Complaints & Recalls
Official Safety Recalls - Important!
12 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2015-2020 Chevrolet Suburban, Tahoe, and GMC Yukon, and 2014-2018 Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles equipped with a 5.3-liter engine, a 3.08-ratio rear axle and four-wheel drive. If a wheel-speed sensor fails, while the vehicle is traveling between 41 and 60 mph in four-wheel or automatic mode, the Electronic-Brake Control Module (EBCM) software may activate the driveline-protection system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N192261050
Recall Date: Oct 24, 2019
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2015-2017 Cadillac Escalade, 2014-2018 Chevrolet Silverado, GMC Sierra, 2015-2018 Chevrolet Suburban, Tahoe, GMC Yukon vehicles. The amount of vacuum created by the vacuum pump may decrease over time.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N192268490
Recall Date: Sep 6, 2019
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain model year 2014-2016 Buick Lacrosse and Chevrolet Spark EV, Caprice PPV and SS vehicles, 2014-2017 Buick Encore and Chevrolet Corvette, Silverado 1500 and GMC Sierra 1500 vehicles, 2015-2016 Cadillac Escalade and Escalade ESV, Chevrolet Tahoe, Trax, Suburban and Silverado 2500 and 3500 and GMC Yukon and Yukon XL vehicles, and 2015-2017 GMC Sierra HD 2500 and 3500 vehicles. While being previously remedied for recall 16V-651, the affected vehicles may not have received the complete software update necessary to remedy the recall condition. Without the update, certain driving conditions may cause the air bag sensing and diagnostic module (SDM) software to activate a diagnostic test. During this test, deployment of the frontal air bags and the seat belt pretensioners would not occur in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17287
Recall Date: Jul 10, 2017
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2016-2017 Chevrolet Suburban HD vehicles. These vehicles were assembled with a convex right-hand outside mirror, instead of with a non-convex (flat) right-hand outside mirror. As such, these vehicles fail to comply with the requirements of Federal Motor Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17017
Recall Date: Jan 12, 2017
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain model year 2015-2017 Chevrolet Silverado 2500 HD, 3500 HD, Tahoe, Suburban, GMC Sierra 2500 HD and 3500 HD, GMC Yukon, GMC Yukon XL, Cadillac Escalade and Cadillac Escalade ESV vehicles and 2014-2017 Chevrolet Corvette, Silverado 1500, Trax, Caprice Police Pursuit Vehicle, GMC Sierra 1500, Buick Encore, and 2014-2016 Buick Lacrosse, Chevrolet Spark EV and SS vehicles. In the affected vehicles, certain driving conditions may cause the air bag sensing and diagnostic module (SDM) software to activate a diagnostic test. During this test, deployment of the frontal air bags and the seat belt pretensioners would not occur in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16007
Recall Date: Sep 8, 2016
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain model year 2016-2017 Chevrolet Silverado 1500 and 2016 Cadillac Escalade, Cadillac Escalade ESV, Chevrolet Suburban, Chevrolet Tahoe, GMC Sierra, GMC Yukon and GMC Yukon XL vehicles. The front upper control arms may have inadequate welds near the control arm bushing.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 42190
Recall Date: Apr 28, 2016
Consumer Complaints
268 ComplaintsGeneral Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The contact's husband owns a 2016 Chevrolet Suburban. The contact stated that while her husband had merged onto the highway at 30 MPH, the vehicle began to hesitate without warning upon depression of the accelerator pedal. Her husband pulled the vehicle over and attempted to restart the vehicle; however, the failure persisted. The vehicle was initially towed to their home and then to the dealer where they diagnosed the vehicle with a faulty transmission. The manufacturer was notified of the failure and denied covering the cost of the repair due to the vehicle being out of warranty. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 113,000.
Corrective Action:
The contact's husband owns a 2016 Chevrolet Suburban. The contact stated that while her husband had merged onto the highway at 30 MPH, the vehicle began to hesitate without warning upon depression of the accelerator pedal. Her husband pulled the vehicle over and attempted to restart the vehicle; however, the failure persisted. The vehicle was initially towed to their home and then to the dealer where they diagnosed the vehicle with a faulty transmission. The manufacturer was notified of the failure and denied covering the cost of the repair due to the vehicle being out of warranty. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 113,000.
