Complaints & Recalls
Official Safety Recalls - Important!
8 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2021-2024 Cadillac Escalade and Escalade ESV, Chevrolet Silverado 1500, Suburban, and Tahoe, GMC Sierra 1500, Yukon, and Yukon XL vehicles equipped with a 6.2L V8 gas engine. The connecting rod and/or crankshaft engine components may have manufacturing defects that can lead to engine damage and engine failure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-888-275-9171) or go to www.nhtsa.gov.
Mfg Campaign: N252494000
Recall Date: Apr 24, 2025
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2020-2023 Cadillac CT4 and CT5; 2021-2023 Buick Envision; and 2022-2023 Cadillac Escalade and Escalade ESV, Chevrolet Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, and Yukon XL vehicles. The daytime running lights (DRLs) may not deactivate when the headlights are on. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N222386380
Recall Date: Dec 8, 2022
General Motors, Llc
Safety Issue:
General Motors, LLC (M) is recalling certain 2021-2022 Cadillac Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, GMC Yukon, and Yukon XL vehicles equipped with third-row seats. The rivet that retains the buckle to the mounting bracket in the left or right side third-row seat belt buckle assembly may have been improperly formed.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N222372380
Recall Date: Aug 11, 2022
Consumer Complaints
84 ComplaintsGeneral Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2022 Chevrolet Suburban. The contact stated that while his wife was driving at an undisclosed speed, the vehicle stalled. The message to restart the vehicle was displayed. The contact stated that the failure had occurred while the Auto START/STOP feature was enabled and disabled. The failure forced the contact's wife to shift into park or neutral before the vehicle would restart. The failure occurred several times while the contact's wife was driving the vehicle several times and stopping at the red light when the vehicle stalled. The contact stated that the vehicle had been taken to a dealer previously and the failure was not duplicated. The contact stated that the failure occurred intermittently. The vehicle was taken to a second dealer, but the failure could not be duplicated. The vehicle was not repaired. The contact was informed that unless the failure was recognized, the vehicle could not be diagnosed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 10,000.
Corrective Action:
The contact owns a 2022 Chevrolet Suburban. The contact stated that while his wife was driving at an undisclosed speed, the vehicle stalled. The message to restart the vehicle was displayed. The contact stated that the failure had occurred while the Auto START/STOP feature was enabled and disabled. The failure forced the contact's wife to shift into park or neutral before the vehicle would restart. The failure occurred several times while the contact's wife was driving the vehicle several times and stopping at the red light when the vehicle stalled. The contact stated that the vehicle had been taken to a dealer previously and the failure was not duplicated. The contact stated that the failure occurred intermittently. The vehicle was taken to a second dealer, but the failure could not be duplicated. The vehicle was not repaired. The contact was informed that unless the failure was recognized, the vehicle could not be diagnosed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 10,000.
Additional Notes:
The contact owns a 2022 Chevrolet Suburban. The contact stated that while his wife was driving at an undisclosed speed, the vehicle stalled. The message to restart the vehicle was displayed. The contact stated that the failure had occurred while the Auto START/STOP feature was enabled and disabled. The failure forced the contact's wife to shift into park or neutral before the vehicle would restart. The failure occurred several times while the contact's wife was driving the vehicle several times and stopping at the red light when the vehicle stalled. The contact stated that the vehicle had been taken to a dealer previously and the failure was not duplicated. The contact stated that the failure occurred intermittently. The vehicle was taken to a second dealer, but the failure could not be duplicated. The vehicle was not repaired. The contact was informed that unless the failure was recognized, the vehicle could not be diagnosed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 10,000.
Mfg Campaign: 11575296
Recall Date: Mar 4, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2022 Chevrolet Suburban. The contact stated that while his wife was driving at an undisclosed speed, the vehicle stalled. The message to restart the vehicle was displayed. The contact stated that the failure had occurred while the Auto START/STOP feature was enabled and disabled. The failure forced the contact's wife to shift into park or neutral before the vehicle would restart. The failure occurred several times while the contact's wife was driving the vehicle several times and stopping at the red light when the vehicle stalled. The contact stated that the vehicle had been taken to a dealer previously and the failure was not duplicated. The contact stated that the failure occurred intermittently. The vehicle was taken to a second dealer, but the failure could not be duplicated. The vehicle was not repaired. The contact was informed that unless the failure was recognized, the vehicle could not be diagnosed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 10,000.
