Complaints & Recalls
Official Safety Recalls - Important!
11 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2017-2023 Chevrolet Bolt EV vehicles. This recall includes certain vehicles previously repaired incorrectly under NHTSA recall number 22V-930. After a crash with seat belt pretensioner deployment, the pretensioner exhaust may ignite carpet fibers near the B-pillar, causing a fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N232421970
Recall Date: Dec 14, 2023
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2017-2023 Chevrolet Bolt EV vehicles. After a crash with seat belt pretensioner deployment, the pretensioner exhaust may ignite carpet fibers near the B-pillar, causing a fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N222383790
Recall Date: Dec 15, 2022
General Motors, Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2017-2019 Chevrolet Bolt EV vehicles previously recalled under NHTSA recall number 20V-701. The high voltage battery could catch fire when charged to full or nearly full capacity.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N212343880
Recall Date: Jul 23, 2021
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling all 2017-2018 and certain 2019 Chevrolet Bolt EV vehicles. The high voltage battery could catch fire when charged to full or nearly full capacity.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202311730
Recall Date: Nov 13, 2020
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Equinox, Impala, Cruze, Volt and Bolt EV vehicles, GMC Terrain vehicles, Buick Lacrosse and Regal vehicles, Cadillac XTS and XTS Professional vehicles and 2018 Chevrolet Malibu vehicles. The rear brake caliper pistons may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18279
Recall Date: Aug 30, 2018
Consumer Complaints
101 ComplaintsGeneral Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2018 Chevrolet Bolt EV. The contact received a notification of NHTSA campaign number 21V560000 (Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was taken to the dealer and it was confirmed that parts were not yet available. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2018 Chevrolet Bolt EV. The contact received a notification of NHTSA campaign number 21V560000 (Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was taken to the dealer and it was confirmed that parts were not yet available. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2018 Chevrolet Bolt EV. The contact received a notification of NHTSA campaign number 21V560000 (Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was taken to the dealer and it was confirmed that parts were not yet available. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11451107
Recall Date: Feb 9, 2022
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
2018 CHEVROLET BOLT. CONSUMER WRITES IN REGARDS TO ENGINE FAILURE. THE CONSUMER STATED THE VEHICLE FAILED TO START. THE DEALER ADVISED THE BATTERY HAD A BAD CELL AND A PROGRAM ISSUE. THE VEHICLE WAS NOT OPERATIONAL AND IT WAS UNKNOWN WHEN A FIX WOULD BECOME UNAVAILABLE. THE CONSUMER REQUESTED A REQUESTED A LOANER VEHICLE.
Corrective Action:
2018 CHEVROLET BOLT. CONSUMER WRITES IN REGARDS TO ENGINE FAILURE. THE CONSUMER STATED THE VEHICLE FAILED TO START. THE DEALER ADVISED THE BATTERY HAD A BAD CELL AND A PROGRAM ISSUE. THE VEHICLE WAS NOT OPERATIONAL AND IT WAS UNKNOWN WHEN A FIX WOULD BECOME UNAVAILABLE. THE CONSUMER REQUESTED A REQUESTED A LOANER VEHICLE.
Additional Notes:
2018 CHEVROLET BOLT. CONSUMER WRITES IN REGARDS TO ENGINE FAILURE. THE CONSUMER STATED THE VEHICLE FAILED TO START. THE DEALER ADVISED THE BATTERY HAD A BAD CELL AND A PROGRAM ISSUE. THE VEHICLE WAS NOT OPERATIONAL AND IT WAS UNKNOWN WHEN A FIX WOULD BECOME UNAVAILABLE. THE CONSUMER REQUESTED A REQUESTED A LOANER VEHICLE.
Mfg Campaign: 11438102
Recall Date: Oct 25, 2021
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY
Potential Consequences:
2018 CHEVROLET BOLT. CONSUMER WRITES IN REGARDS TO ENGINE FAILURE. THE CONSUMER STATED THE VEHICLE FAILED TO START. THE DEALER ADVISED THE BATTERY HAD A BAD CELL AND A PROGRAM ISSUE. THE VEHICLE WAS NOT OPERATIONAL AND IT WAS UNKNOWN WHEN A FIX WOULD BECOME UNAVAILABLE. THE CONSUMER REQUESTED A REQUESTED A LOANER VEHICLE.
Corrective Action:
2018 CHEVROLET BOLT. CONSUMER WRITES IN REGARDS TO ENGINE FAILURE. THE CONSUMER STATED THE VEHICLE FAILED TO START. THE DEALER ADVISED THE BATTERY HAD A BAD CELL AND A PROGRAM ISSUE. THE VEHICLE WAS NOT OPERATIONAL AND IT WAS UNKNOWN WHEN A FIX WOULD BECOME UNAVAILABLE. THE CONSUMER REQUESTED A REQUESTED A LOANER VEHICLE.
Additional Notes:
2018 CHEVROLET BOLT. CONSUMER WRITES IN REGARDS TO ENGINE FAILURE. THE CONSUMER STATED THE VEHICLE FAILED TO START. THE DEALER ADVISED THE BATTERY HAD A BAD CELL AND A PROGRAM ISSUE. THE VEHICLE WAS NOT OPERATIONAL AND IT WAS UNKNOWN WHEN A FIX WOULD BECOME UNAVAILABLE. THE CONSUMER REQUESTED A REQUESTED A LOANER VEHICLE.
