Complaints & Recalls
Official Safety Recalls - Important!
7 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2017-2019 Chevrolet Silverado 2500, 3500, and GMC Sierra 2500, 3500 vehicles equipped with a dual fuel tank option. The rear fuel tank may collapse and prevent the fuel pump from transferring fuel to the front tank, resulting in an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N222368030
Recall Date: Feb 2, 2023
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2017-2019 Chevrolet Silverado 2500, 3500 and 2017-2019 GMC Sierra 2500 and 3500 vehicles equipped with a Duramax diesel 6.6 liter engine and an optional engine-block heater cord. An electrical short-circuit may occur in the engine-block heater cable or in the terminals that connect the heater cable to the block heater.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N212329840
Recall Date: Jul 1, 2021
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2019 Chevrolet Silverado 4500, 5500 and 6500 vehicles and 2017-2019 Chevrolet Silverado 2500 and 3500 vehicles and GMC Sierra 2500 and 3500 vehicles equipped with Duramax 6.6 liter diesel engines and an optional engine-block heater. The engine block heater cord or the terminals that connect the heater cord to the block heater may short circuit and fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N182206310, -11, -12
Recall Date: Apr 25, 2019
General Motors Llc
Safety Issue:
General Motors (GM) is recalling certain 2017-2018 Chevrolet Silverado 2500 and 3500 and GMC Sierra 2500 and 3500 trucks. The front seat belt retractor assemblies were built with the incorrect torsion bar. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 209, "Seat Belt Assemblies."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17368, 17375, 17376
Recall Date: Sep 14, 2017
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain model year 2015-2017 Chevrolet Silverado 2500 HD, 3500 HD, Tahoe, Suburban, GMC Sierra 2500 HD and 3500 HD, GMC Yukon, GMC Yukon XL, Cadillac Escalade and Cadillac Escalade ESV vehicles and 2014-2017 Chevrolet Corvette, Silverado 1500, Trax, Caprice Police Pursuit Vehicle, GMC Sierra 1500, Buick Encore, and 2014-2016 Buick Lacrosse, Chevrolet Spark EV and SS vehicles. In the affected vehicles, certain driving conditions may cause the air bag sensing and diagnostic module (SDM) software to activate a diagnostic test. During this test, deployment of the frontal air bags and the seat belt pretensioners would not occur in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16007
Recall Date: Sep 8, 2016
Consumer Complaints
69 ComplaintsGeneral Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
When transiting between airport and home in very remote area in subzero temps the DEF warning system suddenly came on limiting vehicle speed progressively. No services were available both at this time of day and in this very remote area. There needs to be some way to override this system in the case of potential life and death. There were no warnings that this system was going to activate, it simply came on. The system had plenty of fluid but it appears the DEF heater failed. A vehicle should have an override for life and safety matters. Vehicle is going to a diesel mechanic for service now.
Corrective Action:
When transiting between airport and home in very remote area in subzero temps the DEF warning system suddenly came on limiting vehicle speed progressively. No services were available both at this time of day and in this very remote area. There needs to be some way to override this system in the case of potential life and death. There were no warnings that this system was going to activate, it simply came on. The system had plenty of fluid but it appears the DEF heater failed. A vehicle should have an override for life and safety matters. Vehicle is going to a diesel mechanic for service now.
Additional Notes:
When transiting between airport and home in very remote area in subzero temps the DEF warning system suddenly came on limiting vehicle speed progressively. No services were available both at this time of day and in this very remote area. There needs to be some way to override this system in the case of potential life and death. There were no warnings that this system was going to activate, it simply came on. The system had plenty of fluid but it appears the DEF heater failed. A vehicle should have an override for life and safety matters. Vehicle is going to a diesel mechanic for service now.
Mfg Campaign: 11495697
Recall Date: Dec 1, 2022
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
When transiting between airport and home in very remote area in subzero temps the DEF warning system suddenly came on limiting vehicle speed progressively. No services were available both at this time of day and in this very remote area. There needs to be some way to override this system in the case of potential life and death. There were no warnings that this system was going to activate, it simply came on. The system had plenty of fluid but it appears the DEF heater failed. A vehicle should have an override for life and safety matters. Vehicle is going to a diesel mechanic for service now.
Corrective Action:
When transiting between airport and home in very remote area in subzero temps the DEF warning system suddenly came on limiting vehicle speed progressively. No services were available both at this time of day and in this very remote area. There needs to be some way to override this system in the case of potential life and death. There were no warnings that this system was going to activate, it simply came on. The system had plenty of fluid but it appears the DEF heater failed. A vehicle should have an override for life and safety matters. Vehicle is going to a diesel mechanic for service now.
Additional Notes:
When transiting between airport and home in very remote area in subzero temps the DEF warning system suddenly came on limiting vehicle speed progressively. No services were available both at this time of day and in this very remote area. There needs to be some way to override this system in the case of potential life and death. There were no warnings that this system was going to activate, it simply came on. The system had plenty of fluid but it appears the DEF heater failed. A vehicle should have an override for life and safety matters. Vehicle is going to a diesel mechanic for service now.
Mfg Campaign: 11495697
Recall Date: Dec 1, 2022
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
At about 62,000 miles the vehicle check engine light came on with codes P0700 and P0741, the RPMs go up as you accelerate but will not shift unless you let off the gas pedal. Reaching 5-6000 RPMs. Had mechanic drop transmission pan no metal found. Reading several TSBs on this issue the transmission should be recalled. Also when towing camper there was some electrical issues when the trailer was contacted the truck would not recognize trailer connected, had to shut the truck off for few minutes and restart to recognize the connection. Truck also lost power when trailer was connected and ran very sluggish, also experienced the shifting issues.
Corrective Action:
At about 62,000 miles the vehicle check engine light came on with codes P0700 and P0741, the RPMs go up as you accelerate but will not shift unless you let off the gas pedal. Reaching 5-6000 RPMs. Had mechanic drop transmission pan no metal found. Reading several TSBs on this issue the transmission should be recalled. Also when towing camper there was some electrical issues when the trailer was contacted the truck would not recognize trailer connected, had to shut the truck off for few minutes and restart to recognize the connection. Truck also lost power when trailer was connected and ran very sluggish, also experienced the shifting issues.
