Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2016 Toureg vehicles manufactured July 7, 2015 to March 3, 2016. In the affected vehicles, the Tire Pressure Monitoring System (TPMS) may be improperly calibrated and, as a result, the TPMS may fail to warn the driver that the tire pressure is low. Additionally, the tire pressures printed on the Safety Certification labels are incorrect. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 138, "Tire Pressure Monitoring Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 44M9
Recall Date: Apr 26, 2016
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2011-2016 Touareg vehicles. The brake pedal pivot pin may be missing a securing clip, allowing the pivot pin to move and the brake pedal to dislodge.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 46G4
Recall Date: Mar 24, 2016
Consumer Complaints
61 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
MY ENGINE WAS DAMAGED AND BROUGHT TO THE DEALERSHIP. THE DEALER IS SUGGESTING I HAVE GOTTEN WATER IN THE INTAKE BOX AND THE DRAIN WAS CLOGGED RESULTING IN ENGINE DAMAGE. THEY ARE ASKING THAT I PAY FOR THE DAMAGES AND I BELIEVE IT IS A DESIGN FLAW. THIS WAS A RECLASS BY VW GLOBALLY BUT NOT IN AMERICA.
Corrective Action:
MY ENGINE WAS DAMAGED AND BROUGHT TO THE DEALERSHIP. THE DEALER IS SUGGESTING I HAVE GOTTEN WATER IN THE INTAKE BOX AND THE DRAIN WAS CLOGGED RESULTING IN ENGINE DAMAGE. THEY ARE ASKING THAT I PAY FOR THE DAMAGES AND I BELIEVE IT IS A DESIGN FLAW. THIS WAS A RECLASS BY VW GLOBALLY BUT NOT IN AMERICA.
Additional Notes:
MY ENGINE WAS DAMAGED AND BROUGHT TO THE DEALERSHIP. THE DEALER IS SUGGESTING I HAVE GOTTEN WATER IN THE INTAKE BOX AND THE DRAIN WAS CLOGGED RESULTING IN ENGINE DAMAGE. THEY ARE ASKING THAT I PAY FOR THE DAMAGES AND I BELIEVE IT IS A DESIGN FLAW. THIS WAS A RECLASS BY VW GLOBALLY BUT NOT IN AMERICA.
Mfg Campaign: 11256613
Recall Date: Sep 19, 2019
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
DROVE IN RAINSTORM AND CAR SHUT OFF AND CAME TO A COMPLETE STOP. COULD NOT START BACK UP. AFTER SERVICE INSPECTION, I WAS TOLD THAT THE ENGINE INGESTED A SUBSTANTIAL AMOUNT OF WATER AND THE ENGINE WOULD NEED REPLACED.
Corrective Action:
DROVE IN RAINSTORM AND CAR SHUT OFF AND CAME TO A COMPLETE STOP. COULD NOT START BACK UP. AFTER SERVICE INSPECTION, I WAS TOLD THAT THE ENGINE INGESTED A SUBSTANTIAL AMOUNT OF WATER AND THE ENGINE WOULD NEED REPLACED.
Additional Notes:
DROVE IN RAINSTORM AND CAR SHUT OFF AND CAME TO A COMPLETE STOP. COULD NOT START BACK UP. AFTER SERVICE INSPECTION, I WAS TOLD THAT THE ENGINE INGESTED A SUBSTANTIAL AMOUNT OF WATER AND THE ENGINE WOULD NEED REPLACED.
Mfg Campaign: 11243552
Recall Date: Aug 13, 2019
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
ENGINE LIGHT CAME ON AFTER DRIVING THREE MILES IN DRY WEATHER. AFTER SEEING RECALLS IN CHINA ABOUT WATER ENTERING THE AIR FILTER BOX AND SAW THAT THE BOTTOM .25% WAS SOAKED. SAW MANY OTHER TOUAREG OWNERS ON FORUMS WITH SAME PROBLEM. DEALER TOWED VEHICLE IN AND FALSELY CLAIMED CAR WAS SITTING IN WATER. RESET THE ENGINE CODE AND CHARGED ME $50+ FOR A NEW AIR FILTER AND DELIVERED THE CAR BACK TO ME, WITH THE ENGINE LIGHT STILL ON. I'VE CALLED THE SERVICE MANAGER AND WAITING ON A CALL BACK.
Corrective Action:
ENGINE LIGHT CAME ON AFTER DRIVING THREE MILES IN DRY WEATHER. AFTER SEEING RECALLS IN CHINA ABOUT WATER ENTERING THE AIR FILTER BOX AND SAW THAT THE BOTTOM .25% WAS SOAKED. SAW MANY OTHER TOUAREG OWNERS ON FORUMS WITH SAME PROBLEM. DEALER TOWED VEHICLE IN AND FALSELY CLAIMED CAR WAS SITTING IN WATER. RESET THE ENGINE CODE AND CHARGED ME $50+ FOR A NEW AIR FILTER AND DELIVERED THE CAR BACK TO ME, WITH THE ENGINE LIGHT STILL ON. I'VE CALLED THE SERVICE MANAGER AND WAITING ON A CALL BACK.
Additional Notes:
ENGINE LIGHT CAME ON AFTER DRIVING THREE MILES IN DRY WEATHER. AFTER SEEING RECALLS IN CHINA ABOUT WATER ENTERING THE AIR FILTER BOX AND SAW THAT THE BOTTOM .25% WAS SOAKED. SAW MANY OTHER TOUAREG OWNERS ON FORUMS WITH SAME PROBLEM. DEALER TOWED VEHICLE IN AND FALSELY CLAIMED CAR WAS SITTING IN WATER. RESET THE ENGINE CODE AND CHARGED ME $50+ FOR A NEW AIR FILTER AND DELIVERED THE CAR BACK TO ME, WITH THE ENGINE LIGHT STILL ON. I'VE CALLED THE SERVICE MANAGER AND WAITING ON A CALL BACK.
Mfg Campaign: 11242301
Recall Date: Aug 7, 2019
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
2016 VOLKSWAGEN TOUREG (VIN # XXXXXX) PURCHASED 5/25/2019. VROOM ASSURED ALL VEHICLES UNDERGO RIGOROUS INSPECTION AND WRITTEN GUARANTEE OF A CLEAN TITLE / NO FLOOD DAMAGE. THE VEHICLE WAS DELIVERED ON 6/17/2019. ON 6/18/2019 THE VEHICLE WAS TAKEN TO A MECHANIC FOR A STANDARD PREPURCHASE INSPECTION. I PAID $150.64 FOR THIS SERVICE. THE INSPECTION REPORT RETURNED SEVERAL AREAS OF INTERNAL RUST IN THE VEHICLE THAT WOULD ONLY BE CAUSED BY SITTING IN WATER FOR EXTENDED AMOUNT OF TIME, AS WELL AS OTHER CONDITIONS CLEARLY INDICATIVE OF FLOOD DAMAGE. THE VEHICLE ALSO HAD VISIBLE RUST ON THE INTERIOR OF ALL FOUR WHEELS, WHICH IS OBVIOUS INDICATOR OF A FLOODED VEHICLE. WE CONTACTED THE COMPANY ON 6/19/2019 TO LET THEM OUR INTENTION TO RETURN THE VEHICLE AND PROVIDED A COPY OF THE INSPECTION REPORT. WE HAD NO ISSUE RETURNING THE VEHICLE AS WE WERE WELL WITHIN THE 7 DAY RETURN POLICY (CAN RETURN THE VEHICLE WITHIN 7 DAYS FOR ANY REASON). WE SPOKE TO MULTIPLE INDIVIDUALS DURING THE RETURN PROCESS, AS EACH STEP REQUIRED A DIFFERENT DEPARTMENT. ULTIMATELY, THE VEHICLE WAS PICKED UP BY VROOM AND WE SPOKE TO AN INDIVIDUAL OVER THE PHONE TO GO OVER THE RETURN PROCESS AND ISSUE OUR REFUND. THE CONTACT WE SPOKE TO INDICATED THAT THEY DID NOT FIND THE VEHICLE DAMAGED, AND STATED THEY WOULD LIST THE REASON FOR THE RETURN AS 'PREFERENCE' (ALLOWING THEM TO SELL THIS DAMAGED VEHICLE TO SOMEONE ELSE). THE REASON FOR THIS COMPLAINT IS TO HAVE A RECORD OF THAT THIS VEHICLE, VIN # (XXXXXX) HAS BEEN DAMAGED BY WATER AND IS NOW BEING ATTEMPTED TO BE SOLD AS A CLEAN TITLED CAR TO AN UNSUSPECTING CONSUMER. AS OF 7/15/2019, THIS VEHICLE IS CURRENTLY LISTED FOR SALE BY VROOM IN STAFFORD, TX. REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
