Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2010-2015, 2017 Buick Enclave, 2010-2019 Chevrolet Traverse, and 2011-2016 GMC Acadia vehicles. The side curtain air bags may not be properly attached.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202321200
Recall Date: Apr 8, 2021
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Cruze and Buick LaCrosse, 2018-2020 Chevrolet Equinox, Chevrolet Traverse and GMC Terrain, 2018 Chevrolet Malibu, 2019-2020 Buick Encore, Buick Enclave, Cadillac XT4, Chevrolet Blazer and GMC Acadia, and 2020 Cadillac XT6 vehicles. The start/stop accumulator endcap may have missing bolts.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202313440
Recall Date: Oct 29, 2020
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2019 Buick Encore, Chevrolet Spark, Traverse, and Trax vehicles. The Sensing Diagnostic Module (SDM) on these vehicle may not have been turned off of "manufacturing mode," preventing the air bags from deploying in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18365
Recall Date: Nov 1, 2018
Consumer Complaints
451 ComplaintsGeneral Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Shuttering 9 speed transmission at low speeds and stop and go traffic. Whining noise when accelerating
Corrective Action:
Shuttering 9 speed transmission at low speeds and stop and go traffic. Whining noise when accelerating
Additional Notes:
Shuttering 9 speed transmission at low speeds and stop and go traffic. Whining noise when accelerating
Mfg Campaign: 11581232
Recall Date: Apr 4, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Dashboard alerts “Shift to Park” after the car is turned off. Car is in park. Contacted dealer and it $480.00 to repair and apparently not covered by the GM Bumper to Bumper extended warranty protection plan. A recall was issued for the same issue on the 2018 traverse but not issued for the 2019. This is ridiculous and GM needs to issue a recall for this issue for the 2019 model.
Corrective Action:
Dashboard alerts “Shift to Park” after the car is turned off. Car is in park. Contacted dealer and it $480.00 to repair and apparently not covered by the GM Bumper to Bumper extended warranty protection plan. A recall was issued for the same issue on the 2018 traverse but not issued for the 2019. This is ridiculous and GM needs to issue a recall for this issue for the 2019 model.
Additional Notes:
Dashboard alerts “Shift to Park” after the car is turned off. Car is in park. Contacted dealer and it $480.00 to repair and apparently not covered by the GM Bumper to Bumper extended warranty protection plan. A recall was issued for the same issue on the 2018 traverse but not issued for the 2019. This is ridiculous and GM needs to issue a recall for this issue for the 2019 model.
Mfg Campaign: 11580060
Recall Date: Mar 29, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Transmission oil leak
Corrective Action:
Transmission oil leak
Additional Notes:
Transmission oil leak
Mfg Campaign: 11579123
Recall Date: Mar 24, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I keep getting a shift to park, even though I am in park.I’m not able to turn off my car. I have read this a big issue with 2019 Traverse, why is there no recall showing as it can mess up the transmission?
Corrective Action:
I keep getting a shift to park, even though I am in park.I’m not able to turn off my car. I have read this a big issue with 2019 Traverse, why is there no recall showing as it can mess up the transmission?
Additional Notes:
I keep getting a shift to park, even though I am in park.I’m not able to turn off my car. I have read this a big issue with 2019 Traverse, why is there no recall showing as it can mess up the transmission?
Mfg Campaign: 11578891
Recall Date: Mar 22, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
I keep getting a shift to park, even though I am in park.I’m not able to turn off my car. I have read this a big issue with 2019 Traverse, why is there no recall showing as it can mess up the transmission?
Corrective Action:
I keep getting a shift to park, even though I am in park.I’m not able to turn off my car. I have read this a big issue with 2019 Traverse, why is there no recall showing as it can mess up the transmission?
Additional Notes:
I keep getting a shift to park, even though I am in park.I’m not able to turn off my car. I have read this a big issue with 2019 Traverse, why is there no recall showing as it can mess up the transmission?
