Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Cruze and Buick LaCrosse, 2018-2020 Chevrolet Equinox, Chevrolet Traverse and GMC Terrain, 2018 Chevrolet Malibu, 2019-2020 Buick Encore, Buick Enclave, Cadillac XT4, Chevrolet Blazer and GMC Acadia, and 2020 Cadillac XT6 vehicles. The start/stop accumulator endcap may have missing bolts.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202313440
Recall Date: Oct 29, 2020
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2019 Buick Encore, Chevrolet Spark, Traverse, and Trax vehicles. The Sensing Diagnostic Module (SDM) on these vehicle may not have been turned off of "manufacturing mode," preventing the air bags from deploying in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18365
Recall Date: Nov 1, 2018
Consumer Complaints
89 ComplaintsGeneral Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
This car has the engine shutoff feature when stopped. My wife was waiting in the left turn lane of a major street with three lanes on her side plus two left turning lanes. Due to the busy intersection the wait for a green light is long, perhaps three minutes. The engine shut off and would not restart when she released the brake pedal. Also, almost everything electrical was inoperable, including the interior door release. My wife and granddaughter were temporarily trapped inside the vehicle. She tried the door handle, tried to put down the windows, tried to unlock the car with the keyless remote but nothing would work, she was trapped. After several attempts of trying to restart the car and hitting the unlock button on the keyless entry the doors finally unlocked. The mechanical issue turned out to be a bad car battery; it had shorted out. The safety issue is when the battery dies most components are inoperable, including the interior door release. The dealer said this is the way the car works. If an Encore were to catch fire and the electrical system gets disabled, occupants would be trapped in the car. I think it is a design flaw for the doors to not open when the battery is dead. This should be easy to replicate. Unhook the car battery. Place someone in the car and have them lock the doors. Have the person try to exit the vehicle. In hindsight, the problem was going on for some time. My wife noticed the car taking longer times to restart after shutoff. The day before this incident she was at another long traffic light where the vehicle did not start on its own but the first manual try to restart started the vehicle. I believe this was due to the car battery slowing dying. The car has not been inspected for this as the dealer said the car is working as designed. The Buick dealer replaced the car battery under warranty. One thing I wish I brought to their attention but did not is the fact that no warning light came on indicating a weak car battery.
Corrective Action:
This car has the engine shutoff feature when stopped. My wife was waiting in the left turn lane of a major street with three lanes on her side plus two left turning lanes. Due to the busy intersection the wait for a green light is long, perhaps three minutes. The engine shut off and would not restart when she released the brake pedal. Also, almost everything electrical was inoperable, including the interior door release. My wife and granddaughter were temporarily trapped inside the vehicle. She tried the door handle, tried to put down the windows, tried to unlock the car with the keyless remote but nothing would work, she was trapped. After several attempts of trying to restart the car and hitting the unlock button on the keyless entry the doors finally unlocked. The mechanical issue turned out to be a bad car battery; it had shorted out. The safety issue is when the battery dies most components are inoperable, including the interior door release. The dealer said this is the way the car works. If an Encore were to catch fire and the electrical system gets disabled, occupants would be trapped in the car. I think it is a design flaw for the doors to not open when the battery is dead. This should be easy to replicate. Unhook the car battery. Place someone in the car and have them lock the doors. Have the person try to exit the vehicle. In hindsight, the problem was going on for some time. My wife noticed the car taking longer times to restart after shutoff. The day before this incident she was at another long traffic light where the vehicle did not start on its own but the first manual try to restart started the vehicle. I believe this was due to the car battery slowing dying. The car has not been inspected for this as the dealer said the car is working as designed. The Buick dealer replaced the car battery under warranty. One thing I wish I brought to their attention but did not is the fact that no warning light came on indicating a weak car battery.
Additional Notes:
This car has the engine shutoff feature when stopped. My wife was waiting in the left turn lane of a major street with three lanes on her side plus two left turning lanes. Due to the busy intersection the wait for a green light is long, perhaps three minutes. The engine shut off and would not restart when she released the brake pedal. Also, almost everything electrical was inoperable, including the interior door release. My wife and granddaughter were temporarily trapped inside the vehicle. She tried the door handle, tried to put down the windows, tried to unlock the car with the keyless remote but nothing would work, she was trapped. After several attempts of trying to restart the car and hitting the unlock button on the keyless entry the doors finally unlocked. The mechanical issue turned out to be a bad car battery; it had shorted out. The safety issue is when the battery dies most components are inoperable, including the interior door release. The dealer said this is the way the car works. If an Encore were to catch fire and the electrical system gets disabled, occupants would be trapped in the car. I think it is a design flaw for the doors to not open when the battery is dead. This should be easy to replicate. Unhook the car battery. Place someone in the car and have them lock the doors. Have the person try to exit the vehicle. In hindsight, the problem was going on for some time. My wife noticed the car taking longer times to restart after shutoff. The day before this incident she was at another long traffic light where the vehicle did not start on its own but the first manual try to restart started the vehicle. I believe this was due to the car battery slowing dying. The car has not been inspected for this as the dealer said the car is working as designed. The Buick dealer replaced the car battery under warranty. One thing I wish I brought to their attention but did not is the fact that no warning light came on indicating a weak car battery.
Mfg Campaign: 11417542
Recall Date: May 17, 2021
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
MY CHECK ENGINE LIGHT CAME ON, AND THE BEHICLE HAS BEEN DRIVING ROUGHER. IT JOLTS FORWARD WHEN YOU TAKE YOUR FOOT OFF THE BRAKE FROM A FULL STOP, MORE THAN NORMAL.