Mfg Campaign: 11438102
Recall Date: Oct 25, 2021
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
Driving curvy mountain road and the steering wheel fails to return to center. Nearly caused a terrible accident.
Corrective Action:
Driving curvy mountain road and the steering wheel fails to return to center. Nearly caused a terrible accident.
Additional Notes:
Driving curvy mountain road and the steering wheel fails to return to center. Nearly caused a terrible accident.
Mfg Campaign: 11434367
Recall Date: Sep 25, 2021
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Parking like this is not practical and GM needs to expedite this buyback: https://insideevs.com/news/533584/chevrolet-bolt-ownership-becoming-impossible/ https://www.kbb.com/car-news/gm-tells-some-chevy-bolt-owners-park-50-ft-from-other-cars/ https://www.cnbc.com/2021/09/15/gm-advising-some-bolt-ev-owners-to-park-50-feet-away-from-other-cars.html
Corrective Action:
Parking like this is not practical and GM needs to expedite this buyback: https://insideevs.com/news/533584/chevrolet-bolt-ownership-becoming-impossible/ https://www.kbb.com/car-news/gm-tells-some-chevy-bolt-owners-park-50-ft-from-other-cars/ https://www.cnbc.com/2021/09/15/gm-advising-some-bolt-ev-owners-to-park-50-feet-away-from-other-cars.html
Additional Notes:
Parking like this is not practical and GM needs to expedite this buyback: https://insideevs.com/news/533584/chevrolet-bolt-ownership-becoming-impossible/ https://www.kbb.com/car-news/gm-tells-some-chevy-bolt-owners-park-50-ft-from-other-cars/ https://www.cnbc.com/2021/09/15/gm-advising-some-bolt-ev-owners-to-park-50-feet-away-from-other-cars.html
Mfg Campaign: 11433305
Recall Date: Sep 17, 2021
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Parking like this is not practical and GM needs to expedite this buyback: https://insideevs.com/news/533584/chevrolet-bolt-ownership-becoming-impossible/ https://www.kbb.com/car-news/gm-tells-some-chevy-bolt-owners-park-50-ft-from-other-cars/ https://www.cnbc.com/2021/09/15/gm-advising-some-bolt-ev-owners-to-park-50-feet-away-from-other-cars.html
Corrective Action:
Parking like this is not practical and GM needs to expedite this buyback: https://insideevs.com/news/533584/chevrolet-bolt-ownership-becoming-impossible/ https://www.kbb.com/car-news/gm-tells-some-chevy-bolt-owners-park-50-ft-from-other-cars/ https://www.cnbc.com/2021/09/15/gm-advising-some-bolt-ev-owners-to-park-50-feet-away-from-other-cars.html
Additional Notes:
Parking like this is not practical and GM needs to expedite this buyback: https://insideevs.com/news/533584/chevrolet-bolt-ownership-becoming-impossible/ https://www.kbb.com/car-news/gm-tells-some-chevy-bolt-owners-park-50-ft-from-other-cars/ https://www.cnbc.com/2021/09/15/gm-advising-some-bolt-ev-owners-to-park-50-feet-away-from-other-cars.html
Mfg Campaign: 11433305
Recall Date: Sep 17, 2021
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Parking like this is not practical and GM needs to expedite this buyback: https://insideevs.com/news/533584/chevrolet-bolt-ownership-becoming-impossible/ https://www.kbb.com/car-news/gm-tells-some-chevy-bolt-owners-park-50-ft-from-other-cars/ https://www.cnbc.com/2021/09/15/gm-advising-some-bolt-ev-owners-to-park-50-feet-away-from-other-cars.html
Corrective Action:
Parking like this is not practical and GM needs to expedite this buyback: https://insideevs.com/news/533584/chevrolet-bolt-ownership-becoming-impossible/ https://www.kbb.com/car-news/gm-tells-some-chevy-bolt-owners-park-50-ft-from-other-cars/ https://www.cnbc.com/2021/09/15/gm-advising-some-bolt-ev-owners-to-park-50-feet-away-from-other-cars.html
Additional Notes:
Parking like this is not practical and GM needs to expedite this buyback: https://insideevs.com/news/533584/chevrolet-bolt-ownership-becoming-impossible/ https://www.kbb.com/car-news/gm-tells-some-chevy-bolt-owners-park-50-ft-from-other-cars/ https://www.cnbc.com/2021/09/15/gm-advising-some-bolt-ev-owners-to-park-50-feet-away-from-other-cars.html
Mfg Campaign: 11433305
Recall Date: Sep 17, 2021
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact leased a 2018 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V560000 (Electrical System) however, the part to do the recall repair was unavailable. The local dealer was contacted and referred the contact to the manufacturer. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue and informed the contact about a buyback program. The contact stated that the manufacturer was unable to provide a solution. The contact had not experienced a failure. The contact was concerned about driving the vehicle. VIN tool confirms parts are not available.
Corrective Action:
The contact leased a 2018 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V560000 (Electrical System) however, the part to do the recall repair was unavailable. The local dealer was contacted and referred the contact to the manufacturer. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue and informed the contact about a buyback program. The contact stated that the manufacturer was unable to provide a solution. The contact had not experienced a failure. The contact was concerned about driving the vehicle. VIN tool confirms parts are not available.
