Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2020 Buick Enclave, Cadillac XT4, XT5, Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, Traverse, GMC Yukon, Yukon XL, 2018-2021 Chevrolet Express, GMC Savana, 2019-2020 Chevrolet Blazer, Silverado 1500, GMC Acadia, Sierra 1500, and certain Continental tires sold to the aftermarket for various model year 2018-2021 vehicles. The affected tires were cured for too long during production.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N212329050
Recall Date: Feb 25, 2021
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2020 Cadillac Escalade, Escalade ESV, Chevrolet Camaro, Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, and Yukon XL vehicles. The fuel pump may be missing a pressure regulator, allowing for over-pressurization of the fuel system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N192283991
Recall Date: Nov 21, 2019
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2015-2020 Chevrolet Suburban, Tahoe, and GMC Yukon, and 2014-2018 Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles equipped with a 5.3-liter engine, a 3.08-ratio rear axle and four-wheel drive. If a wheel-speed sensor fails, while the vehicle is traveling between 41 and 60 mph in four-wheel or automatic mode, the Electronic-Brake Control Module (EBCM) software may activate the driveline-protection system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N192261050
Recall Date: Oct 24, 2019
Consumer Complaints
43 ComplaintsGeneral Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Had to replace motor. Had to replace the vibrater in the seat. Had to replace transmission. Electric shorted
Corrective Action:
Had to replace motor. Had to replace the vibrater in the seat. Had to replace transmission. Electric shorted
Additional Notes:
Had to replace motor. Had to replace the vibrater in the seat. Had to replace transmission. Electric shorted
Mfg Campaign: 11670111
Recall Date: Jun 29, 2025
General Motors, Llc
Defect Description:
SEATS
Potential Consequences:
Had to replace motor. Had to replace the vibrater in the seat. Had to replace transmission. Electric shorted
Corrective Action:
Had to replace motor. Had to replace the vibrater in the seat. Had to replace transmission. Electric shorted
Additional Notes:
Had to replace motor. Had to replace the vibrater in the seat. Had to replace transmission. Electric shorted
Mfg Campaign: 11670111
Recall Date: Jun 29, 2025
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Had to replace motor. Had to replace the vibrater in the seat. Had to replace transmission. Electric shorted
Corrective Action:
Had to replace motor. Had to replace the vibrater in the seat. Had to replace transmission. Electric shorted
Additional Notes:
Had to replace motor. Had to replace the vibrater in the seat. Had to replace transmission. Electric shorted
Mfg Campaign: 11670111
Recall Date: Jun 29, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The vehicle has 70,000 miles. The engine has failed and been replaced two times. We are on the third engine. The first time was in 2021 the second time was in 2024. I heard that others are having a similar issue. This is a 2020 .6.2L RST. The engine failed the first time while driving at high speed the car just stopped working. The second time we heard it failing and were able to drive it to the dealer where the engine fell apart in the parking lot The vehicle has had other issues too. Currently the wire harness has failed. This has happened several times but the dealer has not figured out a repair. Each time it’s failed while driving causing power steering to fail while driving. I don’t not trust my teen drivers around the vehicle or to drive.
Corrective Action:
The vehicle has 70,000 miles. The engine has failed and been replaced two times. We are on the third engine. The first time was in 2021 the second time was in 2024. I heard that others are having a similar issue. This is a 2020 .6.2L RST. The engine failed the first time while driving at high speed the car just stopped working. The second time we heard it failing and were able to drive it to the dealer where the engine fell apart in the parking lot The vehicle has had other issues too. Currently the wire harness has failed. This has happened several times but the dealer has not figured out a repair. Each time it’s failed while driving causing power steering to fail while driving. I don’t not trust my teen drivers around the vehicle or to drive.
Additional Notes:
The vehicle has 70,000 miles. The engine has failed and been replaced two times. We are on the third engine. The first time was in 2021 the second time was in 2024. I heard that others are having a similar issue. This is a 2020 .6.2L RST. The engine failed the first time while driving at high speed the car just stopped working. The second time we heard it failing and were able to drive it to the dealer where the engine fell apart in the parking lot The vehicle has had other issues too. Currently the wire harness has failed. This has happened several times but the dealer has not figured out a repair. Each time it’s failed while driving causing power steering to fail while driving. I don’t not trust my teen drivers around the vehicle or to drive.
