Complaints & Recalls
Official Safety Recalls - Important!
16 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 03A
Recall Date: Jan 17, 2023
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2019 Pacifica vehicles equipped with engine stop/start systems. A loose battery ground connection may result in an intermittent loss of power steering assist and/or a stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V53
Recall Date: May 9, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles. The Manual Park Release (MPR) plug may be removed without a tool. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U50
Recall Date: Jun 14, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017 Chrysler Pacifica vehicles equipped with a 3.6l engine. The engine control software may become out of sync with the crankshaft position sensor, possibly resulting in an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U01
Recall Date: Jan 11, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles equipped with the 8-passenger seating option. In certain passenger seating and vehicle situations, the second-row center seating position seat belt buckle could cause the left outboard seat belt to become unlatched.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T54
Recall Date: Aug 31, 2017
Vantage Mobility International, Llc
Safety Issue:
Vantage Mobility International, LLC (VMI) is recalling certain 2017 Chrysler Pacifica lowered floor vehicles modified by VMI. The rear pinion bracket on both sides of the vehicle may crack, causing the axle not to be centered and the wheel to wobble.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: PAC20170728
Recall Date: Jul 28, 2017
Vantage Mobility International, Llc
Safety Issue:
Vantage Mobility International, LLC (Vantage Mobility) is recalling certain 2017 Chrysler Pacifica lowered floor vans modified by Vantage Mobility for wheelchair accessibility. The affected vans have rear brake lines that might have been crossed during the modification. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: Pac-20170525
Recall Date: May 25, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2017 Pacifica vehicles manufactured February 22, 2016, through April 28, 2016. The center overhead seat belt stow clip may fracture and prevent use of the seat belt in the third-row and/or second-row center passenger seat (if so equipped).
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S42
Recall Date: Jun 30, 2016
Consumer Complaints
2.1K ComplaintsChrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE LUNGED FORWARD WHEN ACCELERATING. THE FAILURE OCCURRED INTERMITTENTLY. THERE WERE NO WARNING INDICATORS ILLUMINATED. WEST HERR CHRYSLER DODGE JEEP RAM OF LOCKPORT (6200 S TRANSIT RD, LOCKPORT, NY 14094, (716) 239-4769) DIAGNOSED THE VEHICLE, BUT COULD NOT FIND A FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 20,000. *TR
Corrective Action:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE LUNGED FORWARD WHEN ACCELERATING. THE FAILURE OCCURRED INTERMITTENTLY. THERE WERE NO WARNING INDICATORS ILLUMINATED. WEST HERR CHRYSLER DODGE JEEP RAM OF LOCKPORT (6200 S TRANSIT RD, LOCKPORT, NY 14094, (716) 239-4769) DIAGNOSED THE VEHICLE, BUT COULD NOT FIND A FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 20,000. *TR
Additional Notes:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE LUNGED FORWARD WHEN ACCELERATING. THE FAILURE OCCURRED INTERMITTENTLY. THERE WERE NO WARNING INDICATORS ILLUMINATED. WEST HERR CHRYSLER DODGE JEEP RAM OF LOCKPORT (6200 S TRANSIT RD, LOCKPORT, NY 14094, (716) 239-4769) DIAGNOSED THE VEHICLE, BUT COULD NOT FIND A FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 20,000. *TR
Mfg Campaign: 11191614
Recall Date: Mar 26, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
VEHICLE WAS AT A COMPLETE STOP. TURNED RIGHT ONTO HIGHWAY 122 AND AT 17 MPH THE VEHICLE HESITATED AND VIOLENTLY SHIFTED HARD INTO GEAR. WE FEEL THE SAFETY OF THE VEHICLE HAS BEEN COMPROMISED BECAUSE OF THE UNPREDICTABILITY OF SHIFTING
Corrective Action:
VEHICLE WAS AT A COMPLETE STOP. TURNED RIGHT ONTO HIGHWAY 122 AND AT 17 MPH THE VEHICLE HESITATED AND VIOLENTLY SHIFTED HARD INTO GEAR. WE FEEL THE SAFETY OF THE VEHICLE HAS BEEN COMPROMISED BECAUSE OF THE UNPREDICTABILITY OF SHIFTING
Additional Notes:
VEHICLE WAS AT A COMPLETE STOP. TURNED RIGHT ONTO HIGHWAY 122 AND AT 17 MPH THE VEHICLE HESITATED AND VIOLENTLY SHIFTED HARD INTO GEAR. WE FEEL THE SAFETY OF THE VEHICLE HAS BEEN COMPROMISED BECAUSE OF THE UNPREDICTABILITY OF SHIFTING
Mfg Campaign: 11191333
Recall Date: Mar 25, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TRANSMISSION SHIFTING ISSUES. VEHICLE WAS AT A COMPLETE STOP. WAS ACCELERATING FROM A STOP AND ACTED LIKE IT DROPPED OUT OF GEAR AND SLAMMED BACK INTO GEAR VIOLENTLY. THIS HAS CAUSED US TO LOOSE CONFIDENCE AND HAVE SAFETY CONCERNS ABOUT OUR VAN.
Corrective Action:
TRANSMISSION SHIFTING ISSUES. VEHICLE WAS AT A COMPLETE STOP. WAS ACCELERATING FROM A STOP AND ACTED LIKE IT DROPPED OUT OF GEAR AND SLAMMED BACK INTO GEAR VIOLENTLY. THIS HAS CAUSED US TO LOOSE CONFIDENCE AND HAVE SAFETY CONCERNS ABOUT OUR VAN.
Additional Notes:
TRANSMISSION SHIFTING ISSUES. VEHICLE WAS AT A COMPLETE STOP. WAS ACCELERATING FROM A STOP AND ACTED LIKE IT DROPPED OUT OF GEAR AND SLAMMED BACK INTO GEAR VIOLENTLY. THIS HAS CAUSED US TO LOOSE CONFIDENCE AND HAVE SAFETY CONCERNS ABOUT OUR VAN.
Mfg Campaign: 11191411
Recall Date: Mar 25, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TRANSMISSION SHIFTING ISSUES. AFTER COMING TO A COMPLETE STOP, I ACCELERATED AND AT 36 MPH THE TRANSMISSION ACTED LIKE IT DROPPED OUT AND BACK INTO GEAR MAKING A NOISE. THIS CONTINUED ISSUE HAS CAUSED AN EROSION IN OUR TRUST IN THE VAN TO SAFELY PROVIDE TRANSPORTATION FOR OUR FAMILY.