Additional Notes:
The contact's husband owns a 2016 Chevrolet Suburban. The contact stated that while her husband had merged onto the highway at 30 MPH, the vehicle began to hesitate without warning upon depression of the accelerator pedal. Her husband pulled the vehicle over and attempted to restart the vehicle; however, the failure persisted. The vehicle was initially towed to their home and then to the dealer where they diagnosed the vehicle with a faulty transmission. The manufacturer was notified of the failure and denied covering the cost of the repair due to the vehicle being out of warranty. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 113,000.
Mfg Campaign: 11439009
Recall Date: Nov 2, 2021
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Transmission went out with less than 90,000 miles. I am the original owner, kept up with the maintenance services and never towed anything. I spent $3,800 to rebuild the transmission. This has been a common problem but no recall from Chevrolet.
Corrective Action:
Transmission went out with less than 90,000 miles. I am the original owner, kept up with the maintenance services and never towed anything. I spent $3,800 to rebuild the transmission. This has been a common problem but no recall from Chevrolet.
Additional Notes:
Transmission went out with less than 90,000 miles. I am the original owner, kept up with the maintenance services and never towed anything. I spent $3,800 to rebuild the transmission. This has been a common problem but no recall from Chevrolet.
Mfg Campaign: 11438277
Recall Date: Oct 26, 2021
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Loss of breaking power observed at low speeds. Has occurred three times in recent weeks when accelerating forward into a parking space, and when attempting to brake when coasting in reverse out of an inclined driveway. Brake cannot be depressed.
Corrective Action:
Loss of breaking power observed at low speeds. Has occurred three times in recent weeks when accelerating forward into a parking space, and when attempting to brake when coasting in reverse out of an inclined driveway. Brake cannot be depressed.
Additional Notes:
Loss of breaking power observed at low speeds. Has occurred three times in recent weeks when accelerating forward into a parking space, and when attempting to brake when coasting in reverse out of an inclined driveway. Brake cannot be depressed.
Mfg Campaign: 11434400
Recall Date: Sep 26, 2021
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
When stepping on brake the electrical system went off for several seconds as in the entire dash shut off, then later when driving at low speeds and backing up dash reads stabilizer track and jerks the steering wheel out of hands
Corrective Action:
When stepping on brake the electrical system went off for several seconds as in the entire dash shut off, then later when driving at low speeds and backing up dash reads stabilizer track and jerks the steering wheel out of hands
Additional Notes:
When stepping on brake the electrical system went off for several seconds as in the entire dash shut off, then later when driving at low speeds and backing up dash reads stabilizer track and jerks the steering wheel out of hands
Mfg Campaign: 11432882
Recall Date: Sep 14, 2021
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
When stepping on brake the electrical system went off for several seconds as in the entire dash shut off, then later when driving at low speeds and backing up dash reads stabilizer track and jerks the steering wheel out of hands
Corrective Action:
When stepping on brake the electrical system went off for several seconds as in the entire dash shut off, then later when driving at low speeds and backing up dash reads stabilizer track and jerks the steering wheel out of hands
Additional Notes:
When stepping on brake the electrical system went off for several seconds as in the entire dash shut off, then later when driving at low speeds and backing up dash reads stabilizer track and jerks the steering wheel out of hands
Mfg Campaign: 11432882
Recall Date: Sep 14, 2021
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
When stepping on brake the electrical system went off for several seconds as in the entire dash shut off, then later when driving at low speeds and backing up dash reads stabilizer track and jerks the steering wheel out of hands
Corrective Action:
When stepping on brake the electrical system went off for several seconds as in the entire dash shut off, then later when driving at low speeds and backing up dash reads stabilizer track and jerks the steering wheel out of hands
Additional Notes:
When stepping on brake the electrical system went off for several seconds as in the entire dash shut off, then later when driving at low speeds and backing up dash reads stabilizer track and jerks the steering wheel out of hands
Mfg Campaign: 11432882
Recall Date: Sep 14, 2021
General Motors, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The contact owns a 2016 Chevrolet Suburban. The contact stated while driving at night, the headlights did not function properly and would turn off inadvertently. The vehicle was originally taken to the dealer and diagnosed as headlight failure, and the bulbs were replaced. However, the failure recurred. The dealer was made aware of the failure and the dealer notified the manufacturer of the recurring failure. The vehicle was not repaired. The failure mileage was approximately 45,000.
Corrective Action:
The contact owns a 2016 Chevrolet Suburban. The contact stated while driving at night, the headlights did not function properly and would turn off inadvertently. The vehicle was originally taken to the dealer and diagnosed as headlight failure, and the bulbs were replaced. However, the failure recurred. The dealer was made aware of the failure and the dealer notified the manufacturer of the recurring failure. The vehicle was not repaired. The failure mileage was approximately 45,000.
