Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain model year 2016 Chevrolet Equinox and GMC Terrain vehicles manufactured October 16, 2015. The certification labels may have incorrect tire/rim size and cold tire pressure information. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 46600
Recall Date: Jun 21, 2016
Consumer Complaints
460 ComplaintsGeneral Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Oil burns at an alarming rate, no low oil warning. Engine blew up & was rebuilt. A month after engine rebuild, vehicle started to throw the same codes that led to engine failure. I can't keep oil in my vehicle, it has stalled numerous times on busy highway & once at an intersection with my kids in the vehicle. O2 sensors keep frying, catalytic converters keep clogging. Faulty rear main seal valve. Oil is leaking into combustion chamber which has caused manifold issues, spark plugs keep frying. Engine constantly misfires. Frequent engine knocking. My vehicle also seems to have no low oil warning light either. I remember getting an oil change, roughly a month in a half later i checked it again and my dip stick was bone dry. Chevy is aware of defects, but they refuse to do anything for the thousands of customers who have complained about the same exact things I am. There are numerous lawsuits for this exact issue, unfortunately not in my state. The value of my vehicle has dropped substantially to the point I am now upside down with my loan. I've looked into trading it in and my highest offer was $1,500 because of the issues that have been reported. There are so many people dealing with this same exact problem and we are all being ignored. I can't even go trade my vehicle in for something that will actually run without me having to dump hundreds of dollars into it every few months. Not only that, but these defects are extremely dangerous! My vehicle completely shut off while i was driving roughly 60-65mph in crazy/speeding traffic in the middle of rush hour & I had my two little girls with me. When help finally arrived, it was discovered that yet again, there was no oil in my vehicle even though I added roughly 2.5 quarts within a month in a half of this incident occurring. My vehicle over heated... this is absolutely uncalled for and isnt something that happens because of owners negligence. Someone please help!!!
Corrective Action:
Oil burns at an alarming rate, no low oil warning. Engine blew up & was rebuilt. A month after engine rebuild, vehicle started to throw the same codes that led to engine failure. I can't keep oil in my vehicle, it has stalled numerous times on busy highway & once at an intersection with my kids in the vehicle. O2 sensors keep frying, catalytic converters keep clogging. Faulty rear main seal valve. Oil is leaking into combustion chamber which has caused manifold issues, spark plugs keep frying. Engine constantly misfires. Frequent engine knocking. My vehicle also seems to have no low oil warning light either. I remember getting an oil change, roughly a month in a half later i checked it again and my dip stick was bone dry. Chevy is aware of defects, but they refuse to do anything for the thousands of customers who have complained about the same exact things I am. There are numerous lawsuits for this exact issue, unfortunately not in my state. The value of my vehicle has dropped substantially to the point I am now upside down with my loan. I've looked into trading it in and my highest offer was $1,500 because of the issues that have been reported. There are so many people dealing with this same exact problem and we are all being ignored. I can't even go trade my vehicle in for something that will actually run without me having to dump hundreds of dollars into it every few months. Not only that, but these defects are extremely dangerous! My vehicle completely shut off while i was driving roughly 60-65mph in crazy/speeding traffic in the middle of rush hour & I had my two little girls with me. When help finally arrived, it was discovered that yet again, there was no oil in my vehicle even though I added roughly 2.5 quarts within a month in a half of this incident occurring. My vehicle over heated... this is absolutely uncalled for and isnt something that happens because of owners negligence. Someone please help!!!
Additional Notes:
Oil burns at an alarming rate, no low oil warning. Engine blew up & was rebuilt. A month after engine rebuild, vehicle started to throw the same codes that led to engine failure. I can't keep oil in my vehicle, it has stalled numerous times on busy highway & once at an intersection with my kids in the vehicle. O2 sensors keep frying, catalytic converters keep clogging. Faulty rear main seal valve. Oil is leaking into combustion chamber which has caused manifold issues, spark plugs keep frying. Engine constantly misfires. Frequent engine knocking. My vehicle also seems to have no low oil warning light either. I remember getting an oil change, roughly a month in a half later i checked it again and my dip stick was bone dry. Chevy is aware of defects, but they refuse to do anything for the thousands of customers who have complained about the same exact things I am. There are numerous lawsuits for this exact issue, unfortunately not in my state. The value of my vehicle has dropped substantially to the point I am now upside down with my loan. I've looked into trading it in and my highest offer was $1,500 because of the issues that have been reported. There are so many people dealing with this same exact problem and we are all being ignored. I can't even go trade my vehicle in for something that will actually run without me having to dump hundreds of dollars into it every few months. Not only that, but these defects are extremely dangerous! My vehicle completely shut off while i was driving roughly 60-65mph in crazy/speeding traffic in the middle of rush hour & I had my two little girls with me. When help finally arrived, it was discovered that yet again, there was no oil in my vehicle even though I added roughly 2.5 quarts within a month in a half of this incident occurring. My vehicle over heated... this is absolutely uncalled for and isnt something that happens because of owners negligence. Someone please help!!!
