Complaints & Recalls
Consumer Complaints
1.1K ComplaintsGeneral Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Vehicle began exhibiting issues with BECM, reduced propulsion/limp home mode with range-extender activation. Car unexpectedly stopped running in the middle of the road, came to a complete stop and unable to move off road under car's propulsion.
Corrective Action:
Vehicle began exhibiting issues with BECM, reduced propulsion/limp home mode with range-extender activation. Car unexpectedly stopped running in the middle of the road, came to a complete stop and unable to move off road under car's propulsion.
Additional Notes:
Vehicle began exhibiting issues with BECM, reduced propulsion/limp home mode with range-extender activation. Car unexpectedly stopped running in the middle of the road, came to a complete stop and unable to move off road under car's propulsion.
Mfg Campaign: 11615248
Recall Date: Sep 18, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Vehicle began exhibiting issues with BECM, reduced propulsion/limp home mode with range-extender activation. Car unexpectedly stopped running in the middle of the road, came to a complete stop and unable to move off road under car's propulsion.
Corrective Action:
Vehicle began exhibiting issues with BECM, reduced propulsion/limp home mode with range-extender activation. Car unexpectedly stopped running in the middle of the road, came to a complete stop and unable to move off road under car's propulsion.
Additional Notes:
Vehicle began exhibiting issues with BECM, reduced propulsion/limp home mode with range-extender activation. Car unexpectedly stopped running in the middle of the road, came to a complete stop and unable to move off road under car's propulsion.
Mfg Campaign: 11615248
Recall Date: Sep 18, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Vehicle began exhibiting issues with BECM, reduced propulsion/limp home mode with range-extender activation. Car unexpectedly stopped running in the middle of the road, came to a complete stop and unable to move off road under car's propulsion.
Corrective Action:
Vehicle began exhibiting issues with BECM, reduced propulsion/limp home mode with range-extender activation. Car unexpectedly stopped running in the middle of the road, came to a complete stop and unable to move off road under car's propulsion.
Additional Notes:
Vehicle began exhibiting issues with BECM, reduced propulsion/limp home mode with range-extender activation. Car unexpectedly stopped running in the middle of the road, came to a complete stop and unable to move off road under car's propulsion.
Mfg Campaign: 11615248
Recall Date: Sep 18, 2024
General Motors, Llc
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact 2017 Chevrolet Volt. The contact stated that while driving approximately 55 MPH, the vehicle switched over from battery to fuel and a message was displayed that there was no fuel available. The exhaust gas recirculation (EGR) valve failure light illuminated, and the vehicle started decelerating. The contact pulled over to the side of the road and restarted the vehicle. The contact continued to drive at slower speeds. The vehicle was taken to the dealer where it was diagnosed that the propulsion power was reduced. The contact was informed that the battery energy control module needed to be replaced. The dealer later found upon further inspection that the EGR valve needed to be replaced but was not replaced. The contact stated that after having the repair completed the failure occurred approximately 3 times. The vehicle had not been returned to the dealer to be diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 111,722.
Corrective Action:
The contact 2017 Chevrolet Volt. The contact stated that while driving approximately 55 MPH, the vehicle switched over from battery to fuel and a message was displayed that there was no fuel available. The exhaust gas recirculation (EGR) valve failure light illuminated, and the vehicle started decelerating. The contact pulled over to the side of the road and restarted the vehicle. The contact continued to drive at slower speeds. The vehicle was taken to the dealer where it was diagnosed that the propulsion power was reduced. The contact was informed that the battery energy control module needed to be replaced. The dealer later found upon further inspection that the EGR valve needed to be replaced but was not replaced. The contact stated that after having the repair completed the failure occurred approximately 3 times. The vehicle had not been returned to the dealer to be diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 111,722.
