Complaints & Recalls
Consumer Complaints
133 ComplaintsGeneral Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Found leaking bright green substance on driveway. AC disabled/blowing air with no cooling affect. After trying to reach Donovan at an 800 number referenced in other complaints that number is now associated with 3M disability program. This is very much a health issue and should be a national recall. The evaporator core must be replaced at no cost to the vehicle owner as this is a known defective part. Freon is dangerous to breathe.
Corrective Action:
Found leaking bright green substance on driveway. AC disabled/blowing air with no cooling affect. After trying to reach Donovan at an 800 number referenced in other complaints that number is now associated with 3M disability program. This is very much a health issue and should be a national recall. The evaporator core must be replaced at no cost to the vehicle owner as this is a known defective part. Freon is dangerous to breathe.
Additional Notes:
Found leaking bright green substance on driveway. AC disabled/blowing air with no cooling affect. After trying to reach Donovan at an 800 number referenced in other complaints that number is now associated with 3M disability program. This is very much a health issue and should be a national recall. The evaporator core must be replaced at no cost to the vehicle owner as this is a known defective part. Freon is dangerous to breathe.
Mfg Campaign: 11433777
Recall Date: Sep 21, 2021
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Chevrolet Impala. The contact stated while driving at an undisclosed speed, the vehicle lost motive power while depressing the accelerator pedal. The vehicle also failed to start intermittently. Neither the dealer nor manufacturer were made aware of the failure. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 20,000.
Corrective Action:
The contact owns a 2017 Chevrolet Impala. The contact stated while driving at an undisclosed speed, the vehicle lost motive power while depressing the accelerator pedal. The vehicle also failed to start intermittently. Neither the dealer nor manufacturer were made aware of the failure. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 20,000.
Additional Notes:
The contact owns a 2017 Chevrolet Impala. The contact stated while driving at an undisclosed speed, the vehicle lost motive power while depressing the accelerator pedal. The vehicle also failed to start intermittently. Neither the dealer nor manufacturer were made aware of the failure. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 20,000.
Mfg Campaign: 11423131
Recall Date: Jul 1, 2021
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
THE CONTACT'S WIFE OWNS A 2017 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, SHE WOULD SMELL AN ABNORMAL, EXHAUST ODOR INSIDE THE VEHICLE'S CABIN WITHOUT WARNING. THE CONTACT THEN STATED THAT WHILE DRIVING AT 50 MPH, HE HAD HEARD A LOUD NOISE EMIT FROM THE ENGINE WITHOUT WARNING. THE CONTACT THEN PULLED OFF TO THE SHOULDER AND UPON INSPECTION OF THE HOOD, THE CONTACT DISCOVERED THE CATALYTIC CONVERTER HAD BROKEN OFF THE ENGINE. THE CONTACT WAS ABLE TO SLOWLY DRIVE THE VEHICLE HOME AND THEN CALLED EL DORADO CHEVROLET(2300 N CENTRAL EXPY, MCKINNEY, TX 75070) WHERE HE WAS INFORMED HIM THAT THERE WERE ZERO RECALLS ON THE VEHICLE; THE CONTACT WAS INFORMED TO BRING IN THE VEHICLE FOR INSPECTION. UPON INVESTIGATION, THE CONTACT DISCOVERED A TECHNICAL SERVICE BULLETIN NHTSA ID NUMBER:10116660 WHICH HE LINKED TO HIS FAILURE. RECENTLY, THE CONTACT'S WIFE WAS DIAGNOSED WITH LUNG CANCER AND THE CONTACT HAD LINKED THE PROLONGED EXPOSURE TO THE EXHAUST ODOR AS THE POSSIBLE CAUSE OF THE DIAGNOSIS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED NO ASSISTANCE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
Corrective Action:
THE CONTACT'S WIFE OWNS A 2017 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, SHE WOULD SMELL AN ABNORMAL, EXHAUST ODOR INSIDE THE VEHICLE'S CABIN WITHOUT WARNING. THE CONTACT THEN STATED THAT WHILE DRIVING AT 50 MPH, HE HAD HEARD A LOUD NOISE EMIT FROM THE ENGINE WITHOUT WARNING. THE CONTACT THEN PULLED OFF TO THE SHOULDER AND UPON INSPECTION OF THE HOOD, THE CONTACT DISCOVERED THE CATALYTIC CONVERTER HAD BROKEN OFF THE ENGINE. THE CONTACT WAS ABLE TO SLOWLY DRIVE THE VEHICLE HOME AND THEN CALLED EL DORADO CHEVROLET(2300 N CENTRAL EXPY, MCKINNEY, TX 75070) WHERE HE WAS INFORMED HIM THAT THERE WERE ZERO RECALLS ON THE VEHICLE; THE CONTACT WAS INFORMED TO BRING IN THE VEHICLE FOR INSPECTION. UPON INVESTIGATION, THE CONTACT DISCOVERED A TECHNICAL SERVICE BULLETIN NHTSA ID NUMBER:10116660 WHICH HE LINKED TO HIS FAILURE. RECENTLY, THE CONTACT'S WIFE WAS DIAGNOSED WITH LUNG CANCER AND THE CONTACT HAD LINKED THE PROLONGED EXPOSURE TO THE EXHAUST ODOR AS THE POSSIBLE CAUSE OF THE DIAGNOSIS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED NO ASSISTANCE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
Additional Notes:
THE CONTACT'S WIFE OWNS A 2017 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, SHE WOULD SMELL AN ABNORMAL, EXHAUST ODOR INSIDE THE VEHICLE'S CABIN WITHOUT WARNING. THE CONTACT THEN STATED THAT WHILE DRIVING AT 50 MPH, HE HAD HEARD A LOUD NOISE EMIT FROM THE ENGINE WITHOUT WARNING. THE CONTACT THEN PULLED OFF TO THE SHOULDER AND UPON INSPECTION OF THE HOOD, THE CONTACT DISCOVERED THE CATALYTIC CONVERTER HAD BROKEN OFF THE ENGINE. THE CONTACT WAS ABLE TO SLOWLY DRIVE THE VEHICLE HOME AND THEN CALLED EL DORADO CHEVROLET(2300 N CENTRAL EXPY, MCKINNEY, TX 75070) WHERE HE WAS INFORMED HIM THAT THERE WERE ZERO RECALLS ON THE VEHICLE; THE CONTACT WAS INFORMED TO BRING IN THE VEHICLE FOR INSPECTION. UPON INVESTIGATION, THE CONTACT DISCOVERED A TECHNICAL SERVICE BULLETIN NHTSA ID NUMBER:10116660 WHICH HE LINKED TO HIS FAILURE. RECENTLY, THE CONTACT'S WIFE WAS DIAGNOSED WITH LUNG CANCER AND THE CONTACT HAD LINKED THE PROLONGED EXPOSURE TO THE EXHAUST ODOR AS THE POSSIBLE CAUSE OF THE DIAGNOSIS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED NO ASSISTANCE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
Mfg Campaign: 11416551
Recall Date: May 14, 2021
General Motors, Llc
Defect Description:
SEAT BELTS
Potential Consequences:
TL* THE CONTACT OWNS A 2017 CHEVROLET IMPALA. THE CONTACT THAT STATED THE DRIVER'S SIDE SEAT BELT MOUNT DETACHED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO PETERS CHEVROLET BUICK CHRYSLER JEEP DODGE RAM FIAT (4181 US-259, LONGVIEW, TX 75605, (877) 615-3187) BUT WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 29,600.
Corrective Action:
TL* THE CONTACT OWNS A 2017 CHEVROLET IMPALA. THE CONTACT THAT STATED THE DRIVER'S SIDE SEAT BELT MOUNT DETACHED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO PETERS CHEVROLET BUICK CHRYSLER JEEP DODGE RAM FIAT (4181 US-259, LONGVIEW, TX 75605, (877) 615-3187) BUT WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 29,600.
Additional Notes:
TL* THE CONTACT OWNS A 2017 CHEVROLET IMPALA. THE CONTACT THAT STATED THE DRIVER'S SIDE SEAT BELT MOUNT DETACHED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO PETERS CHEVROLET BUICK CHRYSLER JEEP DODGE RAM FIAT (4181 US-259, LONGVIEW, TX 75605, (877) 615-3187) BUT WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 29,600.