Additional Notes:
The contact leased a 2018 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V560000 (Electrical System) however, the part to do the recall repair was unavailable. The local dealer was contacted and referred the contact to the manufacturer. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue and informed the contact about a buyback program. The contact stated that the manufacturer was unable to provide a solution. The contact had not experienced a failure. The contact was concerned about driving the vehicle. VIN tool confirms parts are not available.
Mfg Campaign: 11432798
Recall Date: Sep 13, 2021
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
Steering on this vehicle failed at less than 40,000 miles. Car is almost uncontrollable and drifts off the road; steering now requires enormous force to maintain a straight course.
Corrective Action:
Steering on this vehicle failed at less than 40,000 miles. Car is almost uncontrollable and drifts off the road; steering now requires enormous force to maintain a straight course.
Additional Notes:
Steering on this vehicle failed at less than 40,000 miles. Car is almost uncontrollable and drifts off the road; steering now requires enormous force to maintain a straight course.
Mfg Campaign: 11430010
Recall Date: Aug 21, 2021
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I received a recall notice for my 2018 Chevy Bolt and my complaint is in reference to that. It is not a new issue. The remedy suggested by the recall notice is completely unrealistic. To use the car, I have to charge it overnight when I am sleeping. As is the case with almost every other Bolt owner, my charging station is in the garage. So it's unrealistic to (1) avoid depleting below 70 MPH range, (2) park my vehicle outside immediately after charging, and (3) avoid charging the car in my garage overnight. I just want to make sure GM does not escape liability if there is a problem and I did not follow these unrealistic guidelines
Corrective Action:
I received a recall notice for my 2018 Chevy Bolt and my complaint is in reference to that. It is not a new issue. The remedy suggested by the recall notice is completely unrealistic. To use the car, I have to charge it overnight when I am sleeping. As is the case with almost every other Bolt owner, my charging station is in the garage. So it's unrealistic to (1) avoid depleting below 70 MPH range, (2) park my vehicle outside immediately after charging, and (3) avoid charging the car in my garage overnight. I just want to make sure GM does not escape liability if there is a problem and I did not follow these unrealistic guidelines
Additional Notes:
I received a recall notice for my 2018 Chevy Bolt and my complaint is in reference to that. It is not a new issue. The remedy suggested by the recall notice is completely unrealistic. To use the car, I have to charge it overnight when I am sleeping. As is the case with almost every other Bolt owner, my charging station is in the garage. So it's unrealistic to (1) avoid depleting below 70 MPH range, (2) park my vehicle outside immediately after charging, and (3) avoid charging the car in my garage overnight. I just want to make sure GM does not escape liability if there is a problem and I did not follow these unrealistic guidelines
Mfg Campaign: 11429885
Recall Date: Aug 20, 2021
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
I received a recall notice for my 2018 Chevy Bolt and my complaint is in reference to that. It is not a new issue. The remedy suggested by the recall notice is completely unrealistic. To use the car, I have to charge it overnight when I am sleeping. As is the case with almost every other Bolt owner, my charging station is in the garage. So it's unrealistic to (1) avoid depleting below 70 MPH range, (2) park my vehicle outside immediately after charging, and (3) avoid charging the car in my garage overnight. I just want to make sure GM does not escape liability if there is a problem and I did not follow these unrealistic guidelines
Corrective Action:
I received a recall notice for my 2018 Chevy Bolt and my complaint is in reference to that. It is not a new issue. The remedy suggested by the recall notice is completely unrealistic. To use the car, I have to charge it overnight when I am sleeping. As is the case with almost every other Bolt owner, my charging station is in the garage. So it's unrealistic to (1) avoid depleting below 70 MPH range, (2) park my vehicle outside immediately after charging, and (3) avoid charging the car in my garage overnight. I just want to make sure GM does not escape liability if there is a problem and I did not follow these unrealistic guidelines
Additional Notes:
I received a recall notice for my 2018 Chevy Bolt and my complaint is in reference to that. It is not a new issue. The remedy suggested by the recall notice is completely unrealistic. To use the car, I have to charge it overnight when I am sleeping. As is the case with almost every other Bolt owner, my charging station is in the garage. So it's unrealistic to (1) avoid depleting below 70 MPH range, (2) park my vehicle outside immediately after charging, and (3) avoid charging the car in my garage overnight. I just want to make sure GM does not escape liability if there is a problem and I did not follow these unrealistic guidelines
Mfg Campaign: 11429885
Recall Date: Aug 20, 2021
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Battery fire hazard not resolved. Recommendation from GM to not charge above 90% and not discharge below about 40%, giving an effective range of half of the stated range. Risk that I may need to go below the 40% charge state when travelling, causing fire. I need to charge in my attached garage, posing safety risk to me and family.
Corrective Action:
Battery fire hazard not resolved. Recommendation from GM to not charge above 90% and not discharge below about 40%, giving an effective range of half of the stated range. Risk that I may need to go below the 40% charge state when travelling, causing fire. I need to charge in my attached garage, posing safety risk to me and family.
Additional Notes:
Battery fire hazard not resolved. Recommendation from GM to not charge above 90% and not discharge below about 40%, giving an effective range of half of the stated range. Risk that I may need to go below the 40% charge state when travelling, causing fire. I need to charge in my attached garage, posing safety risk to me and family.
