Complaints & Recalls
Consumer Complaints
125 ComplaintsGeneral Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The battery charging system is malfunctioning and won't charge the battery correctly. Hazards from a battery and charging system that is not functioning. Possible battery explosion during charging. Possible fire to car & garage / home. Yes Yes Yes
Corrective Action:
The battery charging system is malfunctioning and won't charge the battery correctly. Hazards from a battery and charging system that is not functioning. Possible battery explosion during charging. Possible fire to car & garage / home. Yes Yes Yes
Additional Notes:
The battery charging system is malfunctioning and won't charge the battery correctly. Hazards from a battery and charging system that is not functioning. Possible battery explosion during charging. Possible fire to car & garage / home. Yes Yes Yes
Mfg Campaign: 11649256
Recall Date: Mar 19, 2025
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
The adaptive cruise control as well as regular cruise control limits the electronic braking to 10 kW. After that the friction brakes take over. There is little indication of it, and I think it's a safety risk because in hilly areas, as well as mountainous roads, the friction brakes activate risking overheating the brakes and a brake failure. I believe the earlier model years would not limit the electronic braking and would maintain the speed down hills using regenerative braking exclusively.
Corrective Action:
The adaptive cruise control as well as regular cruise control limits the electronic braking to 10 kW. After that the friction brakes take over. There is little indication of it, and I think it's a safety risk because in hilly areas, as well as mountainous roads, the friction brakes activate risking overheating the brakes and a brake failure. I believe the earlier model years would not limit the electronic braking and would maintain the speed down hills using regenerative braking exclusively.
Additional Notes:
The adaptive cruise control as well as regular cruise control limits the electronic braking to 10 kW. After that the friction brakes take over. There is little indication of it, and I think it's a safety risk because in hilly areas, as well as mountainous roads, the friction brakes activate risking overheating the brakes and a brake failure. I believe the earlier model years would not limit the electronic braking and would maintain the speed down hills using regenerative braking exclusively.
Mfg Campaign: 11647536
Recall Date: Mar 11, 2025
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
The adaptive cruise control as well as regular cruise control limits the electronic braking to 10 kW. After that the friction brakes take over. There is little indication of it, and I think it's a safety risk because in hilly areas, as well as mountainous roads, the friction brakes activate risking overheating the brakes and a brake failure. I believe the earlier model years would not limit the electronic braking and would maintain the speed down hills using regenerative braking exclusively.
Corrective Action:
The adaptive cruise control as well as regular cruise control limits the electronic braking to 10 kW. After that the friction brakes take over. There is little indication of it, and I think it's a safety risk because in hilly areas, as well as mountainous roads, the friction brakes activate risking overheating the brakes and a brake failure. I believe the earlier model years would not limit the electronic braking and would maintain the speed down hills using regenerative braking exclusively.
Additional Notes:
The adaptive cruise control as well as regular cruise control limits the electronic braking to 10 kW. After that the friction brakes take over. There is little indication of it, and I think it's a safety risk because in hilly areas, as well as mountainous roads, the friction brakes activate risking overheating the brakes and a brake failure. I believe the earlier model years would not limit the electronic braking and would maintain the speed down hills using regenerative braking exclusively.
Mfg Campaign: 11647536
Recall Date: Mar 11, 2025
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
The adaptive cruise control as well as regular cruise control limits the electronic braking to 10 kW. After that the friction brakes take over. There is little indication of it, and I think it's a safety risk because in hilly areas, as well as mountainous roads, the friction brakes activate risking overheating the brakes and a brake failure. I believe the earlier model years would not limit the electronic braking and would maintain the speed down hills using regenerative braking exclusively.
Corrective Action:
The adaptive cruise control as well as regular cruise control limits the electronic braking to 10 kW. After that the friction brakes take over. There is little indication of it, and I think it's a safety risk because in hilly areas, as well as mountainous roads, the friction brakes activate risking overheating the brakes and a brake failure. I believe the earlier model years would not limit the electronic braking and would maintain the speed down hills using regenerative braking exclusively.
