Complaints & Recalls
Consumer Complaints
1.1K ComplaintsGeneral Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
AFTER I SHIFT THE VEHICLE INTO PARK AND PRESS THE BUTTON TO TURN OFF THE CAR, A WARNING COMES UP AND SAYS "SHIFT TO PARK." I CANNOT TURN OFF THE CAR UNTIL THE MESSAGE CLEARS. THE MESSAGE IS CLEARED BY GIGGLING THE SHIFTER (ALREADY IN PARK) BACK AND FORTH. THIS HAPPENS ALMOST EVERY TIME I TURN OFF THE CAR NOW. AFTER A SHORT GOOGLE SEARCH, MANY OTHER 2017 OWNERS ARE EXPERIENCING THE SAME ISSUE. PLEASE LOOK INTO ISSUING A RECALL.
Corrective Action:
AFTER I SHIFT THE VEHICLE INTO PARK AND PRESS THE BUTTON TO TURN OFF THE CAR, A WARNING COMES UP AND SAYS "SHIFT TO PARK." I CANNOT TURN OFF THE CAR UNTIL THE MESSAGE CLEARS. THE MESSAGE IS CLEARED BY GIGGLING THE SHIFTER (ALREADY IN PARK) BACK AND FORTH. THIS HAPPENS ALMOST EVERY TIME I TURN OFF THE CAR NOW. AFTER A SHORT GOOGLE SEARCH, MANY OTHER 2017 OWNERS ARE EXPERIENCING THE SAME ISSUE. PLEASE LOOK INTO ISSUING A RECALL.
Additional Notes:
AFTER I SHIFT THE VEHICLE INTO PARK AND PRESS THE BUTTON TO TURN OFF THE CAR, A WARNING COMES UP AND SAYS "SHIFT TO PARK." I CANNOT TURN OFF THE CAR UNTIL THE MESSAGE CLEARS. THE MESSAGE IS CLEARED BY GIGGLING THE SHIFTER (ALREADY IN PARK) BACK AND FORTH. THIS HAPPENS ALMOST EVERY TIME I TURN OFF THE CAR NOW. AFTER A SHORT GOOGLE SEARCH, MANY OTHER 2017 OWNERS ARE EXPERIENCING THE SAME ISSUE. PLEASE LOOK INTO ISSUING A RECALL.
Mfg Campaign: 11302697
Recall Date: Jan 28, 2020
General Motors, Llc
Defect Description:
SEAT BELTS
Potential Consequences:
WHEN BUCKLING MY 5 YEAR OLD SON INTO HIS BOOSTER SEAT, THE REAR SEATBELT ALWAYS BECOMES WEDGED IN A CAVITY OF THE REAR SEAT. THIS ALSO OCCURS IF MY SON MOVES WHILE WE ARE IN TRANSIT. THIS CAUSES THE SEATBELT TO FAIL TO RETRACT PROPERLY AND THUS HE IS NOT PROPERLY SECURED. I AM AFRAID NOT ONLY FOR HIS SAFETY BECAUSE THE SEATBELT IS NOT SECURING HIS TORSO PROPERLY. ADDITIONALLY, FROM THIS OCCURRING FREQUENTLY, I AM AFRAID THAT WEAR ON THE SEATBELT (FRAY) WILL COMPROMISE THE SEATBELT MATERIAL CAUSING IT TO FAIL IF EVER IN A CRASH.
Corrective Action:
WHEN BUCKLING MY 5 YEAR OLD SON INTO HIS BOOSTER SEAT, THE REAR SEATBELT ALWAYS BECOMES WEDGED IN A CAVITY OF THE REAR SEAT. THIS ALSO OCCURS IF MY SON MOVES WHILE WE ARE IN TRANSIT. THIS CAUSES THE SEATBELT TO FAIL TO RETRACT PROPERLY AND THUS HE IS NOT PROPERLY SECURED. I AM AFRAID NOT ONLY FOR HIS SAFETY BECAUSE THE SEATBELT IS NOT SECURING HIS TORSO PROPERLY. ADDITIONALLY, FROM THIS OCCURRING FREQUENTLY, I AM AFRAID THAT WEAR ON THE SEATBELT (FRAY) WILL COMPROMISE THE SEATBELT MATERIAL CAUSING IT TO FAIL IF EVER IN A CRASH.
Additional Notes:
WHEN BUCKLING MY 5 YEAR OLD SON INTO HIS BOOSTER SEAT, THE REAR SEATBELT ALWAYS BECOMES WEDGED IN A CAVITY OF THE REAR SEAT. THIS ALSO OCCURS IF MY SON MOVES WHILE WE ARE IN TRANSIT. THIS CAUSES THE SEATBELT TO FAIL TO RETRACT PROPERLY AND THUS HE IS NOT PROPERLY SECURED. I AM AFRAID NOT ONLY FOR HIS SAFETY BECAUSE THE SEATBELT IS NOT SECURING HIS TORSO PROPERLY. ADDITIONALLY, FROM THIS OCCURRING FREQUENTLY, I AM AFRAID THAT WEAR ON THE SEATBELT (FRAY) WILL COMPROMISE THE SEATBELT MATERIAL CAUSING IT TO FAIL IF EVER IN A CRASH.
Mfg Campaign: 11302146
Recall Date: Jan 27, 2020
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
POWER STEERING FAILED WHILE DRIVING ON NEIGHBORHOOD STREET. MESSAGE SAYING "SERVICE POWER STEERING" CAME UP, CAD ONLY HAS 28K MILES ON IT. THIS SHOULD NOT BE HAPPENING. DEALER SAYS I MUST REPLACE ENTIRE STEERING ASSEMBLY. MULTIPLE PEOPLE ONLINE HAVING MY SAME PROBLEM, ALL UNDER 30K MILES.
Corrective Action:
POWER STEERING FAILED WHILE DRIVING ON NEIGHBORHOOD STREET. MESSAGE SAYING "SERVICE POWER STEERING" CAME UP, CAD ONLY HAS 28K MILES ON IT. THIS SHOULD NOT BE HAPPENING. DEALER SAYS I MUST REPLACE ENTIRE STEERING ASSEMBLY. MULTIPLE PEOPLE ONLINE HAVING MY SAME PROBLEM, ALL UNDER 30K MILES.
Additional Notes:
POWER STEERING FAILED WHILE DRIVING ON NEIGHBORHOOD STREET. MESSAGE SAYING "SERVICE POWER STEERING" CAME UP, CAD ONLY HAS 28K MILES ON IT. THIS SHOULD NOT BE HAPPENING. DEALER SAYS I MUST REPLACE ENTIRE STEERING ASSEMBLY. MULTIPLE PEOPLE ONLINE HAVING MY SAME PROBLEM, ALL UNDER 30K MILES.
