Complaints & Recalls
Official Safety Recalls - Important!
11 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2017-2023 Chevrolet Bolt EV vehicles. This recall includes certain vehicles previously repaired incorrectly under NHTSA recall number 22V-930. After a crash with seat belt pretensioner deployment, the pretensioner exhaust may ignite carpet fibers near the B-pillar, causing a fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N232421970
Recall Date: Dec 14, 2023
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2017-2023 Chevrolet Bolt EV vehicles. After a crash with seat belt pretensioner deployment, the pretensioner exhaust may ignite carpet fibers near the B-pillar, causing a fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N222383790
Recall Date: Dec 15, 2022
General Motors, Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2017-2019 Chevrolet Bolt EV vehicles previously recalled under NHTSA recall number 20V-701. The high voltage battery could catch fire when charged to full or nearly full capacity.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N212343880
Recall Date: Jul 23, 2021
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling all 2017-2018 and certain 2019 Chevrolet Bolt EV vehicles. The high voltage battery could catch fire when charged to full or nearly full capacity.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202311730
Recall Date: Nov 13, 2020
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Equinox, Impala, Cruze, Volt and Bolt EV vehicles, GMC Terrain vehicles, Buick Lacrosse and Regal vehicles, Cadillac XTS and XTS Professional vehicles and 2018 Chevrolet Malibu vehicles. The rear brake caliper pistons may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18279
Recall Date: Aug 30, 2018
Consumer Complaints
101 ComplaintsGeneral Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Dealer will not do recall : (The high voltage batteries in these vehicles may pose a risk of fire when charged to full, or very close to full, capacity. General Motors said that the bottom of the battery tray is damaged.
Corrective Action:
Dealer will not do recall : (The high voltage batteries in these vehicles may pose a risk of fire when charged to full, or very close to full, capacity. General Motors said that the bottom of the battery tray is damaged.
Additional Notes:
Dealer will not do recall : (The high voltage batteries in these vehicles may pose a risk of fire when charged to full, or very close to full, capacity. General Motors said that the bottom of the battery tray is damaged.
Mfg Campaign: 11528909
Recall Date: Jun 26, 2023
General Motors, Llc
Defect Description:
EXTERIOR LIGHTING:BRAKE LIGHTS
Potential Consequences:
The contact owns a 2018 Chevrolet Bolt EV. The contact stated that while driving at night at an unknown speed, the regen on demand (Rod) was engaged but did not notice any rear illumination. On other occasions, the contact noticed that the vehicles behind were often beeping at her while driving. The vehicle was inspected vehicle while running and the regen on demand (RoD) paddle was activated; however, the rear lights failed to illuminate as needed. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 20,000.
Corrective Action:
The contact owns a 2018 Chevrolet Bolt EV. The contact stated that while driving at night at an unknown speed, the regen on demand (Rod) was engaged but did not notice any rear illumination. On other occasions, the contact noticed that the vehicles behind were often beeping at her while driving. The vehicle was inspected vehicle while running and the regen on demand (RoD) paddle was activated; however, the rear lights failed to illuminate as needed. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 20,000.
Additional Notes:
The contact owns a 2018 Chevrolet Bolt EV. The contact stated that while driving at night at an unknown speed, the regen on demand (Rod) was engaged but did not notice any rear illumination. On other occasions, the contact noticed that the vehicles behind were often beeping at her while driving. The vehicle was inspected vehicle while running and the regen on demand (RoD) paddle was activated; however, the rear lights failed to illuminate as needed. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 20,000.
Mfg Campaign: 11523206
Recall Date: May 22, 2023
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Have inquired repeatedly since recall no. 21V560 issued. Told each time by authorized GM dealer that replacement lithium-ion batter pack is not available yet. Coming up on two years and presumably my vehicle remains at increased risk of fire. Would like GM to execute on the recall and repair.
Corrective Action:
Have inquired repeatedly since recall no. 21V560 issued. Told each time by authorized GM dealer that replacement lithium-ion batter pack is not available yet. Coming up on two years and presumably my vehicle remains at increased risk of fire. Would like GM to execute on the recall and repair.
Additional Notes:
Have inquired repeatedly since recall no. 21V560 issued. Told each time by authorized GM dealer that replacement lithium-ion batter pack is not available yet. Coming up on two years and presumably my vehicle remains at increased risk of fire. Would like GM to execute on the recall and repair.
Mfg Campaign: 11521189
Recall Date: May 9, 2023
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
The factory installed steering rack is binding and fails to return to center. The car has 96,000 miles on it. The steering is dangerous and the vehicle does not track straight even after multiple attempts to align the front end suspension. We replaced the tires, front struts and aligned the vehicle only to discover there is a manufacturing defect in the design of the steering rack.
Corrective Action:
The factory installed steering rack is binding and fails to return to center. The car has 96,000 miles on it. The steering is dangerous and the vehicle does not track straight even after multiple attempts to align the front end suspension. We replaced the tires, front struts and aligned the vehicle only to discover there is a manufacturing defect in the design of the steering rack.
Additional Notes:
The factory installed steering rack is binding and fails to return to center. The car has 96,000 miles on it. The steering is dangerous and the vehicle does not track straight even after multiple attempts to align the front end suspension. We replaced the tires, front struts and aligned the vehicle only to discover there is a manufacturing defect in the design of the steering rack.
Mfg Campaign: 11513826
Recall Date: Mar 26, 2023
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Driving 65mph in middle lane the vehicle suddenly dropped in speed to 45mph and on the dash a warning came up that said “Propulsion power is reduced” this almost caused a semi truck to rear end me.
