Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Cruze and Buick LaCrosse, 2018-2020 Chevrolet Equinox, Chevrolet Traverse and GMC Terrain, 2018 Chevrolet Malibu, 2019-2020 Buick Encore, Buick Enclave, Cadillac XT4, Chevrolet Blazer and GMC Acadia, and 2020 Cadillac XT6 vehicles. The start/stop accumulator endcap may have missing bolts.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202313440
Recall Date: Oct 29, 2020
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Equinox, Impala, Cruze, Volt and Bolt EV vehicles, GMC Terrain vehicles, Buick Lacrosse and Regal vehicles, Cadillac XTS and XTS Professional vehicles and 2018 Chevrolet Malibu vehicles. The rear brake caliper pistons may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18279
Recall Date: Aug 30, 2018
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2015-2018 GMC Canyon, 2016-2017 Buick Envision, 2016-2018 Chevrolet Colorado and Malibu, 2017-2018 GMC Acadia, 2018 Buick LaCrosse, Cadillac ATS, Chevrolet Equinox, and GMC Terrain vehicles. The high pressure fuel pump may detach from its mounting flange, possibly resulting in the pump damaging the high pressure fuel line.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18188 18268
Recall Date: May 31, 2018
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018 Chevrolet Equinox vehicles. The driver and front passenger door window glass may not be properly tempered. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 205, "Glazing Materials."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18136
Recall Date: Apr 19, 2018
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018 Chevrolet Equinox and GMC Terrain vehicles and 2017-2018 GMC Acadia vehicles. The right front intermediate driveshaft may fracture and separate while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17329
Recall Date: Aug 22, 2017
Consumer Complaints
487 ComplaintsGeneral Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
MY WIFE AND I NOTICED THIS PAST WEEK THAT OUR 2018 CHEVY EQUINOX WILL ACCELERATE ALL ON ITS OWN WITHOUT DRIVER INPUT. WE FEEL THIS INCREASE IN SPEED WITHOUT INPUT IS DANGEROUS. WE HAVE AN APPOINTMENT AT THE DEALER IN ANCHORAGE, ALASKA THAT SOLD US THE VEHICLE.
Corrective Action:
MY WIFE AND I NOTICED THIS PAST WEEK THAT OUR 2018 CHEVY EQUINOX WILL ACCELERATE ALL ON ITS OWN WITHOUT DRIVER INPUT. WE FEEL THIS INCREASE IN SPEED WITHOUT INPUT IS DANGEROUS. WE HAVE AN APPOINTMENT AT THE DEALER IN ANCHORAGE, ALASKA THAT SOLD US THE VEHICLE.
Additional Notes:
MY WIFE AND I NOTICED THIS PAST WEEK THAT OUR 2018 CHEVY EQUINOX WILL ACCELERATE ALL ON ITS OWN WITHOUT DRIVER INPUT. WE FEEL THIS INCREASE IN SPEED WITHOUT INPUT IS DANGEROUS. WE HAVE AN APPOINTMENT AT THE DEALER IN ANCHORAGE, ALASKA THAT SOLD US THE VEHICLE.
Mfg Campaign: 11383853
Recall Date: Dec 16, 2020
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
SAT 12/05/2020, 0745 HRS. WEATHER: SNOW/SLUSH LOCATION ROUTE1 S/B NORTH ATTLEBORO, MA PROBLEM: WIPERS STOPPED WORKING WHILE DRIVING : WHILE DRIVING TO MERGE ONTO I-295 S, WIPER STOPPED WORKING FOR NO APPARENT REASON, I QUICKLY MADE EMERGENCY STOP RESULTED IN FRONT PASSENGER TIRE GOT BLOWN DUE TO HITTING THE CURB SIDEWAY, THANK GOD I WAS GOING BELOW SPEED LIMIT OR OTHERWISE. I WAS LEFT STRANDED TILL EMERGENCY RESPONDERS GOT THERE AND TOWED MY VEHICLE, I CONSIDER THAT SAFETY ISSUE AND I THANK GOD AND RESPONDERS FOR THEIR HELP I RESEARCHED THE PROBLEM AND I FOUND RECALL FOR OLDER MODELS BUT NOT FOR THIS YEAR OR VIN!
Corrective Action:
SAT 12/05/2020, 0745 HRS. WEATHER: SNOW/SLUSH LOCATION ROUTE1 S/B NORTH ATTLEBORO, MA PROBLEM: WIPERS STOPPED WORKING WHILE DRIVING : WHILE DRIVING TO MERGE ONTO I-295 S, WIPER STOPPED WORKING FOR NO APPARENT REASON, I QUICKLY MADE EMERGENCY STOP RESULTED IN FRONT PASSENGER TIRE GOT BLOWN DUE TO HITTING THE CURB SIDEWAY, THANK GOD I WAS GOING BELOW SPEED LIMIT OR OTHERWISE. I WAS LEFT STRANDED TILL EMERGENCY RESPONDERS GOT THERE AND TOWED MY VEHICLE, I CONSIDER THAT SAFETY ISSUE AND I THANK GOD AND RESPONDERS FOR THEIR HELP I RESEARCHED THE PROBLEM AND I FOUND RECALL FOR OLDER MODELS BUT NOT FOR THIS YEAR OR VIN!
Additional Notes:
SAT 12/05/2020, 0745 HRS. WEATHER: SNOW/SLUSH LOCATION ROUTE1 S/B NORTH ATTLEBORO, MA PROBLEM: WIPERS STOPPED WORKING WHILE DRIVING : WHILE DRIVING TO MERGE ONTO I-295 S, WIPER STOPPED WORKING FOR NO APPARENT REASON, I QUICKLY MADE EMERGENCY STOP RESULTED IN FRONT PASSENGER TIRE GOT BLOWN DUE TO HITTING THE CURB SIDEWAY, THANK GOD I WAS GOING BELOW SPEED LIMIT OR OTHERWISE. I WAS LEFT STRANDED TILL EMERGENCY RESPONDERS GOT THERE AND TOWED MY VEHICLE, I CONSIDER THAT SAFETY ISSUE AND I THANK GOD AND RESPONDERS FOR THEIR HELP I RESEARCHED THE PROBLEM AND I FOUND RECALL FOR OLDER MODELS BUT NOT FOR THIS YEAR OR VIN!
Mfg Campaign: 11378038
Recall Date: Dec 5, 2020
General Motors, Llc
Defect Description:
PARKING BRAKE
Potential Consequences:
TL* THE CONTACT OWNS A 2018 CHEVROLET EQUINOX. THE CONTACT STATED WHILE STARTING THE VEHICLE, THE PARKING BRAKE SEIZED IN THE ACTIVATED POSITION. THE CONTACT STATED THAT THE PARKING BRAKE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO BERGER CHEVROLET (2525 28TH ST SE, GRAND RAPIDS, MI 49512; (616) 949-5200), WHERE THE VEHICLE WAS DIAGNOSED AND THE CONTACT WAS INFORMED THAT THE PARKING BRAKE CABLE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO JOE HOLLAND CHEVROLET (210 MACCORKLE AVE SW, SOUTH CHARLESTON, WV 25303; (304) 744-1561) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE REAR BRAKE ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 28,000.
Corrective Action:
TL* THE CONTACT OWNS A 2018 CHEVROLET EQUINOX. THE CONTACT STATED WHILE STARTING THE VEHICLE, THE PARKING BRAKE SEIZED IN THE ACTIVATED POSITION. THE CONTACT STATED THAT THE PARKING BRAKE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO BERGER CHEVROLET (2525 28TH ST SE, GRAND RAPIDS, MI 49512; (616) 949-5200), WHERE THE VEHICLE WAS DIAGNOSED AND THE CONTACT WAS INFORMED THAT THE PARKING BRAKE CABLE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO JOE HOLLAND CHEVROLET (210 MACCORKLE AVE SW, SOUTH CHARLESTON, WV 25303; (304) 744-1561) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE REAR BRAKE ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 28,000.
Additional Notes:
TL* THE CONTACT OWNS A 2018 CHEVROLET EQUINOX. THE CONTACT STATED WHILE STARTING THE VEHICLE, THE PARKING BRAKE SEIZED IN THE ACTIVATED POSITION. THE CONTACT STATED THAT THE PARKING BRAKE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO BERGER CHEVROLET (2525 28TH ST SE, GRAND RAPIDS, MI 49512; (616) 949-5200), WHERE THE VEHICLE WAS DIAGNOSED AND THE CONTACT WAS INFORMED THAT THE PARKING BRAKE CABLE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO JOE HOLLAND CHEVROLET (210 MACCORKLE AVE SW, SOUTH CHARLESTON, WV 25303; (304) 744-1561) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE REAR BRAKE ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 28,000.
Mfg Campaign: 11377191
Recall Date: Nov 30, 2020
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE VEHICLES ELECTRONIC STABILITY CONTROL AND ANTILOCK BRAKE SYSTEMS RANDOMLY GIVE OFF SERVICE SIGNAL FOR THE STABILITRAK, HILL START ASSIST, AND BRAKE ASSIST. THIS CAUSES MY DOORS TO UNLOCK AND LOCK WHILE HE CAR IS IN MOTION AND GIVES SERVICE ENGINE LIGHTS. THIS MOSTLY HAPPENS WHEN THE VEHICLE HAS BEEN STARTED VIA REMOTE OR CHEVROLET APP BUT RECENTLY, IT IS HAPPENING DAILY WHEN THE VEHICLE GOES TO AUTO STOP AND CONTINUES AS THE VEHICLE RESTARTS FOR DRIVING ON CITY STREETS.
Corrective Action:
THE VEHICLES ELECTRONIC STABILITY CONTROL AND ANTILOCK BRAKE SYSTEMS RANDOMLY GIVE OFF SERVICE SIGNAL FOR THE STABILITRAK, HILL START ASSIST, AND BRAKE ASSIST. THIS CAUSES MY DOORS TO UNLOCK AND LOCK WHILE HE CAR IS IN MOTION AND GIVES SERVICE ENGINE LIGHTS. THIS MOSTLY HAPPENS WHEN THE VEHICLE HAS BEEN STARTED VIA REMOTE OR CHEVROLET APP BUT RECENTLY, IT IS HAPPENING DAILY WHEN THE VEHICLE GOES TO AUTO STOP AND CONTINUES AS THE VEHICLE RESTARTS FOR DRIVING ON CITY STREETS.
Additional Notes:
THE VEHICLES ELECTRONIC STABILITY CONTROL AND ANTILOCK BRAKE SYSTEMS RANDOMLY GIVE OFF SERVICE SIGNAL FOR THE STABILITRAK, HILL START ASSIST, AND BRAKE ASSIST. THIS CAUSES MY DOORS TO UNLOCK AND LOCK WHILE HE CAR IS IN MOTION AND GIVES SERVICE ENGINE LIGHTS. THIS MOSTLY HAPPENS WHEN THE VEHICLE HAS BEEN STARTED VIA REMOTE OR CHEVROLET APP BUT RECENTLY, IT IS HAPPENING DAILY WHEN THE VEHICLE GOES TO AUTO STOP AND CONTINUES AS THE VEHICLE RESTARTS FOR DRIVING ON CITY STREETS.
Mfg Campaign: 11372960
Recall Date: Nov 4, 2020
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
DATE OF INCIDENT: 10/17/2020. CHECK BATTERY LIGHT CAME ON AND THE VEHICLE'S ALERT MESSAGE INDICATED THE CAR WAS IN 'BATTERY SAVING MODE'. NO PREVIOUS INDICATORS HAD APPEARED TO INFORM THAT THERE WAS A BATTERY ISSUE. A SHORT WHILE LATER, ALL POWER TO THE VEHICLE STOPPED WHILE DRIVER WAS ON A HIGHWAY. THE ALTERNATOR IN THE VEHICLE WENT OUT. THIS HAS HAPPENED TO ENOUGH VEHICLES WITH THIS ALTERNATOR MODEL THAT ALL PARTS STORES IN DULUTH, MN AND SUPERIOR, WI WERE OUT OF PARTS. ADDITIONALLY, THE MANUFACTURER HAS ALSO BEEN OUT OF STOCK WITH THIS ALTERNATOR, INDICATING THAT THERE IS A FLAW WITH THIS PART. WITH SUCH LITTLE (AND INACCURATE) WARNING, THIS WAS AN INCREDIBLY DANGEROUS SITUATION TO BE IN.
Corrective Action:
DATE OF INCIDENT: 10/17/2020. CHECK BATTERY LIGHT CAME ON AND THE VEHICLE'S ALERT MESSAGE INDICATED THE CAR WAS IN 'BATTERY SAVING MODE'. NO PREVIOUS INDICATORS HAD APPEARED TO INFORM THAT THERE WAS A BATTERY ISSUE. A SHORT WHILE LATER, ALL POWER TO THE VEHICLE STOPPED WHILE DRIVER WAS ON A HIGHWAY. THE ALTERNATOR IN THE VEHICLE WENT OUT. THIS HAS HAPPENED TO ENOUGH VEHICLES WITH THIS ALTERNATOR MODEL THAT ALL PARTS STORES IN DULUTH, MN AND SUPERIOR, WI WERE OUT OF PARTS. ADDITIONALLY, THE MANUFACTURER HAS ALSO BEEN OUT OF STOCK WITH THIS ALTERNATOR, INDICATING THAT THERE IS A FLAW WITH THIS PART. WITH SUCH LITTLE (AND INACCURATE) WARNING, THIS WAS AN INCREDIBLY DANGEROUS SITUATION TO BE IN.
Additional Notes:
DATE OF INCIDENT: 10/17/2020. CHECK BATTERY LIGHT CAME ON AND THE VEHICLE'S ALERT MESSAGE INDICATED THE CAR WAS IN 'BATTERY SAVING MODE'. NO PREVIOUS INDICATORS HAD APPEARED TO INFORM THAT THERE WAS A BATTERY ISSUE. A SHORT WHILE LATER, ALL POWER TO THE VEHICLE STOPPED WHILE DRIVER WAS ON A HIGHWAY. THE ALTERNATOR IN THE VEHICLE WENT OUT. THIS HAS HAPPENED TO ENOUGH VEHICLES WITH THIS ALTERNATOR MODEL THAT ALL PARTS STORES IN DULUTH, MN AND SUPERIOR, WI WERE OUT OF PARTS. ADDITIONALLY, THE MANUFACTURER HAS ALSO BEEN OUT OF STOCK WITH THIS ALTERNATOR, INDICATING THAT THERE IS A FLAW WITH THIS PART. WITH SUCH LITTLE (AND INACCURATE) WARNING, THIS WAS AN INCREDIBLY DANGEROUS SITUATION TO BE IN.
Mfg Campaign: 11365854
Recall Date: Oct 22, 2020
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
BACKUP CAMERA FREEZES INTERMITTENTLY ON START UP
Corrective Action:
BACKUP CAMERA FREEZES INTERMITTENTLY ON START UP
Additional Notes:
BACKUP CAMERA FREEZES INTERMITTENTLY ON START UP
Mfg Campaign: 11363326
Recall Date: Oct 8, 2020
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
VEHICLE WAS INVOLVED IN A FRONT END COLLISION. NO OTHER PASSENGERS BESIDES DRIVER OF VEHICLE WAS IN CAR. THE DRIVERS AIRBAG DEPLOYED, BUT UPON EXITING THE VEHICLE THE PASSENGER SEAT HAD CAUGHT FIRE DUE TO A MALFUNCTIONING AIRBAG.
Corrective Action:
VEHICLE WAS INVOLVED IN A FRONT END COLLISION. NO OTHER PASSENGERS BESIDES DRIVER OF VEHICLE WAS IN CAR. THE DRIVERS AIRBAG DEPLOYED, BUT UPON EXITING THE VEHICLE THE PASSENGER SEAT HAD CAUGHT FIRE DUE TO A MALFUNCTIONING AIRBAG.
Additional Notes:
VEHICLE WAS INVOLVED IN A FRONT END COLLISION. NO OTHER PASSENGERS BESIDES DRIVER OF VEHICLE WAS IN CAR. THE DRIVERS AIRBAG DEPLOYED, BUT UPON EXITING THE VEHICLE THE PASSENGER SEAT HAD CAUGHT FIRE DUE TO A MALFUNCTIONING AIRBAG.