Mfg Campaign: 11574376
Recall Date: Feb 28, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Oil burns at an alarming rate, no low oil warning. Engine blew up & was rebuilt. A month after engine rebuild, vehicle started to throw the same codes that led to engine failure. I can't keep oil in my vehicle, it has stalled numerous times on busy highway & once at an intersection with my kids in the vehicle. O2 sensors keep frying, catalytic converters keep clogging. Faulty rear main seal valve. Oil is leaking into combustion chamber which has caused manifold issues, spark plugs keep frying. Engine constantly misfires. Frequent engine knocking. My vehicle also seems to have no low oil warning light either. I remember getting an oil change, roughly a month in a half later i checked it again and my dip stick was bone dry. Chevy is aware of defects, but they refuse to do anything for the thousands of customers who have complained about the same exact things I am. There are numerous lawsuits for this exact issue, unfortunately not in my state. The value of my vehicle has dropped substantially to the point I am now upside down with my loan. I've looked into trading it in and my highest offer was $1,500 because of the issues that have been reported. There are so many people dealing with this same exact problem and we are all being ignored. I can't even go trade my vehicle in for something that will actually run without me having to dump hundreds of dollars into it every few months. Not only that, but these defects are extremely dangerous! My vehicle completely shut off while i was driving roughly 60-65mph in crazy/speeding traffic in the middle of rush hour & I had my two little girls with me. When help finally arrived, it was discovered that yet again, there was no oil in my vehicle even though I added roughly 2.5 quarts within a month in a half of this incident occurring. My vehicle over heated... this is absolutely uncalled for and isnt something that happens because of owners negligence. Someone please help!!!
Corrective Action:
Oil burns at an alarming rate, no low oil warning. Engine blew up & was rebuilt. A month after engine rebuild, vehicle started to throw the same codes that led to engine failure. I can't keep oil in my vehicle, it has stalled numerous times on busy highway & once at an intersection with my kids in the vehicle. O2 sensors keep frying, catalytic converters keep clogging. Faulty rear main seal valve. Oil is leaking into combustion chamber which has caused manifold issues, spark plugs keep frying. Engine constantly misfires. Frequent engine knocking. My vehicle also seems to have no low oil warning light either. I remember getting an oil change, roughly a month in a half later i checked it again and my dip stick was bone dry. Chevy is aware of defects, but they refuse to do anything for the thousands of customers who have complained about the same exact things I am. There are numerous lawsuits for this exact issue, unfortunately not in my state. The value of my vehicle has dropped substantially to the point I am now upside down with my loan. I've looked into trading it in and my highest offer was $1,500 because of the issues that have been reported. There are so many people dealing with this same exact problem and we are all being ignored. I can't even go trade my vehicle in for something that will actually run without me having to dump hundreds of dollars into it every few months. Not only that, but these defects are extremely dangerous! My vehicle completely shut off while i was driving roughly 60-65mph in crazy/speeding traffic in the middle of rush hour & I had my two little girls with me. When help finally arrived, it was discovered that yet again, there was no oil in my vehicle even though I added roughly 2.5 quarts within a month in a half of this incident occurring. My vehicle over heated... this is absolutely uncalled for and isnt something that happens because of owners negligence. Someone please help!!!
Additional Notes:
Oil burns at an alarming rate, no low oil warning. Engine blew up & was rebuilt. A month after engine rebuild, vehicle started to throw the same codes that led to engine failure. I can't keep oil in my vehicle, it has stalled numerous times on busy highway & once at an intersection with my kids in the vehicle. O2 sensors keep frying, catalytic converters keep clogging. Faulty rear main seal valve. Oil is leaking into combustion chamber which has caused manifold issues, spark plugs keep frying. Engine constantly misfires. Frequent engine knocking. My vehicle also seems to have no low oil warning light either. I remember getting an oil change, roughly a month in a half later i checked it again and my dip stick was bone dry. Chevy is aware of defects, but they refuse to do anything for the thousands of customers who have complained about the same exact things I am. There are numerous lawsuits for this exact issue, unfortunately not in my state. The value of my vehicle has dropped substantially to the point I am now upside down with my loan. I've looked into trading it in and my highest offer was $1,500 because of the issues that have been reported. There are so many people dealing with this same exact problem and we are all being ignored. I can't even go trade my vehicle in for something that will actually run without me having to dump hundreds of dollars into it every few months. Not only that, but these defects are extremely dangerous! My vehicle completely shut off while i was driving roughly 60-65mph in crazy/speeding traffic in the middle of rush hour & I had my two little girls with me. When help finally arrived, it was discovered that yet again, there was no oil in my vehicle even though I added roughly 2.5 quarts within a month in a half of this incident occurring. My vehicle over heated... this is absolutely uncalled for and isnt something that happens because of owners negligence. Someone please help!!!
Mfg Campaign: 11574376
Recall Date: Feb 28, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
My equinox has only 70,000 miles and they found ground bearings in the transfer case and it cost me $2000 to fix they said this was an unusual repair to report it
Corrective Action:
My equinox has only 70,000 miles and they found ground bearings in the transfer case and it cost me $2000 to fix they said this was an unusual repair to report it
Additional Notes:
My equinox has only 70,000 miles and they found ground bearings in the transfer case and it cost me $2000 to fix they said this was an unusual repair to report it
Mfg Campaign: 11574090
Recall Date: Feb 26, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Chevrolet Equinox. The contact stated that while her son was driving approximately 20 MPH, the vehicle stalled. The vehicle was later towed to the local dealer who diagnosed that the engine had failed due to extremely low engine oil. The contact was informed that the engine oil was four quarts low. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact stated that the regularly scheduled oil changes were always performed on the vehicle and that the engine had experienced excessive oil consumption. The manufacturer was notified of the failure. The approximate failure mileage was 94,000. The contact stated this could have been a VERY serious problem had the engine failed while her son was on the freeway traveling 70 MPH instead of only driving 20MPH. The contact had the engine rebuilt for over $8,000 and GM offered me a "Goodwill offering" of a little over $400, but contact declined the offer.
Corrective Action:
The contact owns a 2016 Chevrolet Equinox. The contact stated that while her son was driving approximately 20 MPH, the vehicle stalled. The vehicle was later towed to the local dealer who diagnosed that the engine had failed due to extremely low engine oil. The contact was informed that the engine oil was four quarts low. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact stated that the regularly scheduled oil changes were always performed on the vehicle and that the engine had experienced excessive oil consumption. The manufacturer was notified of the failure. The approximate failure mileage was 94,000. The contact stated this could have been a VERY serious problem had the engine failed while her son was on the freeway traveling 70 MPH instead of only driving 20MPH. The contact had the engine rebuilt for over $8,000 and GM offered me a "Goodwill offering" of a little over $400, but contact declined the offer.
Additional Notes:
The contact owns a 2016 Chevrolet Equinox. The contact stated that while her son was driving approximately 20 MPH, the vehicle stalled. The vehicle was later towed to the local dealer who diagnosed that the engine had failed due to extremely low engine oil. The contact was informed that the engine oil was four quarts low. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact stated that the regularly scheduled oil changes were always performed on the vehicle and that the engine had experienced excessive oil consumption. The manufacturer was notified of the failure. The approximate failure mileage was 94,000. The contact stated this could have been a VERY serious problem had the engine failed while her son was on the freeway traveling 70 MPH instead of only driving 20MPH. The contact had the engine rebuilt for over $8,000 and GM offered me a "Goodwill offering" of a little over $400, but contact declined the offer.
Mfg Campaign: 11572887
Recall Date: Feb 20, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The vehicle stopped middle of traffic, engine light came on. Took ti mechanic states need a new engine 100,000 2016. Diagnosed no oil, engine burning oil, it stutters.
Corrective Action:
The vehicle stopped middle of traffic, engine light came on. Took ti mechanic states need a new engine 100,000 2016. Diagnosed no oil, engine burning oil, it stutters.
Additional Notes:
The vehicle stopped middle of traffic, engine light came on. Took ti mechanic states need a new engine 100,000 2016. Diagnosed no oil, engine burning oil, it stutters.
Mfg Campaign: 11573045
Recall Date: Feb 20, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Chevrolet Equinox. The contact stated that while inspecting under the hood, it was discovered that oil had leaked into the engine compartment. The contact discovered that the vehicle had experienced excessive oil consumption and extra quarts of oil were required and added to the engine every two days. The vehicle was taken to the local dealer who replaced a faulty sensor, but the failure persisted. The manufacturer was also notified of the failure, but no assistance was offered. The failure mileage was 118,000.
Corrective Action:
The contact owns a 2016 Chevrolet Equinox. The contact stated that while inspecting under the hood, it was discovered that oil had leaked into the engine compartment. The contact discovered that the vehicle had experienced excessive oil consumption and extra quarts of oil were required and added to the engine every two days. The vehicle was taken to the local dealer who replaced a faulty sensor, but the failure persisted. The manufacturer was also notified of the failure, but no assistance was offered. The failure mileage was 118,000.
Additional Notes:
The contact owns a 2016 Chevrolet Equinox. The contact stated that while inspecting under the hood, it was discovered that oil had leaked into the engine compartment. The contact discovered that the vehicle had experienced excessive oil consumption and extra quarts of oil were required and added to the engine every two days. The vehicle was taken to the local dealer who replaced a faulty sensor, but the failure persisted. The manufacturer was also notified of the failure, but no assistance was offered. The failure mileage was 118,000.
Mfg Campaign: 11572076
Recall Date: Feb 15, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Problem first appeared with the limp mode being initiated by the vehicles computer system. This occurred at 96,000 miles in July of 2021. After running numerous diagnostics with a OBD scanner, and removing VVT solenoids, came to the conclusion it was the problem. After replacing with new OEM Solenoids and restarting the computer from the battery. The problem seemed to be resolved. In March of 2021the vehicle started losing oil by the quart each week. January 2022 the computer link initiated the limp mode again at 100,000 miles. After trying to diagnose using OBD, the conclusion was not apparent. Followed up by taking the air box off and found oil in the vacuum line for the air box. Continue the investigation by removing the PCV valve and the VVT solenoids. Found large amounts of oil(more than Chevy engineers allowed). Then proceeded to reassemble and run compression tests. Found "blow by" to be so bad that the oil was blowing out of the valve cover and past the seal. Disassembled the intake manifold and found puddles of oil in the base of the intake manifold. The MAF system had large amounts of carbon build up. Cleaned intake components meticulously. Reassembled and problem went away only to reemerge with massive oil loss September of 2022. Took to the dealer and they kept vehicle an entire week to report they found no oil loss. We then decided to rebuild engine; seals, pistons, rings, bolts etc.. After removing engine (January 2023 113,000miles) completely and breaking it down to crankshaft, I came to the conclusion the Intake manifolds direct injection system has a major flaw (mainly due to a pinhole becoming clogged found in the middle of the intake valve system). Causing massive pressure issues that can lead to full engine failure. So much carbon build up on pistons with major ignition problems visible by piston damage. In February of 2024 (131,000miles). Problem has started to reoccur with much blow by continuing near valve seal. I have pics
Corrective Action:
Problem first appeared with the limp mode being initiated by the vehicles computer system. This occurred at 96,000 miles in July of 2021. After running numerous diagnostics with a OBD scanner, and removing VVT solenoids, came to the conclusion it was the problem. After replacing with new OEM Solenoids and restarting the computer from the battery. The problem seemed to be resolved. In March of 2021the vehicle started losing oil by the quart each week. January 2022 the computer link initiated the limp mode again at 100,000 miles. After trying to diagnose using OBD, the conclusion was not apparent. Followed up by taking the air box off and found oil in the vacuum line for the air box. Continue the investigation by removing the PCV valve and the VVT solenoids. Found large amounts of oil(more than Chevy engineers allowed). Then proceeded to reassemble and run compression tests. Found "blow by" to be so bad that the oil was blowing out of the valve cover and past the seal. Disassembled the intake manifold and found puddles of oil in the base of the intake manifold. The MAF system had large amounts of carbon build up. Cleaned intake components meticulously. Reassembled and problem went away only to reemerge with massive oil loss September of 2022. Took to the dealer and they kept vehicle an entire week to report they found no oil loss. We then decided to rebuild engine; seals, pistons, rings, bolts etc.. After removing engine (January 2023 113,000miles) completely and breaking it down to crankshaft, I came to the conclusion the Intake manifolds direct injection system has a major flaw (mainly due to a pinhole becoming clogged found in the middle of the intake valve system). Causing massive pressure issues that can lead to full engine failure. So much carbon build up on pistons with major ignition problems visible by piston damage. In February of 2024 (131,000miles). Problem has started to reoccur with much blow by continuing near valve seal. I have pics
Additional Notes:
Problem first appeared with the limp mode being initiated by the vehicles computer system. This occurred at 96,000 miles in July of 2021. After running numerous diagnostics with a OBD scanner, and removing VVT solenoids, came to the conclusion it was the problem. After replacing with new OEM Solenoids and restarting the computer from the battery. The problem seemed to be resolved. In March of 2021the vehicle started losing oil by the quart each week. January 2022 the computer link initiated the limp mode again at 100,000 miles. After trying to diagnose using OBD, the conclusion was not apparent. Followed up by taking the air box off and found oil in the vacuum line for the air box. Continue the investigation by removing the PCV valve and the VVT solenoids. Found large amounts of oil(more than Chevy engineers allowed). Then proceeded to reassemble and run compression tests. Found "blow by" to be so bad that the oil was blowing out of the valve cover and past the seal. Disassembled the intake manifold and found puddles of oil in the base of the intake manifold. The MAF system had large amounts of carbon build up. Cleaned intake components meticulously. Reassembled and problem went away only to reemerge with massive oil loss September of 2022. Took to the dealer and they kept vehicle an entire week to report they found no oil loss. We then decided to rebuild engine; seals, pistons, rings, bolts etc.. After removing engine (January 2023 113,000miles) completely and breaking it down to crankshaft, I came to the conclusion the Intake manifolds direct injection system has a major flaw (mainly due to a pinhole becoming clogged found in the middle of the intake valve system). Causing massive pressure issues that can lead to full engine failure. So much carbon build up on pistons with major ignition problems visible by piston damage. In February of 2024 (131,000miles). Problem has started to reoccur with much blow by continuing near valve seal. I have pics
Mfg Campaign: 11571848
Recall Date: Feb 14, 2024
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
While vehicle was in motion front wiper failed to operate while it was heavily raining. Resulting in have to pull to side of road and request a tow to a mechanics due to the dangerous hazard of no longer being able to see out of front windshield and possibly causing accidents and or fatalities. This problem was due to the Ball joint linkage system failing.
Corrective Action:
While vehicle was in motion front wiper failed to operate while it was heavily raining. Resulting in have to pull to side of road and request a tow to a mechanics due to the dangerous hazard of no longer being able to see out of front windshield and possibly causing accidents and or fatalities. This problem was due to the Ball joint linkage system failing.
Additional Notes:
While vehicle was in motion front wiper failed to operate while it was heavily raining. Resulting in have to pull to side of road and request a tow to a mechanics due to the dangerous hazard of no longer being able to see out of front windshield and possibly causing accidents and or fatalities. This problem was due to the Ball joint linkage system failing.
Mfg Campaign: 11570949
Recall Date: Feb 9, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Due to an oil consumption issue the engine failed while there was still 1000+ miles before the next oil change was due. There was no warning light indication that the vehicle needed oil. Needed to replace the entire engine. After engine was replaced we were required to monitor the oil consumption consistently. The issue continued and oil had to be monitored and changed more often than manufacturer recommendations. The vehicle was brought to an independent service center who then performed the work to replace the engine. Before the vehicle was brought to an independent service center we went directly to the Chevy Dealer that we bought the vehicle from. They wanted nothing to do with it and did not even offer to inspect the vehicle.
Corrective Action:
Due to an oil consumption issue the engine failed while there was still 1000+ miles before the next oil change was due. There was no warning light indication that the vehicle needed oil. Needed to replace the entire engine. After engine was replaced we were required to monitor the oil consumption consistently. The issue continued and oil had to be monitored and changed more often than manufacturer recommendations. The vehicle was brought to an independent service center who then performed the work to replace the engine. Before the vehicle was brought to an independent service center we went directly to the Chevy Dealer that we bought the vehicle from. They wanted nothing to do with it and did not even offer to inspect the vehicle.
Additional Notes:
Due to an oil consumption issue the engine failed while there was still 1000+ miles before the next oil change was due. There was no warning light indication that the vehicle needed oil. Needed to replace the entire engine. After engine was replaced we were required to monitor the oil consumption consistently. The issue continued and oil had to be monitored and changed more often than manufacturer recommendations. The vehicle was brought to an independent service center who then performed the work to replace the engine. Before the vehicle was brought to an independent service center we went directly to the Chevy Dealer that we bought the vehicle from. They wanted nothing to do with it and did not even offer to inspect the vehicle.
Mfg Campaign: 11570972
Recall Date: Feb 9, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Chevrolet Equinox. The contact stated while driving at an undisclosed speed at the drive-thru, the engine made a knocking sound. The vehicle then lost motive power and failed to restart. No warning light was illuminated. Additionally, after the vehicle had an oil change at the dealer, the engine started consuming an excessive amount of oil, causing frequent oil changes every 3,000 miles. The oil life monitor system displayed 60% of oil remaining; however, when the vehicle was taken to Walmart for an oil change, the contact was informed that there was no oil in the engine. The vehicle also jerked while driving. The vehicle was towed to an independent mechanic, who diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 103,000.
Corrective Action:
The contact owns a 2016 Chevrolet Equinox. The contact stated while driving at an undisclosed speed at the drive-thru, the engine made a knocking sound. The vehicle then lost motive power and failed to restart. No warning light was illuminated. Additionally, after the vehicle had an oil change at the dealer, the engine started consuming an excessive amount of oil, causing frequent oil changes every 3,000 miles. The oil life monitor system displayed 60% of oil remaining; however, when the vehicle was taken to Walmart for an oil change, the contact was informed that there was no oil in the engine. The vehicle also jerked while driving. The vehicle was towed to an independent mechanic, who diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 103,000.
Additional Notes:
The contact owns a 2016 Chevrolet Equinox. The contact stated while driving at an undisclosed speed at the drive-thru, the engine made a knocking sound. The vehicle then lost motive power and failed to restart. No warning light was illuminated. Additionally, after the vehicle had an oil change at the dealer, the engine started consuming an excessive amount of oil, causing frequent oil changes every 3,000 miles. The oil life monitor system displayed 60% of oil remaining; however, when the vehicle was taken to Walmart for an oil change, the contact was informed that there was no oil in the engine. The vehicle also jerked while driving. The vehicle was towed to an independent mechanic, who diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 103,000.
