Complaints & Recalls
Official Safety Recalls - Important!
16 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 03A
Recall Date: Jan 17, 2023
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2019 Pacifica vehicles equipped with engine stop/start systems. A loose battery ground connection may result in an intermittent loss of power steering assist and/or a stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V53
Recall Date: May 9, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles. The Manual Park Release (MPR) plug may be removed without a tool. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U50
Recall Date: Jun 14, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017 Chrysler Pacifica vehicles equipped with a 3.6l engine. The engine control software may become out of sync with the crankshaft position sensor, possibly resulting in an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U01
Recall Date: Jan 11, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles equipped with the 8-passenger seating option. In certain passenger seating and vehicle situations, the second-row center seating position seat belt buckle could cause the left outboard seat belt to become unlatched.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T54
Recall Date: Aug 31, 2017
Vantage Mobility International, Llc
Safety Issue:
Vantage Mobility International, LLC (VMI) is recalling certain 2017 Chrysler Pacifica lowered floor vehicles modified by VMI. The rear pinion bracket on both sides of the vehicle may crack, causing the axle not to be centered and the wheel to wobble.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: PAC20170728
Recall Date: Jul 28, 2017
Vantage Mobility International, Llc
Safety Issue:
Vantage Mobility International, LLC (Vantage Mobility) is recalling certain 2017 Chrysler Pacifica lowered floor vans modified by Vantage Mobility for wheelchair accessibility. The affected vans have rear brake lines that might have been crossed during the modification. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: Pac-20170525
Recall Date: May 25, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2017 Pacifica vehicles manufactured February 22, 2016, through April 28, 2016. The center overhead seat belt stow clip may fracture and prevent use of the seat belt in the third-row and/or second-row center passenger seat (if so equipped).
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S42
Recall Date: Jun 30, 2016
Consumer Complaints
2.1K ComplaintsChrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHILE STOPPED, THE VEHICLE LOST POWER AND DISPLAYED A MESSAGE "VEHICLE MUST BE IN PARK TO SHIFT" OR SOMETHING ALONG THOSE LINES. LUCKILY THE VEHICLE WAS STOPPED AND NOT MOVING WHEN IT LOST POWER. THIS IS VERY SERIOUS BECAUSE ALL PROPULSION FROM THE VEHICLE WAS LOST. THE CAR DID RESTART AFTER IT WAS SHIFTED INTO P AND THE START BUTTON WAS PUSHED (WITH A FOOT ON THE BRAKE). CHRYSLER HAS KNOWN ABOUT THIS ISSUE FOR MONTHS NOW VIA THE ONLINE FORUM DISCUSSING THE ISSUE AND APPEARS TO BE DOING NOTHING ABOUT IT PROACTIVELY AND IS CERTAINLY NOT COMMUNICATING ABOUT THE ISSUE WITH ITS CUSTOMERS. ....UPDATED 11/03/17 *BF UPDATED 11/07/2017*JS
Corrective Action:
WHILE STOPPED, THE VEHICLE LOST POWER AND DISPLAYED A MESSAGE "VEHICLE MUST BE IN PARK TO SHIFT" OR SOMETHING ALONG THOSE LINES. LUCKILY THE VEHICLE WAS STOPPED AND NOT MOVING WHEN IT LOST POWER. THIS IS VERY SERIOUS BECAUSE ALL PROPULSION FROM THE VEHICLE WAS LOST. THE CAR DID RESTART AFTER IT WAS SHIFTED INTO P AND THE START BUTTON WAS PUSHED (WITH A FOOT ON THE BRAKE). CHRYSLER HAS KNOWN ABOUT THIS ISSUE FOR MONTHS NOW VIA THE ONLINE FORUM DISCUSSING THE ISSUE AND APPEARS TO BE DOING NOTHING ABOUT IT PROACTIVELY AND IS CERTAINLY NOT COMMUNICATING ABOUT THE ISSUE WITH ITS CUSTOMERS. ....UPDATED 11/03/17 *BF UPDATED 11/07/2017*JS
Additional Notes:
WHILE STOPPED, THE VEHICLE LOST POWER AND DISPLAYED A MESSAGE "VEHICLE MUST BE IN PARK TO SHIFT" OR SOMETHING ALONG THOSE LINES. LUCKILY THE VEHICLE WAS STOPPED AND NOT MOVING WHEN IT LOST POWER. THIS IS VERY SERIOUS BECAUSE ALL PROPULSION FROM THE VEHICLE WAS LOST. THE CAR DID RESTART AFTER IT WAS SHIFTED INTO P AND THE START BUTTON WAS PUSHED (WITH A FOOT ON THE BRAKE). CHRYSLER HAS KNOWN ABOUT THIS ISSUE FOR MONTHS NOW VIA THE ONLINE FORUM DISCUSSING THE ISSUE AND APPEARS TO BE DOING NOTHING ABOUT IT PROACTIVELY AND IS CERTAINLY NOT COMMUNICATING ABOUT THE ISSUE WITH ITS CUSTOMERS. ....UPDATED 11/03/17 *BF UPDATED 11/07/2017*JS
Mfg Campaign: 11012731
Recall Date: Aug 4, 2017
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
WHILE STOPPED, THE VEHICLE LOST POWER AND DISPLAYED A MESSAGE "VEHICLE MUST BE IN PARK TO SHIFT" OR SOMETHING ALONG THOSE LINES. LUCKILY THE VEHICLE WAS STOPPED AND NOT MOVING WHEN IT LOST POWER. THIS IS VERY SERIOUS BECAUSE ALL PROPULSION FROM THE VEHICLE WAS LOST. THE CAR DID RESTART AFTER IT WAS SHIFTED INTO P AND THE START BUTTON WAS PUSHED (WITH A FOOT ON THE BRAKE). CHRYSLER HAS KNOWN ABOUT THIS ISSUE FOR MONTHS NOW VIA THE ONLINE FORUM DISCUSSING THE ISSUE AND APPEARS TO BE DOING NOTHING ABOUT IT PROACTIVELY AND IS CERTAINLY NOT COMMUNICATING ABOUT THE ISSUE WITH ITS CUSTOMERS. ....UPDATED 11/03/17 *BF UPDATED 11/07/2017*JS
Corrective Action:
WHILE STOPPED, THE VEHICLE LOST POWER AND DISPLAYED A MESSAGE "VEHICLE MUST BE IN PARK TO SHIFT" OR SOMETHING ALONG THOSE LINES. LUCKILY THE VEHICLE WAS STOPPED AND NOT MOVING WHEN IT LOST POWER. THIS IS VERY SERIOUS BECAUSE ALL PROPULSION FROM THE VEHICLE WAS LOST. THE CAR DID RESTART AFTER IT WAS SHIFTED INTO P AND THE START BUTTON WAS PUSHED (WITH A FOOT ON THE BRAKE). CHRYSLER HAS KNOWN ABOUT THIS ISSUE FOR MONTHS NOW VIA THE ONLINE FORUM DISCUSSING THE ISSUE AND APPEARS TO BE DOING NOTHING ABOUT IT PROACTIVELY AND IS CERTAINLY NOT COMMUNICATING ABOUT THE ISSUE WITH ITS CUSTOMERS. ....UPDATED 11/03/17 *BF UPDATED 11/07/2017*JS
Additional Notes:
WHILE STOPPED, THE VEHICLE LOST POWER AND DISPLAYED A MESSAGE "VEHICLE MUST BE IN PARK TO SHIFT" OR SOMETHING ALONG THOSE LINES. LUCKILY THE VEHICLE WAS STOPPED AND NOT MOVING WHEN IT LOST POWER. THIS IS VERY SERIOUS BECAUSE ALL PROPULSION FROM THE VEHICLE WAS LOST. THE CAR DID RESTART AFTER IT WAS SHIFTED INTO P AND THE START BUTTON WAS PUSHED (WITH A FOOT ON THE BRAKE). CHRYSLER HAS KNOWN ABOUT THIS ISSUE FOR MONTHS NOW VIA THE ONLINE FORUM DISCUSSING THE ISSUE AND APPEARS TO BE DOING NOTHING ABOUT IT PROACTIVELY AND IS CERTAINLY NOT COMMUNICATING ABOUT THE ISSUE WITH ITS CUSTOMERS. ....UPDATED 11/03/17 *BF UPDATED 11/07/2017*JS
Mfg Campaign: 11012731
Recall Date: Aug 4, 2017
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHILE STOPPED, THE VEHICLE LOST POWER AND DISPLAYED A MESSAGE "VEHICLE MUST BE IN PARK TO SHIFT" OR SOMETHING ALONG THOSE LINES. LUCKILY THE VEHICLE WAS STOPPED AND NOT MOVING WHEN IT LOST POWER. THIS IS VERY SERIOUS BECAUSE ALL PROPULSION FROM THE VEHICLE WAS LOST. THE CAR DID RESTART AFTER IT WAS SHIFTED INTO P AND THE START BUTTON WAS PUSHED (WITH A FOOT ON THE BRAKE). CHRYSLER HAS KNOWN ABOUT THIS ISSUE FOR MONTHS NOW VIA THE ONLINE FORUM DISCUSSING THE ISSUE AND APPEARS TO BE DOING NOTHING ABOUT IT PROACTIVELY AND IS CERTAINLY NOT COMMUNICATING ABOUT THE ISSUE WITH ITS CUSTOMERS. ....UPDATED 11/03/17 *BF UPDATED 11/07/2017*JS
Corrective Action:
WHILE STOPPED, THE VEHICLE LOST POWER AND DISPLAYED A MESSAGE "VEHICLE MUST BE IN PARK TO SHIFT" OR SOMETHING ALONG THOSE LINES. LUCKILY THE VEHICLE WAS STOPPED AND NOT MOVING WHEN IT LOST POWER. THIS IS VERY SERIOUS BECAUSE ALL PROPULSION FROM THE VEHICLE WAS LOST. THE CAR DID RESTART AFTER IT WAS SHIFTED INTO P AND THE START BUTTON WAS PUSHED (WITH A FOOT ON THE BRAKE). CHRYSLER HAS KNOWN ABOUT THIS ISSUE FOR MONTHS NOW VIA THE ONLINE FORUM DISCUSSING THE ISSUE AND APPEARS TO BE DOING NOTHING ABOUT IT PROACTIVELY AND IS CERTAINLY NOT COMMUNICATING ABOUT THE ISSUE WITH ITS CUSTOMERS. ....UPDATED 11/03/17 *BF UPDATED 11/07/2017*JS
Additional Notes:
WHILE STOPPED, THE VEHICLE LOST POWER AND DISPLAYED A MESSAGE "VEHICLE MUST BE IN PARK TO SHIFT" OR SOMETHING ALONG THOSE LINES. LUCKILY THE VEHICLE WAS STOPPED AND NOT MOVING WHEN IT LOST POWER. THIS IS VERY SERIOUS BECAUSE ALL PROPULSION FROM THE VEHICLE WAS LOST. THE CAR DID RESTART AFTER IT WAS SHIFTED INTO P AND THE START BUTTON WAS PUSHED (WITH A FOOT ON THE BRAKE). CHRYSLER HAS KNOWN ABOUT THIS ISSUE FOR MONTHS NOW VIA THE ONLINE FORUM DISCUSSING THE ISSUE AND APPEARS TO BE DOING NOTHING ABOUT IT PROACTIVELY AND IS CERTAINLY NOT COMMUNICATING ABOUT THE ISSUE WITH ITS CUSTOMERS. ....UPDATED 11/03/17 *BF UPDATED 11/07/2017*JS
Mfg Campaign: 11012731
Recall Date: Aug 4, 2017
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
CAR'S GO FROM 60 MPH AT THE CREST OF A HILL TO 70 MPH WITH THE CRUISE CONTRL SET AT 60 MPH
Corrective Action:
CAR'S GO FROM 60 MPH AT THE CREST OF A HILL TO 70 MPH WITH THE CRUISE CONTRL SET AT 60 MPH
Additional Notes:
CAR'S GO FROM 60 MPH AT THE CREST OF A HILL TO 70 MPH WITH THE CRUISE CONTRL SET AT 60 MPH
Mfg Campaign: 11012036
Recall Date: Aug 1, 2017
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
HIGHWAY SPEED, HEAVY TRAFFIC, ENGINE SUDDENLY STOPPED. WARNING SOUNDS AND LIGHTS ON DASH. LOSS OF POWER STEERING. HAD TO COME TO COMPLETE STOP IN MIDDLE OF HIGHWAY TRAFFIC, PLACE IN PARK, DEPRESS BRAKE, PUSH START BUTTON. OCCURRED JUNE 22, 2017 ABOUT 3200 MILES ON NEW VEHICLE. NO RESOLUTION FROM DEALERSHIP OR CHRYSLER. CHRYSLER INSTRUCTED DEALERSHIP TO REPORT LOANER CAR AS STOLEN. ALSO REQUESTED DATA RECORDER BE INSTALLED AND I CONTINUE TO DRIVE UNTIL OCCURS AGAIN. I REFUSED TO PLACE MY FAMILY AT RISK. HAVE SINCE PURCHASED OTHER BRAND REPLACEMENT VEHICLE AND AM TRYING TO ARRANGE BUY-BACK...UPDATED 11/07/17 *BF UPDATED 11/09/2017*JS
Corrective Action:
HIGHWAY SPEED, HEAVY TRAFFIC, ENGINE SUDDENLY STOPPED. WARNING SOUNDS AND LIGHTS ON DASH. LOSS OF POWER STEERING. HAD TO COME TO COMPLETE STOP IN MIDDLE OF HIGHWAY TRAFFIC, PLACE IN PARK, DEPRESS BRAKE, PUSH START BUTTON. OCCURRED JUNE 22, 2017 ABOUT 3200 MILES ON NEW VEHICLE. NO RESOLUTION FROM DEALERSHIP OR CHRYSLER. CHRYSLER INSTRUCTED DEALERSHIP TO REPORT LOANER CAR AS STOLEN. ALSO REQUESTED DATA RECORDER BE INSTALLED AND I CONTINUE TO DRIVE UNTIL OCCURS AGAIN. I REFUSED TO PLACE MY FAMILY AT RISK. HAVE SINCE PURCHASED OTHER BRAND REPLACEMENT VEHICLE AND AM TRYING TO ARRANGE BUY-BACK...UPDATED 11/07/17 *BF UPDATED 11/09/2017*JS
Additional Notes:
HIGHWAY SPEED, HEAVY TRAFFIC, ENGINE SUDDENLY STOPPED. WARNING SOUNDS AND LIGHTS ON DASH. LOSS OF POWER STEERING. HAD TO COME TO COMPLETE STOP IN MIDDLE OF HIGHWAY TRAFFIC, PLACE IN PARK, DEPRESS BRAKE, PUSH START BUTTON. OCCURRED JUNE 22, 2017 ABOUT 3200 MILES ON NEW VEHICLE. NO RESOLUTION FROM DEALERSHIP OR CHRYSLER. CHRYSLER INSTRUCTED DEALERSHIP TO REPORT LOANER CAR AS STOLEN. ALSO REQUESTED DATA RECORDER BE INSTALLED AND I CONTINUE TO DRIVE UNTIL OCCURS AGAIN. I REFUSED TO PLACE MY FAMILY AT RISK. HAVE SINCE PURCHASED OTHER BRAND REPLACEMENT VEHICLE AND AM TRYING TO ARRANGE BUY-BACK...UPDATED 11/07/17 *BF UPDATED 11/09/2017*JS
Mfg Campaign: 11012083
Recall Date: Aug 1, 2017
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
HIGHWAY SPEED, HEAVY TRAFFIC, ENGINE SUDDENLY STOPPED. WARNING SOUNDS AND LIGHTS ON DASH. LOSS OF POWER STEERING. HAD TO COME TO COMPLETE STOP IN MIDDLE OF HIGHWAY TRAFFIC, PLACE IN PARK, DEPRESS BRAKE, PUSH START BUTTON. OCCURRED JUNE 22, 2017 ABOUT 3200 MILES ON NEW VEHICLE. NO RESOLUTION FROM DEALERSHIP OR CHRYSLER. CHRYSLER INSTRUCTED DEALERSHIP TO REPORT LOANER CAR AS STOLEN. ALSO REQUESTED DATA RECORDER BE INSTALLED AND I CONTINUE TO DRIVE UNTIL OCCURS AGAIN. I REFUSED TO PLACE MY FAMILY AT RISK. HAVE SINCE PURCHASED OTHER BRAND REPLACEMENT VEHICLE AND AM TRYING TO ARRANGE BUY-BACK...UPDATED 11/07/17 *BF UPDATED 11/09/2017*JS
Corrective Action:
HIGHWAY SPEED, HEAVY TRAFFIC, ENGINE SUDDENLY STOPPED. WARNING SOUNDS AND LIGHTS ON DASH. LOSS OF POWER STEERING. HAD TO COME TO COMPLETE STOP IN MIDDLE OF HIGHWAY TRAFFIC, PLACE IN PARK, DEPRESS BRAKE, PUSH START BUTTON. OCCURRED JUNE 22, 2017 ABOUT 3200 MILES ON NEW VEHICLE. NO RESOLUTION FROM DEALERSHIP OR CHRYSLER. CHRYSLER INSTRUCTED DEALERSHIP TO REPORT LOANER CAR AS STOLEN. ALSO REQUESTED DATA RECORDER BE INSTALLED AND I CONTINUE TO DRIVE UNTIL OCCURS AGAIN. I REFUSED TO PLACE MY FAMILY AT RISK. HAVE SINCE PURCHASED OTHER BRAND REPLACEMENT VEHICLE AND AM TRYING TO ARRANGE BUY-BACK...UPDATED 11/07/17 *BF UPDATED 11/09/2017*JS
Additional Notes:
HIGHWAY SPEED, HEAVY TRAFFIC, ENGINE SUDDENLY STOPPED. WARNING SOUNDS AND LIGHTS ON DASH. LOSS OF POWER STEERING. HAD TO COME TO COMPLETE STOP IN MIDDLE OF HIGHWAY TRAFFIC, PLACE IN PARK, DEPRESS BRAKE, PUSH START BUTTON. OCCURRED JUNE 22, 2017 ABOUT 3200 MILES ON NEW VEHICLE. NO RESOLUTION FROM DEALERSHIP OR CHRYSLER. CHRYSLER INSTRUCTED DEALERSHIP TO REPORT LOANER CAR AS STOLEN. ALSO REQUESTED DATA RECORDER BE INSTALLED AND I CONTINUE TO DRIVE UNTIL OCCURS AGAIN. I REFUSED TO PLACE MY FAMILY AT RISK. HAVE SINCE PURCHASED OTHER BRAND REPLACEMENT VEHICLE AND AM TRYING TO ARRANGE BUY-BACK...UPDATED 11/07/17 *BF UPDATED 11/09/2017*JS
Mfg Campaign: 11012083
Recall Date: Aug 1, 2017
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
HIGHWAY SPEED, HEAVY TRAFFIC, ENGINE SUDDENLY STOPPED. WARNING SOUNDS AND LIGHTS ON DASH. LOSS OF POWER STEERING. HAD TO COME TO COMPLETE STOP IN MIDDLE OF HIGHWAY TRAFFIC, PLACE IN PARK, DEPRESS BRAKE, PUSH START BUTTON. OCCURRED JUNE 22, 2017 ABOUT 3200 MILES ON NEW VEHICLE. NO RESOLUTION FROM DEALERSHIP OR CHRYSLER. CHRYSLER INSTRUCTED DEALERSHIP TO REPORT LOANER CAR AS STOLEN. ALSO REQUESTED DATA RECORDER BE INSTALLED AND I CONTINUE TO DRIVE UNTIL OCCURS AGAIN. I REFUSED TO PLACE MY FAMILY AT RISK. HAVE SINCE PURCHASED OTHER BRAND REPLACEMENT VEHICLE AND AM TRYING TO ARRANGE BUY-BACK...UPDATED 11/07/17 *BF UPDATED 11/09/2017*JS
Corrective Action:
HIGHWAY SPEED, HEAVY TRAFFIC, ENGINE SUDDENLY STOPPED. WARNING SOUNDS AND LIGHTS ON DASH. LOSS OF POWER STEERING. HAD TO COME TO COMPLETE STOP IN MIDDLE OF HIGHWAY TRAFFIC, PLACE IN PARK, DEPRESS BRAKE, PUSH START BUTTON. OCCURRED JUNE 22, 2017 ABOUT 3200 MILES ON NEW VEHICLE. NO RESOLUTION FROM DEALERSHIP OR CHRYSLER. CHRYSLER INSTRUCTED DEALERSHIP TO REPORT LOANER CAR AS STOLEN. ALSO REQUESTED DATA RECORDER BE INSTALLED AND I CONTINUE TO DRIVE UNTIL OCCURS AGAIN. I REFUSED TO PLACE MY FAMILY AT RISK. HAVE SINCE PURCHASED OTHER BRAND REPLACEMENT VEHICLE AND AM TRYING TO ARRANGE BUY-BACK...UPDATED 11/07/17 *BF UPDATED 11/09/2017*JS
Additional Notes:
HIGHWAY SPEED, HEAVY TRAFFIC, ENGINE SUDDENLY STOPPED. WARNING SOUNDS AND LIGHTS ON DASH. LOSS OF POWER STEERING. HAD TO COME TO COMPLETE STOP IN MIDDLE OF HIGHWAY TRAFFIC, PLACE IN PARK, DEPRESS BRAKE, PUSH START BUTTON. OCCURRED JUNE 22, 2017 ABOUT 3200 MILES ON NEW VEHICLE. NO RESOLUTION FROM DEALERSHIP OR CHRYSLER. CHRYSLER INSTRUCTED DEALERSHIP TO REPORT LOANER CAR AS STOLEN. ALSO REQUESTED DATA RECORDER BE INSTALLED AND I CONTINUE TO DRIVE UNTIL OCCURS AGAIN. I REFUSED TO PLACE MY FAMILY AT RISK. HAVE SINCE PURCHASED OTHER BRAND REPLACEMENT VEHICLE AND AM TRYING TO ARRANGE BUY-BACK...UPDATED 11/07/17 *BF UPDATED 11/09/2017*JS
Mfg Campaign: 11012083
Recall Date: Aug 1, 2017
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
CAR SHUT DOWN WHILE IN DRIVE, 5300 CURRENT MILES. I WAS DRIVING IN HEAVY TRAFFIC IN NYC AND CAR SHUT DOWN, EARLIER IN THE DAY I WAS AT A DEALERSHIP IN SAFFORD VA AND THEY PERFORMED SOFTWARE UPDATES BECAUSE THE DAY BEFORE IN FLORIDA WINDOWS OPENED AND CLOSED ON THEIR OWN IN THE FRONT PASSENGER SIDE, CLUSTER PANEL WENT ON AND OFF AND BATTERY LIGHT CAME ON. BATTERY MAINTAINED ITS 14 AMP CHARGE FOR THE NEXT 90 MILES I NEEDED TO REACH AUTOTRAIN IN SANFORD FLORIDA. I IMMIEDIATELY WENT TO SERVICE IN SAFFORD VIRGINIA AND THEY SAID IT WAS AN UP[DATE ISSUE. DROVE THE NEXT 260 MILES WITH NO ISSUE UNTIL IT SHUT OFF????..UPDATED 11/07/17 *BF UPDATED 11/9/2017*JS
Corrective Action:
CAR SHUT DOWN WHILE IN DRIVE, 5300 CURRENT MILES. I WAS DRIVING IN HEAVY TRAFFIC IN NYC AND CAR SHUT DOWN, EARLIER IN THE DAY I WAS AT A DEALERSHIP IN SAFFORD VA AND THEY PERFORMED SOFTWARE UPDATES BECAUSE THE DAY BEFORE IN FLORIDA WINDOWS OPENED AND CLOSED ON THEIR OWN IN THE FRONT PASSENGER SIDE, CLUSTER PANEL WENT ON AND OFF AND BATTERY LIGHT CAME ON. BATTERY MAINTAINED ITS 14 AMP CHARGE FOR THE NEXT 90 MILES I NEEDED TO REACH AUTOTRAIN IN SANFORD FLORIDA. I IMMIEDIATELY WENT TO SERVICE IN SAFFORD VIRGINIA AND THEY SAID IT WAS AN UP[DATE ISSUE. DROVE THE NEXT 260 MILES WITH NO ISSUE UNTIL IT SHUT OFF????..UPDATED 11/07/17 *BF UPDATED 11/9/2017*JS
Additional Notes:
CAR SHUT DOWN WHILE IN DRIVE, 5300 CURRENT MILES. I WAS DRIVING IN HEAVY TRAFFIC IN NYC AND CAR SHUT DOWN, EARLIER IN THE DAY I WAS AT A DEALERSHIP IN SAFFORD VA AND THEY PERFORMED SOFTWARE UPDATES BECAUSE THE DAY BEFORE IN FLORIDA WINDOWS OPENED AND CLOSED ON THEIR OWN IN THE FRONT PASSENGER SIDE, CLUSTER PANEL WENT ON AND OFF AND BATTERY LIGHT CAME ON. BATTERY MAINTAINED ITS 14 AMP CHARGE FOR THE NEXT 90 MILES I NEEDED TO REACH AUTOTRAIN IN SANFORD FLORIDA. I IMMIEDIATELY WENT TO SERVICE IN SAFFORD VIRGINIA AND THEY SAID IT WAS AN UP[DATE ISSUE. DROVE THE NEXT 260 MILES WITH NO ISSUE UNTIL IT SHUT OFF????..UPDATED 11/07/17 *BF UPDATED 11/9/2017*JS
Mfg Campaign: 11012221
Recall Date: Aug 1, 2017
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
CAR SHUT DOWN WHILE IN DRIVE, 5300 CURRENT MILES. I WAS DRIVING IN HEAVY TRAFFIC IN NYC AND CAR SHUT DOWN, EARLIER IN THE DAY I WAS AT A DEALERSHIP IN SAFFORD VA AND THEY PERFORMED SOFTWARE UPDATES BECAUSE THE DAY BEFORE IN FLORIDA WINDOWS OPENED AND CLOSED ON THEIR OWN IN THE FRONT PASSENGER SIDE, CLUSTER PANEL WENT ON AND OFF AND BATTERY LIGHT CAME ON. BATTERY MAINTAINED ITS 14 AMP CHARGE FOR THE NEXT 90 MILES I NEEDED TO REACH AUTOTRAIN IN SANFORD FLORIDA. I IMMIEDIATELY WENT TO SERVICE IN SAFFORD VIRGINIA AND THEY SAID IT WAS AN UP[DATE ISSUE. DROVE THE NEXT 260 MILES WITH NO ISSUE UNTIL IT SHUT OFF????..UPDATED 11/07/17 *BF UPDATED 11/9/2017*JS
Corrective Action:
CAR SHUT DOWN WHILE IN DRIVE, 5300 CURRENT MILES. I WAS DRIVING IN HEAVY TRAFFIC IN NYC AND CAR SHUT DOWN, EARLIER IN THE DAY I WAS AT A DEALERSHIP IN SAFFORD VA AND THEY PERFORMED SOFTWARE UPDATES BECAUSE THE DAY BEFORE IN FLORIDA WINDOWS OPENED AND CLOSED ON THEIR OWN IN THE FRONT PASSENGER SIDE, CLUSTER PANEL WENT ON AND OFF AND BATTERY LIGHT CAME ON. BATTERY MAINTAINED ITS 14 AMP CHARGE FOR THE NEXT 90 MILES I NEEDED TO REACH AUTOTRAIN IN SANFORD FLORIDA. I IMMIEDIATELY WENT TO SERVICE IN SAFFORD VIRGINIA AND THEY SAID IT WAS AN UP[DATE ISSUE. DROVE THE NEXT 260 MILES WITH NO ISSUE UNTIL IT SHUT OFF????..UPDATED 11/07/17 *BF UPDATED 11/9/2017*JS
Additional Notes:
CAR SHUT DOWN WHILE IN DRIVE, 5300 CURRENT MILES. I WAS DRIVING IN HEAVY TRAFFIC IN NYC AND CAR SHUT DOWN, EARLIER IN THE DAY I WAS AT A DEALERSHIP IN SAFFORD VA AND THEY PERFORMED SOFTWARE UPDATES BECAUSE THE DAY BEFORE IN FLORIDA WINDOWS OPENED AND CLOSED ON THEIR OWN IN THE FRONT PASSENGER SIDE, CLUSTER PANEL WENT ON AND OFF AND BATTERY LIGHT CAME ON. BATTERY MAINTAINED ITS 14 AMP CHARGE FOR THE NEXT 90 MILES I NEEDED TO REACH AUTOTRAIN IN SANFORD FLORIDA. I IMMIEDIATELY WENT TO SERVICE IN SAFFORD VIRGINIA AND THEY SAID IT WAS AN UP[DATE ISSUE. DROVE THE NEXT 260 MILES WITH NO ISSUE UNTIL IT SHUT OFF????..UPDATED 11/07/17 *BF UPDATED 11/9/2017*JS
Mfg Campaign: 11012221
Recall Date: Aug 1, 2017
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I WAS DRIVING ON A HIGHWAY (WITH MY KIDS IN THE BACKSEATS) AND SUDDENLY (FOR NO REASON) THE VEHICLE LOST ALL ELECTRICITY (INCLUDING, POWER STEERING, ENGINE, HEADLIGHTS, DASHBOARD LIGHTING). THE DASHBOARD ONLY SAID "PUT CAR INTO PARK AND RESTART." THANKFULLY, I WAS ABLE TO PULL OVER PARTIALLY ONTO THE SIDE AND RESTART THE CAR AFTER IT WAS IN PARK. (THIS HAPPENED A SECOND TIME A FEW MINUTES LATER BUT IN THAT CASE THE ELECTRICITY CAME BACK ON ITSELF AFTER A FEW MOMENTS.) THIS WAS A SCARY AND DANGEROUS EXPERIENCE.....UPDATED 11/03/17 *BF UPDATED 11/09/2017*JS
Corrective Action:
I WAS DRIVING ON A HIGHWAY (WITH MY KIDS IN THE BACKSEATS) AND SUDDENLY (FOR NO REASON) THE VEHICLE LOST ALL ELECTRICITY (INCLUDING, POWER STEERING, ENGINE, HEADLIGHTS, DASHBOARD LIGHTING). THE DASHBOARD ONLY SAID "PUT CAR INTO PARK AND RESTART." THANKFULLY, I WAS ABLE TO PULL OVER PARTIALLY ONTO THE SIDE AND RESTART THE CAR AFTER IT WAS IN PARK. (THIS HAPPENED A SECOND TIME A FEW MINUTES LATER BUT IN THAT CASE THE ELECTRICITY CAME BACK ON ITSELF AFTER A FEW MOMENTS.) THIS WAS A SCARY AND DANGEROUS EXPERIENCE.....UPDATED 11/03/17 *BF UPDATED 11/09/2017*JS
Additional Notes:
I WAS DRIVING ON A HIGHWAY (WITH MY KIDS IN THE BACKSEATS) AND SUDDENLY (FOR NO REASON) THE VEHICLE LOST ALL ELECTRICITY (INCLUDING, POWER STEERING, ENGINE, HEADLIGHTS, DASHBOARD LIGHTING). THE DASHBOARD ONLY SAID "PUT CAR INTO PARK AND RESTART." THANKFULLY, I WAS ABLE TO PULL OVER PARTIALLY ONTO THE SIDE AND RESTART THE CAR AFTER IT WAS IN PARK. (THIS HAPPENED A SECOND TIME A FEW MINUTES LATER BUT IN THAT CASE THE ELECTRICITY CAME BACK ON ITSELF AFTER A FEW MOMENTS.) THIS WAS A SCARY AND DANGEROUS EXPERIENCE.....UPDATED 11/03/17 *BF UPDATED 11/09/2017*JS
Mfg Campaign: 11011729
Recall Date: Jul 31, 2017
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
I WAS DRIVING ON A HIGHWAY (WITH MY KIDS IN THE BACKSEATS) AND SUDDENLY (FOR NO REASON) THE VEHICLE LOST ALL ELECTRICITY (INCLUDING, POWER STEERING, ENGINE, HEADLIGHTS, DASHBOARD LIGHTING). THE DASHBOARD ONLY SAID "PUT CAR INTO PARK AND RESTART." THANKFULLY, I WAS ABLE TO PULL OVER PARTIALLY ONTO THE SIDE AND RESTART THE CAR AFTER IT WAS IN PARK. (THIS HAPPENED A SECOND TIME A FEW MINUTES LATER BUT IN THAT CASE THE ELECTRICITY CAME BACK ON ITSELF AFTER A FEW MOMENTS.) THIS WAS A SCARY AND DANGEROUS EXPERIENCE.....UPDATED 11/03/17 *BF UPDATED 11/09/2017*JS
Corrective Action:
I WAS DRIVING ON A HIGHWAY (WITH MY KIDS IN THE BACKSEATS) AND SUDDENLY (FOR NO REASON) THE VEHICLE LOST ALL ELECTRICITY (INCLUDING, POWER STEERING, ENGINE, HEADLIGHTS, DASHBOARD LIGHTING). THE DASHBOARD ONLY SAID "PUT CAR INTO PARK AND RESTART." THANKFULLY, I WAS ABLE TO PULL OVER PARTIALLY ONTO THE SIDE AND RESTART THE CAR AFTER IT WAS IN PARK. (THIS HAPPENED A SECOND TIME A FEW MINUTES LATER BUT IN THAT CASE THE ELECTRICITY CAME BACK ON ITSELF AFTER A FEW MOMENTS.) THIS WAS A SCARY AND DANGEROUS EXPERIENCE.....UPDATED 11/03/17 *BF UPDATED 11/09/2017*JS
Additional Notes:
I WAS DRIVING ON A HIGHWAY (WITH MY KIDS IN THE BACKSEATS) AND SUDDENLY (FOR NO REASON) THE VEHICLE LOST ALL ELECTRICITY (INCLUDING, POWER STEERING, ENGINE, HEADLIGHTS, DASHBOARD LIGHTING). THE DASHBOARD ONLY SAID "PUT CAR INTO PARK AND RESTART." THANKFULLY, I WAS ABLE TO PULL OVER PARTIALLY ONTO THE SIDE AND RESTART THE CAR AFTER IT WAS IN PARK. (THIS HAPPENED A SECOND TIME A FEW MINUTES LATER BUT IN THAT CASE THE ELECTRICITY CAME BACK ON ITSELF AFTER A FEW MOMENTS.) THIS WAS A SCARY AND DANGEROUS EXPERIENCE.....UPDATED 11/03/17 *BF UPDATED 11/09/2017*JS
Mfg Campaign: 11011729
Recall Date: Jul 31, 2017
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
I WAS DRIVING ON A HIGHWAY (WITH MY KIDS IN THE BACKSEATS) AND SUDDENLY (FOR NO REASON) THE VEHICLE LOST ALL ELECTRICITY (INCLUDING, POWER STEERING, ENGINE, HEADLIGHTS, DASHBOARD LIGHTING). THE DASHBOARD ONLY SAID "PUT CAR INTO PARK AND RESTART." THANKFULLY, I WAS ABLE TO PULL OVER PARTIALLY ONTO THE SIDE AND RESTART THE CAR AFTER IT WAS IN PARK. (THIS HAPPENED A SECOND TIME A FEW MINUTES LATER BUT IN THAT CASE THE ELECTRICITY CAME BACK ON ITSELF AFTER A FEW MOMENTS.) THIS WAS A SCARY AND DANGEROUS EXPERIENCE.....UPDATED 11/03/17 *BF UPDATED 11/09/2017*JS
Corrective Action:
I WAS DRIVING ON A HIGHWAY (WITH MY KIDS IN THE BACKSEATS) AND SUDDENLY (FOR NO REASON) THE VEHICLE LOST ALL ELECTRICITY (INCLUDING, POWER STEERING, ENGINE, HEADLIGHTS, DASHBOARD LIGHTING). THE DASHBOARD ONLY SAID "PUT CAR INTO PARK AND RESTART." THANKFULLY, I WAS ABLE TO PULL OVER PARTIALLY ONTO THE SIDE AND RESTART THE CAR AFTER IT WAS IN PARK. (THIS HAPPENED A SECOND TIME A FEW MINUTES LATER BUT IN THAT CASE THE ELECTRICITY CAME BACK ON ITSELF AFTER A FEW MOMENTS.) THIS WAS A SCARY AND DANGEROUS EXPERIENCE.....UPDATED 11/03/17 *BF UPDATED 11/09/2017*JS
Additional Notes:
I WAS DRIVING ON A HIGHWAY (WITH MY KIDS IN THE BACKSEATS) AND SUDDENLY (FOR NO REASON) THE VEHICLE LOST ALL ELECTRICITY (INCLUDING, POWER STEERING, ENGINE, HEADLIGHTS, DASHBOARD LIGHTING). THE DASHBOARD ONLY SAID "PUT CAR INTO PARK AND RESTART." THANKFULLY, I WAS ABLE TO PULL OVER PARTIALLY ONTO THE SIDE AND RESTART THE CAR AFTER IT WAS IN PARK. (THIS HAPPENED A SECOND TIME A FEW MINUTES LATER BUT IN THAT CASE THE ELECTRICITY CAME BACK ON ITSELF AFTER A FEW MOMENTS.) THIS WAS A SCARY AND DANGEROUS EXPERIENCE.....UPDATED 11/03/17 *BF UPDATED 11/09/2017*JS
Mfg Campaign: 11011729
Recall Date: Jul 31, 2017
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHILE DRIVING THE VEHICLE IT TURNS OFF AND COMES TO A COMPETE STOP. THE SCREEN ON THE DASH READS MUST PLACE PARK IN P TO START. I HAVE TO THEN PLACE THE CAR IN PARK TO START BACK UP AGAIN. THIS HAS HAPPENED 3 TIMES IN 3 MONTHS. THE VEHICLE LOSES ALL FORWARD MOTION AND SHUTS OFF. EVERY TIME IT HAS DONE IT IT HAS BEEN WHILE EXCELERATING FROM A STOP SIGN ON A CITY STREET. THE CAUSE OF THIS SEEMS TO BE WITH THE TRANSMISSION AS THE VEHICLE STUTTERS JUST BEFORE IT STOPS.....UPDATED 11/03/17 *BF UPDATED 11/9/2017*JS
Corrective Action:
WHILE DRIVING THE VEHICLE IT TURNS OFF AND COMES TO A COMPETE STOP. THE SCREEN ON THE DASH READS MUST PLACE PARK IN P TO START. I HAVE TO THEN PLACE THE CAR IN PARK TO START BACK UP AGAIN. THIS HAS HAPPENED 3 TIMES IN 3 MONTHS. THE VEHICLE LOSES ALL FORWARD MOTION AND SHUTS OFF. EVERY TIME IT HAS DONE IT IT HAS BEEN WHILE EXCELERATING FROM A STOP SIGN ON A CITY STREET. THE CAUSE OF THIS SEEMS TO BE WITH THE TRANSMISSION AS THE VEHICLE STUTTERS JUST BEFORE IT STOPS.....UPDATED 11/03/17 *BF UPDATED 11/9/2017*JS
Additional Notes:
WHILE DRIVING THE VEHICLE IT TURNS OFF AND COMES TO A COMPETE STOP. THE SCREEN ON THE DASH READS MUST PLACE PARK IN P TO START. I HAVE TO THEN PLACE THE CAR IN PARK TO START BACK UP AGAIN. THIS HAS HAPPENED 3 TIMES IN 3 MONTHS. THE VEHICLE LOSES ALL FORWARD MOTION AND SHUTS OFF. EVERY TIME IT HAS DONE IT IT HAS BEEN WHILE EXCELERATING FROM A STOP SIGN ON A CITY STREET. THE CAUSE OF THIS SEEMS TO BE WITH THE TRANSMISSION AS THE VEHICLE STUTTERS JUST BEFORE IT STOPS.....UPDATED 11/03/17 *BF UPDATED 11/9/2017*JS
Mfg Campaign: 11011395
Recall Date: Jul 28, 2017
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE DRIVING 40 MPH, THE VEHICLE STALLED AND THE "SHIFT INTO PARK AND RESTART VEHICLE" WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (PARKWAY CHRYSLER DODGE JEEP RAM LOCATED AT 21560 HALL RD CLINTON TOWNSHIP, MI 48038), BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 8,900. ...UPDATED 11/13/2017 *BF UPDATED 11/16/2017*JS
Corrective Action:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE DRIVING 40 MPH, THE VEHICLE STALLED AND THE "SHIFT INTO PARK AND RESTART VEHICLE" WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (PARKWAY CHRYSLER DODGE JEEP RAM LOCATED AT 21560 HALL RD CLINTON TOWNSHIP, MI 48038), BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 8,900. ...UPDATED 11/13/2017 *BF UPDATED 11/16/2017*JS
Additional Notes:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE DRIVING 40 MPH, THE VEHICLE STALLED AND THE "SHIFT INTO PARK AND RESTART VEHICLE" WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (PARKWAY CHRYSLER DODGE JEEP RAM LOCATED AT 21560 HALL RD CLINTON TOWNSHIP, MI 48038), BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 8,900. ...UPDATED 11/13/2017 *BF UPDATED 11/16/2017*JS
Mfg Campaign: 11010468
Recall Date: Jul 25, 2017
Chrysler (fca Us, Llc)
Defect Description:
SEATS
Potential Consequences:
I HAVE A 2017 CHRYSLER PACIFICA. WHILE YOU ARE DRIVING, IF SOMEONE PUSHES THE DRIVER'S SIDE STOW AND GO BUTTON, THE DRIVER'S SEAT WILL MOVE FORWARD AND PUSH THE DRIVER INTO THE STEERING WHEEL. THIS STOW AND GO FUNCTION SHOULD NOT WORK WHILE THE CAR IS IN GEAR. IT IS A VERY UNSAFE SITUATION. CHRYSLER SAYS THEY CAN NOT FIX THE PROBLEM. THERE SHOULD BE A RECALL ON THIS PROBLEM OR SOMEONE IS GOING TO GET HURT.
Corrective Action:
I HAVE A 2017 CHRYSLER PACIFICA. WHILE YOU ARE DRIVING, IF SOMEONE PUSHES THE DRIVER'S SIDE STOW AND GO BUTTON, THE DRIVER'S SEAT WILL MOVE FORWARD AND PUSH THE DRIVER INTO THE STEERING WHEEL. THIS STOW AND GO FUNCTION SHOULD NOT WORK WHILE THE CAR IS IN GEAR. IT IS A VERY UNSAFE SITUATION. CHRYSLER SAYS THEY CAN NOT FIX THE PROBLEM. THERE SHOULD BE A RECALL ON THIS PROBLEM OR SOMEONE IS GOING TO GET HURT.
Additional Notes:
I HAVE A 2017 CHRYSLER PACIFICA. WHILE YOU ARE DRIVING, IF SOMEONE PUSHES THE DRIVER'S SIDE STOW AND GO BUTTON, THE DRIVER'S SEAT WILL MOVE FORWARD AND PUSH THE DRIVER INTO THE STEERING WHEEL. THIS STOW AND GO FUNCTION SHOULD NOT WORK WHILE THE CAR IS IN GEAR. IT IS A VERY UNSAFE SITUATION. CHRYSLER SAYS THEY CAN NOT FIX THE PROBLEM. THERE SHOULD BE A RECALL ON THIS PROBLEM OR SOMEONE IS GOING TO GET HURT.
Mfg Campaign: 11010592
Recall Date: Jul 25, 2017
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
THE VAN HAS LESS THAN 200 MILES IN IT WHEN IT STATED STALLING. IT NOW HAS 205 MILES, AND IT HAS STALLED(ENGINE STOPPED) 5 TIMES ALREADY. THIS OCCURED WHEN DECELERATING OR WHEN FULLY STOPPED WITH THE GEARS STILL IN DRIVE. THE ENGINE WILL STOP AND A MESSAGE ON THE DASHBOARD TO PUT THE VEHICLE IN PARK TO START WILL APPEAR. RESTARTING THE ENGINE IS NORMAL WITH NO ISSUES....UPDATED 11/06/17 *BF UPDATED 11/09/2017*JS
Corrective Action:
THE VAN HAS LESS THAN 200 MILES IN IT WHEN IT STATED STALLING. IT NOW HAS 205 MILES, AND IT HAS STALLED(ENGINE STOPPED) 5 TIMES ALREADY. THIS OCCURED WHEN DECELERATING OR WHEN FULLY STOPPED WITH THE GEARS STILL IN DRIVE. THE ENGINE WILL STOP AND A MESSAGE ON THE DASHBOARD TO PUT THE VEHICLE IN PARK TO START WILL APPEAR. RESTARTING THE ENGINE IS NORMAL WITH NO ISSUES....UPDATED 11/06/17 *BF UPDATED 11/09/2017*JS
Additional Notes:
THE VAN HAS LESS THAN 200 MILES IN IT WHEN IT STATED STALLING. IT NOW HAS 205 MILES, AND IT HAS STALLED(ENGINE STOPPED) 5 TIMES ALREADY. THIS OCCURED WHEN DECELERATING OR WHEN FULLY STOPPED WITH THE GEARS STILL IN DRIVE. THE ENGINE WILL STOP AND A MESSAGE ON THE DASHBOARD TO PUT THE VEHICLE IN PARK TO START WILL APPEAR. RESTARTING THE ENGINE IS NORMAL WITH NO ISSUES....UPDATED 11/06/17 *BF UPDATED 11/09/2017*JS
Mfg Campaign: 11010349
Recall Date: Jul 24, 2017
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
THE VAN HAS LESS THAN 200 MILES IN IT WHEN IT STATED STALLING. IT NOW HAS 205 MILES, AND IT HAS STALLED(ENGINE STOPPED) 5 TIMES ALREADY. THIS OCCURED WHEN DECELERATING OR WHEN FULLY STOPPED WITH THE GEARS STILL IN DRIVE. THE ENGINE WILL STOP AND A MESSAGE ON THE DASHBOARD TO PUT THE VEHICLE IN PARK TO START WILL APPEAR. RESTARTING THE ENGINE IS NORMAL WITH NO ISSUES....UPDATED 11/06/17 *BF UPDATED 11/09/2017*JS
Corrective Action:
THE VAN HAS LESS THAN 200 MILES IN IT WHEN IT STATED STALLING. IT NOW HAS 205 MILES, AND IT HAS STALLED(ENGINE STOPPED) 5 TIMES ALREADY. THIS OCCURED WHEN DECELERATING OR WHEN FULLY STOPPED WITH THE GEARS STILL IN DRIVE. THE ENGINE WILL STOP AND A MESSAGE ON THE DASHBOARD TO PUT THE VEHICLE IN PARK TO START WILL APPEAR. RESTARTING THE ENGINE IS NORMAL WITH NO ISSUES....UPDATED 11/06/17 *BF UPDATED 11/09/2017*JS
Additional Notes:
THE VAN HAS LESS THAN 200 MILES IN IT WHEN IT STATED STALLING. IT NOW HAS 205 MILES, AND IT HAS STALLED(ENGINE STOPPED) 5 TIMES ALREADY. THIS OCCURED WHEN DECELERATING OR WHEN FULLY STOPPED WITH THE GEARS STILL IN DRIVE. THE ENGINE WILL STOP AND A MESSAGE ON THE DASHBOARD TO PUT THE VEHICLE IN PARK TO START WILL APPEAR. RESTARTING THE ENGINE IS NORMAL WITH NO ISSUES....UPDATED 11/06/17 *BF UPDATED 11/09/2017*JS
Mfg Campaign: 11010349
Recall Date: Jul 24, 2017
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
THE VAN HAS LESS THAN 200 MILES IN IT WHEN IT STATED STALLING. IT NOW HAS 205 MILES, AND IT HAS STALLED(ENGINE STOPPED) 5 TIMES ALREADY. THIS OCCURED WHEN DECELERATING OR WHEN FULLY STOPPED WITH THE GEARS STILL IN DRIVE. THE ENGINE WILL STOP AND A MESSAGE ON THE DASHBOARD TO PUT THE VEHICLE IN PARK TO START WILL APPEAR. RESTARTING THE ENGINE IS NORMAL WITH NO ISSUES....UPDATED 11/06/17 *BF UPDATED 11/09/2017*JS
Corrective Action:
THE VAN HAS LESS THAN 200 MILES IN IT WHEN IT STATED STALLING. IT NOW HAS 205 MILES, AND IT HAS STALLED(ENGINE STOPPED) 5 TIMES ALREADY. THIS OCCURED WHEN DECELERATING OR WHEN FULLY STOPPED WITH THE GEARS STILL IN DRIVE. THE ENGINE WILL STOP AND A MESSAGE ON THE DASHBOARD TO PUT THE VEHICLE IN PARK TO START WILL APPEAR. RESTARTING THE ENGINE IS NORMAL WITH NO ISSUES....UPDATED 11/06/17 *BF UPDATED 11/09/2017*JS
Additional Notes:
THE VAN HAS LESS THAN 200 MILES IN IT WHEN IT STATED STALLING. IT NOW HAS 205 MILES, AND IT HAS STALLED(ENGINE STOPPED) 5 TIMES ALREADY. THIS OCCURED WHEN DECELERATING OR WHEN FULLY STOPPED WITH THE GEARS STILL IN DRIVE. THE ENGINE WILL STOP AND A MESSAGE ON THE DASHBOARD TO PUT THE VEHICLE IN PARK TO START WILL APPEAR. RESTARTING THE ENGINE IS NORMAL WITH NO ISSUES....UPDATED 11/06/17 *BF UPDATED 11/09/2017*JS
Mfg Campaign: 11010349
Recall Date: Jul 24, 2017
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
WHILE DRIVING OUR VAN IT BECAME COMPLETELY UNCONTROLLABLE AT ANY SPEED GREATER THAN ABOUT 25 MPH. VAN ROCKED AND PITCHED VIOLENTLY AND I AM CONVINCED IT WOULD HAVE CERTAINLY CAUSED AN ACCIDENT AND LIKELY FLIPPED VAN IF IT OCCURRED AT 40+ MPH. DEALER DISCOVERED REAR SUSPENSION HAD BROKEN COMPLETELY AWAY FROM BRACKET. A COMPLETE BRACKET FAILURE ON RIGHT REAR WHICH ALLOWED THE WHOLE RIGHT REAR OF THE VAN TO MOVE INDEPENDENTLY OF VAN. IT WAS ALSO DISCOVERED DURING INSPECTION THAT THE SAME BRACKET ON THE LEFT SIDE WAS CRACKED AND ALSO FAILING. THE VAN IS A MOBILITY VAN AND HAS BEEN MODIFIED BY A COMPANY CALLED VMI. THE VAN HAS BEEN LIGHTLY USED AND HAS LESS THAN 9000 MILES ON IT. I STRESS AGAIN THAT THE VAN BECAME COMPLETELY UNCONTROLLABLE WITHOUT ANY KNOWN CAUSE. I BELIEVE THERE IS GREAT CHANCE OF DEATH OR SERIOUS INJURY FROM THIS APPARENT DEFECT. *TT UPDATED 10/1/18*JB
Corrective Action:
WHILE DRIVING OUR VAN IT BECAME COMPLETELY UNCONTROLLABLE AT ANY SPEED GREATER THAN ABOUT 25 MPH. VAN ROCKED AND PITCHED VIOLENTLY AND I AM CONVINCED IT WOULD HAVE CERTAINLY CAUSED AN ACCIDENT AND LIKELY FLIPPED VAN IF IT OCCURRED AT 40+ MPH. DEALER DISCOVERED REAR SUSPENSION HAD BROKEN COMPLETELY AWAY FROM BRACKET. A COMPLETE BRACKET FAILURE ON RIGHT REAR WHICH ALLOWED THE WHOLE RIGHT REAR OF THE VAN TO MOVE INDEPENDENTLY OF VAN. IT WAS ALSO DISCOVERED DURING INSPECTION THAT THE SAME BRACKET ON THE LEFT SIDE WAS CRACKED AND ALSO FAILING. THE VAN IS A MOBILITY VAN AND HAS BEEN MODIFIED BY A COMPANY CALLED VMI. THE VAN HAS BEEN LIGHTLY USED AND HAS LESS THAN 9000 MILES ON IT. I STRESS AGAIN THAT THE VAN BECAME COMPLETELY UNCONTROLLABLE WITHOUT ANY KNOWN CAUSE. I BELIEVE THERE IS GREAT CHANCE OF DEATH OR SERIOUS INJURY FROM THIS APPARENT DEFECT. *TT UPDATED 10/1/18*JB
Additional Notes:
WHILE DRIVING OUR VAN IT BECAME COMPLETELY UNCONTROLLABLE AT ANY SPEED GREATER THAN ABOUT 25 MPH. VAN ROCKED AND PITCHED VIOLENTLY AND I AM CONVINCED IT WOULD HAVE CERTAINLY CAUSED AN ACCIDENT AND LIKELY FLIPPED VAN IF IT OCCURRED AT 40+ MPH. DEALER DISCOVERED REAR SUSPENSION HAD BROKEN COMPLETELY AWAY FROM BRACKET. A COMPLETE BRACKET FAILURE ON RIGHT REAR WHICH ALLOWED THE WHOLE RIGHT REAR OF THE VAN TO MOVE INDEPENDENTLY OF VAN. IT WAS ALSO DISCOVERED DURING INSPECTION THAT THE SAME BRACKET ON THE LEFT SIDE WAS CRACKED AND ALSO FAILING. THE VAN IS A MOBILITY VAN AND HAS BEEN MODIFIED BY A COMPANY CALLED VMI. THE VAN HAS BEEN LIGHTLY USED AND HAS LESS THAN 9000 MILES ON IT. I STRESS AGAIN THAT THE VAN BECAME COMPLETELY UNCONTROLLABLE WITHOUT ANY KNOWN CAUSE. I BELIEVE THERE IS GREAT CHANCE OF DEATH OR SERIOUS INJURY FROM THIS APPARENT DEFECT. *TT UPDATED 10/1/18*JB
Mfg Campaign: 11006761
Recall Date: Jul 21, 2017
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
WHILE DRIVING OUR VAN IT BECAME COMPLETELY UNCONTROLLABLE AT ANY SPEED GREATER THAN ABOUT 25 MPH. VAN ROCKED AND PITCHED VIOLENTLY AND I AM CONVINCED IT WOULD HAVE CERTAINLY CAUSED AN ACCIDENT AND LIKELY FLIPPED VAN IF IT OCCURRED AT 40+ MPH. DEALER DISCOVERED REAR SUSPENSION HAD BROKEN COMPLETELY AWAY FROM BRACKET. A COMPLETE BRACKET FAILURE ON RIGHT REAR WHICH ALLOWED THE WHOLE RIGHT REAR OF THE VAN TO MOVE INDEPENDENTLY OF VAN. IT WAS ALSO DISCOVERED DURING INSPECTION THAT THE SAME BRACKET ON THE LEFT SIDE WAS CRACKED AND ALSO FAILING. THE VAN IS A MOBILITY VAN AND HAS BEEN MODIFIED BY A COMPANY CALLED VMI. THE VAN HAS BEEN LIGHTLY USED AND HAS LESS THAN 9000 MILES ON IT. I STRESS AGAIN THAT THE VAN BECAME COMPLETELY UNCONTROLLABLE WITHOUT ANY KNOWN CAUSE. I BELIEVE THERE IS GREAT CHANCE OF DEATH OR SERIOUS INJURY FROM THIS APPARENT DEFECT. *TT UPDATED 10/1/18*JB
Corrective Action:
WHILE DRIVING OUR VAN IT BECAME COMPLETELY UNCONTROLLABLE AT ANY SPEED GREATER THAN ABOUT 25 MPH. VAN ROCKED AND PITCHED VIOLENTLY AND I AM CONVINCED IT WOULD HAVE CERTAINLY CAUSED AN ACCIDENT AND LIKELY FLIPPED VAN IF IT OCCURRED AT 40+ MPH. DEALER DISCOVERED REAR SUSPENSION HAD BROKEN COMPLETELY AWAY FROM BRACKET. A COMPLETE BRACKET FAILURE ON RIGHT REAR WHICH ALLOWED THE WHOLE RIGHT REAR OF THE VAN TO MOVE INDEPENDENTLY OF VAN. IT WAS ALSO DISCOVERED DURING INSPECTION THAT THE SAME BRACKET ON THE LEFT SIDE WAS CRACKED AND ALSO FAILING. THE VAN IS A MOBILITY VAN AND HAS BEEN MODIFIED BY A COMPANY CALLED VMI. THE VAN HAS BEEN LIGHTLY USED AND HAS LESS THAN 9000 MILES ON IT. I STRESS AGAIN THAT THE VAN BECAME COMPLETELY UNCONTROLLABLE WITHOUT ANY KNOWN CAUSE. I BELIEVE THERE IS GREAT CHANCE OF DEATH OR SERIOUS INJURY FROM THIS APPARENT DEFECT. *TT UPDATED 10/1/18*JB
Additional Notes:
WHILE DRIVING OUR VAN IT BECAME COMPLETELY UNCONTROLLABLE AT ANY SPEED GREATER THAN ABOUT 25 MPH. VAN ROCKED AND PITCHED VIOLENTLY AND I AM CONVINCED IT WOULD HAVE CERTAINLY CAUSED AN ACCIDENT AND LIKELY FLIPPED VAN IF IT OCCURRED AT 40+ MPH. DEALER DISCOVERED REAR SUSPENSION HAD BROKEN COMPLETELY AWAY FROM BRACKET. A COMPLETE BRACKET FAILURE ON RIGHT REAR WHICH ALLOWED THE WHOLE RIGHT REAR OF THE VAN TO MOVE INDEPENDENTLY OF VAN. IT WAS ALSO DISCOVERED DURING INSPECTION THAT THE SAME BRACKET ON THE LEFT SIDE WAS CRACKED AND ALSO FAILING. THE VAN IS A MOBILITY VAN AND HAS BEEN MODIFIED BY A COMPANY CALLED VMI. THE VAN HAS BEEN LIGHTLY USED AND HAS LESS THAN 9000 MILES ON IT. I STRESS AGAIN THAT THE VAN BECAME COMPLETELY UNCONTROLLABLE WITHOUT ANY KNOWN CAUSE. I BELIEVE THERE IS GREAT CHANCE OF DEATH OR SERIOUS INJURY FROM THIS APPARENT DEFECT. *TT UPDATED 10/1/18*JB
Mfg Campaign: 11006761
Recall Date: Jul 21, 2017
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