Mfg Campaign: 11363156
Recall Date: Oct 7, 2020
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
WHILE DRIVING ON THE INTERSTATE AT THE 70 MPH SPEED LIMIT, I ATTEMPT TO SLOW DOWN AND COULD NOT WITHOUT UTILIZING MY EMERGENCY BRAKE. I ENDED UP TAKING MY CAR TO THE NEAREST DEALERSHIP AND HAD TO GET A NEW VACUUM PUMP AND PRESSURE SENSOR. I IMMEDIATELY LOOKED UP THE ISSUE AND SAW THAT THERE HAD BEEN MULTIPLE COMPLAINTS OF THIS ISSUE. I HAD TO PAY IN ORDER TO RECEIVE MY VEHICLE BACK, BUT THIS TYPE OF ISSUE SHOULD NOT RELY ON A CONSUMER. MY VEHICLE IS ONLY 2 YEARS OLD AND I'VE BEEN THE ONLY OWNER. THIS WAS A VERY DANGEROUS INCIDENT, AS I ALSO HAD MY WIFE AND 2 YOUNG CHILDREN IN THE VEHICLE.
Corrective Action:
WHILE DRIVING ON THE INTERSTATE AT THE 70 MPH SPEED LIMIT, I ATTEMPT TO SLOW DOWN AND COULD NOT WITHOUT UTILIZING MY EMERGENCY BRAKE. I ENDED UP TAKING MY CAR TO THE NEAREST DEALERSHIP AND HAD TO GET A NEW VACUUM PUMP AND PRESSURE SENSOR. I IMMEDIATELY LOOKED UP THE ISSUE AND SAW THAT THERE HAD BEEN MULTIPLE COMPLAINTS OF THIS ISSUE. I HAD TO PAY IN ORDER TO RECEIVE MY VEHICLE BACK, BUT THIS TYPE OF ISSUE SHOULD NOT RELY ON A CONSUMER. MY VEHICLE IS ONLY 2 YEARS OLD AND I'VE BEEN THE ONLY OWNER. THIS WAS A VERY DANGEROUS INCIDENT, AS I ALSO HAD MY WIFE AND 2 YOUNG CHILDREN IN THE VEHICLE.
Additional Notes:
WHILE DRIVING ON THE INTERSTATE AT THE 70 MPH SPEED LIMIT, I ATTEMPT TO SLOW DOWN AND COULD NOT WITHOUT UTILIZING MY EMERGENCY BRAKE. I ENDED UP TAKING MY CAR TO THE NEAREST DEALERSHIP AND HAD TO GET A NEW VACUUM PUMP AND PRESSURE SENSOR. I IMMEDIATELY LOOKED UP THE ISSUE AND SAW THAT THERE HAD BEEN MULTIPLE COMPLAINTS OF THIS ISSUE. I HAD TO PAY IN ORDER TO RECEIVE MY VEHICLE BACK, BUT THIS TYPE OF ISSUE SHOULD NOT RELY ON A CONSUMER. MY VEHICLE IS ONLY 2 YEARS OLD AND I'VE BEEN THE ONLY OWNER. THIS WAS A VERY DANGEROUS INCIDENT, AS I ALSO HAD MY WIFE AND 2 YOUNG CHILDREN IN THE VEHICLE.
Mfg Campaign: 11362523
Recall Date: Oct 3, 2020
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
1. ON 31JAN2018, I PURCHASED A NEW CHEVROLET EQUINOX PREMIER FROM SCENIC CHEVROLET IN WEST UNION, SOUTH CAROLINA. 2. IN MID-FEBRUARY 2018 ON A 5-6 HOUR TRIP, TRAVELING ON INTERSTATE 95. MY WIFE AND I COULD NOT HEAR OURSELVES AND COULD NOT CONVERSE AS THE NOISE WAS OBNOXIOUSLY LOUD, A CONSTANT GROWL. WE BOTH DEVELOPED HEADACHES ABOUT 4 HOURS INTO THE TRIP. 3. THE EQUINOX WAS TAKEN TO VADEN CHEVROLET IN SAVANNAH, GA WITH THE COMPLAINT AND INFORMATION ABOVE. VADEN SERVICE PERSONNEL EXAMINED THE VEHICLE AND 'FOUND NOTHING OUT OF THE ORDINARY'. 4. IN MARCH, 2018, I OBTAINED A DECIBEL(DB) METER, FOR SOUND MEASUREMENT. WITH THIS METER, I WAS ABLE TO MEASURE SOUND EXPOSURE LEVEL(SEL) . 5. SHORTLY THEREAFTER, WHILE ON ANOTHER ROAD TRIP, AGAIN ON INTERSTATE 95, I WAS ABLE TO MEASURE THE NOISE LEVEL. IT FLUCTUATED BETWEEN 81 AND 85 DECIBELS, 'A' SCALE (DBA). NIOSH & OSHA WOULD RECOMMEND LIMITING THE 8 HOUR EXPOSURE TO LESS THAN 85 DBA. AND REQUIRE 6. WITH ANOTHER TRIP TO VADEN, THEY EXAMINED THE EQUINOX AGAIN USING A FREQUENCY METER. MY EQUINOX WAS DRIVEN IN COMPARISON TO ANOTHER ANALOGOUS EQUINOX. VADEN INFORME THEM D ME THEY BOTH SOUNDED THE SAME AND THE FREQUENCY WAS QUITE SIMILAR. I WAS UNABLE TO CONVINCE THAT FREQUENCY HAD NOTHING TO DO WITH AMPLITUDE. I WAS TOLD THAT IS THE WAY GENERAL MOTORS ENGINEERS DESIGNED THE VEHICLE. 7. LATER IN MARCH 2018, I INSULATED THE VEHICLE DOORS, FRONT AND REAR FENDERS, AND BACK HATCH WITH SOUND PROOFING MATERIAL AT MY EXPENSE. THE DECIBEL RATING DECREASED TO 78-82 DECIBELS AT 60MPH ON THE INTERSTATE 95. MY WIFE AND I HAD TO SHOUT AT EACH OTHER TO ENGAGE IN CONVERSATION. 8. FROM THE STANDPOINT OF HEARING CONVERSATION, THIS VEHICLE IS QUITE DISMAL. VADEN CHEVROLET IN CONJUNCTION WITH GMC HAS MADE NO EFFORT TO REMEDY THE SITUATION. PLEASE SEE ATTACHMENT. THANK YOU. RESPECTFULLY, W.L.BOHACH LT.COLONEL USMC(RET)
Corrective Action:
1. ON 31JAN2018, I PURCHASED A NEW CHEVROLET EQUINOX PREMIER FROM SCENIC CHEVROLET IN WEST UNION, SOUTH CAROLINA. 2. IN MID-FEBRUARY 2018 ON A 5-6 HOUR TRIP, TRAVELING ON INTERSTATE 95. MY WIFE AND I COULD NOT HEAR OURSELVES AND COULD NOT CONVERSE AS THE NOISE WAS OBNOXIOUSLY LOUD, A CONSTANT GROWL. WE BOTH DEVELOPED HEADACHES ABOUT 4 HOURS INTO THE TRIP. 3. THE EQUINOX WAS TAKEN TO VADEN CHEVROLET IN SAVANNAH, GA WITH THE COMPLAINT AND INFORMATION ABOVE. VADEN SERVICE PERSONNEL EXAMINED THE VEHICLE AND 'FOUND NOTHING OUT OF THE ORDINARY'. 4. IN MARCH, 2018, I OBTAINED A DECIBEL(DB) METER, FOR SOUND MEASUREMENT. WITH THIS METER, I WAS ABLE TO MEASURE SOUND EXPOSURE LEVEL(SEL) . 5. SHORTLY THEREAFTER, WHILE ON ANOTHER ROAD TRIP, AGAIN ON INTERSTATE 95, I WAS ABLE TO MEASURE THE NOISE LEVEL. IT FLUCTUATED BETWEEN 81 AND 85 DECIBELS, 'A' SCALE (DBA). NIOSH & OSHA WOULD RECOMMEND LIMITING THE 8 HOUR EXPOSURE TO LESS THAN 85 DBA. AND REQUIRE 6. WITH ANOTHER TRIP TO VADEN, THEY EXAMINED THE EQUINOX AGAIN USING A FREQUENCY METER. MY EQUINOX WAS DRIVEN IN COMPARISON TO ANOTHER ANALOGOUS EQUINOX. VADEN INFORME THEM D ME THEY BOTH SOUNDED THE SAME AND THE FREQUENCY WAS QUITE SIMILAR. I WAS UNABLE TO CONVINCE THAT FREQUENCY HAD NOTHING TO DO WITH AMPLITUDE. I WAS TOLD THAT IS THE WAY GENERAL MOTORS ENGINEERS DESIGNED THE VEHICLE. 7. LATER IN MARCH 2018, I INSULATED THE VEHICLE DOORS, FRONT AND REAR FENDERS, AND BACK HATCH WITH SOUND PROOFING MATERIAL AT MY EXPENSE. THE DECIBEL RATING DECREASED TO 78-82 DECIBELS AT 60MPH ON THE INTERSTATE 95. MY WIFE AND I HAD TO SHOUT AT EACH OTHER TO ENGAGE IN CONVERSATION. 8. FROM THE STANDPOINT OF HEARING CONVERSATION, THIS VEHICLE IS QUITE DISMAL. VADEN CHEVROLET IN CONJUNCTION WITH GMC HAS MADE NO EFFORT TO REMEDY THE SITUATION. PLEASE SEE ATTACHMENT. THANK YOU. RESPECTFULLY, W.L.BOHACH LT.COLONEL USMC(RET)
Additional Notes:
1. ON 31JAN2018, I PURCHASED A NEW CHEVROLET EQUINOX PREMIER FROM SCENIC CHEVROLET IN WEST UNION, SOUTH CAROLINA. 2. IN MID-FEBRUARY 2018 ON A 5-6 HOUR TRIP, TRAVELING ON INTERSTATE 95. MY WIFE AND I COULD NOT HEAR OURSELVES AND COULD NOT CONVERSE AS THE NOISE WAS OBNOXIOUSLY LOUD, A CONSTANT GROWL. WE BOTH DEVELOPED HEADACHES ABOUT 4 HOURS INTO THE TRIP. 3. THE EQUINOX WAS TAKEN TO VADEN CHEVROLET IN SAVANNAH, GA WITH THE COMPLAINT AND INFORMATION ABOVE. VADEN SERVICE PERSONNEL EXAMINED THE VEHICLE AND 'FOUND NOTHING OUT OF THE ORDINARY'. 4. IN MARCH, 2018, I OBTAINED A DECIBEL(DB) METER, FOR SOUND MEASUREMENT. WITH THIS METER, I WAS ABLE TO MEASURE SOUND EXPOSURE LEVEL(SEL) . 5. SHORTLY THEREAFTER, WHILE ON ANOTHER ROAD TRIP, AGAIN ON INTERSTATE 95, I WAS ABLE TO MEASURE THE NOISE LEVEL. IT FLUCTUATED BETWEEN 81 AND 85 DECIBELS, 'A' SCALE (DBA). NIOSH & OSHA WOULD RECOMMEND LIMITING THE 8 HOUR EXPOSURE TO LESS THAN 85 DBA. AND REQUIRE 6. WITH ANOTHER TRIP TO VADEN, THEY EXAMINED THE EQUINOX AGAIN USING A FREQUENCY METER. MY EQUINOX WAS DRIVEN IN COMPARISON TO ANOTHER ANALOGOUS EQUINOX. VADEN INFORME THEM D ME THEY BOTH SOUNDED THE SAME AND THE FREQUENCY WAS QUITE SIMILAR. I WAS UNABLE TO CONVINCE THAT FREQUENCY HAD NOTHING TO DO WITH AMPLITUDE. I WAS TOLD THAT IS THE WAY GENERAL MOTORS ENGINEERS DESIGNED THE VEHICLE. 7. LATER IN MARCH 2018, I INSULATED THE VEHICLE DOORS, FRONT AND REAR FENDERS, AND BACK HATCH WITH SOUND PROOFING MATERIAL AT MY EXPENSE. THE DECIBEL RATING DECREASED TO 78-82 DECIBELS AT 60MPH ON THE INTERSTATE 95. MY WIFE AND I HAD TO SHOUT AT EACH OTHER TO ENGAGE IN CONVERSATION. 8. FROM THE STANDPOINT OF HEARING CONVERSATION, THIS VEHICLE IS QUITE DISMAL. VADEN CHEVROLET IN CONJUNCTION WITH GMC HAS MADE NO EFFORT TO REMEDY THE SITUATION. PLEASE SEE ATTACHMENT. THANK YOU. RESPECTFULLY, W.L.BOHACH LT.COLONEL USMC(RET)
Mfg Campaign: 11360261
Recall Date: Sep 21, 2020
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
THE OIL PLUG IS WEAK AND DAMAGED
Corrective Action:
THE OIL PLUG IS WEAK AND DAMAGED
Additional Notes:
THE OIL PLUG IS WEAK AND DAMAGED
Mfg Campaign: 11355332
Recall Date: Sep 16, 2020
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHILE IN MOTION, SEAT STARTED TO MOVE BACKWARDS. SIDE MIRRORS STARTED TO MOVE AS WELL MAKING DIFFICULT TO DRIVE. I COULDN'T REACH PEDALS AT ONE POINT AND COULDN'T SEE BLIND SPOT. I HAD TO RE ARRANGE THE SEAT AND SIDE MIRROR POSITION WHILE DRIVING SINCE I WAS DRIVING IN A HIGHWAY. THE SEAT SETTINGS DOESN'T WORK AS WELL.
Corrective Action:
WHILE IN MOTION, SEAT STARTED TO MOVE BACKWARDS. SIDE MIRRORS STARTED TO MOVE AS WELL MAKING DIFFICULT TO DRIVE. I COULDN'T REACH PEDALS AT ONE POINT AND COULDN'T SEE BLIND SPOT. I HAD TO RE ARRANGE THE SEAT AND SIDE MIRROR POSITION WHILE DRIVING SINCE I WAS DRIVING IN A HIGHWAY. THE SEAT SETTINGS DOESN'T WORK AS WELL.
Additional Notes:
WHILE IN MOTION, SEAT STARTED TO MOVE BACKWARDS. SIDE MIRRORS STARTED TO MOVE AS WELL MAKING DIFFICULT TO DRIVE. I COULDN'T REACH PEDALS AT ONE POINT AND COULDN'T SEE BLIND SPOT. I HAD TO RE ARRANGE THE SEAT AND SIDE MIRROR POSITION WHILE DRIVING SINCE I WAS DRIVING IN A HIGHWAY. THE SEAT SETTINGS DOESN'T WORK AS WELL.
Mfg Campaign: 11355242
Recall Date: Sep 15, 2020
General Motors, Llc
Defect Description:
SEATS
Potential Consequences:
WHILE IN MOTION, SEAT STARTED TO MOVE BACKWARDS. SIDE MIRRORS STARTED TO MOVE AS WELL MAKING DIFFICULT TO DRIVE. I COULDN'T REACH PEDALS AT ONE POINT AND COULDN'T SEE BLIND SPOT. I HAD TO RE ARRANGE THE SEAT AND SIDE MIRROR POSITION WHILE DRIVING SINCE I WAS DRIVING IN A HIGHWAY. THE SEAT SETTINGS DOESN'T WORK AS WELL.
Corrective Action:
WHILE IN MOTION, SEAT STARTED TO MOVE BACKWARDS. SIDE MIRRORS STARTED TO MOVE AS WELL MAKING DIFFICULT TO DRIVE. I COULDN'T REACH PEDALS AT ONE POINT AND COULDN'T SEE BLIND SPOT. I HAD TO RE ARRANGE THE SEAT AND SIDE MIRROR POSITION WHILE DRIVING SINCE I WAS DRIVING IN A HIGHWAY. THE SEAT SETTINGS DOESN'T WORK AS WELL.
Additional Notes:
WHILE IN MOTION, SEAT STARTED TO MOVE BACKWARDS. SIDE MIRRORS STARTED TO MOVE AS WELL MAKING DIFFICULT TO DRIVE. I COULDN'T REACH PEDALS AT ONE POINT AND COULDN'T SEE BLIND SPOT. I HAD TO RE ARRANGE THE SEAT AND SIDE MIRROR POSITION WHILE DRIVING SINCE I WAS DRIVING IN A HIGHWAY. THE SEAT SETTINGS DOESN'T WORK AS WELL.
Mfg Campaign: 11355242
Recall Date: Sep 15, 2020
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
WHILE DRIVING ON A COUNTY HIGHWAY, THE SERVICE BRAKE ASSIST LIGHT APPEARED. UPON BRAKING, BRAKES WERE EXTREMELY HARD (LIKE PUSHING ON A BRICK) TO STOP. AFTER ATTEMPTING TO BRAKE SEVERAL TIMES AND FINALLY GETTING STOPPED, I TURNED OFF THE VEHICLE. UPON ATTEMPTING TO RESTART, CAR FAILED TO START. TOWED FROM HOLSTEIN IOWA TO MILFORD, IOWA LATE ON A FRIDAY. NEXT MORNING, DEALER IN SPIRIT LAKE IOWA WAS CONTACTED. A 2ND TOW TO THE DEALER HAPPENED ON SATURDAY. DEALER BRIEFLY LOOKED AT IT AND STATED IT WAS A CAMSHAFT ACTUATOR OR SENSOR AND THEY WOULD GET TO IT AFTER THE HOLIDAY WEEKEND. THE GAVE ME A RENTAL TO GET HOME (5 HRS SOUTH) HOWEVER, I AM STILL PAYING ON A UHAUL TRAILER RENTAL AS THE RENTAL VAN DID NOT HAVE TOWING CAPABILITIES. TOW 1 WAS $250 AND TOW 2 WAS $125. RENTAL IS $50 PER DAY. PARTS/LABOR IS EXPECTED TO BE A LITTLE OVER $2200 PLUS THE VAN RENTAL, PLUS THE UHAUL TRAILER EXTRA DAYS RENTAL, PLUS THE GAS TO GO BACK AND GET THE VEHICLE AND BRING IT HOME WITH THE UHAUL TRAILER. DEALER WAS ADVISED BY ME TO LOOK AT THE VACUUM PUMP ON TUE A.M. TUE P.M. DEALER CALLED BACK. VERIFIED VACUUM PUMP ISSUE AND STATED IT WAS DEFECTIVE AND THAT IT DISINTEGRATED. IT WAS ALSO SITTING ON THE FRONT DUAL OVERHEAD EXHAUST AND THAT WAS ATTACHED TO THE CAMSHAFT EXHAUST. BOTH OF THOSE BROKE AWAY AS WELL. NEED TO REPLACE THOSE AND THE TIMING CHAIN WITH AN OIL CHANGE TO ENSURE NO METAL REMAINS IN THE ENGINE. GM/CHEVY SHOULD BE FIXING THIS AT NO COST PLUS PAYING FOR THE TOWING CHARGES, EXTRA RENTALS, AND GAS. NOT HAVING BRAKES IS A MAJOR SAFETY ISSUE AND PUTTING MY LIFE, MY FAMILY'S LIFE AND THE LIFE OF PEOPLE ON THE ROAD AROUND US IS NOT WHAT I CONSIDER A GOOD PRODUCT. PHOTOS FROM THE DEALER WILL BE ASKED FOR, ESPECIALLY THE VACUUM PUMP. I WILL PROMPTLY FORWARD BILLS AS SOON AS THEY ARRIVE.
Corrective Action:
WHILE DRIVING ON A COUNTY HIGHWAY, THE SERVICE BRAKE ASSIST LIGHT APPEARED. UPON BRAKING, BRAKES WERE EXTREMELY HARD (LIKE PUSHING ON A BRICK) TO STOP. AFTER ATTEMPTING TO BRAKE SEVERAL TIMES AND FINALLY GETTING STOPPED, I TURNED OFF THE VEHICLE. UPON ATTEMPTING TO RESTART, CAR FAILED TO START. TOWED FROM HOLSTEIN IOWA TO MILFORD, IOWA LATE ON A FRIDAY. NEXT MORNING, DEALER IN SPIRIT LAKE IOWA WAS CONTACTED. A 2ND TOW TO THE DEALER HAPPENED ON SATURDAY. DEALER BRIEFLY LOOKED AT IT AND STATED IT WAS A CAMSHAFT ACTUATOR OR SENSOR AND THEY WOULD GET TO IT AFTER THE HOLIDAY WEEKEND. THE GAVE ME A RENTAL TO GET HOME (5 HRS SOUTH) HOWEVER, I AM STILL PAYING ON A UHAUL TRAILER RENTAL AS THE RENTAL VAN DID NOT HAVE TOWING CAPABILITIES. TOW 1 WAS $250 AND TOW 2 WAS $125. RENTAL IS $50 PER DAY. PARTS/LABOR IS EXPECTED TO BE A LITTLE OVER $2200 PLUS THE VAN RENTAL, PLUS THE UHAUL TRAILER EXTRA DAYS RENTAL, PLUS THE GAS TO GO BACK AND GET THE VEHICLE AND BRING IT HOME WITH THE UHAUL TRAILER. DEALER WAS ADVISED BY ME TO LOOK AT THE VACUUM PUMP ON TUE A.M. TUE P.M. DEALER CALLED BACK. VERIFIED VACUUM PUMP ISSUE AND STATED IT WAS DEFECTIVE AND THAT IT DISINTEGRATED. IT WAS ALSO SITTING ON THE FRONT DUAL OVERHEAD EXHAUST AND THAT WAS ATTACHED TO THE CAMSHAFT EXHAUST. BOTH OF THOSE BROKE AWAY AS WELL. NEED TO REPLACE THOSE AND THE TIMING CHAIN WITH AN OIL CHANGE TO ENSURE NO METAL REMAINS IN THE ENGINE. GM/CHEVY SHOULD BE FIXING THIS AT NO COST PLUS PAYING FOR THE TOWING CHARGES, EXTRA RENTALS, AND GAS. NOT HAVING BRAKES IS A MAJOR SAFETY ISSUE AND PUTTING MY LIFE, MY FAMILY'S LIFE AND THE LIFE OF PEOPLE ON THE ROAD AROUND US IS NOT WHAT I CONSIDER A GOOD PRODUCT. PHOTOS FROM THE DEALER WILL BE ASKED FOR, ESPECIALLY THE VACUUM PUMP. I WILL PROMPTLY FORWARD BILLS AS SOON AS THEY ARRIVE.
Additional Notes:
WHILE DRIVING ON A COUNTY HIGHWAY, THE SERVICE BRAKE ASSIST LIGHT APPEARED. UPON BRAKING, BRAKES WERE EXTREMELY HARD (LIKE PUSHING ON A BRICK) TO STOP. AFTER ATTEMPTING TO BRAKE SEVERAL TIMES AND FINALLY GETTING STOPPED, I TURNED OFF THE VEHICLE. UPON ATTEMPTING TO RESTART, CAR FAILED TO START. TOWED FROM HOLSTEIN IOWA TO MILFORD, IOWA LATE ON A FRIDAY. NEXT MORNING, DEALER IN SPIRIT LAKE IOWA WAS CONTACTED. A 2ND TOW TO THE DEALER HAPPENED ON SATURDAY. DEALER BRIEFLY LOOKED AT IT AND STATED IT WAS A CAMSHAFT ACTUATOR OR SENSOR AND THEY WOULD GET TO IT AFTER THE HOLIDAY WEEKEND. THE GAVE ME A RENTAL TO GET HOME (5 HRS SOUTH) HOWEVER, I AM STILL PAYING ON A UHAUL TRAILER RENTAL AS THE RENTAL VAN DID NOT HAVE TOWING CAPABILITIES. TOW 1 WAS $250 AND TOW 2 WAS $125. RENTAL IS $50 PER DAY. PARTS/LABOR IS EXPECTED TO BE A LITTLE OVER $2200 PLUS THE VAN RENTAL, PLUS THE UHAUL TRAILER EXTRA DAYS RENTAL, PLUS THE GAS TO GO BACK AND GET THE VEHICLE AND BRING IT HOME WITH THE UHAUL TRAILER. DEALER WAS ADVISED BY ME TO LOOK AT THE VACUUM PUMP ON TUE A.M. TUE P.M. DEALER CALLED BACK. VERIFIED VACUUM PUMP ISSUE AND STATED IT WAS DEFECTIVE AND THAT IT DISINTEGRATED. IT WAS ALSO SITTING ON THE FRONT DUAL OVERHEAD EXHAUST AND THAT WAS ATTACHED TO THE CAMSHAFT EXHAUST. BOTH OF THOSE BROKE AWAY AS WELL. NEED TO REPLACE THOSE AND THE TIMING CHAIN WITH AN OIL CHANGE TO ENSURE NO METAL REMAINS IN THE ENGINE. GM/CHEVY SHOULD BE FIXING THIS AT NO COST PLUS PAYING FOR THE TOWING CHARGES, EXTRA RENTALS, AND GAS. NOT HAVING BRAKES IS A MAJOR SAFETY ISSUE AND PUTTING MY LIFE, MY FAMILY'S LIFE AND THE LIFE OF PEOPLE ON THE ROAD AROUND US IS NOT WHAT I CONSIDER A GOOD PRODUCT. PHOTOS FROM THE DEALER WILL BE ASKED FOR, ESPECIALLY THE VACUUM PUMP. I WILL PROMPTLY FORWARD BILLS AS SOON AS THEY ARRIVE.