Mfg Campaign: 11429197
Recall Date: Aug 16, 2021
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
My Chevrolet Bolt was subject to the recall for battery problems causing fires, as was described by NSTB above. I took it in for free servicing at Chuck Olson Chevrolet KIA, in Shoreline, WA on July 26, 2021 as directed. (I bought the vehicle new from them). After servicing was completed and supposedly the computer was reset so as not to allow the car to charge beyond 80% of its battery capacity, I took it to a public charger operated by ChargePoint, Inc. at the Woodland Park Zoo in Seattle to charge it. I left it attached to the charger on the assumption that it would shut off electric charge to the vehicle automatically, once it had reached the 80% level. It greatly exceeded this before automatically shutting down when the charge reached a 300 mile range estimate of charge. The vehicle's officially stated charge range estimate is 238 miles. I expect that the recall repair done by Chuck Olson Chevrolet would have prevented this from happening. This action puts my vehicle and me at risk of a serious battery fire problem that was the official reason that NTSB initiated the recall requirement. I would like a clarification of whether the NTSB expected the repair done by Chuck Olson Chevrolet to prevent this, as they may be causing a fire for which they or the manufacturer would be liable.
Corrective Action:
My Chevrolet Bolt was subject to the recall for battery problems causing fires, as was described by NSTB above. I took it in for free servicing at Chuck Olson Chevrolet KIA, in Shoreline, WA on July 26, 2021 as directed. (I bought the vehicle new from them). After servicing was completed and supposedly the computer was reset so as not to allow the car to charge beyond 80% of its battery capacity, I took it to a public charger operated by ChargePoint, Inc. at the Woodland Park Zoo in Seattle to charge it. I left it attached to the charger on the assumption that it would shut off electric charge to the vehicle automatically, once it had reached the 80% level. It greatly exceeded this before automatically shutting down when the charge reached a 300 mile range estimate of charge. The vehicle's officially stated charge range estimate is 238 miles. I expect that the recall repair done by Chuck Olson Chevrolet would have prevented this from happening. This action puts my vehicle and me at risk of a serious battery fire problem that was the official reason that NTSB initiated the recall requirement. I would like a clarification of whether the NTSB expected the repair done by Chuck Olson Chevrolet to prevent this, as they may be causing a fire for which they or the manufacturer would be liable.
Additional Notes:
My Chevrolet Bolt was subject to the recall for battery problems causing fires, as was described by NSTB above. I took it in for free servicing at Chuck Olson Chevrolet KIA, in Shoreline, WA on July 26, 2021 as directed. (I bought the vehicle new from them). After servicing was completed and supposedly the computer was reset so as not to allow the car to charge beyond 80% of its battery capacity, I took it to a public charger operated by ChargePoint, Inc. at the Woodland Park Zoo in Seattle to charge it. I left it attached to the charger on the assumption that it would shut off electric charge to the vehicle automatically, once it had reached the 80% level. It greatly exceeded this before automatically shutting down when the charge reached a 300 mile range estimate of charge. The vehicle's officially stated charge range estimate is 238 miles. I expect that the recall repair done by Chuck Olson Chevrolet would have prevented this from happening. This action puts my vehicle and me at risk of a serious battery fire problem that was the official reason that NTSB initiated the recall requirement. I would like a clarification of whether the NTSB expected the repair done by Chuck Olson Chevrolet to prevent this, as they may be causing a fire for which they or the manufacturer would be liable.
Mfg Campaign: 11428590
Recall Date: Aug 10, 2021
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
GM is aware of a defect that may cause my vehicle to catch fire. They have advised me to park outside so in case it catches fire, the fire is less likely to injure or kill anyone. But, uh, I would like my vehicle to not catch fire actually.
Corrective Action:
GM is aware of a defect that may cause my vehicle to catch fire. They have advised me to park outside so in case it catches fire, the fire is less likely to injure or kill anyone. But, uh, I would like my vehicle to not catch fire actually.
Additional Notes:
GM is aware of a defect that may cause my vehicle to catch fire. They have advised me to park outside so in case it catches fire, the fire is less likely to injure or kill anyone. But, uh, I would like my vehicle to not catch fire actually.
Mfg Campaign: 11428345
Recall Date: Aug 9, 2021
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The battery system has a defect that GM admits could lead to a fire. Since November 2020, they advised me to not charge the car above 90% of capacity. They now are also advising not to discharge below 30%, to not charge overnight, and to park outside once charged. One car fire involved a vehicle that regularly only charged to 75%, so, to be safe, I won't charge to more than 70%. That leaves me with only 40% of my battery (24% in winter). My system in my garage only has power during overnight hours, so no charging overnight means I can't charge my car. GM has a final remedy that involves analyzing the battery for defective modules and installing advanced diagnostic software to detect performance issues before they cause a problem. The huge problem with that remedy is that there have been two fires in cars that had their batteries analyzed and had the diagnostic software installed. That means their system for detecting and preventing fires DOES NOT WORK. In the final remedy, GM will only replace modules that they find are defective. After the remedy work is done, GM says customers can charge their vehicles to 100% with full confidence. If their detection system is faulty, as evidenced by subsequent fires, how can anyone confidently go to sleep at night and charge to 100%? Their detection system relies on software to detect issues. My vehicle has had software problems that include charging to full when only programmed to charge for 2 hours, infotainment system fails to initiate, vehicle fails to recognize key fob, cruise control fails to initiate, touch screen won't respond which prevents operation of all systems controlled through the screen. I have no confidence that GM can detect the known battery defect in modules with 100% certainty. Anything less than 100% means I can't charge my car in my garage and still sleep at night. Also, GM has no idea when final remedy will be ready, and I shouldn't have to live with 40% of my battery for an unknown time.
Corrective Action:
The battery system has a defect that GM admits could lead to a fire. Since November 2020, they advised me to not charge the car above 90% of capacity. They now are also advising not to discharge below 30%, to not charge overnight, and to park outside once charged. One car fire involved a vehicle that regularly only charged to 75%, so, to be safe, I won't charge to more than 70%. That leaves me with only 40% of my battery (24% in winter). My system in my garage only has power during overnight hours, so no charging overnight means I can't charge my car. GM has a final remedy that involves analyzing the battery for defective modules and installing advanced diagnostic software to detect performance issues before they cause a problem. The huge problem with that remedy is that there have been two fires in cars that had their batteries analyzed and had the diagnostic software installed. That means their system for detecting and preventing fires DOES NOT WORK. In the final remedy, GM will only replace modules that they find are defective. After the remedy work is done, GM says customers can charge their vehicles to 100% with full confidence. If their detection system is faulty, as evidenced by subsequent fires, how can anyone confidently go to sleep at night and charge to 100%? Their detection system relies on software to detect issues. My vehicle has had software problems that include charging to full when only programmed to charge for 2 hours, infotainment system fails to initiate, vehicle fails to recognize key fob, cruise control fails to initiate, touch screen won't respond which prevents operation of all systems controlled through the screen. I have no confidence that GM can detect the known battery defect in modules with 100% certainty. Anything less than 100% means I can't charge my car in my garage and still sleep at night. Also, GM has no idea when final remedy will be ready, and I shouldn't have to live with 40% of my battery for an unknown time.
Additional Notes:
The battery system has a defect that GM admits could lead to a fire. Since November 2020, they advised me to not charge the car above 90% of capacity. They now are also advising not to discharge below 30%, to not charge overnight, and to park outside once charged. One car fire involved a vehicle that regularly only charged to 75%, so, to be safe, I won't charge to more than 70%. That leaves me with only 40% of my battery (24% in winter). My system in my garage only has power during overnight hours, so no charging overnight means I can't charge my car. GM has a final remedy that involves analyzing the battery for defective modules and installing advanced diagnostic software to detect performance issues before they cause a problem. The huge problem with that remedy is that there have been two fires in cars that had their batteries analyzed and had the diagnostic software installed. That means their system for detecting and preventing fires DOES NOT WORK. In the final remedy, GM will only replace modules that they find are defective. After the remedy work is done, GM says customers can charge their vehicles to 100% with full confidence. If their detection system is faulty, as evidenced by subsequent fires, how can anyone confidently go to sleep at night and charge to 100%? Their detection system relies on software to detect issues. My vehicle has had software problems that include charging to full when only programmed to charge for 2 hours, infotainment system fails to initiate, vehicle fails to recognize key fob, cruise control fails to initiate, touch screen won't respond which prevents operation of all systems controlled through the screen. I have no confidence that GM can detect the known battery defect in modules with 100% certainty. Anything less than 100% means I can't charge my car in my garage and still sleep at night. Also, GM has no idea when final remedy will be ready, and I shouldn't have to live with 40% of my battery for an unknown time.
Mfg Campaign: 11428351
Recall Date: Aug 9, 2021
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The battery system has a defect that GM admits could lead to a fire. Since November 2020, they advised me to not charge the car above 90% of capacity. They now are also advising not to discharge below 30%, to not charge overnight, and to park outside once charged. One car fire involved a vehicle that regularly only charged to 75%, so, to be safe, I won't charge to more than 70%. That leaves me with only 40% of my battery (24% in winter). My system in my garage only has power during overnight hours, so no charging overnight means I can't charge my car. GM has a final remedy that involves analyzing the battery for defective modules and installing advanced diagnostic software to detect performance issues before they cause a problem. The huge problem with that remedy is that there have been two fires in cars that had their batteries analyzed and had the diagnostic software installed. That means their system for detecting and preventing fires DOES NOT WORK. In the final remedy, GM will only replace modules that they find are defective. After the remedy work is done, GM says customers can charge their vehicles to 100% with full confidence. If their detection system is faulty, as evidenced by subsequent fires, how can anyone confidently go to sleep at night and charge to 100%? Their detection system relies on software to detect issues. My vehicle has had software problems that include charging to full when only programmed to charge for 2 hours, infotainment system fails to initiate, vehicle fails to recognize key fob, cruise control fails to initiate, touch screen won't respond which prevents operation of all systems controlled through the screen. I have no confidence that GM can detect the known battery defect in modules with 100% certainty. Anything less than 100% means I can't charge my car in my garage and still sleep at night. Also, GM has no idea when final remedy will be ready, and I shouldn't have to live with 40% of my battery for an unknown time.
Corrective Action:
The battery system has a defect that GM admits could lead to a fire. Since November 2020, they advised me to not charge the car above 90% of capacity. They now are also advising not to discharge below 30%, to not charge overnight, and to park outside once charged. One car fire involved a vehicle that regularly only charged to 75%, so, to be safe, I won't charge to more than 70%. That leaves me with only 40% of my battery (24% in winter). My system in my garage only has power during overnight hours, so no charging overnight means I can't charge my car. GM has a final remedy that involves analyzing the battery for defective modules and installing advanced diagnostic software to detect performance issues before they cause a problem. The huge problem with that remedy is that there have been two fires in cars that had their batteries analyzed and had the diagnostic software installed. That means their system for detecting and preventing fires DOES NOT WORK. In the final remedy, GM will only replace modules that they find are defective. After the remedy work is done, GM says customers can charge their vehicles to 100% with full confidence. If their detection system is faulty, as evidenced by subsequent fires, how can anyone confidently go to sleep at night and charge to 100%? Their detection system relies on software to detect issues. My vehicle has had software problems that include charging to full when only programmed to charge for 2 hours, infotainment system fails to initiate, vehicle fails to recognize key fob, cruise control fails to initiate, touch screen won't respond which prevents operation of all systems controlled through the screen. I have no confidence that GM can detect the known battery defect in modules with 100% certainty. Anything less than 100% means I can't charge my car in my garage and still sleep at night. Also, GM has no idea when final remedy will be ready, and I shouldn't have to live with 40% of my battery for an unknown time.
Additional Notes:
The battery system has a defect that GM admits could lead to a fire. Since November 2020, they advised me to not charge the car above 90% of capacity. They now are also advising not to discharge below 30%, to not charge overnight, and to park outside once charged. One car fire involved a vehicle that regularly only charged to 75%, so, to be safe, I won't charge to more than 70%. That leaves me with only 40% of my battery (24% in winter). My system in my garage only has power during overnight hours, so no charging overnight means I can't charge my car. GM has a final remedy that involves analyzing the battery for defective modules and installing advanced diagnostic software to detect performance issues before they cause a problem. The huge problem with that remedy is that there have been two fires in cars that had their batteries analyzed and had the diagnostic software installed. That means their system for detecting and preventing fires DOES NOT WORK. In the final remedy, GM will only replace modules that they find are defective. After the remedy work is done, GM says customers can charge their vehicles to 100% with full confidence. If their detection system is faulty, as evidenced by subsequent fires, how can anyone confidently go to sleep at night and charge to 100%? Their detection system relies on software to detect issues. My vehicle has had software problems that include charging to full when only programmed to charge for 2 hours, infotainment system fails to initiate, vehicle fails to recognize key fob, cruise control fails to initiate, touch screen won't respond which prevents operation of all systems controlled through the screen. I have no confidence that GM can detect the known battery defect in modules with 100% certainty. Anything less than 100% means I can't charge my car in my garage and still sleep at night. Also, GM has no idea when final remedy will be ready, and I shouldn't have to live with 40% of my battery for an unknown time.
Mfg Campaign: 11428351
Recall Date: Aug 9, 2021
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My vehicle is being affected by 2 recalls for a battery that might melt or burn. The vehicle is also experiencing issues with the infotainment system that is malfunctioning/restarting/shutting down while driving. This is extremely distracting and dangerous and causes the vehicle speed area to fade out as the system restarts. Our family is severely limited by the charge limit, minimum miles, or by having to park it outside and not charge it overnight. We live in an fire brush area and are very stressed about having the vehicle potentially catch on fire and burn down our neighborhood. I tried to trade in the vehicle so that we could move on and they won't accept the car with an open warranty recall. The carfax information literally states that the remedy is NOT YET AVAILABLE. How can we move on and what do we do with our original investment of over $48k? I have taken the vehicle into the dealership to have the software update installed twice and still don't know if it has been done or whether the cars battery has been tested and the numbers are within the acceptable parameters. The infotainment system still does not work properly and I am worried that the vehicle is malfunctioning. My wife has now issued the ultimate - I cannot park the car or charge the car at our home. She is stressed beyond belief and I will have to leave the car at the local dealership to charge it and wait for whatever remedy they come up with whenever it might happen.
Corrective Action:
My vehicle is being affected by 2 recalls for a battery that might melt or burn. The vehicle is also experiencing issues with the infotainment system that is malfunctioning/restarting/shutting down while driving. This is extremely distracting and dangerous and causes the vehicle speed area to fade out as the system restarts. Our family is severely limited by the charge limit, minimum miles, or by having to park it outside and not charge it overnight. We live in an fire brush area and are very stressed about having the vehicle potentially catch on fire and burn down our neighborhood. I tried to trade in the vehicle so that we could move on and they won't accept the car with an open warranty recall. The carfax information literally states that the remedy is NOT YET AVAILABLE. How can we move on and what do we do with our original investment of over $48k? I have taken the vehicle into the dealership to have the software update installed twice and still don't know if it has been done or whether the cars battery has been tested and the numbers are within the acceptable parameters. The infotainment system still does not work properly and I am worried that the vehicle is malfunctioning. My wife has now issued the ultimate - I cannot park the car or charge the car at our home. She is stressed beyond belief and I will have to leave the car at the local dealership to charge it and wait for whatever remedy they come up with whenever it might happen.
Additional Notes:
My vehicle is being affected by 2 recalls for a battery that might melt or burn. The vehicle is also experiencing issues with the infotainment system that is malfunctioning/restarting/shutting down while driving. This is extremely distracting and dangerous and causes the vehicle speed area to fade out as the system restarts. Our family is severely limited by the charge limit, minimum miles, or by having to park it outside and not charge it overnight. We live in an fire brush area and are very stressed about having the vehicle potentially catch on fire and burn down our neighborhood. I tried to trade in the vehicle so that we could move on and they won't accept the car with an open warranty recall. The carfax information literally states that the remedy is NOT YET AVAILABLE. How can we move on and what do we do with our original investment of over $48k? I have taken the vehicle into the dealership to have the software update installed twice and still don't know if it has been done or whether the cars battery has been tested and the numbers are within the acceptable parameters. The infotainment system still does not work properly and I am worried that the vehicle is malfunctioning. My wife has now issued the ultimate - I cannot park the car or charge the car at our home. She is stressed beyond belief and I will have to leave the car at the local dealership to charge it and wait for whatever remedy they come up with whenever it might happen.
Mfg Campaign: 11427783
Recall Date: Aug 4, 2021
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
My vehicle is being affected by 2 recalls for a battery that might melt or burn. The vehicle is also experiencing issues with the infotainment system that is malfunctioning/restarting/shutting down while driving. This is extremely distracting and dangerous and causes the vehicle speed area to fade out as the system restarts. Our family is severely limited by the charge limit, minimum miles, or by having to park it outside and not charge it overnight. We live in an fire brush area and are very stressed about having the vehicle potentially catch on fire and burn down our neighborhood. I tried to trade in the vehicle so that we could move on and they won't accept the car with an open warranty recall. The carfax information literally states that the remedy is NOT YET AVAILABLE. How can we move on and what do we do with our original investment of over $48k? I have taken the vehicle into the dealership to have the software update installed twice and still don't know if it has been done or whether the cars battery has been tested and the numbers are within the acceptable parameters. The infotainment system still does not work properly and I am worried that the vehicle is malfunctioning. My wife has now issued the ultimate - I cannot park the car or charge the car at our home. She is stressed beyond belief and I will have to leave the car at the local dealership to charge it and wait for whatever remedy they come up with whenever it might happen.
Corrective Action:
My vehicle is being affected by 2 recalls for a battery that might melt or burn. The vehicle is also experiencing issues with the infotainment system that is malfunctioning/restarting/shutting down while driving. This is extremely distracting and dangerous and causes the vehicle speed area to fade out as the system restarts. Our family is severely limited by the charge limit, minimum miles, or by having to park it outside and not charge it overnight. We live in an fire brush area and are very stressed about having the vehicle potentially catch on fire and burn down our neighborhood. I tried to trade in the vehicle so that we could move on and they won't accept the car with an open warranty recall. The carfax information literally states that the remedy is NOT YET AVAILABLE. How can we move on and what do we do with our original investment of over $48k? I have taken the vehicle into the dealership to have the software update installed twice and still don't know if it has been done or whether the cars battery has been tested and the numbers are within the acceptable parameters. The infotainment system still does not work properly and I am worried that the vehicle is malfunctioning. My wife has now issued the ultimate - I cannot park the car or charge the car at our home. She is stressed beyond belief and I will have to leave the car at the local dealership to charge it and wait for whatever remedy they come up with whenever it might happen.
Additional Notes:
My vehicle is being affected by 2 recalls for a battery that might melt or burn. The vehicle is also experiencing issues with the infotainment system that is malfunctioning/restarting/shutting down while driving. This is extremely distracting and dangerous and causes the vehicle speed area to fade out as the system restarts. Our family is severely limited by the charge limit, minimum miles, or by having to park it outside and not charge it overnight. We live in an fire brush area and are very stressed about having the vehicle potentially catch on fire and burn down our neighborhood. I tried to trade in the vehicle so that we could move on and they won't accept the car with an open warranty recall. The carfax information literally states that the remedy is NOT YET AVAILABLE. How can we move on and what do we do with our original investment of over $48k? I have taken the vehicle into the dealership to have the software update installed twice and still don't know if it has been done or whether the cars battery has been tested and the numbers are within the acceptable parameters. The infotainment system still does not work properly and I am worried that the vehicle is malfunctioning. My wife has now issued the ultimate - I cannot park the car or charge the car at our home. She is stressed beyond belief and I will have to leave the car at the local dealership to charge it and wait for whatever remedy they come up with whenever it might happen.
Mfg Campaign: 11427783
Recall Date: Aug 4, 2021
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
My vehicle is being affected by 2 recalls for a battery that might melt or burn. The vehicle is also experiencing issues with the infotainment system that is malfunctioning/restarting/shutting down while driving. This is extremely distracting and dangerous and causes the vehicle speed area to fade out as the system restarts. Our family is severely limited by the charge limit, minimum miles, or by having to park it outside and not charge it overnight. We live in an fire brush area and are very stressed about having the vehicle potentially catch on fire and burn down our neighborhood. I tried to trade in the vehicle so that we could move on and they won't accept the car with an open warranty recall. The carfax information literally states that the remedy is NOT YET AVAILABLE. How can we move on and what do we do with our original investment of over $48k? I have taken the vehicle into the dealership to have the software update installed twice and still don't know if it has been done or whether the cars battery has been tested and the numbers are within the acceptable parameters. The infotainment system still does not work properly and I am worried that the vehicle is malfunctioning. My wife has now issued the ultimate - I cannot park the car or charge the car at our home. She is stressed beyond belief and I will have to leave the car at the local dealership to charge it and wait for whatever remedy they come up with whenever it might happen.
Corrective Action:
My vehicle is being affected by 2 recalls for a battery that might melt or burn. The vehicle is also experiencing issues with the infotainment system that is malfunctioning/restarting/shutting down while driving. This is extremely distracting and dangerous and causes the vehicle speed area to fade out as the system restarts. Our family is severely limited by the charge limit, minimum miles, or by having to park it outside and not charge it overnight. We live in an fire brush area and are very stressed about having the vehicle potentially catch on fire and burn down our neighborhood. I tried to trade in the vehicle so that we could move on and they won't accept the car with an open warranty recall. The carfax information literally states that the remedy is NOT YET AVAILABLE. How can we move on and what do we do with our original investment of over $48k? I have taken the vehicle into the dealership to have the software update installed twice and still don't know if it has been done or whether the cars battery has been tested and the numbers are within the acceptable parameters. The infotainment system still does not work properly and I am worried that the vehicle is malfunctioning. My wife has now issued the ultimate - I cannot park the car or charge the car at our home. She is stressed beyond belief and I will have to leave the car at the local dealership to charge it and wait for whatever remedy they come up with whenever it might happen.
Additional Notes:
My vehicle is being affected by 2 recalls for a battery that might melt or burn. The vehicle is also experiencing issues with the infotainment system that is malfunctioning/restarting/shutting down while driving. This is extremely distracting and dangerous and causes the vehicle speed area to fade out as the system restarts. Our family is severely limited by the charge limit, minimum miles, or by having to park it outside and not charge it overnight. We live in an fire brush area and are very stressed about having the vehicle potentially catch on fire and burn down our neighborhood. I tried to trade in the vehicle so that we could move on and they won't accept the car with an open warranty recall. The carfax information literally states that the remedy is NOT YET AVAILABLE. How can we move on and what do we do with our original investment of over $48k? I have taken the vehicle into the dealership to have the software update installed twice and still don't know if it has been done or whether the cars battery has been tested and the numbers are within the acceptable parameters. The infotainment system still does not work properly and I am worried that the vehicle is malfunctioning. My wife has now issued the ultimate - I cannot park the car or charge the car at our home. She is stressed beyond belief and I will have to leave the car at the local dealership to charge it and wait for whatever remedy they come up with whenever it might happen.
Mfg Campaign: 11427783
Recall Date: Aug 4, 2021
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
We own a 2018 Chevrolet Bolt EV which has once again been recalled due to battery fires. We are not limited to how we charge our vehicle, where to hark and limited to 60% of the mileage range that we paid for while we wait to see if GM can fix this issue. Replacing individual cells in a dirty auto dealers show in a battery that was built in a clean room does not seem like a good idea. I'm not comfortable that GM can be successful identifying whether or not my battery is defective. This is a serious safety issue. My family, our home, people and property where I drive and park are all at risk. I no longer feel comfortable driving this car. The restrictions on charging are onerous. We are on Time of Use for our electricity so that we can charge at night when it is cheaper. Now we are told we have to charge during peak hours at triple the cost. We can't park in the garage so the vehicle is sun damaged and the battery is overheated while sitting all day in the hot SoCal sun. We also are at high risk for damage to the wiring from rats now. We already have an issue with the rats eating the wires in our RV. GM must be forced to replace the entire battery pack in every vehicle affected by this recall. They must provide loaner vehicles or details on reimbursement for rental cars.
Corrective Action:
We own a 2018 Chevrolet Bolt EV which has once again been recalled due to battery fires. We are not limited to how we charge our vehicle, where to hark and limited to 60% of the mileage range that we paid for while we wait to see if GM can fix this issue. Replacing individual cells in a dirty auto dealers show in a battery that was built in a clean room does not seem like a good idea. I'm not comfortable that GM can be successful identifying whether or not my battery is defective. This is a serious safety issue. My family, our home, people and property where I drive and park are all at risk. I no longer feel comfortable driving this car. The restrictions on charging are onerous. We are on Time of Use for our electricity so that we can charge at night when it is cheaper. Now we are told we have to charge during peak hours at triple the cost. We can't park in the garage so the vehicle is sun damaged and the battery is overheated while sitting all day in the hot SoCal sun. We also are at high risk for damage to the wiring from rats now. We already have an issue with the rats eating the wires in our RV. GM must be forced to replace the entire battery pack in every vehicle affected by this recall. They must provide loaner vehicles or details on reimbursement for rental cars.
Additional Notes:
We own a 2018 Chevrolet Bolt EV which has once again been recalled due to battery fires. We are not limited to how we charge our vehicle, where to hark and limited to 60% of the mileage range that we paid for while we wait to see if GM can fix this issue. Replacing individual cells in a dirty auto dealers show in a battery that was built in a clean room does not seem like a good idea. I'm not comfortable that GM can be successful identifying whether or not my battery is defective. This is a serious safety issue. My family, our home, people and property where I drive and park are all at risk. I no longer feel comfortable driving this car. The restrictions on charging are onerous. We are on Time of Use for our electricity so that we can charge at night when it is cheaper. Now we are told we have to charge during peak hours at triple the cost. We can't park in the garage so the vehicle is sun damaged and the battery is overheated while sitting all day in the hot SoCal sun. We also are at high risk for damage to the wiring from rats now. We already have an issue with the rats eating the wires in our RV. GM must be forced to replace the entire battery pack in every vehicle affected by this recall. They must provide loaner vehicles or details on reimbursement for rental cars.
Mfg Campaign: 11427591
Recall Date: Aug 3, 2021
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury