Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain model year 2016 Chevrolet Equinox and GMC Terrain vehicles manufactured October 16, 2015. The certification labels may have incorrect tire/rim size and cold tire pressure information. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 46600
Recall Date: Jun 21, 2016
Consumer Complaints
460 ComplaintsGeneral Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WIPERS JUST STOPPED WORKING DURING RAIN STORM. INTERNET SHOWS 1000'S OF THE SAME ISSUE GOING BACK TO 2010 AT LEAST. WIPER MODULE IS WHAT THEY CALL IT.$325.00 PER CAR TO FIX. ?? BUSHINGS THAT HOLD ARM BREAK. WHY IF THIS MANY PEOPLE FOR THIS MANY YEARS HAVE THIS PROBLEM DOES CHEVROLET NOT CHANGE THE PART.OR BUY BETTER PARTS. THIS IS A SCAM TO MAKE MONEY IN THE SERVICE DEPARTMENT. WE WERE TOLD BY THE SERVICE DEPT. YOU SHOULD NEVER RUN YOUR WIPERS ON HIGH OR IT WILL BREAK AGAIN ?????WHAT THE ??? THIS IS MY FIRST AND LAST CHEVY I WILL EVER BUY...I DO NOT LIKE BEING SCAMMED AND WILL NEVER BE BY GM AGAIN !!!!
Corrective Action:
WIPERS JUST STOPPED WORKING DURING RAIN STORM. INTERNET SHOWS 1000'S OF THE SAME ISSUE GOING BACK TO 2010 AT LEAST. WIPER MODULE IS WHAT THEY CALL IT.$325.00 PER CAR TO FIX. ?? BUSHINGS THAT HOLD ARM BREAK. WHY IF THIS MANY PEOPLE FOR THIS MANY YEARS HAVE THIS PROBLEM DOES CHEVROLET NOT CHANGE THE PART.OR BUY BETTER PARTS. THIS IS A SCAM TO MAKE MONEY IN THE SERVICE DEPARTMENT. WE WERE TOLD BY THE SERVICE DEPT. YOU SHOULD NEVER RUN YOUR WIPERS ON HIGH OR IT WILL BREAK AGAIN ?????WHAT THE ??? THIS IS MY FIRST AND LAST CHEVY I WILL EVER BUY...I DO NOT LIKE BEING SCAMMED AND WILL NEVER BE BY GM AGAIN !!!!
Additional Notes:
WIPERS JUST STOPPED WORKING DURING RAIN STORM. INTERNET SHOWS 1000'S OF THE SAME ISSUE GOING BACK TO 2010 AT LEAST. WIPER MODULE IS WHAT THEY CALL IT.$325.00 PER CAR TO FIX. ?? BUSHINGS THAT HOLD ARM BREAK. WHY IF THIS MANY PEOPLE FOR THIS MANY YEARS HAVE THIS PROBLEM DOES CHEVROLET NOT CHANGE THE PART.OR BUY BETTER PARTS. THIS IS A SCAM TO MAKE MONEY IN THE SERVICE DEPARTMENT. WE WERE TOLD BY THE SERVICE DEPT. YOU SHOULD NEVER RUN YOUR WIPERS ON HIGH OR IT WILL BREAK AGAIN ?????WHAT THE ??? THIS IS MY FIRST AND LAST CHEVY I WILL EVER BUY...I DO NOT LIKE BEING SCAMMED AND WILL NEVER BE BY GM AGAIN !!!!
Mfg Campaign: 11088647
Recall Date: Apr 17, 2018
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHILE TRAVELLING DOWN HIGHWAY I HEARD A CLICK AND THE HEADLIGHTS AND HEATER TURNED OFF BY THEMSELVES. WAS UNABLE TO TURN THEM ON. THANK GOD I WAS ON A STRAIGHT STRIP AND NOT A CURVE. CONTACTED ON STAR. FIGURED OUT THAT THE HIGH BEAMS COULD BE ACTIVATED BY HOLDING THE HIGH BEAM SWITCH TOWARD ME WHILE DRIVING. DROVE HOME DRIVING WITH ONE HAND AND HOLDING HIGH BEAM SWITCH WITH OTHER. WHEN I RETURNED HOME I TURNED THE CAR OFF. I WONDERED IF THE CAR WOULD START SO I TURNED IT OVER AND THE HEADLIGHTS AND HEATER CAME BACK ON.
Corrective Action:
WHILE TRAVELLING DOWN HIGHWAY I HEARD A CLICK AND THE HEADLIGHTS AND HEATER TURNED OFF BY THEMSELVES. WAS UNABLE TO TURN THEM ON. THANK GOD I WAS ON A STRAIGHT STRIP AND NOT A CURVE. CONTACTED ON STAR. FIGURED OUT THAT THE HIGH BEAMS COULD BE ACTIVATED BY HOLDING THE HIGH BEAM SWITCH TOWARD ME WHILE DRIVING. DROVE HOME DRIVING WITH ONE HAND AND HOLDING HIGH BEAM SWITCH WITH OTHER. WHEN I RETURNED HOME I TURNED THE CAR OFF. I WONDERED IF THE CAR WOULD START SO I TURNED IT OVER AND THE HEADLIGHTS AND HEATER CAME BACK ON.
Additional Notes:
WHILE TRAVELLING DOWN HIGHWAY I HEARD A CLICK AND THE HEADLIGHTS AND HEATER TURNED OFF BY THEMSELVES. WAS UNABLE TO TURN THEM ON. THANK GOD I WAS ON A STRAIGHT STRIP AND NOT A CURVE. CONTACTED ON STAR. FIGURED OUT THAT THE HIGH BEAMS COULD BE ACTIVATED BY HOLDING THE HIGH BEAM SWITCH TOWARD ME WHILE DRIVING. DROVE HOME DRIVING WITH ONE HAND AND HOLDING HIGH BEAM SWITCH WITH OTHER. WHEN I RETURNED HOME I TURNED THE CAR OFF. I WONDERED IF THE CAR WOULD START SO I TURNED IT OVER AND THE HEADLIGHTS AND HEATER CAME BACK ON.
Mfg Campaign: 11081277
Recall Date: Mar 26, 2018
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I DROVE THE VEHICLE ONTO A 7" RAMP TO CHANGE THE OIL. WHEN I STARTED TO BACK OFF THE RAMPS, THE REAR WINDOW SHATTERED.
Corrective Action:
I DROVE THE VEHICLE ONTO A 7" RAMP TO CHANGE THE OIL. WHEN I STARTED TO BACK OFF THE RAMPS, THE REAR WINDOW SHATTERED.
Additional Notes:
I DROVE THE VEHICLE ONTO A 7" RAMP TO CHANGE THE OIL. WHEN I STARTED TO BACK OFF THE RAMPS, THE REAR WINDOW SHATTERED.