Mfg Campaign: 11354409
Recall Date: Sep 11, 2020
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
WHILE DRIVING ON A COUNTY HIGHWAY, THE SERVICE BRAKE ASSIST LIGHT APPEARED. UPON BRAKING, BRAKES WERE EXTREMELY HARD (LIKE PUSHING ON A BRICK) TO STOP. AFTER ATTEMPTING TO BRAKE SEVERAL TIMES AND FINALLY GETTING STOPPED, I TURNED OFF THE VEHICLE. UPON ATTEMPTING TO RESTART, CAR FAILED TO START. TOWED FROM HOLSTEIN IOWA TO MILFORD, IOWA LATE ON A FRIDAY. NEXT MORNING, DEALER IN SPIRIT LAKE IOWA WAS CONTACTED. A 2ND TOW TO THE DEALER HAPPENED ON SATURDAY. DEALER BRIEFLY LOOKED AT IT AND STATED IT WAS A CAMSHAFT ACTUATOR OR SENSOR AND THEY WOULD GET TO IT AFTER THE HOLIDAY WEEKEND. THE GAVE ME A RENTAL TO GET HOME (5 HRS SOUTH) HOWEVER, I AM STILL PAYING ON A UHAUL TRAILER RENTAL AS THE RENTAL VAN DID NOT HAVE TOWING CAPABILITIES. TOW 1 WAS $250 AND TOW 2 WAS $125. RENTAL IS $50 PER DAY. PARTS/LABOR IS EXPECTED TO BE A LITTLE OVER $2200 PLUS THE VAN RENTAL, PLUS THE UHAUL TRAILER EXTRA DAYS RENTAL, PLUS THE GAS TO GO BACK AND GET THE VEHICLE AND BRING IT HOME WITH THE UHAUL TRAILER. DEALER WAS ADVISED BY ME TO LOOK AT THE VACUUM PUMP ON TUE A.M. TUE P.M. DEALER CALLED BACK. VERIFIED VACUUM PUMP ISSUE AND STATED IT WAS DEFECTIVE AND THAT IT DISINTEGRATED. IT WAS ALSO SITTING ON THE FRONT DUAL OVERHEAD EXHAUST AND THAT WAS ATTACHED TO THE CAMSHAFT EXHAUST. BOTH OF THOSE BROKE AWAY AS WELL. NEED TO REPLACE THOSE AND THE TIMING CHAIN WITH AN OIL CHANGE TO ENSURE NO METAL REMAINS IN THE ENGINE. GM/CHEVY SHOULD BE FIXING THIS AT NO COST PLUS PAYING FOR THE TOWING CHARGES, EXTRA RENTALS, AND GAS. NOT HAVING BRAKES IS A MAJOR SAFETY ISSUE AND PUTTING MY LIFE, MY FAMILY'S LIFE AND THE LIFE OF PEOPLE ON THE ROAD AROUND US IS NOT WHAT I CONSIDER A GOOD PRODUCT. PHOTOS FROM THE DEALER WILL BE ASKED FOR, ESPECIALLY THE VACUUM PUMP. I WILL PROMPTLY FORWARD BILLS AS SOON AS THEY ARRIVE.
Corrective Action:
WHILE DRIVING ON A COUNTY HIGHWAY, THE SERVICE BRAKE ASSIST LIGHT APPEARED. UPON BRAKING, BRAKES WERE EXTREMELY HARD (LIKE PUSHING ON A BRICK) TO STOP. AFTER ATTEMPTING TO BRAKE SEVERAL TIMES AND FINALLY GETTING STOPPED, I TURNED OFF THE VEHICLE. UPON ATTEMPTING TO RESTART, CAR FAILED TO START. TOWED FROM HOLSTEIN IOWA TO MILFORD, IOWA LATE ON A FRIDAY. NEXT MORNING, DEALER IN SPIRIT LAKE IOWA WAS CONTACTED. A 2ND TOW TO THE DEALER HAPPENED ON SATURDAY. DEALER BRIEFLY LOOKED AT IT AND STATED IT WAS A CAMSHAFT ACTUATOR OR SENSOR AND THEY WOULD GET TO IT AFTER THE HOLIDAY WEEKEND. THE GAVE ME A RENTAL TO GET HOME (5 HRS SOUTH) HOWEVER, I AM STILL PAYING ON A UHAUL TRAILER RENTAL AS THE RENTAL VAN DID NOT HAVE TOWING CAPABILITIES. TOW 1 WAS $250 AND TOW 2 WAS $125. RENTAL IS $50 PER DAY. PARTS/LABOR IS EXPECTED TO BE A LITTLE OVER $2200 PLUS THE VAN RENTAL, PLUS THE UHAUL TRAILER EXTRA DAYS RENTAL, PLUS THE GAS TO GO BACK AND GET THE VEHICLE AND BRING IT HOME WITH THE UHAUL TRAILER. DEALER WAS ADVISED BY ME TO LOOK AT THE VACUUM PUMP ON TUE A.M. TUE P.M. DEALER CALLED BACK. VERIFIED VACUUM PUMP ISSUE AND STATED IT WAS DEFECTIVE AND THAT IT DISINTEGRATED. IT WAS ALSO SITTING ON THE FRONT DUAL OVERHEAD EXHAUST AND THAT WAS ATTACHED TO THE CAMSHAFT EXHAUST. BOTH OF THOSE BROKE AWAY AS WELL. NEED TO REPLACE THOSE AND THE TIMING CHAIN WITH AN OIL CHANGE TO ENSURE NO METAL REMAINS IN THE ENGINE. GM/CHEVY SHOULD BE FIXING THIS AT NO COST PLUS PAYING FOR THE TOWING CHARGES, EXTRA RENTALS, AND GAS. NOT HAVING BRAKES IS A MAJOR SAFETY ISSUE AND PUTTING MY LIFE, MY FAMILY'S LIFE AND THE LIFE OF PEOPLE ON THE ROAD AROUND US IS NOT WHAT I CONSIDER A GOOD PRODUCT. PHOTOS FROM THE DEALER WILL BE ASKED FOR, ESPECIALLY THE VACUUM PUMP. I WILL PROMPTLY FORWARD BILLS AS SOON AS THEY ARRIVE.
Additional Notes:
WHILE DRIVING ON A COUNTY HIGHWAY, THE SERVICE BRAKE ASSIST LIGHT APPEARED. UPON BRAKING, BRAKES WERE EXTREMELY HARD (LIKE PUSHING ON A BRICK) TO STOP. AFTER ATTEMPTING TO BRAKE SEVERAL TIMES AND FINALLY GETTING STOPPED, I TURNED OFF THE VEHICLE. UPON ATTEMPTING TO RESTART, CAR FAILED TO START. TOWED FROM HOLSTEIN IOWA TO MILFORD, IOWA LATE ON A FRIDAY. NEXT MORNING, DEALER IN SPIRIT LAKE IOWA WAS CONTACTED. A 2ND TOW TO THE DEALER HAPPENED ON SATURDAY. DEALER BRIEFLY LOOKED AT IT AND STATED IT WAS A CAMSHAFT ACTUATOR OR SENSOR AND THEY WOULD GET TO IT AFTER THE HOLIDAY WEEKEND. THE GAVE ME A RENTAL TO GET HOME (5 HRS SOUTH) HOWEVER, I AM STILL PAYING ON A UHAUL TRAILER RENTAL AS THE RENTAL VAN DID NOT HAVE TOWING CAPABILITIES. TOW 1 WAS $250 AND TOW 2 WAS $125. RENTAL IS $50 PER DAY. PARTS/LABOR IS EXPECTED TO BE A LITTLE OVER $2200 PLUS THE VAN RENTAL, PLUS THE UHAUL TRAILER EXTRA DAYS RENTAL, PLUS THE GAS TO GO BACK AND GET THE VEHICLE AND BRING IT HOME WITH THE UHAUL TRAILER. DEALER WAS ADVISED BY ME TO LOOK AT THE VACUUM PUMP ON TUE A.M. TUE P.M. DEALER CALLED BACK. VERIFIED VACUUM PUMP ISSUE AND STATED IT WAS DEFECTIVE AND THAT IT DISINTEGRATED. IT WAS ALSO SITTING ON THE FRONT DUAL OVERHEAD EXHAUST AND THAT WAS ATTACHED TO THE CAMSHAFT EXHAUST. BOTH OF THOSE BROKE AWAY AS WELL. NEED TO REPLACE THOSE AND THE TIMING CHAIN WITH AN OIL CHANGE TO ENSURE NO METAL REMAINS IN THE ENGINE. GM/CHEVY SHOULD BE FIXING THIS AT NO COST PLUS PAYING FOR THE TOWING CHARGES, EXTRA RENTALS, AND GAS. NOT HAVING BRAKES IS A MAJOR SAFETY ISSUE AND PUTTING MY LIFE, MY FAMILY'S LIFE AND THE LIFE OF PEOPLE ON THE ROAD AROUND US IS NOT WHAT I CONSIDER A GOOD PRODUCT. PHOTOS FROM THE DEALER WILL BE ASKED FOR, ESPECIALLY THE VACUUM PUMP. I WILL PROMPTLY FORWARD BILLS AS SOON AS THEY ARRIVE.
Mfg Campaign: 11354409
Recall Date: Sep 11, 2020
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
10/2019 - WHILE DRIVING ON HIGHWAY, COMING INTO A CONSTRUCTION ZONE, I WENT TO SLOW DOWN. WHEN I PUSHED MY BRAKES TO SLOW DOWN, THEY WERE VERY HARD AND WAS UNABLE TO PUSH THEM DOWN. ENDED UP HAVING TO DRIVE OFF THE SIDE OF THE ROAD TO AVOID COLLISION. VACCUM PUMP FAILED WHICH CAUSED A FAILURE IN MY BRAKE ASSIST SYSTEM. IT WAS FIXED UNDER WARRANTY. 9/2020 - DRIVING ON THE HIGHWAY AND WENT TO SLOW DOWN WHEN THE SAME THING HAPPENED AGAIN AND I WAS UNABLE TO SLOW DOWN. AGAIN HAD TO DRIVE OFF THE SIDE OF THE ROAD TO AVOID COLLISION. THIS TIME WHEN THE VACUUM PUMP FAILED, IT BROKE A GEAR CAUSING METAL PIECES TO BE SUCKED IN THE ENGINE AND NOW MY ENGINE IS NEEDING REPLACED. THIS IS A COMMON PROBLEM WITH THIS CAR BASED ON THE RESEARCH I HAVE DONE BUT MY VIN IS NOT INCLUDED IN RECALL. I FEEL THIS IS VERY DANGEROUS TO HAPPEN TWICE IN LESS THAN A YEAR WHILE TRAVELING HIGH SPEEDS AND BEING UNABLE TO STOP. I HAVE 2 YOUNG CHILDREN THAT I NO LONGER FEEL SAFE PUTTING IN THIS VEHICLE
Corrective Action:
10/2019 - WHILE DRIVING ON HIGHWAY, COMING INTO A CONSTRUCTION ZONE, I WENT TO SLOW DOWN. WHEN I PUSHED MY BRAKES TO SLOW DOWN, THEY WERE VERY HARD AND WAS UNABLE TO PUSH THEM DOWN. ENDED UP HAVING TO DRIVE OFF THE SIDE OF THE ROAD TO AVOID COLLISION. VACCUM PUMP FAILED WHICH CAUSED A FAILURE IN MY BRAKE ASSIST SYSTEM. IT WAS FIXED UNDER WARRANTY. 9/2020 - DRIVING ON THE HIGHWAY AND WENT TO SLOW DOWN WHEN THE SAME THING HAPPENED AGAIN AND I WAS UNABLE TO SLOW DOWN. AGAIN HAD TO DRIVE OFF THE SIDE OF THE ROAD TO AVOID COLLISION. THIS TIME WHEN THE VACUUM PUMP FAILED, IT BROKE A GEAR CAUSING METAL PIECES TO BE SUCKED IN THE ENGINE AND NOW MY ENGINE IS NEEDING REPLACED. THIS IS A COMMON PROBLEM WITH THIS CAR BASED ON THE RESEARCH I HAVE DONE BUT MY VIN IS NOT INCLUDED IN RECALL. I FEEL THIS IS VERY DANGEROUS TO HAPPEN TWICE IN LESS THAN A YEAR WHILE TRAVELING HIGH SPEEDS AND BEING UNABLE TO STOP. I HAVE 2 YOUNG CHILDREN THAT I NO LONGER FEEL SAFE PUTTING IN THIS VEHICLE
Additional Notes:
10/2019 - WHILE DRIVING ON HIGHWAY, COMING INTO A CONSTRUCTION ZONE, I WENT TO SLOW DOWN. WHEN I PUSHED MY BRAKES TO SLOW DOWN, THEY WERE VERY HARD AND WAS UNABLE TO PUSH THEM DOWN. ENDED UP HAVING TO DRIVE OFF THE SIDE OF THE ROAD TO AVOID COLLISION. VACCUM PUMP FAILED WHICH CAUSED A FAILURE IN MY BRAKE ASSIST SYSTEM. IT WAS FIXED UNDER WARRANTY. 9/2020 - DRIVING ON THE HIGHWAY AND WENT TO SLOW DOWN WHEN THE SAME THING HAPPENED AGAIN AND I WAS UNABLE TO SLOW DOWN. AGAIN HAD TO DRIVE OFF THE SIDE OF THE ROAD TO AVOID COLLISION. THIS TIME WHEN THE VACUUM PUMP FAILED, IT BROKE A GEAR CAUSING METAL PIECES TO BE SUCKED IN THE ENGINE AND NOW MY ENGINE IS NEEDING REPLACED. THIS IS A COMMON PROBLEM WITH THIS CAR BASED ON THE RESEARCH I HAVE DONE BUT MY VIN IS NOT INCLUDED IN RECALL. I FEEL THIS IS VERY DANGEROUS TO HAPPEN TWICE IN LESS THAN A YEAR WHILE TRAVELING HIGH SPEEDS AND BEING UNABLE TO STOP. I HAVE 2 YOUNG CHILDREN THAT I NO LONGER FEEL SAFE PUTTING IN THIS VEHICLE
Mfg Campaign: 11353812
Recall Date: Sep 8, 2020
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
10/2019 - WHILE DRIVING ON HIGHWAY, COMING INTO A CONSTRUCTION ZONE, I WENT TO SLOW DOWN. WHEN I PUSHED MY BRAKES TO SLOW DOWN, THEY WERE VERY HARD AND WAS UNABLE TO PUSH THEM DOWN. ENDED UP HAVING TO DRIVE OFF THE SIDE OF THE ROAD TO AVOID COLLISION. VACCUM PUMP FAILED WHICH CAUSED A FAILURE IN MY BRAKE ASSIST SYSTEM. IT WAS FIXED UNDER WARRANTY. 9/2020 - DRIVING ON THE HIGHWAY AND WENT TO SLOW DOWN WHEN THE SAME THING HAPPENED AGAIN AND I WAS UNABLE TO SLOW DOWN. AGAIN HAD TO DRIVE OFF THE SIDE OF THE ROAD TO AVOID COLLISION. THIS TIME WHEN THE VACUUM PUMP FAILED, IT BROKE A GEAR CAUSING METAL PIECES TO BE SUCKED IN THE ENGINE AND NOW MY ENGINE IS NEEDING REPLACED. THIS IS A COMMON PROBLEM WITH THIS CAR BASED ON THE RESEARCH I HAVE DONE BUT MY VIN IS NOT INCLUDED IN RECALL. I FEEL THIS IS VERY DANGEROUS TO HAPPEN TWICE IN LESS THAN A YEAR WHILE TRAVELING HIGH SPEEDS AND BEING UNABLE TO STOP. I HAVE 2 YOUNG CHILDREN THAT I NO LONGER FEEL SAFE PUTTING IN THIS VEHICLE
Corrective Action:
10/2019 - WHILE DRIVING ON HIGHWAY, COMING INTO A CONSTRUCTION ZONE, I WENT TO SLOW DOWN. WHEN I PUSHED MY BRAKES TO SLOW DOWN, THEY WERE VERY HARD AND WAS UNABLE TO PUSH THEM DOWN. ENDED UP HAVING TO DRIVE OFF THE SIDE OF THE ROAD TO AVOID COLLISION. VACCUM PUMP FAILED WHICH CAUSED A FAILURE IN MY BRAKE ASSIST SYSTEM. IT WAS FIXED UNDER WARRANTY. 9/2020 - DRIVING ON THE HIGHWAY AND WENT TO SLOW DOWN WHEN THE SAME THING HAPPENED AGAIN AND I WAS UNABLE TO SLOW DOWN. AGAIN HAD TO DRIVE OFF THE SIDE OF THE ROAD TO AVOID COLLISION. THIS TIME WHEN THE VACUUM PUMP FAILED, IT BROKE A GEAR CAUSING METAL PIECES TO BE SUCKED IN THE ENGINE AND NOW MY ENGINE IS NEEDING REPLACED. THIS IS A COMMON PROBLEM WITH THIS CAR BASED ON THE RESEARCH I HAVE DONE BUT MY VIN IS NOT INCLUDED IN RECALL. I FEEL THIS IS VERY DANGEROUS TO HAPPEN TWICE IN LESS THAN A YEAR WHILE TRAVELING HIGH SPEEDS AND BEING UNABLE TO STOP. I HAVE 2 YOUNG CHILDREN THAT I NO LONGER FEEL SAFE PUTTING IN THIS VEHICLE
Additional Notes:
10/2019 - WHILE DRIVING ON HIGHWAY, COMING INTO A CONSTRUCTION ZONE, I WENT TO SLOW DOWN. WHEN I PUSHED MY BRAKES TO SLOW DOWN, THEY WERE VERY HARD AND WAS UNABLE TO PUSH THEM DOWN. ENDED UP HAVING TO DRIVE OFF THE SIDE OF THE ROAD TO AVOID COLLISION. VACCUM PUMP FAILED WHICH CAUSED A FAILURE IN MY BRAKE ASSIST SYSTEM. IT WAS FIXED UNDER WARRANTY. 9/2020 - DRIVING ON THE HIGHWAY AND WENT TO SLOW DOWN WHEN THE SAME THING HAPPENED AGAIN AND I WAS UNABLE TO SLOW DOWN. AGAIN HAD TO DRIVE OFF THE SIDE OF THE ROAD TO AVOID COLLISION. THIS TIME WHEN THE VACUUM PUMP FAILED, IT BROKE A GEAR CAUSING METAL PIECES TO BE SUCKED IN THE ENGINE AND NOW MY ENGINE IS NEEDING REPLACED. THIS IS A COMMON PROBLEM WITH THIS CAR BASED ON THE RESEARCH I HAVE DONE BUT MY VIN IS NOT INCLUDED IN RECALL. I FEEL THIS IS VERY DANGEROUS TO HAPPEN TWICE IN LESS THAN A YEAR WHILE TRAVELING HIGH SPEEDS AND BEING UNABLE TO STOP. I HAVE 2 YOUNG CHILDREN THAT I NO LONGER FEEL SAFE PUTTING IN THIS VEHICLE
Mfg Campaign: 11353812
Recall Date: Sep 8, 2020
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
WHEN IDLING OR AT A STOPPED LIGHT MY CAR JERKS WHEN I AM SITTING AT A RED LIGHT. IT HAS DONE THIS 4 OR 5 TIMES SINCE I PURCHASED THIS CAR. NO ONE KNOWS WHAT'S WRONG. I THINK THEY ARE WAITING UNTIL MY CAR IS OUT OF WARRANTY BEFORE THEY ADDRESS IT.
Corrective Action:
WHEN IDLING OR AT A STOPPED LIGHT MY CAR JERKS WHEN I AM SITTING AT A RED LIGHT. IT HAS DONE THIS 4 OR 5 TIMES SINCE I PURCHASED THIS CAR. NO ONE KNOWS WHAT'S WRONG. I THINK THEY ARE WAITING UNTIL MY CAR IS OUT OF WARRANTY BEFORE THEY ADDRESS IT.
Additional Notes:
WHEN IDLING OR AT A STOPPED LIGHT MY CAR JERKS WHEN I AM SITTING AT A RED LIGHT. IT HAS DONE THIS 4 OR 5 TIMES SINCE I PURCHASED THIS CAR. NO ONE KNOWS WHAT'S WRONG. I THINK THEY ARE WAITING UNTIL MY CAR IS OUT OF WARRANTY BEFORE THEY ADDRESS IT.
Mfg Campaign: 11353376
Recall Date: Sep 6, 2020
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WINDSHIELD BECOMES FOGGY EASILY WHEN TEMPERATURE OUTSIDE CHANGES (TOO COLD) BECOMES DIFFICULT TO KEEP IT CLEAR
Corrective Action:
WINDSHIELD BECOMES FOGGY EASILY WHEN TEMPERATURE OUTSIDE CHANGES (TOO COLD) BECOMES DIFFICULT TO KEEP IT CLEAR
Additional Notes:
WINDSHIELD BECOMES FOGGY EASILY WHEN TEMPERATURE OUTSIDE CHANGES (TOO COLD) BECOMES DIFFICULT TO KEEP IT CLEAR
Mfg Campaign: 11351976
Recall Date: Aug 29, 2020
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
DRIVING DOWN THE ROAD THE CAR STARTED TO SMOKE UNDER THE HOOD AREA AND ALL I COULD SMELL WAS BURNED PLASTIC. PULLED OVER AND GOT OUT. NOT EVEN A MINUTE LATER THE CAR BURST INTO FLAMES.
Corrective Action:
DRIVING DOWN THE ROAD THE CAR STARTED TO SMOKE UNDER THE HOOD AREA AND ALL I COULD SMELL WAS BURNED PLASTIC. PULLED OVER AND GOT OUT. NOT EVEN A MINUTE LATER THE CAR BURST INTO FLAMES.
Additional Notes:
DRIVING DOWN THE ROAD THE CAR STARTED TO SMOKE UNDER THE HOOD AREA AND ALL I COULD SMELL WAS BURNED PLASTIC. PULLED OVER AND GOT OUT. NOT EVEN A MINUTE LATER THE CAR BURST INTO FLAMES.
Mfg Campaign: 11350086
Recall Date: Aug 18, 2020
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
DRIVING DOWN THE ROAD THE CAR STARTED TO SMOKE UNDER THE HOOD AREA AND ALL I COULD SMELL WAS BURNED PLASTIC. PULLED OVER AND GOT OUT. NOT EVEN A MINUTE LATER THE CAR BURST INTO FLAMES.
Corrective Action:
DRIVING DOWN THE ROAD THE CAR STARTED TO SMOKE UNDER THE HOOD AREA AND ALL I COULD SMELL WAS BURNED PLASTIC. PULLED OVER AND GOT OUT. NOT EVEN A MINUTE LATER THE CAR BURST INTO FLAMES.
Additional Notes:
DRIVING DOWN THE ROAD THE CAR STARTED TO SMOKE UNDER THE HOOD AREA AND ALL I COULD SMELL WAS BURNED PLASTIC. PULLED OVER AND GOT OUT. NOT EVEN A MINUTE LATER THE CAR BURST INTO FLAMES.
Mfg Campaign: 11350086
Recall Date: Aug 18, 2020
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