Complaints & Recalls
Official Safety Recalls - Important!
10 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2017-2023 Chevrolet Bolt EV vehicles. This recall includes certain vehicles previously repaired incorrectly under NHTSA recall number 22V-930. After a crash with seat belt pretensioner deployment, the pretensioner exhaust may ignite carpet fibers near the B-pillar, causing a fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N232421970
Recall Date: Dec 14, 2023
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2017-2023 Chevrolet Bolt EV vehicles. After a crash with seat belt pretensioner deployment, the pretensioner exhaust may ignite carpet fibers near the B-pillar, causing a fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N222383790
Recall Date: Dec 15, 2022
General Motors, Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2017-2019 Chevrolet Bolt EV vehicles previously recalled under NHTSA recall number 20V-701. The high voltage battery could catch fire when charged to full or nearly full capacity.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N212343880
Recall Date: Jul 23, 2021
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling all 2017-2018 and certain 2019 Chevrolet Bolt EV vehicles. The high voltage battery could catch fire when charged to full or nearly full capacity.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202311730
Recall Date: Nov 13, 2020
Consumer Complaints
430 ComplaintsGeneral Motors, Llc
Defect Description:
STEERING
Potential Consequences:
The car has displayed a minor loss of steering power from when I received it as well as some tapping/banging from the underneath. I only recently reported it to the dealer since I thought that the loss of power was just electrical load issues under certain conditions. The dealer investigated and reported a broken steering gear. They found NO evidence that there was external damage causing this and told me to not drive the car until it is repaired.
Corrective Action:
The car has displayed a minor loss of steering power from when I received it as well as some tapping/banging from the underneath. I only recently reported it to the dealer since I thought that the loss of power was just electrical load issues under certain conditions. The dealer investigated and reported a broken steering gear. They found NO evidence that there was external damage causing this and told me to not drive the car until it is repaired.
Additional Notes:
The car has displayed a minor loss of steering power from when I received it as well as some tapping/banging from the underneath. I only recently reported it to the dealer since I thought that the loss of power was just electrical load issues under certain conditions. The dealer investigated and reported a broken steering gear. They found NO evidence that there was external damage causing this and told me to not drive the car until it is repaired.
Mfg Campaign: 11426030
Recall Date: Jul 22, 2021
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I am concerned that GM has not remedied the Chevy Bolt combustion issues and it is not acceptable to instruct customers of recent model year vehicles to keep them parked in the driveway and not to charge them. Furthermore the recalls appear risky since there have been fires after dealers attempted to make repairs to the battery packs in the course of the recall service. There is no confidence in GM's handling of this situation.
Corrective Action:
I am concerned that GM has not remedied the Chevy Bolt combustion issues and it is not acceptable to instruct customers of recent model year vehicles to keep them parked in the driveway and not to charge them. Furthermore the recalls appear risky since there have been fires after dealers attempted to make repairs to the battery packs in the course of the recall service. There is no confidence in GM's handling of this situation.
Additional Notes:
I am concerned that GM has not remedied the Chevy Bolt combustion issues and it is not acceptable to instruct customers of recent model year vehicles to keep them parked in the driveway and not to charge them. Furthermore the recalls appear risky since there have been fires after dealers attempted to make repairs to the battery packs in the course of the recall service. There is no confidence in GM's handling of this situation.
Mfg Campaign: 11425665
Recall Date: Jul 20, 2021
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I’m just reporting GMs persistent negligence in dealing with defective battery cells for 2017-2019 Bolts. Upon tear down these cells will not and do not meet GM quality standards and GMs delayed response and paltry response demonstrate what little concern Gm has in regard to the situation. This is an issue that will compound with time. My car has not caught fire - I just have an early build 2017 and am frustrated with GMs handling / mishandling of this situation.
Corrective Action:
I’m just reporting GMs persistent negligence in dealing with defective battery cells for 2017-2019 Bolts. Upon tear down these cells will not and do not meet GM quality standards and GMs delayed response and paltry response demonstrate what little concern Gm has in regard to the situation. This is an issue that will compound with time. My car has not caught fire - I just have an early build 2017 and am frustrated with GMs handling / mishandling of this situation.