Additional Notes:
The contact owns a 2016 Chevrolet Suburban. The contact stated while driving at night, the headlights did not function properly and would turn off inadvertently. The vehicle was originally taken to the dealer and diagnosed as headlight failure, and the bulbs were replaced. However, the failure recurred. The dealer was made aware of the failure and the dealer notified the manufacturer of the recurring failure. The vehicle was not repaired. The failure mileage was approximately 45,000.
Mfg Campaign: 11432302
Recall Date: Sep 9, 2021
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
At low speeds while steering, the steering wheel locks up for 1 or 2 seconds causing the vehicle to drive in an unintended direction. This is sometimes accompanied by the electrical system rebooting, and sometimes, there is no warnings at all. It has happened to us 4 times in the last six months. The dealer has had the car twice and is unable to reproduce or diagnose. In addition, sometimes the car has rebooted while driving 60 mph on highways. When this happens, it has engaged cruise control at least three times. I don't view this as unsafe as the steering description given above.
Corrective Action:
At low speeds while steering, the steering wheel locks up for 1 or 2 seconds causing the vehicle to drive in an unintended direction. This is sometimes accompanied by the electrical system rebooting, and sometimes, there is no warnings at all. It has happened to us 4 times in the last six months. The dealer has had the car twice and is unable to reproduce or diagnose. In addition, sometimes the car has rebooted while driving 60 mph on highways. When this happens, it has engaged cruise control at least three times. I don't view this as unsafe as the steering description given above.
Additional Notes:
At low speeds while steering, the steering wheel locks up for 1 or 2 seconds causing the vehicle to drive in an unintended direction. This is sometimes accompanied by the electrical system rebooting, and sometimes, there is no warnings at all. It has happened to us 4 times in the last six months. The dealer has had the car twice and is unable to reproduce or diagnose. In addition, sometimes the car has rebooted while driving 60 mph on highways. When this happens, it has engaged cruise control at least three times. I don't view this as unsafe as the steering description given above.
Mfg Campaign: 11432071
Recall Date: Sep 7, 2021
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
At low speeds while steering, the steering wheel locks up for 1 or 2 seconds causing the vehicle to drive in an unintended direction. This is sometimes accompanied by the electrical system rebooting, and sometimes, there is no warnings at all. It has happened to us 4 times in the last six months. The dealer has had the car twice and is unable to reproduce or diagnose. In addition, sometimes the car has rebooted while driving 60 mph on highways. When this happens, it has engaged cruise control at least three times. I don't view this as unsafe as the steering description given above.
Corrective Action:
At low speeds while steering, the steering wheel locks up for 1 or 2 seconds causing the vehicle to drive in an unintended direction. This is sometimes accompanied by the electrical system rebooting, and sometimes, there is no warnings at all. It has happened to us 4 times in the last six months. The dealer has had the car twice and is unable to reproduce or diagnose. In addition, sometimes the car has rebooted while driving 60 mph on highways. When this happens, it has engaged cruise control at least three times. I don't view this as unsafe as the steering description given above.
Additional Notes:
At low speeds while steering, the steering wheel locks up for 1 or 2 seconds causing the vehicle to drive in an unintended direction. This is sometimes accompanied by the electrical system rebooting, and sometimes, there is no warnings at all. It has happened to us 4 times in the last six months. The dealer has had the car twice and is unable to reproduce or diagnose. In addition, sometimes the car has rebooted while driving 60 mph on highways. When this happens, it has engaged cruise control at least three times. I don't view this as unsafe as the steering description given above.
Mfg Campaign: 11432071
Recall Date: Sep 7, 2021
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
At low speeds while steering, the steering wheel locks up for 1 or 2 seconds causing the vehicle to drive in an unintended direction. This is sometimes accompanied by the electrical system rebooting, and sometimes, there is no warnings at all. It has happened to us 4 times in the last six months. The dealer has had the car twice and is unable to reproduce or diagnose. In addition, sometimes the car has rebooted while driving 60 mph on highways. When this happens, it has engaged cruise control at least three times. I don't view this as unsafe as the steering description given above.
Corrective Action:
At low speeds while steering, the steering wheel locks up for 1 or 2 seconds causing the vehicle to drive in an unintended direction. This is sometimes accompanied by the electrical system rebooting, and sometimes, there is no warnings at all. It has happened to us 4 times in the last six months. The dealer has had the car twice and is unable to reproduce or diagnose. In addition, sometimes the car has rebooted while driving 60 mph on highways. When this happens, it has engaged cruise control at least three times. I don't view this as unsafe as the steering description given above.
Additional Notes:
At low speeds while steering, the steering wheel locks up for 1 or 2 seconds causing the vehicle to drive in an unintended direction. This is sometimes accompanied by the electrical system rebooting, and sometimes, there is no warnings at all. It has happened to us 4 times in the last six months. The dealer has had the car twice and is unable to reproduce or diagnose. In addition, sometimes the car has rebooted while driving 60 mph on highways. When this happens, it has engaged cruise control at least three times. I don't view this as unsafe as the steering description given above.
Mfg Campaign: 11432071
Recall Date: Sep 7, 2021
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
Reduced or loss of power steering assist. Steering wheel jerks or kicks back when turning. Service Stabilitrak message with warning chime. Engine stall. IPC going blank or inoperative. Radio/ICS going blank. HVAC going blank. Hood ajar message and/or dome lamps flash when shifting into reverse. Alarm sounds when locking doors or door locks cycling. Wipers continue to run for a short time after turning off and then stop/park in the incorrect location Engine stall and loss of steering almost caused a collision putting mine and others lives at risk. This has happened seven times since I bought the car in July 2021. No warning its going to happen other than dash lights flicker , warning lights on, steering fails, car dies, won't restart. GM has a Technical Service Bulletin #18-NA-161 . I hope you can do something about this serious problem before someone is serious hurt or dies. Thank you
Corrective Action:
Reduced or loss of power steering assist. Steering wheel jerks or kicks back when turning. Service Stabilitrak message with warning chime. Engine stall. IPC going blank or inoperative. Radio/ICS going blank. HVAC going blank. Hood ajar message and/or dome lamps flash when shifting into reverse. Alarm sounds when locking doors or door locks cycling. Wipers continue to run for a short time after turning off and then stop/park in the incorrect location Engine stall and loss of steering almost caused a collision putting mine and others lives at risk. This has happened seven times since I bought the car in July 2021. No warning its going to happen other than dash lights flicker , warning lights on, steering fails, car dies, won't restart. GM has a Technical Service Bulletin #18-NA-161 . I hope you can do something about this serious problem before someone is serious hurt or dies. Thank you
Additional Notes:
Reduced or loss of power steering assist. Steering wheel jerks or kicks back when turning. Service Stabilitrak message with warning chime. Engine stall. IPC going blank or inoperative. Radio/ICS going blank. HVAC going blank. Hood ajar message and/or dome lamps flash when shifting into reverse. Alarm sounds when locking doors or door locks cycling. Wipers continue to run for a short time after turning off and then stop/park in the incorrect location Engine stall and loss of steering almost caused a collision putting mine and others lives at risk. This has happened seven times since I bought the car in July 2021. No warning its going to happen other than dash lights flicker , warning lights on, steering fails, car dies, won't restart. GM has a Technical Service Bulletin #18-NA-161 . I hope you can do something about this serious problem before someone is serious hurt or dies. Thank you
Mfg Campaign: 11431179
Recall Date: Aug 31, 2021
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Reduced or loss of power steering assist. Steering wheel jerks or kicks back when turning. Service Stabilitrak message with warning chime. Engine stall. IPC going blank or inoperative. Radio/ICS going blank. HVAC going blank. Hood ajar message and/or dome lamps flash when shifting into reverse. Alarm sounds when locking doors or door locks cycling. Wipers continue to run for a short time after turning off and then stop/park in the incorrect location Engine stall and loss of steering almost caused a collision putting mine and others lives at risk. This has happened seven times since I bought the car in July 2021. No warning its going to happen other than dash lights flicker , warning lights on, steering fails, car dies, won't restart. GM has a Technical Service Bulletin #18-NA-161 . I hope you can do something about this serious problem before someone is serious hurt or dies. Thank you
Corrective Action:
Reduced or loss of power steering assist. Steering wheel jerks or kicks back when turning. Service Stabilitrak message with warning chime. Engine stall. IPC going blank or inoperative. Radio/ICS going blank. HVAC going blank. Hood ajar message and/or dome lamps flash when shifting into reverse. Alarm sounds when locking doors or door locks cycling. Wipers continue to run for a short time after turning off and then stop/park in the incorrect location Engine stall and loss of steering almost caused a collision putting mine and others lives at risk. This has happened seven times since I bought the car in July 2021. No warning its going to happen other than dash lights flicker , warning lights on, steering fails, car dies, won't restart. GM has a Technical Service Bulletin #18-NA-161 . I hope you can do something about this serious problem before someone is serious hurt or dies. Thank you