Mfg Campaign: 11578891
Recall Date: Mar 22, 2024
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHEN I PUT MY VEHICLE IN PARK I GET A BEEPING SOUND AND A MESSAGE THAT SAYS SHIFT TO PARK, WHICH I HAVE TO TRY SEVERAL TIMES. THIS MORNING 21 MARCH 2024 MY VEHICLE KEPT GIVING ME THAT MESSAGE. IT WAS LIKE MY CAR WAS STILL ON. I HAD TO KEEP DRIVING MY CAR AND PUT IT IN PARK FOR IT TO STOP. i HAVE COMPLAINED ON HERE BEFORE. THERE ARE OTHER CUSTOMERS WITH THIS PROBLEM. THIS NEEDS TO BE FIXED.
Corrective Action:
WHEN I PUT MY VEHICLE IN PARK I GET A BEEPING SOUND AND A MESSAGE THAT SAYS SHIFT TO PARK, WHICH I HAVE TO TRY SEVERAL TIMES. THIS MORNING 21 MARCH 2024 MY VEHICLE KEPT GIVING ME THAT MESSAGE. IT WAS LIKE MY CAR WAS STILL ON. I HAD TO KEEP DRIVING MY CAR AND PUT IT IN PARK FOR IT TO STOP. i HAVE COMPLAINED ON HERE BEFORE. THERE ARE OTHER CUSTOMERS WITH THIS PROBLEM. THIS NEEDS TO BE FIXED.
Additional Notes:
WHEN I PUT MY VEHICLE IN PARK I GET A BEEPING SOUND AND A MESSAGE THAT SAYS SHIFT TO PARK, WHICH I HAVE TO TRY SEVERAL TIMES. THIS MORNING 21 MARCH 2024 MY VEHICLE KEPT GIVING ME THAT MESSAGE. IT WAS LIKE MY CAR WAS STILL ON. I HAD TO KEEP DRIVING MY CAR AND PUT IT IN PARK FOR IT TO STOP. i HAVE COMPLAINED ON HERE BEFORE. THERE ARE OTHER CUSTOMERS WITH THIS PROBLEM. THIS NEEDS TO BE FIXED.
Mfg Campaign: 11578627
Recall Date: Mar 21, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The torque converter in the transmission has failed it has currently been sitting at the dealership for 3 months do to supply chain issues. The dealership has confirmed the problem along with my auto insurance company as well. Prior too there was smoke with a bad odor coming out of the vents in the vehicle that could have caused me and my kids health issues dealing with breathing had we continued to drive the vehicle. There was no lights to indicate what the issue was. Only the fumes. The fumes came out from what the dealership stated was because of the clutch burning in the torque converter. This is a major issue that could kill someone if they inhaled to much of the fumes.
Corrective Action:
The torque converter in the transmission has failed it has currently been sitting at the dealership for 3 months do to supply chain issues. The dealership has confirmed the problem along with my auto insurance company as well. Prior too there was smoke with a bad odor coming out of the vents in the vehicle that could have caused me and my kids health issues dealing with breathing had we continued to drive the vehicle. There was no lights to indicate what the issue was. Only the fumes. The fumes came out from what the dealership stated was because of the clutch burning in the torque converter. This is a major issue that could kill someone if they inhaled to much of the fumes.
Additional Notes:
The torque converter in the transmission has failed it has currently been sitting at the dealership for 3 months do to supply chain issues. The dealership has confirmed the problem along with my auto insurance company as well. Prior too there was smoke with a bad odor coming out of the vents in the vehicle that could have caused me and my kids health issues dealing with breathing had we continued to drive the vehicle. There was no lights to indicate what the issue was. Only the fumes. The fumes came out from what the dealership stated was because of the clutch burning in the torque converter. This is a major issue that could kill someone if they inhaled to much of the fumes.
Mfg Campaign: 11574694
Recall Date: Feb 29, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My car is displaying the “shift to park” message in the dashboard.
Corrective Action:
My car is displaying the “shift to park” message in the dashboard.
Additional Notes:
My car is displaying the “shift to park” message in the dashboard.