2016 VOLKSWAGEN TOUREG (VIN # XXXXXX) PURCHASED 5/25/2019. VROOM ASSURED ALL VEHICLES UNDERGO RIGOROUS INSPECTION AND WRITTEN GUARANTEE OF A CLEAN TITLE / NO FLOOD DAMAGE. THE VEHICLE WAS DELIVERED ON 6/17/2019. ON 6/18/2019 THE VEHICLE WAS TAKEN TO A MECHANIC FOR A STANDARD PREPURCHASE INSPECTION. I PAID $150.64 FOR THIS SERVICE. THE INSPECTION REPORT RETURNED SEVERAL AREAS OF INTERNAL RUST IN THE VEHICLE THAT WOULD ONLY BE CAUSED BY SITTING IN WATER FOR EXTENDED AMOUNT OF TIME, AS WELL AS OTHER CONDITIONS CLEARLY INDICATIVE OF FLOOD DAMAGE. THE VEHICLE ALSO HAD VISIBLE RUST ON THE INTERIOR OF ALL FOUR WHEELS, WHICH IS OBVIOUS INDICATOR OF A FLOODED VEHICLE. WE CONTACTED THE COMPANY ON 6/19/2019 TO LET THEM OUR INTENTION TO RETURN THE VEHICLE AND PROVIDED A COPY OF THE INSPECTION REPORT. WE HAD NO ISSUE RETURNING THE VEHICLE AS WE WERE WELL WITHIN THE 7 DAY RETURN POLICY (CAN RETURN THE VEHICLE WITHIN 7 DAYS FOR ANY REASON). WE SPOKE TO MULTIPLE INDIVIDUALS DURING THE RETURN PROCESS, AS EACH STEP REQUIRED A DIFFERENT DEPARTMENT. ULTIMATELY, THE VEHICLE WAS PICKED UP BY VROOM AND WE SPOKE TO AN INDIVIDUAL OVER THE PHONE TO GO OVER THE RETURN PROCESS AND ISSUE OUR REFUND. THE CONTACT WE SPOKE TO INDICATED THAT THEY DID NOT FIND THE VEHICLE DAMAGED, AND STATED THEY WOULD LIST THE REASON FOR THE RETURN AS 'PREFERENCE' (ALLOWING THEM TO SELL THIS DAMAGED VEHICLE TO SOMEONE ELSE). THE REASON FOR THIS COMPLAINT IS TO HAVE A RECORD OF THAT THIS VEHICLE, VIN # (XXXXXX) HAS BEEN DAMAGED BY WATER AND IS NOW BEING ATTEMPTED TO BE SOLD AS A CLEAN TITLED CAR TO AN UNSUSPECTING CONSUMER. AS OF 7/15/2019, THIS VEHICLE IS CURRENTLY LISTED FOR SALE BY VROOM IN STAFFORD, TX. REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
2016 VOLKSWAGEN TOUREG (VIN # XXXXXX) PURCHASED 5/25/2019. VROOM ASSURED ALL VEHICLES UNDERGO RIGOROUS INSPECTION AND WRITTEN GUARANTEE OF A CLEAN TITLE / NO FLOOD DAMAGE. THE VEHICLE WAS DELIVERED ON 6/17/2019. ON 6/18/2019 THE VEHICLE WAS TAKEN TO A MECHANIC FOR A STANDARD PREPURCHASE INSPECTION. I PAID $150.64 FOR THIS SERVICE. THE INSPECTION REPORT RETURNED SEVERAL AREAS OF INTERNAL RUST IN THE VEHICLE THAT WOULD ONLY BE CAUSED BY SITTING IN WATER FOR EXTENDED AMOUNT OF TIME, AS WELL AS OTHER CONDITIONS CLEARLY INDICATIVE OF FLOOD DAMAGE. THE VEHICLE ALSO HAD VISIBLE RUST ON THE INTERIOR OF ALL FOUR WHEELS, WHICH IS OBVIOUS INDICATOR OF A FLOODED VEHICLE. WE CONTACTED THE COMPANY ON 6/19/2019 TO LET THEM OUR INTENTION TO RETURN THE VEHICLE AND PROVIDED A COPY OF THE INSPECTION REPORT. WE HAD NO ISSUE RETURNING THE VEHICLE AS WE WERE WELL WITHIN THE 7 DAY RETURN POLICY (CAN RETURN THE VEHICLE WITHIN 7 DAYS FOR ANY REASON). WE SPOKE TO MULTIPLE INDIVIDUALS DURING THE RETURN PROCESS, AS EACH STEP REQUIRED A DIFFERENT DEPARTMENT. ULTIMATELY, THE VEHICLE WAS PICKED UP BY VROOM AND WE SPOKE TO AN INDIVIDUAL OVER THE PHONE TO GO OVER THE RETURN PROCESS AND ISSUE OUR REFUND. THE CONTACT WE SPOKE TO INDICATED THAT THEY DID NOT FIND THE VEHICLE DAMAGED, AND STATED THEY WOULD LIST THE REASON FOR THE RETURN AS 'PREFERENCE' (ALLOWING THEM TO SELL THIS DAMAGED VEHICLE TO SOMEONE ELSE). THE REASON FOR THIS COMPLAINT IS TO HAVE A RECORD OF THAT THIS VEHICLE, VIN # (XXXXXX) HAS BEEN DAMAGED BY WATER AND IS NOW BEING ATTEMPTED TO BE SOLD AS A CLEAN TITLED CAR TO AN UNSUSPECTING CONSUMER. AS OF 7/15/2019, THIS VEHICLE IS CURRENTLY LISTED FOR SALE BY VROOM IN STAFFORD, TX. REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11231894
Recall Date: Jul 15, 2019
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
2016 VOLKSWAGEN TOUREG (VIN # XXXXXX) PURCHASED 5/25/2019. VROOM ASSURED ALL VEHICLES UNDERGO RIGOROUS INSPECTION AND WRITTEN GUARANTEE OF A CLEAN TITLE / NO FLOOD DAMAGE. THE VEHICLE WAS DELIVERED ON 6/17/2019. ON 6/18/2019 THE VEHICLE WAS TAKEN TO A MECHANIC FOR A STANDARD PREPURCHASE INSPECTION. I PAID $150.64 FOR THIS SERVICE. THE INSPECTION REPORT RETURNED SEVERAL AREAS OF INTERNAL RUST IN THE VEHICLE THAT WOULD ONLY BE CAUSED BY SITTING IN WATER FOR EXTENDED AMOUNT OF TIME, AS WELL AS OTHER CONDITIONS CLEARLY INDICATIVE OF FLOOD DAMAGE. THE VEHICLE ALSO HAD VISIBLE RUST ON THE INTERIOR OF ALL FOUR WHEELS, WHICH IS OBVIOUS INDICATOR OF A FLOODED VEHICLE. WE CONTACTED THE COMPANY ON 6/19/2019 TO LET THEM OUR INTENTION TO RETURN THE VEHICLE AND PROVIDED A COPY OF THE INSPECTION REPORT. WE HAD NO ISSUE RETURNING THE VEHICLE AS WE WERE WELL WITHIN THE 7 DAY RETURN POLICY (CAN RETURN THE VEHICLE WITHIN 7 DAYS FOR ANY REASON). WE SPOKE TO MULTIPLE INDIVIDUALS DURING THE RETURN PROCESS, AS EACH STEP REQUIRED A DIFFERENT DEPARTMENT. ULTIMATELY, THE VEHICLE WAS PICKED UP BY VROOM AND WE SPOKE TO AN INDIVIDUAL OVER THE PHONE TO GO OVER THE RETURN PROCESS AND ISSUE OUR REFUND. THE CONTACT WE SPOKE TO INDICATED THAT THEY DID NOT FIND THE VEHICLE DAMAGED, AND STATED THEY WOULD LIST THE REASON FOR THE RETURN AS 'PREFERENCE' (ALLOWING THEM TO SELL THIS DAMAGED VEHICLE TO SOMEONE ELSE). THE REASON FOR THIS COMPLAINT IS TO HAVE A RECORD OF THAT THIS VEHICLE, VIN # (XXXXXX) HAS BEEN DAMAGED BY WATER AND IS NOW BEING ATTEMPTED TO BE SOLD AS A CLEAN TITLED CAR TO AN UNSUSPECTING CONSUMER. AS OF 7/15/2019, THIS VEHICLE IS CURRENTLY LISTED FOR SALE BY VROOM IN STAFFORD, TX. REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
