Complaints & Recalls
Official Safety Recalls - Important!
10 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2015-2016 GMC Sierra 1500, 2500, 3500, and Chevrolet Silverado 1500, 2500, and 3500 trucks. The roof-rail air bag (RRAB) inflator end cap may detach from the inflator, or the inflator sidewall may rupture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N202324251
Recall Date: Jul 1, 2021
General Motors Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2016-2018 GMC Sierra 3500 and Chevrolet Silverado 3500 trucks equipped with gasoline engines and dual fuel tanks. The fuel-level sensor in the front tank may stick in a low-level position, allowing the rear tank to overfill the front tank.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov
Mfg Campaign: N182204190
Recall Date: Feb 7, 2019
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2015-2016 Chevrolet Silverado 2500, 3500, 1500 Crew Cab Special Service, Tahoe Police Pursuit/Special Service, GMC Sierra 2500, and 3500 vehicles. The brake pedal pivot nut may loosen, causing the brake pedal to be loose or inoperative.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18278
Recall Date: Aug 30, 2018
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain model year 2014-2016 Buick Lacrosse and Chevrolet Spark EV, Caprice PPV and SS vehicles, 2014-2017 Buick Encore and Chevrolet Corvette, Silverado 1500 and GMC Sierra 1500 vehicles, 2015-2016 Cadillac Escalade and Escalade ESV, Chevrolet Tahoe, Trax, Suburban and Silverado 2500 and 3500 and GMC Yukon and Yukon XL vehicles, and 2015-2017 GMC Sierra HD 2500 and 3500 vehicles. While being previously remedied for recall 16V-651, the affected vehicles may not have received the complete software update necessary to remedy the recall condition. Without the update, certain driving conditions may cause the air bag sensing and diagnostic module (SDM) software to activate a diagnostic test. During this test, deployment of the frontal air bags and the seat belt pretensioners would not occur in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17287
Recall Date: Jul 10, 2017
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain model year 2015-2017 Chevrolet Silverado 2500 HD, 3500 HD, Tahoe, Suburban, GMC Sierra 2500 HD and 3500 HD, GMC Yukon, GMC Yukon XL, Cadillac Escalade and Cadillac Escalade ESV vehicles and 2014-2017 Chevrolet Corvette, Silverado 1500, Trax, Caprice Police Pursuit Vehicle, GMC Sierra 1500, Buick Encore, and 2014-2016 Buick Lacrosse, Chevrolet Spark EV and SS vehicles. In the affected vehicles, certain driving conditions may cause the air bag sensing and diagnostic module (SDM) software to activate a diagnostic test. During this test, deployment of the frontal air bags and the seat belt pretensioners would not occur in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16007
Recall Date: Sep 8, 2016
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain model year 2015-2016 Chevrolet Silverado 1500, 2500, and 3500 heavy duty trucks manufactured October 1, 2013, to February 1, 2016, 2015-2016 Chevrolet Tahoe Police Pursuit Vehicles (PPV) manufactured March 1, 2014, to February 1, 2016, and 2015-2016 GMC Sierra 2500 and 3500 heavy duty trucks manufactured October 29, 2013, to February 1, 2016. On the affected vehicles, the brake pedal pivot nut may loosen, causing the brake pedal to be loose or inoperative.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20760
Recall Date: Feb 5, 2016
Consumer Complaints
70 ComplaintsGeneral Motors, Llc
Defect Description:
STEERING
Potential Consequences:
THE SAFETY CONCERN ON THIS ISSUE IS THE SIGNIFICANTLY ELEVATED POTENTIAL FOR LOSS OF VEHICULAR STEERING CONTROL. AFTER THE TRUCK WAS DRIVEN TO 1,700 TOTAL MILES ON THE ODOMETER, THE TRUCK'S STEERING CONTROL BECAME SLOPPY IN 70MPH + INTERSTATE HIGHWAY DRIVING RESULTING IN HIGHWAY WANDER SIMILAR TO DRIVING IN WIND GUSTS OF 60 MPG+ (WHERE AT TIMES IT IS DIFFICULT TO MAINTAIN POSITION IN YOUR HIGHWAY LANE). SUBSEQUENT EXAMINATION OF THE STEERING BOX SHOWED THAT THE STEERING GEAR PITMAN ARM LASH ADJUSTMENT SCREW ON THE STEERING BOX HAD BACKED OFF APPROXIMATELY 3/8", THE STEERING HAD EXCESSIVE PLAY AND THE STEERING BOX WAS LEAKING POWER STEERING FLUID. THE STEERING SYSTEM ON THIS TRUCK IS A DIGITAL STEERING ASSIST SYSTEM. THE TRUCK WAS RETURNED TO THE DEALER AND UNSUCCESSFULLY (NO CHANGE IN FUNCTIONALITY) REPAIRED UNDER GM TSB #PIT5501C (REPLACEMENT OF THE STEERING BOX) AND SUBSEQUENTLY SUCCESSFULLY REPAIRED (TO DATE) UNDER GM TSB #PIT5501D (REPLACEMENT OF THE STEERING GEAR PITMAN ARM SHAFT WITH AN UPDATED DESIGN GM P/N 84240812. CURRENTLY HAVE APPROXIMATELY 5,500 TOTAL ODOMETER MILES ON THE TRUCK. *TR
Corrective Action:
THE SAFETY CONCERN ON THIS ISSUE IS THE SIGNIFICANTLY ELEVATED POTENTIAL FOR LOSS OF VEHICULAR STEERING CONTROL. AFTER THE TRUCK WAS DRIVEN TO 1,700 TOTAL MILES ON THE ODOMETER, THE TRUCK'S STEERING CONTROL BECAME SLOPPY IN 70MPH + INTERSTATE HIGHWAY DRIVING RESULTING IN HIGHWAY WANDER SIMILAR TO DRIVING IN WIND GUSTS OF 60 MPG+ (WHERE AT TIMES IT IS DIFFICULT TO MAINTAIN POSITION IN YOUR HIGHWAY LANE). SUBSEQUENT EXAMINATION OF THE STEERING BOX SHOWED THAT THE STEERING GEAR PITMAN ARM LASH ADJUSTMENT SCREW ON THE STEERING BOX HAD BACKED OFF APPROXIMATELY 3/8", THE STEERING HAD EXCESSIVE PLAY AND THE STEERING BOX WAS LEAKING POWER STEERING FLUID. THE STEERING SYSTEM ON THIS TRUCK IS A DIGITAL STEERING ASSIST SYSTEM. THE TRUCK WAS RETURNED TO THE DEALER AND UNSUCCESSFULLY (NO CHANGE IN FUNCTIONALITY) REPAIRED UNDER GM TSB #PIT5501C (REPLACEMENT OF THE STEERING BOX) AND SUBSEQUENTLY SUCCESSFULLY REPAIRED (TO DATE) UNDER GM TSB #PIT5501D (REPLACEMENT OF THE STEERING GEAR PITMAN ARM SHAFT WITH AN UPDATED DESIGN GM P/N 84240812. CURRENTLY HAVE APPROXIMATELY 5,500 TOTAL ODOMETER MILES ON THE TRUCK. *TR
Additional Notes:
THE SAFETY CONCERN ON THIS ISSUE IS THE SIGNIFICANTLY ELEVATED POTENTIAL FOR LOSS OF VEHICULAR STEERING CONTROL. AFTER THE TRUCK WAS DRIVEN TO 1,700 TOTAL MILES ON THE ODOMETER, THE TRUCK'S STEERING CONTROL BECAME SLOPPY IN 70MPH + INTERSTATE HIGHWAY DRIVING RESULTING IN HIGHWAY WANDER SIMILAR TO DRIVING IN WIND GUSTS OF 60 MPG+ (WHERE AT TIMES IT IS DIFFICULT TO MAINTAIN POSITION IN YOUR HIGHWAY LANE). SUBSEQUENT EXAMINATION OF THE STEERING BOX SHOWED THAT THE STEERING GEAR PITMAN ARM LASH ADJUSTMENT SCREW ON THE STEERING BOX HAD BACKED OFF APPROXIMATELY 3/8", THE STEERING HAD EXCESSIVE PLAY AND THE STEERING BOX WAS LEAKING POWER STEERING FLUID. THE STEERING SYSTEM ON THIS TRUCK IS A DIGITAL STEERING ASSIST SYSTEM. THE TRUCK WAS RETURNED TO THE DEALER AND UNSUCCESSFULLY (NO CHANGE IN FUNCTIONALITY) REPAIRED UNDER GM TSB #PIT5501C (REPLACEMENT OF THE STEERING BOX) AND SUBSEQUENTLY SUCCESSFULLY REPAIRED (TO DATE) UNDER GM TSB #PIT5501D (REPLACEMENT OF THE STEERING GEAR PITMAN ARM SHAFT WITH AN UPDATED DESIGN GM P/N 84240812. CURRENTLY HAVE APPROXIMATELY 5,500 TOTAL ODOMETER MILES ON THE TRUCK. *TR
Mfg Campaign: 10944186
Recall Date: Jan 10, 2017
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2016 CHEVROLET SILVERADO 3500. THE CONTACT STATED THAT FUEL MONITORING SYSTEM MALFUNCTIONED DUE TO TRANSFER FUEL PUMPS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL SYSTEM SOFTWARE NEEDED TO BE UPDATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 20,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 CHEVROLET SILVERADO 3500. THE CONTACT STATED THAT FUEL MONITORING SYSTEM MALFUNCTIONED DUE TO TRANSFER FUEL PUMPS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL SYSTEM SOFTWARE NEEDED TO BE UPDATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 20,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 CHEVROLET SILVERADO 3500. THE CONTACT STATED THAT FUEL MONITORING SYSTEM MALFUNCTIONED DUE TO TRANSFER FUEL PUMPS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL SYSTEM SOFTWARE NEEDED TO BE UPDATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 20,000.