Corrective Action:
MY CHECK ENGINE LIGHT CAME ON, AND THE BEHICLE HAS BEEN DRIVING ROUGHER. IT JOLTS FORWARD WHEN YOU TAKE YOUR FOOT OFF THE BRAKE FROM A FULL STOP, MORE THAN NORMAL.
Additional Notes:
MY CHECK ENGINE LIGHT CAME ON, AND THE BEHICLE HAS BEEN DRIVING ROUGHER. IT JOLTS FORWARD WHEN YOU TAKE YOUR FOOT OFF THE BRAKE FROM A FULL STOP, MORE THAN NORMAL.
Mfg Campaign: 11412754
Recall Date: Apr 18, 2021
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
MY CHECK ENGINE LIGHT CAME ON, AND THE BEHICLE HAS BEEN DRIVING ROUGHER. IT JOLTS FORWARD WHEN YOU TAKE YOUR FOOT OFF THE BRAKE FROM A FULL STOP, MORE THAN NORMAL.
Corrective Action:
MY CHECK ENGINE LIGHT CAME ON, AND THE BEHICLE HAS BEEN DRIVING ROUGHER. IT JOLTS FORWARD WHEN YOU TAKE YOUR FOOT OFF THE BRAKE FROM A FULL STOP, MORE THAN NORMAL.
Additional Notes:
MY CHECK ENGINE LIGHT CAME ON, AND THE BEHICLE HAS BEEN DRIVING ROUGHER. IT JOLTS FORWARD WHEN YOU TAKE YOUR FOOT OFF THE BRAKE FROM A FULL STOP, MORE THAN NORMAL.
Mfg Campaign: 11412754
Recall Date: Apr 18, 2021
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHILE DRIVING DOWN THE ROAD THE VEHICLE TURNS ITSELF OFF. HEADLIGHTS GO OFF AND THERE IS NO CONTROL OF THE VEHICLE. SOMETIMES THE VEHICLE WILL CRANK ITSELF WITHOUT TOUCHING THE START BUTTON. SOMETIMES SEVERAL TIMES BEFORE IT WILL REMAIN ON LONG ENOUGH TO START DRIVING AGAIN. IT IS VERY DANGEROUS TO DRIVE BECAUSE YOU HAVE NO CONTROL OVER THE VEHICLE AT THE TIME OF ENGINE SHUTDOWN. IT DOESN'T MATTER IF IT IS HIGHWAY SPEEDS OR IN TOWN. TONIGHT IT TOOK OVER 2 HOURS TO TRAVEL A NORMAL 20 MINUTE DRIVE. IT ALL STARTED 27 FEB 21 AND TODAY (28 FEB 21) IT IS PROGRESSIVELY GETTING WORSE. MOST OF THE TIMES THAT IT HAPPENS A BELL WILL DING 4 TIMES AND RIGHT AFTER THE BELL CHIMES THE ENGINE IMMEDIATELY SHUTS OFF. ALL LIGHTS EXTINGUISH, IT LOSES STEERING CONTROL AND BRAKES ARE MINIMIZED.
Corrective Action:
WHILE DRIVING DOWN THE ROAD THE VEHICLE TURNS ITSELF OFF. HEADLIGHTS GO OFF AND THERE IS NO CONTROL OF THE VEHICLE. SOMETIMES THE VEHICLE WILL CRANK ITSELF WITHOUT TOUCHING THE START BUTTON. SOMETIMES SEVERAL TIMES BEFORE IT WILL REMAIN ON LONG ENOUGH TO START DRIVING AGAIN. IT IS VERY DANGEROUS TO DRIVE BECAUSE YOU HAVE NO CONTROL OVER THE VEHICLE AT THE TIME OF ENGINE SHUTDOWN. IT DOESN'T MATTER IF IT IS HIGHWAY SPEEDS OR IN TOWN. TONIGHT IT TOOK OVER 2 HOURS TO TRAVEL A NORMAL 20 MINUTE DRIVE. IT ALL STARTED 27 FEB 21 AND TODAY (28 FEB 21) IT IS PROGRESSIVELY GETTING WORSE. MOST OF THE TIMES THAT IT HAPPENS A BELL WILL DING 4 TIMES AND RIGHT AFTER THE BELL CHIMES THE ENGINE IMMEDIATELY SHUTS OFF. ALL LIGHTS EXTINGUISH, IT LOSES STEERING CONTROL AND BRAKES ARE MINIMIZED.
Additional Notes:
WHILE DRIVING DOWN THE ROAD THE VEHICLE TURNS ITSELF OFF. HEADLIGHTS GO OFF AND THERE IS NO CONTROL OF THE VEHICLE. SOMETIMES THE VEHICLE WILL CRANK ITSELF WITHOUT TOUCHING THE START BUTTON. SOMETIMES SEVERAL TIMES BEFORE IT WILL REMAIN ON LONG ENOUGH TO START DRIVING AGAIN. IT IS VERY DANGEROUS TO DRIVE BECAUSE YOU HAVE NO CONTROL OVER THE VEHICLE AT THE TIME OF ENGINE SHUTDOWN. IT DOESN'T MATTER IF IT IS HIGHWAY SPEEDS OR IN TOWN. TONIGHT IT TOOK OVER 2 HOURS TO TRAVEL A NORMAL 20 MINUTE DRIVE. IT ALL STARTED 27 FEB 21 AND TODAY (28 FEB 21) IT IS PROGRESSIVELY GETTING WORSE. MOST OF THE TIMES THAT IT HAPPENS A BELL WILL DING 4 TIMES AND RIGHT AFTER THE BELL CHIMES THE ENGINE IMMEDIATELY SHUTS OFF. ALL LIGHTS EXTINGUISH, IT LOSES STEERING CONTROL AND BRAKES ARE MINIMIZED.