Mfg Campaign: 11079507
Recall Date: Mar 15, 2018
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
THE REAR WINDOW EXPLODED ON ITS OWN INTO THOUSANDS OF TINY PIECES, ALTHOUGH IT REMAINED INTACT UNTIL I OPENED AND CLOSED THE CAR DOORS, THEN IT FELL APART INTO THE BACK END OF VEHICLE. I WAS SITTING STATIONARY IN THE CAR WITH ANOTHER PASSENGER IN AN EMPTY PARKING LOT. ENGINE WAS OFF FOR 5 MINUTES. OUTSIDE AIR TEMP 48, INSIDE 65. NO BULLET HOLE, NO ROCK MARK OR ANY OTHER EXTERNAL CAUSE.
Corrective Action:
THE REAR WINDOW EXPLODED ON ITS OWN INTO THOUSANDS OF TINY PIECES, ALTHOUGH IT REMAINED INTACT UNTIL I OPENED AND CLOSED THE CAR DOORS, THEN IT FELL APART INTO THE BACK END OF VEHICLE. I WAS SITTING STATIONARY IN THE CAR WITH ANOTHER PASSENGER IN AN EMPTY PARKING LOT. ENGINE WAS OFF FOR 5 MINUTES. OUTSIDE AIR TEMP 48, INSIDE 65. NO BULLET HOLE, NO ROCK MARK OR ANY OTHER EXTERNAL CAUSE.
Additional Notes:
THE REAR WINDOW EXPLODED ON ITS OWN INTO THOUSANDS OF TINY PIECES, ALTHOUGH IT REMAINED INTACT UNTIL I OPENED AND CLOSED THE CAR DOORS, THEN IT FELL APART INTO THE BACK END OF VEHICLE. I WAS SITTING STATIONARY IN THE CAR WITH ANOTHER PASSENGER IN AN EMPTY PARKING LOT. ENGINE WAS OFF FOR 5 MINUTES. OUTSIDE AIR TEMP 48, INSIDE 65. NO BULLET HOLE, NO ROCK MARK OR ANY OTHER EXTERNAL CAUSE.
Mfg Campaign: 11043034
Recall Date: Nov 3, 2017
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
BACKING DOWN A STEEP DRIVEWAY WITH MY FOOT ON THE BRAKE WORKING FINE THE FIRST SEVERAL SECONDS THEN THE BRAKE PEDAL WENT DOWN TO THE FLOOR AND CAR ROLLED ACROSS A BUSY STREET JUMPING THE CURB AND HITTING A TELEPHONE POLE AND FENCE. NO PERSON OR VEHICLE NOR MY VEHICLE WAS HIT FORTUNATELY. A POLICE REPORT WAS FILED. THE RENTAL COMPANY BROUGHT ME A NEWER EQUINOX AND THE DAY AFTER WHILE BACKING OUT OF PARKING SPACE IN HOTEL GARAGE APPLYING BRAKES THE BRAKE WENT TO FLOOR HITTING WALL AS I PUT GEAR TO NEUTRAL AND THEN INTO PARK BUT IT HAD ALREADY HIT THE WALL.
Corrective Action:
BACKING DOWN A STEEP DRIVEWAY WITH MY FOOT ON THE BRAKE WORKING FINE THE FIRST SEVERAL SECONDS THEN THE BRAKE PEDAL WENT DOWN TO THE FLOOR AND CAR ROLLED ACROSS A BUSY STREET JUMPING THE CURB AND HITTING A TELEPHONE POLE AND FENCE. NO PERSON OR VEHICLE NOR MY VEHICLE WAS HIT FORTUNATELY. A POLICE REPORT WAS FILED. THE RENTAL COMPANY BROUGHT ME A NEWER EQUINOX AND THE DAY AFTER WHILE BACKING OUT OF PARKING SPACE IN HOTEL GARAGE APPLYING BRAKES THE BRAKE WENT TO FLOOR HITTING WALL AS I PUT GEAR TO NEUTRAL AND THEN INTO PARK BUT IT HAD ALREADY HIT THE WALL.
Additional Notes:
BACKING DOWN A STEEP DRIVEWAY WITH MY FOOT ON THE BRAKE WORKING FINE THE FIRST SEVERAL SECONDS THEN THE BRAKE PEDAL WENT DOWN TO THE FLOOR AND CAR ROLLED ACROSS A BUSY STREET JUMPING THE CURB AND HITTING A TELEPHONE POLE AND FENCE. NO PERSON OR VEHICLE NOR MY VEHICLE WAS HIT FORTUNATELY. A POLICE REPORT WAS FILED. THE RENTAL COMPANY BROUGHT ME A NEWER EQUINOX AND THE DAY AFTER WHILE BACKING OUT OF PARKING SPACE IN HOTEL GARAGE APPLYING BRAKES THE BRAKE WENT TO FLOOR HITTING WALL AS I PUT GEAR TO NEUTRAL AND THEN INTO PARK BUT IT HAD ALREADY HIT THE WALL.
Mfg Campaign: 11025383
Recall Date: Sep 25, 2017
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
ONSTAR BRACKET DOES NOT STAY TIGHT CAUSING A RATTLING IN FRONT OF VEHICLE, WHEN GAS PEDAL IS PRESSED (VEHICLE MOVING)
Corrective Action:
ONSTAR BRACKET DOES NOT STAY TIGHT CAUSING A RATTLING IN FRONT OF VEHICLE, WHEN GAS PEDAL IS PRESSED (VEHICLE MOVING)
Additional Notes:
ONSTAR BRACKET DOES NOT STAY TIGHT CAUSING A RATTLING IN FRONT OF VEHICLE, WHEN GAS PEDAL IS PRESSED (VEHICLE MOVING)
Mfg Campaign: 11021633
Recall Date: Sep 5, 2017
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
THE CAR CONSUMES MASSIVE AMOUNTS OF OIL, LIKE THE PREVIOUS MODEL YEARS. NO WARNING IS GIVEN THAT THE VEHICLE RUNS OUT OF OIL CAUSING DAMAGE TO THE PISTONS, TIMING CHAINS AND ENGINE. GM DROPPED THE POWER TRAIN WARRANTY TO 60 K KNOWING THAT THESE VEHICLES HAVE HAD THIS ISSUES SINCE 2011- TO CURRENT. THE FAILURE HAPPENS AT 58-60 K MILES MAKING IT THE CUSTOMER'S RESPONSIBILITY TO PAY FOR THIS ENORMOUS REPAIR. IN TALKING TO THE DEALERSHIP THEY ARE WELL AWARE OF THIS ISSUE YET NO ONE HAS INFORMED THE OWNERS THAT OIL CONSUMPTION ON A BRAND NEW CAR WOULD NEED TO BE MONITORED OR THAT NO ENGINE LIGHT WOULD BE TRIGGERED. LEAVING THE CUSTOMER WITH A CAR WITH LESS OF A POWER-TRAIN WARRANTY AND THE FULL COST OF THE REPAIR. I FILED A COMPLAINT WITH GM AND WAS TOLD THAT SINCE THE CAR WAS OUT OF WARRANTY THAT THEY COULD DO A COST ASSISTANCE BUT WOULD NOT COVER THE REPAIR, BECAUSE MY MILEAGE IS JUST OUTSIDE THE 60K MARK. THIS IS UNACCEPTABLE. MY COWORKER HAS THE SAME VEHICLE AND BECAUSE HIS CAR FAILED AT 58 K IT WAS PAID FOR. GM KNEW WHAT THEY WERE DOING IN LOWERING THE POWER-TRAIN WARRANTY ON THIS CAR. SOMETHING NEEDS TO BE DONE TO PROTECT THE CONSUMER AND GM NEEDS TO REPAIR THESE VEHICLES THEY KNOW ARE DEFECTIVE.