2016 VOLKSWAGEN TOUREG (VIN # XXXXXX) PURCHASED 5/25/2019. VROOM ASSURED ALL VEHICLES UNDERGO RIGOROUS INSPECTION AND WRITTEN GUARANTEE OF A CLEAN TITLE / NO FLOOD DAMAGE. THE VEHICLE WAS DELIVERED ON 6/17/2019. ON 6/18/2019 THE VEHICLE WAS TAKEN TO A MECHANIC FOR A STANDARD PREPURCHASE INSPECTION. I PAID $150.64 FOR THIS SERVICE. THE INSPECTION REPORT RETURNED SEVERAL AREAS OF INTERNAL RUST IN THE VEHICLE THAT WOULD ONLY BE CAUSED BY SITTING IN WATER FOR EXTENDED AMOUNT OF TIME, AS WELL AS OTHER CONDITIONS CLEARLY INDICATIVE OF FLOOD DAMAGE. THE VEHICLE ALSO HAD VISIBLE RUST ON THE INTERIOR OF ALL FOUR WHEELS, WHICH IS OBVIOUS INDICATOR OF A FLOODED VEHICLE. WE CONTACTED THE COMPANY ON 6/19/2019 TO LET THEM OUR INTENTION TO RETURN THE VEHICLE AND PROVIDED A COPY OF THE INSPECTION REPORT. WE HAD NO ISSUE RETURNING THE VEHICLE AS WE WERE WELL WITHIN THE 7 DAY RETURN POLICY (CAN RETURN THE VEHICLE WITHIN 7 DAYS FOR ANY REASON). WE SPOKE TO MULTIPLE INDIVIDUALS DURING THE RETURN PROCESS, AS EACH STEP REQUIRED A DIFFERENT DEPARTMENT. ULTIMATELY, THE VEHICLE WAS PICKED UP BY VROOM AND WE SPOKE TO AN INDIVIDUAL OVER THE PHONE TO GO OVER THE RETURN PROCESS AND ISSUE OUR REFUND. THE CONTACT WE SPOKE TO INDICATED THAT THEY DID NOT FIND THE VEHICLE DAMAGED, AND STATED THEY WOULD LIST THE REASON FOR THE RETURN AS 'PREFERENCE' (ALLOWING THEM TO SELL THIS DAMAGED VEHICLE TO SOMEONE ELSE). THE REASON FOR THIS COMPLAINT IS TO HAVE A RECORD OF THAT THIS VEHICLE, VIN # (XXXXXX) HAS BEEN DAMAGED BY WATER AND IS NOW BEING ATTEMPTED TO BE SOLD AS A CLEAN TITLED CAR TO AN UNSUSPECTING CONSUMER. AS OF 7/15/2019, THIS VEHICLE IS CURRENTLY LISTED FOR SALE BY VROOM IN STAFFORD, TX. REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
2016 VOLKSWAGEN TOUREG (VIN # XXXXXX) PURCHASED 5/25/2019. VROOM ASSURED ALL VEHICLES UNDERGO RIGOROUS INSPECTION AND WRITTEN GUARANTEE OF A CLEAN TITLE / NO FLOOD DAMAGE. THE VEHICLE WAS DELIVERED ON 6/17/2019. ON 6/18/2019 THE VEHICLE WAS TAKEN TO A MECHANIC FOR A STANDARD PREPURCHASE INSPECTION. I PAID $150.64 FOR THIS SERVICE. THE INSPECTION REPORT RETURNED SEVERAL AREAS OF INTERNAL RUST IN THE VEHICLE THAT WOULD ONLY BE CAUSED BY SITTING IN WATER FOR EXTENDED AMOUNT OF TIME, AS WELL AS OTHER CONDITIONS CLEARLY INDICATIVE OF FLOOD DAMAGE. THE VEHICLE ALSO HAD VISIBLE RUST ON THE INTERIOR OF ALL FOUR WHEELS, WHICH IS OBVIOUS INDICATOR OF A FLOODED VEHICLE. WE CONTACTED THE COMPANY ON 6/19/2019 TO LET THEM OUR INTENTION TO RETURN THE VEHICLE AND PROVIDED A COPY OF THE INSPECTION REPORT. WE HAD NO ISSUE RETURNING THE VEHICLE AS WE WERE WELL WITHIN THE 7 DAY RETURN POLICY (CAN RETURN THE VEHICLE WITHIN 7 DAYS FOR ANY REASON). WE SPOKE TO MULTIPLE INDIVIDUALS DURING THE RETURN PROCESS, AS EACH STEP REQUIRED A DIFFERENT DEPARTMENT. ULTIMATELY, THE VEHICLE WAS PICKED UP BY VROOM AND WE SPOKE TO AN INDIVIDUAL OVER THE PHONE TO GO OVER THE RETURN PROCESS AND ISSUE OUR REFUND. THE CONTACT WE SPOKE TO INDICATED THAT THEY DID NOT FIND THE VEHICLE DAMAGED, AND STATED THEY WOULD LIST THE REASON FOR THE RETURN AS 'PREFERENCE' (ALLOWING THEM TO SELL THIS DAMAGED VEHICLE TO SOMEONE ELSE). THE REASON FOR THIS COMPLAINT IS TO HAVE A RECORD OF THAT THIS VEHICLE, VIN # (XXXXXX) HAS BEEN DAMAGED BY WATER AND IS NOW BEING ATTEMPTED TO BE SOLD AS A CLEAN TITLED CAR TO AN UNSUSPECTING CONSUMER. AS OF 7/15/2019, THIS VEHICLE IS CURRENTLY LISTED FOR SALE BY VROOM IN STAFFORD, TX. REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11231894
Recall Date: Jul 15, 2019
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
2016 VOLKSWAGEN TOUREG (VIN # XXXXXX) PURCHASED 5/25/2019. VROOM ASSURED ALL VEHICLES UNDERGO RIGOROUS INSPECTION AND WRITTEN GUARANTEE OF A CLEAN TITLE / NO FLOOD DAMAGE. THE VEHICLE WAS DELIVERED ON 6/17/2019. ON 6/18/2019 THE VEHICLE WAS TAKEN TO A MECHANIC FOR A STANDARD PREPURCHASE INSPECTION. I PAID $150.64 FOR THIS SERVICE. THE INSPECTION REPORT RETURNED SEVERAL AREAS OF INTERNAL RUST IN THE VEHICLE THAT WOULD ONLY BE CAUSED BY SITTING IN WATER FOR EXTENDED AMOUNT OF TIME, AS WELL AS OTHER CONDITIONS CLEARLY INDICATIVE OF FLOOD DAMAGE. THE VEHICLE ALSO HAD VISIBLE RUST ON THE INTERIOR OF ALL FOUR WHEELS, WHICH IS OBVIOUS INDICATOR OF A FLOODED VEHICLE. WE CONTACTED THE COMPANY ON 6/19/2019 TO LET THEM OUR INTENTION TO RETURN THE VEHICLE AND PROVIDED A COPY OF THE INSPECTION REPORT. WE HAD NO ISSUE RETURNING THE VEHICLE AS WE WERE WELL WITHIN THE 7 DAY RETURN POLICY (CAN RETURN THE VEHICLE WITHIN 7 DAYS FOR ANY REASON). WE SPOKE TO MULTIPLE INDIVIDUALS DURING THE RETURN PROCESS, AS EACH STEP REQUIRED A DIFFERENT DEPARTMENT. ULTIMATELY, THE VEHICLE WAS PICKED UP BY VROOM AND WE SPOKE TO AN INDIVIDUAL OVER THE PHONE TO GO OVER THE RETURN PROCESS AND ISSUE OUR REFUND. THE CONTACT WE SPOKE TO INDICATED THAT THEY DID NOT FIND THE VEHICLE DAMAGED, AND STATED THEY WOULD LIST THE REASON FOR THE RETURN AS 'PREFERENCE' (ALLOWING THEM TO SELL THIS DAMAGED VEHICLE TO SOMEONE ELSE). THE REASON FOR THIS COMPLAINT IS TO HAVE A RECORD OF THAT THIS VEHICLE, VIN # (XXXXXX) HAS BEEN DAMAGED BY WATER AND IS NOW BEING ATTEMPTED TO BE SOLD AS A CLEAN TITLED CAR TO AN UNSUSPECTING CONSUMER. AS OF 7/15/2019, THIS VEHICLE IS CURRENTLY LISTED FOR SALE BY VROOM IN STAFFORD, TX. REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
2016 VOLKSWAGEN TOUREG (VIN # XXXXXX) PURCHASED 5/25/2019. VROOM ASSURED ALL VEHICLES UNDERGO RIGOROUS INSPECTION AND WRITTEN GUARANTEE OF A CLEAN TITLE / NO FLOOD DAMAGE. THE VEHICLE WAS DELIVERED ON 6/17/2019. ON 6/18/2019 THE VEHICLE WAS TAKEN TO A MECHANIC FOR A STANDARD PREPURCHASE INSPECTION. I PAID $150.64 FOR THIS SERVICE. THE INSPECTION REPORT RETURNED SEVERAL AREAS OF INTERNAL RUST IN THE VEHICLE THAT WOULD ONLY BE CAUSED BY SITTING IN WATER FOR EXTENDED AMOUNT OF TIME, AS WELL AS OTHER CONDITIONS CLEARLY INDICATIVE OF FLOOD DAMAGE. THE VEHICLE ALSO HAD VISIBLE RUST ON THE INTERIOR OF ALL FOUR WHEELS, WHICH IS OBVIOUS INDICATOR OF A FLOODED VEHICLE. WE CONTACTED THE COMPANY ON 6/19/2019 TO LET THEM OUR INTENTION TO RETURN THE VEHICLE AND PROVIDED A COPY OF THE INSPECTION REPORT. WE HAD NO ISSUE RETURNING THE VEHICLE AS WE WERE WELL WITHIN THE 7 DAY RETURN POLICY (CAN RETURN THE VEHICLE WITHIN 7 DAYS FOR ANY REASON). WE SPOKE TO MULTIPLE INDIVIDUALS DURING THE RETURN PROCESS, AS EACH STEP REQUIRED A DIFFERENT DEPARTMENT. ULTIMATELY, THE VEHICLE WAS PICKED UP BY VROOM AND WE SPOKE TO AN INDIVIDUAL OVER THE PHONE TO GO OVER THE RETURN PROCESS AND ISSUE OUR REFUND. THE CONTACT WE SPOKE TO INDICATED THAT THEY DID NOT FIND THE VEHICLE DAMAGED, AND STATED THEY WOULD LIST THE REASON FOR THE RETURN AS 'PREFERENCE' (ALLOWING THEM TO SELL THIS DAMAGED VEHICLE TO SOMEONE ELSE). THE REASON FOR THIS COMPLAINT IS TO HAVE A RECORD OF THAT THIS VEHICLE, VIN # (XXXXXX) HAS BEEN DAMAGED BY WATER AND IS NOW BEING ATTEMPTED TO BE SOLD AS A CLEAN TITLED CAR TO AN UNSUSPECTING CONSUMER. AS OF 7/15/2019, THIS VEHICLE IS CURRENTLY LISTED FOR SALE BY VROOM IN STAFFORD, TX. REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
2016 VOLKSWAGEN TOUREG (VIN # XXXXXX) PURCHASED 5/25/2019. VROOM ASSURED ALL VEHICLES UNDERGO RIGOROUS INSPECTION AND WRITTEN GUARANTEE OF A CLEAN TITLE / NO FLOOD DAMAGE. THE VEHICLE WAS DELIVERED ON 6/17/2019. ON 6/18/2019 THE VEHICLE WAS TAKEN TO A MECHANIC FOR A STANDARD PREPURCHASE INSPECTION. I PAID $150.64 FOR THIS SERVICE. THE INSPECTION REPORT RETURNED SEVERAL AREAS OF INTERNAL RUST IN THE VEHICLE THAT WOULD ONLY BE CAUSED BY SITTING IN WATER FOR EXTENDED AMOUNT OF TIME, AS WELL AS OTHER CONDITIONS CLEARLY INDICATIVE OF FLOOD DAMAGE. THE VEHICLE ALSO HAD VISIBLE RUST ON THE INTERIOR OF ALL FOUR WHEELS, WHICH IS OBVIOUS INDICATOR OF A FLOODED VEHICLE. WE CONTACTED THE COMPANY ON 6/19/2019 TO LET THEM OUR INTENTION TO RETURN THE VEHICLE AND PROVIDED A COPY OF THE INSPECTION REPORT. WE HAD NO ISSUE RETURNING THE VEHICLE AS WE WERE WELL WITHIN THE 7 DAY RETURN POLICY (CAN RETURN THE VEHICLE WITHIN 7 DAYS FOR ANY REASON). WE SPOKE TO MULTIPLE INDIVIDUALS DURING THE RETURN PROCESS, AS EACH STEP REQUIRED A DIFFERENT DEPARTMENT. ULTIMATELY, THE VEHICLE WAS PICKED UP BY VROOM AND WE SPOKE TO AN INDIVIDUAL OVER THE PHONE TO GO OVER THE RETURN PROCESS AND ISSUE OUR REFUND. THE CONTACT WE SPOKE TO INDICATED THAT THEY DID NOT FIND THE VEHICLE DAMAGED, AND STATED THEY WOULD LIST THE REASON FOR THE RETURN AS 'PREFERENCE' (ALLOWING THEM TO SELL THIS DAMAGED VEHICLE TO SOMEONE ELSE). THE REASON FOR THIS COMPLAINT IS TO HAVE A RECORD OF THAT THIS VEHICLE, VIN # (XXXXXX) HAS BEEN DAMAGED BY WATER AND IS NOW BEING ATTEMPTED TO BE SOLD AS A CLEAN TITLED CAR TO AN UNSUSPECTING CONSUMER. AS OF 7/15/2019, THIS VEHICLE IS CURRENTLY LISTED FOR SALE BY VROOM IN STAFFORD, TX. REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11231894
Recall Date: Jul 15, 2019
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
DURING A RAIN STORM AND WITH MY WIFE DRIVING ON A BUSY NEIGHBORHOOD THROUGHWAY OUR 2016 VW TOUAREG LOST ALL POWER FROM THE ENGINE AND POWER STEERING. SHE WAS FORCED TO STOP ON THE SIDE OF THE ROAD AND PUSH THE CAR TO SAFETY. UPON RESEARCH WE LEARNED ABOUT A PROBLEM WITH WATER GETTING INTO THE AIR FILTER AND SUBSEQUENTLY INTO THE MOTOR. THE NEXT DAY, AFTER THE RAIN CLEARED I UNLATCHED THE AIR FILTER AND FOUND WATER POURING OUT OF THE FILTER BOX AND HAD COMPLETELY SATURATED THE AIR FILTER TO THAT OF A SOAKING WET SPONGE. I HAVE TOWED THE TOUAREG TO THE DEALERSHIP AND AM AWAITING THE DIAGNOSTICS. HOW COULD SUCH A SIMPLE FLAW REMAIN SUCH A MAJOR ISSUE WITH OUT ANY ACTION FROM VOLKSWAGEN? I ONLY HOPE I DO NOT HAVE TO PAY FOR A NEW MOTOR JUST BECAUSE WE DROVE IN A DAILY SUMMERTIME FLORIDA RAIN STORM.
Corrective Action:
DURING A RAIN STORM AND WITH MY WIFE DRIVING ON A BUSY NEIGHBORHOOD THROUGHWAY OUR 2016 VW TOUAREG LOST ALL POWER FROM THE ENGINE AND POWER STEERING. SHE WAS FORCED TO STOP ON THE SIDE OF THE ROAD AND PUSH THE CAR TO SAFETY. UPON RESEARCH WE LEARNED ABOUT A PROBLEM WITH WATER GETTING INTO THE AIR FILTER AND SUBSEQUENTLY INTO THE MOTOR. THE NEXT DAY, AFTER THE RAIN CLEARED I UNLATCHED THE AIR FILTER AND FOUND WATER POURING OUT OF THE FILTER BOX AND HAD COMPLETELY SATURATED THE AIR FILTER TO THAT OF A SOAKING WET SPONGE. I HAVE TOWED THE TOUAREG TO THE DEALERSHIP AND AM AWAITING THE DIAGNOSTICS. HOW COULD SUCH A SIMPLE FLAW REMAIN SUCH A MAJOR ISSUE WITH OUT ANY ACTION FROM VOLKSWAGEN? I ONLY HOPE I DO NOT HAVE TO PAY FOR A NEW MOTOR JUST BECAUSE WE DROVE IN A DAILY SUMMERTIME FLORIDA RAIN STORM.
Additional Notes:
DURING A RAIN STORM AND WITH MY WIFE DRIVING ON A BUSY NEIGHBORHOOD THROUGHWAY OUR 2016 VW TOUAREG LOST ALL POWER FROM THE ENGINE AND POWER STEERING. SHE WAS FORCED TO STOP ON THE SIDE OF THE ROAD AND PUSH THE CAR TO SAFETY. UPON RESEARCH WE LEARNED ABOUT A PROBLEM WITH WATER GETTING INTO THE AIR FILTER AND SUBSEQUENTLY INTO THE MOTOR. THE NEXT DAY, AFTER THE RAIN CLEARED I UNLATCHED THE AIR FILTER AND FOUND WATER POURING OUT OF THE FILTER BOX AND HAD COMPLETELY SATURATED THE AIR FILTER TO THAT OF A SOAKING WET SPONGE. I HAVE TOWED THE TOUAREG TO THE DEALERSHIP AND AM AWAITING THE DIAGNOSTICS. HOW COULD SUCH A SIMPLE FLAW REMAIN SUCH A MAJOR ISSUE WITH OUT ANY ACTION FROM VOLKSWAGEN? I ONLY HOPE I DO NOT HAVE TO PAY FOR A NEW MOTOR JUST BECAUSE WE DROVE IN A DAILY SUMMERTIME FLORIDA RAIN STORM.
