Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Cruze and Buick LaCrosse, 2018-2020 Chevrolet Equinox, Chevrolet Traverse and GMC Terrain, 2018 Chevrolet Malibu, 2019-2020 Buick Encore, Buick Enclave, Cadillac XT4, Chevrolet Blazer and GMC Acadia, and 2020 Cadillac XT6 vehicles. The start/stop accumulator endcap may have missing bolts.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202313440
Recall Date: Oct 29, 2020
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Equinox, Impala, Cruze, Volt and Bolt EV vehicles, GMC Terrain vehicles, Buick Lacrosse and Regal vehicles, Cadillac XTS and XTS Professional vehicles and 2018 Chevrolet Malibu vehicles. The rear brake caliper pistons may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18279
Recall Date: Aug 30, 2018
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2015-2018 GMC Canyon, 2016-2017 Buick Envision, 2016-2018 Chevrolet Colorado and Malibu, 2017-2018 GMC Acadia, 2018 Buick LaCrosse, Cadillac ATS, Chevrolet Equinox, and GMC Terrain vehicles. The high pressure fuel pump may detach from its mounting flange, possibly resulting in the pump damaging the high pressure fuel line.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18188 18268
Recall Date: May 31, 2018
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018 Chevrolet Equinox vehicles. The driver and front passenger door window glass may not be properly tempered. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 205, "Glazing Materials."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18136
Recall Date: Apr 19, 2018
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018 Chevrolet Equinox and GMC Terrain vehicles and 2017-2018 GMC Acadia vehicles. The right front intermediate driveshaft may fracture and separate while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17329
Recall Date: Aug 22, 2017
Consumer Complaints
487 ComplaintsGeneral Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Was heading to run some errands and when I parked my car I try to release my seat belt buckle and it was not releasing. So I had a knife and I tried wiggling it so the buckle would release and it did not so I was frustrated and broke the seatbelt for driver as well as my rear seat belt. My transmission has been acting weird since 2019 and it happen every morning when it starts running my car shakes for a little then it would run fine. And for brakes my brakes would hesitate and shake as is braking.
Corrective Action:
Was heading to run some errands and when I parked my car I try to release my seat belt buckle and it was not releasing. So I had a knife and I tried wiggling it so the buckle would release and it did not so I was frustrated and broke the seatbelt for driver as well as my rear seat belt. My transmission has been acting weird since 2019 and it happen every morning when it starts running my car shakes for a little then it would run fine. And for brakes my brakes would hesitate and shake as is braking.
Additional Notes:
Was heading to run some errands and when I parked my car I try to release my seat belt buckle and it was not releasing. So I had a knife and I tried wiggling it so the buckle would release and it did not so I was frustrated and broke the seatbelt for driver as well as my rear seat belt. My transmission has been acting weird since 2019 and it happen every morning when it starts running my car shakes for a little then it would run fine. And for brakes my brakes would hesitate and shake as is braking.
Mfg Campaign: 11437266
Recall Date: Oct 18, 2021
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The ac went out on the 2018 equinox and the dealership replaced and ac line citing it was the wrong line and a bolt from the fan shroud rubbed a hole in the line. I have the pictures the dealership took prior to repairs. the hose and we line it up with the bolt on the fan shroud and we do not see how the bolt would rub the hose. It has to be a factory defect.
Corrective Action:
The ac went out on the 2018 equinox and the dealership replaced and ac line citing it was the wrong line and a bolt from the fan shroud rubbed a hole in the line. I have the pictures the dealership took prior to repairs. the hose and we line it up with the bolt on the fan shroud and we do not see how the bolt would rub the hose. It has to be a factory defect.
Additional Notes:
The ac went out on the 2018 equinox and the dealership replaced and ac line citing it was the wrong line and a bolt from the fan shroud rubbed a hole in the line. I have the pictures the dealership took prior to repairs. the hose and we line it up with the bolt on the fan shroud and we do not see how the bolt would rub the hose. It has to be a factory defect.
Mfg Campaign: 11435661
Recall Date: Oct 6, 2021
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
The electronic parking brake unexpectedly and automatically engaged while I was driving. The car would jerk and instantly slow down. It didn't matter if I was on a freeway going 55 mph or on a side street going 20 mph. In the course of 24 hours, it got worse and worse. It was extremely dangerous, because I would slow and / or stop unexpectedly in front of cars behind me. I could disengage it with the button, but in just a matter of minutes it would engage again. Finally, I could not disengage it anymore, and I had to park it on the side of the road and get it towed. This was a car rented from Hertz in New Orleans, Louisiana.