Corrective Action:
TRANSMISSION SHIFTING ISSUES. AFTER COMING TO A COMPLETE STOP, I ACCELERATED AND AT 36 MPH THE TRANSMISSION ACTED LIKE IT DROPPED OUT AND BACK INTO GEAR MAKING A NOISE. THIS CONTINUED ISSUE HAS CAUSED AN EROSION IN OUR TRUST IN THE VAN TO SAFELY PROVIDE TRANSPORTATION FOR OUR FAMILY.
Additional Notes:
TRANSMISSION SHIFTING ISSUES. AFTER COMING TO A COMPLETE STOP, I ACCELERATED AND AT 36 MPH THE TRANSMISSION ACTED LIKE IT DROPPED OUT AND BACK INTO GEAR MAKING A NOISE. THIS CONTINUED ISSUE HAS CAUSED AN EROSION IN OUR TRUST IN THE VAN TO SAFELY PROVIDE TRANSPORTATION FOR OUR FAMILY.
Mfg Campaign: 11191457
Recall Date: Mar 25, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
WHILE IN CONTINUOUS ACCELERATION, 13MPH THE TRANSMISSION STRUGGLED TO SHIFT BETWEEN 1ST AND 2ND GEARS. EVENTUALLY, THE CAR THRUST FORWARD AND SHIFTED FORWARD. SAME THING HAPPENS WHEN REDUCING SPEED. IT HAPPENS EVERY DAY AND EVERY TIME I ACCELERATE
Corrective Action:
WHILE IN CONTINUOUS ACCELERATION, 13MPH THE TRANSMISSION STRUGGLED TO SHIFT BETWEEN 1ST AND 2ND GEARS. EVENTUALLY, THE CAR THRUST FORWARD AND SHIFTED FORWARD. SAME THING HAPPENS WHEN REDUCING SPEED. IT HAPPENS EVERY DAY AND EVERY TIME I ACCELERATE
Additional Notes:
WHILE IN CONTINUOUS ACCELERATION, 13MPH THE TRANSMISSION STRUGGLED TO SHIFT BETWEEN 1ST AND 2ND GEARS. EVENTUALLY, THE CAR THRUST FORWARD AND SHIFTED FORWARD. SAME THING HAPPENS WHEN REDUCING SPEED. IT HAPPENS EVERY DAY AND EVERY TIME I ACCELERATE
Mfg Campaign: 11191166
Recall Date: Mar 24, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
I AM CLEARLY HAVING TRANSMISSION ISSUES. AT 45,000 MILES, I HAVE TAKEN THE VAN IN TWICE SO FAR AND NO SOLUTION IS SUCCESSFUL. FIRST SERVICE WAS TO ADDRESS THE TRANSMISSION RECALL WHICH WAS MERELY A SOFTWARE MODIFICATION. THIS DID NOT FIX THE ISSUE. I TOOK IT IN AGAIN AND THE SERVICE DEPARTMENT COULD NOT REPLICATE THE ISSUE. I AM GETTING A MAJOR KICK IN THE SHIFTING DURING LOW SPEED MOVEMENT. IT HAPPENS AROUND 15 MPH WHEN ACCELERATION HOLDS STEADY. IT IS A VIOLENT KICK AS IF ANOTHER VEHICLE HAS HIT THE REAR OF OUR VAN. THIS IS NOT OK, NOR DOES IT SEEM HEALTHY FOR THE STATE OF THE REST OF THE MOVING PARTS ASSOCIATED. THE OTHER ISSUE IS WITHIN THE FRONT SUSPENSION. OVER EVEN THE SMALLEST OF BUMP OR UNEVEN ROAD SURFACE, IT FEELS AS IF SOMETHING IS LOOSE. I HAD IT INTO THE SHOP TO CHECK THE STRUTS, JOINTS, ETC, AND THEY ARE OK, BUT SOMETHING IS NOT RIGHT AND I BEGIN TO WONDER IF THIS VEHICLE IS SAFE FOR MY WIFE TO DRIVE MY FAMILY AROUND TOWN IN.
Corrective Action:
I AM CLEARLY HAVING TRANSMISSION ISSUES. AT 45,000 MILES, I HAVE TAKEN THE VAN IN TWICE SO FAR AND NO SOLUTION IS SUCCESSFUL. FIRST SERVICE WAS TO ADDRESS THE TRANSMISSION RECALL WHICH WAS MERELY A SOFTWARE MODIFICATION. THIS DID NOT FIX THE ISSUE. I TOOK IT IN AGAIN AND THE SERVICE DEPARTMENT COULD NOT REPLICATE THE ISSUE. I AM GETTING A MAJOR KICK IN THE SHIFTING DURING LOW SPEED MOVEMENT. IT HAPPENS AROUND 15 MPH WHEN ACCELERATION HOLDS STEADY. IT IS A VIOLENT KICK AS IF ANOTHER VEHICLE HAS HIT THE REAR OF OUR VAN. THIS IS NOT OK, NOR DOES IT SEEM HEALTHY FOR THE STATE OF THE REST OF THE MOVING PARTS ASSOCIATED. THE OTHER ISSUE IS WITHIN THE FRONT SUSPENSION. OVER EVEN THE SMALLEST OF BUMP OR UNEVEN ROAD SURFACE, IT FEELS AS IF SOMETHING IS LOOSE. I HAD IT INTO THE SHOP TO CHECK THE STRUTS, JOINTS, ETC, AND THEY ARE OK, BUT SOMETHING IS NOT RIGHT AND I BEGIN TO WONDER IF THIS VEHICLE IS SAFE FOR MY WIFE TO DRIVE MY FAMILY AROUND TOWN IN.
Additional Notes:
I AM CLEARLY HAVING TRANSMISSION ISSUES. AT 45,000 MILES, I HAVE TAKEN THE VAN IN TWICE SO FAR AND NO SOLUTION IS SUCCESSFUL. FIRST SERVICE WAS TO ADDRESS THE TRANSMISSION RECALL WHICH WAS MERELY A SOFTWARE MODIFICATION. THIS DID NOT FIX THE ISSUE. I TOOK IT IN AGAIN AND THE SERVICE DEPARTMENT COULD NOT REPLICATE THE ISSUE. I AM GETTING A MAJOR KICK IN THE SHIFTING DURING LOW SPEED MOVEMENT. IT HAPPENS AROUND 15 MPH WHEN ACCELERATION HOLDS STEADY. IT IS A VIOLENT KICK AS IF ANOTHER VEHICLE HAS HIT THE REAR OF OUR VAN. THIS IS NOT OK, NOR DOES IT SEEM HEALTHY FOR THE STATE OF THE REST OF THE MOVING PARTS ASSOCIATED. THE OTHER ISSUE IS WITHIN THE FRONT SUSPENSION. OVER EVEN THE SMALLEST OF BUMP OR UNEVEN ROAD SURFACE, IT FEELS AS IF SOMETHING IS LOOSE. I HAD IT INTO THE SHOP TO CHECK THE STRUTS, JOINTS, ETC, AND THEY ARE OK, BUT SOMETHING IS NOT RIGHT AND I BEGIN TO WONDER IF THIS VEHICLE IS SAFE FOR MY WIFE TO DRIVE MY FAMILY AROUND TOWN IN.
Mfg Campaign: 11190944
Recall Date: Mar 22, 2019
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
I AM CLEARLY HAVING TRANSMISSION ISSUES. AT 45,000 MILES, I HAVE TAKEN THE VAN IN TWICE SO FAR AND NO SOLUTION IS SUCCESSFUL. FIRST SERVICE WAS TO ADDRESS THE TRANSMISSION RECALL WHICH WAS MERELY A SOFTWARE MODIFICATION. THIS DID NOT FIX THE ISSUE. I TOOK IT IN AGAIN AND THE SERVICE DEPARTMENT COULD NOT REPLICATE THE ISSUE. I AM GETTING A MAJOR KICK IN THE SHIFTING DURING LOW SPEED MOVEMENT. IT HAPPENS AROUND 15 MPH WHEN ACCELERATION HOLDS STEADY. IT IS A VIOLENT KICK AS IF ANOTHER VEHICLE HAS HIT THE REAR OF OUR VAN. THIS IS NOT OK, NOR DOES IT SEEM HEALTHY FOR THE STATE OF THE REST OF THE MOVING PARTS ASSOCIATED. THE OTHER ISSUE IS WITHIN THE FRONT SUSPENSION. OVER EVEN THE SMALLEST OF BUMP OR UNEVEN ROAD SURFACE, IT FEELS AS IF SOMETHING IS LOOSE. I HAD IT INTO THE SHOP TO CHECK THE STRUTS, JOINTS, ETC, AND THEY ARE OK, BUT SOMETHING IS NOT RIGHT AND I BEGIN TO WONDER IF THIS VEHICLE IS SAFE FOR MY WIFE TO DRIVE MY FAMILY AROUND TOWN IN.
Corrective Action:
I AM CLEARLY HAVING TRANSMISSION ISSUES. AT 45,000 MILES, I HAVE TAKEN THE VAN IN TWICE SO FAR AND NO SOLUTION IS SUCCESSFUL. FIRST SERVICE WAS TO ADDRESS THE TRANSMISSION RECALL WHICH WAS MERELY A SOFTWARE MODIFICATION. THIS DID NOT FIX THE ISSUE. I TOOK IT IN AGAIN AND THE SERVICE DEPARTMENT COULD NOT REPLICATE THE ISSUE. I AM GETTING A MAJOR KICK IN THE SHIFTING DURING LOW SPEED MOVEMENT. IT HAPPENS AROUND 15 MPH WHEN ACCELERATION HOLDS STEADY. IT IS A VIOLENT KICK AS IF ANOTHER VEHICLE HAS HIT THE REAR OF OUR VAN. THIS IS NOT OK, NOR DOES IT SEEM HEALTHY FOR THE STATE OF THE REST OF THE MOVING PARTS ASSOCIATED. THE OTHER ISSUE IS WITHIN THE FRONT SUSPENSION. OVER EVEN THE SMALLEST OF BUMP OR UNEVEN ROAD SURFACE, IT FEELS AS IF SOMETHING IS LOOSE. I HAD IT INTO THE SHOP TO CHECK THE STRUTS, JOINTS, ETC, AND THEY ARE OK, BUT SOMETHING IS NOT RIGHT AND I BEGIN TO WONDER IF THIS VEHICLE IS SAFE FOR MY WIFE TO DRIVE MY FAMILY AROUND TOWN IN.
Additional Notes:
I AM CLEARLY HAVING TRANSMISSION ISSUES. AT 45,000 MILES, I HAVE TAKEN THE VAN IN TWICE SO FAR AND NO SOLUTION IS SUCCESSFUL. FIRST SERVICE WAS TO ADDRESS THE TRANSMISSION RECALL WHICH WAS MERELY A SOFTWARE MODIFICATION. THIS DID NOT FIX THE ISSUE. I TOOK IT IN AGAIN AND THE SERVICE DEPARTMENT COULD NOT REPLICATE THE ISSUE. I AM GETTING A MAJOR KICK IN THE SHIFTING DURING LOW SPEED MOVEMENT. IT HAPPENS AROUND 15 MPH WHEN ACCELERATION HOLDS STEADY. IT IS A VIOLENT KICK AS IF ANOTHER VEHICLE HAS HIT THE REAR OF OUR VAN. THIS IS NOT OK, NOR DOES IT SEEM HEALTHY FOR THE STATE OF THE REST OF THE MOVING PARTS ASSOCIATED. THE OTHER ISSUE IS WITHIN THE FRONT SUSPENSION. OVER EVEN THE SMALLEST OF BUMP OR UNEVEN ROAD SURFACE, IT FEELS AS IF SOMETHING IS LOOSE. I HAD IT INTO THE SHOP TO CHECK THE STRUTS, JOINTS, ETC, AND THEY ARE OK, BUT SOMETHING IS NOT RIGHT AND I BEGIN TO WONDER IF THIS VEHICLE IS SAFE FOR MY WIFE TO DRIVE MY FAMILY AROUND TOWN IN.
Mfg Campaign: 11190944
Recall Date: Mar 22, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MY 2017 CHRYSLER PACIFICA LOST ALL DASHBOARD POWER YESTERDAY WHICH MEANT NO HEAT, ETC. I WAS GOING TO BRING IT IN TO THE DEALER THIS MORNING BUT THE POWER DOORS WEREN'T WORKING AND IT WOULDN'T START. A FEW MINUTES LATER EVERYTHING ELECTRICAL SHUT DOWN AND NOW IT'S COMPLETELY DEAD. SEEMS THERE ARE MANY CASES OF ISSUES WITH THIS MAKE MODEL YEAR. LUCKILY IT DIED WHEN STATIONARY.
Corrective Action:
MY 2017 CHRYSLER PACIFICA LOST ALL DASHBOARD POWER YESTERDAY WHICH MEANT NO HEAT, ETC. I WAS GOING TO BRING IT IN TO THE DEALER THIS MORNING BUT THE POWER DOORS WEREN'T WORKING AND IT WOULDN'T START. A FEW MINUTES LATER EVERYTHING ELECTRICAL SHUT DOWN AND NOW IT'S COMPLETELY DEAD. SEEMS THERE ARE MANY CASES OF ISSUES WITH THIS MAKE MODEL YEAR. LUCKILY IT DIED WHEN STATIONARY.
Additional Notes:
MY 2017 CHRYSLER PACIFICA LOST ALL DASHBOARD POWER YESTERDAY WHICH MEANT NO HEAT, ETC. I WAS GOING TO BRING IT IN TO THE DEALER THIS MORNING BUT THE POWER DOORS WEREN'T WORKING AND IT WOULDN'T START. A FEW MINUTES LATER EVERYTHING ELECTRICAL SHUT DOWN AND NOW IT'S COMPLETELY DEAD. SEEMS THERE ARE MANY CASES OF ISSUES WITH THIS MAKE MODEL YEAR. LUCKILY IT DIED WHEN STATIONARY.
Mfg Campaign: 11190487
Recall Date: Mar 21, 2019
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
WE HAVE A 2017 PACIFICA AND NOTICED A CLUNKING IN THE FRONT OF THE CAR WE ARE ABOUT 4,000 MILES OVER THE 36,000 WARRANTY AND THEY ARE TELLING US THAT THE DRIVER SIDE STRUT NEEDS TO BE REPLACED AND CHRYSLER IS NOT WILLING TO BUDGE AND FIX THIS PROBLEM. I ACCEPTED THIS DECISION AND WENT TO PURCHASE THE PART FROM A PART SHOP AND NO ONE CAN GET A REPLACEMENT STRUT FOR A 2017 PACIFICA. I FEEL THIS SHOULD BE COVERED AND IS NOT SOMETHING THAT SHOULD HAVE GONE BAD THIS SOON.
Corrective Action:
WE HAVE A 2017 PACIFICA AND NOTICED A CLUNKING IN THE FRONT OF THE CAR WE ARE ABOUT 4,000 MILES OVER THE 36,000 WARRANTY AND THEY ARE TELLING US THAT THE DRIVER SIDE STRUT NEEDS TO BE REPLACED AND CHRYSLER IS NOT WILLING TO BUDGE AND FIX THIS PROBLEM. I ACCEPTED THIS DECISION AND WENT TO PURCHASE THE PART FROM A PART SHOP AND NO ONE CAN GET A REPLACEMENT STRUT FOR A 2017 PACIFICA. I FEEL THIS SHOULD BE COVERED AND IS NOT SOMETHING THAT SHOULD HAVE GONE BAD THIS SOON.
Additional Notes:
WE HAVE A 2017 PACIFICA AND NOTICED A CLUNKING IN THE FRONT OF THE CAR WE ARE ABOUT 4,000 MILES OVER THE 36,000 WARRANTY AND THEY ARE TELLING US THAT THE DRIVER SIDE STRUT NEEDS TO BE REPLACED AND CHRYSLER IS NOT WILLING TO BUDGE AND FIX THIS PROBLEM. I ACCEPTED THIS DECISION AND WENT TO PURCHASE THE PART FROM A PART SHOP AND NO ONE CAN GET A REPLACEMENT STRUT FOR A 2017 PACIFICA. I FEEL THIS SHOULD BE COVERED AND IS NOT SOMETHING THAT SHOULD HAVE GONE BAD THIS SOON.
Mfg Campaign: 11190630
Recall Date: Mar 21, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I WAS IN A PARKING LOT AND I TURNED THE VAN ON WITH THE LIGHTS ON AUTO AND THE INTERIOR LIGHTS FLASHED ON THEN WENT DARK...NO SPEEDOMETER, NO GAS GUAGE, NO NAVIGATION, RADIO, OR PHONE CONNECTION. I TURNED THE CAR ON AND OFF TWICE BUT IT DIDN'T FIX IT. THEN I TURNED THE HEADLIGHTS OFF AND THE DASH CAME BACK. I TURNED THE HEADLIGHTS ON AND OFF TWICE MORE AND NOTHING CHANGED. WE JUST BOUGHT THIS CAR AND I AM CONCERNED IT'S A LEMON.
Corrective Action:
I WAS IN A PARKING LOT AND I TURNED THE VAN ON WITH THE LIGHTS ON AUTO AND THE INTERIOR LIGHTS FLASHED ON THEN WENT DARK...NO SPEEDOMETER, NO GAS GUAGE, NO NAVIGATION, RADIO, OR PHONE CONNECTION. I TURNED THE CAR ON AND OFF TWICE BUT IT DIDN'T FIX IT. THEN I TURNED THE HEADLIGHTS OFF AND THE DASH CAME BACK. I TURNED THE HEADLIGHTS ON AND OFF TWICE MORE AND NOTHING CHANGED. WE JUST BOUGHT THIS CAR AND I AM CONCERNED IT'S A LEMON.
Additional Notes:
I WAS IN A PARKING LOT AND I TURNED THE VAN ON WITH THE LIGHTS ON AUTO AND THE INTERIOR LIGHTS FLASHED ON THEN WENT DARK...NO SPEEDOMETER, NO GAS GUAGE, NO NAVIGATION, RADIO, OR PHONE CONNECTION. I TURNED THE CAR ON AND OFF TWICE BUT IT DIDN'T FIX IT. THEN I TURNED THE HEADLIGHTS OFF AND THE DASH CAME BACK. I TURNED THE HEADLIGHTS ON AND OFF TWICE MORE AND NOTHING CHANGED. WE JUST BOUGHT THIS CAR AND I AM CONCERNED IT'S A LEMON.
Mfg Campaign: 11190149
Recall Date: Mar 20, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ON MULTIPLE OCCASIONS THE VEHICLE'S ENGINE HAS SHUT OFF WHILE IN OPERATION ON CITY STREETS BRINGING THE CAR TO A STOP IN TRAFFIC. TWO OF THE OCCASIONS HAVE OCCURRED WHILE CROSSING A STREET WITH ONCOMING TRAFFIC. TWO OF THE OCCASIONS OCCURRED IN OUR NEIGHBORHOOD STREET. THE VEHICLE THEN INSTRUCTS THE DRIVER TO SHIFT INTO PARK TO START THE ENGINE AGAIN. AFTER SHIFTING INTO PARK AND ATTEMPTING TO START THE VEHICLE ALL POWER/ELECTRICAL IS LOST LEAVING THE VEHICLE STRANDED.
Corrective Action:
ON MULTIPLE OCCASIONS THE VEHICLE'S ENGINE HAS SHUT OFF WHILE IN OPERATION ON CITY STREETS BRINGING THE CAR TO A STOP IN TRAFFIC. TWO OF THE OCCASIONS HAVE OCCURRED WHILE CROSSING A STREET WITH ONCOMING TRAFFIC. TWO OF THE OCCASIONS OCCURRED IN OUR NEIGHBORHOOD STREET. THE VEHICLE THEN INSTRUCTS THE DRIVER TO SHIFT INTO PARK TO START THE ENGINE AGAIN. AFTER SHIFTING INTO PARK AND ATTEMPTING TO START THE VEHICLE ALL POWER/ELECTRICAL IS LOST LEAVING THE VEHICLE STRANDED.
Additional Notes:
ON MULTIPLE OCCASIONS THE VEHICLE'S ENGINE HAS SHUT OFF WHILE IN OPERATION ON CITY STREETS BRINGING THE CAR TO A STOP IN TRAFFIC. TWO OF THE OCCASIONS HAVE OCCURRED WHILE CROSSING A STREET WITH ONCOMING TRAFFIC. TWO OF THE OCCASIONS OCCURRED IN OUR NEIGHBORHOOD STREET. THE VEHICLE THEN INSTRUCTS THE DRIVER TO SHIFT INTO PARK TO START THE ENGINE AGAIN. AFTER SHIFTING INTO PARK AND ATTEMPTING TO START THE VEHICLE ALL POWER/ELECTRICAL IS LOST LEAVING THE VEHICLE STRANDED.
Mfg Campaign: 11190186
Recall Date: Mar 20, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
ON MULTIPLE OCCASIONS THE VEHICLE'S ENGINE HAS SHUT OFF WHILE IN OPERATION ON CITY STREETS BRINGING THE CAR TO A STOP IN TRAFFIC. TWO OF THE OCCASIONS HAVE OCCURRED WHILE CROSSING A STREET WITH ONCOMING TRAFFIC. TWO OF THE OCCASIONS OCCURRED IN OUR NEIGHBORHOOD STREET. THE VEHICLE THEN INSTRUCTS THE DRIVER TO SHIFT INTO PARK TO START THE ENGINE AGAIN. AFTER SHIFTING INTO PARK AND ATTEMPTING TO START THE VEHICLE ALL POWER/ELECTRICAL IS LOST LEAVING THE VEHICLE STRANDED.
Corrective Action:
ON MULTIPLE OCCASIONS THE VEHICLE'S ENGINE HAS SHUT OFF WHILE IN OPERATION ON CITY STREETS BRINGING THE CAR TO A STOP IN TRAFFIC. TWO OF THE OCCASIONS HAVE OCCURRED WHILE CROSSING A STREET WITH ONCOMING TRAFFIC. TWO OF THE OCCASIONS OCCURRED IN OUR NEIGHBORHOOD STREET. THE VEHICLE THEN INSTRUCTS THE DRIVER TO SHIFT INTO PARK TO START THE ENGINE AGAIN. AFTER SHIFTING INTO PARK AND ATTEMPTING TO START THE VEHICLE ALL POWER/ELECTRICAL IS LOST LEAVING THE VEHICLE STRANDED.
Additional Notes:
ON MULTIPLE OCCASIONS THE VEHICLE'S ENGINE HAS SHUT OFF WHILE IN OPERATION ON CITY STREETS BRINGING THE CAR TO A STOP IN TRAFFIC. TWO OF THE OCCASIONS HAVE OCCURRED WHILE CROSSING A STREET WITH ONCOMING TRAFFIC. TWO OF THE OCCASIONS OCCURRED IN OUR NEIGHBORHOOD STREET. THE VEHICLE THEN INSTRUCTS THE DRIVER TO SHIFT INTO PARK TO START THE ENGINE AGAIN. AFTER SHIFTING INTO PARK AND ATTEMPTING TO START THE VEHICLE ALL POWER/ELECTRICAL IS LOST LEAVING THE VEHICLE STRANDED.
Mfg Campaign: 11190186
Recall Date: Mar 20, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
WHILE IN CONTINUOUS ACCELERATION, 13MPH THE TRANSMISSION STRUGGLED TO SHIFT BETWEEN 1ST AND 2ND GEARS. EVENTUALLY, THE CAR THRUST FORWARD AND SHIFTED FORWARD. SAME THING HAPPENS WHEN REDUCING SPEED. IT HAPPENS EVERY DAY AND EVERY TIME I ACCELERATE.
Corrective Action:
WHILE IN CONTINUOUS ACCELERATION, 13MPH THE TRANSMISSION STRUGGLED TO SHIFT BETWEEN 1ST AND 2ND GEARS. EVENTUALLY, THE CAR THRUST FORWARD AND SHIFTED FORWARD. SAME THING HAPPENS WHEN REDUCING SPEED. IT HAPPENS EVERY DAY AND EVERY TIME I ACCELERATE.
Additional Notes:
WHILE IN CONTINUOUS ACCELERATION, 13MPH THE TRANSMISSION STRUGGLED TO SHIFT BETWEEN 1ST AND 2ND GEARS. EVENTUALLY, THE CAR THRUST FORWARD AND SHIFTED FORWARD. SAME THING HAPPENS WHEN REDUCING SPEED. IT HAPPENS EVERY DAY AND EVERY TIME I ACCELERATE.
Mfg Campaign: 11190018
Recall Date: Mar 19, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
I WAS AT A COMPLETE STOP WITH OUR VAN, AND ACCELERATED AWAY FROM A STOP SIGN. WHEN THE VAN REACHED ABOUT 36 MPH, THE VAN ACTED LIKE IT WAS GOING TO SHIFT AND IT DROPPED OUT OF GEAR AND BACK INTO GEAR MAKING A CLUNKING NOISE
Corrective Action:
I WAS AT A COMPLETE STOP WITH OUR VAN, AND ACCELERATED AWAY FROM A STOP SIGN. WHEN THE VAN REACHED ABOUT 36 MPH, THE VAN ACTED LIKE IT WAS GOING TO SHIFT AND IT DROPPED OUT OF GEAR AND BACK INTO GEAR MAKING A CLUNKING NOISE
Additional Notes:
I WAS AT A COMPLETE STOP WITH OUR VAN, AND ACCELERATED AWAY FROM A STOP SIGN. WHEN THE VAN REACHED ABOUT 36 MPH, THE VAN ACTED LIKE IT WAS GOING TO SHIFT AND IT DROPPED OUT OF GEAR AND BACK INTO GEAR MAKING A CLUNKING NOISE
Mfg Campaign: 11187371
Recall Date: Mar 17, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
I WAS AT A COMPLETE STOP WITH OUR VAN, AND ACCELERATED AWAY FROM A STOP SIGN. WHEN THE VAN REACHED ABOUT 37 MPH, THE VAN ACTED LIKE IT WAS GOING TO SHIFT AND IT DROPPED OUT OF GEAR AND BACK INTO GEAR MAKING A CLUNKING NOISE
Corrective Action:
I WAS AT A COMPLETE STOP WITH OUR VAN, AND ACCELERATED AWAY FROM A STOP SIGN. WHEN THE VAN REACHED ABOUT 37 MPH, THE VAN ACTED LIKE IT WAS GOING TO SHIFT AND IT DROPPED OUT OF GEAR AND BACK INTO GEAR MAKING A CLUNKING NOISE
Additional Notes:
I WAS AT A COMPLETE STOP WITH OUR VAN, AND ACCELERATED AWAY FROM A STOP SIGN. WHEN THE VAN REACHED ABOUT 37 MPH, THE VAN ACTED LIKE IT WAS GOING TO SHIFT AND IT DROPPED OUT OF GEAR AND BACK INTO GEAR MAKING A CLUNKING NOISE
Mfg Campaign: 11187373
Recall Date: Mar 17, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
MY START/STOP SYSTEM KEEPS MALFUNCTIONING AND MY CAR WILL SHUT OFF IN THE MIDDLE OF DRIVING AND INTERSECTIONS. ALSO IN ABOUT 3RD GEAR IT WILL SHIFT REALLY ABRUPTLY.
Corrective Action:
MY START/STOP SYSTEM KEEPS MALFUNCTIONING AND MY CAR WILL SHUT OFF IN THE MIDDLE OF DRIVING AND INTERSECTIONS. ALSO IN ABOUT 3RD GEAR IT WILL SHIFT REALLY ABRUPTLY.
Additional Notes:
MY START/STOP SYSTEM KEEPS MALFUNCTIONING AND MY CAR WILL SHUT OFF IN THE MIDDLE OF DRIVING AND INTERSECTIONS. ALSO IN ABOUT 3RD GEAR IT WILL SHIFT REALLY ABRUPTLY.
Mfg Campaign: 11187392
Recall Date: Mar 17, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
I CONTINUE TO HAVE PROBLEMS WITH "JERKING" WHILE DRIVING MY 2017 PACIFICA. THE BEST WAY I CAN DESCRIBE IT AS THE CAR "JERKS" FORWARD VERY FORCEFULLY. I HAVE HAD IT IN 6 TIMES FOR THE SAME "JERKING" MOTION. I AM CONCERNED THAT IT MAY CAUSE AN ACCIDENT IF IT JERKS AND COMPLETELY STOPS. THE "JERKING" HAPPENS AT VERY RANDOM TIMES, ACCELERATION, COASTING, CRUISE CONTROL USE, AND SLOWING DOWN. SOME DAYS IT HAPPENS MULTIPLE TIMES A DAY, AND OTHERS IT CAN GO A WEEK OR TWO WITHOUT HAPPENING. CHRYSLER HAS REPLACED VALVES AND THE ENTIRE TRANSMISSION UNIT, HOWEVER, THE PROBLEM IS STILL HAPPENING. FOR THE PAST MONTH, WHEN THE JERKING HAPPENS, THE STEERING WHEEL NOW ATTEMPTS TO LOCK AND THIS DIDN'T START HAPPENING UNTIL CHRYSLER STARTED "MESSING" WITH PARTS. THE VEHICLE WAS PURCHASED WITH 18K MILES ON IT AS A "CHRYSLER CERTIFIED VEHICLE." I HAVE FILED A CASE WITH CHRYSLER AND WAS TOLD I WOULD BE CONTACTED WITHIN 24-48 HOURS AND IT HAS BEEN 8 DAYS WITH NO CONTACT FROM THEM. I HAVE REACHED OUT TO THEM DAY AFTER DAY AND STILL HAVEN'T RECV'D A CALL BACK. I DON'T FEEL COMFORTABLE DRIVING THIS ON BUSY ROADS WITH MY CHILDREN IN THE CAR FOR FEAR OF AN ACCIDENT.
Corrective Action:
I CONTINUE TO HAVE PROBLEMS WITH "JERKING" WHILE DRIVING MY 2017 PACIFICA. THE BEST WAY I CAN DESCRIBE IT AS THE CAR "JERKS" FORWARD VERY FORCEFULLY. I HAVE HAD IT IN 6 TIMES FOR THE SAME "JERKING" MOTION. I AM CONCERNED THAT IT MAY CAUSE AN ACCIDENT IF IT JERKS AND COMPLETELY STOPS. THE "JERKING" HAPPENS AT VERY RANDOM TIMES, ACCELERATION, COASTING, CRUISE CONTROL USE, AND SLOWING DOWN. SOME DAYS IT HAPPENS MULTIPLE TIMES A DAY, AND OTHERS IT CAN GO A WEEK OR TWO WITHOUT HAPPENING. CHRYSLER HAS REPLACED VALVES AND THE ENTIRE TRANSMISSION UNIT, HOWEVER, THE PROBLEM IS STILL HAPPENING. FOR THE PAST MONTH, WHEN THE JERKING HAPPENS, THE STEERING WHEEL NOW ATTEMPTS TO LOCK AND THIS DIDN'T START HAPPENING UNTIL CHRYSLER STARTED "MESSING" WITH PARTS. THE VEHICLE WAS PURCHASED WITH 18K MILES ON IT AS A "CHRYSLER CERTIFIED VEHICLE." I HAVE FILED A CASE WITH CHRYSLER AND WAS TOLD I WOULD BE CONTACTED WITHIN 24-48 HOURS AND IT HAS BEEN 8 DAYS WITH NO CONTACT FROM THEM. I HAVE REACHED OUT TO THEM DAY AFTER DAY AND STILL HAVEN'T RECV'D A CALL BACK. I DON'T FEEL COMFORTABLE DRIVING THIS ON BUSY ROADS WITH MY CHILDREN IN THE CAR FOR FEAR OF AN ACCIDENT.
Additional Notes:
I CONTINUE TO HAVE PROBLEMS WITH "JERKING" WHILE DRIVING MY 2017 PACIFICA. THE BEST WAY I CAN DESCRIBE IT AS THE CAR "JERKS" FORWARD VERY FORCEFULLY. I HAVE HAD IT IN 6 TIMES FOR THE SAME "JERKING" MOTION. I AM CONCERNED THAT IT MAY CAUSE AN ACCIDENT IF IT JERKS AND COMPLETELY STOPS. THE "JERKING" HAPPENS AT VERY RANDOM TIMES, ACCELERATION, COASTING, CRUISE CONTROL USE, AND SLOWING DOWN. SOME DAYS IT HAPPENS MULTIPLE TIMES A DAY, AND OTHERS IT CAN GO A WEEK OR TWO WITHOUT HAPPENING. CHRYSLER HAS REPLACED VALVES AND THE ENTIRE TRANSMISSION UNIT, HOWEVER, THE PROBLEM IS STILL HAPPENING. FOR THE PAST MONTH, WHEN THE JERKING HAPPENS, THE STEERING WHEEL NOW ATTEMPTS TO LOCK AND THIS DIDN'T START HAPPENING UNTIL CHRYSLER STARTED "MESSING" WITH PARTS. THE VEHICLE WAS PURCHASED WITH 18K MILES ON IT AS A "CHRYSLER CERTIFIED VEHICLE." I HAVE FILED A CASE WITH CHRYSLER AND WAS TOLD I WOULD BE CONTACTED WITHIN 24-48 HOURS AND IT HAS BEEN 8 DAYS WITH NO CONTACT FROM THEM. I HAVE REACHED OUT TO THEM DAY AFTER DAY AND STILL HAVEN'T RECV'D A CALL BACK. I DON'T FEEL COMFORTABLE DRIVING THIS ON BUSY ROADS WITH MY CHILDREN IN THE CAR FOR FEAR OF AN ACCIDENT.
Mfg Campaign: 11186958
Recall Date: Mar 14, 2019
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
I CONTINUE TO HAVE PROBLEMS WITH "JERKING" WHILE DRIVING MY 2017 PACIFICA. THE BEST WAY I CAN DESCRIBE IT AS THE CAR "JERKS" FORWARD VERY FORCEFULLY. I HAVE HAD IT IN 6 TIMES FOR THE SAME "JERKING" MOTION. I AM CONCERNED THAT IT MAY CAUSE AN ACCIDENT IF IT JERKS AND COMPLETELY STOPS. THE "JERKING" HAPPENS AT VERY RANDOM TIMES, ACCELERATION, COASTING, CRUISE CONTROL USE, AND SLOWING DOWN. SOME DAYS IT HAPPENS MULTIPLE TIMES A DAY, AND OTHERS IT CAN GO A WEEK OR TWO WITHOUT HAPPENING. CHRYSLER HAS REPLACED VALVES AND THE ENTIRE TRANSMISSION UNIT, HOWEVER, THE PROBLEM IS STILL HAPPENING. FOR THE PAST MONTH, WHEN THE JERKING HAPPENS, THE STEERING WHEEL NOW ATTEMPTS TO LOCK AND THIS DIDN'T START HAPPENING UNTIL CHRYSLER STARTED "MESSING" WITH PARTS. THE VEHICLE WAS PURCHASED WITH 18K MILES ON IT AS A "CHRYSLER CERTIFIED VEHICLE." I HAVE FILED A CASE WITH CHRYSLER AND WAS TOLD I WOULD BE CONTACTED WITHIN 24-48 HOURS AND IT HAS BEEN 8 DAYS WITH NO CONTACT FROM THEM. I HAVE REACHED OUT TO THEM DAY AFTER DAY AND STILL HAVEN'T RECV'D A CALL BACK. I DON'T FEEL COMFORTABLE DRIVING THIS ON BUSY ROADS WITH MY CHILDREN IN THE CAR FOR FEAR OF AN ACCIDENT.
Corrective Action:
I CONTINUE TO HAVE PROBLEMS WITH "JERKING" WHILE DRIVING MY 2017 PACIFICA. THE BEST WAY I CAN DESCRIBE IT AS THE CAR "JERKS" FORWARD VERY FORCEFULLY. I HAVE HAD IT IN 6 TIMES FOR THE SAME "JERKING" MOTION. I AM CONCERNED THAT IT MAY CAUSE AN ACCIDENT IF IT JERKS AND COMPLETELY STOPS. THE "JERKING" HAPPENS AT VERY RANDOM TIMES, ACCELERATION, COASTING, CRUISE CONTROL USE, AND SLOWING DOWN. SOME DAYS IT HAPPENS MULTIPLE TIMES A DAY, AND OTHERS IT CAN GO A WEEK OR TWO WITHOUT HAPPENING. CHRYSLER HAS REPLACED VALVES AND THE ENTIRE TRANSMISSION UNIT, HOWEVER, THE PROBLEM IS STILL HAPPENING. FOR THE PAST MONTH, WHEN THE JERKING HAPPENS, THE STEERING WHEEL NOW ATTEMPTS TO LOCK AND THIS DIDN'T START HAPPENING UNTIL CHRYSLER STARTED "MESSING" WITH PARTS. THE VEHICLE WAS PURCHASED WITH 18K MILES ON IT AS A "CHRYSLER CERTIFIED VEHICLE." I HAVE FILED A CASE WITH CHRYSLER AND WAS TOLD I WOULD BE CONTACTED WITHIN 24-48 HOURS AND IT HAS BEEN 8 DAYS WITH NO CONTACT FROM THEM. I HAVE REACHED OUT TO THEM DAY AFTER DAY AND STILL HAVEN'T RECV'D A CALL BACK. I DON'T FEEL COMFORTABLE DRIVING THIS ON BUSY ROADS WITH MY CHILDREN IN THE CAR FOR FEAR OF AN ACCIDENT.
Additional Notes:
I CONTINUE TO HAVE PROBLEMS WITH "JERKING" WHILE DRIVING MY 2017 PACIFICA. THE BEST WAY I CAN DESCRIBE IT AS THE CAR "JERKS" FORWARD VERY FORCEFULLY. I HAVE HAD IT IN 6 TIMES FOR THE SAME "JERKING" MOTION. I AM CONCERNED THAT IT MAY CAUSE AN ACCIDENT IF IT JERKS AND COMPLETELY STOPS. THE "JERKING" HAPPENS AT VERY RANDOM TIMES, ACCELERATION, COASTING, CRUISE CONTROL USE, AND SLOWING DOWN. SOME DAYS IT HAPPENS MULTIPLE TIMES A DAY, AND OTHERS IT CAN GO A WEEK OR TWO WITHOUT HAPPENING. CHRYSLER HAS REPLACED VALVES AND THE ENTIRE TRANSMISSION UNIT, HOWEVER, THE PROBLEM IS STILL HAPPENING. FOR THE PAST MONTH, WHEN THE JERKING HAPPENS, THE STEERING WHEEL NOW ATTEMPTS TO LOCK AND THIS DIDN'T START HAPPENING UNTIL CHRYSLER STARTED "MESSING" WITH PARTS. THE VEHICLE WAS PURCHASED WITH 18K MILES ON IT AS A "CHRYSLER CERTIFIED VEHICLE." I HAVE FILED A CASE WITH CHRYSLER AND WAS TOLD I WOULD BE CONTACTED WITHIN 24-48 HOURS AND IT HAS BEEN 8 DAYS WITH NO CONTACT FROM THEM. I HAVE REACHED OUT TO THEM DAY AFTER DAY AND STILL HAVEN'T RECV'D A CALL BACK. I DON'T FEEL COMFORTABLE DRIVING THIS ON BUSY ROADS WITH MY CHILDREN IN THE CAR FOR FEAR OF AN ACCIDENT.
Mfg Campaign: 11186958
Recall Date: Mar 14, 2019
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFCA. WHILE DRIVING APPROXIMATELY 39 MPH, AN UNUSUAL NOISE WAS HEARD FROM THE FRONT PASSENGER SIDE OF THE VEHICLE. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE PASSENGER SIDE MOTOR AND STRUT WERE FRACTURED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE WARRANTY EXPIRED. THE CONTACT WAS INFORMED TO CALL NHTSA. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 68,000. *DT*JB
Corrective Action:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFCA. WHILE DRIVING APPROXIMATELY 39 MPH, AN UNUSUAL NOISE WAS HEARD FROM THE FRONT PASSENGER SIDE OF THE VEHICLE. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE PASSENGER SIDE MOTOR AND STRUT WERE FRACTURED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE WARRANTY EXPIRED. THE CONTACT WAS INFORMED TO CALL NHTSA. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 68,000. *DT*JB
Additional Notes:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFCA. WHILE DRIVING APPROXIMATELY 39 MPH, AN UNUSUAL NOISE WAS HEARD FROM THE FRONT PASSENGER SIDE OF THE VEHICLE. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE PASSENGER SIDE MOTOR AND STRUT WERE FRACTURED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE WARRANTY EXPIRED. THE CONTACT WAS INFORMED TO CALL NHTSA. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 68,000. *DT*JB
Mfg Campaign: 11186641
Recall Date: Mar 13, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
WHEN ACCELERATING FROM A STOP OR FROM A VERY SLOW SPEED (AROUND 0-5 MPH APPROXIMATELY), THE TRANSMISSION WILL JERK VERY HARD - ALMOST FEELS LIKE YOU HAVE BEEN HIT IN THE REAR AND THEN WHEN YOU APPLY THE ACCELERATOR, THE VAN WILL NOT MOVE FOR A FEW SECONDS, LIKE IT ISN'T GETTING FUEL OR SOMETHING. THEN AFTER A FEW SECONDS, IT WILL JUST TAKE OFF LIKE NORMAL. THIS HAS HAPPENED 3 TIMES IN ONE WEEK. IT IS VERY DANGEROUS AS IT COULD HAPPEN WHEN YOU'RE IN THE MIDDLE OF AN INTERSECTION.
Corrective Action:
WHEN ACCELERATING FROM A STOP OR FROM A VERY SLOW SPEED (AROUND 0-5 MPH APPROXIMATELY), THE TRANSMISSION WILL JERK VERY HARD - ALMOST FEELS LIKE YOU HAVE BEEN HIT IN THE REAR AND THEN WHEN YOU APPLY THE ACCELERATOR, THE VAN WILL NOT MOVE FOR A FEW SECONDS, LIKE IT ISN'T GETTING FUEL OR SOMETHING. THEN AFTER A FEW SECONDS, IT WILL JUST TAKE OFF LIKE NORMAL. THIS HAS HAPPENED 3 TIMES IN ONE WEEK. IT IS VERY DANGEROUS AS IT COULD HAPPEN WHEN YOU'RE IN THE MIDDLE OF AN INTERSECTION.
Additional Notes:
WHEN ACCELERATING FROM A STOP OR FROM A VERY SLOW SPEED (AROUND 0-5 MPH APPROXIMATELY), THE TRANSMISSION WILL JERK VERY HARD - ALMOST FEELS LIKE YOU HAVE BEEN HIT IN THE REAR AND THEN WHEN YOU APPLY THE ACCELERATOR, THE VAN WILL NOT MOVE FOR A FEW SECONDS, LIKE IT ISN'T GETTING FUEL OR SOMETHING. THEN AFTER A FEW SECONDS, IT WILL JUST TAKE OFF LIKE NORMAL. THIS HAS HAPPENED 3 TIMES IN ONE WEEK. IT IS VERY DANGEROUS AS IT COULD HAPPEN WHEN YOU'RE IN THE MIDDLE OF AN INTERSECTION.
Mfg Campaign: 11185745
Recall Date: Mar 11, 2019
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