Complaints & Recalls
Consumer Complaints
1.1K ComplaintsGeneral Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Purchased the '17 Chevy Volt for my Daughter on [XXX] with 58,867 miles. On [XXX], 60,600 miles; She was driving on the interstate when the engine temperature spiked, followed by a check engine light and a warning message: "Engine unavailable." The vehicle suddenly lost power when she reduced pressure on the accelerator, causing a rapid reduction in speed. nearly causing her to lose control. The vehicle's OBD Codes were scanned at a nearby auto parts store resulting in 30 DTC appearing. I found hundreds of complaints and posts about the F3UA fuse blown and a faulty EGR valve. A service bulletin for this issue was published by GM in Feb 2023. I notified the dealership of the issues and the vehicle was brought to Deacon Jones Chevy of Clinton, NC on July 16th. The service department informed me that the 12V Battery was bad and needed replacement to "correct" the issue, at a cost nearly $550. I asked if the fuse mentioned was blown and was informed that it was not. The check engine light was cleared and my daughter drove home. Before getting home, the check engine light came back on, the temperature spiked, and "propulsion power is reduced." message appeared. This was accompanied again by a rapid reduction in speed nearly causing a collision. I called the dealership back and informed them of the incident. They requested to have the vehicle brought back to the shop, however, towing was out of the question because the dealership is 70 miles from me & I did not want to drive the car in its condition. I took the vehicle to Team Chevy in Swansboro, NC, who ran proper diagnostics. I was informed the F3UA fuse was blown, caused by a short in the EGR Valve. The original dealer offered to split the cost, but Team Chevy said they could get the part & match price. When ordered, it showed the EGR Valve was backorder with no ETA. 6 weeks in and no safe transportation for my daughter and grandson. Significant safety issue with no replacement parts or accountability, ludicrous. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFOR
Corrective Action:
Purchased the '17 Chevy Volt for my Daughter on [XXX] with 58,867 miles. On [XXX], 60,600 miles; She was driving on the interstate when the engine temperature spiked, followed by a check engine light and a warning message: "Engine unavailable." The vehicle suddenly lost power when she reduced pressure on the accelerator, causing a rapid reduction in speed. nearly causing her to lose control. The vehicle's OBD Codes were scanned at a nearby auto parts store resulting in 30 DTC appearing. I found hundreds of complaints and posts about the F3UA fuse blown and a faulty EGR valve. A service bulletin for this issue was published by GM in Feb 2023. I notified the dealership of the issues and the vehicle was brought to Deacon Jones Chevy of Clinton, NC on July 16th. The service department informed me that the 12V Battery was bad and needed replacement to "correct" the issue, at a cost nearly $550. I asked if the fuse mentioned was blown and was informed that it was not. The check engine light was cleared and my daughter drove home. Before getting home, the check engine light came back on, the temperature spiked, and "propulsion power is reduced." message appeared. This was accompanied again by a rapid reduction in speed nearly causing a collision. I called the dealership back and informed them of the incident. They requested to have the vehicle brought back to the shop, however, towing was out of the question because the dealership is 70 miles from me & I did not want to drive the car in its condition. I took the vehicle to Team Chevy in Swansboro, NC, who ran proper diagnostics. I was informed the F3UA fuse was blown, caused by a short in the EGR Valve. The original dealer offered to split the cost, but Team Chevy said they could get the part & match price. When ordered, it showed the EGR Valve was backorder with no ETA. 6 weeks in and no safe transportation for my daughter and grandson. Significant safety issue with no replacement parts or accountability, ludicrous. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFOR
Additional Notes:
Purchased the '17 Chevy Volt for my Daughter on [XXX] with 58,867 miles. On [XXX], 60,600 miles; She was driving on the interstate when the engine temperature spiked, followed by a check engine light and a warning message: "Engine unavailable." The vehicle suddenly lost power when she reduced pressure on the accelerator, causing a rapid reduction in speed. nearly causing her to lose control. The vehicle's OBD Codes were scanned at a nearby auto parts store resulting in 30 DTC appearing. I found hundreds of complaints and posts about the F3UA fuse blown and a faulty EGR valve. A service bulletin for this issue was published by GM in Feb 2023. I notified the dealership of the issues and the vehicle was brought to Deacon Jones Chevy of Clinton, NC on July 16th. The service department informed me that the 12V Battery was bad and needed replacement to "correct" the issue, at a cost nearly $550. I asked if the fuse mentioned was blown and was informed that it was not. The check engine light was cleared and my daughter drove home. Before getting home, the check engine light came back on, the temperature spiked, and "propulsion power is reduced." message appeared. This was accompanied again by a rapid reduction in speed nearly causing a collision. I called the dealership back and informed them of the incident. They requested to have the vehicle brought back to the shop, however, towing was out of the question because the dealership is 70 miles from me & I did not want to drive the car in its condition. I took the vehicle to Team Chevy in Swansboro, NC, who ran proper diagnostics. I was informed the F3UA fuse was blown, caused by a short in the EGR Valve. The original dealer offered to split the cost, but Team Chevy said they could get the part & match price. When ordered, it showed the EGR Valve was backorder with no ETA. 6 weeks in and no safe transportation for my daughter and grandson. Significant safety issue with no replacement parts or accountability, ludicrous. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFOR
Mfg Campaign: 11612698
Recall Date: Sep 4, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Purchased the '17 Chevy Volt for my Daughter on [XXX] with 58,867 miles. On [XXX], 60,600 miles; She was driving on the interstate when the engine temperature spiked, followed by a check engine light and a warning message: "Engine unavailable." The vehicle suddenly lost power when she reduced pressure on the accelerator, causing a rapid reduction in speed. nearly causing her to lose control. The vehicle's OBD Codes were scanned at a nearby auto parts store resulting in 30 DTC appearing. I found hundreds of complaints and posts about the F3UA fuse blown and a faulty EGR valve. A service bulletin for this issue was published by GM in Feb 2023. I notified the dealership of the issues and the vehicle was brought to Deacon Jones Chevy of Clinton, NC on July 16th. The service department informed me that the 12V Battery was bad and needed replacement to "correct" the issue, at a cost nearly $550. I asked if the fuse mentioned was blown and was informed that it was not. The check engine light was cleared and my daughter drove home. Before getting home, the check engine light came back on, the temperature spiked, and "propulsion power is reduced." message appeared. This was accompanied again by a rapid reduction in speed nearly causing a collision. I called the dealership back and informed them of the incident. They requested to have the vehicle brought back to the shop, however, towing was out of the question because the dealership is 70 miles from me & I did not want to drive the car in its condition. I took the vehicle to Team Chevy in Swansboro, NC, who ran proper diagnostics. I was informed the F3UA fuse was blown, caused by a short in the EGR Valve. The original dealer offered to split the cost, but Team Chevy said they could get the part & match price. When ordered, it showed the EGR Valve was backorder with no ETA. 6 weeks in and no safe transportation for my daughter and grandson. Significant safety issue with no replacement parts or accountability, ludicrous. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFOR
Corrective Action:
Purchased the '17 Chevy Volt for my Daughter on [XXX] with 58,867 miles. On [XXX], 60,600 miles; She was driving on the interstate when the engine temperature spiked, followed by a check engine light and a warning message: "Engine unavailable." The vehicle suddenly lost power when she reduced pressure on the accelerator, causing a rapid reduction in speed. nearly causing her to lose control. The vehicle's OBD Codes were scanned at a nearby auto parts store resulting in 30 DTC appearing. I found hundreds of complaints and posts about the F3UA fuse blown and a faulty EGR valve. A service bulletin for this issue was published by GM in Feb 2023. I notified the dealership of the issues and the vehicle was brought to Deacon Jones Chevy of Clinton, NC on July 16th. The service department informed me that the 12V Battery was bad and needed replacement to "correct" the issue, at a cost nearly $550. I asked if the fuse mentioned was blown and was informed that it was not. The check engine light was cleared and my daughter drove home. Before getting home, the check engine light came back on, the temperature spiked, and "propulsion power is reduced." message appeared. This was accompanied again by a rapid reduction in speed nearly causing a collision. I called the dealership back and informed them of the incident. They requested to have the vehicle brought back to the shop, however, towing was out of the question because the dealership is 70 miles from me & I did not want to drive the car in its condition. I took the vehicle to Team Chevy in Swansboro, NC, who ran proper diagnostics. I was informed the F3UA fuse was blown, caused by a short in the EGR Valve. The original dealer offered to split the cost, but Team Chevy said they could get the part & match price. When ordered, it showed the EGR Valve was backorder with no ETA. 6 weeks in and no safe transportation for my daughter and grandson. Significant safety issue with no replacement parts or accountability, ludicrous. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFOR
Additional Notes:
Purchased the '17 Chevy Volt for my Daughter on [XXX] with 58,867 miles. On [XXX], 60,600 miles; She was driving on the interstate when the engine temperature spiked, followed by a check engine light and a warning message: "Engine unavailable." The vehicle suddenly lost power when she reduced pressure on the accelerator, causing a rapid reduction in speed. nearly causing her to lose control. The vehicle's OBD Codes were scanned at a nearby auto parts store resulting in 30 DTC appearing. I found hundreds of complaints and posts about the F3UA fuse blown and a faulty EGR valve. A service bulletin for this issue was published by GM in Feb 2023. I notified the dealership of the issues and the vehicle was brought to Deacon Jones Chevy of Clinton, NC on July 16th. The service department informed me that the 12V Battery was bad and needed replacement to "correct" the issue, at a cost nearly $550. I asked if the fuse mentioned was blown and was informed that it was not. The check engine light was cleared and my daughter drove home. Before getting home, the check engine light came back on, the temperature spiked, and "propulsion power is reduced." message appeared. This was accompanied again by a rapid reduction in speed nearly causing a collision. I called the dealership back and informed them of the incident. They requested to have the vehicle brought back to the shop, however, towing was out of the question because the dealership is 70 miles from me & I did not want to drive the car in its condition. I took the vehicle to Team Chevy in Swansboro, NC, who ran proper diagnostics. I was informed the F3UA fuse was blown, caused by a short in the EGR Valve. The original dealer offered to split the cost, but Team Chevy said they could get the part & match price. When ordered, it showed the EGR Valve was backorder with no ETA. 6 weeks in and no safe transportation for my daughter and grandson. Significant safety issue with no replacement parts or accountability, ludicrous. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFOR
Mfg Campaign: 11612698
Recall Date: Sep 4, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
EGR valve/cooler fails and makes engine coolant temperature climb above normal operation, leaving you stranded on the side of the road (engine shuts down). I still had battery miles available to pull to the side safely. This is a common issue for these vehicles and GM has not issued a recall or warranty extension for this item like the BECM issue.
Corrective Action:
EGR valve/cooler fails and makes engine coolant temperature climb above normal operation, leaving you stranded on the side of the road (engine shuts down). I still had battery miles available to pull to the side safely. This is a common issue for these vehicles and GM has not issued a recall or warranty extension for this item like the BECM issue.
Additional Notes:
EGR valve/cooler fails and makes engine coolant temperature climb above normal operation, leaving you stranded on the side of the road (engine shuts down). I still had battery miles available to pull to the side safely. This is a common issue for these vehicles and GM has not issued a recall or warranty extension for this item like the BECM issue.
Mfg Campaign: 11612137
Recall Date: Sep 2, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
EGR valve failed while driving on the freeway. Loss power. Check engine light on. Propulsion power reduced. It is safety and emissions related.
Corrective Action:
EGR valve failed while driving on the freeway. Loss power. Check engine light on. Propulsion power reduced. It is safety and emissions related.
Additional Notes:
EGR valve failed while driving on the freeway. Loss power. Check engine light on. Propulsion power reduced. It is safety and emissions related.
Mfg Campaign: 11611499
Recall Date: Aug 29, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
EGR valve failed while driving on the freeway. Loss power. Check engine light on. Propulsion power reduced. It is safety and emissions related.
Corrective Action:
EGR valve failed while driving on the freeway. Loss power. Check engine light on. Propulsion power reduced. It is safety and emissions related.
Additional Notes:
EGR valve failed while driving on the freeway. Loss power. Check engine light on. Propulsion power reduced. It is safety and emissions related.
Mfg Campaign: 11611499
Recall Date: Aug 29, 2024
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
EGR valve failed while driving on the freeway. Loss power. Check engine light on. Propulsion power reduced. It is safety and emissions related.
Corrective Action:
EGR valve failed while driving on the freeway. Loss power. Check engine light on. Propulsion power reduced. It is safety and emissions related.
Additional Notes:
EGR valve failed while driving on the freeway. Loss power. Check engine light on. Propulsion power reduced. It is safety and emissions related.
Mfg Campaign: 11611499
Recall Date: Aug 29, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The EGR (exhaust gas recirculation) valve has failed, which causes issues with the fuel propulsion system, can cause the cooling system to fail, and affects the emissions system. We are unable to obtain a replacement valve anywhere and have been on a waiting list at the dealership for months. The car is not safe to drive in this condition.
Corrective Action:
The EGR (exhaust gas recirculation) valve has failed, which causes issues with the fuel propulsion system, can cause the cooling system to fail, and affects the emissions system. We are unable to obtain a replacement valve anywhere and have been on a waiting list at the dealership for months. The car is not safe to drive in this condition.
Additional Notes:
The EGR (exhaust gas recirculation) valve has failed, which causes issues with the fuel propulsion system, can cause the cooling system to fail, and affects the emissions system. We are unable to obtain a replacement valve anywhere and have been on a waiting list at the dealership for months. The car is not safe to drive in this condition.
Mfg Campaign: 11611633
Recall Date: Aug 29, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The EGR (exhaust gas recirculation) valve has failed, which causes issues with the fuel propulsion system, can cause the cooling system to fail, and affects the emissions system. We are unable to obtain a replacement valve anywhere and have been on a waiting list at the dealership for months. The car is not safe to drive in this condition.
Corrective Action:
The EGR (exhaust gas recirculation) valve has failed, which causes issues with the fuel propulsion system, can cause the cooling system to fail, and affects the emissions system. We are unable to obtain a replacement valve anywhere and have been on a waiting list at the dealership for months. The car is not safe to drive in this condition.
Additional Notes:
The EGR (exhaust gas recirculation) valve has failed, which causes issues with the fuel propulsion system, can cause the cooling system to fail, and affects the emissions system. We are unable to obtain a replacement valve anywhere and have been on a waiting list at the dealership for months. The car is not safe to drive in this condition.
Mfg Campaign: 11611633
Recall Date: Aug 29, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Without warning, my car stopped charging. Noticed it was at 0 miles despite charging it the night before. Believing I may have not properly connected the home cord (supplied by Chevy) to the car, I chalked it up to being my mistake and plugged in again the next night. Same result. 0 miles. Then it immediately started acting like a 12V battery failure with engine warning lights and then it just refused to start and/or charge and was dead in the water. I called AAA for a battery jump and they came. It got the car started, but the check engine light remained lit for two days and I primarily ran the car on its gas generator to hopefully charge it. Just last night, the check engine light went away. Despite having a partial charge, this morning 8/29, it registered 3 miles down from being higher. I just plugged in to my home outlet using the chevy cord, and again, it would not charge (no green light on dash indicating active charge and a message on the dash should "unable to charge". I suspect a Battery Energy Control Mondule (BECM) failure which seems to happen with this car. My 12V ACDELCO battery is relatively new (3 yrs) and not used heavily (given COVID).
Corrective Action:
Without warning, my car stopped charging. Noticed it was at 0 miles despite charging it the night before. Believing I may have not properly connected the home cord (supplied by Chevy) to the car, I chalked it up to being my mistake and plugged in again the next night. Same result. 0 miles. Then it immediately started acting like a 12V battery failure with engine warning lights and then it just refused to start and/or charge and was dead in the water. I called AAA for a battery jump and they came. It got the car started, but the check engine light remained lit for two days and I primarily ran the car on its gas generator to hopefully charge it. Just last night, the check engine light went away. Despite having a partial charge, this morning 8/29, it registered 3 miles down from being higher. I just plugged in to my home outlet using the chevy cord, and again, it would not charge (no green light on dash indicating active charge and a message on the dash should "unable to charge". I suspect a Battery Energy Control Mondule (BECM) failure which seems to happen with this car. My 12V ACDELCO battery is relatively new (3 yrs) and not used heavily (given COVID).
Additional Notes:
Without warning, my car stopped charging. Noticed it was at 0 miles despite charging it the night before. Believing I may have not properly connected the home cord (supplied by Chevy) to the car, I chalked it up to being my mistake and plugged in again the next night. Same result. 0 miles. Then it immediately started acting like a 12V battery failure with engine warning lights and then it just refused to start and/or charge and was dead in the water. I called AAA for a battery jump and they came. It got the car started, but the check engine light remained lit for two days and I primarily ran the car on its gas generator to hopefully charge it. Just last night, the check engine light went away. Despite having a partial charge, this morning 8/29, it registered 3 miles down from being higher. I just plugged in to my home outlet using the chevy cord, and again, it would not charge (no green light on dash indicating active charge and a message on the dash should "unable to charge". I suspect a Battery Energy Control Mondule (BECM) failure which seems to happen with this car. My 12V ACDELCO battery is relatively new (3 yrs) and not used heavily (given COVID).
Mfg Campaign: 11611652
Recall Date: Aug 29, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Without warning, my car stopped charging. Noticed it was at 0 miles despite charging it the night before. Believing I may have not properly connected the home cord (supplied by Chevy) to the car, I chalked it up to being my mistake and plugged in again the next night. Same result. 0 miles. Then it immediately started acting like a 12V battery failure with engine warning lights and then it just refused to start and/or charge and was dead in the water. I called AAA for a battery jump and they came. It got the car started, but the check engine light remained lit for two days and I primarily ran the car on its gas generator to hopefully charge it. Just last night, the check engine light went away. Despite having a partial charge, this morning 8/29, it registered 3 miles down from being higher. I just plugged in to my home outlet using the chevy cord, and again, it would not charge (no green light on dash indicating active charge and a message on the dash should "unable to charge". I suspect a Battery Energy Control Mondule (BECM) failure which seems to happen with this car. My 12V ACDELCO battery is relatively new (3 yrs) and not used heavily (given COVID).
Corrective Action:
Without warning, my car stopped charging. Noticed it was at 0 miles despite charging it the night before. Believing I may have not properly connected the home cord (supplied by Chevy) to the car, I chalked it up to being my mistake and plugged in again the next night. Same result. 0 miles. Then it immediately started acting like a 12V battery failure with engine warning lights and then it just refused to start and/or charge and was dead in the water. I called AAA for a battery jump and they came. It got the car started, but the check engine light remained lit for two days and I primarily ran the car on its gas generator to hopefully charge it. Just last night, the check engine light went away. Despite having a partial charge, this morning 8/29, it registered 3 miles down from being higher. I just plugged in to my home outlet using the chevy cord, and again, it would not charge (no green light on dash indicating active charge and a message on the dash should "unable to charge". I suspect a Battery Energy Control Mondule (BECM) failure which seems to happen with this car. My 12V ACDELCO battery is relatively new (3 yrs) and not used heavily (given COVID).
Additional Notes:
Without warning, my car stopped charging. Noticed it was at 0 miles despite charging it the night before. Believing I may have not properly connected the home cord (supplied by Chevy) to the car, I chalked it up to being my mistake and plugged in again the next night. Same result. 0 miles. Then it immediately started acting like a 12V battery failure with engine warning lights and then it just refused to start and/or charge and was dead in the water. I called AAA for a battery jump and they came. It got the car started, but the check engine light remained lit for two days and I primarily ran the car on its gas generator to hopefully charge it. Just last night, the check engine light went away. Despite having a partial charge, this morning 8/29, it registered 3 miles down from being higher. I just plugged in to my home outlet using the chevy cord, and again, it would not charge (no green light on dash indicating active charge and a message on the dash should "unable to charge". I suspect a Battery Energy Control Mondule (BECM) failure which seems to happen with this car. My 12V ACDELCO battery is relatively new (3 yrs) and not used heavily (given COVID).
Mfg Campaign: 11611652
Recall Date: Aug 29, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Chevrolet Volt. The contact stated while driving at an undisclosed speed, the vehicle stalled with the message “Gasoline Engine not Available” displayed. The vehicle was restarted; however, the failure recurred. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the EGR valve had failed and needed to be replaced. The vehicle was not repaired. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 80,000.
Corrective Action:
The contact owns a 2017 Chevrolet Volt. The contact stated while driving at an undisclosed speed, the vehicle stalled with the message “Gasoline Engine not Available” displayed. The vehicle was restarted; however, the failure recurred. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the EGR valve had failed and needed to be replaced. The vehicle was not repaired. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 80,000.
Additional Notes:
The contact owns a 2017 Chevrolet Volt. The contact stated while driving at an undisclosed speed, the vehicle stalled with the message “Gasoline Engine not Available” displayed. The vehicle was restarted; however, the failure recurred. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the EGR valve had failed and needed to be replaced. The vehicle was not repaired. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 80,000.
Mfg Campaign: 11610178
Recall Date: Aug 22, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
My 2017 Chevrolet Volt started displaying an error message last week "reduced propulsion power". I set up an appointment at the dealership but had to continue driving in the meantime. The error message changed to "Engine Unavailable" and shortly therefore shut down completely. We had it towed to a dealership, who has informed us that the EGR valve and gasket need to be replaced, and are on indefinite backorder. This is clearly a safety issue as we need to be able to rely on the car not shutting down in the middle of driving. Now we are left without a car or a timeline for repair.
Corrective Action:
My 2017 Chevrolet Volt started displaying an error message last week "reduced propulsion power". I set up an appointment at the dealership but had to continue driving in the meantime. The error message changed to "Engine Unavailable" and shortly therefore shut down completely. We had it towed to a dealership, who has informed us that the EGR valve and gasket need to be replaced, and are on indefinite backorder. This is clearly a safety issue as we need to be able to rely on the car not shutting down in the middle of driving. Now we are left without a car or a timeline for repair.
Additional Notes:
My 2017 Chevrolet Volt started displaying an error message last week "reduced propulsion power". I set up an appointment at the dealership but had to continue driving in the meantime. The error message changed to "Engine Unavailable" and shortly therefore shut down completely. We had it towed to a dealership, who has informed us that the EGR valve and gasket need to be replaced, and are on indefinite backorder. This is clearly a safety issue as we need to be able to rely on the car not shutting down in the middle of driving. Now we are left without a car or a timeline for repair.
Mfg Campaign: 11610252
Recall Date: Aug 22, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Chevrolet Volt. The contact stated that the vehicle was lagging and hesitating before accelerating. The contact stated that an excessive amount of pressure was needed to depress the accelerator pedal while driving. The contact stated that the vehicle had experienced reduced Hybrid propulsion. The contact stated that the check engine warning light was illuminated. The failure was intermittent. The vehicle had not been taken to the dealer. The vehicle was not diagnosed or repaired. The manufacturer had not been made aware of the failure. The failure mileage was 140,000.
Corrective Action:
The contact owns a 2017 Chevrolet Volt. The contact stated that the vehicle was lagging and hesitating before accelerating. The contact stated that an excessive amount of pressure was needed to depress the accelerator pedal while driving. The contact stated that the vehicle had experienced reduced Hybrid propulsion. The contact stated that the check engine warning light was illuminated. The failure was intermittent. The vehicle had not been taken to the dealer. The vehicle was not diagnosed or repaired. The manufacturer had not been made aware of the failure. The failure mileage was 140,000.
Additional Notes:
The contact owns a 2017 Chevrolet Volt. The contact stated that the vehicle was lagging and hesitating before accelerating. The contact stated that an excessive amount of pressure was needed to depress the accelerator pedal while driving. The contact stated that the vehicle had experienced reduced Hybrid propulsion. The contact stated that the check engine warning light was illuminated. The failure was intermittent. The vehicle had not been taken to the dealer. The vehicle was not diagnosed or repaired. The manufacturer had not been made aware of the failure. The failure mileage was 140,000.
Mfg Campaign: 11609390
Recall Date: Aug 19, 2024
General Motors, Llc
Defect Description:
HYBRID PROPULSION SYSTEM
Potential Consequences:
The contact owns a 2017 Chevrolet Volt. The contact stated that the vehicle was lagging and hesitating before accelerating. The contact stated that an excessive amount of pressure was needed to depress the accelerator pedal while driving. The contact stated that the vehicle had experienced reduced Hybrid propulsion. The contact stated that the check engine warning light was illuminated. The failure was intermittent. The vehicle had not been taken to the dealer. The vehicle was not diagnosed or repaired. The manufacturer had not been made aware of the failure. The failure mileage was 140,000.
Corrective Action:
The contact owns a 2017 Chevrolet Volt. The contact stated that the vehicle was lagging and hesitating before accelerating. The contact stated that an excessive amount of pressure was needed to depress the accelerator pedal while driving. The contact stated that the vehicle had experienced reduced Hybrid propulsion. The contact stated that the check engine warning light was illuminated. The failure was intermittent. The vehicle had not been taken to the dealer. The vehicle was not diagnosed or repaired. The manufacturer had not been made aware of the failure. The failure mileage was 140,000.
Additional Notes:
The contact owns a 2017 Chevrolet Volt. The contact stated that the vehicle was lagging and hesitating before accelerating. The contact stated that an excessive amount of pressure was needed to depress the accelerator pedal while driving. The contact stated that the vehicle had experienced reduced Hybrid propulsion. The contact stated that the check engine warning light was illuminated. The failure was intermittent. The vehicle had not been taken to the dealer. The vehicle was not diagnosed or repaired. The manufacturer had not been made aware of the failure. The failure mileage was 140,000.
Mfg Campaign: 11609390
Recall Date: Aug 19, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
1st incident-While doing a U-Turn on an inclined road car suddenly sounded like it was going to die, no acceleration when I pressed on the gas pedal. Car almost stopped as it was on a hill and suddenly the gas engine turned on so the accelerator started to work again. I felt very unsafe and thought I was going to get hit by any on coming cars due to the loss of acceleration. 2nd incident(about a month after the 1st)-Just going straight down a road, pressed on the accelerator and again nothing happened, no acceleration, car sounded like it was turning off, then switched over to the gas engine and the accelerator started to work again. Also, not very safe with cars coming up behind me quickly and loss of acceleration. Had GM look at car, could not reproduce problem, BCEM module already replaced-they could not replace due to GM not approving a second replacement, they would not say car is safe, but go ahead and drive it anyway until the problem occurs again. How many times should this happen before I am actually in an accident because of this problem? I have been the sole owner of this care since 2017 and I have done all the maintenance required for it, I do believe this is a safety issue that should be addressed. I have just been told to drive it until it catastrophically doesn't work, how reassuring of GM!
Corrective Action:
1st incident-While doing a U-Turn on an inclined road car suddenly sounded like it was going to die, no acceleration when I pressed on the gas pedal. Car almost stopped as it was on a hill and suddenly the gas engine turned on so the accelerator started to work again. I felt very unsafe and thought I was going to get hit by any on coming cars due to the loss of acceleration. 2nd incident(about a month after the 1st)-Just going straight down a road, pressed on the accelerator and again nothing happened, no acceleration, car sounded like it was turning off, then switched over to the gas engine and the accelerator started to work again. Also, not very safe with cars coming up behind me quickly and loss of acceleration. Had GM look at car, could not reproduce problem, BCEM module already replaced-they could not replace due to GM not approving a second replacement, they would not say car is safe, but go ahead and drive it anyway until the problem occurs again. How many times should this happen before I am actually in an accident because of this problem? I have been the sole owner of this care since 2017 and I have done all the maintenance required for it, I do believe this is a safety issue that should be addressed. I have just been told to drive it until it catastrophically doesn't work, how reassuring of GM!
Additional Notes:
1st incident-While doing a U-Turn on an inclined road car suddenly sounded like it was going to die, no acceleration when I pressed on the gas pedal. Car almost stopped as it was on a hill and suddenly the gas engine turned on so the accelerator started to work again. I felt very unsafe and thought I was going to get hit by any on coming cars due to the loss of acceleration. 2nd incident(about a month after the 1st)-Just going straight down a road, pressed on the accelerator and again nothing happened, no acceleration, car sounded like it was turning off, then switched over to the gas engine and the accelerator started to work again. Also, not very safe with cars coming up behind me quickly and loss of acceleration. Had GM look at car, could not reproduce problem, BCEM module already replaced-they could not replace due to GM not approving a second replacement, they would not say car is safe, but go ahead and drive it anyway until the problem occurs again. How many times should this happen before I am actually in an accident because of this problem? I have been the sole owner of this care since 2017 and I have done all the maintenance required for it, I do believe this is a safety issue that should be addressed. I have just been told to drive it until it catastrophically doesn't work, how reassuring of GM!
Mfg Campaign: 11608997
Recall Date: Aug 16, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
While driving, a warning message came on: "Engine unavailable." I was able to drive a few more blocks but then the car stopped on its own. This happened despite the fact that the car had almost a full tank of gas. If this had happened on the highway, it would have been very dangerous. Luckily, I was on a fairly empty city street and I simply pulled to the curb. This is a known problem with the Chevy Volt (2017). An independent service center confirmed that the original problem is that the EGR valve needs replacing. When this is an issue, a fuse often blows and this fuse stops the car from moving. The vehicle has not been inspected by the manufacturer, police, insurance rep or others. There was a message that came on a few days before the incident that said "propulsion power is reduced." An independent service center said the EGR valve needs to be replaced. There are no EGR valves available; they have been on back order for months. I have an appointment with the Chevy dealer for next week, so they can confirm the EGR valve needs replacing and I can get on their waitlist to receive an EGR valve. This is expected to take 6-12 months or possibly longer. In the meantime, I can drive the car on electric charge but am supposed to avoid engaging the ICE engine. If I end up running out of electric charge, I am at risk of once again having the fuse blow and the car failing to move forward. This is ridiculous. Why is GM/Chevy not required to provide parts in a timely manner to existing customers to make sure their cars run safely? I am definitely not the only Volt owner experiencing this issue -- there are many people online complaining about the same issue. All of us risk a situation of the car stopping to run at any time.
Corrective Action:
While driving, a warning message came on: "Engine unavailable." I was able to drive a few more blocks but then the car stopped on its own. This happened despite the fact that the car had almost a full tank of gas. If this had happened on the highway, it would have been very dangerous. Luckily, I was on a fairly empty city street and I simply pulled to the curb. This is a known problem with the Chevy Volt (2017). An independent service center confirmed that the original problem is that the EGR valve needs replacing. When this is an issue, a fuse often blows and this fuse stops the car from moving. The vehicle has not been inspected by the manufacturer, police, insurance rep or others. There was a message that came on a few days before the incident that said "propulsion power is reduced." An independent service center said the EGR valve needs to be replaced. There are no EGR valves available; they have been on back order for months. I have an appointment with the Chevy dealer for next week, so they can confirm the EGR valve needs replacing and I can get on their waitlist to receive an EGR valve. This is expected to take 6-12 months or possibly longer. In the meantime, I can drive the car on electric charge but am supposed to avoid engaging the ICE engine. If I end up running out of electric charge, I am at risk of once again having the fuse blow and the car failing to move forward. This is ridiculous. Why is GM/Chevy not required to provide parts in a timely manner to existing customers to make sure their cars run safely? I am definitely not the only Volt owner experiencing this issue -- there are many people online complaining about the same issue. All of us risk a situation of the car stopping to run at any time.
Additional Notes:
While driving, a warning message came on: "Engine unavailable." I was able to drive a few more blocks but then the car stopped on its own. This happened despite the fact that the car had almost a full tank of gas. If this had happened on the highway, it would have been very dangerous. Luckily, I was on a fairly empty city street and I simply pulled to the curb. This is a known problem with the Chevy Volt (2017). An independent service center confirmed that the original problem is that the EGR valve needs replacing. When this is an issue, a fuse often blows and this fuse stops the car from moving. The vehicle has not been inspected by the manufacturer, police, insurance rep or others. There was a message that came on a few days before the incident that said "propulsion power is reduced." An independent service center said the EGR valve needs to be replaced. There are no EGR valves available; they have been on back order for months. I have an appointment with the Chevy dealer for next week, so they can confirm the EGR valve needs replacing and I can get on their waitlist to receive an EGR valve. This is expected to take 6-12 months or possibly longer. In the meantime, I can drive the car on electric charge but am supposed to avoid engaging the ICE engine. If I end up running out of electric charge, I am at risk of once again having the fuse blow and the car failing to move forward. This is ridiculous. Why is GM/Chevy not required to provide parts in a timely manner to existing customers to make sure their cars run safely? I am definitely not the only Volt owner experiencing this issue -- there are many people online complaining about the same issue. All of us risk a situation of the car stopping to run at any time.
Mfg Campaign: 11608590
Recall Date: Aug 14, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
While driving, a warning message came on: "Engine unavailable." I was able to drive a few more blocks but then the car stopped on its own. This happened despite the fact that the car had almost a full tank of gas. If this had happened on the highway, it would have been very dangerous. Luckily, I was on a fairly empty city street and I simply pulled to the curb. This is a known problem with the Chevy Volt (2017). An independent service center confirmed that the original problem is that the EGR valve needs replacing. When this is an issue, a fuse often blows and this fuse stops the car from moving. The vehicle has not been inspected by the manufacturer, police, insurance rep or others. There was a message that came on a few days before the incident that said "propulsion power is reduced." An independent service center said the EGR valve needs to be replaced. There are no EGR valves available; they have been on back order for months. I have an appointment with the Chevy dealer for next week, so they can confirm the EGR valve needs replacing and I can get on their waitlist to receive an EGR valve. This is expected to take 6-12 months or possibly longer. In the meantime, I can drive the car on electric charge but am supposed to avoid engaging the ICE engine. If I end up running out of electric charge, I am at risk of once again having the fuse blow and the car failing to move forward. This is ridiculous. Why is GM/Chevy not required to provide parts in a timely manner to existing customers to make sure their cars run safely? I am definitely not the only Volt owner experiencing this issue -- there are many people online complaining about the same issue. All of us risk a situation of the car stopping to run at any time.
Corrective Action:
While driving, a warning message came on: "Engine unavailable." I was able to drive a few more blocks but then the car stopped on its own. This happened despite the fact that the car had almost a full tank of gas. If this had happened on the highway, it would have been very dangerous. Luckily, I was on a fairly empty city street and I simply pulled to the curb. This is a known problem with the Chevy Volt (2017). An independent service center confirmed that the original problem is that the EGR valve needs replacing. When this is an issue, a fuse often blows and this fuse stops the car from moving. The vehicle has not been inspected by the manufacturer, police, insurance rep or others. There was a message that came on a few days before the incident that said "propulsion power is reduced." An independent service center said the EGR valve needs to be replaced. There are no EGR valves available; they have been on back order for months. I have an appointment with the Chevy dealer for next week, so they can confirm the EGR valve needs replacing and I can get on their waitlist to receive an EGR valve. This is expected to take 6-12 months or possibly longer. In the meantime, I can drive the car on electric charge but am supposed to avoid engaging the ICE engine. If I end up running out of electric charge, I am at risk of once again having the fuse blow and the car failing to move forward. This is ridiculous. Why is GM/Chevy not required to provide parts in a timely manner to existing customers to make sure their cars run safely? I am definitely not the only Volt owner experiencing this issue -- there are many people online complaining about the same issue. All of us risk a situation of the car stopping to run at any time.
Additional Notes:
While driving, a warning message came on: "Engine unavailable." I was able to drive a few more blocks but then the car stopped on its own. This happened despite the fact that the car had almost a full tank of gas. If this had happened on the highway, it would have been very dangerous. Luckily, I was on a fairly empty city street and I simply pulled to the curb. This is a known problem with the Chevy Volt (2017). An independent service center confirmed that the original problem is that the EGR valve needs replacing. When this is an issue, a fuse often blows and this fuse stops the car from moving. The vehicle has not been inspected by the manufacturer, police, insurance rep or others. There was a message that came on a few days before the incident that said "propulsion power is reduced." An independent service center said the EGR valve needs to be replaced. There are no EGR valves available; they have been on back order for months. I have an appointment with the Chevy dealer for next week, so they can confirm the EGR valve needs replacing and I can get on their waitlist to receive an EGR valve. This is expected to take 6-12 months or possibly longer. In the meantime, I can drive the car on electric charge but am supposed to avoid engaging the ICE engine. If I end up running out of electric charge, I am at risk of once again having the fuse blow and the car failing to move forward. This is ridiculous. Why is GM/Chevy not required to provide parts in a timely manner to existing customers to make sure their cars run safely? I am definitely not the only Volt owner experiencing this issue -- there are many people online complaining about the same issue. All of us risk a situation of the car stopping to run at any time.
Mfg Campaign: 11608590
Recall Date: Aug 14, 2024
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2017 Chevrolet Volt. The contact stated while driving at an undisclosed speed, the contact became aware that the air bag warning light illuminated. The vehicle was taken to the dealer however, the vehicle was not diagnosed, or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 20,000.
Corrective Action:
The contact owns a 2017 Chevrolet Volt. The contact stated while driving at an undisclosed speed, the contact became aware that the air bag warning light illuminated. The vehicle was taken to the dealer however, the vehicle was not diagnosed, or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 20,000.
Additional Notes:
The contact owns a 2017 Chevrolet Volt. The contact stated while driving at an undisclosed speed, the contact became aware that the air bag warning light illuminated. The vehicle was taken to the dealer however, the vehicle was not diagnosed, or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 20,000.
Mfg Campaign: 11608316
Recall Date: Aug 13, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Starting June 2024 my car started s displaying the check engine light with the message “Propulsion power is reduced” when driving on electric. When the message is displayed it switches to gas even if it has a full charge. Since June 2024 the check engine light is mostly on but sometimes turns off when electric is depleted and it’s running on gas. The message is randomly displayed when I accelerate
Corrective Action:
Starting June 2024 my car started s displaying the check engine light with the message “Propulsion power is reduced” when driving on electric. When the message is displayed it switches to gas even if it has a full charge. Since June 2024 the check engine light is mostly on but sometimes turns off when electric is depleted and it’s running on gas. The message is randomly displayed when I accelerate
Additional Notes:
Starting June 2024 my car started s displaying the check engine light with the message “Propulsion power is reduced” when driving on electric. When the message is displayed it switches to gas even if it has a full charge. Since June 2024 the check engine light is mostly on but sometimes turns off when electric is depleted and it’s running on gas. The message is randomly displayed when I accelerate
Mfg Campaign: 11608346
Recall Date: Aug 13, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Starting June 2024 my car started s displaying the check engine light with the message “Propulsion power is reduced” when driving on electric. When the message is displayed it switches to gas even if it has a full charge. Since June 2024 the check engine light is mostly on but sometimes turns off when electric is depleted and it’s running on gas. The message is randomly displayed when I accelerate
Corrective Action:
Starting June 2024 my car started s displaying the check engine light with the message “Propulsion power is reduced” when driving on electric. When the message is displayed it switches to gas even if it has a full charge. Since June 2024 the check engine light is mostly on but sometimes turns off when electric is depleted and it’s running on gas. The message is randomly displayed when I accelerate
Additional Notes:
Starting June 2024 my car started s displaying the check engine light with the message “Propulsion power is reduced” when driving on electric. When the message is displayed it switches to gas even if it has a full charge. Since June 2024 the check engine light is mostly on but sometimes turns off when electric is depleted and it’s running on gas. The message is randomly displayed when I accelerate
Mfg Campaign: 11608346
Recall Date: Aug 13, 2024
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Valencia, CA • 36 yrs
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