Mfg Campaign: 11228842
Recall Date: Jul 1, 2019
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
DURING A RAIN STORM AND WITH MY WIFE DRIVING ON A BUSY NEIGHBORHOOD THROUGHWAY OUR 2016 VW TOUAREG LOST ALL POWER FROM THE ENGINE AND POWER STEERING. SHE WAS FORCED TO STOP ON THE SIDE OF THE ROAD AND PUSH THE CAR TO SAFETY. UPON RESEARCH WE LEARNED ABOUT A PROBLEM WITH WATER GETTING INTO THE AIR FILTER AND SUBSEQUENTLY INTO THE MOTOR. THE NEXT DAY, AFTER THE RAIN CLEARED I UNLATCHED THE AIR FILTER AND FOUND WATER POURING OUT OF THE FILTER BOX AND HAD COMPLETELY SATURATED THE AIR FILTER TO THAT OF A SOAKING WET SPONGE. I HAVE TOWED THE TOUAREG TO THE DEALERSHIP AND AM AWAITING THE DIAGNOSTICS. HOW COULD SUCH A SIMPLE FLAW REMAIN SUCH A MAJOR ISSUE WITH OUT ANY ACTION FROM VOLKSWAGEN? I ONLY HOPE I DO NOT HAVE TO PAY FOR A NEW MOTOR JUST BECAUSE WE DROVE IN A DAILY SUMMERTIME FLORIDA RAIN STORM.
Corrective Action:
DURING A RAIN STORM AND WITH MY WIFE DRIVING ON A BUSY NEIGHBORHOOD THROUGHWAY OUR 2016 VW TOUAREG LOST ALL POWER FROM THE ENGINE AND POWER STEERING. SHE WAS FORCED TO STOP ON THE SIDE OF THE ROAD AND PUSH THE CAR TO SAFETY. UPON RESEARCH WE LEARNED ABOUT A PROBLEM WITH WATER GETTING INTO THE AIR FILTER AND SUBSEQUENTLY INTO THE MOTOR. THE NEXT DAY, AFTER THE RAIN CLEARED I UNLATCHED THE AIR FILTER AND FOUND WATER POURING OUT OF THE FILTER BOX AND HAD COMPLETELY SATURATED THE AIR FILTER TO THAT OF A SOAKING WET SPONGE. I HAVE TOWED THE TOUAREG TO THE DEALERSHIP AND AM AWAITING THE DIAGNOSTICS. HOW COULD SUCH A SIMPLE FLAW REMAIN SUCH A MAJOR ISSUE WITH OUT ANY ACTION FROM VOLKSWAGEN? I ONLY HOPE I DO NOT HAVE TO PAY FOR A NEW MOTOR JUST BECAUSE WE DROVE IN A DAILY SUMMERTIME FLORIDA RAIN STORM.
Additional Notes:
DURING A RAIN STORM AND WITH MY WIFE DRIVING ON A BUSY NEIGHBORHOOD THROUGHWAY OUR 2016 VW TOUAREG LOST ALL POWER FROM THE ENGINE AND POWER STEERING. SHE WAS FORCED TO STOP ON THE SIDE OF THE ROAD AND PUSH THE CAR TO SAFETY. UPON RESEARCH WE LEARNED ABOUT A PROBLEM WITH WATER GETTING INTO THE AIR FILTER AND SUBSEQUENTLY INTO THE MOTOR. THE NEXT DAY, AFTER THE RAIN CLEARED I UNLATCHED THE AIR FILTER AND FOUND WATER POURING OUT OF THE FILTER BOX AND HAD COMPLETELY SATURATED THE AIR FILTER TO THAT OF A SOAKING WET SPONGE. I HAVE TOWED THE TOUAREG TO THE DEALERSHIP AND AM AWAITING THE DIAGNOSTICS. HOW COULD SUCH A SIMPLE FLAW REMAIN SUCH A MAJOR ISSUE WITH OUT ANY ACTION FROM VOLKSWAGEN? I ONLY HOPE I DO NOT HAVE TO PAY FOR A NEW MOTOR JUST BECAUSE WE DROVE IN A DAILY SUMMERTIME FLORIDA RAIN STORM.
Mfg Campaign: 11228842
Recall Date: Jul 1, 2019
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
WATER IN AIR INTAKE BOX, DISCOVERED WHEN CHANGING AIR FILTER. VEHICLE HAS 12,6XX MILES ON IT. NO PRIOR OFF ROAD OR DEEP WATER USE.
Corrective Action:
WATER IN AIR INTAKE BOX, DISCOVERED WHEN CHANGING AIR FILTER. VEHICLE HAS 12,6XX MILES ON IT. NO PRIOR OFF ROAD OR DEEP WATER USE.
Additional Notes:
WATER IN AIR INTAKE BOX, DISCOVERED WHEN CHANGING AIR FILTER. VEHICLE HAS 12,6XX MILES ON IT. NO PRIOR OFF ROAD OR DEEP WATER USE.
Mfg Campaign: 11217799
Recall Date: Jun 4, 2019
Volkswagen Group Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
AFTER LESS THAN FOUR YEARS OF OWNERSHIP, AND OUTSIDE OF THE 3 YEAR/36,000 MILE WARRANTY, THE ADAPTIVE CRUISE CONTROL MODULE(S) FAILED FOR NO APPARENT REASON, RENDERING THE ENTIRE CRUISE CONTROL SYSTEM INACTIVE. THE NATURE OF THE SAFETY SYSTEMS IN VOLKSWAGENS IS SUCH THAT IF ONE SYSTEM IS NOT WORKING, NONE WILL - THUS, THE 'FRONT ASSIST' COLLISION AVOIDANCE SYSTEM IS NO LONGER ACTIVE, WHICH IS AN INTEGRAL PART OF THE ACTIVE SAFETY TECHNOLOGY IN THE TOUAREG. IN ADDITION, BASIC SPEED MODULATION OF CONVENTIONAL CRUISE CONTROL IS ALSO UNAVAILABLE. THE RELIABILITY OF BASIC SYSTEMS SUCH AS CRUISE CONTROL SHOULD NOT BE CONTINGENT UPON IMMENSELY EXPENSIVE, AND OVERLY COMPLICATED TECHNOLOGICAL COMPONENTS.
Corrective Action:
AFTER LESS THAN FOUR YEARS OF OWNERSHIP, AND OUTSIDE OF THE 3 YEAR/36,000 MILE WARRANTY, THE ADAPTIVE CRUISE CONTROL MODULE(S) FAILED FOR NO APPARENT REASON, RENDERING THE ENTIRE CRUISE CONTROL SYSTEM INACTIVE. THE NATURE OF THE SAFETY SYSTEMS IN VOLKSWAGENS IS SUCH THAT IF ONE SYSTEM IS NOT WORKING, NONE WILL - THUS, THE 'FRONT ASSIST' COLLISION AVOIDANCE SYSTEM IS NO LONGER ACTIVE, WHICH IS AN INTEGRAL PART OF THE ACTIVE SAFETY TECHNOLOGY IN THE TOUAREG. IN ADDITION, BASIC SPEED MODULATION OF CONVENTIONAL CRUISE CONTROL IS ALSO UNAVAILABLE. THE RELIABILITY OF BASIC SYSTEMS SUCH AS CRUISE CONTROL SHOULD NOT BE CONTINGENT UPON IMMENSELY EXPENSIVE, AND OVERLY COMPLICATED TECHNOLOGICAL COMPONENTS.
Additional Notes:
AFTER LESS THAN FOUR YEARS OF OWNERSHIP, AND OUTSIDE OF THE 3 YEAR/36,000 MILE WARRANTY, THE ADAPTIVE CRUISE CONTROL MODULE(S) FAILED FOR NO APPARENT REASON, RENDERING THE ENTIRE CRUISE CONTROL SYSTEM INACTIVE. THE NATURE OF THE SAFETY SYSTEMS IN VOLKSWAGENS IS SUCH THAT IF ONE SYSTEM IS NOT WORKING, NONE WILL - THUS, THE 'FRONT ASSIST' COLLISION AVOIDANCE SYSTEM IS NO LONGER ACTIVE, WHICH IS AN INTEGRAL PART OF THE ACTIVE SAFETY TECHNOLOGY IN THE TOUAREG. IN ADDITION, BASIC SPEED MODULATION OF CONVENTIONAL CRUISE CONTROL IS ALSO UNAVAILABLE. THE RELIABILITY OF BASIC SYSTEMS SUCH AS CRUISE CONTROL SHOULD NOT BE CONTINGENT UPON IMMENSELY EXPENSIVE, AND OVERLY COMPLICATED TECHNOLOGICAL COMPONENTS.
Mfg Campaign: 11203828
Recall Date: Apr 25, 2019
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
SINCE THE TDI FIX I HAVE EXPERIENCED TWO INCIDENTS OF POWER LOSS AND THEN THE ACTIVATION OF THE CHECK ENGINE LIGHT. THE 1ST INCIDENT OCCURRED IN MY DRIVEWAY AT A SLOW SPEED. THE LOSS OF POWER WAS FOR A SHORT PERIOD OF TIME. VW CALLED IT A GLITCH NOT RELATED TO THE TDI FIX, AND RESET THE CHECK ENGINE LIGHT. THE 2ND INCIDENT OCCURRED 33 DAYS LATER ON A SURFACE STREET. I WAS IN TRAFFIC AT 40 MPH AND THE CAR HAD A RAPID DROP IN SPEED. I PUSHED THE ACCELERATOR TO THE FLOOR WHICH RESULTED IN A SLOW ACCELERATION. FULL POWER RESTORED IN ABOUT A MILE OF "LIMP IT" TO WORK DRIVING. LATER THE SAME DAY THE ISSUE RETURNED AND THE DPF LIGHT CAME ON AND MADE THE CAR UNDRIVEABLE. I FEEL THE TDI FIX HAS MADE MY CAR UNSAFE TO DRIVE. SINCE THE FIX I'VE HAD 3 CHECK ENGINE LIGHT WARNINGS IN 10 MONTHS. I'M THANKFUL MY RECENT POWER LOSS DID NOT OCCUR ON THE FREEWAY. ITS A TRAGEDY WAITING TO HAPPEN. MY CAR IS CURRENTLY IN THE SHOP AWAITING REPAIRS.
Corrective Action:
SINCE THE TDI FIX I HAVE EXPERIENCED TWO INCIDENTS OF POWER LOSS AND THEN THE ACTIVATION OF THE CHECK ENGINE LIGHT. THE 1ST INCIDENT OCCURRED IN MY DRIVEWAY AT A SLOW SPEED. THE LOSS OF POWER WAS FOR A SHORT PERIOD OF TIME. VW CALLED IT A GLITCH NOT RELATED TO THE TDI FIX, AND RESET THE CHECK ENGINE LIGHT. THE 2ND INCIDENT OCCURRED 33 DAYS LATER ON A SURFACE STREET. I WAS IN TRAFFIC AT 40 MPH AND THE CAR HAD A RAPID DROP IN SPEED. I PUSHED THE ACCELERATOR TO THE FLOOR WHICH RESULTED IN A SLOW ACCELERATION. FULL POWER RESTORED IN ABOUT A MILE OF "LIMP IT" TO WORK DRIVING. LATER THE SAME DAY THE ISSUE RETURNED AND THE DPF LIGHT CAME ON AND MADE THE CAR UNDRIVEABLE. I FEEL THE TDI FIX HAS MADE MY CAR UNSAFE TO DRIVE. SINCE THE FIX I'VE HAD 3 CHECK ENGINE LIGHT WARNINGS IN 10 MONTHS. I'M THANKFUL MY RECENT POWER LOSS DID NOT OCCUR ON THE FREEWAY. ITS A TRAGEDY WAITING TO HAPPEN. MY CAR IS CURRENTLY IN THE SHOP AWAITING REPAIRS.
Additional Notes:
SINCE THE TDI FIX I HAVE EXPERIENCED TWO INCIDENTS OF POWER LOSS AND THEN THE ACTIVATION OF THE CHECK ENGINE LIGHT. THE 1ST INCIDENT OCCURRED IN MY DRIVEWAY AT A SLOW SPEED. THE LOSS OF POWER WAS FOR A SHORT PERIOD OF TIME. VW CALLED IT A GLITCH NOT RELATED TO THE TDI FIX, AND RESET THE CHECK ENGINE LIGHT. THE 2ND INCIDENT OCCURRED 33 DAYS LATER ON A SURFACE STREET. I WAS IN TRAFFIC AT 40 MPH AND THE CAR HAD A RAPID DROP IN SPEED. I PUSHED THE ACCELERATOR TO THE FLOOR WHICH RESULTED IN A SLOW ACCELERATION. FULL POWER RESTORED IN ABOUT A MILE OF "LIMP IT" TO WORK DRIVING. LATER THE SAME DAY THE ISSUE RETURNED AND THE DPF LIGHT CAME ON AND MADE THE CAR UNDRIVEABLE. I FEEL THE TDI FIX HAS MADE MY CAR UNSAFE TO DRIVE. SINCE THE FIX I'VE HAD 3 CHECK ENGINE LIGHT WARNINGS IN 10 MONTHS. I'M THANKFUL MY RECENT POWER LOSS DID NOT OCCUR ON THE FREEWAY. ITS A TRAGEDY WAITING TO HAPPEN. MY CAR IS CURRENTLY IN THE SHOP AWAITING REPAIRS.
Mfg Campaign: 11187380
Recall Date: Mar 17, 2019
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
AIR INTAKE WATER INGESTION BRAND NEW VEHICLE WITH ONLY 134 DEALER MILES ON IT. WENT FROM DELIVERY TRUCK TO DRIVEWAY WHERE IT WAS PARKED (NO PLATES YET, SO HAS NOT BEEN DRIVEN). OPENED AIR FILTER BOX TO INSPECT FILTER ELEMENT...BOTTOM 2-3 INCHES OF THE FILTER WAS SOAKED. THIS IS CONSISTENT WITH COMPLAINTS DOCUMENTED ON THE CLUBTOUAREG FORUM, AND THE RECALL ISSUED BY VW CHINA. THIS ALSO NEEDS TO BE A RECALL IN THE USA SINCE WATER INGESTION MAY LEAD TO HYDRO-LOCKING AND SUDDEN AND CATASTROPHIC ENGINE FAILURE AT HIGHWAY SPEEDS.
Corrective Action:
AIR INTAKE WATER INGESTION BRAND NEW VEHICLE WITH ONLY 134 DEALER MILES ON IT. WENT FROM DELIVERY TRUCK TO DRIVEWAY WHERE IT WAS PARKED (NO PLATES YET, SO HAS NOT BEEN DRIVEN). OPENED AIR FILTER BOX TO INSPECT FILTER ELEMENT...BOTTOM 2-3 INCHES OF THE FILTER WAS SOAKED. THIS IS CONSISTENT WITH COMPLAINTS DOCUMENTED ON THE CLUBTOUAREG FORUM, AND THE RECALL ISSUED BY VW CHINA. THIS ALSO NEEDS TO BE A RECALL IN THE USA SINCE WATER INGESTION MAY LEAD TO HYDRO-LOCKING AND SUDDEN AND CATASTROPHIC ENGINE FAILURE AT HIGHWAY SPEEDS.
Additional Notes:
AIR INTAKE WATER INGESTION BRAND NEW VEHICLE WITH ONLY 134 DEALER MILES ON IT. WENT FROM DELIVERY TRUCK TO DRIVEWAY WHERE IT WAS PARKED (NO PLATES YET, SO HAS NOT BEEN DRIVEN). OPENED AIR FILTER BOX TO INSPECT FILTER ELEMENT...BOTTOM 2-3 INCHES OF THE FILTER WAS SOAKED. THIS IS CONSISTENT WITH COMPLAINTS DOCUMENTED ON THE CLUBTOUAREG FORUM, AND THE RECALL ISSUED BY VW CHINA. THIS ALSO NEEDS TO BE A RECALL IN THE USA SINCE WATER INGESTION MAY LEAD TO HYDRO-LOCKING AND SUDDEN AND CATASTROPHIC ENGINE FAILURE AT HIGHWAY SPEEDS.
Mfg Campaign: 11181027
Recall Date: Feb 19, 2019
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
WHILE READING A VW FORUM I BECAME AWARE OF A KNOWN PROBLEM WITH THE AIR FILTER HOUSING DRAIN BECOMING CLOGGED AND THE AIR FILTER BECOMING WET AND WATER BEING INGESTED INTO THE ENGINE, HYDROLOCKING THE ENGINE AND REQUIRING THE INSTALLATION OF A NEW ENGINE. I THEN CHECKED MY AIR FILTER AND FOUND THE BOTTOM 3" - 4" OF THE AIR FILTER COMPLETELY SOAKED, TO THE POINT THAT WATER WAS DRIPPING FROM THE FOAM PORTION OF THE FILTER. I CONTACTED VW AND THEY HAVE NOTED MY CONCERNS BUT THERE IS CURRENTLY NO RECALL FOR THIS PROBLEM. I AM NOW HESITANT TO DRIVE THE VEHICLE AT ALL. AS THIS HAS BEEN A KNOWN PROBLEM FOR A NUMBER OF YEARS WITH THIS VEHICLE I AM SURPRISED THAT THERE IS NO RECALL IN PLACE.
Corrective Action:
WHILE READING A VW FORUM I BECAME AWARE OF A KNOWN PROBLEM WITH THE AIR FILTER HOUSING DRAIN BECOMING CLOGGED AND THE AIR FILTER BECOMING WET AND WATER BEING INGESTED INTO THE ENGINE, HYDROLOCKING THE ENGINE AND REQUIRING THE INSTALLATION OF A NEW ENGINE. I THEN CHECKED MY AIR FILTER AND FOUND THE BOTTOM 3" - 4" OF THE AIR FILTER COMPLETELY SOAKED, TO THE POINT THAT WATER WAS DRIPPING FROM THE FOAM PORTION OF THE FILTER. I CONTACTED VW AND THEY HAVE NOTED MY CONCERNS BUT THERE IS CURRENTLY NO RECALL FOR THIS PROBLEM. I AM NOW HESITANT TO DRIVE THE VEHICLE AT ALL. AS THIS HAS BEEN A KNOWN PROBLEM FOR A NUMBER OF YEARS WITH THIS VEHICLE I AM SURPRISED THAT THERE IS NO RECALL IN PLACE.
Additional Notes:
WHILE READING A VW FORUM I BECAME AWARE OF A KNOWN PROBLEM WITH THE AIR FILTER HOUSING DRAIN BECOMING CLOGGED AND THE AIR FILTER BECOMING WET AND WATER BEING INGESTED INTO THE ENGINE, HYDROLOCKING THE ENGINE AND REQUIRING THE INSTALLATION OF A NEW ENGINE. I THEN CHECKED MY AIR FILTER AND FOUND THE BOTTOM 3" - 4" OF THE AIR FILTER COMPLETELY SOAKED, TO THE POINT THAT WATER WAS DRIPPING FROM THE FOAM PORTION OF THE FILTER. I CONTACTED VW AND THEY HAVE NOTED MY CONCERNS BUT THERE IS CURRENTLY NO RECALL FOR THIS PROBLEM. I AM NOW HESITANT TO DRIVE THE VEHICLE AT ALL. AS THIS HAS BEEN A KNOWN PROBLEM FOR A NUMBER OF YEARS WITH THIS VEHICLE I AM SURPRISED THAT THERE IS NO RECALL IN PLACE.
Mfg Campaign: 11155554
Recall Date: Dec 3, 2018
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
WHEN CHANGING AIR FILTER, THE FILTER WAS SOAKED WITH WATER AT THE BOTTOM. THE AIR INTAKE TUBE WAS FILLED WITH WATER AND WASN'T DRAINING. I'M LUCKY THE WATER WASN'T SUCKED INTO THE ENGINE. THE LITTLE DRAIN AT THE BOTTOM OF THE INTAKE TUBE WAS CLOGGED NOT ALLOWING THE WATER TO DRAIN BUT WHY WAS WATER ALLOWED TO GET IN THERE IN THE FIRST PLACE. THIS IS A VERY POOR DESIGN AND CAN LEAD TO CATASTROPHIC ENGINE FAILURE.
Corrective Action:
WHEN CHANGING AIR FILTER, THE FILTER WAS SOAKED WITH WATER AT THE BOTTOM. THE AIR INTAKE TUBE WAS FILLED WITH WATER AND WASN'T DRAINING. I'M LUCKY THE WATER WASN'T SUCKED INTO THE ENGINE. THE LITTLE DRAIN AT THE BOTTOM OF THE INTAKE TUBE WAS CLOGGED NOT ALLOWING THE WATER TO DRAIN BUT WHY WAS WATER ALLOWED TO GET IN THERE IN THE FIRST PLACE. THIS IS A VERY POOR DESIGN AND CAN LEAD TO CATASTROPHIC ENGINE FAILURE.
Additional Notes:
WHEN CHANGING AIR FILTER, THE FILTER WAS SOAKED WITH WATER AT THE BOTTOM. THE AIR INTAKE TUBE WAS FILLED WITH WATER AND WASN'T DRAINING. I'M LUCKY THE WATER WASN'T SUCKED INTO THE ENGINE. THE LITTLE DRAIN AT THE BOTTOM OF THE INTAKE TUBE WAS CLOGGED NOT ALLOWING THE WATER TO DRAIN BUT WHY WAS WATER ALLOWED TO GET IN THERE IN THE FIRST PLACE. THIS IS A VERY POOR DESIGN AND CAN LEAD TO CATASTROPHIC ENGINE FAILURE.
Mfg Campaign: 11154051
Recall Date: Nov 26, 2018
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
CONSTANT ISSUES WITH WATER ENTERING THE AIRBOX FROM FAULTY DESIGN. THIS CAN ENABLE PARTS OF THE FILTER TO ENTER THE ENGINE AND CAUSE CATASTROPHIC DAMAGE (HYDRO LOCK). THIS VEHICLE HAS ONLY SAT OUTSIDE IN THE RAIN OR HAS BEEN DRIVEN IN THE RAIN; ALL NORMAL CONDITIONS FOR THE OPERATION OF THIS VEHICLE (CURRENT MILEAGE IS 9000).
Corrective Action:
CONSTANT ISSUES WITH WATER ENTERING THE AIRBOX FROM FAULTY DESIGN. THIS CAN ENABLE PARTS OF THE FILTER TO ENTER THE ENGINE AND CAUSE CATASTROPHIC DAMAGE (HYDRO LOCK). THIS VEHICLE HAS ONLY SAT OUTSIDE IN THE RAIN OR HAS BEEN DRIVEN IN THE RAIN; ALL NORMAL CONDITIONS FOR THE OPERATION OF THIS VEHICLE (CURRENT MILEAGE IS 9000).
Additional Notes:
CONSTANT ISSUES WITH WATER ENTERING THE AIRBOX FROM FAULTY DESIGN. THIS CAN ENABLE PARTS OF THE FILTER TO ENTER THE ENGINE AND CAUSE CATASTROPHIC DAMAGE (HYDRO LOCK). THIS VEHICLE HAS ONLY SAT OUTSIDE IN THE RAIN OR HAS BEEN DRIVEN IN THE RAIN; ALL NORMAL CONDITIONS FOR THE OPERATION OF THIS VEHICLE (CURRENT MILEAGE IS 9000).
Mfg Campaign: 11124584
Recall Date: Sep 5, 2018
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
SUNROOF EXPLODED WHILE PARKED IN DRIVEWAY. THE EXPLOSION WAS UPWARDS. THE CAR HAS A PANORAMIC ROOF AND THE FRONT SLIDING SECTION IS THE ONE THAT EXPLODED. NO ROCK CHIP OR OTHER IMPACT TO ROOF. THIS IS A 2016 BUT PURCHASED "NEW" ON 1/8/18 FOLLOWING VW DIESEL 3.0 FIX AND COURT AUTHORIZATION TO SELL.
Corrective Action:
SUNROOF EXPLODED WHILE PARKED IN DRIVEWAY. THE EXPLOSION WAS UPWARDS. THE CAR HAS A PANORAMIC ROOF AND THE FRONT SLIDING SECTION IS THE ONE THAT EXPLODED. NO ROCK CHIP OR OTHER IMPACT TO ROOF. THIS IS A 2016 BUT PURCHASED "NEW" ON 1/8/18 FOLLOWING VW DIESEL 3.0 FIX AND COURT AUTHORIZATION TO SELL.
Additional Notes:
SUNROOF EXPLODED WHILE PARKED IN DRIVEWAY. THE EXPLOSION WAS UPWARDS. THE CAR HAS A PANORAMIC ROOF AND THE FRONT SLIDING SECTION IS THE ONE THAT EXPLODED. NO ROCK CHIP OR OTHER IMPACT TO ROOF. THIS IS A 2016 BUT PURCHASED "NEW" ON 1/8/18 FOLLOWING VW DIESEL 3.0 FIX AND COURT AUTHORIZATION TO SELL.
Mfg Campaign: 11064277
Recall Date: Jan 22, 2018
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
BRAKE PEDAL GOES ALL THE WAY TO FLOOR, VEHICLE WILL NOT STOP. HAS FLUID, NO WARNING LIGHTS, NO DAMAGED CABLE
Corrective Action:
BRAKE PEDAL GOES ALL THE WAY TO FLOOR, VEHICLE WILL NOT STOP. HAS FLUID, NO WARNING LIGHTS, NO DAMAGED CABLE
Additional Notes:
BRAKE PEDAL GOES ALL THE WAY TO FLOOR, VEHICLE WILL NOT STOP. HAS FLUID, NO WARNING LIGHTS, NO DAMAGED CABLE
Mfg Campaign: 11043000
Recall Date: Nov 3, 2017
Volkswagen Group Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
SINCE I PURCHASED MY 2016 TOUAREG TDI IN SEPTEMBER 2015. THE STEERING WHEEL VIBRATION HAS BECOME QUITE AN ISSUE AS IT IS GETTING WORSE THE LONGER I DRIVE IT. I HAVE HAD IT ROAD TESTED, WHEELS BALANCE TIRES ROTATED ON THREE DIFFERENT OCCASIONS AND IT CONTINUES TO VIBRATE AT THE STEERING. I HAVE ONLY 4000 MILES ON THE ODOMETER. THE VIBRATION BEGINS AROUND 45-50 MPH. IT DOES NOT MATTER WHAT TYPE OF SURFACE. I CALLED VW OF AMERICA THEY SET UP ANOTHER APPOINTMENT WITH MY LOCAL DEALERSHIP. NOT ONLY IS THIS VIBRATION WRONG IT IS ALSO A SAFETY ISSUE WHICH CAN RESULT IN EXCESSIVE TIRE WEAR, AND POSSIBLY A BLOW OUT CAUSING AN ACCIDENT.
Corrective Action:
SINCE I PURCHASED MY 2016 TOUAREG TDI IN SEPTEMBER 2015. THE STEERING WHEEL VIBRATION HAS BECOME QUITE AN ISSUE AS IT IS GETTING WORSE THE LONGER I DRIVE IT. I HAVE HAD IT ROAD TESTED, WHEELS BALANCE TIRES ROTATED ON THREE DIFFERENT OCCASIONS AND IT CONTINUES TO VIBRATE AT THE STEERING. I HAVE ONLY 4000 MILES ON THE ODOMETER. THE VIBRATION BEGINS AROUND 45-50 MPH. IT DOES NOT MATTER WHAT TYPE OF SURFACE. I CALLED VW OF AMERICA THEY SET UP ANOTHER APPOINTMENT WITH MY LOCAL DEALERSHIP. NOT ONLY IS THIS VIBRATION WRONG IT IS ALSO A SAFETY ISSUE WHICH CAN RESULT IN EXCESSIVE TIRE WEAR, AND POSSIBLY A BLOW OUT CAUSING AN ACCIDENT.
Additional Notes:
SINCE I PURCHASED MY 2016 TOUAREG TDI IN SEPTEMBER 2015. THE STEERING WHEEL VIBRATION HAS BECOME QUITE AN ISSUE AS IT IS GETTING WORSE THE LONGER I DRIVE IT. I HAVE HAD IT ROAD TESTED, WHEELS BALANCE TIRES ROTATED ON THREE DIFFERENT OCCASIONS AND IT CONTINUES TO VIBRATE AT THE STEERING. I HAVE ONLY 4000 MILES ON THE ODOMETER. THE VIBRATION BEGINS AROUND 45-50 MPH. IT DOES NOT MATTER WHAT TYPE OF SURFACE. I CALLED VW OF AMERICA THEY SET UP ANOTHER APPOINTMENT WITH MY LOCAL DEALERSHIP. NOT ONLY IS THIS VIBRATION WRONG IT IS ALSO A SAFETY ISSUE WHICH CAN RESULT IN EXCESSIVE TIRE WEAR, AND POSSIBLY A BLOW OUT CAUSING AN ACCIDENT.
Mfg Campaign: 10870833
Recall Date: May 25, 2016
Volkswagen Group Of America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
SINCE I PURCHASED MY 2016 TOUAREG TDI IN SEPTEMBER 2015. THE STEERING WHEEL VIBRATION HAS BECOME QUITE AN ISSUE AS IT IS GETTING WORSE THE LONGER I DRIVE IT. I HAVE HAD IT ROAD TESTED, WHEELS BALANCE TIRES ROTATED ON THREE DIFFERENT OCCASIONS AND IT CONTINUES TO VIBRATE AT THE STEERING. I HAVE ONLY 4000 MILES ON THE ODOMETER. THE VIBRATION BEGINS AROUND 45-50 MPH. IT DOES NOT MATTER WHAT TYPE OF SURFACE. I CALLED VW OF AMERICA THEY SET UP ANOTHER APPOINTMENT WITH MY LOCAL DEALERSHIP. NOT ONLY IS THIS VIBRATION WRONG IT IS ALSO A SAFETY ISSUE WHICH CAN RESULT IN EXCESSIVE TIRE WEAR, AND POSSIBLY A BLOW OUT CAUSING AN ACCIDENT.
Corrective Action:
SINCE I PURCHASED MY 2016 TOUAREG TDI IN SEPTEMBER 2015. THE STEERING WHEEL VIBRATION HAS BECOME QUITE AN ISSUE AS IT IS GETTING WORSE THE LONGER I DRIVE IT. I HAVE HAD IT ROAD TESTED, WHEELS BALANCE TIRES ROTATED ON THREE DIFFERENT OCCASIONS AND IT CONTINUES TO VIBRATE AT THE STEERING. I HAVE ONLY 4000 MILES ON THE ODOMETER. THE VIBRATION BEGINS AROUND 45-50 MPH. IT DOES NOT MATTER WHAT TYPE OF SURFACE. I CALLED VW OF AMERICA THEY SET UP ANOTHER APPOINTMENT WITH MY LOCAL DEALERSHIP. NOT ONLY IS THIS VIBRATION WRONG IT IS ALSO A SAFETY ISSUE WHICH CAN RESULT IN EXCESSIVE TIRE WEAR, AND POSSIBLY A BLOW OUT CAUSING AN ACCIDENT.
Additional Notes:
SINCE I PURCHASED MY 2016 TOUAREG TDI IN SEPTEMBER 2015. THE STEERING WHEEL VIBRATION HAS BECOME QUITE AN ISSUE AS IT IS GETTING WORSE THE LONGER I DRIVE IT. I HAVE HAD IT ROAD TESTED, WHEELS BALANCE TIRES ROTATED ON THREE DIFFERENT OCCASIONS AND IT CONTINUES TO VIBRATE AT THE STEERING. I HAVE ONLY 4000 MILES ON THE ODOMETER. THE VIBRATION BEGINS AROUND 45-50 MPH. IT DOES NOT MATTER WHAT TYPE OF SURFACE. I CALLED VW OF AMERICA THEY SET UP ANOTHER APPOINTMENT WITH MY LOCAL DEALERSHIP. NOT ONLY IS THIS VIBRATION WRONG IT IS ALSO A SAFETY ISSUE WHICH CAN RESULT IN EXCESSIVE TIRE WEAR, AND POSSIBLY A BLOW OUT CAUSING AN ACCIDENT.
Mfg Campaign: 10870833
Recall Date: May 25, 2016
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
SINCE I PURCHASED MY 2016 TOUAREG TDI IN SEPTEMBER 2015. THE STEERING WHEEL VIBRATION HAS BECOME QUITE AN ISSUE AS IT IS GETTING WORSE THE LONGER I DRIVE IT. I HAVE HAD IT ROAD TESTED, WHEELS BALANCE TIRES ROTATED ON THREE DIFFERENT OCCASIONS AND IT CONTINUES TO VIBRATE AT THE STEERING. I HAVE ONLY 4000 MILES ON THE ODOMETER. THE VIBRATION BEGINS AROUND 45-50 MPH. IT DOES NOT MATTER WHAT TYPE OF SURFACE. I CALLED VW OF AMERICA THEY SET UP ANOTHER APPOINTMENT WITH MY LOCAL DEALERSHIP. NOT ONLY IS THIS VIBRATION WRONG IT IS ALSO A SAFETY ISSUE WHICH CAN RESULT IN EXCESSIVE TIRE WEAR, AND POSSIBLY A BLOW OUT CAUSING AN ACCIDENT.
Corrective Action:
SINCE I PURCHASED MY 2016 TOUAREG TDI IN SEPTEMBER 2015. THE STEERING WHEEL VIBRATION HAS BECOME QUITE AN ISSUE AS IT IS GETTING WORSE THE LONGER I DRIVE IT. I HAVE HAD IT ROAD TESTED, WHEELS BALANCE TIRES ROTATED ON THREE DIFFERENT OCCASIONS AND IT CONTINUES TO VIBRATE AT THE STEERING. I HAVE ONLY 4000 MILES ON THE ODOMETER. THE VIBRATION BEGINS AROUND 45-50 MPH. IT DOES NOT MATTER WHAT TYPE OF SURFACE. I CALLED VW OF AMERICA THEY SET UP ANOTHER APPOINTMENT WITH MY LOCAL DEALERSHIP. NOT ONLY IS THIS VIBRATION WRONG IT IS ALSO A SAFETY ISSUE WHICH CAN RESULT IN EXCESSIVE TIRE WEAR, AND POSSIBLY A BLOW OUT CAUSING AN ACCIDENT.
Additional Notes:
SINCE I PURCHASED MY 2016 TOUAREG TDI IN SEPTEMBER 2015. THE STEERING WHEEL VIBRATION HAS BECOME QUITE AN ISSUE AS IT IS GETTING WORSE THE LONGER I DRIVE IT. I HAVE HAD IT ROAD TESTED, WHEELS BALANCE TIRES ROTATED ON THREE DIFFERENT OCCASIONS AND IT CONTINUES TO VIBRATE AT THE STEERING. I HAVE ONLY 4000 MILES ON THE ODOMETER. THE VIBRATION BEGINS AROUND 45-50 MPH. IT DOES NOT MATTER WHAT TYPE OF SURFACE. I CALLED VW OF AMERICA THEY SET UP ANOTHER APPOINTMENT WITH MY LOCAL DEALERSHIP. NOT ONLY IS THIS VIBRATION WRONG IT IS ALSO A SAFETY ISSUE WHICH CAN RESULT IN EXCESSIVE TIRE WEAR, AND POSSIBLY A BLOW OUT CAUSING AN ACCIDENT.
Mfg Campaign: 10870833
Recall Date: May 25, 2016
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury