Complaints & Recalls
Consumer Complaints
1.1K ComplaintsGeneral Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
On November 8, I was on a 5 hour drive and after 4 hours while driving on the gas engine since the 43 mile electric range was already depleted, a warning suddenly appeared on the dashboard screen - Shift to Park, something about reduced propulsion and the check engine light came on. I was driving 55 mph on a highway and immediately had no propulsion whatsoever. Tried to pull over and barely got to the edge of the highway with cars and trucks speeding behind me and then around me. On the roadside, the car would turn on and off and I could change gears with the shifter, but no matter what I did the propulsion to move the car would not work. The car had to be towed to the nearest dealership for repairs where it remains.
Corrective Action:
On November 8, I was on a 5 hour drive and after 4 hours while driving on the gas engine since the 43 mile electric range was already depleted, a warning suddenly appeared on the dashboard screen - Shift to Park, something about reduced propulsion and the check engine light came on. I was driving 55 mph on a highway and immediately had no propulsion whatsoever. Tried to pull over and barely got to the edge of the highway with cars and trucks speeding behind me and then around me. On the roadside, the car would turn on and off and I could change gears with the shifter, but no matter what I did the propulsion to move the car would not work. The car had to be towed to the nearest dealership for repairs where it remains.
Additional Notes:
On November 8, I was on a 5 hour drive and after 4 hours while driving on the gas engine since the 43 mile electric range was already depleted, a warning suddenly appeared on the dashboard screen - Shift to Park, something about reduced propulsion and the check engine light came on. I was driving 55 mph on a highway and immediately had no propulsion whatsoever. Tried to pull over and barely got to the edge of the highway with cars and trucks speeding behind me and then around me. On the roadside, the car would turn on and off and I could change gears with the shifter, but no matter what I did the propulsion to move the car would not work. The car had to be towed to the nearest dealership for repairs where it remains.
Mfg Campaign: 11625121
Recall Date: Nov 14, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
On November 8, I was on a 5 hour drive and after 4 hours while driving on the gas engine since the 43 mile electric range was already depleted, a warning suddenly appeared on the dashboard screen - Shift to Park, something about reduced propulsion and the check engine light came on. I was driving 55 mph on a highway and immediately had no propulsion whatsoever. Tried to pull over and barely got to the edge of the highway with cars and trucks speeding behind me and then around me. On the roadside, the car would turn on and off and I could change gears with the shifter, but no matter what I did the propulsion to move the car would not work. The car had to be towed to the nearest dealership for repairs where it remains.
Corrective Action:
On November 8, I was on a 5 hour drive and after 4 hours while driving on the gas engine since the 43 mile electric range was already depleted, a warning suddenly appeared on the dashboard screen - Shift to Park, something about reduced propulsion and the check engine light came on. I was driving 55 mph on a highway and immediately had no propulsion whatsoever. Tried to pull over and barely got to the edge of the highway with cars and trucks speeding behind me and then around me. On the roadside, the car would turn on and off and I could change gears with the shifter, but no matter what I did the propulsion to move the car would not work. The car had to be towed to the nearest dealership for repairs where it remains.
Additional Notes:
On November 8, I was on a 5 hour drive and after 4 hours while driving on the gas engine since the 43 mile electric range was already depleted, a warning suddenly appeared on the dashboard screen - Shift to Park, something about reduced propulsion and the check engine light came on. I was driving 55 mph on a highway and immediately had no propulsion whatsoever. Tried to pull over and barely got to the edge of the highway with cars and trucks speeding behind me and then around me. On the roadside, the car would turn on and off and I could change gears with the shifter, but no matter what I did the propulsion to move the car would not work. The car had to be towed to the nearest dealership for repairs where it remains.
Mfg Campaign: 11625121
Recall Date: Nov 14, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Dear NHTSA officer, I am writing to report a serious safety incident involving my 2017 Chevrolet Volt. On November 9, 2024, while driving with my family, our vehicle unexpectedly lost power without any warning. The details of the incident are as follows: Incident: The car powered off suddenly. Passengers: Myself, my wife, and our two children were in the vehicle. Aftermath: We were unable to restart the car despite multiple attempts. Resolution: It took two hours and assistance from neighbors to push the car back to our driveway. Upon researching this issue, I discovered that other 2017 Chevrolet Volt owners have reported similar symptoms, which appear to be related to Battery Energy Control Module (BECM) failures. Furthermore, I found that GM issued Technical Service Bulletin (TSB) 18-NA-261 addressing "an internal issue within the Battery Energy Control Module" for Volt models. This incident has raised serious concerns about the safety and reliability of our vehicle. I am requesting immediate attention to this matter, including: A thorough inspection and repair of our vehicle Information on any recalls or extended warranties related to this issue Assurance of the vehicle's safety for future use Given the potential danger posed by sudden power loss while driving, I believe this issue warrants urgent attention and possibly a wider recall. Thank you for your prompt attention to this critical safety matter. I look forward to your timely response and resolution. Sincerely,
Corrective Action:
Dear NHTSA officer, I am writing to report a serious safety incident involving my 2017 Chevrolet Volt. On November 9, 2024, while driving with my family, our vehicle unexpectedly lost power without any warning. The details of the incident are as follows: Incident: The car powered off suddenly. Passengers: Myself, my wife, and our two children were in the vehicle. Aftermath: We were unable to restart the car despite multiple attempts. Resolution: It took two hours and assistance from neighbors to push the car back to our driveway. Upon researching this issue, I discovered that other 2017 Chevrolet Volt owners have reported similar symptoms, which appear to be related to Battery Energy Control Module (BECM) failures. Furthermore, I found that GM issued Technical Service Bulletin (TSB) 18-NA-261 addressing "an internal issue within the Battery Energy Control Module" for Volt models. This incident has raised serious concerns about the safety and reliability of our vehicle. I am requesting immediate attention to this matter, including: A thorough inspection and repair of our vehicle Information on any recalls or extended warranties related to this issue Assurance of the vehicle's safety for future use Given the potential danger posed by sudden power loss while driving, I believe this issue warrants urgent attention and possibly a wider recall. Thank you for your prompt attention to this critical safety matter. I look forward to your timely response and resolution. Sincerely,
Additional Notes:
Dear NHTSA officer, I am writing to report a serious safety incident involving my 2017 Chevrolet Volt. On November 9, 2024, while driving with my family, our vehicle unexpectedly lost power without any warning. The details of the incident are as follows: Incident: The car powered off suddenly. Passengers: Myself, my wife, and our two children were in the vehicle. Aftermath: We were unable to restart the car despite multiple attempts. Resolution: It took two hours and assistance from neighbors to push the car back to our driveway. Upon researching this issue, I discovered that other 2017 Chevrolet Volt owners have reported similar symptoms, which appear to be related to Battery Energy Control Module (BECM) failures. Furthermore, I found that GM issued Technical Service Bulletin (TSB) 18-NA-261 addressing "an internal issue within the Battery Energy Control Module" for Volt models. This incident has raised serious concerns about the safety and reliability of our vehicle. I am requesting immediate attention to this matter, including: A thorough inspection and repair of our vehicle Information on any recalls or extended warranties related to this issue Assurance of the vehicle's safety for future use Given the potential danger posed by sudden power loss while driving, I believe this issue warrants urgent attention and possibly a wider recall. Thank you for your prompt attention to this critical safety matter. I look forward to your timely response and resolution. Sincerely,
Mfg Campaign: 11624550
Recall Date: Nov 11, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Was driving on highway when given error ""Propulsion Power Reduced." This resulted in less power available, which is a safety hazard. Then after a while of driving (on the highway) I received the error "Engine Not Available," which caused me to have to continue on electric only power. If I did not have any battery left in the traction battery, I would have had to maneuver to the shoulder. The error code revealed by a scan with the OBD device P0403 relates to a failed EGR valve. There are no replacement parts for this valve, according to GM, so future failure is likely.
Corrective Action:
Was driving on highway when given error ""Propulsion Power Reduced." This resulted in less power available, which is a safety hazard. Then after a while of driving (on the highway) I received the error "Engine Not Available," which caused me to have to continue on electric only power. If I did not have any battery left in the traction battery, I would have had to maneuver to the shoulder. The error code revealed by a scan with the OBD device P0403 relates to a failed EGR valve. There are no replacement parts for this valve, according to GM, so future failure is likely.
Additional Notes:
Was driving on highway when given error ""Propulsion Power Reduced." This resulted in less power available, which is a safety hazard. Then after a while of driving (on the highway) I received the error "Engine Not Available," which caused me to have to continue on electric only power. If I did not have any battery left in the traction battery, I would have had to maneuver to the shoulder. The error code revealed by a scan with the OBD device P0403 relates to a failed EGR valve. There are no replacement parts for this valve, according to GM, so future failure is likely.
Mfg Campaign: 11623968
Recall Date: Nov 7, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
While operating my Chevy Volt on a Los Angeles Freeway, warning lights came on informing me to park immediately, and that the power propulsion was reduced. The Check Engine light also came on. At that point the “Shift to Park” message came on. My car is experiencing the “Shift to Park” issue. I already had this happen previously in 2023. The repair cost $1,200. There are many, many references to this issue on the Internet. The “Shift to Park” defect is well known in the Chevy Volt community. When this happened the SECOND time, ([XXX]), I was stranded on the side of an LA freeway. The car will not start. It will cycle through the “Shift to Park” message on the dashboard and it will not go anywhere. The car initializes, so there is power in the vehicle, but no propulsion. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
While operating my Chevy Volt on a Los Angeles Freeway, warning lights came on informing me to park immediately, and that the power propulsion was reduced. The Check Engine light also came on. At that point the “Shift to Park” message came on. My car is experiencing the “Shift to Park” issue. I already had this happen previously in 2023. The repair cost $1,200. There are many, many references to this issue on the Internet. The “Shift to Park” defect is well known in the Chevy Volt community. When this happened the SECOND time, ([XXX]), I was stranded on the side of an LA freeway. The car will not start. It will cycle through the “Shift to Park” message on the dashboard and it will not go anywhere. The car initializes, so there is power in the vehicle, but no propulsion. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
While operating my Chevy Volt on a Los Angeles Freeway, warning lights came on informing me to park immediately, and that the power propulsion was reduced. The Check Engine light also came on. At that point the “Shift to Park” message came on. My car is experiencing the “Shift to Park” issue. I already had this happen previously in 2023. The repair cost $1,200. There are many, many references to this issue on the Internet. The “Shift to Park” defect is well known in the Chevy Volt community. When this happened the SECOND time, ([XXX]), I was stranded on the side of an LA freeway. The car will not start. It will cycle through the “Shift to Park” message on the dashboard and it will not go anywhere. The car initializes, so there is power in the vehicle, but no propulsion. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11622133
Recall Date: Oct 27, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
While operating my Chevy Volt on a Los Angeles Freeway, warning lights came on informing me to park immediately, and that the power propulsion was reduced. The Check Engine light also came on. At that point the “Shift to Park” message came on. My car is experiencing the “Shift to Park” issue. I already had this happen previously in 2023. The repair cost $1,200. There are many, many references to this issue on the Internet. The “Shift to Park” defect is well known in the Chevy Volt community. When this happened the SECOND time, ([XXX]), I was stranded on the side of an LA freeway. The car will not start. It will cycle through the “Shift to Park” message on the dashboard and it will not go anywhere. The car initializes, so there is power in the vehicle, but no propulsion. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
While operating my Chevy Volt on a Los Angeles Freeway, warning lights came on informing me to park immediately, and that the power propulsion was reduced. The Check Engine light also came on. At that point the “Shift to Park” message came on. My car is experiencing the “Shift to Park” issue. I already had this happen previously in 2023. The repair cost $1,200. There are many, many references to this issue on the Internet. The “Shift to Park” defect is well known in the Chevy Volt community. When this happened the SECOND time, ([XXX]), I was stranded on the side of an LA freeway. The car will not start. It will cycle through the “Shift to Park” message on the dashboard and it will not go anywhere. The car initializes, so there is power in the vehicle, but no propulsion. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
While operating my Chevy Volt on a Los Angeles Freeway, warning lights came on informing me to park immediately, and that the power propulsion was reduced. The Check Engine light also came on. At that point the “Shift to Park” message came on. My car is experiencing the “Shift to Park” issue. I already had this happen previously in 2023. The repair cost $1,200. There are many, many references to this issue on the Internet. The “Shift to Park” defect is well known in the Chevy Volt community. When this happened the SECOND time, ([XXX]), I was stranded on the side of an LA freeway. The car will not start. It will cycle through the “Shift to Park” message on the dashboard and it will not go anywhere. The car initializes, so there is power in the vehicle, but no propulsion. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11622133
Recall Date: Oct 27, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
While operating my Chevy Volt on a Los Angeles Freeway, warning lights came on informing me to park immediately, and that the power propulsion was reduced. The Check Engine light also came on. At that point the “Shift to Park” message came on. My car is experiencing the “Shift to Park” issue. I already had this happen previously in 2023. The repair cost $1,200. There are many, many references to this issue on the Internet. The “Shift to Park” defect is well known in the Chevy Volt community. When this happened the SECOND time, ([XXX]), I was stranded on the side of an LA freeway. The car will not start. It will cycle through the “Shift to Park” message on the dashboard and it will not go anywhere. The car initializes, so there is power in the vehicle, but no propulsion. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
While operating my Chevy Volt on a Los Angeles Freeway, warning lights came on informing me to park immediately, and that the power propulsion was reduced. The Check Engine light also came on. At that point the “Shift to Park” message came on. My car is experiencing the “Shift to Park” issue. I already had this happen previously in 2023. The repair cost $1,200. There are many, many references to this issue on the Internet. The “Shift to Park” defect is well known in the Chevy Volt community. When this happened the SECOND time, ([XXX]), I was stranded on the side of an LA freeway. The car will not start. It will cycle through the “Shift to Park” message on the dashboard and it will not go anywhere. The car initializes, so there is power in the vehicle, but no propulsion. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
While operating my Chevy Volt on a Los Angeles Freeway, warning lights came on informing me to park immediately, and that the power propulsion was reduced. The Check Engine light also came on. At that point the “Shift to Park” message came on. My car is experiencing the “Shift to Park” issue. I already had this happen previously in 2023. The repair cost $1,200. There are many, many references to this issue on the Internet. The “Shift to Park” defect is well known in the Chevy Volt community. When this happened the SECOND time, ([XXX]), I was stranded on the side of an LA freeway. The car will not start. It will cycle through the “Shift to Park” message on the dashboard and it will not go anywhere. The car initializes, so there is power in the vehicle, but no propulsion. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11622133
Recall Date: Oct 27, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2017 Chevrolet Volt. The contact stated while driving 60 MPH, the vehicle lost motive power. The contact depressed the accelerator pedal, but the vehicle failed to exceed 30 MPH. The contact stated that the message "Propulsion Power Reduced" was displayed on the instrument panel. The contact had taken the vehicle to the dealer, and it was diagnosed and determined that the 12V battery needed to be replaced. The vehicle was repaired; however, the failure reoccurred. Additionally, the contact stated that the hybrid battery was no longer charging and failed to turn on. The contact had the vehicle towed to the same dealer however, the vehicle was not repaired. The manufacturer was notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 60,000.
Corrective Action:
The contact owns a 2017 Chevrolet Volt. The contact stated while driving 60 MPH, the vehicle lost motive power. The contact depressed the accelerator pedal, but the vehicle failed to exceed 30 MPH. The contact stated that the message "Propulsion Power Reduced" was displayed on the instrument panel. The contact had taken the vehicle to the dealer, and it was diagnosed and determined that the 12V battery needed to be replaced. The vehicle was repaired; however, the failure reoccurred. Additionally, the contact stated that the hybrid battery was no longer charging and failed to turn on. The contact had the vehicle towed to the same dealer however, the vehicle was not repaired. The manufacturer was notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 60,000.
Additional Notes:
The contact owns a 2017 Chevrolet Volt. The contact stated while driving 60 MPH, the vehicle lost motive power. The contact depressed the accelerator pedal, but the vehicle failed to exceed 30 MPH. The contact stated that the message "Propulsion Power Reduced" was displayed on the instrument panel. The contact had taken the vehicle to the dealer, and it was diagnosed and determined that the 12V battery needed to be replaced. The vehicle was repaired; however, the failure reoccurred. Additionally, the contact stated that the hybrid battery was no longer charging and failed to turn on. The contact had the vehicle towed to the same dealer however, the vehicle was not repaired. The manufacturer was notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 60,000.
Mfg Campaign: 11620665
Recall Date: Oct 18, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM:PROPULSION SYSTEM
Potential Consequences:
The contact owns a 2017 Chevrolet Volt. The contact stated while driving 60 MPH, the vehicle lost motive power. The contact depressed the accelerator pedal, but the vehicle failed to exceed 30 MPH. The contact stated that the message "Propulsion Power Reduced" was displayed on the instrument panel. The contact had taken the vehicle to the dealer, and it was diagnosed and determined that the 12V battery needed to be replaced. The vehicle was repaired; however, the failure reoccurred. Additionally, the contact stated that the hybrid battery was no longer charging and failed to turn on. The contact had the vehicle towed to the same dealer however, the vehicle was not repaired. The manufacturer was notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 60,000.
Corrective Action:
The contact owns a 2017 Chevrolet Volt. The contact stated while driving 60 MPH, the vehicle lost motive power. The contact depressed the accelerator pedal, but the vehicle failed to exceed 30 MPH. The contact stated that the message "Propulsion Power Reduced" was displayed on the instrument panel. The contact had taken the vehicle to the dealer, and it was diagnosed and determined that the 12V battery needed to be replaced. The vehicle was repaired; however, the failure reoccurred. Additionally, the contact stated that the hybrid battery was no longer charging and failed to turn on. The contact had the vehicle towed to the same dealer however, the vehicle was not repaired. The manufacturer was notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 60,000.
Additional Notes:
The contact owns a 2017 Chevrolet Volt. The contact stated while driving 60 MPH, the vehicle lost motive power. The contact depressed the accelerator pedal, but the vehicle failed to exceed 30 MPH. The contact stated that the message "Propulsion Power Reduced" was displayed on the instrument panel. The contact had taken the vehicle to the dealer, and it was diagnosed and determined that the 12V battery needed to be replaced. The vehicle was repaired; however, the failure reoccurred. Additionally, the contact stated that the hybrid battery was no longer charging and failed to turn on. The contact had the vehicle towed to the same dealer however, the vehicle was not repaired. The manufacturer was notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 60,000.
Mfg Campaign: 11620665
Recall Date: Oct 18, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
In what appears to be (based on Google search) hundreds of Volts have the failure whereby the ERG valve fails, but GM is no longer making the part and has an indefinite date to produce them. When this part fails the engine light comes on the the vehicle is not allowed to go over 45 MPH, creating a safety issue when on highways (I live rural, all all roads are over >=55 MPH). GM is unwilling to trade the car at fair value for a new one, nor willing to provide loaners. So the car can only sit in the garage with no resolution. GM is aware of the issue, nut is unwilling to address.
Corrective Action:
In what appears to be (based on Google search) hundreds of Volts have the failure whereby the ERG valve fails, but GM is no longer making the part and has an indefinite date to produce them. When this part fails the engine light comes on the the vehicle is not allowed to go over 45 MPH, creating a safety issue when on highways (I live rural, all all roads are over >=55 MPH). GM is unwilling to trade the car at fair value for a new one, nor willing to provide loaners. So the car can only sit in the garage with no resolution. GM is aware of the issue, nut is unwilling to address.
Additional Notes:
In what appears to be (based on Google search) hundreds of Volts have the failure whereby the ERG valve fails, but GM is no longer making the part and has an indefinite date to produce them. When this part fails the engine light comes on the the vehicle is not allowed to go over 45 MPH, creating a safety issue when on highways (I live rural, all all roads are over >=55 MPH). GM is unwilling to trade the car at fair value for a new one, nor willing to provide loaners. So the car can only sit in the garage with no resolution. GM is aware of the issue, nut is unwilling to address.
Mfg Campaign: 11620396
Recall Date: Oct 17, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Currently, two two issues are ongoing with my 2017 Chevrolet Volt Premier. I took my Volt to Epic Chevrolet in Sacramento, CA, on August 9, 2024, because the "Propulsion Power Is Reduced" warning and the "Service Park Assist System" warning came on with the "Check Engine" light. After diagnosis I was informed that the "EGR Valve" has failed; however, Chevrolet cannot procure the EGR Valve to repair my Volt and it is now October 14. I have been coordinating with Chevrolet Customer Assistance who continue to inform me that they are looking for the part but cannot provide it - apparently this part has been redesigned. This is the third time in 12 months that the Volt has been in for repair, all under warranty, for charging and propulsion related issues. On August 23, 2023, the Volt was in the shop for 15 days getting the "Battery Energy Control Module" replaced under warranty. On [XXX], one week after being repaired, my car would not start and had to be towed. That time the "Hybrid Battery Disconnect Relay Assembly" failed and was in the shop for 14 days, again repaired under warranty. This time, my car has been in the shop for 66 days waiting for an EGR Valve that, per Epic Chevrolet, is covered under warranty. It is unacceptable for Chevrolet to warranty its cars but not have the parts to perform the repair and let owners continue to pay loans on a car, insure a car, and have financial hardships for not having a car. I am not confident that, once fixed, something else will not go wrong. Plus, I was quoted $1,160 to fix the safety issue of the Parking Collision Warning. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Currently, two two issues are ongoing with my 2017 Chevrolet Volt Premier. I took my Volt to Epic Chevrolet in Sacramento, CA, on August 9, 2024, because the "Propulsion Power Is Reduced" warning and the "Service Park Assist System" warning came on with the "Check Engine" light. After diagnosis I was informed that the "EGR Valve" has failed; however, Chevrolet cannot procure the EGR Valve to repair my Volt and it is now October 14. I have been coordinating with Chevrolet Customer Assistance who continue to inform me that they are looking for the part but cannot provide it - apparently this part has been redesigned. This is the third time in 12 months that the Volt has been in for repair, all under warranty, for charging and propulsion related issues. On August 23, 2023, the Volt was in the shop for 15 days getting the "Battery Energy Control Module" replaced under warranty. On [XXX], one week after being repaired, my car would not start and had to be towed. That time the "Hybrid Battery Disconnect Relay Assembly" failed and was in the shop for 14 days, again repaired under warranty. This time, my car has been in the shop for 66 days waiting for an EGR Valve that, per Epic Chevrolet, is covered under warranty. It is unacceptable for Chevrolet to warranty its cars but not have the parts to perform the repair and let owners continue to pay loans on a car, insure a car, and have financial hardships for not having a car. I am not confident that, once fixed, something else will not go wrong. Plus, I was quoted $1,160 to fix the safety issue of the Parking Collision Warning. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Currently, two two issues are ongoing with my 2017 Chevrolet Volt Premier. I took my Volt to Epic Chevrolet in Sacramento, CA, on August 9, 2024, because the "Propulsion Power Is Reduced" warning and the "Service Park Assist System" warning came on with the "Check Engine" light. After diagnosis I was informed that the "EGR Valve" has failed; however, Chevrolet cannot procure the EGR Valve to repair my Volt and it is now October 14. I have been coordinating with Chevrolet Customer Assistance who continue to inform me that they are looking for the part but cannot provide it - apparently this part has been redesigned. This is the third time in 12 months that the Volt has been in for repair, all under warranty, for charging and propulsion related issues. On August 23, 2023, the Volt was in the shop for 15 days getting the "Battery Energy Control Module" replaced under warranty. On [XXX], one week after being repaired, my car would not start and had to be towed. That time the "Hybrid Battery Disconnect Relay Assembly" failed and was in the shop for 14 days, again repaired under warranty. This time, my car has been in the shop for 66 days waiting for an EGR Valve that, per Epic Chevrolet, is covered under warranty. It is unacceptable for Chevrolet to warranty its cars but not have the parts to perform the repair and let owners continue to pay loans on a car, insure a car, and have financial hardships for not having a car. I am not confident that, once fixed, something else will not go wrong. Plus, I was quoted $1,160 to fix the safety issue of the Parking Collision Warning. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11619651
Recall Date: Oct 14, 2024
General Motors, Llc
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
Currently, two two issues are ongoing with my 2017 Chevrolet Volt Premier. I took my Volt to Epic Chevrolet in Sacramento, CA, on August 9, 2024, because the "Propulsion Power Is Reduced" warning and the "Service Park Assist System" warning came on with the "Check Engine" light. After diagnosis I was informed that the "EGR Valve" has failed; however, Chevrolet cannot procure the EGR Valve to repair my Volt and it is now October 14. I have been coordinating with Chevrolet Customer Assistance who continue to inform me that they are looking for the part but cannot provide it - apparently this part has been redesigned. This is the third time in 12 months that the Volt has been in for repair, all under warranty, for charging and propulsion related issues. On August 23, 2023, the Volt was in the shop for 15 days getting the "Battery Energy Control Module" replaced under warranty. On [XXX], one week after being repaired, my car would not start and had to be towed. That time the "Hybrid Battery Disconnect Relay Assembly" failed and was in the shop for 14 days, again repaired under warranty. This time, my car has been in the shop for 66 days waiting for an EGR Valve that, per Epic Chevrolet, is covered under warranty. It is unacceptable for Chevrolet to warranty its cars but not have the parts to perform the repair and let owners continue to pay loans on a car, insure a car, and have financial hardships for not having a car. I am not confident that, once fixed, something else will not go wrong. Plus, I was quoted $1,160 to fix the safety issue of the Parking Collision Warning. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Currently, two two issues are ongoing with my 2017 Chevrolet Volt Premier. I took my Volt to Epic Chevrolet in Sacramento, CA, on August 9, 2024, because the "Propulsion Power Is Reduced" warning and the "Service Park Assist System" warning came on with the "Check Engine" light. After diagnosis I was informed that the "EGR Valve" has failed; however, Chevrolet cannot procure the EGR Valve to repair my Volt and it is now October 14. I have been coordinating with Chevrolet Customer Assistance who continue to inform me that they are looking for the part but cannot provide it - apparently this part has been redesigned. This is the third time in 12 months that the Volt has been in for repair, all under warranty, for charging and propulsion related issues. On August 23, 2023, the Volt was in the shop for 15 days getting the "Battery Energy Control Module" replaced under warranty. On [XXX], one week after being repaired, my car would not start and had to be towed. That time the "Hybrid Battery Disconnect Relay Assembly" failed and was in the shop for 14 days, again repaired under warranty. This time, my car has been in the shop for 66 days waiting for an EGR Valve that, per Epic Chevrolet, is covered under warranty. It is unacceptable for Chevrolet to warranty its cars but not have the parts to perform the repair and let owners continue to pay loans on a car, insure a car, and have financial hardships for not having a car. I am not confident that, once fixed, something else will not go wrong. Plus, I was quoted $1,160 to fix the safety issue of the Parking Collision Warning. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Currently, two two issues are ongoing with my 2017 Chevrolet Volt Premier. I took my Volt to Epic Chevrolet in Sacramento, CA, on August 9, 2024, because the "Propulsion Power Is Reduced" warning and the "Service Park Assist System" warning came on with the "Check Engine" light. After diagnosis I was informed that the "EGR Valve" has failed; however, Chevrolet cannot procure the EGR Valve to repair my Volt and it is now October 14. I have been coordinating with Chevrolet Customer Assistance who continue to inform me that they are looking for the part but cannot provide it - apparently this part has been redesigned. This is the third time in 12 months that the Volt has been in for repair, all under warranty, for charging and propulsion related issues. On August 23, 2023, the Volt was in the shop for 15 days getting the "Battery Energy Control Module" replaced under warranty. On [XXX], one week after being repaired, my car would not start and had to be towed. That time the "Hybrid Battery Disconnect Relay Assembly" failed and was in the shop for 14 days, again repaired under warranty. This time, my car has been in the shop for 66 days waiting for an EGR Valve that, per Epic Chevrolet, is covered under warranty. It is unacceptable for Chevrolet to warranty its cars but not have the parts to perform the repair and let owners continue to pay loans on a car, insure a car, and have financial hardships for not having a car. I am not confident that, once fixed, something else will not go wrong. Plus, I was quoted $1,160 to fix the safety issue of the Parking Collision Warning. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11619651
Recall Date: Oct 14, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My BECM failed and should be covered under the N23243268 special coverage. For some reason, GM is saying that the special coverage does not apply to my VIN despite the fact that I am experiencing the exact failure that this special coverage is supposed to cover and it is during the covered years of 2016-2018 where this issue is known to be common.
Corrective Action:
My BECM failed and should be covered under the N23243268 special coverage. For some reason, GM is saying that the special coverage does not apply to my VIN despite the fact that I am experiencing the exact failure that this special coverage is supposed to cover and it is during the covered years of 2016-2018 where this issue is known to be common.
Additional Notes:
My BECM failed and should be covered under the N23243268 special coverage. For some reason, GM is saying that the special coverage does not apply to my VIN despite the fact that I am experiencing the exact failure that this special coverage is supposed to cover and it is during the covered years of 2016-2018 where this issue is known to be common.
Mfg Campaign: 11619449
Recall Date: Oct 12, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Mil came on for egr malfunction. Part not available.
Corrective Action:
Mil came on for egr malfunction. Part not available.
Additional Notes:
Mil came on for egr malfunction. Part not available.
Mfg Campaign: 11619032
Recall Date: Oct 10, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
At least 4 times in the past 1.5 years, my car has given the message “propulsion power is reduced” at random times. Each time after receiving this message, the car engine begins making a loud noise and the acceleration is greatly reduced, forcing me to drive at a slower speed until the message goes away. The most recent time it happened, in Aug 2024, it was late at night in an area with little to no cell service and I was genuinely terrified the car would just shut down, as I knew this model has done the same to other Volt owners. Thankfully, I did make it home, but this is something that has happened more times than I’m comfortable with, and I fear the day it happens again and puts others at risk. It has not received any further inspection other than the yearly state inspection, which is up to date.
Corrective Action:
At least 4 times in the past 1.5 years, my car has given the message “propulsion power is reduced” at random times. Each time after receiving this message, the car engine begins making a loud noise and the acceleration is greatly reduced, forcing me to drive at a slower speed until the message goes away. The most recent time it happened, in Aug 2024, it was late at night in an area with little to no cell service and I was genuinely terrified the car would just shut down, as I knew this model has done the same to other Volt owners. Thankfully, I did make it home, but this is something that has happened more times than I’m comfortable with, and I fear the day it happens again and puts others at risk. It has not received any further inspection other than the yearly state inspection, which is up to date.
Additional Notes:
At least 4 times in the past 1.5 years, my car has given the message “propulsion power is reduced” at random times. Each time after receiving this message, the car engine begins making a loud noise and the acceleration is greatly reduced, forcing me to drive at a slower speed until the message goes away. The most recent time it happened, in Aug 2024, it was late at night in an area with little to no cell service and I was genuinely terrified the car would just shut down, as I knew this model has done the same to other Volt owners. Thankfully, I did make it home, but this is something that has happened more times than I’m comfortable with, and I fear the day it happens again and puts others at risk. It has not received any further inspection other than the yearly state inspection, which is up to date.
Mfg Campaign: 11619106
Recall Date: Oct 10, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Automation-On 10.1.24 my car stopped working. It would turn on, but would not shift. It was also showing my EV was fully charged but the EV miles read 0. My husband came and plugged my car in and saw that when I turned the car on it read "shift to park" Also the codes from my OnStar app read "Lithium Ion Battery"- Issue found in High Voltage battery. "12 volt battery needs attention" 10.2.24 we called GM to report issues and referenced N232432680 (BCEM). We were informed that even though we can read diagnostic reports on OnStar it needed to be confirmed from a certified GM dealership that they could not confirm this is the warranty issue if they did not 1st had the certified dealership share their diagnostic report. Bergstrom shared it sounded like BECM that is under warranty. They continued to share it didnt look good and the VIN was not in the system to be covered. Shared the minimum amount we would pay was $440 for the 2 issues for labor/diagnostics.10.4.24 we called GM to file a report we were given a case manager to work our case. 10.8.24 received call from case manager shared no warranties seen on file. I asked for this to be documented and emailed to me, I was told she could not share this information other than this phone call. Bergstrom called saying the car was ready to pick up, cleared codes/no issues, drove 26 miles with no codes. Shared GM never seen/heard anything like this and had no advise/help to offer. Shared only charged for 1 hour of labor. Asked for trade in for car. Was given price $1,200 under trade in value. Cause due to car not safe, potential issues. No documentation shared, nothing to show issues, car is clean/cleared to drive they had no answer than my car was fine but was not able to give lowest amount for trade in due to issues
Corrective Action:
Automation-On 10.1.24 my car stopped working. It would turn on, but would not shift. It was also showing my EV was fully charged but the EV miles read 0. My husband came and plugged my car in and saw that when I turned the car on it read "shift to park" Also the codes from my OnStar app read "Lithium Ion Battery"- Issue found in High Voltage battery. "12 volt battery needs attention" 10.2.24 we called GM to report issues and referenced N232432680 (BCEM). We were informed that even though we can read diagnostic reports on OnStar it needed to be confirmed from a certified GM dealership that they could not confirm this is the warranty issue if they did not 1st had the certified dealership share their diagnostic report. Bergstrom shared it sounded like BECM that is under warranty. They continued to share it didnt look good and the VIN was not in the system to be covered. Shared the minimum amount we would pay was $440 for the 2 issues for labor/diagnostics.10.4.24 we called GM to file a report we were given a case manager to work our case. 10.8.24 received call from case manager shared no warranties seen on file. I asked for this to be documented and emailed to me, I was told she could not share this information other than this phone call. Bergstrom called saying the car was ready to pick up, cleared codes/no issues, drove 26 miles with no codes. Shared GM never seen/heard anything like this and had no advise/help to offer. Shared only charged for 1 hour of labor. Asked for trade in for car. Was given price $1,200 under trade in value. Cause due to car not safe, potential issues. No documentation shared, nothing to show issues, car is clean/cleared to drive they had no answer than my car was fine but was not able to give lowest amount for trade in due to issues
Additional Notes:
Automation-On 10.1.24 my car stopped working. It would turn on, but would not shift. It was also showing my EV was fully charged but the EV miles read 0. My husband came and plugged my car in and saw that when I turned the car on it read "shift to park" Also the codes from my OnStar app read "Lithium Ion Battery"- Issue found in High Voltage battery. "12 volt battery needs attention" 10.2.24 we called GM to report issues and referenced N232432680 (BCEM). We were informed that even though we can read diagnostic reports on OnStar it needed to be confirmed from a certified GM dealership that they could not confirm this is the warranty issue if they did not 1st had the certified dealership share their diagnostic report. Bergstrom shared it sounded like BECM that is under warranty. They continued to share it didnt look good and the VIN was not in the system to be covered. Shared the minimum amount we would pay was $440 for the 2 issues for labor/diagnostics.10.4.24 we called GM to file a report we were given a case manager to work our case. 10.8.24 received call from case manager shared no warranties seen on file. I asked for this to be documented and emailed to me, I was told she could not share this information other than this phone call. Bergstrom called saying the car was ready to pick up, cleared codes/no issues, drove 26 miles with no codes. Shared GM never seen/heard anything like this and had no advise/help to offer. Shared only charged for 1 hour of labor. Asked for trade in for car. Was given price $1,200 under trade in value. Cause due to car not safe, potential issues. No documentation shared, nothing to show issues, car is clean/cleared to drive they had no answer than my car was fine but was not able to give lowest amount for trade in due to issues
Mfg Campaign: 11619213
Recall Date: Oct 10, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Automation-On 10.1.24 my car stopped working. It would turn on, but would not shift. It was also showing my EV was fully charged but the EV miles read 0. My husband came and plugged my car in and saw that when I turned the car on it read "shift to park" Also the codes from my OnStar app read "Lithium Ion Battery"- Issue found in High Voltage battery. "12 volt battery needs attention" 10.2.24 we called GM to report issues and referenced N232432680 (BCEM). We were informed that even though we can read diagnostic reports on OnStar it needed to be confirmed from a certified GM dealership that they could not confirm this is the warranty issue if they did not 1st had the certified dealership share their diagnostic report. Bergstrom shared it sounded like BECM that is under warranty. They continued to share it didnt look good and the VIN was not in the system to be covered. Shared the minimum amount we would pay was $440 for the 2 issues for labor/diagnostics.10.4.24 we called GM to file a report we were given a case manager to work our case. 10.8.24 received call from case manager shared no warranties seen on file. I asked for this to be documented and emailed to me, I was told she could not share this information other than this phone call. Bergstrom called saying the car was ready to pick up, cleared codes/no issues, drove 26 miles with no codes. Shared GM never seen/heard anything like this and had no advise/help to offer. Shared only charged for 1 hour of labor. Asked for trade in for car. Was given price $1,200 under trade in value. Cause due to car not safe, potential issues. No documentation shared, nothing to show issues, car is clean/cleared to drive they had no answer than my car was fine but was not able to give lowest amount for trade in due to issues
Corrective Action:
Automation-On 10.1.24 my car stopped working. It would turn on, but would not shift. It was also showing my EV was fully charged but the EV miles read 0. My husband came and plugged my car in and saw that when I turned the car on it read "shift to park" Also the codes from my OnStar app read "Lithium Ion Battery"- Issue found in High Voltage battery. "12 volt battery needs attention" 10.2.24 we called GM to report issues and referenced N232432680 (BCEM). We were informed that even though we can read diagnostic reports on OnStar it needed to be confirmed from a certified GM dealership that they could not confirm this is the warranty issue if they did not 1st had the certified dealership share their diagnostic report. Bergstrom shared it sounded like BECM that is under warranty. They continued to share it didnt look good and the VIN was not in the system to be covered. Shared the minimum amount we would pay was $440 for the 2 issues for labor/diagnostics.10.4.24 we called GM to file a report we were given a case manager to work our case. 10.8.24 received call from case manager shared no warranties seen on file. I asked for this to be documented and emailed to me, I was told she could not share this information other than this phone call. Bergstrom called saying the car was ready to pick up, cleared codes/no issues, drove 26 miles with no codes. Shared GM never seen/heard anything like this and had no advise/help to offer. Shared only charged for 1 hour of labor. Asked for trade in for car. Was given price $1,200 under trade in value. Cause due to car not safe, potential issues. No documentation shared, nothing to show issues, car is clean/cleared to drive they had no answer than my car was fine but was not able to give lowest amount for trade in due to issues
Additional Notes:
Automation-On 10.1.24 my car stopped working. It would turn on, but would not shift. It was also showing my EV was fully charged but the EV miles read 0. My husband came and plugged my car in and saw that when I turned the car on it read "shift to park" Also the codes from my OnStar app read "Lithium Ion Battery"- Issue found in High Voltage battery. "12 volt battery needs attention" 10.2.24 we called GM to report issues and referenced N232432680 (BCEM). We were informed that even though we can read diagnostic reports on OnStar it needed to be confirmed from a certified GM dealership that they could not confirm this is the warranty issue if they did not 1st had the certified dealership share their diagnostic report. Bergstrom shared it sounded like BECM that is under warranty. They continued to share it didnt look good and the VIN was not in the system to be covered. Shared the minimum amount we would pay was $440 for the 2 issues for labor/diagnostics.10.4.24 we called GM to file a report we were given a case manager to work our case. 10.8.24 received call from case manager shared no warranties seen on file. I asked for this to be documented and emailed to me, I was told she could not share this information other than this phone call. Bergstrom called saying the car was ready to pick up, cleared codes/no issues, drove 26 miles with no codes. Shared GM never seen/heard anything like this and had no advise/help to offer. Shared only charged for 1 hour of labor. Asked for trade in for car. Was given price $1,200 under trade in value. Cause due to car not safe, potential issues. No documentation shared, nothing to show issues, car is clean/cleared to drive they had no answer than my car was fine but was not able to give lowest amount for trade in due to issues
Mfg Campaign: 11619213
Recall Date: Oct 10, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Just purchased and not a week in it dies after I have charged it. I was in drive, at a red light when all of a sudden the car dies. No warning whatsoever. Was not able to turn it on afterwards. Had to get towed to my local Chevrolet dealership that has not been able to fix it for the last month with no ETA on a fix.
Corrective Action:
Just purchased and not a week in it dies after I have charged it. I was in drive, at a red light when all of a sudden the car dies. No warning whatsoever. Was not able to turn it on afterwards. Had to get towed to my local Chevrolet dealership that has not been able to fix it for the last month with no ETA on a fix.
Additional Notes:
Just purchased and not a week in it dies after I have charged it. I was in drive, at a red light when all of a sudden the car dies. No warning whatsoever. Was not able to turn it on afterwards. Had to get towed to my local Chevrolet dealership that has not been able to fix it for the last month with no ETA on a fix.
Mfg Campaign: 11618964
Recall Date: Oct 9, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Just purchased and not a week in it dies after I have charged it. I was in drive, at a red light when all of a sudden the car dies. No warning whatsoever. Was not able to turn it on afterwards. Had to get towed to my local Chevrolet dealership that has not been able to fix it for the last month with no ETA on a fix.
Corrective Action:
Just purchased and not a week in it dies after I have charged it. I was in drive, at a red light when all of a sudden the car dies. No warning whatsoever. Was not able to turn it on afterwards. Had to get towed to my local Chevrolet dealership that has not been able to fix it for the last month with no ETA on a fix.
Additional Notes:
Just purchased and not a week in it dies after I have charged it. I was in drive, at a red light when all of a sudden the car dies. No warning whatsoever. Was not able to turn it on afterwards. Had to get towed to my local Chevrolet dealership that has not been able to fix it for the last month with no ETA on a fix.
Mfg Campaign: 11618964
Recall Date: Oct 9, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Just purchased and not a week in it dies after I have charged it. I was in drive, at a red light when all of a sudden the car dies. No warning whatsoever. Was not able to turn it on afterwards. Had to get towed to my local Chevrolet dealership that has not been able to fix it for the last month with no ETA on a fix.
Corrective Action:
Just purchased and not a week in it dies after I have charged it. I was in drive, at a red light when all of a sudden the car dies. No warning whatsoever. Was not able to turn it on afterwards. Had to get towed to my local Chevrolet dealership that has not been able to fix it for the last month with no ETA on a fix.
Additional Notes:
Just purchased and not a week in it dies after I have charged it. I was in drive, at a red light when all of a sudden the car dies. No warning whatsoever. Was not able to turn it on afterwards. Had to get towed to my local Chevrolet dealership that has not been able to fix it for the last month with no ETA on a fix.
Mfg Campaign: 11618964
Recall Date: Oct 9, 2024
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