Additional Notes:
The contact 2017 Chevrolet Volt. The contact stated that while driving approximately 55 MPH, the vehicle switched over from battery to fuel and a message was displayed that there was no fuel available. The exhaust gas recirculation (EGR) valve failure light illuminated, and the vehicle started decelerating. The contact pulled over to the side of the road and restarted the vehicle. The contact continued to drive at slower speeds. The vehicle was taken to the dealer where it was diagnosed that the propulsion power was reduced. The contact was informed that the battery energy control module needed to be replaced. The dealer later found upon further inspection that the EGR valve needed to be replaced but was not replaced. The contact stated that after having the repair completed the failure occurred approximately 3 times. The vehicle had not been returned to the dealer to be diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 111,722.
Mfg Campaign: 11614886
Recall Date: Sep 16, 2024
General Motors, Llc
Defect Description:
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE)
Potential Consequences:
The contact 2017 Chevrolet Volt. The contact stated that while driving approximately 55 MPH, the vehicle switched over from battery to fuel and a message was displayed that there was no fuel available. The exhaust gas recirculation (EGR) valve failure light illuminated, and the vehicle started decelerating. The contact pulled over to the side of the road and restarted the vehicle. The contact continued to drive at slower speeds. The vehicle was taken to the dealer where it was diagnosed that the propulsion power was reduced. The contact was informed that the battery energy control module needed to be replaced. The dealer later found upon further inspection that the EGR valve needed to be replaced but was not replaced. The contact stated that after having the repair completed the failure occurred approximately 3 times. The vehicle had not been returned to the dealer to be diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 111,722.
Corrective Action:
The contact 2017 Chevrolet Volt. The contact stated that while driving approximately 55 MPH, the vehicle switched over from battery to fuel and a message was displayed that there was no fuel available. The exhaust gas recirculation (EGR) valve failure light illuminated, and the vehicle started decelerating. The contact pulled over to the side of the road and restarted the vehicle. The contact continued to drive at slower speeds. The vehicle was taken to the dealer where it was diagnosed that the propulsion power was reduced. The contact was informed that the battery energy control module needed to be replaced. The dealer later found upon further inspection that the EGR valve needed to be replaced but was not replaced. The contact stated that after having the repair completed the failure occurred approximately 3 times. The vehicle had not been returned to the dealer to be diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 111,722.
Additional Notes:
The contact 2017 Chevrolet Volt. The contact stated that while driving approximately 55 MPH, the vehicle switched over from battery to fuel and a message was displayed that there was no fuel available. The exhaust gas recirculation (EGR) valve failure light illuminated, and the vehicle started decelerating. The contact pulled over to the side of the road and restarted the vehicle. The contact continued to drive at slower speeds. The vehicle was taken to the dealer where it was diagnosed that the propulsion power was reduced. The contact was informed that the battery energy control module needed to be replaced. The dealer later found upon further inspection that the EGR valve needed to be replaced but was not replaced. The contact stated that after having the repair completed the failure occurred approximately 3 times. The vehicle had not been returned to the dealer to be diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 111,722.
Mfg Campaign: 11614886
Recall Date: Sep 16, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
I was driving on the interstate when my check engine light came on and the car told me it was going into reduced power mode. I then had to limp my car along on the interstate till I could get off the road, many close calls going 45-50 mph on a 70 mph road.
Corrective Action:
I was driving on the interstate when my check engine light came on and the car told me it was going into reduced power mode. I then had to limp my car along on the interstate till I could get off the road, many close calls going 45-50 mph on a 70 mph road.
Additional Notes:
I was driving on the interstate when my check engine light came on and the car told me it was going into reduced power mode. I then had to limp my car along on the interstate till I could get off the road, many close calls going 45-50 mph on a 70 mph road.
Mfg Campaign: 11614669
Recall Date: Sep 15, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Experienced severe engine failure while driving on the freeway, which cost to be in operable due to failure of EGR valve. This is a warranty repair however GM has part on backorder for over a year with no plan to fix. My car is now disabled and I have no other transportation.
Corrective Action:
Experienced severe engine failure while driving on the freeway, which cost to be in operable due to failure of EGR valve. This is a warranty repair however GM has part on backorder for over a year with no plan to fix. My car is now disabled and I have no other transportation.