Corrective Action:
THE CAR CONSUMES MASSIVE AMOUNTS OF OIL, LIKE THE PREVIOUS MODEL YEARS. NO WARNING IS GIVEN THAT THE VEHICLE RUNS OUT OF OIL CAUSING DAMAGE TO THE PISTONS, TIMING CHAINS AND ENGINE. GM DROPPED THE POWER TRAIN WARRANTY TO 60 K KNOWING THAT THESE VEHICLES HAVE HAD THIS ISSUES SINCE 2011- TO CURRENT. THE FAILURE HAPPENS AT 58-60 K MILES MAKING IT THE CUSTOMER'S RESPONSIBILITY TO PAY FOR THIS ENORMOUS REPAIR. IN TALKING TO THE DEALERSHIP THEY ARE WELL AWARE OF THIS ISSUE YET NO ONE HAS INFORMED THE OWNERS THAT OIL CONSUMPTION ON A BRAND NEW CAR WOULD NEED TO BE MONITORED OR THAT NO ENGINE LIGHT WOULD BE TRIGGERED. LEAVING THE CUSTOMER WITH A CAR WITH LESS OF A POWER-TRAIN WARRANTY AND THE FULL COST OF THE REPAIR. I FILED A COMPLAINT WITH GM AND WAS TOLD THAT SINCE THE CAR WAS OUT OF WARRANTY THAT THEY COULD DO A COST ASSISTANCE BUT WOULD NOT COVER THE REPAIR, BECAUSE MY MILEAGE IS JUST OUTSIDE THE 60K MARK. THIS IS UNACCEPTABLE. MY COWORKER HAS THE SAME VEHICLE AND BECAUSE HIS CAR FAILED AT 58 K IT WAS PAID FOR. GM KNEW WHAT THEY WERE DOING IN LOWERING THE POWER-TRAIN WARRANTY ON THIS CAR. SOMETHING NEEDS TO BE DONE TO PROTECT THE CONSUMER AND GM NEEDS TO REPAIR THESE VEHICLES THEY KNOW ARE DEFECTIVE.
Additional Notes:
THE CAR CONSUMES MASSIVE AMOUNTS OF OIL, LIKE THE PREVIOUS MODEL YEARS. NO WARNING IS GIVEN THAT THE VEHICLE RUNS OUT OF OIL CAUSING DAMAGE TO THE PISTONS, TIMING CHAINS AND ENGINE. GM DROPPED THE POWER TRAIN WARRANTY TO 60 K KNOWING THAT THESE VEHICLES HAVE HAD THIS ISSUES SINCE 2011- TO CURRENT. THE FAILURE HAPPENS AT 58-60 K MILES MAKING IT THE CUSTOMER'S RESPONSIBILITY TO PAY FOR THIS ENORMOUS REPAIR. IN TALKING TO THE DEALERSHIP THEY ARE WELL AWARE OF THIS ISSUE YET NO ONE HAS INFORMED THE OWNERS THAT OIL CONSUMPTION ON A BRAND NEW CAR WOULD NEED TO BE MONITORED OR THAT NO ENGINE LIGHT WOULD BE TRIGGERED. LEAVING THE CUSTOMER WITH A CAR WITH LESS OF A POWER-TRAIN WARRANTY AND THE FULL COST OF THE REPAIR. I FILED A COMPLAINT WITH GM AND WAS TOLD THAT SINCE THE CAR WAS OUT OF WARRANTY THAT THEY COULD DO A COST ASSISTANCE BUT WOULD NOT COVER THE REPAIR, BECAUSE MY MILEAGE IS JUST OUTSIDE THE 60K MARK. THIS IS UNACCEPTABLE. MY COWORKER HAS THE SAME VEHICLE AND BECAUSE HIS CAR FAILED AT 58 K IT WAS PAID FOR. GM KNEW WHAT THEY WERE DOING IN LOWERING THE POWER-TRAIN WARRANTY ON THIS CAR. SOMETHING NEEDS TO BE DONE TO PROTECT THE CONSUMER AND GM NEEDS TO REPAIR THESE VEHICLES THEY KNOW ARE DEFECTIVE.
Mfg Campaign: 10995889
Recall Date: Jun 19, 2017
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
THIS SAFETY PROBLEM COULD CAUSE AN ACCIDENT. I AM 5'4'' AND SIT UPRIGHT WITH THE CORRECT DISTANCE FROM THE STEERING WHEEL AND PEDALS. WHEN DRIVING OR SITTING THE FRONT VIEW TOWARDS THE RIGHT AND SOMEWHAT ALSO WHEN LOOKING LEFT, IS OBSTRUCTED BY THE SIDE MIRRORS. LOOKING TO THE SIDES TOWARDS EACH SIDE'S MIRROR (NOT INTO THE MIRROR BUT TO SEE CROSS TRAFFIC WHEN CROSSING AN INTERSECTION OR TURNING INTO A PARKING SPOT) THE VIEW OF ONCOMING TRAFFIC OR PEDESTRIANS IS IN A BLIND SPOT. THE VIEW IS BLOCKED BY THE SIDE MIRROR AND THE ARM OF THE MIRROR ATTACHING THE MIRROR TO THE CAR. ALSO THE WIDENESS OF THE FRAME OF THE FRONT WINDOW ON EACH SIDE TO ACCOMMODATE THE AIRBAG CONTRIBUTES TO THE BLOCKED VIEWING TOO. THIS HAS LED TO ME NEARLY HITTING SOMEONE CROSSING THE STREET AND NEARLY BEING T-BONED BY A CAR THAT WAS COMPLETELY INVISIBLE COMING FROM THE RIGHT SIDE FOR A FEW SECONDS UNTIL IT PASSED OUT OF THE BLOCKED AREA. I CALLED MY DEALER AND THERE ARE NO ALTERNATE SIDE MIRRORS TO PURCHASE OR ANY CAMERAS THAT THEY KNEW OF FOR THIS FRONT SIDE BLIND SPOT. (THIS IS NOT THE BLIND SPOT THAT CAMERAS ARE USED FOR THE SEE SLIGHTLY BEHIND THE DRIVER.)
Corrective Action:
THIS SAFETY PROBLEM COULD CAUSE AN ACCIDENT. I AM 5'4'' AND SIT UPRIGHT WITH THE CORRECT DISTANCE FROM THE STEERING WHEEL AND PEDALS. WHEN DRIVING OR SITTING THE FRONT VIEW TOWARDS THE RIGHT AND SOMEWHAT ALSO WHEN LOOKING LEFT, IS OBSTRUCTED BY THE SIDE MIRRORS. LOOKING TO THE SIDES TOWARDS EACH SIDE'S MIRROR (NOT INTO THE MIRROR BUT TO SEE CROSS TRAFFIC WHEN CROSSING AN INTERSECTION OR TURNING INTO A PARKING SPOT) THE VIEW OF ONCOMING TRAFFIC OR PEDESTRIANS IS IN A BLIND SPOT. THE VIEW IS BLOCKED BY THE SIDE MIRROR AND THE ARM OF THE MIRROR ATTACHING THE MIRROR TO THE CAR. ALSO THE WIDENESS OF THE FRAME OF THE FRONT WINDOW ON EACH SIDE TO ACCOMMODATE THE AIRBAG CONTRIBUTES TO THE BLOCKED VIEWING TOO. THIS HAS LED TO ME NEARLY HITTING SOMEONE CROSSING THE STREET AND NEARLY BEING T-BONED BY A CAR THAT WAS COMPLETELY INVISIBLE COMING FROM THE RIGHT SIDE FOR A FEW SECONDS UNTIL IT PASSED OUT OF THE BLOCKED AREA. I CALLED MY DEALER AND THERE ARE NO ALTERNATE SIDE MIRRORS TO PURCHASE OR ANY CAMERAS THAT THEY KNEW OF FOR THIS FRONT SIDE BLIND SPOT. (THIS IS NOT THE BLIND SPOT THAT CAMERAS ARE USED FOR THE SEE SLIGHTLY BEHIND THE DRIVER.)
Additional Notes:
THIS SAFETY PROBLEM COULD CAUSE AN ACCIDENT. I AM 5'4'' AND SIT UPRIGHT WITH THE CORRECT DISTANCE FROM THE STEERING WHEEL AND PEDALS. WHEN DRIVING OR SITTING THE FRONT VIEW TOWARDS THE RIGHT AND SOMEWHAT ALSO WHEN LOOKING LEFT, IS OBSTRUCTED BY THE SIDE MIRRORS. LOOKING TO THE SIDES TOWARDS EACH SIDE'S MIRROR (NOT INTO THE MIRROR BUT TO SEE CROSS TRAFFIC WHEN CROSSING AN INTERSECTION OR TURNING INTO A PARKING SPOT) THE VIEW OF ONCOMING TRAFFIC OR PEDESTRIANS IS IN A BLIND SPOT. THE VIEW IS BLOCKED BY THE SIDE MIRROR AND THE ARM OF THE MIRROR ATTACHING THE MIRROR TO THE CAR. ALSO THE WIDENESS OF THE FRAME OF THE FRONT WINDOW ON EACH SIDE TO ACCOMMODATE THE AIRBAG CONTRIBUTES TO THE BLOCKED VIEWING TOO. THIS HAS LED TO ME NEARLY HITTING SOMEONE CROSSING THE STREET AND NEARLY BEING T-BONED BY A CAR THAT WAS COMPLETELY INVISIBLE COMING FROM THE RIGHT SIDE FOR A FEW SECONDS UNTIL IT PASSED OUT OF THE BLOCKED AREA. I CALLED MY DEALER AND THERE ARE NO ALTERNATE SIDE MIRRORS TO PURCHASE OR ANY CAMERAS THAT THEY KNEW OF FOR THIS FRONT SIDE BLIND SPOT. (THIS IS NOT THE BLIND SPOT THAT CAMERAS ARE USED FOR THE SEE SLIGHTLY BEHIND THE DRIVER.)
Mfg Campaign: 10984403
Recall Date: May 9, 2017
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2016 CHEVROLET EQUINOX. WHEN THE ACCELERATOR PEDAL WAS APPLIED, THE VEHICLE DID NOT ACCELERATE. WHILE AT A STOP, THE VEHICLE INDEPENDENTLY SURGED. IN ADDITION, WHEN THE ELECTRONIC SEAT FUNCTION WAS DEACTIVATED, THE SEATS CONTINUED TO MOVE. THE VEHICLE WAS TAKEN TO THE DEALER MORE THAN FOUR TIMES, BUT THEY WERE UNABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND PROVIDED ADDITIONAL DIAGNOSTIC TESTING. THE FAILURE MILEAGE WAS NOT AVAILABLE. UPDATED 06/21/17*LJ UPDATED 10/19/2017*JS
Corrective Action:
TL* THE CONTACT OWNS A 2016 CHEVROLET EQUINOX. WHEN THE ACCELERATOR PEDAL WAS APPLIED, THE VEHICLE DID NOT ACCELERATE. WHILE AT A STOP, THE VEHICLE INDEPENDENTLY SURGED. IN ADDITION, WHEN THE ELECTRONIC SEAT FUNCTION WAS DEACTIVATED, THE SEATS CONTINUED TO MOVE. THE VEHICLE WAS TAKEN TO THE DEALER MORE THAN FOUR TIMES, BUT THEY WERE UNABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND PROVIDED ADDITIONAL DIAGNOSTIC TESTING. THE FAILURE MILEAGE WAS NOT AVAILABLE. UPDATED 06/21/17*LJ UPDATED 10/19/2017*JS
Additional Notes:
TL* THE CONTACT OWNS A 2016 CHEVROLET EQUINOX. WHEN THE ACCELERATOR PEDAL WAS APPLIED, THE VEHICLE DID NOT ACCELERATE. WHILE AT A STOP, THE VEHICLE INDEPENDENTLY SURGED. IN ADDITION, WHEN THE ELECTRONIC SEAT FUNCTION WAS DEACTIVATED, THE SEATS CONTINUED TO MOVE. THE VEHICLE WAS TAKEN TO THE DEALER MORE THAN FOUR TIMES, BUT THEY WERE UNABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND PROVIDED ADDITIONAL DIAGNOSTIC TESTING. THE FAILURE MILEAGE WAS NOT AVAILABLE. UPDATED 06/21/17*LJ UPDATED 10/19/2017*JS
Mfg Campaign: 10979624
Recall Date: Apr 20, 2017
General Motors, Llc
Defect Description:
SEATS
Potential Consequences:
TL* THE CONTACT OWNS A 2016 CHEVROLET EQUINOX. WHEN THE ACCELERATOR PEDAL WAS APPLIED, THE VEHICLE DID NOT ACCELERATE. WHILE AT A STOP, THE VEHICLE INDEPENDENTLY SURGED. IN ADDITION, WHEN THE ELECTRONIC SEAT FUNCTION WAS DEACTIVATED, THE SEATS CONTINUED TO MOVE. THE VEHICLE WAS TAKEN TO THE DEALER MORE THAN FOUR TIMES, BUT THEY WERE UNABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND PROVIDED ADDITIONAL DIAGNOSTIC TESTING. THE FAILURE MILEAGE WAS NOT AVAILABLE. UPDATED 06/21/17*LJ UPDATED 10/19/2017*JS
Corrective Action:
TL* THE CONTACT OWNS A 2016 CHEVROLET EQUINOX. WHEN THE ACCELERATOR PEDAL WAS APPLIED, THE VEHICLE DID NOT ACCELERATE. WHILE AT A STOP, THE VEHICLE INDEPENDENTLY SURGED. IN ADDITION, WHEN THE ELECTRONIC SEAT FUNCTION WAS DEACTIVATED, THE SEATS CONTINUED TO MOVE. THE VEHICLE WAS TAKEN TO THE DEALER MORE THAN FOUR TIMES, BUT THEY WERE UNABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND PROVIDED ADDITIONAL DIAGNOSTIC TESTING. THE FAILURE MILEAGE WAS NOT AVAILABLE. UPDATED 06/21/17*LJ UPDATED 10/19/2017*JS
Additional Notes:
TL* THE CONTACT OWNS A 2016 CHEVROLET EQUINOX. WHEN THE ACCELERATOR PEDAL WAS APPLIED, THE VEHICLE DID NOT ACCELERATE. WHILE AT A STOP, THE VEHICLE INDEPENDENTLY SURGED. IN ADDITION, WHEN THE ELECTRONIC SEAT FUNCTION WAS DEACTIVATED, THE SEATS CONTINUED TO MOVE. THE VEHICLE WAS TAKEN TO THE DEALER MORE THAN FOUR TIMES, BUT THEY WERE UNABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND PROVIDED ADDITIONAL DIAGNOSTIC TESTING. THE FAILURE MILEAGE WAS NOT AVAILABLE. UPDATED 06/21/17*LJ UPDATED 10/19/2017*JS
Mfg Campaign: 10979624
Recall Date: Apr 20, 2017
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
TL* THE CONTACT OWNS A 2016 CHEVROLET EQUINOX. WHEN THE ACCELERATOR PEDAL WAS APPLIED, THE VEHICLE DID NOT ACCELERATE. WHILE AT A STOP, THE VEHICLE INDEPENDENTLY SURGED. IN ADDITION, WHEN THE ELECTRONIC SEAT FUNCTION WAS DEACTIVATED, THE SEATS CONTINUED TO MOVE. THE VEHICLE WAS TAKEN TO THE DEALER MORE THAN FOUR TIMES, BUT THEY WERE UNABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND PROVIDED ADDITIONAL DIAGNOSTIC TESTING. THE FAILURE MILEAGE WAS NOT AVAILABLE. UPDATED 06/21/17*LJ UPDATED 10/19/2017*JS
Corrective Action:
TL* THE CONTACT OWNS A 2016 CHEVROLET EQUINOX. WHEN THE ACCELERATOR PEDAL WAS APPLIED, THE VEHICLE DID NOT ACCELERATE. WHILE AT A STOP, THE VEHICLE INDEPENDENTLY SURGED. IN ADDITION, WHEN THE ELECTRONIC SEAT FUNCTION WAS DEACTIVATED, THE SEATS CONTINUED TO MOVE. THE VEHICLE WAS TAKEN TO THE DEALER MORE THAN FOUR TIMES, BUT THEY WERE UNABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND PROVIDED ADDITIONAL DIAGNOSTIC TESTING. THE FAILURE MILEAGE WAS NOT AVAILABLE. UPDATED 06/21/17*LJ UPDATED 10/19/2017*JS
Additional Notes:
TL* THE CONTACT OWNS A 2016 CHEVROLET EQUINOX. WHEN THE ACCELERATOR PEDAL WAS APPLIED, THE VEHICLE DID NOT ACCELERATE. WHILE AT A STOP, THE VEHICLE INDEPENDENTLY SURGED. IN ADDITION, WHEN THE ELECTRONIC SEAT FUNCTION WAS DEACTIVATED, THE SEATS CONTINUED TO MOVE. THE VEHICLE WAS TAKEN TO THE DEALER MORE THAN FOUR TIMES, BUT THEY WERE UNABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND PROVIDED ADDITIONAL DIAGNOSTIC TESTING. THE FAILURE MILEAGE WAS NOT AVAILABLE. UPDATED 06/21/17*LJ UPDATED 10/19/2017*JS
Mfg Campaign: 10979624
Recall Date: Apr 20, 2017
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
TL* THE CONTACT OWNS A 2016 CHEVROLET EQUINOX. WHILE DRIVING APPROXIMATELY 50 MPH, THE ACCELERATOR PEDAL BECAME STUCK TO THE FLOORBOARD AND THE VEHICLE ACCELERATED TO 80 MPH WITHOUT WARNING. THE CONTACT PLACED THE GEAR SHIFTER INTO NEUTRAL AND DEPRESSED THE BRAKE PEDAL, BUT THE VEHICLE CONTINUED TO ACCELERATE AT 80 MPH. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 14,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 CHEVROLET EQUINOX. WHILE DRIVING APPROXIMATELY 50 MPH, THE ACCELERATOR PEDAL BECAME STUCK TO THE FLOORBOARD AND THE VEHICLE ACCELERATED TO 80 MPH WITHOUT WARNING. THE CONTACT PLACED THE GEAR SHIFTER INTO NEUTRAL AND DEPRESSED THE BRAKE PEDAL, BUT THE VEHICLE CONTINUED TO ACCELERATE AT 80 MPH. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 14,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 CHEVROLET EQUINOX. WHILE DRIVING APPROXIMATELY 50 MPH, THE ACCELERATOR PEDAL BECAME STUCK TO THE FLOORBOARD AND THE VEHICLE ACCELERATED TO 80 MPH WITHOUT WARNING. THE CONTACT PLACED THE GEAR SHIFTER INTO NEUTRAL AND DEPRESSED THE BRAKE PEDAL, BUT THE VEHICLE CONTINUED TO ACCELERATE AT 80 MPH. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 14,000.