Additional Notes:
I’m just reporting GMs persistent negligence in dealing with defective battery cells for 2017-2019 Bolts. Upon tear down these cells will not and do not meet GM quality standards and GMs delayed response and paltry response demonstrate what little concern Gm has in regard to the situation. This is an issue that will compound with time. My car has not caught fire - I just have an early build 2017 and am frustrated with GMs handling / mishandling of this situation.
Mfg Campaign: 11425579
Recall Date: Jul 19, 2021
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I’m just reporting GMs persistent negligence in dealing with defective battery cells for 2017-2019 Bolts. Upon tear down these cells will not and do not meet GM quality standards and GMs delayed response and paltry response demonstrate what little concern Gm has in regard to the situation. This is an issue that will compound with time. My car has not caught fire - I just have an early build 2017 and am frustrated with GMs handling / mishandling of this situation.
Corrective Action:
I’m just reporting GMs persistent negligence in dealing with defective battery cells for 2017-2019 Bolts. Upon tear down these cells will not and do not meet GM quality standards and GMs delayed response and paltry response demonstrate what little concern Gm has in regard to the situation. This is an issue that will compound with time. My car has not caught fire - I just have an early build 2017 and am frustrated with GMs handling / mishandling of this situation.
Additional Notes:
I’m just reporting GMs persistent negligence in dealing with defective battery cells for 2017-2019 Bolts. Upon tear down these cells will not and do not meet GM quality standards and GMs delayed response and paltry response demonstrate what little concern Gm has in regard to the situation. This is an issue that will compound with time. My car has not caught fire - I just have an early build 2017 and am frustrated with GMs handling / mishandling of this situation.
Mfg Campaign: 11425579
Recall Date: Jul 19, 2021
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I’m just reporting GMs persistent negligence in dealing with defective battery cells for 2017-2019 Bolts. Upon tear down these cells will not and do not meet GM quality standards and GMs delayed response and paltry response demonstrate what little concern Gm has in regard to the situation. This is an issue that will compound with time. My car has not caught fire - I just have an early build 2017 and am frustrated with GMs handling / mishandling of this situation.
Corrective Action:
I’m just reporting GMs persistent negligence in dealing with defective battery cells for 2017-2019 Bolts. Upon tear down these cells will not and do not meet GM quality standards and GMs delayed response and paltry response demonstrate what little concern Gm has in regard to the situation. This is an issue that will compound with time. My car has not caught fire - I just have an early build 2017 and am frustrated with GMs handling / mishandling of this situation.
Additional Notes:
I’m just reporting GMs persistent negligence in dealing with defective battery cells for 2017-2019 Bolts. Upon tear down these cells will not and do not meet GM quality standards and GMs delayed response and paltry response demonstrate what little concern Gm has in regard to the situation. This is an issue that will compound with time. My car has not caught fire - I just have an early build 2017 and am frustrated with GMs handling / mishandling of this situation.
Mfg Campaign: 11425579
Recall Date: Jul 19, 2021
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My car is Cheavy Bolt electric car 2017. It is recalled for battery fire explosion on or about July 2021. I took the car to dealership for recall only on 17 July 2021. After 2 hours they returned the car to me with no explanation on my receipt about recall. I think they did not do anything to the car since no report shows on my receipt. When I asked manager of service they told me ignore warnings on recall. You can park on garage and can charge the car normally. It appears they did not fix my battery problem and I am afraid of my safety. It appears they do not have protocol to fix the car battery.
Corrective Action:
My car is Cheavy Bolt electric car 2017. It is recalled for battery fire explosion on or about July 2021. I took the car to dealership for recall only on 17 July 2021. After 2 hours they returned the car to me with no explanation on my receipt about recall. I think they did not do anything to the car since no report shows on my receipt. When I asked manager of service they told me ignore warnings on recall. You can park on garage and can charge the car normally. It appears they did not fix my battery problem and I am afraid of my safety. It appears they do not have protocol to fix the car battery.
