Complaints & Recalls
Official Safety Recalls - Important!
11 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2021-2024 Cadillac Escalade and Escalade ESV, Chevrolet Silverado 1500, Suburban, and Tahoe, GMC Sierra 1500, Yukon, and Yukon XL vehicles equipped with a 6.2L V8 gas engine. The connecting rod and/or crankshaft engine components may have manufacturing defects that can lead to engine damage and engine failure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-888-275-9171) or go to www.nhtsa.gov.
Mfg Campaign: N252494000
Recall Date: Apr 24, 2025
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2020-2022 Chevrolet Silverado 1500, 2500, 3500, GMC Sierra 1500, 2500, 3500, 2021 Cadillac Escalade, Escalade ESV, Chevrolet Tahoe, Suburban, GMC Yukon, and Yukon XL vehicles equipped with diesel engines. The transmission control valve may fail and cause the rear wheels to lock-up.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to www.nhtsa.gov.
Mfg Campaign: N242454440
Recall Date: Oct 24, 2024
General Motors, Llc
Safety Issue:
General Motors (GM) is recalling certain 2019-2021 GMC Sierra 1500 and Silverado 1500 vehicles equipped with certain accessory road tires and a 17" spare tire. The 17" spare tire provided with the vehicle is not compatible for use with the accessory wheels, which can cause the anti-lock brake system (ABS) to not function properly under certain conditions.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N212346510
Recall Date: Dec 16, 2021
General Motors, Llc
Safety Issue:
General Motors, LLC. (GM) is recalling certain 2021 Chevrolet Silverado 1500 vehicles. The front driver's side air bag module may be missing one or more metal tabs that secure the plastic air bag cover to the housing.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N212336560
Recall Date: Jul 1, 2021
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2020 Chevrolet Bolt EV and 2021 GMC Canyon and Sierra 1500, 2500 and 3500, Yukon, Yukon XL, Cadillac Escalade and Escalade ESV and Chevrolet Blazer, Camaro, Colorado, Equinox, Silverado 1500, 2500 and 3500, Suburban and Tahoe vehicles. Incorrect bolts may have been used at one or more fastening locations to secure the seat belts to the vehicle. If an incorrect bolt was used, the seat belt may not be properly attached to the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202322230
Recall Date: Dec 23, 2020
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2019-2021 Chevrolet Silverado 1500 and GMC Sierra 1500, 2021 Chevrolet Suburban and Tahoe and GMC Yukon XL and 2020-2021 Chevrolet Silverado 2500 and 3500 and GMC Sierra 2500 and 3500 vehicles. The seat belt brackets may not be secured to the seat frame in the front-row center seating position.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202314670
Recall Date: Dec 17, 2020
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2020 Buick Enclave, Cadillac XT5, GMC Acadia and Chevrolet Traverse vehicles and 2020-2021 Chevrolet Silverado 1500, GMC Sierra 1500 vehicles. The vehicles may have been manufactured with Continental tires that were overcured.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202319030
Recall Date: Nov 5, 2020
Consumer Complaints
672 ComplaintsGeneral Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
I have just been made aware that there is a lot going on right now with the l87 6.2 motor. I purchased my truck last September so I e had it almost a year 1/2. I recently started having what seems like a misfire issue as of 1/20/2025. I have it scheduled to be checked out Friday 1/24/2025. I’m just reporting this to cover my back if any recall or anything comes about. In addition I’ve had regular oil changes and maintenance on the truck. It’s currently inspected and insured.
Corrective Action:
I have just been made aware that there is a lot going on right now with the l87 6.2 motor. I purchased my truck last September so I e had it almost a year 1/2. I recently started having what seems like a misfire issue as of 1/20/2025. I have it scheduled to be checked out Friday 1/24/2025. I’m just reporting this to cover my back if any recall or anything comes about. In addition I’ve had regular oil changes and maintenance on the truck. It’s currently inspected and insured.
Additional Notes:
I have just been made aware that there is a lot going on right now with the l87 6.2 motor. I purchased my truck last September so I e had it almost a year 1/2. I recently started having what seems like a misfire issue as of 1/20/2025. I have it scheduled to be checked out Friday 1/24/2025. I’m just reporting this to cover my back if any recall or anything comes about. In addition I’ve had regular oil changes and maintenance on the truck. It’s currently inspected and insured.