Mfg Campaign: 11571382
Recall Date: Feb 12, 2024
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My car is displaying the “shift to park” message in the dashboard.
Corrective Action:
My car is displaying the “shift to park” message in the dashboard.
Additional Notes:
My car is displaying the “shift to park” message in the dashboard.
Mfg Campaign: 11571382
Recall Date: Feb 12, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
There is a recall on other 2019 traverse, but not mine, for the message shift to park. This is what my car is doing now. It will not shut the car off and it has a potential to roll while in park because the car reads that it is not in park. I'm not sure why my car is not included. It is doing the exact same thing as what has been recalled on other 2019 Chevy traverse. I was told by dealership not to drive it because it could roll while in park. It has something to do with the brake switch. The contact is hoping to get her vehicle covered under the recall.
Corrective Action:
There is a recall on other 2019 traverse, but not mine, for the message shift to park. This is what my car is doing now. It will not shut the car off and it has a potential to roll while in park because the car reads that it is not in park. I'm not sure why my car is not included. It is doing the exact same thing as what has been recalled on other 2019 Chevy traverse. I was told by dealership not to drive it because it could roll while in park. It has something to do with the brake switch. The contact is hoping to get her vehicle covered under the recall.
Additional Notes:
There is a recall on other 2019 traverse, but not mine, for the message shift to park. This is what my car is doing now. It will not shut the car off and it has a potential to roll while in park because the car reads that it is not in park. I'm not sure why my car is not included. It is doing the exact same thing as what has been recalled on other 2019 Chevy traverse. I was told by dealership not to drive it because it could roll while in park. It has something to do with the brake switch. The contact is hoping to get her vehicle covered under the recall.
Mfg Campaign: 11570856
Recall Date: Feb 8, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
There is a recall on other 2019 traverse, but not mine, for the message shift to park. This is what my car is doing now. It will not shut the car off and it has a potential to roll while in park because the car reads that it is not in park. I'm not sure why my car is not included. It is doing the exact same thing as what has been recalled on other 2019 Chevy traverse. I was told by dealership not to drive it because it could roll while in park. It has something to do with the brake switch. The contact is hoping to get her vehicle covered under the recall.
Corrective Action:
There is a recall on other 2019 traverse, but not mine, for the message shift to park. This is what my car is doing now. It will not shut the car off and it has a potential to roll while in park because the car reads that it is not in park. I'm not sure why my car is not included. It is doing the exact same thing as what has been recalled on other 2019 Chevy traverse. I was told by dealership not to drive it because it could roll while in park. It has something to do with the brake switch. The contact is hoping to get her vehicle covered under the recall.
Additional Notes:
There is a recall on other 2019 traverse, but not mine, for the message shift to park. This is what my car is doing now. It will not shut the car off and it has a potential to roll while in park because the car reads that it is not in park. I'm not sure why my car is not included. It is doing the exact same thing as what has been recalled on other 2019 Chevy traverse. I was told by dealership not to drive it because it could roll while in park. It has something to do with the brake switch. The contact is hoping to get her vehicle covered under the recall.
Mfg Campaign: 11570856
Recall Date: Feb 8, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
When the vehicle was turned off, a message appeared: Shift To Park. The red light on Park also remained on. I had to shut down the vehicle multiple times before the message disappeared. One time I just "jiggled" the shifter and the messaged disappeared. The message did not appear whenever I turned off the vehicle, only sometimes. However, it appeared more often than not. It did appear when the service representative at the dealer moved the vehicle and turned it off. The remedy was to replace an SL-N-Switch (04054-CT) and a N-Harness (02480-CT). The cost to remove the shifter and installed these parts was $360.26. The service representative advised me that this problem could run down the battery. It is a safety issue since the battery could run down if the car was exited and the message stayed on. I found a technical bulletin from GM ([XXX], September 2019, entitled "Intermittent Shift To Park Message Displayed While Vehicle in Park for a 2018 Traverse and another technical bulletin with the same reference for May, 2021. I believe that the 2019 and 2018 Traverse share the same drive train. I also found a forum online: [XXX] that describes what other customers have found with their vehicles. More sites: [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
When the vehicle was turned off, a message appeared: Shift To Park. The red light on Park also remained on. I had to shut down the vehicle multiple times before the message disappeared. One time I just "jiggled" the shifter and the messaged disappeared. The message did not appear whenever I turned off the vehicle, only sometimes. However, it appeared more often than not. It did appear when the service representative at the dealer moved the vehicle and turned it off. The remedy was to replace an SL-N-Switch (04054-CT) and a N-Harness (02480-CT). The cost to remove the shifter and installed these parts was $360.26. The service representative advised me that this problem could run down the battery. It is a safety issue since the battery could run down if the car was exited and the message stayed on. I found a technical bulletin from GM ([XXX], September 2019, entitled "Intermittent Shift To Park Message Displayed While Vehicle in Park for a 2018 Traverse and another technical bulletin with the same reference for May, 2021. I believe that the 2019 and 2018 Traverse share the same drive train. I also found a forum online: [XXX] that describes what other customers have found with their vehicles. More sites: [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
When the vehicle was turned off, a message appeared: Shift To Park. The red light on Park also remained on. I had to shut down the vehicle multiple times before the message disappeared. One time I just "jiggled" the shifter and the messaged disappeared. The message did not appear whenever I turned off the vehicle, only sometimes. However, it appeared more often than not. It did appear when the service representative at the dealer moved the vehicle and turned it off. The remedy was to replace an SL-N-Switch (04054-CT) and a N-Harness (02480-CT). The cost to remove the shifter and installed these parts was $360.26. The service representative advised me that this problem could run down the battery. It is a safety issue since the battery could run down if the car was exited and the message stayed on. I found a technical bulletin from GM ([XXX], September 2019, entitled "Intermittent Shift To Park Message Displayed While Vehicle in Park for a 2018 Traverse and another technical bulletin with the same reference for May, 2021. I believe that the 2019 and 2018 Traverse share the same drive train. I also found a forum online: [XXX] that describes what other customers have found with their vehicles. More sites: [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11570925
Recall Date: Feb 8, 2024
General Motors, Llc
Defect Description:
SUSPENSION
Potential Consequences:
This vehicle just recently failed inspection for the right rear toe link. I spoke with the dealers service department who stated that this is a known issue with this model but that there is not a current recall. From my research on Chevrolet forums, this is a very frequent issue. This is a very dangerous issue, and owners are being forced to pay for this known issue out of pocket. It is apparent that this is a manufacturing defect that should be recalled by Chevrolet.
Corrective Action:
This vehicle just recently failed inspection for the right rear toe link. I spoke with the dealers service department who stated that this is a known issue with this model but that there is not a current recall. From my research on Chevrolet forums, this is a very frequent issue. This is a very dangerous issue, and owners are being forced to pay for this known issue out of pocket. It is apparent that this is a manufacturing defect that should be recalled by Chevrolet.
Additional Notes:
This vehicle just recently failed inspection for the right rear toe link. I spoke with the dealers service department who stated that this is a known issue with this model but that there is not a current recall. From my research on Chevrolet forums, this is a very frequent issue. This is a very dangerous issue, and owners are being forced to pay for this known issue out of pocket. It is apparent that this is a manufacturing defect that should be recalled by Chevrolet.
Mfg Campaign: 11570107
Recall Date: Feb 5, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
My Traverse intermittently displays 'shift to park' message and I was not able to shut the SUV all the way off. I would have to play with the shift gear in order for it to turn off. I am under 50k miles.
Corrective Action:
My Traverse intermittently displays 'shift to park' message and I was not able to shut the SUV all the way off. I would have to play with the shift gear in order for it to turn off. I am under 50k miles.
Additional Notes:
My Traverse intermittently displays 'shift to park' message and I was not able to shut the SUV all the way off. I would have to play with the shift gear in order for it to turn off. I am under 50k miles.
Mfg Campaign: 11569190
Recall Date: Feb 1, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
My Traverse intermittently displays 'shift to park' message and I was not able to shut the SUV all the way off. I would have to play with the shift gear in order for it to turn off. I am under 50k miles.
Corrective Action:
My Traverse intermittently displays 'shift to park' message and I was not able to shut the SUV all the way off. I would have to play with the shift gear in order for it to turn off. I am under 50k miles.
Additional Notes:
My Traverse intermittently displays 'shift to park' message and I was not able to shut the SUV all the way off. I would have to play with the shift gear in order for it to turn off. I am under 50k miles.
Mfg Campaign: 11569190
Recall Date: Feb 1, 2024
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
At 37368 miles my 2019 Traverse had a message Shift to Park. This message does not throw a code so there is no record of the message. When the Shift to Park happened, the car has a beeping sound and even though the car is showing on the shift control it is in park, the car appears to believe it isn't. The dealership repair was to replace the switch in the shift control and added the jumper harness. The cost was covered under warranty. The problem stopped. Now at 69424 miles the Shift to Park message came back on again. When I put the car in park it appears to be in park but the car is beeping reminding me to shift it to park. I started the car, put the car into Drive with the car running, put my foot on the brake and then the red parking brake light came on the dash. The car would not move forward although it was in drive and I had never put the parking brake on. I immediately put the car back in park, leaving it running I pulled the parking brake up and down on the console it did remove the parking brake red command from the dash. I put the car back in drive and it did move forward so I could pull it in garage. The next day I took the car to the dealership. The car did not show the Shift to Park message at the dealership and the mechanic could not get the car to give him the Shift to Park message (even though the day before it was consistently giving me the message on the dash including the red parking brake light.) The dealership replaced the switch harness in the transmission shift control. The replacement part is the same that was installed at 37368 miles. This part is a Genuine GM Part since I have the box and the old switch that I requested. I had to pay $209.91 for the repair that I thought was taken care of at 37368 miles. I checked and there was no recall for this vehicle regarding this issue. I drove the vehicle today 2/1/24 and no issues.
Corrective Action:
At 37368 miles my 2019 Traverse had a message Shift to Park. This message does not throw a code so there is no record of the message. When the Shift to Park happened, the car has a beeping sound and even though the car is showing on the shift control it is in park, the car appears to believe it isn't. The dealership repair was to replace the switch in the shift control and added the jumper harness. The cost was covered under warranty. The problem stopped. Now at 69424 miles the Shift to Park message came back on again. When I put the car in park it appears to be in park but the car is beeping reminding me to shift it to park. I started the car, put the car into Drive with the car running, put my foot on the brake and then the red parking brake light came on the dash. The car would not move forward although it was in drive and I had never put the parking brake on. I immediately put the car back in park, leaving it running I pulled the parking brake up and down on the console it did remove the parking brake red command from the dash. I put the car back in drive and it did move forward so I could pull it in garage. The next day I took the car to the dealership. The car did not show the Shift to Park message at the dealership and the mechanic could not get the car to give him the Shift to Park message (even though the day before it was consistently giving me the message on the dash including the red parking brake light.) The dealership replaced the switch harness in the transmission shift control. The replacement part is the same that was installed at 37368 miles. This part is a Genuine GM Part since I have the box and the old switch that I requested. I had to pay $209.91 for the repair that I thought was taken care of at 37368 miles. I checked and there was no recall for this vehicle regarding this issue. I drove the vehicle today 2/1/24 and no issues.
Additional Notes:
At 37368 miles my 2019 Traverse had a message Shift to Park. This message does not throw a code so there is no record of the message. When the Shift to Park happened, the car has a beeping sound and even though the car is showing on the shift control it is in park, the car appears to believe it isn't. The dealership repair was to replace the switch in the shift control and added the jumper harness. The cost was covered under warranty. The problem stopped. Now at 69424 miles the Shift to Park message came back on again. When I put the car in park it appears to be in park but the car is beeping reminding me to shift it to park. I started the car, put the car into Drive with the car running, put my foot on the brake and then the red parking brake light came on the dash. The car would not move forward although it was in drive and I had never put the parking brake on. I immediately put the car back in park, leaving it running I pulled the parking brake up and down on the console it did remove the parking brake red command from the dash. I put the car back in drive and it did move forward so I could pull it in garage. The next day I took the car to the dealership. The car did not show the Shift to Park message at the dealership and the mechanic could not get the car to give him the Shift to Park message (even though the day before it was consistently giving me the message on the dash including the red parking brake light.) The dealership replaced the switch harness in the transmission shift control. The replacement part is the same that was installed at 37368 miles. This part is a Genuine GM Part since I have the box and the old switch that I requested. I had to pay $209.91 for the repair that I thought was taken care of at 37368 miles. I checked and there was no recall for this vehicle regarding this issue. I drove the vehicle today 2/1/24 and no issues.
Mfg Campaign: 11569300
Recall Date: Feb 1, 2024
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My vehicle is displaying Shift to Park, which does not allow me to turn off the vehicle.
Corrective Action:
My vehicle is displaying Shift to Park, which does not allow me to turn off the vehicle.
Additional Notes:
My vehicle is displaying Shift to Park, which does not allow me to turn off the vehicle.
Mfg Campaign: 11568506
Recall Date: Jan 29, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The vehicle is equipped with auto stop technology that the driver can’t disable. While driving, the system is designed to initiate auto stop when vehicle comes to a stop. When my foot lifts off the brake to proceed, the engine kicks back in and vehicle moves forward. Two weeks ago at a stop, the engine did not kick back in. I had to put the car in park at the light and after several attempts to push the ignition button, the engine finally kicked back on. The vehicle had the same issue later that day so I scheduled with the dealer for 4 days out. No warning lights came on. My onstar app did not produce any error notice. Meanwhile, I saw a video to override auto stop, put vehicle in low gear 6. That’s what I did to get through to appointment. By day 3 (dealer is day 4), I returned to vehicle after an hour meeting and it didn’t start at all. The check engine light turned on, NOT the battery light. Had vehicle towed to dealer who said the only alert was a bad battery. (Battery is 16 mo with 36 mo warranty & alternator 5 mo old). I replaced the battery. Picked up vehicle from dealer and 5 miles away at a stop, vehicle shut off. I put vehicle in park, pushed ignition button and engine turned back on. I thought it was a fluke. 6 days later the vehicle turned off at stops on four separate occasions. Each time the battery was fully charged. On one last instance at an intersection stop, the vehicle shut off, would not restart when I pushed the ignition button, brake pedal became stiff, and dash lights and radio were completely off, as if the battery died. I let the vehicle sit at the intersection for 30 seconds before trying the ignition button, and it finally fired up. To get home, I put it in neutral at each stop to keep it from going into auto stop. This issue is not generating an “error” on the computer so dealer techs have no idea what to do. When I bypass auto stop by shifting to neutral at stops or driving in L6, there is no issue whatsoever with the vehicle.
Corrective Action:
The vehicle is equipped with auto stop technology that the driver can’t disable. While driving, the system is designed to initiate auto stop when vehicle comes to a stop. When my foot lifts off the brake to proceed, the engine kicks back in and vehicle moves forward. Two weeks ago at a stop, the engine did not kick back in. I had to put the car in park at the light and after several attempts to push the ignition button, the engine finally kicked back on. The vehicle had the same issue later that day so I scheduled with the dealer for 4 days out. No warning lights came on. My onstar app did not produce any error notice. Meanwhile, I saw a video to override auto stop, put vehicle in low gear 6. That’s what I did to get through to appointment. By day 3 (dealer is day 4), I returned to vehicle after an hour meeting and it didn’t start at all. The check engine light turned on, NOT the battery light. Had vehicle towed to dealer who said the only alert was a bad battery. (Battery is 16 mo with 36 mo warranty & alternator 5 mo old). I replaced the battery. Picked up vehicle from dealer and 5 miles away at a stop, vehicle shut off. I put vehicle in park, pushed ignition button and engine turned back on. I thought it was a fluke. 6 days later the vehicle turned off at stops on four separate occasions. Each time the battery was fully charged. On one last instance at an intersection stop, the vehicle shut off, would not restart when I pushed the ignition button, brake pedal became stiff, and dash lights and radio were completely off, as if the battery died. I let the vehicle sit at the intersection for 30 seconds before trying the ignition button, and it finally fired up. To get home, I put it in neutral at each stop to keep it from going into auto stop. This issue is not generating an “error” on the computer so dealer techs have no idea what to do. When I bypass auto stop by shifting to neutral at stops or driving in L6, there is no issue whatsoever with the vehicle.
Additional Notes:
The vehicle is equipped with auto stop technology that the driver can’t disable. While driving, the system is designed to initiate auto stop when vehicle comes to a stop. When my foot lifts off the brake to proceed, the engine kicks back in and vehicle moves forward. Two weeks ago at a stop, the engine did not kick back in. I had to put the car in park at the light and after several attempts to push the ignition button, the engine finally kicked back on. The vehicle had the same issue later that day so I scheduled with the dealer for 4 days out. No warning lights came on. My onstar app did not produce any error notice. Meanwhile, I saw a video to override auto stop, put vehicle in low gear 6. That’s what I did to get through to appointment. By day 3 (dealer is day 4), I returned to vehicle after an hour meeting and it didn’t start at all. The check engine light turned on, NOT the battery light. Had vehicle towed to dealer who said the only alert was a bad battery. (Battery is 16 mo with 36 mo warranty & alternator 5 mo old). I replaced the battery. Picked up vehicle from dealer and 5 miles away at a stop, vehicle shut off. I put vehicle in park, pushed ignition button and engine turned back on. I thought it was a fluke. 6 days later the vehicle turned off at stops on four separate occasions. Each time the battery was fully charged. On one last instance at an intersection stop, the vehicle shut off, would not restart when I pushed the ignition button, brake pedal became stiff, and dash lights and radio were completely off, as if the battery died. I let the vehicle sit at the intersection for 30 seconds before trying the ignition button, and it finally fired up. To get home, I put it in neutral at each stop to keep it from going into auto stop. This issue is not generating an “error” on the computer so dealer techs have no idea what to do. When I bypass auto stop by shifting to neutral at stops or driving in L6, there is no issue whatsoever with the vehicle.
Mfg Campaign: 11567709
Recall Date: Jan 25, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The vehicle is equipped with auto stop technology that the driver can’t disable. While driving, the system is designed to initiate auto stop when vehicle comes to a stop. When my foot lifts off the brake to proceed, the engine kicks back in and vehicle moves forward. Two weeks ago at a stop, the engine did not kick back in. I had to put the car in park at the light and after several attempts to push the ignition button, the engine finally kicked back on. The vehicle had the same issue later that day so I scheduled with the dealer for 4 days out. No warning lights came on. My onstar app did not produce any error notice. Meanwhile, I saw a video to override auto stop, put vehicle in low gear 6. That’s what I did to get through to appointment. By day 3 (dealer is day 4), I returned to vehicle after an hour meeting and it didn’t start at all. The check engine light turned on, NOT the battery light. Had vehicle towed to dealer who said the only alert was a bad battery. (Battery is 16 mo with 36 mo warranty & alternator 5 mo old). I replaced the battery. Picked up vehicle from dealer and 5 miles away at a stop, vehicle shut off. I put vehicle in park, pushed ignition button and engine turned back on. I thought it was a fluke. 6 days later the vehicle turned off at stops on four separate occasions. Each time the battery was fully charged. On one last instance at an intersection stop, the vehicle shut off, would not restart when I pushed the ignition button, brake pedal became stiff, and dash lights and radio were completely off, as if the battery died. I let the vehicle sit at the intersection for 30 seconds before trying the ignition button, and it finally fired up. To get home, I put it in neutral at each stop to keep it from going into auto stop. This issue is not generating an “error” on the computer so dealer techs have no idea what to do. When I bypass auto stop by shifting to neutral at stops or driving in L6, there is no issue whatsoever with the vehicle.
Corrective Action:
The vehicle is equipped with auto stop technology that the driver can’t disable. While driving, the system is designed to initiate auto stop when vehicle comes to a stop. When my foot lifts off the brake to proceed, the engine kicks back in and vehicle moves forward. Two weeks ago at a stop, the engine did not kick back in. I had to put the car in park at the light and after several attempts to push the ignition button, the engine finally kicked back on. The vehicle had the same issue later that day so I scheduled with the dealer for 4 days out. No warning lights came on. My onstar app did not produce any error notice. Meanwhile, I saw a video to override auto stop, put vehicle in low gear 6. That’s what I did to get through to appointment. By day 3 (dealer is day 4), I returned to vehicle after an hour meeting and it didn’t start at all. The check engine light turned on, NOT the battery light. Had vehicle towed to dealer who said the only alert was a bad battery. (Battery is 16 mo with 36 mo warranty & alternator 5 mo old). I replaced the battery. Picked up vehicle from dealer and 5 miles away at a stop, vehicle shut off. I put vehicle in park, pushed ignition button and engine turned back on. I thought it was a fluke. 6 days later the vehicle turned off at stops on four separate occasions. Each time the battery was fully charged. On one last instance at an intersection stop, the vehicle shut off, would not restart when I pushed the ignition button, brake pedal became stiff, and dash lights and radio were completely off, as if the battery died. I let the vehicle sit at the intersection for 30 seconds before trying the ignition button, and it finally fired up. To get home, I put it in neutral at each stop to keep it from going into auto stop. This issue is not generating an “error” on the computer so dealer techs have no idea what to do. When I bypass auto stop by shifting to neutral at stops or driving in L6, there is no issue whatsoever with the vehicle.
Additional Notes:
The vehicle is equipped with auto stop technology that the driver can’t disable. While driving, the system is designed to initiate auto stop when vehicle comes to a stop. When my foot lifts off the brake to proceed, the engine kicks back in and vehicle moves forward. Two weeks ago at a stop, the engine did not kick back in. I had to put the car in park at the light and after several attempts to push the ignition button, the engine finally kicked back on. The vehicle had the same issue later that day so I scheduled with the dealer for 4 days out. No warning lights came on. My onstar app did not produce any error notice. Meanwhile, I saw a video to override auto stop, put vehicle in low gear 6. That’s what I did to get through to appointment. By day 3 (dealer is day 4), I returned to vehicle after an hour meeting and it didn’t start at all. The check engine light turned on, NOT the battery light. Had vehicle towed to dealer who said the only alert was a bad battery. (Battery is 16 mo with 36 mo warranty & alternator 5 mo old). I replaced the battery. Picked up vehicle from dealer and 5 miles away at a stop, vehicle shut off. I put vehicle in park, pushed ignition button and engine turned back on. I thought it was a fluke. 6 days later the vehicle turned off at stops on four separate occasions. Each time the battery was fully charged. On one last instance at an intersection stop, the vehicle shut off, would not restart when I pushed the ignition button, brake pedal became stiff, and dash lights and radio were completely off, as if the battery died. I let the vehicle sit at the intersection for 30 seconds before trying the ignition button, and it finally fired up. To get home, I put it in neutral at each stop to keep it from going into auto stop. This issue is not generating an “error” on the computer so dealer techs have no idea what to do. When I bypass auto stop by shifting to neutral at stops or driving in L6, there is no issue whatsoever with the vehicle.
Mfg Campaign: 11567709
Recall Date: Jan 25, 2024
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I shift my car to park and turn off my vehicle and it keeps giving me an alert of “shift to park.”
Corrective Action:
I shift my car to park and turn off my vehicle and it keeps giving me an alert of “shift to park.”
Additional Notes:
I shift my car to park and turn off my vehicle and it keeps giving me an alert of “shift to park.”
Mfg Campaign: 11567581
Recall Date: Jan 24, 2024
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