Mfg Campaign: 11398316
Recall Date: Feb 28, 2021
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
WHILE DRIVING DOWN THE ROAD THE VEHICLE TURNS ITSELF OFF. HEADLIGHTS GO OFF AND THERE IS NO CONTROL OF THE VEHICLE. SOMETIMES THE VEHICLE WILL CRANK ITSELF WITHOUT TOUCHING THE START BUTTON. SOMETIMES SEVERAL TIMES BEFORE IT WILL REMAIN ON LONG ENOUGH TO START DRIVING AGAIN. IT IS VERY DANGEROUS TO DRIVE BECAUSE YOU HAVE NO CONTROL OVER THE VEHICLE AT THE TIME OF ENGINE SHUTDOWN. IT DOESN'T MATTER IF IT IS HIGHWAY SPEEDS OR IN TOWN. TONIGHT IT TOOK OVER 2 HOURS TO TRAVEL A NORMAL 20 MINUTE DRIVE. IT ALL STARTED 27 FEB 21 AND TODAY (28 FEB 21) IT IS PROGRESSIVELY GETTING WORSE. MOST OF THE TIMES THAT IT HAPPENS A BELL WILL DING 4 TIMES AND RIGHT AFTER THE BELL CHIMES THE ENGINE IMMEDIATELY SHUTS OFF. ALL LIGHTS EXTINGUISH, IT LOSES STEERING CONTROL AND BRAKES ARE MINIMIZED.
Corrective Action:
WHILE DRIVING DOWN THE ROAD THE VEHICLE TURNS ITSELF OFF. HEADLIGHTS GO OFF AND THERE IS NO CONTROL OF THE VEHICLE. SOMETIMES THE VEHICLE WILL CRANK ITSELF WITHOUT TOUCHING THE START BUTTON. SOMETIMES SEVERAL TIMES BEFORE IT WILL REMAIN ON LONG ENOUGH TO START DRIVING AGAIN. IT IS VERY DANGEROUS TO DRIVE BECAUSE YOU HAVE NO CONTROL OVER THE VEHICLE AT THE TIME OF ENGINE SHUTDOWN. IT DOESN'T MATTER IF IT IS HIGHWAY SPEEDS OR IN TOWN. TONIGHT IT TOOK OVER 2 HOURS TO TRAVEL A NORMAL 20 MINUTE DRIVE. IT ALL STARTED 27 FEB 21 AND TODAY (28 FEB 21) IT IS PROGRESSIVELY GETTING WORSE. MOST OF THE TIMES THAT IT HAPPENS A BELL WILL DING 4 TIMES AND RIGHT AFTER THE BELL CHIMES THE ENGINE IMMEDIATELY SHUTS OFF. ALL LIGHTS EXTINGUISH, IT LOSES STEERING CONTROL AND BRAKES ARE MINIMIZED.
Additional Notes:
WHILE DRIVING DOWN THE ROAD THE VEHICLE TURNS ITSELF OFF. HEADLIGHTS GO OFF AND THERE IS NO CONTROL OF THE VEHICLE. SOMETIMES THE VEHICLE WILL CRANK ITSELF WITHOUT TOUCHING THE START BUTTON. SOMETIMES SEVERAL TIMES BEFORE IT WILL REMAIN ON LONG ENOUGH TO START DRIVING AGAIN. IT IS VERY DANGEROUS TO DRIVE BECAUSE YOU HAVE NO CONTROL OVER THE VEHICLE AT THE TIME OF ENGINE SHUTDOWN. IT DOESN'T MATTER IF IT IS HIGHWAY SPEEDS OR IN TOWN. TONIGHT IT TOOK OVER 2 HOURS TO TRAVEL A NORMAL 20 MINUTE DRIVE. IT ALL STARTED 27 FEB 21 AND TODAY (28 FEB 21) IT IS PROGRESSIVELY GETTING WORSE. MOST OF THE TIMES THAT IT HAPPENS A BELL WILL DING 4 TIMES AND RIGHT AFTER THE BELL CHIMES THE ENGINE IMMEDIATELY SHUTS OFF. ALL LIGHTS EXTINGUISH, IT LOSES STEERING CONTROL AND BRAKES ARE MINIMIZED.
Mfg Campaign: 11398316
Recall Date: Feb 28, 2021
General Motors, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
WHILE DRIVING DOWN THE ROAD THE VEHICLE TURNS ITSELF OFF. HEADLIGHTS GO OFF AND THERE IS NO CONTROL OF THE VEHICLE. SOMETIMES THE VEHICLE WILL CRANK ITSELF WITHOUT TOUCHING THE START BUTTON. SOMETIMES SEVERAL TIMES BEFORE IT WILL REMAIN ON LONG ENOUGH TO START DRIVING AGAIN. IT IS VERY DANGEROUS TO DRIVE BECAUSE YOU HAVE NO CONTROL OVER THE VEHICLE AT THE TIME OF ENGINE SHUTDOWN. IT DOESN'T MATTER IF IT IS HIGHWAY SPEEDS OR IN TOWN. TONIGHT IT TOOK OVER 2 HOURS TO TRAVEL A NORMAL 20 MINUTE DRIVE. IT ALL STARTED 27 FEB 21 AND TODAY (28 FEB 21) IT IS PROGRESSIVELY GETTING WORSE. MOST OF THE TIMES THAT IT HAPPENS A BELL WILL DING 4 TIMES AND RIGHT AFTER THE BELL CHIMES THE ENGINE IMMEDIATELY SHUTS OFF. ALL LIGHTS EXTINGUISH, IT LOSES STEERING CONTROL AND BRAKES ARE MINIMIZED.