Additional Notes:
My car is Cheavy Bolt electric car 2017. It is recalled for battery fire explosion on or about July 2021. I took the car to dealership for recall only on 17 July 2021. After 2 hours they returned the car to me with no explanation on my receipt about recall. I think they did not do anything to the car since no report shows on my receipt. When I asked manager of service they told me ignore warnings on recall. You can park on garage and can charge the car normally. It appears they did not fix my battery problem and I am afraid of my safety. It appears they do not have protocol to fix the car battery.
Mfg Campaign: 11425324
Recall Date: Jul 18, 2021
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I own a 2017 Chevy Bolt EV which is part of GMs November recall due to battery fires. I have followed all the requests by GM to fix the problems, but there are still fires being reported even with the "fixes" GM has provided. At the end of May, I filed a request for a buyback of my Bolt with Chevrolet Engagement Center (case # 9-6747476536) which was denied over the phone in early July even after 2 additional incidents of fires in Bolts recently update with GM's "fixes". GM will not send me any written statement on why my request was denied and I was told that their decision was final and I couldn't request a review or reinstatement my request for a buyback even if further information is uncovered. Now through GM press releases I am told that I shouldn't charge my 2017 Bolt in my garage and should park it away from my house on the street. Since my charging station is in my garage, I can't charge my car using my existing home charging setup. GM has not contacted me directly regarding this new directive and once again has not provided me with written documentation of this directive. GM's process is complete opaque. I haven't been able to use my 2017 Bolt for over 7 months in the manner in which it was advertised and sold to me when new. Since I apparently have exhausted my options with GM to resolve this fire issue, I request that NHTSA vigorously pursue a remedy from GM effectively deals with these Bolt fire issues and that makes owners like myself whole. It seems only governmental action will get GM's attention before someone is injured or killed by one of these Bolt battery fires. If I can be helpful in an inquiry into this issue, please contact me.
Corrective Action:
I own a 2017 Chevy Bolt EV which is part of GMs November recall due to battery fires. I have followed all the requests by GM to fix the problems, but there are still fires being reported even with the "fixes" GM has provided. At the end of May, I filed a request for a buyback of my Bolt with Chevrolet Engagement Center (case # 9-6747476536) which was denied over the phone in early July even after 2 additional incidents of fires in Bolts recently update with GM's "fixes". GM will not send me any written statement on why my request was denied and I was told that their decision was final and I couldn't request a review or reinstatement my request for a buyback even if further information is uncovered. Now through GM press releases I am told that I shouldn't charge my 2017 Bolt in my garage and should park it away from my house on the street. Since my charging station is in my garage, I can't charge my car using my existing home charging setup. GM has not contacted me directly regarding this new directive and once again has not provided me with written documentation of this directive. GM's process is complete opaque. I haven't been able to use my 2017 Bolt for over 7 months in the manner in which it was advertised and sold to me when new. Since I apparently have exhausted my options with GM to resolve this fire issue, I request that NHTSA vigorously pursue a remedy from GM effectively deals with these Bolt fire issues and that makes owners like myself whole. It seems only governmental action will get GM's attention before someone is injured or killed by one of these Bolt battery fires. If I can be helpful in an inquiry into this issue, please contact me.
Additional Notes:
I own a 2017 Chevy Bolt EV which is part of GMs November recall due to battery fires. I have followed all the requests by GM to fix the problems, but there are still fires being reported even with the "fixes" GM has provided. At the end of May, I filed a request for a buyback of my Bolt with Chevrolet Engagement Center (case # 9-6747476536) which was denied over the phone in early July even after 2 additional incidents of fires in Bolts recently update with GM's "fixes". GM will not send me any written statement on why my request was denied and I was told that their decision was final and I couldn't request a review or reinstatement my request for a buyback even if further information is uncovered. Now through GM press releases I am told that I shouldn't charge my 2017 Bolt in my garage and should park it away from my house on the street. Since my charging station is in my garage, I can't charge my car using my existing home charging setup. GM has not contacted me directly regarding this new directive and once again has not provided me with written documentation of this directive. GM's process is complete opaque. I haven't been able to use my 2017 Bolt for over 7 months in the manner in which it was advertised and sold to me when new. Since I apparently have exhausted my options with GM to resolve this fire issue, I request that NHTSA vigorously pursue a remedy from GM effectively deals with these Bolt fire issues and that makes owners like myself whole. It seems only governmental action will get GM's attention before someone is injured or killed by one of these Bolt battery fires. If I can be helpful in an inquiry into this issue, please contact me.