Additional Notes:
At about 62,000 miles the vehicle check engine light came on with codes P0700 and P0741, the RPMs go up as you accelerate but will not shift unless you let off the gas pedal. Reaching 5-6000 RPMs. Had mechanic drop transmission pan no metal found. Reading several TSBs on this issue the transmission should be recalled. Also when towing camper there was some electrical issues when the trailer was contacted the truck would not recognize trailer connected, had to shut the truck off for few minutes and restart to recognize the connection. Truck also lost power when trailer was connected and ran very sluggish, also experienced the shifting issues.
Mfg Campaign: 11491745
Recall Date: Nov 1, 2022
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
I was on a 2 hour drive hauling my 8000lbs trailer when the service trailer brake alarm went off. It constantly dinged the whole 2 hour trip and caused my trailer brakes not to work putting me and my family in danger hauling such a load with no brakes. Not only do I have no brakes but the truck is deemed undrivable due to the constant distractions of the dinging. It also inoperates the message screen to see my speed or to use any other functions like voice commands and radio. I have numerous shops look at it and wasted a few hundred bucks in parts and labor to find this problem with no resolution insight. This is due to a faulty wiring harness somewhere in the truck.
Corrective Action:
I was on a 2 hour drive hauling my 8000lbs trailer when the service trailer brake alarm went off. It constantly dinged the whole 2 hour trip and caused my trailer brakes not to work putting me and my family in danger hauling such a load with no brakes. Not only do I have no brakes but the truck is deemed undrivable due to the constant distractions of the dinging. It also inoperates the message screen to see my speed or to use any other functions like voice commands and radio. I have numerous shops look at it and wasted a few hundred bucks in parts and labor to find this problem with no resolution insight. This is due to a faulty wiring harness somewhere in the truck.
Additional Notes:
I was on a 2 hour drive hauling my 8000lbs trailer when the service trailer brake alarm went off. It constantly dinged the whole 2 hour trip and caused my trailer brakes not to work putting me and my family in danger hauling such a load with no brakes. Not only do I have no brakes but the truck is deemed undrivable due to the constant distractions of the dinging. It also inoperates the message screen to see my speed or to use any other functions like voice commands and radio. I have numerous shops look at it and wasted a few hundred bucks in parts and labor to find this problem with no resolution insight. This is due to a faulty wiring harness somewhere in the truck.
Mfg Campaign: 11453146
Recall Date: Feb 20, 2022
General Motors, Llc
Defect Description:
EQUIPMENT
Potential Consequences:
The contact owns a 2017 Chevrolet Silverado 2500. The contact received notification of NHTSA Campaign Number: 21V496000 (Equipment) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced the failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2017 Chevrolet Silverado 2500. The contact received notification of NHTSA Campaign Number: 21V496000 (Equipment) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced the failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2017 Chevrolet Silverado 2500. The contact received notification of NHTSA Campaign Number: 21V496000 (Equipment) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced the failure. VIN tool confirms parts not available.
Mfg Campaign: 11447041
Recall Date: Jan 11, 2022
General Motors, Llc
Defect Description:
EQUIPMENT
Potential Consequences:
The contact owns a 2017 Chevrolet Silverado 2500. The contact received a notification for NHTSA Campaign Number: 21V496000 (Equipment) however, the part to do the recall repair was unavailable. The dealer had been notified about the recall; however, the contact was informed that parts were not yet available. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts are not available.
Corrective Action:
The contact owns a 2017 Chevrolet Silverado 2500. The contact received a notification for NHTSA Campaign Number: 21V496000 (Equipment) however, the part to do the recall repair was unavailable. The dealer had been notified about the recall; however, the contact was informed that parts were not yet available. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts are not available.
Additional Notes:
The contact owns a 2017 Chevrolet Silverado 2500. The contact received a notification for NHTSA Campaign Number: 21V496000 (Equipment) however, the part to do the recall repair was unavailable. The dealer had been notified about the recall; however, the contact was informed that parts were not yet available. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts are not available.
Mfg Campaign: 11440927
Recall Date: Nov 18, 2021
General Motors, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
On 09/30/2020, I purchase a used 2017 Chevrolet 2500HD work truck. Since the day I started driving, I been replacing tires every 2-3 months. I was told by different people, it’s normal because of weight. I took the truck to, suspension specialist, he said it was axle and wanted to charge 4000, didn’t have that money and decided to change tires, instead. I called dealer and explain, he said that maybe I cause it. This people are no help. Today, 11/18/2021- 5:18 pm, the center of the truck, between cab and rear bed, is sunken, it looks like the body frame got bent. It’s bad. I call dealer and spoke to Mr. Arbi, he said there’s nothing he can do and it’s my problem. I’m not going to start arguing and just told him thank you and decide to report him. When I bought it, I was told it was on a minor accident, nothing major. I don’t think so. I’m no expert, and I can see the body frame, bent. This dealer got me upset, just thinking that I’m stuck with this problem, and now I need to figure out how to fix, is the body frame. Please, help me, advise, what can I do, since I finance this truck. I, can’t drive it, I need to tow. I wish I can send picture. Thank you, any information will be appreciated. Miles when I bought, approx. 75000+. Miles today 11/18/2021. 143764
Corrective Action:
On 09/30/2020, I purchase a used 2017 Chevrolet 2500HD work truck. Since the day I started driving, I been replacing tires every 2-3 months. I was told by different people, it’s normal because of weight. I took the truck to, suspension specialist, he said it was axle and wanted to charge 4000, didn’t have that money and decided to change tires, instead. I called dealer and explain, he said that maybe I cause it. This people are no help. Today, 11/18/2021- 5:18 pm, the center of the truck, between cab and rear bed, is sunken, it looks like the body frame got bent. It’s bad. I call dealer and spoke to Mr. Arbi, he said there’s nothing he can do and it’s my problem. I’m not going to start arguing and just told him thank you and decide to report him. When I bought it, I was told it was on a minor accident, nothing major. I don’t think so. I’m no expert, and I can see the body frame, bent. This dealer got me upset, just thinking that I’m stuck with this problem, and now I need to figure out how to fix, is the body frame. Please, help me, advise, what can I do, since I finance this truck. I, can’t drive it, I need to tow. I wish I can send picture. Thank you, any information will be appreciated. Miles when I bought, approx. 75000+. Miles today 11/18/2021. 143764
Additional Notes:
On 09/30/2020, I purchase a used 2017 Chevrolet 2500HD work truck. Since the day I started driving, I been replacing tires every 2-3 months. I was told by different people, it’s normal because of weight. I took the truck to, suspension specialist, he said it was axle and wanted to charge 4000, didn’t have that money and decided to change tires, instead. I called dealer and explain, he said that maybe I cause it. This people are no help. Today, 11/18/2021- 5:18 pm, the center of the truck, between cab and rear bed, is sunken, it looks like the body frame got bent. It’s bad. I call dealer and spoke to Mr. Arbi, he said there’s nothing he can do and it’s my problem. I’m not going to start arguing and just told him thank you and decide to report him. When I bought it, I was told it was on a minor accident, nothing major. I don’t think so. I’m no expert, and I can see the body frame, bent. This dealer got me upset, just thinking that I’m stuck with this problem, and now I need to figure out how to fix, is the body frame. Please, help me, advise, what can I do, since I finance this truck. I, can’t drive it, I need to tow. I wish I can send picture. Thank you, any information will be appreciated. Miles when I bought, approx. 75000+. Miles today 11/18/2021. 143764
Mfg Campaign: 11440973
Recall Date: Nov 18, 2021
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I recently began getting “service trailer brakes” on my screen. This only occurs when towing trailers and not a single trailer. These trailer do not cause the alarm on similar vehicles either. I took it to the shop who didn’t look at my vehicle for a week. During this time my cell booster was plugged in the whole time, which drained the battery. The tech called and said it was a low voltage issue. I told him to disconnect the cell booster and charge the battery. He did and no more low voltage. Then he stated that there was no problem with the trailer brakes. I asked how that system was tested and he said they didn’t ave a way to test it. Hmmm. There are number of these complaints all over the internet with the same “code” and GM is not able to, and unwilling to diagnose it and correct it.
Corrective Action:
I recently began getting “service trailer brakes” on my screen. This only occurs when towing trailers and not a single trailer. These trailer do not cause the alarm on similar vehicles either. I took it to the shop who didn’t look at my vehicle for a week. During this time my cell booster was plugged in the whole time, which drained the battery. The tech called and said it was a low voltage issue. I told him to disconnect the cell booster and charge the battery. He did and no more low voltage. Then he stated that there was no problem with the trailer brakes. I asked how that system was tested and he said they didn’t ave a way to test it. Hmmm. There are number of these complaints all over the internet with the same “code” and GM is not able to, and unwilling to diagnose it and correct it.
Additional Notes:
I recently began getting “service trailer brakes” on my screen. This only occurs when towing trailers and not a single trailer. These trailer do not cause the alarm on similar vehicles either. I took it to the shop who didn’t look at my vehicle for a week. During this time my cell booster was plugged in the whole time, which drained the battery. The tech called and said it was a low voltage issue. I told him to disconnect the cell booster and charge the battery. He did and no more low voltage. Then he stated that there was no problem with the trailer brakes. I asked how that system was tested and he said they didn’t ave a way to test it. Hmmm. There are number of these complaints all over the internet with the same “code” and GM is not able to, and unwilling to diagnose it and correct it.
Mfg Campaign: 11440559
Recall Date: Nov 15, 2021
General Motors, Llc
Defect Description:
EQUIPMENT
Potential Consequences:
The contact owns a 2017 Chevrolet Silverado 2500. The contact received notification of NHTSA campaign number: 21V496000 (Equipment) however, the part to do the recall repair was unavailable. The vehicle was taken to the local dealer who stated that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Vin tool confirms parts are not available.
Corrective Action:
The contact owns a 2017 Chevrolet Silverado 2500. The contact received notification of NHTSA campaign number: 21V496000 (Equipment) however, the part to do the recall repair was unavailable. The vehicle was taken to the local dealer who stated that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Vin tool confirms parts are not available.
Additional Notes:
The contact owns a 2017 Chevrolet Silverado 2500. The contact received notification of NHTSA campaign number: 21V496000 (Equipment) however, the part to do the recall repair was unavailable. The vehicle was taken to the local dealer who stated that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Vin tool confirms parts are not available.
Mfg Campaign: 11431098
Recall Date: Aug 30, 2021
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2017 CHEVROLET SILVERADO 2500. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30-35 MPH, THE VEHICLE FAILED TO SHIFT GEARS CORRECTLY. THE VEHICLE WAS TAKEN TO SHERRELL CHEVROLET INC; (2258 N 1ST ST, HERMISTON, OR 97838, (541) 567-6487) WHERE THE MECHANIC CLEANED THE TRANSMISSION SENSOR AND THE FUEL INJECTORS HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER TO BE DIAGNOSED. THE MECHANIC STATED THAT THE VEHICLE NEEDED TO BE SEEN BY A SPECIALIST FROM CHEVROLET. THE CONTACT STATED THAT THE DEALER REASSEMBLED THE TRANSMISSION HOWEVER, THE TRANSMISSION FAILURE WORSENED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 28,044 AND WAS UNDER ALL NEW WARRANTIES .*DT Consumer contacted Chevy Customer Assistance and case number [XXX] was issued and case worker Dalea, phone number 866-790-5600 on 8/18/20. Consumer contacted another dealer and was told the same thing transmission needs to replaced. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).”
Corrective Action:
TL* THE CONTACT OWNS A 2017 CHEVROLET SILVERADO 2500. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30-35 MPH, THE VEHICLE FAILED TO SHIFT GEARS CORRECTLY. THE VEHICLE WAS TAKEN TO SHERRELL CHEVROLET INC; (2258 N 1ST ST, HERMISTON, OR 97838, (541) 567-6487) WHERE THE MECHANIC CLEANED THE TRANSMISSION SENSOR AND THE FUEL INJECTORS HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER TO BE DIAGNOSED. THE MECHANIC STATED THAT THE VEHICLE NEEDED TO BE SEEN BY A SPECIALIST FROM CHEVROLET. THE CONTACT STATED THAT THE DEALER REASSEMBLED THE TRANSMISSION HOWEVER, THE TRANSMISSION FAILURE WORSENED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 28,044 AND WAS UNDER ALL NEW WARRANTIES .*DT Consumer contacted Chevy Customer Assistance and case number [XXX] was issued and case worker Dalea, phone number 866-790-5600 on 8/18/20. Consumer contacted another dealer and was told the same thing transmission needs to replaced. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).”
Additional Notes:
TL* THE CONTACT OWNS A 2017 CHEVROLET SILVERADO 2500. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30-35 MPH, THE VEHICLE FAILED TO SHIFT GEARS CORRECTLY. THE VEHICLE WAS TAKEN TO SHERRELL CHEVROLET INC; (2258 N 1ST ST, HERMISTON, OR 97838, (541) 567-6487) WHERE THE MECHANIC CLEANED THE TRANSMISSION SENSOR AND THE FUEL INJECTORS HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER TO BE DIAGNOSED. THE MECHANIC STATED THAT THE VEHICLE NEEDED TO BE SEEN BY A SPECIALIST FROM CHEVROLET. THE CONTACT STATED THAT THE DEALER REASSEMBLED THE TRANSMISSION HOWEVER, THE TRANSMISSION FAILURE WORSENED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 28,044 AND WAS UNDER ALL NEW WARRANTIES .*DT Consumer contacted Chevy Customer Assistance and case number [XXX] was issued and case worker Dalea, phone number 866-790-5600 on 8/18/20. Consumer contacted another dealer and was told the same thing transmission needs to replaced. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).”
Mfg Campaign: 11403549
Recall Date: Mar 17, 2021
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I WENT TO PUSH THE BUTTON FOR SIDE MIRROR AND REAR WINDOW DEFROST AND MY DAUGHTER WAS IN BACK SEAT SAID SHE SMELLED SOMETHING AND HEARD A BUZZING NOISE . I DIDNT KNOW WHAT IT WAS UNTIL TODAY AND I REALIZED MY REAR DEFROST IS NOT WORKING BUT THE MIRRORS DO .
Corrective Action:
I WENT TO PUSH THE BUTTON FOR SIDE MIRROR AND REAR WINDOW DEFROST AND MY DAUGHTER WAS IN BACK SEAT SAID SHE SMELLED SOMETHING AND HEARD A BUZZING NOISE . I DIDNT KNOW WHAT IT WAS UNTIL TODAY AND I REALIZED MY REAR DEFROST IS NOT WORKING BUT THE MIRRORS DO .
Additional Notes:
I WENT TO PUSH THE BUTTON FOR SIDE MIRROR AND REAR WINDOW DEFROST AND MY DAUGHTER WAS IN BACK SEAT SAID SHE SMELLED SOMETHING AND HEARD A BUZZING NOISE . I DIDNT KNOW WHAT IT WAS UNTIL TODAY AND I REALIZED MY REAR DEFROST IS NOT WORKING BUT THE MIRRORS DO .
Mfg Campaign: 11396452
Recall Date: Feb 16, 2021
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
I WAS STOPPED AT A STOPLIGHT, WHEN THE LIGHT TURNED GREEN, I LET OFF THE BRAKE AND THE TRUCK TOOK OFF AT FULL THROTTLE. I NEVER EVEN HAD TIME TO TOUCH THE GAS PEDAL, IT WENT FROM 0 TO 60 IN LESS THAN 1/2 A BLOCK. I THOUGHT IT MAY HAVE BEEN A CRUISE CONTROL ISSUE AND TRIED SEVERAL TIMES TO TURN IT OFF, BUT DIDN'T SLOW DOWN ONE BIT. WHEN WE GOT OUT OF TOWN, I LET OFF THE BRAKES AND IT CONTINUED TO GAIN SPEED UNTIL WE HIT 75 MPH. I AGAIN ENGAGED THE BRAKES, TURNED A CORNER TO GET OFF THE ROAD, AND WHEN I TURNED, THE TRUCK WENT BACK TO NORMAL. IT WAS LIKE A SWITCH WAS TURNED OFF. THE ENTIRE INCIDENT LASTED ABOUT 5 MINUTES, BUT IF WE HAD SNOW OR ICE ON THE ROAD AS IS USUAL THIS TIME OF YEAR, IT SURELY WOULD HAVE RESULTED IN A SERIOUS ACCIDENT.
Corrective Action:
I WAS STOPPED AT A STOPLIGHT, WHEN THE LIGHT TURNED GREEN, I LET OFF THE BRAKE AND THE TRUCK TOOK OFF AT FULL THROTTLE. I NEVER EVEN HAD TIME TO TOUCH THE GAS PEDAL, IT WENT FROM 0 TO 60 IN LESS THAN 1/2 A BLOCK. I THOUGHT IT MAY HAVE BEEN A CRUISE CONTROL ISSUE AND TRIED SEVERAL TIMES TO TURN IT OFF, BUT DIDN'T SLOW DOWN ONE BIT. WHEN WE GOT OUT OF TOWN, I LET OFF THE BRAKES AND IT CONTINUED TO GAIN SPEED UNTIL WE HIT 75 MPH. I AGAIN ENGAGED THE BRAKES, TURNED A CORNER TO GET OFF THE ROAD, AND WHEN I TURNED, THE TRUCK WENT BACK TO NORMAL. IT WAS LIKE A SWITCH WAS TURNED OFF. THE ENTIRE INCIDENT LASTED ABOUT 5 MINUTES, BUT IF WE HAD SNOW OR ICE ON THE ROAD AS IS USUAL THIS TIME OF YEAR, IT SURELY WOULD HAVE RESULTED IN A SERIOUS ACCIDENT.
Additional Notes:
I WAS STOPPED AT A STOPLIGHT, WHEN THE LIGHT TURNED GREEN, I LET OFF THE BRAKE AND THE TRUCK TOOK OFF AT FULL THROTTLE. I NEVER EVEN HAD TIME TO TOUCH THE GAS PEDAL, IT WENT FROM 0 TO 60 IN LESS THAN 1/2 A BLOCK. I THOUGHT IT MAY HAVE BEEN A CRUISE CONTROL ISSUE AND TRIED SEVERAL TIMES TO TURN IT OFF, BUT DIDN'T SLOW DOWN ONE BIT. WHEN WE GOT OUT OF TOWN, I LET OFF THE BRAKES AND IT CONTINUED TO GAIN SPEED UNTIL WE HIT 75 MPH. I AGAIN ENGAGED THE BRAKES, TURNED A CORNER TO GET OFF THE ROAD, AND WHEN I TURNED, THE TRUCK WENT BACK TO NORMAL. IT WAS LIKE A SWITCH WAS TURNED OFF. THE ENTIRE INCIDENT LASTED ABOUT 5 MINUTES, BUT IF WE HAD SNOW OR ICE ON THE ROAD AS IS USUAL THIS TIME OF YEAR, IT SURELY WOULD HAVE RESULTED IN A SERIOUS ACCIDENT.
Mfg Campaign: 11373827
Recall Date: Nov 9, 2020
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
I WAS STOPPED AT A STOPLIGHT, WHEN THE LIGHT TURNED GREEN, I LET OFF THE BRAKE AND THE TRUCK TOOK OFF AT FULL THROTTLE. I NEVER EVEN HAD TIME TO TOUCH THE GAS PEDAL, IT WENT FROM 0 TO 60 IN LESS THAN 1/2 A BLOCK. I THOUGHT IT MAY HAVE BEEN A CRUISE CONTROL ISSUE AND TRIED SEVERAL TIMES TO TURN IT OFF, BUT DIDN'T SLOW DOWN ONE BIT. WHEN WE GOT OUT OF TOWN, I LET OFF THE BRAKES AND IT CONTINUED TO GAIN SPEED UNTIL WE HIT 75 MPH. I AGAIN ENGAGED THE BRAKES, TURNED A CORNER TO GET OFF THE ROAD, AND WHEN I TURNED, THE TRUCK WENT BACK TO NORMAL. IT WAS LIKE A SWITCH WAS TURNED OFF. THE ENTIRE INCIDENT LASTED ABOUT 5 MINUTES, BUT IF WE HAD SNOW OR ICE ON THE ROAD AS IS USUAL THIS TIME OF YEAR, IT SURELY WOULD HAVE RESULTED IN A SERIOUS ACCIDENT.
Corrective Action:
I WAS STOPPED AT A STOPLIGHT, WHEN THE LIGHT TURNED GREEN, I LET OFF THE BRAKE AND THE TRUCK TOOK OFF AT FULL THROTTLE. I NEVER EVEN HAD TIME TO TOUCH THE GAS PEDAL, IT WENT FROM 0 TO 60 IN LESS THAN 1/2 A BLOCK. I THOUGHT IT MAY HAVE BEEN A CRUISE CONTROL ISSUE AND TRIED SEVERAL TIMES TO TURN IT OFF, BUT DIDN'T SLOW DOWN ONE BIT. WHEN WE GOT OUT OF TOWN, I LET OFF THE BRAKES AND IT CONTINUED TO GAIN SPEED UNTIL WE HIT 75 MPH. I AGAIN ENGAGED THE BRAKES, TURNED A CORNER TO GET OFF THE ROAD, AND WHEN I TURNED, THE TRUCK WENT BACK TO NORMAL. IT WAS LIKE A SWITCH WAS TURNED OFF. THE ENTIRE INCIDENT LASTED ABOUT 5 MINUTES, BUT IF WE HAD SNOW OR ICE ON THE ROAD AS IS USUAL THIS TIME OF YEAR, IT SURELY WOULD HAVE RESULTED IN A SERIOUS ACCIDENT.
Additional Notes:
I WAS STOPPED AT A STOPLIGHT, WHEN THE LIGHT TURNED GREEN, I LET OFF THE BRAKE AND THE TRUCK TOOK OFF AT FULL THROTTLE. I NEVER EVEN HAD TIME TO TOUCH THE GAS PEDAL, IT WENT FROM 0 TO 60 IN LESS THAN 1/2 A BLOCK. I THOUGHT IT MAY HAVE BEEN A CRUISE CONTROL ISSUE AND TRIED SEVERAL TIMES TO TURN IT OFF, BUT DIDN'T SLOW DOWN ONE BIT. WHEN WE GOT OUT OF TOWN, I LET OFF THE BRAKES AND IT CONTINUED TO GAIN SPEED UNTIL WE HIT 75 MPH. I AGAIN ENGAGED THE BRAKES, TURNED A CORNER TO GET OFF THE ROAD, AND WHEN I TURNED, THE TRUCK WENT BACK TO NORMAL. IT WAS LIKE A SWITCH WAS TURNED OFF. THE ENTIRE INCIDENT LASTED ABOUT 5 MINUTES, BUT IF WE HAD SNOW OR ICE ON THE ROAD AS IS USUAL THIS TIME OF YEAR, IT SURELY WOULD HAVE RESULTED IN A SERIOUS ACCIDENT.
Mfg Campaign: 11373827
Recall Date: Nov 9, 2020
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
MY TRUCK WENT OFF THE ROAD I STRUCK A TREE IN EXCESS OF 20+ MILES AN HOUR TOTALED THE TRUCK AND NO AIRBAG DEPLOYED ALMOST KILLING ME NOW I HAVE FACIAL RECONSTRUCTION AND 6 HERNIATED DISKS WHICH MAY KEEP ME FROM EVER WORKING AGAIN
Corrective Action:
MY TRUCK WENT OFF THE ROAD I STRUCK A TREE IN EXCESS OF 20+ MILES AN HOUR TOTALED THE TRUCK AND NO AIRBAG DEPLOYED ALMOST KILLING ME NOW I HAVE FACIAL RECONSTRUCTION AND 6 HERNIATED DISKS WHICH MAY KEEP ME FROM EVER WORKING AGAIN
Additional Notes:
MY TRUCK WENT OFF THE ROAD I STRUCK A TREE IN EXCESS OF 20+ MILES AN HOUR TOTALED THE TRUCK AND NO AIRBAG DEPLOYED ALMOST KILLING ME NOW I HAVE FACIAL RECONSTRUCTION AND 6 HERNIATED DISKS WHICH MAY KEEP ME FROM EVER WORKING AGAIN
Mfg Campaign: 11366842
Recall Date: Oct 28, 2020
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
II TOOK MY 2017 1500 SILVERADO I PURCHASED 11/2020 THAT HAD ABOUT 9500 MILES TO THE CHEVY SERVICE CENTER AND STATED WHILE DRIVING MY VEHICLE WHEN COMING TO A STOP DURING THE 2-1 DOWNSHIFTING OF THE TRANSMISSION A VERY LOUD CLUNKING NOISE AND AT THE SAME TIME IT FEELS LIKE SOMETHING HIT THE REAR OF THE VEHICLE. UPON STARTING FROM A STOP SIGN OR STOP LIGHT THE 1-2 SHIFTING OF THE TRANSMISSION MAKES THE SAME LOUD CLUCKING NOISE AND IT FEELS LIKE SOMETHING HIT THE VEHICLE WAS IN THE REAR AGAIN. THE CHEVY SERVICE PERSON STATED THAT IN THE VEHICLES HISTORY, THE PRIOR OWNER HAD THE FACTORY UPDATE AND REPROGRAM THE TRANSMISSION TO TRY TO CORRECT MY CURRENT ISSUES. I THEN LEFT THE DEALERSHIP WITH THE SAME ISSUES PRIOR TO MY VISIT. ON 7/21/2020 I WAS HAVING MY VEHICLE SERVICED FOR A FACTORY RECALL FOR THE REAR WIDOW DEFROST. I STATED AGAIN TO THE CHEVY SERVICE ABOUT MY CONTINUED TRANSMISSION DRIVELINE CLUNKING ISSUES. ACCORDING TO MY SERVICE PAPERWORK THE SEVICE TECH STATED THE TRANSMISSION IS OPERATING AS NORMAL, BUT ATTACHED TO MY SERVICE PAPERWORK STATING BULLETIN #PIT5161G NORMAL CHARACTERISTIC-BUMP FEEL OR CLUNK NOISE AFTER A STOP {AFFECTING GMC CHEVY YEARS 2007-2020 AND ALSO UP DATED # BULLETIN #99-04-002K INFORMATION ON DRIVELINE CLUNK {OCT 29 2019}. TO DATE 9/17/2020 I AM STILL HAVING THE SAME DRIVING ISSUES.