Mfg Campaign: 10978814
Recall Date: Apr 17, 2017
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
I PARKED THE CAR ON MY DRIVE WAY I DID NOT TURN IT OFF I RETURN TO THE CAR TO TURN IT OFF IT ROLL BACK I HAD THE DRIVER SIDE DOOR OPEN IT NOCKED ME DOWN AND THE ROLLED OVER MY RIGHT KNEE IT WAS IS IN PARK IT AND MY IT SELF WENT IN TO NEUTRAL THE DRIVES SIDE TIRE WAS ON MY RIGHT KNEE
Corrective Action:
I PARKED THE CAR ON MY DRIVE WAY I DID NOT TURN IT OFF I RETURN TO THE CAR TO TURN IT OFF IT ROLL BACK I HAD THE DRIVER SIDE DOOR OPEN IT NOCKED ME DOWN AND THE ROLLED OVER MY RIGHT KNEE IT WAS IS IN PARK IT AND MY IT SELF WENT IN TO NEUTRAL THE DRIVES SIDE TIRE WAS ON MY RIGHT KNEE
Additional Notes:
I PARKED THE CAR ON MY DRIVE WAY I DID NOT TURN IT OFF I RETURN TO THE CAR TO TURN IT OFF IT ROLL BACK I HAD THE DRIVER SIDE DOOR OPEN IT NOCKED ME DOWN AND THE ROLLED OVER MY RIGHT KNEE IT WAS IS IN PARK IT AND MY IT SELF WENT IN TO NEUTRAL THE DRIVES SIDE TIRE WAS ON MY RIGHT KNEE
Mfg Campaign: 10972190
Recall Date: Apr 13, 2017
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE EQUINOX WENT FROM PARK TO REVERSE WHILE RUNNING THEN WENT INTO THE DITCH
Corrective Action:
THE EQUINOX WENT FROM PARK TO REVERSE WHILE RUNNING THEN WENT INTO THE DITCH
Additional Notes:
THE EQUINOX WENT FROM PARK TO REVERSE WHILE RUNNING THEN WENT INTO THE DITCH
Mfg Campaign: 10970438
Recall Date: Apr 4, 2017
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
WHILE DRIVING THROUGH A RESIDENTIAL AREA AND MAKING A RIGHT HAND TURN, THE STEERING WHEEL LOCKED IN THE RIGHT HAND POSITION. TO AVOID A CRASH, I QUICKLY TURNED THE WHEEL TO THE LEFT. THIS OCCURRED TWO TIMES PRIOR , DURING THE COURSE OF A YEAR OF OWNING THE CAR. WHEN IT OCCURRED THE FIRST TIME, I JUST ASSUMED I SLIPPED ON A PIECE OF ICE THAT WAS LEFT OVER FROM A STORM. HOWEVER, ON THE THIRD TIME, AS I TURNED THE WHEEL TO THE OPPOSITE DIRECTION, MY KEY CHAIN BROKE OFF FROM THE KEY FOB AND THE REMAINDER OF KEYS ON THE KEY CHAIN. (I HAD MULTIPLE KEY RINGS, SHOPPING REWARD FOBS, ETC ON KEYCHAIN). WHAT WAS LEFT WAS A SMALL PORTION OF THE KEY LEFT STUCK INSIDE THE IGNITION. I WAS UNABLE TO TURN THE VEHICLE OFF. IT WAS THEN TOWED TO THE DEALERSHIP (CAR RUNNING) AND I WAS TOLD THAT A SET OF PLYERS HAD TO BE USED TO REMOVE THE KEY FROM THE IGNITION.
Corrective Action:
WHILE DRIVING THROUGH A RESIDENTIAL AREA AND MAKING A RIGHT HAND TURN, THE STEERING WHEEL LOCKED IN THE RIGHT HAND POSITION. TO AVOID A CRASH, I QUICKLY TURNED THE WHEEL TO THE LEFT. THIS OCCURRED TWO TIMES PRIOR , DURING THE COURSE OF A YEAR OF OWNING THE CAR. WHEN IT OCCURRED THE FIRST TIME, I JUST ASSUMED I SLIPPED ON A PIECE OF ICE THAT WAS LEFT OVER FROM A STORM. HOWEVER, ON THE THIRD TIME, AS I TURNED THE WHEEL TO THE OPPOSITE DIRECTION, MY KEY CHAIN BROKE OFF FROM THE KEY FOB AND THE REMAINDER OF KEYS ON THE KEY CHAIN. (I HAD MULTIPLE KEY RINGS, SHOPPING REWARD FOBS, ETC ON KEYCHAIN). WHAT WAS LEFT WAS A SMALL PORTION OF THE KEY LEFT STUCK INSIDE THE IGNITION. I WAS UNABLE TO TURN THE VEHICLE OFF. IT WAS THEN TOWED TO THE DEALERSHIP (CAR RUNNING) AND I WAS TOLD THAT A SET OF PLYERS HAD TO BE USED TO REMOVE THE KEY FROM THE IGNITION.
Additional Notes:
WHILE DRIVING THROUGH A RESIDENTIAL AREA AND MAKING A RIGHT HAND TURN, THE STEERING WHEEL LOCKED IN THE RIGHT HAND POSITION. TO AVOID A CRASH, I QUICKLY TURNED THE WHEEL TO THE LEFT. THIS OCCURRED TWO TIMES PRIOR , DURING THE COURSE OF A YEAR OF OWNING THE CAR. WHEN IT OCCURRED THE FIRST TIME, I JUST ASSUMED I SLIPPED ON A PIECE OF ICE THAT WAS LEFT OVER FROM A STORM. HOWEVER, ON THE THIRD TIME, AS I TURNED THE WHEEL TO THE OPPOSITE DIRECTION, MY KEY CHAIN BROKE OFF FROM THE KEY FOB AND THE REMAINDER OF KEYS ON THE KEY CHAIN. (I HAD MULTIPLE KEY RINGS, SHOPPING REWARD FOBS, ETC ON KEYCHAIN). WHAT WAS LEFT WAS A SMALL PORTION OF THE KEY LEFT STUCK INSIDE THE IGNITION. I WAS UNABLE TO TURN THE VEHICLE OFF. IT WAS THEN TOWED TO THE DEALERSHIP (CAR RUNNING) AND I WAS TOLD THAT A SET OF PLYERS HAD TO BE USED TO REMOVE THE KEY FROM THE IGNITION.
Mfg Campaign: 10969419
Recall Date: Mar 29, 2017
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY BACK WINDOW SHATTERED THIS MORNING, AFTER STARTING CAR. CAR WAS SITTING IN GARAGE.
Corrective Action:
MY BACK WINDOW SHATTERED THIS MORNING, AFTER STARTING CAR. CAR WAS SITTING IN GARAGE.
Additional Notes:
MY BACK WINDOW SHATTERED THIS MORNING, AFTER STARTING CAR. CAR WAS SITTING IN GARAGE.
Mfg Campaign: 10958887
Recall Date: Mar 6, 2017
General Motors, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
TL* THE CONTACT OWNS A 2016 CHEVROLET EQUINOX. WHILE DRIVING BETWEEN DUSK OR DAWN, THE HEADLAMP BEAMS WERE TOO DIM TO PROJECT A VISIBLE LIGHT TO SAFELY OPERATE THE VEHICLE. THE DEALER DIAGNOSED THAT THE HEADLAMPS OPERATED AS INTENDED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 6,000. UPDATED 03/29/17LJ *CN
Corrective Action:
TL* THE CONTACT OWNS A 2016 CHEVROLET EQUINOX. WHILE DRIVING BETWEEN DUSK OR DAWN, THE HEADLAMP BEAMS WERE TOO DIM TO PROJECT A VISIBLE LIGHT TO SAFELY OPERATE THE VEHICLE. THE DEALER DIAGNOSED THAT THE HEADLAMPS OPERATED AS INTENDED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 6,000. UPDATED 03/29/17LJ *CN
Additional Notes:
TL* THE CONTACT OWNS A 2016 CHEVROLET EQUINOX. WHILE DRIVING BETWEEN DUSK OR DAWN, THE HEADLAMP BEAMS WERE TOO DIM TO PROJECT A VISIBLE LIGHT TO SAFELY OPERATE THE VEHICLE. THE DEALER DIAGNOSED THAT THE HEADLAMPS OPERATED AS INTENDED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 6,000. UPDATED 03/29/17LJ *CN
Mfg Campaign: 10954550
Recall Date: Feb 14, 2017
General Motors, Llc
Defect Description:
WHEELS
Potential Consequences:
I HAVE LIVED ON SHEADS MOUNTAIN RD FOR 3 YEARS NOW. IN THAT 3 YEARS WE HAVE HAD 9 FLAT TIRES AND ALL OF THEM HAVE HAD ROCKS IN THEM AND MOST OF THEM WE HAVE HAD TO GET NEW TIRES BECAUSE THIS ROAD IS SO BAD AND THEY COULD NOT PLUG OR PATCH THEM.MY HUSBAND WORKS FOR ESCAVATING COMPANY FOR 28 YEARS AND ISINCE WE HAVE LIVED HERE THEY HAVE NEVER GRADED THIS ROAD! I HAVE SENT SO MANY COMPLAINTS AND HAVE EVEN CALLED AND TALKED WITH VDOT AND HAVE NEVER GOTTEN ANYWHERE. I HAVE A BRAND NEW 2016 SUV WITH 13,000 MILES ON IT AND IN THE LAST 3 WEEKS HAVE HAD TO GET 2 BRAND NEW TIRES. I FILED WHAT I THOUGHT WAS A CLAIM ALREADY BUT IT WAS JUST A ROAD COMPLAINT AND GOT A CALL FROM MIKE BAILY AND WHEN I WENT INTO DETAIL ABOUT MY COMPLAINT AND THAT I WAS GETTING A LAWYER AND I WAS TIRED OF THESE ROAD CONDITIONS THE VERY NEXT DAY THEY CAME OUT AND ACTUALLY GRADED THE ROAD INSTEAD OF JUST THROWING STONE DOWN ON ITT LIKE THEY USUALLY DO. THE WASHBOARDS WERE SO BAD YOU LITERALLY HAD TO DRIVE 5 MPH AND STILL YOU ABOUT WENT INTO THE DITCH WHICH IS DANGEROUS IN ITSELF BECAUSE THE DITCH LINE WAS SO DEEP. I AM SUBMITTING A CLAIM FOR BOTH OF MY TIRES AND I HAVE A PICTURE OF ONE OF THEM WITH THE ROCK.
Corrective Action:
I HAVE LIVED ON SHEADS MOUNTAIN RD FOR 3 YEARS NOW. IN THAT 3 YEARS WE HAVE HAD 9 FLAT TIRES AND ALL OF THEM HAVE HAD ROCKS IN THEM AND MOST OF THEM WE HAVE HAD TO GET NEW TIRES BECAUSE THIS ROAD IS SO BAD AND THEY COULD NOT PLUG OR PATCH THEM.MY HUSBAND WORKS FOR ESCAVATING COMPANY FOR 28 YEARS AND ISINCE WE HAVE LIVED HERE THEY HAVE NEVER GRADED THIS ROAD! I HAVE SENT SO MANY COMPLAINTS AND HAVE EVEN CALLED AND TALKED WITH VDOT AND HAVE NEVER GOTTEN ANYWHERE. I HAVE A BRAND NEW 2016 SUV WITH 13,000 MILES ON IT AND IN THE LAST 3 WEEKS HAVE HAD TO GET 2 BRAND NEW TIRES. I FILED WHAT I THOUGHT WAS A CLAIM ALREADY BUT IT WAS JUST A ROAD COMPLAINT AND GOT A CALL FROM MIKE BAILY AND WHEN I WENT INTO DETAIL ABOUT MY COMPLAINT AND THAT I WAS GETTING A LAWYER AND I WAS TIRED OF THESE ROAD CONDITIONS THE VERY NEXT DAY THEY CAME OUT AND ACTUALLY GRADED THE ROAD INSTEAD OF JUST THROWING STONE DOWN ON ITT LIKE THEY USUALLY DO. THE WASHBOARDS WERE SO BAD YOU LITERALLY HAD TO DRIVE 5 MPH AND STILL YOU ABOUT WENT INTO THE DITCH WHICH IS DANGEROUS IN ITSELF BECAUSE THE DITCH LINE WAS SO DEEP. I AM SUBMITTING A CLAIM FOR BOTH OF MY TIRES AND I HAVE A PICTURE OF ONE OF THEM WITH THE ROCK.
Additional Notes:
I HAVE LIVED ON SHEADS MOUNTAIN RD FOR 3 YEARS NOW. IN THAT 3 YEARS WE HAVE HAD 9 FLAT TIRES AND ALL OF THEM HAVE HAD ROCKS IN THEM AND MOST OF THEM WE HAVE HAD TO GET NEW TIRES BECAUSE THIS ROAD IS SO BAD AND THEY COULD NOT PLUG OR PATCH THEM.MY HUSBAND WORKS FOR ESCAVATING COMPANY FOR 28 YEARS AND ISINCE WE HAVE LIVED HERE THEY HAVE NEVER GRADED THIS ROAD! I HAVE SENT SO MANY COMPLAINTS AND HAVE EVEN CALLED AND TALKED WITH VDOT AND HAVE NEVER GOTTEN ANYWHERE. I HAVE A BRAND NEW 2016 SUV WITH 13,000 MILES ON IT AND IN THE LAST 3 WEEKS HAVE HAD TO GET 2 BRAND NEW TIRES. I FILED WHAT I THOUGHT WAS A CLAIM ALREADY BUT IT WAS JUST A ROAD COMPLAINT AND GOT A CALL FROM MIKE BAILY AND WHEN I WENT INTO DETAIL ABOUT MY COMPLAINT AND THAT I WAS GETTING A LAWYER AND I WAS TIRED OF THESE ROAD CONDITIONS THE VERY NEXT DAY THEY CAME OUT AND ACTUALLY GRADED THE ROAD INSTEAD OF JUST THROWING STONE DOWN ON ITT LIKE THEY USUALLY DO. THE WASHBOARDS WERE SO BAD YOU LITERALLY HAD TO DRIVE 5 MPH AND STILL YOU ABOUT WENT INTO THE DITCH WHICH IS DANGEROUS IN ITSELF BECAUSE THE DITCH LINE WAS SO DEEP. I AM SUBMITTING A CLAIM FOR BOTH OF MY TIRES AND I HAVE A PICTURE OF ONE OF THEM WITH THE ROCK.
Mfg Campaign: 10949606
Recall Date: Feb 4, 2017
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
UNINTENDED ACCELERATION!! WHILE DRIVING ON THE FREEWAY AT 70 MPH WITHOUT THE CRUISE THE VEHICLE SUDDENLY WAS UNDER FULL ACCELERATION. MY WIFE IMMEDIATELY ASKED "WHAT IS HAPPENING". MY FIRST REACTION WAS TO APPLY THE BRAKE WHICH CAUSED THE ACCELERATION TO CEASE. I THEN CALLED ONSTAR TO REPORT THE PROBLEM AND THEY RESPONDED THAT MY TIRE PRESSURES ARE OK AND NO CODES WERE DETECTED. I TOOK IT TO THE DEALERSHIP WHERE I PURCHASED IT AND THEY CHECKED FOR CODES, DROVE IT , INSPECTED AND COULD NOT FIND A PROBLEM. I CALLED CUSTOMER SERVICE AND WAS BASICALLY TOLD THERE WAS NOTHING THEY COULD DO BECAUSE THERE WAS "NO TROUBLE FOUND". THIS CAR HAD LESS THAN 900 MILES WHEN THIS PROBLEM OCCURRED. I AM A FORMER FINAL ASSEMBLY ELECTRONICS TEST ENGINEER FOR DELPHI AND KNOW HOW SOFTWARE PROBLEMS CAN BE DIFFICULT TO DIAGNOSE. I KNOW WHAT I EXPERIENCED AND FOR GM TO IGNORE THIS SAFETY PROBLEM BECAUSE A SERVICE TECH DID NOT RECOVER A TROUBLE CODE OR BE ABLE TO REPEAT THE PROBLEM IN A 45 MILE TEST DRIVE SIMPLY INFURIATES ME. WHAT WOULD HAPPEN IF THE VEHICLE DECIDED TO ACCELERATE WHILE WAITING FOR A LIGHT TO CHANGE AT A BUSY INTERSECTION? *TR
Corrective Action:
UNINTENDED ACCELERATION!! WHILE DRIVING ON THE FREEWAY AT 70 MPH WITHOUT THE CRUISE THE VEHICLE SUDDENLY WAS UNDER FULL ACCELERATION. MY WIFE IMMEDIATELY ASKED "WHAT IS HAPPENING". MY FIRST REACTION WAS TO APPLY THE BRAKE WHICH CAUSED THE ACCELERATION TO CEASE. I THEN CALLED ONSTAR TO REPORT THE PROBLEM AND THEY RESPONDED THAT MY TIRE PRESSURES ARE OK AND NO CODES WERE DETECTED. I TOOK IT TO THE DEALERSHIP WHERE I PURCHASED IT AND THEY CHECKED FOR CODES, DROVE IT , INSPECTED AND COULD NOT FIND A PROBLEM. I CALLED CUSTOMER SERVICE AND WAS BASICALLY TOLD THERE WAS NOTHING THEY COULD DO BECAUSE THERE WAS "NO TROUBLE FOUND". THIS CAR HAD LESS THAN 900 MILES WHEN THIS PROBLEM OCCURRED. I AM A FORMER FINAL ASSEMBLY ELECTRONICS TEST ENGINEER FOR DELPHI AND KNOW HOW SOFTWARE PROBLEMS CAN BE DIFFICULT TO DIAGNOSE. I KNOW WHAT I EXPERIENCED AND FOR GM TO IGNORE THIS SAFETY PROBLEM BECAUSE A SERVICE TECH DID NOT RECOVER A TROUBLE CODE OR BE ABLE TO REPEAT THE PROBLEM IN A 45 MILE TEST DRIVE SIMPLY INFURIATES ME. WHAT WOULD HAPPEN IF THE VEHICLE DECIDED TO ACCELERATE WHILE WAITING FOR A LIGHT TO CHANGE AT A BUSY INTERSECTION? *TR
Additional Notes:
UNINTENDED ACCELERATION!! WHILE DRIVING ON THE FREEWAY AT 70 MPH WITHOUT THE CRUISE THE VEHICLE SUDDENLY WAS UNDER FULL ACCELERATION. MY WIFE IMMEDIATELY ASKED "WHAT IS HAPPENING". MY FIRST REACTION WAS TO APPLY THE BRAKE WHICH CAUSED THE ACCELERATION TO CEASE. I THEN CALLED ONSTAR TO REPORT THE PROBLEM AND THEY RESPONDED THAT MY TIRE PRESSURES ARE OK AND NO CODES WERE DETECTED. I TOOK IT TO THE DEALERSHIP WHERE I PURCHASED IT AND THEY CHECKED FOR CODES, DROVE IT , INSPECTED AND COULD NOT FIND A PROBLEM. I CALLED CUSTOMER SERVICE AND WAS BASICALLY TOLD THERE WAS NOTHING THEY COULD DO BECAUSE THERE WAS "NO TROUBLE FOUND". THIS CAR HAD LESS THAN 900 MILES WHEN THIS PROBLEM OCCURRED. I AM A FORMER FINAL ASSEMBLY ELECTRONICS TEST ENGINEER FOR DELPHI AND KNOW HOW SOFTWARE PROBLEMS CAN BE DIFFICULT TO DIAGNOSE. I KNOW WHAT I EXPERIENCED AND FOR GM TO IGNORE THIS SAFETY PROBLEM BECAUSE A SERVICE TECH DID NOT RECOVER A TROUBLE CODE OR BE ABLE TO REPEAT THE PROBLEM IN A 45 MILE TEST DRIVE SIMPLY INFURIATES ME. WHAT WOULD HAPPEN IF THE VEHICLE DECIDED TO ACCELERATE WHILE WAITING FOR A LIGHT TO CHANGE AT A BUSY INTERSECTION? *TR
Mfg Campaign: 10943817
Recall Date: Jan 9, 2017
General Motors, Llc
Defect Description:
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Potential Consequences:
TL* THE CONTACT OWNS A 2016 CHEVROLET EQUINOX. THE CONTACT STATED THAT THE SUNROOF GLASS FRACTURED WHILE THE VEHICLE WAS AT A COMPLETE STOP. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THERE WERE NO INJURIES. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 1,500.
Corrective Action:
TL* THE CONTACT OWNS A 2016 CHEVROLET EQUINOX. THE CONTACT STATED THAT THE SUNROOF GLASS FRACTURED WHILE THE VEHICLE WAS AT A COMPLETE STOP. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THERE WERE NO INJURIES. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 1,500.
Additional Notes:
TL* THE CONTACT OWNS A 2016 CHEVROLET EQUINOX. THE CONTACT STATED THAT THE SUNROOF GLASS FRACTURED WHILE THE VEHICLE WAS AT A COMPLETE STOP. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THERE WERE NO INJURIES. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 1,500.
Mfg Campaign: 10934035
Recall Date: Dec 9, 2016
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