Additional Notes:
The adaptive cruise control as well as regular cruise control limits the electronic braking to 10 kW. After that the friction brakes take over. There is little indication of it, and I think it's a safety risk because in hilly areas, as well as mountainous roads, the friction brakes activate risking overheating the brakes and a brake failure. I believe the earlier model years would not limit the electronic braking and would maintain the speed down hills using regenerative braking exclusively.
Mfg Campaign: 11647536
Recall Date: Mar 11, 2025
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
When I drive the car the steering binds up. After doing some research they are several vehicles that have this issue. The steering does not return to center and you have to make sure you forcibly turn back to center when driving. I have never drove a vehicle that it would not return to center and drive straight. Please review the complaints on this issue.
Corrective Action:
When I drive the car the steering binds up. After doing some research they are several vehicles that have this issue. The steering does not return to center and you have to make sure you forcibly turn back to center when driving. I have never drove a vehicle that it would not return to center and drive straight. Please review the complaints on this issue.
Additional Notes:
When I drive the car the steering binds up. After doing some research they are several vehicles that have this issue. The steering does not return to center and you have to make sure you forcibly turn back to center when driving. I have never drove a vehicle that it would not return to center and drive straight. Please review the complaints on this issue.
Mfg Campaign: 11645881
Recall Date: Mar 2, 2025
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
I was driving down the street when I suddenly got the following warning lights: red BRAKE, traction control, and a generic warning light. I got the following messages: Service ESC, steering assist is reduced. As soon as I got the warnings, I pressed on the brake pedal to slow done, but it wouldn't move. I was instead able to use the one-pedal driving/regenerative braking to slow down. Without the one-pedal driving, I believe I would've crashed. The problem was confirmed and repaired by the dealer. The vehicle has only been inspected by the dealer, no one else.
Corrective Action:
I was driving down the street when I suddenly got the following warning lights: red BRAKE, traction control, and a generic warning light. I got the following messages: Service ESC, steering assist is reduced. As soon as I got the warnings, I pressed on the brake pedal to slow done, but it wouldn't move. I was instead able to use the one-pedal driving/regenerative braking to slow down. Without the one-pedal driving, I believe I would've crashed. The problem was confirmed and repaired by the dealer. The vehicle has only been inspected by the dealer, no one else.
Additional Notes:
I was driving down the street when I suddenly got the following warning lights: red BRAKE, traction control, and a generic warning light. I got the following messages: Service ESC, steering assist is reduced. As soon as I got the warnings, I pressed on the brake pedal to slow done, but it wouldn't move. I was instead able to use the one-pedal driving/regenerative braking to slow down. Without the one-pedal driving, I believe I would've crashed. The problem was confirmed and repaired by the dealer. The vehicle has only been inspected by the dealer, no one else.
Mfg Campaign: 11641615
Recall Date: Feb 10, 2025
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
The Telematics Module failed at 43,000 miles, 2 years. This shut down everything having to do with GPS, Communications, Super Cruise. I got into an accident, which I feel the car would have responded to, before the accident, if this system was working. The warning was the on star, super cruise, communications, warnings didn't work. On the dash a symbol GPS with red circle and line through it was visible. The Chevrolet Dealership diagnosed the problem and is replacing the module, at my expense. If you do a google search on Telematics Module you will find that this issue applies to all GM vehicles and failure rate is right when the manufacturers warranty runs out, 36,000 miles.
Corrective Action:
The Telematics Module failed at 43,000 miles, 2 years. This shut down everything having to do with GPS, Communications, Super Cruise. I got into an accident, which I feel the car would have responded to, before the accident, if this system was working. The warning was the on star, super cruise, communications, warnings didn't work. On the dash a symbol GPS with red circle and line through it was visible. The Chevrolet Dealership diagnosed the problem and is replacing the module, at my expense. If you do a google search on Telematics Module you will find that this issue applies to all GM vehicles and failure rate is right when the manufacturers warranty runs out, 36,000 miles.
