Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2025 Chevrolet Equinox EV all-wheel drive electric vehicles. The adaptive cruise control may fail to engage the brakes as expected, due to incorrect brake module software.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: N242481530
Recall Date: Jan 16, 2025
General Motors, Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2025 Chevrolet Equinox EV vehicles. The pedestrian alert sound system may have incorrect software and not produce sound at a sufficient volume. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to www.nhtsa.gov.
Mfg Campaign: N242479760
Recall Date: Dec 12, 2024
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2025 Chevrolet Blazer, Blazer EV, and Equinox vehicles. The door strikers were not properly heat-treated, which can cause them to break.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: N242477131
Consumer Complaints
77 ComplaintsGeneral Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I recently purchased this EV, and I must express my concern regarding the level of reflective glare from the dashboard onto the windshield. This glare is not only unpleasant but also poses a serious safety risk, as it may obstructs to see pedestrians crossing the street, for instance. I believe this issue is significant enough to warrant a recall. Additionally, I do not feel comfortable relying on wearing sunglasses or glasses as a workaround for this problem. This is already becoming a major issue and is affecting my overall experience with the vehicle. I urge you to look into this matter urgently.
Corrective Action:
I recently purchased this EV, and I must express my concern regarding the level of reflective glare from the dashboard onto the windshield. This glare is not only unpleasant but also poses a serious safety risk, as it may obstructs to see pedestrians crossing the street, for instance. I believe this issue is significant enough to warrant a recall. Additionally, I do not feel comfortable relying on wearing sunglasses or glasses as a workaround for this problem. This is already becoming a major issue and is affecting my overall experience with the vehicle. I urge you to look into this matter urgently.
Additional Notes:
I recently purchased this EV, and I must express my concern regarding the level of reflective glare from the dashboard onto the windshield. This glare is not only unpleasant but also poses a serious safety risk, as it may obstructs to see pedestrians crossing the street, for instance. I believe this issue is significant enough to warrant a recall. Additionally, I do not feel comfortable relying on wearing sunglasses or glasses as a workaround for this problem. This is already becoming a major issue and is affecting my overall experience with the vehicle. I urge you to look into this matter urgently.
Mfg Campaign: 11632808
Recall Date: Dec 28, 2024
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
The glare off the dashboard onto the windshield in sunny conditions is truly ungood. It is well documented, with a variety of after-market solutions, including some that are unsafe and/or illegal in certain jurisdictions: [XXX] Please insist that GM fix this problem. Lack of Apple CarPlay is also a safety issue when my kids borrow my car (seems silly to older folks, but younger drivers really depend on it). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
The glare off the dashboard onto the windshield in sunny conditions is truly ungood. It is well documented, with a variety of after-market solutions, including some that are unsafe and/or illegal in certain jurisdictions: [XXX] Please insist that GM fix this problem. Lack of Apple CarPlay is also a safety issue when my kids borrow my car (seems silly to older folks, but younger drivers really depend on it). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
The glare off the dashboard onto the windshield in sunny conditions is truly ungood. It is well documented, with a variety of after-market solutions, including some that are unsafe and/or illegal in certain jurisdictions: [XXX] Please insist that GM fix this problem. Lack of Apple CarPlay is also a safety issue when my kids borrow my car (seems silly to older folks, but younger drivers really depend on it). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11632329
Recall Date: Dec 25, 2024
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The glare off the dashboard onto the windshield in sunny conditions is truly ungood. It is well documented, with a variety of after-market solutions, including some that are unsafe and/or illegal in certain jurisdictions: [XXX] Please insist that GM fix this problem. Lack of Apple CarPlay is also a safety issue when my kids borrow my car (seems silly to older folks, but younger drivers really depend on it). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
The glare off the dashboard onto the windshield in sunny conditions is truly ungood. It is well documented, with a variety of after-market solutions, including some that are unsafe and/or illegal in certain jurisdictions: [XXX] Please insist that GM fix this problem. Lack of Apple CarPlay is also a safety issue when my kids borrow my car (seems silly to older folks, but younger drivers really depend on it). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
The glare off the dashboard onto the windshield in sunny conditions is truly ungood. It is well documented, with a variety of after-market solutions, including some that are unsafe and/or illegal in certain jurisdictions: [XXX] Please insist that GM fix this problem. Lack of Apple CarPlay is also a safety issue when my kids borrow my car (seems silly to older folks, but younger drivers really depend on it). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11632329
Recall Date: Dec 25, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2025 Chevrolet Equinox EV. The contact stated that after charging the electric motor, the vehicle immediately lost charge within twenty minutes of driving. The contact stated that the vehicle would not properly remain charged. The contact was concerned that the vehicle might lose automotive power and stall. The vehicle also failed to blow warm air, making it difficult to defrost the windows. The vehicle was taken to the local dealer who was unable to determine the cause of the failure. The manufacturer was notified of the failure. The contact previously received a letter from the manufacturer about reducing the charging time to prevent a fire risk. The failure mileage was 50.
Corrective Action:
The contact owns a 2025 Chevrolet Equinox EV. The contact stated that after charging the electric motor, the vehicle immediately lost charge within twenty minutes of driving. The contact stated that the vehicle would not properly remain charged. The contact was concerned that the vehicle might lose automotive power and stall. The vehicle also failed to blow warm air, making it difficult to defrost the windows. The vehicle was taken to the local dealer who was unable to determine the cause of the failure. The manufacturer was notified of the failure. The contact previously received a letter from the manufacturer about reducing the charging time to prevent a fire risk. The failure mileage was 50.
Additional Notes:
The contact owns a 2025 Chevrolet Equinox EV. The contact stated that after charging the electric motor, the vehicle immediately lost charge within twenty minutes of driving. The contact stated that the vehicle would not properly remain charged. The contact was concerned that the vehicle might lose automotive power and stall. The vehicle also failed to blow warm air, making it difficult to defrost the windows. The vehicle was taken to the local dealer who was unable to determine the cause of the failure. The manufacturer was notified of the failure. The contact previously received a letter from the manufacturer about reducing the charging time to prevent a fire risk. The failure mileage was 50.
Mfg Campaign: 11632129
Recall Date: Dec 23, 2024
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
The reflection of the grate on the dashboard on the windshield creating astigmatism; blurs my vision beyond the point of distraction. My eyes hurt after a short period trying to adjust to the shifting grate. I have informed my salesman at the dealership. Seeking a solution.
Corrective Action:
The reflection of the grate on the dashboard on the windshield creating astigmatism; blurs my vision beyond the point of distraction. My eyes hurt after a short period trying to adjust to the shifting grate. I have informed my salesman at the dealership. Seeking a solution.
Additional Notes:
The reflection of the grate on the dashboard on the windshield creating astigmatism; blurs my vision beyond the point of distraction. My eyes hurt after a short period trying to adjust to the shifting grate. I have informed my salesman at the dealership. Seeking a solution.
Mfg Campaign: 11631131
Recall Date: Dec 17, 2024
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
ACC works ok at normal highway speeds but when the vehicle in front slows to under about 25mph the ACC doesn't slow down anymore. Then the vehicle alerts with the emergency breaking light and you need to stomp on the breaks to avoid a collision. It has been like this since I bought the car and Chevrolet doesn't seem to know what the problem is
Corrective Action:
ACC works ok at normal highway speeds but when the vehicle in front slows to under about 25mph the ACC doesn't slow down anymore. Then the vehicle alerts with the emergency breaking light and you need to stomp on the breaks to avoid a collision. It has been like this since I bought the car and Chevrolet doesn't seem to know what the problem is
Additional Notes:
ACC works ok at normal highway speeds but when the vehicle in front slows to under about 25mph the ACC doesn't slow down anymore. Then the vehicle alerts with the emergency breaking light and you need to stomp on the breaks to avoid a collision. It has been like this since I bought the car and Chevrolet doesn't seem to know what the problem is
Mfg Campaign: 11630987
Recall Date: Dec 16, 2024
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
There is a really bad glare on the front windshield during the day. It makes seeing out the windshield very hard to see cars and pedestrians.
Corrective Action:
There is a really bad glare on the front windshield during the day. It makes seeing out the windshield very hard to see cars and pedestrians.
Additional Notes:
There is a really bad glare on the front windshield during the day. It makes seeing out the windshield very hard to see cars and pedestrians.
Mfg Campaign: 11631110
Recall Date: Dec 16, 2024
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
The turn signal going in either direction has 2 positions. The first is regular on that keeps the turn signal on until it is turned off or until steering wheel is turned off. The other position is the “flick” that flashes the signal 3 times and turns it off on its own. When I set my turn signal to the regular on position to turn right, after I complete my turn the signal turns itself off and goes into the default off position. However when returning itself into the off position, it ends up going into the “flick” position for left turn. The signal then flashes left 3 times and turns off. So to summarize, after turning right while using the turn signal, it flicks itself into the left turn position. This is distracting to me while driving and may confuse other drivers as well. I took it into the dealer for this issue and they said they could not replicate it. No warning lights or anything like that. I have video proof of this happening
Corrective Action:
The turn signal going in either direction has 2 positions. The first is regular on that keeps the turn signal on until it is turned off or until steering wheel is turned off. The other position is the “flick” that flashes the signal 3 times and turns it off on its own. When I set my turn signal to the regular on position to turn right, after I complete my turn the signal turns itself off and goes into the default off position. However when returning itself into the off position, it ends up going into the “flick” position for left turn. The signal then flashes left 3 times and turns off. So to summarize, after turning right while using the turn signal, it flicks itself into the left turn position. This is distracting to me while driving and may confuse other drivers as well. I took it into the dealer for this issue and they said they could not replicate it. No warning lights or anything like that. I have video proof of this happening
Additional Notes:
The turn signal going in either direction has 2 positions. The first is regular on that keeps the turn signal on until it is turned off or until steering wheel is turned off. The other position is the “flick” that flashes the signal 3 times and turns it off on its own. When I set my turn signal to the regular on position to turn right, after I complete my turn the signal turns itself off and goes into the default off position. However when returning itself into the off position, it ends up going into the “flick” position for left turn. The signal then flashes left 3 times and turns off. So to summarize, after turning right while using the turn signal, it flicks itself into the left turn position. This is distracting to me while driving and may confuse other drivers as well. I took it into the dealer for this issue and they said they could not replicate it. No warning lights or anything like that. I have video proof of this happening
Mfg Campaign: 11629450
Recall Date: Dec 7, 2024
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The turn signal going in either direction has 2 positions. The first is regular on that keeps the turn signal on until it is turned off or until steering wheel is turned off. The other position is the “flick” that flashes the signal 3 times and turns it off on its own. When I set my turn signal to the regular on position to turn right, after I complete my turn the signal turns itself off and goes into the default off position. However when returning itself into the off position, it ends up going into the “flick” position for left turn. The signal then flashes left 3 times and turns off. So to summarize, after turning right while using the turn signal, it flicks itself into the left turn position. This is distracting to me while driving and may confuse other drivers as well. I took it into the dealer for this issue and they said they could not replicate it. No warning lights or anything like that. I have video proof of this happening
Corrective Action:
The turn signal going in either direction has 2 positions. The first is regular on that keeps the turn signal on until it is turned off or until steering wheel is turned off. The other position is the “flick” that flashes the signal 3 times and turns it off on its own. When I set my turn signal to the regular on position to turn right, after I complete my turn the signal turns itself off and goes into the default off position. However when returning itself into the off position, it ends up going into the “flick” position for left turn. The signal then flashes left 3 times and turns off. So to summarize, after turning right while using the turn signal, it flicks itself into the left turn position. This is distracting to me while driving and may confuse other drivers as well. I took it into the dealer for this issue and they said they could not replicate it. No warning lights or anything like that. I have video proof of this happening
Additional Notes:
The turn signal going in either direction has 2 positions. The first is regular on that keeps the turn signal on until it is turned off or until steering wheel is turned off. The other position is the “flick” that flashes the signal 3 times and turns it off on its own. When I set my turn signal to the regular on position to turn right, after I complete my turn the signal turns itself off and goes into the default off position. However when returning itself into the off position, it ends up going into the “flick” position for left turn. The signal then flashes left 3 times and turns off. So to summarize, after turning right while using the turn signal, it flicks itself into the left turn position. This is distracting to me while driving and may confuse other drivers as well. I took it into the dealer for this issue and they said they could not replicate it. No warning lights or anything like that. I have video proof of this happening
Mfg Campaign: 11629450
Recall Date: Dec 7, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The turn signal going in either direction has 2 positions. The first is regular on that keeps the turn signal on until it is turned off or until steering wheel is turned off. The other position is the “flick” that flashes the signal 3 times and turns it off on its own. When I set my turn signal to the regular on position to turn right, after I complete my turn the signal turns itself off and goes into the default off position. However when returning itself into the off position, it ends up going into the “flick” position for left turn. The signal then flashes left 3 times and turns off. So to summarize, after turning right while using the turn signal, it flicks itself into the left turn position. This is distracting to me while driving and may confuse other drivers as well. I took it into the dealer for this issue and they said they could not replicate it. No warning lights or anything like that. I have video proof of this happening
Corrective Action:
The turn signal going in either direction has 2 positions. The first is regular on that keeps the turn signal on until it is turned off or until steering wheel is turned off. The other position is the “flick” that flashes the signal 3 times and turns it off on its own. When I set my turn signal to the regular on position to turn right, after I complete my turn the signal turns itself off and goes into the default off position. However when returning itself into the off position, it ends up going into the “flick” position for left turn. The signal then flashes left 3 times and turns off. So to summarize, after turning right while using the turn signal, it flicks itself into the left turn position. This is distracting to me while driving and may confuse other drivers as well. I took it into the dealer for this issue and they said they could not replicate it. No warning lights or anything like that. I have video proof of this happening
Additional Notes:
The turn signal going in either direction has 2 positions. The first is regular on that keeps the turn signal on until it is turned off or until steering wheel is turned off. The other position is the “flick” that flashes the signal 3 times and turns it off on its own. When I set my turn signal to the regular on position to turn right, after I complete my turn the signal turns itself off and goes into the default off position. However when returning itself into the off position, it ends up going into the “flick” position for left turn. The signal then flashes left 3 times and turns off. So to summarize, after turning right while using the turn signal, it flicks itself into the left turn position. This is distracting to me while driving and may confuse other drivers as well. I took it into the dealer for this issue and they said they could not replicate it. No warning lights or anything like that. I have video proof of this happening
Mfg Campaign: 11629450
Recall Date: Dec 7, 2024
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Extreme glare on windshield from reflection from dash.
Corrective Action:
Extreme glare on windshield from reflection from dash.
Additional Notes:
Extreme glare on windshield from reflection from dash.
Mfg Campaign: 11628086
Recall Date: Nov 30, 2024
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
Brand new Chevrolet Equinox EV. When Adaptive Cruise Control is engaged, vehicle will accelerate or coast to mach speed of vehicle ahead, but will not engage brakes. ACC would collide with vehicle ahead unless driver acts. Problem is ongoing. Not one-time. Have scheduled dealer service.
Corrective Action:
Brand new Chevrolet Equinox EV. When Adaptive Cruise Control is engaged, vehicle will accelerate or coast to mach speed of vehicle ahead, but will not engage brakes. ACC would collide with vehicle ahead unless driver acts. Problem is ongoing. Not one-time. Have scheduled dealer service.
Additional Notes:
Brand new Chevrolet Equinox EV. When Adaptive Cruise Control is engaged, vehicle will accelerate or coast to mach speed of vehicle ahead, but will not engage brakes. ACC would collide with vehicle ahead unless driver acts. Problem is ongoing. Not one-time. Have scheduled dealer service.
Mfg Campaign: 11627575
Recall Date: Nov 26, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Brand new Chevrolet Equinox EV. When Adaptive Cruise Control is engaged, vehicle will accelerate or coast to mach speed of vehicle ahead, but will not engage brakes. ACC would collide with vehicle ahead unless driver acts. Problem is ongoing. Not one-time. Have scheduled dealer service.
Corrective Action:
Brand new Chevrolet Equinox EV. When Adaptive Cruise Control is engaged, vehicle will accelerate or coast to mach speed of vehicle ahead, but will not engage brakes. ACC would collide with vehicle ahead unless driver acts. Problem is ongoing. Not one-time. Have scheduled dealer service.
Additional Notes:
Brand new Chevrolet Equinox EV. When Adaptive Cruise Control is engaged, vehicle will accelerate or coast to mach speed of vehicle ahead, but will not engage brakes. ACC would collide with vehicle ahead unless driver acts. Problem is ongoing. Not one-time. Have scheduled dealer service.
Mfg Campaign: 11627575
Recall Date: Nov 26, 2024
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I recently purchased a Chevy Equinox EV and observed that it has a severe dashboard reflection on the windshield. It can be very distracting to the point that you can't clearly see what is in front of you. It requires concentration to focus beyond the wind shield. I notice it mostly during the day. An internet search reveals many complaints from 2024 and 2025 Equinox ev owners. There is an aftermarket industry that has sprung up manufacturing custom mats to place on the dash to eliminate the problem.
Corrective Action:
I recently purchased a Chevy Equinox EV and observed that it has a severe dashboard reflection on the windshield. It can be very distracting to the point that you can't clearly see what is in front of you. It requires concentration to focus beyond the wind shield. I notice it mostly during the day. An internet search reveals many complaints from 2024 and 2025 Equinox ev owners. There is an aftermarket industry that has sprung up manufacturing custom mats to place on the dash to eliminate the problem.
Additional Notes:
I recently purchased a Chevy Equinox EV and observed that it has a severe dashboard reflection on the windshield. It can be very distracting to the point that you can't clearly see what is in front of you. It requires concentration to focus beyond the wind shield. I notice it mostly during the day. An internet search reveals many complaints from 2024 and 2025 Equinox ev owners. There is an aftermarket industry that has sprung up manufacturing custom mats to place on the dash to eliminate the problem.
Mfg Campaign: 11624430
Recall Date: Nov 10, 2024
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
The entire dash reflects onto the windshield. Extremely difficult to see through whenever I was driving. I pulled into a grocery store to safely get a photo, which I will attached.
Corrective Action:
The entire dash reflects onto the windshield. Extremely difficult to see through whenever I was driving. I pulled into a grocery store to safely get a photo, which I will attached.
Additional Notes:
The entire dash reflects onto the windshield. Extremely difficult to see through whenever I was driving. I pulled into a grocery store to safely get a photo, which I will attached.
Mfg Campaign: 11623874
Recall Date: Nov 6, 2024
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
On sunny days the reflective glare off of the dashboard is incredibly unsafe. At times you have serious issues seeing through the reflections to actually see what is on the road ahead of you. Polarized sunglasses do help reduce this glare, but not eliminate it. Sunglasses are also not always available to people driving the vehicle for various reasons. It has been confirmed by many independent drivers and GM is also aware if the issue.
Corrective Action:
On sunny days the reflective glare off of the dashboard is incredibly unsafe. At times you have serious issues seeing through the reflections to actually see what is on the road ahead of you. Polarized sunglasses do help reduce this glare, but not eliminate it. Sunglasses are also not always available to people driving the vehicle for various reasons. It has been confirmed by many independent drivers and GM is also aware if the issue.
Additional Notes:
On sunny days the reflective glare off of the dashboard is incredibly unsafe. At times you have serious issues seeing through the reflections to actually see what is on the road ahead of you. Polarized sunglasses do help reduce this glare, but not eliminate it. Sunglasses are also not always available to people driving the vehicle for various reasons. It has been confirmed by many independent drivers and GM is also aware if the issue.
Mfg Campaign: 11621509
Recall Date: Oct 23, 2024
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
On sunny days the reflective glare off of the dashboard is incredibly unsafe. At times you have serious issues seeing through the reflections to actually see what is on the road ahead of you. Polarized sunglasses do help reduce this glare, but not eliminate it. Sunglasses are also not always available to people driving the vehicle for various reasons. It has been confirmed by many independent drivers and GM is also aware if the issue.
Corrective Action:
On sunny days the reflective glare off of the dashboard is incredibly unsafe. At times you have serious issues seeing through the reflections to actually see what is on the road ahead of you. Polarized sunglasses do help reduce this glare, but not eliminate it. Sunglasses are also not always available to people driving the vehicle for various reasons. It has been confirmed by many independent drivers and GM is also aware if the issue.
Additional Notes:
On sunny days the reflective glare off of the dashboard is incredibly unsafe. At times you have serious issues seeing through the reflections to actually see what is on the road ahead of you. Polarized sunglasses do help reduce this glare, but not eliminate it. Sunglasses are also not always available to people driving the vehicle for various reasons. It has been confirmed by many independent drivers and GM is also aware if the issue.
Mfg Campaign: 11621509
Recall Date: Oct 23, 2024
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