Additional Notes:
Reduced or loss of power steering assist. Steering wheel jerks or kicks back when turning. Service Stabilitrak message with warning chime. Engine stall. IPC going blank or inoperative. Radio/ICS going blank. HVAC going blank. Hood ajar message and/or dome lamps flash when shifting into reverse. Alarm sounds when locking doors or door locks cycling. Wipers continue to run for a short time after turning off and then stop/park in the incorrect location Engine stall and loss of steering almost caused a collision putting mine and others lives at risk. This has happened seven times since I bought the car in July 2021. No warning its going to happen other than dash lights flicker , warning lights on, steering fails, car dies, won't restart. GM has a Technical Service Bulletin #18-NA-161 . I hope you can do something about this serious problem before someone is serious hurt or dies. Thank you
Mfg Campaign: 11431179
Recall Date: Aug 31, 2021
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Reduced or loss of power steering assist. Steering wheel jerks or kicks back when turning. Service Stabilitrak message with warning chime. Engine stall. IPC going blank or inoperative. Radio/ICS going blank. HVAC going blank. Hood ajar message and/or dome lamps flash when shifting into reverse. Alarm sounds when locking doors or door locks cycling. Wipers continue to run for a short time after turning off and then stop/park in the incorrect location Engine stall and loss of steering almost caused a collision putting mine and others lives at risk. This has happened seven times since I bought the car in July 2021. No warning its going to happen other than dash lights flicker , warning lights on, steering fails, car dies, won't restart. GM has a Technical Service Bulletin #18-NA-161 . I hope you can do something about this serious problem before someone is serious hurt or dies. Thank you
Corrective Action:
Reduced or loss of power steering assist. Steering wheel jerks or kicks back when turning. Service Stabilitrak message with warning chime. Engine stall. IPC going blank or inoperative. Radio/ICS going blank. HVAC going blank. Hood ajar message and/or dome lamps flash when shifting into reverse. Alarm sounds when locking doors or door locks cycling. Wipers continue to run for a short time after turning off and then stop/park in the incorrect location Engine stall and loss of steering almost caused a collision putting mine and others lives at risk. This has happened seven times since I bought the car in July 2021. No warning its going to happen other than dash lights flicker , warning lights on, steering fails, car dies, won't restart. GM has a Technical Service Bulletin #18-NA-161 . I hope you can do something about this serious problem before someone is serious hurt or dies. Thank you
Additional Notes:
Reduced or loss of power steering assist. Steering wheel jerks or kicks back when turning. Service Stabilitrak message with warning chime. Engine stall. IPC going blank or inoperative. Radio/ICS going blank. HVAC going blank. Hood ajar message and/or dome lamps flash when shifting into reverse. Alarm sounds when locking doors or door locks cycling. Wipers continue to run for a short time after turning off and then stop/park in the incorrect location Engine stall and loss of steering almost caused a collision putting mine and others lives at risk. This has happened seven times since I bought the car in July 2021. No warning its going to happen other than dash lights flicker , warning lights on, steering fails, car dies, won't restart. GM has a Technical Service Bulletin #18-NA-161 . I hope you can do something about this serious problem before someone is serious hurt or dies. Thank you
Mfg Campaign: 11431179
Recall Date: Aug 31, 2021
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
Front passenger Spindle / Thimble that connects the lower ball joint sheared off. Suburban drops to ground, bolt end of lower ball joint hits and breaks through back of wheel that results in a deflated tier. Repair items listed by Chevy Service Center. Replace right lower ball joint Alignment Replace right front steering knuckle Replace right front wheel, monitor and stem, reprogram Replace broken front spoiler Replace RF fender liner With the low speed of travel , about 8mph there were no safety issues. Vehicle and broken steering knuckle has been inspected by Service Agent and Manager at Fred Bean Chevy, Doylestown, PM. Their position is normal wear, "We must have had impact at some time to cause initial fracture". Extended Warranty agrees with view stated from Fred Bean. Our insurance company is sending an agent to inspect. No warning lamps, messages, etc presented in driver display.
Corrective Action:
Front passenger Spindle / Thimble that connects the lower ball joint sheared off. Suburban drops to ground, bolt end of lower ball joint hits and breaks through back of wheel that results in a deflated tier. Repair items listed by Chevy Service Center. Replace right lower ball joint Alignment Replace right front steering knuckle Replace right front wheel, monitor and stem, reprogram Replace broken front spoiler Replace RF fender liner With the low speed of travel , about 8mph there were no safety issues. Vehicle and broken steering knuckle has been inspected by Service Agent and Manager at Fred Bean Chevy, Doylestown, PM. Their position is normal wear, "We must have had impact at some time to cause initial fracture". Extended Warranty agrees with view stated from Fred Bean. Our insurance company is sending an agent to inspect. No warning lamps, messages, etc presented in driver display.
Additional Notes:
Front passenger Spindle / Thimble that connects the lower ball joint sheared off. Suburban drops to ground, bolt end of lower ball joint hits and breaks through back of wheel that results in a deflated tier. Repair items listed by Chevy Service Center. Replace right lower ball joint Alignment Replace right front steering knuckle Replace right front wheel, monitor and stem, reprogram Replace broken front spoiler Replace RF fender liner With the low speed of travel , about 8mph there were no safety issues. Vehicle and broken steering knuckle has been inspected by Service Agent and Manager at Fred Bean Chevy, Doylestown, PM. Their position is normal wear, "We must have had impact at some time to cause initial fracture". Extended Warranty agrees with view stated from Fred Bean. Our insurance company is sending an agent to inspect. No warning lamps, messages, etc presented in driver display.
Mfg Campaign: 11428843
Recall Date: Aug 12, 2021
General Motors, Llc
Defect Description:
SUSPENSION
Potential Consequences:
Front passenger Spindle / Thimble that connects the lower ball joint sheared off. Suburban drops to ground, bolt end of lower ball joint hits and breaks through back of wheel that results in a deflated tier. Repair items listed by Chevy Service Center. Replace right lower ball joint Alignment Replace right front steering knuckle Replace right front wheel, monitor and stem, reprogram Replace broken front spoiler Replace RF fender liner With the low speed of travel , about 8mph there were no safety issues. Vehicle and broken steering knuckle has been inspected by Service Agent and Manager at Fred Bean Chevy, Doylestown, PM. Their position is normal wear, "We must have had impact at some time to cause initial fracture". Extended Warranty agrees with view stated from Fred Bean. Our insurance company is sending an agent to inspect. No warning lamps, messages, etc presented in driver display.
Corrective Action:
Front passenger Spindle / Thimble that connects the lower ball joint sheared off. Suburban drops to ground, bolt end of lower ball joint hits and breaks through back of wheel that results in a deflated tier. Repair items listed by Chevy Service Center. Replace right lower ball joint Alignment Replace right front steering knuckle Replace right front wheel, monitor and stem, reprogram Replace broken front spoiler Replace RF fender liner With the low speed of travel , about 8mph there were no safety issues. Vehicle and broken steering knuckle has been inspected by Service Agent and Manager at Fred Bean Chevy, Doylestown, PM. Their position is normal wear, "We must have had impact at some time to cause initial fracture". Extended Warranty agrees with view stated from Fred Bean. Our insurance company is sending an agent to inspect. No warning lamps, messages, etc presented in driver display.
Additional Notes:
Front passenger Spindle / Thimble that connects the lower ball joint sheared off. Suburban drops to ground, bolt end of lower ball joint hits and breaks through back of wheel that results in a deflated tier. Repair items listed by Chevy Service Center. Replace right lower ball joint Alignment Replace right front steering knuckle Replace right front wheel, monitor and stem, reprogram Replace broken front spoiler Replace RF fender liner With the low speed of travel , about 8mph there were no safety issues. Vehicle and broken steering knuckle has been inspected by Service Agent and Manager at Fred Bean Chevy, Doylestown, PM. Their position is normal wear, "We must have had impact at some time to cause initial fracture". Extended Warranty agrees with view stated from Fred Bean. Our insurance company is sending an agent to inspect. No warning lamps, messages, etc presented in driver display.
Mfg Campaign: 11428843
Recall Date: Aug 12, 2021
General Motors, Llc
Defect Description:
WHEELS
Potential Consequences:
Front passenger Spindle / Thimble that connects the lower ball joint sheared off. Suburban drops to ground, bolt end of lower ball joint hits and breaks through back of wheel that results in a deflated tier. Repair items listed by Chevy Service Center. Replace right lower ball joint Alignment Replace right front steering knuckle Replace right front wheel, monitor and stem, reprogram Replace broken front spoiler Replace RF fender liner With the low speed of travel , about 8mph there were no safety issues. Vehicle and broken steering knuckle has been inspected by Service Agent and Manager at Fred Bean Chevy, Doylestown, PM. Their position is normal wear, "We must have had impact at some time to cause initial fracture". Extended Warranty agrees with view stated from Fred Bean. Our insurance company is sending an agent to inspect. No warning lamps, messages, etc presented in driver display.
Corrective Action:
Front passenger Spindle / Thimble that connects the lower ball joint sheared off. Suburban drops to ground, bolt end of lower ball joint hits and breaks through back of wheel that results in a deflated tier. Repair items listed by Chevy Service Center. Replace right lower ball joint Alignment Replace right front steering knuckle Replace right front wheel, monitor and stem, reprogram Replace broken front spoiler Replace RF fender liner With the low speed of travel , about 8mph there were no safety issues. Vehicle and broken steering knuckle has been inspected by Service Agent and Manager at Fred Bean Chevy, Doylestown, PM. Their position is normal wear, "We must have had impact at some time to cause initial fracture". Extended Warranty agrees with view stated from Fred Bean. Our insurance company is sending an agent to inspect. No warning lamps, messages, etc presented in driver display.
Additional Notes:
Front passenger Spindle / Thimble that connects the lower ball joint sheared off. Suburban drops to ground, bolt end of lower ball joint hits and breaks through back of wheel that results in a deflated tier. Repair items listed by Chevy Service Center. Replace right lower ball joint Alignment Replace right front steering knuckle Replace right front wheel, monitor and stem, reprogram Replace broken front spoiler Replace RF fender liner With the low speed of travel , about 8mph there were no safety issues. Vehicle and broken steering knuckle has been inspected by Service Agent and Manager at Fred Bean Chevy, Doylestown, PM. Their position is normal wear, "We must have had impact at some time to cause initial fracture". Extended Warranty agrees with view stated from Fred Bean. Our insurance company is sending an agent to inspect. No warning lamps, messages, etc presented in driver display.
Mfg Campaign: 11428843
Recall Date: Aug 12, 2021
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2016 Chevrolet Suburban. The contact stated that while the vehicle was idle, the vehicle made a choking sound as if the vehicle was about to shut-off. The brake pedal was stiff requiring extra effort than normal for the vehicle to come to a stop. While turning left or right at low speeds, the steering wheel was difficult to turn and made an abnormal hissing sound. The contact stated that there was oil leaking from the front-end of the vehicle. The contact took the vehicle to the dealer who diagnosed that the vacuum pump failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that due to the mileage on the vehicle, the vehicle no longer qualified for the special recall related to the failure. The approximate failure mileage was 119,000.
Corrective Action:
The contact owns a 2016 Chevrolet Suburban. The contact stated that while the vehicle was idle, the vehicle made a choking sound as if the vehicle was about to shut-off. The brake pedal was stiff requiring extra effort than normal for the vehicle to come to a stop. While turning left or right at low speeds, the steering wheel was difficult to turn and made an abnormal hissing sound. The contact stated that there was oil leaking from the front-end of the vehicle. The contact took the vehicle to the dealer who diagnosed that the vacuum pump failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that due to the mileage on the vehicle, the vehicle no longer qualified for the special recall related to the failure. The approximate failure mileage was 119,000.
Additional Notes:
The contact owns a 2016 Chevrolet Suburban. The contact stated that while the vehicle was idle, the vehicle made a choking sound as if the vehicle was about to shut-off. The brake pedal was stiff requiring extra effort than normal for the vehicle to come to a stop. While turning left or right at low speeds, the steering wheel was difficult to turn and made an abnormal hissing sound. The contact stated that there was oil leaking from the front-end of the vehicle. The contact took the vehicle to the dealer who diagnosed that the vacuum pump failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that due to the mileage on the vehicle, the vehicle no longer qualified for the special recall related to the failure. The approximate failure mileage was 119,000.
Mfg Campaign: 11417732
Recall Date: May 19, 2021
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Chevrolet Suburban. The contact stated that while the vehicle was idle, the vehicle made a choking sound as if the vehicle was about to shut-off. The brake pedal was stiff requiring extra effort than normal for the vehicle to come to a stop. While turning left or right at low speeds, the steering wheel was difficult to turn and made an abnormal hissing sound. The contact stated that there was oil leaking from the front-end of the vehicle. The contact took the vehicle to the dealer who diagnosed that the vacuum pump failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that due to the mileage on the vehicle, the vehicle no longer qualified for the special recall related to the failure. The approximate failure mileage was 119,000.
Corrective Action:
The contact owns a 2016 Chevrolet Suburban. The contact stated that while the vehicle was idle, the vehicle made a choking sound as if the vehicle was about to shut-off. The brake pedal was stiff requiring extra effort than normal for the vehicle to come to a stop. While turning left or right at low speeds, the steering wheel was difficult to turn and made an abnormal hissing sound. The contact stated that there was oil leaking from the front-end of the vehicle. The contact took the vehicle to the dealer who diagnosed that the vacuum pump failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that due to the mileage on the vehicle, the vehicle no longer qualified for the special recall related to the failure. The approximate failure mileage was 119,000.
Additional Notes:
The contact owns a 2016 Chevrolet Suburban. The contact stated that while the vehicle was idle, the vehicle made a choking sound as if the vehicle was about to shut-off. The brake pedal was stiff requiring extra effort than normal for the vehicle to come to a stop. While turning left or right at low speeds, the steering wheel was difficult to turn and made an abnormal hissing sound. The contact stated that there was oil leaking from the front-end of the vehicle. The contact took the vehicle to the dealer who diagnosed that the vacuum pump failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that due to the mileage on the vehicle, the vehicle no longer qualified for the special recall related to the failure. The approximate failure mileage was 119,000.
Mfg Campaign: 11417732
Recall Date: May 19, 2021
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2016 CHEVROLET SUBURBAN. THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE HAD EXPERIENCED ENGINE MISFIRING AND THE TRANSMISSION WOULD MALFUNCTION CAUSING THE VEHICLE TO STOP ACCELERATING WHILE DEPRESSING THE ACCELERATOR PEDAL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE LOCAL DEALER BOLIVIA CHEVROLET (199 NJ-17, EAST RUTHERFORD, NJ 07073) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 10,000. INVALID VIN.
Corrective Action:
TL* THE CONTACT OWNS A 2016 CHEVROLET SUBURBAN. THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE HAD EXPERIENCED ENGINE MISFIRING AND THE TRANSMISSION WOULD MALFUNCTION CAUSING THE VEHICLE TO STOP ACCELERATING WHILE DEPRESSING THE ACCELERATOR PEDAL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE LOCAL DEALER BOLIVIA CHEVROLET (199 NJ-17, EAST RUTHERFORD, NJ 07073) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 10,000. INVALID VIN.
Additional Notes:
TL* THE CONTACT OWNS A 2016 CHEVROLET SUBURBAN. THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE HAD EXPERIENCED ENGINE MISFIRING AND THE TRANSMISSION WOULD MALFUNCTION CAUSING THE VEHICLE TO STOP ACCELERATING WHILE DEPRESSING THE ACCELERATOR PEDAL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE LOCAL DEALER BOLIVIA CHEVROLET (199 NJ-17, EAST RUTHERFORD, NJ 07073) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 10,000. INVALID VIN.
Mfg Campaign: 11413982
Recall Date: Apr 26, 2021
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2016 CHEVROLET SUBURBAN. THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE HAD EXPERIENCED ENGINE MISFIRING AND THE TRANSMISSION WOULD MALFUNCTION CAUSING THE VEHICLE TO STOP ACCELERATING WHILE DEPRESSING THE ACCELERATOR PEDAL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE LOCAL DEALER BOLIVIA CHEVROLET (199 NJ-17, EAST RUTHERFORD, NJ 07073) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 10,000. INVALID VIN.
Corrective Action:
TL* THE CONTACT OWNS A 2016 CHEVROLET SUBURBAN. THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE HAD EXPERIENCED ENGINE MISFIRING AND THE TRANSMISSION WOULD MALFUNCTION CAUSING THE VEHICLE TO STOP ACCELERATING WHILE DEPRESSING THE ACCELERATOR PEDAL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE LOCAL DEALER BOLIVIA CHEVROLET (199 NJ-17, EAST RUTHERFORD, NJ 07073) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 10,000. INVALID VIN.
Additional Notes:
TL* THE CONTACT OWNS A 2016 CHEVROLET SUBURBAN. THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE HAD EXPERIENCED ENGINE MISFIRING AND THE TRANSMISSION WOULD MALFUNCTION CAUSING THE VEHICLE TO STOP ACCELERATING WHILE DEPRESSING THE ACCELERATOR PEDAL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE LOCAL DEALER BOLIVIA CHEVROLET (199 NJ-17, EAST RUTHERFORD, NJ 07073) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 10,000. INVALID VIN.
Mfg Campaign: 11413982
Recall Date: Apr 26, 2021
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