Mfg Campaign: 11637660
Recall Date: Jan 22, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
I have just been made aware that there is a lot going on right now with the l87 6.2 motor. I purchased my truck last September so I e had it almost a year 1/2. I recently started having what seems like a misfire issue as of 1/20/2025. I have it scheduled to be checked out Friday 1/24/2025. I’m just reporting this to cover my back if any recall or anything comes about. In addition I’ve had regular oil changes and maintenance on the truck. It’s currently inspected and insured.
Corrective Action:
I have just been made aware that there is a lot going on right now with the l87 6.2 motor. I purchased my truck last September so I e had it almost a year 1/2. I recently started having what seems like a misfire issue as of 1/20/2025. I have it scheduled to be checked out Friday 1/24/2025. I’m just reporting this to cover my back if any recall or anything comes about. In addition I’ve had regular oil changes and maintenance on the truck. It’s currently inspected and insured.
Additional Notes:
I have just been made aware that there is a lot going on right now with the l87 6.2 motor. I purchased my truck last September so I e had it almost a year 1/2. I recently started having what seems like a misfire issue as of 1/20/2025. I have it scheduled to be checked out Friday 1/24/2025. I’m just reporting this to cover my back if any recall or anything comes about. In addition I’ve had regular oil changes and maintenance on the truck. It’s currently inspected and insured.
Mfg Campaign: 11637660
Recall Date: Jan 22, 2025
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I have just been made aware that there is a lot going on right now with the l87 6.2 motor. I purchased my truck last September so I e had it almost a year 1/2. I recently started having what seems like a misfire issue as of 1/20/2025. I have it scheduled to be checked out Friday 1/24/2025. I’m just reporting this to cover my back if any recall or anything comes about. In addition I’ve had regular oil changes and maintenance on the truck. It’s currently inspected and insured.
Corrective Action:
I have just been made aware that there is a lot going on right now with the l87 6.2 motor. I purchased my truck last September so I e had it almost a year 1/2. I recently started having what seems like a misfire issue as of 1/20/2025. I have it scheduled to be checked out Friday 1/24/2025. I’m just reporting this to cover my back if any recall or anything comes about. In addition I’ve had regular oil changes and maintenance on the truck. It’s currently inspected and insured.
Additional Notes:
I have just been made aware that there is a lot going on right now with the l87 6.2 motor. I purchased my truck last September so I e had it almost a year 1/2. I recently started having what seems like a misfire issue as of 1/20/2025. I have it scheduled to be checked out Friday 1/24/2025. I’m just reporting this to cover my back if any recall or anything comes about. In addition I’ve had regular oil changes and maintenance on the truck. It’s currently inspected and insured.
Mfg Campaign: 11637660
Recall Date: Jan 22, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Started my truck and the check engine light was flashing along with a few other warming lamp lit up. When I went to drive the truck the engine started to make some noise, and didn't have much power. After being diagnosed by the dealer ship the motor needed new valves, lifters and camshaft. The bill for the repairs is going to be around $8,500 and GM is not willing to help with the costs.
Corrective Action:
Started my truck and the check engine light was flashing along with a few other warming lamp lit up. When I went to drive the truck the engine started to make some noise, and didn't have much power. After being diagnosed by the dealer ship the motor needed new valves, lifters and camshaft. The bill for the repairs is going to be around $8,500 and GM is not willing to help with the costs.
Additional Notes:
Started my truck and the check engine light was flashing along with a few other warming lamp lit up. When I went to drive the truck the engine started to make some noise, and didn't have much power. After being diagnosed by the dealer ship the motor needed new valves, lifters and camshaft. The bill for the repairs is going to be around $8,500 and GM is not willing to help with the costs.
Mfg Campaign: 11637398
Recall Date: Jan 21, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Total catastrophic engine failure. Occurred at roughly 80,000 miles. Engine bearing shattered causing total engine loss. Needed to be replaced. Occurred in May 2023. There were no precursors to the event and the engine had been well maintained. I noticed an investigation of my vehicles engine and thought I should report this.
Corrective Action:
Total catastrophic engine failure. Occurred at roughly 80,000 miles. Engine bearing shattered causing total engine loss. Needed to be replaced. Occurred in May 2023. There were no precursors to the event and the engine had been well maintained. I noticed an investigation of my vehicles engine and thought I should report this.
Additional Notes:
Total catastrophic engine failure. Occurred at roughly 80,000 miles. Engine bearing shattered causing total engine loss. Needed to be replaced. Occurred in May 2023. There were no precursors to the event and the engine had been well maintained. I noticed an investigation of my vehicles engine and thought I should report this.
Mfg Campaign: 11637215
Recall Date: Jan 20, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The crankshaft bearings failed causing engine to knock very loudly. I didn't get an engine light. Dealership did replace one bearing and said lifters we fault and replaced. This happened with just over 33000 miles on truck. I didn't receive any extended warranty from manufacturers for any problems that may occur in future from pieces of metal or other contamination to inside of engine.
Corrective Action:
The crankshaft bearings failed causing engine to knock very loudly. I didn't get an engine light. Dealership did replace one bearing and said lifters we fault and replaced. This happened with just over 33000 miles on truck. I didn't receive any extended warranty from manufacturers for any problems that may occur in future from pieces of metal or other contamination to inside of engine.
Additional Notes:
The crankshaft bearings failed causing engine to knock very loudly. I didn't get an engine light. Dealership did replace one bearing and said lifters we fault and replaced. This happened with just over 33000 miles on truck. I didn't receive any extended warranty from manufacturers for any problems that may occur in future from pieces of metal or other contamination to inside of engine.
Mfg Campaign: 11636898
Recall Date: Jan 19, 2025
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
Started The Vehicle and the Steering wheel would not turn. Warning said: Service ESC & Service Power Steering Drive and the Stability Control Light came on. After ready many complaints about the same thing, we turned the car off for 20 minutes and then on again and it worked. But this is dangerous.
Corrective Action:
Started The Vehicle and the Steering wheel would not turn. Warning said: Service ESC & Service Power Steering Drive and the Stability Control Light came on. After ready many complaints about the same thing, we turned the car off for 20 minutes and then on again and it worked. But this is dangerous.
Additional Notes:
Started The Vehicle and the Steering wheel would not turn. Warning said: Service ESC & Service Power Steering Drive and the Stability Control Light came on. After ready many complaints about the same thing, we turned the car off for 20 minutes and then on again and it worked. But this is dangerous.
Mfg Campaign: 11636934
Recall Date: Jan 19, 2025
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Started The Vehicle and the Steering wheel would not turn. Warning said: Service ESC & Service Power Steering Drive and the Stability Control Light came on. After ready many complaints about the same thing, we turned the car off for 20 minutes and then on again and it worked. But this is dangerous.
Corrective Action:
Started The Vehicle and the Steering wheel would not turn. Warning said: Service ESC & Service Power Steering Drive and the Stability Control Light came on. After ready many complaints about the same thing, we turned the car off for 20 minutes and then on again and it worked. But this is dangerous.
Additional Notes:
Started The Vehicle and the Steering wheel would not turn. Warning said: Service ESC & Service Power Steering Drive and the Stability Control Light came on. After ready many complaints about the same thing, we turned the car off for 20 minutes and then on again and it worked. But this is dangerous.
Mfg Campaign: 11636934
Recall Date: Jan 19, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
I was driving 65mph down the freeway when the truck suddenly turned off and the dash told me to put in neutral and start again so I did just that. Made it about another mile and the truck completely turned off and wouldn’t turn back on there was nowhere to pull over or get off the freeway in that time frame so I was stopped in the middle of the highway with my family in the truck. Luckily a guy in another truck was able to push me over to the shoulder with his vehicle where I sat and waited four hours for a tow to the dealership. Two days later they called me and told me it’s spun a bearing and threw two rods and needed a new engine. I’m anal about servicing my vehicles they told me it just happens, but it was a brand new truck with only 35k miles. Ever since I got the new engine installed it’s constantly squeaking and they can’t seem to pin point the issues I feel like it’s going to happen again and this next time I’ll probably be out of warranty and it’ll be out of pocket for me to fix.
Corrective Action:
I was driving 65mph down the freeway when the truck suddenly turned off and the dash told me to put in neutral and start again so I did just that. Made it about another mile and the truck completely turned off and wouldn’t turn back on there was nowhere to pull over or get off the freeway in that time frame so I was stopped in the middle of the highway with my family in the truck. Luckily a guy in another truck was able to push me over to the shoulder with his vehicle where I sat and waited four hours for a tow to the dealership. Two days later they called me and told me it’s spun a bearing and threw two rods and needed a new engine. I’m anal about servicing my vehicles they told me it just happens, but it was a brand new truck with only 35k miles. Ever since I got the new engine installed it’s constantly squeaking and they can’t seem to pin point the issues I feel like it’s going to happen again and this next time I’ll probably be out of warranty and it’ll be out of pocket for me to fix.
Additional Notes:
I was driving 65mph down the freeway when the truck suddenly turned off and the dash told me to put in neutral and start again so I did just that. Made it about another mile and the truck completely turned off and wouldn’t turn back on there was nowhere to pull over or get off the freeway in that time frame so I was stopped in the middle of the highway with my family in the truck. Luckily a guy in another truck was able to push me over to the shoulder with his vehicle where I sat and waited four hours for a tow to the dealership. Two days later they called me and told me it’s spun a bearing and threw two rods and needed a new engine. I’m anal about servicing my vehicles they told me it just happens, but it was a brand new truck with only 35k miles. Ever since I got the new engine installed it’s constantly squeaking and they can’t seem to pin point the issues I feel like it’s going to happen again and this next time I’ll probably be out of warranty and it’ll be out of pocket for me to fix.
Mfg Campaign: 11636943
Recall Date: Jan 19, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Major engine failure / main bearing failure with the engine burning oil and no warning signs no oil leaks or no burning oil smoke out of exhaust. I’m in the process of having the engine re built out of pocket on this date 1/19/2025 and have no documentation from repair shop at this time so I can’t up load any further information till I get it completed,
Corrective Action:
Major engine failure / main bearing failure with the engine burning oil and no warning signs no oil leaks or no burning oil smoke out of exhaust. I’m in the process of having the engine re built out of pocket on this date 1/19/2025 and have no documentation from repair shop at this time so I can’t up load any further information till I get it completed,
Additional Notes:
Major engine failure / main bearing failure with the engine burning oil and no warning signs no oil leaks or no burning oil smoke out of exhaust. I’m in the process of having the engine re built out of pocket on this date 1/19/2025 and have no documentation from repair shop at this time so I can’t up load any further information till I get it completed,
Mfg Campaign: 11636967
Recall Date: Jan 19, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
While driving down a major, extremely dangerous highway [XXX] in Pasco County, FL) my truck randomly shut off (with zero warning, no check engine lights, nothing) Thankfully, i was already in the right hand lane and managed to coast into a gas station. At 60, 375 miles on my 2021 truck I was 352 miles outside of the powertrain warranty, so I had my truck towed to the closest chevy dealership to see if they would good-will the warranty. They (Chevy) reported to me that there was a rod-knock with an estimate of $17,203.52 to rebuild the motor. I would also have to pay approximately $2000 (10 hrs of labor) for tear down of motor to even see if GM would POSSIBLY pay out anything on warranty. I am the only owner of this truck since day 1. I have every oil change record that was done as specified by the manufacturer. I have no means of transportation at this time. My truck is available for inspection. I am also unable to take out any other vehicle loans while I am forced to pay for a truck that now, has no motor. Also, I went in for a recall of a software update for the forward collision system. Previous to the dealerships update, the system was working fine. After the update, the collision system no longer works. This is greatly affecting my ability to work, and function as a member of society. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
While driving down a major, extremely dangerous highway [XXX] in Pasco County, FL) my truck randomly shut off (with zero warning, no check engine lights, nothing) Thankfully, i was already in the right hand lane and managed to coast into a gas station. At 60, 375 miles on my 2021 truck I was 352 miles outside of the powertrain warranty, so I had my truck towed to the closest chevy dealership to see if they would good-will the warranty. They (Chevy) reported to me that there was a rod-knock with an estimate of $17,203.52 to rebuild the motor. I would also have to pay approximately $2000 (10 hrs of labor) for tear down of motor to even see if GM would POSSIBLY pay out anything on warranty. I am the only owner of this truck since day 1. I have every oil change record that was done as specified by the manufacturer. I have no means of transportation at this time. My truck is available for inspection. I am also unable to take out any other vehicle loans while I am forced to pay for a truck that now, has no motor. Also, I went in for a recall of a software update for the forward collision system. Previous to the dealerships update, the system was working fine. After the update, the collision system no longer works. This is greatly affecting my ability to work, and function as a member of society. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
While driving down a major, extremely dangerous highway [XXX] in Pasco County, FL) my truck randomly shut off (with zero warning, no check engine lights, nothing) Thankfully, i was already in the right hand lane and managed to coast into a gas station. At 60, 375 miles on my 2021 truck I was 352 miles outside of the powertrain warranty, so I had my truck towed to the closest chevy dealership to see if they would good-will the warranty. They (Chevy) reported to me that there was a rod-knock with an estimate of $17,203.52 to rebuild the motor. I would also have to pay approximately $2000 (10 hrs of labor) for tear down of motor to even see if GM would POSSIBLY pay out anything on warranty. I am the only owner of this truck since day 1. I have every oil change record that was done as specified by the manufacturer. I have no means of transportation at this time. My truck is available for inspection. I am also unable to take out any other vehicle loans while I am forced to pay for a truck that now, has no motor. Also, I went in for a recall of a software update for the forward collision system. Previous to the dealerships update, the system was working fine. After the update, the collision system no longer works. This is greatly affecting my ability to work, and function as a member of society. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11636690
