Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2015-2016 GMC Canyon and Chevrolet Colorado, and 2016 Chevrolet Volt vehicles. The driver's frontal air bag may improperly inflate during second-stage deployment in the event of a high speed crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17387
Recall Date: Oct 5, 2017
Consumer Complaints
263 ComplaintsGeneral Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The car has experienced a ‘BECM’ failure, which is very common on the Chevy volt. When it fails the car becomes undrivable and will slow down into reduced propulsion mode. It will not start and required us to have it towed to the dealer. The 2016-2019 Chevy volt BECM issue has been investigated by the nhtsa and gm. It is a common enough issue that gm has voluntarily issued ‘special coverage N232432680’. This covers the becm failure on 2016-2019 volts for free for up to 150k miles 10 years. We have a 2016 volt with 144k miles so we assumed it would be covered. The dealer said it wasn’t covered based on my vin but they didn’t know why our vin was left out of the coverage. Obviously if they thought our car didn’t have a suspect becm, they were wrong because it failed during the special coverage time. The repair is $2600 and gm will not assist us with this repair. I have attached a copy of gm special coverage and the bill. This seems to be a clerical error that our vin and maybe others were missed despite the fact our car falls right in the special coverage criteria. I believe this should be a full recall or 2016-2019 volts, especially if the becm has failed.
Corrective Action:
The car has experienced a ‘BECM’ failure, which is very common on the Chevy volt. When it fails the car becomes undrivable and will slow down into reduced propulsion mode. It will not start and required us to have it towed to the dealer. The 2016-2019 Chevy volt BECM issue has been investigated by the nhtsa and gm. It is a common enough issue that gm has voluntarily issued ‘special coverage N232432680’. This covers the becm failure on 2016-2019 volts for free for up to 150k miles 10 years. We have a 2016 volt with 144k miles so we assumed it would be covered. The dealer said it wasn’t covered based on my vin but they didn’t know why our vin was left out of the coverage. Obviously if they thought our car didn’t have a suspect becm, they were wrong because it failed during the special coverage time. The repair is $2600 and gm will not assist us with this repair. I have attached a copy of gm special coverage and the bill. This seems to be a clerical error that our vin and maybe others were missed despite the fact our car falls right in the special coverage criteria. I believe this should be a full recall or 2016-2019 volts, especially if the becm has failed.
Additional Notes:
The car has experienced a ‘BECM’ failure, which is very common on the Chevy volt. When it fails the car becomes undrivable and will slow down into reduced propulsion mode. It will not start and required us to have it towed to the dealer. The 2016-2019 Chevy volt BECM issue has been investigated by the nhtsa and gm. It is a common enough issue that gm has voluntarily issued ‘special coverage N232432680’. This covers the becm failure on 2016-2019 volts for free for up to 150k miles 10 years. We have a 2016 volt with 144k miles so we assumed it would be covered. The dealer said it wasn’t covered based on my vin but they didn’t know why our vin was left out of the coverage. Obviously if they thought our car didn’t have a suspect becm, they were wrong because it failed during the special coverage time. The repair is $2600 and gm will not assist us with this repair. I have attached a copy of gm special coverage and the bill. This seems to be a clerical error that our vin and maybe others were missed despite the fact our car falls right in the special coverage criteria. I believe this should be a full recall or 2016-2019 volts, especially if the becm has failed.
Mfg Campaign: 11611721
Recall Date: Aug 29, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I'm driving a 2016 Chevy Volt in California that I bought in 2022 from Carmax. In the middle of driving on the highway, the error "Propulsion Power is reduced" alongside the check engine light. In the middle of driving on a highway at 65mi/h, I could not accelerate even though I floored the gas pedal and the car quickly decelerated. This is extremely dangerous especially in the middle of the highway. I had an auto shop look at it and they replaced a fuse and told me it was good to go. When I got it back, I though the problem was fixed but the issue came up again after only 1 week and had to take it to a different shop where I originally bought the car used at ~49k miles (CarMax). It took ~3 weeks before they were able to get it diagnosed at another auto shop. I received this email from them after diagnosis (attached file). A quick search on the internet and it seems a lot of people with this car is having the same issue. Everyone is also having issue with the EGR valve being backordered that is taking a couple months to over a year to get the parts in. Those people are resorting to unplugging the valve and driving as is. I don't want to have to do this either. Please see attached file for inspection report.
Corrective Action:
I'm driving a 2016 Chevy Volt in California that I bought in 2022 from Carmax. In the middle of driving on the highway, the error "Propulsion Power is reduced" alongside the check engine light. In the middle of driving on a highway at 65mi/h, I could not accelerate even though I floored the gas pedal and the car quickly decelerated. This is extremely dangerous especially in the middle of the highway. I had an auto shop look at it and they replaced a fuse and told me it was good to go. When I got it back, I though the problem was fixed but the issue came up again after only 1 week and had to take it to a different shop where I originally bought the car used at ~49k miles (CarMax). It took ~3 weeks before they were able to get it diagnosed at another auto shop. I received this email from them after diagnosis (attached file). A quick search on the internet and it seems a lot of people with this car is having the same issue. Everyone is also having issue with the EGR valve being backordered that is taking a couple months to over a year to get the parts in. Those people are resorting to unplugging the valve and driving as is. I don't want to have to do this either. Please see attached file for inspection report.