Mfg Campaign: 11415266
Recall Date: May 5, 2021
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2017 CHEVROLET IMPALA. THE CONTACT STATED THAT HOT AIR WAS BLOWING OUT THE VENTS. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO BELLAMY STRICKLAND CHEVROLET BUICK GMC (145 INDUSTRIAL BLVD, MCDONOUGH, GA 30253, (770) 954-3000) WHERE THE VEHICLE WAS DIAGNOSED WITH AN EVAPORATOR CORE LEAK. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 49,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 CHEVROLET IMPALA. THE CONTACT STATED THAT HOT AIR WAS BLOWING OUT THE VENTS. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO BELLAMY STRICKLAND CHEVROLET BUICK GMC (145 INDUSTRIAL BLVD, MCDONOUGH, GA 30253, (770) 954-3000) WHERE THE VEHICLE WAS DIAGNOSED WITH AN EVAPORATOR CORE LEAK. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 49,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 CHEVROLET IMPALA. THE CONTACT STATED THAT HOT AIR WAS BLOWING OUT THE VENTS. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO BELLAMY STRICKLAND CHEVROLET BUICK GMC (145 INDUSTRIAL BLVD, MCDONOUGH, GA 30253, (770) 954-3000) WHERE THE VEHICLE WAS DIAGNOSED WITH AN EVAPORATOR CORE LEAK. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 49,000.
Mfg Campaign: 11413077
Recall Date: Apr 20, 2021
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
AIR CONDITION QUIT BLOWING COLD AIR. TOOK IT TO THE PLACE WHERE I BOUGHT THE VEHICLE. THEY PERFORMED A DYE TEST AND FOUND THAT DYE WAS COMING FROM AC DRAIN FROM FIRE WALL. VERIFIED REFRIGERANT LEAKING FROM EVAPORATOR. JUDGING FROM OTHER COMPLAINTS ON HERE, I BELIEVE THAT THE REPAIRS SHOULD BE FULLY PAID FOR.
Corrective Action:
AIR CONDITION QUIT BLOWING COLD AIR. TOOK IT TO THE PLACE WHERE I BOUGHT THE VEHICLE. THEY PERFORMED A DYE TEST AND FOUND THAT DYE WAS COMING FROM AC DRAIN FROM FIRE WALL. VERIFIED REFRIGERANT LEAKING FROM EVAPORATOR. JUDGING FROM OTHER COMPLAINTS ON HERE, I BELIEVE THAT THE REPAIRS SHOULD BE FULLY PAID FOR.
Additional Notes:
AIR CONDITION QUIT BLOWING COLD AIR. TOOK IT TO THE PLACE WHERE I BOUGHT THE VEHICLE. THEY PERFORMED A DYE TEST AND FOUND THAT DYE WAS COMING FROM AC DRAIN FROM FIRE WALL. VERIFIED REFRIGERANT LEAKING FROM EVAPORATOR. JUDGING FROM OTHER COMPLAINTS ON HERE, I BELIEVE THAT THE REPAIRS SHOULD BE FULLY PAID FOR.
Mfg Campaign: 11407798
Recall Date: Apr 12, 2021
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
A/C EVAPORATOR CORE LEAKS ALL THE REFRIGERANT, LEAVE A BIG SPOT OF REFRIGERANT ON MY DRIVEWAY AFTER WE DID RETURN FOR A SHORT TRIP, THE COST IS TOO HIGH TO REPLACE IT AND I THINK WE DESERVE FULL COVERAGE OF PARTS AND LABOR, I HAVE BEEN A GM CUSTOMER ALL MY LIFE AND THIS IS THE FIRST TIME THAT ONE OF OUR VEHICLES SHOWS THIS TYPE OF PROBLEM. THANK YOU, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
A/C EVAPORATOR CORE LEAKS ALL THE REFRIGERANT, LEAVE A BIG SPOT OF REFRIGERANT ON MY DRIVEWAY AFTER WE DID RETURN FOR A SHORT TRIP, THE COST IS TOO HIGH TO REPLACE IT AND I THINK WE DESERVE FULL COVERAGE OF PARTS AND LABOR, I HAVE BEEN A GM CUSTOMER ALL MY LIFE AND THIS IS THE FIRST TIME THAT ONE OF OUR VEHICLES SHOWS THIS TYPE OF PROBLEM. THANK YOU, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
A/C EVAPORATOR CORE LEAKS ALL THE REFRIGERANT, LEAVE A BIG SPOT OF REFRIGERANT ON MY DRIVEWAY AFTER WE DID RETURN FOR A SHORT TRIP, THE COST IS TOO HIGH TO REPLACE IT AND I THINK WE DESERVE FULL COVERAGE OF PARTS AND LABOR, I HAVE BEEN A GM CUSTOMER ALL MY LIFE AND THIS IS THE FIRST TIME THAT ONE OF OUR VEHICLES SHOWS THIS TYPE OF PROBLEM. THANK YOU, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11398560
Recall Date: Mar 1, 2021
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE AIR CONDITIONING EVAPORATOR IS LEAKING UNDER NORMAL USE. I WAS TOLD MY VIN NUMBER IS NOT INCLUDED WITH A SPECIAL GM COVERAGE ADJUSTMENT N182186881. MY CAR HAS THE SAME PROBLEM AS THE SPECIAL COVERAGE ADJUSTMENT. I DID TAKE THE CAR TO A DEALER WHO INSTALLED A DYE AND RECHARGED THE SYSTEM TO DETERMINE WHERE THE A/C LEAK IS.
Corrective Action:
THE AIR CONDITIONING EVAPORATOR IS LEAKING UNDER NORMAL USE. I WAS TOLD MY VIN NUMBER IS NOT INCLUDED WITH A SPECIAL GM COVERAGE ADJUSTMENT N182186881. MY CAR HAS THE SAME PROBLEM AS THE SPECIAL COVERAGE ADJUSTMENT. I DID TAKE THE CAR TO A DEALER WHO INSTALLED A DYE AND RECHARGED THE SYSTEM TO DETERMINE WHERE THE A/C LEAK IS.
Additional Notes:
THE AIR CONDITIONING EVAPORATOR IS LEAKING UNDER NORMAL USE. I WAS TOLD MY VIN NUMBER IS NOT INCLUDED WITH A SPECIAL GM COVERAGE ADJUSTMENT N182186881. MY CAR HAS THE SAME PROBLEM AS THE SPECIAL COVERAGE ADJUSTMENT. I DID TAKE THE CAR TO A DEALER WHO INSTALLED A DYE AND RECHARGED THE SYSTEM TO DETERMINE WHERE THE A/C LEAK IS.
Mfg Campaign: 11397510
Recall Date: Feb 23, 2021
General Motors, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
TAIL LIGHT GASKET, WATER LEAK INTO THE SPARE COMPONENT.
Corrective Action:
TAIL LIGHT GASKET, WATER LEAK INTO THE SPARE COMPONENT.
Additional Notes:
TAIL LIGHT GASKET, WATER LEAK INTO THE SPARE COMPONENT.
Mfg Campaign: 11386778
Recall Date: Jan 6, 2021
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
BRAKE PEDAL SQUEAK WHEN RELEASED.
Corrective Action:
BRAKE PEDAL SQUEAK WHEN RELEASED.
Additional Notes:
BRAKE PEDAL SQUEAK WHEN RELEASED.
Mfg Campaign: 11386783
Recall Date: Jan 6, 2021
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
WHEN DRIVING UP HILL AT LOW SPEED A ROUGH CLUCK OCCURS WHEN GEAR CHANGES TAKE PLACE BETWEEN 2ND TO 1ST GEAR.
Corrective Action:
WHEN DRIVING UP HILL AT LOW SPEED A ROUGH CLUCK OCCURS WHEN GEAR CHANGES TAKE PLACE BETWEEN 2ND TO 1ST GEAR.
Additional Notes:
WHEN DRIVING UP HILL AT LOW SPEED A ROUGH CLUCK OCCURS WHEN GEAR CHANGES TAKE PLACE BETWEEN 2ND TO 1ST GEAR.
Mfg Campaign: 11386789
Recall Date: Jan 6, 2021
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
BROUGHT MY CAR IN FOR ROUTINE OIL CHANGE. INFORMED DEALERSHIP OF LOUD EXHAUST SOUND. ASKED IF THEY COULD CHECK FO AN EXHAUST LEAK. UPON PICKING UP MY VEHICLE I WAS INFORMED THE LOUD EXHAUST WAS DUE TO A CRACK IN THE CATALYTIC CONVERTER. I ASKED WHAT WOULD CAUSE THIS TO HAPPEN. THEY WERE UNSURE OF CAUSE IT IS NOT A NORMAL ISSUE FOR THE MILEAGE AND AGE OF VEHICLE. THEY DID PROVIDE ME WITH A QUOTE TO REPAIR. I TOOK MY CAR TO A DIFFERENT REPAIR SHOP AND THEY WERE CONCERNED THAT THIS PART WAS FAULTY FROM THE MANUFACTURER. THEY INFORMED ME THAT A RECALL COULD BE POSSIBLE AND ADVISED ME TO CONTACT GM.
