Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2015-2018 GMC Canyon, 2016-2017 Buick Envision, 2016-2018 Chevrolet Colorado and Malibu, 2017-2018 GMC Acadia, 2018 Buick LaCrosse, Cadillac ATS, Chevrolet Equinox, and GMC Terrain vehicles. The high pressure fuel pump may detach from its mounting flange, possibly resulting in the pump damaging the high pressure fuel line.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18188 18268
Recall Date: May 31, 2018
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2016-2017 Buick Envision vehicles. The affected vehicles received a replacement headliner as part of a repair. These service parts might not have had impact energy-absorbing foam blocks attached. As such, these vehicles fail to comply with the requirements of Federal Motor Safety Standard (FMVSS) number 201, "Occupant protection in interior impact."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17275
Recall Date: Jun 29, 2017
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2016-2017 Buick Envision vehicles. An accessory NSV Universal Tablet Holder may have been installed incorrectly onto the front seat head restraints, preventing the head restraint posts from fully engaging in the seat back. If so, the head restraints would fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 202a, "Head Restraints."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17239/17258
Recall Date: Jun 27, 2017
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2016-2017 Buick Envision vehicles manufactured February 4, 2016, to April 25, 2016. The Tire and Loading Information label may display the incorrect maximum weight information. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 56340
Recall Date: Jul 7, 2016
Consumer Complaints
105 ComplaintsGeneral Motors, Llc
Defect Description:
STEERING
Potential Consequences:
ON AT LEAST 5 DIFFERENT OCCASIONS THE DASH BOARD LIGHTS AND INFOTAINMENT SYSTEM HAVE WENT COMPLETELY BLACK THIS IS AT VARYING SPEEDS FROM 25 MILES TO 60 MILES AND EVEN SITTING AT A STOP LIGHT THIS HAS HAPPENED. WHEN IT DOES HAPPEN ITS ONLY FOR COUPLE SECONDS. THIS HAS ALSO HAPPEN TWICE WHILE MY TEENAGE SON WAS DRIVING AND SCARED HIM QUITE A BIT. MOST RECENTLY WHILE AT A STOP LIGHT I LET MY FOOT OF THE BRAKE AND PUSH GAS I GET A MESSAGE SAYING PARK BRAKE RELEASED THE DOORS UNLOCK THEN LOCK. I TRY TO MOVE THE STEERING WHEEL BUT ITS HARD LIKE IT'S LOCKED I THEN GET MESSAGE SAYING POWER STEERING HAS BEEN REDUCED DRIVE CAREFULLY. THEN A FOLLOWING MESSAGE SAYING ALL WHEEL DRIVE HAS BEEN TURNED OFF. THIS HAS HAPPENED ABOUT 7 OR 8 TIMES RANDOMLY AFTER COMING TO A STOP FOR A RED LIGHT IN WHICH LIGHT TURNS GREEN I TRY TO PROCEED THAN ALL THIS MESSAGES AND WHEEL TIGHTENS AND CAR FEELS LIKE IT STALLS FOR A SECOND.
Corrective Action:
ON AT LEAST 5 DIFFERENT OCCASIONS THE DASH BOARD LIGHTS AND INFOTAINMENT SYSTEM HAVE WENT COMPLETELY BLACK THIS IS AT VARYING SPEEDS FROM 25 MILES TO 60 MILES AND EVEN SITTING AT A STOP LIGHT THIS HAS HAPPENED. WHEN IT DOES HAPPEN ITS ONLY FOR COUPLE SECONDS. THIS HAS ALSO HAPPEN TWICE WHILE MY TEENAGE SON WAS DRIVING AND SCARED HIM QUITE A BIT. MOST RECENTLY WHILE AT A STOP LIGHT I LET MY FOOT OF THE BRAKE AND PUSH GAS I GET A MESSAGE SAYING PARK BRAKE RELEASED THE DOORS UNLOCK THEN LOCK. I TRY TO MOVE THE STEERING WHEEL BUT ITS HARD LIKE IT'S LOCKED I THEN GET MESSAGE SAYING POWER STEERING HAS BEEN REDUCED DRIVE CAREFULLY. THEN A FOLLOWING MESSAGE SAYING ALL WHEEL DRIVE HAS BEEN TURNED OFF. THIS HAS HAPPENED ABOUT 7 OR 8 TIMES RANDOMLY AFTER COMING TO A STOP FOR A RED LIGHT IN WHICH LIGHT TURNS GREEN I TRY TO PROCEED THAN ALL THIS MESSAGES AND WHEEL TIGHTENS AND CAR FEELS LIKE IT STALLS FOR A SECOND.
Additional Notes:
ON AT LEAST 5 DIFFERENT OCCASIONS THE DASH BOARD LIGHTS AND INFOTAINMENT SYSTEM HAVE WENT COMPLETELY BLACK THIS IS AT VARYING SPEEDS FROM 25 MILES TO 60 MILES AND EVEN SITTING AT A STOP LIGHT THIS HAS HAPPENED. WHEN IT DOES HAPPEN ITS ONLY FOR COUPLE SECONDS. THIS HAS ALSO HAPPEN TWICE WHILE MY TEENAGE SON WAS DRIVING AND SCARED HIM QUITE A BIT. MOST RECENTLY WHILE AT A STOP LIGHT I LET MY FOOT OF THE BRAKE AND PUSH GAS I GET A MESSAGE SAYING PARK BRAKE RELEASED THE DOORS UNLOCK THEN LOCK. I TRY TO MOVE THE STEERING WHEEL BUT ITS HARD LIKE IT'S LOCKED I THEN GET MESSAGE SAYING POWER STEERING HAS BEEN REDUCED DRIVE CAREFULLY. THEN A FOLLOWING MESSAGE SAYING ALL WHEEL DRIVE HAS BEEN TURNED OFF. THIS HAS HAPPENED ABOUT 7 OR 8 TIMES RANDOMLY AFTER COMING TO A STOP FOR A RED LIGHT IN WHICH LIGHT TURNS GREEN I TRY TO PROCEED THAN ALL THIS MESSAGES AND WHEEL TIGHTENS AND CAR FEELS LIKE IT STALLS FOR A SECOND.
Mfg Campaign: 11366520
Recall Date: Oct 26, 2020
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
WHEN DRIVING THE VEHICLE AND INCREASING SPEED, THE TRANSMISSION DOES NOT WANT TO SHIFT. THE RPM'S WILL LITERALLY REDLINE, IF I DO NOT LIFT MY FOOT OFF OF THE GAS QUICKLY, AND REPLACE IT BACK ON THE GAS - THIS REMINDS ME OF A MANUAL SHIFT, BUT THIS IS NOT A MANUAL TRANSMISSION. THE HESITATION IN SHIFTING GEARS HAS GOTTEN SO EXTREME THAT I WILL START TO SMELL A BURNING SMELL IF I DO NOT MANUALLY SHIFT THE TRANSMISSION VIA THE GAS PEDAL. THE CAR ONLY HAS 33,000 MILES, SO I'M SURE THAT THIS IS NOT JUST THE RESULT OF AN OLDER TRANSMISSION. THIS HAPPENS NEARLY EVERYTIME I ACCELERATE MY VEHICLE.
