Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2010-2015, 2017 Buick Enclave, 2010-2019 Chevrolet Traverse, and 2011-2016 GMC Acadia vehicles. The side curtain air bags may not be properly attached.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202321200
Recall Date: Apr 8, 2021
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Cruze and Buick LaCrosse, 2018-2020 Chevrolet Equinox, Chevrolet Traverse and GMC Terrain, 2018 Chevrolet Malibu, 2019-2020 Buick Encore, Buick Enclave, Cadillac XT4, Chevrolet Blazer and GMC Acadia, and 2020 Cadillac XT6 vehicles. The start/stop accumulator endcap may have missing bolts.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202313440
Recall Date: Oct 29, 2020
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2019 Buick Encore, Chevrolet Spark, Traverse, and Trax vehicles. The Sensing Diagnostic Module (SDM) on these vehicle may not have been turned off of "manufacturing mode," preventing the air bags from deploying in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18365
Recall Date: Nov 1, 2018
Consumer Complaints
451 ComplaintsGeneral Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
When shifting into park, the vehicle does not recognize the shifter has been moved to the "park" setting. An alert will sound stating the vehicle must be shifted into park position. We then have to shift out of park and back into park...sometimes multiple times, before the vehicle recognizes that the shifter is in the Park position.
Corrective Action:
When shifting into park, the vehicle does not recognize the shifter has been moved to the "park" setting. An alert will sound stating the vehicle must be shifted into park position. We then have to shift out of park and back into park...sometimes multiple times, before the vehicle recognizes that the shifter is in the Park position.
Additional Notes:
When shifting into park, the vehicle does not recognize the shifter has been moved to the "park" setting. An alert will sound stating the vehicle must be shifted into park position. We then have to shift out of park and back into park...sometimes multiple times, before the vehicle recognizes that the shifter is in the Park position.
Mfg Campaign: 11564379
Recall Date: Jan 9, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
When shifting into park, the vehicle does not recognize the shifter has been moved to the "park" setting. An alert will sound stating the vehicle must be shifted into park position. We then have to shift out of park and back into park...sometimes multiple times, before the vehicle recognizes that the shifter is in the Park position.
Corrective Action:
When shifting into park, the vehicle does not recognize the shifter has been moved to the "park" setting. An alert will sound stating the vehicle must be shifted into park position. We then have to shift out of park and back into park...sometimes multiple times, before the vehicle recognizes that the shifter is in the Park position.
Additional Notes:
When shifting into park, the vehicle does not recognize the shifter has been moved to the "park" setting. An alert will sound stating the vehicle must be shifted into park position. We then have to shift out of park and back into park...sometimes multiple times, before the vehicle recognizes that the shifter is in the Park position.
Mfg Campaign: 11564379
Recall Date: Jan 9, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
When shifting into park, the vehicle does not recognize the shifter has been moved to the "park" setting. An alert will sound stating the vehicle must be shifted into park position. We then have to shift out of park and back into park...sometimes multiple times, before the vehicle recognizes that the shifter is in the Park position.
Corrective Action:
When shifting into park, the vehicle does not recognize the shifter has been moved to the "park" setting. An alert will sound stating the vehicle must be shifted into park position. We then have to shift out of park and back into park...sometimes multiple times, before the vehicle recognizes that the shifter is in the Park position.
Additional Notes:
When shifting into park, the vehicle does not recognize the shifter has been moved to the "park" setting. An alert will sound stating the vehicle must be shifted into park position. We then have to shift out of park and back into park...sometimes multiple times, before the vehicle recognizes that the shifter is in the Park position.
Mfg Campaign: 11564379
Recall Date: Jan 9, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Has “Shift to Park” issue and will keep electronics on, killing the battery. Other vehicles were recalled but this is an excluded one. Was rear ended enough to get a salvage title but I was told a salvage title doesn’t affect safety recalls. Bought with less than 2k miles and have 22k miles on the vehicle now so there hasn’t been excessive use. Has done it several times now.
Corrective Action:
Has “Shift to Park” issue and will keep electronics on, killing the battery. Other vehicles were recalled but this is an excluded one. Was rear ended enough to get a salvage title but I was told a salvage title doesn’t affect safety recalls. Bought with less than 2k miles and have 22k miles on the vehicle now so there hasn’t been excessive use. Has done it several times now.
Additional Notes:
Has “Shift to Park” issue and will keep electronics on, killing the battery. Other vehicles were recalled but this is an excluded one. Was rear ended enough to get a salvage title but I was told a salvage title doesn’t affect safety recalls. Bought with less than 2k miles and have 22k miles on the vehicle now so there hasn’t been excessive use. Has done it several times now.
Mfg Campaign: 11564127
Recall Date: Jan 8, 2024
General Motors, Llc
Defect Description:
SUSPENSION
Potential Consequences:
I bought my vehicle on Jan 2019 brand new from the dealer, after one year, I noticed slight clicking or clinking sound coming from back when I remove my foot from gas paddle. The sound become worst over time, and I had to take the car to the dealer on 2022, after inspection the technician told me that both rear toe links were bad and need a replacement. He told me this is very serious safety issue. It cost me around $400 dollar; this is not acceptable from a brand new vehicle. The Dealer told me this a normal issue known for this model and other models. After 6 months, the sound come back and I took it again to the dealer, same issue they did find; both rear toe links were going bad again. less than a year the same part go bad. This is a problem, and we heard from one other Chevy traverse owner that they had the same repeating issue. Why isn't there a recall for this?? Owners shouldn't have to pay for constant repair of the same issue if this is occurring, even multiple times on a yearly basis. It's expensive, several hundred dollars alone.
Corrective Action:
I bought my vehicle on Jan 2019 brand new from the dealer, after one year, I noticed slight clicking or clinking sound coming from back when I remove my foot from gas paddle. The sound become worst over time, and I had to take the car to the dealer on 2022, after inspection the technician told me that both rear toe links were bad and need a replacement. He told me this is very serious safety issue. It cost me around $400 dollar; this is not acceptable from a brand new vehicle. The Dealer told me this a normal issue known for this model and other models. After 6 months, the sound come back and I took it again to the dealer, same issue they did find; both rear toe links were going bad again. less than a year the same part go bad. This is a problem, and we heard from one other Chevy traverse owner that they had the same repeating issue. Why isn't there a recall for this?? Owners shouldn't have to pay for constant repair of the same issue if this is occurring, even multiple times on a yearly basis. It's expensive, several hundred dollars alone.
Additional Notes:
I bought my vehicle on Jan 2019 brand new from the dealer, after one year, I noticed slight clicking or clinking sound coming from back when I remove my foot from gas paddle. The sound become worst over time, and I had to take the car to the dealer on 2022, after inspection the technician told me that both rear toe links were bad and need a replacement. He told me this is very serious safety issue. It cost me around $400 dollar; this is not acceptable from a brand new vehicle. The Dealer told me this a normal issue known for this model and other models. After 6 months, the sound come back and I took it again to the dealer, same issue they did find; both rear toe links were going bad again. less than a year the same part go bad. This is a problem, and we heard from one other Chevy traverse owner that they had the same repeating issue. Why isn't there a recall for this?? Owners shouldn't have to pay for constant repair of the same issue if this is occurring, even multiple times on a yearly basis. It's expensive, several hundred dollars alone.
Mfg Campaign: 11563793
Recall Date: Jan 5, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I shifted to park and turned the engine off. The engine turned off, but began beeping and the message board said SHIFT TO PARK. I started the engine again and shifted in and out of park and turned off engine. The same beeping and the same error message. I tried several times, with the same results. The car would not lock, and the beeping would not stop. I left the car for 20 minutes and then started it again and turned it off. At that time it stopped beeping and there was no error message. I had several errands to run on that day, and each time I got the error message with the beeping, and could not lock the car. This is a safety issue because at each stop I had to leave the car unlocked. I am a [XXX] widow and was traveling alone. Also, I worried that someone could start the car by just pressing the ignition button. I took it to the dealer and waited while it was being repaired. The dealer charged me $41.12 for a part listed at $21.49. They charged me $270.00 for labor for a job taking less than one hour. They also tacked on $20.00 for a "shop cost". General Motors has a repair bulletin #[XXX] for this issue. From the posts on the internet it is a common problem, and should have warranted a recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I shifted to park and turned the engine off. The engine turned off, but began beeping and the message board said SHIFT TO PARK. I started the engine again and shifted in and out of park and turned off engine. The same beeping and the same error message. I tried several times, with the same results. The car would not lock, and the beeping would not stop. I left the car for 20 minutes and then started it again and turned it off. At that time it stopped beeping and there was no error message. I had several errands to run on that day, and each time I got the error message with the beeping, and could not lock the car. This is a safety issue because at each stop I had to leave the car unlocked. I am a [XXX] widow and was traveling alone. Also, I worried that someone could start the car by just pressing the ignition button. I took it to the dealer and waited while it was being repaired. The dealer charged me $41.12 for a part listed at $21.49. They charged me $270.00 for labor for a job taking less than one hour. They also tacked on $20.00 for a "shop cost". General Motors has a repair bulletin #[XXX] for this issue. From the posts on the internet it is a common problem, and should have warranted a recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I shifted to park and turned the engine off. The engine turned off, but began beeping and the message board said SHIFT TO PARK. I started the engine again and shifted in and out of park and turned off engine. The same beeping and the same error message. I tried several times, with the same results. The car would not lock, and the beeping would not stop. I left the car for 20 minutes and then started it again and turned it off. At that time it stopped beeping and there was no error message. I had several errands to run on that day, and each time I got the error message with the beeping, and could not lock the car. This is a safety issue because at each stop I had to leave the car unlocked. I am a [XXX] widow and was traveling alone. Also, I worried that someone could start the car by just pressing the ignition button. I took it to the dealer and waited while it was being repaired. The dealer charged me $41.12 for a part listed at $21.49. They charged me $270.00 for labor for a job taking less than one hour. They also tacked on $20.00 for a "shop cost". General Motors has a repair bulletin #[XXX] for this issue. From the posts on the internet it is a common problem, and should have warranted a recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11561931
Recall Date: Dec 26, 2023
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Car won’t turn off. Frequent shift to park messages when already in park. This appears to be common known problem and should be recalled immediately.
Corrective Action:
Car won’t turn off. Frequent shift to park messages when already in park. This appears to be common known problem and should be recalled immediately.
Additional Notes:
Car won’t turn off. Frequent shift to park messages when already in park. This appears to be common known problem and should be recalled immediately.
Mfg Campaign: 11561768
Recall Date: Dec 25, 2023
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Car won’t turn off. Frequent shift to park messages when already in park. This appears to be common known problem and should be recalled immediately.
Corrective Action:
Car won’t turn off. Frequent shift to park messages when already in park. This appears to be common known problem and should be recalled immediately.
Additional Notes:
Car won’t turn off. Frequent shift to park messages when already in park. This appears to be common known problem and should be recalled immediately.
Mfg Campaign: 11561768
Recall Date: Dec 25, 2023
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Car won’t turn off. Frequent shift to park messages when already in park. This appears to be common known problem and should be recalled immediately.
Corrective Action:
Car won’t turn off. Frequent shift to park messages when already in park. This appears to be common known problem and should be recalled immediately.
Additional Notes:
Car won’t turn off. Frequent shift to park messages when already in park. This appears to be common known problem and should be recalled immediately.
Mfg Campaign: 11561768
Recall Date: Dec 25, 2023
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2019 Chevrolet Traverse. The contact stated while parking the vehicle, the gear shifter was shifted into park(P); however, the “Shift to Park” message was displayed. The contact shifted the gear shifter back and forth and then firmly shifted into park(P) before the proper gear was recognized. The dealer was made aware of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 34,950.
Corrective Action:
The contact owns a 2019 Chevrolet Traverse. The contact stated while parking the vehicle, the gear shifter was shifted into park(P); however, the “Shift to Park” message was displayed. The contact shifted the gear shifter back and forth and then firmly shifted into park(P) before the proper gear was recognized. The dealer was made aware of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 34,950.
Additional Notes:
The contact owns a 2019 Chevrolet Traverse. The contact stated while parking the vehicle, the gear shifter was shifted into park(P); however, the “Shift to Park” message was displayed. The contact shifted the gear shifter back and forth and then firmly shifted into park(P) before the proper gear was recognized. The dealer was made aware of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 34,950.
Mfg Campaign: 11558927
Recall Date: Dec 7, 2023
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Purchased new in 2019 and first issue started less than a year later. Jerking from park to drive. Check engine light comes on, jerks when at a stop to starting to accelerate. Brought up several times to servicemen and couldn’t figure out the problem. Has continued to present
Corrective Action:
Purchased new in 2019 and first issue started less than a year later. Jerking from park to drive. Check engine light comes on, jerks when at a stop to starting to accelerate. Brought up several times to servicemen and couldn’t figure out the problem. Has continued to present
Additional Notes:
Purchased new in 2019 and first issue started less than a year later. Jerking from park to drive. Check engine light comes on, jerks when at a stop to starting to accelerate. Brought up several times to servicemen and couldn’t figure out the problem. Has continued to present
Mfg Campaign: 11557016
Recall Date: Nov 27, 2023
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Shift into park error comes up on screen when vehicle is put into park.
Corrective Action:
Shift into park error comes up on screen when vehicle is put into park.
Additional Notes:
Shift into park error comes up on screen when vehicle is put into park.
Mfg Campaign: 11556392
Recall Date: Nov 22, 2023
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
car will not lock, ignition continues to beep and displays a message saying -Shift to park
Corrective Action:
car will not lock, ignition continues to beep and displays a message saying -Shift to park
Additional Notes:
car will not lock, ignition continues to beep and displays a message saying -Shift to park
Mfg Campaign: 11556050
Recall Date: Nov 20, 2023
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
car will not lock, ignition continues to beep and displays a message saying -Shift to park
Corrective Action:
car will not lock, ignition continues to beep and displays a message saying -Shift to park
Additional Notes:
car will not lock, ignition continues to beep and displays a message saying -Shift to park
Mfg Campaign: 11556050
Recall Date: Nov 20, 2023
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
car will not lock, ignition continues to beep and displays a message saying -Shift to park
Corrective Action:
car will not lock, ignition continues to beep and displays a message saying -Shift to park
Additional Notes:
car will not lock, ignition continues to beep and displays a message saying -Shift to park
Mfg Campaign: 11556050
Recall Date: Nov 20, 2023
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Twice my car has activated the Forward Assisted Braking while crossing railroad tracks. Both times it was immediately after a train had passed and it was clear to proceed. Both times my car came to an abrupt halt on the tracks with other traffic behind me. I cannot proceed until I tap the brake. And I’m worried I could be rear ended if it happens again while crossing during normal traffic.
Corrective Action:
Twice my car has activated the Forward Assisted Braking while crossing railroad tracks. Both times it was immediately after a train had passed and it was clear to proceed. Both times my car came to an abrupt halt on the tracks with other traffic behind me. I cannot proceed until I tap the brake. And I’m worried I could be rear ended if it happens again while crossing during normal traffic.
Additional Notes:
Twice my car has activated the Forward Assisted Braking while crossing railroad tracks. Both times it was immediately after a train had passed and it was clear to proceed. Both times my car came to an abrupt halt on the tracks with other traffic behind me. I cannot proceed until I tap the brake. And I’m worried I could be rear ended if it happens again while crossing during normal traffic.
Mfg Campaign: 11554155
Recall Date: Nov 8, 2023
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Twice my car has activated the Forward Assisted Braking while crossing railroad tracks. Both times it was immediately after a train had passed and it was clear to proceed. Both times my car came to an abrupt halt on the tracks with other traffic behind me. I cannot proceed until I tap the brake. And I’m worried I could be rear ended if it happens again while crossing during normal traffic.
Corrective Action:
Twice my car has activated the Forward Assisted Braking while crossing railroad tracks. Both times it was immediately after a train had passed and it was clear to proceed. Both times my car came to an abrupt halt on the tracks with other traffic behind me. I cannot proceed until I tap the brake. And I’m worried I could be rear ended if it happens again while crossing during normal traffic.
Additional Notes:
Twice my car has activated the Forward Assisted Braking while crossing railroad tracks. Both times it was immediately after a train had passed and it was clear to proceed. Both times my car came to an abrupt halt on the tracks with other traffic behind me. I cannot proceed until I tap the brake. And I’m worried I could be rear ended if it happens again while crossing during normal traffic.
Mfg Campaign: 11554155
Recall Date: Nov 8, 2023
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
I have a 2019 Chevy Traverse with 57,000 miles on it currently. First incident of loud noise coming from catalytic converter area began in Fall of 2022. In January 2023 I took it to the dealer and they found 2 cracks where the catalytic converter was cracked on each side of the pipes. I think they replaced the exhaust system at that time. Now, not even 1 year later, in 10/2023 I am hearing that same loud, embarrassing noise from my exhaust. I took it to the dealer today and there is a crack in my catalytic converter and the bracket broken off exhaust pipe that attaches to the muffler. I should not have to pay for this! In the Traverse Forum online this is a problem many people are having!
Corrective Action:
I have a 2019 Chevy Traverse with 57,000 miles on it currently. First incident of loud noise coming from catalytic converter area began in Fall of 2022. In January 2023 I took it to the dealer and they found 2 cracks where the catalytic converter was cracked on each side of the pipes. I think they replaced the exhaust system at that time. Now, not even 1 year later, in 10/2023 I am hearing that same loud, embarrassing noise from my exhaust. I took it to the dealer today and there is a crack in my catalytic converter and the bracket broken off exhaust pipe that attaches to the muffler. I should not have to pay for this! In the Traverse Forum online this is a problem many people are having!
Additional Notes:
I have a 2019 Chevy Traverse with 57,000 miles on it currently. First incident of loud noise coming from catalytic converter area began in Fall of 2022. In January 2023 I took it to the dealer and they found 2 cracks where the catalytic converter was cracked on each side of the pipes. I think they replaced the exhaust system at that time. Now, not even 1 year later, in 10/2023 I am hearing that same loud, embarrassing noise from my exhaust. I took it to the dealer today and there is a crack in my catalytic converter and the bracket broken off exhaust pipe that attaches to the muffler. I should not have to pay for this! In the Traverse Forum online this is a problem many people are having!
Mfg Campaign: 11553325
Recall Date: Nov 2, 2023
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
“Battery Charging System” (alternator/battery issue) We’ve owned this car for almost 3 years and are on our 4th new alternator and 6th new battery. After further research this seems to be a constant issue with Chevy Traverses. Each time this light has come on, our car has fully shut off in the middle of the road on the way to a mechanic shop. Power steering, lights, locks, doors. Nothing works, putting us in danger of getting stranded or hit. Workers from Oreily, advanced auto parts, a previous mechanic and currant mechanic have all looked at the car and can’t figure out what draining the power. The only warning is the “battery charging system” light coming on shortly before the car fully shuts off. When the light comes on, we flip down to the battery voltage a s can see it drop.
Corrective Action:
“Battery Charging System” (alternator/battery issue) We’ve owned this car for almost 3 years and are on our 4th new alternator and 6th new battery. After further research this seems to be a constant issue with Chevy Traverses. Each time this light has come on, our car has fully shut off in the middle of the road on the way to a mechanic shop. Power steering, lights, locks, doors. Nothing works, putting us in danger of getting stranded or hit. Workers from Oreily, advanced auto parts, a previous mechanic and currant mechanic have all looked at the car and can’t figure out what draining the power. The only warning is the “battery charging system” light coming on shortly before the car fully shuts off. When the light comes on, we flip down to the battery voltage a s can see it drop.
Additional Notes:
“Battery Charging System” (alternator/battery issue) We’ve owned this car for almost 3 years and are on our 4th new alternator and 6th new battery. After further research this seems to be a constant issue with Chevy Traverses. Each time this light has come on, our car has fully shut off in the middle of the road on the way to a mechanic shop. Power steering, lights, locks, doors. Nothing works, putting us in danger of getting stranded or hit. Workers from Oreily, advanced auto parts, a previous mechanic and currant mechanic have all looked at the car and can’t figure out what draining the power. The only warning is the “battery charging system” light coming on shortly before the car fully shuts off. When the light comes on, we flip down to the battery voltage a s can see it drop.
Mfg Campaign: 11552632
Recall Date: Oct 30, 2023
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2019 Chevrolet Traverse. The contact stated that upon arriving to her destination and attempting to shift the vehicle into park, the vehicle failed to shift into park. A message was displayed, alerting the driver to shift the vehicle into park, even though the instrument panel had indicated that the gear shifter was in park. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 13V001000 (Power Train), but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA hotline for assistance. The failure mileage was 86,000.
Corrective Action:
The contact owns a 2019 Chevrolet Traverse. The contact stated that upon arriving to her destination and attempting to shift the vehicle into park, the vehicle failed to shift into park. A message was displayed, alerting the driver to shift the vehicle into park, even though the instrument panel had indicated that the gear shifter was in park. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 13V001000 (Power Train), but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA hotline for assistance. The failure mileage was 86,000.
Additional Notes:
The contact owns a 2019 Chevrolet Traverse. The contact stated that upon arriving to her destination and attempting to shift the vehicle into park, the vehicle failed to shift into park. A message was displayed, alerting the driver to shift the vehicle into park, even though the instrument panel had indicated that the gear shifter was in park. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 13V001000 (Power Train), but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA hotline for assistance. The failure mileage was 86,000.
Mfg Campaign: 11552255
Recall Date: Oct 27, 2023
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