Recall Date: Jan 18, 2025
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
While driving down a major, extremely dangerous highway [XXX] in Pasco County, FL) my truck randomly shut off (with zero warning, no check engine lights, nothing) Thankfully, i was already in the right hand lane and managed to coast into a gas station. At 60, 375 miles on my 2021 truck I was 352 miles outside of the powertrain warranty, so I had my truck towed to the closest chevy dealership to see if they would good-will the warranty. They (Chevy) reported to me that there was a rod-knock with an estimate of $17,203.52 to rebuild the motor. I would also have to pay approximately $2000 (10 hrs of labor) for tear down of motor to even see if GM would POSSIBLY pay out anything on warranty. I am the only owner of this truck since day 1. I have every oil change record that was done as specified by the manufacturer. I have no means of transportation at this time. My truck is available for inspection. I am also unable to take out any other vehicle loans while I am forced to pay for a truck that now, has no motor. Also, I went in for a recall of a software update for the forward collision system. Previous to the dealerships update, the system was working fine. After the update, the collision system no longer works. This is greatly affecting my ability to work, and function as a member of society. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
While driving down a major, extremely dangerous highway [XXX] in Pasco County, FL) my truck randomly shut off (with zero warning, no check engine lights, nothing) Thankfully, i was already in the right hand lane and managed to coast into a gas station. At 60, 375 miles on my 2021 truck I was 352 miles outside of the powertrain warranty, so I had my truck towed to the closest chevy dealership to see if they would good-will the warranty. They (Chevy) reported to me that there was a rod-knock with an estimate of $17,203.52 to rebuild the motor. I would also have to pay approximately $2000 (10 hrs of labor) for tear down of motor to even see if GM would POSSIBLY pay out anything on warranty. I am the only owner of this truck since day 1. I have every oil change record that was done as specified by the manufacturer. I have no means of transportation at this time. My truck is available for inspection. I am also unable to take out any other vehicle loans while I am forced to pay for a truck that now, has no motor. Also, I went in for a recall of a software update for the forward collision system. Previous to the dealerships update, the system was working fine. After the update, the collision system no longer works. This is greatly affecting my ability to work, and function as a member of society. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
While driving down a major, extremely dangerous highway [XXX] in Pasco County, FL) my truck randomly shut off (with zero warning, no check engine lights, nothing) Thankfully, i was already in the right hand lane and managed to coast into a gas station. At 60, 375 miles on my 2021 truck I was 352 miles outside of the powertrain warranty, so I had my truck towed to the closest chevy dealership to see if they would good-will the warranty. They (Chevy) reported to me that there was a rod-knock with an estimate of $17,203.52 to rebuild the motor. I would also have to pay approximately $2000 (10 hrs of labor) for tear down of motor to even see if GM would POSSIBLY pay out anything on warranty. I am the only owner of this truck since day 1. I have every oil change record that was done as specified by the manufacturer. I have no means of transportation at this time. My truck is available for inspection. I am also unable to take out any other vehicle loans while I am forced to pay for a truck that now, has no motor. Also, I went in for a recall of a software update for the forward collision system. Previous to the dealerships update, the system was working fine. After the update, the collision system no longer works. This is greatly affecting my ability to work, and function as a member of society. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11636690
Recall Date: Jan 18, 2025
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
While driving down a major, extremely dangerous highway [XXX] in Pasco County, FL) my truck randomly shut off (with zero warning, no check engine lights, nothing) Thankfully, i was already in the right hand lane and managed to coast into a gas station. At 60, 375 miles on my 2021 truck I was 352 miles outside of the powertrain warranty, so I had my truck towed to the closest chevy dealership to see if they would good-will the warranty. They (Chevy) reported to me that there was a rod-knock with an estimate of $17,203.52 to rebuild the motor. I would also have to pay approximately $2000 (10 hrs of labor) for tear down of motor to even see if GM would POSSIBLY pay out anything on warranty. I am the only owner of this truck since day 1. I have every oil change record that was done as specified by the manufacturer. I have no means of transportation at this time. My truck is available for inspection. I am also unable to take out any other vehicle loans while I am forced to pay for a truck that now, has no motor. Also, I went in for a recall of a software update for the forward collision system. Previous to the dealerships update, the system was working fine. After the update, the collision system no longer works. This is greatly affecting my ability to work, and function as a member of society. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