Additional Notes:
The Telematics Module failed at 43,000 miles, 2 years. This shut down everything having to do with GPS, Communications, Super Cruise. I got into an accident, which I feel the car would have responded to, before the accident, if this system was working. The warning was the on star, super cruise, communications, warnings didn't work. On the dash a symbol GPS with red circle and line through it was visible. The Chevrolet Dealership diagnosed the problem and is replacing the module, at my expense. If you do a google search on Telematics Module you will find that this issue applies to all GM vehicles and failure rate is right when the manufacturers warranty runs out, 36,000 miles.
Mfg Campaign: 11635144
Recall Date: Jan 9, 2025
General Motors, Llc
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
The Telematics Module failed at 43,000 miles, 2 years. This shut down everything having to do with GPS, Communications, Super Cruise. I got into an accident, which I feel the car would have responded to, before the accident, if this system was working. The warning was the on star, super cruise, communications, warnings didn't work. On the dash a symbol GPS with red circle and line through it was visible. The Chevrolet Dealership diagnosed the problem and is replacing the module, at my expense. If you do a google search on Telematics Module you will find that this issue applies to all GM vehicles and failure rate is right when the manufacturers warranty runs out, 36,000 miles.
Corrective Action:
The Telematics Module failed at 43,000 miles, 2 years. This shut down everything having to do with GPS, Communications, Super Cruise. I got into an accident, which I feel the car would have responded to, before the accident, if this system was working. The warning was the on star, super cruise, communications, warnings didn't work. On the dash a symbol GPS with red circle and line through it was visible. The Chevrolet Dealership diagnosed the problem and is replacing the module, at my expense. If you do a google search on Telematics Module you will find that this issue applies to all GM vehicles and failure rate is right when the manufacturers warranty runs out, 36,000 miles.
Additional Notes:
The Telematics Module failed at 43,000 miles, 2 years. This shut down everything having to do with GPS, Communications, Super Cruise. I got into an accident, which I feel the car would have responded to, before the accident, if this system was working. The warning was the on star, super cruise, communications, warnings didn't work. On the dash a symbol GPS with red circle and line through it was visible. The Chevrolet Dealership diagnosed the problem and is replacing the module, at my expense. If you do a google search on Telematics Module you will find that this issue applies to all GM vehicles and failure rate is right when the manufacturers warranty runs out, 36,000 miles.
Mfg Campaign: 11635144
Recall Date: Jan 9, 2025
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
The Telematics Module failed at 43,000 miles, 2 years. This shut down everything having to do with GPS, Communications, Super Cruise. I got into an accident, which I feel the car would have responded to, before the accident, if this system was working. The warning was the on star, super cruise, communications, warnings didn't work. On the dash a symbol GPS with red circle and line through it was visible. The Chevrolet Dealership diagnosed the problem and is replacing the module, at my expense. If you do a google search on Telematics Module you will find that this issue applies to all GM vehicles and failure rate is right when the manufacturers warranty runs out, 36,000 miles.
Corrective Action:
The Telematics Module failed at 43,000 miles, 2 years. This shut down everything having to do with GPS, Communications, Super Cruise. I got into an accident, which I feel the car would have responded to, before the accident, if this system was working. The warning was the on star, super cruise, communications, warnings didn't work. On the dash a symbol GPS with red circle and line through it was visible. The Chevrolet Dealership diagnosed the problem and is replacing the module, at my expense. If you do a google search on Telematics Module you will find that this issue applies to all GM vehicles and failure rate is right when the manufacturers warranty runs out, 36,000 miles.
Additional Notes:
The Telematics Module failed at 43,000 miles, 2 years. This shut down everything having to do with GPS, Communications, Super Cruise. I got into an accident, which I feel the car would have responded to, before the accident, if this system was working. The warning was the on star, super cruise, communications, warnings didn't work. On the dash a symbol GPS with red circle and line through it was visible. The Chevrolet Dealership diagnosed the problem and is replacing the module, at my expense. If you do a google search on Telematics Module you will find that this issue applies to all GM vehicles and failure rate is right when the manufacturers warranty runs out, 36,000 miles.
Mfg Campaign: 11635144
Recall Date: Jan 9, 2025
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
On several occasions, the car has locked the breaks, causing the car behind me to almost rear end me. The forward collision camera thinks it sees an object or another's vehicle in front when there is nothing on the road and activates the breaks for no reason. This has happened approximately 6 times while traveling anywhere between 20mph to 55mph on the freeway. I called chevy dealer and said there are no recalls or any updates that they can perform on the camera as of now. This is a huge safety issue and chevy should be issuing recalls for issue.
Corrective Action:
On several occasions, the car has locked the breaks, causing the car behind me to almost rear end me. The forward collision camera thinks it sees an object or another's vehicle in front when there is nothing on the road and activates the breaks for no reason. This has happened approximately 6 times while traveling anywhere between 20mph to 55mph on the freeway. I called chevy dealer and said there are no recalls or any updates that they can perform on the camera as of now. This is a huge safety issue and chevy should be issuing recalls for issue.
Additional Notes:
On several occasions, the car has locked the breaks, causing the car behind me to almost rear end me. The forward collision camera thinks it sees an object or another's vehicle in front when there is nothing on the road and activates the breaks for no reason. This has happened approximately 6 times while traveling anywhere between 20mph to 55mph on the freeway. I called chevy dealer and said there are no recalls or any updates that they can perform on the camera as of now. This is a huge safety issue and chevy should be issuing recalls for issue.
Mfg Campaign: 11630967
Recall Date: Dec 16, 2024
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
On several occasions, the car has locked the breaks, causing the car behind me to almost rear end me. The forward collision camera thinks it sees an object or another's vehicle in front when there is nothing on the road and activates the breaks for no reason. This has happened approximately 6 times while traveling anywhere between 20mph to 55mph on the freeway. I called chevy dealer and said there are no recalls or any updates that they can perform on the camera as of now. This is a huge safety issue and chevy should be issuing recalls for issue.
Corrective Action:
On several occasions, the car has locked the breaks, causing the car behind me to almost rear end me. The forward collision camera thinks it sees an object or another's vehicle in front when there is nothing on the road and activates the breaks for no reason. This has happened approximately 6 times while traveling anywhere between 20mph to 55mph on the freeway. I called chevy dealer and said there are no recalls or any updates that they can perform on the camera as of now. This is a huge safety issue and chevy should be issuing recalls for issue.
Additional Notes:
On several occasions, the car has locked the breaks, causing the car behind me to almost rear end me. The forward collision camera thinks it sees an object or another's vehicle in front when there is nothing on the road and activates the breaks for no reason. This has happened approximately 6 times while traveling anywhere between 20mph to 55mph on the freeway. I called chevy dealer and said there are no recalls or any updates that they can perform on the camera as of now. This is a huge safety issue and chevy should be issuing recalls for issue.
Mfg Campaign: 11630967
Recall Date: Dec 16, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I have owned the car for less than six months and the battery went from full charge at 230 to know a full charge only being 180. I’m also sitting here at a dc charging station and have been here for an hour and a half and still haven’t reached 80%. What do I do?
Corrective Action:
I have owned the car for less than six months and the battery went from full charge at 230 to know a full charge only being 180. I’m also sitting here at a dc charging station and have been here for an hour and a half and still haven’t reached 80%. What do I do?
Additional Notes:
I have owned the car for less than six months and the battery went from full charge at 230 to know a full charge only being 180. I’m also sitting here at a dc charging station and have been here for an hour and a half and still haven’t reached 80%. What do I do?
Mfg Campaign: 11629463
Recall Date: Dec 7, 2024
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I have owned the car for less than six months and the battery went from full charge at 230 to know a full charge only being 180. I’m also sitting here at a dc charging station and have been here for an hour and a half and still haven’t reached 80%. What do I do?
Corrective Action:
I have owned the car for less than six months and the battery went from full charge at 230 to know a full charge only being 180. I’m also sitting here at a dc charging station and have been here for an hour and a half and still haven’t reached 80%. What do I do?
Additional Notes:
I have owned the car for less than six months and the battery went from full charge at 230 to know a full charge only being 180. I’m also sitting here at a dc charging station and have been here for an hour and a half and still haven’t reached 80%. What do I do?
