without being able to replicate it, it’s seemingly unable to be addressed by dealers, and I don’t think their knowledge of the car’s audio electronics preclude any sort of troubleshooting. It seems to occur when CarPlay is connected, but it’s created one of the scariest driving experiences and gives me constant fear that it will happen at random and with my young child in the car (which it has before). This needs to be investigated. I have video of three different instances, but the upload feature will not allow for those file types. Would like to follow up, if possible. Thank you.
Corrective Action:
This random, but highly dangerous issue has never been able to be replicated by dealers or myself, but it’s extremely dangerous when it occurs. Occasionally, the car’s speakers will emit a max voltage popping sound that repeats like the sound of a helicopter’s rotors. This sound occurs seemingly at random, and it can happen while the car is moving or not. It’s occurred 6 times since I purchased the car in December 2022. The debilitating sound only stops once the car has been off and all of its systems powered down for about 5 minutes, making it impossible to operate. After some review of forums about this make and model, this is seemingly something that has been reported and never addressed in a recall or anything. Without being able to replicate it, it’s seemingly unable to be addressed by dealers, and I don’t think their knowledge of the car’s audio electronics preclude any sort of troubleshooting. It seems to occur when CarPlay is connected, but it’s created one of the scariest driving experiences and gives me constant fear that it will happen at random and with my young child in the car (which it has before). This needs to be investigated. I have video of three different instances, but the upload feature will not allow for those file types. Would like to follow up, if possible. Thank you.
Additional Notes:
This random, but highly dangerous issue has never been able to be replicated by dealers or myself, but it’s extremely dangerous when it occurs. Occasionally, the car’s speakers will emit a max voltage popping sound that repeats like the sound of a helicopter’s rotors. This sound occurs seemingly at random, and it can happen while the car is moving or not. It’s occurred 6 times since I purchased the car in December 2022. The debilitating sound only stops once the car has been off and all of its systems powered down for about 5 minutes, making it impossible to operate. After some review of forums about this make and model, this is seemingly something that has been reported and never addressed in a recall or anything. Without being able to replicate it, it’s seemingly unable to be addressed by dealers, and I don’t think their knowledge of the car’s audio electronics preclude any sort of troubleshooting. It seems to occur when CarPlay is connected, but it’s created one of the scariest driving experiences and gives me constant fear that it will happen at random and with my young child in the car (which it has before). This needs to be investigated. I have video of three different instances, but the upload feature will not allow for those file types. Would like to follow up, if possible. Thank you.
Mfg Campaign: 11582578
Recall Date: Apr 12, 2024
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
This random, but highly dangerous issue has never been able to be replicated by dealers or myself, but it’s extremely dangerous when it occurs. Occasionally, the car’s speakers will emit a max voltage popping sound that repeats like the sound of a helicopter’s rotors. This sound occurs seemingly at random, and it can happen while the car is moving or not. It’s occurred 6 times since I purchased the car in December 2022. The debilitating sound only stops once the car has been off and all of its systems powered down for about 5 minutes, making it impossible to operate. After some review of forums about this make and model, this is seemingly something that has been reported and never addressed in a recall or anything. Without being able to replicate it, it’s seemingly unable to be addressed by dealers, and I don’t think their knowledge of the car’s audio electronics preclude any sort of troubleshooting. It seems to occur when CarPlay is connected, but it’s created one of the scariest driving experiences and gives me constant fear that it will happen at random and with my young child in the car (which it has before). This needs to be investigated. I have video of three different instances, but the upload feature will not allow for those file types. Would like to follow up, if possible. Thank you.
Corrective Action:
This random, but highly dangerous issue has never been able to be replicated by dealers or myself, but it’s extremely dangerous when it occurs. Occasionally, the car’s speakers will emit a max voltage popping sound that repeats like the sound of a helicopter’s rotors. This sound occurs seemingly at random, and it can happen while the car is moving or not. It’s occurred 6 times since I purchased the car in December 2022. The debilitating sound only stops once the car has been off and all of its systems powered down for about 5 minutes, making it impossible to operate. After some review of forums about this make and model, this is seemingly something that has been reported and never addressed in a recall or anything. Without being able to replicate it, it’s seemingly unable to be addressed by dealers, and I don’t think their knowledge of the car’s audio electronics preclude any sort of troubleshooting. It seems to occur when CarPlay is connected, but it’s created one of the scariest driving experiences and gives me constant fear that it will happen at random and with my young child in the car (which it has before). This needs to be investigated. I have video of three different instances, but the upload feature will not allow for those file types. Would like to follow up, if possible. Thank you.
Additional Notes:
This random, but highly dangerous issue has never been able to be replicated by dealers or myself, but it’s extremely dangerous when it occurs. Occasionally, the car’s speakers will emit a max voltage popping sound that repeats like the sound of a helicopter’s rotors. This sound occurs seemingly at random, and it can happen while the car is moving or not. It’s occurred 6 times since I purchased the car in December 2022. The debilitating sound only stops once the car has been off and all of its systems powered down for about 5 minutes, making it impossible to operate. After some review of forums about this make and model, this is seemingly something that has been reported and never addressed in a recall or anything. Without being able to replicate it, it’s seemingly unable to be addressed by dealers, and I don’t think their knowledge of the car’s audio electronics preclude any sort of troubleshooting. It seems to occur when CarPlay is connected, but it’s created one of the scariest driving experiences and gives me constant fear that it will happen at random and with my young child in the car (which it has before). This needs to be investigated. I have video of three different instances, but the upload feature will not allow for those file types. Would like to follow up, if possible. Thank you.