Corrective Action:
WHEN DRIVING THE VEHICLE AND INCREASING SPEED, THE TRANSMISSION DOES NOT WANT TO SHIFT. THE RPM'S WILL LITERALLY REDLINE, IF I DO NOT LIFT MY FOOT OFF OF THE GAS QUICKLY, AND REPLACE IT BACK ON THE GAS - THIS REMINDS ME OF A MANUAL SHIFT, BUT THIS IS NOT A MANUAL TRANSMISSION. THE HESITATION IN SHIFTING GEARS HAS GOTTEN SO EXTREME THAT I WILL START TO SMELL A BURNING SMELL IF I DO NOT MANUALLY SHIFT THE TRANSMISSION VIA THE GAS PEDAL. THE CAR ONLY HAS 33,000 MILES, SO I'M SURE THAT THIS IS NOT JUST THE RESULT OF AN OLDER TRANSMISSION. THIS HAPPENS NEARLY EVERYTIME I ACCELERATE MY VEHICLE.
Additional Notes:
WHEN DRIVING THE VEHICLE AND INCREASING SPEED, THE TRANSMISSION DOES NOT WANT TO SHIFT. THE RPM'S WILL LITERALLY REDLINE, IF I DO NOT LIFT MY FOOT OFF OF THE GAS QUICKLY, AND REPLACE IT BACK ON THE GAS - THIS REMINDS ME OF A MANUAL SHIFT, BUT THIS IS NOT A MANUAL TRANSMISSION. THE HESITATION IN SHIFTING GEARS HAS GOTTEN SO EXTREME THAT I WILL START TO SMELL A BURNING SMELL IF I DO NOT MANUALLY SHIFT THE TRANSMISSION VIA THE GAS PEDAL. THE CAR ONLY HAS 33,000 MILES, SO I'M SURE THAT THIS IS NOT JUST THE RESULT OF AN OLDER TRANSMISSION. THIS HAPPENS NEARLY EVERYTIME I ACCELERATE MY VEHICLE.
Mfg Campaign: 11342281
Recall Date: Jul 30, 2020
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
CHECK ENGINE LIGHT CAME ON AT 60,000 MILES. CAR IS A 2017, 3 YEARS OLD. DIAGNOSTIC CODE SHOWS THE ALTERNATOR IS NO GOOD. CAR JUST SURPASSED WARRANTY. GM COULD NOT PROVIDE A REASON FOR THE ALTERNATOR GOING BAD ON SUCH A NEW VEHICLE.
Corrective Action:
CHECK ENGINE LIGHT CAME ON AT 60,000 MILES. CAR IS A 2017, 3 YEARS OLD. DIAGNOSTIC CODE SHOWS THE ALTERNATOR IS NO GOOD. CAR JUST SURPASSED WARRANTY. GM COULD NOT PROVIDE A REASON FOR THE ALTERNATOR GOING BAD ON SUCH A NEW VEHICLE.
Additional Notes:
CHECK ENGINE LIGHT CAME ON AT 60,000 MILES. CAR IS A 2017, 3 YEARS OLD. DIAGNOSTIC CODE SHOWS THE ALTERNATOR IS NO GOOD. CAR JUST SURPASSED WARRANTY. GM COULD NOT PROVIDE A REASON FOR THE ALTERNATOR GOING BAD ON SUCH A NEW VEHICLE.
Mfg Campaign: 11316630
Recall Date: Mar 6, 2020
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHILE DRIVING DOWN INTERSTATES AND HIGHWAYS, THE VEHICLE'S DASHBOARD COMPLETELY SHUTS DOWN. THE RADIO, METERS, DASH DISPLAY, ETC. ALL GO DARK AND TURN OFF FOR A SPAN OF 5-20 SECONDS. THIS HAS HAPPENED MULTIPLE TIMES OVER THE COUPLE YEARS OF OWNERSHIP. THE VEHICLE IS ALWAYS GOING AT LEAST 60 MPH AND, WHILE IT DOESN'T TURN THE ENGINE OFF, IT DOES TURN THE AIR OFF AND, OVERALL, CAUSES A HUGE DISTRACTION FOR THE DRIVER.
Corrective Action:
WHILE DRIVING DOWN INTERSTATES AND HIGHWAYS, THE VEHICLE'S DASHBOARD COMPLETELY SHUTS DOWN. THE RADIO, METERS, DASH DISPLAY, ETC. ALL GO DARK AND TURN OFF FOR A SPAN OF 5-20 SECONDS. THIS HAS HAPPENED MULTIPLE TIMES OVER THE COUPLE YEARS OF OWNERSHIP. THE VEHICLE IS ALWAYS GOING AT LEAST 60 MPH AND, WHILE IT DOESN'T TURN THE ENGINE OFF, IT DOES TURN THE AIR OFF AND, OVERALL, CAUSES A HUGE DISTRACTION FOR THE DRIVER.
Additional Notes:
WHILE DRIVING DOWN INTERSTATES AND HIGHWAYS, THE VEHICLE'S DASHBOARD COMPLETELY SHUTS DOWN. THE RADIO, METERS, DASH DISPLAY, ETC. ALL GO DARK AND TURN OFF FOR A SPAN OF 5-20 SECONDS. THIS HAS HAPPENED MULTIPLE TIMES OVER THE COUPLE YEARS OF OWNERSHIP. THE VEHICLE IS ALWAYS GOING AT LEAST 60 MPH AND, WHILE IT DOESN'T TURN THE ENGINE OFF, IT DOES TURN THE AIR OFF AND, OVERALL, CAUSES A HUGE DISTRACTION FOR THE DRIVER.
Mfg Campaign: 11311729
Recall Date: Feb 26, 2020
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE INFOTAINMENT CENTER GOES BLANK AND AT TIMES CANT SHUT THE RADIO OFF. RESTARTED CAR, OPENING DOORS AND PRESSING BUTTONS DOESN'T SHUT RADIO OFF. CAR IS AT DEALER FOR 7TH TIME. SHOWN DEALER VIDEOS AND THEY HAVE BEEN UNABLE TO FIGURE OUT SOURCE.