Mfg Campaign: 11425352
Recall Date: Jul 18, 2021
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
The electronic steering has stopped automatically returning to center after turning - mostly right hand turns. Have seen other similar complaints on a Bolt forum where the entire steering mechanism had to be replaced. Our Chevy mechanic knew nothing about this but told us that this type of repair is out of warranty & would cost well over $1,000 to replace the components.
Corrective Action:
The electronic steering has stopped automatically returning to center after turning - mostly right hand turns. Have seen other similar complaints on a Bolt forum where the entire steering mechanism had to be replaced. Our Chevy mechanic knew nothing about this but told us that this type of repair is out of warranty & would cost well over $1,000 to replace the components.
Additional Notes:
The electronic steering has stopped automatically returning to center after turning - mostly right hand turns. Have seen other similar complaints on a Bolt forum where the entire steering mechanism had to be replaced. Our Chevy mechanic knew nothing about this but told us that this type of repair is out of warranty & would cost well over $1,000 to replace the components.
Mfg Campaign: 11425089
Recall Date: Jul 16, 2021
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Vehicle was recalled due to spontaneous battery fire risk. Two stages of recall work were performed, both related to the vehicle computer and battery monitoring system. Neither has fixed the underlying cause of the problem, so the recall cannot be considered to be complete. The battery remains at risk of fire based on NHTSA notice on 7/14/2021 and numerous press reports, after at least two fires while at rest after charging were reported in vehicles that had the recall work completed. The recall must be extended and amended to include battery replacement with a unit that is not subject to the current spontaneous fire risk. Without that, the vehicle is unsafe to drive and possess due to fire risk, and has zero value as a tradein or onward sale. Alternatively, even though the vehicle was purchased used (with battery warranty still in force, with a purchased extended warranty, and with no disclosure at the time of a recall or battery fire risk), an exchange for an equivalent new Bolt (2020 or newer) would be acceptable.
Corrective Action:
Vehicle was recalled due to spontaneous battery fire risk. Two stages of recall work were performed, both related to the vehicle computer and battery monitoring system. Neither has fixed the underlying cause of the problem, so the recall cannot be considered to be complete. The battery remains at risk of fire based on NHTSA notice on 7/14/2021 and numerous press reports, after at least two fires while at rest after charging were reported in vehicles that had the recall work completed. The recall must be extended and amended to include battery replacement with a unit that is not subject to the current spontaneous fire risk. Without that, the vehicle is unsafe to drive and possess due to fire risk, and has zero value as a tradein or onward sale. Alternatively, even though the vehicle was purchased used (with battery warranty still in force, with a purchased extended warranty, and with no disclosure at the time of a recall or battery fire risk), an exchange for an equivalent new Bolt (2020 or newer) would be acceptable.
Additional Notes:
Vehicle was recalled due to spontaneous battery fire risk. Two stages of recall work were performed, both related to the vehicle computer and battery monitoring system. Neither has fixed the underlying cause of the problem, so the recall cannot be considered to be complete. The battery remains at risk of fire based on NHTSA notice on 7/14/2021 and numerous press reports, after at least two fires while at rest after charging were reported in vehicles that had the recall work completed. The recall must be extended and amended to include battery replacement with a unit that is not subject to the current spontaneous fire risk. Without that, the vehicle is unsafe to drive and possess due to fire risk, and has zero value as a tradein or onward sale. Alternatively, even though the vehicle was purchased used (with battery warranty still in force, with a purchased extended warranty, and with no disclosure at the time of a recall or battery fire risk), an exchange for an equivalent new Bolt (2020 or newer) would be acceptable.
Mfg Campaign: 11425102
Recall Date: Jul 16, 2021
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I am writing this complaint as a general complaint about Chevy's handling of the numerous fires associated with the 2017-2019 Bolt. I own the vehicle listed in this report and fortunately it has not caught on fire. Chevy is using software to try and identify hardware problems and it clearly does not work. There have now been several additional battery fires after their "final fix" was applied. They are telling owners not to put their vehicles inside a garage and only charge them outside. This is completely unacceptable and there should be a full recall for all affected vehicles. Either replace the entire battery or repurchase the car. These batteries are a significant health and safety risk and need to be removed.
Corrective Action:
I am writing this complaint as a general complaint about Chevy's handling of the numerous fires associated with the 2017-2019 Bolt. I own the vehicle listed in this report and fortunately it has not caught on fire. Chevy is using software to try and identify hardware problems and it clearly does not work. There have now been several additional battery fires after their "final fix" was applied. They are telling owners not to put their vehicles inside a garage and only charge them outside. This is completely unacceptable and there should be a full recall for all affected vehicles. Either replace the entire battery or repurchase the car. These batteries are a significant health and safety risk and need to be removed.
Additional Notes:
I am writing this complaint as a general complaint about Chevy's handling of the numerous fires associated with the 2017-2019 Bolt. I own the vehicle listed in this report and fortunately it has not caught on fire. Chevy is using software to try and identify hardware problems and it clearly does not work. There have now been several additional battery fires after their "final fix" was applied. They are telling owners not to put their vehicles inside a garage and only charge them outside. This is completely unacceptable and there should be a full recall for all affected vehicles. Either replace the entire battery or repurchase the car. These batteries are a significant health and safety risk and need to be removed.
Mfg Campaign: 11425125
Recall Date: Jul 16, 2021
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Parking button may not fully engage when pressed causing vehicle to roll forward in drive gear or while in reverse causing vehicle to collide. Vehicle will automatically go into park when driver door is opened, but button can take deep press to fully engage into park. If driver removes foot from brake petal before vehicle is in Park car moves.
Corrective Action:
Parking button may not fully engage when pressed causing vehicle to roll forward in drive gear or while in reverse causing vehicle to collide. Vehicle will automatically go into park when driver door is opened, but button can take deep press to fully engage into park. If driver removes foot from brake petal before vehicle is in Park car moves.
Additional Notes:
Parking button may not fully engage when pressed causing vehicle to roll forward in drive gear or while in reverse causing vehicle to collide. Vehicle will automatically go into park when driver door is opened, but button can take deep press to fully engage into park. If driver removes foot from brake petal before vehicle is in Park car moves.
Mfg Campaign: 11424895
Recall Date: Jul 15, 2021
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Parking button may not fully engage when pressed causing vehicle to roll forward in drive gear or while in reverse causing vehicle to collide. Vehicle will automatically go into park when driver door is opened, but button can take deep press to fully engage into park. If driver removes foot from brake petal before vehicle is in Park car moves.
Corrective Action:
Parking button may not fully engage when pressed causing vehicle to roll forward in drive gear or while in reverse causing vehicle to collide. Vehicle will automatically go into park when driver door is opened, but button can take deep press to fully engage into park. If driver removes foot from brake petal before vehicle is in Park car moves.
Additional Notes:
Parking button may not fully engage when pressed causing vehicle to roll forward in drive gear or while in reverse causing vehicle to collide. Vehicle will automatically go into park when driver door is opened, but button can take deep press to fully engage into park. If driver removes foot from brake petal before vehicle is in Park car moves.
Mfg Campaign: 11424895
Recall Date: Jul 15, 2021
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Parking button may not fully engage when pressed causing vehicle to roll forward in drive gear or while in reverse causing vehicle to collide. Vehicle will automatically go into park when driver door is opened, but button can take deep press to fully engage into park. If driver removes foot from brake petal before vehicle is in Park car moves.