Mfg Campaign: 11582578
Recall Date: Apr 12, 2024
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The navigation system places my car blocks and miles away from the actual location while driving it. This has caused the navigation to direct me in random directions, which is very dangerous and distracting, especially on the highway. It’s also an issue in relation to the emergency response system, since it places me in inaccurate locations in the event of an accident. I contacted the dealership about it last year and took my car in twice between October and November then three more times in January and February. They replaced the infotainment system, several modules, and the antenna without success. VW corporate and one of their case manager was involved starting in January. I received a call from that case manager last week, and he said after all of the troubleshooting they can not repair the navigation issue. He said their technician estimated a repair might be available in 9-12 months. The case manager told me to call the dealership periodically to see if they have an update, and that I would not be contacted directly. My warranty expires in less than 12 months so I worry this issue will not get repaired in time. I’m also concerned about my safety if I’m in an accident since the GPS would place me in a much different location. I’ve attached a couple of photos but also have videos of the issue that I can share.
Corrective Action:
The navigation system places my car blocks and miles away from the actual location while driving it. This has caused the navigation to direct me in random directions, which is very dangerous and distracting, especially on the highway. It’s also an issue in relation to the emergency response system, since it places me in inaccurate locations in the event of an accident. I contacted the dealership about it last year and took my car in twice between October and November then three more times in January and February. They replaced the infotainment system, several modules, and the antenna without success. VW corporate and one of their case manager was involved starting in January. I received a call from that case manager last week, and he said after all of the troubleshooting they can not repair the navigation issue. He said their technician estimated a repair might be available in 9-12 months. The case manager told me to call the dealership periodically to see if they have an update, and that I would not be contacted directly. My warranty expires in less than 12 months so I worry this issue will not get repaired in time. I’m also concerned about my safety if I’m in an accident since the GPS would place me in a much different location. I’ve attached a couple of photos but also have videos of the issue that I can share.
Additional Notes:
The navigation system places my car blocks and miles away from the actual location while driving it. This has caused the navigation to direct me in random directions, which is very dangerous and distracting, especially on the highway. It’s also an issue in relation to the emergency response system, since it places me in inaccurate locations in the event of an accident. I contacted the dealership about it last year and took my car in twice between October and November then three more times in January and February. They replaced the infotainment system, several modules, and the antenna without success. VW corporate and one of their case manager was involved starting in January. I received a call from that case manager last week, and he said after all of the troubleshooting they can not repair the navigation issue. He said their technician estimated a repair might be available in 9-12 months. The case manager told me to call the dealership periodically to see if they have an update, and that I would not be contacted directly. My warranty expires in less than 12 months so I worry this issue will not get repaired in time. I’m also concerned about my safety if I’m in an accident since the GPS would place me in a much different location. I’ve attached a couple of photos but also have videos of the issue that I can share.
Mfg Campaign: 11578791
Recall Date: Mar 21, 2024
Volkswagen Group Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
Travel assist warning alarm rings all the time. It has been inspected and the VW dealership said that I need a new steering wheel. Vehicle is available to be inspected at any time. The alarm is completely distracting while driving and that alone is a hazard. Also, with the alarm ringing so sporadically, there's no way to tell if there is a true hazard or not. Inspected by dealership in December 2023, determined that the steering wheel needs to be replaced due to faulty travel assist alarm. I was told the steering wheel is on back order. I found out this week that there is no projected replacement date available! It has not been inspected by anyone other than dealership. The travel assist alarm has been ringing like crazy since November 2023. This car should be recalled. I am paying insurance and a car note for a car that is not safe. My daughter refuses to drive my car even though she's insured on it, because the alarm scares her when she's driving. Please do something.
Corrective Action:
Travel assist warning alarm rings all the time. It has been inspected and the VW dealership said that I need a new steering wheel. Vehicle is available to be inspected at any time. The alarm is completely distracting while driving and that alone is a hazard. Also, with the alarm ringing so sporadically, there's no way to tell if there is a true hazard or not. Inspected by dealership in December 2023, determined that the steering wheel needs to be replaced due to faulty travel assist alarm. I was told the steering wheel is on back order. I found out this week that there is no projected replacement date available! It has not been inspected by anyone other than dealership. The travel assist alarm has been ringing like crazy since November 2023. This car should be recalled. I am paying insurance and a car note for a car that is not safe. My daughter refuses to drive my car even though she's insured on it, because the alarm scares her when she's driving. Please do something.
Additional Notes:
Travel assist warning alarm rings all the time. It has been inspected and the VW dealership said that I need a new steering wheel. Vehicle is available to be inspected at any time. The alarm is completely distracting while driving and that alone is a hazard. Also, with the alarm ringing so sporadically, there's no way to tell if there is a true hazard or not. Inspected by dealership in December 2023, determined that the steering wheel needs to be replaced due to faulty travel assist alarm. I was told the steering wheel is on back order. I found out this week that there is no projected replacement date available! It has not been inspected by anyone other than dealership. The travel assist alarm has been ringing like crazy since November 2023. This car should be recalled. I am paying insurance and a car note for a car that is not safe. My daughter refuses to drive my car even though she's insured on it, because the alarm scares her when she's driving. Please do something.
Mfg Campaign: 11576423
Recall Date: Mar 9, 2024
Volkswagen Group Of America, Inc.
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
Travel assist warning alarm rings all the time. It has been inspected and the VW dealership said that I need a new steering wheel. Vehicle is available to be inspected at any time. The alarm is completely distracting while driving and that alone is a hazard. Also, with the alarm ringing so sporadically, there's no way to tell if there is a true hazard or not. Inspected by dealership in December 2023, determined that the steering wheel needs to be replaced due to faulty travel assist alarm. I was told the steering wheel is on back order. I found out this week that there is no projected replacement date available! It has not been inspected by anyone other than dealership. The travel assist alarm has been ringing like crazy since November 2023. This car should be recalled. I am paying insurance and a car note for a car that is not safe. My daughter refuses to drive my car even though she's insured on it, because the alarm scares her when she's driving. Please do something.
Corrective Action:
Travel assist warning alarm rings all the time. It has been inspected and the VW dealership said that I need a new steering wheel. Vehicle is available to be inspected at any time. The alarm is completely distracting while driving and that alone is a hazard. Also, with the alarm ringing so sporadically, there's no way to tell if there is a true hazard or not. Inspected by dealership in December 2023, determined that the steering wheel needs to be replaced due to faulty travel assist alarm. I was told the steering wheel is on back order. I found out this week that there is no projected replacement date available! It has not been inspected by anyone other than dealership. The travel assist alarm has been ringing like crazy since November 2023. This car should be recalled. I am paying insurance and a car note for a car that is not safe. My daughter refuses to drive my car even though she's insured on it, because the alarm scares her when she's driving. Please do something.
Additional Notes:
Travel assist warning alarm rings all the time. It has been inspected and the VW dealership said that I need a new steering wheel. Vehicle is available to be inspected at any time. The alarm is completely distracting while driving and that alone is a hazard. Also, with the alarm ringing so sporadically, there's no way to tell if there is a true hazard or not. Inspected by dealership in December 2023, determined that the steering wheel needs to be replaced due to faulty travel assist alarm. I was told the steering wheel is on back order. I found out this week that there is no projected replacement date available! It has not been inspected by anyone other than dealership. The travel assist alarm has been ringing like crazy since November 2023. This car should be recalled. I am paying insurance and a car note for a car that is not safe. My daughter refuses to drive my car even though she's insured on it, because the alarm scares her when she's driving. Please do something.
Mfg Campaign: 11576423
Recall Date: Mar 9, 2024
Volkswagen Group Of America, Inc.
Defect Description:
LANE DEPARTURE: WARNING
Potential Consequences:
Travel assist warning alarm rings all the time. It has been inspected and the VW dealership said that I need a new steering wheel. Vehicle is available to be inspected at any time. The alarm is completely distracting while driving and that alone is a hazard. Also, with the alarm ringing so sporadically, there's no way to tell if there is a true hazard or not. Inspected by dealership in December 2023, determined that the steering wheel needs to be replaced due to faulty travel assist alarm. I was told the steering wheel is on back order. I found out this week that there is no projected replacement date available! It has not been inspected by anyone other than dealership. The travel assist alarm has been ringing like crazy since November 2023. This car should be recalled. I am paying insurance and a car note for a car that is not safe. My daughter refuses to drive my car even though she's insured on it, because the alarm scares her when she's driving. Please do something.
Corrective Action:
Travel assist warning alarm rings all the time. It has been inspected and the VW dealership said that I need a new steering wheel. Vehicle is available to be inspected at any time. The alarm is completely distracting while driving and that alone is a hazard. Also, with the alarm ringing so sporadically, there's no way to tell if there is a true hazard or not. Inspected by dealership in December 2023, determined that the steering wheel needs to be replaced due to faulty travel assist alarm. I was told the steering wheel is on back order. I found out this week that there is no projected replacement date available! It has not been inspected by anyone other than dealership. The travel assist alarm has been ringing like crazy since November 2023. This car should be recalled. I am paying insurance and a car note for a car that is not safe. My daughter refuses to drive my car even though she's insured on it, because the alarm scares her when she's driving. Please do something.
Additional Notes:
Travel assist warning alarm rings all the time. It has been inspected and the VW dealership said that I need a new steering wheel. Vehicle is available to be inspected at any time. The alarm is completely distracting while driving and that alone is a hazard. Also, with the alarm ringing so sporadically, there's no way to tell if there is a true hazard or not. Inspected by dealership in December 2023, determined that the steering wheel needs to be replaced due to faulty travel assist alarm. I was told the steering wheel is on back order. I found out this week that there is no projected replacement date available! It has not been inspected by anyone other than dealership. The travel assist alarm has been ringing like crazy since November 2023. This car should be recalled. I am paying insurance and a car note for a car that is not safe. My daughter refuses to drive my car even though she's insured on it, because the alarm scares her when she's driving. Please do something.