Mfg Campaign: 11570975
Recall Date: Feb 9, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
[XXX] I drove to work 9.8 miles. It was very cold that week, Zero temps. During my drive I experience intermittent power surges/loss, horrible exhaust filled the vehicle to the point I had to open windows. NO ENGINE LIGHTS ever came on. I called repair shop and scheduled to bring it in after work. They notified me that the main rear engine seal had blown and caused the oil to leak all out and ruined my engine. The cost to repair/replace engine is going to be $6k. This was a very dangerous situation. I often drive with my daughters and grandchildren in my vehicle. We could have been in a serious accident if I had lost power on the freeway. Or, could have been stranded on the side of the road in zero temps. Upon researching this issue, there is an ongoing lawsuit, , et al.,[XXX] v. General Motors LLC.Case [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
[XXX] I drove to work 9.8 miles. It was very cold that week, Zero temps. During my drive I experience intermittent power surges/loss, horrible exhaust filled the vehicle to the point I had to open windows. NO ENGINE LIGHTS ever came on. I called repair shop and scheduled to bring it in after work. They notified me that the main rear engine seal had blown and caused the oil to leak all out and ruined my engine. The cost to repair/replace engine is going to be $6k. This was a very dangerous situation. I often drive with my daughters and grandchildren in my vehicle. We could have been in a serious accident if I had lost power on the freeway. Or, could have been stranded on the side of the road in zero temps. Upon researching this issue, there is an ongoing lawsuit, , et al.,[XXX] v. General Motors LLC.Case [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
[XXX] I drove to work 9.8 miles. It was very cold that week, Zero temps. During my drive I experience intermittent power surges/loss, horrible exhaust filled the vehicle to the point I had to open windows. NO ENGINE LIGHTS ever came on. I called repair shop and scheduled to bring it in after work. They notified me that the main rear engine seal had blown and caused the oil to leak all out and ruined my engine. The cost to repair/replace engine is going to be $6k. This was a very dangerous situation. I often drive with my daughters and grandchildren in my vehicle. We could have been in a serious accident if I had lost power on the freeway. Or, could have been stranded on the side of the road in zero temps. Upon researching this issue, there is an ongoing lawsuit, , et al.,[XXX] v. General Motors LLC.Case [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11569216
Recall Date: Feb 1, 2024
General Motors, Llc
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2016 Chevrolet Equinox. The contact stated that while driving at various speeds, the vehicle stalled. Occasionally the vehicle would surge forward while stopped at a stop light. The vehicle was taken to the local service center who discovered that the engine oil was extremely low. Engine oil was added to the engine however, after retrieving the vehicle the contact discovered that engine oil had leaked from the engine. The vehicle was taken to the local dealer who diagnosed that the engine was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 50,000.
Corrective Action:
The contact owns a 2016 Chevrolet Equinox. The contact stated that while driving at various speeds, the vehicle stalled. Occasionally the vehicle would surge forward while stopped at a stop light. The vehicle was taken to the local service center who discovered that the engine oil was extremely low. Engine oil was added to the engine however, after retrieving the vehicle the contact discovered that engine oil had leaked from the engine. The vehicle was taken to the local dealer who diagnosed that the engine was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 50,000.
Additional Notes:
The contact owns a 2016 Chevrolet Equinox. The contact stated that while driving at various speeds, the vehicle stalled. Occasionally the vehicle would surge forward while stopped at a stop light. The vehicle was taken to the local service center who discovered that the engine oil was extremely low. Engine oil was added to the engine however, after retrieving the vehicle the contact discovered that engine oil had leaked from the engine. The vehicle was taken to the local dealer who diagnosed that the engine was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 50,000.
Mfg Campaign: 11569282
Recall Date: Feb 1, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Chevrolet Equinox. The contact stated that while driving approximately 35 MPH, the vehicle suddenly lost motive power and stalled. The vehicle was towed the local mechanic who diagnosed that the timing chain had failed and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure. The failure mileage was 126,000.
Corrective Action:
The contact owns a 2016 Chevrolet Equinox. The contact stated that while driving approximately 35 MPH, the vehicle suddenly lost motive power and stalled. The vehicle was towed the local mechanic who diagnosed that the timing chain had failed and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure. The failure mileage was 126,000.
Additional Notes:
The contact owns a 2016 Chevrolet Equinox. The contact stated that while driving approximately 35 MPH, the vehicle suddenly lost motive power and stalled. The vehicle was towed the local mechanic who diagnosed that the timing chain had failed and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure. The failure mileage was 126,000.
Mfg Campaign: 11568706
Recall Date: Jan 30, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
According to the GM Certified Technician our 2016 Chevy Equinox had frozen PCV valves. On the day this happened temperatures were in the single digits. This caused the rear seal to blow and drain the oil from the engine while being driven. Engine shut off completely while driving (after driving 30+ miles) on the highway. We had to have the car towed. The technician said this is a known issue with the ecotech 2.4 liter engine, “but good luck getting Chevy to do anything for you.” The engine has to be replaced at a cost of $9200. More than the blue book value, and I still owe on it.
Corrective Action:
According to the GM Certified Technician our 2016 Chevy Equinox had frozen PCV valves. On the day this happened temperatures were in the single digits. This caused the rear seal to blow and drain the oil from the engine while being driven. Engine shut off completely while driving (after driving 30+ miles) on the highway. We had to have the car towed. The technician said this is a known issue with the ecotech 2.4 liter engine, “but good luck getting Chevy to do anything for you.” The engine has to be replaced at a cost of $9200. More than the blue book value, and I still owe on it.
Additional Notes:
According to the GM Certified Technician our 2016 Chevy Equinox had frozen PCV valves. On the day this happened temperatures were in the single digits. This caused the rear seal to blow and drain the oil from the engine while being driven. Engine shut off completely while driving (after driving 30+ miles) on the highway. We had to have the car towed. The technician said this is a known issue with the ecotech 2.4 liter engine, “but good luck getting Chevy to do anything for you.” The engine has to be replaced at a cost of $9200. More than the blue book value, and I still owe on it.