Corrective Action:
Driving 65mph in middle lane the vehicle suddenly dropped in speed to 45mph and on the dash a warning came up that said “Propulsion power is reduced” this almost caused a semi truck to rear end me.
Additional Notes:
Driving 65mph in middle lane the vehicle suddenly dropped in speed to 45mph and on the dash a warning came up that said “Propulsion power is reduced” this almost caused a semi truck to rear end me.
Mfg Campaign: 11512482
Recall Date: Mar 17, 2023
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I received a "Propulsion Power Reduced" warning indicator on my 2018 Chevy Bolt while driving on the highway. Although I did not lose power, I am afraid to drive my car. I am advised by the car repairer that I should not drive the vehicle until it is repaired because it may stop suddenly without warning. GM has never contacted me about this safety issue despite being aware of the problem. The National Highway Traffic Safety Administration should open an investigation and issue a safety recall on this issue. This problem should be categorized as a severe safety hazard and listed on the NHTSA website for the benefit of consumers.
Corrective Action:
I received a "Propulsion Power Reduced" warning indicator on my 2018 Chevy Bolt while driving on the highway. Although I did not lose power, I am afraid to drive my car. I am advised by the car repairer that I should not drive the vehicle until it is repaired because it may stop suddenly without warning. GM has never contacted me about this safety issue despite being aware of the problem. The National Highway Traffic Safety Administration should open an investigation and issue a safety recall on this issue. This problem should be categorized as a severe safety hazard and listed on the NHTSA website for the benefit of consumers.
Additional Notes:
I received a "Propulsion Power Reduced" warning indicator on my 2018 Chevy Bolt while driving on the highway. Although I did not lose power, I am afraid to drive my car. I am advised by the car repairer that I should not drive the vehicle until it is repaired because it may stop suddenly without warning. GM has never contacted me about this safety issue despite being aware of the problem. The National Highway Traffic Safety Administration should open an investigation and issue a safety recall on this issue. This problem should be categorized as a severe safety hazard and listed on the NHTSA website for the benefit of consumers.
Mfg Campaign: 11507102
Recall Date: Feb 13, 2023
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
I purchased this car at 15,000 miles in October 2021. It’s my first electric car, and I just assumed that the stiffness in the steering wheel was part of the electric car experience. Big mistake! I took it into the dealer last week and they want $3500 to replace the steering mechanism, I’ve been looking online and I see lots of other people having this issue. This seems like a severe safety issue and Chevy needs to take responsibility for it.
Corrective Action:
I purchased this car at 15,000 miles in October 2021. It’s my first electric car, and I just assumed that the stiffness in the steering wheel was part of the electric car experience. Big mistake! I took it into the dealer last week and they want $3500 to replace the steering mechanism, I’ve been looking online and I see lots of other people having this issue. This seems like a severe safety issue and Chevy needs to take responsibility for it.
Additional Notes:
I purchased this car at 15,000 miles in October 2021. It’s my first electric car, and I just assumed that the stiffness in the steering wheel was part of the electric car experience. Big mistake! I took it into the dealer last week and they want $3500 to replace the steering mechanism, I’ve been looking online and I see lots of other people having this issue. This seems like a severe safety issue and Chevy needs to take responsibility for it.
Mfg Campaign: 11497866
Recall Date: Dec 17, 2022
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
This car has only 33,000 miles and has been driven gently, mostly on the highway. My wife took her car into the dealer to have the computer software updated (from the battery fiasco-it has never worked correctly since the batteries were changed) and the dealer advised that the car has a "stuck" steering gear, and it was unsafe to drive. The dealer produced an estimate for $2883.24 to change the steering gear, with the same presumably defective parts that were originally used. Now that it has been pointed out my wife said that the steering was getting harder and harder over time and that it probably was starting within the 3 year warranty period. Chevrolet does not consider the vehicles steering to be part of the "drivetrain", even though you cannot drive the car without steering and the dealer says that it is "unsafe to drive"
Corrective Action:
This car has only 33,000 miles and has been driven gently, mostly on the highway. My wife took her car into the dealer to have the computer software updated (from the battery fiasco-it has never worked correctly since the batteries were changed) and the dealer advised that the car has a "stuck" steering gear, and it was unsafe to drive. The dealer produced an estimate for $2883.24 to change the steering gear, with the same presumably defective parts that were originally used. Now that it has been pointed out my wife said that the steering was getting harder and harder over time and that it probably was starting within the 3 year warranty period. Chevrolet does not consider the vehicles steering to be part of the "drivetrain", even though you cannot drive the car without steering and the dealer says that it is "unsafe to drive"
Additional Notes:
This car has only 33,000 miles and has been driven gently, mostly on the highway. My wife took her car into the dealer to have the computer software updated (from the battery fiasco-it has never worked correctly since the batteries were changed) and the dealer advised that the car has a "stuck" steering gear, and it was unsafe to drive. The dealer produced an estimate for $2883.24 to change the steering gear, with the same presumably defective parts that were originally used. Now that it has been pointed out my wife said that the steering was getting harder and harder over time and that it probably was starting within the 3 year warranty period. Chevrolet does not consider the vehicles steering to be part of the "drivetrain", even though you cannot drive the car without steering and the dealer says that it is "unsafe to drive"
Mfg Campaign: 11490285
Recall Date: Oct 21, 2022
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
The steering binds up while turning and the steering wheel does not return to its center neutral position. This is a major safety issue because it takes significant effort to get the car to go straight again. I have nearly gone off the road because of the car’s unpredictable steering. The problem was reproduced and confirmed by my Chevy dealer. The technician attributes the problem to a defective steering gear. After some research online, I see that this problem is common with the Bolt. This is a major safety concern and there should be a recall to correct the problem and hold Chevrolet accountable. There were no warning lights or other signs of malfunction. The problem has made the wheels out of alignment, however.