Corrective Action:
WHILE DRIVING DOWN THE ROAD THE VEHICLE TURNS ITSELF OFF. HEADLIGHTS GO OFF AND THERE IS NO CONTROL OF THE VEHICLE. SOMETIMES THE VEHICLE WILL CRANK ITSELF WITHOUT TOUCHING THE START BUTTON. SOMETIMES SEVERAL TIMES BEFORE IT WILL REMAIN ON LONG ENOUGH TO START DRIVING AGAIN. IT IS VERY DANGEROUS TO DRIVE BECAUSE YOU HAVE NO CONTROL OVER THE VEHICLE AT THE TIME OF ENGINE SHUTDOWN. IT DOESN'T MATTER IF IT IS HIGHWAY SPEEDS OR IN TOWN. TONIGHT IT TOOK OVER 2 HOURS TO TRAVEL A NORMAL 20 MINUTE DRIVE. IT ALL STARTED 27 FEB 21 AND TODAY (28 FEB 21) IT IS PROGRESSIVELY GETTING WORSE. MOST OF THE TIMES THAT IT HAPPENS A BELL WILL DING 4 TIMES AND RIGHT AFTER THE BELL CHIMES THE ENGINE IMMEDIATELY SHUTS OFF. ALL LIGHTS EXTINGUISH, IT LOSES STEERING CONTROL AND BRAKES ARE MINIMIZED.
Additional Notes:
WHILE DRIVING DOWN THE ROAD THE VEHICLE TURNS ITSELF OFF. HEADLIGHTS GO OFF AND THERE IS NO CONTROL OF THE VEHICLE. SOMETIMES THE VEHICLE WILL CRANK ITSELF WITHOUT TOUCHING THE START BUTTON. SOMETIMES SEVERAL TIMES BEFORE IT WILL REMAIN ON LONG ENOUGH TO START DRIVING AGAIN. IT IS VERY DANGEROUS TO DRIVE BECAUSE YOU HAVE NO CONTROL OVER THE VEHICLE AT THE TIME OF ENGINE SHUTDOWN. IT DOESN'T MATTER IF IT IS HIGHWAY SPEEDS OR IN TOWN. TONIGHT IT TOOK OVER 2 HOURS TO TRAVEL A NORMAL 20 MINUTE DRIVE. IT ALL STARTED 27 FEB 21 AND TODAY (28 FEB 21) IT IS PROGRESSIVELY GETTING WORSE. MOST OF THE TIMES THAT IT HAPPENS A BELL WILL DING 4 TIMES AND RIGHT AFTER THE BELL CHIMES THE ENGINE IMMEDIATELY SHUTS OFF. ALL LIGHTS EXTINGUISH, IT LOSES STEERING CONTROL AND BRAKES ARE MINIMIZED.
Mfg Campaign: 11398316
Recall Date: Feb 28, 2021
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
I AM GETTING CONTINUOUS EMAILS SAYING THAT THERE HAS BEEN AN ISSUE DETECTED WITH MY AIRBAGS. THE AIRBAG LIGHT WILL SPORADICALLY COME ON, AND WHEN SOMEONE IS IN THE PASSENGER SEAT THE AIRBAGS DO NOT ALWAYS TURN ON.
Corrective Action:
I AM GETTING CONTINUOUS EMAILS SAYING THAT THERE HAS BEEN AN ISSUE DETECTED WITH MY AIRBAGS. THE AIRBAG LIGHT WILL SPORADICALLY COME ON, AND WHEN SOMEONE IS IN THE PASSENGER SEAT THE AIRBAGS DO NOT ALWAYS TURN ON.
Additional Notes:
I AM GETTING CONTINUOUS EMAILS SAYING THAT THERE HAS BEEN AN ISSUE DETECTED WITH MY AIRBAGS. THE AIRBAG LIGHT WILL SPORADICALLY COME ON, AND WHEN SOMEONE IS IN THE PASSENGER SEAT THE AIRBAGS DO NOT ALWAYS TURN ON.
Mfg Campaign: 11397674
Recall Date: Feb 24, 2021
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
OCT 9TH - I WAS COMING HOME FROM WORK ON OCTOBER 9TH AFTER WORKING A 12-HOUR SHIFT. IT WAS DARK. I WAS GOING SOUTH ON HAPPY VALLEY. I PULLED UP TO A FOUR-WAY STOP ON HAPPY VALLEY AND VICTORY ROAD. I STARTED TO PULL INTO THE INTERSECTION. A GIRL TRAVELING EAST TO WEST DIDN'T STOP AT HER STOP SIGN. WHEN I GOT IN THE MIDDLE OF THE INTERSECTION, SHE HIT ME. THE SPEED LIMIT WAS 45 MPH COMING FROM HER DIRECTION, BUT I DO NOT KNOW HOW FAST SHE WAS TRAVELING. SHE HIT MY CAR AND IT SPUN MY CAR. I REMEMBER HITTING MY HEAD 2 TIMES ON THE SIDE WINDOW AND MY BODY TWICE AGAINST THE DOOR. MY AIRBAGS DIDN'T DEPLOY. MY CAR FACED THE AIRPORT WHEN IT CAME TO A STOP AND WAS FACING WEST.