Mfg Campaign: 11568372
Recall Date: Jan 28, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Chevrolet Equinox. The contact stated while driving at an undisclosed speed, the contact heard an abnormal sound. The contact drove the vehicle to the destination. The contact parked the vehicle and checked the engine oil level. The contact became aware of a pasty substance on the end of the dipstick. The contact was taken to get oil to top off the engine oil. The contact stated that while driving, the low oil pressure and stop engine warning lights illuminated. The contact parked and turned off the vehicle. The vehicle was towed to an independent mechanic where the vehicle was diagnosed with a failed PCV valve. The contact was informed that the PCV valve needed to be replaced. The vehicle was repaired. The contact stated that after the vehicle was repaired, the check engine warning light illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 133,000.
Corrective Action:
The contact owns a 2016 Chevrolet Equinox. The contact stated while driving at an undisclosed speed, the contact heard an abnormal sound. The contact drove the vehicle to the destination. The contact parked the vehicle and checked the engine oil level. The contact became aware of a pasty substance on the end of the dipstick. The contact was taken to get oil to top off the engine oil. The contact stated that while driving, the low oil pressure and stop engine warning lights illuminated. The contact parked and turned off the vehicle. The vehicle was towed to an independent mechanic where the vehicle was diagnosed with a failed PCV valve. The contact was informed that the PCV valve needed to be replaced. The vehicle was repaired. The contact stated that after the vehicle was repaired, the check engine warning light illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 133,000.
Additional Notes:
The contact owns a 2016 Chevrolet Equinox. The contact stated while driving at an undisclosed speed, the contact heard an abnormal sound. The contact drove the vehicle to the destination. The contact parked the vehicle and checked the engine oil level. The contact became aware of a pasty substance on the end of the dipstick. The contact was taken to get oil to top off the engine oil. The contact stated that while driving, the low oil pressure and stop engine warning lights illuminated. The contact parked and turned off the vehicle. The vehicle was towed to an independent mechanic where the vehicle was diagnosed with a failed PCV valve. The contact was informed that the PCV valve needed to be replaced. The vehicle was repaired. The contact stated that after the vehicle was repaired, the check engine warning light illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 133,000.
Mfg Campaign: 11568098
Recall Date: Jan 26, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
WHILE DRIVING DURING A SHORT SPELL OF TEMPERTAURES AROUND 0 DEGREES THE REAR MAIN SEAL ON THE ENGINE BLEW OUT. THIS WAS DUE TO CONDENSATION FREEZING IN PVC PORT OF ENGINE. THIS IS A COMMON PROBLEM I GUESS THAT CHEVROLET IS AWARE OF ON THE 2.4 LITER ECO TECK ENGINE. IF I HAD KNOW ABOUT THE PROBLEM, I WOULD NOT HAVE DRIVEN THE CAR IN THESE CONDITIONS. WHEN IT DUMPED THE OIL, I WAS ABLE TO GET STOPPED BEFORE MAJOR DAMAGE OCCURED. THERE WAS NEVER ANY WARNING LIGHTS BEFORE OR AFTER THE INCIDENT. WHY HAVEN'T THE OWNERS BEEN MADE AWARE IF THIS PROBLEM? WHY DOESN'T CHEVROLET COVER THE COST OF THIS DESIGN FLAW?
Corrective Action:
WHILE DRIVING DURING A SHORT SPELL OF TEMPERTAURES AROUND 0 DEGREES THE REAR MAIN SEAL ON THE ENGINE BLEW OUT. THIS WAS DUE TO CONDENSATION FREEZING IN PVC PORT OF ENGINE. THIS IS A COMMON PROBLEM I GUESS THAT CHEVROLET IS AWARE OF ON THE 2.4 LITER ECO TECK ENGINE. IF I HAD KNOW ABOUT THE PROBLEM, I WOULD NOT HAVE DRIVEN THE CAR IN THESE CONDITIONS. WHEN IT DUMPED THE OIL, I WAS ABLE TO GET STOPPED BEFORE MAJOR DAMAGE OCCURED. THERE WAS NEVER ANY WARNING LIGHTS BEFORE OR AFTER THE INCIDENT. WHY HAVEN'T THE OWNERS BEEN MADE AWARE IF THIS PROBLEM? WHY DOESN'T CHEVROLET COVER THE COST OF THIS DESIGN FLAW?
Additional Notes:
WHILE DRIVING DURING A SHORT SPELL OF TEMPERTAURES AROUND 0 DEGREES THE REAR MAIN SEAL ON THE ENGINE BLEW OUT. THIS WAS DUE TO CONDENSATION FREEZING IN PVC PORT OF ENGINE. THIS IS A COMMON PROBLEM I GUESS THAT CHEVROLET IS AWARE OF ON THE 2.4 LITER ECO TECK ENGINE. IF I HAD KNOW ABOUT THE PROBLEM, I WOULD NOT HAVE DRIVEN THE CAR IN THESE CONDITIONS. WHEN IT DUMPED THE OIL, I WAS ABLE TO GET STOPPED BEFORE MAJOR DAMAGE OCCURED. THERE WAS NEVER ANY WARNING LIGHTS BEFORE OR AFTER THE INCIDENT. WHY HAVEN'T THE OWNERS BEEN MADE AWARE IF THIS PROBLEM? WHY DOESN'T CHEVROLET COVER THE COST OF THIS DESIGN FLAW?
Mfg Campaign: 11567446
Recall Date: Jan 24, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
My car blew out the rear main oil seal due to a faulty pcv valve that froze over in zero degree weather. The car lost all of its engine oil. There were no engine warning lights on before or after this happened. It has been diagnosed at the used dealer ship I got the vehicle from. It's currently at the shop but can be inspected if need be. My personal safety was at risk because it happened on the way to work and could have left me stranded. I also have had to rent a car for the last few weeks due to this issue. The car showed no warning signs of having prior issues of any sort before this happened.
Corrective Action:
My car blew out the rear main oil seal due to a faulty pcv valve that froze over in zero degree weather. The car lost all of its engine oil. There were no engine warning lights on before or after this happened. It has been diagnosed at the used dealer ship I got the vehicle from. It's currently at the shop but can be inspected if need be. My personal safety was at risk because it happened on the way to work and could have left me stranded. I also have had to rent a car for the last few weeks due to this issue. The car showed no warning signs of having prior issues of any sort before this happened.
Additional Notes:
My car blew out the rear main oil seal due to a faulty pcv valve that froze over in zero degree weather. The car lost all of its engine oil. There were no engine warning lights on before or after this happened. It has been diagnosed at the used dealer ship I got the vehicle from. It's currently at the shop but can be inspected if need be. My personal safety was at risk because it happened on the way to work and could have left me stranded. I also have had to rent a car for the last few weeks due to this issue. The car showed no warning signs of having prior issues of any sort before this happened.
Mfg Campaign: 11567456
Recall Date: Jan 24, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
My car blew out the rear main oil seal due to a faulty pcv valve that froze over in zero degree weather. The car lost all of its engine oil. There were no engine warning lights on before or after this happened. It has been diagnosed at the used dealer ship I got the vehicle from. It's currently at the shop but can be inspected if need be. My personal safety was at risk because it happened on the way to work and could have left me stranded. I also have had to rent a car for the last few weeks due to this issue. The car showed no warning signs of having prior issues of any sort before this happened.
Corrective Action:
My car blew out the rear main oil seal due to a faulty pcv valve that froze over in zero degree weather. The car lost all of its engine oil. There were no engine warning lights on before or after this happened. It has been diagnosed at the used dealer ship I got the vehicle from. It's currently at the shop but can be inspected if need be. My personal safety was at risk because it happened on the way to work and could have left me stranded. I also have had to rent a car for the last few weeks due to this issue. The car showed no warning signs of having prior issues of any sort before this happened.
Additional Notes:
My car blew out the rear main oil seal due to a faulty pcv valve that froze over in zero degree weather. The car lost all of its engine oil. There were no engine warning lights on before or after this happened. It has been diagnosed at the used dealer ship I got the vehicle from. It's currently at the shop but can be inspected if need be. My personal safety was at risk because it happened on the way to work and could have left me stranded. I also have had to rent a car for the last few weeks due to this issue. The car showed no warning signs of having prior issues of any sort before this happened.
Mfg Campaign: 11567456
Recall Date: Jan 24, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Motor is sucking oil, no leak, to the point where check engine light comes on and oil is empty within weeks of an oil change. Must drive with extra oil in car because it is constantly low. When this occurs, car tries to stall out when stopped and in Drive.
Corrective Action:
Motor is sucking oil, no leak, to the point where check engine light comes on and oil is empty within weeks of an oil change. Must drive with extra oil in car because it is constantly low. When this occurs, car tries to stall out when stopped and in Drive.
Additional Notes:
Motor is sucking oil, no leak, to the point where check engine light comes on and oil is empty within weeks of an oil change. Must drive with extra oil in car because it is constantly low. When this occurs, car tries to stall out when stopped and in Drive.
Mfg Campaign: 11567196
Recall Date: Jan 23, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Was driving home and without prior warning received a message on the dash to pull over low oil pressure. Vehicle was towed to the dealership and I am being told I that GM has a known issue of freezing PCV in cold temperatures which causes the rear main seal to blow and other internal issues. I know am told this will be a $5600 repair and no coverage. GM has lawsuits and other numerous complaints about this issue.
Corrective Action:
Was driving home and without prior warning received a message on the dash to pull over low oil pressure. Vehicle was towed to the dealership and I am being told I that GM has a known issue of freezing PCV in cold temperatures which causes the rear main seal to blow and other internal issues. I know am told this will be a $5600 repair and no coverage. GM has lawsuits and other numerous complaints about this issue.
Additional Notes:
Was driving home and without prior warning received a message on the dash to pull over low oil pressure. Vehicle was towed to the dealership and I am being told I that GM has a known issue of freezing PCV in cold temperatures which causes the rear main seal to blow and other internal issues. I know am told this will be a $5600 repair and no coverage. GM has lawsuits and other numerous complaints about this issue.
Mfg Campaign: 11567003
Recall Date: Jan 22, 2024
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