Complaints & Recalls
Consumer Complaints
172 ComplaintsGeneral Motors, Llc
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2019 Chevrolet Colorado. The contact stated that while driving approximately 30 MPH and depressing the brake pedal, the brake pedal was stiff. The contact pulled to the side of the road and restarted the vehicle. The message "Brake Assist - Service Required'' was displayed. The vehicle was taken to the residence. The vehicle was then towed to the dealer, where it was diagnosed that the brake assist vacuum pump and the carburetor cap needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 87,000.
Corrective Action:
The contact owns a 2019 Chevrolet Colorado. The contact stated that while driving approximately 30 MPH and depressing the brake pedal, the brake pedal was stiff. The contact pulled to the side of the road and restarted the vehicle. The message "Brake Assist - Service Required'' was displayed. The vehicle was taken to the residence. The vehicle was then towed to the dealer, where it was diagnosed that the brake assist vacuum pump and the carburetor cap needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 87,000.
Additional Notes:
The contact owns a 2019 Chevrolet Colorado. The contact stated that while driving approximately 30 MPH and depressing the brake pedal, the brake pedal was stiff. The contact pulled to the side of the road and restarted the vehicle. The message "Brake Assist - Service Required'' was displayed. The vehicle was taken to the residence. The vehicle was then towed to the dealer, where it was diagnosed that the brake assist vacuum pump and the carburetor cap needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 87,000.
Mfg Campaign: 11618037
Recall Date: Oct 4, 2024
General Motors, Llc
Defect Description:
FUEL SYSTEM, GASOLINE:CARBURETOR SYSTEM
Potential Consequences:
The contact owns a 2019 Chevrolet Colorado. The contact stated that while driving approximately 30 MPH and depressing the brake pedal, the brake pedal was stiff. The contact pulled to the side of the road and restarted the vehicle. The message "Brake Assist - Service Required'' was displayed. The vehicle was taken to the residence. The vehicle was then towed to the dealer, where it was diagnosed that the brake assist vacuum pump and the carburetor cap needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 87,000.
Corrective Action:
The contact owns a 2019 Chevrolet Colorado. The contact stated that while driving approximately 30 MPH and depressing the brake pedal, the brake pedal was stiff. The contact pulled to the side of the road and restarted the vehicle. The message "Brake Assist - Service Required'' was displayed. The vehicle was taken to the residence. The vehicle was then towed to the dealer, where it was diagnosed that the brake assist vacuum pump and the carburetor cap needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 87,000.
Additional Notes:
The contact owns a 2019 Chevrolet Colorado. The contact stated that while driving approximately 30 MPH and depressing the brake pedal, the brake pedal was stiff. The contact pulled to the side of the road and restarted the vehicle. The message "Brake Assist - Service Required'' was displayed. The vehicle was taken to the residence. The vehicle was then towed to the dealer, where it was diagnosed that the brake assist vacuum pump and the carburetor cap needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 87,000.
Mfg Campaign: 11618037
Recall Date: Oct 4, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Transmission extreme Shudder
Corrective Action:
Transmission extreme Shudder
Additional Notes:
Transmission extreme Shudder
Mfg Campaign: 11607946
Recall Date: Aug 12, 2024
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
The steering wheel would not turn right while driving. The steering rack failed. The truck has only 10000 miles on it. We almost wrecked because of this defect. No warning messages appeared. The vehicle was inspected and the failure was confirmed by an independent service center.
Corrective Action:
The steering wheel would not turn right while driving. The steering rack failed. The truck has only 10000 miles on it. We almost wrecked because of this defect. No warning messages appeared. The vehicle was inspected and the failure was confirmed by an independent service center.
Additional Notes:
The steering wheel would not turn right while driving. The steering rack failed. The truck has only 10000 miles on it. We almost wrecked because of this defect. No warning messages appeared. The vehicle was inspected and the failure was confirmed by an independent service center.