Corrective Action:
The electronic parking brake unexpectedly and automatically engaged while I was driving. The car would jerk and instantly slow down. It didn't matter if I was on a freeway going 55 mph or on a side street going 20 mph. In the course of 24 hours, it got worse and worse. It was extremely dangerous, because I would slow and / or stop unexpectedly in front of cars behind me. I could disengage it with the button, but in just a matter of minutes it would engage again. Finally, I could not disengage it anymore, and I had to park it on the side of the road and get it towed. This was a car rented from Hertz in New Orleans, Louisiana.
Additional Notes:
The electronic parking brake unexpectedly and automatically engaged while I was driving. The car would jerk and instantly slow down. It didn't matter if I was on a freeway going 55 mph or on a side street going 20 mph. In the course of 24 hours, it got worse and worse. It was extremely dangerous, because I would slow and / or stop unexpectedly in front of cars behind me. I could disengage it with the button, but in just a matter of minutes it would engage again. Finally, I could not disengage it anymore, and I had to park it on the side of the road and get it towed. This was a car rented from Hertz in New Orleans, Louisiana.
Mfg Campaign: 11435241
Recall Date: Oct 2, 2021
General Motors, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
After being in a severe accident w/ another 2018 equinox I purchased a used 2018 equinox w/ 10k miles on it . saved my life 1x - i was happy with the car. In Dec 2019 my front passenger headlight went out. Still under warranty I had the dealer replace the bulb. In late December 2020 my front passenger headlight went out again. I was told it was over $400 to fix. This was "replacing the lightbulb". I decided to purchase my own lightbulb from a reputable source. The problem is not the lightbulb but instead the ballast or the wiring. I have NEVER had to replace a lightbulb in any of my cars before let alone 2 in two years. Chevy told me that I was out of luck because I was 2 weeks after the bulb under warranty was replaced... REALLY? So now I am without a front headlight and not willing to pay to have this repaired since it is obviously a manufacturers defect. Chevy has NOT been helpful and neither has my local dealership. My safety is being put at risk because I can not see 1/2 of the road with 1 headlight. Cars can only see 1/2 of my car oncoming. There have been no warning lights etc.
Corrective Action:
After being in a severe accident w/ another 2018 equinox I purchased a used 2018 equinox w/ 10k miles on it . saved my life 1x - i was happy with the car. In Dec 2019 my front passenger headlight went out. Still under warranty I had the dealer replace the bulb. In late December 2020 my front passenger headlight went out again. I was told it was over $400 to fix. This was "replacing the lightbulb". I decided to purchase my own lightbulb from a reputable source. The problem is not the lightbulb but instead the ballast or the wiring. I have NEVER had to replace a lightbulb in any of my cars before let alone 2 in two years. Chevy told me that I was out of luck because I was 2 weeks after the bulb under warranty was replaced... REALLY? So now I am without a front headlight and not willing to pay to have this repaired since it is obviously a manufacturers defect. Chevy has NOT been helpful and neither has my local dealership. My safety is being put at risk because I can not see 1/2 of the road with 1 headlight. Cars can only see 1/2 of my car oncoming. There have been no warning lights etc.
Additional Notes:
After being in a severe accident w/ another 2018 equinox I purchased a used 2018 equinox w/ 10k miles on it . saved my life 1x - i was happy with the car. In Dec 2019 my front passenger headlight went out. Still under warranty I had the dealer replace the bulb. In late December 2020 my front passenger headlight went out again. I was told it was over $400 to fix. This was "replacing the lightbulb". I decided to purchase my own lightbulb from a reputable source. The problem is not the lightbulb but instead the ballast or the wiring. I have NEVER had to replace a lightbulb in any of my cars before let alone 2 in two years. Chevy told me that I was out of luck because I was 2 weeks after the bulb under warranty was replaced... REALLY? So now I am without a front headlight and not willing to pay to have this repaired since it is obviously a manufacturers defect. Chevy has NOT been helpful and neither has my local dealership. My safety is being put at risk because I can not see 1/2 of the road with 1 headlight. Cars can only see 1/2 of my car oncoming. There have been no warning lights etc.