Corrective Action:
II TOOK MY 2017 1500 SILVERADO I PURCHASED 11/2020 THAT HAD ABOUT 9500 MILES TO THE CHEVY SERVICE CENTER AND STATED WHILE DRIVING MY VEHICLE WHEN COMING TO A STOP DURING THE 2-1 DOWNSHIFTING OF THE TRANSMISSION A VERY LOUD CLUNKING NOISE AND AT THE SAME TIME IT FEELS LIKE SOMETHING HIT THE REAR OF THE VEHICLE. UPON STARTING FROM A STOP SIGN OR STOP LIGHT THE 1-2 SHIFTING OF THE TRANSMISSION MAKES THE SAME LOUD CLUCKING NOISE AND IT FEELS LIKE SOMETHING HIT THE VEHICLE WAS IN THE REAR AGAIN. THE CHEVY SERVICE PERSON STATED THAT IN THE VEHICLES HISTORY, THE PRIOR OWNER HAD THE FACTORY UPDATE AND REPROGRAM THE TRANSMISSION TO TRY TO CORRECT MY CURRENT ISSUES. I THEN LEFT THE DEALERSHIP WITH THE SAME ISSUES PRIOR TO MY VISIT. ON 7/21/2020 I WAS HAVING MY VEHICLE SERVICED FOR A FACTORY RECALL FOR THE REAR WIDOW DEFROST. I STATED AGAIN TO THE CHEVY SERVICE ABOUT MY CONTINUED TRANSMISSION DRIVELINE CLUNKING ISSUES. ACCORDING TO MY SERVICE PAPERWORK THE SEVICE TECH STATED THE TRANSMISSION IS OPERATING AS NORMAL, BUT ATTACHED TO MY SERVICE PAPERWORK STATING BULLETIN #PIT5161G NORMAL CHARACTERISTIC-BUMP FEEL OR CLUNK NOISE AFTER A STOP {AFFECTING GMC CHEVY YEARS 2007-2020 AND ALSO UP DATED # BULLETIN #99-04-002K INFORMATION ON DRIVELINE CLUNK {OCT 29 2019}. TO DATE 9/17/2020 I AM STILL HAVING THE SAME DRIVING ISSUES.
Additional Notes:
II TOOK MY 2017 1500 SILVERADO I PURCHASED 11/2020 THAT HAD ABOUT 9500 MILES TO THE CHEVY SERVICE CENTER AND STATED WHILE DRIVING MY VEHICLE WHEN COMING TO A STOP DURING THE 2-1 DOWNSHIFTING OF THE TRANSMISSION A VERY LOUD CLUNKING NOISE AND AT THE SAME TIME IT FEELS LIKE SOMETHING HIT THE REAR OF THE VEHICLE. UPON STARTING FROM A STOP SIGN OR STOP LIGHT THE 1-2 SHIFTING OF THE TRANSMISSION MAKES THE SAME LOUD CLUCKING NOISE AND IT FEELS LIKE SOMETHING HIT THE VEHICLE WAS IN THE REAR AGAIN. THE CHEVY SERVICE PERSON STATED THAT IN THE VEHICLES HISTORY, THE PRIOR OWNER HAD THE FACTORY UPDATE AND REPROGRAM THE TRANSMISSION TO TRY TO CORRECT MY CURRENT ISSUES. I THEN LEFT THE DEALERSHIP WITH THE SAME ISSUES PRIOR TO MY VISIT. ON 7/21/2020 I WAS HAVING MY VEHICLE SERVICED FOR A FACTORY RECALL FOR THE REAR WIDOW DEFROST. I STATED AGAIN TO THE CHEVY SERVICE ABOUT MY CONTINUED TRANSMISSION DRIVELINE CLUNKING ISSUES. ACCORDING TO MY SERVICE PAPERWORK THE SEVICE TECH STATED THE TRANSMISSION IS OPERATING AS NORMAL, BUT ATTACHED TO MY SERVICE PAPERWORK STATING BULLETIN #PIT5161G NORMAL CHARACTERISTIC-BUMP FEEL OR CLUNK NOISE AFTER A STOP {AFFECTING GMC CHEVY YEARS 2007-2020 AND ALSO UP DATED # BULLETIN #99-04-002K INFORMATION ON DRIVELINE CLUNK {OCT 29 2019}. TO DATE 9/17/2020 I AM STILL HAVING THE SAME DRIVING ISSUES.
Mfg Campaign: 11355687
Recall Date: Sep 17, 2020
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
TRUCK HAD 13758 MILES AND A/C WOULD NOT WORK IN TEMPERATURES ABOVE 100 DEGF WHEN SITTING AT IDLE. WHILE MOVING THE SYSTEM WOULD COOL A LITTLE. INITIALLY TOOK TO ALL AMERICAN CHEVY OF MIDLAND AND THEY COULD NOT REPLICATE THE PROBLEM. TOOK THE TRUCK TO A SECOND DEALERSHIP, SEWELL GMC OF MIDLAND AND THEY WERE ALSO UNABLE TO REPLICATE THE PROBLEM. I TOOK THE TRUCK BACK TO SEWELL GMC OF MIDLAND AND THEY WERE ABLE TO FIND THE PROBLEM. THE FAN CLUTCH WAS REPLACED. THEY WERE UNABLE TO REPAIR IT UNDER WARRANTY SINCE IT WAS 4 MONTHS OUT OF WARRANTY WITH 29599 MILES. I HAD TO PAY FOR 40% OF THE REPAIR COST DESPITE THE ISSUE FIRST OCCURING WHILE IN WARRANTY. BUT BECAUSE THE TWO DEALERSHIPS COULD NOT DIAGNOSE A BAD FAN CLUTCH I WAS STUCK WITH 40% OF THE BILL. GM CUSTOMER SERVICE INVOLVED, GAVE ME A $100 SERVICE VOUCHER. LETTERS SENT TO CEO AND VP OF GLOBAL MANUFACTURING. NO RESOLUTION BECAUSE THE "FACTORY TRAINED TECHNICIANS" WERE UNABLE TO FIND THE PROBLEM.
Corrective Action:
TRUCK HAD 13758 MILES AND A/C WOULD NOT WORK IN TEMPERATURES ABOVE 100 DEGF WHEN SITTING AT IDLE. WHILE MOVING THE SYSTEM WOULD COOL A LITTLE. INITIALLY TOOK TO ALL AMERICAN CHEVY OF MIDLAND AND THEY COULD NOT REPLICATE THE PROBLEM. TOOK THE TRUCK TO A SECOND DEALERSHIP, SEWELL GMC OF MIDLAND AND THEY WERE ALSO UNABLE TO REPLICATE THE PROBLEM. I TOOK THE TRUCK BACK TO SEWELL GMC OF MIDLAND AND THEY WERE ABLE TO FIND THE PROBLEM. THE FAN CLUTCH WAS REPLACED. THEY WERE UNABLE TO REPAIR IT UNDER WARRANTY SINCE IT WAS 4 MONTHS OUT OF WARRANTY WITH 29599 MILES. I HAD TO PAY FOR 40% OF THE REPAIR COST DESPITE THE ISSUE FIRST OCCURING WHILE IN WARRANTY. BUT BECAUSE THE TWO DEALERSHIPS COULD NOT DIAGNOSE A BAD FAN CLUTCH I WAS STUCK WITH 40% OF THE BILL. GM CUSTOMER SERVICE INVOLVED, GAVE ME A $100 SERVICE VOUCHER. LETTERS SENT TO CEO AND VP OF GLOBAL MANUFACTURING. NO RESOLUTION BECAUSE THE "FACTORY TRAINED TECHNICIANS" WERE UNABLE TO FIND THE PROBLEM.
Additional Notes:
TRUCK HAD 13758 MILES AND A/C WOULD NOT WORK IN TEMPERATURES ABOVE 100 DEGF WHEN SITTING AT IDLE. WHILE MOVING THE SYSTEM WOULD COOL A LITTLE. INITIALLY TOOK TO ALL AMERICAN CHEVY OF MIDLAND AND THEY COULD NOT REPLICATE THE PROBLEM. TOOK THE TRUCK TO A SECOND DEALERSHIP, SEWELL GMC OF MIDLAND AND THEY WERE ALSO UNABLE TO REPLICATE THE PROBLEM. I TOOK THE TRUCK BACK TO SEWELL GMC OF MIDLAND AND THEY WERE ABLE TO FIND THE PROBLEM. THE FAN CLUTCH WAS REPLACED. THEY WERE UNABLE TO REPAIR IT UNDER WARRANTY SINCE IT WAS 4 MONTHS OUT OF WARRANTY WITH 29599 MILES. I HAD TO PAY FOR 40% OF THE REPAIR COST DESPITE THE ISSUE FIRST OCCURING WHILE IN WARRANTY. BUT BECAUSE THE TWO DEALERSHIPS COULD NOT DIAGNOSE A BAD FAN CLUTCH I WAS STUCK WITH 40% OF THE BILL. GM CUSTOMER SERVICE INVOLVED, GAVE ME A $100 SERVICE VOUCHER. LETTERS SENT TO CEO AND VP OF GLOBAL MANUFACTURING. NO RESOLUTION BECAUSE THE "FACTORY TRAINED TECHNICIANS" WERE UNABLE TO FIND THE PROBLEM.
Mfg Campaign: 11354617
Recall Date: Sep 12, 2020
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
TRUCK HAD 13758 MILES AND OIL WAS FOUND TO BE WEEPING FROM THE FRONT OF THE OIL PAN. TRUCK WAS TAKEN TO ALL AMERICAN CHEVY OF MIDLAND. TECH ACKNOWLEDGED THERE WAS AN OIL LEAK BUT COULD NOT FIND WHERE IT WAS COMING FROM. UV DYE WAS ADDED TO OIL AND I WAS ASKED TO COME BACK IN 2 WEEKS. AFTER 2 WEEKS I WENT BACK AND THE TECH SAID THAT BECAUSE IT WAS RAINING HE COULD NOT FIND WHERE THE LEAK WAS COMING FROM. TRUCK TAKEN TO A DIFFERENT DEALER AND THEY WERE UNABLE TO FIND WHERE THE LEAK WAS COMING FROM. OIL LEAK REMAINS.
Corrective Action:
TRUCK HAD 13758 MILES AND OIL WAS FOUND TO BE WEEPING FROM THE FRONT OF THE OIL PAN. TRUCK WAS TAKEN TO ALL AMERICAN CHEVY OF MIDLAND. TECH ACKNOWLEDGED THERE WAS AN OIL LEAK BUT COULD NOT FIND WHERE IT WAS COMING FROM. UV DYE WAS ADDED TO OIL AND I WAS ASKED TO COME BACK IN 2 WEEKS. AFTER 2 WEEKS I WENT BACK AND THE TECH SAID THAT BECAUSE IT WAS RAINING HE COULD NOT FIND WHERE THE LEAK WAS COMING FROM. TRUCK TAKEN TO A DIFFERENT DEALER AND THEY WERE UNABLE TO FIND WHERE THE LEAK WAS COMING FROM. OIL LEAK REMAINS.
Additional Notes:
TRUCK HAD 13758 MILES AND OIL WAS FOUND TO BE WEEPING FROM THE FRONT OF THE OIL PAN. TRUCK WAS TAKEN TO ALL AMERICAN CHEVY OF MIDLAND. TECH ACKNOWLEDGED THERE WAS AN OIL LEAK BUT COULD NOT FIND WHERE IT WAS COMING FROM. UV DYE WAS ADDED TO OIL AND I WAS ASKED TO COME BACK IN 2 WEEKS. AFTER 2 WEEKS I WENT BACK AND THE TECH SAID THAT BECAUSE IT WAS RAINING HE COULD NOT FIND WHERE THE LEAK WAS COMING FROM. TRUCK TAKEN TO A DIFFERENT DEALER AND THEY WERE UNABLE TO FIND WHERE THE LEAK WAS COMING FROM. OIL LEAK REMAINS.
Mfg Campaign: 11354619
Recall Date: Sep 12, 2020
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
TRUCK HAD 29599 MILES WHEN THE ENGINE BLOCK HEATER CORD WAS REPLACED UNDER RECALL. SINCE THEN I HAVE HAD THE LOW COOLANT WARNING COME UP 5 DIFFERENT TIMES. EACH TIME IT HAS COME UP I HAVE TOPPED OFF THE COOLANT. AFTER TOPPING OFF THE TIME BETWEEN SUBSEQUENT TOP OFFS VARIES BUT THERE IS AN ISSUE THAT IS CAUSING THE COOLANT TO GET LOW.
Corrective Action:
TRUCK HAD 29599 MILES WHEN THE ENGINE BLOCK HEATER CORD WAS REPLACED UNDER RECALL. SINCE THEN I HAVE HAD THE LOW COOLANT WARNING COME UP 5 DIFFERENT TIMES. EACH TIME IT HAS COME UP I HAVE TOPPED OFF THE COOLANT. AFTER TOPPING OFF THE TIME BETWEEN SUBSEQUENT TOP OFFS VARIES BUT THERE IS AN ISSUE THAT IS CAUSING THE COOLANT TO GET LOW.
Additional Notes:
TRUCK HAD 29599 MILES WHEN THE ENGINE BLOCK HEATER CORD WAS REPLACED UNDER RECALL. SINCE THEN I HAVE HAD THE LOW COOLANT WARNING COME UP 5 DIFFERENT TIMES. EACH TIME IT HAS COME UP I HAVE TOPPED OFF THE COOLANT. AFTER TOPPING OFF THE TIME BETWEEN SUBSEQUENT TOP OFFS VARIES BUT THERE IS AN ISSUE THAT IS CAUSING THE COOLANT TO GET LOW.
Mfg Campaign: 11354620
Recall Date: Sep 12, 2020
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
TL* THE CONTACT OWNS A 2017 CHEVROLET SILVERADO 2500. THE CONTACT STATED WHILE DRIVING IN REVERSE DOWN A HILL THERE WAS AN ABNORMAL POPPING NOISE DETECTED. THE CONTACT DEPRESSED THE BRAKES HOWEVER THEY WERE SOFT AND FAILED TO RESPOND. THE ACCELERATOR PEDAL WAS DEPRESSED BUT FAILED TO RESPOND. THE EMERGENCY BRAKE WAS ENGAGED HOWEVER, FAILED TO RESPOND. THE CONTACT CRASHED INTO THE MOUNTAIN. THERE WERE NO WARNING LIGHTS ILLUMINATED. THERE WERE NO REPORTED INJURIES. THE VEHICLE WAS RESTARTED AND WORKED AS DESIGNED. AN INDEPENDENT MECHANIC TEST DROVE THE VEHICLE BUT WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED HOWEVER NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 126,047.
Corrective Action:
TL* THE CONTACT OWNS A 2017 CHEVROLET SILVERADO 2500. THE CONTACT STATED WHILE DRIVING IN REVERSE DOWN A HILL THERE WAS AN ABNORMAL POPPING NOISE DETECTED. THE CONTACT DEPRESSED THE BRAKES HOWEVER THEY WERE SOFT AND FAILED TO RESPOND. THE ACCELERATOR PEDAL WAS DEPRESSED BUT FAILED TO RESPOND. THE EMERGENCY BRAKE WAS ENGAGED HOWEVER, FAILED TO RESPOND. THE CONTACT CRASHED INTO THE MOUNTAIN. THERE WERE NO WARNING LIGHTS ILLUMINATED. THERE WERE NO REPORTED INJURIES. THE VEHICLE WAS RESTARTED AND WORKED AS DESIGNED. AN INDEPENDENT MECHANIC TEST DROVE THE VEHICLE BUT WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED HOWEVER NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 126,047.
Additional Notes:
TL* THE CONTACT OWNS A 2017 CHEVROLET SILVERADO 2500. THE CONTACT STATED WHILE DRIVING IN REVERSE DOWN A HILL THERE WAS AN ABNORMAL POPPING NOISE DETECTED. THE CONTACT DEPRESSED THE BRAKES HOWEVER THEY WERE SOFT AND FAILED TO RESPOND. THE ACCELERATOR PEDAL WAS DEPRESSED BUT FAILED TO RESPOND. THE EMERGENCY BRAKE WAS ENGAGED HOWEVER, FAILED TO RESPOND. THE CONTACT CRASHED INTO THE MOUNTAIN. THERE WERE NO WARNING LIGHTS ILLUMINATED. THERE WERE NO REPORTED INJURIES. THE VEHICLE WAS RESTARTED AND WORKED AS DESIGNED. AN INDEPENDENT MECHANIC TEST DROVE THE VEHICLE BUT WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED HOWEVER NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 126,047.
Mfg Campaign: 11351767
Recall Date: Aug 28, 2020
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2017 CHEVROLET SILVERADO 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V328000 (ENGINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. DAN CUMMINS CHEVROLET BUICK (1020 M.L.K. JR BLVD, PARIS, KY 40361) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT WAS THEN INFORMED THAT A SENIOR ADVISOR WOULD CONTACT HER NEXT WEEK TO DISCUSS HER OPTIONS MOVING FORWARD. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2017 CHEVROLET SILVERADO 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V328000 (ENGINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. DAN CUMMINS CHEVROLET BUICK (1020 M.L.K. JR BLVD, PARIS, KY 40361) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT WAS THEN INFORMED THAT A SENIOR ADVISOR WOULD CONTACT HER NEXT WEEK TO DISCUSS HER OPTIONS MOVING FORWARD. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2017 CHEVROLET SILVERADO 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V328000 (ENGINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. DAN CUMMINS CHEVROLET BUICK (1020 M.L.K. JR BLVD, PARIS, KY 40361) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT WAS THEN INFORMED THAT A SENIOR ADVISOR WOULD CONTACT HER NEXT WEEK TO DISCUSS HER OPTIONS MOVING FORWARD. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Mfg Campaign: 11330634
Recall Date: Jun 24, 2020
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury