Complaints & Recalls
Consumer Complaints
172 ComplaintsGeneral Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
TRANSMISSION SHUDDERS WHEN ACCELERATING AND DECELERATING. I BOUGHT THIS TRUCK NEW 1 MONTH AGO!!!!
Corrective Action:
TRANSMISSION SHUDDERS WHEN ACCELERATING AND DECELERATING. I BOUGHT THIS TRUCK NEW 1 MONTH AGO!!!!
Additional Notes:
TRANSMISSION SHUDDERS WHEN ACCELERATING AND DECELERATING. I BOUGHT THIS TRUCK NEW 1 MONTH AGO!!!!
Mfg Campaign: 11220855
Recall Date: Jun 18, 2019
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
LATE DOWN SHIFT ... SHIFTS HARD ... VEHICLE LURCHES FORWARD ON A STOP
Corrective Action:
LATE DOWN SHIFT ... SHIFTS HARD ... VEHICLE LURCHES FORWARD ON A STOP
Additional Notes:
LATE DOWN SHIFT ... SHIFTS HARD ... VEHICLE LURCHES FORWARD ON A STOP
Mfg Campaign: 11219634
Recall Date: Jun 12, 2019
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
THE VEHICLE WAS GOING DOWN HILL ON A VERY BUSY HIGHWAY WHEN WE TAPPED THE BRAKES TO SLOW DOWN AND THE BRAKES WENT TO THE FLOOR AND WE SKID ABOUT 300 YARDS BEFORE BEING ABLE TO GET THE TRUCK TO COME TO A STOP. WE KEPT TAPPING BRAKES TRYING TO GET THEM TO GRAB AND STOP US LUCKILY, THE CAR A HEAD OF US TURNED RIGHT AT THE LIGHT SO WE DID NOT CRASH INTO THEM. THEN WHEN IT DID STOP THE RPM STARTED REEVING UP AND THE TRUCK LUNGED FORWARD THEN THE RPM WENT DOWN. WE WERE VERY LUCKY WE DID NOT GO THROUGH THE INTERSECTION AND WRECK.
Corrective Action:
THE VEHICLE WAS GOING DOWN HILL ON A VERY BUSY HIGHWAY WHEN WE TAPPED THE BRAKES TO SLOW DOWN AND THE BRAKES WENT TO THE FLOOR AND WE SKID ABOUT 300 YARDS BEFORE BEING ABLE TO GET THE TRUCK TO COME TO A STOP. WE KEPT TAPPING BRAKES TRYING TO GET THEM TO GRAB AND STOP US LUCKILY, THE CAR A HEAD OF US TURNED RIGHT AT THE LIGHT SO WE DID NOT CRASH INTO THEM. THEN WHEN IT DID STOP THE RPM STARTED REEVING UP AND THE TRUCK LUNGED FORWARD THEN THE RPM WENT DOWN. WE WERE VERY LUCKY WE DID NOT GO THROUGH THE INTERSECTION AND WRECK.
Additional Notes:
THE VEHICLE WAS GOING DOWN HILL ON A VERY BUSY HIGHWAY WHEN WE TAPPED THE BRAKES TO SLOW DOWN AND THE BRAKES WENT TO THE FLOOR AND WE SKID ABOUT 300 YARDS BEFORE BEING ABLE TO GET THE TRUCK TO COME TO A STOP. WE KEPT TAPPING BRAKES TRYING TO GET THEM TO GRAB AND STOP US LUCKILY, THE CAR A HEAD OF US TURNED RIGHT AT THE LIGHT SO WE DID NOT CRASH INTO THEM. THEN WHEN IT DID STOP THE RPM STARTED REEVING UP AND THE TRUCK LUNGED FORWARD THEN THE RPM WENT DOWN. WE WERE VERY LUCKY WE DID NOT GO THROUGH THE INTERSECTION AND WRECK.
Mfg Campaign: 11207508
Recall Date: May 14, 2019
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
EIGHT SPEED TRANSMISSION SHUTTERS AND VIBRATES UNDER NORMAL ACCELERATION. MORE NOTICEABLE ON HILLS OR UNDER LIGHT LOAD. CHEVY DEALERS ANSWER: THEY ALL DO IT!! AFTER EXTENSIVE ONLINE SEARCHER, I FOUND THIS PROBLEM HAS BEEN ONGOING FOR 3 TO 4 YEARS WITH NUMEROUS COMPLAINTS AND DISSATISFIED OWNERS! THEY FAIL TO TELL YOU THIS WHEN YOUR BUYING VEHICLE. CHEVY HAS A TECHNICAL SERVICE BULLETIN # 16NA175 ON PROBLEM, BUT WILL NOT RESOLVE PROBLEM. OF ALL THE VEHICLES I'VE OWNED OVER THE YEARS, I HAVE NEVER HAD A DRIVEABILITY PROBLEM THIS SERIOUS.
Corrective Action:
EIGHT SPEED TRANSMISSION SHUTTERS AND VIBRATES UNDER NORMAL ACCELERATION. MORE NOTICEABLE ON HILLS OR UNDER LIGHT LOAD. CHEVY DEALERS ANSWER: THEY ALL DO IT!! AFTER EXTENSIVE ONLINE SEARCHER, I FOUND THIS PROBLEM HAS BEEN ONGOING FOR 3 TO 4 YEARS WITH NUMEROUS COMPLAINTS AND DISSATISFIED OWNERS! THEY FAIL TO TELL YOU THIS WHEN YOUR BUYING VEHICLE. CHEVY HAS A TECHNICAL SERVICE BULLETIN # 16NA175 ON PROBLEM, BUT WILL NOT RESOLVE PROBLEM. OF ALL THE VEHICLES I'VE OWNED OVER THE YEARS, I HAVE NEVER HAD A DRIVEABILITY PROBLEM THIS SERIOUS.
Additional Notes:
EIGHT SPEED TRANSMISSION SHUTTERS AND VIBRATES UNDER NORMAL ACCELERATION. MORE NOTICEABLE ON HILLS OR UNDER LIGHT LOAD. CHEVY DEALERS ANSWER: THEY ALL DO IT!! AFTER EXTENSIVE ONLINE SEARCHER, I FOUND THIS PROBLEM HAS BEEN ONGOING FOR 3 TO 4 YEARS WITH NUMEROUS COMPLAINTS AND DISSATISFIED OWNERS! THEY FAIL TO TELL YOU THIS WHEN YOUR BUYING VEHICLE. CHEVY HAS A TECHNICAL SERVICE BULLETIN # 16NA175 ON PROBLEM, BUT WILL NOT RESOLVE PROBLEM. OF ALL THE VEHICLES I'VE OWNED OVER THE YEARS, I HAVE NEVER HAD A DRIVEABILITY PROBLEM THIS SERIOUS.
Mfg Campaign: 11207247
Recall Date: May 13, 2019
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
. I WAS AT THE CARWASH VACUUMING THE TRUCK WHILE IN DRIVE WHEN I GOT BACK TO THE PASSENGER SIDE TO PUT THE HOSE UP, I REACHED IN TO REMOVE MY KEYS OUT OF THE IGNITION, AND THE TRUCK ROLLED BACKWARDS, I RAN TO THE DRIVER SIDE AND THE DOOR KNOCKED ME TO THE GROUND AND THE 2019 COLORADA RAN OVER MY ENTIRE BODY FROM MY FEET TO MY FACE AND HEAD. I SUFFERED A PUNCTURED LUNG AND MY PELVIC BONE IS FRACTURED IN SEVERAL PLACES. ALL OF THIS WAS CAUGHT ON TAPE.
Corrective Action:
. I WAS AT THE CARWASH VACUUMING THE TRUCK WHILE IN DRIVE WHEN I GOT BACK TO THE PASSENGER SIDE TO PUT THE HOSE UP, I REACHED IN TO REMOVE MY KEYS OUT OF THE IGNITION, AND THE TRUCK ROLLED BACKWARDS, I RAN TO THE DRIVER SIDE AND THE DOOR KNOCKED ME TO THE GROUND AND THE 2019 COLORADA RAN OVER MY ENTIRE BODY FROM MY FEET TO MY FACE AND HEAD. I SUFFERED A PUNCTURED LUNG AND MY PELVIC BONE IS FRACTURED IN SEVERAL PLACES. ALL OF THIS WAS CAUGHT ON TAPE.
Additional Notes:
. I WAS AT THE CARWASH VACUUMING THE TRUCK WHILE IN DRIVE WHEN I GOT BACK TO THE PASSENGER SIDE TO PUT THE HOSE UP, I REACHED IN TO REMOVE MY KEYS OUT OF THE IGNITION, AND THE TRUCK ROLLED BACKWARDS, I RAN TO THE DRIVER SIDE AND THE DOOR KNOCKED ME TO THE GROUND AND THE 2019 COLORADA RAN OVER MY ENTIRE BODY FROM MY FEET TO MY FACE AND HEAD. I SUFFERED A PUNCTURED LUNG AND MY PELVIC BONE IS FRACTURED IN SEVERAL PLACES. ALL OF THIS WAS CAUGHT ON TAPE.
Mfg Campaign: 11206392
Recall Date: May 9, 2019
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
AFTER REPLACING TRANSMISSION FLUID PER TSB 19417577 TRUCK OCCASIONALLY DOES NOT COME OUT OF GEAR WHEN SLOWING DOWN TO A POINT WHERE ENGINE GOES UNDER 500 RPM WHERE GAS IS APPLIED TO KEEP FROM STALLING. THIS SURGE WHILE BRAKING UNDER 10 MPH THEN REQUIRES HARD PRESS ON BRAKE WHICH DOES SEEM TO DROP TRANSMISSION OUT OF GEAR WITH HARD CLUNK. STOPPED JUST INCHES SHORT AT LIGHT FROM CAR IN FRONT OF ME STOPPED AT LIGHT. DEALER CAN NOT IMMEDIATELY REPRODUCE WITH SHORT TEST DRIVE, AND WILL NOT EVEN ATTEMPT TO TROUBLESHOOT. BEEN TOLD TO BRING BACK WHEN IT HAPPENS MORE OFTEN.
Corrective Action:
AFTER REPLACING TRANSMISSION FLUID PER TSB 19417577 TRUCK OCCASIONALLY DOES NOT COME OUT OF GEAR WHEN SLOWING DOWN TO A POINT WHERE ENGINE GOES UNDER 500 RPM WHERE GAS IS APPLIED TO KEEP FROM STALLING. THIS SURGE WHILE BRAKING UNDER 10 MPH THEN REQUIRES HARD PRESS ON BRAKE WHICH DOES SEEM TO DROP TRANSMISSION OUT OF GEAR WITH HARD CLUNK. STOPPED JUST INCHES SHORT AT LIGHT FROM CAR IN FRONT OF ME STOPPED AT LIGHT. DEALER CAN NOT IMMEDIATELY REPRODUCE WITH SHORT TEST DRIVE, AND WILL NOT EVEN ATTEMPT TO TROUBLESHOOT. BEEN TOLD TO BRING BACK WHEN IT HAPPENS MORE OFTEN.
Additional Notes:
AFTER REPLACING TRANSMISSION FLUID PER TSB 19417577 TRUCK OCCASIONALLY DOES NOT COME OUT OF GEAR WHEN SLOWING DOWN TO A POINT WHERE ENGINE GOES UNDER 500 RPM WHERE GAS IS APPLIED TO KEEP FROM STALLING. THIS SURGE WHILE BRAKING UNDER 10 MPH THEN REQUIRES HARD PRESS ON BRAKE WHICH DOES SEEM TO DROP TRANSMISSION OUT OF GEAR WITH HARD CLUNK. STOPPED JUST INCHES SHORT AT LIGHT FROM CAR IN FRONT OF ME STOPPED AT LIGHT. DEALER CAN NOT IMMEDIATELY REPRODUCE WITH SHORT TEST DRIVE, AND WILL NOT EVEN ATTEMPT TO TROUBLESHOOT. BEEN TOLD TO BRING BACK WHEN IT HAPPENS MORE OFTEN.
Mfg Campaign: 11205467
Recall Date: May 3, 2019
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
TRANSMISSION SHUTTERS AROUND 25 TO 35 MILES A HOUR UNDER LOAD
Corrective Action:
TRANSMISSION SHUTTERS AROUND 25 TO 35 MILES A HOUR UNDER LOAD
Additional Notes:
TRANSMISSION SHUTTERS AROUND 25 TO 35 MILES A HOUR UNDER LOAD
Mfg Campaign: 11205192
Recall Date: May 2, 2019
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2019 CHEVROLET COLORADO. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE SHOP TWICE FOR TRANSMISSION FAILURE. WHILE DRIVING 50 MPH, THE CONTACT STATED IT FELT LIKE HE WAS DRIVING OVER A BUNCH OF SPEED BUMPS. CAMP CHEVROLET CADILLAC (101 E MONTGOMERY AVE, SPOKANE, WA 99207, (509) 381-2970) REMOVED, INSPECTED, AND REINSTALLED THE TORQUE CONVERTER DURING THE FIRST VISIT. DURING THE SECOND VISIT, THE DEALER INSPECTED THE VEHICLE AND ONLY PERFORMED AN OIL CHANGE. THE CONTACT CALLED THE MANUFACTURER AND AN INSPECTION APPOINTMENT WAS SCHEDULED FOR APRIL 23, 2019. THE FAILURE MILEAGE WAS 1,100.
Corrective Action:
TL* THE CONTACT OWNS A 2019 CHEVROLET COLORADO. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE SHOP TWICE FOR TRANSMISSION FAILURE. WHILE DRIVING 50 MPH, THE CONTACT STATED IT FELT LIKE HE WAS DRIVING OVER A BUNCH OF SPEED BUMPS. CAMP CHEVROLET CADILLAC (101 E MONTGOMERY AVE, SPOKANE, WA 99207, (509) 381-2970) REMOVED, INSPECTED, AND REINSTALLED THE TORQUE CONVERTER DURING THE FIRST VISIT. DURING THE SECOND VISIT, THE DEALER INSPECTED THE VEHICLE AND ONLY PERFORMED AN OIL CHANGE. THE CONTACT CALLED THE MANUFACTURER AND AN INSPECTION APPOINTMENT WAS SCHEDULED FOR APRIL 23, 2019. THE FAILURE MILEAGE WAS 1,100.
Additional Notes:
TL* THE CONTACT OWNS A 2019 CHEVROLET COLORADO. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE SHOP TWICE FOR TRANSMISSION FAILURE. WHILE DRIVING 50 MPH, THE CONTACT STATED IT FELT LIKE HE WAS DRIVING OVER A BUNCH OF SPEED BUMPS. CAMP CHEVROLET CADILLAC (101 E MONTGOMERY AVE, SPOKANE, WA 99207, (509) 381-2970) REMOVED, INSPECTED, AND REINSTALLED THE TORQUE CONVERTER DURING THE FIRST VISIT. DURING THE SECOND VISIT, THE DEALER INSPECTED THE VEHICLE AND ONLY PERFORMED AN OIL CHANGE. THE CONTACT CALLED THE MANUFACTURER AND AN INSPECTION APPOINTMENT WAS SCHEDULED FOR APRIL 23, 2019. THE FAILURE MILEAGE WAS 1,100.
Mfg Campaign: 11197390
Recall Date: Apr 19, 2019
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
TRUCK BEGAN SHUDDERING WHILE DRIVING AT 600 MILES ON THE ODOMETER. WHEN THE VEHICLE IS ACCELERATING AROUND 40 MPH AND ROUGHLY 1200 RPM IS WHEN IT IS MOST NOTICEABLE, BUT CAN ALSO FEEL IT AT HWY SPEEDS 60-75 MPH. FEELS LIKE I AM DRIVING OVER SPEED GROOVES IN THE ROAD (BEST WAY TO DESCRIBE THE SHUDDER WHEN THE TRUCK IS SHIFTING BETWEEN GEARS).
Corrective Action:
TRUCK BEGAN SHUDDERING WHILE DRIVING AT 600 MILES ON THE ODOMETER. WHEN THE VEHICLE IS ACCELERATING AROUND 40 MPH AND ROUGHLY 1200 RPM IS WHEN IT IS MOST NOTICEABLE, BUT CAN ALSO FEEL IT AT HWY SPEEDS 60-75 MPH. FEELS LIKE I AM DRIVING OVER SPEED GROOVES IN THE ROAD (BEST WAY TO DESCRIBE THE SHUDDER WHEN THE TRUCK IS SHIFTING BETWEEN GEARS).
Additional Notes:
TRUCK BEGAN SHUDDERING WHILE DRIVING AT 600 MILES ON THE ODOMETER. WHEN THE VEHICLE IS ACCELERATING AROUND 40 MPH AND ROUGHLY 1200 RPM IS WHEN IT IS MOST NOTICEABLE, BUT CAN ALSO FEEL IT AT HWY SPEEDS 60-75 MPH. FEELS LIKE I AM DRIVING OVER SPEED GROOVES IN THE ROAD (BEST WAY TO DESCRIBE THE SHUDDER WHEN THE TRUCK IS SHIFTING BETWEEN GEARS).
Mfg Campaign: 11195310
Recall Date: Apr 9, 2019
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
VEHICLE TRANSMISSION SEEMS TO LATE DOWN SHIFT WHEN SLOWING, CAUSING THE VEHICLE TO JUMP FORWARD ONCE SHIFTING HAS COMPLETED.
Corrective Action:
VEHICLE TRANSMISSION SEEMS TO LATE DOWN SHIFT WHEN SLOWING, CAUSING THE VEHICLE TO JUMP FORWARD ONCE SHIFTING HAS COMPLETED.
Additional Notes:
VEHICLE TRANSMISSION SEEMS TO LATE DOWN SHIFT WHEN SLOWING, CAUSING THE VEHICLE TO JUMP FORWARD ONCE SHIFTING HAS COMPLETED.
Mfg Campaign: 11190618
Recall Date: Mar 21, 2019
General Motors, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
IN COLD WEATHER REAR DOORS VERY HARD TO LATCH. THE BACK DOORS LATCH BUT STAY AJAR WITH WARNING LIGHT ON AND ARE LOOSE. THE FRONT DOORS LATCH INTO THIS PARTICULAR SET UP. THIS IS AN EXTENDED CAB NOT A FOUR DOOR. WITHOUT LATCHING PROPERLY, FRONT DOORS MAY POP OPEN CREATING A POSSIBLE RISK OF INJURY OR DEATH. THIS WILL HAPPEN WHEN VEHICLE STATIONARY BUT MAY BE DRIVEN WITH DOORS NOT SECURED
Corrective Action:
IN COLD WEATHER REAR DOORS VERY HARD TO LATCH. THE BACK DOORS LATCH BUT STAY AJAR WITH WARNING LIGHT ON AND ARE LOOSE. THE FRONT DOORS LATCH INTO THIS PARTICULAR SET UP. THIS IS AN EXTENDED CAB NOT A FOUR DOOR. WITHOUT LATCHING PROPERLY, FRONT DOORS MAY POP OPEN CREATING A POSSIBLE RISK OF INJURY OR DEATH. THIS WILL HAPPEN WHEN VEHICLE STATIONARY BUT MAY BE DRIVEN WITH DOORS NOT SECURED
Additional Notes:
IN COLD WEATHER REAR DOORS VERY HARD TO LATCH. THE BACK DOORS LATCH BUT STAY AJAR WITH WARNING LIGHT ON AND ARE LOOSE. THE FRONT DOORS LATCH INTO THIS PARTICULAR SET UP. THIS IS AN EXTENDED CAB NOT A FOUR DOOR. WITHOUT LATCHING PROPERLY, FRONT DOORS MAY POP OPEN CREATING A POSSIBLE RISK OF INJURY OR DEATH. THIS WILL HAPPEN WHEN VEHICLE STATIONARY BUT MAY BE DRIVEN WITH DOORS NOT SECURED
Mfg Campaign: 11185004
Recall Date: Mar 8, 2019
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
WHILE DRIVING AT DIFFERENT SPEEDS I GET A BAD VIBRATION. I HAVE READ WHERE A LOT OF PEOPLE HAVE THIS PROBLEM WITH THE COLORADO. DEALER SAYS TO WAIT FOR A RECALL. I WOULD LIKE TO HAVE IT REPAIRED NOW. I PAID OVER 30,000 FOR THIS VEHICLE AND CAN'T DRIVE IT THE WAY I WOULD LIKE TO. IT WILL LOOSEN EVERY BOLT ON THE VEHICLE.
Corrective Action:
WHILE DRIVING AT DIFFERENT SPEEDS I GET A BAD VIBRATION. I HAVE READ WHERE A LOT OF PEOPLE HAVE THIS PROBLEM WITH THE COLORADO. DEALER SAYS TO WAIT FOR A RECALL. I WOULD LIKE TO HAVE IT REPAIRED NOW. I PAID OVER 30,000 FOR THIS VEHICLE AND CAN'T DRIVE IT THE WAY I WOULD LIKE TO. IT WILL LOOSEN EVERY BOLT ON THE VEHICLE.
Additional Notes:
WHILE DRIVING AT DIFFERENT SPEEDS I GET A BAD VIBRATION. I HAVE READ WHERE A LOT OF PEOPLE HAVE THIS PROBLEM WITH THE COLORADO. DEALER SAYS TO WAIT FOR A RECALL. I WOULD LIKE TO HAVE IT REPAIRED NOW. I PAID OVER 30,000 FOR THIS VEHICLE AND CAN'T DRIVE IT THE WAY I WOULD LIKE TO. IT WILL LOOSEN EVERY BOLT ON THE VEHICLE.
Mfg Campaign: 11170200
Recall Date: Jan 15, 2019
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