Mfg Campaign: 11428176
Recall Date: Aug 7, 2021
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
After being in a severe accident w/ another 2018 equinox I purchased a used 2018 equinox w/ 10k miles on it . saved my life 1x - i was happy with the car. In Dec 2019 my front passenger headlight went out. Still under warranty I had the dealer replace the bulb. In late December 2020 my front passenger headlight went out again. I was told it was over $400 to fix. This was "replacing the lightbulb". I decided to purchase my own lightbulb from a reputable source. The problem is not the lightbulb but instead the ballast or the wiring. I have NEVER had to replace a lightbulb in any of my cars before let alone 2 in two years. Chevy told me that I was out of luck because I was 2 weeks after the bulb under warranty was replaced... REALLY? So now I am without a front headlight and not willing to pay to have this repaired since it is obviously a manufacturers defect. Chevy has NOT been helpful and neither has my local dealership. My safety is being put at risk because I can not see 1/2 of the road with 1 headlight. Cars can only see 1/2 of my car oncoming. There have been no warning lights etc.
Corrective Action:
After being in a severe accident w/ another 2018 equinox I purchased a used 2018 equinox w/ 10k miles on it . saved my life 1x - i was happy with the car. In Dec 2019 my front passenger headlight went out. Still under warranty I had the dealer replace the bulb. In late December 2020 my front passenger headlight went out again. I was told it was over $400 to fix. This was "replacing the lightbulb". I decided to purchase my own lightbulb from a reputable source. The problem is not the lightbulb but instead the ballast or the wiring. I have NEVER had to replace a lightbulb in any of my cars before let alone 2 in two years. Chevy told me that I was out of luck because I was 2 weeks after the bulb under warranty was replaced... REALLY? So now I am without a front headlight and not willing to pay to have this repaired since it is obviously a manufacturers defect. Chevy has NOT been helpful and neither has my local dealership. My safety is being put at risk because I can not see 1/2 of the road with 1 headlight. Cars can only see 1/2 of my car oncoming. There have been no warning lights etc.
Additional Notes:
After being in a severe accident w/ another 2018 equinox I purchased a used 2018 equinox w/ 10k miles on it . saved my life 1x - i was happy with the car. In Dec 2019 my front passenger headlight went out. Still under warranty I had the dealer replace the bulb. In late December 2020 my front passenger headlight went out again. I was told it was over $400 to fix. This was "replacing the lightbulb". I decided to purchase my own lightbulb from a reputable source. The problem is not the lightbulb but instead the ballast or the wiring. I have NEVER had to replace a lightbulb in any of my cars before let alone 2 in two years. Chevy told me that I was out of luck because I was 2 weeks after the bulb under warranty was replaced... REALLY? So now I am without a front headlight and not willing to pay to have this repaired since it is obviously a manufacturers defect. Chevy has NOT been helpful and neither has my local dealership. My safety is being put at risk because I can not see 1/2 of the road with 1 headlight. Cars can only see 1/2 of my car oncoming. There have been no warning lights etc.
Mfg Campaign: 11428176
Recall Date: Aug 7, 2021
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I was driving 55 mph heading to a friends for the weekend with another one of my friends and my dog. It started raining and it was scaring my dog to see the rain drops on the sunroof so I closed the shade. About 15 minutes later there was a loud constant sound almost like a warning so I looked at my dash, radio ect to see what was going on and about 3-5 minutes after the loud constant whining sound started there was a loud boom!! sounded like a bomb or gunshot. I pulled over and got out to look and found a hole in my sunroof. By looking at it you can totally see that the pressure or blast was from the inside as the glass on the sunroof was pushed outward. I took this to a GM dealer and the service manager was rude and kept saying it was from something in the roadway which it was NOT!! The road was clear and it was still light out. Besides what was that sound from then??? This is unsafe and the outcome could have turned out way worse.
Corrective Action:
I was driving 55 mph heading to a friends for the weekend with another one of my friends and my dog. It started raining and it was scaring my dog to see the rain drops on the sunroof so I closed the shade. About 15 minutes later there was a loud constant sound almost like a warning so I looked at my dash, radio ect to see what was going on and about 3-5 minutes after the loud constant whining sound started there was a loud boom!! sounded like a bomb or gunshot. I pulled over and got out to look and found a hole in my sunroof. By looking at it you can totally see that the pressure or blast was from the inside as the glass on the sunroof was pushed outward. I took this to a GM dealer and the service manager was rude and kept saying it was from something in the roadway which it was NOT!! The road was clear and it was still light out. Besides what was that sound from then??? This is unsafe and the outcome could have turned out way worse.
Additional Notes:
I was driving 55 mph heading to a friends for the weekend with another one of my friends and my dog. It started raining and it was scaring my dog to see the rain drops on the sunroof so I closed the shade. About 15 minutes later there was a loud constant sound almost like a warning so I looked at my dash, radio ect to see what was going on and about 3-5 minutes after the loud constant whining sound started there was a loud boom!! sounded like a bomb or gunshot. I pulled over and got out to look and found a hole in my sunroof. By looking at it you can totally see that the pressure or blast was from the inside as the glass on the sunroof was pushed outward. I took this to a GM dealer and the service manager was rude and kept saying it was from something in the roadway which it was NOT!! The road was clear and it was still light out. Besides what was that sound from then??? This is unsafe and the outcome could have turned out way worse.