Corrective Action:
The steering binds up while turning and the steering wheel does not return to its center neutral position. This is a major safety issue because it takes significant effort to get the car to go straight again. I have nearly gone off the road because of the car’s unpredictable steering. The problem was reproduced and confirmed by my Chevy dealer. The technician attributes the problem to a defective steering gear. After some research online, I see that this problem is common with the Bolt. This is a major safety concern and there should be a recall to correct the problem and hold Chevrolet accountable. There were no warning lights or other signs of malfunction. The problem has made the wheels out of alignment, however.
Additional Notes:
The steering binds up while turning and the steering wheel does not return to its center neutral position. This is a major safety issue because it takes significant effort to get the car to go straight again. I have nearly gone off the road because of the car’s unpredictable steering. The problem was reproduced and confirmed by my Chevy dealer. The technician attributes the problem to a defective steering gear. After some research online, I see that this problem is common with the Bolt. This is a major safety concern and there should be a recall to correct the problem and hold Chevrolet accountable. There were no warning lights or other signs of malfunction. The problem has made the wheels out of alignment, however.
Mfg Campaign: 11484862
Recall Date: Sep 16, 2022
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
Our vehicle's power steering is intermittent. It randomly shuts off, leaving the driver with no power steering. Most frequently, the problem surfaces just after start-up, however, this problem also occurs after driving the car for several minutes, such as when the vehicle is parked but turned on, when the vehicle is in motion while driving, and even once in the middle of a U-turn. Once out, the power steering stays off for several minutes, sometimes only 5 minutes, sometimes 15. Once out, the power steering has a) come back on without warning 5-15 minutes later, while the vehicle is in motion while driving, or b) not returned at all for the duration of a drive. It feels unsafe to drive a car that will lose power steering in the middle of a drive. Imagine you are turning the vehicle around a tight corner at 30mph, and all of a sudden the vehicle's trajectory is instantly changed and/or affected because you aren't prepared to grip the steering wheel and apply force strong enough to hold its position without the power assist. Or, imagine the power steering goes out, and you're driving on natural power, applying force strong enough to keep the vehicle on its intended trajectory, but then, without warning, power steering returns, and you suddenly have to correct by lightening your hold? In both scenarios, the power steering is unreliably putting the driver and passengers, along with other motorists or pedestrians, at risk due to the intermittent and unpredictable power steering problem. Yes, it has been inspected by the manufacturer at a Chevy dealership and it was determined: "Internal Power Steering Module Failure. Verified on road test. Found no communication from steering control module. Test power and ground. Recommend replacement." A warning sound and a flash notice on the indicator screen both emerge simultaneously when the problem occurs, however, no messages or indications happen prior to the failure. For us, they first appeared in February 2022.
Corrective Action:
Our vehicle's power steering is intermittent. It randomly shuts off, leaving the driver with no power steering. Most frequently, the problem surfaces just after start-up, however, this problem also occurs after driving the car for several minutes, such as when the vehicle is parked but turned on, when the vehicle is in motion while driving, and even once in the middle of a U-turn. Once out, the power steering stays off for several minutes, sometimes only 5 minutes, sometimes 15. Once out, the power steering has a) come back on without warning 5-15 minutes later, while the vehicle is in motion while driving, or b) not returned at all for the duration of a drive. It feels unsafe to drive a car that will lose power steering in the middle of a drive. Imagine you are turning the vehicle around a tight corner at 30mph, and all of a sudden the vehicle's trajectory is instantly changed and/or affected because you aren't prepared to grip the steering wheel and apply force strong enough to hold its position without the power assist. Or, imagine the power steering goes out, and you're driving on natural power, applying force strong enough to keep the vehicle on its intended trajectory, but then, without warning, power steering returns, and you suddenly have to correct by lightening your hold? In both scenarios, the power steering is unreliably putting the driver and passengers, along with other motorists or pedestrians, at risk due to the intermittent and unpredictable power steering problem. Yes, it has been inspected by the manufacturer at a Chevy dealership and it was determined: "Internal Power Steering Module Failure. Verified on road test. Found no communication from steering control module. Test power and ground. Recommend replacement." A warning sound and a flash notice on the indicator screen both emerge simultaneously when the problem occurs, however, no messages or indications happen prior to the failure. For us, they first appeared in February 2022.
Additional Notes:
Our vehicle's power steering is intermittent. It randomly shuts off, leaving the driver with no power steering. Most frequently, the problem surfaces just after start-up, however, this problem also occurs after driving the car for several minutes, such as when the vehicle is parked but turned on, when the vehicle is in motion while driving, and even once in the middle of a U-turn. Once out, the power steering stays off for several minutes, sometimes only 5 minutes, sometimes 15. Once out, the power steering has a) come back on without warning 5-15 minutes later, while the vehicle is in motion while driving, or b) not returned at all for the duration of a drive. It feels unsafe to drive a car that will lose power steering in the middle of a drive. Imagine you are turning the vehicle around a tight corner at 30mph, and all of a sudden the vehicle's trajectory is instantly changed and/or affected because you aren't prepared to grip the steering wheel and apply force strong enough to hold its position without the power assist. Or, imagine the power steering goes out, and you're driving on natural power, applying force strong enough to keep the vehicle on its intended trajectory, but then, without warning, power steering returns, and you suddenly have to correct by lightening your hold? In both scenarios, the power steering is unreliably putting the driver and passengers, along with other motorists or pedestrians, at risk due to the intermittent and unpredictable power steering problem. Yes, it has been inspected by the manufacturer at a Chevy dealership and it was determined: "Internal Power Steering Module Failure. Verified on road test. Found no communication from steering control module. Test power and ground. Recommend replacement." A warning sound and a flash notice on the indicator screen both emerge simultaneously when the problem occurs, however, no messages or indications happen prior to the failure. For us, they first appeared in February 2022.