Additional Notes:
I'm driving a 2016 Chevy Volt in California that I bought in 2022 from Carmax. In the middle of driving on the highway, the error "Propulsion Power is reduced" alongside the check engine light. In the middle of driving on a highway at 65mi/h, I could not accelerate even though I floored the gas pedal and the car quickly decelerated. This is extremely dangerous especially in the middle of the highway. I had an auto shop look at it and they replaced a fuse and told me it was good to go. When I got it back, I though the problem was fixed but the issue came up again after only 1 week and had to take it to a different shop where I originally bought the car used at ~49k miles (CarMax). It took ~3 weeks before they were able to get it diagnosed at another auto shop. I received this email from them after diagnosis (attached file). A quick search on the internet and it seems a lot of people with this car is having the same issue. Everyone is also having issue with the EGR valve being backordered that is taking a couple months to over a year to get the parts in. Those people are resorting to unplugging the valve and driving as is. I don't want to have to do this either. Please see attached file for inspection report.
Mfg Campaign: 11611029
Recall Date: Aug 26, 2024
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I was driving on the highway when suddenly the car lost power, it was very dangerous. I had to glide to the side of the road. The car will not move forward or back after I stopped, it had to be towed.
Corrective Action:
I was driving on the highway when suddenly the car lost power, it was very dangerous. I had to glide to the side of the road. The car will not move forward or back after I stopped, it had to be towed.
Additional Notes:
I was driving on the highway when suddenly the car lost power, it was very dangerous. I had to glide to the side of the road. The car will not move forward or back after I stopped, it had to be towed.
Mfg Campaign: 11608817
Recall Date: Aug 15, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The EGR valve failed, blew up a fuse, and the internal combustion engine started to overheat and run very roughly and unsteady. I almost lost control
Corrective Action:
The EGR valve failed, blew up a fuse, and the internal combustion engine started to overheat and run very roughly and unsteady. I almost lost control
Additional Notes:
The EGR valve failed, blew up a fuse, and the internal combustion engine started to overheat and run very roughly and unsteady. I almost lost control
Mfg Campaign: 11605328
Recall Date: Jul 30, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The EGR valve in the 2016 Chevy volt will fail blowing fuse 3 which will also take out the engine oil pressure control solenoid, the evap emission purge solenoid valve, the engine coolant thermostat heater, and the oxygen sensor 1 as they all share the same fuse. The car will tell you that the engine is unavailable and, if you are out of hybrid battery power, will leave you unable to move the vehicle. In my particular situation it left me stranded blocking one lane on a two lane s-bend road on a 5-9% grade mountainside with no cellphone reception. Thankfully the car stopped far enough away from the previous bend that people had time to see me and I didn't get rear-ended. If I had stopped 20 feet sooner that likely would not have been the case. The replacement part for the EGR valve is impossible to find as it is back ordered everywhere and places that will let you back order it will try to charge $1927 just for the part (no installation service included). If you live in a state without emission checks then you can unplug the EGR valve and replace the fuse but that means your producing more pollutants. Until GM gets their act together and offers affordable replacement parts I don't see another alternative.
Corrective Action:
The EGR valve in the 2016 Chevy volt will fail blowing fuse 3 which will also take out the engine oil pressure control solenoid, the evap emission purge solenoid valve, the engine coolant thermostat heater, and the oxygen sensor 1 as they all share the same fuse. The car will tell you that the engine is unavailable and, if you are out of hybrid battery power, will leave you unable to move the vehicle. In my particular situation it left me stranded blocking one lane on a two lane s-bend road on a 5-9% grade mountainside with no cellphone reception. Thankfully the car stopped far enough away from the previous bend that people had time to see me and I didn't get rear-ended. If I had stopped 20 feet sooner that likely would not have been the case. The replacement part for the EGR valve is impossible to find as it is back ordered everywhere and places that will let you back order it will try to charge $1927 just for the part (no installation service included). If you live in a state without emission checks then you can unplug the EGR valve and replace the fuse but that means your producing more pollutants. Until GM gets their act together and offers affordable replacement parts I don't see another alternative.
Additional Notes:
The EGR valve in the 2016 Chevy volt will fail blowing fuse 3 which will also take out the engine oil pressure control solenoid, the evap emission purge solenoid valve, the engine coolant thermostat heater, and the oxygen sensor 1 as they all share the same fuse. The car will tell you that the engine is unavailable and, if you are out of hybrid battery power, will leave you unable to move the vehicle. In my particular situation it left me stranded blocking one lane on a two lane s-bend road on a 5-9% grade mountainside with no cellphone reception. Thankfully the car stopped far enough away from the previous bend that people had time to see me and I didn't get rear-ended. If I had stopped 20 feet sooner that likely would not have been the case. The replacement part for the EGR valve is impossible to find as it is back ordered everywhere and places that will let you back order it will try to charge $1927 just for the part (no installation service included). If you live in a state without emission checks then you can unplug the EGR valve and replace the fuse but that means your producing more pollutants. Until GM gets their act together and offers affordable replacement parts I don't see another alternative.
Mfg Campaign: 11604830
Recall Date: Jul 26, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The EGR valve in the 2016 Chevy volt will fail blowing fuse 3 which will also take out the engine oil pressure control solenoid, the evap emission purge solenoid valve, the engine coolant thermostat heater, and the oxygen sensor 1 as they all share the same fuse. The car will tell you that the engine is unavailable and, if you are out of hybrid battery power, will leave you unable to move the vehicle. In my particular situation it left me stranded blocking one lane on a two lane s-bend road on a 5-9% grade mountainside with no cellphone reception. Thankfully the car stopped far enough away from the previous bend that people had time to see me and I didn't get rear-ended. If I had stopped 20 feet sooner that likely would not have been the case. The replacement part for the EGR valve is impossible to find as it is back ordered everywhere and places that will let you back order it will try to charge $1927 just for the part (no installation service included). If you live in a state without emission checks then you can unplug the EGR valve and replace the fuse but that means your producing more pollutants. Until GM gets their act together and offers affordable replacement parts I don't see another alternative.
Corrective Action:
The EGR valve in the 2016 Chevy volt will fail blowing fuse 3 which will also take out the engine oil pressure control solenoid, the evap emission purge solenoid valve, the engine coolant thermostat heater, and the oxygen sensor 1 as they all share the same fuse. The car will tell you that the engine is unavailable and, if you are out of hybrid battery power, will leave you unable to move the vehicle. In my particular situation it left me stranded blocking one lane on a two lane s-bend road on a 5-9% grade mountainside with no cellphone reception. Thankfully the car stopped far enough away from the previous bend that people had time to see me and I didn't get rear-ended. If I had stopped 20 feet sooner that likely would not have been the case. The replacement part for the EGR valve is impossible to find as it is back ordered everywhere and places that will let you back order it will try to charge $1927 just for the part (no installation service included). If you live in a state without emission checks then you can unplug the EGR valve and replace the fuse but that means your producing more pollutants. Until GM gets their act together and offers affordable replacement parts I don't see another alternative.
Additional Notes:
The EGR valve in the 2016 Chevy volt will fail blowing fuse 3 which will also take out the engine oil pressure control solenoid, the evap emission purge solenoid valve, the engine coolant thermostat heater, and the oxygen sensor 1 as they all share the same fuse. The car will tell you that the engine is unavailable and, if you are out of hybrid battery power, will leave you unable to move the vehicle. In my particular situation it left me stranded blocking one lane on a two lane s-bend road on a 5-9% grade mountainside with no cellphone reception. Thankfully the car stopped far enough away from the previous bend that people had time to see me and I didn't get rear-ended. If I had stopped 20 feet sooner that likely would not have been the case. The replacement part for the EGR valve is impossible to find as it is back ordered everywhere and places that will let you back order it will try to charge $1927 just for the part (no installation service included). If you live in a state without emission checks then you can unplug the EGR valve and replace the fuse but that means your producing more pollutants. Until GM gets their act together and offers affordable replacement parts I don't see another alternative.
Mfg Campaign: 11604830
Recall Date: Jul 26, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
EGR valve failed. When switched from Battery to gas car stalled and we were stuck. Dealer said it needs a new EGR valve. But it was on back order. This was a year ago and Chevy still claims the part is on back order! Now the car is ready to renew registration. But it cannot pass inspection because it must have been driven on gas for many miles for the inspection to work! The part is obviously no longer available and Chevy has not offered a solution.
Corrective Action:
EGR valve failed. When switched from Battery to gas car stalled and we were stuck. Dealer said it needs a new EGR valve. But it was on back order. This was a year ago and Chevy still claims the part is on back order! Now the car is ready to renew registration. But it cannot pass inspection because it must have been driven on gas for many miles for the inspection to work! The part is obviously no longer available and Chevy has not offered a solution.
Additional Notes:
EGR valve failed. When switched from Battery to gas car stalled and we were stuck. Dealer said it needs a new EGR valve. But it was on back order. This was a year ago and Chevy still claims the part is on back order! Now the car is ready to renew registration. But it cannot pass inspection because it must have been driven on gas for many miles for the inspection to work! The part is obviously no longer available and Chevy has not offered a solution.
Mfg Campaign: 11604439
Recall Date: Jul 25, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
EGR valve failed. When switched from Battery to gas car stalled and we were stuck. Dealer said it needs a new EGR valve. But it was on back order. This was a year ago and Chevy still claims the part is on back order! Now the car is ready to renew registration. But it cannot pass inspection because it must have been driven on gas for many miles for the inspection to work! The part is obviously no longer available and Chevy has not offered a solution.
Corrective Action:
EGR valve failed. When switched from Battery to gas car stalled and we were stuck. Dealer said it needs a new EGR valve. But it was on back order. This was a year ago and Chevy still claims the part is on back order! Now the car is ready to renew registration. But it cannot pass inspection because it must have been driven on gas for many miles for the inspection to work! The part is obviously no longer available and Chevy has not offered a solution.
Additional Notes:
EGR valve failed. When switched from Battery to gas car stalled and we were stuck. Dealer said it needs a new EGR valve. But it was on back order. This was a year ago and Chevy still claims the part is on back order! Now the car is ready to renew registration. But it cannot pass inspection because it must have been driven on gas for many miles for the inspection to work! The part is obviously no longer available and Chevy has not offered a solution.
Mfg Campaign: 11604439
Recall Date: Jul 25, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Fuse #3 shorts out every time the engine changes from electric power to gas. We have been told this can be dangerous because this fuse controls several important systems in the car.
Corrective Action:
Fuse #3 shorts out every time the engine changes from electric power to gas. We have been told this can be dangerous because this fuse controls several important systems in the car.
Additional Notes:
Fuse #3 shorts out every time the engine changes from electric power to gas. We have been told this can be dangerous because this fuse controls several important systems in the car.
Mfg Campaign: 11601185
Recall Date: Jul 11, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The BECM has failed and causes a reduction in engine power. There is a Special Coverage N232432680 for this issue. Dealership Service Center is saying my car doesn’t qualify based on the VIN, even though it matches the year, make, and model on the Special Coverage. GM is failing to cover the issue despite it matching everything on the Special Coverage.
Corrective Action:
The BECM has failed and causes a reduction in engine power. There is a Special Coverage N232432680 for this issue. Dealership Service Center is saying my car doesn’t qualify based on the VIN, even though it matches the year, make, and model on the Special Coverage. GM is failing to cover the issue despite it matching everything on the Special Coverage.
Additional Notes:
The BECM has failed and causes a reduction in engine power. There is a Special Coverage N232432680 for this issue. Dealership Service Center is saying my car doesn’t qualify based on the VIN, even though it matches the year, make, and model on the Special Coverage. GM is failing to cover the issue despite it matching everything on the Special Coverage.
Mfg Campaign: 11596980
Recall Date: Jun 26, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The BECM has failed and causes a reduction in engine power. There is a Special Coverage N232432680 for this issue. Dealership Service Center is saying my car doesn’t qualify based on the VIN, even though it matches the year, make, and model on the Special Coverage. GM is failing to cover the issue despite it matching everything on the Special Coverage.
Corrective Action:
The BECM has failed and causes a reduction in engine power. There is a Special Coverage N232432680 for this issue. Dealership Service Center is saying my car doesn’t qualify based on the VIN, even though it matches the year, make, and model on the Special Coverage. GM is failing to cover the issue despite it matching everything on the Special Coverage.
Additional Notes:
The BECM has failed and causes a reduction in engine power. There is a Special Coverage N232432680 for this issue. Dealership Service Center is saying my car doesn’t qualify based on the VIN, even though it matches the year, make, and model on the Special Coverage. GM is failing to cover the issue despite it matching everything on the Special Coverage.
Mfg Campaign: 11596980
Recall Date: Jun 26, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
2016 Chevrolet Volt with 126,500 miles had a sudden loss of power while driving. Towed to Chevy dealership for diagnostics and was told it needed a Battery Energy Control Module. Doing my own research, I see that NHTSA issued a notification regarding GM coverage for this issue (see below). However, my VIN is not covered. Very conveniently, GM covering only one third of the Volts made in this time frame and this is unacceptable. There should have been a recall but at least they should cover the cost to replace under this special coverage. Losing all power on the road while driving is really scary and very dangerous. Please advise if there is any course of action that NHTSA can take on this matter before I go and spend $3000 to have this repaired. GLOBAL SAFETY FIELD INVESTIGATIONS DCS6812 URGENT - DISTRIBUTE IMMEDIATELY Date: March 6, 2024 Subject: N232432680 - Special Coverage Battery Energy Control Module Malfunction Models: 2016-2018 Chevrolet Volt To: All General Motors Dealers General Motors is releasing Special Coverage N232432680 today. The total number of U.S. vehicles involved is approximately 19,000. Please see the attached bulletin for details.
Corrective Action:
2016 Chevrolet Volt with 126,500 miles had a sudden loss of power while driving. Towed to Chevy dealership for diagnostics and was told it needed a Battery Energy Control Module. Doing my own research, I see that NHTSA issued a notification regarding GM coverage for this issue (see below). However, my VIN is not covered. Very conveniently, GM covering only one third of the Volts made in this time frame and this is unacceptable. There should have been a recall but at least they should cover the cost to replace under this special coverage. Losing all power on the road while driving is really scary and very dangerous. Please advise if there is any course of action that NHTSA can take on this matter before I go and spend $3000 to have this repaired. GLOBAL SAFETY FIELD INVESTIGATIONS DCS6812 URGENT - DISTRIBUTE IMMEDIATELY Date: March 6, 2024 Subject: N232432680 - Special Coverage Battery Energy Control Module Malfunction Models: 2016-2018 Chevrolet Volt To: All General Motors Dealers General Motors is releasing Special Coverage N232432680 today. The total number of U.S. vehicles involved is approximately 19,000. Please see the attached bulletin for details.
Additional Notes:
2016 Chevrolet Volt with 126,500 miles had a sudden loss of power while driving. Towed to Chevy dealership for diagnostics and was told it needed a Battery Energy Control Module. Doing my own research, I see that NHTSA issued a notification regarding GM coverage for this issue (see below). However, my VIN is not covered. Very conveniently, GM covering only one third of the Volts made in this time frame and this is unacceptable. There should have been a recall but at least they should cover the cost to replace under this special coverage. Losing all power on the road while driving is really scary and very dangerous. Please advise if there is any course of action that NHTSA can take on this matter before I go and spend $3000 to have this repaired. GLOBAL SAFETY FIELD INVESTIGATIONS DCS6812 URGENT - DISTRIBUTE IMMEDIATELY Date: March 6, 2024 Subject: N232432680 - Special Coverage Battery Energy Control Module Malfunction Models: 2016-2018 Chevrolet Volt To: All General Motors Dealers General Motors is releasing Special Coverage N232432680 today. The total number of U.S. vehicles involved is approximately 19,000. Please see the attached bulletin for details.
Mfg Campaign: 11595923
Recall Date: Jun 22, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
I was driving in clear weather (with my ICE engine as propulsion) when an Engine Warning Fault light appeared on my dash and the vehicle slowed to 5mph with no response from the throttle pedal. I pulled into a parking lot, had the vehicle towed to an independent service shop, and had them check the codes. There were a dozen faults stored, but they found the 'Non Walk Home' fuse had blown, and faults pointed to the EGR Valve as having faulty electronics. They could not find an EGR valve for sale so they unplugged the EGR Valve and replaced the fuse, which allowed the engine to drive normally again, but with the Check Engine Light on at all times. I called my local Chevy dealer and they told me the EGR I needed was Part Number 12691147 for $243, but they were backordered and there were dozens of people in front of me for their dealer alone. Now, 11 months later, I'm still waiting on the part, I have found hundreds of other Volt owners online with the same issue, and the Part Number has been changed by GM to 19436113, with a price increase of 1100% to $2642. And the part is still not available because of "high demand" on a car that was discontinued five years ago.
Corrective Action:
I was driving in clear weather (with my ICE engine as propulsion) when an Engine Warning Fault light appeared on my dash and the vehicle slowed to 5mph with no response from the throttle pedal. I pulled into a parking lot, had the vehicle towed to an independent service shop, and had them check the codes. There were a dozen faults stored, but they found the 'Non Walk Home' fuse had blown, and faults pointed to the EGR Valve as having faulty electronics. They could not find an EGR valve for sale so they unplugged the EGR Valve and replaced the fuse, which allowed the engine to drive normally again, but with the Check Engine Light on at all times. I called my local Chevy dealer and they told me the EGR I needed was Part Number 12691147 for $243, but they were backordered and there were dozens of people in front of me for their dealer alone. Now, 11 months later, I'm still waiting on the part, I have found hundreds of other Volt owners online with the same issue, and the Part Number has been changed by GM to 19436113, with a price increase of 1100% to $2642. And the part is still not available because of "high demand" on a car that was discontinued five years ago.
Additional Notes:
I was driving in clear weather (with my ICE engine as propulsion) when an Engine Warning Fault light appeared on my dash and the vehicle slowed to 5mph with no response from the throttle pedal. I pulled into a parking lot, had the vehicle towed to an independent service shop, and had them check the codes. There were a dozen faults stored, but they found the 'Non Walk Home' fuse had blown, and faults pointed to the EGR Valve as having faulty electronics. They could not find an EGR valve for sale so they unplugged the EGR Valve and replaced the fuse, which allowed the engine to drive normally again, but with the Check Engine Light on at all times. I called my local Chevy dealer and they told me the EGR I needed was Part Number 12691147 for $243, but they were backordered and there were dozens of people in front of me for their dealer alone. Now, 11 months later, I'm still waiting on the part, I have found hundreds of other Volt owners online with the same issue, and the Part Number has been changed by GM to 19436113, with a price increase of 1100% to $2642. And the part is still not available because of "high demand" on a car that was discontinued five years ago.
Mfg Campaign: 11595024
Recall Date: Jun 18, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I was driving in clear weather (with my ICE engine as propulsion) when an Engine Warning Fault light appeared on my dash and the vehicle slowed to 5mph with no response from the throttle pedal. I pulled into a parking lot, had the vehicle towed to an independent service shop, and had them check the codes. There were a dozen faults stored, but they found the 'Non Walk Home' fuse had blown, and faults pointed to the EGR Valve as having faulty electronics. They could not find an EGR valve for sale so they unplugged the EGR Valve and replaced the fuse, which allowed the engine to drive normally again, but with the Check Engine Light on at all times. I called my local Chevy dealer and they told me the EGR I needed was Part Number 12691147 for $243, but they were backordered and there were dozens of people in front of me for their dealer alone. Now, 11 months later, I'm still waiting on the part, I have found hundreds of other Volt owners online with the same issue, and the Part Number has been changed by GM to 19436113, with a price increase of 1100% to $2642. And the part is still not available because of "high demand" on a car that was discontinued five years ago.
Corrective Action:
I was driving in clear weather (with my ICE engine as propulsion) when an Engine Warning Fault light appeared on my dash and the vehicle slowed to 5mph with no response from the throttle pedal. I pulled into a parking lot, had the vehicle towed to an independent service shop, and had them check the codes. There were a dozen faults stored, but they found the 'Non Walk Home' fuse had blown, and faults pointed to the EGR Valve as having faulty electronics. They could not find an EGR valve for sale so they unplugged the EGR Valve and replaced the fuse, which allowed the engine to drive normally again, but with the Check Engine Light on at all times. I called my local Chevy dealer and they told me the EGR I needed was Part Number 12691147 for $243, but they were backordered and there were dozens of people in front of me for their dealer alone. Now, 11 months later, I'm still waiting on the part, I have found hundreds of other Volt owners online with the same issue, and the Part Number has been changed by GM to 19436113, with a price increase of 1100% to $2642. And the part is still not available because of "high demand" on a car that was discontinued five years ago.
Additional Notes:
I was driving in clear weather (with my ICE engine as propulsion) when an Engine Warning Fault light appeared on my dash and the vehicle slowed to 5mph with no response from the throttle pedal. I pulled into a parking lot, had the vehicle towed to an independent service shop, and had them check the codes. There were a dozen faults stored, but they found the 'Non Walk Home' fuse had blown, and faults pointed to the EGR Valve as having faulty electronics. They could not find an EGR valve for sale so they unplugged the EGR Valve and replaced the fuse, which allowed the engine to drive normally again, but with the Check Engine Light on at all times. I called my local Chevy dealer and they told me the EGR I needed was Part Number 12691147 for $243, but they were backordered and there were dozens of people in front of me for their dealer alone. Now, 11 months later, I'm still waiting on the part, I have found hundreds of other Volt owners online with the same issue, and the Part Number has been changed by GM to 19436113, with a price increase of 1100% to $2642. And the part is still not available because of "high demand" on a car that was discontinued five years ago.
Mfg Campaign: 11595024
Recall Date: Jun 18, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
I was driving in clear weather (with my ICE engine as propulsion) when an Engine Warning Fault light appeared on my dash and the vehicle slowed to 5mph with no response from the throttle pedal. I pulled into a parking lot, had the vehicle towed to an independent service shop, and had them check the codes. There were a dozen faults stored, but they found the 'Non Walk Home' fuse had blown, and faults pointed to the EGR Valve as having faulty electronics. They could not find an EGR valve for sale so they unplugged the EGR Valve and replaced the fuse, which allowed the engine to drive normally again, but with the Check Engine Light on at all times. I called my local Chevy dealer and they told me the EGR I needed was Part Number 12691147 for $243, but they were backordered and there were dozens of people in front of me for their dealer alone. Now, 11 months later, I'm still waiting on the part, I have found hundreds of other Volt owners online with the same issue, and the Part Number has been changed by GM to 19436113, with a price increase of 1100% to $2642. And the part is still not available because of "high demand" on a car that was discontinued five years ago.
Corrective Action:
I was driving in clear weather (with my ICE engine as propulsion) when an Engine Warning Fault light appeared on my dash and the vehicle slowed to 5mph with no response from the throttle pedal. I pulled into a parking lot, had the vehicle towed to an independent service shop, and had them check the codes. There were a dozen faults stored, but they found the 'Non Walk Home' fuse had blown, and faults pointed to the EGR Valve as having faulty electronics. They could not find an EGR valve for sale so they unplugged the EGR Valve and replaced the fuse, which allowed the engine to drive normally again, but with the Check Engine Light on at all times. I called my local Chevy dealer and they told me the EGR I needed was Part Number 12691147 for $243, but they were backordered and there were dozens of people in front of me for their dealer alone. Now, 11 months later, I'm still waiting on the part, I have found hundreds of other Volt owners online with the same issue, and the Part Number has been changed by GM to 19436113, with a price increase of 1100% to $2642. And the part is still not available because of "high demand" on a car that was discontinued five years ago.
Additional Notes:
I was driving in clear weather (with my ICE engine as propulsion) when an Engine Warning Fault light appeared on my dash and the vehicle slowed to 5mph with no response from the throttle pedal. I pulled into a parking lot, had the vehicle towed to an independent service shop, and had them check the codes. There were a dozen faults stored, but they found the 'Non Walk Home' fuse had blown, and faults pointed to the EGR Valve as having faulty electronics. They could not find an EGR valve for sale so they unplugged the EGR Valve and replaced the fuse, which allowed the engine to drive normally again, but with the Check Engine Light on at all times. I called my local Chevy dealer and they told me the EGR I needed was Part Number 12691147 for $243, but they were backordered and there were dozens of people in front of me for their dealer alone. Now, 11 months later, I'm still waiting on the part, I have found hundreds of other Volt owners online with the same issue, and the Part Number has been changed by GM to 19436113, with a price increase of 1100% to $2642. And the part is still not available because of "high demand" on a car that was discontinued five years ago.
Mfg Campaign: 11595024
Recall Date: Jun 18, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
There is a propulsion warning due to faulty EGR valves. Many customers are experiencing backorders lasting for up to 6 months or more, just from what I can quickly find online. I am now on my 5-month mark. I have not been able to drive the car at all. Driving it could damage the engine and put drivers at risk. Because many of these vehicles no longer qualify for lemon laws, the manufacturer seems to not take our delay seriously or even care about our limited resources in time and money. (I purchased this used car that was in great condition and passed the inspection for about $13,000 in-full. I am not wealthy so this was an expense I was carefully saving for. I was only driving it for weeks before this happened. I am now hunting for my legal options.) Not only is their response completely unethical and inconsiderate, but some desperate drivers are suggesting to unplug the EGR then replace the fuse. This can damage engines further, disallow us to pass emission tests, and cause possible danger to the driver and others on the road. Chevy and GM need to be held accountable!
Corrective Action:
There is a propulsion warning due to faulty EGR valves. Many customers are experiencing backorders lasting for up to 6 months or more, just from what I can quickly find online. I am now on my 5-month mark. I have not been able to drive the car at all. Driving it could damage the engine and put drivers at risk. Because many of these vehicles no longer qualify for lemon laws, the manufacturer seems to not take our delay seriously or even care about our limited resources in time and money. (I purchased this used car that was in great condition and passed the inspection for about $13,000 in-full. I am not wealthy so this was an expense I was carefully saving for. I was only driving it for weeks before this happened. I am now hunting for my legal options.) Not only is their response completely unethical and inconsiderate, but some desperate drivers are suggesting to unplug the EGR then replace the fuse. This can damage engines further, disallow us to pass emission tests, and cause possible danger to the driver and others on the road. Chevy and GM need to be held accountable!
Additional Notes:
There is a propulsion warning due to faulty EGR valves. Many customers are experiencing backorders lasting for up to 6 months or more, just from what I can quickly find online. I am now on my 5-month mark. I have not been able to drive the car at all. Driving it could damage the engine and put drivers at risk. Because many of these vehicles no longer qualify for lemon laws, the manufacturer seems to not take our delay seriously or even care about our limited resources in time and money. (I purchased this used car that was in great condition and passed the inspection for about $13,000 in-full. I am not wealthy so this was an expense I was carefully saving for. I was only driving it for weeks before this happened. I am now hunting for my legal options.) Not only is their response completely unethical and inconsiderate, but some desperate drivers are suggesting to unplug the EGR then replace the fuse. This can damage engines further, disallow us to pass emission tests, and cause possible danger to the driver and others on the road. Chevy and GM need to be held accountable!
Mfg Campaign: 11594428
Recall Date: Jun 14, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Started vehicle with > 50mi on the EV-range. Pulled out onto road, stopped at red light. Now showed 0mi and refused to move when pressing the gas (did not fail over to gas on series PHEV) Garbage truck coming up behind me had to swerve to avoid rear-ending me as I was frantically trying to start the car. Kept saying 'shift to park' (condition required to start the vehicle) Took several minutes and 20+ tries before I got it to start (GAS engine) and was able to proceed. Car keeps randomly dropping to 0mi EV range. Has refused ot start on occasion. All symptoms align with the N232432680 bulletin but GM saying my car isn't covered???
Corrective Action:
Started vehicle with > 50mi on the EV-range. Pulled out onto road, stopped at red light. Now showed 0mi and refused to move when pressing the gas (did not fail over to gas on series PHEV) Garbage truck coming up behind me had to swerve to avoid rear-ending me as I was frantically trying to start the car. Kept saying 'shift to park' (condition required to start the vehicle) Took several minutes and 20+ tries before I got it to start (GAS engine) and was able to proceed. Car keeps randomly dropping to 0mi EV range. Has refused ot start on occasion. All symptoms align with the N232432680 bulletin but GM saying my car isn't covered???
Additional Notes:
Started vehicle with > 50mi on the EV-range. Pulled out onto road, stopped at red light. Now showed 0mi and refused to move when pressing the gas (did not fail over to gas on series PHEV) Garbage truck coming up behind me had to swerve to avoid rear-ending me as I was frantically trying to start the car. Kept saying 'shift to park' (condition required to start the vehicle) Took several minutes and 20+ tries before I got it to start (GAS engine) and was able to proceed. Car keeps randomly dropping to 0mi EV range. Has refused ot start on occasion. All symptoms align with the N232432680 bulletin but GM saying my car isn't covered???
Mfg Campaign: 11593381
Recall Date: Jun 10, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Started vehicle with > 50mi on the EV-range. Pulled out onto road, stopped at red light. Now showed 0mi and refused to move when pressing the gas (did not fail over to gas on series PHEV) Garbage truck coming up behind me had to swerve to avoid rear-ending me as I was frantically trying to start the car. Kept saying 'shift to park' (condition required to start the vehicle) Took several minutes and 20+ tries before I got it to start (GAS engine) and was able to proceed. Car keeps randomly dropping to 0mi EV range. Has refused ot start on occasion. All symptoms align with the N232432680 bulletin but GM saying my car isn't covered???
Corrective Action:
Started vehicle with > 50mi on the EV-range. Pulled out onto road, stopped at red light. Now showed 0mi and refused to move when pressing the gas (did not fail over to gas on series PHEV) Garbage truck coming up behind me had to swerve to avoid rear-ending me as I was frantically trying to start the car. Kept saying 'shift to park' (condition required to start the vehicle) Took several minutes and 20+ tries before I got it to start (GAS engine) and was able to proceed. Car keeps randomly dropping to 0mi EV range. Has refused ot start on occasion. All symptoms align with the N232432680 bulletin but GM saying my car isn't covered???
Additional Notes:
Started vehicle with > 50mi on the EV-range. Pulled out onto road, stopped at red light. Now showed 0mi and refused to move when pressing the gas (did not fail over to gas on series PHEV) Garbage truck coming up behind me had to swerve to avoid rear-ending me as I was frantically trying to start the car. Kept saying 'shift to park' (condition required to start the vehicle) Took several minutes and 20+ tries before I got it to start (GAS engine) and was able to proceed. Car keeps randomly dropping to 0mi EV range. Has refused ot start on occasion. All symptoms align with the N232432680 bulletin but GM saying my car isn't covered???
Mfg Campaign: 11593381
Recall Date: Jun 10, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
2016 Chevy volt started to not shut off with the message that car needed to shift to park. Car is just over 100,000 miles (104,000) spent a few weeks jiggling shifter to get car turned off then made an appointment at Platinum Chevy of Santa Rosa. While waiting we researched the issue to find that the Shift To Park is a known issue and the Volt has in fact been named in a class action suit. Am currently at crossroad as I cannot get GM to stand behind their product. It’s taken four calls and an escalation to management to find out that they may offer a percentage to fix the problem but because we’re out of warranty it is a customer problem. So, to cap it off, GM has sold us a vehicle with a known safety issue with no recall and will not fix their problem.
Corrective Action:
2016 Chevy volt started to not shut off with the message that car needed to shift to park. Car is just over 100,000 miles (104,000) spent a few weeks jiggling shifter to get car turned off then made an appointment at Platinum Chevy of Santa Rosa. While waiting we researched the issue to find that the Shift To Park is a known issue and the Volt has in fact been named in a class action suit. Am currently at crossroad as I cannot get GM to stand behind their product. It’s taken four calls and an escalation to management to find out that they may offer a percentage to fix the problem but because we’re out of warranty it is a customer problem. So, to cap it off, GM has sold us a vehicle with a known safety issue with no recall and will not fix their problem.
Additional Notes:
2016 Chevy volt started to not shut off with the message that car needed to shift to park. Car is just over 100,000 miles (104,000) spent a few weeks jiggling shifter to get car turned off then made an appointment at Platinum Chevy of Santa Rosa. While waiting we researched the issue to find that the Shift To Park is a known issue and the Volt has in fact been named in a class action suit. Am currently at crossroad as I cannot get GM to stand behind their product. It’s taken four calls and an escalation to management to find out that they may offer a percentage to fix the problem but because we’re out of warranty it is a customer problem. So, to cap it off, GM has sold us a vehicle with a known safety issue with no recall and will not fix their problem.
Mfg Campaign: 11593452
Recall Date: Jun 10, 2024
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
2016 Chevy volt started to not shut off with the message that car needed to shift to park. Car is just over 100,000 miles (104,000) spent a few weeks jiggling shifter to get car turned off then made an appointment at Platinum Chevy of Santa Rosa. While waiting we researched the issue to find that the Shift To Park is a known issue and the Volt has in fact been named in a class action suit. Am currently at crossroad as I cannot get GM to stand behind their product. It’s taken four calls and an escalation to management to find out that they may offer a percentage to fix the problem but because we’re out of warranty it is a customer problem. So, to cap it off, GM has sold us a vehicle with a known safety issue with no recall and will not fix their problem.
Corrective Action:
2016 Chevy volt started to not shut off with the message that car needed to shift to park. Car is just over 100,000 miles (104,000) spent a few weeks jiggling shifter to get car turned off then made an appointment at Platinum Chevy of Santa Rosa. While waiting we researched the issue to find that the Shift To Park is a known issue and the Volt has in fact been named in a class action suit. Am currently at crossroad as I cannot get GM to stand behind their product. It’s taken four calls and an escalation to management to find out that they may offer a percentage to fix the problem but because we’re out of warranty it is a customer problem. So, to cap it off, GM has sold us a vehicle with a known safety issue with no recall and will not fix their problem.
Additional Notes:
2016 Chevy volt started to not shut off with the message that car needed to shift to park. Car is just over 100,000 miles (104,000) spent a few weeks jiggling shifter to get car turned off then made an appointment at Platinum Chevy of Santa Rosa. While waiting we researched the issue to find that the Shift To Park is a known issue and the Volt has in fact been named in a class action suit. Am currently at crossroad as I cannot get GM to stand behind their product. It’s taken four calls and an escalation to management to find out that they may offer a percentage to fix the problem but because we’re out of warranty it is a customer problem. So, to cap it off, GM has sold us a vehicle with a known safety issue with no recall and will not fix their problem.
Mfg Campaign: 11593452
Recall Date: Jun 10, 2024
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