Corrective Action:
OCT 9TH - I WAS COMING HOME FROM WORK ON OCTOBER 9TH AFTER WORKING A 12-HOUR SHIFT. IT WAS DARK. I WAS GOING SOUTH ON HAPPY VALLEY. I PULLED UP TO A FOUR-WAY STOP ON HAPPY VALLEY AND VICTORY ROAD. I STARTED TO PULL INTO THE INTERSECTION. A GIRL TRAVELING EAST TO WEST DIDN'T STOP AT HER STOP SIGN. WHEN I GOT IN THE MIDDLE OF THE INTERSECTION, SHE HIT ME. THE SPEED LIMIT WAS 45 MPH COMING FROM HER DIRECTION, BUT I DO NOT KNOW HOW FAST SHE WAS TRAVELING. SHE HIT MY CAR AND IT SPUN MY CAR. I REMEMBER HITTING MY HEAD 2 TIMES ON THE SIDE WINDOW AND MY BODY TWICE AGAINST THE DOOR. MY AIRBAGS DIDN'T DEPLOY. MY CAR FACED THE AIRPORT WHEN IT CAME TO A STOP AND WAS FACING WEST.
Additional Notes:
OCT 9TH - I WAS COMING HOME FROM WORK ON OCTOBER 9TH AFTER WORKING A 12-HOUR SHIFT. IT WAS DARK. I WAS GOING SOUTH ON HAPPY VALLEY. I PULLED UP TO A FOUR-WAY STOP ON HAPPY VALLEY AND VICTORY ROAD. I STARTED TO PULL INTO THE INTERSECTION. A GIRL TRAVELING EAST TO WEST DIDN'T STOP AT HER STOP SIGN. WHEN I GOT IN THE MIDDLE OF THE INTERSECTION, SHE HIT ME. THE SPEED LIMIT WAS 45 MPH COMING FROM HER DIRECTION, BUT I DO NOT KNOW HOW FAST SHE WAS TRAVELING. SHE HIT MY CAR AND IT SPUN MY CAR. I REMEMBER HITTING MY HEAD 2 TIMES ON THE SIDE WINDOW AND MY BODY TWICE AGAINST THE DOOR. MY AIRBAGS DIDN'T DEPLOY. MY CAR FACED THE AIRPORT WHEN IT CAME TO A STOP AND WAS FACING WEST.
Mfg Campaign: 11376707
Recall Date: Nov 27, 2020
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
OCT 9TH - I WAS COMING HOME FROM WORK ON OCTOBER 9TH AFTER WORKING A 12-HOUR SHIFT. IT WAS DARK. I WAS GOING SOUTH ON HAPPY VALLEY. I PULLED UP TO A FOUR-WAY STOP ON HAPPY VALLEY AND VICTORY ROAD. I STARTED TO PULL INTO THE INTERSECTION. A GIRL TRAVELING EAST TO WEST DIDN'T STOP AT HER STOP SIGN. WHEN I GOT IN THE MIDDLE OF THE INTERSECTION, SHE HIT ME. THE SPEED LIMIT WAS 45 MPH COMING FROM HER DIRECTION, BUT I DO NOT KNOW HOW FAST SHE WAS TRAVELING. SHE HIT MY CAR AND IT SPUN MY CAR. I REMEMBER HITTING MY HEAD 2 TIMES ON THE SIDE WINDOW AND MY BODY TWICE AGAINST THE DOOR. MY AIRBAGS DIDN'T DEPLOY. MY CAR FACED THE AIRPORT WHEN IT CAME TO A STOP AND WAS FACING WEST.
Corrective Action:
OCT 9TH - I WAS COMING HOME FROM WORK ON OCTOBER 9TH AFTER WORKING A 12-HOUR SHIFT. IT WAS DARK. I WAS GOING SOUTH ON HAPPY VALLEY. I PULLED UP TO A FOUR-WAY STOP ON HAPPY VALLEY AND VICTORY ROAD. I STARTED TO PULL INTO THE INTERSECTION. A GIRL TRAVELING EAST TO WEST DIDN'T STOP AT HER STOP SIGN. WHEN I GOT IN THE MIDDLE OF THE INTERSECTION, SHE HIT ME. THE SPEED LIMIT WAS 45 MPH COMING FROM HER DIRECTION, BUT I DO NOT KNOW HOW FAST SHE WAS TRAVELING. SHE HIT MY CAR AND IT SPUN MY CAR. I REMEMBER HITTING MY HEAD 2 TIMES ON THE SIDE WINDOW AND MY BODY TWICE AGAINST THE DOOR. MY AIRBAGS DIDN'T DEPLOY. MY CAR FACED THE AIRPORT WHEN IT CAME TO A STOP AND WAS FACING WEST.
Additional Notes:
OCT 9TH - I WAS COMING HOME FROM WORK ON OCTOBER 9TH AFTER WORKING A 12-HOUR SHIFT. IT WAS DARK. I WAS GOING SOUTH ON HAPPY VALLEY. I PULLED UP TO A FOUR-WAY STOP ON HAPPY VALLEY AND VICTORY ROAD. I STARTED TO PULL INTO THE INTERSECTION. A GIRL TRAVELING EAST TO WEST DIDN'T STOP AT HER STOP SIGN. WHEN I GOT IN THE MIDDLE OF THE INTERSECTION, SHE HIT ME. THE SPEED LIMIT WAS 45 MPH COMING FROM HER DIRECTION, BUT I DO NOT KNOW HOW FAST SHE WAS TRAVELING. SHE HIT MY CAR AND IT SPUN MY CAR. I REMEMBER HITTING MY HEAD 2 TIMES ON THE SIDE WINDOW AND MY BODY TWICE AGAINST THE DOOR. MY AIRBAGS DIDN'T DEPLOY. MY CAR FACED THE AIRPORT WHEN IT CAME TO A STOP AND WAS FACING WEST.
Mfg Campaign: 11376707
Recall Date: Nov 27, 2020
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
OCT 9TH - I WAS COMING HOME FROM WORK ON OCTOBER 9TH AFTER WORKING A 12-HOUR SHIFT. IT WAS DARK. I WAS GOING SOUTH ON HAPPY VALLEY. I PULLED UP TO A FOUR-WAY STOP ON HAPPY VALLEY AND VICTORY ROAD. I STARTED TO PULL INTO THE INTERSECTION. A GIRL TRAVELING EAST TO WEST DIDN'T STOP AT HER STOP SIGN. WHEN I GOT IN THE MIDDLE OF THE INTERSECTION, SHE HIT ME. THE SPEED LIMIT WAS 45 MPH COMING FROM HER DIRECTION, BUT I DO NOT KNOW HOW FAST SHE WAS TRAVELING. SHE HIT MY CAR AND IT SPUN MY CAR. I REMEMBER HITTING MY HEAD 2 TIMES ON THE SIDE WINDOW AND MY BODY TWICE AGAINST THE DOOR. MY AIRBAGS DIDN'T DEPLOY. MY CAR FACED THE AIRPORT WHEN IT CAME TO A STOP AND WAS FACING WEST.
Corrective Action:
OCT 9TH - I WAS COMING HOME FROM WORK ON OCTOBER 9TH AFTER WORKING A 12-HOUR SHIFT. IT WAS DARK. I WAS GOING SOUTH ON HAPPY VALLEY. I PULLED UP TO A FOUR-WAY STOP ON HAPPY VALLEY AND VICTORY ROAD. I STARTED TO PULL INTO THE INTERSECTION. A GIRL TRAVELING EAST TO WEST DIDN'T STOP AT HER STOP SIGN. WHEN I GOT IN THE MIDDLE OF THE INTERSECTION, SHE HIT ME. THE SPEED LIMIT WAS 45 MPH COMING FROM HER DIRECTION, BUT I DO NOT KNOW HOW FAST SHE WAS TRAVELING. SHE HIT MY CAR AND IT SPUN MY CAR. I REMEMBER HITTING MY HEAD 2 TIMES ON THE SIDE WINDOW AND MY BODY TWICE AGAINST THE DOOR. MY AIRBAGS DIDN'T DEPLOY. MY CAR FACED THE AIRPORT WHEN IT CAME TO A STOP AND WAS FACING WEST.
Additional Notes:
OCT 9TH - I WAS COMING HOME FROM WORK ON OCTOBER 9TH AFTER WORKING A 12-HOUR SHIFT. IT WAS DARK. I WAS GOING SOUTH ON HAPPY VALLEY. I PULLED UP TO A FOUR-WAY STOP ON HAPPY VALLEY AND VICTORY ROAD. I STARTED TO PULL INTO THE INTERSECTION. A GIRL TRAVELING EAST TO WEST DIDN'T STOP AT HER STOP SIGN. WHEN I GOT IN THE MIDDLE OF THE INTERSECTION, SHE HIT ME. THE SPEED LIMIT WAS 45 MPH COMING FROM HER DIRECTION, BUT I DO NOT KNOW HOW FAST SHE WAS TRAVELING. SHE HIT MY CAR AND IT SPUN MY CAR. I REMEMBER HITTING MY HEAD 2 TIMES ON THE SIDE WINDOW AND MY BODY TWICE AGAINST THE DOOR. MY AIRBAGS DIDN'T DEPLOY. MY CAR FACED THE AIRPORT WHEN IT CAME TO A STOP AND WAS FACING WEST.
Mfg Campaign: 11376707
Recall Date: Nov 27, 2020
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
HACKER ITS BEING ABLE TO CHANGE STEREO AND PENETRATE INTO THE UNIT AND MANIPULATE CAR SETTINGS AS HE'S PLEASE. DANGEROUS WHILE I AM DRIVING.
Corrective Action:
HACKER ITS BEING ABLE TO CHANGE STEREO AND PENETRATE INTO THE UNIT AND MANIPULATE CAR SETTINGS AS HE'S PLEASE. DANGEROUS WHILE I AM DRIVING.
Additional Notes:
HACKER ITS BEING ABLE TO CHANGE STEREO AND PENETRATE INTO THE UNIT AND MANIPULATE CAR SETTINGS AS HE'S PLEASE. DANGEROUS WHILE I AM DRIVING.
Mfg Campaign: 11376463
Recall Date: Nov 26, 2020
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
HACKER ITS BEING ABLE TO CHANGE STEREO AND PENETRATE INTO THE UNIT AND MANIPULATE CAR SETTINGS AS HE'S PLEASE. DANGEROUS WHILE I AM DRIVING.
Corrective Action:
HACKER ITS BEING ABLE TO CHANGE STEREO AND PENETRATE INTO THE UNIT AND MANIPULATE CAR SETTINGS AS HE'S PLEASE. DANGEROUS WHILE I AM DRIVING.
Additional Notes:
HACKER ITS BEING ABLE TO CHANGE STEREO AND PENETRATE INTO THE UNIT AND MANIPULATE CAR SETTINGS AS HE'S PLEASE. DANGEROUS WHILE I AM DRIVING.
Mfg Campaign: 11376463
Recall Date: Nov 26, 2020
General Motors, Llc
Defect Description:
AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION
Potential Consequences:
TL* THE CONTACT OWNS A 2019 BUICK ENCORE. THE CONTACT STATED THAT THE FRONTAL PASSENGER'S SEAT AIR BAG SENSOR WAS INOPERABLE. THE AIR BAG SENSOR FAILED TO RECOGNIZE AN OCCUPANT SEATED IN THE PASSENGER'S SEAT. THE VEHICLE WAS TAKEN TO RICK MATTHEWS BUICK GMC (15164 CORTEZ BLVD, BROOKSVILLE, FL 34613) ON THREE SEPARATE OCCASIONS HOWEVER, THE FAILURE PERSISTED. THE CONTACT WAS INFORMED BY THE DEALER THAT THE FAILURE WAS IRREPARABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE VIA THE MAIL HOWEVER, THE CONTACT RECEIVED NO RETURN CORRESPONDENCE FROM THE MANUFACTURER. THE CONTACT ALSO ATTEMPTED TO REACH THE MANUFACTURER BY PHONE ON FOUR OCCASIONS BUT WAS UNSUCCESSFUL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN. *BF
Corrective Action:
TL* THE CONTACT OWNS A 2019 BUICK ENCORE. THE CONTACT STATED THAT THE FRONTAL PASSENGER'S SEAT AIR BAG SENSOR WAS INOPERABLE. THE AIR BAG SENSOR FAILED TO RECOGNIZE AN OCCUPANT SEATED IN THE PASSENGER'S SEAT. THE VEHICLE WAS TAKEN TO RICK MATTHEWS BUICK GMC (15164 CORTEZ BLVD, BROOKSVILLE, FL 34613) ON THREE SEPARATE OCCASIONS HOWEVER, THE FAILURE PERSISTED. THE CONTACT WAS INFORMED BY THE DEALER THAT THE FAILURE WAS IRREPARABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE VIA THE MAIL HOWEVER, THE CONTACT RECEIVED NO RETURN CORRESPONDENCE FROM THE MANUFACTURER. THE CONTACT ALSO ATTEMPTED TO REACH THE MANUFACTURER BY PHONE ON FOUR OCCASIONS BUT WAS UNSUCCESSFUL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN. *BF
Additional Notes:
TL* THE CONTACT OWNS A 2019 BUICK ENCORE. THE CONTACT STATED THAT THE FRONTAL PASSENGER'S SEAT AIR BAG SENSOR WAS INOPERABLE. THE AIR BAG SENSOR FAILED TO RECOGNIZE AN OCCUPANT SEATED IN THE PASSENGER'S SEAT. THE VEHICLE WAS TAKEN TO RICK MATTHEWS BUICK GMC (15164 CORTEZ BLVD, BROOKSVILLE, FL 34613) ON THREE SEPARATE OCCASIONS HOWEVER, THE FAILURE PERSISTED. THE CONTACT WAS INFORMED BY THE DEALER THAT THE FAILURE WAS IRREPARABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE VIA THE MAIL HOWEVER, THE CONTACT RECEIVED NO RETURN CORRESPONDENCE FROM THE MANUFACTURER. THE CONTACT ALSO ATTEMPTED TO REACH THE MANUFACTURER BY PHONE ON FOUR OCCASIONS BUT WAS UNSUCCESSFUL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN. *BF
Mfg Campaign: 11337158
Recall Date: Jul 2, 2020
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
PULLING INTO A PARKING SPOT AND THE CAR TOOK OVER AND WAS SPEEDING AND HIT THE CONCRETE POLE,AIR BAGS WENT OFF THE CAR WAS TOTALED. *TR
Corrective Action:
PULLING INTO A PARKING SPOT AND THE CAR TOOK OVER AND WAS SPEEDING AND HIT THE CONCRETE POLE,AIR BAGS WENT OFF THE CAR WAS TOTALED. *TR
Additional Notes:
PULLING INTO A PARKING SPOT AND THE CAR TOOK OVER AND WAS SPEEDING AND HIT THE CONCRETE POLE,AIR BAGS WENT OFF THE CAR WAS TOTALED. *TR
Mfg Campaign: 11329518
Recall Date: Jun 18, 2020
General Motors, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
PULLING INTO A PARKING SPOT AND THE CAR TOOK OVER AND WAS SPEEDING AND HIT THE CONCRETE POLE,AIR BAGS WENT OFF THE CAR WAS TOTALED. *TR
Corrective Action:
PULLING INTO A PARKING SPOT AND THE CAR TOOK OVER AND WAS SPEEDING AND HIT THE CONCRETE POLE,AIR BAGS WENT OFF THE CAR WAS TOTALED. *TR
Additional Notes:
PULLING INTO A PARKING SPOT AND THE CAR TOOK OVER AND WAS SPEEDING AND HIT THE CONCRETE POLE,AIR BAGS WENT OFF THE CAR WAS TOTALED. *TR
Mfg Campaign: 11329518
Recall Date: Jun 18, 2020
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
PULLING INTO A PARKING SPOT AND THE CAR TOOK OVER AND WAS SPEEDING AND HIT THE CONCRETE POLE,AIR BAGS WENT OFF THE CAR WAS TOTALED. *TR
Corrective Action:
PULLING INTO A PARKING SPOT AND THE CAR TOOK OVER AND WAS SPEEDING AND HIT THE CONCRETE POLE,AIR BAGS WENT OFF THE CAR WAS TOTALED. *TR
Additional Notes:
PULLING INTO A PARKING SPOT AND THE CAR TOOK OVER AND WAS SPEEDING AND HIT THE CONCRETE POLE,AIR BAGS WENT OFF THE CAR WAS TOTALED. *TR
Mfg Campaign: 11329518
Recall Date: Jun 18, 2020
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
TURBOCHARGER FAILURE AT 14300 MILES, CODE P0299. ENTERING INTERSTATE, ATTEMPTING TO REACH SPEEDS OF 60MPH, POWER WAS SIGNIFICANTLY REDUCED MAKING IT DIFFICULT TO ACHIEVE POSTED INTERSTATE SPEED WHILE MERGING WITH FASTER TRAFFIC. *TR
Corrective Action:
TURBOCHARGER FAILURE AT 14300 MILES, CODE P0299. ENTERING INTERSTATE, ATTEMPTING TO REACH SPEEDS OF 60MPH, POWER WAS SIGNIFICANTLY REDUCED MAKING IT DIFFICULT TO ACHIEVE POSTED INTERSTATE SPEED WHILE MERGING WITH FASTER TRAFFIC. *TR
Additional Notes:
TURBOCHARGER FAILURE AT 14300 MILES, CODE P0299. ENTERING INTERSTATE, ATTEMPTING TO REACH SPEEDS OF 60MPH, POWER WAS SIGNIFICANTLY REDUCED MAKING IT DIFFICULT TO ACHIEVE POSTED INTERSTATE SPEED WHILE MERGING WITH FASTER TRAFFIC. *TR
Mfg Campaign: 11325031
Recall Date: May 18, 2020
General Motors, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
THERE'S CONDENSATION IN BOTH TAIL LIGHTS EVERY SINGLE MORNING. THIS IS A 2019 VEHICLE THAT I'VE OWNED FOR ONLY 4 MONTHS. NO OTHER CAR I'VE SEEN HAS THIS CONDENSATION. I TOOK IT TO THE DEALERSHIP AND THEY SAID THE HEAT OF THE BREAK LIGHTS SHOULD BURN UP THE CONDENSATION.
Corrective Action:
THERE'S CONDENSATION IN BOTH TAIL LIGHTS EVERY SINGLE MORNING. THIS IS A 2019 VEHICLE THAT I'VE OWNED FOR ONLY 4 MONTHS. NO OTHER CAR I'VE SEEN HAS THIS CONDENSATION. I TOOK IT TO THE DEALERSHIP AND THEY SAID THE HEAT OF THE BREAK LIGHTS SHOULD BURN UP THE CONDENSATION.
Additional Notes:
THERE'S CONDENSATION IN BOTH TAIL LIGHTS EVERY SINGLE MORNING. THIS IS A 2019 VEHICLE THAT I'VE OWNED FOR ONLY 4 MONTHS. NO OTHER CAR I'VE SEEN HAS THIS CONDENSATION. I TOOK IT TO THE DEALERSHIP AND THEY SAID THE HEAT OF THE BREAK LIGHTS SHOULD BURN UP THE CONDENSATION.
Mfg Campaign: 11308792
Recall Date: Feb 12, 2020
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY HOOD POPPED OPEN WHILE DRIVING ON HIGHWAY. THE CAR NOTIFIED ME WHILE I WAS DRIVING. I HAVE DASH CAM AND PICTURES. I PULLED OVER AND CLOSED HOOD. THIS IS A BRAND NEW VEHICLE. ASIDE FROM MY MAIN CONCERN ABOVE, MY APPLY CAR PLAY HAS TROUBLE WORKING WITH THE VEHICLE SYSTEM. THIS HAPPENED MANY TIMES IN THE LAST MONTH. THE VEHICLE NOTIFIED ME I WAS LOW ON FUEL SEVERAL TIMES WHEN I HAD ALMOST A FULL TANK. IT HAPPENED WHEN I STARTED THE ENGINE IN THE LAST WEEK.
Corrective Action:
MY HOOD POPPED OPEN WHILE DRIVING ON HIGHWAY. THE CAR NOTIFIED ME WHILE I WAS DRIVING. I HAVE DASH CAM AND PICTURES. I PULLED OVER AND CLOSED HOOD. THIS IS A BRAND NEW VEHICLE. ASIDE FROM MY MAIN CONCERN ABOVE, MY APPLY CAR PLAY HAS TROUBLE WORKING WITH THE VEHICLE SYSTEM. THIS HAPPENED MANY TIMES IN THE LAST MONTH. THE VEHICLE NOTIFIED ME I WAS LOW ON FUEL SEVERAL TIMES WHEN I HAD ALMOST A FULL TANK. IT HAPPENED WHEN I STARTED THE ENGINE IN THE LAST WEEK.
Additional Notes:
MY HOOD POPPED OPEN WHILE DRIVING ON HIGHWAY. THE CAR NOTIFIED ME WHILE I WAS DRIVING. I HAVE DASH CAM AND PICTURES. I PULLED OVER AND CLOSED HOOD. THIS IS A BRAND NEW VEHICLE. ASIDE FROM MY MAIN CONCERN ABOVE, MY APPLY CAR PLAY HAS TROUBLE WORKING WITH THE VEHICLE SYSTEM. THIS HAPPENED MANY TIMES IN THE LAST MONTH. THE VEHICLE NOTIFIED ME I WAS LOW ON FUEL SEVERAL TIMES WHEN I HAD ALMOST A FULL TANK. IT HAPPENED WHEN I STARTED THE ENGINE IN THE LAST WEEK.
Mfg Campaign: 11307606
Recall Date: Feb 6, 2020
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
BRAKES LOCKED UP WHILE DRIVING NO HWY. AT SPEEDS OVER 50 MPH. DEALERSHIP CHECKED CODES FOUND NOTHING WRONG. THIS HAPPENED FOUR TIMES IN 8000 MILES.
Corrective Action:
BRAKES LOCKED UP WHILE DRIVING NO HWY. AT SPEEDS OVER 50 MPH. DEALERSHIP CHECKED CODES FOUND NOTHING WRONG. THIS HAPPENED FOUR TIMES IN 8000 MILES.
Additional Notes:
BRAKES LOCKED UP WHILE DRIVING NO HWY. AT SPEEDS OVER 50 MPH. DEALERSHIP CHECKED CODES FOUND NOTHING WRONG. THIS HAPPENED FOUR TIMES IN 8000 MILES.
Mfg Campaign: 11291735
Recall Date: Dec 28, 2019
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