Corrective Action:
The contact owns a 2022 Chevrolet Suburban. The contact stated that while his wife was driving at an undisclosed speed, the vehicle stalled. The message to restart the vehicle was displayed. The contact stated that the failure had occurred while the Auto START/STOP feature was enabled and disabled. The failure forced the contact's wife to shift into park or neutral before the vehicle would restart. The failure occurred several times while the contact's wife was driving the vehicle several times and stopping at the red light when the vehicle stalled. The contact stated that the vehicle had been taken to a dealer previously and the failure was not duplicated. The contact stated that the failure occurred intermittently. The vehicle was taken to a second dealer, but the failure could not be duplicated. The vehicle was not repaired. The contact was informed that unless the failure was recognized, the vehicle could not be diagnosed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 10,000.
Additional Notes:
The contact owns a 2022 Chevrolet Suburban. The contact stated that while his wife was driving at an undisclosed speed, the vehicle stalled. The message to restart the vehicle was displayed. The contact stated that the failure had occurred while the Auto START/STOP feature was enabled and disabled. The failure forced the contact's wife to shift into park or neutral before the vehicle would restart. The failure occurred several times while the contact's wife was driving the vehicle several times and stopping at the red light when the vehicle stalled. The contact stated that the vehicle had been taken to a dealer previously and the failure was not duplicated. The contact stated that the failure occurred intermittently. The vehicle was taken to a second dealer, but the failure could not be duplicated. The vehicle was not repaired. The contact was informed that unless the failure was recognized, the vehicle could not be diagnosed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 10,000.
Mfg Campaign: 11575296
Recall Date: Mar 4, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The car turned itself off while driving 55 to 60 mph on a highway. Would not turn back on after getting to the side of the road. Very dangerous.
Corrective Action:
The car turned itself off while driving 55 to 60 mph on a highway. Would not turn back on after getting to the side of the road. Very dangerous.
Additional Notes:
The car turned itself off while driving 55 to 60 mph on a highway. Would not turn back on after getting to the side of the road. Very dangerous.
Mfg Campaign: 11571524
Recall Date: Feb 12, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The car turned itself off while driving 55 to 60 mph on a highway. Would not turn back on after getting to the side of the road. Very dangerous.
Corrective Action:
The car turned itself off while driving 55 to 60 mph on a highway. Would not turn back on after getting to the side of the road. Very dangerous.
Additional Notes:
The car turned itself off while driving 55 to 60 mph on a highway. Would not turn back on after getting to the side of the road. Very dangerous.
Mfg Campaign: 11571524
Recall Date: Feb 12, 2024
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The car turned itself off while driving 55 to 60 mph on a highway. Would not turn back on after getting to the side of the road. Very dangerous.
Corrective Action:
The car turned itself off while driving 55 to 60 mph on a highway. Would not turn back on after getting to the side of the road. Very dangerous.
Additional Notes:
The car turned itself off while driving 55 to 60 mph on a highway. Would not turn back on after getting to the side of the road. Very dangerous.
Mfg Campaign: 11571524
Recall Date: Feb 12, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Vehicle became disabled and will not start due to failed fuel pump control module. This could be very dangerous if this would have happened in traffic; or, if vehicle occupants became stranded in an unsafe area. Vehicle must be towed to dealership to affect repair.
Corrective Action:
Vehicle became disabled and will not start due to failed fuel pump control module. This could be very dangerous if this would have happened in traffic; or, if vehicle occupants became stranded in an unsafe area. Vehicle must be towed to dealership to affect repair.
Additional Notes:
Vehicle became disabled and will not start due to failed fuel pump control module. This could be very dangerous if this would have happened in traffic; or, if vehicle occupants became stranded in an unsafe area. Vehicle must be towed to dealership to affect repair.
Mfg Campaign: 11560689
Recall Date: Dec 18, 2023
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
at some point,we noticed that every time we crank it up, the engine would sounding weird, like it was low on engine oil, we checked the engine oil, and it was no less then 2 quarts low, that was realy weird, because we change the oil as needed and we definitly make sure that we add the amount recomended by GM, also this past weekend, it was rainy, we were out doing some shopping and on the way back home the windshield wipers stoped working, we could not take the vehicle out for the rest of the weekend until it stopped raining.
Corrective Action:
at some point,we noticed that every time we crank it up, the engine would sounding weird, like it was low on engine oil, we checked the engine oil, and it was no less then 2 quarts low, that was realy weird, because we change the oil as needed and we definitly make sure that we add the amount recomended by GM, also this past weekend, it was rainy, we were out doing some shopping and on the way back home the windshield wipers stoped working, we could not take the vehicle out for the rest of the weekend until it stopped raining.
Additional Notes:
at some point,we noticed that every time we crank it up, the engine would sounding weird, like it was low on engine oil, we checked the engine oil, and it was no less then 2 quarts low, that was realy weird, because we change the oil as needed and we definitly make sure that we add the amount recomended by GM, also this past weekend, it was rainy, we were out doing some shopping and on the way back home the windshield wipers stoped working, we could not take the vehicle out for the rest of the weekend until it stopped raining.
Mfg Campaign: 11554856
Recall Date: Nov 13, 2023
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Had an issue where the main front digital cluster went black upon a start-up and drive. No speedometer, engine status, gear status or anything. Shutting the car on and off did not correct the problem. Contacted dealer and advised to bring in. I chose to disconnect the battery rebooting the vehicles BOM. Issue resolved after a vehicle reboot. This is a serious software issue.
Corrective Action:
Had an issue where the main front digital cluster went black upon a start-up and drive. No speedometer, engine status, gear status or anything. Shutting the car on and off did not correct the problem. Contacted dealer and advised to bring in. I chose to disconnect the battery rebooting the vehicles BOM. Issue resolved after a vehicle reboot. This is a serious software issue.
Additional Notes:
Had an issue where the main front digital cluster went black upon a start-up and drive. No speedometer, engine status, gear status or anything. Shutting the car on and off did not correct the problem. Contacted dealer and advised to bring in. I chose to disconnect the battery rebooting the vehicles BOM. Issue resolved after a vehicle reboot. This is a serious software issue.
Mfg Campaign: 11552641
Recall Date: Oct 30, 2023
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Had an issue where the left/right turn signals stopped functioning. This occurred while in-use while waiting to make a turn. Shutting the car on and off did not correct the problem. Contacted dealer and advised to bring in. I chose to disconnect the battery rebooting the vehicles BOM. Issue resolved after a vehicle reboot. This is a serious software issue.
Corrective Action:
Had an issue where the left/right turn signals stopped functioning. This occurred while in-use while waiting to make a turn. Shutting the car on and off did not correct the problem. Contacted dealer and advised to bring in. I chose to disconnect the battery rebooting the vehicles BOM. Issue resolved after a vehicle reboot. This is a serious software issue.
Additional Notes:
Had an issue where the left/right turn signals stopped functioning. This occurred while in-use while waiting to make a turn. Shutting the car on and off did not correct the problem. Contacted dealer and advised to bring in. I chose to disconnect the battery rebooting the vehicles BOM. Issue resolved after a vehicle reboot. This is a serious software issue.
Mfg Campaign: 11552643
Recall Date: Oct 30, 2023
General Motors, Llc
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
My vehicle was sold as EQUIPPED W/ FRONT/REAR PARK ASSIST; INCLUDES LATER RETROFIT printed on the window sticker . I took delivery nearly 2 years ago and this safety retrofit has still not been completed . I have reached out to GM customer service who provides vague excuses and no further information for repair. I see new GM vehicles just like mine on the lot with these systems installed and working . Isn’t this a serious concern that 2 years later these vehicles have still not been retrofitted ? Are there other concerned customers ? Is there an investigation underway looking for explanations from GM . What more can I do as a consumer to make sure no children are ran over by cars missing these sensors ?
Corrective Action:
My vehicle was sold as EQUIPPED W/ FRONT/REAR PARK ASSIST; INCLUDES LATER RETROFIT printed on the window sticker . I took delivery nearly 2 years ago and this safety retrofit has still not been completed . I have reached out to GM customer service who provides vague excuses and no further information for repair. I see new GM vehicles just like mine on the lot with these systems installed and working . Isn’t this a serious concern that 2 years later these vehicles have still not been retrofitted ? Are there other concerned customers ? Is there an investigation underway looking for explanations from GM . What more can I do as a consumer to make sure no children are ran over by cars missing these sensors ?
Additional Notes:
My vehicle was sold as EQUIPPED W/ FRONT/REAR PARK ASSIST; INCLUDES LATER RETROFIT printed on the window sticker . I took delivery nearly 2 years ago and this safety retrofit has still not been completed . I have reached out to GM customer service who provides vague excuses and no further information for repair. I see new GM vehicles just like mine on the lot with these systems installed and working . Isn’t this a serious concern that 2 years later these vehicles have still not been retrofitted ? Are there other concerned customers ? Is there an investigation underway looking for explanations from GM . What more can I do as a consumer to make sure no children are ran over by cars missing these sensors ?
Mfg Campaign: 11529802
Recall Date: Jun 30, 2023
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
It was diagnosed as the Telecommunication Module, this part malfunctioned causing issues with audio in the vehicle. The audio would at times play normal, at times go completely out losing all sound to turn signals, hazard signals, and safety sensor audios inside the vehicle. It would additionally lose communication between the key fob and the unit causing warnings during driving and non-start issues. With that said, the lose of audio when expecting safety sensor sounds, or sudden audio on complete full volume with the only resolution being to shut the car off is a safety issue. The vehicle had to be pulled over on the travel portion of the highway to resolve the sound issues on multiple occasions. Software updates, radio head change didn’t matter, until it was diagnosed as the module described above. Occurrences were completely random.
Corrective Action:
It was diagnosed as the Telecommunication Module, this part malfunctioned causing issues with audio in the vehicle. The audio would at times play normal, at times go completely out losing all sound to turn signals, hazard signals, and safety sensor audios inside the vehicle. It would additionally lose communication between the key fob and the unit causing warnings during driving and non-start issues. With that said, the lose of audio when expecting safety sensor sounds, or sudden audio on complete full volume with the only resolution being to shut the car off is a safety issue. The vehicle had to be pulled over on the travel portion of the highway to resolve the sound issues on multiple occasions. Software updates, radio head change didn’t matter, until it was diagnosed as the module described above. Occurrences were completely random.
Additional Notes:
It was diagnosed as the Telecommunication Module, this part malfunctioned causing issues with audio in the vehicle. The audio would at times play normal, at times go completely out losing all sound to turn signals, hazard signals, and safety sensor audios inside the vehicle. It would additionally lose communication between the key fob and the unit causing warnings during driving and non-start issues. With that said, the lose of audio when expecting safety sensor sounds, or sudden audio on complete full volume with the only resolution being to shut the car off is a safety issue. The vehicle had to be pulled over on the travel portion of the highway to resolve the sound issues on multiple occasions. Software updates, radio head change didn’t matter, until it was diagnosed as the module described above. Occurrences were completely random.
Mfg Campaign: 11529216
Recall Date: Jun 27, 2023
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
the steering wheel heater turned on unexpectedly (it was 70 degrees outside) when I started the car this morning. The wheel was hot to the touch. To turn it off I had to turn it on and then off again. I am worried it may have a short or be a fire hazard if it is on all the time or without being turned on by a sensor or the driver.
Corrective Action:
the steering wheel heater turned on unexpectedly (it was 70 degrees outside) when I started the car this morning. The wheel was hot to the touch. To turn it off I had to turn it on and then off again. I am worried it may have a short or be a fire hazard if it is on all the time or without being turned on by a sensor or the driver.
Additional Notes:
the steering wheel heater turned on unexpectedly (it was 70 degrees outside) when I started the car this morning. The wheel was hot to the touch. To turn it off I had to turn it on and then off again. I am worried it may have a short or be a fire hazard if it is on all the time or without being turned on by a sensor or the driver.
Mfg Campaign: 11524772
Recall Date: Jun 1, 2023
General Motors, Llc
Defect Description:
SEATS
Potential Consequences:
This is the second Chevrolet Suburban we have owned. In both cars, the middle seat of the 2nd and 3rd row bench seats are missing a head rest. This could result in a severe neck injury to the passenger in a car accident. How is Chevrolet allowed to roll out these cars from the factory with this obvious safety defect?
Corrective Action:
This is the second Chevrolet Suburban we have owned. In both cars, the middle seat of the 2nd and 3rd row bench seats are missing a head rest. This could result in a severe neck injury to the passenger in a car accident. How is Chevrolet allowed to roll out these cars from the factory with this obvious safety defect?
Additional Notes:
This is the second Chevrolet Suburban we have owned. In both cars, the middle seat of the 2nd and 3rd row bench seats are missing a head rest. This could result in a severe neck injury to the passenger in a car accident. How is Chevrolet allowed to roll out these cars from the factory with this obvious safety defect?
Mfg Campaign: 11520667
Recall Date: May 5, 2023
General Motors, Llc
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
When the vehicle was ordered I paid an extra amount for "driver safety alert package" to include rear and front parking sensors. It's a big car and these are quite important for safe operations. Upon car delivery in 3/2022, I got a note saying the chip operating the driver assist is missing and will be provided later. The dealer promised to install it within a quarter. More than a year went buy, and the service department recently told me that GM would not make the chip available, even tough new cars are now being delivered with the same chip. As GM or the dealer would not respond to my request, I'm filing this complaint, hoping you can get them to finally provide the missing chip and to allow safe operation of the vehicle as ordered.
Corrective Action:
When the vehicle was ordered I paid an extra amount for "driver safety alert package" to include rear and front parking sensors. It's a big car and these are quite important for safe operations. Upon car delivery in 3/2022, I got a note saying the chip operating the driver assist is missing and will be provided later. The dealer promised to install it within a quarter. More than a year went buy, and the service department recently told me that GM would not make the chip available, even tough new cars are now being delivered with the same chip. As GM or the dealer would not respond to my request, I'm filing this complaint, hoping you can get them to finally provide the missing chip and to allow safe operation of the vehicle as ordered.
Additional Notes:
When the vehicle was ordered I paid an extra amount for "driver safety alert package" to include rear and front parking sensors. It's a big car and these are quite important for safe operations. Upon car delivery in 3/2022, I got a note saying the chip operating the driver assist is missing and will be provided later. The dealer promised to install it within a quarter. More than a year went buy, and the service department recently told me that GM would not make the chip available, even tough new cars are now being delivered with the same chip. As GM or the dealer would not respond to my request, I'm filing this complaint, hoping you can get them to finally provide the missing chip and to allow safe operation of the vehicle as ordered.
Mfg Campaign: 11517247
Recall Date: Apr 15, 2023
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
2022 CHEVROLET SUBURBAN. CONSUMER WRITES IN REGARD TO ENGINE STALLING, ILLUMINATED AIR BAG LIGHT AND LOUD RATTLING SOUND COMING FROM THE ENGINE.
Corrective Action:
2022 CHEVROLET SUBURBAN. CONSUMER WRITES IN REGARD TO ENGINE STALLING, ILLUMINATED AIR BAG LIGHT AND LOUD RATTLING SOUND COMING FROM THE ENGINE.
Additional Notes:
2022 CHEVROLET SUBURBAN. CONSUMER WRITES IN REGARD TO ENGINE STALLING, ILLUMINATED AIR BAG LIGHT AND LOUD RATTLING SOUND COMING FROM THE ENGINE.
Mfg Campaign: 11511738
Recall Date: Mar 14, 2023
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
2022 CHEVROLET SUBURBAN. CONSUMER WRITES IN REGARD TO ENGINE STALLING, ILLUMINATED AIR BAG LIGHT AND LOUD RATTLING SOUND COMING FROM THE ENGINE.
Corrective Action:
2022 CHEVROLET SUBURBAN. CONSUMER WRITES IN REGARD TO ENGINE STALLING, ILLUMINATED AIR BAG LIGHT AND LOUD RATTLING SOUND COMING FROM THE ENGINE.
Additional Notes:
2022 CHEVROLET SUBURBAN. CONSUMER WRITES IN REGARD TO ENGINE STALLING, ILLUMINATED AIR BAG LIGHT AND LOUD RATTLING SOUND COMING FROM THE ENGINE.
Mfg Campaign: 11511738
Recall Date: Mar 14, 2023
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
The contact owned a 2022 Chevrolet Suburban. The contact stated while his wife was driving at approximately 30 MPH she crashed into another vehicle striking the driver's side door of the other vehicle, which then crashed into another vehicle in the rear having been redirected from the force of the impact. The vehicle had been moved in the same direction that the wife's vehicle was traveling. The vehicle that the wife had crashed into had run a stop sign. The contact stated that all the front air bags deployed, however, the wife told him that the passenger side air bag had begun to emit smoke after deploying and then a fire started. The contact stated that the vehicle had stopped after the impact and that his wife was having difficulty unbuckling her seat belt. The wife had stated that OnStar had contacted her the moment following the crash, she told OnStar that she was having trouble unbuckling and that the vehicle was on fire. OnStar released her seat belt. The police, ambulance, and fire department were on the scene. There were no injuries, however, the contact's vehicle was fully engulfed in flames and exploded. The contact stated that the fire department extinguished the fire with water. The police wrote a report. The other two vehicles drove away from the scene, and the contact's vehicle was towed to a police impound lot. The manufacturer had not been informed of the failure. The failure mileage was unknown.
Corrective Action:
The contact owned a 2022 Chevrolet Suburban. The contact stated while his wife was driving at approximately 30 MPH she crashed into another vehicle striking the driver's side door of the other vehicle, which then crashed into another vehicle in the rear having been redirected from the force of the impact. The vehicle had been moved in the same direction that the wife's vehicle was traveling. The vehicle that the wife had crashed into had run a stop sign. The contact stated that all the front air bags deployed, however, the wife told him that the passenger side air bag had begun to emit smoke after deploying and then a fire started. The contact stated that the vehicle had stopped after the impact and that his wife was having difficulty unbuckling her seat belt. The wife had stated that OnStar had contacted her the moment following the crash, she told OnStar that she was having trouble unbuckling and that the vehicle was on fire. OnStar released her seat belt. The police, ambulance, and fire department were on the scene. There were no injuries, however, the contact's vehicle was fully engulfed in flames and exploded. The contact stated that the fire department extinguished the fire with water. The police wrote a report. The other two vehicles drove away from the scene, and the contact's vehicle was towed to a police impound lot. The manufacturer had not been informed of the failure. The failure mileage was unknown.
Additional Notes:
The contact owned a 2022 Chevrolet Suburban. The contact stated while his wife was driving at approximately 30 MPH she crashed into another vehicle striking the driver's side door of the other vehicle, which then crashed into another vehicle in the rear having been redirected from the force of the impact. The vehicle had been moved in the same direction that the wife's vehicle was traveling. The vehicle that the wife had crashed into had run a stop sign. The contact stated that all the front air bags deployed, however, the wife told him that the passenger side air bag had begun to emit smoke after deploying and then a fire started. The contact stated that the vehicle had stopped after the impact and that his wife was having difficulty unbuckling her seat belt. The wife had stated that OnStar had contacted her the moment following the crash, she told OnStar that she was having trouble unbuckling and that the vehicle was on fire. OnStar released her seat belt. The police, ambulance, and fire department were on the scene. There were no injuries, however, the contact's vehicle was fully engulfed in flames and exploded. The contact stated that the fire department extinguished the fire with water. The police wrote a report. The other two vehicles drove away from the scene, and the contact's vehicle was towed to a police impound lot. The manufacturer had not been informed of the failure. The failure mileage was unknown.
Mfg Campaign: 11510032
Recall Date: Mar 3, 2023
General Motors, Llc
Defect Description:
SEAT BELTS
Potential Consequences:
The contact owned a 2022 Chevrolet Suburban. The contact stated while his wife was driving at approximately 30 MPH she crashed into another vehicle striking the driver's side door of the other vehicle, which then crashed into another vehicle in the rear having been redirected from the force of the impact. The vehicle had been moved in the same direction that the wife's vehicle was traveling. The vehicle that the wife had crashed into had run a stop sign. The contact stated that all the front air bags deployed, however, the wife told him that the passenger side air bag had begun to emit smoke after deploying and then a fire started. The contact stated that the vehicle had stopped after the impact and that his wife was having difficulty unbuckling her seat belt. The wife had stated that OnStar had contacted her the moment following the crash, she told OnStar that she was having trouble unbuckling and that the vehicle was on fire. OnStar released her seat belt. The police, ambulance, and fire department were on the scene. There were no injuries, however, the contact's vehicle was fully engulfed in flames and exploded. The contact stated that the fire department extinguished the fire with water. The police wrote a report. The other two vehicles drove away from the scene, and the contact's vehicle was towed to a police impound lot. The manufacturer had not been informed of the failure. The failure mileage was unknown.
Corrective Action:
The contact owned a 2022 Chevrolet Suburban. The contact stated while his wife was driving at approximately 30 MPH she crashed into another vehicle striking the driver's side door of the other vehicle, which then crashed into another vehicle in the rear having been redirected from the force of the impact. The vehicle had been moved in the same direction that the wife's vehicle was traveling. The vehicle that the wife had crashed into had run a stop sign. The contact stated that all the front air bags deployed, however, the wife told him that the passenger side air bag had begun to emit smoke after deploying and then a fire started. The contact stated that the vehicle had stopped after the impact and that his wife was having difficulty unbuckling her seat belt. The wife had stated that OnStar had contacted her the moment following the crash, she told OnStar that she was having trouble unbuckling and that the vehicle was on fire. OnStar released her seat belt. The police, ambulance, and fire department were on the scene. There were no injuries, however, the contact's vehicle was fully engulfed in flames and exploded. The contact stated that the fire department extinguished the fire with water. The police wrote a report. The other two vehicles drove away from the scene, and the contact's vehicle was towed to a police impound lot. The manufacturer had not been informed of the failure. The failure mileage was unknown.
Additional Notes:
The contact owned a 2022 Chevrolet Suburban. The contact stated while his wife was driving at approximately 30 MPH she crashed into another vehicle striking the driver's side door of the other vehicle, which then crashed into another vehicle in the rear having been redirected from the force of the impact. The vehicle had been moved in the same direction that the wife's vehicle was traveling. The vehicle that the wife had crashed into had run a stop sign. The contact stated that all the front air bags deployed, however, the wife told him that the passenger side air bag had begun to emit smoke after deploying and then a fire started. The contact stated that the vehicle had stopped after the impact and that his wife was having difficulty unbuckling her seat belt. The wife had stated that OnStar had contacted her the moment following the crash, she told OnStar that she was having trouble unbuckling and that the vehicle was on fire. OnStar released her seat belt. The police, ambulance, and fire department were on the scene. There were no injuries, however, the contact's vehicle was fully engulfed in flames and exploded. The contact stated that the fire department extinguished the fire with water. The police wrote a report. The other two vehicles drove away from the scene, and the contact's vehicle was towed to a police impound lot. The manufacturer had not been informed of the failure. The failure mileage was unknown.
Mfg Campaign: 11510032
Recall Date: Mar 3, 2023
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE
Potential Consequences:
The contact owns a 2022 Chevrolet Suburban. The contact stated that after an unknown over-the-air (OTA) software update was performed, the Forward Collision alert system failed to operate. The contact was made aware of the failure while reversing the vehicle. The contact stated that the alert failed to alert her of a nearby vehicle. The vehicle was taken to the dealer, and the dealer confirmed that the Forward Collision alert system chip needed to be installed; however, the chip was on backorder. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that there was a chip shortage. The failure mileage was approximately 1,000.
Corrective Action:
The contact owns a 2022 Chevrolet Suburban. The contact stated that after an unknown over-the-air (OTA) software update was performed, the Forward Collision alert system failed to operate. The contact was made aware of the failure while reversing the vehicle. The contact stated that the alert failed to alert her of a nearby vehicle. The vehicle was taken to the dealer, and the dealer confirmed that the Forward Collision alert system chip needed to be installed; however, the chip was on backorder. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that there was a chip shortage. The failure mileage was approximately 1,000.
Additional Notes:
The contact owns a 2022 Chevrolet Suburban. The contact stated that after an unknown over-the-air (OTA) software update was performed, the Forward Collision alert system failed to operate. The contact was made aware of the failure while reversing the vehicle. The contact stated that the alert failed to alert her of a nearby vehicle. The vehicle was taken to the dealer, and the dealer confirmed that the Forward Collision alert system chip needed to be installed; however, the chip was on backorder. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that there was a chip shortage. The failure mileage was approximately 1,000.
Mfg Campaign: 11505404
Recall Date: Feb 3, 2023
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
When I started up the vehicle with the key fab button I noticed the cabin air blower came on as normal however when we went to the cockpit we noticed the engine was not running. When we went to start the vehicle (holding break and pressing start button) the dashboard started the Z71 launch sequence and then went to a dashboard as if I was in the normal drive mode however the dashboard was extremely dimly lit as if the backlight was not on and the engine still was not running. After several attempts to start using the brake+start button method we noticed a clicking sound that seemed to be coming from the engine cabin just in front of the passenger cabin however it would never ignite/start the engine. After several attempts to start the engine through the brake+button, we tried to just press the start button, which would sometimes be prompted on the dashboard, and get some feedback from the dashboard through better backlighting and messages I now cannot recall but never ignited the engine. When we tried again with the key fab x2 button (hoping it would either start or "cancel" the current vehicle state), we received no response from the vehicle. When we attempted to shift, it stated the "conditions were not met", which I perceived as the correct response. The vehicle was stuck in this "mode" with the air blower still running and exterior lights still on and it was only a matter of time until the battery ran out. When it ran out later that day (though not completely ded) in rebooted in the same tweener mode. However, when we came the next day with a tow truck and a fully dead battery in the Suburban, the vehicle booted right up as normal. The tow truck driver indicated several new Tahoe drivers experiencing the same issue. To me, this is a software launch issue. While the vehicle was not perceived to be in danger, it left us stranded in what could be a dangerous location. Several episodes as reported by tow truck. Unsure if inspected. No symptoms before problem.
Corrective Action:
When I started up the vehicle with the key fab button I noticed the cabin air blower came on as normal however when we went to the cockpit we noticed the engine was not running. When we went to start the vehicle (holding break and pressing start button) the dashboard started the Z71 launch sequence and then went to a dashboard as if I was in the normal drive mode however the dashboard was extremely dimly lit as if the backlight was not on and the engine still was not running. After several attempts to start using the brake+start button method we noticed a clicking sound that seemed to be coming from the engine cabin just in front of the passenger cabin however it would never ignite/start the engine. After several attempts to start the engine through the brake+button, we tried to just press the start button, which would sometimes be prompted on the dashboard, and get some feedback from the dashboard through better backlighting and messages I now cannot recall but never ignited the engine. When we tried again with the key fab x2 button (hoping it would either start or "cancel" the current vehicle state), we received no response from the vehicle. When we attempted to shift, it stated the "conditions were not met", which I perceived as the correct response. The vehicle was stuck in this "mode" with the air blower still running and exterior lights still on and it was only a matter of time until the battery ran out. When it ran out later that day (though not completely ded) in rebooted in the same tweener mode. However, when we came the next day with a tow truck and a fully dead battery in the Suburban, the vehicle booted right up as normal. The tow truck driver indicated several new Tahoe drivers experiencing the same issue. To me, this is a software launch issue. While the vehicle was not perceived to be in danger, it left us stranded in what could be a dangerous location. Several episodes as reported by tow truck. Unsure if inspected. No symptoms before problem.
Additional Notes:
When I started up the vehicle with the key fab button I noticed the cabin air blower came on as normal however when we went to the cockpit we noticed the engine was not running. When we went to start the vehicle (holding break and pressing start button) the dashboard started the Z71 launch sequence and then went to a dashboard as if I was in the normal drive mode however the dashboard was extremely dimly lit as if the backlight was not on and the engine still was not running. After several attempts to start using the brake+start button method we noticed a clicking sound that seemed to be coming from the engine cabin just in front of the passenger cabin however it would never ignite/start the engine. After several attempts to start the engine through the brake+button, we tried to just press the start button, which would sometimes be prompted on the dashboard, and get some feedback from the dashboard through better backlighting and messages I now cannot recall but never ignited the engine. When we tried again with the key fab x2 button (hoping it would either start or "cancel" the current vehicle state), we received no response from the vehicle. When we attempted to shift, it stated the "conditions were not met", which I perceived as the correct response. The vehicle was stuck in this "mode" with the air blower still running and exterior lights still on and it was only a matter of time until the battery ran out. When it ran out later that day (though not completely ded) in rebooted in the same tweener mode. However, when we came the next day with a tow truck and a fully dead battery in the Suburban, the vehicle booted right up as normal. The tow truck driver indicated several new Tahoe drivers experiencing the same issue. To me, this is a software launch issue. While the vehicle was not perceived to be in danger, it left us stranded in what could be a dangerous location. Several episodes as reported by tow truck. Unsure if inspected. No symptoms before problem.
Mfg Campaign: 11486651
Recall Date: Sep 27, 2022
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