Corrective Action:
Parking button may not fully engage when pressed causing vehicle to roll forward in drive gear or while in reverse causing vehicle to collide. Vehicle will automatically go into park when driver door is opened, but button can take deep press to fully engage into park. If driver removes foot from brake petal before vehicle is in Park car moves.
Additional Notes:
Parking button may not fully engage when pressed causing vehicle to roll forward in drive gear or while in reverse causing vehicle to collide. Vehicle will automatically go into park when driver door is opened, but button can take deep press to fully engage into park. If driver removes foot from brake petal before vehicle is in Park car moves.
Mfg Campaign: 11424895
Recall Date: Jul 15, 2021
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
Steering wheel does not return easily to stationary position after being turned. As a result, wheel must be manually turned in order to straighten steering. This can be particularly cumbersome when in a deep curve or while maneuvering around parking lots, U-turn, etc.
Corrective Action:
Steering wheel does not return easily to stationary position after being turned. As a result, wheel must be manually turned in order to straighten steering. This can be particularly cumbersome when in a deep curve or while maneuvering around parking lots, U-turn, etc.
Additional Notes:
Steering wheel does not return easily to stationary position after being turned. As a result, wheel must be manually turned in order to straighten steering. This can be particularly cumbersome when in a deep curve or while maneuvering around parking lots, U-turn, etc.
Mfg Campaign: 11424896
Recall Date: Jul 15, 2021
General Motors, Llc
Defect Description:
SUSPENSION
Potential Consequences:
Steering wheel does not return easily to stationary position after being turned. As a result, wheel must be manually turned in order to straighten steering. This can be particularly cumbersome when in a deep curve or while maneuvering around parking lots, U-turn, etc.
Corrective Action:
Steering wheel does not return easily to stationary position after being turned. As a result, wheel must be manually turned in order to straighten steering. This can be particularly cumbersome when in a deep curve or while maneuvering around parking lots, U-turn, etc.
Additional Notes:
Steering wheel does not return easily to stationary position after being turned. As a result, wheel must be manually turned in order to straighten steering. This can be particularly cumbersome when in a deep curve or while maneuvering around parking lots, U-turn, etc.
Mfg Campaign: 11424896
Recall Date: Jul 15, 2021
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My car has not personally caught fire, yet. But there is a physical manufacturing defect with the high voltage battery system that causes these cars to catch fire while parked and charging. GM "fixed" the issue with a software update and multiple cars have still managed to catch fire despite being "fixed" and assured that the vehicles were safe to own and operate. It's only a matter of time before one of these cars kills someone and GM clearly is unwilling to do the right thing for the safety of their customers. You can not "fix" a manufacturing defect with a software update. GM clearly is incapable of doing the wright thing on their own and NHTSA needs to force them to take this safety issue seriously.
Corrective Action:
My car has not personally caught fire, yet. But there is a physical manufacturing defect with the high voltage battery system that causes these cars to catch fire while parked and charging. GM "fixed" the issue with a software update and multiple cars have still managed to catch fire despite being "fixed" and assured that the vehicles were safe to own and operate. It's only a matter of time before one of these cars kills someone and GM clearly is unwilling to do the right thing for the safety of their customers. You can not "fix" a manufacturing defect with a software update. GM clearly is incapable of doing the wright thing on their own and NHTSA needs to force them to take this safety issue seriously.
Additional Notes:
My car has not personally caught fire, yet. But there is a physical manufacturing defect with the high voltage battery system that causes these cars to catch fire while parked and charging. GM "fixed" the issue with a software update and multiple cars have still managed to catch fire despite being "fixed" and assured that the vehicles were safe to own and operate. It's only a matter of time before one of these cars kills someone and GM clearly is unwilling to do the right thing for the safety of their customers. You can not "fix" a manufacturing defect with a software update. GM clearly is incapable of doing the wright thing on their own and NHTSA needs to force them to take this safety issue seriously.