Mfg Campaign: 11427504
Recall Date: Aug 2, 2021
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
62 k Miles car completely shut down and power steering became useless making it extremely hard to even move out of traffic. There were no warning lights Car has always been fully serviced at dealership. Vac pump failed causing camshaft to break , bending pistons New engine required. Car at dealership going into 3 weeks now
Corrective Action:
62 k Miles car completely shut down and power steering became useless making it extremely hard to even move out of traffic. There were no warning lights Car has always been fully serviced at dealership. Vac pump failed causing camshaft to break , bending pistons New engine required. Car at dealership going into 3 weeks now
Additional Notes:
62 k Miles car completely shut down and power steering became useless making it extremely hard to even move out of traffic. There were no warning lights Car has always been fully serviced at dealership. Vac pump failed causing camshaft to break , bending pistons New engine required. Car at dealership going into 3 weeks now
Mfg Campaign: 11426448
Recall Date: Jul 26, 2021
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
62 k Miles car completely shut down and power steering became useless making it extremely hard to even move out of traffic. There were no warning lights Car has always been fully serviced at dealership. Vac pump failed causing camshaft to break , bending pistons New engine required. Car at dealership going into 3 weeks now
Corrective Action:
62 k Miles car completely shut down and power steering became useless making it extremely hard to even move out of traffic. There were no warning lights Car has always been fully serviced at dealership. Vac pump failed causing camshaft to break , bending pistons New engine required. Car at dealership going into 3 weeks now
Additional Notes:
62 k Miles car completely shut down and power steering became useless making it extremely hard to even move out of traffic. There were no warning lights Car has always been fully serviced at dealership. Vac pump failed causing camshaft to break , bending pistons New engine required. Car at dealership going into 3 weeks now
Mfg Campaign: 11426448
Recall Date: Jul 26, 2021
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
62 k Miles car completely shut down and power steering became useless making it extremely hard to even move out of traffic. There were no warning lights Car has always been fully serviced at dealership. Vac pump failed causing camshaft to break , bending pistons New engine required. Car at dealership going into 3 weeks now
Corrective Action:
62 k Miles car completely shut down and power steering became useless making it extremely hard to even move out of traffic. There were no warning lights Car has always been fully serviced at dealership. Vac pump failed causing camshaft to break , bending pistons New engine required. Car at dealership going into 3 weeks now
Additional Notes:
62 k Miles car completely shut down and power steering became useless making it extremely hard to even move out of traffic. There were no warning lights Car has always been fully serviced at dealership. Vac pump failed causing camshaft to break , bending pistons New engine required. Car at dealership going into 3 weeks now
Mfg Campaign: 11426448
Recall Date: Jul 26, 2021
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2018 Chevrolet Equinox. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed however, the vehicle failed to respond. The check engine warning light was illuminated. The emission testing message was displayed. Additionally, the vehicle was shaking. The vehicle was towed to the local dealer to be diagnosed. The contact was informed that the fuel pump was leaking fuel into the oil causing the vehicle to stall. The vehicle was repaired however, the failure recurred. The manufacturer was not notified of the failure. The contact stated that the failure was like NHTSA campaign number: 20V668000 (Power Train). The failure mileage was 80,000.
Corrective Action:
The contact owns a 2018 Chevrolet Equinox. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed however, the vehicle failed to respond. The check engine warning light was illuminated. The emission testing message was displayed. Additionally, the vehicle was shaking. The vehicle was towed to the local dealer to be diagnosed. The contact was informed that the fuel pump was leaking fuel into the oil causing the vehicle to stall. The vehicle was repaired however, the failure recurred. The manufacturer was not notified of the failure. The contact stated that the failure was like NHTSA campaign number: 20V668000 (Power Train). The failure mileage was 80,000.
Additional Notes:
The contact owns a 2018 Chevrolet Equinox. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed however, the vehicle failed to respond. The check engine warning light was illuminated. The emission testing message was displayed. Additionally, the vehicle was shaking. The vehicle was towed to the local dealer to be diagnosed. The contact was informed that the fuel pump was leaking fuel into the oil causing the vehicle to stall. The vehicle was repaired however, the failure recurred. The manufacturer was not notified of the failure. The contact stated that the failure was like NHTSA campaign number: 20V668000 (Power Train). The failure mileage was 80,000.
Mfg Campaign: 11425526
Recall Date: Jul 19, 2021
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Panoramic Sunroof buckled and shattered. (thank goodness we weren't driving it at the time). Police were notified as we weren't sure if it was vandalism but seeing the way the frame buckled and the glass concave it's a defect
Corrective Action:
Panoramic Sunroof buckled and shattered. (thank goodness we weren't driving it at the time). Police were notified as we weren't sure if it was vandalism but seeing the way the frame buckled and the glass concave it's a defect
Additional Notes:
Panoramic Sunroof buckled and shattered. (thank goodness we weren't driving it at the time). Police were notified as we weren't sure if it was vandalism but seeing the way the frame buckled and the glass concave it's a defect
Mfg Campaign: 11424517
Recall Date: Jul 12, 2021
General Motors, Llc
Defect Description:
VISIBILITY
Potential Consequences:
The contact owns a 2018 Chevrolet Equinox. The contact stated that the driver’s and passenger’s side front seats were designed to be too low which caused a blind spot on the front passenger’s side when the contact was in the front driver’s seat. The contact drove over a flower bed at the park due to the front passenger’s side blind spot visibility issue. The manufacturer was made aware of the failure but provided no assistance. The approximate failure mileage was 20,000.
Corrective Action:
The contact owns a 2018 Chevrolet Equinox. The contact stated that the driver’s and passenger’s side front seats were designed to be too low which caused a blind spot on the front passenger’s side when the contact was in the front driver’s seat. The contact drove over a flower bed at the park due to the front passenger’s side blind spot visibility issue. The manufacturer was made aware of the failure but provided no assistance. The approximate failure mileage was 20,000.
Additional Notes:
The contact owns a 2018 Chevrolet Equinox. The contact stated that the driver’s and passenger’s side front seats were designed to be too low which caused a blind spot on the front passenger’s side when the contact was in the front driver’s seat. The contact drove over a flower bed at the park due to the front passenger’s side blind spot visibility issue. The manufacturer was made aware of the failure but provided no assistance. The approximate failure mileage was 20,000.
Mfg Campaign: 11423765
Recall Date: Jul 7, 2021
General Motors, Llc
Defect Description:
SEATS
Potential Consequences:
The contact owns a 2018 Chevrolet Equinox. The contact stated that the driver’s and passenger’s side front seats were designed to be too low which caused a blind spot on the front passenger’s side when the contact was in the front driver’s seat. The contact drove over a flower bed at the park due to the front passenger’s side blind spot visibility issue. The manufacturer was made aware of the failure but provided no assistance. The approximate failure mileage was 20,000.
Corrective Action:
The contact owns a 2018 Chevrolet Equinox. The contact stated that the driver’s and passenger’s side front seats were designed to be too low which caused a blind spot on the front passenger’s side when the contact was in the front driver’s seat. The contact drove over a flower bed at the park due to the front passenger’s side blind spot visibility issue. The manufacturer was made aware of the failure but provided no assistance. The approximate failure mileage was 20,000.
Additional Notes:
The contact owns a 2018 Chevrolet Equinox. The contact stated that the driver’s and passenger’s side front seats were designed to be too low which caused a blind spot on the front passenger’s side when the contact was in the front driver’s seat. The contact drove over a flower bed at the park due to the front passenger’s side blind spot visibility issue. The manufacturer was made aware of the failure but provided no assistance. The approximate failure mileage was 20,000.
Mfg Campaign: 11423765
Recall Date: Jul 7, 2021
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Dealership stated that it is an internal failure of the vacuum pump. Have had the Vacuum pump fail 2 times since I got it and now it just occurred for the 3rd time. Had it replaced by a dealership both times before and will be bringing it back there this afternoon. No warning light. Brakes just stop working while driving. They feel very hard and barely stop the car. Have to use the emergency brake to stop the car. First and second time it happened I was going about 45-50 mph, coming up to the red light and had no brakes. No previous issue or warning. This time I was in a parking lot so not that fast but had no brakes all of a sudden again.
Corrective Action:
Dealership stated that it is an internal failure of the vacuum pump. Have had the Vacuum pump fail 2 times since I got it and now it just occurred for the 3rd time. Had it replaced by a dealership both times before and will be bringing it back there this afternoon. No warning light. Brakes just stop working while driving. They feel very hard and barely stop the car. Have to use the emergency brake to stop the car. First and second time it happened I was going about 45-50 mph, coming up to the red light and had no brakes. No previous issue or warning. This time I was in a parking lot so not that fast but had no brakes all of a sudden again.
Additional Notes:
Dealership stated that it is an internal failure of the vacuum pump. Have had the Vacuum pump fail 2 times since I got it and now it just occurred for the 3rd time. Had it replaced by a dealership both times before and will be bringing it back there this afternoon. No warning light. Brakes just stop working while driving. They feel very hard and barely stop the car. Have to use the emergency brake to stop the car. First and second time it happened I was going about 45-50 mph, coming up to the red light and had no brakes. No previous issue or warning. This time I was in a parking lot so not that fast but had no brakes all of a sudden again.
Mfg Campaign: 11418610
Recall Date: May 26, 2021
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
I waa getting off the highway on an exit ramp and my brake pedal started vibrating. Then I could not depress the brake pedal, it wouldn't budge. It was as hard as a rock. I then lost my breaks and almost had a major accident. I swerved and ended up on the grass shoulder near the woods. Then the “Service Brake Assist” message came on the dashboard, and the engine light came on. It was the most scariest experience I have encountered and now I no longer want to own this car. I had it towed to Apple Cheverolet in York Pa.
Corrective Action:
I waa getting off the highway on an exit ramp and my brake pedal started vibrating. Then I could not depress the brake pedal, it wouldn't budge. It was as hard as a rock. I then lost my breaks and almost had a major accident. I swerved and ended up on the grass shoulder near the woods. Then the “Service Brake Assist” message came on the dashboard, and the engine light came on. It was the most scariest experience I have encountered and now I no longer want to own this car. I had it towed to Apple Cheverolet in York Pa.
Additional Notes:
I waa getting off the highway on an exit ramp and my brake pedal started vibrating. Then I could not depress the brake pedal, it wouldn't budge. It was as hard as a rock. I then lost my breaks and almost had a major accident. I swerved and ended up on the grass shoulder near the woods. Then the “Service Brake Assist” message came on the dashboard, and the engine light came on. It was the most scariest experience I have encountered and now I no longer want to own this car. I had it towed to Apple Cheverolet in York Pa.
Mfg Campaign: 11418276
Recall Date: May 24, 2021
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE DRIVER SIDE POWER SEAT WOULD INTERMITTENTLY AND WITHOUT WARNING SLIDE SUDDENLY FORWARD AND CONTINUE TO DO SO EVEN AFTER THE POWER SEAT WAS REVERSED. IN SOME INSTANCES THE SEAT WASHED PUSHED SO FAR FORWARD I COULD NOT CONTINUE SAFELY AND WAS FORCED TO PULL OFF THE ROAD. USUALLY AFTER A SHORT WAIT I COULD CONTINUE DRIVING. THE PROBLEM OCCURRED IN A NUMBER OF DIFFERENT DRIVING SITUATIONS, HIGHWAYS, CITY STREETS AND INTERSTATE HIGHWAYS. I FOUND AT LEAST 5 BULLETINS ISSUED BY GM REGARDING THE SPECIFIC PROBLEM DESCRIBED THE BULLETIN NUMBER IS PIT5608D. THE BULLETINS WERE ISSUED BETWEEN 2018 AND 2021.
Corrective Action:
THE DRIVER SIDE POWER SEAT WOULD INTERMITTENTLY AND WITHOUT WARNING SLIDE SUDDENLY FORWARD AND CONTINUE TO DO SO EVEN AFTER THE POWER SEAT WAS REVERSED. IN SOME INSTANCES THE SEAT WASHED PUSHED SO FAR FORWARD I COULD NOT CONTINUE SAFELY AND WAS FORCED TO PULL OFF THE ROAD. USUALLY AFTER A SHORT WAIT I COULD CONTINUE DRIVING. THE PROBLEM OCCURRED IN A NUMBER OF DIFFERENT DRIVING SITUATIONS, HIGHWAYS, CITY STREETS AND INTERSTATE HIGHWAYS. I FOUND AT LEAST 5 BULLETINS ISSUED BY GM REGARDING THE SPECIFIC PROBLEM DESCRIBED THE BULLETIN NUMBER IS PIT5608D. THE BULLETINS WERE ISSUED BETWEEN 2018 AND 2021.
Additional Notes:
THE DRIVER SIDE POWER SEAT WOULD INTERMITTENTLY AND WITHOUT WARNING SLIDE SUDDENLY FORWARD AND CONTINUE TO DO SO EVEN AFTER THE POWER SEAT WAS REVERSED. IN SOME INSTANCES THE SEAT WASHED PUSHED SO FAR FORWARD I COULD NOT CONTINUE SAFELY AND WAS FORCED TO PULL OFF THE ROAD. USUALLY AFTER A SHORT WAIT I COULD CONTINUE DRIVING. THE PROBLEM OCCURRED IN A NUMBER OF DIFFERENT DRIVING SITUATIONS, HIGHWAYS, CITY STREETS AND INTERSTATE HIGHWAYS. I FOUND AT LEAST 5 BULLETINS ISSUED BY GM REGARDING THE SPECIFIC PROBLEM DESCRIBED THE BULLETIN NUMBER IS PIT5608D. THE BULLETINS WERE ISSUED BETWEEN 2018 AND 2021.
Mfg Campaign: 11406239
Recall Date: Apr 3, 2021
General Motors, Llc
Defect Description:
SEATS
Potential Consequences:
THE DRIVER SIDE POWER SEAT WOULD INTERMITTENTLY AND WITHOUT WARNING SLIDE SUDDENLY FORWARD AND CONTINUE TO DO SO EVEN AFTER THE POWER SEAT WAS REVERSED. IN SOME INSTANCES THE SEAT WASHED PUSHED SO FAR FORWARD I COULD NOT CONTINUE SAFELY AND WAS FORCED TO PULL OFF THE ROAD. USUALLY AFTER A SHORT WAIT I COULD CONTINUE DRIVING. THE PROBLEM OCCURRED IN A NUMBER OF DIFFERENT DRIVING SITUATIONS, HIGHWAYS, CITY STREETS AND INTERSTATE HIGHWAYS. I FOUND AT LEAST 5 BULLETINS ISSUED BY GM REGARDING THE SPECIFIC PROBLEM DESCRIBED THE BULLETIN NUMBER IS PIT5608D. THE BULLETINS WERE ISSUED BETWEEN 2018 AND 2021.
Corrective Action:
THE DRIVER SIDE POWER SEAT WOULD INTERMITTENTLY AND WITHOUT WARNING SLIDE SUDDENLY FORWARD AND CONTINUE TO DO SO EVEN AFTER THE POWER SEAT WAS REVERSED. IN SOME INSTANCES THE SEAT WASHED PUSHED SO FAR FORWARD I COULD NOT CONTINUE SAFELY AND WAS FORCED TO PULL OFF THE ROAD. USUALLY AFTER A SHORT WAIT I COULD CONTINUE DRIVING. THE PROBLEM OCCURRED IN A NUMBER OF DIFFERENT DRIVING SITUATIONS, HIGHWAYS, CITY STREETS AND INTERSTATE HIGHWAYS. I FOUND AT LEAST 5 BULLETINS ISSUED BY GM REGARDING THE SPECIFIC PROBLEM DESCRIBED THE BULLETIN NUMBER IS PIT5608D. THE BULLETINS WERE ISSUED BETWEEN 2018 AND 2021.
Additional Notes:
THE DRIVER SIDE POWER SEAT WOULD INTERMITTENTLY AND WITHOUT WARNING SLIDE SUDDENLY FORWARD AND CONTINUE TO DO SO EVEN AFTER THE POWER SEAT WAS REVERSED. IN SOME INSTANCES THE SEAT WASHED PUSHED SO FAR FORWARD I COULD NOT CONTINUE SAFELY AND WAS FORCED TO PULL OFF THE ROAD. USUALLY AFTER A SHORT WAIT I COULD CONTINUE DRIVING. THE PROBLEM OCCURRED IN A NUMBER OF DIFFERENT DRIVING SITUATIONS, HIGHWAYS, CITY STREETS AND INTERSTATE HIGHWAYS. I FOUND AT LEAST 5 BULLETINS ISSUED BY GM REGARDING THE SPECIFIC PROBLEM DESCRIBED THE BULLETIN NUMBER IS PIT5608D. THE BULLETINS WERE ISSUED BETWEEN 2018 AND 2021.
Mfg Campaign: 11406239
Recall Date: Apr 3, 2021
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
WHEN ACCELERATING IT WILL CREATE A HARD SHIFT OR NOT FULLY ENGAGE INTO 2ND OR 3RD GEAR. ALSO, WHEN AUTO STOP/START ENGAGES IT JOLTS THE CAR WHEN STOPPED.
Corrective Action:
WHEN ACCELERATING IT WILL CREATE A HARD SHIFT OR NOT FULLY ENGAGE INTO 2ND OR 3RD GEAR. ALSO, WHEN AUTO STOP/START ENGAGES IT JOLTS THE CAR WHEN STOPPED.
Additional Notes:
WHEN ACCELERATING IT WILL CREATE A HARD SHIFT OR NOT FULLY ENGAGE INTO 2ND OR 3RD GEAR. ALSO, WHEN AUTO STOP/START ENGAGES IT JOLTS THE CAR WHEN STOPPED.
Mfg Campaign: 11403578
Recall Date: Mar 17, 2021
General Motors, Llc
Defect Description:
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2018 CHEVROLET EQUINOX. THE CONTACT STATED THAT THE DEFROSTER WAS EMITTING AN ABNORMAL ODOR AND SHE WAS HIGHLY ALLERGIC TO MOLD WHICH CAUSED HER CONGESTION. THE DEALER WAS NOT INFORMED OF THE FAILURE. THE MANUFACTURER WAS INFORMED OF THE ISSUE AND INFORMED THE CONTACT TO CONTACT NHTSA SINCE THERE WAS NO RECALL RELATED TO THE DEFROSTER. THE FAILURE MILEAGE WAS 30,000. THE VIN WAS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2018 CHEVROLET EQUINOX. THE CONTACT STATED THAT THE DEFROSTER WAS EMITTING AN ABNORMAL ODOR AND SHE WAS HIGHLY ALLERGIC TO MOLD WHICH CAUSED HER CONGESTION. THE DEALER WAS NOT INFORMED OF THE FAILURE. THE MANUFACTURER WAS INFORMED OF THE ISSUE AND INFORMED THE CONTACT TO CONTACT NHTSA SINCE THERE WAS NO RECALL RELATED TO THE DEFROSTER. THE FAILURE MILEAGE WAS 30,000. THE VIN WAS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2018 CHEVROLET EQUINOX. THE CONTACT STATED THAT THE DEFROSTER WAS EMITTING AN ABNORMAL ODOR AND SHE WAS HIGHLY ALLERGIC TO MOLD WHICH CAUSED HER CONGESTION. THE DEALER WAS NOT INFORMED OF THE FAILURE. THE MANUFACTURER WAS INFORMED OF THE ISSUE AND INFORMED THE CONTACT TO CONTACT NHTSA SINCE THERE WAS NO RECALL RELATED TO THE DEFROSTER. THE FAILURE MILEAGE WAS 30,000. THE VIN WAS NOT AVAILABLE.
Mfg Campaign: 11400169
Recall Date: Mar 10, 2021
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
TWICE IN TWO YEARS MY VEHICLE HAS EXPERIENCED A PROBLEM WITH THE DIFFERENTIAL. THE FIRST TIME, THE VEHICLE WAS BRAND NEW. THIS TIME IT HAS ABOUT 5300 MILES ON IT. IT MAKES A NOISE WHILE DRIVING IT. IT SOUNDS KIND OF LIKE A SMALL PLANE IS FLYING BEHINDS YOU. IT DOESN'T MATTER WHERE YOU ARE DRIVING, HIGHWAY, SMALL TOWN DRIVING, ETC. AND IT DOESN'T MATTER IF YOU ARE IN ALL WHEEL DRIVE OR NOT.
Corrective Action:
TWICE IN TWO YEARS MY VEHICLE HAS EXPERIENCED A PROBLEM WITH THE DIFFERENTIAL. THE FIRST TIME, THE VEHICLE WAS BRAND NEW. THIS TIME IT HAS ABOUT 5300 MILES ON IT. IT MAKES A NOISE WHILE DRIVING IT. IT SOUNDS KIND OF LIKE A SMALL PLANE IS FLYING BEHINDS YOU. IT DOESN'T MATTER WHERE YOU ARE DRIVING, HIGHWAY, SMALL TOWN DRIVING, ETC. AND IT DOESN'T MATTER IF YOU ARE IN ALL WHEEL DRIVE OR NOT.
Additional Notes:
TWICE IN TWO YEARS MY VEHICLE HAS EXPERIENCED A PROBLEM WITH THE DIFFERENTIAL. THE FIRST TIME, THE VEHICLE WAS BRAND NEW. THIS TIME IT HAS ABOUT 5300 MILES ON IT. IT MAKES A NOISE WHILE DRIVING IT. IT SOUNDS KIND OF LIKE A SMALL PLANE IS FLYING BEHINDS YOU. IT DOESN'T MATTER WHERE YOU ARE DRIVING, HIGHWAY, SMALL TOWN DRIVING, ETC. AND IT DOESN'T MATTER IF YOU ARE IN ALL WHEEL DRIVE OR NOT.
Mfg Campaign: 11399453
Recall Date: Mar 6, 2021
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