While driving down a major, extremely dangerous highway [XXX] in Pasco County, FL) my truck randomly shut off (with zero warning, no check engine lights, nothing) Thankfully, i was already in the right hand lane and managed to coast into a gas station. At 60, 375 miles on my 2021 truck I was 352 miles outside of the powertrain warranty, so I had my truck towed to the closest chevy dealership to see if they would good-will the warranty. They (Chevy) reported to me that there was a rod-knock with an estimate of $17,203.52 to rebuild the motor. I would also have to pay approximately $2000 (10 hrs of labor) for tear down of motor to even see if GM would POSSIBLY pay out anything on warranty. I am the only owner of this truck since day 1. I have every oil change record that was done as specified by the manufacturer. I have no means of transportation at this time. My truck is available for inspection. I am also unable to take out any other vehicle loans while I am forced to pay for a truck that now, has no motor. Also, I went in for a recall of a software update for the forward collision system. Previous to the dealerships update, the system was working fine. After the update, the collision system no longer works. This is greatly affecting my ability to work, and function as a member of society. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
While driving down a major, extremely dangerous highway [XXX] in Pasco County, FL) my truck randomly shut off (with zero warning, no check engine lights, nothing) Thankfully, i was already in the right hand lane and managed to coast into a gas station. At 60, 375 miles on my 2021 truck I was 352 miles outside of the powertrain warranty, so I had my truck towed to the closest chevy dealership to see if they would good-will the warranty. They (Chevy) reported to me that there was a rod-knock with an estimate of $17,203.52 to rebuild the motor. I would also have to pay approximately $2000 (10 hrs of labor) for tear down of motor to even see if GM would POSSIBLY pay out anything on warranty. I am the only owner of this truck since day 1. I have every oil change record that was done as specified by the manufacturer. I have no means of transportation at this time. My truck is available for inspection. I am also unable to take out any other vehicle loans while I am forced to pay for a truck that now, has no motor. Also, I went in for a recall of a software update for the forward collision system. Previous to the dealerships update, the system was working fine. After the update, the collision system no longer works. This is greatly affecting my ability to work, and function as a member of society. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11636690
Recall Date: Jan 18, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Engine stopped working while driving on major highway. Coasted to stop on shoulder. Truck was towed to nearest Chevy dealer, Parkway Chevy, Tomball, TX ([XXX]). Diagnosed bearings failed, camshaft froze and engine valve damaged. After rude treatment by service agent and service manager, towed truck to original dealer in Conroe, TX-- Buckalew Chev/Keating Chev (Nov. 25, 2024). They confirmed problem and truck has been sitting at their dealership since Nov. 25, 2024 waiting for re-mfgd engine. No timeline given for replacement. Bought another truck (Toyota Tundra -- [XXX]). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Engine stopped working while driving on major highway. Coasted to stop on shoulder. Truck was towed to nearest Chevy dealer, Parkway Chevy, Tomball, TX ([XXX]). Diagnosed bearings failed, camshaft froze and engine valve damaged. After rude treatment by service agent and service manager, towed truck to original dealer in Conroe, TX-- Buckalew Chev/Keating Chev (Nov. 25, 2024). They confirmed problem and truck has been sitting at their dealership since Nov. 25, 2024 waiting for re-mfgd engine. No timeline given for replacement. Bought another truck (Toyota Tundra -- [XXX]). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Engine stopped working while driving on major highway. Coasted to stop on shoulder. Truck was towed to nearest Chevy dealer, Parkway Chevy, Tomball, TX ([XXX]). Diagnosed bearings failed, camshaft froze and engine valve damaged. After rude treatment by service agent and service manager, towed truck to original dealer in Conroe, TX-- Buckalew Chev/Keating Chev (Nov. 25, 2024). They confirmed problem and truck has been sitting at their dealership since Nov. 25, 2024 waiting for re-mfgd engine. No timeline given for replacement. Bought another truck (Toyota Tundra -- [XXX]). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11636710
Recall Date: Jan 18, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Engine lifter failure at 75 k miles
Corrective Action:
Engine lifter failure at 75 k miles
Additional Notes:
Engine lifter failure at 75 k miles
Mfg Campaign: 11636725
Recall Date: Jan 18, 2025
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
1. The automatic tailgate opens by itself randomly. It appears to be malfunctioning. I am unable to open it from the tailgate now. When it’s open it continues to attempt to unlatch making the noise. It’s opened while driving. 2. So far I lost a cooler on the highway due to this problem which would cause a road hazard to other drivers. 3. I brought it to the dealer they said it’s not there problem due to my vin not matching the recall even though there’s a recall for this problem with same year trucks. 4. It has not been inspected due it not being an official recall. 5. No warning lights regarding this issue.
Corrective Action:
1. The automatic tailgate opens by itself randomly. It appears to be malfunctioning. I am unable to open it from the tailgate now. When it’s open it continues to attempt to unlatch making the noise. It’s opened while driving. 2. So far I lost a cooler on the highway due to this problem which would cause a road hazard to other drivers. 3. I brought it to the dealer they said it’s not there problem due to my vin not matching the recall even though there’s a recall for this problem with same year trucks. 4. It has not been inspected due it not being an official recall. 5. No warning lights regarding this issue.
Additional Notes:
1. The automatic tailgate opens by itself randomly. It appears to be malfunctioning. I am unable to open it from the tailgate now. When it’s open it continues to attempt to unlatch making the noise. It’s opened while driving. 2. So far I lost a cooler on the highway due to this problem which would cause a road hazard to other drivers. 3. I brought it to the dealer they said it’s not there problem due to my vin not matching the recall even though there’s a recall for this problem with same year trucks. 4. It has not been inspected due it not being an official recall. 5. No warning lights regarding this issue.
Mfg Campaign: 11636290
Recall Date: Jan 16, 2025
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
1. The automatic tailgate opens by itself randomly. It appears to be malfunctioning. I am unable to open it from the tailgate now. When it’s open it continues to attempt to unlatch making the noise. It’s opened while driving. 2. So far I lost a cooler on the highway due to this problem which would cause a road hazard to other drivers. 3. I brought it to the dealer they said it’s not there problem due to my vin not matching the recall even though there’s a recall for this problem with same year trucks. 4. It has not been inspected due it not being an official recall. 5. No warning lights regarding this issue.
Corrective Action:
1. The automatic tailgate opens by itself randomly. It appears to be malfunctioning. I am unable to open it from the tailgate now. When it’s open it continues to attempt to unlatch making the noise. It’s opened while driving. 2. So far I lost a cooler on the highway due to this problem which would cause a road hazard to other drivers. 3. I brought it to the dealer they said it’s not there problem due to my vin not matching the recall even though there’s a recall for this problem with same year trucks. 4. It has not been inspected due it not being an official recall. 5. No warning lights regarding this issue.
Additional Notes:
1. The automatic tailgate opens by itself randomly. It appears to be malfunctioning. I am unable to open it from the tailgate now. When it’s open it continues to attempt to unlatch making the noise. It’s opened while driving. 2. So far I lost a cooler on the highway due to this problem which would cause a road hazard to other drivers. 3. I brought it to the dealer they said it’s not there problem due to my vin not matching the recall even though there’s a recall for this problem with same year trucks. 4. It has not been inspected due it not being an official recall. 5. No warning lights regarding this issue.
Mfg Campaign: 11636290
Recall Date: Jan 16, 2025
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
1. The automatic tailgate opens by itself randomly. It appears to be malfunctioning. I am unable to open it from the tailgate now. When it’s open it continues to attempt to unlatch making the noise. It’s opened while driving. 2. So far I lost a cooler on the highway due to this problem which would cause a road hazard to other drivers. 3. I brought it to the dealer they said it’s not there problem due to my vin not matching the recall even though there’s a recall for this problem with same year trucks. 4. It has not been inspected due it not being an official recall. 5. No warning lights regarding this issue.
Corrective Action:
1. The automatic tailgate opens by itself randomly. It appears to be malfunctioning. I am unable to open it from the tailgate now. When it’s open it continues to attempt to unlatch making the noise. It’s opened while driving. 2. So far I lost a cooler on the highway due to this problem which would cause a road hazard to other drivers. 3. I brought it to the dealer they said it’s not there problem due to my vin not matching the recall even though there’s a recall for this problem with same year trucks. 4. It has not been inspected due it not being an official recall. 5. No warning lights regarding this issue.
Additional Notes:
1. The automatic tailgate opens by itself randomly. It appears to be malfunctioning. I am unable to open it from the tailgate now. When it’s open it continues to attempt to unlatch making the noise. It’s opened while driving. 2. So far I lost a cooler on the highway due to this problem which would cause a road hazard to other drivers. 3. I brought it to the dealer they said it’s not there problem due to my vin not matching the recall even though there’s a recall for this problem with same year trucks. 4. It has not been inspected due it not being an official recall. 5. No warning lights regarding this issue.
Mfg Campaign: 11636290
Recall Date: Jan 16, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Vehicle has less than 35k miles. Vehicle started and operated normally Attempted to turn onto main thoroughfare from a stop. While still in drive, vehicle engine rev’d up but transmission did not engage. Attempted to cycle through gear selector with same result. Reverse is the only gear that allowed vehicle movement. Serious safety concern if this were to happen while traveling at any significant speed or if trying to merge or cross heavy traffic. Vehicle has not had an official diagnosis, but I believe this is a transmission valve body problem known to the manufacturer. There was no indication prior to this event of any mechanical or electrical problems with the vehicle. This issue could easily get someone killed.
Corrective Action:
Vehicle has less than 35k miles. Vehicle started and operated normally Attempted to turn onto main thoroughfare from a stop. While still in drive, vehicle engine rev’d up but transmission did not engage. Attempted to cycle through gear selector with same result. Reverse is the only gear that allowed vehicle movement. Serious safety concern if this were to happen while traveling at any significant speed or if trying to merge or cross heavy traffic. Vehicle has not had an official diagnosis, but I believe this is a transmission valve body problem known to the manufacturer. There was no indication prior to this event of any mechanical or electrical problems with the vehicle. This issue could easily get someone killed.
Additional Notes:
Vehicle has less than 35k miles. Vehicle started and operated normally Attempted to turn onto main thoroughfare from a stop. While still in drive, vehicle engine rev’d up but transmission did not engage. Attempted to cycle through gear selector with same result. Reverse is the only gear that allowed vehicle movement. Serious safety concern if this were to happen while traveling at any significant speed or if trying to merge or cross heavy traffic. Vehicle has not had an official diagnosis, but I believe this is a transmission valve body problem known to the manufacturer. There was no indication prior to this event of any mechanical or electrical problems with the vehicle. This issue could easily get someone killed.
Mfg Campaign: 11635864
Recall Date: Jan 14, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Vehicle has less than 35k miles. Vehicle started and operated normally Attempted to turn onto main thoroughfare from a stop. While still in drive, vehicle engine rev’d up but transmission did not engage. Attempted to cycle through gear selector with same result. Reverse is the only gear that allowed vehicle movement. Serious safety concern if this were to happen while traveling at any significant speed or if trying to merge or cross heavy traffic. Vehicle has not had an official diagnosis, but I believe this is a transmission valve body problem known to the manufacturer. There was no indication prior to this event of any mechanical or electrical problems with the vehicle. This issue could easily get someone killed.
Corrective Action:
Vehicle has less than 35k miles. Vehicle started and operated normally Attempted to turn onto main thoroughfare from a stop. While still in drive, vehicle engine rev’d up but transmission did not engage. Attempted to cycle through gear selector with same result. Reverse is the only gear that allowed vehicle movement. Serious safety concern if this were to happen while traveling at any significant speed or if trying to merge or cross heavy traffic. Vehicle has not had an official diagnosis, but I believe this is a transmission valve body problem known to the manufacturer. There was no indication prior to this event of any mechanical or electrical problems with the vehicle. This issue could easily get someone killed.
Additional Notes:
Vehicle has less than 35k miles. Vehicle started and operated normally Attempted to turn onto main thoroughfare from a stop. While still in drive, vehicle engine rev’d up but transmission did not engage. Attempted to cycle through gear selector with same result. Reverse is the only gear that allowed vehicle movement. Serious safety concern if this were to happen while traveling at any significant speed or if trying to merge or cross heavy traffic. Vehicle has not had an official diagnosis, but I believe this is a transmission valve body problem known to the manufacturer. There was no indication prior to this event of any mechanical or electrical problems with the vehicle. This issue could easily get someone killed.
Mfg Campaign: 11635864
Recall Date: Jan 14, 2025
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Valencia, CA • 36 yrs
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