Mfg Campaign: 11482650
Recall Date: Sep 2, 2022
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
Over the last month I have noticed that the steering fails to return to center once I turn the front wheels more than a few degrees to the right or left. I thought it could be a tire wear or miss-alignment issue so I got new tires and an alignment but the problem is still quite bad. While I noticed it starting at the end of July, it is an ongoing problem. It seems to be getting worse - the steering now ‘sticks’ consistently in both directions.
Corrective Action:
Over the last month I have noticed that the steering fails to return to center once I turn the front wheels more than a few degrees to the right or left. I thought it could be a tire wear or miss-alignment issue so I got new tires and an alignment but the problem is still quite bad. While I noticed it starting at the end of July, it is an ongoing problem. It seems to be getting worse - the steering now ‘sticks’ consistently in both directions.
Additional Notes:
Over the last month I have noticed that the steering fails to return to center once I turn the front wheels more than a few degrees to the right or left. I thought it could be a tire wear or miss-alignment issue so I got new tires and an alignment but the problem is still quite bad. While I noticed it starting at the end of July, it is an ongoing problem. It seems to be getting worse - the steering now ‘sticks’ consistently in both directions.
Mfg Campaign: 11482146
Recall Date: Aug 31, 2022
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
The steering wheel.does not turn back to the center once I make a turn. Mechanics say it is a steering gear that is out of order. My wife and I got into the accident multiple times due to this.
Corrective Action:
The steering wheel.does not turn back to the center once I make a turn. Mechanics say it is a steering gear that is out of order. My wife and I got into the accident multiple times due to this.
Additional Notes:
The steering wheel.does not turn back to the center once I make a turn. Mechanics say it is a steering gear that is out of order. My wife and I got into the accident multiple times due to this.
Mfg Campaign: 11480437
Recall Date: Aug 21, 2022
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
While driving at highway speed, the steering wheel started to shimmy, making the vehicle difficult to control. On inspection, the front wheel was very hot. The mechanic advised that the front caliper is defective. The Bolt EV is equipped with a regenerative braking system that stops the vehicle. This vehicle has been stopped by using this regenerative braking system about 99% of the time. The mechanic advised that since the caliper has not been used, it has started freezing, causing the brakes to continue to be applied after they are used. This causes the wheel to heat during driving, and at continuous highway speeds, causes the steering wheel to shimmy and makes the vehicle difficult to control. The vehicle has less than 10,000 miles. The brake dragging also causes reduced acceleration. The unexpected reduced acceleration can cause a hazard in the event of passing where the vehicle is unable to pass and return to the driving lane before oncoming vehicles arrive. There were no warning lamps, and the part has not been removed from the vehicle at this writing. It is not known whether the mechanic reproduced this fault. The fault has been intermittent, but has occurred on more than one occasion.
Corrective Action:
While driving at highway speed, the steering wheel started to shimmy, making the vehicle difficult to control. On inspection, the front wheel was very hot. The mechanic advised that the front caliper is defective. The Bolt EV is equipped with a regenerative braking system that stops the vehicle. This vehicle has been stopped by using this regenerative braking system about 99% of the time. The mechanic advised that since the caliper has not been used, it has started freezing, causing the brakes to continue to be applied after they are used. This causes the wheel to heat during driving, and at continuous highway speeds, causes the steering wheel to shimmy and makes the vehicle difficult to control. The vehicle has less than 10,000 miles. The brake dragging also causes reduced acceleration. The unexpected reduced acceleration can cause a hazard in the event of passing where the vehicle is unable to pass and return to the driving lane before oncoming vehicles arrive. There were no warning lamps, and the part has not been removed from the vehicle at this writing. It is not known whether the mechanic reproduced this fault. The fault has been intermittent, but has occurred on more than one occasion.
Additional Notes:
While driving at highway speed, the steering wheel started to shimmy, making the vehicle difficult to control. On inspection, the front wheel was very hot. The mechanic advised that the front caliper is defective. The Bolt EV is equipped with a regenerative braking system that stops the vehicle. This vehicle has been stopped by using this regenerative braking system about 99% of the time. The mechanic advised that since the caliper has not been used, it has started freezing, causing the brakes to continue to be applied after they are used. This causes the wheel to heat during driving, and at continuous highway speeds, causes the steering wheel to shimmy and makes the vehicle difficult to control. The vehicle has less than 10,000 miles. The brake dragging also causes reduced acceleration. The unexpected reduced acceleration can cause a hazard in the event of passing where the vehicle is unable to pass and return to the driving lane before oncoming vehicles arrive. There were no warning lamps, and the part has not been removed from the vehicle at this writing. It is not known whether the mechanic reproduced this fault. The fault has been intermittent, but has occurred on more than one occasion.