Corrective Action:
BROUGHT MY CAR IN FOR ROUTINE OIL CHANGE. INFORMED DEALERSHIP OF LOUD EXHAUST SOUND. ASKED IF THEY COULD CHECK FO AN EXHAUST LEAK. UPON PICKING UP MY VEHICLE I WAS INFORMED THE LOUD EXHAUST WAS DUE TO A CRACK IN THE CATALYTIC CONVERTER. I ASKED WHAT WOULD CAUSE THIS TO HAPPEN. THEY WERE UNSURE OF CAUSE IT IS NOT A NORMAL ISSUE FOR THE MILEAGE AND AGE OF VEHICLE. THEY DID PROVIDE ME WITH A QUOTE TO REPAIR. I TOOK MY CAR TO A DIFFERENT REPAIR SHOP AND THEY WERE CONCERNED THAT THIS PART WAS FAULTY FROM THE MANUFACTURER. THEY INFORMED ME THAT A RECALL COULD BE POSSIBLE AND ADVISED ME TO CONTACT GM.
Additional Notes:
BROUGHT MY CAR IN FOR ROUTINE OIL CHANGE. INFORMED DEALERSHIP OF LOUD EXHAUST SOUND. ASKED IF THEY COULD CHECK FO AN EXHAUST LEAK. UPON PICKING UP MY VEHICLE I WAS INFORMED THE LOUD EXHAUST WAS DUE TO A CRACK IN THE CATALYTIC CONVERTER. I ASKED WHAT WOULD CAUSE THIS TO HAPPEN. THEY WERE UNSURE OF CAUSE IT IS NOT A NORMAL ISSUE FOR THE MILEAGE AND AGE OF VEHICLE. THEY DID PROVIDE ME WITH A QUOTE TO REPAIR. I TOOK MY CAR TO A DIFFERENT REPAIR SHOP AND THEY WERE CONCERNED THAT THIS PART WAS FAULTY FROM THE MANUFACTURER. THEY INFORMED ME THAT A RECALL COULD BE POSSIBLE AND ADVISED ME TO CONTACT GM.
Mfg Campaign: 11384492
Recall Date: Dec 21, 2020
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
STARTING IN MARCH 2019 THE 2017 CHEVY IMPALA ENGINE WOULD STOP AND WOULDN'T START BACK UP FOR AT LEAST 30 MINUTES. IT WOULD HAPPEN WHEN I STOP AT A STOP SIGN OR LIGHT OR WHENEVER I STOP THE VEHICLE. THEN IN JULY OF 2019 THE VEHICLE STOPPED IN THE MIDDLE OF THE STREET. IT WOULDN'T REVERSE OR GO FORWARD. IT WAS IDENTIFIED AS A TRANSMISSION LEAK. ALL THE TRANSMISSION OIL HAD LEAKED OUT. TOOK THE VEHICLE TO SEVERAL REPAIR SHOPS WHICH THEY COULDN'T IDENTIFY THE PROBLEM. MY TRANSMISSION IS DAMAGED BY NOW. A 2017 CHEVY IMPALA SHOULD NOT HAVE TRANSMISSION PROBLEMS UNLESS THERE IS SOME TYPE OF DEFECT.
Corrective Action:
STARTING IN MARCH 2019 THE 2017 CHEVY IMPALA ENGINE WOULD STOP AND WOULDN'T START BACK UP FOR AT LEAST 30 MINUTES. IT WOULD HAPPEN WHEN I STOP AT A STOP SIGN OR LIGHT OR WHENEVER I STOP THE VEHICLE. THEN IN JULY OF 2019 THE VEHICLE STOPPED IN THE MIDDLE OF THE STREET. IT WOULDN'T REVERSE OR GO FORWARD. IT WAS IDENTIFIED AS A TRANSMISSION LEAK. ALL THE TRANSMISSION OIL HAD LEAKED OUT. TOOK THE VEHICLE TO SEVERAL REPAIR SHOPS WHICH THEY COULDN'T IDENTIFY THE PROBLEM. MY TRANSMISSION IS DAMAGED BY NOW. A 2017 CHEVY IMPALA SHOULD NOT HAVE TRANSMISSION PROBLEMS UNLESS THERE IS SOME TYPE OF DEFECT.
Additional Notes:
STARTING IN MARCH 2019 THE 2017 CHEVY IMPALA ENGINE WOULD STOP AND WOULDN'T START BACK UP FOR AT LEAST 30 MINUTES. IT WOULD HAPPEN WHEN I STOP AT A STOP SIGN OR LIGHT OR WHENEVER I STOP THE VEHICLE. THEN IN JULY OF 2019 THE VEHICLE STOPPED IN THE MIDDLE OF THE STREET. IT WOULDN'T REVERSE OR GO FORWARD. IT WAS IDENTIFIED AS A TRANSMISSION LEAK. ALL THE TRANSMISSION OIL HAD LEAKED OUT. TOOK THE VEHICLE TO SEVERAL REPAIR SHOPS WHICH THEY COULDN'T IDENTIFY THE PROBLEM. MY TRANSMISSION IS DAMAGED BY NOW. A 2017 CHEVY IMPALA SHOULD NOT HAVE TRANSMISSION PROBLEMS UNLESS THERE IS SOME TYPE OF DEFECT.
Mfg Campaign: 11373761
Recall Date: Nov 9, 2020
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ONCE DRIVEN,CAR WILL NOT RE-START. THIS WILL HAPPEN RANDOMLY . NO CLICKING,NO DASH LIGHTS, ABSOLUTELY NOTHING; AS IF NO BATTERY IN CAR. HAD IT DIAGOSED IN SHOP TWICE NOW, CAN NOT FIND ANYTHING WRONG (CANNOT DUPLICATE NO START). I NOTICED IN CAR COMPLAINTS .COM THAT SOMEONE IN HORN LAKE, MS HAD SMILAR ISSUE WHILE DRIVING ON 3 DIFFERENT OCCASIONS. I BELIEVE THIS IS A SERIUOS SAFETY ISSUE!!!!
Corrective Action:
ONCE DRIVEN,CAR WILL NOT RE-START. THIS WILL HAPPEN RANDOMLY . NO CLICKING,NO DASH LIGHTS, ABSOLUTELY NOTHING; AS IF NO BATTERY IN CAR. HAD IT DIAGOSED IN SHOP TWICE NOW, CAN NOT FIND ANYTHING WRONG (CANNOT DUPLICATE NO START). I NOTICED IN CAR COMPLAINTS .COM THAT SOMEONE IN HORN LAKE, MS HAD SMILAR ISSUE WHILE DRIVING ON 3 DIFFERENT OCCASIONS. I BELIEVE THIS IS A SERIUOS SAFETY ISSUE!!!!
Additional Notes:
ONCE DRIVEN,CAR WILL NOT RE-START. THIS WILL HAPPEN RANDOMLY . NO CLICKING,NO DASH LIGHTS, ABSOLUTELY NOTHING; AS IF NO BATTERY IN CAR. HAD IT DIAGOSED IN SHOP TWICE NOW, CAN NOT FIND ANYTHING WRONG (CANNOT DUPLICATE NO START). I NOTICED IN CAR COMPLAINTS .COM THAT SOMEONE IN HORN LAKE, MS HAD SMILAR ISSUE WHILE DRIVING ON 3 DIFFERENT OCCASIONS. I BELIEVE THIS IS A SERIUOS SAFETY ISSUE!!!!
Mfg Campaign: 11363772
Recall Date: Oct 11, 2020
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
ONCE DRIVEN,CAR WILL NOT RE-START. THIS WILL HAPPEN RANDOMLY . NO CLICKING,NO DASH LIGHTS, ABSOLUTELY NOTHING; AS IF NO BATTERY IN CAR. HAD IT DIAGOSED IN SHOP TWICE NOW, CAN NOT FIND ANYTHING WRONG (CANNOT DUPLICATE NO START). I NOTICED IN CAR COMPLAINTS .COM THAT SOMEONE IN HORN LAKE, MS HAD SMILAR ISSUE WHILE DRIVING ON 3 DIFFERENT OCCASIONS. I BELIEVE THIS IS A SERIUOS SAFETY ISSUE!!!!
Corrective Action:
ONCE DRIVEN,CAR WILL NOT RE-START. THIS WILL HAPPEN RANDOMLY . NO CLICKING,NO DASH LIGHTS, ABSOLUTELY NOTHING; AS IF NO BATTERY IN CAR. HAD IT DIAGOSED IN SHOP TWICE NOW, CAN NOT FIND ANYTHING WRONG (CANNOT DUPLICATE NO START). I NOTICED IN CAR COMPLAINTS .COM THAT SOMEONE IN HORN LAKE, MS HAD SMILAR ISSUE WHILE DRIVING ON 3 DIFFERENT OCCASIONS. I BELIEVE THIS IS A SERIUOS SAFETY ISSUE!!!!
Additional Notes:
ONCE DRIVEN,CAR WILL NOT RE-START. THIS WILL HAPPEN RANDOMLY . NO CLICKING,NO DASH LIGHTS, ABSOLUTELY NOTHING; AS IF NO BATTERY IN CAR. HAD IT DIAGOSED IN SHOP TWICE NOW, CAN NOT FIND ANYTHING WRONG (CANNOT DUPLICATE NO START). I NOTICED IN CAR COMPLAINTS .COM THAT SOMEONE IN HORN LAKE, MS HAD SMILAR ISSUE WHILE DRIVING ON 3 DIFFERENT OCCASIONS. I BELIEVE THIS IS A SERIUOS SAFETY ISSUE!!!!
Mfg Campaign: 11363772
Recall Date: Oct 11, 2020
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE PASSENGER SIDE BLIND SIDE DETECTOR SYSTEM STAYS ON PERMANENTLY.
Corrective Action:
THE PASSENGER SIDE BLIND SIDE DETECTOR SYSTEM STAYS ON PERMANENTLY.
Additional Notes:
THE PASSENGER SIDE BLIND SIDE DETECTOR SYSTEM STAYS ON PERMANENTLY.
Mfg Campaign: 11362627
Recall Date: Oct 4, 2020
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
TRANSMISSION FAILURE OF MY 2017 CHEVY IMAPLA LT WHILE DRIVING ON INTERSTATE ON 9/26/20. I HAVE 164,000 ON THE VEHICLE AND ACCORDING TO VEHICLEREPORTS.COM THE LIFETIME EXPECTANCY OF THESE TYPES OF VEHICLES ARE ONLY 160,000. THE TORQUE CONVERTER INSIDE ON THE TRANSMISSION ARE KNOWN FOR FAILING AND COSTING MANY CUSTOMERS SUCH AS MYSELF TONS IN REPAIR COSTS. THERE ARE MANY CONSUMER COMPLAINTS ONLINE OF THE BAD SHIFTING IN 1ST AND 2ND GEAR ON THESE VEHICLES. THE TRANSMISSION JERKED SO BAD REPEATEDLY UNTIL IT CAUSED HEADACHES.
Corrective Action:
TRANSMISSION FAILURE OF MY 2017 CHEVY IMAPLA LT WHILE DRIVING ON INTERSTATE ON 9/26/20. I HAVE 164,000 ON THE VEHICLE AND ACCORDING TO VEHICLEREPORTS.COM THE LIFETIME EXPECTANCY OF THESE TYPES OF VEHICLES ARE ONLY 160,000. THE TORQUE CONVERTER INSIDE ON THE TRANSMISSION ARE KNOWN FOR FAILING AND COSTING MANY CUSTOMERS SUCH AS MYSELF TONS IN REPAIR COSTS. THERE ARE MANY CONSUMER COMPLAINTS ONLINE OF THE BAD SHIFTING IN 1ST AND 2ND GEAR ON THESE VEHICLES. THE TRANSMISSION JERKED SO BAD REPEATEDLY UNTIL IT CAUSED HEADACHES.
Additional Notes:
TRANSMISSION FAILURE OF MY 2017 CHEVY IMAPLA LT WHILE DRIVING ON INTERSTATE ON 9/26/20. I HAVE 164,000 ON THE VEHICLE AND ACCORDING TO VEHICLEREPORTS.COM THE LIFETIME EXPECTANCY OF THESE TYPES OF VEHICLES ARE ONLY 160,000. THE TORQUE CONVERTER INSIDE ON THE TRANSMISSION ARE KNOWN FOR FAILING AND COSTING MANY CUSTOMERS SUCH AS MYSELF TONS IN REPAIR COSTS. THERE ARE MANY CONSUMER COMPLAINTS ONLINE OF THE BAD SHIFTING IN 1ST AND 2ND GEAR ON THESE VEHICLES. THE TRANSMISSION JERKED SO BAD REPEATEDLY UNTIL IT CAUSED HEADACHES.
Mfg Campaign: 11361513
Recall Date: Sep 28, 2020
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHILE I WAS DRIVING THE CAR A WHIT CLOUD OF SMOKE FILLED THE INTERIOR OF THE CAR MAKING THE VISION VERY BURRY. I PARKED MY CAR FOR 2 DAYS BEFORE THE MECHANIC COULD LOOK AT IT. HE REPORTED THAT THE A/C EVAPORATOR CORE RUPTURED AND LEAKING FERON INSIDE THE CAR.
Corrective Action:
WHILE I WAS DRIVING THE CAR A WHIT CLOUD OF SMOKE FILLED THE INTERIOR OF THE CAR MAKING THE VISION VERY BURRY. I PARKED MY CAR FOR 2 DAYS BEFORE THE MECHANIC COULD LOOK AT IT. HE REPORTED THAT THE A/C EVAPORATOR CORE RUPTURED AND LEAKING FERON INSIDE THE CAR.
Additional Notes:
WHILE I WAS DRIVING THE CAR A WHIT CLOUD OF SMOKE FILLED THE INTERIOR OF THE CAR MAKING THE VISION VERY BURRY. I PARKED MY CAR FOR 2 DAYS BEFORE THE MECHANIC COULD LOOK AT IT. HE REPORTED THAT THE A/C EVAPORATOR CORE RUPTURED AND LEAKING FERON INSIDE THE CAR.
Mfg Campaign: 11350408
Recall Date: Aug 20, 2020
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2017 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE SUDDENLY BEGAN TO VIBRATE AND SEEMED AS IF THE VEHICLE WAS LOSING MOTIVE POWER. THE ENGINE POWER REDUCED AND STABILITY CONTROL WARNING LIGHTS WERE ILLUMINATED. THE CONTACT HAD NOT CONTACTED THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 100,836.
Corrective Action:
TL* THE CONTACT OWNS A 2017 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE SUDDENLY BEGAN TO VIBRATE AND SEEMED AS IF THE VEHICLE WAS LOSING MOTIVE POWER. THE ENGINE POWER REDUCED AND STABILITY CONTROL WARNING LIGHTS WERE ILLUMINATED. THE CONTACT HAD NOT CONTACTED THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 100,836.
Additional Notes:
TL* THE CONTACT OWNS A 2017 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE SUDDENLY BEGAN TO VIBRATE AND SEEMED AS IF THE VEHICLE WAS LOSING MOTIVE POWER. THE ENGINE POWER REDUCED AND STABILITY CONTROL WARNING LIGHTS WERE ILLUMINATED. THE CONTACT HAD NOT CONTACTED THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 100,836.
Mfg Campaign: 11349037
Recall Date: Aug 13, 2020
General Motors, Llc
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
TL* THE CONTACT OWNS A 2017 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE SUDDENLY BEGAN TO VIBRATE AND SEEMED AS IF THE VEHICLE WAS LOSING MOTIVE POWER. THE ENGINE POWER REDUCED AND STABILITY CONTROL WARNING LIGHTS WERE ILLUMINATED. THE CONTACT HAD NOT CONTACTED THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 100,836.
Corrective Action:
TL* THE CONTACT OWNS A 2017 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE SUDDENLY BEGAN TO VIBRATE AND SEEMED AS IF THE VEHICLE WAS LOSING MOTIVE POWER. THE ENGINE POWER REDUCED AND STABILITY CONTROL WARNING LIGHTS WERE ILLUMINATED. THE CONTACT HAD NOT CONTACTED THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 100,836.
Additional Notes:
TL* THE CONTACT OWNS A 2017 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE SUDDENLY BEGAN TO VIBRATE AND SEEMED AS IF THE VEHICLE WAS LOSING MOTIVE POWER. THE ENGINE POWER REDUCED AND STABILITY CONTROL WARNING LIGHTS WERE ILLUMINATED. THE CONTACT HAD NOT CONTACTED THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 100,836.
Mfg Campaign: 11349037
Recall Date: Aug 13, 2020
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