Additional Notes:
Experienced severe engine failure while driving on the freeway, which cost to be in operable due to failure of EGR valve. This is a warranty repair however GM has part on backorder for over a year with no plan to fix. My car is now disabled and I have no other transportation.
Mfg Campaign: 11614569
Recall Date: Sep 14, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Experienced severe engine failure while driving on the freeway, which cost to be in operable due to failure of EGR valve. This is a warranty repair however GM has part on backorder for over a year with no plan to fix. My car is now disabled and I have no other transportation.
Corrective Action:
Experienced severe engine failure while driving on the freeway, which cost to be in operable due to failure of EGR valve. This is a warranty repair however GM has part on backorder for over a year with no plan to fix. My car is now disabled and I have no other transportation.
Additional Notes:
Experienced severe engine failure while driving on the freeway, which cost to be in operable due to failure of EGR valve. This is a warranty repair however GM has part on backorder for over a year with no plan to fix. My car is now disabled and I have no other transportation.
Mfg Campaign: 11614569
Recall Date: Sep 14, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
EGR Valve issue. I have a 'reduced propulsion energy' notice on the dash. Unable to get repaired because there is no parts. This is a common problem with these Chevy vehicles. Emissions test won't pass
Corrective Action:
EGR Valve issue. I have a 'reduced propulsion energy' notice on the dash. Unable to get repaired because there is no parts. This is a common problem with these Chevy vehicles. Emissions test won't pass
Additional Notes:
EGR Valve issue. I have a 'reduced propulsion energy' notice on the dash. Unable to get repaired because there is no parts. This is a common problem with these Chevy vehicles. Emissions test won't pass
Mfg Campaign: 11614453
Recall Date: Sep 13, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Received the vehicle on 8/6/24 with 96,500 miles on it. On 8/15/25 I received a check engine light with error code P0401 indicating an issue with the EGR Valve. I took the vehicle to my dealership which confirmed the issue and was informed that it was a common failure with this type of vehicle. I was placed on a waitlist for the part which as of today, 9/9/24, still is not available. A quick Google search shows that that this error is extremely common for these vehicles.
Corrective Action:
Received the vehicle on 8/6/24 with 96,500 miles on it. On 8/15/25 I received a check engine light with error code P0401 indicating an issue with the EGR Valve. I took the vehicle to my dealership which confirmed the issue and was informed that it was a common failure with this type of vehicle. I was placed on a waitlist for the part which as of today, 9/9/24, still is not available. A quick Google search shows that that this error is extremely common for these vehicles.
Additional Notes:
Received the vehicle on 8/6/24 with 96,500 miles on it. On 8/15/25 I received a check engine light with error code P0401 indicating an issue with the EGR Valve. I took the vehicle to my dealership which confirmed the issue and was informed that it was a common failure with this type of vehicle. I was placed on a waitlist for the part which as of today, 9/9/24, still is not available. A quick Google search shows that that this error is extremely common for these vehicles.
