Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2020 Buick Enclave, Cadillac XT4, XT5, Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, Traverse, GMC Yukon, Yukon XL, 2018-2021 Chevrolet Express, GMC Savana, 2019-2020 Chevrolet Blazer, Silverado 1500, GMC Acadia, Sierra 1500, and certain Continental tires sold to the aftermarket for various model year 2018-2021 vehicles. The affected tires were cured for too long during production.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N212329050
Recall Date: Feb 25, 2021
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2020 Cadillac Escalade, Escalade ESV, Chevrolet Camaro, Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, and Yukon XL vehicles. The fuel pump may be missing a pressure regulator, allowing for over-pressurization of the fuel system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N192283991
Recall Date: Nov 21, 2019
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2015-2020 Chevrolet Suburban, Tahoe, and GMC Yukon, and 2014-2018 Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles equipped with a 5.3-liter engine, a 3.08-ratio rear axle and four-wheel drive. If a wheel-speed sensor fails, while the vehicle is traveling between 41 and 60 mph in four-wheel or automatic mode, the Electronic-Brake Control Module (EBCM) software may activate the driveline-protection system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N192261050
Recall Date: Oct 24, 2019
Consumer Complaints
43 ComplaintsGeneral Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Fuel injector failed and pumped too much gas into cylinder causing gas to get into engine oil and ruin engine. GM claims they are building the replacement engine, but won't give any estimate of when it will be fixed. Other dealers that are receiving these engines will not sell the engine to my dealer. I believe there is a bigger problem that GM will not admit to and they should be held accountable. Four months is too long for this situation to exist!
Corrective Action:
Fuel injector failed and pumped too much gas into cylinder causing gas to get into engine oil and ruin engine. GM claims they are building the replacement engine, but won't give any estimate of when it will be fixed. Other dealers that are receiving these engines will not sell the engine to my dealer. I believe there is a bigger problem that GM will not admit to and they should be held accountable. Four months is too long for this situation to exist!
Additional Notes:
Fuel injector failed and pumped too much gas into cylinder causing gas to get into engine oil and ruin engine. GM claims they are building the replacement engine, but won't give any estimate of when it will be fixed. Other dealers that are receiving these engines will not sell the engine to my dealer. I believe there is a bigger problem that GM will not admit to and they should be held accountable. Four months is too long for this situation to exist!
Mfg Campaign: 11590849
Recall Date: May 26, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Fuel injector failed and pumped too much gas into cylinder causing gas to get into engine oil and ruin engine. GM claims they are building the replacement engine, but won't give any estimate of when it will be fixed. Other dealers that are receiving these engines will not sell the engine to my dealer. I believe there is a bigger problem that GM will not admit to and they should be held accountable. Four months is too long for this situation to exist!
Corrective Action:
Fuel injector failed and pumped too much gas into cylinder causing gas to get into engine oil and ruin engine. GM claims they are building the replacement engine, but won't give any estimate of when it will be fixed. Other dealers that are receiving these engines will not sell the engine to my dealer. I believe there is a bigger problem that GM will not admit to and they should be held accountable. Four months is too long for this situation to exist!
Additional Notes:
Fuel injector failed and pumped too much gas into cylinder causing gas to get into engine oil and ruin engine. GM claims they are building the replacement engine, but won't give any estimate of when it will be fixed. Other dealers that are receiving these engines will not sell the engine to my dealer. I believe there is a bigger problem that GM will not admit to and they should be held accountable. Four months is too long for this situation to exist!
Mfg Campaign: 11590849
Recall Date: May 26, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
I had to replace my rear differential due to grinding and metal shavings in the rear end. Recently had to take my truck in for repairs due to the motor mounts breaking. Discovered the front differential is also damaged with metal shavings due to grinding. The auto shop reached out to the local Chevy dealership to order the part to place. Was told the front diff is on back order due to this being a common problem.
Corrective Action:
I had to replace my rear differential due to grinding and metal shavings in the rear end. Recently had to take my truck in for repairs due to the motor mounts breaking. Discovered the front differential is also damaged with metal shavings due to grinding. The auto shop reached out to the local Chevy dealership to order the part to place. Was told the front diff is on back order due to this being a common problem.
Additional Notes:
I had to replace my rear differential due to grinding and metal shavings in the rear end. Recently had to take my truck in for repairs due to the motor mounts breaking. Discovered the front differential is also damaged with metal shavings due to grinding. The auto shop reached out to the local Chevy dealership to order the part to place. Was told the front diff is on back order due to this being a common problem.
Mfg Campaign: 11589356
Recall Date: May 17, 2024
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
When putting vehicle in reverse, the screen for the rear camera will go to full intensity brightness. There is no adjustment for this, as the dashboard lights do not control the screen brightness. It is impossible to see out of the Sideview mirrors with the windows up due to the reflection off of the windows. This is amplified even worse when it is raining at night. GM had a recall for this problem on the previous generation Suburban, and it was corrected by a software update. I have had it at the dealer twice since buying it in June. They have confirmed the issue, but state that GM says this is normal. You shouldn't need to roll down windows at night in order to see out of your mirrors. When the vehicle is taken out of reverse, the camera will dim down to an appropriate brightness, but that is when the vehicle is in Drive, and the screen returns to normal layout. There are numerous complaints on this specific generation vehicle on multiple forums across the web.
Corrective Action:
When putting vehicle in reverse, the screen for the rear camera will go to full intensity brightness. There is no adjustment for this, as the dashboard lights do not control the screen brightness. It is impossible to see out of the Sideview mirrors with the windows up due to the reflection off of the windows. This is amplified even worse when it is raining at night. GM had a recall for this problem on the previous generation Suburban, and it was corrected by a software update. I have had it at the dealer twice since buying it in June. They have confirmed the issue, but state that GM says this is normal. You shouldn't need to roll down windows at night in order to see out of your mirrors. When the vehicle is taken out of reverse, the camera will dim down to an appropriate brightness, but that is when the vehicle is in Drive, and the screen returns to normal layout. There are numerous complaints on this specific generation vehicle on multiple forums across the web.
Additional Notes:
When putting vehicle in reverse, the screen for the rear camera will go to full intensity brightness. There is no adjustment for this, as the dashboard lights do not control the screen brightness. It is impossible to see out of the Sideview mirrors with the windows up due to the reflection off of the windows. This is amplified even worse when it is raining at night. GM had a recall for this problem on the previous generation Suburban, and it was corrected by a software update. I have had it at the dealer twice since buying it in June. They have confirmed the issue, but state that GM says this is normal. You shouldn't need to roll down windows at night in order to see out of your mirrors. When the vehicle is taken out of reverse, the camera will dim down to an appropriate brightness, but that is when the vehicle is in Drive, and the screen returns to normal layout. There are numerous complaints on this specific generation vehicle on multiple forums across the web.
Mfg Campaign: 11547712
Recall Date: Oct 2, 2023
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
My car shut off two times while driving. When you google the issue, it auto populates meaning that this is a very common issue with GM. It starts back to 2015 searches as well. GM needs to recall their suburbans for their cars turning off while driving which caused me to lose power steering, power brakes and anything that requires electrical.
Corrective Action:
My car shut off two times while driving. When you google the issue, it auto populates meaning that this is a very common issue with GM. It starts back to 2015 searches as well. GM needs to recall their suburbans for their cars turning off while driving which caused me to lose power steering, power brakes and anything that requires electrical.
Additional Notes:
My car shut off two times while driving. When you google the issue, it auto populates meaning that this is a very common issue with GM. It starts back to 2015 searches as well. GM needs to recall their suburbans for their cars turning off while driving which caused me to lose power steering, power brakes and anything that requires electrical.
Mfg Campaign: 11522047
Recall Date: May 15, 2023
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My car shut off two times while driving. When you google the issue, it auto populates meaning that this is a very common issue with GM. It starts back to 2015 searches as well. GM needs to recall their suburbans for their cars turning off while driving which caused me to lose power steering, power brakes and anything that requires electrical.
Corrective Action:
My car shut off two times while driving. When you google the issue, it auto populates meaning that this is a very common issue with GM. It starts back to 2015 searches as well. GM needs to recall their suburbans for their cars turning off while driving which caused me to lose power steering, power brakes and anything that requires electrical.
Additional Notes:
My car shut off two times while driving. When you google the issue, it auto populates meaning that this is a very common issue with GM. It starts back to 2015 searches as well. GM needs to recall their suburbans for their cars turning off while driving which caused me to lose power steering, power brakes and anything that requires electrical.
Mfg Campaign: 11522047
Recall Date: May 15, 2023
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
My car shut off two times while driving. When you google the issue, it auto populates meaning that this is a very common issue with GM. It starts back to 2015 searches as well. GM needs to recall their suburbans for their cars turning off while driving which caused me to lose power steering, power brakes and anything that requires electrical.
Corrective Action:
My car shut off two times while driving. When you google the issue, it auto populates meaning that this is a very common issue with GM. It starts back to 2015 searches as well. GM needs to recall their suburbans for their cars turning off while driving which caused me to lose power steering, power brakes and anything that requires electrical.
Additional Notes:
My car shut off two times while driving. When you google the issue, it auto populates meaning that this is a very common issue with GM. It starts back to 2015 searches as well. GM needs to recall their suburbans for their cars turning off while driving which caused me to lose power steering, power brakes and anything that requires electrical.
Mfg Campaign: 11522047
Recall Date: May 15, 2023
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The water pump burst without any warning.
Corrective Action:
The water pump burst without any warning.
Additional Notes:
The water pump burst without any warning.
Mfg Campaign: 11514201
Recall Date: Mar 28, 2023
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Total Brake failure without warning, DTC, or messages. Coming out of a parking lot applied the brakes and the brake pedal went to the floor and was not able to stop. I tried pumping the brakes which pedal to return to the correct position but went back down to the floor. Had the vehicle towed to the dealer which confirmed the truck needed a new master cylinder, brake booster, and vacuum pump.
Corrective Action:
Total Brake failure without warning, DTC, or messages. Coming out of a parking lot applied the brakes and the brake pedal went to the floor and was not able to stop. I tried pumping the brakes which pedal to return to the correct position but went back down to the floor. Had the vehicle towed to the dealer which confirmed the truck needed a new master cylinder, brake booster, and vacuum pump.
Additional Notes:
Total Brake failure without warning, DTC, or messages. Coming out of a parking lot applied the brakes and the brake pedal went to the floor and was not able to stop. I tried pumping the brakes which pedal to return to the correct position but went back down to the floor. Had the vehicle towed to the dealer which confirmed the truck needed a new master cylinder, brake booster, and vacuum pump.
Mfg Campaign: 11459164
Recall Date: Mar 31, 2022
General Motors, Llc
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2020 Chevrolet Suburban. The contact stated that while operating the vehicle a banging noise was present coming from the engine compartment. Additionally, while driving, the cluster gauges and the air conditioning malfunctioned. The vehicle was later examined by an independent mechanic who diagnosed that the water pump had failed. The vehicle was towed to the local dealer but not repaired. The manufacturer was not notified of the failure. The failure mileage was 30,000.
Corrective Action:
The contact owns a 2020 Chevrolet Suburban. The contact stated that while operating the vehicle a banging noise was present coming from the engine compartment. Additionally, while driving, the cluster gauges and the air conditioning malfunctioned. The vehicle was later examined by an independent mechanic who diagnosed that the water pump had failed. The vehicle was towed to the local dealer but not repaired. The manufacturer was not notified of the failure. The failure mileage was 30,000.
Additional Notes:
The contact owns a 2020 Chevrolet Suburban. The contact stated that while operating the vehicle a banging noise was present coming from the engine compartment. Additionally, while driving, the cluster gauges and the air conditioning malfunctioned. The vehicle was later examined by an independent mechanic who diagnosed that the water pump had failed. The vehicle was towed to the local dealer but not repaired. The manufacturer was not notified of the failure. The failure mileage was 30,000.
Mfg Campaign: 11436874
Recall Date: Oct 15, 2021
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Have had starter problems since we purchased the vehicle. Starter intermittently loudly grinds when pressed 2-3 times a week and won’t start. Dealership could repeat problem once, but never fixed it. Took vehicle in at least half a dozen times. Never fixed. Car also makes an odd humming when gas is applied. This week, car started and died after driving a foot. Then car wouldn’t start at all. Brakes stiffened up and wouldn’t compress without substantial effort. Everything resolved on its own within 30 minutes. But the very next day, pulled inti position in our alley to back our Suburban into the garage. Put car in reverse. While using the back up cam (that came on like normal when car is in reverse), i applied gas. The car didn’t respond at all (didn’t even rev like what happens when you apply gas while car is in neutral). I applied a touch more gas and car all of a sudden lurched forward with the full force of a V8 engine being floored. I tried to slam on the brakes, but the brakes wouldn’t respond in such a way that i thought my shoe must have gotten stuck. It hadn’t. The brakes did not work. I don’t know how long it would have taken to finally stop because we only had 5 feet to go before we slammed into our neighbor’s house (which is what stopped our vehicle). Car is not drivable and I wouldn’t drive it if it were. It is available for inspection. Will be towed once scheduled.
Corrective Action:
Have had starter problems since we purchased the vehicle. Starter intermittently loudly grinds when pressed 2-3 times a week and won’t start. Dealership could repeat problem once, but never fixed it. Took vehicle in at least half a dozen times. Never fixed. Car also makes an odd humming when gas is applied. This week, car started and died after driving a foot. Then car wouldn’t start at all. Brakes stiffened up and wouldn’t compress without substantial effort. Everything resolved on its own within 30 minutes. But the very next day, pulled inti position in our alley to back our Suburban into the garage. Put car in reverse. While using the back up cam (that came on like normal when car is in reverse), i applied gas. The car didn’t respond at all (didn’t even rev like what happens when you apply gas while car is in neutral). I applied a touch more gas and car all of a sudden lurched forward with the full force of a V8 engine being floored. I tried to slam on the brakes, but the brakes wouldn’t respond in such a way that i thought my shoe must have gotten stuck. It hadn’t. The brakes did not work. I don’t know how long it would have taken to finally stop because we only had 5 feet to go before we slammed into our neighbor’s house (which is what stopped our vehicle). Car is not drivable and I wouldn’t drive it if it were. It is available for inspection. Will be towed once scheduled.
Additional Notes:
Have had starter problems since we purchased the vehicle. Starter intermittently loudly grinds when pressed 2-3 times a week and won’t start. Dealership could repeat problem once, but never fixed it. Took vehicle in at least half a dozen times. Never fixed. Car also makes an odd humming when gas is applied. This week, car started and died after driving a foot. Then car wouldn’t start at all. Brakes stiffened up and wouldn’t compress without substantial effort. Everything resolved on its own within 30 minutes. But the very next day, pulled inti position in our alley to back our Suburban into the garage. Put car in reverse. While using the back up cam (that came on like normal when car is in reverse), i applied gas. The car didn’t respond at all (didn’t even rev like what happens when you apply gas while car is in neutral). I applied a touch more gas and car all of a sudden lurched forward with the full force of a V8 engine being floored. I tried to slam on the brakes, but the brakes wouldn’t respond in such a way that i thought my shoe must have gotten stuck. It hadn’t. The brakes did not work. I don’t know how long it would have taken to finally stop because we only had 5 feet to go before we slammed into our neighbor’s house (which is what stopped our vehicle). Car is not drivable and I wouldn’t drive it if it were. It is available for inspection. Will be towed once scheduled.
Mfg Campaign: 11433233
Recall Date: Sep 16, 2021
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Have had starter problems since we purchased the vehicle. Starter intermittently loudly grinds when pressed 2-3 times a week and won’t start. Dealership could repeat problem once, but never fixed it. Took vehicle in at least half a dozen times. Never fixed. Car also makes an odd humming when gas is applied. This week, car started and died after driving a foot. Then car wouldn’t start at all. Brakes stiffened up and wouldn’t compress without substantial effort. Everything resolved on its own within 30 minutes. But the very next day, pulled inti position in our alley to back our Suburban into the garage. Put car in reverse. While using the back up cam (that came on like normal when car is in reverse), i applied gas. The car didn’t respond at all (didn’t even rev like what happens when you apply gas while car is in neutral). I applied a touch more gas and car all of a sudden lurched forward with the full force of a V8 engine being floored. I tried to slam on the brakes, but the brakes wouldn’t respond in such a way that i thought my shoe must have gotten stuck. It hadn’t. The brakes did not work. I don’t know how long it would have taken to finally stop because we only had 5 feet to go before we slammed into our neighbor’s house (which is what stopped our vehicle). Car is not drivable and I wouldn’t drive it if it were. It is available for inspection. Will be towed once scheduled.
Corrective Action:
Have had starter problems since we purchased the vehicle. Starter intermittently loudly grinds when pressed 2-3 times a week and won’t start. Dealership could repeat problem once, but never fixed it. Took vehicle in at least half a dozen times. Never fixed. Car also makes an odd humming when gas is applied. This week, car started and died after driving a foot. Then car wouldn’t start at all. Brakes stiffened up and wouldn’t compress without substantial effort. Everything resolved on its own within 30 minutes. But the very next day, pulled inti position in our alley to back our Suburban into the garage. Put car in reverse. While using the back up cam (that came on like normal when car is in reverse), i applied gas. The car didn’t respond at all (didn’t even rev like what happens when you apply gas while car is in neutral). I applied a touch more gas and car all of a sudden lurched forward with the full force of a V8 engine being floored. I tried to slam on the brakes, but the brakes wouldn’t respond in such a way that i thought my shoe must have gotten stuck. It hadn’t. The brakes did not work. I don’t know how long it would have taken to finally stop because we only had 5 feet to go before we slammed into our neighbor’s house (which is what stopped our vehicle). Car is not drivable and I wouldn’t drive it if it were. It is available for inspection. Will be towed once scheduled.
Additional Notes:
Have had starter problems since we purchased the vehicle. Starter intermittently loudly grinds when pressed 2-3 times a week and won’t start. Dealership could repeat problem once, but never fixed it. Took vehicle in at least half a dozen times. Never fixed. Car also makes an odd humming when gas is applied. This week, car started and died after driving a foot. Then car wouldn’t start at all. Brakes stiffened up and wouldn’t compress without substantial effort. Everything resolved on its own within 30 minutes. But the very next day, pulled inti position in our alley to back our Suburban into the garage. Put car in reverse. While using the back up cam (that came on like normal when car is in reverse), i applied gas. The car didn’t respond at all (didn’t even rev like what happens when you apply gas while car is in neutral). I applied a touch more gas and car all of a sudden lurched forward with the full force of a V8 engine being floored. I tried to slam on the brakes, but the brakes wouldn’t respond in such a way that i thought my shoe must have gotten stuck. It hadn’t. The brakes did not work. I don’t know how long it would have taken to finally stop because we only had 5 feet to go before we slammed into our neighbor’s house (which is what stopped our vehicle). Car is not drivable and I wouldn’t drive it if it were. It is available for inspection. Will be towed once scheduled.
Mfg Campaign: 11433233
Recall Date: Sep 16, 2021
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
While turning at driving speed I feel as if I loose control of the steering for a split second. The front wheels feel like they begin to turn without me turning the steering wheel. This has happened at least a dozen times in the 6000 miles I have put on the car. It is extremely dangerous especially on wet roads. I have not reported this to GM. I was searching the internet for a recall and found your website.
Corrective Action:
While turning at driving speed I feel as if I loose control of the steering for a split second. The front wheels feel like they begin to turn without me turning the steering wheel. This has happened at least a dozen times in the 6000 miles I have put on the car. It is extremely dangerous especially on wet roads. I have not reported this to GM. I was searching the internet for a recall and found your website.
Additional Notes:
While turning at driving speed I feel as if I loose control of the steering for a split second. The front wheels feel like they begin to turn without me turning the steering wheel. This has happened at least a dozen times in the 6000 miles I have put on the car. It is extremely dangerous especially on wet roads. I have not reported this to GM. I was searching the internet for a recall and found your website.
Mfg Campaign: 11424349
Recall Date: Jul 12, 2021
General Motors, Llc
Defect Description:
WHEELS
Potential Consequences:
TL* THE CONTACT OWNS A 2020 CHEVROLET SUBURBAN. THE VEHICLE WAS PREVIOUSLY MODIFIED WITH HUTCHINSON WHEELS. THE CONTACT STATED WHILE DRIVING AT A SLOW SPEED, THE FRONT DRIVER'S SIDE WHEEL DETACHED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN UNDISCLOSED LOCATION. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS CONTACTED HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 500.
Corrective Action:
TL* THE CONTACT OWNS A 2020 CHEVROLET SUBURBAN. THE VEHICLE WAS PREVIOUSLY MODIFIED WITH HUTCHINSON WHEELS. THE CONTACT STATED WHILE DRIVING AT A SLOW SPEED, THE FRONT DRIVER'S SIDE WHEEL DETACHED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN UNDISCLOSED LOCATION. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS CONTACTED HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 500.
Additional Notes:
TL* THE CONTACT OWNS A 2020 CHEVROLET SUBURBAN. THE VEHICLE WAS PREVIOUSLY MODIFIED WITH HUTCHINSON WHEELS. THE CONTACT STATED WHILE DRIVING AT A SLOW SPEED, THE FRONT DRIVER'S SIDE WHEEL DETACHED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN UNDISCLOSED LOCATION. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS CONTACTED HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 500.
Mfg Campaign: 11366418
Recall Date: Oct 26, 2020
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
WHEN ADAPTIVE CRUISE IS ENGAGED, THE SYSTEM HESITATES WHEN LEAD VEHICLES SLOWS AT A SLOW RATE (NO BRAKE LIGHTS OBSERVED ON LEAD VEHICLE), REQUIRING OPERATOR TO APPLY BRAKES. WHEN ADAPTIVE CRUISE CONTROL IS ENGAGED DURING HIGHWAY DRIVING, INTERMITTENTLY, MEDIUM SLOWING OF LEAD VEHICLE (BRAKES APPLIED) THE VEHICLE DOES NOT REACT IN TIME TO AVOID COLLISION WITHOUT ACTIVE AND HEAVY BRAKE APPLICATION (JERKING DRIVER AND/OR PASSENGER) TO AVOID COLLISION. ABOVE 65 MILES AN HOUR THE ADAPTIVE CRUISE CONTROL DOES NOT LEAVE ADEQUATE DISTANCE BETWEEN VEHICLE AND LEAD VEHICLE. I FIRST NOTICED THIS IMMEDIATELY UPON FIRST LONG DISTANCE DRIVE. THIS IS AN ONGOING PROBLEM. HAPPENING FREQUENTLY BETWEEN JULY 4TH AND JULY 12. SINCE THE JULY 12 THE CAR HAS NOT BEEN USED FREQUENTLY IN SITUATION WHERE THE CRUISE IS USED REGULARLY. HOWEVER DURING THE FEW TIMES ON THE HIGHWAY BETWEEN JULY 12 AND NOW, THE PROBLEM HAS REOCCURRED.
Corrective Action:
WHEN ADAPTIVE CRUISE IS ENGAGED, THE SYSTEM HESITATES WHEN LEAD VEHICLES SLOWS AT A SLOW RATE (NO BRAKE LIGHTS OBSERVED ON LEAD VEHICLE), REQUIRING OPERATOR TO APPLY BRAKES. WHEN ADAPTIVE CRUISE CONTROL IS ENGAGED DURING HIGHWAY DRIVING, INTERMITTENTLY, MEDIUM SLOWING OF LEAD VEHICLE (BRAKES APPLIED) THE VEHICLE DOES NOT REACT IN TIME TO AVOID COLLISION WITHOUT ACTIVE AND HEAVY BRAKE APPLICATION (JERKING DRIVER AND/OR PASSENGER) TO AVOID COLLISION. ABOVE 65 MILES AN HOUR THE ADAPTIVE CRUISE CONTROL DOES NOT LEAVE ADEQUATE DISTANCE BETWEEN VEHICLE AND LEAD VEHICLE. I FIRST NOTICED THIS IMMEDIATELY UPON FIRST LONG DISTANCE DRIVE. THIS IS AN ONGOING PROBLEM. HAPPENING FREQUENTLY BETWEEN JULY 4TH AND JULY 12. SINCE THE JULY 12 THE CAR HAS NOT BEEN USED FREQUENTLY IN SITUATION WHERE THE CRUISE IS USED REGULARLY. HOWEVER DURING THE FEW TIMES ON THE HIGHWAY BETWEEN JULY 12 AND NOW, THE PROBLEM HAS REOCCURRED.
Additional Notes:
WHEN ADAPTIVE CRUISE IS ENGAGED, THE SYSTEM HESITATES WHEN LEAD VEHICLES SLOWS AT A SLOW RATE (NO BRAKE LIGHTS OBSERVED ON LEAD VEHICLE), REQUIRING OPERATOR TO APPLY BRAKES. WHEN ADAPTIVE CRUISE CONTROL IS ENGAGED DURING HIGHWAY DRIVING, INTERMITTENTLY, MEDIUM SLOWING OF LEAD VEHICLE (BRAKES APPLIED) THE VEHICLE DOES NOT REACT IN TIME TO AVOID COLLISION WITHOUT ACTIVE AND HEAVY BRAKE APPLICATION (JERKING DRIVER AND/OR PASSENGER) TO AVOID COLLISION. ABOVE 65 MILES AN HOUR THE ADAPTIVE CRUISE CONTROL DOES NOT LEAVE ADEQUATE DISTANCE BETWEEN VEHICLE AND LEAD VEHICLE. I FIRST NOTICED THIS IMMEDIATELY UPON FIRST LONG DISTANCE DRIVE. THIS IS AN ONGOING PROBLEM. HAPPENING FREQUENTLY BETWEEN JULY 4TH AND JULY 12. SINCE THE JULY 12 THE CAR HAS NOT BEEN USED FREQUENTLY IN SITUATION WHERE THE CRUISE IS USED REGULARLY. HOWEVER DURING THE FEW TIMES ON THE HIGHWAY BETWEEN JULY 12 AND NOW, THE PROBLEM HAS REOCCURRED.
Mfg Campaign: 11349569
Recall Date: Aug 15, 2020
General Motors, Llc
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
INTERMITTENTLY, WHILE ACCELERATING, A JOLT IS FELT EMANATING FROM THE RIGHT HAD SIDE, POSSIBLY TOWARD THE FRONT OF THE VEHICLE, WHEN THE AUTO FEATURE OF THE 4 WHEEL DRIVE IS ENGAGED. THIS OCCURS AT SPEEDS OVER 50. WHAT IS DESCRIBED IS AN ONGOING PROBLEM, SINCE THE VEHICLE HAS BEEN PURCHASED. NOT ONLY OCCURRING THE DATE AND MILEAGE PROVIDED IN THIS FORM, BUT CONSISTENTLY SINCE THAT DATE AND MILEAGE.
Corrective Action:
INTERMITTENTLY, WHILE ACCELERATING, A JOLT IS FELT EMANATING FROM THE RIGHT HAD SIDE, POSSIBLY TOWARD THE FRONT OF THE VEHICLE, WHEN THE AUTO FEATURE OF THE 4 WHEEL DRIVE IS ENGAGED. THIS OCCURS AT SPEEDS OVER 50. WHAT IS DESCRIBED IS AN ONGOING PROBLEM, SINCE THE VEHICLE HAS BEEN PURCHASED. NOT ONLY OCCURRING THE DATE AND MILEAGE PROVIDED IN THIS FORM, BUT CONSISTENTLY SINCE THAT DATE AND MILEAGE.
Additional Notes:
INTERMITTENTLY, WHILE ACCELERATING, A JOLT IS FELT EMANATING FROM THE RIGHT HAD SIDE, POSSIBLY TOWARD THE FRONT OF THE VEHICLE, WHEN THE AUTO FEATURE OF THE 4 WHEEL DRIVE IS ENGAGED. THIS OCCURS AT SPEEDS OVER 50. WHAT IS DESCRIBED IS AN ONGOING PROBLEM, SINCE THE VEHICLE HAS BEEN PURCHASED. NOT ONLY OCCURRING THE DATE AND MILEAGE PROVIDED IN THIS FORM, BUT CONSISTENTLY SINCE THAT DATE AND MILEAGE.
Mfg Campaign: 11349572
Recall Date: Aug 15, 2020
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
INTERMITTENTLY, WHILE ACCELERATING, A JOLT IS FELT EMANATING FROM THE RIGHT HAD SIDE, POSSIBLY TOWARD THE FRONT OF THE VEHICLE, WHEN THE AUTO FEATURE OF THE 4 WHEEL DRIVE IS ENGAGED. THIS OCCURS AT SPEEDS OVER 50. WHAT IS DESCRIBED IS AN ONGOING PROBLEM, SINCE THE VEHICLE HAS BEEN PURCHASED. NOT ONLY OCCURRING THE DATE AND MILEAGE PROVIDED IN THIS FORM, BUT CONSISTENTLY SINCE THAT DATE AND MILEAGE.
Corrective Action:
INTERMITTENTLY, WHILE ACCELERATING, A JOLT IS FELT EMANATING FROM THE RIGHT HAD SIDE, POSSIBLY TOWARD THE FRONT OF THE VEHICLE, WHEN THE AUTO FEATURE OF THE 4 WHEEL DRIVE IS ENGAGED. THIS OCCURS AT SPEEDS OVER 50. WHAT IS DESCRIBED IS AN ONGOING PROBLEM, SINCE THE VEHICLE HAS BEEN PURCHASED. NOT ONLY OCCURRING THE DATE AND MILEAGE PROVIDED IN THIS FORM, BUT CONSISTENTLY SINCE THAT DATE AND MILEAGE.
Additional Notes:
INTERMITTENTLY, WHILE ACCELERATING, A JOLT IS FELT EMANATING FROM THE RIGHT HAD SIDE, POSSIBLY TOWARD THE FRONT OF THE VEHICLE, WHEN THE AUTO FEATURE OF THE 4 WHEEL DRIVE IS ENGAGED. THIS OCCURS AT SPEEDS OVER 50. WHAT IS DESCRIBED IS AN ONGOING PROBLEM, SINCE THE VEHICLE HAS BEEN PURCHASED. NOT ONLY OCCURRING THE DATE AND MILEAGE PROVIDED IN THIS FORM, BUT CONSISTENTLY SINCE THAT DATE AND MILEAGE.
Mfg Campaign: 11349572
Recall Date: Aug 15, 2020
General Motors, Llc
Defect Description:
SUSPENSION
Potential Consequences:
INTERMITTENTLY, WHILE ACCELERATING, A JOLT IS FELT EMANATING FROM THE RIGHT HAD SIDE, POSSIBLY TOWARD THE FRONT OF THE VEHICLE, WHEN THE AUTO FEATURE OF THE 4 WHEEL DRIVE IS ENGAGED. THIS OCCURS AT SPEEDS OVER 50. WHAT IS DESCRIBED IS AN ONGOING PROBLEM, SINCE THE VEHICLE HAS BEEN PURCHASED. NOT ONLY OCCURRING THE DATE AND MILEAGE PROVIDED IN THIS FORM, BUT CONSISTENTLY SINCE THAT DATE AND MILEAGE.
Corrective Action:
INTERMITTENTLY, WHILE ACCELERATING, A JOLT IS FELT EMANATING FROM THE RIGHT HAD SIDE, POSSIBLY TOWARD THE FRONT OF THE VEHICLE, WHEN THE AUTO FEATURE OF THE 4 WHEEL DRIVE IS ENGAGED. THIS OCCURS AT SPEEDS OVER 50. WHAT IS DESCRIBED IS AN ONGOING PROBLEM, SINCE THE VEHICLE HAS BEEN PURCHASED. NOT ONLY OCCURRING THE DATE AND MILEAGE PROVIDED IN THIS FORM, BUT CONSISTENTLY SINCE THAT DATE AND MILEAGE.
Additional Notes:
INTERMITTENTLY, WHILE ACCELERATING, A JOLT IS FELT EMANATING FROM THE RIGHT HAD SIDE, POSSIBLY TOWARD THE FRONT OF THE VEHICLE, WHEN THE AUTO FEATURE OF THE 4 WHEEL DRIVE IS ENGAGED. THIS OCCURS AT SPEEDS OVER 50. WHAT IS DESCRIBED IS AN ONGOING PROBLEM, SINCE THE VEHICLE HAS BEEN PURCHASED. NOT ONLY OCCURRING THE DATE AND MILEAGE PROVIDED IN THIS FORM, BUT CONSISTENTLY SINCE THAT DATE AND MILEAGE.
Mfg Campaign: 11349572
Recall Date: Aug 15, 2020
General Motors, Llc
Defect Description:
TIRES
Potential Consequences:
2020 CHEVY SUBURBAN LESS THAN 5,000 MILES ON MICHELIN ENERGY SAVER A/S 265/65R18--APPEARS A BULGE CAUSED A TRIANGLE SIZE CRACK EXPOSING SIDEWALL. THE VEHICLE HAS NEVER TOWED, OR BEEN OFF ROAD AND IS STORED IN GARAGE
Corrective Action:
2020 CHEVY SUBURBAN LESS THAN 5,000 MILES ON MICHELIN ENERGY SAVER A/S 265/65R18--APPEARS A BULGE CAUSED A TRIANGLE SIZE CRACK EXPOSING SIDEWALL. THE VEHICLE HAS NEVER TOWED, OR BEEN OFF ROAD AND IS STORED IN GARAGE
Additional Notes:
2020 CHEVY SUBURBAN LESS THAN 5,000 MILES ON MICHELIN ENERGY SAVER A/S 265/65R18--APPEARS A BULGE CAUSED A TRIANGLE SIZE CRACK EXPOSING SIDEWALL. THE VEHICLE HAS NEVER TOWED, OR BEEN OFF ROAD AND IS STORED IN GARAGE
Mfg Campaign: 11349612
Recall Date: Aug 15, 2020
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
NONE OF THE AIRBAGS DID NOT DEPLOY DURING AN ACCIDENT. VEHICLE WAS MOVING FORWARD AND HIT ON THE DRIVERS SIDE FRONT QUARTER BY ANOTHER VEHICLE DOING APPROXIMATELY 45MPH. MY SUBURBAN WAS TURNING LEFT ONTO A HIGHWAY.
Corrective Action:
NONE OF THE AIRBAGS DID NOT DEPLOY DURING AN ACCIDENT. VEHICLE WAS MOVING FORWARD AND HIT ON THE DRIVERS SIDE FRONT QUARTER BY ANOTHER VEHICLE DOING APPROXIMATELY 45MPH. MY SUBURBAN WAS TURNING LEFT ONTO A HIGHWAY.
Additional Notes:
NONE OF THE AIRBAGS DID NOT DEPLOY DURING AN ACCIDENT. VEHICLE WAS MOVING FORWARD AND HIT ON THE DRIVERS SIDE FRONT QUARTER BY ANOTHER VEHICLE DOING APPROXIMATELY 45MPH. MY SUBURBAN WAS TURNING LEFT ONTO A HIGHWAY.
Mfg Campaign: 11343883
Recall Date: Aug 7, 2020
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