Mfg Campaign: 11424964
Recall Date: Jul 15, 2021
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2017 Chevrolet Bolt EV. The contact stated received a recall notification from the manufacturer however, the NHTSA number was not provided. The vehicle was taken to the dealer for the recall repair, and the mechanic reset the battery. The contact stated upon receiving a second recall notification, the vehicle was taken to the dealer for another recall repair and an unknown reprogram was performed. The contact stated after the vehicle was reprogrammed, the battery failed, and the computer screen remained on. The service warning light was illuminated. The vehicle was taken back to the same dealer who diagnosed that there were no issues found. The manufacturer was made aware of the failure and a case was opened. The vehicle was not repaired. The approximate failure mileage was 62,500.
Corrective Action:
The contact owns a 2017 Chevrolet Bolt EV. The contact stated received a recall notification from the manufacturer however, the NHTSA number was not provided. The vehicle was taken to the dealer for the recall repair, and the mechanic reset the battery. The contact stated upon receiving a second recall notification, the vehicle was taken to the dealer for another recall repair and an unknown reprogram was performed. The contact stated after the vehicle was reprogrammed, the battery failed, and the computer screen remained on. The service warning light was illuminated. The vehicle was taken back to the same dealer who diagnosed that there were no issues found. The manufacturer was made aware of the failure and a case was opened. The vehicle was not repaired. The approximate failure mileage was 62,500.
Additional Notes:
The contact owns a 2017 Chevrolet Bolt EV. The contact stated received a recall notification from the manufacturer however, the NHTSA number was not provided. The vehicle was taken to the dealer for the recall repair, and the mechanic reset the battery. The contact stated upon receiving a second recall notification, the vehicle was taken to the dealer for another recall repair and an unknown reprogram was performed. The contact stated after the vehicle was reprogrammed, the battery failed, and the computer screen remained on. The service warning light was illuminated. The vehicle was taken back to the same dealer who diagnosed that there were no issues found. The manufacturer was made aware of the failure and a case was opened. The vehicle was not repaired. The approximate failure mileage was 62,500.
Mfg Campaign: 11424975
Recall Date: Jul 15, 2021
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
I had my Chevy dealer install the second software update and return my battery charging to 100%. There are now two reports of Bolt EV erupting in flame within a couple weeks of each other and both vehicles had the recommended second software installed. I'm reporting that the fix GM has come up with does not work and does not prevent the initial problem of battery fires when vehicle is left unattended. My safety and the safety of my family or other passengers are at risk of a fire starting for no reason and there's no solution offered by GM for this issue. Neighbors are put at risk just by the presence of this vehicle in my driveway. The general public at large are also put at risk if I was to leave the car in a public parking structure like an airport or downtown parking. Waiting on the NHTSA to do something about this to protect the safety of the public.
Corrective Action:
I had my Chevy dealer install the second software update and return my battery charging to 100%. There are now two reports of Bolt EV erupting in flame within a couple weeks of each other and both vehicles had the recommended second software installed. I'm reporting that the fix GM has come up with does not work and does not prevent the initial problem of battery fires when vehicle is left unattended. My safety and the safety of my family or other passengers are at risk of a fire starting for no reason and there's no solution offered by GM for this issue. Neighbors are put at risk just by the presence of this vehicle in my driveway. The general public at large are also put at risk if I was to leave the car in a public parking structure like an airport or downtown parking. Waiting on the NHTSA to do something about this to protect the safety of the public.
Additional Notes:
I had my Chevy dealer install the second software update and return my battery charging to 100%. There are now two reports of Bolt EV erupting in flame within a couple weeks of each other and both vehicles had the recommended second software installed. I'm reporting that the fix GM has come up with does not work and does not prevent the initial problem of battery fires when vehicle is left unattended. My safety and the safety of my family or other passengers are at risk of a fire starting for no reason and there's no solution offered by GM for this issue. Neighbors are put at risk just by the presence of this vehicle in my driveway. The general public at large are also put at risk if I was to leave the car in a public parking structure like an airport or downtown parking. Waiting on the NHTSA to do something about this to protect the safety of the public.
