Complaints & Recalls
Official Safety Recalls - Important!
11 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2017-2023 Chevrolet Bolt EV vehicles. This recall includes certain vehicles previously repaired incorrectly under NHTSA recall number 22V-930. After a crash with seat belt pretensioner deployment, the pretensioner exhaust may ignite carpet fibers near the B-pillar, causing a fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N232421970
Recall Date: Dec 14, 2023
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2017-2023 Chevrolet Bolt EV vehicles. After a crash with seat belt pretensioner deployment, the pretensioner exhaust may ignite carpet fibers near the B-pillar, causing a fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N222383790
Recall Date: Dec 15, 2022
General Motors, Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2017-2019 Chevrolet Bolt EV vehicles previously recalled under NHTSA recall number 20V-701. The high voltage battery could catch fire when charged to full or nearly full capacity.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N212343880
Recall Date: Jul 23, 2021
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling all 2017-2018 and certain 2019 Chevrolet Bolt EV vehicles. The high voltage battery could catch fire when charged to full or nearly full capacity.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202311730
Recall Date: Nov 13, 2020
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Equinox, Impala, Cruze, Volt and Bolt EV vehicles, GMC Terrain vehicles, Buick Lacrosse and Regal vehicles, Cadillac XTS and XTS Professional vehicles and 2018 Chevrolet Malibu vehicles. The rear brake caliper pistons may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18279
Recall Date: Aug 30, 2018
Consumer Complaints
101 ComplaintsGeneral Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The incident is that my car just had a second recall about the exact same problem about the battery and to keep my car to erupt on fire I won't be able to use it as intended. I purchased this car because of its range and now I can't get that range if I can only charge it up to 90% and cannot let go below 30%. That is unacceptable.
Corrective Action:
The incident is that my car just had a second recall about the exact same problem about the battery and to keep my car to erupt on fire I won't be able to use it as intended. I purchased this car because of its range and now I can't get that range if I can only charge it up to 90% and cannot let go below 30%. That is unacceptable.
Additional Notes:
The incident is that my car just had a second recall about the exact same problem about the battery and to keep my car to erupt on fire I won't be able to use it as intended. I purchased this car because of its range and now I can't get that range if I can only charge it up to 90% and cannot let go below 30%. That is unacceptable.
Mfg Campaign: 11427519
Recall Date: Aug 2, 2021
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The remedy proposed by GM for the risk of catastrophic fire is inadequate. I live in an area with frequent hail storms and leaving the car outside at night would subject it to severe damage. More importantly, I live in a high-wildfire-risk area with almost daily high winds (30-50 mph) especially at night and morning. Even if the car were parked outside, it is likely to ignite the foliage and create an uncontrollable wildfire that would consume this entire valley with approximately 1500 homes with an average value of over $1.5 million dollars. That works out to over $2 billion in structural risk from a fire from this single vehicle. Two days ago, my Bolt starting honking its horn at 9pm - one of the fire warnings programmed by Chevy. Although it proved to be a false alarm of unknown cause, the fire department responded with two engines. The responding fire captain told me that due to the wildfire risk, the only safe place to park the car would be a Safeway parking lot 4.5 miles away. That makes the car unusable. The proposed remedy could take more than a year to implement, especially since GM has known about this risk for more than a year and has made no contingency plans to replace defective batteries in that time. I have contacted GM twice explaining the extraordinary risk that this defect causes to my community and asked for a buyback. So far, other than asking for a copy of the title, purchase order and odometer reading, I've had no response.
Corrective Action:
The remedy proposed by GM for the risk of catastrophic fire is inadequate. I live in an area with frequent hail storms and leaving the car outside at night would subject it to severe damage. More importantly, I live in a high-wildfire-risk area with almost daily high winds (30-50 mph) especially at night and morning. Even if the car were parked outside, it is likely to ignite the foliage and create an uncontrollable wildfire that would consume this entire valley with approximately 1500 homes with an average value of over $1.5 million dollars. That works out to over $2 billion in structural risk from a fire from this single vehicle. Two days ago, my Bolt starting honking its horn at 9pm - one of the fire warnings programmed by Chevy. Although it proved to be a false alarm of unknown cause, the fire department responded with two engines. The responding fire captain told me that due to the wildfire risk, the only safe place to park the car would be a Safeway parking lot 4.5 miles away. That makes the car unusable. The proposed remedy could take more than a year to implement, especially since GM has known about this risk for more than a year and has made no contingency plans to replace defective batteries in that time. I have contacted GM twice explaining the extraordinary risk that this defect causes to my community and asked for a buyback. So far, other than asking for a copy of the title, purchase order and odometer reading, I've had no response.
Additional Notes:
The remedy proposed by GM for the risk of catastrophic fire is inadequate. I live in an area with frequent hail storms and leaving the car outside at night would subject it to severe damage. More importantly, I live in a high-wildfire-risk area with almost daily high winds (30-50 mph) especially at night and morning. Even if the car were parked outside, it is likely to ignite the foliage and create an uncontrollable wildfire that would consume this entire valley with approximately 1500 homes with an average value of over $1.5 million dollars. That works out to over $2 billion in structural risk from a fire from this single vehicle. Two days ago, my Bolt starting honking its horn at 9pm - one of the fire warnings programmed by Chevy. Although it proved to be a false alarm of unknown cause, the fire department responded with two engines. The responding fire captain told me that due to the wildfire risk, the only safe place to park the car would be a Safeway parking lot 4.5 miles away. That makes the car unusable. The proposed remedy could take more than a year to implement, especially since GM has known about this risk for more than a year and has made no contingency plans to replace defective batteries in that time. I have contacted GM twice explaining the extraordinary risk that this defect causes to my community and asked for a buyback. So far, other than asking for a copy of the title, purchase order and odometer reading, I've had no response.
Mfg Campaign: 11427273
Recall Date: Jul 31, 2021
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The remedy proposed by GM for the risk of catastrophic fire is inadequate. I live in an area with frequent hail storms and leaving the car outside at night would subject it to severe damage. More importantly, I live in a high-wildfire-risk area with almost daily high winds (30-50 mph) especially at night and morning. Even if the car were parked outside, it is likely to ignite the foliage and create an uncontrollable wildfire that would consume this entire valley with approximately 1500 homes with an average value of over $1.5 million dollars. That works out to over $2 billion in structural risk from a fire from this single vehicle. Two days ago, my Bolt starting honking its horn at 9pm - one of the fire warnings programmed by Chevy. Although it proved to be a false alarm of unknown cause, the fire department responded with two engines. The responding fire captain told me that due to the wildfire risk, the only safe place to park the car would be a Safeway parking lot 4.5 miles away. That makes the car unusable. The proposed remedy could take more than a year to implement, especially since GM has known about this risk for more than a year and has made no contingency plans to replace defective batteries in that time. I have contacted GM twice explaining the extraordinary risk that this defect causes to my community and asked for a buyback. So far, other than asking for a copy of the title, purchase order and odometer reading, I've had no response.
Corrective Action:
The remedy proposed by GM for the risk of catastrophic fire is inadequate. I live in an area with frequent hail storms and leaving the car outside at night would subject it to severe damage. More importantly, I live in a high-wildfire-risk area with almost daily high winds (30-50 mph) especially at night and morning. Even if the car were parked outside, it is likely to ignite the foliage and create an uncontrollable wildfire that would consume this entire valley with approximately 1500 homes with an average value of over $1.5 million dollars. That works out to over $2 billion in structural risk from a fire from this single vehicle. Two days ago, my Bolt starting honking its horn at 9pm - one of the fire warnings programmed by Chevy. Although it proved to be a false alarm of unknown cause, the fire department responded with two engines. The responding fire captain told me that due to the wildfire risk, the only safe place to park the car would be a Safeway parking lot 4.5 miles away. That makes the car unusable. The proposed remedy could take more than a year to implement, especially since GM has known about this risk for more than a year and has made no contingency plans to replace defective batteries in that time. I have contacted GM twice explaining the extraordinary risk that this defect causes to my community and asked for a buyback. So far, other than asking for a copy of the title, purchase order and odometer reading, I've had no response.
Additional Notes:
The remedy proposed by GM for the risk of catastrophic fire is inadequate. I live in an area with frequent hail storms and leaving the car outside at night would subject it to severe damage. More importantly, I live in a high-wildfire-risk area with almost daily high winds (30-50 mph) especially at night and morning. Even if the car were parked outside, it is likely to ignite the foliage and create an uncontrollable wildfire that would consume this entire valley with approximately 1500 homes with an average value of over $1.5 million dollars. That works out to over $2 billion in structural risk from a fire from this single vehicle. Two days ago, my Bolt starting honking its horn at 9pm - one of the fire warnings programmed by Chevy. Although it proved to be a false alarm of unknown cause, the fire department responded with two engines. The responding fire captain told me that due to the wildfire risk, the only safe place to park the car would be a Safeway parking lot 4.5 miles away. That makes the car unusable. The proposed remedy could take more than a year to implement, especially since GM has known about this risk for more than a year and has made no contingency plans to replace defective batteries in that time. I have contacted GM twice explaining the extraordinary risk that this defect causes to my community and asked for a buyback. So far, other than asking for a copy of the title, purchase order and odometer reading, I've had no response.
Mfg Campaign: 11427273
Recall Date: Jul 31, 2021
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
“I own a 2018 Chevrolet Bolt which is part of the recall announced by GM. This is the second recall in less than a year for the same battery-related issue. It was supposed to have been fixed with a software update that I had completed in June. This software was supposed to identify defective batteries but it has not been successful as evidenced by the mounting number of fires that have happened after the “fix”. As such, we are now under a recall a second time. As a result of their own manufacturing issue, we are now limited to how we charge our vehicles, where we park and even the mileage range that we paid for, while GM attempts another fix. GM stated today that they will again be using software to identify defective cells in our batteries and only the ones that are determined to be defective will have those cells or battery packs replaced. As you can imagine, I no longer trust GM to be able to successfully identify whether or not my battery is defective. I’m extremely disappointed by the fact that GM continues to cut corners in an effort to save money, despite such a serious safety issue that can affect so many. Myself, my livelihood, my family and even people I park next to while out in public are at risk. GM must be forced to replace the entire battery pack in every vehicle affected by this recall, provide MRSP swaps or buybacks to those impacted by this significant issue. They must also provide loaner vehicles, or details on reimbursement for rental cars, to those who need them due to the fact that their vehicle is virtually unusable while they clean up their mess.”
Corrective Action:
“I own a 2018 Chevrolet Bolt which is part of the recall announced by GM. This is the second recall in less than a year for the same battery-related issue. It was supposed to have been fixed with a software update that I had completed in June. This software was supposed to identify defective batteries but it has not been successful as evidenced by the mounting number of fires that have happened after the “fix”. As such, we are now under a recall a second time. As a result of their own manufacturing issue, we are now limited to how we charge our vehicles, where we park and even the mileage range that we paid for, while GM attempts another fix. GM stated today that they will again be using software to identify defective cells in our batteries and only the ones that are determined to be defective will have those cells or battery packs replaced. As you can imagine, I no longer trust GM to be able to successfully identify whether or not my battery is defective. I’m extremely disappointed by the fact that GM continues to cut corners in an effort to save money, despite such a serious safety issue that can affect so many. Myself, my livelihood, my family and even people I park next to while out in public are at risk. GM must be forced to replace the entire battery pack in every vehicle affected by this recall, provide MRSP swaps or buybacks to those impacted by this significant issue. They must also provide loaner vehicles, or details on reimbursement for rental cars, to those who need them due to the fact that their vehicle is virtually unusable while they clean up their mess.”
Additional Notes:
“I own a 2018 Chevrolet Bolt which is part of the recall announced by GM. This is the second recall in less than a year for the same battery-related issue. It was supposed to have been fixed with a software update that I had completed in June. This software was supposed to identify defective batteries but it has not been successful as evidenced by the mounting number of fires that have happened after the “fix”. As such, we are now under a recall a second time. As a result of their own manufacturing issue, we are now limited to how we charge our vehicles, where we park and even the mileage range that we paid for, while GM attempts another fix. GM stated today that they will again be using software to identify defective cells in our batteries and only the ones that are determined to be defective will have those cells or battery packs replaced. As you can imagine, I no longer trust GM to be able to successfully identify whether or not my battery is defective. I’m extremely disappointed by the fact that GM continues to cut corners in an effort to save money, despite such a serious safety issue that can affect so many. Myself, my livelihood, my family and even people I park next to while out in public are at risk. GM must be forced to replace the entire battery pack in every vehicle affected by this recall, provide MRSP swaps or buybacks to those impacted by this significant issue. They must also provide loaner vehicles, or details on reimbursement for rental cars, to those who need them due to the fact that their vehicle is virtually unusable while they clean up their mess.”
Mfg Campaign: 11427079
Recall Date: Jul 29, 2021
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The safety of myself and my family and my house is put at risk from the second recall related to the battery. Also the range of the car during the recall is about half of what was the advertised range when I purchased the vehicle. Come winter, this may leave me stranded depending on the weather.
Corrective Action:
The safety of myself and my family and my house is put at risk from the second recall related to the battery. Also the range of the car during the recall is about half of what was the advertised range when I purchased the vehicle. Come winter, this may leave me stranded depending on the weather.
Additional Notes:
The safety of myself and my family and my house is put at risk from the second recall related to the battery. Also the range of the car during the recall is about half of what was the advertised range when I purchased the vehicle. Come winter, this may leave me stranded depending on the weather.
Mfg Campaign: 11426182
Recall Date: Jul 23, 2021
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I own a 2018 Chevy Bolt and GM has issues 3 different recalls on the battery due to risk of combustion. First was a software fix to reduced charge capacity, second was a supposed to be a permanent fix to resolve the issue, and finally GM has issues a 3rd recall where they state they will replace failing modules. With each recall the requirements on the owner to keep the battery from combusting have become more and more strict. Effectively, I only have about 140 miles of battery charge out of 230 because they suggest not charging past 90% and not going below 70 miles remaining. Also I cannot charge my car indoors OR unattended. At this point I feel unsafe having this car near my home or family because of risk of combustion.
Corrective Action:
I own a 2018 Chevy Bolt and GM has issues 3 different recalls on the battery due to risk of combustion. First was a software fix to reduced charge capacity, second was a supposed to be a permanent fix to resolve the issue, and finally GM has issues a 3rd recall where they state they will replace failing modules. With each recall the requirements on the owner to keep the battery from combusting have become more and more strict. Effectively, I only have about 140 miles of battery charge out of 230 because they suggest not charging past 90% and not going below 70 miles remaining. Also I cannot charge my car indoors OR unattended. At this point I feel unsafe having this car near my home or family because of risk of combustion.
Additional Notes:
I own a 2018 Chevy Bolt and GM has issues 3 different recalls on the battery due to risk of combustion. First was a software fix to reduced charge capacity, second was a supposed to be a permanent fix to resolve the issue, and finally GM has issues a 3rd recall where they state they will replace failing modules. With each recall the requirements on the owner to keep the battery from combusting have become more and more strict. Effectively, I only have about 140 miles of battery charge out of 230 because they suggest not charging past 90% and not going below 70 miles remaining. Also I cannot charge my car indoors OR unattended. At this point I feel unsafe having this car near my home or family because of risk of combustion.
Mfg Campaign: 11426188
Recall Date: Jul 23, 2021
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I own a 2018 Chevy Bolt and GM has issues 3 different recalls on the battery due to risk of combustion. First was a software fix to reduced charge capacity, second was a supposed to be a permanent fix to resolve the issue, and finally GM has issues a 3rd recall where they state they will replace failing modules. With each recall the requirements on the owner to keep the battery from combusting have become more and more strict. Effectively, I only have about 140 miles of battery charge out of 230 because they suggest not charging past 90% and not going below 70 miles remaining. Also I cannot charge my car indoors OR unattended. At this point I feel unsafe having this car near my home or family because of risk of combustion.
Corrective Action:
I own a 2018 Chevy Bolt and GM has issues 3 different recalls on the battery due to risk of combustion. First was a software fix to reduced charge capacity, second was a supposed to be a permanent fix to resolve the issue, and finally GM has issues a 3rd recall where they state they will replace failing modules. With each recall the requirements on the owner to keep the battery from combusting have become more and more strict. Effectively, I only have about 140 miles of battery charge out of 230 because they suggest not charging past 90% and not going below 70 miles remaining. Also I cannot charge my car indoors OR unattended. At this point I feel unsafe having this car near my home or family because of risk of combustion.
Additional Notes:
I own a 2018 Chevy Bolt and GM has issues 3 different recalls on the battery due to risk of combustion. First was a software fix to reduced charge capacity, second was a supposed to be a permanent fix to resolve the issue, and finally GM has issues a 3rd recall where they state they will replace failing modules. With each recall the requirements on the owner to keep the battery from combusting have become more and more strict. Effectively, I only have about 140 miles of battery charge out of 230 because they suggest not charging past 90% and not going below 70 miles remaining. Also I cannot charge my car indoors OR unattended. At this point I feel unsafe having this car near my home or family because of risk of combustion.
Mfg Campaign: 11426188
Recall Date: Jul 23, 2021
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Vehicle is useless to me due to the new range restrictions. My medical provider is a little over 100 miles away, and I cannot make the round trip with the reduced range, thus I cannot get my prescription medications.
Corrective Action:
Vehicle is useless to me due to the new range restrictions. My medical provider is a little over 100 miles away, and I cannot make the round trip with the reduced range, thus I cannot get my prescription medications.
Additional Notes:
Vehicle is useless to me due to the new range restrictions. My medical provider is a little over 100 miles away, and I cannot make the round trip with the reduced range, thus I cannot get my prescription medications.
Mfg Campaign: 11426208
Recall Date: Jul 23, 2021
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2018 Chevrolet Bolt EV. The contact stated that when the driver (his wife) drove at 45mph a vehicle failed to yield the right of way and made a left turn. The driver was unable to stop and crashed into the vehicle's front passenger side and bumper. The contact stated that the driver's air bag and the front passenger air bag failed to deploy causing the driver injuries to the neck, shoulder, sides, right leg, and back. The front passenger was a ten-year-old child who received injuries to the right shoulder. The vehicle was towed to an impound lot. The vehicle was not taken to the dealer. A police report was filed. The vehicle was not repaired. The manufacturer was not contacted. The approximate failure mileage was 22,000.
Corrective Action:
The contact owns a 2018 Chevrolet Bolt EV. The contact stated that when the driver (his wife) drove at 45mph a vehicle failed to yield the right of way and made a left turn. The driver was unable to stop and crashed into the vehicle's front passenger side and bumper. The contact stated that the driver's air bag and the front passenger air bag failed to deploy causing the driver injuries to the neck, shoulder, sides, right leg, and back. The front passenger was a ten-year-old child who received injuries to the right shoulder. The vehicle was towed to an impound lot. The vehicle was not taken to the dealer. A police report was filed. The vehicle was not repaired. The manufacturer was not contacted. The approximate failure mileage was 22,000.
Additional Notes:
The contact owns a 2018 Chevrolet Bolt EV. The contact stated that when the driver (his wife) drove at 45mph a vehicle failed to yield the right of way and made a left turn. The driver was unable to stop and crashed into the vehicle's front passenger side and bumper. The contact stated that the driver's air bag and the front passenger air bag failed to deploy causing the driver injuries to the neck, shoulder, sides, right leg, and back. The front passenger was a ten-year-old child who received injuries to the right shoulder. The vehicle was towed to an impound lot. The vehicle was not taken to the dealer. A police report was filed. The vehicle was not repaired. The manufacturer was not contacted. The approximate failure mileage was 22,000.
Mfg Campaign: 11425984
Recall Date: Jul 22, 2021
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
I own a 2018 Chevy Bolt that is part of the battery recall for possible fires started in the powertrain battery. I have been through both GM recommended appointments at my local Chevy dealer to have the software patches installed and the battery inspected for nominal voltage. While my car's battery passed the voltage inspection this week, there were 2 new fires reported to GM resulting in new recommendations on July 14 to park outside and not charge over night. The real issue here is GM not providing enough information to the owners of Bolts in this recall. Questions such as: What kind of charger was used (110, 220, CCS)? If after market chargers were used before a fire, what brands, what commonality amongst the group of Bolts that have caught fire? What is the minimum battery remaining on the cars that charged before a fire? What is the maximum charge the owners of Bolts that burned charged their cars to? What operational steps can the rest of Bolt owners take to minimize future fire risk? Why isn't GM simply replacing all of the batteries in recalled Bolts rather than pursuing a very poorly run "buyback" process? Why doesn't my EV Battery warranty that is still in effect allow for replacement of the battery with this serious safety situation? Why is NHTSA allowing GM to be so non-communicative about what they are learning of the commonalities of all Bolts that have caught fire? This is a serious safety issue for existing 2017-2019 Bolt owners. We need NHTSA's help getting GM to provide more information about the cars that have caught fire.
Corrective Action:
I own a 2018 Chevy Bolt that is part of the battery recall for possible fires started in the powertrain battery. I have been through both GM recommended appointments at my local Chevy dealer to have the software patches installed and the battery inspected for nominal voltage. While my car's battery passed the voltage inspection this week, there were 2 new fires reported to GM resulting in new recommendations on July 14 to park outside and not charge over night. The real issue here is GM not providing enough information to the owners of Bolts in this recall. Questions such as: What kind of charger was used (110, 220, CCS)? If after market chargers were used before a fire, what brands, what commonality amongst the group of Bolts that have caught fire? What is the minimum battery remaining on the cars that charged before a fire? What is the maximum charge the owners of Bolts that burned charged their cars to? What operational steps can the rest of Bolt owners take to minimize future fire risk? Why isn't GM simply replacing all of the batteries in recalled Bolts rather than pursuing a very poorly run "buyback" process? Why doesn't my EV Battery warranty that is still in effect allow for replacement of the battery with this serious safety situation? Why is NHTSA allowing GM to be so non-communicative about what they are learning of the commonalities of all Bolts that have caught fire? This is a serious safety issue for existing 2017-2019 Bolt owners. We need NHTSA's help getting GM to provide more information about the cars that have caught fire.
Additional Notes:
I own a 2018 Chevy Bolt that is part of the battery recall for possible fires started in the powertrain battery. I have been through both GM recommended appointments at my local Chevy dealer to have the software patches installed and the battery inspected for nominal voltage. While my car's battery passed the voltage inspection this week, there were 2 new fires reported to GM resulting in new recommendations on July 14 to park outside and not charge over night. The real issue here is GM not providing enough information to the owners of Bolts in this recall. Questions such as: What kind of charger was used (110, 220, CCS)? If after market chargers were used before a fire, what brands, what commonality amongst the group of Bolts that have caught fire? What is the minimum battery remaining on the cars that charged before a fire? What is the maximum charge the owners of Bolts that burned charged their cars to? What operational steps can the rest of Bolt owners take to minimize future fire risk? Why isn't GM simply replacing all of the batteries in recalled Bolts rather than pursuing a very poorly run "buyback" process? Why doesn't my EV Battery warranty that is still in effect allow for replacement of the battery with this serious safety situation? Why is NHTSA allowing GM to be so non-communicative about what they are learning of the commonalities of all Bolts that have caught fire? This is a serious safety issue for existing 2017-2019 Bolt owners. We need NHTSA's help getting GM to provide more information about the cars that have caught fire.
Mfg Campaign: 11425020
Recall Date: Jul 15, 2021
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I own a 2018 Chevy Bolt that is part of the battery recall for possible fires started in the powertrain battery. I have been through both GM recommended appointments at my local Chevy dealer to have the software patches installed and the battery inspected for nominal voltage. While my car's battery passed the voltage inspection this week, there were 2 new fires reported to GM resulting in new recommendations on July 14 to park outside and not charge over night. The real issue here is GM not providing enough information to the owners of Bolts in this recall. Questions such as: What kind of charger was used (110, 220, CCS)? If after market chargers were used before a fire, what brands, what commonality amongst the group of Bolts that have caught fire? What is the minimum battery remaining on the cars that charged before a fire? What is the maximum charge the owners of Bolts that burned charged their cars to? What operational steps can the rest of Bolt owners take to minimize future fire risk? Why isn't GM simply replacing all of the batteries in recalled Bolts rather than pursuing a very poorly run "buyback" process? Why doesn't my EV Battery warranty that is still in effect allow for replacement of the battery with this serious safety situation? Why is NHTSA allowing GM to be so non-communicative about what they are learning of the commonalities of all Bolts that have caught fire? This is a serious safety issue for existing 2017-2019 Bolt owners. We need NHTSA's help getting GM to provide more information about the cars that have caught fire.
Corrective Action:
I own a 2018 Chevy Bolt that is part of the battery recall for possible fires started in the powertrain battery. I have been through both GM recommended appointments at my local Chevy dealer to have the software patches installed and the battery inspected for nominal voltage. While my car's battery passed the voltage inspection this week, there were 2 new fires reported to GM resulting in new recommendations on July 14 to park outside and not charge over night. The real issue here is GM not providing enough information to the owners of Bolts in this recall. Questions such as: What kind of charger was used (110, 220, CCS)? If after market chargers were used before a fire, what brands, what commonality amongst the group of Bolts that have caught fire? What is the minimum battery remaining on the cars that charged before a fire? What is the maximum charge the owners of Bolts that burned charged their cars to? What operational steps can the rest of Bolt owners take to minimize future fire risk? Why isn't GM simply replacing all of the batteries in recalled Bolts rather than pursuing a very poorly run "buyback" process? Why doesn't my EV Battery warranty that is still in effect allow for replacement of the battery with this serious safety situation? Why is NHTSA allowing GM to be so non-communicative about what they are learning of the commonalities of all Bolts that have caught fire? This is a serious safety issue for existing 2017-2019 Bolt owners. We need NHTSA's help getting GM to provide more information about the cars that have caught fire.
Additional Notes:
I own a 2018 Chevy Bolt that is part of the battery recall for possible fires started in the powertrain battery. I have been through both GM recommended appointments at my local Chevy dealer to have the software patches installed and the battery inspected for nominal voltage. While my car's battery passed the voltage inspection this week, there were 2 new fires reported to GM resulting in new recommendations on July 14 to park outside and not charge over night. The real issue here is GM not providing enough information to the owners of Bolts in this recall. Questions such as: What kind of charger was used (110, 220, CCS)? If after market chargers were used before a fire, what brands, what commonality amongst the group of Bolts that have caught fire? What is the minimum battery remaining on the cars that charged before a fire? What is the maximum charge the owners of Bolts that burned charged their cars to? What operational steps can the rest of Bolt owners take to minimize future fire risk? Why isn't GM simply replacing all of the batteries in recalled Bolts rather than pursuing a very poorly run "buyback" process? Why doesn't my EV Battery warranty that is still in effect allow for replacement of the battery with this serious safety situation? Why is NHTSA allowing GM to be so non-communicative about what they are learning of the commonalities of all Bolts that have caught fire? This is a serious safety issue for existing 2017-2019 Bolt owners. We need NHTSA's help getting GM to provide more information about the cars that have caught fire.
Mfg Campaign: 11425020
Recall Date: Jul 15, 2021
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The incident involves a 2018 Chevy Bolt EV. I arrived at a parking space next to the electric charging station where I generally park the car. I park perpendicular to the side wall of a house. There is a small garden bed (about 2 ft wide) between the house and the parking area. As I pulled up I was not exactly perpendicular to the wall. I believe I was in Drive Low and had completely stopped or perhaps nearly stopped when I decided to tweak my parking position a bit to be exactly perpendicular to the wall. My intent was to apply the accelerator and ease over a few inches to park, but when I began to do so the car took off suddenly and uncontrollably and crashed into the side of the house. The front end of the car was damaged and the house sustained both exterior and interior damage, leaving a hole through the wall. To me, it felt like I was in a rocket launch. I don't know whether I applied the brakes or if the wall stopped the car. The car is currently at a shop where the insurance company has ordered an inspection scan for error codes. No one has driven the car since, and so the problem has not been reproduced or confirmed. No warning messages appeared before the crash although the the car is equipped with front collision warning systems. Consumer stated diagnostic report she received from her service department prior to repairing the car. to repairing the car.
Corrective Action:
The incident involves a 2018 Chevy Bolt EV. I arrived at a parking space next to the electric charging station where I generally park the car. I park perpendicular to the side wall of a house. There is a small garden bed (about 2 ft wide) between the house and the parking area. As I pulled up I was not exactly perpendicular to the wall. I believe I was in Drive Low and had completely stopped or perhaps nearly stopped when I decided to tweak my parking position a bit to be exactly perpendicular to the wall. My intent was to apply the accelerator and ease over a few inches to park, but when I began to do so the car took off suddenly and uncontrollably and crashed into the side of the house. The front end of the car was damaged and the house sustained both exterior and interior damage, leaving a hole through the wall. To me, it felt like I was in a rocket launch. I don't know whether I applied the brakes or if the wall stopped the car. The car is currently at a shop where the insurance company has ordered an inspection scan for error codes. No one has driven the car since, and so the problem has not been reproduced or confirmed. No warning messages appeared before the crash although the the car is equipped with front collision warning systems. Consumer stated diagnostic report she received from her service department prior to repairing the car. to repairing the car.
Additional Notes:
The incident involves a 2018 Chevy Bolt EV. I arrived at a parking space next to the electric charging station where I generally park the car. I park perpendicular to the side wall of a house. There is a small garden bed (about 2 ft wide) between the house and the parking area. As I pulled up I was not exactly perpendicular to the wall. I believe I was in Drive Low and had completely stopped or perhaps nearly stopped when I decided to tweak my parking position a bit to be exactly perpendicular to the wall. My intent was to apply the accelerator and ease over a few inches to park, but when I began to do so the car took off suddenly and uncontrollably and crashed into the side of the house. The front end of the car was damaged and the house sustained both exterior and interior damage, leaving a hole through the wall. To me, it felt like I was in a rocket launch. I don't know whether I applied the brakes or if the wall stopped the car. The car is currently at a shop where the insurance company has ordered an inspection scan for error codes. No one has driven the car since, and so the problem has not been reproduced or confirmed. No warning messages appeared before the crash although the the car is equipped with front collision warning systems. Consumer stated diagnostic report she received from her service department prior to repairing the car. to repairing the car.
Mfg Campaign: 11423286
Recall Date: Jul 2, 2021
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Dear Sir/ Madam, I want to report to you the serious problem I have had with my Chevy Bolt EV ( 2018 VIN [XXX]) In the month of November 2020, after a full charge of my EV Bolt, the mileage on the dashboard kept fluctuating when my husband and I were driving from Santa Cruz to Berkeley. I had to charge it again after 70 miles in Berkeley. On our way back the mileage showed almost zero. I got so anxious that I had to stop the car and move it from Highway 101 South bound to Santa Cruz and get it recharged in San Jose. Second, on three separate occasions, the speed limit on the dashboard also kept fluctuating. Since this model was recalled we took our car to a Chevy dealer in Watsonville and got it repaired. We had to leave the car at the dealer for two weeks since the dealer was getting appropriate parts from Michigan to fix the car. Now my speed has been compromised after the repair. I have been told the car will be recalled soon for a final repair. We are not happy with this model and we are negotiating with the manufacturer to get this car replaced. Thank you so much for your help. Sincerely yours, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
Dear Sir/ Madam, I want to report to you the serious problem I have had with my Chevy Bolt EV ( 2018 VIN [XXX]) In the month of November 2020, after a full charge of my EV Bolt, the mileage on the dashboard kept fluctuating when my husband and I were driving from Santa Cruz to Berkeley. I had to charge it again after 70 miles in Berkeley. On our way back the mileage showed almost zero. I got so anxious that I had to stop the car and move it from Highway 101 South bound to Santa Cruz and get it recharged in San Jose. Second, on three separate occasions, the speed limit on the dashboard also kept fluctuating. Since this model was recalled we took our car to a Chevy dealer in Watsonville and got it repaired. We had to leave the car at the dealer for two weeks since the dealer was getting appropriate parts from Michigan to fix the car. Now my speed has been compromised after the repair. I have been told the car will be recalled soon for a final repair. We are not happy with this model and we are negotiating with the manufacturer to get this car replaced. Thank you so much for your help. Sincerely yours, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
Dear Sir/ Madam, I want to report to you the serious problem I have had with my Chevy Bolt EV ( 2018 VIN [XXX]) In the month of November 2020, after a full charge of my EV Bolt, the mileage on the dashboard kept fluctuating when my husband and I were driving from Santa Cruz to Berkeley. I had to charge it again after 70 miles in Berkeley. On our way back the mileage showed almost zero. I got so anxious that I had to stop the car and move it from Highway 101 South bound to Santa Cruz and get it recharged in San Jose. Second, on three separate occasions, the speed limit on the dashboard also kept fluctuating. Since this model was recalled we took our car to a Chevy dealer in Watsonville and got it repaired. We had to leave the car at the dealer for two weeks since the dealer was getting appropriate parts from Michigan to fix the car. Now my speed has been compromised after the repair. I have been told the car will be recalled soon for a final repair. We are not happy with this model and we are negotiating with the manufacturer to get this car replaced. Thank you so much for your help. Sincerely yours, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11418406
Recall Date: May 24, 2021
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Dear Sir/ Madam, I want to report to you the serious problem I have had with my Chevy Bolt EV ( 2018 VIN [XXX]) In the month of November 2020, after a full charge of my EV Bolt, the mileage on the dashboard kept fluctuating when my husband and I were driving from Santa Cruz to Berkeley. I had to charge it again after 70 miles in Berkeley. On our way back the mileage showed almost zero. I got so anxious that I had to stop the car and move it from Highway 101 South bound to Santa Cruz and get it recharged in San Jose. Second, on three separate occasions, the speed limit on the dashboard also kept fluctuating. Since this model was recalled we took our car to a Chevy dealer in Watsonville and got it repaired. We had to leave the car at the dealer for two weeks since the dealer was getting appropriate parts from Michigan to fix the car. Now my speed has been compromised after the repair. I have been told the car will be recalled soon for a final repair. We are not happy with this model and we are negotiating with the manufacturer to get this car replaced. Thank you so much for your help. Sincerely yours, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
Dear Sir/ Madam, I want to report to you the serious problem I have had with my Chevy Bolt EV ( 2018 VIN [XXX]) In the month of November 2020, after a full charge of my EV Bolt, the mileage on the dashboard kept fluctuating when my husband and I were driving from Santa Cruz to Berkeley. I had to charge it again after 70 miles in Berkeley. On our way back the mileage showed almost zero. I got so anxious that I had to stop the car and move it from Highway 101 South bound to Santa Cruz and get it recharged in San Jose. Second, on three separate occasions, the speed limit on the dashboard also kept fluctuating. Since this model was recalled we took our car to a Chevy dealer in Watsonville and got it repaired. We had to leave the car at the dealer for two weeks since the dealer was getting appropriate parts from Michigan to fix the car. Now my speed has been compromised after the repair. I have been told the car will be recalled soon for a final repair. We are not happy with this model and we are negotiating with the manufacturer to get this car replaced. Thank you so much for your help. Sincerely yours, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
Dear Sir/ Madam, I want to report to you the serious problem I have had with my Chevy Bolt EV ( 2018 VIN [XXX]) In the month of November 2020, after a full charge of my EV Bolt, the mileage on the dashboard kept fluctuating when my husband and I were driving from Santa Cruz to Berkeley. I had to charge it again after 70 miles in Berkeley. On our way back the mileage showed almost zero. I got so anxious that I had to stop the car and move it from Highway 101 South bound to Santa Cruz and get it recharged in San Jose. Second, on three separate occasions, the speed limit on the dashboard also kept fluctuating. Since this model was recalled we took our car to a Chevy dealer in Watsonville and got it repaired. We had to leave the car at the dealer for two weeks since the dealer was getting appropriate parts from Michigan to fix the car. Now my speed has been compromised after the repair. I have been told the car will be recalled soon for a final repair. We are not happy with this model and we are negotiating with the manufacturer to get this car replaced. Thank you so much for your help. Sincerely yours, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11418406
Recall Date: May 24, 2021
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
03/21/2019, 9/05/2019, 1/19/2020, 10/21/2020, 04/14/2021 HAVE HAD 5 WARRANTY REPAIR ORDERS TO FIX REAR VIEW CAMERA STAYS ON WHILE DRIVING FORWARD AT FREEWAY SPEEDS, VERY DISTRACTING AND DANGEROUS IT ALSO LOCKS OUT ALL CLIMATE AND RADIO CONTROLS. ALSO WHILE VEHICLE IS STOPPED CRUNCHES WHEN TRYING TO PUT IN " PARK"
Corrective Action:
03/21/2019, 9/05/2019, 1/19/2020, 10/21/2020, 04/14/2021 HAVE HAD 5 WARRANTY REPAIR ORDERS TO FIX REAR VIEW CAMERA STAYS ON WHILE DRIVING FORWARD AT FREEWAY SPEEDS, VERY DISTRACTING AND DANGEROUS IT ALSO LOCKS OUT ALL CLIMATE AND RADIO CONTROLS. ALSO WHILE VEHICLE IS STOPPED CRUNCHES WHEN TRYING TO PUT IN " PARK"
Additional Notes:
03/21/2019, 9/05/2019, 1/19/2020, 10/21/2020, 04/14/2021 HAVE HAD 5 WARRANTY REPAIR ORDERS TO FIX REAR VIEW CAMERA STAYS ON WHILE DRIVING FORWARD AT FREEWAY SPEEDS, VERY DISTRACTING AND DANGEROUS IT ALSO LOCKS OUT ALL CLIMATE AND RADIO CONTROLS. ALSO WHILE VEHICLE IS STOPPED CRUNCHES WHEN TRYING TO PUT IN " PARK"
Mfg Campaign: 11415065
Recall Date: May 3, 2021
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
03/21/2019, 9/05/2019, 1/19/2020, 10/21/2020, 04/14/2021 HAVE HAD 5 WARRANTY REPAIR ORDERS TO FIX REAR VIEW CAMERA STAYS ON WHILE DRIVING FORWARD AT FREEWAY SPEEDS, VERY DISTRACTING AND DANGEROUS IT ALSO LOCKS OUT ALL CLIMATE AND RADIO CONTROLS. ALSO WHILE VEHICLE IS STOPPED CRUNCHES WHEN TRYING TO PUT IN " PARK"
Corrective Action:
03/21/2019, 9/05/2019, 1/19/2020, 10/21/2020, 04/14/2021 HAVE HAD 5 WARRANTY REPAIR ORDERS TO FIX REAR VIEW CAMERA STAYS ON WHILE DRIVING FORWARD AT FREEWAY SPEEDS, VERY DISTRACTING AND DANGEROUS IT ALSO LOCKS OUT ALL CLIMATE AND RADIO CONTROLS. ALSO WHILE VEHICLE IS STOPPED CRUNCHES WHEN TRYING TO PUT IN " PARK"
Additional Notes:
03/21/2019, 9/05/2019, 1/19/2020, 10/21/2020, 04/14/2021 HAVE HAD 5 WARRANTY REPAIR ORDERS TO FIX REAR VIEW CAMERA STAYS ON WHILE DRIVING FORWARD AT FREEWAY SPEEDS, VERY DISTRACTING AND DANGEROUS IT ALSO LOCKS OUT ALL CLIMATE AND RADIO CONTROLS. ALSO WHILE VEHICLE IS STOPPED CRUNCHES WHEN TRYING TO PUT IN " PARK"
Mfg Campaign: 11415065
Recall Date: May 3, 2021
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
AT 25,000 MILES MY BRAKE PADS ARE CRUMBLING AND THE ROTOR ARE SCORED AND POCK MARKED .. I DRIVE THE CAR IN L MODE EXCLUSIVELY AND I DON'T USE THE BRAKES. ED SHUTS CHEVY CADILLAC SAYS THE BRAKES ARE WARRANTED. I SAY THERE IS A PROBLEM WITH THE BRAKE SYSTEM. THEY SHOULD NOT WEAR OUT OR CRUMBLE IF I DON'T USE THEM ON A 2 YEAR OLD CAR.
Corrective Action:
AT 25,000 MILES MY BRAKE PADS ARE CRUMBLING AND THE ROTOR ARE SCORED AND POCK MARKED .. I DRIVE THE CAR IN L MODE EXCLUSIVELY AND I DON'T USE THE BRAKES. ED SHUTS CHEVY CADILLAC SAYS THE BRAKES ARE WARRANTED. I SAY THERE IS A PROBLEM WITH THE BRAKE SYSTEM. THEY SHOULD NOT WEAR OUT OR CRUMBLE IF I DON'T USE THEM ON A 2 YEAR OLD CAR.
Additional Notes:
AT 25,000 MILES MY BRAKE PADS ARE CRUMBLING AND THE ROTOR ARE SCORED AND POCK MARKED .. I DRIVE THE CAR IN L MODE EXCLUSIVELY AND I DON'T USE THE BRAKES. ED SHUTS CHEVY CADILLAC SAYS THE BRAKES ARE WARRANTED. I SAY THERE IS A PROBLEM WITH THE BRAKE SYSTEM. THEY SHOULD NOT WEAR OUT OR CRUMBLE IF I DON'T USE THEM ON A 2 YEAR OLD CAR.
Mfg Campaign: 11408497
Recall Date: Apr 16, 2021
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
THE DRIVERS WINDOW HAS VERTICAL SCRATCHES ON THE OUTSIDE OF THE GLASS. MY CAR IS ONE WEEK PAST THE 36 MONTH WARRANTY AND ED SHULTS CHEVY WON'T FIX IT UNDER WARRANTY.
Corrective Action:
THE DRIVERS WINDOW HAS VERTICAL SCRATCHES ON THE OUTSIDE OF THE GLASS. MY CAR IS ONE WEEK PAST THE 36 MONTH WARRANTY AND ED SHULTS CHEVY WON'T FIX IT UNDER WARRANTY.
Additional Notes:
THE DRIVERS WINDOW HAS VERTICAL SCRATCHES ON THE OUTSIDE OF THE GLASS. MY CAR IS ONE WEEK PAST THE 36 MONTH WARRANTY AND ED SHULTS CHEVY WON'T FIX IT UNDER WARRANTY.
Mfg Campaign: 11408498
Recall Date: Apr 16, 2021
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
BATTERY FIRE RECALL. DEALER LIMITED THE BATTERY FULL CHARGE TO 90% IN NOVEMBER 2020.GM PROMISED A FIX BY FIRST OF 2021. NO FIX AS OF THIS DATE AND MY DRIVING RANGE IS LIMITED AND NOW REQUIRES FREQUENT CHARGING.
Corrective Action:
BATTERY FIRE RECALL. DEALER LIMITED THE BATTERY FULL CHARGE TO 90% IN NOVEMBER 2020.GM PROMISED A FIX BY FIRST OF 2021. NO FIX AS OF THIS DATE AND MY DRIVING RANGE IS LIMITED AND NOW REQUIRES FREQUENT CHARGING.
Additional Notes:
BATTERY FIRE RECALL. DEALER LIMITED THE BATTERY FULL CHARGE TO 90% IN NOVEMBER 2020.GM PROMISED A FIX BY FIRST OF 2021. NO FIX AS OF THIS DATE AND MY DRIVING RANGE IS LIMITED AND NOW REQUIRES FREQUENT CHARGING.
Mfg Campaign: 11395727
Recall Date: Feb 11, 2021
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
BATTERY FIRE RECALL. DEALER LIMITED THE BATTERY FULL CHARGE TO 90% IN NOVEMBER 2020.GM PROMISED A FIX BY FIRST OF 2021. NO FIX AS OF THIS DATE AND MY DRIVING RANGE IS LIMITED AND NOW REQUIRES FREQUENT CHARGING.
Corrective Action:
BATTERY FIRE RECALL. DEALER LIMITED THE BATTERY FULL CHARGE TO 90% IN NOVEMBER 2020.GM PROMISED A FIX BY FIRST OF 2021. NO FIX AS OF THIS DATE AND MY DRIVING RANGE IS LIMITED AND NOW REQUIRES FREQUENT CHARGING.
Additional Notes:
BATTERY FIRE RECALL. DEALER LIMITED THE BATTERY FULL CHARGE TO 90% IN NOVEMBER 2020.GM PROMISED A FIX BY FIRST OF 2021. NO FIX AS OF THIS DATE AND MY DRIVING RANGE IS LIMITED AND NOW REQUIRES FREQUENT CHARGING.
Mfg Campaign: 11395727
Recall Date: Feb 11, 2021
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