Mfg Campaign: 11629463
Recall Date: Dec 7, 2024
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
The contact owns a 2023 Chevrolet Bolt EUV. The contact stated that while driving at various speeds, the automatic emergency braking system engaged while there were no vehicles or objects nearby. Additionally, the contact stated that while driving at various speeds, the Super Cruise driver assistance feature disengaged unintendedly. The contact stated that upon attempting to reengage the feature, a message advising that the road lane could not be found or that the contact's face could not be read was displayed. The vehicle was taken to the dealer several times. The dealer informed the contact that the vehicle was operating as designed. Additionally, the contact stated while driving 50-60 MPH on the left lane, the Super Cruise driver assistance feature disengaged unintendedly, causing the vehicle front bumper corner to hit the wall on the driver's side. The contact stated that the driver's side of the vehicle also hit the wall and the vehicle stopped. The contact stated the front driver's side wheel and axle were fractured. The contact hit his head against the driver's side door during the incident and sustained pain, but did not seek medical assistance. A police report was filed, but the contact did not have the police report information available. The vehicle was towed to the dealer but was not diagnosed or repaired. The vehicle was then towed to Body Works on Grand, Inc.(6134 W Grand Ave, Chicago, IL 60639) to be repaired. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 27,000.
Corrective Action:
The contact owns a 2023 Chevrolet Bolt EUV. The contact stated that while driving at various speeds, the automatic emergency braking system engaged while there were no vehicles or objects nearby. Additionally, the contact stated that while driving at various speeds, the Super Cruise driver assistance feature disengaged unintendedly. The contact stated that upon attempting to reengage the feature, a message advising that the road lane could not be found or that the contact's face could not be read was displayed. The vehicle was taken to the dealer several times. The dealer informed the contact that the vehicle was operating as designed. Additionally, the contact stated while driving 50-60 MPH on the left lane, the Super Cruise driver assistance feature disengaged unintendedly, causing the vehicle front bumper corner to hit the wall on the driver's side. The contact stated that the driver's side of the vehicle also hit the wall and the vehicle stopped. The contact stated the front driver's side wheel and axle were fractured. The contact hit his head against the driver's side door during the incident and sustained pain, but did not seek medical assistance. A police report was filed, but the contact did not have the police report information available. The vehicle was towed to the dealer but was not diagnosed or repaired. The vehicle was then towed to Body Works on Grand, Inc.(6134 W Grand Ave, Chicago, IL 60639) to be repaired. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 27,000.
Additional Notes:
The contact owns a 2023 Chevrolet Bolt EUV. The contact stated that while driving at various speeds, the automatic emergency braking system engaged while there were no vehicles or objects nearby. Additionally, the contact stated that while driving at various speeds, the Super Cruise driver assistance feature disengaged unintendedly. The contact stated that upon attempting to reengage the feature, a message advising that the road lane could not be found or that the contact's face could not be read was displayed. The vehicle was taken to the dealer several times. The dealer informed the contact that the vehicle was operating as designed. Additionally, the contact stated while driving 50-60 MPH on the left lane, the Super Cruise driver assistance feature disengaged unintendedly, causing the vehicle front bumper corner to hit the wall on the driver's side. The contact stated that the driver's side of the vehicle also hit the wall and the vehicle stopped. The contact stated the front driver's side wheel and axle were fractured. The contact hit his head against the driver's side door during the incident and sustained pain, but did not seek medical assistance. A police report was filed, but the contact did not have the police report information available. The vehicle was towed to the dealer but was not diagnosed or repaired. The vehicle was then towed to Body Works on Grand, Inc.(6134 W Grand Ave, Chicago, IL 60639) to be repaired. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 27,000.
Mfg Campaign: 11624002
Recall Date: Nov 7, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING:SOFTWARE
Potential Consequences:
The contact owns a 2023 Chevrolet Bolt EUV. The contact stated that while driving at various speeds, the automatic emergency braking system engaged while there were no vehicles or objects nearby. Additionally, the contact stated that while driving at various speeds, the Super Cruise driver assistance feature disengaged unintendedly. The contact stated that upon attempting to reengage the feature, a message advising that the road lane could not be found or that the contact's face could not be read was displayed. The vehicle was taken to the dealer several times. The dealer informed the contact that the vehicle was operating as designed. Additionally, the contact stated while driving 50-60 MPH on the left lane, the Super Cruise driver assistance feature disengaged unintendedly, causing the vehicle front bumper corner to hit the wall on the driver's side. The contact stated that the driver's side of the vehicle also hit the wall and the vehicle stopped. The contact stated the front driver's side wheel and axle were fractured. The contact hit his head against the driver's side door during the incident and sustained pain, but did not seek medical assistance. A police report was filed, but the contact did not have the police report information available. The vehicle was towed to the dealer but was not diagnosed or repaired. The vehicle was then towed to Body Works on Grand, Inc.(6134 W Grand Ave, Chicago, IL 60639) to be repaired. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 27,000.
Corrective Action:
The contact owns a 2023 Chevrolet Bolt EUV. The contact stated that while driving at various speeds, the automatic emergency braking system engaged while there were no vehicles or objects nearby. Additionally, the contact stated that while driving at various speeds, the Super Cruise driver assistance feature disengaged unintendedly. The contact stated that upon attempting to reengage the feature, a message advising that the road lane could not be found or that the contact's face could not be read was displayed. The vehicle was taken to the dealer several times. The dealer informed the contact that the vehicle was operating as designed. Additionally, the contact stated while driving 50-60 MPH on the left lane, the Super Cruise driver assistance feature disengaged unintendedly, causing the vehicle front bumper corner to hit the wall on the driver's side. The contact stated that the driver's side of the vehicle also hit the wall and the vehicle stopped. The contact stated the front driver's side wheel and axle were fractured. The contact hit his head against the driver's side door during the incident and sustained pain, but did not seek medical assistance. A police report was filed, but the contact did not have the police report information available. The vehicle was towed to the dealer but was not diagnosed or repaired. The vehicle was then towed to Body Works on Grand, Inc.(6134 W Grand Ave, Chicago, IL 60639) to be repaired. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 27,000.
Additional Notes:
The contact owns a 2023 Chevrolet Bolt EUV. The contact stated that while driving at various speeds, the automatic emergency braking system engaged while there were no vehicles or objects nearby. Additionally, the contact stated that while driving at various speeds, the Super Cruise driver assistance feature disengaged unintendedly. The contact stated that upon attempting to reengage the feature, a message advising that the road lane could not be found or that the contact's face could not be read was displayed. The vehicle was taken to the dealer several times. The dealer informed the contact that the vehicle was operating as designed. Additionally, the contact stated while driving 50-60 MPH on the left lane, the Super Cruise driver assistance feature disengaged unintendedly, causing the vehicle front bumper corner to hit the wall on the driver's side. The contact stated that the driver's side of the vehicle also hit the wall and the vehicle stopped. The contact stated the front driver's side wheel and axle were fractured. The contact hit his head against the driver's side door during the incident and sustained pain, but did not seek medical assistance. A police report was filed, but the contact did not have the police report information available. The vehicle was towed to the dealer but was not diagnosed or repaired. The vehicle was then towed to Body Works on Grand, Inc.(6134 W Grand Ave, Chicago, IL 60639) to be repaired. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 27,000.
Mfg Campaign: 11624002
Recall Date: Nov 7, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
1) What component or system failed or malfunctioned, and is it available for inspection upon request? - When a car stopped in front of us suddenly, the brakes on the car did not fully stop the car and continued to skid even when the break was pushed all the way down. I believe there is an issue with the EV braking system or software associated with the braking system. While this occurs rarely, this has occurred a handful of times in the last year that we have owned this car. The first time resulted in damage to my front bumper which had to be repaired. 2) How was your safety or the safety of others put at risk? - Nobody has been hurt yet. But this is absolutely a safety concern for us. 3) Has the problem been reproduced or confirmed by a dealer or independent service center? - We brought the car into the dealership in mid June 2024 and they said they found no issues with the braking system. They told me to contact Chevy's main phone number to complain. I tried calling but have not had any luck reaching a person, as I was simply put on hold for about an hour. 4) Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? - This was only inspected by the dealership during a routine service check in June 2024. No issues were found by them. 5) Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? - None that I remember.
Corrective Action:
1) What component or system failed or malfunctioned, and is it available for inspection upon request? - When a car stopped in front of us suddenly, the brakes on the car did not fully stop the car and continued to skid even when the break was pushed all the way down. I believe there is an issue with the EV braking system or software associated with the braking system. While this occurs rarely, this has occurred a handful of times in the last year that we have owned this car. The first time resulted in damage to my front bumper which had to be repaired. 2) How was your safety or the safety of others put at risk? - Nobody has been hurt yet. But this is absolutely a safety concern for us. 3) Has the problem been reproduced or confirmed by a dealer or independent service center? - We brought the car into the dealership in mid June 2024 and they said they found no issues with the braking system. They told me to contact Chevy's main phone number to complain. I tried calling but have not had any luck reaching a person, as I was simply put on hold for about an hour. 4) Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? - This was only inspected by the dealership during a routine service check in June 2024. No issues were found by them. 5) Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? - None that I remember.
Additional Notes:
1) What component or system failed or malfunctioned, and is it available for inspection upon request? - When a car stopped in front of us suddenly, the brakes on the car did not fully stop the car and continued to skid even when the break was pushed all the way down. I believe there is an issue with the EV braking system or software associated with the braking system. While this occurs rarely, this has occurred a handful of times in the last year that we have owned this car. The first time resulted in damage to my front bumper which had to be repaired. 2) How was your safety or the safety of others put at risk? - Nobody has been hurt yet. But this is absolutely a safety concern for us. 3) Has the problem been reproduced or confirmed by a dealer or independent service center? - We brought the car into the dealership in mid June 2024 and they said they found no issues with the braking system. They told me to contact Chevy's main phone number to complain. I tried calling but have not had any luck reaching a person, as I was simply put on hold for about an hour. 4) Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? - This was only inspected by the dealership during a routine service check in June 2024. No issues were found by them. 5) Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? - None that I remember.
Mfg Campaign: 11621013
Recall Date: Oct 21, 2024
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
This vehicle has now suffered 5 instances of phantom braking, clear road and clear weather in 10,000 miles of use. Two occurrences within the last week despite carefully cleaning the car and sensors/camera. Twice I have nearly been rear-ended. The dealer found no issues when this was initially reported.
Corrective Action:
This vehicle has now suffered 5 instances of phantom braking, clear road and clear weather in 10,000 miles of use. Two occurrences within the last week despite carefully cleaning the car and sensors/camera. Twice I have nearly been rear-ended. The dealer found no issues when this was initially reported.
Additional Notes:
This vehicle has now suffered 5 instances of phantom braking, clear road and clear weather in 10,000 miles of use. Two occurrences within the last week despite carefully cleaning the car and sensors/camera. Twice I have nearly been rear-ended. The dealer found no issues when this was initially reported.
Mfg Campaign: 11613970
Recall Date: Sep 11, 2024
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
Potential Consequences:
The contact owns a 2023 Chevrolet Bolt EUV. The contact stated while driving at approximately 3 MPH and turning into a parking spot, the contact stated that the vehicle independently accelerated, drove over the parking bumper, and crashed into a tree. The contact stated that the front passenger lights and the front passenger side grill were damaged. The contact stated no warning light was illuminated. The contact was unhurt. The contact had taken the vehicle to a collision repair shop. The vehicle was not diagnosed and was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 5,000.
Corrective Action:
The contact owns a 2023 Chevrolet Bolt EUV. The contact stated while driving at approximately 3 MPH and turning into a parking spot, the contact stated that the vehicle independently accelerated, drove over the parking bumper, and crashed into a tree. The contact stated that the front passenger lights and the front passenger side grill were damaged. The contact stated no warning light was illuminated. The contact was unhurt. The contact had taken the vehicle to a collision repair shop. The vehicle was not diagnosed and was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 5,000.
Additional Notes:
The contact owns a 2023 Chevrolet Bolt EUV. The contact stated while driving at approximately 3 MPH and turning into a parking spot, the contact stated that the vehicle independently accelerated, drove over the parking bumper, and crashed into a tree. The contact stated that the front passenger lights and the front passenger side grill were damaged. The contact stated no warning light was illuminated. The contact was unhurt. The contact had taken the vehicle to a collision repair shop. The vehicle was not diagnosed and was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 5,000.
Mfg Campaign: 11609741
Recall Date: Aug 20, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2023 Chevrolet Bolt EUV. The contact stated while driving at approximately 3 MPH and turning into a parking spot, the contact stated that the vehicle independently accelerated, drove over the parking bumper, and crashed into a tree. The contact stated that the front passenger lights and the front passenger side grill were damaged. The contact stated no warning light was illuminated. The contact was unhurt. The contact had taken the vehicle to a collision repair shop. The vehicle was not diagnosed and was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 5,000.
Corrective Action:
The contact owns a 2023 Chevrolet Bolt EUV. The contact stated while driving at approximately 3 MPH and turning into a parking spot, the contact stated that the vehicle independently accelerated, drove over the parking bumper, and crashed into a tree. The contact stated that the front passenger lights and the front passenger side grill were damaged. The contact stated no warning light was illuminated. The contact was unhurt. The contact had taken the vehicle to a collision repair shop. The vehicle was not diagnosed and was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 5,000.
Additional Notes:
The contact owns a 2023 Chevrolet Bolt EUV. The contact stated while driving at approximately 3 MPH and turning into a parking spot, the contact stated that the vehicle independently accelerated, drove over the parking bumper, and crashed into a tree. The contact stated that the front passenger lights and the front passenger side grill were damaged. The contact stated no warning light was illuminated. The contact was unhurt. The contact had taken the vehicle to a collision repair shop. The vehicle was not diagnosed and was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 5,000.
Mfg Campaign: 11609741
Recall Date: Aug 20, 2024
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Forward collision warning / automatic emergency braking engaged with no hazard in front of the car. Occurred in slow, heavy traffic at approximately 20 mph. Lanes were straight (not on a curve). Vehicle in front of mine was at least four vehicle lengths ahead. Lanes to the left and right were occupied by large box trucks - I suspect they confused the system. Car has just over 10,000 miles. Vehicle briefly braked hard, which if the vehicle behind me had been following too close could have run into mine. Have not yet contacted a dealer or service center. Not inspected as no actual collision occurred. System once gave an erroneous warning of forward collision with no other vehicles on the road in the first month of service.
Corrective Action:
Forward collision warning / automatic emergency braking engaged with no hazard in front of the car. Occurred in slow, heavy traffic at approximately 20 mph. Lanes were straight (not on a curve). Vehicle in front of mine was at least four vehicle lengths ahead. Lanes to the left and right were occupied by large box trucks - I suspect they confused the system. Car has just over 10,000 miles. Vehicle briefly braked hard, which if the vehicle behind me had been following too close could have run into mine. Have not yet contacted a dealer or service center. Not inspected as no actual collision occurred. System once gave an erroneous warning of forward collision with no other vehicles on the road in the first month of service.
Additional Notes:
Forward collision warning / automatic emergency braking engaged with no hazard in front of the car. Occurred in slow, heavy traffic at approximately 20 mph. Lanes were straight (not on a curve). Vehicle in front of mine was at least four vehicle lengths ahead. Lanes to the left and right were occupied by large box trucks - I suspect they confused the system. Car has just over 10,000 miles. Vehicle briefly braked hard, which if the vehicle behind me had been following too close could have run into mine. Have not yet contacted a dealer or service center. Not inspected as no actual collision occurred. System once gave an erroneous warning of forward collision with no other vehicles on the road in the first month of service.
Mfg Campaign: 11608859
Recall Date: Aug 15, 2024
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Valencia, CA • 36 yrs
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