Mfg Campaign: 11425030
Recall Date: Jul 15, 2021
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I had my Chevy dealer install the second software update and return my battery charging to 100%. There are now two reports of Bolt EV erupting in flame within a couple weeks of each other and both vehicles had the recommended second software installed. I'm reporting that the fix GM has come up with does not work and does not prevent the initial problem of battery fires when vehicle is left unattended. My safety and the safety of my family or other passengers are at risk of a fire starting for no reason and there's no solution offered by GM for this issue. Neighbors are put at risk just by the presence of this vehicle in my driveway. The general public at large are also put at risk if I was to leave the car in a public parking structure like an airport or downtown parking. Waiting on the NHTSA to do something about this to protect the safety of the public.
Corrective Action:
I had my Chevy dealer install the second software update and return my battery charging to 100%. There are now two reports of Bolt EV erupting in flame within a couple weeks of each other and both vehicles had the recommended second software installed. I'm reporting that the fix GM has come up with does not work and does not prevent the initial problem of battery fires when vehicle is left unattended. My safety and the safety of my family or other passengers are at risk of a fire starting for no reason and there's no solution offered by GM for this issue. Neighbors are put at risk just by the presence of this vehicle in my driveway. The general public at large are also put at risk if I was to leave the car in a public parking structure like an airport or downtown parking. Waiting on the NHTSA to do something about this to protect the safety of the public.
Additional Notes:
I had my Chevy dealer install the second software update and return my battery charging to 100%. There are now two reports of Bolt EV erupting in flame within a couple weeks of each other and both vehicles had the recommended second software installed. I'm reporting that the fix GM has come up with does not work and does not prevent the initial problem of battery fires when vehicle is left unattended. My safety and the safety of my family or other passengers are at risk of a fire starting for no reason and there's no solution offered by GM for this issue. Neighbors are put at risk just by the presence of this vehicle in my driveway. The general public at large are also put at risk if I was to leave the car in a public parking structure like an airport or downtown parking. Waiting on the NHTSA to do something about this to protect the safety of the public.
Mfg Campaign: 11425030
Recall Date: Jul 15, 2021
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I had my Chevy dealer install the second software update and return my battery charging to 100%. There are now two reports of Bolt EV erupting in flame within a couple weeks of each other and both vehicles had the recommended second software installed. I'm reporting that the fix GM has come up with does not work and does not prevent the initial problem of battery fires when vehicle is left unattended. My safety and the safety of my family or other passengers are at risk of a fire starting for no reason and there's no solution offered by GM for this issue. Neighbors are put at risk just by the presence of this vehicle in my driveway. The general public at large are also put at risk if I was to leave the car in a public parking structure like an airport or downtown parking. Waiting on the NHTSA to do something about this to protect the safety of the public.
Corrective Action:
I had my Chevy dealer install the second software update and return my battery charging to 100%. There are now two reports of Bolt EV erupting in flame within a couple weeks of each other and both vehicles had the recommended second software installed. I'm reporting that the fix GM has come up with does not work and does not prevent the initial problem of battery fires when vehicle is left unattended. My safety and the safety of my family or other passengers are at risk of a fire starting for no reason and there's no solution offered by GM for this issue. Neighbors are put at risk just by the presence of this vehicle in my driveway. The general public at large are also put at risk if I was to leave the car in a public parking structure like an airport or downtown parking. Waiting on the NHTSA to do something about this to protect the safety of the public.
Additional Notes:
I had my Chevy dealer install the second software update and return my battery charging to 100%. There are now two reports of Bolt EV erupting in flame within a couple weeks of each other and both vehicles had the recommended second software installed. I'm reporting that the fix GM has come up with does not work and does not prevent the initial problem of battery fires when vehicle is left unattended. My safety and the safety of my family or other passengers are at risk of a fire starting for no reason and there's no solution offered by GM for this issue. Neighbors are put at risk just by the presence of this vehicle in my driveway. The general public at large are also put at risk if I was to leave the car in a public parking structure like an airport or downtown parking. Waiting on the NHTSA to do something about this to protect the safety of the public.
Mfg Campaign: 11425030
Recall Date: Jul 15, 2021
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Valencia, CA • 36 yrs
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