Mfg Campaign: 11480245
Recall Date: Aug 19, 2022
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The battery in this vehicle was replaced pursuant to the current recall at the Morehart Murphy dealership in Durango, CO about two(2) months ago. On approximately June 5, 2022, the car began showing a "Propulsion Power Is Reduced" warning, despite the fact that the battery was approximately 3/4 fully charged and showing a range of 248 miles. We made arrangements to take the car into the dealership on June 9, 2022. Once the car was at the dealership, the EV technician reported that the dealership had just received a bulletin from GM about this problem on that same day, that the problem was with the replaced battery, that GM engineers were working on the problem, that the car was not safe to drive, and that the car would have to be left with the dealership until a solution was found. We have heard nothing from the dealership since that time. I called the dealership this morning (June 20, 2022). The dealership advised that GM had not responded to the calls from the dealership and that no solution to the problem has been offered. The dealership suggested that I call GM directly and "raise a stink." I called GM this morning and reported the problem. GM offered no solution other than stating that it would call a "district manager." This identical problem has been reported online by other Bolt owners who have had their batteries replaced pursuant to the recall.
Corrective Action:
The battery in this vehicle was replaced pursuant to the current recall at the Morehart Murphy dealership in Durango, CO about two(2) months ago. On approximately June 5, 2022, the car began showing a "Propulsion Power Is Reduced" warning, despite the fact that the battery was approximately 3/4 fully charged and showing a range of 248 miles. We made arrangements to take the car into the dealership on June 9, 2022. Once the car was at the dealership, the EV technician reported that the dealership had just received a bulletin from GM about this problem on that same day, that the problem was with the replaced battery, that GM engineers were working on the problem, that the car was not safe to drive, and that the car would have to be left with the dealership until a solution was found. We have heard nothing from the dealership since that time. I called the dealership this morning (June 20, 2022). The dealership advised that GM had not responded to the calls from the dealership and that no solution to the problem has been offered. The dealership suggested that I call GM directly and "raise a stink." I called GM this morning and reported the problem. GM offered no solution other than stating that it would call a "district manager." This identical problem has been reported online by other Bolt owners who have had their batteries replaced pursuant to the recall.
Additional Notes:
The battery in this vehicle was replaced pursuant to the current recall at the Morehart Murphy dealership in Durango, CO about two(2) months ago. On approximately June 5, 2022, the car began showing a "Propulsion Power Is Reduced" warning, despite the fact that the battery was approximately 3/4 fully charged and showing a range of 248 miles. We made arrangements to take the car into the dealership on June 9, 2022. Once the car was at the dealership, the EV technician reported that the dealership had just received a bulletin from GM about this problem on that same day, that the problem was with the replaced battery, that GM engineers were working on the problem, that the car was not safe to drive, and that the car would have to be left with the dealership until a solution was found. We have heard nothing from the dealership since that time. I called the dealership this morning (June 20, 2022). The dealership advised that GM had not responded to the calls from the dealership and that no solution to the problem has been offered. The dealership suggested that I call GM directly and "raise a stink." I called GM this morning and reported the problem. GM offered no solution other than stating that it would call a "district manager." This identical problem has been reported online by other Bolt owners who have had their batteries replaced pursuant to the recall.
Mfg Campaign: 11470072
Recall Date: Jun 20, 2022
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2018 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V560000 (Electrical System). The contact stated that the battery power had decreased by 25 percent. There were no warning lights illuminated. The contact called the local dealer and was informed that the battery was on back order. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was contacted but no assistance was provided. The approximate failure mileage was 1. Parts distribution disconnect.
Corrective Action:
The contact owns a 2018 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V560000 (Electrical System). The contact stated that the battery power had decreased by 25 percent. There were no warning lights illuminated. The contact called the local dealer and was informed that the battery was on back order. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was contacted but no assistance was provided. The approximate failure mileage was 1. Parts distribution disconnect.
Additional Notes:
The contact owns a 2018 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V560000 (Electrical System). The contact stated that the battery power had decreased by 25 percent. There were no warning lights illuminated. The contact called the local dealer and was informed that the battery was on back order. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was contacted but no assistance was provided. The approximate failure mileage was 1. Parts distribution disconnect.
Mfg Campaign: 11467326
Recall Date: Jun 3, 2022
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I have tried to schedule service for the High Voltage Battery Recall using a GM recommended service provider in Jefferson City MO named Rusty Drewing Chevrolet. I was turned away after scheduling my service over 1 month prior because they will not service the vehicle stating they are not getting the appropriate tools from GM. I was told that even if I left the vehicle with them for a month they would not be able to service it because GM is not sending them the replacement tools that they need to properly discharge the HV battery. I am now forced to continue operating a potentially dangerous vehicle because I am being refused service to get a recall performed on my vehicle.
Corrective Action:
I have tried to schedule service for the High Voltage Battery Recall using a GM recommended service provider in Jefferson City MO named Rusty Drewing Chevrolet. I was turned away after scheduling my service over 1 month prior because they will not service the vehicle stating they are not getting the appropriate tools from GM. I was told that even if I left the vehicle with them for a month they would not be able to service it because GM is not sending them the replacement tools that they need to properly discharge the HV battery. I am now forced to continue operating a potentially dangerous vehicle because I am being refused service to get a recall performed on my vehicle.
Additional Notes:
I have tried to schedule service for the High Voltage Battery Recall using a GM recommended service provider in Jefferson City MO named Rusty Drewing Chevrolet. I was turned away after scheduling my service over 1 month prior because they will not service the vehicle stating they are not getting the appropriate tools from GM. I was told that even if I left the vehicle with them for a month they would not be able to service it because GM is not sending them the replacement tools that they need to properly discharge the HV battery. I am now forced to continue operating a potentially dangerous vehicle because I am being refused service to get a recall performed on my vehicle.
Mfg Campaign: 11467129
Recall Date: Jun 2, 2022
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
INTERMITTENT EXTREME VIBRATIONS OF THE VEHICLE WHEN DRIVING. THIS ISSUE COME AND GOES WITH OUT ANY WARNING LIGHTS DISPLAYING. THE VIBRATIONS ARE SO EXTREME THAT I MUST SLOW DOWN TO 30 MILES PER HOUR OUR LESS TO MAINTAIN CONTROLL. I TOOK THE VEHICLE TO THE LOCAL DEALERSHIP AND LEFT IT FOR A EWEEK AND THEY COULD NEVER REPRODUCE THE PROBLEM. THE PROBLEM HAS OCCURED SEVERAL TIMES SINCE TAKING THE VEHICLE TO THE DEALERSHIP EARLY 2022. IF YOU DRIVE THE VEHICLE LONG ENOUGH IT WILL USUALLY STOP THE VIBRATIONS AND IF YOU TURN OFF THE VEHICLE AND LET SIT OVERNIGHT; THE VIBRATIONS ARE NOT PRESENT WHEN YOU DRIVE THE VEHICLE THE NEXT MORNING. IF YOU TURN OFF THE VEHICLE FOR JUST A FEW MINUTES THE VIBRATIONS ARE STILL THERE, BUT MNAY STOP IF YOU CAN DRIVE IT LOGER. I CAN NOT TELL IF THE PROBLEM IS THE BRAKES OR THE DRIVE TRAIN. I DO NOT KNOW IF THE VEHICLE MAY JUST LOCK UP IN THE MIDDLE OF TRAFFIC.
Corrective Action:
INTERMITTENT EXTREME VIBRATIONS OF THE VEHICLE WHEN DRIVING. THIS ISSUE COME AND GOES WITH OUT ANY WARNING LIGHTS DISPLAYING. THE VIBRATIONS ARE SO EXTREME THAT I MUST SLOW DOWN TO 30 MILES PER HOUR OUR LESS TO MAINTAIN CONTROLL. I TOOK THE VEHICLE TO THE LOCAL DEALERSHIP AND LEFT IT FOR A EWEEK AND THEY COULD NEVER REPRODUCE THE PROBLEM. THE PROBLEM HAS OCCURED SEVERAL TIMES SINCE TAKING THE VEHICLE TO THE DEALERSHIP EARLY 2022. IF YOU DRIVE THE VEHICLE LONG ENOUGH IT WILL USUALLY STOP THE VIBRATIONS AND IF YOU TURN OFF THE VEHICLE AND LET SIT OVERNIGHT; THE VIBRATIONS ARE NOT PRESENT WHEN YOU DRIVE THE VEHICLE THE NEXT MORNING. IF YOU TURN OFF THE VEHICLE FOR JUST A FEW MINUTES THE VIBRATIONS ARE STILL THERE, BUT MNAY STOP IF YOU CAN DRIVE IT LOGER. I CAN NOT TELL IF THE PROBLEM IS THE BRAKES OR THE DRIVE TRAIN. I DO NOT KNOW IF THE VEHICLE MAY JUST LOCK UP IN THE MIDDLE OF TRAFFIC.
Additional Notes:
INTERMITTENT EXTREME VIBRATIONS OF THE VEHICLE WHEN DRIVING. THIS ISSUE COME AND GOES WITH OUT ANY WARNING LIGHTS DISPLAYING. THE VIBRATIONS ARE SO EXTREME THAT I MUST SLOW DOWN TO 30 MILES PER HOUR OUR LESS TO MAINTAIN CONTROLL. I TOOK THE VEHICLE TO THE LOCAL DEALERSHIP AND LEFT IT FOR A EWEEK AND THEY COULD NEVER REPRODUCE THE PROBLEM. THE PROBLEM HAS OCCURED SEVERAL TIMES SINCE TAKING THE VEHICLE TO THE DEALERSHIP EARLY 2022. IF YOU DRIVE THE VEHICLE LONG ENOUGH IT WILL USUALLY STOP THE VIBRATIONS AND IF YOU TURN OFF THE VEHICLE AND LET SIT OVERNIGHT; THE VIBRATIONS ARE NOT PRESENT WHEN YOU DRIVE THE VEHICLE THE NEXT MORNING. IF YOU TURN OFF THE VEHICLE FOR JUST A FEW MINUTES THE VIBRATIONS ARE STILL THERE, BUT MNAY STOP IF YOU CAN DRIVE IT LOGER. I CAN NOT TELL IF THE PROBLEM IS THE BRAKES OR THE DRIVE TRAIN. I DO NOT KNOW IF THE VEHICLE MAY JUST LOCK UP IN THE MIDDLE OF TRAFFIC.
Mfg Campaign: 11461619
Recall Date: Apr 21, 2022
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
INTERMITTENT EXTREME VIBRATIONS OF THE VEHICLE WHEN DRIVING. THIS ISSUE COME AND GOES WITH OUT ANY WARNING LIGHTS DISPLAYING. THE VIBRATIONS ARE SO EXTREME THAT I MUST SLOW DOWN TO 30 MILES PER HOUR OUR LESS TO MAINTAIN CONTROLL. I TOOK THE VEHICLE TO THE LOCAL DEALERSHIP AND LEFT IT FOR A EWEEK AND THEY COULD NEVER REPRODUCE THE PROBLEM. THE PROBLEM HAS OCCURED SEVERAL TIMES SINCE TAKING THE VEHICLE TO THE DEALERSHIP EARLY 2022. IF YOU DRIVE THE VEHICLE LONG ENOUGH IT WILL USUALLY STOP THE VIBRATIONS AND IF YOU TURN OFF THE VEHICLE AND LET SIT OVERNIGHT; THE VIBRATIONS ARE NOT PRESENT WHEN YOU DRIVE THE VEHICLE THE NEXT MORNING. IF YOU TURN OFF THE VEHICLE FOR JUST A FEW MINUTES THE VIBRATIONS ARE STILL THERE, BUT MNAY STOP IF YOU CAN DRIVE IT LOGER. I CAN NOT TELL IF THE PROBLEM IS THE BRAKES OR THE DRIVE TRAIN. I DO NOT KNOW IF THE VEHICLE MAY JUST LOCK UP IN THE MIDDLE OF TRAFFIC.
Corrective Action:
INTERMITTENT EXTREME VIBRATIONS OF THE VEHICLE WHEN DRIVING. THIS ISSUE COME AND GOES WITH OUT ANY WARNING LIGHTS DISPLAYING. THE VIBRATIONS ARE SO EXTREME THAT I MUST SLOW DOWN TO 30 MILES PER HOUR OUR LESS TO MAINTAIN CONTROLL. I TOOK THE VEHICLE TO THE LOCAL DEALERSHIP AND LEFT IT FOR A EWEEK AND THEY COULD NEVER REPRODUCE THE PROBLEM. THE PROBLEM HAS OCCURED SEVERAL TIMES SINCE TAKING THE VEHICLE TO THE DEALERSHIP EARLY 2022. IF YOU DRIVE THE VEHICLE LONG ENOUGH IT WILL USUALLY STOP THE VIBRATIONS AND IF YOU TURN OFF THE VEHICLE AND LET SIT OVERNIGHT; THE VIBRATIONS ARE NOT PRESENT WHEN YOU DRIVE THE VEHICLE THE NEXT MORNING. IF YOU TURN OFF THE VEHICLE FOR JUST A FEW MINUTES THE VIBRATIONS ARE STILL THERE, BUT MNAY STOP IF YOU CAN DRIVE IT LOGER. I CAN NOT TELL IF THE PROBLEM IS THE BRAKES OR THE DRIVE TRAIN. I DO NOT KNOW IF THE VEHICLE MAY JUST LOCK UP IN THE MIDDLE OF TRAFFIC.
Additional Notes:
INTERMITTENT EXTREME VIBRATIONS OF THE VEHICLE WHEN DRIVING. THIS ISSUE COME AND GOES WITH OUT ANY WARNING LIGHTS DISPLAYING. THE VIBRATIONS ARE SO EXTREME THAT I MUST SLOW DOWN TO 30 MILES PER HOUR OUR LESS TO MAINTAIN CONTROLL. I TOOK THE VEHICLE TO THE LOCAL DEALERSHIP AND LEFT IT FOR A EWEEK AND THEY COULD NEVER REPRODUCE THE PROBLEM. THE PROBLEM HAS OCCURED SEVERAL TIMES SINCE TAKING THE VEHICLE TO THE DEALERSHIP EARLY 2022. IF YOU DRIVE THE VEHICLE LONG ENOUGH IT WILL USUALLY STOP THE VIBRATIONS AND IF YOU TURN OFF THE VEHICLE AND LET SIT OVERNIGHT; THE VIBRATIONS ARE NOT PRESENT WHEN YOU DRIVE THE VEHICLE THE NEXT MORNING. IF YOU TURN OFF THE VEHICLE FOR JUST A FEW MINUTES THE VIBRATIONS ARE STILL THERE, BUT MNAY STOP IF YOU CAN DRIVE IT LOGER. I CAN NOT TELL IF THE PROBLEM IS THE BRAKES OR THE DRIVE TRAIN. I DO NOT KNOW IF THE VEHICLE MAY JUST LOCK UP IN THE MIDDLE OF TRAFFIC.
Mfg Campaign: 11461619
Recall Date: Apr 21, 2022
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
It appears the steering rack is binding up. On sweeping corners at moderate speed (30-50mph) the steering wheel must forcefully be returned to center, regardless of direction and wants to turn a little further into the corner, the driver must always forcefully maintain control of the wheel at moderate speeds. The car has recently had a 4 wheel alignment, and steers straight otherwise. The vehicle is available for inspection upon request. The failure may put drivers at risk if they are not able to overcome the force required to straighten the wheel (which is far beyond the typical force required to drive a car with power steering) or are inattentive to the behavior. The vehicle has not yet been diagnosed by an independent service center. I have diagnosed it myself by putting the vehicle up on jack stands. With the front wheels off the ground, and the steering column disconnected from the steering rack, you can feel that the steering rack has bound up. While gripping the sides of the wheels, with them off the ground, and the steering column disconnected, the wheels are very difficult to steer, and you can feel the rack skips and jumps discontinuously. I will have the failure inspected by a GM dealer within the next few weeks as time allows. There are no warning lamps or messages. The primary symptom is that the steering wheel does no return to center upon exiting turns. This is a discussed failure on the Bolt EV forums & internet here: https://www.chevybolt.org/threads/steering-wheel-not-centering-after-a-turn.33873/ https://www.carproblemzoo.com/chevrolet/boltev/2017/steering-problems.php https://www.carproblemzoo.com/chevrolet/boltev/steering-problems.php https://www.chevybolt.org/threads/2018-chevy-bolt-46k-miles-needs-steering-rack-3k-dollar-repair.37332/page-2#post-701932 https://www.chevybolt.org/threads/steering-rack-oil-leak.28129/
Corrective Action:
It appears the steering rack is binding up. On sweeping corners at moderate speed (30-50mph) the steering wheel must forcefully be returned to center, regardless of direction and wants to turn a little further into the corner, the driver must always forcefully maintain control of the wheel at moderate speeds. The car has recently had a 4 wheel alignment, and steers straight otherwise. The vehicle is available for inspection upon request. The failure may put drivers at risk if they are not able to overcome the force required to straighten the wheel (which is far beyond the typical force required to drive a car with power steering) or are inattentive to the behavior. The vehicle has not yet been diagnosed by an independent service center. I have diagnosed it myself by putting the vehicle up on jack stands. With the front wheels off the ground, and the steering column disconnected from the steering rack, you can feel that the steering rack has bound up. While gripping the sides of the wheels, with them off the ground, and the steering column disconnected, the wheels are very difficult to steer, and you can feel the rack skips and jumps discontinuously. I will have the failure inspected by a GM dealer within the next few weeks as time allows. There are no warning lamps or messages. The primary symptom is that the steering wheel does no return to center upon exiting turns. This is a discussed failure on the Bolt EV forums & internet here: https://www.chevybolt.org/threads/steering-wheel-not-centering-after-a-turn.33873/ https://www.carproblemzoo.com/chevrolet/boltev/2017/steering-problems.php https://www.carproblemzoo.com/chevrolet/boltev/steering-problems.php https://www.chevybolt.org/threads/2018-chevy-bolt-46k-miles-needs-steering-rack-3k-dollar-repair.37332/page-2#post-701932 https://www.chevybolt.org/threads/steering-rack-oil-leak.28129/
Additional Notes:
It appears the steering rack is binding up. On sweeping corners at moderate speed (30-50mph) the steering wheel must forcefully be returned to center, regardless of direction and wants to turn a little further into the corner, the driver must always forcefully maintain control of the wheel at moderate speeds. The car has recently had a 4 wheel alignment, and steers straight otherwise. The vehicle is available for inspection upon request. The failure may put drivers at risk if they are not able to overcome the force required to straighten the wheel (which is far beyond the typical force required to drive a car with power steering) or are inattentive to the behavior. The vehicle has not yet been diagnosed by an independent service center. I have diagnosed it myself by putting the vehicle up on jack stands. With the front wheels off the ground, and the steering column disconnected from the steering rack, you can feel that the steering rack has bound up. While gripping the sides of the wheels, with them off the ground, and the steering column disconnected, the wheels are very difficult to steer, and you can feel the rack skips and jumps discontinuously. I will have the failure inspected by a GM dealer within the next few weeks as time allows. There are no warning lamps or messages. The primary symptom is that the steering wheel does no return to center upon exiting turns. This is a discussed failure on the Bolt EV forums & internet here: https://www.chevybolt.org/threads/steering-wheel-not-centering-after-a-turn.33873/ https://www.carproblemzoo.com/chevrolet/boltev/2017/steering-problems.php https://www.carproblemzoo.com/chevrolet/boltev/steering-problems.php https://www.chevybolt.org/threads/2018-chevy-bolt-46k-miles-needs-steering-rack-3k-dollar-repair.37332/page-2#post-701932 https://www.chevybolt.org/threads/steering-rack-oil-leak.28129/
Mfg Campaign: 11456830
Recall Date: Mar 15, 2022
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
In March 2021, I drove my Bolt in very cold weather, and parked the Bolt in my garage with only 7 miles range remaining. I did not plug in the Bolt to charge until 24 hrs later and found out the Bolt would not charge. The Bolt was towed to a local Chevy dealer for service. The dealer found two parts had failed. 1) Drive Motor Battery Coolant Heater, and 2) High Voltage Battery Control Wiring Junction Box. According to the dealer Part 1 was not warrantied, and Part 2 was warrantied. Here's my problem. Part 1 was replaced first but that did not fix the problem. Only after Part 1 was replaced did the dealer find Part 2 had failed. Obviously these two Parts are interdependent. Part 2 caused Part 1 to fail, therefore Part 1 should be covered by Part 2 warranty.
Corrective Action:
In March 2021, I drove my Bolt in very cold weather, and parked the Bolt in my garage with only 7 miles range remaining. I did not plug in the Bolt to charge until 24 hrs later and found out the Bolt would not charge. The Bolt was towed to a local Chevy dealer for service. The dealer found two parts had failed. 1) Drive Motor Battery Coolant Heater, and 2) High Voltage Battery Control Wiring Junction Box. According to the dealer Part 1 was not warrantied, and Part 2 was warrantied. Here's my problem. Part 1 was replaced first but that did not fix the problem. Only after Part 1 was replaced did the dealer find Part 2 had failed. Obviously these two Parts are interdependent. Part 2 caused Part 1 to fail, therefore Part 1 should be covered by Part 2 warranty.
Additional Notes:
In March 2021, I drove my Bolt in very cold weather, and parked the Bolt in my garage with only 7 miles range remaining. I did not plug in the Bolt to charge until 24 hrs later and found out the Bolt would not charge. The Bolt was towed to a local Chevy dealer for service. The dealer found two parts had failed. 1) Drive Motor Battery Coolant Heater, and 2) High Voltage Battery Control Wiring Junction Box. According to the dealer Part 1 was not warrantied, and Part 2 was warrantied. Here's my problem. Part 1 was replaced first but that did not fix the problem. Only after Part 1 was replaced did the dealer find Part 2 had failed. Obviously these two Parts are interdependent. Part 2 caused Part 1 to fail, therefore Part 1 should be covered by Part 2 warranty.
Mfg Campaign: 11455721
Recall Date: Mar 8, 2022
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