Mfg Campaign: 11301161
Recall Date: Jan 22, 2020
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
TL* THE CONTACT OWNS A 2017 CHEVROLET VOLT. THE CONTACT STATED THAT THE STEERING COLUMN LATCH FAILED WITHOUT WARNING. THE CONTACT HELD THE STEERING UP IN ORDER FOR THE STEERING COLUMN TO STAY IN PLACE. THE VEHICLE WAS TAKEN TO THE INDEPENDENT MECHANIC WHO INSPECTED THE STEERING COLUMN AND CONFIRMED THAT THE LATCH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER (TITUS-WILL CHEVROLET BUICK GMC CADILLAC 2425 CARRIAGE LOOP SW, OLYMPIA, WA 98502 (888) 528-3416) AND WAS INSPECTED. THE CONTACT WAS INFORMED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED. THE FAILURE MILEAGE APPROXIMATELY 61,368.
Corrective Action:
TL* THE CONTACT OWNS A 2017 CHEVROLET VOLT. THE CONTACT STATED THAT THE STEERING COLUMN LATCH FAILED WITHOUT WARNING. THE CONTACT HELD THE STEERING UP IN ORDER FOR THE STEERING COLUMN TO STAY IN PLACE. THE VEHICLE WAS TAKEN TO THE INDEPENDENT MECHANIC WHO INSPECTED THE STEERING COLUMN AND CONFIRMED THAT THE LATCH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER (TITUS-WILL CHEVROLET BUICK GMC CADILLAC 2425 CARRIAGE LOOP SW, OLYMPIA, WA 98502 (888) 528-3416) AND WAS INSPECTED. THE CONTACT WAS INFORMED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED. THE FAILURE MILEAGE APPROXIMATELY 61,368.
Additional Notes:
TL* THE CONTACT OWNS A 2017 CHEVROLET VOLT. THE CONTACT STATED THAT THE STEERING COLUMN LATCH FAILED WITHOUT WARNING. THE CONTACT HELD THE STEERING UP IN ORDER FOR THE STEERING COLUMN TO STAY IN PLACE. THE VEHICLE WAS TAKEN TO THE INDEPENDENT MECHANIC WHO INSPECTED THE STEERING COLUMN AND CONFIRMED THAT THE LATCH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER (TITUS-WILL CHEVROLET BUICK GMC CADILLAC 2425 CARRIAGE LOOP SW, OLYMPIA, WA 98502 (888) 528-3416) AND WAS INSPECTED. THE CONTACT WAS INFORMED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED. THE FAILURE MILEAGE APPROXIMATELY 61,368.
Mfg Campaign: 11299376
Recall Date: Jan 14, 2020
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
TRANSMISSION WILL NOT SHIFT TO PARK. WILL NOT ALLOW CAR TO SHUT OFF AS IT DOES NOT RECOGNIZE THE CAR IN PARK.
Corrective Action:
TRANSMISSION WILL NOT SHIFT TO PARK. WILL NOT ALLOW CAR TO SHUT OFF AS IT DOES NOT RECOGNIZE THE CAR IN PARK.
Additional Notes:
TRANSMISSION WILL NOT SHIFT TO PARK. WILL NOT ALLOW CAR TO SHUT OFF AS IT DOES NOT RECOGNIZE THE CAR IN PARK.
Mfg Campaign: 11298926
Recall Date: Jan 13, 2020
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
GETTING ALERT 'SHIFT TO PARK', THE VEHICLE WILL NOT TURN OFF, HAVE TO JIGGLE THE SHIFTER TO GET IT TO RECOGNIZE ITS IN PARK
Corrective Action:
GETTING ALERT 'SHIFT TO PARK', THE VEHICLE WILL NOT TURN OFF, HAVE TO JIGGLE THE SHIFTER TO GET IT TO RECOGNIZE ITS IN PARK
Additional Notes:
GETTING ALERT 'SHIFT TO PARK', THE VEHICLE WILL NOT TURN OFF, HAVE TO JIGGLE THE SHIFTER TO GET IT TO RECOGNIZE ITS IN PARK
Mfg Campaign: 11298136
Recall Date: Jan 9, 2020
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
THE BATTERY CONTROL MODULE FAILED IN MY VOLT ON 12/22/2019. MY CAR WAS DIAGNOSED AS SUCH ON 12/23/19 AND I WAS SENT HOME WITH IT TO WAIT AS GM PARTS ARE ALLEGEDLY SEVERELY DELAYED DUE TO THE UNION STRIKES THAT OCCURRED MONTHS AGO. I WAS TOLD THE VEHICLE WAS COMPLETELY SAFE TO DRIVE. WHILE ON MY WAY HOME, AND DRIVING AT 40MPH IN THE LEFT LANE OF A FOUR LANE SURFACE ROAD, I LOST ALL PROPULSION POWER AND RECEIVED A MESSAGE READING 'ACTION REQUIRED: SHIFT TO PARK' ON THE DIC ACCOMPANIED BY A WARNING CHIME. I WAS VERY LUCKY TO NOT BE REAR ENDED AS THE CAR DECELERATED VERY QUICKLY WITHOUT MUCH WARNING. THE CAR WAS CLEARLY NOT SAFE TO DRIVE, AND I HAD TO HAVE IT TOWED TO THE DEALERSHIP. THE TOW TRUCK DID NOT RETRIEVE THE CAR UNTIL 12/30/19 AS THE DEALER FAILED TO RETURN MY CALLS ABOUT THIS FOR SEVERAL DAYS. THE CAR SAT IN MY DRIVEWAY UNTIL THEY RETRIEVED IT. I AM STILL WAITING FOR THE CAR TO BE REPAIRED AS OF 1/7/2020.
Corrective Action:
THE BATTERY CONTROL MODULE FAILED IN MY VOLT ON 12/22/2019. MY CAR WAS DIAGNOSED AS SUCH ON 12/23/19 AND I WAS SENT HOME WITH IT TO WAIT AS GM PARTS ARE ALLEGEDLY SEVERELY DELAYED DUE TO THE UNION STRIKES THAT OCCURRED MONTHS AGO. I WAS TOLD THE VEHICLE WAS COMPLETELY SAFE TO DRIVE. WHILE ON MY WAY HOME, AND DRIVING AT 40MPH IN THE LEFT LANE OF A FOUR LANE SURFACE ROAD, I LOST ALL PROPULSION POWER AND RECEIVED A MESSAGE READING 'ACTION REQUIRED: SHIFT TO PARK' ON THE DIC ACCOMPANIED BY A WARNING CHIME. I WAS VERY LUCKY TO NOT BE REAR ENDED AS THE CAR DECELERATED VERY QUICKLY WITHOUT MUCH WARNING. THE CAR WAS CLEARLY NOT SAFE TO DRIVE, AND I HAD TO HAVE IT TOWED TO THE DEALERSHIP. THE TOW TRUCK DID NOT RETRIEVE THE CAR UNTIL 12/30/19 AS THE DEALER FAILED TO RETURN MY CALLS ABOUT THIS FOR SEVERAL DAYS. THE CAR SAT IN MY DRIVEWAY UNTIL THEY RETRIEVED IT. I AM STILL WAITING FOR THE CAR TO BE REPAIRED AS OF 1/7/2020.
Additional Notes:
THE BATTERY CONTROL MODULE FAILED IN MY VOLT ON 12/22/2019. MY CAR WAS DIAGNOSED AS SUCH ON 12/23/19 AND I WAS SENT HOME WITH IT TO WAIT AS GM PARTS ARE ALLEGEDLY SEVERELY DELAYED DUE TO THE UNION STRIKES THAT OCCURRED MONTHS AGO. I WAS TOLD THE VEHICLE WAS COMPLETELY SAFE TO DRIVE. WHILE ON MY WAY HOME, AND DRIVING AT 40MPH IN THE LEFT LANE OF A FOUR LANE SURFACE ROAD, I LOST ALL PROPULSION POWER AND RECEIVED A MESSAGE READING 'ACTION REQUIRED: SHIFT TO PARK' ON THE DIC ACCOMPANIED BY A WARNING CHIME. I WAS VERY LUCKY TO NOT BE REAR ENDED AS THE CAR DECELERATED VERY QUICKLY WITHOUT MUCH WARNING. THE CAR WAS CLEARLY NOT SAFE TO DRIVE, AND I HAD TO HAVE IT TOWED TO THE DEALERSHIP. THE TOW TRUCK DID NOT RETRIEVE THE CAR UNTIL 12/30/19 AS THE DEALER FAILED TO RETURN MY CALLS ABOUT THIS FOR SEVERAL DAYS. THE CAR SAT IN MY DRIVEWAY UNTIL THEY RETRIEVED IT. I AM STILL WAITING FOR THE CAR TO BE REPAIRED AS OF 1/7/2020.
Mfg Campaign: 11297586
Recall Date: Jan 7, 2020
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
RECEIVED A WARNING BY AUTOMATED E-MAIL FROM MY CAR THAT CHARGING WAS INTERRUPTED ON MY HYBRID ELECTRIC CAR WHILE CHARGING IN MY GARAGE. NORMAL WEATHER, ATTACHED GARAGE, 220V LEVEL 2 CHARGER. I THOUGHT AT FIRST THAT I MIGHT HAVE FORGOTTEN TO CHARGE IT AND DROVE TO WORK. NORMALLY, DYNAMIC BRAKING DOES NOT DO WELL UNTIL A FEW MILES FROM HOME. HOWEVER, WHEN I REACHED THE POINT THAT I SWITCH TO MORE ECOLOGICAL DYNAMIC BRAKING, IT WAS UNABLE TO DUMP THE CHARGE FROM BRAKING TO THE BATTERY. I CONTINUED DRIVING ON GAS AND DISPLAYS WERE UNSTABLE. LOSING DYNAMIC BRAKING IN AN ELECTRICAL VEHICLE IS AN EXTREME SAFETY ISSUE (FORMER AUTOMOTIVE RESIDENT ENGINEER AND FAILURE INVESTIGATOR). I DROVE THE CAR BACK HOME AND WAS UNABLE TO RESTART ENGINE. I READ ONLINE THAT IT CANNOT RECHARGE ITS 12V BATTERY SYSTEM IN THIS CONDITION AS WELL AS ITS MOTIVE BATTERY. I HAD TO JUMP THE CAR TO DRIVE IT TO THE DEALER. THE DEALER HAD MY CAR FOR 10 DAYS AND REPLACED THE BATTERY ELECTRIC CONTROL MODULE (BECM) AND RECHARGED THE CAR AND SENT ME HOME. IT WAS OK FOR A FEW DAYS. I GOT THE SAME ERROR AGAIN ON SUNDAY 1/05AS AN E-MAIL FROM MY CAR WARNING THAT ITS CHARGING HAD DISCONTINUED INDICATING THAT THE PROBLEM STILL EXISTS OR HAS HAPPENED AGAIN WITHIN A WEEK. I REQUEST THAT THE OMB INVESTIGATE FOR RECALL AND REPLACEMENT WITH BECM UPGRADED TO ALLOW CHARGING OF THE 12V BATTERY SYSTEM AS WELL AS INVESTIGATE FAILURE MODES FOR BECM AND REQUIRING THAT THEY BE ADDRESSED. FAILURE MODES, STATIONARY- 12V AND HIGH VOLTAGE BATTERY FAIL TO CHARGE WHEN PLUGGED IN. DRIVING - 12V DOES NOT REGENERATE DURING DRIVING AND HIGH VOLTAGE SYSTEM IS OFFLINE DISABLING SAFETY FEATURES SUCH AS DYNAMIC BREAKING CAUSING A BREAKING REACTION CHANGE THAT MAY DELAY DRIVER REACTION LEADING TO VEHICLE ENTERING INTERSECTION INTO A CRASH. I ALSO REQUEST THAT OMB INVESTIGATE THE EARLY FAILURE OF THE 12V BATTERY STORAGE SYSTEM.
Corrective Action:
RECEIVED A WARNING BY AUTOMATED E-MAIL FROM MY CAR THAT CHARGING WAS INTERRUPTED ON MY HYBRID ELECTRIC CAR WHILE CHARGING IN MY GARAGE. NORMAL WEATHER, ATTACHED GARAGE, 220V LEVEL 2 CHARGER. I THOUGHT AT FIRST THAT I MIGHT HAVE FORGOTTEN TO CHARGE IT AND DROVE TO WORK. NORMALLY, DYNAMIC BRAKING DOES NOT DO WELL UNTIL A FEW MILES FROM HOME. HOWEVER, WHEN I REACHED THE POINT THAT I SWITCH TO MORE ECOLOGICAL DYNAMIC BRAKING, IT WAS UNABLE TO DUMP THE CHARGE FROM BRAKING TO THE BATTERY. I CONTINUED DRIVING ON GAS AND DISPLAYS WERE UNSTABLE. LOSING DYNAMIC BRAKING IN AN ELECTRICAL VEHICLE IS AN EXTREME SAFETY ISSUE (FORMER AUTOMOTIVE RESIDENT ENGINEER AND FAILURE INVESTIGATOR). I DROVE THE CAR BACK HOME AND WAS UNABLE TO RESTART ENGINE. I READ ONLINE THAT IT CANNOT RECHARGE ITS 12V BATTERY SYSTEM IN THIS CONDITION AS WELL AS ITS MOTIVE BATTERY. I HAD TO JUMP THE CAR TO DRIVE IT TO THE DEALER. THE DEALER HAD MY CAR FOR 10 DAYS AND REPLACED THE BATTERY ELECTRIC CONTROL MODULE (BECM) AND RECHARGED THE CAR AND SENT ME HOME. IT WAS OK FOR A FEW DAYS. I GOT THE SAME ERROR AGAIN ON SUNDAY 1/05AS AN E-MAIL FROM MY CAR WARNING THAT ITS CHARGING HAD DISCONTINUED INDICATING THAT THE PROBLEM STILL EXISTS OR HAS HAPPENED AGAIN WITHIN A WEEK. I REQUEST THAT THE OMB INVESTIGATE FOR RECALL AND REPLACEMENT WITH BECM UPGRADED TO ALLOW CHARGING OF THE 12V BATTERY SYSTEM AS WELL AS INVESTIGATE FAILURE MODES FOR BECM AND REQUIRING THAT THEY BE ADDRESSED. FAILURE MODES, STATIONARY- 12V AND HIGH VOLTAGE BATTERY FAIL TO CHARGE WHEN PLUGGED IN. DRIVING - 12V DOES NOT REGENERATE DURING DRIVING AND HIGH VOLTAGE SYSTEM IS OFFLINE DISABLING SAFETY FEATURES SUCH AS DYNAMIC BREAKING CAUSING A BREAKING REACTION CHANGE THAT MAY DELAY DRIVER REACTION LEADING TO VEHICLE ENTERING INTERSECTION INTO A CRASH. I ALSO REQUEST THAT OMB INVESTIGATE THE EARLY FAILURE OF THE 12V BATTERY STORAGE SYSTEM.
Additional Notes:
RECEIVED A WARNING BY AUTOMATED E-MAIL FROM MY CAR THAT CHARGING WAS INTERRUPTED ON MY HYBRID ELECTRIC CAR WHILE CHARGING IN MY GARAGE. NORMAL WEATHER, ATTACHED GARAGE, 220V LEVEL 2 CHARGER. I THOUGHT AT FIRST THAT I MIGHT HAVE FORGOTTEN TO CHARGE IT AND DROVE TO WORK. NORMALLY, DYNAMIC BRAKING DOES NOT DO WELL UNTIL A FEW MILES FROM HOME. HOWEVER, WHEN I REACHED THE POINT THAT I SWITCH TO MORE ECOLOGICAL DYNAMIC BRAKING, IT WAS UNABLE TO DUMP THE CHARGE FROM BRAKING TO THE BATTERY. I CONTINUED DRIVING ON GAS AND DISPLAYS WERE UNSTABLE. LOSING DYNAMIC BRAKING IN AN ELECTRICAL VEHICLE IS AN EXTREME SAFETY ISSUE (FORMER AUTOMOTIVE RESIDENT ENGINEER AND FAILURE INVESTIGATOR). I DROVE THE CAR BACK HOME AND WAS UNABLE TO RESTART ENGINE. I READ ONLINE THAT IT CANNOT RECHARGE ITS 12V BATTERY SYSTEM IN THIS CONDITION AS WELL AS ITS MOTIVE BATTERY. I HAD TO JUMP THE CAR TO DRIVE IT TO THE DEALER. THE DEALER HAD MY CAR FOR 10 DAYS AND REPLACED THE BATTERY ELECTRIC CONTROL MODULE (BECM) AND RECHARGED THE CAR AND SENT ME HOME. IT WAS OK FOR A FEW DAYS. I GOT THE SAME ERROR AGAIN ON SUNDAY 1/05AS AN E-MAIL FROM MY CAR WARNING THAT ITS CHARGING HAD DISCONTINUED INDICATING THAT THE PROBLEM STILL EXISTS OR HAS HAPPENED AGAIN WITHIN A WEEK. I REQUEST THAT THE OMB INVESTIGATE FOR RECALL AND REPLACEMENT WITH BECM UPGRADED TO ALLOW CHARGING OF THE 12V BATTERY SYSTEM AS WELL AS INVESTIGATE FAILURE MODES FOR BECM AND REQUIRING THAT THEY BE ADDRESSED. FAILURE MODES, STATIONARY- 12V AND HIGH VOLTAGE BATTERY FAIL TO CHARGE WHEN PLUGGED IN. DRIVING - 12V DOES NOT REGENERATE DURING DRIVING AND HIGH VOLTAGE SYSTEM IS OFFLINE DISABLING SAFETY FEATURES SUCH AS DYNAMIC BREAKING CAUSING A BREAKING REACTION CHANGE THAT MAY DELAY DRIVER REACTION LEADING TO VEHICLE ENTERING INTERSECTION INTO A CRASH. I ALSO REQUEST THAT OMB INVESTIGATE THE EARLY FAILURE OF THE 12V BATTERY STORAGE SYSTEM.
Mfg Campaign: 11297423
Recall Date: Jan 6, 2020
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
AFTER YOU POWER OFF MY CAR, I'LL GET AN ALERT ON MY DASHBOARD THAT SAYS, " ACTION REQUIRED SHIFT TO PARK" THE CAR WILL EFFECTIVELY NOT TURN OFF. I'LL BE UNABLE TO LOCK THE CAR AND THE LIGHTS WILL STAY ON FOR A FEW MINUTES. WORSE YET, IT IS INTERMITTENT.
Corrective Action:
AFTER YOU POWER OFF MY CAR, I'LL GET AN ALERT ON MY DASHBOARD THAT SAYS, " ACTION REQUIRED SHIFT TO PARK" THE CAR WILL EFFECTIVELY NOT TURN OFF. I'LL BE UNABLE TO LOCK THE CAR AND THE LIGHTS WILL STAY ON FOR A FEW MINUTES. WORSE YET, IT IS INTERMITTENT.
Additional Notes:
AFTER YOU POWER OFF MY CAR, I'LL GET AN ALERT ON MY DASHBOARD THAT SAYS, " ACTION REQUIRED SHIFT TO PARK" THE CAR WILL EFFECTIVELY NOT TURN OFF. I'LL BE UNABLE TO LOCK THE CAR AND THE LIGHTS WILL STAY ON FOR A FEW MINUTES. WORSE YET, IT IS INTERMITTENT.
Mfg Campaign: 11296794
Recall Date: Jan 3, 2020
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
BECM FAILURE AT 32,000 MILES. CAR WOULD NOT CHARGE AND WOULD REPORT EV RANGE AS 0 WHEN IT IN FACT DID HAVE RANGE. THE CAR ALSO WOULD NOT MOVE/START RELIABLY LEAVING THE CHANGE OF BEING STRANDED SOMEWHERE BECAUSE OF THE FAULTY COMPUTER. THE DEALER TRIED TO FIX THE SOFTWARE ON THE BECM BUT IT ENDED UP BEING A FAILED BECM. IT SEEMS VERY COMMON FOR THIS TO FAIL FROM WHAT I HAVE READ ONLINE. THE DEALER FIXED THE ISSUE UNDER THE VOLTEC WARRANTY AND I HAVE NOT HAD AN ISSUE IN 4+ MONTHS. THERE WAS OBVIOUSLY A BAD BATCH OR ENGINEERING DEFECT ON THE STOCK BECM.
Corrective Action:
BECM FAILURE AT 32,000 MILES. CAR WOULD NOT CHARGE AND WOULD REPORT EV RANGE AS 0 WHEN IT IN FACT DID HAVE RANGE. THE CAR ALSO WOULD NOT MOVE/START RELIABLY LEAVING THE CHANGE OF BEING STRANDED SOMEWHERE BECAUSE OF THE FAULTY COMPUTER. THE DEALER TRIED TO FIX THE SOFTWARE ON THE BECM BUT IT ENDED UP BEING A FAILED BECM. IT SEEMS VERY COMMON FOR THIS TO FAIL FROM WHAT I HAVE READ ONLINE. THE DEALER FIXED THE ISSUE UNDER THE VOLTEC WARRANTY AND I HAVE NOT HAD AN ISSUE IN 4+ MONTHS. THERE WAS OBVIOUSLY A BAD BATCH OR ENGINEERING DEFECT ON THE STOCK BECM.
Additional Notes:
BECM FAILURE AT 32,000 MILES. CAR WOULD NOT CHARGE AND WOULD REPORT EV RANGE AS 0 WHEN IT IN FACT DID HAVE RANGE. THE CAR ALSO WOULD NOT MOVE/START RELIABLY LEAVING THE CHANGE OF BEING STRANDED SOMEWHERE BECAUSE OF THE FAULTY COMPUTER. THE DEALER TRIED TO FIX THE SOFTWARE ON THE BECM BUT IT ENDED UP BEING A FAILED BECM. IT SEEMS VERY COMMON FOR THIS TO FAIL FROM WHAT I HAVE READ ONLINE. THE DEALER FIXED THE ISSUE UNDER THE VOLTEC WARRANTY AND I HAVE NOT HAD AN ISSUE IN 4+ MONTHS. THERE WAS OBVIOUSLY A BAD BATCH OR ENGINEERING DEFECT ON THE STOCK BECM.
Mfg Campaign: 11296755
Recall Date: Jan 2, 2020
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
WHILE DRIVING ON CITY STREETS AND HIGHWAYS, THE ADAPTIVE CRUISE CONTROL WILL NOT ENGAGE 25% OF THE TIME AND WILL DISENGAGE WITHOUT NOTICE. "ADAPTIVE CRUISE CONTROL WILL APPEAR IN DIC. HOWEVER, THIS CREATES A SAFETY HAZARD AS YOU NEVER KNOW IF THE CAR WILL AUTOMATICALLY SLOW DOWN. I HAVE FILED CASE # 9-5379585813 WITH CHEVROLET AND BEEN TO FOUR DEALERS AND THEY REFUSE TO FIX THE PROBLEM. THEY NO LONGER RETURN MY CALLS. I AM AFRAID TO USE THE CRUISE CONTROL.
Corrective Action:
WHILE DRIVING ON CITY STREETS AND HIGHWAYS, THE ADAPTIVE CRUISE CONTROL WILL NOT ENGAGE 25% OF THE TIME AND WILL DISENGAGE WITHOUT NOTICE. "ADAPTIVE CRUISE CONTROL WILL APPEAR IN DIC. HOWEVER, THIS CREATES A SAFETY HAZARD AS YOU NEVER KNOW IF THE CAR WILL AUTOMATICALLY SLOW DOWN. I HAVE FILED CASE # 9-5379585813 WITH CHEVROLET AND BEEN TO FOUR DEALERS AND THEY REFUSE TO FIX THE PROBLEM. THEY NO LONGER RETURN MY CALLS. I AM AFRAID TO USE THE CRUISE CONTROL.
Additional Notes:
WHILE DRIVING ON CITY STREETS AND HIGHWAYS, THE ADAPTIVE CRUISE CONTROL WILL NOT ENGAGE 25% OF THE TIME AND WILL DISENGAGE WITHOUT NOTICE. "ADAPTIVE CRUISE CONTROL WILL APPEAR IN DIC. HOWEVER, THIS CREATES A SAFETY HAZARD AS YOU NEVER KNOW IF THE CAR WILL AUTOMATICALLY SLOW DOWN. I HAVE FILED CASE # 9-5379585813 WITH CHEVROLET AND BEEN TO FOUR DEALERS AND THEY REFUSE TO FIX THE PROBLEM. THEY NO LONGER RETURN MY CALLS. I AM AFRAID TO USE THE CRUISE CONTROL.
Mfg Campaign: 11292386
Recall Date: Jan 1, 2020
General Motors, Llc
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
WHILE DRIVING ON CITY STREETS AND HIGHWAYS, THE ADAPTIVE CRUISE CONTROL WILL NOT ENGAGE 25% OF THE TIME AND WILL DISENGAGE WITHOUT NOTICE. "ADAPTIVE CRUISE CONTROL WILL APPEAR IN DIC. HOWEVER, THIS CREATES A SAFETY HAZARD AS YOU NEVER KNOW IF THE CAR WILL AUTOMATICALLY SLOW DOWN. I HAVE FILED CASE # 9-5379585813 WITH CHEVROLET AND BEEN TO FOUR DEALERS AND THEY REFUSE TO FIX THE PROBLEM. THEY NO LONGER RETURN MY CALLS. I AM AFRAID TO USE THE CRUISE CONTROL.
Corrective Action:
WHILE DRIVING ON CITY STREETS AND HIGHWAYS, THE ADAPTIVE CRUISE CONTROL WILL NOT ENGAGE 25% OF THE TIME AND WILL DISENGAGE WITHOUT NOTICE. "ADAPTIVE CRUISE CONTROL WILL APPEAR IN DIC. HOWEVER, THIS CREATES A SAFETY HAZARD AS YOU NEVER KNOW IF THE CAR WILL AUTOMATICALLY SLOW DOWN. I HAVE FILED CASE # 9-5379585813 WITH CHEVROLET AND BEEN TO FOUR DEALERS AND THEY REFUSE TO FIX THE PROBLEM. THEY NO LONGER RETURN MY CALLS. I AM AFRAID TO USE THE CRUISE CONTROL.
Additional Notes:
WHILE DRIVING ON CITY STREETS AND HIGHWAYS, THE ADAPTIVE CRUISE CONTROL WILL NOT ENGAGE 25% OF THE TIME AND WILL DISENGAGE WITHOUT NOTICE. "ADAPTIVE CRUISE CONTROL WILL APPEAR IN DIC. HOWEVER, THIS CREATES A SAFETY HAZARD AS YOU NEVER KNOW IF THE CAR WILL AUTOMATICALLY SLOW DOWN. I HAVE FILED CASE # 9-5379585813 WITH CHEVROLET AND BEEN TO FOUR DEALERS AND THEY REFUSE TO FIX THE PROBLEM. THEY NO LONGER RETURN MY CALLS. I AM AFRAID TO USE THE CRUISE CONTROL.
Mfg Campaign: 11292386
Recall Date: Jan 1, 2020
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
WHILE DRIVING ON CITY STREETS AND HIGHWAYS, THE ADAPTIVE CRUISE CONTROL WILL NOT ENGAGE 25% OF THE TIME AND WILL DISENGAGE WITHOUT NOTICE. "ADAPTIVE CRUISE CONTROL WILL APPEAR IN DIC. HOWEVER, THIS CREATES A SAFETY HAZARD AS YOU NEVER KNOW IF THE CAR WILL AUTOMATICALLY SLOW DOWN. I HAVE FILED CASE # 9-5379585813 WITH CHEVROLET AND BEEN TO FOUR DEALERS AND THEY REFUSE TO FIX THE PROBLEM. THEY NO LONGER RETURN MY CALLS. I AM AFRAID TO USE THE CRUISE CONTROL.
Corrective Action:
WHILE DRIVING ON CITY STREETS AND HIGHWAYS, THE ADAPTIVE CRUISE CONTROL WILL NOT ENGAGE 25% OF THE TIME AND WILL DISENGAGE WITHOUT NOTICE. "ADAPTIVE CRUISE CONTROL WILL APPEAR IN DIC. HOWEVER, THIS CREATES A SAFETY HAZARD AS YOU NEVER KNOW IF THE CAR WILL AUTOMATICALLY SLOW DOWN. I HAVE FILED CASE # 9-5379585813 WITH CHEVROLET AND BEEN TO FOUR DEALERS AND THEY REFUSE TO FIX THE PROBLEM. THEY NO LONGER RETURN MY CALLS. I AM AFRAID TO USE THE CRUISE CONTROL.
Additional Notes:
WHILE DRIVING ON CITY STREETS AND HIGHWAYS, THE ADAPTIVE CRUISE CONTROL WILL NOT ENGAGE 25% OF THE TIME AND WILL DISENGAGE WITHOUT NOTICE. "ADAPTIVE CRUISE CONTROL WILL APPEAR IN DIC. HOWEVER, THIS CREATES A SAFETY HAZARD AS YOU NEVER KNOW IF THE CAR WILL AUTOMATICALLY SLOW DOWN. I HAVE FILED CASE # 9-5379585813 WITH CHEVROLET AND BEEN TO FOUR DEALERS AND THEY REFUSE TO FIX THE PROBLEM. THEY NO LONGER RETURN MY CALLS. I AM AFRAID TO USE THE CRUISE CONTROL.
Mfg Campaign: 11292386
Recall Date: Jan 1, 2020
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2017 CHEVROLET VOLT. WHILE DRIVING APPROXIMATELY 25 MPH, THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE GAS ENGINE TURNED ON WHILE THERE WAS A SIGNIFICANT AMOUNT OF BATTERY RANGE LEFT. AS A RESULT, THE CONTACT HAD TO COAST THE VEHICLE DOWNHILL TO THE SIDE OF THE ROAD. THE CONTACT ATTEMPTED TO PLACE THE GEAR INTO DRIVE; HOWEVER, THE GEAR SHIFTER DID NOT RECOGNIZE THAT THE VEHICLE WAS IN DRIVE. INSTEAD, THE GEAR SHIFTER INDICATED THAT THE VEHICLE WAS IN THE PARK POSITION. THE VEHICLE FAILED TO MOVE FORWARD OR IN REVERSE. THE CONTACT WAS UNABLE TO DRIVE THE VEHICLE. THE VEHICLE WAS TOWED TO ALLEN GWYNN CHEVROLET (LOCATED AT 1400 S BRAND BLVD, GLENDALE, CA 91205, 818-528-8597) WHERE IT WAS DIAGNOSED THAT THE GEAR SHIFTER NEEDED TO BE REPLACED; HOWEVER, THE REPAIR WAS NO LONGER COVERED UNDER WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND OPENED A CASE. THE APPROXIMATE FAILURE MILEAGE WAS 35,066.
Corrective Action:
TL* THE CONTACT OWNS A 2017 CHEVROLET VOLT. WHILE DRIVING APPROXIMATELY 25 MPH, THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE GAS ENGINE TURNED ON WHILE THERE WAS A SIGNIFICANT AMOUNT OF BATTERY RANGE LEFT. AS A RESULT, THE CONTACT HAD TO COAST THE VEHICLE DOWNHILL TO THE SIDE OF THE ROAD. THE CONTACT ATTEMPTED TO PLACE THE GEAR INTO DRIVE; HOWEVER, THE GEAR SHIFTER DID NOT RECOGNIZE THAT THE VEHICLE WAS IN DRIVE. INSTEAD, THE GEAR SHIFTER INDICATED THAT THE VEHICLE WAS IN THE PARK POSITION. THE VEHICLE FAILED TO MOVE FORWARD OR IN REVERSE. THE CONTACT WAS UNABLE TO DRIVE THE VEHICLE. THE VEHICLE WAS TOWED TO ALLEN GWYNN CHEVROLET (LOCATED AT 1400 S BRAND BLVD, GLENDALE, CA 91205, 818-528-8597) WHERE IT WAS DIAGNOSED THAT THE GEAR SHIFTER NEEDED TO BE REPLACED; HOWEVER, THE REPAIR WAS NO LONGER COVERED UNDER WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND OPENED A CASE. THE APPROXIMATE FAILURE MILEAGE WAS 35,066.
Additional Notes:
TL* THE CONTACT OWNS A 2017 CHEVROLET VOLT. WHILE DRIVING APPROXIMATELY 25 MPH, THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE GAS ENGINE TURNED ON WHILE THERE WAS A SIGNIFICANT AMOUNT OF BATTERY RANGE LEFT. AS A RESULT, THE CONTACT HAD TO COAST THE VEHICLE DOWNHILL TO THE SIDE OF THE ROAD. THE CONTACT ATTEMPTED TO PLACE THE GEAR INTO DRIVE; HOWEVER, THE GEAR SHIFTER DID NOT RECOGNIZE THAT THE VEHICLE WAS IN DRIVE. INSTEAD, THE GEAR SHIFTER INDICATED THAT THE VEHICLE WAS IN THE PARK POSITION. THE VEHICLE FAILED TO MOVE FORWARD OR IN REVERSE. THE CONTACT WAS UNABLE TO DRIVE THE VEHICLE. THE VEHICLE WAS TOWED TO ALLEN GWYNN CHEVROLET (LOCATED AT 1400 S BRAND BLVD, GLENDALE, CA 91205, 818-528-8597) WHERE IT WAS DIAGNOSED THAT THE GEAR SHIFTER NEEDED TO BE REPLACED; HOWEVER, THE REPAIR WAS NO LONGER COVERED UNDER WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND OPENED A CASE. THE APPROXIMATE FAILURE MILEAGE WAS 35,066.
Mfg Campaign: 11291564
Recall Date: Dec 27, 2019
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2017 CHEVROLET VOLT. ON SEVERAL OCCASIONS, AFTER PARKING THE VEHICLE, IT TOOK SEVERAL ATTEMPTS TO TURN OFF THE VEHICLE. THE VEHICLE WAS TAKEN TO PEARL MOTOR COMPANY (3100 S CLARK ST, MEXICO, MO 65265, (573) 567-4254) WHERE IT WAS DETERMINED THAT THE KEY FOBS NEEDED TO BE REPLACED. THE KEY FOBS WERE REPLACED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 37,000. *BF CONSUMER STATED RELAY WAS FINALLY REPLACED AND PROBLEM SOLVED.*JB
Corrective Action:
TL* THE CONTACT OWNS A 2017 CHEVROLET VOLT. ON SEVERAL OCCASIONS, AFTER PARKING THE VEHICLE, IT TOOK SEVERAL ATTEMPTS TO TURN OFF THE VEHICLE. THE VEHICLE WAS TAKEN TO PEARL MOTOR COMPANY (3100 S CLARK ST, MEXICO, MO 65265, (573) 567-4254) WHERE IT WAS DETERMINED THAT THE KEY FOBS NEEDED TO BE REPLACED. THE KEY FOBS WERE REPLACED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 37,000. *BF CONSUMER STATED RELAY WAS FINALLY REPLACED AND PROBLEM SOLVED.*JB
Additional Notes:
TL* THE CONTACT OWNS A 2017 CHEVROLET VOLT. ON SEVERAL OCCASIONS, AFTER PARKING THE VEHICLE, IT TOOK SEVERAL ATTEMPTS TO TURN OFF THE VEHICLE. THE VEHICLE WAS TAKEN TO PEARL MOTOR COMPANY (3100 S CLARK ST, MEXICO, MO 65265, (573) 567-4254) WHERE IT WAS DETERMINED THAT THE KEY FOBS NEEDED TO BE REPLACED. THE KEY FOBS WERE REPLACED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 37,000. *BF CONSUMER STATED RELAY WAS FINALLY REPLACED AND PROBLEM SOLVED.*JB
Mfg Campaign: 11288352
Recall Date: Dec 11, 2019
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM:STARTER ASSEMBLY:RELAY
Potential Consequences:
TL* THE CONTACT OWNS A 2017 CHEVROLET VOLT. ON SEVERAL OCCASIONS, AFTER PARKING THE VEHICLE, IT TOOK SEVERAL ATTEMPTS TO TURN OFF THE VEHICLE. THE VEHICLE WAS TAKEN TO PEARL MOTOR COMPANY (3100 S CLARK ST, MEXICO, MO 65265, (573) 567-4254) WHERE IT WAS DETERMINED THAT THE KEY FOBS NEEDED TO BE REPLACED. THE KEY FOBS WERE REPLACED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 37,000. *BF CONSUMER STATED RELAY WAS FINALLY REPLACED AND PROBLEM SOLVED.*JB
Corrective Action:
TL* THE CONTACT OWNS A 2017 CHEVROLET VOLT. ON SEVERAL OCCASIONS, AFTER PARKING THE VEHICLE, IT TOOK SEVERAL ATTEMPTS TO TURN OFF THE VEHICLE. THE VEHICLE WAS TAKEN TO PEARL MOTOR COMPANY (3100 S CLARK ST, MEXICO, MO 65265, (573) 567-4254) WHERE IT WAS DETERMINED THAT THE KEY FOBS NEEDED TO BE REPLACED. THE KEY FOBS WERE REPLACED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 37,000. *BF CONSUMER STATED RELAY WAS FINALLY REPLACED AND PROBLEM SOLVED.*JB
Additional Notes:
TL* THE CONTACT OWNS A 2017 CHEVROLET VOLT. ON SEVERAL OCCASIONS, AFTER PARKING THE VEHICLE, IT TOOK SEVERAL ATTEMPTS TO TURN OFF THE VEHICLE. THE VEHICLE WAS TAKEN TO PEARL MOTOR COMPANY (3100 S CLARK ST, MEXICO, MO 65265, (573) 567-4254) WHERE IT WAS DETERMINED THAT THE KEY FOBS NEEDED TO BE REPLACED. THE KEY FOBS WERE REPLACED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 37,000. *BF CONSUMER STATED RELAY WAS FINALLY REPLACED AND PROBLEM SOLVED.*JB
Mfg Campaign: 11288352
Recall Date: Dec 11, 2019
General Motors, Llc
Defect Description:
STEERING:LINKAGES:ROD:RELAY:CONNECTING
Potential Consequences:
TL* THE CONTACT OWNS A 2017 CHEVROLET VOLT. ON SEVERAL OCCASIONS, AFTER PARKING THE VEHICLE, IT TOOK SEVERAL ATTEMPTS TO TURN OFF THE VEHICLE. THE VEHICLE WAS TAKEN TO PEARL MOTOR COMPANY (3100 S CLARK ST, MEXICO, MO 65265, (573) 567-4254) WHERE IT WAS DETERMINED THAT THE KEY FOBS NEEDED TO BE REPLACED. THE KEY FOBS WERE REPLACED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 37,000. *BF CONSUMER STATED RELAY WAS FINALLY REPLACED AND PROBLEM SOLVED.*JB
Corrective Action:
TL* THE CONTACT OWNS A 2017 CHEVROLET VOLT. ON SEVERAL OCCASIONS, AFTER PARKING THE VEHICLE, IT TOOK SEVERAL ATTEMPTS TO TURN OFF THE VEHICLE. THE VEHICLE WAS TAKEN TO PEARL MOTOR COMPANY (3100 S CLARK ST, MEXICO, MO 65265, (573) 567-4254) WHERE IT WAS DETERMINED THAT THE KEY FOBS NEEDED TO BE REPLACED. THE KEY FOBS WERE REPLACED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 37,000. *BF CONSUMER STATED RELAY WAS FINALLY REPLACED AND PROBLEM SOLVED.*JB
Additional Notes:
TL* THE CONTACT OWNS A 2017 CHEVROLET VOLT. ON SEVERAL OCCASIONS, AFTER PARKING THE VEHICLE, IT TOOK SEVERAL ATTEMPTS TO TURN OFF THE VEHICLE. THE VEHICLE WAS TAKEN TO PEARL MOTOR COMPANY (3100 S CLARK ST, MEXICO, MO 65265, (573) 567-4254) WHERE IT WAS DETERMINED THAT THE KEY FOBS NEEDED TO BE REPLACED. THE KEY FOBS WERE REPLACED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 37,000. *BF CONSUMER STATED RELAY WAS FINALLY REPLACED AND PROBLEM SOLVED.*JB
Mfg Campaign: 11288352
Recall Date: Dec 11, 2019
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
WHEN I ATTEMPTED TO TURN OFF THE VEHICLE, WITH THE SHIFT SET TO "P", I GET A MESSAGE THAT APPEARS, "ACTION REQUIRED SHIFT TO PARK", AND THE VEHICLE WILL NOT TURN OFF. I WOULD HAVE TO TURN THE CAR ON AND OFF SEVERAL TIMES, SOMETIMES ROUGHLY 6-7 TIMES AND SOMETIMES I WOULD HAVE TO MOVE THE SHIFTER BACK AND FORTH BETWEEN D, N, R, ETC. I HAD MY LOCAL DEALERSHIP (VAN GMC/CHEVROLET) AND THEY REPLACED THE SHIFTER HARNESS WHICH WAS A KNOWN ISSUE. MY VOLT IS CONTINUING TO FLASH THE 'ACTION REQUIRED/SHIFT TO PARK' MESSAGE AND HESITATES TO TURN OFF AND THEN POWERS DOWN.
Corrective Action:
WHEN I ATTEMPTED TO TURN OFF THE VEHICLE, WITH THE SHIFT SET TO "P", I GET A MESSAGE THAT APPEARS, "ACTION REQUIRED SHIFT TO PARK", AND THE VEHICLE WILL NOT TURN OFF. I WOULD HAVE TO TURN THE CAR ON AND OFF SEVERAL TIMES, SOMETIMES ROUGHLY 6-7 TIMES AND SOMETIMES I WOULD HAVE TO MOVE THE SHIFTER BACK AND FORTH BETWEEN D, N, R, ETC. I HAD MY LOCAL DEALERSHIP (VAN GMC/CHEVROLET) AND THEY REPLACED THE SHIFTER HARNESS WHICH WAS A KNOWN ISSUE. MY VOLT IS CONTINUING TO FLASH THE 'ACTION REQUIRED/SHIFT TO PARK' MESSAGE AND HESITATES TO TURN OFF AND THEN POWERS DOWN.
Additional Notes:
WHEN I ATTEMPTED TO TURN OFF THE VEHICLE, WITH THE SHIFT SET TO "P", I GET A MESSAGE THAT APPEARS, "ACTION REQUIRED SHIFT TO PARK", AND THE VEHICLE WILL NOT TURN OFF. I WOULD HAVE TO TURN THE CAR ON AND OFF SEVERAL TIMES, SOMETIMES ROUGHLY 6-7 TIMES AND SOMETIMES I WOULD HAVE TO MOVE THE SHIFTER BACK AND FORTH BETWEEN D, N, R, ETC. I HAD MY LOCAL DEALERSHIP (VAN GMC/CHEVROLET) AND THEY REPLACED THE SHIFTER HARNESS WHICH WAS A KNOWN ISSUE. MY VOLT IS CONTINUING TO FLASH THE 'ACTION REQUIRED/SHIFT TO PARK' MESSAGE AND HESITATES TO TURN OFF AND THEN POWERS DOWN.
Mfg Campaign: 11287517
Recall Date: Dec 6, 2019
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHEN I ATTEMPTED TO TURN OFF THE VEHICLE, WITH THE SHIFT SET TO "P", I GET A MESSAGE THAT APPEARS, "ACTION REQUIRED SHIFT TO PARK", AND THE VEHICLE WILL NOT TURN OFF. I WOULD HAVE TO TURN THE CAR ON AND OFF SEVERAL TIMES, SOMETIMES ROUGHLY 6-7 TIMES AND SOMETIMES I WOULD HAVE TO MOVE THE SHIFTER BACK AND FORTH BETWEEN D, N, R, ETC. I HAD MY LOCAL DEALERSHIP (VAN GMC/CHEVROLET) AND THEY REPLACED THE SHIFTER HARNESS WHICH WAS A KNOWN ISSUE. MY VOLT IS CONTINUING TO FLASH THE 'ACTION REQUIRED/SHIFT TO PARK' MESSAGE AND HESITATES TO TURN OFF AND THEN POWERS DOWN.
Corrective Action:
WHEN I ATTEMPTED TO TURN OFF THE VEHICLE, WITH THE SHIFT SET TO "P", I GET A MESSAGE THAT APPEARS, "ACTION REQUIRED SHIFT TO PARK", AND THE VEHICLE WILL NOT TURN OFF. I WOULD HAVE TO TURN THE CAR ON AND OFF SEVERAL TIMES, SOMETIMES ROUGHLY 6-7 TIMES AND SOMETIMES I WOULD HAVE TO MOVE THE SHIFTER BACK AND FORTH BETWEEN D, N, R, ETC. I HAD MY LOCAL DEALERSHIP (VAN GMC/CHEVROLET) AND THEY REPLACED THE SHIFTER HARNESS WHICH WAS A KNOWN ISSUE. MY VOLT IS CONTINUING TO FLASH THE 'ACTION REQUIRED/SHIFT TO PARK' MESSAGE AND HESITATES TO TURN OFF AND THEN POWERS DOWN.
Additional Notes:
WHEN I ATTEMPTED TO TURN OFF THE VEHICLE, WITH THE SHIFT SET TO "P", I GET A MESSAGE THAT APPEARS, "ACTION REQUIRED SHIFT TO PARK", AND THE VEHICLE WILL NOT TURN OFF. I WOULD HAVE TO TURN THE CAR ON AND OFF SEVERAL TIMES, SOMETIMES ROUGHLY 6-7 TIMES AND SOMETIMES I WOULD HAVE TO MOVE THE SHIFTER BACK AND FORTH BETWEEN D, N, R, ETC. I HAD MY LOCAL DEALERSHIP (VAN GMC/CHEVROLET) AND THEY REPLACED THE SHIFTER HARNESS WHICH WAS A KNOWN ISSUE. MY VOLT IS CONTINUING TO FLASH THE 'ACTION REQUIRED/SHIFT TO PARK' MESSAGE AND HESITATES TO TURN OFF AND THEN POWERS DOWN.
Mfg Campaign: 11287517
Recall Date: Dec 6, 2019
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
AFTER DIAGNOSING AN AUDIBLE TICK/CLICK SOUND THAT OCCURS WHETHER THE CAR IS POWERED ON OR OFF BUT STOPS MOMENTARILY WHEN THE BRAKE PEDAL IS APPLIED, I WAS TOLD THE ELECTRIC BRAKE BOOSTER IS BAD AND MUST BE REPLACED. BUT GM HAS NO PARTS AVAILABLE. I WAS TOLD TO DRIVE THE CAR AND IF THE PART FAILS COMPLETELY, I WILL HAVE NO BRAKES AT ALL. IT HAS BEEN OVER 3 WEEKS AND THERE IS NO ETA ON PARTS.
Corrective Action:
AFTER DIAGNOSING AN AUDIBLE TICK/CLICK SOUND THAT OCCURS WHETHER THE CAR IS POWERED ON OR OFF BUT STOPS MOMENTARILY WHEN THE BRAKE PEDAL IS APPLIED, I WAS TOLD THE ELECTRIC BRAKE BOOSTER IS BAD AND MUST BE REPLACED. BUT GM HAS NO PARTS AVAILABLE. I WAS TOLD TO DRIVE THE CAR AND IF THE PART FAILS COMPLETELY, I WILL HAVE NO BRAKES AT ALL. IT HAS BEEN OVER 3 WEEKS AND THERE IS NO ETA ON PARTS.
Additional Notes:
AFTER DIAGNOSING AN AUDIBLE TICK/CLICK SOUND THAT OCCURS WHETHER THE CAR IS POWERED ON OR OFF BUT STOPS MOMENTARILY WHEN THE BRAKE PEDAL IS APPLIED, I WAS TOLD THE ELECTRIC BRAKE BOOSTER IS BAD AND MUST BE REPLACED. BUT GM HAS NO PARTS AVAILABLE. I WAS TOLD TO DRIVE THE CAR AND IF THE PART FAILS COMPLETELY, I WILL HAVE NO BRAKES AT ALL. IT HAS BEEN OVER 3 WEEKS AND THERE IS NO ETA ON PARTS.
Mfg Campaign: 11286442
Recall Date: Dec 2, 2019
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