Mfg Campaign: 11576423
Recall Date: Mar 9, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The car has a severe hesitation when accelerating from the stop. This hesitation is dangerous in regard that when you try to accelerate from a stop sign into traffic, the car can sluggishly bog down exposing you to oncoming traffic. The issue is more severe after cold start, but can happen anytime. Has caused me to pull out in front of traffic many times only to bog down and nearly be in an accident.
Corrective Action:
The car has a severe hesitation when accelerating from the stop. This hesitation is dangerous in regard that when you try to accelerate from a stop sign into traffic, the car can sluggishly bog down exposing you to oncoming traffic. The issue is more severe after cold start, but can happen anytime. Has caused me to pull out in front of traffic many times only to bog down and nearly be in an accident.
Additional Notes:
The car has a severe hesitation when accelerating from the stop. This hesitation is dangerous in regard that when you try to accelerate from a stop sign into traffic, the car can sluggishly bog down exposing you to oncoming traffic. The issue is more severe after cold start, but can happen anytime. Has caused me to pull out in front of traffic many times only to bog down and nearly be in an accident.
Mfg Campaign: 11570111
Recall Date: Feb 5, 2024
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The car has a severe hesitation when accelerating from the stop. This hesitation is dangerous in regard that when you try to accelerate from a stop sign into traffic, the car can sluggishly bog down exposing you to oncoming traffic. The issue is more severe after cold start, but can happen anytime. Has caused me to pull out in front of traffic many times only to bog down and nearly be in an accident.
Corrective Action:
The car has a severe hesitation when accelerating from the stop. This hesitation is dangerous in regard that when you try to accelerate from a stop sign into traffic, the car can sluggishly bog down exposing you to oncoming traffic. The issue is more severe after cold start, but can happen anytime. Has caused me to pull out in front of traffic many times only to bog down and nearly be in an accident.
Additional Notes:
The car has a severe hesitation when accelerating from the stop. This hesitation is dangerous in regard that when you try to accelerate from a stop sign into traffic, the car can sluggishly bog down exposing you to oncoming traffic. The issue is more severe after cold start, but can happen anytime. Has caused me to pull out in front of traffic many times only to bog down and nearly be in an accident.
Mfg Campaign: 11570111
Recall Date: Feb 5, 2024
Volkswagen Group Of America, Inc.
Defect Description:
LANE DEPARTURE: LANE KEEP: AUTOMATIC STEERING
Potential Consequences:
The contact owns a 2022 Volkswagen Tiguan. The contact stated that while driving 30-35 MPH, the Lane Keep Assist was oversensing and attempted to steer the vehicle into traffic. The vehicle failed to recognize the lane markings and continued to steer over the highway lanes. While driving, the brake assist was engaged when a shadow was detected. The contact turned the features off. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that a steering wheel replacement was needed. The vehicle was repaired. The contact stated that the GPS and digital dashboard crashed while driving at approximately 20 MPH and was reset independently. The vehicle was taken back to the same local dealer, where it was diagnosed that the multimedia unit needed to be replaced. The vehicle was repaired however, the GPS failure recurred. The manufacturer was contacted, but no assistance was provided. The approximate failure mileage was 16,500.
Corrective Action:
The contact owns a 2022 Volkswagen Tiguan. The contact stated that while driving 30-35 MPH, the Lane Keep Assist was oversensing and attempted to steer the vehicle into traffic. The vehicle failed to recognize the lane markings and continued to steer over the highway lanes. While driving, the brake assist was engaged when a shadow was detected. The contact turned the features off. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that a steering wheel replacement was needed. The vehicle was repaired. The contact stated that the GPS and digital dashboard crashed while driving at approximately 20 MPH and was reset independently. The vehicle was taken back to the same local dealer, where it was diagnosed that the multimedia unit needed to be replaced. The vehicle was repaired however, the GPS failure recurred. The manufacturer was contacted, but no assistance was provided. The approximate failure mileage was 16,500.
Additional Notes:
The contact owns a 2022 Volkswagen Tiguan. The contact stated that while driving 30-35 MPH, the Lane Keep Assist was oversensing and attempted to steer the vehicle into traffic. The vehicle failed to recognize the lane markings and continued to steer over the highway lanes. While driving, the brake assist was engaged when a shadow was detected. The contact turned the features off. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that a steering wheel replacement was needed. The vehicle was repaired. The contact stated that the GPS and digital dashboard crashed while driving at approximately 20 MPH and was reset independently. The vehicle was taken back to the same local dealer, where it was diagnosed that the multimedia unit needed to be replaced. The vehicle was repaired however, the GPS failure recurred. The manufacturer was contacted, but no assistance was provided. The approximate failure mileage was 16,500.
Mfg Campaign: 11569492
Recall Date: Feb 2, 2024
Volkswagen Group Of America, Inc.
