Complaints & Recalls
Official Safety Recalls - Important!
7 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2017-2019 Chevrolet Silverado 2500, 3500, and GMC Sierra 2500, 3500 vehicles equipped with a dual fuel tank option. The rear fuel tank may collapse and prevent the fuel pump from transferring fuel to the front tank, resulting in an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N222368030
Recall Date: Feb 2, 2023
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2017-2019 Chevrolet Silverado 2500, 3500 and 2017-2019 GMC Sierra 2500 and 3500 vehicles equipped with a Duramax diesel 6.6 liter engine and an optional engine-block heater cord. An electrical short-circuit may occur in the engine-block heater cable or in the terminals that connect the heater cable to the block heater.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N212329840
Recall Date: Jul 1, 2021
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2019 Chevrolet Silverado 4500, 5500 and 6500 vehicles and 2017-2019 Chevrolet Silverado 2500 and 3500 vehicles and GMC Sierra 2500 and 3500 vehicles equipped with Duramax 6.6 liter diesel engines and an optional engine-block heater. The engine block heater cord or the terminals that connect the heater cord to the block heater may short circuit and fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N182206310, -11, -12
Recall Date: Apr 25, 2019
General Motors Llc
Safety Issue:
General Motors (GM) is recalling certain 2017-2018 Chevrolet Silverado 2500 and 3500 and GMC Sierra 2500 and 3500 trucks. The front seat belt retractor assemblies were built with the incorrect torsion bar. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 209, "Seat Belt Assemblies."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17368, 17375, 17376
Recall Date: Sep 14, 2017
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain model year 2015-2017 Chevrolet Silverado 2500 HD, 3500 HD, Tahoe, Suburban, GMC Sierra 2500 HD and 3500 HD, GMC Yukon, GMC Yukon XL, Cadillac Escalade and Cadillac Escalade ESV vehicles and 2014-2017 Chevrolet Corvette, Silverado 1500, Trax, Caprice Police Pursuit Vehicle, GMC Sierra 1500, Buick Encore, and 2014-2016 Buick Lacrosse, Chevrolet Spark EV and SS vehicles. In the affected vehicles, certain driving conditions may cause the air bag sensing and diagnostic module (SDM) software to activate a diagnostic test. During this test, deployment of the frontal air bags and the seat belt pretensioners would not occur in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16007
Recall Date: Sep 8, 2016
Consumer Complaints
69 ComplaintsGeneral Motors, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
DURING NIGHT HOURS ONLY, THE BACKUP CAMERA IS SO BRIGHT (INSIDE THE CAB) IT IS HARD TO NAVIGATE WHEN BACKING. YOU CAN NOT SEE YOUR MIRRORS. I ALMOST RAN A KID OVER ONCE AND I ALMOST HIT A PARKED CAR. THERE IS NO DIMMER FOR THE BRIGHTNESS ON THE DISPLAY.
Corrective Action:
DURING NIGHT HOURS ONLY, THE BACKUP CAMERA IS SO BRIGHT (INSIDE THE CAB) IT IS HARD TO NAVIGATE WHEN BACKING. YOU CAN NOT SEE YOUR MIRRORS. I ALMOST RAN A KID OVER ONCE AND I ALMOST HIT A PARKED CAR. THERE IS NO DIMMER FOR THE BRIGHTNESS ON THE DISPLAY.
Additional Notes:
DURING NIGHT HOURS ONLY, THE BACKUP CAMERA IS SO BRIGHT (INSIDE THE CAB) IT IS HARD TO NAVIGATE WHEN BACKING. YOU CAN NOT SEE YOUR MIRRORS. I ALMOST RAN A KID OVER ONCE AND I ALMOST HIT A PARKED CAR. THERE IS NO DIMMER FOR THE BRIGHTNESS ON THE DISPLAY.
Mfg Campaign: 11141728
Recall Date: Oct 22, 2018
General Motors, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
TAKATA RECALL, FIRST THE TRUCK WAS OVERHEATING, THEN OIL LEAKING, THEN AND TIRE TRUCK FULL OF RUST SPOTS AND STILL RUSTY IN BADGING, THEN $14,000 REPAIR TO REPLACE THE ENTIRE REAR END OF THE TRUCK, THEY SAID THE WHEELS WERE GOING TO FALL OFF. I BOUGHT THIS TRUCK NEW, IT HAS 30,000 MILES.I PAID $87,000. I CONTACTED CHEVY CORPORATE OFFICE, NO RESPONSE I CONTACTED BOB BELL OF BEL AIR MARYLAND WHERE I BOUGHT THE TRUCK ALSO NO RESPONSE.
Corrective Action:
TAKATA RECALL, FIRST THE TRUCK WAS OVERHEATING, THEN OIL LEAKING, THEN AND TIRE TRUCK FULL OF RUST SPOTS AND STILL RUSTY IN BADGING, THEN $14,000 REPAIR TO REPLACE THE ENTIRE REAR END OF THE TRUCK, THEY SAID THE WHEELS WERE GOING TO FALL OFF. I BOUGHT THIS TRUCK NEW, IT HAS 30,000 MILES.I PAID $87,000. I CONTACTED CHEVY CORPORATE OFFICE, NO RESPONSE I CONTACTED BOB BELL OF BEL AIR MARYLAND WHERE I BOUGHT THE TRUCK ALSO NO RESPONSE.
Additional Notes:
TAKATA RECALL, FIRST THE TRUCK WAS OVERHEATING, THEN OIL LEAKING, THEN AND TIRE TRUCK FULL OF RUST SPOTS AND STILL RUSTY IN BADGING, THEN $14,000 REPAIR TO REPLACE THE ENTIRE REAR END OF THE TRUCK, THEY SAID THE WHEELS WERE GOING TO FALL OFF. I BOUGHT THIS TRUCK NEW, IT HAS 30,000 MILES.I PAID $87,000. I CONTACTED CHEVY CORPORATE OFFICE, NO RESPONSE I CONTACTED BOB BELL OF BEL AIR MARYLAND WHERE I BOUGHT THE TRUCK ALSO NO RESPONSE.
Mfg Campaign: 11100653
Recall Date: Jun 9, 2018
General Motors, Llc
Defect Description:
SUSPENSION
Potential Consequences:
TAKATA RECALL, FIRST THE TRUCK WAS OVERHEATING, THEN OIL LEAKING, THEN AND TIRE TRUCK FULL OF RUST SPOTS AND STILL RUSTY IN BADGING, THEN $14,000 REPAIR TO REPLACE THE ENTIRE REAR END OF THE TRUCK, THEY SAID THE WHEELS WERE GOING TO FALL OFF. I BOUGHT THIS TRUCK NEW, IT HAS 30,000 MILES.I PAID $87,000. I CONTACTED CHEVY CORPORATE OFFICE, NO RESPONSE I CONTACTED BOB BELL OF BEL AIR MARYLAND WHERE I BOUGHT THE TRUCK ALSO NO RESPONSE.
Corrective Action:
TAKATA RECALL, FIRST THE TRUCK WAS OVERHEATING, THEN OIL LEAKING, THEN AND TIRE TRUCK FULL OF RUST SPOTS AND STILL RUSTY IN BADGING, THEN $14,000 REPAIR TO REPLACE THE ENTIRE REAR END OF THE TRUCK, THEY SAID THE WHEELS WERE GOING TO FALL OFF. I BOUGHT THIS TRUCK NEW, IT HAS 30,000 MILES.I PAID $87,000. I CONTACTED CHEVY CORPORATE OFFICE, NO RESPONSE I CONTACTED BOB BELL OF BEL AIR MARYLAND WHERE I BOUGHT THE TRUCK ALSO NO RESPONSE.
Additional Notes:
TAKATA RECALL, FIRST THE TRUCK WAS OVERHEATING, THEN OIL LEAKING, THEN AND TIRE TRUCK FULL OF RUST SPOTS AND STILL RUSTY IN BADGING, THEN $14,000 REPAIR TO REPLACE THE ENTIRE REAR END OF THE TRUCK, THEY SAID THE WHEELS WERE GOING TO FALL OFF. I BOUGHT THIS TRUCK NEW, IT HAS 30,000 MILES.I PAID $87,000. I CONTACTED CHEVY CORPORATE OFFICE, NO RESPONSE I CONTACTED BOB BELL OF BEL AIR MARYLAND WHERE I BOUGHT THE TRUCK ALSO NO RESPONSE.
Mfg Campaign: 11100653
Recall Date: Jun 9, 2018
General Motors, Llc
Defect Description:
WHEELS
Potential Consequences:
TAKATA RECALL, FIRST THE TRUCK WAS OVERHEATING, THEN OIL LEAKING, THEN AND TIRE TRUCK FULL OF RUST SPOTS AND STILL RUSTY IN BADGING, THEN $14,000 REPAIR TO REPLACE THE ENTIRE REAR END OF THE TRUCK, THEY SAID THE WHEELS WERE GOING TO FALL OFF. I BOUGHT THIS TRUCK NEW, IT HAS 30,000 MILES.I PAID $87,000. I CONTACTED CHEVY CORPORATE OFFICE, NO RESPONSE I CONTACTED BOB BELL OF BEL AIR MARYLAND WHERE I BOUGHT THE TRUCK ALSO NO RESPONSE.
Corrective Action:
TAKATA RECALL, FIRST THE TRUCK WAS OVERHEATING, THEN OIL LEAKING, THEN AND TIRE TRUCK FULL OF RUST SPOTS AND STILL RUSTY IN BADGING, THEN $14,000 REPAIR TO REPLACE THE ENTIRE REAR END OF THE TRUCK, THEY SAID THE WHEELS WERE GOING TO FALL OFF. I BOUGHT THIS TRUCK NEW, IT HAS 30,000 MILES.I PAID $87,000. I CONTACTED CHEVY CORPORATE OFFICE, NO RESPONSE I CONTACTED BOB BELL OF BEL AIR MARYLAND WHERE I BOUGHT THE TRUCK ALSO NO RESPONSE.
Additional Notes:
TAKATA RECALL, FIRST THE TRUCK WAS OVERHEATING, THEN OIL LEAKING, THEN AND TIRE TRUCK FULL OF RUST SPOTS AND STILL RUSTY IN BADGING, THEN $14,000 REPAIR TO REPLACE THE ENTIRE REAR END OF THE TRUCK, THEY SAID THE WHEELS WERE GOING TO FALL OFF. I BOUGHT THIS TRUCK NEW, IT HAS 30,000 MILES.I PAID $87,000. I CONTACTED CHEVY CORPORATE OFFICE, NO RESPONSE I CONTACTED BOB BELL OF BEL AIR MARYLAND WHERE I BOUGHT THE TRUCK ALSO NO RESPONSE.
Mfg Campaign: 11100653
Recall Date: Jun 9, 2018
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
I AM THE OWNER OF THE VEHICLE, MY SON AND I WERE TURNING ONTO A HIGHWAY FROM A GRAVEL ROAD AS I WAS ACCELERATING, AIRBAGS DEPLOYED ON BOTH SIDES OF THE VEHICLE. TRUCK WAS NOT DISABLED AND I WAS ABLE TO DRIVE IT 2.5 MILES BACK TO MY HOUSE.
Corrective Action:
I AM THE OWNER OF THE VEHICLE, MY SON AND I WERE TURNING ONTO A HIGHWAY FROM A GRAVEL ROAD AS I WAS ACCELERATING, AIRBAGS DEPLOYED ON BOTH SIDES OF THE VEHICLE. TRUCK WAS NOT DISABLED AND I WAS ABLE TO DRIVE IT 2.5 MILES BACK TO MY HOUSE.
Additional Notes:
I AM THE OWNER OF THE VEHICLE, MY SON AND I WERE TURNING ONTO A HIGHWAY FROM A GRAVEL ROAD AS I WAS ACCELERATING, AIRBAGS DEPLOYED ON BOTH SIDES OF THE VEHICLE. TRUCK WAS NOT DISABLED AND I WAS ABLE TO DRIVE IT 2.5 MILES BACK TO MY HOUSE.
Mfg Campaign: 11098479
Recall Date: May 29, 2018
General Motors, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
TL* THE CONTACT OWNS A 2017 CHEVROLET SILVERADO 2500. THE CONTACT NOTICED SEVERE RUST ON THE AXLES, CAB MOUNTS, AND SHOCKS. THE DEALER (VALLEY CHEVROLET OF HASTINGS, 2929 MN-316, HASTINGS, MN 55033, (651) 319-5757) INSPECTED THE VEHICLE. THE MANUFACTURER REFUSED TO PROVIDE A REMEDY TO THE DEALER TO PREVENT THE RUST FROM OCCURRING AND CLOSED THE CASE WITH NO REMEDY. THE APPROXIMATE FAILURE MILEAGE WAS 2,000. THE VIN WAS NOT AVAILABLE. *TT *TR
Corrective Action:
TL* THE CONTACT OWNS A 2017 CHEVROLET SILVERADO 2500. THE CONTACT NOTICED SEVERE RUST ON THE AXLES, CAB MOUNTS, AND SHOCKS. THE DEALER (VALLEY CHEVROLET OF HASTINGS, 2929 MN-316, HASTINGS, MN 55033, (651) 319-5757) INSPECTED THE VEHICLE. THE MANUFACTURER REFUSED TO PROVIDE A REMEDY TO THE DEALER TO PREVENT THE RUST FROM OCCURRING AND CLOSED THE CASE WITH NO REMEDY. THE APPROXIMATE FAILURE MILEAGE WAS 2,000. THE VIN WAS NOT AVAILABLE. *TT *TR
Additional Notes:
TL* THE CONTACT OWNS A 2017 CHEVROLET SILVERADO 2500. THE CONTACT NOTICED SEVERE RUST ON THE AXLES, CAB MOUNTS, AND SHOCKS. THE DEALER (VALLEY CHEVROLET OF HASTINGS, 2929 MN-316, HASTINGS, MN 55033, (651) 319-5757) INSPECTED THE VEHICLE. THE MANUFACTURER REFUSED TO PROVIDE A REMEDY TO THE DEALER TO PREVENT THE RUST FROM OCCURRING AND CLOSED THE CASE WITH NO REMEDY. THE APPROXIMATE FAILURE MILEAGE WAS 2,000. THE VIN WAS NOT AVAILABLE. *TT *TR
Mfg Campaign: 11080881
Recall Date: Mar 22, 2018
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
HARD STEERING WHEN GOING 25 MPH AND FASTER HAS DIGATAL ASSIST STEERING FELLS LIKE NO ASSIST AT ALL.
Corrective Action:
HARD STEERING WHEN GOING 25 MPH AND FASTER HAS DIGATAL ASSIST STEERING FELLS LIKE NO ASSIST AT ALL.
Additional Notes:
HARD STEERING WHEN GOING 25 MPH AND FASTER HAS DIGATAL ASSIST STEERING FELLS LIKE NO ASSIST AT ALL.
Mfg Campaign: 11064513
Recall Date: Jan 23, 2018
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
2017 SILVERADO REVERSE CAMERA AT NIGHT THERE IS NO CONTROL TO TURN DOWN BRIGHTNESS. IT IS SO BRIGHT THAT THIS CAUSES A SERIOUS SAFETY ISSUE TRYING TO BACK UP AND USE PASSENGER SIDE MIRROR. OTHER 2017 RADIOS ALLOW FOR ADJUSTMENT 2016 AND 2015 ALLOWED DRIVER TO ADJUST BRIGHTNESS. I HAVE TO COVER SCREEN TO BACK UP.
Corrective Action:
2017 SILVERADO REVERSE CAMERA AT NIGHT THERE IS NO CONTROL TO TURN DOWN BRIGHTNESS. IT IS SO BRIGHT THAT THIS CAUSES A SERIOUS SAFETY ISSUE TRYING TO BACK UP AND USE PASSENGER SIDE MIRROR. OTHER 2017 RADIOS ALLOW FOR ADJUSTMENT 2016 AND 2015 ALLOWED DRIVER TO ADJUST BRIGHTNESS. I HAVE TO COVER SCREEN TO BACK UP.
Additional Notes:
2017 SILVERADO REVERSE CAMERA AT NIGHT THERE IS NO CONTROL TO TURN DOWN BRIGHTNESS. IT IS SO BRIGHT THAT THIS CAUSES A SERIOUS SAFETY ISSUE TRYING TO BACK UP AND USE PASSENGER SIDE MIRROR. OTHER 2017 RADIOS ALLOW FOR ADJUSTMENT 2016 AND 2015 ALLOWED DRIVER TO ADJUST BRIGHTNESS. I HAVE TO COVER SCREEN TO BACK UP.
Mfg Campaign: 11057321
Recall Date: Dec 29, 2017
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
TRANSMISSION SHIFTS EXTREMELY HARD CAUSING A LOUD CLUNK AND THE VEHICLE TO LUNGE FORWARD. THIS IS EXPERIENCED A LOT DURING SLOWING DOWN AT YIELD SIGNS OR WHEN STARTING OUT IN TRAFFIC. THE TRUCK EXPERIENCE A SPLIT SECOND DELAY IN ACCELERATION AND THEN SUDDENLY SHIFTS VERY HARD LUNGING FORWARD. GM MOTORS DEALERSHIP ACKNOWLEDGES THERE IS AN ISSUE, BUT THEY DON'T HAVE A SOLUTION AND GM ENGINEERS ARE HAVING THEM TELL THE CONSUMERS THE TRANSMISSION IS OPERATING AS DESIGNED DESPITE THEIR OWN SERVICE TECHS AND SERVICE MANAGERS AND DISTRICT MANAGERS STATING THERE IS A PROBLEM. AFTER 3 DIFFERENT ATTEMPTS TO GET THIS RESOLVED I FILED A COMPLIANT WITH GM CASE # 8-3228178744 THAT REMAINS UNRESOLVED AS OF TODAY. THERE ARE THOUSANDS OF GM 8-SPEED TRANSMISSION OWNERS HIGHLY UPSET OVER THIS AS MANY IF NOT ALL ESCALADE, CORVETTE AND TRUCK OWNERS HAVE THIS ISSUE. A MANDATORY RECALL IS IN ORDER. IN MY OPINION THIS IS CLEARLY A SAFETY ISSUE THAT SHOULD BE ADDRESSED BEFORE SOMEONE IS SERIOUSLY INJURED.
Corrective Action:
TRANSMISSION SHIFTS EXTREMELY HARD CAUSING A LOUD CLUNK AND THE VEHICLE TO LUNGE FORWARD. THIS IS EXPERIENCED A LOT DURING SLOWING DOWN AT YIELD SIGNS OR WHEN STARTING OUT IN TRAFFIC. THE TRUCK EXPERIENCE A SPLIT SECOND DELAY IN ACCELERATION AND THEN SUDDENLY SHIFTS VERY HARD LUNGING FORWARD. GM MOTORS DEALERSHIP ACKNOWLEDGES THERE IS AN ISSUE, BUT THEY DON'T HAVE A SOLUTION AND GM ENGINEERS ARE HAVING THEM TELL THE CONSUMERS THE TRANSMISSION IS OPERATING AS DESIGNED DESPITE THEIR OWN SERVICE TECHS AND SERVICE MANAGERS AND DISTRICT MANAGERS STATING THERE IS A PROBLEM. AFTER 3 DIFFERENT ATTEMPTS TO GET THIS RESOLVED I FILED A COMPLIANT WITH GM CASE # 8-3228178744 THAT REMAINS UNRESOLVED AS OF TODAY. THERE ARE THOUSANDS OF GM 8-SPEED TRANSMISSION OWNERS HIGHLY UPSET OVER THIS AS MANY IF NOT ALL ESCALADE, CORVETTE AND TRUCK OWNERS HAVE THIS ISSUE. A MANDATORY RECALL IS IN ORDER. IN MY OPINION THIS IS CLEARLY A SAFETY ISSUE THAT SHOULD BE ADDRESSED BEFORE SOMEONE IS SERIOUSLY INJURED.
Additional Notes:
TRANSMISSION SHIFTS EXTREMELY HARD CAUSING A LOUD CLUNK AND THE VEHICLE TO LUNGE FORWARD. THIS IS EXPERIENCED A LOT DURING SLOWING DOWN AT YIELD SIGNS OR WHEN STARTING OUT IN TRAFFIC. THE TRUCK EXPERIENCE A SPLIT SECOND DELAY IN ACCELERATION AND THEN SUDDENLY SHIFTS VERY HARD LUNGING FORWARD. GM MOTORS DEALERSHIP ACKNOWLEDGES THERE IS AN ISSUE, BUT THEY DON'T HAVE A SOLUTION AND GM ENGINEERS ARE HAVING THEM TELL THE CONSUMERS THE TRANSMISSION IS OPERATING AS DESIGNED DESPITE THEIR OWN SERVICE TECHS AND SERVICE MANAGERS AND DISTRICT MANAGERS STATING THERE IS A PROBLEM. AFTER 3 DIFFERENT ATTEMPTS TO GET THIS RESOLVED I FILED A COMPLIANT WITH GM CASE # 8-3228178744 THAT REMAINS UNRESOLVED AS OF TODAY. THERE ARE THOUSANDS OF GM 8-SPEED TRANSMISSION OWNERS HIGHLY UPSET OVER THIS AS MANY IF NOT ALL ESCALADE, CORVETTE AND TRUCK OWNERS HAVE THIS ISSUE. A MANDATORY RECALL IS IN ORDER. IN MY OPINION THIS IS CLEARLY A SAFETY ISSUE THAT SHOULD BE ADDRESSED BEFORE SOMEONE IS SERIOUSLY INJURED.
Mfg Campaign: 11022161
Recall Date: Sep 7, 2017
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