Mfg Campaign: 10939189
Recall Date: Jan 3, 2017
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
WE HAVE HAD REPEATED INSTANCES, WHERE ENGINE LIGHT COMES ON, AND FUEL GUAGE FLAT LINES. IF YOU CAN NOT GET TO A QUALIFIED DEALER SOON ENOUGH, VEHICLE SHUTS DOWN WITHOUT WARNING[ACTUALLY IT REMAINS RUNNING UNTIL IT ALMOST COMES TO A COMPLETE STOP]. WE HAVE HAD TO INSTANCES OF SHUT DOWN, AND AT LEAST 6 INSTANCES ALTOGETHER OF ENGINE LIGHT/ FUEL GUAGE FLAT LINE. THIS HAS ALL HAPPENED SINCE VEHICLE WAS PUT IN SERVICE IN JANUARY / 2016. WE USE THIS VEHICLE TO TRAVEL ACROSS THE LOWER 48, AND PARTS OF CANADA, TO PICK UP BREEDING BULLS, THAT HAVE VALUES RANGING AS HIGH AS 1 MILLION OR MORE. THESE ANIMALS HAVE ALL BEEN TESTED FOR TRANSPORT BACK TO OUR FACILITIES IN PLAIN CITY, OH, AND ONCE ON THE TRAILER, ARE NOT TO BE REMOVED, UNLESS IT IS AN ABSOLUTE EMERGENCY, BECAUSE OF REGULATIONS. OUR CONCERN IS THAT, WHAT HAPPENS IF THIS VEHICLE IS GOING UP A MOUNTAIN HWY OR ANY OTHER SITUATION WHERE THERE IS ANOTHER VEHICLE FOLLOWING TO CLOSELY AND THEY HIT US AND END UP KILLING THE ANIMALS, ME, THE PERSON THAT HIT ME, OR ALL OF US OVER A FUEL TRANSFER PUMP THAT GM SAYS IS NOT PART OF IT'S POWERTRAIN WARRANTY OR NO LONGER IN IT'S BUMPER TO BUMPER WARRANTY. THEIR LINE IS, THAT THE VEHICLE IS CURRENTLY REPAIRED, AND FUNCTIONING PROPERLY, THEREFORE THERE IS NO ISSUE OR ANY REASON TO KEEP A CASE FILE # ON IT. WE HAVE LEARNED THRU OTHER INSTANCES, THAT THERE IS A DEALER SERVICE BULLITEN FOR THE SAME PROBLEM WE HAVE BEEN EXPERIENCING, AND SUPPOSEDLY THEY ARE TRYING TO FIND A SOLUTION, WHICH HAS YET TO COME TO LIGHT. ALL INSTANCES ON THIS MATTER HAVE HAPPENED IN VARIOUS STATES ACROSS THE COUNTRY, WHILE CRUISING AT SPEEDS BETWEEN 65 & 70 MPH ON INTERSTATE HWY TO THIS DATE, WITH THE LAST INSTANCE BEING ON 12/01/2016. WE HAVE EXPRESSED CONCERNS TO GM OF SAFETY, AND AN ACTUAL FIX FOR THIS ISSUE, AND SO FAR THE BEST WE GET FROM THEM IS, WE'RE SORRY FOR YOUR INCONVENIENCE.
Corrective Action:
WE HAVE HAD REPEATED INSTANCES, WHERE ENGINE LIGHT COMES ON, AND FUEL GUAGE FLAT LINES. IF YOU CAN NOT GET TO A QUALIFIED DEALER SOON ENOUGH, VEHICLE SHUTS DOWN WITHOUT WARNING[ACTUALLY IT REMAINS RUNNING UNTIL IT ALMOST COMES TO A COMPLETE STOP]. WE HAVE HAD TO INSTANCES OF SHUT DOWN, AND AT LEAST 6 INSTANCES ALTOGETHER OF ENGINE LIGHT/ FUEL GUAGE FLAT LINE. THIS HAS ALL HAPPENED SINCE VEHICLE WAS PUT IN SERVICE IN JANUARY / 2016. WE USE THIS VEHICLE TO TRAVEL ACROSS THE LOWER 48, AND PARTS OF CANADA, TO PICK UP BREEDING BULLS, THAT HAVE VALUES RANGING AS HIGH AS 1 MILLION OR MORE. THESE ANIMALS HAVE ALL BEEN TESTED FOR TRANSPORT BACK TO OUR FACILITIES IN PLAIN CITY, OH, AND ONCE ON THE TRAILER, ARE NOT TO BE REMOVED, UNLESS IT IS AN ABSOLUTE EMERGENCY, BECAUSE OF REGULATIONS. OUR CONCERN IS THAT, WHAT HAPPENS IF THIS VEHICLE IS GOING UP A MOUNTAIN HWY OR ANY OTHER SITUATION WHERE THERE IS ANOTHER VEHICLE FOLLOWING TO CLOSELY AND THEY HIT US AND END UP KILLING THE ANIMALS, ME, THE PERSON THAT HIT ME, OR ALL OF US OVER A FUEL TRANSFER PUMP THAT GM SAYS IS NOT PART OF IT'S POWERTRAIN WARRANTY OR NO LONGER IN IT'S BUMPER TO BUMPER WARRANTY. THEIR LINE IS, THAT THE VEHICLE IS CURRENTLY REPAIRED, AND FUNCTIONING PROPERLY, THEREFORE THERE IS NO ISSUE OR ANY REASON TO KEEP A CASE FILE # ON IT. WE HAVE LEARNED THRU OTHER INSTANCES, THAT THERE IS A DEALER SERVICE BULLITEN FOR THE SAME PROBLEM WE HAVE BEEN EXPERIENCING, AND SUPPOSEDLY THEY ARE TRYING TO FIND A SOLUTION, WHICH HAS YET TO COME TO LIGHT. ALL INSTANCES ON THIS MATTER HAVE HAPPENED IN VARIOUS STATES ACROSS THE COUNTRY, WHILE CRUISING AT SPEEDS BETWEEN 65 & 70 MPH ON INTERSTATE HWY TO THIS DATE, WITH THE LAST INSTANCE BEING ON 12/01/2016. WE HAVE EXPRESSED CONCERNS TO GM OF SAFETY, AND AN ACTUAL FIX FOR THIS ISSUE, AND SO FAR THE BEST WE GET FROM THEM IS, WE'RE SORRY FOR YOUR INCONVENIENCE.
Additional Notes:
WE HAVE HAD REPEATED INSTANCES, WHERE ENGINE LIGHT COMES ON, AND FUEL GUAGE FLAT LINES. IF YOU CAN NOT GET TO A QUALIFIED DEALER SOON ENOUGH, VEHICLE SHUTS DOWN WITHOUT WARNING[ACTUALLY IT REMAINS RUNNING UNTIL IT ALMOST COMES TO A COMPLETE STOP]. WE HAVE HAD TO INSTANCES OF SHUT DOWN, AND AT LEAST 6 INSTANCES ALTOGETHER OF ENGINE LIGHT/ FUEL GUAGE FLAT LINE. THIS HAS ALL HAPPENED SINCE VEHICLE WAS PUT IN SERVICE IN JANUARY / 2016. WE USE THIS VEHICLE TO TRAVEL ACROSS THE LOWER 48, AND PARTS OF CANADA, TO PICK UP BREEDING BULLS, THAT HAVE VALUES RANGING AS HIGH AS 1 MILLION OR MORE. THESE ANIMALS HAVE ALL BEEN TESTED FOR TRANSPORT BACK TO OUR FACILITIES IN PLAIN CITY, OH, AND ONCE ON THE TRAILER, ARE NOT TO BE REMOVED, UNLESS IT IS AN ABSOLUTE EMERGENCY, BECAUSE OF REGULATIONS. OUR CONCERN IS THAT, WHAT HAPPENS IF THIS VEHICLE IS GOING UP A MOUNTAIN HWY OR ANY OTHER SITUATION WHERE THERE IS ANOTHER VEHICLE FOLLOWING TO CLOSELY AND THEY HIT US AND END UP KILLING THE ANIMALS, ME, THE PERSON THAT HIT ME, OR ALL OF US OVER A FUEL TRANSFER PUMP THAT GM SAYS IS NOT PART OF IT'S POWERTRAIN WARRANTY OR NO LONGER IN IT'S BUMPER TO BUMPER WARRANTY. THEIR LINE IS, THAT THE VEHICLE IS CURRENTLY REPAIRED, AND FUNCTIONING PROPERLY, THEREFORE THERE IS NO ISSUE OR ANY REASON TO KEEP A CASE FILE # ON IT. WE HAVE LEARNED THRU OTHER INSTANCES, THAT THERE IS A DEALER SERVICE BULLITEN FOR THE SAME PROBLEM WE HAVE BEEN EXPERIENCING, AND SUPPOSEDLY THEY ARE TRYING TO FIND A SOLUTION, WHICH HAS YET TO COME TO LIGHT. ALL INSTANCES ON THIS MATTER HAVE HAPPENED IN VARIOUS STATES ACROSS THE COUNTRY, WHILE CRUISING AT SPEEDS BETWEEN 65 & 70 MPH ON INTERSTATE HWY TO THIS DATE, WITH THE LAST INSTANCE BEING ON 12/01/2016. WE HAVE EXPRESSED CONCERNS TO GM OF SAFETY, AND AN ACTUAL FIX FOR THIS ISSUE, AND SO FAR THE BEST WE GET FROM THEM IS, WE'RE SORRY FOR YOUR INCONVENIENCE.
Mfg Campaign: 10930297
Recall Date: Dec 6, 2016
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
WE HAVE HAD REPEATED INSTANCES, WHERE ENGINE LIGHT COMES ON, AND FUEL GUAGE FLAT LINES. IF YOU CAN NOT GET TO A QUALIFIED DEALER SOON ENOUGH, VEHICLE SHUTS DOWN WITHOUT WARNING[ACTUALLY IT REMAINS RUNNING UNTIL IT ALMOST COMES TO A COMPLETE STOP]. WE HAVE HAD TO INSTANCES OF SHUT DOWN, AND AT LEAST 6 INSTANCES ALTOGETHER OF ENGINE LIGHT/ FUEL GUAGE FLAT LINE. THIS HAS ALL HAPPENED SINCE VEHICLE WAS PUT IN SERVICE IN JANUARY / 2016. WE USE THIS VEHICLE TO TRAVEL ACROSS THE LOWER 48, AND PARTS OF CANADA, TO PICK UP BREEDING BULLS, THAT HAVE VALUES RANGING AS HIGH AS 1 MILLION OR MORE. THESE ANIMALS HAVE ALL BEEN TESTED FOR TRANSPORT BACK TO OUR FACILITIES IN PLAIN CITY, OH, AND ONCE ON THE TRAILER, ARE NOT TO BE REMOVED, UNLESS IT IS AN ABSOLUTE EMERGENCY, BECAUSE OF REGULATIONS. OUR CONCERN IS THAT, WHAT HAPPENS IF THIS VEHICLE IS GOING UP A MOUNTAIN HWY OR ANY OTHER SITUATION WHERE THERE IS ANOTHER VEHICLE FOLLOWING TO CLOSELY AND THEY HIT US AND END UP KILLING THE ANIMALS, ME, THE PERSON THAT HIT ME, OR ALL OF US OVER A FUEL TRANSFER PUMP THAT GM SAYS IS NOT PART OF IT'S POWERTRAIN WARRANTY OR NO LONGER IN IT'S BUMPER TO BUMPER WARRANTY. THEIR LINE IS, THAT THE VEHICLE IS CURRENTLY REPAIRED, AND FUNCTIONING PROPERLY, THEREFORE THERE IS NO ISSUE OR ANY REASON TO KEEP A CASE FILE # ON IT. WE HAVE LEARNED THRU OTHER INSTANCES, THAT THERE IS A DEALER SERVICE BULLITEN FOR THE SAME PROBLEM WE HAVE BEEN EXPERIENCING, AND SUPPOSEDLY THEY ARE TRYING TO FIND A SOLUTION, WHICH HAS YET TO COME TO LIGHT. ALL INSTANCES ON THIS MATTER HAVE HAPPENED IN VARIOUS STATES ACROSS THE COUNTRY, WHILE CRUISING AT SPEEDS BETWEEN 65 & 70 MPH ON INTERSTATE HWY TO THIS DATE, WITH THE LAST INSTANCE BEING ON 12/01/2016. WE HAVE EXPRESSED CONCERNS TO GM OF SAFETY, AND AN ACTUAL FIX FOR THIS ISSUE, AND SO FAR THE BEST WE GET FROM THEM IS, WE'RE SORRY FOR YOUR INCONVENIENCE.
Corrective Action:
WE HAVE HAD REPEATED INSTANCES, WHERE ENGINE LIGHT COMES ON, AND FUEL GUAGE FLAT LINES. IF YOU CAN NOT GET TO A QUALIFIED DEALER SOON ENOUGH, VEHICLE SHUTS DOWN WITHOUT WARNING[ACTUALLY IT REMAINS RUNNING UNTIL IT ALMOST COMES TO A COMPLETE STOP]. WE HAVE HAD TO INSTANCES OF SHUT DOWN, AND AT LEAST 6 INSTANCES ALTOGETHER OF ENGINE LIGHT/ FUEL GUAGE FLAT LINE. THIS HAS ALL HAPPENED SINCE VEHICLE WAS PUT IN SERVICE IN JANUARY / 2016. WE USE THIS VEHICLE TO TRAVEL ACROSS THE LOWER 48, AND PARTS OF CANADA, TO PICK UP BREEDING BULLS, THAT HAVE VALUES RANGING AS HIGH AS 1 MILLION OR MORE. THESE ANIMALS HAVE ALL BEEN TESTED FOR TRANSPORT BACK TO OUR FACILITIES IN PLAIN CITY, OH, AND ONCE ON THE TRAILER, ARE NOT TO BE REMOVED, UNLESS IT IS AN ABSOLUTE EMERGENCY, BECAUSE OF REGULATIONS. OUR CONCERN IS THAT, WHAT HAPPENS IF THIS VEHICLE IS GOING UP A MOUNTAIN HWY OR ANY OTHER SITUATION WHERE THERE IS ANOTHER VEHICLE FOLLOWING TO CLOSELY AND THEY HIT US AND END UP KILLING THE ANIMALS, ME, THE PERSON THAT HIT ME, OR ALL OF US OVER A FUEL TRANSFER PUMP THAT GM SAYS IS NOT PART OF IT'S POWERTRAIN WARRANTY OR NO LONGER IN IT'S BUMPER TO BUMPER WARRANTY. THEIR LINE IS, THAT THE VEHICLE IS CURRENTLY REPAIRED, AND FUNCTIONING PROPERLY, THEREFORE THERE IS NO ISSUE OR ANY REASON TO KEEP A CASE FILE # ON IT. WE HAVE LEARNED THRU OTHER INSTANCES, THAT THERE IS A DEALER SERVICE BULLITEN FOR THE SAME PROBLEM WE HAVE BEEN EXPERIENCING, AND SUPPOSEDLY THEY ARE TRYING TO FIND A SOLUTION, WHICH HAS YET TO COME TO LIGHT. ALL INSTANCES ON THIS MATTER HAVE HAPPENED IN VARIOUS STATES ACROSS THE COUNTRY, WHILE CRUISING AT SPEEDS BETWEEN 65 & 70 MPH ON INTERSTATE HWY TO THIS DATE, WITH THE LAST INSTANCE BEING ON 12/01/2016. WE HAVE EXPRESSED CONCERNS TO GM OF SAFETY, AND AN ACTUAL FIX FOR THIS ISSUE, AND SO FAR THE BEST WE GET FROM THEM IS, WE'RE SORRY FOR YOUR INCONVENIENCE.
Additional Notes:
WE HAVE HAD REPEATED INSTANCES, WHERE ENGINE LIGHT COMES ON, AND FUEL GUAGE FLAT LINES. IF YOU CAN NOT GET TO A QUALIFIED DEALER SOON ENOUGH, VEHICLE SHUTS DOWN WITHOUT WARNING[ACTUALLY IT REMAINS RUNNING UNTIL IT ALMOST COMES TO A COMPLETE STOP]. WE HAVE HAD TO INSTANCES OF SHUT DOWN, AND AT LEAST 6 INSTANCES ALTOGETHER OF ENGINE LIGHT/ FUEL GUAGE FLAT LINE. THIS HAS ALL HAPPENED SINCE VEHICLE WAS PUT IN SERVICE IN JANUARY / 2016. WE USE THIS VEHICLE TO TRAVEL ACROSS THE LOWER 48, AND PARTS OF CANADA, TO PICK UP BREEDING BULLS, THAT HAVE VALUES RANGING AS HIGH AS 1 MILLION OR MORE. THESE ANIMALS HAVE ALL BEEN TESTED FOR TRANSPORT BACK TO OUR FACILITIES IN PLAIN CITY, OH, AND ONCE ON THE TRAILER, ARE NOT TO BE REMOVED, UNLESS IT IS AN ABSOLUTE EMERGENCY, BECAUSE OF REGULATIONS. OUR CONCERN IS THAT, WHAT HAPPENS IF THIS VEHICLE IS GOING UP A MOUNTAIN HWY OR ANY OTHER SITUATION WHERE THERE IS ANOTHER VEHICLE FOLLOWING TO CLOSELY AND THEY HIT US AND END UP KILLING THE ANIMALS, ME, THE PERSON THAT HIT ME, OR ALL OF US OVER A FUEL TRANSFER PUMP THAT GM SAYS IS NOT PART OF IT'S POWERTRAIN WARRANTY OR NO LONGER IN IT'S BUMPER TO BUMPER WARRANTY. THEIR LINE IS, THAT THE VEHICLE IS CURRENTLY REPAIRED, AND FUNCTIONING PROPERLY, THEREFORE THERE IS NO ISSUE OR ANY REASON TO KEEP A CASE FILE # ON IT. WE HAVE LEARNED THRU OTHER INSTANCES, THAT THERE IS A DEALER SERVICE BULLITEN FOR THE SAME PROBLEM WE HAVE BEEN EXPERIENCING, AND SUPPOSEDLY THEY ARE TRYING TO FIND A SOLUTION, WHICH HAS YET TO COME TO LIGHT. ALL INSTANCES ON THIS MATTER HAVE HAPPENED IN VARIOUS STATES ACROSS THE COUNTRY, WHILE CRUISING AT SPEEDS BETWEEN 65 & 70 MPH ON INTERSTATE HWY TO THIS DATE, WITH THE LAST INSTANCE BEING ON 12/01/2016. WE HAVE EXPRESSED CONCERNS TO GM OF SAFETY, AND AN ACTUAL FIX FOR THIS ISSUE, AND SO FAR THE BEST WE GET FROM THEM IS, WE'RE SORRY FOR YOUR INCONVENIENCE.
Mfg Campaign: 10930297
Recall Date: Dec 6, 2016
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
WE HAVE HAD REPEATED INSTANCES, WHERE ENGINE LIGHT COMES ON, AND FUEL GUAGE FLAT LINES. IF YOU CAN NOT GET TO A QUALIFIED DEALER SOON ENOUGH, VEHICLE SHUTS DOWN WITHOUT WARNING[ACTUALLY IT REMAINS RUNNING UNTIL IT ALMOST COMES TO A COMPLETE STOP]. WE HAVE HAD TO INSTANCES OF SHUT DOWN, AND AT LEAST 6 INSTANCES ALTOGETHER OF ENGINE LIGHT/ FUEL GUAGE FLAT LINE. THIS HAS ALL HAPPENED SINCE VEHICLE WAS PUT IN SERVICE IN JANUARY / 2016. WE USE THIS VEHICLE TO TRAVEL ACROSS THE LOWER 48, AND PARTS OF CANADA, TO PICK UP BREEDING BULLS, THAT HAVE VALUES RANGING AS HIGH AS 1 MILLION OR MORE. THESE ANIMALS HAVE ALL BEEN TESTED FOR TRANSPORT BACK TO OUR FACILITIES IN PLAIN CITY, OH, AND ONCE ON THE TRAILER, ARE NOT TO BE REMOVED, UNLESS IT IS AN ABSOLUTE EMERGENCY, BECAUSE OF REGULATIONS. OUR CONCERN IS THAT, WHAT HAPPENS IF THIS VEHICLE IS GOING UP A MOUNTAIN HWY OR ANY OTHER SITUATION WHERE THERE IS ANOTHER VEHICLE FOLLOWING TO CLOSELY AND THEY HIT US AND END UP KILLING THE ANIMALS, ME, THE PERSON THAT HIT ME, OR ALL OF US OVER A FUEL TRANSFER PUMP THAT GM SAYS IS NOT PART OF IT'S POWERTRAIN WARRANTY OR NO LONGER IN IT'S BUMPER TO BUMPER WARRANTY. THEIR LINE IS, THAT THE VEHICLE IS CURRENTLY REPAIRED, AND FUNCTIONING PROPERLY, THEREFORE THERE IS NO ISSUE OR ANY REASON TO KEEP A CASE FILE # ON IT. WE HAVE LEARNED THRU OTHER INSTANCES, THAT THERE IS A DEALER SERVICE BULLITEN FOR THE SAME PROBLEM WE HAVE BEEN EXPERIENCING, AND SUPPOSEDLY THEY ARE TRYING TO FIND A SOLUTION, WHICH HAS YET TO COME TO LIGHT. ALL INSTANCES ON THIS MATTER HAVE HAPPENED IN VARIOUS STATES ACROSS THE COUNTRY, WHILE CRUISING AT SPEEDS BETWEEN 65 & 70 MPH ON INTERSTATE HWY TO THIS DATE, WITH THE LAST INSTANCE BEING ON 12/01/2016. WE HAVE EXPRESSED CONCERNS TO GM OF SAFETY, AND AN ACTUAL FIX FOR THIS ISSUE, AND SO FAR THE BEST WE GET FROM THEM IS, WE'RE SORRY FOR YOUR INCONVENIENCE.
Corrective Action:
WE HAVE HAD REPEATED INSTANCES, WHERE ENGINE LIGHT COMES ON, AND FUEL GUAGE FLAT LINES. IF YOU CAN NOT GET TO A QUALIFIED DEALER SOON ENOUGH, VEHICLE SHUTS DOWN WITHOUT WARNING[ACTUALLY IT REMAINS RUNNING UNTIL IT ALMOST COMES TO A COMPLETE STOP]. WE HAVE HAD TO INSTANCES OF SHUT DOWN, AND AT LEAST 6 INSTANCES ALTOGETHER OF ENGINE LIGHT/ FUEL GUAGE FLAT LINE. THIS HAS ALL HAPPENED SINCE VEHICLE WAS PUT IN SERVICE IN JANUARY / 2016. WE USE THIS VEHICLE TO TRAVEL ACROSS THE LOWER 48, AND PARTS OF CANADA, TO PICK UP BREEDING BULLS, THAT HAVE VALUES RANGING AS HIGH AS 1 MILLION OR MORE. THESE ANIMALS HAVE ALL BEEN TESTED FOR TRANSPORT BACK TO OUR FACILITIES IN PLAIN CITY, OH, AND ONCE ON THE TRAILER, ARE NOT TO BE REMOVED, UNLESS IT IS AN ABSOLUTE EMERGENCY, BECAUSE OF REGULATIONS. OUR CONCERN IS THAT, WHAT HAPPENS IF THIS VEHICLE IS GOING UP A MOUNTAIN HWY OR ANY OTHER SITUATION WHERE THERE IS ANOTHER VEHICLE FOLLOWING TO CLOSELY AND THEY HIT US AND END UP KILLING THE ANIMALS, ME, THE PERSON THAT HIT ME, OR ALL OF US OVER A FUEL TRANSFER PUMP THAT GM SAYS IS NOT PART OF IT'S POWERTRAIN WARRANTY OR NO LONGER IN IT'S BUMPER TO BUMPER WARRANTY. THEIR LINE IS, THAT THE VEHICLE IS CURRENTLY REPAIRED, AND FUNCTIONING PROPERLY, THEREFORE THERE IS NO ISSUE OR ANY REASON TO KEEP A CASE FILE # ON IT. WE HAVE LEARNED THRU OTHER INSTANCES, THAT THERE IS A DEALER SERVICE BULLITEN FOR THE SAME PROBLEM WE HAVE BEEN EXPERIENCING, AND SUPPOSEDLY THEY ARE TRYING TO FIND A SOLUTION, WHICH HAS YET TO COME TO LIGHT. ALL INSTANCES ON THIS MATTER HAVE HAPPENED IN VARIOUS STATES ACROSS THE COUNTRY, WHILE CRUISING AT SPEEDS BETWEEN 65 & 70 MPH ON INTERSTATE HWY TO THIS DATE, WITH THE LAST INSTANCE BEING ON 12/01/2016. WE HAVE EXPRESSED CONCERNS TO GM OF SAFETY, AND AN ACTUAL FIX FOR THIS ISSUE, AND SO FAR THE BEST WE GET FROM THEM IS, WE'RE SORRY FOR YOUR INCONVENIENCE.
Additional Notes:
WE HAVE HAD REPEATED INSTANCES, WHERE ENGINE LIGHT COMES ON, AND FUEL GUAGE FLAT LINES. IF YOU CAN NOT GET TO A QUALIFIED DEALER SOON ENOUGH, VEHICLE SHUTS DOWN WITHOUT WARNING[ACTUALLY IT REMAINS RUNNING UNTIL IT ALMOST COMES TO A COMPLETE STOP]. WE HAVE HAD TO INSTANCES OF SHUT DOWN, AND AT LEAST 6 INSTANCES ALTOGETHER OF ENGINE LIGHT/ FUEL GUAGE FLAT LINE. THIS HAS ALL HAPPENED SINCE VEHICLE WAS PUT IN SERVICE IN JANUARY / 2016. WE USE THIS VEHICLE TO TRAVEL ACROSS THE LOWER 48, AND PARTS OF CANADA, TO PICK UP BREEDING BULLS, THAT HAVE VALUES RANGING AS HIGH AS 1 MILLION OR MORE. THESE ANIMALS HAVE ALL BEEN TESTED FOR TRANSPORT BACK TO OUR FACILITIES IN PLAIN CITY, OH, AND ONCE ON THE TRAILER, ARE NOT TO BE REMOVED, UNLESS IT IS AN ABSOLUTE EMERGENCY, BECAUSE OF REGULATIONS. OUR CONCERN IS THAT, WHAT HAPPENS IF THIS VEHICLE IS GOING UP A MOUNTAIN HWY OR ANY OTHER SITUATION WHERE THERE IS ANOTHER VEHICLE FOLLOWING TO CLOSELY AND THEY HIT US AND END UP KILLING THE ANIMALS, ME, THE PERSON THAT HIT ME, OR ALL OF US OVER A FUEL TRANSFER PUMP THAT GM SAYS IS NOT PART OF IT'S POWERTRAIN WARRANTY OR NO LONGER IN IT'S BUMPER TO BUMPER WARRANTY. THEIR LINE IS, THAT THE VEHICLE IS CURRENTLY REPAIRED, AND FUNCTIONING PROPERLY, THEREFORE THERE IS NO ISSUE OR ANY REASON TO KEEP A CASE FILE # ON IT. WE HAVE LEARNED THRU OTHER INSTANCES, THAT THERE IS A DEALER SERVICE BULLITEN FOR THE SAME PROBLEM WE HAVE BEEN EXPERIENCING, AND SUPPOSEDLY THEY ARE TRYING TO FIND A SOLUTION, WHICH HAS YET TO COME TO LIGHT. ALL INSTANCES ON THIS MATTER HAVE HAPPENED IN VARIOUS STATES ACROSS THE COUNTRY, WHILE CRUISING AT SPEEDS BETWEEN 65 & 70 MPH ON INTERSTATE HWY TO THIS DATE, WITH THE LAST INSTANCE BEING ON 12/01/2016. WE HAVE EXPRESSED CONCERNS TO GM OF SAFETY, AND AN ACTUAL FIX FOR THIS ISSUE, AND SO FAR THE BEST WE GET FROM THEM IS, WE'RE SORRY FOR YOUR INCONVENIENCE.
Mfg Campaign: 10930297
Recall Date: Dec 6, 2016
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
NEW TRUCK HAD LOSE STEERING WHEN I TOOK DELIVERY, REQUIRING OVER CORRECTION. WITH JUST 4529 IN MILEAGE ON IT I TOOK IT BACK TO MY DEALER. WAS TOLD THEY ALREADY HAD MADE REPAIRS TO FOUR OTHER TRUCKS WITH THE SAME ISSUE. THEY REPLACED THE HYDRAULIC RECIRCULATING BALL STEERING GEAR. STEERING GEAR ADJUSTER WAY TOO FAR OUT, LEAKING AT SHAFT SEALS. REPLACED GEAR AND THE NEW ONE WAS BAD AS WELL, WITH STEERING STICKING AND THEN SLIPPING. REPLACED WITH SECOND NEW GEAR AND VEHICLE CHECKED OUT AND WAS RETURNED TO ME. THIS IS A MAJOR SAFETY ISSUE IN MY OPINION FOR A TRUCK DESIGNED TO TOW HEAVY VEHICLES.
Corrective Action:
NEW TRUCK HAD LOSE STEERING WHEN I TOOK DELIVERY, REQUIRING OVER CORRECTION. WITH JUST 4529 IN MILEAGE ON IT I TOOK IT BACK TO MY DEALER. WAS TOLD THEY ALREADY HAD MADE REPAIRS TO FOUR OTHER TRUCKS WITH THE SAME ISSUE. THEY REPLACED THE HYDRAULIC RECIRCULATING BALL STEERING GEAR. STEERING GEAR ADJUSTER WAY TOO FAR OUT, LEAKING AT SHAFT SEALS. REPLACED GEAR AND THE NEW ONE WAS BAD AS WELL, WITH STEERING STICKING AND THEN SLIPPING. REPLACED WITH SECOND NEW GEAR AND VEHICLE CHECKED OUT AND WAS RETURNED TO ME. THIS IS A MAJOR SAFETY ISSUE IN MY OPINION FOR A TRUCK DESIGNED TO TOW HEAVY VEHICLES.
Additional Notes:
NEW TRUCK HAD LOSE STEERING WHEN I TOOK DELIVERY, REQUIRING OVER CORRECTION. WITH JUST 4529 IN MILEAGE ON IT I TOOK IT BACK TO MY DEALER. WAS TOLD THEY ALREADY HAD MADE REPAIRS TO FOUR OTHER TRUCKS WITH THE SAME ISSUE. THEY REPLACED THE HYDRAULIC RECIRCULATING BALL STEERING GEAR. STEERING GEAR ADJUSTER WAY TOO FAR OUT, LEAKING AT SHAFT SEALS. REPLACED GEAR AND THE NEW ONE WAS BAD AS WELL, WITH STEERING STICKING AND THEN SLIPPING. REPLACED WITH SECOND NEW GEAR AND VEHICLE CHECKED OUT AND WAS RETURNED TO ME. THIS IS A MAJOR SAFETY ISSUE IN MY OPINION FOR A TRUCK DESIGNED TO TOW HEAVY VEHICLES.
Mfg Campaign: 10909772
Recall Date: Sep 26, 2016
General Motors, Llc
Defect Description:
STRUCTURE:BODY:TAILGATE
Potential Consequences:
TL* THE CONTACT OWNS A 2016 CHEVROLET SILVERADO 3500. WHILE DRIVING APPROXIMATELY 70 MPH HAULING A GOOSE NECK FLATBED DUEL TANDEM TRAILER, THE POWER BUS BAR SHORTED. IN ADDITION, THERE WAS A FAILURE WITH A LOOSE WIRE ASSOCIATED WITH THE STARTER. THE RADIO WOULD NOT TURN OFF AND THE CONTACT WAS LOCKED IN THE VEHICLE. THE CONTACT WAS ABLE TO EXIT THE VEHICLE AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS TOWED TO THE DEALER. THE DEALER TIGHTENED THE WIRES AND REPLACED ALL OF THE BUS BARS. THE NEXT MORNING, WITHIN LESS THAN 20 MILES, THE BUS BARS FAILED AGAIN. THE BRAKE, TRACTION CONTROL, AND OTHER WARNING INDICATORS AND GAUGES ILLUMINATED. THE CONTACT WAS LOCKED IN THE VEHICLE AND HAD TO MOVE THE KEY BACK AND FORTH AS WELL AS USE THE KEY FOB TO EXIT THE VEHICLE BECAUSE THE LEVER WOULD NOT RELEASE. THE VEHICLE WAS TOWED TO THE DEALER A SECOND TIME. THE DEALER FAILED TO ROUTE THE WIRES CORRECTLY, IN WHICH THE EDGE OF THE BRACKET RUBBED A HOLE IN THE POWER CABLE. THE TAILGATE FRACTURED AND SHORTED DUE TO THE FAILURE, BUT THE DEALER AND MANUFACTURER REFUSED TO REPLACE THE PART. THE VEHICLE WAS TAKEN TO THE DEALER TWO ADDITIONAL TIMES, BUT THEY WERE UNABLE TO REPLICATE AND DIAGNOSE THE FAILURES. WHEN THE CONTACT TOOK THE VEHICLE TO THE DEALER A FOURTH TIME, THE DEALER REPLACED THE AIR INTAKE HEATER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 4,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 CHEVROLET SILVERADO 3500. WHILE DRIVING APPROXIMATELY 70 MPH HAULING A GOOSE NECK FLATBED DUEL TANDEM TRAILER, THE POWER BUS BAR SHORTED. IN ADDITION, THERE WAS A FAILURE WITH A LOOSE WIRE ASSOCIATED WITH THE STARTER. THE RADIO WOULD NOT TURN OFF AND THE CONTACT WAS LOCKED IN THE VEHICLE. THE CONTACT WAS ABLE TO EXIT THE VEHICLE AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS TOWED TO THE DEALER. THE DEALER TIGHTENED THE WIRES AND REPLACED ALL OF THE BUS BARS. THE NEXT MORNING, WITHIN LESS THAN 20 MILES, THE BUS BARS FAILED AGAIN. THE BRAKE, TRACTION CONTROL, AND OTHER WARNING INDICATORS AND GAUGES ILLUMINATED. THE CONTACT WAS LOCKED IN THE VEHICLE AND HAD TO MOVE THE KEY BACK AND FORTH AS WELL AS USE THE KEY FOB TO EXIT THE VEHICLE BECAUSE THE LEVER WOULD NOT RELEASE. THE VEHICLE WAS TOWED TO THE DEALER A SECOND TIME. THE DEALER FAILED TO ROUTE THE WIRES CORRECTLY, IN WHICH THE EDGE OF THE BRACKET RUBBED A HOLE IN THE POWER CABLE. THE TAILGATE FRACTURED AND SHORTED DUE TO THE FAILURE, BUT THE DEALER AND MANUFACTURER REFUSED TO REPLACE THE PART. THE VEHICLE WAS TAKEN TO THE DEALER TWO ADDITIONAL TIMES, BUT THEY WERE UNABLE TO REPLICATE AND DIAGNOSE THE FAILURES. WHEN THE CONTACT TOOK THE VEHICLE TO THE DEALER A FOURTH TIME, THE DEALER REPLACED THE AIR INTAKE HEATER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 4,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 CHEVROLET SILVERADO 3500. WHILE DRIVING APPROXIMATELY 70 MPH HAULING A GOOSE NECK FLATBED DUEL TANDEM TRAILER, THE POWER BUS BAR SHORTED. IN ADDITION, THERE WAS A FAILURE WITH A LOOSE WIRE ASSOCIATED WITH THE STARTER. THE RADIO WOULD NOT TURN OFF AND THE CONTACT WAS LOCKED IN THE VEHICLE. THE CONTACT WAS ABLE TO EXIT THE VEHICLE AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS TOWED TO THE DEALER. THE DEALER TIGHTENED THE WIRES AND REPLACED ALL OF THE BUS BARS. THE NEXT MORNING, WITHIN LESS THAN 20 MILES, THE BUS BARS FAILED AGAIN. THE BRAKE, TRACTION CONTROL, AND OTHER WARNING INDICATORS AND GAUGES ILLUMINATED. THE CONTACT WAS LOCKED IN THE VEHICLE AND HAD TO MOVE THE KEY BACK AND FORTH AS WELL AS USE THE KEY FOB TO EXIT THE VEHICLE BECAUSE THE LEVER WOULD NOT RELEASE. THE VEHICLE WAS TOWED TO THE DEALER A SECOND TIME. THE DEALER FAILED TO ROUTE THE WIRES CORRECTLY, IN WHICH THE EDGE OF THE BRACKET RUBBED A HOLE IN THE POWER CABLE. THE TAILGATE FRACTURED AND SHORTED DUE TO THE FAILURE, BUT THE DEALER AND MANUFACTURER REFUSED TO REPLACE THE PART. THE VEHICLE WAS TAKEN TO THE DEALER TWO ADDITIONAL TIMES, BUT THEY WERE UNABLE TO REPLICATE AND DIAGNOSE THE FAILURES. WHEN THE CONTACT TOOK THE VEHICLE TO THE DEALER A FOURTH TIME, THE DEALER REPLACED THE AIR INTAKE HEATER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 4,000.
Mfg Campaign: 10909332
Recall Date: Sep 23, 2016
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
TL* THE CONTACT OWNS A 2016 CHEVROLET SILVERADO 3500. WHILE DRIVING APPROXIMATELY 70 MPH HAULING A GOOSE NECK FLATBED DUEL TANDEM TRAILER, THE POWER BUS BAR SHORTED. IN ADDITION, THERE WAS A FAILURE WITH A LOOSE WIRE ASSOCIATED WITH THE STARTER. THE RADIO WOULD NOT TURN OFF AND THE CONTACT WAS LOCKED IN THE VEHICLE. THE CONTACT WAS ABLE TO EXIT THE VEHICLE AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS TOWED TO THE DEALER. THE DEALER TIGHTENED THE WIRES AND REPLACED ALL OF THE BUS BARS. THE NEXT MORNING, WITHIN LESS THAN 20 MILES, THE BUS BARS FAILED AGAIN. THE BRAKE, TRACTION CONTROL, AND OTHER WARNING INDICATORS AND GAUGES ILLUMINATED. THE CONTACT WAS LOCKED IN THE VEHICLE AND HAD TO MOVE THE KEY BACK AND FORTH AS WELL AS USE THE KEY FOB TO EXIT THE VEHICLE BECAUSE THE LEVER WOULD NOT RELEASE. THE VEHICLE WAS TOWED TO THE DEALER A SECOND TIME. THE DEALER FAILED TO ROUTE THE WIRES CORRECTLY, IN WHICH THE EDGE OF THE BRACKET RUBBED A HOLE IN THE POWER CABLE. THE TAILGATE FRACTURED AND SHORTED DUE TO THE FAILURE, BUT THE DEALER AND MANUFACTURER REFUSED TO REPLACE THE PART. THE VEHICLE WAS TAKEN TO THE DEALER TWO ADDITIONAL TIMES, BUT THEY WERE UNABLE TO REPLICATE AND DIAGNOSE THE FAILURES. WHEN THE CONTACT TOOK THE VEHICLE TO THE DEALER A FOURTH TIME, THE DEALER REPLACED THE AIR INTAKE HEATER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 4,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 CHEVROLET SILVERADO 3500. WHILE DRIVING APPROXIMATELY 70 MPH HAULING A GOOSE NECK FLATBED DUEL TANDEM TRAILER, THE POWER BUS BAR SHORTED. IN ADDITION, THERE WAS A FAILURE WITH A LOOSE WIRE ASSOCIATED WITH THE STARTER. THE RADIO WOULD NOT TURN OFF AND THE CONTACT WAS LOCKED IN THE VEHICLE. THE CONTACT WAS ABLE TO EXIT THE VEHICLE AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS TOWED TO THE DEALER. THE DEALER TIGHTENED THE WIRES AND REPLACED ALL OF THE BUS BARS. THE NEXT MORNING, WITHIN LESS THAN 20 MILES, THE BUS BARS FAILED AGAIN. THE BRAKE, TRACTION CONTROL, AND OTHER WARNING INDICATORS AND GAUGES ILLUMINATED. THE CONTACT WAS LOCKED IN THE VEHICLE AND HAD TO MOVE THE KEY BACK AND FORTH AS WELL AS USE THE KEY FOB TO EXIT THE VEHICLE BECAUSE THE LEVER WOULD NOT RELEASE. THE VEHICLE WAS TOWED TO THE DEALER A SECOND TIME. THE DEALER FAILED TO ROUTE THE WIRES CORRECTLY, IN WHICH THE EDGE OF THE BRACKET RUBBED A HOLE IN THE POWER CABLE. THE TAILGATE FRACTURED AND SHORTED DUE TO THE FAILURE, BUT THE DEALER AND MANUFACTURER REFUSED TO REPLACE THE PART. THE VEHICLE WAS TAKEN TO THE DEALER TWO ADDITIONAL TIMES, BUT THEY WERE UNABLE TO REPLICATE AND DIAGNOSE THE FAILURES. WHEN THE CONTACT TOOK THE VEHICLE TO THE DEALER A FOURTH TIME, THE DEALER REPLACED THE AIR INTAKE HEATER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 4,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 CHEVROLET SILVERADO 3500. WHILE DRIVING APPROXIMATELY 70 MPH HAULING A GOOSE NECK FLATBED DUEL TANDEM TRAILER, THE POWER BUS BAR SHORTED. IN ADDITION, THERE WAS A FAILURE WITH A LOOSE WIRE ASSOCIATED WITH THE STARTER. THE RADIO WOULD NOT TURN OFF AND THE CONTACT WAS LOCKED IN THE VEHICLE. THE CONTACT WAS ABLE TO EXIT THE VEHICLE AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS TOWED TO THE DEALER. THE DEALER TIGHTENED THE WIRES AND REPLACED ALL OF THE BUS BARS. THE NEXT MORNING, WITHIN LESS THAN 20 MILES, THE BUS BARS FAILED AGAIN. THE BRAKE, TRACTION CONTROL, AND OTHER WARNING INDICATORS AND GAUGES ILLUMINATED. THE CONTACT WAS LOCKED IN THE VEHICLE AND HAD TO MOVE THE KEY BACK AND FORTH AS WELL AS USE THE KEY FOB TO EXIT THE VEHICLE BECAUSE THE LEVER WOULD NOT RELEASE. THE VEHICLE WAS TOWED TO THE DEALER A SECOND TIME. THE DEALER FAILED TO ROUTE THE WIRES CORRECTLY, IN WHICH THE EDGE OF THE BRACKET RUBBED A HOLE IN THE POWER CABLE. THE TAILGATE FRACTURED AND SHORTED DUE TO THE FAILURE, BUT THE DEALER AND MANUFACTURER REFUSED TO REPLACE THE PART. THE VEHICLE WAS TAKEN TO THE DEALER TWO ADDITIONAL TIMES, BUT THEY WERE UNABLE TO REPLICATE AND DIAGNOSE THE FAILURES. WHEN THE CONTACT TOOK THE VEHICLE TO THE DEALER A FOURTH TIME, THE DEALER REPLACED THE AIR INTAKE HEATER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 4,000.
Mfg Campaign: 10909332
Recall Date: Sep 23, 2016
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2016 CHEVROLET SILVERADO 3500. WHILE DRIVING APPROXIMATELY 70 MPH HAULING A GOOSE NECK FLATBED DUEL TANDEM TRAILER, THE POWER BUS BAR SHORTED. IN ADDITION, THERE WAS A FAILURE WITH A LOOSE WIRE ASSOCIATED WITH THE STARTER. THE RADIO WOULD NOT TURN OFF AND THE CONTACT WAS LOCKED IN THE VEHICLE. THE CONTACT WAS ABLE TO EXIT THE VEHICLE AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS TOWED TO THE DEALER. THE DEALER TIGHTENED THE WIRES AND REPLACED ALL OF THE BUS BARS. THE NEXT MORNING, WITHIN LESS THAN 20 MILES, THE BUS BARS FAILED AGAIN. THE BRAKE, TRACTION CONTROL, AND OTHER WARNING INDICATORS AND GAUGES ILLUMINATED. THE CONTACT WAS LOCKED IN THE VEHICLE AND HAD TO MOVE THE KEY BACK AND FORTH AS WELL AS USE THE KEY FOB TO EXIT THE VEHICLE BECAUSE THE LEVER WOULD NOT RELEASE. THE VEHICLE WAS TOWED TO THE DEALER A SECOND TIME. THE DEALER FAILED TO ROUTE THE WIRES CORRECTLY, IN WHICH THE EDGE OF THE BRACKET RUBBED A HOLE IN THE POWER CABLE. THE TAILGATE FRACTURED AND SHORTED DUE TO THE FAILURE, BUT THE DEALER AND MANUFACTURER REFUSED TO REPLACE THE PART. THE VEHICLE WAS TAKEN TO THE DEALER TWO ADDITIONAL TIMES, BUT THEY WERE UNABLE TO REPLICATE AND DIAGNOSE THE FAILURES. WHEN THE CONTACT TOOK THE VEHICLE TO THE DEALER A FOURTH TIME, THE DEALER REPLACED THE AIR INTAKE HEATER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 4,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 CHEVROLET SILVERADO 3500. WHILE DRIVING APPROXIMATELY 70 MPH HAULING A GOOSE NECK FLATBED DUEL TANDEM TRAILER, THE POWER BUS BAR SHORTED. IN ADDITION, THERE WAS A FAILURE WITH A LOOSE WIRE ASSOCIATED WITH THE STARTER. THE RADIO WOULD NOT TURN OFF AND THE CONTACT WAS LOCKED IN THE VEHICLE. THE CONTACT WAS ABLE TO EXIT THE VEHICLE AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS TOWED TO THE DEALER. THE DEALER TIGHTENED THE WIRES AND REPLACED ALL OF THE BUS BARS. THE NEXT MORNING, WITHIN LESS THAN 20 MILES, THE BUS BARS FAILED AGAIN. THE BRAKE, TRACTION CONTROL, AND OTHER WARNING INDICATORS AND GAUGES ILLUMINATED. THE CONTACT WAS LOCKED IN THE VEHICLE AND HAD TO MOVE THE KEY BACK AND FORTH AS WELL AS USE THE KEY FOB TO EXIT THE VEHICLE BECAUSE THE LEVER WOULD NOT RELEASE. THE VEHICLE WAS TOWED TO THE DEALER A SECOND TIME. THE DEALER FAILED TO ROUTE THE WIRES CORRECTLY, IN WHICH THE EDGE OF THE BRACKET RUBBED A HOLE IN THE POWER CABLE. THE TAILGATE FRACTURED AND SHORTED DUE TO THE FAILURE, BUT THE DEALER AND MANUFACTURER REFUSED TO REPLACE THE PART. THE VEHICLE WAS TAKEN TO THE DEALER TWO ADDITIONAL TIMES, BUT THEY WERE UNABLE TO REPLICATE AND DIAGNOSE THE FAILURES. WHEN THE CONTACT TOOK THE VEHICLE TO THE DEALER A FOURTH TIME, THE DEALER REPLACED THE AIR INTAKE HEATER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 4,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 CHEVROLET SILVERADO 3500. WHILE DRIVING APPROXIMATELY 70 MPH HAULING A GOOSE NECK FLATBED DUEL TANDEM TRAILER, THE POWER BUS BAR SHORTED. IN ADDITION, THERE WAS A FAILURE WITH A LOOSE WIRE ASSOCIATED WITH THE STARTER. THE RADIO WOULD NOT TURN OFF AND THE CONTACT WAS LOCKED IN THE VEHICLE. THE CONTACT WAS ABLE TO EXIT THE VEHICLE AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS TOWED TO THE DEALER. THE DEALER TIGHTENED THE WIRES AND REPLACED ALL OF THE BUS BARS. THE NEXT MORNING, WITHIN LESS THAN 20 MILES, THE BUS BARS FAILED AGAIN. THE BRAKE, TRACTION CONTROL, AND OTHER WARNING INDICATORS AND GAUGES ILLUMINATED. THE CONTACT WAS LOCKED IN THE VEHICLE AND HAD TO MOVE THE KEY BACK AND FORTH AS WELL AS USE THE KEY FOB TO EXIT THE VEHICLE BECAUSE THE LEVER WOULD NOT RELEASE. THE VEHICLE WAS TOWED TO THE DEALER A SECOND TIME. THE DEALER FAILED TO ROUTE THE WIRES CORRECTLY, IN WHICH THE EDGE OF THE BRACKET RUBBED A HOLE IN THE POWER CABLE. THE TAILGATE FRACTURED AND SHORTED DUE TO THE FAILURE, BUT THE DEALER AND MANUFACTURER REFUSED TO REPLACE THE PART. THE VEHICLE WAS TAKEN TO THE DEALER TWO ADDITIONAL TIMES, BUT THEY WERE UNABLE TO REPLICATE AND DIAGNOSE THE FAILURES. WHEN THE CONTACT TOOK THE VEHICLE TO THE DEALER A FOURTH TIME, THE DEALER REPLACED THE AIR INTAKE HEATER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 4,000.
Mfg Campaign: 10909332
Recall Date: Sep 23, 2016
General Motors, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
THERE IS NO GRILLE BILLET COVERING THE RADIATOR IN THE FRONT OF THE VEHICLE AND DEBRIS FILLS THE COILS ON THE RADIATOR CAUSING THE TRANSMISSION TO RUN HOT
Corrective Action:
THERE IS NO GRILLE BILLET COVERING THE RADIATOR IN THE FRONT OF THE VEHICLE AND DEBRIS FILLS THE COILS ON THE RADIATOR CAUSING THE TRANSMISSION TO RUN HOT
Additional Notes:
THERE IS NO GRILLE BILLET COVERING THE RADIATOR IN THE FRONT OF THE VEHICLE AND DEBRIS FILLS THE COILS ON THE RADIATOR CAUSING THE TRANSMISSION TO RUN HOT
Mfg Campaign: 10908108
Recall Date: Sep 20, 2016
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