Corrective Action:
THE INFOTAINMENT CENTER GOES BLANK AND AT TIMES CANT SHUT THE RADIO OFF. RESTARTED CAR, OPENING DOORS AND PRESSING BUTTONS DOESN'T SHUT RADIO OFF. CAR IS AT DEALER FOR 7TH TIME. SHOWN DEALER VIDEOS AND THEY HAVE BEEN UNABLE TO FIGURE OUT SOURCE.
Additional Notes:
THE INFOTAINMENT CENTER GOES BLANK AND AT TIMES CANT SHUT THE RADIO OFF. RESTARTED CAR, OPENING DOORS AND PRESSING BUTTONS DOESN'T SHUT RADIO OFF. CAR IS AT DEALER FOR 7TH TIME. SHOWN DEALER VIDEOS AND THEY HAVE BEEN UNABLE TO FIGURE OUT SOURCE.
Mfg Campaign: 11265986
Recall Date: Oct 3, 2019
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
CRUISE CONTROL SELF ENGAGED WHILE GOING 65 MPH. HANDS WERE NOT ANYWHERE NEAR CRUISE CONTROL BUTTON. IT WAS IN THE MIDDLE OF A THUNDERSTORM LUCKILY DIDN'T CAUSE ACCIDENT
Corrective Action:
CRUISE CONTROL SELF ENGAGED WHILE GOING 65 MPH. HANDS WERE NOT ANYWHERE NEAR CRUISE CONTROL BUTTON. IT WAS IN THE MIDDLE OF A THUNDERSTORM LUCKILY DIDN'T CAUSE ACCIDENT
Additional Notes:
CRUISE CONTROL SELF ENGAGED WHILE GOING 65 MPH. HANDS WERE NOT ANYWHERE NEAR CRUISE CONTROL BUTTON. IT WAS IN THE MIDDLE OF A THUNDERSTORM LUCKILY DIDN'T CAUSE ACCIDENT
Mfg Campaign: 11265987
Recall Date: Oct 3, 2019
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ENTIRE DASH CLUSTER HAS GONE OUT. SCREEN COMPLETELY BLACK. INCLUDING AFTER UPDATE IN JUNE 2019. CAR WAS IN MOTION, HAPPENS AT VARIOUS SPEEDS. ALMOST CAUSE AN ACCIDENT. DEALER UNABLE TO SOURCE ISSUE AFTER 3 VISITS TO DATE IN 2019. GM TECHNICIANS UNABLE TO SOLVE ISSUE. GM AND DEALER DOES NOT BELIEVE THIS TO BE SAFETY IS AND KEEPS ALLOWING CAR TO BE RETURNED TO SERVICE.
Corrective Action:
ENTIRE DASH CLUSTER HAS GONE OUT. SCREEN COMPLETELY BLACK. INCLUDING AFTER UPDATE IN JUNE 2019. CAR WAS IN MOTION, HAPPENS AT VARIOUS SPEEDS. ALMOST CAUSE AN ACCIDENT. DEALER UNABLE TO SOURCE ISSUE AFTER 3 VISITS TO DATE IN 2019. GM TECHNICIANS UNABLE TO SOLVE ISSUE. GM AND DEALER DOES NOT BELIEVE THIS TO BE SAFETY IS AND KEEPS ALLOWING CAR TO BE RETURNED TO SERVICE.
Additional Notes:
ENTIRE DASH CLUSTER HAS GONE OUT. SCREEN COMPLETELY BLACK. INCLUDING AFTER UPDATE IN JUNE 2019. CAR WAS IN MOTION, HAPPENS AT VARIOUS SPEEDS. ALMOST CAUSE AN ACCIDENT. DEALER UNABLE TO SOURCE ISSUE AFTER 3 VISITS TO DATE IN 2019. GM TECHNICIANS UNABLE TO SOLVE ISSUE. GM AND DEALER DOES NOT BELIEVE THIS TO BE SAFETY IS AND KEEPS ALLOWING CAR TO BE RETURNED TO SERVICE.
Mfg Campaign: 11265989
Recall Date: Oct 3, 2019
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I WAS DRIVING ON THE FREEWAY AT FULL SPEED WHEN THE CAR ABRUPTLY SHUT OFF. I HAD NO POWER AND ALL DASH LIGHTS WENT BLACK. IT WAS VERY FRIGHTENING. I DON'T KNOW HOW BUT I MANAGED TO GET IT TO THE SIDE OF THE ROAD. IT HAS BEEN IN THE SHOP FOR OVER A WEEK AND THEY STILL HAVE NOT FOUND THE CAUSE. I HOPE THIS DOES NOT HAPPEN TO ANYONE ELSE.
Corrective Action:
I WAS DRIVING ON THE FREEWAY AT FULL SPEED WHEN THE CAR ABRUPTLY SHUT OFF. I HAD NO POWER AND ALL DASH LIGHTS WENT BLACK. IT WAS VERY FRIGHTENING. I DON'T KNOW HOW BUT I MANAGED TO GET IT TO THE SIDE OF THE ROAD. IT HAS BEEN IN THE SHOP FOR OVER A WEEK AND THEY STILL HAVE NOT FOUND THE CAUSE. I HOPE THIS DOES NOT HAPPEN TO ANYONE ELSE.
Additional Notes:
I WAS DRIVING ON THE FREEWAY AT FULL SPEED WHEN THE CAR ABRUPTLY SHUT OFF. I HAD NO POWER AND ALL DASH LIGHTS WENT BLACK. IT WAS VERY FRIGHTENING. I DON'T KNOW HOW BUT I MANAGED TO GET IT TO THE SIDE OF THE ROAD. IT HAS BEEN IN THE SHOP FOR OVER A WEEK AND THEY STILL HAVE NOT FOUND THE CAUSE. I HOPE THIS DOES NOT HAPPEN TO ANYONE ELSE.
Mfg Campaign: 11255105
Recall Date: Sep 12, 2019
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE DASH BOARD GOES OUT. ANYWHERE FROM A FEW SECONDS TO 1 MINUTE BEFORE IT RETURNS.
Corrective Action:
THE DASH BOARD GOES OUT. ANYWHERE FROM A FEW SECONDS TO 1 MINUTE BEFORE IT RETURNS.
Additional Notes:
THE DASH BOARD GOES OUT. ANYWHERE FROM A FEW SECONDS TO 1 MINUTE BEFORE IT RETURNS.
Mfg Campaign: 11240681
Recall Date: Jul 30, 2019
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
TL* THE CONTACT OWNS A 2017 BUICK ENVISION. THE CONTACT STATED THAT THE EPS FLASHED, INDICATING 'POWER STEERING DISMISSED'. TRANSWEST CHEVROLET BUICK (1200 W MAIN ST, STERLING, CO 80751, (970) 522-2700) INDICATED THAT THERE WAS AN INTERNAL EPS FAILURE. THE VEHICLE WAS TOWED TO THE DEALER DUE TO THE STEERING WHEEL SEIZING. IN ADDITION, DUTTON MOTOR COMPANY (8201 AUTO DR, RIVERSIDE, CA 92504, (951) 687-2020) ALSO DIAGNOSED THAT THE EPS FAILED. THE VEHICLE WAS UNSAFE TO BE DRIVEN AND REMAINED PARKED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 18,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 BUICK ENVISION. THE CONTACT STATED THAT THE EPS FLASHED, INDICATING 'POWER STEERING DISMISSED'. TRANSWEST CHEVROLET BUICK (1200 W MAIN ST, STERLING, CO 80751, (970) 522-2700) INDICATED THAT THERE WAS AN INTERNAL EPS FAILURE. THE VEHICLE WAS TOWED TO THE DEALER DUE TO THE STEERING WHEEL SEIZING. IN ADDITION, DUTTON MOTOR COMPANY (8201 AUTO DR, RIVERSIDE, CA 92504, (951) 687-2020) ALSO DIAGNOSED THAT THE EPS FAILED. THE VEHICLE WAS UNSAFE TO BE DRIVEN AND REMAINED PARKED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 18,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 BUICK ENVISION. THE CONTACT STATED THAT THE EPS FLASHED, INDICATING 'POWER STEERING DISMISSED'. TRANSWEST CHEVROLET BUICK (1200 W MAIN ST, STERLING, CO 80751, (970) 522-2700) INDICATED THAT THERE WAS AN INTERNAL EPS FAILURE. THE VEHICLE WAS TOWED TO THE DEALER DUE TO THE STEERING WHEEL SEIZING. IN ADDITION, DUTTON MOTOR COMPANY (8201 AUTO DR, RIVERSIDE, CA 92504, (951) 687-2020) ALSO DIAGNOSED THAT THE EPS FAILED. THE VEHICLE WAS UNSAFE TO BE DRIVEN AND REMAINED PARKED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 18,000.
Mfg Campaign: 11229198
Recall Date: Jul 3, 2019
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
"AUTO STOP" FUNCTION WOULD NOT RESTART IN TRAFFIC - STOPPED AT SIGNAL LIGHT; HAD TO PUSH VEHICLE INTO A PARKING LOT. WOULDN'T RESTART FOR OVER 20 MINUTES. TWO ADDITIONAL ELECTRICAL ISSUES (WE BELIEVE ARE RELEATED) PREVIOUSLY THAT HAVE NOT BEEN FIXED.
Corrective Action:
"AUTO STOP" FUNCTION WOULD NOT RESTART IN TRAFFIC - STOPPED AT SIGNAL LIGHT; HAD TO PUSH VEHICLE INTO A PARKING LOT. WOULDN'T RESTART FOR OVER 20 MINUTES. TWO ADDITIONAL ELECTRICAL ISSUES (WE BELIEVE ARE RELEATED) PREVIOUSLY THAT HAVE NOT BEEN FIXED.
Additional Notes:
"AUTO STOP" FUNCTION WOULD NOT RESTART IN TRAFFIC - STOPPED AT SIGNAL LIGHT; HAD TO PUSH VEHICLE INTO A PARKING LOT. WOULDN'T RESTART FOR OVER 20 MINUTES. TWO ADDITIONAL ELECTRICAL ISSUES (WE BELIEVE ARE RELEATED) PREVIOUSLY THAT HAVE NOT BEEN FIXED.
Mfg Campaign: 11228834
Recall Date: Jul 1, 2019
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
"AUTO STOP" FUNCTION WOULD NOT RESTART IN TRAFFIC - STOPPED AT SIGNAL LIGHT; HAD TO PUSH VEHICLE INTO A PARKING LOT. WOULDN'T RESTART FOR OVER 20 MINUTES. TWO ADDITIONAL ELECTRICAL ISSUES (WE BELIEVE ARE RELEATED) PREVIOUSLY THAT HAVE NOT BEEN FIXED.
Corrective Action:
"AUTO STOP" FUNCTION WOULD NOT RESTART IN TRAFFIC - STOPPED AT SIGNAL LIGHT; HAD TO PUSH VEHICLE INTO A PARKING LOT. WOULDN'T RESTART FOR OVER 20 MINUTES. TWO ADDITIONAL ELECTRICAL ISSUES (WE BELIEVE ARE RELEATED) PREVIOUSLY THAT HAVE NOT BEEN FIXED.
Additional Notes:
"AUTO STOP" FUNCTION WOULD NOT RESTART IN TRAFFIC - STOPPED AT SIGNAL LIGHT; HAD TO PUSH VEHICLE INTO A PARKING LOT. WOULDN'T RESTART FOR OVER 20 MINUTES. TWO ADDITIONAL ELECTRICAL ISSUES (WE BELIEVE ARE RELEATED) PREVIOUSLY THAT HAVE NOT BEEN FIXED.
Mfg Campaign: 11228834
Recall Date: Jul 1, 2019
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
REAR TAILGATE REQUIRES MANUAL OPERATION TO OPEN, CLOSE, AND LOCK. THE VEHICLE IS EQUIPPED WITH AUTOMATIC LIFT GATE CONTROLS ON THE DRIVER DOOR AND ALSO BY SWIPING FOOT UNDER REAR BUMPER. I HAVE DOCUMENTED FOUR TIMES IN THE PAST MONTH THAT THE TAILGATE WILL NOT OPERATE PROPERLY. EACH TIME HOWEVER THAT I BRING THE VEHICLE TO THE DEALERSHIP, THE TAILGATE WORKS PROPERLY. THE MECHANIC SAID IT IS PROBABLY THE ACTUATOR, BUT UNTIL I CAN BRING IT TO THEM WHEN IT'S NOT WORKING THERE IS NOTHING THEY CAN DO. THERE WAS ONE INSTANCE WERE THE TAILGATE WOULDN'T LOCK EVEN WHEN MANUALLY OPERATED. I HAD TO DRIVE THE VEHICLE WITH THE TAILGATE UNLOCKED AND OPENING WHEN I SLOWED DOWN. THE DEALER SALES PERSONNEL DID A TEMPORARY ADJUSTMENT BY TURNING THE VEHICLE ON AND OFF AND ADJUSTING THE SELECTION KNOB ON THE DRIVER DOOR. YOUR HELP HERE IS APPRECIATED. THE DEALERSHIP IS BEING VERY HELPFUL, BUT CAN ONLY FIX SOMETHING WHEN THEY VERIFY THAT THE ITEM NEEDS REPAIR.
Corrective Action:
REAR TAILGATE REQUIRES MANUAL OPERATION TO OPEN, CLOSE, AND LOCK. THE VEHICLE IS EQUIPPED WITH AUTOMATIC LIFT GATE CONTROLS ON THE DRIVER DOOR AND ALSO BY SWIPING FOOT UNDER REAR BUMPER. I HAVE DOCUMENTED FOUR TIMES IN THE PAST MONTH THAT THE TAILGATE WILL NOT OPERATE PROPERLY. EACH TIME HOWEVER THAT I BRING THE VEHICLE TO THE DEALERSHIP, THE TAILGATE WORKS PROPERLY. THE MECHANIC SAID IT IS PROBABLY THE ACTUATOR, BUT UNTIL I CAN BRING IT TO THEM WHEN IT'S NOT WORKING THERE IS NOTHING THEY CAN DO. THERE WAS ONE INSTANCE WERE THE TAILGATE WOULDN'T LOCK EVEN WHEN MANUALLY OPERATED. I HAD TO DRIVE THE VEHICLE WITH THE TAILGATE UNLOCKED AND OPENING WHEN I SLOWED DOWN. THE DEALER SALES PERSONNEL DID A TEMPORARY ADJUSTMENT BY TURNING THE VEHICLE ON AND OFF AND ADJUSTING THE SELECTION KNOB ON THE DRIVER DOOR. YOUR HELP HERE IS APPRECIATED. THE DEALERSHIP IS BEING VERY HELPFUL, BUT CAN ONLY FIX SOMETHING WHEN THEY VERIFY THAT THE ITEM NEEDS REPAIR.
Additional Notes:
REAR TAILGATE REQUIRES MANUAL OPERATION TO OPEN, CLOSE, AND LOCK. THE VEHICLE IS EQUIPPED WITH AUTOMATIC LIFT GATE CONTROLS ON THE DRIVER DOOR AND ALSO BY SWIPING FOOT UNDER REAR BUMPER. I HAVE DOCUMENTED FOUR TIMES IN THE PAST MONTH THAT THE TAILGATE WILL NOT OPERATE PROPERLY. EACH TIME HOWEVER THAT I BRING THE VEHICLE TO THE DEALERSHIP, THE TAILGATE WORKS PROPERLY. THE MECHANIC SAID IT IS PROBABLY THE ACTUATOR, BUT UNTIL I CAN BRING IT TO THEM WHEN IT'S NOT WORKING THERE IS NOTHING THEY CAN DO. THERE WAS ONE INSTANCE WERE THE TAILGATE WOULDN'T LOCK EVEN WHEN MANUALLY OPERATED. I HAD TO DRIVE THE VEHICLE WITH THE TAILGATE UNLOCKED AND OPENING WHEN I SLOWED DOWN. THE DEALER SALES PERSONNEL DID A TEMPORARY ADJUSTMENT BY TURNING THE VEHICLE ON AND OFF AND ADJUSTING THE SELECTION KNOB ON THE DRIVER DOOR. YOUR HELP HERE IS APPRECIATED. THE DEALERSHIP IS BEING VERY HELPFUL, BUT CAN ONLY FIX SOMETHING WHEN THEY VERIFY THAT THE ITEM NEEDS REPAIR.
Mfg Campaign: 11208792
Recall Date: May 20, 2019
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
INSTRUMENT CLUSTER LIGHTS GO OUT WHILE DRIVING ( #PIC6333C ). AS ME ARE DRIVING THE INSTRUMENT PLANAL GO BLANK FOR A FEW SECONDS TO A MINUTE, IT IS A DRIVING HASARD AND CAN COUSE AND ACSIDENT. I BUILT AN ALARM SYSTE FOR YOU ( 1980'S ) THAT HAD A LIKE PROBLEM, IT TURN OUT TO BE THE CLOCK REWIND MOTOR SPIKING THE COMPUTER & RE-BOOTING THE COMPUTER IT NEED A FIX NOW
Corrective Action:
INSTRUMENT CLUSTER LIGHTS GO OUT WHILE DRIVING ( #PIC6333C ). AS ME ARE DRIVING THE INSTRUMENT PLANAL GO BLANK FOR A FEW SECONDS TO A MINUTE, IT IS A DRIVING HASARD AND CAN COUSE AND ACSIDENT. I BUILT AN ALARM SYSTE FOR YOU ( 1980'S ) THAT HAD A LIKE PROBLEM, IT TURN OUT TO BE THE CLOCK REWIND MOTOR SPIKING THE COMPUTER & RE-BOOTING THE COMPUTER IT NEED A FIX NOW
Additional Notes:
INSTRUMENT CLUSTER LIGHTS GO OUT WHILE DRIVING ( #PIC6333C ). AS ME ARE DRIVING THE INSTRUMENT PLANAL GO BLANK FOR A FEW SECONDS TO A MINUTE, IT IS A DRIVING HASARD AND CAN COUSE AND ACSIDENT. I BUILT AN ALARM SYSTE FOR YOU ( 1980'S ) THAT HAD A LIKE PROBLEM, IT TURN OUT TO BE THE CLOCK REWIND MOTOR SPIKING THE COMPUTER & RE-BOOTING THE COMPUTER IT NEED A FIX NOW
Mfg Campaign: 11166722
Recall Date: Jan 13, 2019
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
COMPUTER SCREEN DISPLAY FREQUENTLY GOES VERY DIM AND SOMETIMES COMPLETELY OUT SEVERAL TIMES THERE HAS BEEN NO DISPLAY SHOWING WHEN WE WERE BACKING UP PLUS THE WARNING BEEPER DIDN'T COME ON. WE HAVE HAD 2 MINOR ACCIDENTS WHEN WE WERE BACKING UP BECAUSE OF THE FAILURE OF THE COMPUTER SCREEN AND WARNING BEEPER. I HAVE COMPLAINED TO OUR DEALERSHIP HOLM AUTOMOTIVE IN ABILENE , KS FOR AT LEAST 2 YEARS AND THEY DO NOT SEEM TO THINK IT IS A PROBLEM. I HAVE MANY PHOTOS AND VIDEOS PLUS A HANDWRITTEN LOG OF THIS ISSUE. I HAVE ALSO BEEN IN CONTACT WITH BUICK.
Corrective Action:
COMPUTER SCREEN DISPLAY FREQUENTLY GOES VERY DIM AND SOMETIMES COMPLETELY OUT SEVERAL TIMES THERE HAS BEEN NO DISPLAY SHOWING WHEN WE WERE BACKING UP PLUS THE WARNING BEEPER DIDN'T COME ON. WE HAVE HAD 2 MINOR ACCIDENTS WHEN WE WERE BACKING UP BECAUSE OF THE FAILURE OF THE COMPUTER SCREEN AND WARNING BEEPER. I HAVE COMPLAINED TO OUR DEALERSHIP HOLM AUTOMOTIVE IN ABILENE , KS FOR AT LEAST 2 YEARS AND THEY DO NOT SEEM TO THINK IT IS A PROBLEM. I HAVE MANY PHOTOS AND VIDEOS PLUS A HANDWRITTEN LOG OF THIS ISSUE. I HAVE ALSO BEEN IN CONTACT WITH BUICK.
Additional Notes:
COMPUTER SCREEN DISPLAY FREQUENTLY GOES VERY DIM AND SOMETIMES COMPLETELY OUT SEVERAL TIMES THERE HAS BEEN NO DISPLAY SHOWING WHEN WE WERE BACKING UP PLUS THE WARNING BEEPER DIDN'T COME ON. WE HAVE HAD 2 MINOR ACCIDENTS WHEN WE WERE BACKING UP BECAUSE OF THE FAILURE OF THE COMPUTER SCREEN AND WARNING BEEPER. I HAVE COMPLAINED TO OUR DEALERSHIP HOLM AUTOMOTIVE IN ABILENE , KS FOR AT LEAST 2 YEARS AND THEY DO NOT SEEM TO THINK IT IS A PROBLEM. I HAVE MANY PHOTOS AND VIDEOS PLUS A HANDWRITTEN LOG OF THIS ISSUE. I HAVE ALSO BEEN IN CONTACT WITH BUICK.
Mfg Campaign: 11165120
Recall Date: Jan 8, 2019
General Motors, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
WHEN VEHICLE DOES AUTOMATIC SOFTWARE UPDATES FROM GM, IT "BLOWS UP" THE PERSONALIZATION MENU. I AM IN PHYSICAL THERAPY NOW FROM CAR SEAT THAT AUTOMATICALLY WENT TO POSITION 1 WHEN I OPENED CAR DOOR. EASY EXIT HAD BEEN TURNED ON BY UPDATE. I HAD IT TURNED OFF BECAUSE IT NEVER WORKED RIGHT WITH MEMORY SEATS. NOW AFTER ANOTHER UPDATE AND MENU WAS SKEWED AGAIN. EASY EXIT TURNED BACK ON AS WELL AS SEAT HEATERS ON START UP. BOTH HAD BEEN TURNED OFF IN MENU.
Corrective Action:
WHEN VEHICLE DOES AUTOMATIC SOFTWARE UPDATES FROM GM, IT "BLOWS UP" THE PERSONALIZATION MENU. I AM IN PHYSICAL THERAPY NOW FROM CAR SEAT THAT AUTOMATICALLY WENT TO POSITION 1 WHEN I OPENED CAR DOOR. EASY EXIT HAD BEEN TURNED ON BY UPDATE. I HAD IT TURNED OFF BECAUSE IT NEVER WORKED RIGHT WITH MEMORY SEATS. NOW AFTER ANOTHER UPDATE AND MENU WAS SKEWED AGAIN. EASY EXIT TURNED BACK ON AS WELL AS SEAT HEATERS ON START UP. BOTH HAD BEEN TURNED OFF IN MENU.
Additional Notes:
WHEN VEHICLE DOES AUTOMATIC SOFTWARE UPDATES FROM GM, IT "BLOWS UP" THE PERSONALIZATION MENU. I AM IN PHYSICAL THERAPY NOW FROM CAR SEAT THAT AUTOMATICALLY WENT TO POSITION 1 WHEN I OPENED CAR DOOR. EASY EXIT HAD BEEN TURNED ON BY UPDATE. I HAD IT TURNED OFF BECAUSE IT NEVER WORKED RIGHT WITH MEMORY SEATS. NOW AFTER ANOTHER UPDATE AND MENU WAS SKEWED AGAIN. EASY EXIT TURNED BACK ON AS WELL AS SEAT HEATERS ON START UP. BOTH HAD BEEN TURNED OFF IN MENU.
Mfg Campaign: 11156826
Recall Date: Dec 7, 2018
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHEN VEHICLE DOES AUTOMATIC SOFTWARE UPDATES FROM GM, IT "BLOWS UP" THE PERSONALIZATION MENU. I AM IN PHYSICAL THERAPY NOW FROM CAR SEAT THAT AUTOMATICALLY WENT TO POSITION 1 WHEN I OPENED CAR DOOR. EASY EXIT HAD BEEN TURNED ON BY UPDATE. I HAD IT TURNED OFF BECAUSE IT NEVER WORKED RIGHT WITH MEMORY SEATS. NOW AFTER ANOTHER UPDATE AND MENU WAS SKEWED AGAIN. EASY EXIT TURNED BACK ON AS WELL AS SEAT HEATERS ON START UP. BOTH HAD BEEN TURNED OFF IN MENU.
Corrective Action:
WHEN VEHICLE DOES AUTOMATIC SOFTWARE UPDATES FROM GM, IT "BLOWS UP" THE PERSONALIZATION MENU. I AM IN PHYSICAL THERAPY NOW FROM CAR SEAT THAT AUTOMATICALLY WENT TO POSITION 1 WHEN I OPENED CAR DOOR. EASY EXIT HAD BEEN TURNED ON BY UPDATE. I HAD IT TURNED OFF BECAUSE IT NEVER WORKED RIGHT WITH MEMORY SEATS. NOW AFTER ANOTHER UPDATE AND MENU WAS SKEWED AGAIN. EASY EXIT TURNED BACK ON AS WELL AS SEAT HEATERS ON START UP. BOTH HAD BEEN TURNED OFF IN MENU.
Additional Notes:
WHEN VEHICLE DOES AUTOMATIC SOFTWARE UPDATES FROM GM, IT "BLOWS UP" THE PERSONALIZATION MENU. I AM IN PHYSICAL THERAPY NOW FROM CAR SEAT THAT AUTOMATICALLY WENT TO POSITION 1 WHEN I OPENED CAR DOOR. EASY EXIT HAD BEEN TURNED ON BY UPDATE. I HAD IT TURNED OFF BECAUSE IT NEVER WORKED RIGHT WITH MEMORY SEATS. NOW AFTER ANOTHER UPDATE AND MENU WAS SKEWED AGAIN. EASY EXIT TURNED BACK ON AS WELL AS SEAT HEATERS ON START UP. BOTH HAD BEEN TURNED OFF IN MENU.
Mfg Campaign: 11156826
Recall Date: Dec 7, 2018
General Motors, Llc
Defect Description:
SEATS
Potential Consequences:
WHEN VEHICLE DOES AUTOMATIC SOFTWARE UPDATES FROM GM, IT "BLOWS UP" THE PERSONALIZATION MENU. I AM IN PHYSICAL THERAPY NOW FROM CAR SEAT THAT AUTOMATICALLY WENT TO POSITION 1 WHEN I OPENED CAR DOOR. EASY EXIT HAD BEEN TURNED ON BY UPDATE. I HAD IT TURNED OFF BECAUSE IT NEVER WORKED RIGHT WITH MEMORY SEATS. NOW AFTER ANOTHER UPDATE AND MENU WAS SKEWED AGAIN. EASY EXIT TURNED BACK ON AS WELL AS SEAT HEATERS ON START UP. BOTH HAD BEEN TURNED OFF IN MENU.
Corrective Action:
WHEN VEHICLE DOES AUTOMATIC SOFTWARE UPDATES FROM GM, IT "BLOWS UP" THE PERSONALIZATION MENU. I AM IN PHYSICAL THERAPY NOW FROM CAR SEAT THAT AUTOMATICALLY WENT TO POSITION 1 WHEN I OPENED CAR DOOR. EASY EXIT HAD BEEN TURNED ON BY UPDATE. I HAD IT TURNED OFF BECAUSE IT NEVER WORKED RIGHT WITH MEMORY SEATS. NOW AFTER ANOTHER UPDATE AND MENU WAS SKEWED AGAIN. EASY EXIT TURNED BACK ON AS WELL AS SEAT HEATERS ON START UP. BOTH HAD BEEN TURNED OFF IN MENU.
Additional Notes:
WHEN VEHICLE DOES AUTOMATIC SOFTWARE UPDATES FROM GM, IT "BLOWS UP" THE PERSONALIZATION MENU. I AM IN PHYSICAL THERAPY NOW FROM CAR SEAT THAT AUTOMATICALLY WENT TO POSITION 1 WHEN I OPENED CAR DOOR. EASY EXIT HAD BEEN TURNED ON BY UPDATE. I HAD IT TURNED OFF BECAUSE IT NEVER WORKED RIGHT WITH MEMORY SEATS. NOW AFTER ANOTHER UPDATE AND MENU WAS SKEWED AGAIN. EASY EXIT TURNED BACK ON AS WELL AS SEAT HEATERS ON START UP. BOTH HAD BEEN TURNED OFF IN MENU.
Mfg Campaign: 11156826
Recall Date: Dec 7, 2018
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
CAR HAS ELECTRONIC CHILD SAFETY DOOR LOCKS ACTIVATED WHEN USING THE HARD BUTTON THAT TYPICALLY LOCKS ONLY WINDOWS. WIFE TOOK A NAP IN BACK SEAT ON LUNCH BREAK AT WORK, DIDN'T REALIZE WINDOW LOCK BUTTON WAS ACCIDENTALLY ENGAGED, LOCKED WITH REMOTE FROM BACK SEAT WHILE CAR WAS RUNNING. DOOR REMOTE WOULD NOT ALLOW THE BACK DOORS AND PASSENGER DOOR TO REMAIN LOCKED AND DOOR HANDLES WOULD NOT OPEN FROM INSIDE EVEN WHEN USING THE REMOTE. SHE WAS TRAPPED IN THE BACK. WITH A VERY BAD BACK AND KNEE IT WAS NOT EASY TO CLIMB TO FRONT DRIVER SIDE DOOR TO UNLOCK FROM THERE, THE ONLY PLACE THIS WOULD WORK. IF LOCKING WITH THE REMOTE, UNLOCKING WITH REMOTE SHOULD BE POSSIBLE AND WAS NOT. LITERALLY TRAPPED IN BACK SEAT AND ONLY WAY OUT IS TO GET TO THE FRONT SEAT TO UNLOCK FROM THERE. WHAT IF GRANDMA WAS BACK THERE WHEN SOMETHING HAPPENED LIKE CAR SHUT OFF? VERY BAD SITUATION AND A LIFE SAFETY ISSUE. I'VE NEVER OWNED A CAR THAT HAD ELECTRONIC CHILD LOCKS TIED TO WINDOW LOCK SWITCH. SHOULD NOT BE ALLOWED TO BE TRAPPED IN CAR. *TR
Corrective Action:
CAR HAS ELECTRONIC CHILD SAFETY DOOR LOCKS ACTIVATED WHEN USING THE HARD BUTTON THAT TYPICALLY LOCKS ONLY WINDOWS. WIFE TOOK A NAP IN BACK SEAT ON LUNCH BREAK AT WORK, DIDN'T REALIZE WINDOW LOCK BUTTON WAS ACCIDENTALLY ENGAGED, LOCKED WITH REMOTE FROM BACK SEAT WHILE CAR WAS RUNNING. DOOR REMOTE WOULD NOT ALLOW THE BACK DOORS AND PASSENGER DOOR TO REMAIN LOCKED AND DOOR HANDLES WOULD NOT OPEN FROM INSIDE EVEN WHEN USING THE REMOTE. SHE WAS TRAPPED IN THE BACK. WITH A VERY BAD BACK AND KNEE IT WAS NOT EASY TO CLIMB TO FRONT DRIVER SIDE DOOR TO UNLOCK FROM THERE, THE ONLY PLACE THIS WOULD WORK. IF LOCKING WITH THE REMOTE, UNLOCKING WITH REMOTE SHOULD BE POSSIBLE AND WAS NOT. LITERALLY TRAPPED IN BACK SEAT AND ONLY WAY OUT IS TO GET TO THE FRONT SEAT TO UNLOCK FROM THERE. WHAT IF GRANDMA WAS BACK THERE WHEN SOMETHING HAPPENED LIKE CAR SHUT OFF? VERY BAD SITUATION AND A LIFE SAFETY ISSUE. I'VE NEVER OWNED A CAR THAT HAD ELECTRONIC CHILD LOCKS TIED TO WINDOW LOCK SWITCH. SHOULD NOT BE ALLOWED TO BE TRAPPED IN CAR. *TR
Additional Notes:
CAR HAS ELECTRONIC CHILD SAFETY DOOR LOCKS ACTIVATED WHEN USING THE HARD BUTTON THAT TYPICALLY LOCKS ONLY WINDOWS. WIFE TOOK A NAP IN BACK SEAT ON LUNCH BREAK AT WORK, DIDN'T REALIZE WINDOW LOCK BUTTON WAS ACCIDENTALLY ENGAGED, LOCKED WITH REMOTE FROM BACK SEAT WHILE CAR WAS RUNNING. DOOR REMOTE WOULD NOT ALLOW THE BACK DOORS AND PASSENGER DOOR TO REMAIN LOCKED AND DOOR HANDLES WOULD NOT OPEN FROM INSIDE EVEN WHEN USING THE REMOTE. SHE WAS TRAPPED IN THE BACK. WITH A VERY BAD BACK AND KNEE IT WAS NOT EASY TO CLIMB TO FRONT DRIVER SIDE DOOR TO UNLOCK FROM THERE, THE ONLY PLACE THIS WOULD WORK. IF LOCKING WITH THE REMOTE, UNLOCKING WITH REMOTE SHOULD BE POSSIBLE AND WAS NOT. LITERALLY TRAPPED IN BACK SEAT AND ONLY WAY OUT IS TO GET TO THE FRONT SEAT TO UNLOCK FROM THERE. WHAT IF GRANDMA WAS BACK THERE WHEN SOMETHING HAPPENED LIKE CAR SHUT OFF? VERY BAD SITUATION AND A LIFE SAFETY ISSUE. I'VE NEVER OWNED A CAR THAT HAD ELECTRONIC CHILD LOCKS TIED TO WINDOW LOCK SWITCH. SHOULD NOT BE ALLOWED TO BE TRAPPED IN CAR. *TR
Mfg Campaign: 11153668
Recall Date: Nov 26, 2018
General Motors, Llc
Defect Description:
LATCHES/LOCKS/LINKAGES
Potential Consequences:
CAR HAS ELECTRONIC CHILD SAFETY DOOR LOCKS ACTIVATED WHEN USING THE HARD BUTTON THAT TYPICALLY LOCKS ONLY WINDOWS. WIFE TOOK A NAP IN BACK SEAT ON LUNCH BREAK AT WORK, DIDN'T REALIZE WINDOW LOCK BUTTON WAS ACCIDENTALLY ENGAGED, LOCKED WITH REMOTE FROM BACK SEAT WHILE CAR WAS RUNNING. DOOR REMOTE WOULD NOT ALLOW THE BACK DOORS AND PASSENGER DOOR TO REMAIN LOCKED AND DOOR HANDLES WOULD NOT OPEN FROM INSIDE EVEN WHEN USING THE REMOTE. SHE WAS TRAPPED IN THE BACK. WITH A VERY BAD BACK AND KNEE IT WAS NOT EASY TO CLIMB TO FRONT DRIVER SIDE DOOR TO UNLOCK FROM THERE, THE ONLY PLACE THIS WOULD WORK. IF LOCKING WITH THE REMOTE, UNLOCKING WITH REMOTE SHOULD BE POSSIBLE AND WAS NOT. LITERALLY TRAPPED IN BACK SEAT AND ONLY WAY OUT IS TO GET TO THE FRONT SEAT TO UNLOCK FROM THERE. WHAT IF GRANDMA WAS BACK THERE WHEN SOMETHING HAPPENED LIKE CAR SHUT OFF? VERY BAD SITUATION AND A LIFE SAFETY ISSUE. I'VE NEVER OWNED A CAR THAT HAD ELECTRONIC CHILD LOCKS TIED TO WINDOW LOCK SWITCH. SHOULD NOT BE ALLOWED TO BE TRAPPED IN CAR. *TR
Corrective Action:
CAR HAS ELECTRONIC CHILD SAFETY DOOR LOCKS ACTIVATED WHEN USING THE HARD BUTTON THAT TYPICALLY LOCKS ONLY WINDOWS. WIFE TOOK A NAP IN BACK SEAT ON LUNCH BREAK AT WORK, DIDN'T REALIZE WINDOW LOCK BUTTON WAS ACCIDENTALLY ENGAGED, LOCKED WITH REMOTE FROM BACK SEAT WHILE CAR WAS RUNNING. DOOR REMOTE WOULD NOT ALLOW THE BACK DOORS AND PASSENGER DOOR TO REMAIN LOCKED AND DOOR HANDLES WOULD NOT OPEN FROM INSIDE EVEN WHEN USING THE REMOTE. SHE WAS TRAPPED IN THE BACK. WITH A VERY BAD BACK AND KNEE IT WAS NOT EASY TO CLIMB TO FRONT DRIVER SIDE DOOR TO UNLOCK FROM THERE, THE ONLY PLACE THIS WOULD WORK. IF LOCKING WITH THE REMOTE, UNLOCKING WITH REMOTE SHOULD BE POSSIBLE AND WAS NOT. LITERALLY TRAPPED IN BACK SEAT AND ONLY WAY OUT IS TO GET TO THE FRONT SEAT TO UNLOCK FROM THERE. WHAT IF GRANDMA WAS BACK THERE WHEN SOMETHING HAPPENED LIKE CAR SHUT OFF? VERY BAD SITUATION AND A LIFE SAFETY ISSUE. I'VE NEVER OWNED A CAR THAT HAD ELECTRONIC CHILD LOCKS TIED TO WINDOW LOCK SWITCH. SHOULD NOT BE ALLOWED TO BE TRAPPED IN CAR. *TR
Additional Notes:
CAR HAS ELECTRONIC CHILD SAFETY DOOR LOCKS ACTIVATED WHEN USING THE HARD BUTTON THAT TYPICALLY LOCKS ONLY WINDOWS. WIFE TOOK A NAP IN BACK SEAT ON LUNCH BREAK AT WORK, DIDN'T REALIZE WINDOW LOCK BUTTON WAS ACCIDENTALLY ENGAGED, LOCKED WITH REMOTE FROM BACK SEAT WHILE CAR WAS RUNNING. DOOR REMOTE WOULD NOT ALLOW THE BACK DOORS AND PASSENGER DOOR TO REMAIN LOCKED AND DOOR HANDLES WOULD NOT OPEN FROM INSIDE EVEN WHEN USING THE REMOTE. SHE WAS TRAPPED IN THE BACK. WITH A VERY BAD BACK AND KNEE IT WAS NOT EASY TO CLIMB TO FRONT DRIVER SIDE DOOR TO UNLOCK FROM THERE, THE ONLY PLACE THIS WOULD WORK. IF LOCKING WITH THE REMOTE, UNLOCKING WITH REMOTE SHOULD BE POSSIBLE AND WAS NOT. LITERALLY TRAPPED IN BACK SEAT AND ONLY WAY OUT IS TO GET TO THE FRONT SEAT TO UNLOCK FROM THERE. WHAT IF GRANDMA WAS BACK THERE WHEN SOMETHING HAPPENED LIKE CAR SHUT OFF? VERY BAD SITUATION AND A LIFE SAFETY ISSUE. I'VE NEVER OWNED A CAR THAT HAD ELECTRONIC CHILD LOCKS TIED TO WINDOW LOCK SWITCH. SHOULD NOT BE ALLOWED TO BE TRAPPED IN CAR. *TR
Mfg Campaign: 11153668
Recall Date: Nov 26, 2018
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