Defect Description:
LANE DEPARTURE:LANE KEEP:NAVIGATION SYSTEM/SOFTWARE
Potential Consequences:
The contact owns a 2022 Volkswagen Tiguan. The contact stated that while driving 30-35 MPH, the Lane Keep Assist was oversensing and attempted to steer the vehicle into traffic. The vehicle failed to recognize the lane markings and continued to steer over the highway lanes. While driving, the brake assist was engaged when a shadow was detected. The contact turned the features off. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that a steering wheel replacement was needed. The vehicle was repaired. The contact stated that the GPS and digital dashboard crashed while driving at approximately 20 MPH and was reset independently. The vehicle was taken back to the same local dealer, where it was diagnosed that the multimedia unit needed to be replaced. The vehicle was repaired however, the GPS failure recurred. The manufacturer was contacted, but no assistance was provided. The approximate failure mileage was 16,500.
Corrective Action:
The contact owns a 2022 Volkswagen Tiguan. The contact stated that while driving 30-35 MPH, the Lane Keep Assist was oversensing and attempted to steer the vehicle into traffic. The vehicle failed to recognize the lane markings and continued to steer over the highway lanes. While driving, the brake assist was engaged when a shadow was detected. The contact turned the features off. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that a steering wheel replacement was needed. The vehicle was repaired. The contact stated that the GPS and digital dashboard crashed while driving at approximately 20 MPH and was reset independently. The vehicle was taken back to the same local dealer, where it was diagnosed that the multimedia unit needed to be replaced. The vehicle was repaired however, the GPS failure recurred. The manufacturer was contacted, but no assistance was provided. The approximate failure mileage was 16,500.
Additional Notes:
The contact owns a 2022 Volkswagen Tiguan. The contact stated that while driving 30-35 MPH, the Lane Keep Assist was oversensing and attempted to steer the vehicle into traffic. The vehicle failed to recognize the lane markings and continued to steer over the highway lanes. While driving, the brake assist was engaged when a shadow was detected. The contact turned the features off. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that a steering wheel replacement was needed. The vehicle was repaired. The contact stated that the GPS and digital dashboard crashed while driving at approximately 20 MPH and was reset independently. The vehicle was taken back to the same local dealer, where it was diagnosed that the multimedia unit needed to be replaced. The vehicle was repaired however, the GPS failure recurred. The manufacturer was contacted, but no assistance was provided. The approximate failure mileage was 16,500.
Mfg Campaign: 11569492
Recall Date: Feb 2, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The vehicle’s infotainment system automatically displays the rear view backup camera, as expected, when placed in reverse. However, this can be overridden by selecting the X in the upper right of the screen or by selecting another function such as the APP button. The only way to get the backup camera to display again is to put the car in a different gear/park and then back into reverse. Not being able to see in reverse puts anyone behind my vehicle at risk. There should not be a way to defeat the camera.
Corrective Action:
The vehicle’s infotainment system automatically displays the rear view backup camera, as expected, when placed in reverse. However, this can be overridden by selecting the X in the upper right of the screen or by selecting another function such as the APP button. The only way to get the backup camera to display again is to put the car in a different gear/park and then back into reverse. Not being able to see in reverse puts anyone behind my vehicle at risk. There should not be a way to defeat the camera.
Additional Notes:
The vehicle’s infotainment system automatically displays the rear view backup camera, as expected, when placed in reverse. However, this can be overridden by selecting the X in the upper right of the screen or by selecting another function such as the APP button. The only way to get the backup camera to display again is to put the car in a different gear/park and then back into reverse. Not being able to see in reverse puts anyone behind my vehicle at risk. There should not be a way to defeat the camera.
Mfg Campaign: 11568061
Recall Date: Jan 26, 2024
Volkswagen Group Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
The vehicle’s infotainment system automatically displays the rear view backup camera, as expected, when placed in reverse. However, this can be overridden by selecting the X in the upper right of the screen or by selecting another function such as the APP button. The only way to get the backup camera to display again is to put the car in a different gear/park and then back into reverse. Not being able to see in reverse puts anyone behind my vehicle at risk. There should not be a way to defeat the camera.
Corrective Action:
The vehicle’s infotainment system automatically displays the rear view backup camera, as expected, when placed in reverse. However, this can be overridden by selecting the X in the upper right of the screen or by selecting another function such as the APP button. The only way to get the backup camera to display again is to put the car in a different gear/park and then back into reverse. Not being able to see in reverse puts anyone behind my vehicle at risk. There should not be a way to defeat the camera.
Additional Notes:
The vehicle’s infotainment system automatically displays the rear view backup camera, as expected, when placed in reverse. However, this can be overridden by selecting the X in the upper right of the screen or by selecting another function such as the APP button. The only way to get the backup camera to display again is to put the car in a different gear/park and then back into reverse. Not being able to see in reverse puts anyone behind my vehicle at risk. There should not be a way to defeat the camera.
Mfg Campaign: 11568061
Recall Date: Jan 26, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Vehicle has been using oil since it has approx 15k miles. Engine now has 35000 miles and uses all of its engine oil before its next sched maint. Have told dealer numerous times, oil consumption test revealed it uses .61 quarts per 1000 miles, but this is normal per VW. What !?!?. VW states to change oil every 10,000 miles, it will be gone and engine will have no oil remaining within the sched maint. Have also contacted VW directly. Also blows blue smoke at start up at times. Engine is junk. Vehicle will have cost over $1000 per mile to own. Dealer and VW keep telling us to just check oil, its normal. I also own a 2003 pontiac vibe with 220k miles, it doesn't do this! I used to be an ASE certified mechanic. This is NOT normal. Car also has the typical hesitation on cold acceleration that is common (look it up), I will file separate complaint. And now p2402 code for an emissions issue. Problems adding up fast and no help from VW or VW dealers.
Corrective Action:
Vehicle has been using oil since it has approx 15k miles. Engine now has 35000 miles and uses all of its engine oil before its next sched maint. Have told dealer numerous times, oil consumption test revealed it uses .61 quarts per 1000 miles, but this is normal per VW. What !?!?. VW states to change oil every 10,000 miles, it will be gone and engine will have no oil remaining within the sched maint. Have also contacted VW directly. Also blows blue smoke at start up at times. Engine is junk. Vehicle will have cost over $1000 per mile to own. Dealer and VW keep telling us to just check oil, its normal. I also own a 2003 pontiac vibe with 220k miles, it doesn't do this! I used to be an ASE certified mechanic. This is NOT normal. Car also has the typical hesitation on cold acceleration that is common (look it up), I will file separate complaint. And now p2402 code for an emissions issue. Problems adding up fast and no help from VW or VW dealers.
Additional Notes:
Vehicle has been using oil since it has approx 15k miles. Engine now has 35000 miles and uses all of its engine oil before its next sched maint. Have told dealer numerous times, oil consumption test revealed it uses .61 quarts per 1000 miles, but this is normal per VW. What !?!?. VW states to change oil every 10,000 miles, it will be gone and engine will have no oil remaining within the sched maint. Have also contacted VW directly. Also blows blue smoke at start up at times. Engine is junk. Vehicle will have cost over $1000 per mile to own. Dealer and VW keep telling us to just check oil, its normal. I also own a 2003 pontiac vibe with 220k miles, it doesn't do this! I used to be an ASE certified mechanic. This is NOT normal. Car also has the typical hesitation on cold acceleration that is common (look it up), I will file separate complaint. And now p2402 code for an emissions issue. Problems adding up fast and no help from VW or VW dealers.
Mfg Campaign: 11565944
Recall Date: Jan 17, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Vehicle has hesitation during cold acceleration. If vehicle is started, pulled to end of short driveway, then go to accelerate onto road, vehicle hesitates and stumbles at times, not wanting to move properly and safely enter roadway. Tried accelerator pedal position reset and no change. This is a common VW Tiguan issue. No fix for it and dealer does not want to acknowledge that it exists. Simply looking on this site and a quick internet search will confirm it exists and is a common issue. And very well could be a significant safety issue when pulling into traffic. In addition, our tiguan also burns an excessive amount of engine oil with no repairs wanting to be made by VW and now has a p2402 code causing engine light to come on all the time. Numerous troubles that are adding up fast and no help or support from VW and its dealers.
Corrective Action:
Vehicle has hesitation during cold acceleration. If vehicle is started, pulled to end of short driveway, then go to accelerate onto road, vehicle hesitates and stumbles at times, not wanting to move properly and safely enter roadway. Tried accelerator pedal position reset and no change. This is a common VW Tiguan issue. No fix for it and dealer does not want to acknowledge that it exists. Simply looking on this site and a quick internet search will confirm it exists and is a common issue. And very well could be a significant safety issue when pulling into traffic. In addition, our tiguan also burns an excessive amount of engine oil with no repairs wanting to be made by VW and now has a p2402 code causing engine light to come on all the time. Numerous troubles that are adding up fast and no help or support from VW and its dealers.
Additional Notes:
Vehicle has hesitation during cold acceleration. If vehicle is started, pulled to end of short driveway, then go to accelerate onto road, vehicle hesitates and stumbles at times, not wanting to move properly and safely enter roadway. Tried accelerator pedal position reset and no change. This is a common VW Tiguan issue. No fix for it and dealer does not want to acknowledge that it exists. Simply looking on this site and a quick internet search will confirm it exists and is a common issue. And very well could be a significant safety issue when pulling into traffic. In addition, our tiguan also burns an excessive amount of engine oil with no repairs wanting to be made by VW and now has a p2402 code causing engine light to come on all the time. Numerous troubles that are adding up fast and no help or support from VW and its dealers.
Mfg Campaign: 11565948
Recall Date: Jan 17, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Vehicle has hesitation during cold acceleration. If vehicle is started, pulled to end of short driveway, then go to accelerate onto road, vehicle hesitates and stumbles at times, not wanting to move properly and safely enter roadway. Tried accelerator pedal position reset and no change. This is a common VW Tiguan issue. No fix for it and dealer does not want to acknowledge that it exists. Simply looking on this site and a quick internet search will confirm it exists and is a common issue. And very well could be a significant safety issue when pulling into traffic. In addition, our tiguan also burns an excessive amount of engine oil with no repairs wanting to be made by VW and now has a p2402 code causing engine light to come on all the time. Numerous troubles that are adding up fast and no help or support from VW and its dealers.
Corrective Action:
Vehicle has hesitation during cold acceleration. If vehicle is started, pulled to end of short driveway, then go to accelerate onto road, vehicle hesitates and stumbles at times, not wanting to move properly and safely enter roadway. Tried accelerator pedal position reset and no change. This is a common VW Tiguan issue. No fix for it and dealer does not want to acknowledge that it exists. Simply looking on this site and a quick internet search will confirm it exists and is a common issue. And very well could be a significant safety issue when pulling into traffic. In addition, our tiguan also burns an excessive amount of engine oil with no repairs wanting to be made by VW and now has a p2402 code causing engine light to come on all the time. Numerous troubles that are adding up fast and no help or support from VW and its dealers.
Additional Notes:
Vehicle has hesitation during cold acceleration. If vehicle is started, pulled to end of short driveway, then go to accelerate onto road, vehicle hesitates and stumbles at times, not wanting to move properly and safely enter roadway. Tried accelerator pedal position reset and no change. This is a common VW Tiguan issue. No fix for it and dealer does not want to acknowledge that it exists. Simply looking on this site and a quick internet search will confirm it exists and is a common issue. And very well could be a significant safety issue when pulling into traffic. In addition, our tiguan also burns an excessive amount of engine oil with no repairs wanting to be made by VW and now has a p2402 code causing engine light to come on all the time. Numerous troubles that are adding up fast and no help or support from VW and its dealers.
Mfg Campaign: 11565948
Recall Date: Jan 17, 2024
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Vehicle has hesitation during cold acceleration. If vehicle is started, pulled to end of short driveway, then go to accelerate onto road, vehicle hesitates and stumbles at times, not wanting to move properly and safely enter roadway. Tried accelerator pedal position reset and no change. This is a common VW Tiguan issue. No fix for it and dealer does not want to acknowledge that it exists. Simply looking on this site and a quick internet search will confirm it exists and is a common issue. And very well could be a significant safety issue when pulling into traffic. In addition, our tiguan also burns an excessive amount of engine oil with no repairs wanting to be made by VW and now has a p2402 code causing engine light to come on all the time. Numerous troubles that are adding up fast and no help or support from VW and its dealers.
Corrective Action:
Vehicle has hesitation during cold acceleration. If vehicle is started, pulled to end of short driveway, then go to accelerate onto road, vehicle hesitates and stumbles at times, not wanting to move properly and safely enter roadway. Tried accelerator pedal position reset and no change. This is a common VW Tiguan issue. No fix for it and dealer does not want to acknowledge that it exists. Simply looking on this site and a quick internet search will confirm it exists and is a common issue. And very well could be a significant safety issue when pulling into traffic. In addition, our tiguan also burns an excessive amount of engine oil with no repairs wanting to be made by VW and now has a p2402 code causing engine light to come on all the time. Numerous troubles that are adding up fast and no help or support from VW and its dealers.
Additional Notes:
Vehicle has hesitation during cold acceleration. If vehicle is started, pulled to end of short driveway, then go to accelerate onto road, vehicle hesitates and stumbles at times, not wanting to move properly and safely enter roadway. Tried accelerator pedal position reset and no change. This is a common VW Tiguan issue. No fix for it and dealer does not want to acknowledge that it exists. Simply looking on this site and a quick internet search will confirm it exists and is a common issue. And very well could be a significant safety issue when pulling into traffic. In addition, our tiguan also burns an excessive amount of engine oil with no repairs wanting to be made by VW and now has a p2402 code causing engine light to come on all the time. Numerous troubles that are adding up fast and no help or support from VW and its dealers.
Mfg Campaign: 11565948
Recall Date: Jan 17, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Car uses lots of oil between oil changes 1 1/2 quart in between suggested change intervals
Corrective Action:
Car uses lots of oil between oil changes 1 1/2 quart in between suggested change intervals
Additional Notes:
Car uses lots of oil between oil changes 1 1/2 quart in between suggested change intervals
Mfg Campaign: 11562466
Recall Date: Dec 28, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2022 Volkswagen Tiguan. The contact stated that while driving at an undisclosed speed, with the cellphone device was in the wireless charging station, the contact attempted to pick up the cell phone and the cell phone was hot to the touch. The contact stated that the vehicle was scheduled for a service appointment, the contact addressed the failure with the service mechanic. The contact stated that during the failure, the electrical system in the vehicle was inoperable. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 2,000.
Corrective Action:
The contact owns a 2022 Volkswagen Tiguan. The contact stated that while driving at an undisclosed speed, with the cellphone device was in the wireless charging station, the contact attempted to pick up the cell phone and the cell phone was hot to the touch. The contact stated that the vehicle was scheduled for a service appointment, the contact addressed the failure with the service mechanic. The contact stated that during the failure, the electrical system in the vehicle was inoperable. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 2,000.
Additional Notes:
The contact owns a 2022 Volkswagen Tiguan. The contact stated that while driving at an undisclosed speed, with the cellphone device was in the wireless charging station, the contact attempted to pick up the cell phone and the cell phone was hot to the touch. The contact stated that the vehicle was scheduled for a service appointment, the contact addressed the failure with the service mechanic. The contact stated that during the failure, the electrical system in the vehicle was inoperable. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 2,000.
Mfg Campaign: 11559510
Recall Date: Dec 11, 2023
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
After a cold start, with the engine idling about 1100 rpm, the vehicle acceleration is spotty, lagging, hesitant, dangerous. There are no error codes that can be found and this condition is reported as normal. This condition is dangerous. If the engine is allowed to idle for 1-3 minutes until the rpm is reduced to 800-900 rpm, the vehicle accelerates as any other. The danger is that after starting the vehicle and driving, I have been in situations where, while leaving a parking lot or parking space, or my driveway, the vehicle hesitates while oncoming traffic is traveling normally and become irritated that they have to avoid a collision. Searching online, this appears to be a common issue with this family of vehicles. VW has an issue id or instance number 2072024/1 which suggests to check the ECM version and update as appropriate. Sadly, without either a diagnostic code in the computer(s) or a TSP associated with the VIN, I feel that I would waste my and a VW service dept's time.
Corrective Action:
After a cold start, with the engine idling about 1100 rpm, the vehicle acceleration is spotty, lagging, hesitant, dangerous. There are no error codes that can be found and this condition is reported as normal. This condition is dangerous. If the engine is allowed to idle for 1-3 minutes until the rpm is reduced to 800-900 rpm, the vehicle accelerates as any other. The danger is that after starting the vehicle and driving, I have been in situations where, while leaving a parking lot or parking space, or my driveway, the vehicle hesitates while oncoming traffic is traveling normally and become irritated that they have to avoid a collision. Searching online, this appears to be a common issue with this family of vehicles. VW has an issue id or instance number 2072024/1 which suggests to check the ECM version and update as appropriate. Sadly, without either a diagnostic code in the computer(s) or a TSP associated with the VIN, I feel that I would waste my and a VW service dept's time.
Additional Notes:
After a cold start, with the engine idling about 1100 rpm, the vehicle acceleration is spotty, lagging, hesitant, dangerous. There are no error codes that can be found and this condition is reported as normal. This condition is dangerous. If the engine is allowed to idle for 1-3 minutes until the rpm is reduced to 800-900 rpm, the vehicle accelerates as any other. The danger is that after starting the vehicle and driving, I have been in situations where, while leaving a parking lot or parking space, or my driveway, the vehicle hesitates while oncoming traffic is traveling normally and become irritated that they have to avoid a collision. Searching online, this appears to be a common issue with this family of vehicles. VW has an issue id or instance number 2072024/1 which suggests to check the ECM version and update as appropriate. Sadly, without either a diagnostic code in the computer(s) or a TSP associated with the VIN, I feel that I would waste my and a VW service dept's time.
Mfg Campaign: 11559130
Recall Date: Dec 8, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
After a cold start, with the engine idling about 1100 rpm, the vehicle acceleration is spotty, lagging, hesitant, dangerous. There are no error codes that can be found and this condition is reported as normal. This condition is dangerous. If the engine is allowed to idle for 1-3 minutes until the rpm is reduced to 800-900 rpm, the vehicle accelerates as any other. The danger is that after starting the vehicle and driving, I have been in situations where, while leaving a parking lot or parking space, or my driveway, the vehicle hesitates while oncoming traffic is traveling normally and become irritated that they have to avoid a collision. Searching online, this appears to be a common issue with this family of vehicles. VW has an issue id or instance number 2072024/1 which suggests to check the ECM version and update as appropriate. Sadly, without either a diagnostic code in the computer(s) or a TSP associated with the VIN, I feel that I would waste my and a VW service dept's time.
Corrective Action:
After a cold start, with the engine idling about 1100 rpm, the vehicle acceleration is spotty, lagging, hesitant, dangerous. There are no error codes that can be found and this condition is reported as normal. This condition is dangerous. If the engine is allowed to idle for 1-3 minutes until the rpm is reduced to 800-900 rpm, the vehicle accelerates as any other. The danger is that after starting the vehicle and driving, I have been in situations where, while leaving a parking lot or parking space, or my driveway, the vehicle hesitates while oncoming traffic is traveling normally and become irritated that they have to avoid a collision. Searching online, this appears to be a common issue with this family of vehicles. VW has an issue id or instance number 2072024/1 which suggests to check the ECM version and update as appropriate. Sadly, without either a diagnostic code in the computer(s) or a TSP associated with the VIN, I feel that I would waste my and a VW service dept's time.
Additional Notes:
After a cold start, with the engine idling about 1100 rpm, the vehicle acceleration is spotty, lagging, hesitant, dangerous. There are no error codes that can be found and this condition is reported as normal. This condition is dangerous. If the engine is allowed to idle for 1-3 minutes until the rpm is reduced to 800-900 rpm, the vehicle accelerates as any other. The danger is that after starting the vehicle and driving, I have been in situations where, while leaving a parking lot or parking space, or my driveway, the vehicle hesitates while oncoming traffic is traveling normally and become irritated that they have to avoid a collision. Searching online, this appears to be a common issue with this family of vehicles. VW has an issue id or instance number 2072024/1 which suggests to check the ECM version and update as appropriate. Sadly, without either a diagnostic code in the computer(s) or a TSP associated with the VIN, I feel that I would waste my and a VW service dept's time.
Mfg Campaign: 11559130
Recall Date: Dec 8, 2023
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