Complaints & Recalls
Official Safety Recalls - Important!
16 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 03A
Recall Date: Jan 17, 2023
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2019 Pacifica vehicles equipped with engine stop/start systems. A loose battery ground connection may result in an intermittent loss of power steering assist and/or a stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V53
Recall Date: May 9, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles. The Manual Park Release (MPR) plug may be removed without a tool. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U50
Recall Date: Jun 14, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017 Chrysler Pacifica vehicles equipped with a 3.6l engine. The engine control software may become out of sync with the crankshaft position sensor, possibly resulting in an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U01
Recall Date: Jan 11, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles equipped with the 8-passenger seating option. In certain passenger seating and vehicle situations, the second-row center seating position seat belt buckle could cause the left outboard seat belt to become unlatched.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T54
Recall Date: Aug 31, 2017
Vantage Mobility International, Llc
Safety Issue:
Vantage Mobility International, LLC (VMI) is recalling certain 2017 Chrysler Pacifica lowered floor vehicles modified by VMI. The rear pinion bracket on both sides of the vehicle may crack, causing the axle not to be centered and the wheel to wobble.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: PAC20170728
Recall Date: Jul 28, 2017
Vantage Mobility International, Llc
Safety Issue:
Vantage Mobility International, LLC (Vantage Mobility) is recalling certain 2017 Chrysler Pacifica lowered floor vans modified by Vantage Mobility for wheelchair accessibility. The affected vans have rear brake lines that might have been crossed during the modification. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: Pac-20170525
Recall Date: May 25, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2017 Pacifica vehicles manufactured February 22, 2016, through April 28, 2016. The center overhead seat belt stow clip may fracture and prevent use of the seat belt in the third-row and/or second-row center passenger seat (if so equipped).
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S42
Recall Date: Jun 30, 2016
Consumer Complaints
2.1K ComplaintsChrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. ON SEVERAL OCCASIONS, WHILE DRIVING 55-65 MPH, THE VEHICLE JERKED AND VIBRATED ABNORMALLY. THE VEHICLE WAS TAKEN TO WHITE PLAINS CHRYSLER JEEP DODGE (LOCATED AT 70 WESTCHESTER AVE, WHITE PLAINS, NY 10601, (914) 618-4521) TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE OR RETRIEVE A FAULT CODE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 16,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. ON SEVERAL OCCASIONS, WHILE DRIVING 55-65 MPH, THE VEHICLE JERKED AND VIBRATED ABNORMALLY. THE VEHICLE WAS TAKEN TO WHITE PLAINS CHRYSLER JEEP DODGE (LOCATED AT 70 WESTCHESTER AVE, WHITE PLAINS, NY 10601, (914) 618-4521) TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE OR RETRIEVE A FAULT CODE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 16,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. ON SEVERAL OCCASIONS, WHILE DRIVING 55-65 MPH, THE VEHICLE JERKED AND VIBRATED ABNORMALLY. THE VEHICLE WAS TAKEN TO WHITE PLAINS CHRYSLER JEEP DODGE (LOCATED AT 70 WESTCHESTER AVE, WHITE PLAINS, NY 10601, (914) 618-4521) TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE OR RETRIEVE A FAULT CODE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 16,000.
Mfg Campaign: 11174927
Recall Date: Feb 7, 2019
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
WIFE WAS DRIVING THE VEHICLE AND IT SHUT OFF WHILE APPROACHING AN INTERSECTION. VEHICLE SHUT DOWN, GAVE WARNING THAT IT MUST BE IN PARK BEFORE RESTARTING.
Corrective Action:
WIFE WAS DRIVING THE VEHICLE AND IT SHUT OFF WHILE APPROACHING AN INTERSECTION. VEHICLE SHUT DOWN, GAVE WARNING THAT IT MUST BE IN PARK BEFORE RESTARTING.
Additional Notes:
WIFE WAS DRIVING THE VEHICLE AND IT SHUT OFF WHILE APPROACHING AN INTERSECTION. VEHICLE SHUT DOWN, GAVE WARNING THAT IT MUST BE IN PARK BEFORE RESTARTING.
Mfg Campaign: 11174815
Recall Date: Feb 6, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
WIFE WAS DRIVING THE VEHICLE AND IT SHUT OFF WHILE APPROACHING AN INTERSECTION. VEHICLE SHUT DOWN, GAVE WARNING THAT IT MUST BE IN PARK BEFORE RESTARTING.
Corrective Action:
WIFE WAS DRIVING THE VEHICLE AND IT SHUT OFF WHILE APPROACHING AN INTERSECTION. VEHICLE SHUT DOWN, GAVE WARNING THAT IT MUST BE IN PARK BEFORE RESTARTING.
Additional Notes:
WIFE WAS DRIVING THE VEHICLE AND IT SHUT OFF WHILE APPROACHING AN INTERSECTION. VEHICLE SHUT DOWN, GAVE WARNING THAT IT MUST BE IN PARK BEFORE RESTARTING.
Mfg Campaign: 11174815
Recall Date: Feb 6, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WIFE WAS DRIVING THE VEHICLE AND IT SHUT OFF WHILE APPROACHING AN INTERSECTION. VEHICLE SHUT DOWN, GAVE WARNING THAT IT MUST BE IN PARK BEFORE RESTARTING.
Corrective Action:
WIFE WAS DRIVING THE VEHICLE AND IT SHUT OFF WHILE APPROACHING AN INTERSECTION. VEHICLE SHUT DOWN, GAVE WARNING THAT IT MUST BE IN PARK BEFORE RESTARTING.
Additional Notes:
WIFE WAS DRIVING THE VEHICLE AND IT SHUT OFF WHILE APPROACHING AN INTERSECTION. VEHICLE SHUT DOWN, GAVE WARNING THAT IT MUST BE IN PARK BEFORE RESTARTING.
Mfg Campaign: 11174815
Recall Date: Feb 6, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
OUR 2017 CHRYSLER PACIFICA HAS BEEN JERKING INTO GEAR AND WON'T ACCELERATE AND THEN AFTER A FEW MOMENTS, IT DOES. THE JERKING FEELS AS IF SOMEONE JUST HIT YOU FROM BEHIND AND YOU STALL BEFORE BEING ABLE TO ACCELERATE. THIS ALWAYS HAPPENED WHILE IN MOTION FLAT ROAD, INCLINE, OR DOWN HILL. WHEN WE CALLED THE DEALERSHIP AND TOOK IT IN AND INFORMED THEM OF THE ISSUE, THEY SAID THEY DIDN'T SEE A PROBLEM. NOW, WE HAVE AN UNKNOWN MESSAGE THAT SAYS "SERVICE SHIFTER". THIS CAME AFTER THE VAN WAS SITTING AND WE GOT IN TO START THE VEHICLE. IT WOULDN'T START. HAD TO WAIT FOR A TOW. THE POWER WINDOWS, DOORS, HATCH WON'T WORK BUT THE RADIO AND COMMUNICATIONS SYSTEMS WORK FINE.
Corrective Action:
OUR 2017 CHRYSLER PACIFICA HAS BEEN JERKING INTO GEAR AND WON'T ACCELERATE AND THEN AFTER A FEW MOMENTS, IT DOES. THE JERKING FEELS AS IF SOMEONE JUST HIT YOU FROM BEHIND AND YOU STALL BEFORE BEING ABLE TO ACCELERATE. THIS ALWAYS HAPPENED WHILE IN MOTION FLAT ROAD, INCLINE, OR DOWN HILL. WHEN WE CALLED THE DEALERSHIP AND TOOK IT IN AND INFORMED THEM OF THE ISSUE, THEY SAID THEY DIDN'T SEE A PROBLEM. NOW, WE HAVE AN UNKNOWN MESSAGE THAT SAYS "SERVICE SHIFTER". THIS CAME AFTER THE VAN WAS SITTING AND WE GOT IN TO START THE VEHICLE. IT WOULDN'T START. HAD TO WAIT FOR A TOW. THE POWER WINDOWS, DOORS, HATCH WON'T WORK BUT THE RADIO AND COMMUNICATIONS SYSTEMS WORK FINE.
Additional Notes:
OUR 2017 CHRYSLER PACIFICA HAS BEEN JERKING INTO GEAR AND WON'T ACCELERATE AND THEN AFTER A FEW MOMENTS, IT DOES. THE JERKING FEELS AS IF SOMEONE JUST HIT YOU FROM BEHIND AND YOU STALL BEFORE BEING ABLE TO ACCELERATE. THIS ALWAYS HAPPENED WHILE IN MOTION FLAT ROAD, INCLINE, OR DOWN HILL. WHEN WE CALLED THE DEALERSHIP AND TOOK IT IN AND INFORMED THEM OF THE ISSUE, THEY SAID THEY DIDN'T SEE A PROBLEM. NOW, WE HAVE AN UNKNOWN MESSAGE THAT SAYS "SERVICE SHIFTER". THIS CAME AFTER THE VAN WAS SITTING AND WE GOT IN TO START THE VEHICLE. IT WOULDN'T START. HAD TO WAIT FOR A TOW. THE POWER WINDOWS, DOORS, HATCH WON'T WORK BUT THE RADIO AND COMMUNICATIONS SYSTEMS WORK FINE.
Mfg Campaign: 11173790
Recall Date: Feb 3, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
OUR 2017 CHRYSLER PACIFICA HAS BEEN JERKING INTO GEAR AND WON'T ACCELERATE AND THEN AFTER A FEW MOMENTS, IT DOES. THE JERKING FEELS AS IF SOMEONE JUST HIT YOU FROM BEHIND AND YOU STALL BEFORE BEING ABLE TO ACCELERATE. THIS ALWAYS HAPPENED WHILE IN MOTION FLAT ROAD, INCLINE, OR DOWN HILL. WHEN WE CALLED THE DEALERSHIP AND TOOK IT IN AND INFORMED THEM OF THE ISSUE, THEY SAID THEY DIDN'T SEE A PROBLEM. NOW, WE HAVE AN UNKNOWN MESSAGE THAT SAYS "SERVICE SHIFTER". THIS CAME AFTER THE VAN WAS SITTING AND WE GOT IN TO START THE VEHICLE. IT WOULDN'T START. HAD TO WAIT FOR A TOW. THE POWER WINDOWS, DOORS, HATCH WON'T WORK BUT THE RADIO AND COMMUNICATIONS SYSTEMS WORK FINE.
Corrective Action:
OUR 2017 CHRYSLER PACIFICA HAS BEEN JERKING INTO GEAR AND WON'T ACCELERATE AND THEN AFTER A FEW MOMENTS, IT DOES. THE JERKING FEELS AS IF SOMEONE JUST HIT YOU FROM BEHIND AND YOU STALL BEFORE BEING ABLE TO ACCELERATE. THIS ALWAYS HAPPENED WHILE IN MOTION FLAT ROAD, INCLINE, OR DOWN HILL. WHEN WE CALLED THE DEALERSHIP AND TOOK IT IN AND INFORMED THEM OF THE ISSUE, THEY SAID THEY DIDN'T SEE A PROBLEM. NOW, WE HAVE AN UNKNOWN MESSAGE THAT SAYS "SERVICE SHIFTER". THIS CAME AFTER THE VAN WAS SITTING AND WE GOT IN TO START THE VEHICLE. IT WOULDN'T START. HAD TO WAIT FOR A TOW. THE POWER WINDOWS, DOORS, HATCH WON'T WORK BUT THE RADIO AND COMMUNICATIONS SYSTEMS WORK FINE.
Additional Notes:
OUR 2017 CHRYSLER PACIFICA HAS BEEN JERKING INTO GEAR AND WON'T ACCELERATE AND THEN AFTER A FEW MOMENTS, IT DOES. THE JERKING FEELS AS IF SOMEONE JUST HIT YOU FROM BEHIND AND YOU STALL BEFORE BEING ABLE TO ACCELERATE. THIS ALWAYS HAPPENED WHILE IN MOTION FLAT ROAD, INCLINE, OR DOWN HILL. WHEN WE CALLED THE DEALERSHIP AND TOOK IT IN AND INFORMED THEM OF THE ISSUE, THEY SAID THEY DIDN'T SEE A PROBLEM. NOW, WE HAVE AN UNKNOWN MESSAGE THAT SAYS "SERVICE SHIFTER". THIS CAME AFTER THE VAN WAS SITTING AND WE GOT IN TO START THE VEHICLE. IT WOULDN'T START. HAD TO WAIT FOR A TOW. THE POWER WINDOWS, DOORS, HATCH WON'T WORK BUT THE RADIO AND COMMUNICATIONS SYSTEMS WORK FINE.
Mfg Campaign: 11173790
Recall Date: Feb 3, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
OUR 2017 CHRYSLER PACIFICA HAS BEEN JERKING INTO GEAR AND WON'T ACCELERATE AND THEN AFTER A FEW MOMENTS, IT DOES. THE JERKING FEELS AS IF SOMEONE JUST HIT YOU FROM BEHIND AND YOU STALL BEFORE BEING ABLE TO ACCELERATE. THIS ALWAYS HAPPENED WHILE IN MOTION FLAT ROAD, INCLINE, OR DOWN HILL. WHEN WE CALLED THE DEALERSHIP AND TOOK IT IN AND INFORMED THEM OF THE ISSUE, THEY SAID THEY DIDN'T SEE A PROBLEM. NOW, WE HAVE AN UNKNOWN MESSAGE THAT SAYS "SERVICE SHIFTER". THIS CAME AFTER THE VAN WAS SITTING AND WE GOT IN TO START THE VEHICLE. IT WOULDN'T START. HAD TO WAIT FOR A TOW. THE POWER WINDOWS, DOORS, HATCH WON'T WORK BUT THE RADIO AND COMMUNICATIONS SYSTEMS WORK FINE.
Corrective Action:
OUR 2017 CHRYSLER PACIFICA HAS BEEN JERKING INTO GEAR AND WON'T ACCELERATE AND THEN AFTER A FEW MOMENTS, IT DOES. THE JERKING FEELS AS IF SOMEONE JUST HIT YOU FROM BEHIND AND YOU STALL BEFORE BEING ABLE TO ACCELERATE. THIS ALWAYS HAPPENED WHILE IN MOTION FLAT ROAD, INCLINE, OR DOWN HILL. WHEN WE CALLED THE DEALERSHIP AND TOOK IT IN AND INFORMED THEM OF THE ISSUE, THEY SAID THEY DIDN'T SEE A PROBLEM. NOW, WE HAVE AN UNKNOWN MESSAGE THAT SAYS "SERVICE SHIFTER". THIS CAME AFTER THE VAN WAS SITTING AND WE GOT IN TO START THE VEHICLE. IT WOULDN'T START. HAD TO WAIT FOR A TOW. THE POWER WINDOWS, DOORS, HATCH WON'T WORK BUT THE RADIO AND COMMUNICATIONS SYSTEMS WORK FINE.
Additional Notes:
OUR 2017 CHRYSLER PACIFICA HAS BEEN JERKING INTO GEAR AND WON'T ACCELERATE AND THEN AFTER A FEW MOMENTS, IT DOES. THE JERKING FEELS AS IF SOMEONE JUST HIT YOU FROM BEHIND AND YOU STALL BEFORE BEING ABLE TO ACCELERATE. THIS ALWAYS HAPPENED WHILE IN MOTION FLAT ROAD, INCLINE, OR DOWN HILL. WHEN WE CALLED THE DEALERSHIP AND TOOK IT IN AND INFORMED THEM OF THE ISSUE, THEY SAID THEY DIDN'T SEE A PROBLEM. NOW, WE HAVE AN UNKNOWN MESSAGE THAT SAYS "SERVICE SHIFTER". THIS CAME AFTER THE VAN WAS SITTING AND WE GOT IN TO START THE VEHICLE. IT WOULDN'T START. HAD TO WAIT FOR A TOW. THE POWER WINDOWS, DOORS, HATCH WON'T WORK BUT THE RADIO AND COMMUNICATIONS SYSTEMS WORK FINE.
Mfg Campaign: 11173790
Recall Date: Feb 3, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I PURCHASED A USED 2017 CHYRLSER PACIFICA AND COULD NOT GET MY UCONNECT TO WORK. I FOUND OUT THAT THE PREVIOUS OWNER MAINTAINS THE UCONNECT ACCESS ACCOUNT UNTIL THEY CANCEL IT. THEY CAN UNLOCK, START AND IF WANTED STEAL MY CAR USING THEIR CELL PHONE. UCONNECT DOES NOT CANCEL THE ACCOUNT WHEN THE CAR IS SOLD SO THE PREVIOUS OWNER MAINTAINS THE ACCOUNT UNTIL THEY CANCEL IT. THIS IS VERY DANGEROUS AS THE PREVIOUS OWNER CAN EFFECT THE OPERATION OF THE VEHICLE WITHOUT THE NEW OWNER'S KNOWLEDGE.
Corrective Action:
I PURCHASED A USED 2017 CHYRLSER PACIFICA AND COULD NOT GET MY UCONNECT TO WORK. I FOUND OUT THAT THE PREVIOUS OWNER MAINTAINS THE UCONNECT ACCESS ACCOUNT UNTIL THEY CANCEL IT. THEY CAN UNLOCK, START AND IF WANTED STEAL MY CAR USING THEIR CELL PHONE. UCONNECT DOES NOT CANCEL THE ACCOUNT WHEN THE CAR IS SOLD SO THE PREVIOUS OWNER MAINTAINS THE ACCOUNT UNTIL THEY CANCEL IT. THIS IS VERY DANGEROUS AS THE PREVIOUS OWNER CAN EFFECT THE OPERATION OF THE VEHICLE WITHOUT THE NEW OWNER'S KNOWLEDGE.
Additional Notes:
I PURCHASED A USED 2017 CHYRLSER PACIFICA AND COULD NOT GET MY UCONNECT TO WORK. I FOUND OUT THAT THE PREVIOUS OWNER MAINTAINS THE UCONNECT ACCESS ACCOUNT UNTIL THEY CANCEL IT. THEY CAN UNLOCK, START AND IF WANTED STEAL MY CAR USING THEIR CELL PHONE. UCONNECT DOES NOT CANCEL THE ACCOUNT WHEN THE CAR IS SOLD SO THE PREVIOUS OWNER MAINTAINS THE ACCOUNT UNTIL THEY CANCEL IT. THIS IS VERY DANGEROUS AS THE PREVIOUS OWNER CAN EFFECT THE OPERATION OF THE VEHICLE WITHOUT THE NEW OWNER'S KNOWLEDGE.
Mfg Campaign: 11173802
Recall Date: Feb 3, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
WE HAVE OWNED THIS VEHICLE FOR 2 MONTHS, ON TWO OCCASIONS WE HAVE HAD THE TRANSMISSION APPEAR TO GET STUCK IN A LOW GEAR AFTER STARTING FROM STOP IN CITY TRAFFIC, THE RPM'S GO UP, ENGINE REVS, CARS WILL NOT ACCELERATE, THEN GOES INTO GEAR AND DRIVES. BOTH TIMES WE HAD PULLED OUT INTO TRAFFIC AND COULD NOT ACCELERATE. ON ANOTHER OCCASION WHILE GOING THROUGH AN INTERSECTION AROUND 10-15 MILES PER HOUR THE VEHICLE JERKED INTO GEAR AGAIN, WOULDN'T ACCELERATE, AFTER RELEASE THE ACCELERATOR THE VEHICLE JERKED AGAIN AND THEN DROVE NORMALLY. THIS HAS ALSO HAPPENED 4 TIMES WHILE DRIVING THROUGH PARKING LOTS. IT FEELS AS THOUGH YOU HAVE BEEN HIT OR HIT SOMETHING. NO CODES CAME UP AND DEALER CAN'T DUPLICATE THE ISSUE.
Corrective Action:
WE HAVE OWNED THIS VEHICLE FOR 2 MONTHS, ON TWO OCCASIONS WE HAVE HAD THE TRANSMISSION APPEAR TO GET STUCK IN A LOW GEAR AFTER STARTING FROM STOP IN CITY TRAFFIC, THE RPM'S GO UP, ENGINE REVS, CARS WILL NOT ACCELERATE, THEN GOES INTO GEAR AND DRIVES. BOTH TIMES WE HAD PULLED OUT INTO TRAFFIC AND COULD NOT ACCELERATE. ON ANOTHER OCCASION WHILE GOING THROUGH AN INTERSECTION AROUND 10-15 MILES PER HOUR THE VEHICLE JERKED INTO GEAR AGAIN, WOULDN'T ACCELERATE, AFTER RELEASE THE ACCELERATOR THE VEHICLE JERKED AGAIN AND THEN DROVE NORMALLY. THIS HAS ALSO HAPPENED 4 TIMES WHILE DRIVING THROUGH PARKING LOTS. IT FEELS AS THOUGH YOU HAVE BEEN HIT OR HIT SOMETHING. NO CODES CAME UP AND DEALER CAN'T DUPLICATE THE ISSUE.
Additional Notes:
WE HAVE OWNED THIS VEHICLE FOR 2 MONTHS, ON TWO OCCASIONS WE HAVE HAD THE TRANSMISSION APPEAR TO GET STUCK IN A LOW GEAR AFTER STARTING FROM STOP IN CITY TRAFFIC, THE RPM'S GO UP, ENGINE REVS, CARS WILL NOT ACCELERATE, THEN GOES INTO GEAR AND DRIVES. BOTH TIMES WE HAD PULLED OUT INTO TRAFFIC AND COULD NOT ACCELERATE. ON ANOTHER OCCASION WHILE GOING THROUGH AN INTERSECTION AROUND 10-15 MILES PER HOUR THE VEHICLE JERKED INTO GEAR AGAIN, WOULDN'T ACCELERATE, AFTER RELEASE THE ACCELERATOR THE VEHICLE JERKED AGAIN AND THEN DROVE NORMALLY. THIS HAS ALSO HAPPENED 4 TIMES WHILE DRIVING THROUGH PARKING LOTS. IT FEELS AS THOUGH YOU HAVE BEEN HIT OR HIT SOMETHING. NO CODES CAME UP AND DEALER CAN'T DUPLICATE THE ISSUE.
Mfg Campaign: 11173578
Recall Date: Feb 1, 2019
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
LAST NIGHT, I OPENED MY CAR DOOR THAT WAS PARKED IN A PARKING LOT TO PUT MY 4 YEAR OLD DAUGHTER IN HER CAR SEAT. THE SLIDING CAR DOOR FELL OFF, DRIVER'S REAR WINDOW SHATTERED. THIS IS UNACCEPTABLE. A DOOR DOES NOT FALL OFF. THE ENTIRE DOOR FELL OFF AND NOT ONLY DID IT FALL ON TOP OF ME THAT I HAD TO CATCH IT BUT THE DOOR SCRATCHED THE WHOLE DRIVER'S SIDE. GLASS SHATTERED AND PIECES OF GLASS FLUNG AT MY 4 YEAR OLD DAUGHTER. I HAVE HAD OVER 6 RECALLS ON THIS VEHICLE AND NOW THE WHOLE DOOR FALLS OFF. I'M AT A LOSS OF WORDS RIGHT NOW BUT THE SAFETY OF THIS VEHICLE IS NOT SAFE, AT ALL!!!! I NEED SOMEONE TO CONTACT ME REGARDING THIS ASAP!
Corrective Action:
LAST NIGHT, I OPENED MY CAR DOOR THAT WAS PARKED IN A PARKING LOT TO PUT MY 4 YEAR OLD DAUGHTER IN HER CAR SEAT. THE SLIDING CAR DOOR FELL OFF, DRIVER'S REAR WINDOW SHATTERED. THIS IS UNACCEPTABLE. A DOOR DOES NOT FALL OFF. THE ENTIRE DOOR FELL OFF AND NOT ONLY DID IT FALL ON TOP OF ME THAT I HAD TO CATCH IT BUT THE DOOR SCRATCHED THE WHOLE DRIVER'S SIDE. GLASS SHATTERED AND PIECES OF GLASS FLUNG AT MY 4 YEAR OLD DAUGHTER. I HAVE HAD OVER 6 RECALLS ON THIS VEHICLE AND NOW THE WHOLE DOOR FALLS OFF. I'M AT A LOSS OF WORDS RIGHT NOW BUT THE SAFETY OF THIS VEHICLE IS NOT SAFE, AT ALL!!!! I NEED SOMEONE TO CONTACT ME REGARDING THIS ASAP!
Additional Notes:
LAST NIGHT, I OPENED MY CAR DOOR THAT WAS PARKED IN A PARKING LOT TO PUT MY 4 YEAR OLD DAUGHTER IN HER CAR SEAT. THE SLIDING CAR DOOR FELL OFF, DRIVER'S REAR WINDOW SHATTERED. THIS IS UNACCEPTABLE. A DOOR DOES NOT FALL OFF. THE ENTIRE DOOR FELL OFF AND NOT ONLY DID IT FALL ON TOP OF ME THAT I HAD TO CATCH IT BUT THE DOOR SCRATCHED THE WHOLE DRIVER'S SIDE. GLASS SHATTERED AND PIECES OF GLASS FLUNG AT MY 4 YEAR OLD DAUGHTER. I HAVE HAD OVER 6 RECALLS ON THIS VEHICLE AND NOW THE WHOLE DOOR FALLS OFF. I'M AT A LOSS OF WORDS RIGHT NOW BUT THE SAFETY OF THIS VEHICLE IS NOT SAFE, AT ALL!!!! I NEED SOMEONE TO CONTACT ME REGARDING THIS ASAP!
Mfg Campaign: 11171993
Recall Date: Jan 24, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
LAST NIGHT, I OPENED MY CAR DOOR THAT WAS PARKED IN A PARKING LOT TO PUT MY 4 YEAR OLD DAUGHTER IN HER CAR SEAT. THE SLIDING CAR DOOR FELL OFF, DRIVER'S REAR WINDOW SHATTERED. THIS IS UNACCEPTABLE. A DOOR DOES NOT FALL OFF. THE ENTIRE DOOR FELL OFF AND NOT ONLY DID IT FALL ON TOP OF ME THAT I HAD TO CATCH IT BUT THE DOOR SCRATCHED THE WHOLE DRIVER'S SIDE. GLASS SHATTERED AND PIECES OF GLASS FLUNG AT MY 4 YEAR OLD DAUGHTER. I HAVE HAD OVER 6 RECALLS ON THIS VEHICLE AND NOW THE WHOLE DOOR FALLS OFF. I'M AT A LOSS OF WORDS RIGHT NOW BUT THE SAFETY OF THIS VEHICLE IS NOT SAFE, AT ALL!!!! I NEED SOMEONE TO CONTACT ME REGARDING THIS ASAP!
Corrective Action:
LAST NIGHT, I OPENED MY CAR DOOR THAT WAS PARKED IN A PARKING LOT TO PUT MY 4 YEAR OLD DAUGHTER IN HER CAR SEAT. THE SLIDING CAR DOOR FELL OFF, DRIVER'S REAR WINDOW SHATTERED. THIS IS UNACCEPTABLE. A DOOR DOES NOT FALL OFF. THE ENTIRE DOOR FELL OFF AND NOT ONLY DID IT FALL ON TOP OF ME THAT I HAD TO CATCH IT BUT THE DOOR SCRATCHED THE WHOLE DRIVER'S SIDE. GLASS SHATTERED AND PIECES OF GLASS FLUNG AT MY 4 YEAR OLD DAUGHTER. I HAVE HAD OVER 6 RECALLS ON THIS VEHICLE AND NOW THE WHOLE DOOR FALLS OFF. I'M AT A LOSS OF WORDS RIGHT NOW BUT THE SAFETY OF THIS VEHICLE IS NOT SAFE, AT ALL!!!! I NEED SOMEONE TO CONTACT ME REGARDING THIS ASAP!
Additional Notes:
LAST NIGHT, I OPENED MY CAR DOOR THAT WAS PARKED IN A PARKING LOT TO PUT MY 4 YEAR OLD DAUGHTER IN HER CAR SEAT. THE SLIDING CAR DOOR FELL OFF, DRIVER'S REAR WINDOW SHATTERED. THIS IS UNACCEPTABLE. A DOOR DOES NOT FALL OFF. THE ENTIRE DOOR FELL OFF AND NOT ONLY DID IT FALL ON TOP OF ME THAT I HAD TO CATCH IT BUT THE DOOR SCRATCHED THE WHOLE DRIVER'S SIDE. GLASS SHATTERED AND PIECES OF GLASS FLUNG AT MY 4 YEAR OLD DAUGHTER. I HAVE HAD OVER 6 RECALLS ON THIS VEHICLE AND NOW THE WHOLE DOOR FALLS OFF. I'M AT A LOSS OF WORDS RIGHT NOW BUT THE SAFETY OF THIS VEHICLE IS NOT SAFE, AT ALL!!!! I NEED SOMEONE TO CONTACT ME REGARDING THIS ASAP!
Mfg Campaign: 11171993
Recall Date: Jan 24, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. AFTER ACCELERATING INTO AN INTERSECTION, THE VEHICLE SUDDENLY STALLED AND "SHIFT TO PARK" DISPLAYED ON THE INSTRUMENT PANEL. THE VEHICLE WAS ABLE TO RESTART AND WAS LATER TOWED TO AN UNKNOWN DEALER. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 24,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. AFTER ACCELERATING INTO AN INTERSECTION, THE VEHICLE SUDDENLY STALLED AND "SHIFT TO PARK" DISPLAYED ON THE INSTRUMENT PANEL. THE VEHICLE WAS ABLE TO RESTART AND WAS LATER TOWED TO AN UNKNOWN DEALER. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 24,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. AFTER ACCELERATING INTO AN INTERSECTION, THE VEHICLE SUDDENLY STALLED AND "SHIFT TO PARK" DISPLAYED ON THE INSTRUMENT PANEL. THE VEHICLE WAS ABLE TO RESTART AND WAS LATER TOWED TO AN UNKNOWN DEALER. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 24,000.
Mfg Campaign: 11171645
Recall Date: Jan 23, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
INITIALLY, WHILE DRIVING, A BRIEF WARNING MESSAGE WOULD FLASH ON THE DRIVER'S INFO CLUSTER THAT THE "POWER STEERING WAS UNAVAILABLE" AND THEN THE WARNING WOULD GO AWAY VERY QUICKLY. HOWEVER, THE WARNING BEGAN COMING ON MORE FREQUENTLY, ALWAYS WHILE DRIVING, AND IT WOULD STAY ON, RESULTING IN A TOTAL LOSS OF POWER STEERING. THIS WAS VERY FRIGHTENING SINCE IN THE LARGE VAN IT BECAME DIFFICULT TO CONTROL WHILE DRIVING AT BOTH HIGHWAY AND SIDE-STREET SPEEDS. WHEN THE ENGINE WOULD BE TURNED OFF AND THEN RESTARTED, THE MALFUNCTION WOULD RESOLVE, HOWEVER, IT BEGAN HAPPENING MORE AND MORE FREQUENTLY, SOMETIMES MULTIPLE TIMES DURING A SHORT DRIVE. IT WAS VERY UNSAFE TO DRIVE AS THE POWER STEERING COULD HAVE POTENTIALLY GONE OUT AT ANY TIME, SUCH AS A HIGHWAY CORNER, RESULTING IN LOSS OF CONTROL. THE CAR IS NOW IN THE SHOP WHILE THEY ARE TRYING TO FIND A REPAIR FOR THE PROBLEM BUT AS OF NOW THEY ARE SAYING IT IS ELECTRONIC AND NOT MECHANICAL.
Corrective Action:
INITIALLY, WHILE DRIVING, A BRIEF WARNING MESSAGE WOULD FLASH ON THE DRIVER'S INFO CLUSTER THAT THE "POWER STEERING WAS UNAVAILABLE" AND THEN THE WARNING WOULD GO AWAY VERY QUICKLY. HOWEVER, THE WARNING BEGAN COMING ON MORE FREQUENTLY, ALWAYS WHILE DRIVING, AND IT WOULD STAY ON, RESULTING IN A TOTAL LOSS OF POWER STEERING. THIS WAS VERY FRIGHTENING SINCE IN THE LARGE VAN IT BECAME DIFFICULT TO CONTROL WHILE DRIVING AT BOTH HIGHWAY AND SIDE-STREET SPEEDS. WHEN THE ENGINE WOULD BE TURNED OFF AND THEN RESTARTED, THE MALFUNCTION WOULD RESOLVE, HOWEVER, IT BEGAN HAPPENING MORE AND MORE FREQUENTLY, SOMETIMES MULTIPLE TIMES DURING A SHORT DRIVE. IT WAS VERY UNSAFE TO DRIVE AS THE POWER STEERING COULD HAVE POTENTIALLY GONE OUT AT ANY TIME, SUCH AS A HIGHWAY CORNER, RESULTING IN LOSS OF CONTROL. THE CAR IS NOW IN THE SHOP WHILE THEY ARE TRYING TO FIND A REPAIR FOR THE PROBLEM BUT AS OF NOW THEY ARE SAYING IT IS ELECTRONIC AND NOT MECHANICAL.
Additional Notes:
INITIALLY, WHILE DRIVING, A BRIEF WARNING MESSAGE WOULD FLASH ON THE DRIVER'S INFO CLUSTER THAT THE "POWER STEERING WAS UNAVAILABLE" AND THEN THE WARNING WOULD GO AWAY VERY QUICKLY. HOWEVER, THE WARNING BEGAN COMING ON MORE FREQUENTLY, ALWAYS WHILE DRIVING, AND IT WOULD STAY ON, RESULTING IN A TOTAL LOSS OF POWER STEERING. THIS WAS VERY FRIGHTENING SINCE IN THE LARGE VAN IT BECAME DIFFICULT TO CONTROL WHILE DRIVING AT BOTH HIGHWAY AND SIDE-STREET SPEEDS. WHEN THE ENGINE WOULD BE TURNED OFF AND THEN RESTARTED, THE MALFUNCTION WOULD RESOLVE, HOWEVER, IT BEGAN HAPPENING MORE AND MORE FREQUENTLY, SOMETIMES MULTIPLE TIMES DURING A SHORT DRIVE. IT WAS VERY UNSAFE TO DRIVE AS THE POWER STEERING COULD HAVE POTENTIALLY GONE OUT AT ANY TIME, SUCH AS A HIGHWAY CORNER, RESULTING IN LOSS OF CONTROL. THE CAR IS NOW IN THE SHOP WHILE THEY ARE TRYING TO FIND A REPAIR FOR THE PROBLEM BUT AS OF NOW THEY ARE SAYING IT IS ELECTRONIC AND NOT MECHANICAL.
Mfg Campaign: 11171384
Recall Date: Jan 22, 2019
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
INITIALLY, WHILE DRIVING, A BRIEF WARNING MESSAGE WOULD FLASH ON THE DRIVER'S INFO CLUSTER THAT THE "POWER STEERING WAS UNAVAILABLE" AND THEN THE WARNING WOULD GO AWAY VERY QUICKLY. HOWEVER, THE WARNING BEGAN COMING ON MORE FREQUENTLY, ALWAYS WHILE DRIVING, AND IT WOULD STAY ON, RESULTING IN A TOTAL LOSS OF POWER STEERING. THIS WAS VERY FRIGHTENING SINCE IN THE LARGE VAN IT BECAME DIFFICULT TO CONTROL WHILE DRIVING AT BOTH HIGHWAY AND SIDE-STREET SPEEDS. WHEN THE ENGINE WOULD BE TURNED OFF AND THEN RESTARTED, THE MALFUNCTION WOULD RESOLVE, HOWEVER, IT BEGAN HAPPENING MORE AND MORE FREQUENTLY, SOMETIMES MULTIPLE TIMES DURING A SHORT DRIVE. IT WAS VERY UNSAFE TO DRIVE AS THE POWER STEERING COULD HAVE POTENTIALLY GONE OUT AT ANY TIME, SUCH AS A HIGHWAY CORNER, RESULTING IN LOSS OF CONTROL. THE CAR IS NOW IN THE SHOP WHILE THEY ARE TRYING TO FIND A REPAIR FOR THE PROBLEM BUT AS OF NOW THEY ARE SAYING IT IS ELECTRONIC AND NOT MECHANICAL.
Corrective Action:
INITIALLY, WHILE DRIVING, A BRIEF WARNING MESSAGE WOULD FLASH ON THE DRIVER'S INFO CLUSTER THAT THE "POWER STEERING WAS UNAVAILABLE" AND THEN THE WARNING WOULD GO AWAY VERY QUICKLY. HOWEVER, THE WARNING BEGAN COMING ON MORE FREQUENTLY, ALWAYS WHILE DRIVING, AND IT WOULD STAY ON, RESULTING IN A TOTAL LOSS OF POWER STEERING. THIS WAS VERY FRIGHTENING SINCE IN THE LARGE VAN IT BECAME DIFFICULT TO CONTROL WHILE DRIVING AT BOTH HIGHWAY AND SIDE-STREET SPEEDS. WHEN THE ENGINE WOULD BE TURNED OFF AND THEN RESTARTED, THE MALFUNCTION WOULD RESOLVE, HOWEVER, IT BEGAN HAPPENING MORE AND MORE FREQUENTLY, SOMETIMES MULTIPLE TIMES DURING A SHORT DRIVE. IT WAS VERY UNSAFE TO DRIVE AS THE POWER STEERING COULD HAVE POTENTIALLY GONE OUT AT ANY TIME, SUCH AS A HIGHWAY CORNER, RESULTING IN LOSS OF CONTROL. THE CAR IS NOW IN THE SHOP WHILE THEY ARE TRYING TO FIND A REPAIR FOR THE PROBLEM BUT AS OF NOW THEY ARE SAYING IT IS ELECTRONIC AND NOT MECHANICAL.
Additional Notes:
INITIALLY, WHILE DRIVING, A BRIEF WARNING MESSAGE WOULD FLASH ON THE DRIVER'S INFO CLUSTER THAT THE "POWER STEERING WAS UNAVAILABLE" AND THEN THE WARNING WOULD GO AWAY VERY QUICKLY. HOWEVER, THE WARNING BEGAN COMING ON MORE FREQUENTLY, ALWAYS WHILE DRIVING, AND IT WOULD STAY ON, RESULTING IN A TOTAL LOSS OF POWER STEERING. THIS WAS VERY FRIGHTENING SINCE IN THE LARGE VAN IT BECAME DIFFICULT TO CONTROL WHILE DRIVING AT BOTH HIGHWAY AND SIDE-STREET SPEEDS. WHEN THE ENGINE WOULD BE TURNED OFF AND THEN RESTARTED, THE MALFUNCTION WOULD RESOLVE, HOWEVER, IT BEGAN HAPPENING MORE AND MORE FREQUENTLY, SOMETIMES MULTIPLE TIMES DURING A SHORT DRIVE. IT WAS VERY UNSAFE TO DRIVE AS THE POWER STEERING COULD HAVE POTENTIALLY GONE OUT AT ANY TIME, SUCH AS A HIGHWAY CORNER, RESULTING IN LOSS OF CONTROL. THE CAR IS NOW IN THE SHOP WHILE THEY ARE TRYING TO FIND A REPAIR FOR THE PROBLEM BUT AS OF NOW THEY ARE SAYING IT IS ELECTRONIC AND NOT MECHANICAL.
Mfg Campaign: 11171384
Recall Date: Jan 22, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THERE WAS A RECALL DUE TO THIS VEHICLE HARD SHIFTING. I HAVE HAD THIS FIXED THREE TIMES AND IT IS HARD SHIFTING AGAIN. THE VEHICLE LURCHES FORWARD AND SOMETIMES IT FEELS LIKE IT WILL STALL OUT COMPLETELY. IT OCCURS WHEN ACCELERATING, ESPECIALLY AFTER STOPPING. IT IS WORSE WHEN SHIFTING FROM THE LOWER GEARS WHEN THE VEHICLE JUST BEGINS TO ACCELERATE, HOWEVER IT ALSO OCCURS WHILE SLOWING DOWN TO TURN. THE ELECTRICAL SYSTEM THAT MONITORS THE TEMPERATURE GAUGE IS NOT WORKING PROPERLY. IT OFTEN SHOWS TO BE IN THE NEGATIVE DEGREES. THIS CAUSES THE CHECK ENGINE LIGHT TO COME ON. THIS HAS ALSO BEEN FIXED BY MY DEALERSHIP BUT IT HAS CONTINUED TO OCCUR.
Corrective Action:
THERE WAS A RECALL DUE TO THIS VEHICLE HARD SHIFTING. I HAVE HAD THIS FIXED THREE TIMES AND IT IS HARD SHIFTING AGAIN. THE VEHICLE LURCHES FORWARD AND SOMETIMES IT FEELS LIKE IT WILL STALL OUT COMPLETELY. IT OCCURS WHEN ACCELERATING, ESPECIALLY AFTER STOPPING. IT IS WORSE WHEN SHIFTING FROM THE LOWER GEARS WHEN THE VEHICLE JUST BEGINS TO ACCELERATE, HOWEVER IT ALSO OCCURS WHILE SLOWING DOWN TO TURN. THE ELECTRICAL SYSTEM THAT MONITORS THE TEMPERATURE GAUGE IS NOT WORKING PROPERLY. IT OFTEN SHOWS TO BE IN THE NEGATIVE DEGREES. THIS CAUSES THE CHECK ENGINE LIGHT TO COME ON. THIS HAS ALSO BEEN FIXED BY MY DEALERSHIP BUT IT HAS CONTINUED TO OCCUR.
Additional Notes:
THERE WAS A RECALL DUE TO THIS VEHICLE HARD SHIFTING. I HAVE HAD THIS FIXED THREE TIMES AND IT IS HARD SHIFTING AGAIN. THE VEHICLE LURCHES FORWARD AND SOMETIMES IT FEELS LIKE IT WILL STALL OUT COMPLETELY. IT OCCURS WHEN ACCELERATING, ESPECIALLY AFTER STOPPING. IT IS WORSE WHEN SHIFTING FROM THE LOWER GEARS WHEN THE VEHICLE JUST BEGINS TO ACCELERATE, HOWEVER IT ALSO OCCURS WHILE SLOWING DOWN TO TURN. THE ELECTRICAL SYSTEM THAT MONITORS THE TEMPERATURE GAUGE IS NOT WORKING PROPERLY. IT OFTEN SHOWS TO BE IN THE NEGATIVE DEGREES. THIS CAUSES THE CHECK ENGINE LIGHT TO COME ON. THIS HAS ALSO BEEN FIXED BY MY DEALERSHIP BUT IT HAS CONTINUED TO OCCUR.
Mfg Campaign: 11170735
Recall Date: Jan 18, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
THERE WAS A RECALL DUE TO THIS VEHICLE HARD SHIFTING. I HAVE HAD THIS FIXED THREE TIMES AND IT IS HARD SHIFTING AGAIN. THE VEHICLE LURCHES FORWARD AND SOMETIMES IT FEELS LIKE IT WILL STALL OUT COMPLETELY. IT OCCURS WHEN ACCELERATING, ESPECIALLY AFTER STOPPING. IT IS WORSE WHEN SHIFTING FROM THE LOWER GEARS WHEN THE VEHICLE JUST BEGINS TO ACCELERATE, HOWEVER IT ALSO OCCURS WHILE SLOWING DOWN TO TURN. THE ELECTRICAL SYSTEM THAT MONITORS THE TEMPERATURE GAUGE IS NOT WORKING PROPERLY. IT OFTEN SHOWS TO BE IN THE NEGATIVE DEGREES. THIS CAUSES THE CHECK ENGINE LIGHT TO COME ON. THIS HAS ALSO BEEN FIXED BY MY DEALERSHIP BUT IT HAS CONTINUED TO OCCUR.
Corrective Action:
THERE WAS A RECALL DUE TO THIS VEHICLE HARD SHIFTING. I HAVE HAD THIS FIXED THREE TIMES AND IT IS HARD SHIFTING AGAIN. THE VEHICLE LURCHES FORWARD AND SOMETIMES IT FEELS LIKE IT WILL STALL OUT COMPLETELY. IT OCCURS WHEN ACCELERATING, ESPECIALLY AFTER STOPPING. IT IS WORSE WHEN SHIFTING FROM THE LOWER GEARS WHEN THE VEHICLE JUST BEGINS TO ACCELERATE, HOWEVER IT ALSO OCCURS WHILE SLOWING DOWN TO TURN. THE ELECTRICAL SYSTEM THAT MONITORS THE TEMPERATURE GAUGE IS NOT WORKING PROPERLY. IT OFTEN SHOWS TO BE IN THE NEGATIVE DEGREES. THIS CAUSES THE CHECK ENGINE LIGHT TO COME ON. THIS HAS ALSO BEEN FIXED BY MY DEALERSHIP BUT IT HAS CONTINUED TO OCCUR.
Additional Notes:
THERE WAS A RECALL DUE TO THIS VEHICLE HARD SHIFTING. I HAVE HAD THIS FIXED THREE TIMES AND IT IS HARD SHIFTING AGAIN. THE VEHICLE LURCHES FORWARD AND SOMETIMES IT FEELS LIKE IT WILL STALL OUT COMPLETELY. IT OCCURS WHEN ACCELERATING, ESPECIALLY AFTER STOPPING. IT IS WORSE WHEN SHIFTING FROM THE LOWER GEARS WHEN THE VEHICLE JUST BEGINS TO ACCELERATE, HOWEVER IT ALSO OCCURS WHILE SLOWING DOWN TO TURN. THE ELECTRICAL SYSTEM THAT MONITORS THE TEMPERATURE GAUGE IS NOT WORKING PROPERLY. IT OFTEN SHOWS TO BE IN THE NEGATIVE DEGREES. THIS CAUSES THE CHECK ENGINE LIGHT TO COME ON. THIS HAS ALSO BEEN FIXED BY MY DEALERSHIP BUT IT HAS CONTINUED TO OCCUR.
Mfg Campaign: 11170735
Recall Date: Jan 18, 2019
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
SUSPENSION BROKE, WHILE DRIVING ON I 75 IN LONDON KY; AIRBAGS NEVER DEPLOYED; VEHICLE BECAME UNCONTROLLABLE! CAN'T SEEM TO GET ANY ANSWERS FROM CHRYSLER?? ...*BF.. *TR ..*BF. *JB
Corrective Action:
SUSPENSION BROKE, WHILE DRIVING ON I 75 IN LONDON KY; AIRBAGS NEVER DEPLOYED; VEHICLE BECAME UNCONTROLLABLE! CAN'T SEEM TO GET ANY ANSWERS FROM CHRYSLER?? ...*BF.. *TR ..*BF. *JB
Additional Notes:
SUSPENSION BROKE, WHILE DRIVING ON I 75 IN LONDON KY; AIRBAGS NEVER DEPLOYED; VEHICLE BECAME UNCONTROLLABLE! CAN'T SEEM TO GET ANY ANSWERS FROM CHRYSLER?? ...*BF.. *TR ..*BF. *JB
Mfg Campaign: 11170868
Recall Date: Jan 18, 2019
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
SUSPENSION BROKE, WHILE DRIVING ON I 75 IN LONDON KY; AIRBAGS NEVER DEPLOYED; VEHICLE BECAME UNCONTROLLABLE! CAN'T SEEM TO GET ANY ANSWERS FROM CHRYSLER?? ...*BF.. *TR ..*BF. *JB
Corrective Action:
SUSPENSION BROKE, WHILE DRIVING ON I 75 IN LONDON KY; AIRBAGS NEVER DEPLOYED; VEHICLE BECAME UNCONTROLLABLE! CAN'T SEEM TO GET ANY ANSWERS FROM CHRYSLER?? ...*BF.. *TR ..*BF. *JB
Additional Notes:
SUSPENSION BROKE, WHILE DRIVING ON I 75 IN LONDON KY; AIRBAGS NEVER DEPLOYED; VEHICLE BECAME UNCONTROLLABLE! CAN'T SEEM TO GET ANY ANSWERS FROM CHRYSLER?? ...*BF.. *TR ..*BF. *JB
Mfg Campaign: 11170868
Recall Date: Jan 18, 2019
Chrysler (fca Us, Llc)
Defect Description:
WHEELS
Potential Consequences:
SUSPENSION BROKE, WHILE DRIVING ON I 75 IN LONDON KY; AIRBAGS NEVER DEPLOYED; VEHICLE BECAME UNCONTROLLABLE! CAN'T SEEM TO GET ANY ANSWERS FROM CHRYSLER?? ...*BF.. *TR ..*BF. *JB
Corrective Action:
SUSPENSION BROKE, WHILE DRIVING ON I 75 IN LONDON KY; AIRBAGS NEVER DEPLOYED; VEHICLE BECAME UNCONTROLLABLE! CAN'T SEEM TO GET ANY ANSWERS FROM CHRYSLER?? ...*BF.. *TR ..*BF. *JB
Additional Notes:
SUSPENSION BROKE, WHILE DRIVING ON I 75 IN LONDON KY; AIRBAGS NEVER DEPLOYED; VEHICLE BECAME UNCONTROLLABLE! CAN'T SEEM TO GET ANY ANSWERS FROM CHRYSLER?? ...*BF.. *TR ..*BF. *JB
Mfg Campaign: 11170868
Recall Date: Jan 18, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
THE VEHICLE ELECTRONICS MALFUNCTIONED WITH THE WINDOWS ROLLING DOWN ON THERE OWN. FOLLOWING THAT THE VEHICLE COMPLETELY SHUTDOWN AT AROUND 40 MPH LOCKING UP THE STEERING, LOSS OF POWER STEERING, ENGINE TURNED OFF AND WOULD NOT RESTART. THIS OCCURRED ON THE HIGHWAY AND THIS IS THE SECOND TIME THIS OCCURRED. THE KEY FOB WILL NOT WORK AND THE CAR WILL NOT START AGAIN. I CAN'T EVEN LOCK THE VEHICLE. LUCKILY WE HAD STARTED TO SLOW DOWN AND DID NOT HAVE TO TURN OR THIS WOULD HAVE RESULTED IN AN ACCIDENT WITH MY KIDS IN THE VEHICLE. I WILL NOT BE PUTTING MY FAMILY IN THIS VAN AGAIN.
Corrective Action:
THE VEHICLE ELECTRONICS MALFUNCTIONED WITH THE WINDOWS ROLLING DOWN ON THERE OWN. FOLLOWING THAT THE VEHICLE COMPLETELY SHUTDOWN AT AROUND 40 MPH LOCKING UP THE STEERING, LOSS OF POWER STEERING, ENGINE TURNED OFF AND WOULD NOT RESTART. THIS OCCURRED ON THE HIGHWAY AND THIS IS THE SECOND TIME THIS OCCURRED. THE KEY FOB WILL NOT WORK AND THE CAR WILL NOT START AGAIN. I CAN'T EVEN LOCK THE VEHICLE. LUCKILY WE HAD STARTED TO SLOW DOWN AND DID NOT HAVE TO TURN OR THIS WOULD HAVE RESULTED IN AN ACCIDENT WITH MY KIDS IN THE VEHICLE. I WILL NOT BE PUTTING MY FAMILY IN THIS VAN AGAIN.
Additional Notes:
THE VEHICLE ELECTRONICS MALFUNCTIONED WITH THE WINDOWS ROLLING DOWN ON THERE OWN. FOLLOWING THAT THE VEHICLE COMPLETELY SHUTDOWN AT AROUND 40 MPH LOCKING UP THE STEERING, LOSS OF POWER STEERING, ENGINE TURNED OFF AND WOULD NOT RESTART. THIS OCCURRED ON THE HIGHWAY AND THIS IS THE SECOND TIME THIS OCCURRED. THE KEY FOB WILL NOT WORK AND THE CAR WILL NOT START AGAIN. I CAN'T EVEN LOCK THE VEHICLE. LUCKILY WE HAD STARTED TO SLOW DOWN AND DID NOT HAVE TO TURN OR THIS WOULD HAVE RESULTED IN AN ACCIDENT WITH MY KIDS IN THE VEHICLE. I WILL NOT BE PUTTING MY FAMILY IN THIS VAN AGAIN.
Mfg Campaign: 11170608
Recall Date: Jan 17, 2019
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