Mfg Campaign: 11668498
Recall Date: Jun 22, 2025
General Motors, Llc
Defect Description:
SUSPENSION
Potential Consequences:
The vehicle has 70,000 miles. The engine has failed and been replaced two times. We are on the third engine. The first time was in 2021 the second time was in 2024. I heard that others are having a similar issue. This is a 2020 .6.2L RST. The engine failed the first time while driving at high speed the car just stopped working. The second time we heard it failing and were able to drive it to the dealer where the engine fell apart in the parking lot The vehicle has had other issues too. Currently the wire harness has failed. This has happened several times but the dealer has not figured out a repair. Each time it’s failed while driving causing power steering to fail while driving. I don’t not trust my teen drivers around the vehicle or to drive.
Corrective Action:
The vehicle has 70,000 miles. The engine has failed and been replaced two times. We are on the third engine. The first time was in 2021 the second time was in 2024. I heard that others are having a similar issue. This is a 2020 .6.2L RST. The engine failed the first time while driving at high speed the car just stopped working. The second time we heard it failing and were able to drive it to the dealer where the engine fell apart in the parking lot The vehicle has had other issues too. Currently the wire harness has failed. This has happened several times but the dealer has not figured out a repair. Each time it’s failed while driving causing power steering to fail while driving. I don’t not trust my teen drivers around the vehicle or to drive.
Additional Notes:
The vehicle has 70,000 miles. The engine has failed and been replaced two times. We are on the third engine. The first time was in 2021 the second time was in 2024. I heard that others are having a similar issue. This is a 2020 .6.2L RST. The engine failed the first time while driving at high speed the car just stopped working. The second time we heard it failing and were able to drive it to the dealer where the engine fell apart in the parking lot The vehicle has had other issues too. Currently the wire harness has failed. This has happened several times but the dealer has not figured out a repair. Each time it’s failed while driving causing power steering to fail while driving. I don’t not trust my teen drivers around the vehicle or to drive.
Mfg Campaign: 11668498
Recall Date: Jun 22, 2025
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The vehicle has 70,000 miles. The engine has failed and been replaced two times. We are on the third engine. The first time was in 2021 the second time was in 2024. I heard that others are having a similar issue. This is a 2020 .6.2L RST. The engine failed the first time while driving at high speed the car just stopped working. The second time we heard it failing and were able to drive it to the dealer where the engine fell apart in the parking lot The vehicle has had other issues too. Currently the wire harness has failed. This has happened several times but the dealer has not figured out a repair. Each time it’s failed while driving causing power steering to fail while driving. I don’t not trust my teen drivers around the vehicle or to drive.
Corrective Action:
The vehicle has 70,000 miles. The engine has failed and been replaced two times. We are on the third engine. The first time was in 2021 the second time was in 2024. I heard that others are having a similar issue. This is a 2020 .6.2L RST. The engine failed the first time while driving at high speed the car just stopped working. The second time we heard it failing and were able to drive it to the dealer where the engine fell apart in the parking lot The vehicle has had other issues too. Currently the wire harness has failed. This has happened several times but the dealer has not figured out a repair. Each time it’s failed while driving causing power steering to fail while driving. I don’t not trust my teen drivers around the vehicle or to drive.
Additional Notes:
The vehicle has 70,000 miles. The engine has failed and been replaced two times. We are on the third engine. The first time was in 2021 the second time was in 2024. I heard that others are having a similar issue. This is a 2020 .6.2L RST. The engine failed the first time while driving at high speed the car just stopped working. The second time we heard it failing and were able to drive it to the dealer where the engine fell apart in the parking lot The vehicle has had other issues too. Currently the wire harness has failed. This has happened several times but the dealer has not figured out a repair. Each time it’s failed while driving causing power steering to fail while driving. I don’t not trust my teen drivers around the vehicle or to drive.
Mfg Campaign: 11668498
Recall Date: Jun 22, 2025
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
The technical service bulletin for the Service Safety Restraint System is for models 2021-2023. I have a 2020 Service Safety Restraint System error code this is appearing intermittently. Turning off and on. It's almost like a short somewhere. We are taking it in for servicing but I feel that the service bulletin should include the 2020 model as well.
Corrective Action:
The technical service bulletin for the Service Safety Restraint System is for models 2021-2023. I have a 2020 Service Safety Restraint System error code this is appearing intermittently. Turning off and on. It's almost like a short somewhere. We are taking it in for servicing but I feel that the service bulletin should include the 2020 model as well.
Additional Notes:
The technical service bulletin for the Service Safety Restraint System is for models 2021-2023. I have a 2020 Service Safety Restraint System error code this is appearing intermittently. Turning off and on. It's almost like a short somewhere. We are taking it in for servicing but I feel that the service bulletin should include the 2020 model as well.
Mfg Campaign: 11661801
Recall Date: May 19, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Complete engine failure. Entire engine needed to be replaced. Only 5 cylinders were working causing the vehicle to shake and shudder violently
Corrective Action:
Complete engine failure. Entire engine needed to be replaced. Only 5 cylinders were working causing the vehicle to shake and shudder violently
Additional Notes:
Complete engine failure. Entire engine needed to be replaced. Only 5 cylinders were working causing the vehicle to shake and shudder violently
Mfg Campaign: 11658666
Recall Date: May 3, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Out of the blue, while driving, my car started lurching and making a weird rattling noise. I was able to make it to a mechanic, where I learned the cylinder lifters collapsed and crankshaft were broken. The mechanic told me this is a common defect for GM motors. My vehicle is only five years old, so to learn we have a $10-20,000 repair on our hands was paralyzing and devastating.
Corrective Action:
Out of the blue, while driving, my car started lurching and making a weird rattling noise. I was able to make it to a mechanic, where I learned the cylinder lifters collapsed and crankshaft were broken. The mechanic told me this is a common defect for GM motors. My vehicle is only five years old, so to learn we have a $10-20,000 repair on our hands was paralyzing and devastating.
Additional Notes:
Out of the blue, while driving, my car started lurching and making a weird rattling noise. I was able to make it to a mechanic, where I learned the cylinder lifters collapsed and crankshaft were broken. The mechanic told me this is a common defect for GM motors. My vehicle is only five years old, so to learn we have a $10-20,000 repair on our hands was paralyzing and devastating.
Mfg Campaign: 11657746
Recall Date: Apr 30, 2025
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Out of the blue, while driving, my car started lurching and making a weird rattling noise. I was able to make it to a mechanic, where I learned the cylinder lifters collapsed and crankshaft were broken. The mechanic told me this is a common defect for GM motors. My vehicle is only five years old, so to learn we have a $10-20,000 repair on our hands was paralyzing and devastating.
Corrective Action:
Out of the blue, while driving, my car started lurching and making a weird rattling noise. I was able to make it to a mechanic, where I learned the cylinder lifters collapsed and crankshaft were broken. The mechanic told me this is a common defect for GM motors. My vehicle is only five years old, so to learn we have a $10-20,000 repair on our hands was paralyzing and devastating.
Additional Notes:
Out of the blue, while driving, my car started lurching and making a weird rattling noise. I was able to make it to a mechanic, where I learned the cylinder lifters collapsed and crankshaft were broken. The mechanic told me this is a common defect for GM motors. My vehicle is only five years old, so to learn we have a $10-20,000 repair on our hands was paralyzing and devastating.
Mfg Campaign: 11657746
Recall Date: Apr 30, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Driving on the highway and I started to slow down even while pressing the accelerator. Pulled over and turned the car off and then back on. I was able to almost get to an exit but then it completely stopped moving. Turned it off and on again but car would not move. Not a single light turned on until the last time I attempted to move the car. Had it towed to Chevy dealer and transmission was completely out. Had 2 different mechanic places (dealer and private) tell me that it is extremely common once a 2020 suburban hits around 100k miles. That is completely irresponsible of GM to not put something out so that owners can at least have knowledge that there could be a potential problem. No warning signs, no lights on that is an accident waiting to happen and a potential wrongful death lawsuit coming your way if something isn’t put out.
Corrective Action:
Driving on the highway and I started to slow down even while pressing the accelerator. Pulled over and turned the car off and then back on. I was able to almost get to an exit but then it completely stopped moving. Turned it off and on again but car would not move. Not a single light turned on until the last time I attempted to move the car. Had it towed to Chevy dealer and transmission was completely out. Had 2 different mechanic places (dealer and private) tell me that it is extremely common once a 2020 suburban hits around 100k miles. That is completely irresponsible of GM to not put something out so that owners can at least have knowledge that there could be a potential problem. No warning signs, no lights on that is an accident waiting to happen and a potential wrongful death lawsuit coming your way if something isn’t put out.
Additional Notes:
Driving on the highway and I started to slow down even while pressing the accelerator. Pulled over and turned the car off and then back on. I was able to almost get to an exit but then it completely stopped moving. Turned it off and on again but car would not move. Not a single light turned on until the last time I attempted to move the car. Had it towed to Chevy dealer and transmission was completely out. Had 2 different mechanic places (dealer and private) tell me that it is extremely common once a 2020 suburban hits around 100k miles. That is completely irresponsible of GM to not put something out so that owners can at least have knowledge that there could be a potential problem. No warning signs, no lights on that is an accident waiting to happen and a potential wrongful death lawsuit coming your way if something isn’t put out.
Mfg Campaign: 11657853
Recall Date: Apr 30, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
engine replacement at 120,000 miles. I was told by Mechanic that the 2020 Suburban's have a problem with the fuel injector wiring harness dry rotting and the sensor changing the engine from V8 to V6 when on highway going bad causing misfire in engine and ruining the engine.
Corrective Action:
engine replacement at 120,000 miles. I was told by Mechanic that the 2020 Suburban's have a problem with the fuel injector wiring harness dry rotting and the sensor changing the engine from V8 to V6 when on highway going bad causing misfire in engine and ruining the engine.
Additional Notes:
engine replacement at 120,000 miles. I was told by Mechanic that the 2020 Suburban's have a problem with the fuel injector wiring harness dry rotting and the sensor changing the engine from V8 to V6 when on highway going bad causing misfire in engine and ruining the engine.
Mfg Campaign: 11645902
Recall Date: Mar 3, 2025
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
engine replacement at 120,000 miles. I was told by Mechanic that the 2020 Suburban's have a problem with the fuel injector wiring harness dry rotting and the sensor changing the engine from V8 to V6 when on highway going bad causing misfire in engine and ruining the engine.
Corrective Action:
engine replacement at 120,000 miles. I was told by Mechanic that the 2020 Suburban's have a problem with the fuel injector wiring harness dry rotting and the sensor changing the engine from V8 to V6 when on highway going bad causing misfire in engine and ruining the engine.
Additional Notes:
engine replacement at 120,000 miles. I was told by Mechanic that the 2020 Suburban's have a problem with the fuel injector wiring harness dry rotting and the sensor changing the engine from V8 to V6 when on highway going bad causing misfire in engine and ruining the engine.
Mfg Campaign: 11645902
Recall Date: Mar 3, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2020 Chevrolet Suburban. The contact stated while driving 10 MPH and depressing the accelerator pedal, the vehicle failed to respond as needed. No warning lights were illuminated. The contact pulled over and turned off and restarted the vehicle however, the failure persisted. The contact stated that the dealer was contacted. The vehicle was towed to a dealer and was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The VIN was not included in NHTSA Campaign Number: 24V797000 (POWER TRAIN). The manufacturer was notified of the failure but offered no assistance. The failure mileage was 93,000.
Corrective Action:
The contact owns a 2020 Chevrolet Suburban. The contact stated while driving 10 MPH and depressing the accelerator pedal, the vehicle failed to respond as needed. No warning lights were illuminated. The contact pulled over and turned off and restarted the vehicle however, the failure persisted. The contact stated that the dealer was contacted. The vehicle was towed to a dealer and was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The VIN was not included in NHTSA Campaign Number: 24V797000 (POWER TRAIN). The manufacturer was notified of the failure but offered no assistance. The failure mileage was 93,000.
Additional Notes:
The contact owns a 2020 Chevrolet Suburban. The contact stated while driving 10 MPH and depressing the accelerator pedal, the vehicle failed to respond as needed. No warning lights were illuminated. The contact pulled over and turned off and restarted the vehicle however, the failure persisted. The contact stated that the dealer was contacted. The vehicle was towed to a dealer and was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The VIN was not included in NHTSA Campaign Number: 24V797000 (POWER TRAIN). The manufacturer was notified of the failure but offered no assistance. The failure mileage was 93,000.
Mfg Campaign: 11640868
Recall Date: Feb 5, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
On October 27, coming back from a family trip at 10 PM at night on a major highway, the suburban all of a sudden quit. Traveling at 70 miles per hour, all of a sudden, when pressing the gas pedal, the car would not accelerate and the RPM gauge was erratically moving. The car started to slow down till it eventually just quit and it would not go anymore. We were stranded in the middle of the highway with cars coming and going both ways. It was scary, it was dark, and dangerous. A tow truck was called and they told the suburban to a Chevrolet dealership 60 miles away. The following day, the dealership informed us that the transmission was not repairable and that they had found metal pieces in the transmission. They informed us that the only way to repair was to replace with a new transmission. They informed us that these transmissions are faulty and that it’s common for them to replace transmissions in suburbans about twice a month. We were not happy to find this out because this is the second transmission in a second Suburban that we have owned that we have had to spend $12,000 on between both vehicles. The car was out of warranty, Therefore, the expense was totally on us. I need help trying to see if I can get reimbursed for these expensive faulty transmissions that are not our fault! We have serviced car when due. There were 4 small children in the car and we could’ve had a tragic accident because car quit suddenly! Please help!
Corrective Action:
On October 27, coming back from a family trip at 10 PM at night on a major highway, the suburban all of a sudden quit. Traveling at 70 miles per hour, all of a sudden, when pressing the gas pedal, the car would not accelerate and the RPM gauge was erratically moving. The car started to slow down till it eventually just quit and it would not go anymore. We were stranded in the middle of the highway with cars coming and going both ways. It was scary, it was dark, and dangerous. A tow truck was called and they told the suburban to a Chevrolet dealership 60 miles away. The following day, the dealership informed us that the transmission was not repairable and that they had found metal pieces in the transmission. They informed us that the only way to repair was to replace with a new transmission. They informed us that these transmissions are faulty and that it’s common for them to replace transmissions in suburbans about twice a month. We were not happy to find this out because this is the second transmission in a second Suburban that we have owned that we have had to spend $12,000 on between both vehicles. The car was out of warranty, Therefore, the expense was totally on us. I need help trying to see if I can get reimbursed for these expensive faulty transmissions that are not our fault! We have serviced car when due. There were 4 small children in the car and we could’ve had a tragic accident because car quit suddenly! Please help!
Additional Notes:
On October 27, coming back from a family trip at 10 PM at night on a major highway, the suburban all of a sudden quit. Traveling at 70 miles per hour, all of a sudden, when pressing the gas pedal, the car would not accelerate and the RPM gauge was erratically moving. The car started to slow down till it eventually just quit and it would not go anymore. We were stranded in the middle of the highway with cars coming and going both ways. It was scary, it was dark, and dangerous. A tow truck was called and they told the suburban to a Chevrolet dealership 60 miles away. The following day, the dealership informed us that the transmission was not repairable and that they had found metal pieces in the transmission. They informed us that the only way to repair was to replace with a new transmission. They informed us that these transmissions are faulty and that it’s common for them to replace transmissions in suburbans about twice a month. We were not happy to find this out because this is the second transmission in a second Suburban that we have owned that we have had to spend $12,000 on between both vehicles. The car was out of warranty, Therefore, the expense was totally on us. I need help trying to see if I can get reimbursed for these expensive faulty transmissions that are not our fault! We have serviced car when due. There were 4 small children in the car and we could’ve had a tragic accident because car quit suddenly! Please help!
Mfg Campaign: 11623855
Recall Date: Nov 6, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
On October 27, coming back from a family trip at 10 PM at night on a major highway, the suburban all of a sudden quit. Traveling at 70 miles per hour, all of a sudden, when pressing the gas pedal, the car would not accelerate and the RPM gauge was erratically moving. The car started to slow down till it eventually just quit and it would not go anymore. We were stranded in the middle of the highway with cars coming and going both ways. It was scary, it was dark, and dangerous. A tow truck was called and they told the suburban to a Chevrolet dealership 60 miles away. The following day, the dealership informed us that the transmission was not repairable and that they had found metal pieces in the transmission. They informed us that the only way to repair was to replace with a new transmission. They informed us that these transmissions are faulty and that it’s common for them to replace transmissions in suburbans about twice a month. We were not happy to find this out because this is the second transmission in a second Suburban that we have owned that we have had to spend $12,000 on between both vehicles. The car was out of warranty, Therefore, the expense was totally on us. I need help trying to see if I can get reimbursed for these expensive faulty transmissions that are not our fault! We have serviced car when due. There were 4 small children in the car and we could’ve had a tragic accident because car quit suddenly! Please help!
Corrective Action:
On October 27, coming back from a family trip at 10 PM at night on a major highway, the suburban all of a sudden quit. Traveling at 70 miles per hour, all of a sudden, when pressing the gas pedal, the car would not accelerate and the RPM gauge was erratically moving. The car started to slow down till it eventually just quit and it would not go anymore. We were stranded in the middle of the highway with cars coming and going both ways. It was scary, it was dark, and dangerous. A tow truck was called and they told the suburban to a Chevrolet dealership 60 miles away. The following day, the dealership informed us that the transmission was not repairable and that they had found metal pieces in the transmission. They informed us that the only way to repair was to replace with a new transmission. They informed us that these transmissions are faulty and that it’s common for them to replace transmissions in suburbans about twice a month. We were not happy to find this out because this is the second transmission in a second Suburban that we have owned that we have had to spend $12,000 on between both vehicles. The car was out of warranty, Therefore, the expense was totally on us. I need help trying to see if I can get reimbursed for these expensive faulty transmissions that are not our fault! We have serviced car when due. There were 4 small children in the car and we could’ve had a tragic accident because car quit suddenly! Please help!
Additional Notes:
On October 27, coming back from a family trip at 10 PM at night on a major highway, the suburban all of a sudden quit. Traveling at 70 miles per hour, all of a sudden, when pressing the gas pedal, the car would not accelerate and the RPM gauge was erratically moving. The car started to slow down till it eventually just quit and it would not go anymore. We were stranded in the middle of the highway with cars coming and going both ways. It was scary, it was dark, and dangerous. A tow truck was called and they told the suburban to a Chevrolet dealership 60 miles away. The following day, the dealership informed us that the transmission was not repairable and that they had found metal pieces in the transmission. They informed us that the only way to repair was to replace with a new transmission. They informed us that these transmissions are faulty and that it’s common for them to replace transmissions in suburbans about twice a month. We were not happy to find this out because this is the second transmission in a second Suburban that we have owned that we have had to spend $12,000 on between both vehicles. The car was out of warranty, Therefore, the expense was totally on us. I need help trying to see if I can get reimbursed for these expensive faulty transmissions that are not our fault! We have serviced car when due. There were 4 small children in the car and we could’ve had a tragic accident because car quit suddenly! Please help!
Mfg Campaign: 11623855
Recall Date: Nov 6, 2024
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
On October 27, coming back from a family trip at 10 PM at night on a major highway, the suburban all of a sudden quit. Traveling at 70 miles per hour, all of a sudden, when pressing the gas pedal, the car would not accelerate and the RPM gauge was erratically moving. The car started to slow down till it eventually just quit and it would not go anymore. We were stranded in the middle of the highway with cars coming and going both ways. It was scary, it was dark, and dangerous. A tow truck was called and they told the suburban to a Chevrolet dealership 60 miles away. The following day, the dealership informed us that the transmission was not repairable and that they had found metal pieces in the transmission. They informed us that the only way to repair was to replace with a new transmission. They informed us that these transmissions are faulty and that it’s common for them to replace transmissions in suburbans about twice a month. We were not happy to find this out because this is the second transmission in a second Suburban that we have owned that we have had to spend $12,000 on between both vehicles. The car was out of warranty, Therefore, the expense was totally on us. I need help trying to see if I can get reimbursed for these expensive faulty transmissions that are not our fault! We have serviced car when due. There were 4 small children in the car and we could’ve had a tragic accident because car quit suddenly! Please help!
Corrective Action:
On October 27, coming back from a family trip at 10 PM at night on a major highway, the suburban all of a sudden quit. Traveling at 70 miles per hour, all of a sudden, when pressing the gas pedal, the car would not accelerate and the RPM gauge was erratically moving. The car started to slow down till it eventually just quit and it would not go anymore. We were stranded in the middle of the highway with cars coming and going both ways. It was scary, it was dark, and dangerous. A tow truck was called and they told the suburban to a Chevrolet dealership 60 miles away. The following day, the dealership informed us that the transmission was not repairable and that they had found metal pieces in the transmission. They informed us that the only way to repair was to replace with a new transmission. They informed us that these transmissions are faulty and that it’s common for them to replace transmissions in suburbans about twice a month. We were not happy to find this out because this is the second transmission in a second Suburban that we have owned that we have had to spend $12,000 on between both vehicles. The car was out of warranty, Therefore, the expense was totally on us. I need help trying to see if I can get reimbursed for these expensive faulty transmissions that are not our fault! We have serviced car when due. There were 4 small children in the car and we could’ve had a tragic accident because car quit suddenly! Please help!
Additional Notes:
On October 27, coming back from a family trip at 10 PM at night on a major highway, the suburban all of a sudden quit. Traveling at 70 miles per hour, all of a sudden, when pressing the gas pedal, the car would not accelerate and the RPM gauge was erratically moving. The car started to slow down till it eventually just quit and it would not go anymore. We were stranded in the middle of the highway with cars coming and going both ways. It was scary, it was dark, and dangerous. A tow truck was called and they told the suburban to a Chevrolet dealership 60 miles away. The following day, the dealership informed us that the transmission was not repairable and that they had found metal pieces in the transmission. They informed us that the only way to repair was to replace with a new transmission. They informed us that these transmissions are faulty and that it’s common for them to replace transmissions in suburbans about twice a month. We were not happy to find this out because this is the second transmission in a second Suburban that we have owned that we have had to spend $12,000 on between both vehicles. The car was out of warranty, Therefore, the expense was totally on us. I need help trying to see if I can get reimbursed for these expensive faulty transmissions that are not our fault! We have serviced car when due. There were 4 small children in the car and we could’ve had a tragic accident because car quit suddenly! Please help!
Mfg Campaign: 11623855
Recall Date: Nov 6, 2024
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2020 Chevrolet Suburban. The contact stated that while driving at an undisclosed speed, the steering wheel became firm. There was no warning light illuminated. The contact stated that the steering wheel returned to normal operation upon depression of the brake pedal. A week later while the contact's husband was driving at an undisclosed speed, the steering wheel became firm again, and there was no warning light illuminated. The contact stated that recently while driving 50 MPH, the "Service Power Steering - Drive with Care" message was displayed. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not yet diagnosed or repaired. The failure mileage was approximately 55,000.
Corrective Action:
The contact owns a 2020 Chevrolet Suburban. The contact stated that while driving at an undisclosed speed, the steering wheel became firm. There was no warning light illuminated. The contact stated that the steering wheel returned to normal operation upon depression of the brake pedal. A week later while the contact's husband was driving at an undisclosed speed, the steering wheel became firm again, and there was no warning light illuminated. The contact stated that recently while driving 50 MPH, the "Service Power Steering - Drive with Care" message was displayed. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not yet diagnosed or repaired. The failure mileage was approximately 55,000.
Additional Notes:
The contact owns a 2020 Chevrolet Suburban. The contact stated that while driving at an undisclosed speed, the steering wheel became firm. There was no warning light illuminated. The contact stated that the steering wheel returned to normal operation upon depression of the brake pedal. A week later while the contact's husband was driving at an undisclosed speed, the steering wheel became firm again, and there was no warning light illuminated. The contact stated that recently while driving 50 MPH, the "Service Power Steering - Drive with Care" message was displayed. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not yet diagnosed or repaired. The failure mileage was approximately 55,000.
Mfg Campaign: 11622672
Recall Date: Oct 30, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
I put vehicle in Chevy dealership 7/8/24 for cold start knocking sound. Dealers called 2 days later said it was defective lifter issue on the 6.2 liter GM engine.Dealer ordered new engine.on 8/23/24 while test driving vehicle with new engine in it while driving on the highway a fire started under the engine. I was told by dealer that people were telling the driver the vehicle was on fire. He abandoned the vehicle on the highway as it burned up inside and outside. Fire trucks put the fire out.Vehicle is total loss. Waiting two weeks for GM to tell me what they will do to help me. No reply to phone calls or emails unless I call them to check and find out what is going on. I wrote email to GM CEO and no reply. Insurance for me offered me pay out of current value. GMis supposedly going to investigate the vehicle and the cause of fire. Lifter issue is widespread on these engines. Many lawsuits. Vehicle is still in dealer lot burned up waiting for gm to investigate it. I am getting no resolution from GM to help me fully recover from this with new vehicle. If no one had told mechanic that vehicle was on fire who knows if he would have gotten out safely before engulfed in flames. I could not upload additional photos due to site no working.
Corrective Action:
I put vehicle in Chevy dealership 7/8/24 for cold start knocking sound. Dealers called 2 days later said it was defective lifter issue on the 6.2 liter GM engine.Dealer ordered new engine.on 8/23/24 while test driving vehicle with new engine in it while driving on the highway a fire started under the engine. I was told by dealer that people were telling the driver the vehicle was on fire. He abandoned the vehicle on the highway as it burned up inside and outside. Fire trucks put the fire out.Vehicle is total loss. Waiting two weeks for GM to tell me what they will do to help me. No reply to phone calls or emails unless I call them to check and find out what is going on. I wrote email to GM CEO and no reply. Insurance for me offered me pay out of current value. GMis supposedly going to investigate the vehicle and the cause of fire. Lifter issue is widespread on these engines. Many lawsuits. Vehicle is still in dealer lot burned up waiting for gm to investigate it. I am getting no resolution from GM to help me fully recover from this with new vehicle. If no one had told mechanic that vehicle was on fire who knows if he would have gotten out safely before engulfed in flames. I could not upload additional photos due to site no working.
Additional Notes:
I put vehicle in Chevy dealership 7/8/24 for cold start knocking sound. Dealers called 2 days later said it was defective lifter issue on the 6.2 liter GM engine.Dealer ordered new engine.on 8/23/24 while test driving vehicle with new engine in it while driving on the highway a fire started under the engine. I was told by dealer that people were telling the driver the vehicle was on fire. He abandoned the vehicle on the highway as it burned up inside and outside. Fire trucks put the fire out.Vehicle is total loss. Waiting two weeks for GM to tell me what they will do to help me. No reply to phone calls or emails unless I call them to check and find out what is going on. I wrote email to GM CEO and no reply. Insurance for me offered me pay out of current value. GMis supposedly going to investigate the vehicle and the cause of fire. Lifter issue is widespread on these engines. Many lawsuits. Vehicle is still in dealer lot burned up waiting for gm to investigate it. I am getting no resolution from GM to help me fully recover from this with new vehicle. If no one had told mechanic that vehicle was on fire who knows if he would have gotten out safely before engulfed in flames. I could not upload additional photos due to site no working.
Mfg Campaign: 11612983
Recall Date: Sep 6, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Engine making ticking on passenger side when first started in the morning. Service bulletin is out but dealers are not doing a recall. Engine can fail while driving from this if it gets worse. GM admitted problem in Service Bulletin No 19-na-218 lifter and push rod failure is the problem.
Corrective Action:
Engine making ticking on passenger side when first started in the morning. Service bulletin is out but dealers are not doing a recall. Engine can fail while driving from this if it gets worse. GM admitted problem in Service Bulletin No 19-na-218 lifter and push rod failure is the problem.
Additional Notes:
Engine making ticking on passenger side when first started in the morning. Service bulletin is out but dealers are not doing a recall. Engine can fail while driving from this if it gets worse. GM admitted problem in Service Bulletin No 19-na-218 lifter and push rod failure is the problem.
Mfg Campaign: 11597042
Recall Date: Jun 26, 2024
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