Mfg Campaign: 11605465
Recall Date: Jul 30, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
This truck has roughly 41000 miles on it. As I was driving home from work on [XXX], I heard a faint noise and then my truck just lost power and died on the freeway. There were no engine warning lights on and did not want to restart and stay running. After a few times of starting and dying the message on the dash said keep driving engine is in regen. This is a diesel truck and the newer ones have a regeneration that is done with DEF. I was unable to get it off onto the exit, but did get it off the roadway. The vehicle was towed into the shop on February 3rd, 2024. The shop had to order parts and said that it was just a faulty part. I received the truck back on March 14th. I drove it home from the shop and to work for two days putting roughly 100 miles on the truck. On my way home on [XXX] , the truck died again with no warning at all. Same symptoms, just no power and no warning. The truck was towed back to the shop where it still sits today. The problem is there is an issue with this thing dying without any warning at all. The dealer and Chevrolet techs have been unsuccessful in finding the problem. It has been almost 6 months in the shop with literally no idea of what is wrong. I feel this is a serious safety issue that could leave people or families stranded without any warning or idea of how to repair. I feel this should be investigated and brought to someone's attention. I have contacted Chevrolet, but unfortunately they have left everything up to the dealership. The dealer is Auburn Chevrolet in Auburn, WA. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
This truck has roughly 41000 miles on it. As I was driving home from work on [XXX], I heard a faint noise and then my truck just lost power and died on the freeway. There were no engine warning lights on and did not want to restart and stay running. After a few times of starting and dying the message on the dash said keep driving engine is in regen. This is a diesel truck and the newer ones have a regeneration that is done with DEF. I was unable to get it off onto the exit, but did get it off the roadway. The vehicle was towed into the shop on February 3rd, 2024. The shop had to order parts and said that it was just a faulty part. I received the truck back on March 14th. I drove it home from the shop and to work for two days putting roughly 100 miles on the truck. On my way home on [XXX] , the truck died again with no warning at all. Same symptoms, just no power and no warning. The truck was towed back to the shop where it still sits today. The problem is there is an issue with this thing dying without any warning at all. The dealer and Chevrolet techs have been unsuccessful in finding the problem. It has been almost 6 months in the shop with literally no idea of what is wrong. I feel this is a serious safety issue that could leave people or families stranded without any warning or idea of how to repair. I feel this should be investigated and brought to someone's attention. I have contacted Chevrolet, but unfortunately they have left everything up to the dealership. The dealer is Auburn Chevrolet in Auburn, WA. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
This truck has roughly 41000 miles on it. As I was driving home from work on [XXX], I heard a faint noise and then my truck just lost power and died on the freeway. There were no engine warning lights on and did not want to restart and stay running. After a few times of starting and dying the message on the dash said keep driving engine is in regen. This is a diesel truck and the newer ones have a regeneration that is done with DEF. I was unable to get it off onto the exit, but did get it off the roadway. The vehicle was towed into the shop on February 3rd, 2024. The shop had to order parts and said that it was just a faulty part. I received the truck back on March 14th. I drove it home from the shop and to work for two days putting roughly 100 miles on the truck. On my way home on [XXX] , the truck died again with no warning at all. Same symptoms, just no power and no warning. The truck was towed back to the shop where it still sits today. The problem is there is an issue with this thing dying without any warning at all. The dealer and Chevrolet techs have been unsuccessful in finding the problem. It has been almost 6 months in the shop with literally no idea of what is wrong. I feel this is a serious safety issue that could leave people or families stranded without any warning or idea of how to repair. I feel this should be investigated and brought to someone's attention. I have contacted Chevrolet, but unfortunately they have left everything up to the dealership. The dealer is Auburn Chevrolet in Auburn, WA. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11602468
Recall Date: Jul 15, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
This truck has roughly 41000 miles on it. As I was driving home from work on [XXX], I heard a faint noise and then my truck just lost power and died on the freeway. There were no engine warning lights on and did not want to restart and stay running. After a few times of starting and dying the message on the dash said keep driving engine is in regen. This is a diesel truck and the newer ones have a regeneration that is done with DEF. I was unable to get it off onto the exit, but did get it off the roadway. The vehicle was towed into the shop on February 3rd, 2024. The shop had to order parts and said that it was just a faulty part. I received the truck back on March 14th. I drove it home from the shop and to work for two days putting roughly 100 miles on the truck. On my way home on [XXX] , the truck died again with no warning at all. Same symptoms, just no power and no warning. The truck was towed back to the shop where it still sits today. The problem is there is an issue with this thing dying without any warning at all. The dealer and Chevrolet techs have been unsuccessful in finding the problem. It has been almost 6 months in the shop with literally no idea of what is wrong. I feel this is a serious safety issue that could leave people or families stranded without any warning or idea of how to repair. I feel this should be investigated and brought to someone's attention. I have contacted Chevrolet, but unfortunately they have left everything up to the dealership. The dealer is Auburn Chevrolet in Auburn, WA. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
This truck has roughly 41000 miles on it. As I was driving home from work on [XXX], I heard a faint noise and then my truck just lost power and died on the freeway. There were no engine warning lights on and did not want to restart and stay running. After a few times of starting and dying the message on the dash said keep driving engine is in regen. This is a diesel truck and the newer ones have a regeneration that is done with DEF. I was unable to get it off onto the exit, but did get it off the roadway. The vehicle was towed into the shop on February 3rd, 2024. The shop had to order parts and said that it was just a faulty part. I received the truck back on March 14th. I drove it home from the shop and to work for two days putting roughly 100 miles on the truck. On my way home on [XXX] , the truck died again with no warning at all. Same symptoms, just no power and no warning. The truck was towed back to the shop where it still sits today. The problem is there is an issue with this thing dying without any warning at all. The dealer and Chevrolet techs have been unsuccessful in finding the problem. It has been almost 6 months in the shop with literally no idea of what is wrong. I feel this is a serious safety issue that could leave people or families stranded without any warning or idea of how to repair. I feel this should be investigated and brought to someone's attention. I have contacted Chevrolet, but unfortunately they have left everything up to the dealership. The dealer is Auburn Chevrolet in Auburn, WA. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
This truck has roughly 41000 miles on it. As I was driving home from work on [XXX], I heard a faint noise and then my truck just lost power and died on the freeway. There were no engine warning lights on and did not want to restart and stay running. After a few times of starting and dying the message on the dash said keep driving engine is in regen. This is a diesel truck and the newer ones have a regeneration that is done with DEF. I was unable to get it off onto the exit, but did get it off the roadway. The vehicle was towed into the shop on February 3rd, 2024. The shop had to order parts and said that it was just a faulty part. I received the truck back on March 14th. I drove it home from the shop and to work for two days putting roughly 100 miles on the truck. On my way home on [XXX] , the truck died again with no warning at all. Same symptoms, just no power and no warning. The truck was towed back to the shop where it still sits today. The problem is there is an issue with this thing dying without any warning at all. The dealer and Chevrolet techs have been unsuccessful in finding the problem. It has been almost 6 months in the shop with literally no idea of what is wrong. I feel this is a serious safety issue that could leave people or families stranded without any warning or idea of how to repair. I feel this should be investigated and brought to someone's attention. I have contacted Chevrolet, but unfortunately they have left everything up to the dealership. The dealer is Auburn Chevrolet in Auburn, WA. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11602468
Recall Date: Jul 15, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
This truck has roughly 41000 miles on it. As I was driving home from work on [XXX], I heard a faint noise and then my truck just lost power and died on the freeway. There were no engine warning lights on and did not want to restart and stay running. After a few times of starting and dying the message on the dash said keep driving engine is in regen. This is a diesel truck and the newer ones have a regeneration that is done with DEF. I was unable to get it off onto the exit, but did get it off the roadway. The vehicle was towed into the shop on February 3rd, 2024. The shop had to order parts and said that it was just a faulty part. I received the truck back on March 14th. I drove it home from the shop and to work for two days putting roughly 100 miles on the truck. On my way home on [XXX] , the truck died again with no warning at all. Same symptoms, just no power and no warning. The truck was towed back to the shop where it still sits today. The problem is there is an issue with this thing dying without any warning at all. The dealer and Chevrolet techs have been unsuccessful in finding the problem. It has been almost 6 months in the shop with literally no idea of what is wrong. I feel this is a serious safety issue that could leave people or families stranded without any warning or idea of how to repair. I feel this should be investigated and brought to someone's attention. I have contacted Chevrolet, but unfortunately they have left everything up to the dealership. The dealer is Auburn Chevrolet in Auburn, WA. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
This truck has roughly 41000 miles on it. As I was driving home from work on [XXX], I heard a faint noise and then my truck just lost power and died on the freeway. There were no engine warning lights on and did not want to restart and stay running. After a few times of starting and dying the message on the dash said keep driving engine is in regen. This is a diesel truck and the newer ones have a regeneration that is done with DEF. I was unable to get it off onto the exit, but did get it off the roadway. The vehicle was towed into the shop on February 3rd, 2024. The shop had to order parts and said that it was just a faulty part. I received the truck back on March 14th. I drove it home from the shop and to work for two days putting roughly 100 miles on the truck. On my way home on [XXX] , the truck died again with no warning at all. Same symptoms, just no power and no warning. The truck was towed back to the shop where it still sits today. The problem is there is an issue with this thing dying without any warning at all. The dealer and Chevrolet techs have been unsuccessful in finding the problem. It has been almost 6 months in the shop with literally no idea of what is wrong. I feel this is a serious safety issue that could leave people or families stranded without any warning or idea of how to repair. I feel this should be investigated and brought to someone's attention. I have contacted Chevrolet, but unfortunately they have left everything up to the dealership. The dealer is Auburn Chevrolet in Auburn, WA. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
This truck has roughly 41000 miles on it. As I was driving home from work on [XXX], I heard a faint noise and then my truck just lost power and died on the freeway. There were no engine warning lights on and did not want to restart and stay running. After a few times of starting and dying the message on the dash said keep driving engine is in regen. This is a diesel truck and the newer ones have a regeneration that is done with DEF. I was unable to get it off onto the exit, but did get it off the roadway. The vehicle was towed into the shop on February 3rd, 2024. The shop had to order parts and said that it was just a faulty part. I received the truck back on March 14th. I drove it home from the shop and to work for two days putting roughly 100 miles on the truck. On my way home on [XXX] , the truck died again with no warning at all. Same symptoms, just no power and no warning. The truck was towed back to the shop where it still sits today. The problem is there is an issue with this thing dying without any warning at all. The dealer and Chevrolet techs have been unsuccessful in finding the problem. It has been almost 6 months in the shop with literally no idea of what is wrong. I feel this is a serious safety issue that could leave people or families stranded without any warning or idea of how to repair. I feel this should be investigated and brought to someone's attention. I have contacted Chevrolet, but unfortunately they have left everything up to the dealership. The dealer is Auburn Chevrolet in Auburn, WA. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11602468
Recall Date: Jul 15, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
the ignition key gets stuck on the accessory position and doesnt come out
Corrective Action:
the ignition key gets stuck on the accessory position and doesnt come out
Additional Notes:
the ignition key gets stuck on the accessory position and doesnt come out
Mfg Campaign: 11597548
Recall Date: Jun 28, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I cannot remove the key from the ignition switch after shutting it off. The engine will shut down but the key stays on the accessories position eventually causing the battery to go dead. It doesn't do it all the time, but it at some point in time it will become permanent. I consider this a very serious safety issue as I cannot lock the vehicle therefore it can be very easily stolen. Since I cannot lock it, a child could get in the vehicle and start it up and who knows what would happen after that. I also owned another GM vehicle with the same issue the key could not be removed from the ignition switch. Because an injury was involved a GM Rep came to check it out. After working several hours, he told us he could not find anything wrong with the ignition. It seems funny we never had an issue with it after he had checked it out. Lawsuit averted! I firmly believe this is a serious safety issue must be investigated!!
Corrective Action:
I cannot remove the key from the ignition switch after shutting it off. The engine will shut down but the key stays on the accessories position eventually causing the battery to go dead. It doesn't do it all the time, but it at some point in time it will become permanent. I consider this a very serious safety issue as I cannot lock the vehicle therefore it can be very easily stolen. Since I cannot lock it, a child could get in the vehicle and start it up and who knows what would happen after that. I also owned another GM vehicle with the same issue the key could not be removed from the ignition switch. Because an injury was involved a GM Rep came to check it out. After working several hours, he told us he could not find anything wrong with the ignition. It seems funny we never had an issue with it after he had checked it out. Lawsuit averted! I firmly believe this is a serious safety issue must be investigated!!
Additional Notes:
I cannot remove the key from the ignition switch after shutting it off. The engine will shut down but the key stays on the accessories position eventually causing the battery to go dead. It doesn't do it all the time, but it at some point in time it will become permanent. I consider this a very serious safety issue as I cannot lock the vehicle therefore it can be very easily stolen. Since I cannot lock it, a child could get in the vehicle and start it up and who knows what would happen after that. I also owned another GM vehicle with the same issue the key could not be removed from the ignition switch. Because an injury was involved a GM Rep came to check it out. After working several hours, he told us he could not find anything wrong with the ignition. It seems funny we never had an issue with it after he had checked it out. Lawsuit averted! I firmly believe this is a serious safety issue must be investigated!!
Mfg Campaign: 11596547
Recall Date: Jun 25, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
truck has intermittent vibration at highway speeds and they are getting worse. The dealer just called and said the torque converter was shot. That seems to be a great deal of the power train complaints
Corrective Action:
truck has intermittent vibration at highway speeds and they are getting worse. The dealer just called and said the torque converter was shot. That seems to be a great deal of the power train complaints
Additional Notes:
truck has intermittent vibration at highway speeds and they are getting worse. The dealer just called and said the torque converter was shot. That seems to be a great deal of the power train complaints
Mfg Campaign: 11592121
Recall Date: Jun 3, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The bolts that secure the High Pressure Fuel Pump to the engine head broke apart causing the vehicle to lose power and leak gasoline.
Corrective Action:
The bolts that secure the High Pressure Fuel Pump to the engine head broke apart causing the vehicle to lose power and leak gasoline.
Additional Notes:
The bolts that secure the High Pressure Fuel Pump to the engine head broke apart causing the vehicle to lose power and leak gasoline.
Mfg Campaign: 11587875
Recall Date: May 9, 2024
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
Steering binding hard in turns. Turns over 45 deg of steering wheel rotation cause periodic binding in the turn, regardless of vehicle speed. Can be reproduced when the truck isn’t moving. Very nearly caused a serious accident as could not control direction out of a turn at 30 mph, and had to come to a rapid stop to avoid hitting another car. Wiggling the steering wheel in both directions with moderate force/torque releases the binding steering. Vehicle only has 44,000 mi with no off-road use. Vehicle is going in for service on 4/18/24. Extremely dangerous failure mode, whatever it turns out to be.
Corrective Action:
Steering binding hard in turns. Turns over 45 deg of steering wheel rotation cause periodic binding in the turn, regardless of vehicle speed. Can be reproduced when the truck isn’t moving. Very nearly caused a serious accident as could not control direction out of a turn at 30 mph, and had to come to a rapid stop to avoid hitting another car. Wiggling the steering wheel in both directions with moderate force/torque releases the binding steering. Vehicle only has 44,000 mi with no off-road use. Vehicle is going in for service on 4/18/24. Extremely dangerous failure mode, whatever it turns out to be.
Additional Notes:
Steering binding hard in turns. Turns over 45 deg of steering wheel rotation cause periodic binding in the turn, regardless of vehicle speed. Can be reproduced when the truck isn’t moving. Very nearly caused a serious accident as could not control direction out of a turn at 30 mph, and had to come to a rapid stop to avoid hitting another car. Wiggling the steering wheel in both directions with moderate force/torque releases the binding steering. Vehicle only has 44,000 mi with no off-road use. Vehicle is going in for service on 4/18/24. Extremely dangerous failure mode, whatever it turns out to be.
Mfg Campaign: 11583430
Recall Date: Apr 16, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2019 Chevrolet Colorado. The contact stated that on several occasions while driving 60-70 MPH, the transmission was slipping, and the vehicle decelerated and shook before slamming into gear and then continuing to accelerate. There was no warning light illuminated. The contact stated that after stopping, the vehicle proceeded to move off in another gear other than 1st gear, then abruptly downshifted into 1st gear. There were no warning lights illuminated. The vehicle was taken to the dealer but was not yet diagnosed or repaired. The manufacturer was notified of the failure, a complaint was filed, the contact was added to a list, and then referred to the NHTSA Hotline. The failure mileage was approximately 37,000.
Corrective Action:
The contact owns a 2019 Chevrolet Colorado. The contact stated that on several occasions while driving 60-70 MPH, the transmission was slipping, and the vehicle decelerated and shook before slamming into gear and then continuing to accelerate. There was no warning light illuminated. The contact stated that after stopping, the vehicle proceeded to move off in another gear other than 1st gear, then abruptly downshifted into 1st gear. There were no warning lights illuminated. The vehicle was taken to the dealer but was not yet diagnosed or repaired. The manufacturer was notified of the failure, a complaint was filed, the contact was added to a list, and then referred to the NHTSA Hotline. The failure mileage was approximately 37,000.
Additional Notes:
The contact owns a 2019 Chevrolet Colorado. The contact stated that on several occasions while driving 60-70 MPH, the transmission was slipping, and the vehicle decelerated and shook before slamming into gear and then continuing to accelerate. There was no warning light illuminated. The contact stated that after stopping, the vehicle proceeded to move off in another gear other than 1st gear, then abruptly downshifted into 1st gear. There were no warning lights illuminated. The vehicle was taken to the dealer but was not yet diagnosed or repaired. The manufacturer was notified of the failure, a complaint was filed, the contact was added to a list, and then referred to the NHTSA Hotline. The failure mileage was approximately 37,000.
Mfg Campaign: 11582093
Recall Date: Apr 10, 2024
General Motors, Llc
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
My radio is hooked up with my reverse camera, it has been malfunctioning for about a year now. When I place my truck in reverse and the reverse camera comes on it only displays it for 3 seconds than turns immediately off. This is causing a safety issue. I depend on this radio and camera to work properly. They dealer have to assume responsibility over this matter.i took my truck the dealership right 104 thousand miles, the dealership is charging me humongous amounts of cash to have the safety concern fixed.
Corrective Action:
My radio is hooked up with my reverse camera, it has been malfunctioning for about a year now. When I place my truck in reverse and the reverse camera comes on it only displays it for 3 seconds than turns immediately off. This is causing a safety issue. I depend on this radio and camera to work properly. They dealer have to assume responsibility over this matter.i took my truck the dealership right 104 thousand miles, the dealership is charging me humongous amounts of cash to have the safety concern fixed.
Additional Notes:
My radio is hooked up with my reverse camera, it has been malfunctioning for about a year now. When I place my truck in reverse and the reverse camera comes on it only displays it for 3 seconds than turns immediately off. This is causing a safety issue. I depend on this radio and camera to work properly. They dealer have to assume responsibility over this matter.i took my truck the dealership right 104 thousand miles, the dealership is charging me humongous amounts of cash to have the safety concern fixed.
Mfg Campaign: 11580721
Recall Date: Apr 2, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The High Pressure Fuel Pump detached from engine and snapped off flange and bolt in the head of engine . The part is available for inspection and was removed by dealership. Vehicle was being driven at highway speed at time of failure. Narrowly avoided an accident as truck lost power and went into limp mode. There was no prior warning leading up to failure.
Corrective Action:
The High Pressure Fuel Pump detached from engine and snapped off flange and bolt in the head of engine . The part is available for inspection and was removed by dealership. Vehicle was being driven at highway speed at time of failure. Narrowly avoided an accident as truck lost power and went into limp mode. There was no prior warning leading up to failure.
Additional Notes:
The High Pressure Fuel Pump detached from engine and snapped off flange and bolt in the head of engine . The part is available for inspection and was removed by dealership. Vehicle was being driven at highway speed at time of failure. Narrowly avoided an accident as truck lost power and went into limp mode. There was no prior warning leading up to failure.
Mfg Campaign: 11580255
Recall Date: Mar 30, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The High Pressure Fuel Pump detached from engine and snapped off flange and bolt in the head of engine . The part is available for inspection and was removed by dealership. Vehicle was being driven at highway speed at time of failure. Narrowly avoided an accident as truck lost power and went into limp mode. There was no prior warning leading up to failure.
Corrective Action:
The High Pressure Fuel Pump detached from engine and snapped off flange and bolt in the head of engine . The part is available for inspection and was removed by dealership. Vehicle was being driven at highway speed at time of failure. Narrowly avoided an accident as truck lost power and went into limp mode. There was no prior warning leading up to failure.
Additional Notes:
The High Pressure Fuel Pump detached from engine and snapped off flange and bolt in the head of engine . The part is available for inspection and was removed by dealership. Vehicle was being driven at highway speed at time of failure. Narrowly avoided an accident as truck lost power and went into limp mode. There was no prior warning leading up to failure.
Mfg Campaign: 11580255
Recall Date: Mar 30, 2024
General Motors, Llc
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION
Potential Consequences:
See attached document for complaint
Corrective Action:
See attached document for complaint
Additional Notes:
See attached document for complaint
Mfg Campaign: 11574003
Recall Date: Feb 26, 2024
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
February 2023 my son was driving 40 mph (approx) and the power steering became disabled. We took the truck to Landers McLarty Chevrolet. They never mentioned a known recall for this issue on previous year models. The Truck only had 27,000 miles but was out of warranty for the 3 years had expired in August. They gave an initial estimate and repair of $750. Picked up the vehicle and on the way home same thing happens again - lost power steering and then had warning lights on dash after it went out. Took it directly back to dealership. 3 attempts and 5 weeks later including +-$5K cost for 3 different repairs - issue seemed to be resolved. The issue returned today as my son was driving 55 mph (approx) lost power steering in extremely heavy traffic. Knowing what had happened before he was able to navigate to an exit without having an accident. There seems to be a known issue with the power steering on the Colorado. There was a previous recall on earlier year. I had made complaints and spoke to GM multiple times and they said it needed to go through the dealer. GM never mentioned any recall issue with power steering on previous years and offered no direction on possible issues as the truck sat for weeks on end with no resolution.
Corrective Action:
February 2023 my son was driving 40 mph (approx) and the power steering became disabled. We took the truck to Landers McLarty Chevrolet. They never mentioned a known recall for this issue on previous year models. The Truck only had 27,000 miles but was out of warranty for the 3 years had expired in August. They gave an initial estimate and repair of $750. Picked up the vehicle and on the way home same thing happens again - lost power steering and then had warning lights on dash after it went out. Took it directly back to dealership. 3 attempts and 5 weeks later including +-$5K cost for 3 different repairs - issue seemed to be resolved. The issue returned today as my son was driving 55 mph (approx) lost power steering in extremely heavy traffic. Knowing what had happened before he was able to navigate to an exit without having an accident. There seems to be a known issue with the power steering on the Colorado. There was a previous recall on earlier year. I had made complaints and spoke to GM multiple times and they said it needed to go through the dealer. GM never mentioned any recall issue with power steering on previous years and offered no direction on possible issues as the truck sat for weeks on end with no resolution.
Additional Notes:
February 2023 my son was driving 40 mph (approx) and the power steering became disabled. We took the truck to Landers McLarty Chevrolet. They never mentioned a known recall for this issue on previous year models. The Truck only had 27,000 miles but was out of warranty for the 3 years had expired in August. They gave an initial estimate and repair of $750. Picked up the vehicle and on the way home same thing happens again - lost power steering and then had warning lights on dash after it went out. Took it directly back to dealership. 3 attempts and 5 weeks later including +-$5K cost for 3 different repairs - issue seemed to be resolved. The issue returned today as my son was driving 55 mph (approx) lost power steering in extremely heavy traffic. Knowing what had happened before he was able to navigate to an exit without having an accident. There seems to be a known issue with the power steering on the Colorado. There was a previous recall on earlier year. I had made complaints and spoke to GM multiple times and they said it needed to go through the dealer. GM never mentioned any recall issue with power steering on previous years and offered no direction on possible issues as the truck sat for weeks on end with no resolution.
Mfg Campaign: 11570271
Recall Date: Feb 6, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2019 Chevrolet Colorado. The contact stated while driving 15 MPH, the vehicle jerked abnormally. The contact stated that when the gear shifter was shifted from park to drive, the vehicle jerked excessively. In addition, the contact stated that while driving uphill, the transmission was slipping. The vehicle was taken to the dealer for routine service and the dealer was made aware of the failure however, the vehicle was not diagnosed. The contact stated that the failure was persistent. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 5,100.
Corrective Action:
The contact owns a 2019 Chevrolet Colorado. The contact stated while driving 15 MPH, the vehicle jerked abnormally. The contact stated that when the gear shifter was shifted from park to drive, the vehicle jerked excessively. In addition, the contact stated that while driving uphill, the transmission was slipping. The vehicle was taken to the dealer for routine service and the dealer was made aware of the failure however, the vehicle was not diagnosed. The contact stated that the failure was persistent. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 5,100.
Additional Notes:
The contact owns a 2019 Chevrolet Colorado. The contact stated while driving 15 MPH, the vehicle jerked abnormally. The contact stated that when the gear shifter was shifted from park to drive, the vehicle jerked excessively. In addition, the contact stated that while driving uphill, the transmission was slipping. The vehicle was taken to the dealer for routine service and the dealer was made aware of the failure however, the vehicle was not diagnosed. The contact stated that the failure was persistent. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 5,100.
Mfg Campaign: 11568110
Recall Date: Jan 26, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Driving on interstate sudden acceleration then when truck turned off radiator fans would not shut off ,also problems with infotainment system since truck was bought never fixed they always told me couldn’t duplicate problem
Corrective Action:
Driving on interstate sudden acceleration then when truck turned off radiator fans would not shut off ,also problems with infotainment system since truck was bought never fixed they always told me couldn’t duplicate problem
Additional Notes:
Driving on interstate sudden acceleration then when truck turned off radiator fans would not shut off ,also problems with infotainment system since truck was bought never fixed they always told me couldn’t duplicate problem
Mfg Campaign: 11563935
Recall Date: Jan 6, 2024
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