Mfg Campaign: 11613414
Recall Date: Sep 9, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Component or System Malfunction: The Exhaust Gas Recirculation (EGR) valve in my Chevy Volt failed, causing a complete loss of vehicle power and potentially leading to engine overheating. This malfunction has been widely reported among other Chevy Volt owners, and the EGR valve has been improperly designed. The part is not available for replacement, making it impossible to fix the issue, even though Chevy lists the cost at $3,000 to $4,000. See [XXX] as a sampling of people experiencing the problem. Safety Risks: The failure of the EGR valve puts both my safety and the safety of others at serious risk, as the sudden loss of power could result in accidents, especially when driving at higher speeds or in heavy traffic. Additionally, the potential for engine overheating increases the risk of further damage or even fire. Problem Confirmation: This problem has been reproduced and confirmed by my local dealer, who informed me that replacement parts have been back-ordered since April, with no estimated delivery date available. Many other customers are experiencing the same issue and have also been unable to obtain the necessary parts. Inspections: The vehicle has been inspected by the dealership, but no solution has been provided due to the lack of available replacement parts from the manufacturer. The manufacturer has not offered a viable timeline or alternative resolution. Warning Signs: Prior to the failure, I experienced warning lights related to engine performance. These warning messages first appeared in April, signaling an issue with the EGR valve. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Component or System Malfunction: The Exhaust Gas Recirculation (EGR) valve in my Chevy Volt failed, causing a complete loss of vehicle power and potentially leading to engine overheating. This malfunction has been widely reported among other Chevy Volt owners, and the EGR valve has been improperly designed. The part is not available for replacement, making it impossible to fix the issue, even though Chevy lists the cost at $3,000 to $4,000. See [XXX] as a sampling of people experiencing the problem. Safety Risks: The failure of the EGR valve puts both my safety and the safety of others at serious risk, as the sudden loss of power could result in accidents, especially when driving at higher speeds or in heavy traffic. Additionally, the potential for engine overheating increases the risk of further damage or even fire. Problem Confirmation: This problem has been reproduced and confirmed by my local dealer, who informed me that replacement parts have been back-ordered since April, with no estimated delivery date available. Many other customers are experiencing the same issue and have also been unable to obtain the necessary parts. Inspections: The vehicle has been inspected by the dealership, but no solution has been provided due to the lack of available replacement parts from the manufacturer. The manufacturer has not offered a viable timeline or alternative resolution. Warning Signs: Prior to the failure, I experienced warning lights related to engine performance. These warning messages first appeared in April, signaling an issue with the EGR valve. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Component or System Malfunction: The Exhaust Gas Recirculation (EGR) valve in my Chevy Volt failed, causing a complete loss of vehicle power and potentially leading to engine overheating. This malfunction has been widely reported among other Chevy Volt owners, and the EGR valve has been improperly designed. The part is not available for replacement, making it impossible to fix the issue, even though Chevy lists the cost at $3,000 to $4,000. See [XXX] as a sampling of people experiencing the problem. Safety Risks: The failure of the EGR valve puts both my safety and the safety of others at serious risk, as the sudden loss of power could result in accidents, especially when driving at higher speeds or in heavy traffic. Additionally, the potential for engine overheating increases the risk of further damage or even fire. Problem Confirmation: This problem has been reproduced and confirmed by my local dealer, who informed me that replacement parts have been back-ordered since April, with no estimated delivery date available. Many other customers are experiencing the same issue and have also been unable to obtain the necessary parts. Inspections: The vehicle has been inspected by the dealership, but no solution has been provided due to the lack of available replacement parts from the manufacturer. The manufacturer has not offered a viable timeline or alternative resolution. Warning Signs: Prior to the failure, I experienced warning lights related to engine performance. These warning messages first appeared in April, signaling an issue with the EGR valve. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11613503
Recall Date: Sep 9, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Egr valve failed. GM has this part in a national control status. Vehicle should be under warranty per the handbook but dealership is denting this. Dealer solution is to just disconnect the part and says it is safe to drive. Not comfortable with this since I have had this vehicle modified to allow myself who is handicapped the ability to drive it. Dealership wants prepayment of part before placing the order for it. Part is expensive and they have no idea how long they will be using my money before or if the part is available.
Corrective Action:
Egr valve failed. GM has this part in a national control status. Vehicle should be under warranty per the handbook but dealership is denting this. Dealer solution is to just disconnect the part and says it is safe to drive. Not comfortable with this since I have had this vehicle modified to allow myself who is handicapped the ability to drive it. Dealership wants prepayment of part before placing the order for it. Part is expensive and they have no idea how long they will be using my money before or if the part is available.
Additional Notes:
Egr valve failed. GM has this part in a national control status. Vehicle should be under warranty per the handbook but dealership is denting this. Dealer solution is to just disconnect the part and says it is safe to drive. Not comfortable with this since I have had this vehicle modified to allow myself who is handicapped the ability to drive it. Dealership wants prepayment of part before placing the order for it. Part is expensive and they have no idea how long they will be using my money before or if the part is available.
Mfg Campaign: 11613545
Recall Date: Sep 9, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
CEL came on in January 2024. Brought to dealer and diagnosed with failed EGR valve. EGR valve replacement part is not available from manufacturer. No information on when EGR valve might be available has been offered from dealer or manufacturer. Valve must be replaced to pass emissions inspection in December.
Corrective Action:
CEL came on in January 2024. Brought to dealer and diagnosed with failed EGR valve. EGR valve replacement part is not available from manufacturer. No information on when EGR valve might be available has been offered from dealer or manufacturer. Valve must be replaced to pass emissions inspection in December.
Additional Notes:
CEL came on in January 2024. Brought to dealer and diagnosed with failed EGR valve. EGR valve replacement part is not available from manufacturer. No information on when EGR valve might be available has been offered from dealer or manufacturer. Valve must be replaced to pass emissions inspection in December.
Mfg Campaign: 11613332
Recall Date: Sep 8, 2024
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The EGR valve in my Volt suddenly failed with NO warning while driving 70 mph on the highway. I had to pull over before the engine overheated and I stopped on the side of interstate in a very tight shoulder on a curve with traffic and semi trucks passing by very closely. I’ve now been waiting over one year for repair as Chevrolet is unable to make this part for a repair that is still covered under warranty. Very disappointed and I hope this report will help push a larger message through that Chevrolet is being irresponsible with making parts for the needed warranty repairs.
Corrective Action:
The EGR valve in my Volt suddenly failed with NO warning while driving 70 mph on the highway. I had to pull over before the engine overheated and I stopped on the side of interstate in a very tight shoulder on a curve with traffic and semi trucks passing by very closely. I’ve now been waiting over one year for repair as Chevrolet is unable to make this part for a repair that is still covered under warranty. Very disappointed and I hope this report will help push a larger message through that Chevrolet is being irresponsible with making parts for the needed warranty repairs.
Additional Notes:
The EGR valve in my Volt suddenly failed with NO warning while driving 70 mph on the highway. I had to pull over before the engine overheated and I stopped on the side of interstate in a very tight shoulder on a curve with traffic and semi trucks passing by very closely. I’ve now been waiting over one year for repair as Chevrolet is unable to make this part for a repair that is still covered under warranty. Very disappointed and I hope this report will help push a larger message through that Chevrolet is being irresponsible with making parts for the needed warranty repairs.
Mfg Campaign: 11613365
Recall Date: Sep 8, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
I was driving on a highway around 70 mph on cruise control, without warning a “propulsion power reduced” message came up with the check engine light turning on and the car stopped accelerating/let off of cruise control. Very dangerous when driving at speeds above 70mph. I took the Car to Chevy and they said it’s a EGR valve issue and that it would cost roughly $3,800 and the part is on massive back order. r Reading online, there’s many Volt drivers with the same issue and can’t get the part for months on (with some being offered a repurchase of the car from GM so the problem would go away) it seems like Chevy and or GM do not have sufficient parts to fix the massive amount of Volts having this specific problem and on top of that, this is the largest quote I’ve seen for this repair.
Corrective Action:
I was driving on a highway around 70 mph on cruise control, without warning a “propulsion power reduced” message came up with the check engine light turning on and the car stopped accelerating/let off of cruise control. Very dangerous when driving at speeds above 70mph. I took the Car to Chevy and they said it’s a EGR valve issue and that it would cost roughly $3,800 and the part is on massive back order. r Reading online, there’s many Volt drivers with the same issue and can’t get the part for months on (with some being offered a repurchase of the car from GM so the problem would go away) it seems like Chevy and or GM do not have sufficient parts to fix the massive amount of Volts having this specific problem and on top of that, this is the largest quote I’ve seen for this repair.
Additional Notes:
I was driving on a highway around 70 mph on cruise control, without warning a “propulsion power reduced” message came up with the check engine light turning on and the car stopped accelerating/let off of cruise control. Very dangerous when driving at speeds above 70mph. I took the Car to Chevy and they said it’s a EGR valve issue and that it would cost roughly $3,800 and the part is on massive back order. r Reading online, there’s many Volt drivers with the same issue and can’t get the part for months on (with some being offered a repurchase of the car from GM so the problem would go away) it seems like Chevy and or GM do not have sufficient parts to fix the massive amount of Volts having this specific problem and on top of that, this is the largest quote I’ve seen for this repair.
Mfg Campaign: 11612802
Recall Date: Sep 5, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I was driving on a highway around 70 mph on cruise control, without warning a “propulsion power reduced” message came up with the check engine light turning on and the car stopped accelerating/let off of cruise control. Very dangerous when driving at speeds above 70mph. I took the Car to Chevy and they said it’s a EGR valve issue and that it would cost roughly $3,800 and the part is on massive back order. r Reading online, there’s many Volt drivers with the same issue and can’t get the part for months on (with some being offered a repurchase of the car from GM so the problem would go away) it seems like Chevy and or GM do not have sufficient parts to fix the massive amount of Volts having this specific problem and on top of that, this is the largest quote I’ve seen for this repair.
Corrective Action:
I was driving on a highway around 70 mph on cruise control, without warning a “propulsion power reduced” message came up with the check engine light turning on and the car stopped accelerating/let off of cruise control. Very dangerous when driving at speeds above 70mph. I took the Car to Chevy and they said it’s a EGR valve issue and that it would cost roughly $3,800 and the part is on massive back order. r Reading online, there’s many Volt drivers with the same issue and can’t get the part for months on (with some being offered a repurchase of the car from GM so the problem would go away) it seems like Chevy and or GM do not have sufficient parts to fix the massive amount of Volts having this specific problem and on top of that, this is the largest quote I’ve seen for this repair.
Additional Notes:
I was driving on a highway around 70 mph on cruise control, without warning a “propulsion power reduced” message came up with the check engine light turning on and the car stopped accelerating/let off of cruise control. Very dangerous when driving at speeds above 70mph. I took the Car to Chevy and they said it’s a EGR valve issue and that it would cost roughly $3,800 and the part is on massive back order. r Reading online, there’s many Volt drivers with the same issue and can’t get the part for months on (with some being offered a repurchase of the car from GM so the problem would go away) it seems like Chevy and or GM do not have sufficient parts to fix the massive amount of Volts having this specific problem and on top of that, this is the largest quote I’ve seen for this repair.
Mfg Campaign: 11612802
Recall Date: Sep 5, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
P1E00 error code resulted in the propulsion system being reduced and climate controls turned off. My wife, driving at the time in a thunderstorm, lost the ability to drive the speed of traffic and also her windshield completely fogging up where she could not see. She could have been killed in this scenario in a number of ways. Took it to the dealer where GM apparently has no spare parts available for months??? Parts at fault are related to the EGR valve and cooler. CEL light came on and off for a few days prior. Failed to be able to pull the error code because it would go off.
Corrective Action:
P1E00 error code resulted in the propulsion system being reduced and climate controls turned off. My wife, driving at the time in a thunderstorm, lost the ability to drive the speed of traffic and also her windshield completely fogging up where she could not see. She could have been killed in this scenario in a number of ways. Took it to the dealer where GM apparently has no spare parts available for months??? Parts at fault are related to the EGR valve and cooler. CEL light came on and off for a few days prior. Failed to be able to pull the error code because it would go off.
Additional Notes:
P1E00 error code resulted in the propulsion system being reduced and climate controls turned off. My wife, driving at the time in a thunderstorm, lost the ability to drive the speed of traffic and also her windshield completely fogging up where she could not see. She could have been killed in this scenario in a number of ways. Took it to the dealer where GM apparently has no spare parts available for months??? Parts at fault are related to the EGR valve and cooler. CEL light came on and off for a few days prior. Failed to be able to pull the error code because it would go off.
Mfg Campaign: 11612854
Recall Date: Sep 5, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
P1E00 error code resulted in the propulsion system being reduced and climate controls turned off. My wife, driving at the time in a thunderstorm, lost the ability to drive the speed of traffic and also her windshield completely fogging up where she could not see. She could have been killed in this scenario in a number of ways. Took it to the dealer where GM apparently has no spare parts available for months??? Parts at fault are related to the EGR valve and cooler. CEL light came on and off for a few days prior. Failed to be able to pull the error code because it would go off.
Corrective Action:
P1E00 error code resulted in the propulsion system being reduced and climate controls turned off. My wife, driving at the time in a thunderstorm, lost the ability to drive the speed of traffic and also her windshield completely fogging up where she could not see. She could have been killed in this scenario in a number of ways. Took it to the dealer where GM apparently has no spare parts available for months??? Parts at fault are related to the EGR valve and cooler. CEL light came on and off for a few days prior. Failed to be able to pull the error code because it would go off.
Additional Notes:
P1E00 error code resulted in the propulsion system being reduced and climate controls turned off. My wife, driving at the time in a thunderstorm, lost the ability to drive the speed of traffic and also her windshield completely fogging up where she could not see. She could have been killed in this scenario in a number of ways. Took it to the dealer where GM apparently has no spare parts available for months??? Parts at fault are related to the EGR valve and cooler. CEL light came on and off for a few days prior. Failed to be able to pull the error code because it would go off.
Mfg Campaign: 11612854
Recall Date: Sep 5, 2024
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
P1E00 error code resulted in the propulsion system being reduced and climate controls turned off. My wife, driving at the time in a thunderstorm, lost the ability to drive the speed of traffic and also her windshield completely fogging up where she could not see. She could have been killed in this scenario in a number of ways. Took it to the dealer where GM apparently has no spare parts available for months??? Parts at fault are related to the EGR valve and cooler. CEL light came on and off for a few days prior. Failed to be able to pull the error code because it would go off.
Corrective Action:
P1E00 error code resulted in the propulsion system being reduced and climate controls turned off. My wife, driving at the time in a thunderstorm, lost the ability to drive the speed of traffic and also her windshield completely fogging up where she could not see. She could have been killed in this scenario in a number of ways. Took it to the dealer where GM apparently has no spare parts available for months??? Parts at fault are related to the EGR valve and cooler. CEL light came on and off for a few days prior. Failed to be able to pull the error code because it would go off.
Additional Notes:
P1E00 error code resulted in the propulsion system being reduced and climate controls turned off. My wife, driving at the time in a thunderstorm, lost the ability to drive the speed of traffic and also her windshield completely fogging up where she could not see. She could have been killed in this scenario in a number of ways. Took it to the dealer where GM apparently has no spare parts available for months??? Parts at fault are related to the EGR valve and cooler. CEL light came on and off for a few days prior. Failed to be able to pull the error code because it would go off.
Mfg Campaign: 11612854
Recall Date: Sep 5, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Purchased the '17 Chevy Volt for my Daughter on [XXX] with 58,867 miles. On [XXX], 60,600 miles; She was driving on the interstate when the engine temperature spiked, followed by a check engine light and a warning message: "Engine unavailable." The vehicle suddenly lost power when she reduced pressure on the accelerator, causing a rapid reduction in speed. nearly causing her to lose control. The vehicle's OBD Codes were scanned at a nearby auto parts store resulting in 30 DTC appearing. I found hundreds of complaints and posts about the F3UA fuse blown and a faulty EGR valve. A service bulletin for this issue was published by GM in Feb 2023. I notified the dealership of the issues and the vehicle was brought to Deacon Jones Chevy of Clinton, NC on July 16th. The service department informed me that the 12V Battery was bad and needed replacement to "correct" the issue, at a cost nearly $550. I asked if the fuse mentioned was blown and was informed that it was not. The check engine light was cleared and my daughter drove home. Before getting home, the check engine light came back on, the temperature spiked, and "propulsion power is reduced." message appeared. This was accompanied again by a rapid reduction in speed nearly causing a collision. I called the dealership back and informed them of the incident. They requested to have the vehicle brought back to the shop, however, towing was out of the question because the dealership is 70 miles from me & I did not want to drive the car in its condition. I took the vehicle to Team Chevy in Swansboro, NC, who ran proper diagnostics. I was informed the F3UA fuse was blown, caused by a short in the EGR Valve. The original dealer offered to split the cost, but Team Chevy said they could get the part & match price. When ordered, it showed the EGR Valve was backorder with no ETA. 6 weeks in and no safe transportation for my daughter and grandson. Significant safety issue with no replacement parts or accountability, ludicrous. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFOR
Corrective Action:
Purchased the '17 Chevy Volt for my Daughter on [XXX] with 58,867 miles. On [XXX], 60,600 miles; She was driving on the interstate when the engine temperature spiked, followed by a check engine light and a warning message: "Engine unavailable." The vehicle suddenly lost power when she reduced pressure on the accelerator, causing a rapid reduction in speed. nearly causing her to lose control. The vehicle's OBD Codes were scanned at a nearby auto parts store resulting in 30 DTC appearing. I found hundreds of complaints and posts about the F3UA fuse blown and a faulty EGR valve. A service bulletin for this issue was published by GM in Feb 2023. I notified the dealership of the issues and the vehicle was brought to Deacon Jones Chevy of Clinton, NC on July 16th. The service department informed me that the 12V Battery was bad and needed replacement to "correct" the issue, at a cost nearly $550. I asked if the fuse mentioned was blown and was informed that it was not. The check engine light was cleared and my daughter drove home. Before getting home, the check engine light came back on, the temperature spiked, and "propulsion power is reduced." message appeared. This was accompanied again by a rapid reduction in speed nearly causing a collision. I called the dealership back and informed them of the incident. They requested to have the vehicle brought back to the shop, however, towing was out of the question because the dealership is 70 miles from me & I did not want to drive the car in its condition. I took the vehicle to Team Chevy in Swansboro, NC, who ran proper diagnostics. I was informed the F3UA fuse was blown, caused by a short in the EGR Valve. The original dealer offered to split the cost, but Team Chevy said they could get the part & match price. When ordered, it showed the EGR Valve was backorder with no ETA. 6 weeks in and no safe transportation for my daughter and grandson. Significant safety issue with no replacement parts or accountability, ludicrous. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFOR
Additional Notes:
Purchased the '17 Chevy Volt for my Daughter on [XXX] with 58,867 miles. On [XXX], 60,600 miles; She was driving on the interstate when the engine temperature spiked, followed by a check engine light and a warning message: "Engine unavailable." The vehicle suddenly lost power when she reduced pressure on the accelerator, causing a rapid reduction in speed. nearly causing her to lose control. The vehicle's OBD Codes were scanned at a nearby auto parts store resulting in 30 DTC appearing. I found hundreds of complaints and posts about the F3UA fuse blown and a faulty EGR valve. A service bulletin for this issue was published by GM in Feb 2023. I notified the dealership of the issues and the vehicle was brought to Deacon Jones Chevy of Clinton, NC on July 16th. The service department informed me that the 12V Battery was bad and needed replacement to "correct" the issue, at a cost nearly $550. I asked if the fuse mentioned was blown and was informed that it was not. The check engine light was cleared and my daughter drove home. Before getting home, the check engine light came back on, the temperature spiked, and "propulsion power is reduced." message appeared. This was accompanied again by a rapid reduction in speed nearly causing a collision. I called the dealership back and informed them of the incident. They requested to have the vehicle brought back to the shop, however, towing was out of the question because the dealership is 70 miles from me & I did not want to drive the car in its condition. I took the vehicle to Team Chevy in Swansboro, NC, who ran proper diagnostics. I was informed the F3UA fuse was blown, caused by a short in the EGR Valve. The original dealer offered to split the cost, but Team Chevy said they could get the part & match price. When ordered, it showed the EGR Valve was backorder with no ETA. 6 weeks in and no safe transportation for my daughter and grandson. Significant safety issue with no replacement parts or accountability, ludicrous. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFOR
Mfg Campaign: 11612698
Recall Date: Sep 4, 2024
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury