Complaints & Recalls
Official Safety Recalls - Important!
18 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 03A
Recall Date: Jan 17, 2023
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018-2019 Pacifica vehicles equipped with an 8.4 inch radio display, 360 degree surround view camera system, and seat back video screens. A software error can cause the rearview camera image to remain displayed on the radio after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: VE2
Recall Date: Dec 12, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2019 Pacifica vehicles equipped with engine stop/start systems. A loose battery ground connection may result in an intermittent loss of power steering assist and/or a stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V53
Recall Date: May 9, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Chrysler Pacifica and Pacifica hybrid vehicles. The right front lower control arm may separate from the steering knuckle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V15
Recall Date: Feb 28, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Chrysler Pacifica vehicles. The front axle halfshafts may have been incorrectly assembled, preventing the shaft from being properly secured to the constant-velocity (CV) joint.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U80
Recall Date: Jul 26, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles and 2018 Chrysler Pacifica non-hybrid vehicles. A component in the transmission may not have been welded properly, possibly causing the transmission to not transmit engine power to the wheels.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U85
Recall Date: Jul 26, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles. The Manual Park Release (MPR) plug may be removed without a tool. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U50
Recall Date: Jun 14, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T82
Recall Date: Dec 21, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles equipped with the 8-passenger seating option. In certain passenger seating and vehicle situations, the second-row center seating position seat belt buckle could cause the left outboard seat belt to become unlatched.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T54
Recall Date: Aug 31, 2017
Consumer Complaints
1.1K ComplaintsChrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
IN THE MIDDLE OF DRIVING THE VEHICLE SUDDENLY SHUT DOWN. THE VEHICLE WAS REPAIRED BY A CHRYSLER DEALER, WAS DRIVEN APPROX. 2 BLOCKS AND SHUT DOWN, IN THE MIDDLE OF DRIVING, FOR A SECOND TIME.
Corrective Action:
IN THE MIDDLE OF DRIVING THE VEHICLE SUDDENLY SHUT DOWN. THE VEHICLE WAS REPAIRED BY A CHRYSLER DEALER, WAS DRIVEN APPROX. 2 BLOCKS AND SHUT DOWN, IN THE MIDDLE OF DRIVING, FOR A SECOND TIME.
Additional Notes:
IN THE MIDDLE OF DRIVING THE VEHICLE SUDDENLY SHUT DOWN. THE VEHICLE WAS REPAIRED BY A CHRYSLER DEALER, WAS DRIVEN APPROX. 2 BLOCKS AND SHUT DOWN, IN THE MIDDLE OF DRIVING, FOR A SECOND TIME.
Mfg Campaign: 11103022
Recall Date: Jun 21, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
ON JUNE 11TH ON MY WAY HOME FROM WORK I STOPPED AT A STORE AND PARKED THE CAR. UPON MY RETURN TO MY CAR ABOUT 15 MINUTES LATER, I UNLOCKED, SAT DOWN, PUT MY FOOT ON THE BRAKE AND PRESSED START. THE CAR STARTED AS NORMAL. I ATTEMPTED TO PUT THE CAR IN DRIVE AND THE LEVER WOULD NOT MOVE OUT OF PARK. THE ORANGE ENGINE LIGHT REMAINED ON. AS I HAD A SIMILAR PROBLEM ON MAY 23RD, I TURNED OFF THE CAR AND ATTEMPTED TO START AND SHIFT INTO DRIVE AGAIN WITH NO DIFFERENT RESULT. I TRIED SEVERAL MORE TIMES WITH NO LUCK. THE CAR STARTED JUST FINE, IT SIMPLY WOULD NOT SHIFT OUT OF PARK AND EACH TIME THE ENGINE LIGHT REMAINED ON. THE PARKING BRAKE WAS NOT ON NOR DID I TRY TO PUSH IT. I CALLED MY ROADSIDE ASSIST TO ORDER SERVICE TO BE TOWED TO MY DEALER. I GOT OUT OF THE CAR FOR A FEW MINUTES AND THEN GOT BACK IN TO TRY THE PROCESS AGAIN AND STILL NO RESULT. AFTER ABOUT 30 MINUTES TOTAL, THE TOW TRUCK ARRIVED. JUST AS HE WAS ARRIVING I TRIED SAME PROCESS AND THE CAR DID SHIFT INTO DRIVE. I STILL HAD THE CAR TOWED AND THE DEALER SPENT OVER ONE WEEK TRYING TO DETERMINE THE CAUSE WITH NO ANSWERS. CHRYSLER WAS VERY INVOLVED SINCE I HAD THIS SAME PROBLEM ON MAY 23RD. HOWEVER, ON THAT MAY DATE MY CAR STALLED WHILE I WAS WAITING AT A STOPLIGHT ON A BUSY ROAD AND THEN LOCKED IN PARK SO I COULD NOT MOVE IT. THIS TIME I WAS NOT MOVING AS THE CAR WAS PARKED IN A LOT. AFTER 8 DAYS AT THE DEALER I HAVE MY CAR BACK.
Corrective Action:
ON JUNE 11TH ON MY WAY HOME FROM WORK I STOPPED AT A STORE AND PARKED THE CAR. UPON MY RETURN TO MY CAR ABOUT 15 MINUTES LATER, I UNLOCKED, SAT DOWN, PUT MY FOOT ON THE BRAKE AND PRESSED START. THE CAR STARTED AS NORMAL. I ATTEMPTED TO PUT THE CAR IN DRIVE AND THE LEVER WOULD NOT MOVE OUT OF PARK. THE ORANGE ENGINE LIGHT REMAINED ON. AS I HAD A SIMILAR PROBLEM ON MAY 23RD, I TURNED OFF THE CAR AND ATTEMPTED TO START AND SHIFT INTO DRIVE AGAIN WITH NO DIFFERENT RESULT. I TRIED SEVERAL MORE TIMES WITH NO LUCK. THE CAR STARTED JUST FINE, IT SIMPLY WOULD NOT SHIFT OUT OF PARK AND EACH TIME THE ENGINE LIGHT REMAINED ON. THE PARKING BRAKE WAS NOT ON NOR DID I TRY TO PUSH IT. I CALLED MY ROADSIDE ASSIST TO ORDER SERVICE TO BE TOWED TO MY DEALER. I GOT OUT OF THE CAR FOR A FEW MINUTES AND THEN GOT BACK IN TO TRY THE PROCESS AGAIN AND STILL NO RESULT. AFTER ABOUT 30 MINUTES TOTAL, THE TOW TRUCK ARRIVED. JUST AS HE WAS ARRIVING I TRIED SAME PROCESS AND THE CAR DID SHIFT INTO DRIVE. I STILL HAD THE CAR TOWED AND THE DEALER SPENT OVER ONE WEEK TRYING TO DETERMINE THE CAUSE WITH NO ANSWERS. CHRYSLER WAS VERY INVOLVED SINCE I HAD THIS SAME PROBLEM ON MAY 23RD. HOWEVER, ON THAT MAY DATE MY CAR STALLED WHILE I WAS WAITING AT A STOPLIGHT ON A BUSY ROAD AND THEN LOCKED IN PARK SO I COULD NOT MOVE IT. THIS TIME I WAS NOT MOVING AS THE CAR WAS PARKED IN A LOT. AFTER 8 DAYS AT THE DEALER I HAVE MY CAR BACK.
Additional Notes:
ON JUNE 11TH ON MY WAY HOME FROM WORK I STOPPED AT A STORE AND PARKED THE CAR. UPON MY RETURN TO MY CAR ABOUT 15 MINUTES LATER, I UNLOCKED, SAT DOWN, PUT MY FOOT ON THE BRAKE AND PRESSED START. THE CAR STARTED AS NORMAL. I ATTEMPTED TO PUT THE CAR IN DRIVE AND THE LEVER WOULD NOT MOVE OUT OF PARK. THE ORANGE ENGINE LIGHT REMAINED ON. AS I HAD A SIMILAR PROBLEM ON MAY 23RD, I TURNED OFF THE CAR AND ATTEMPTED TO START AND SHIFT INTO DRIVE AGAIN WITH NO DIFFERENT RESULT. I TRIED SEVERAL MORE TIMES WITH NO LUCK. THE CAR STARTED JUST FINE, IT SIMPLY WOULD NOT SHIFT OUT OF PARK AND EACH TIME THE ENGINE LIGHT REMAINED ON. THE PARKING BRAKE WAS NOT ON NOR DID I TRY TO PUSH IT. I CALLED MY ROADSIDE ASSIST TO ORDER SERVICE TO BE TOWED TO MY DEALER. I GOT OUT OF THE CAR FOR A FEW MINUTES AND THEN GOT BACK IN TO TRY THE PROCESS AGAIN AND STILL NO RESULT. AFTER ABOUT 30 MINUTES TOTAL, THE TOW TRUCK ARRIVED. JUST AS HE WAS ARRIVING I TRIED SAME PROCESS AND THE CAR DID SHIFT INTO DRIVE. I STILL HAD THE CAR TOWED AND THE DEALER SPENT OVER ONE WEEK TRYING TO DETERMINE THE CAUSE WITH NO ANSWERS. CHRYSLER WAS VERY INVOLVED SINCE I HAD THIS SAME PROBLEM ON MAY 23RD. HOWEVER, ON THAT MAY DATE MY CAR STALLED WHILE I WAS WAITING AT A STOPLIGHT ON A BUSY ROAD AND THEN LOCKED IN PARK SO I COULD NOT MOVE IT. THIS TIME I WAS NOT MOVING AS THE CAR WAS PARKED IN A LOT. AFTER 8 DAYS AT THE DEALER I HAVE MY CAR BACK.
Mfg Campaign: 11103013
Recall Date: Jun 21, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
FORWARD COLLISION WARNING SYSTEM IS NOT WORKING.WENT BACK TO TO DEALERS AND IT STILL DOES NOT WORK.I CALLED CHRYSLER AND SPOKE TO TWO DIFFERENT PEOPLE AND WAS TOLD THEY HAVE NO WAY TO CHECK IF' IT WORKING.I PAID 995.00 FOR THIS OPTION FOR SAFETY FOR MY FAMILY.I WAS TOLD THAT THIS WAS A LUXURY FEATURE AND NOT ABLE TO BE TESTED,TOO BAD FOR US.I HAVE TESTED MY CAR WITH CHRYSLER MECHANICS AND THEY DON'T KNOW HOW TO FIX THE PROBLEM.HOW CAN CHR NOT SELL SOMETHING LIKE THIS? THANKS
Corrective Action:
FORWARD COLLISION WARNING SYSTEM IS NOT WORKING.WENT BACK TO TO DEALERS AND IT STILL DOES NOT WORK.I CALLED CHRYSLER AND SPOKE TO TWO DIFFERENT PEOPLE AND WAS TOLD THEY HAVE NO WAY TO CHECK IF' IT WORKING.I PAID 995.00 FOR THIS OPTION FOR SAFETY FOR MY FAMILY.I WAS TOLD THAT THIS WAS A LUXURY FEATURE AND NOT ABLE TO BE TESTED,TOO BAD FOR US.I HAVE TESTED MY CAR WITH CHRYSLER MECHANICS AND THEY DON'T KNOW HOW TO FIX THE PROBLEM.HOW CAN CHR NOT SELL SOMETHING LIKE THIS? THANKS
Additional Notes:
FORWARD COLLISION WARNING SYSTEM IS NOT WORKING.WENT BACK TO TO DEALERS AND IT STILL DOES NOT WORK.I CALLED CHRYSLER AND SPOKE TO TWO DIFFERENT PEOPLE AND WAS TOLD THEY HAVE NO WAY TO CHECK IF' IT WORKING.I PAID 995.00 FOR THIS OPTION FOR SAFETY FOR MY FAMILY.I WAS TOLD THAT THIS WAS A LUXURY FEATURE AND NOT ABLE TO BE TESTED,TOO BAD FOR US.I HAVE TESTED MY CAR WITH CHRYSLER MECHANICS AND THEY DON'T KNOW HOW TO FIX THE PROBLEM.HOW CAN CHR NOT SELL SOMETHING LIKE THIS? THANKS
Mfg Campaign: 11102836
Recall Date: Jun 20, 2018
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE
Potential Consequences:
TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA. WHILE DRIVING 60 MPH AND APPROACHING A VEHICLE, THE FORWARD COLLISION WARNING SYSTEM FAILED TO ALERT. THE VEHICLE WAS TAKEN TO HUNTINGTON JEEP CHRYSLER DODGE RAM (1220 E JERICHO TURNPIKE, NY 11743, (631) 673-0270) WHERE THE SENSOR WAS RECALCULATED. THE REPAIR DID NOT CORRECT THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 810. *TT UPDATED 9/26/18*JB
Corrective Action:
TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA. WHILE DRIVING 60 MPH AND APPROACHING A VEHICLE, THE FORWARD COLLISION WARNING SYSTEM FAILED TO ALERT. THE VEHICLE WAS TAKEN TO HUNTINGTON JEEP CHRYSLER DODGE RAM (1220 E JERICHO TURNPIKE, NY 11743, (631) 673-0270) WHERE THE SENSOR WAS RECALCULATED. THE REPAIR DID NOT CORRECT THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 810. *TT UPDATED 9/26/18*JB
Additional Notes:
TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA. WHILE DRIVING 60 MPH AND APPROACHING A VEHICLE, THE FORWARD COLLISION WARNING SYSTEM FAILED TO ALERT. THE VEHICLE WAS TAKEN TO HUNTINGTON JEEP CHRYSLER DODGE RAM (1220 E JERICHO TURNPIKE, NY 11743, (631) 673-0270) WHERE THE SENSOR WAS RECALCULATED. THE REPAIR DID NOT CORRECT THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 810. *TT UPDATED 9/26/18*JB
Mfg Campaign: 11102647
Recall Date: Jun 19, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
1- TURN THE VAN ON. CLICK ON UCONNECT THEATER THEN SHIFT TO R OR CLICK THE SURROUND CAMERA TO ACTIVATE THE CAMERA, CLICK ANY BOTTOMS TO CHANGE THE CAMERA VIEW, IS NOT WORKING. THE SCREEN FREEZING AND NOT RESPONDING ANYMORE. TURN THE VAN OFF FOR 2 HOURS. TURN IT ON AGAIN, THE CAMERA OPTIONS WILL WORK FINE. CLICK THE UCONNECT THEATER AGAIN, GO BACK TO THE CAMERA OR SHIFT TO R, THE BOTTOMS THAT CHANGE THE VIEWS ARE NOT WORKING AND NOT RESPONDING. 2- PUT THE USB FLASH TO PLAY MOVIES. GO TO UCONNECT THEATER, IT WILL READ THE USB AND I CAN PLAY MOVIES. DISCONNECT THE FLASH AND CONNECT IT AGAIN, IT WILL NOT READING IT ANYMORE. TURN THE VAN OFF FOR 10 MIN. THEN TURN IT ON, IT WILL WORK AGAIN. ONCE I DISCONNECTED AND CONNECT IT AGAIN, IT WILL STOP READING IT. SOFTWARE ISSUES. (WATCH THE VIDEO THAT I DID (HTTPS://WWW.YOUTUBE.COM/WATCH?V=GC7O60KHJ4W) 3- ON SPEED 5 OR LESS, DRIVING FORWARD OR BACKWARD, WHEN I TURN RIGHT, THE STEERING WILL SHAKE. SOUNDS LIKE ROCK AND PINION OR STEERING COLUMN ISSUE.
Corrective Action:
1- TURN THE VAN ON. CLICK ON UCONNECT THEATER THEN SHIFT TO R OR CLICK THE SURROUND CAMERA TO ACTIVATE THE CAMERA, CLICK ANY BOTTOMS TO CHANGE THE CAMERA VIEW, IS NOT WORKING. THE SCREEN FREEZING AND NOT RESPONDING ANYMORE. TURN THE VAN OFF FOR 2 HOURS. TURN IT ON AGAIN, THE CAMERA OPTIONS WILL WORK FINE. CLICK THE UCONNECT THEATER AGAIN, GO BACK TO THE CAMERA OR SHIFT TO R, THE BOTTOMS THAT CHANGE THE VIEWS ARE NOT WORKING AND NOT RESPONDING. 2- PUT THE USB FLASH TO PLAY MOVIES. GO TO UCONNECT THEATER, IT WILL READ THE USB AND I CAN PLAY MOVIES. DISCONNECT THE FLASH AND CONNECT IT AGAIN, IT WILL NOT READING IT ANYMORE. TURN THE VAN OFF FOR 10 MIN. THEN TURN IT ON, IT WILL WORK AGAIN. ONCE I DISCONNECTED AND CONNECT IT AGAIN, IT WILL STOP READING IT. SOFTWARE ISSUES. (WATCH THE VIDEO THAT I DID (HTTPS://WWW.YOUTUBE.COM/WATCH?V=GC7O60KHJ4W) 3- ON SPEED 5 OR LESS, DRIVING FORWARD OR BACKWARD, WHEN I TURN RIGHT, THE STEERING WILL SHAKE. SOUNDS LIKE ROCK AND PINION OR STEERING COLUMN ISSUE.
Additional Notes:
1- TURN THE VAN ON. CLICK ON UCONNECT THEATER THEN SHIFT TO R OR CLICK THE SURROUND CAMERA TO ACTIVATE THE CAMERA, CLICK ANY BOTTOMS TO CHANGE THE CAMERA VIEW, IS NOT WORKING. THE SCREEN FREEZING AND NOT RESPONDING ANYMORE. TURN THE VAN OFF FOR 2 HOURS. TURN IT ON AGAIN, THE CAMERA OPTIONS WILL WORK FINE. CLICK THE UCONNECT THEATER AGAIN, GO BACK TO THE CAMERA OR SHIFT TO R, THE BOTTOMS THAT CHANGE THE VIEWS ARE NOT WORKING AND NOT RESPONDING. 2- PUT THE USB FLASH TO PLAY MOVIES. GO TO UCONNECT THEATER, IT WILL READ THE USB AND I CAN PLAY MOVIES. DISCONNECT THE FLASH AND CONNECT IT AGAIN, IT WILL NOT READING IT ANYMORE. TURN THE VAN OFF FOR 10 MIN. THEN TURN IT ON, IT WILL WORK AGAIN. ONCE I DISCONNECTED AND CONNECT IT AGAIN, IT WILL STOP READING IT. SOFTWARE ISSUES. (WATCH THE VIDEO THAT I DID (HTTPS://WWW.YOUTUBE.COM/WATCH?V=GC7O60KHJ4W) 3- ON SPEED 5 OR LESS, DRIVING FORWARD OR BACKWARD, WHEN I TURN RIGHT, THE STEERING WILL SHAKE. SOUNDS LIKE ROCK AND PINION OR STEERING COLUMN ISSUE.
Mfg Campaign: 11101719
Recall Date: Jun 13, 2018
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
1- TURN THE VAN ON. CLICK ON UCONNECT THEATER THEN SHIFT TO R OR CLICK THE SURROUND CAMERA TO ACTIVATE THE CAMERA, CLICK ANY BOTTOMS TO CHANGE THE CAMERA VIEW, IS NOT WORKING. THE SCREEN FREEZING AND NOT RESPONDING ANYMORE. TURN THE VAN OFF FOR 2 HOURS. TURN IT ON AGAIN, THE CAMERA OPTIONS WILL WORK FINE. CLICK THE UCONNECT THEATER AGAIN, GO BACK TO THE CAMERA OR SHIFT TO R, THE BOTTOMS THAT CHANGE THE VIEWS ARE NOT WORKING AND NOT RESPONDING. 2- PUT THE USB FLASH TO PLAY MOVIES. GO TO UCONNECT THEATER, IT WILL READ THE USB AND I CAN PLAY MOVIES. DISCONNECT THE FLASH AND CONNECT IT AGAIN, IT WILL NOT READING IT ANYMORE. TURN THE VAN OFF FOR 10 MIN. THEN TURN IT ON, IT WILL WORK AGAIN. ONCE I DISCONNECTED AND CONNECT IT AGAIN, IT WILL STOP READING IT. SOFTWARE ISSUES. (WATCH THE VIDEO THAT I DID (HTTPS://WWW.YOUTUBE.COM/WATCH?V=GC7O60KHJ4W) 3- ON SPEED 5 OR LESS, DRIVING FORWARD OR BACKWARD, WHEN I TURN RIGHT, THE STEERING WILL SHAKE. SOUNDS LIKE ROCK AND PINION OR STEERING COLUMN ISSUE.
Corrective Action:
1- TURN THE VAN ON. CLICK ON UCONNECT THEATER THEN SHIFT TO R OR CLICK THE SURROUND CAMERA TO ACTIVATE THE CAMERA, CLICK ANY BOTTOMS TO CHANGE THE CAMERA VIEW, IS NOT WORKING. THE SCREEN FREEZING AND NOT RESPONDING ANYMORE. TURN THE VAN OFF FOR 2 HOURS. TURN IT ON AGAIN, THE CAMERA OPTIONS WILL WORK FINE. CLICK THE UCONNECT THEATER AGAIN, GO BACK TO THE CAMERA OR SHIFT TO R, THE BOTTOMS THAT CHANGE THE VIEWS ARE NOT WORKING AND NOT RESPONDING. 2- PUT THE USB FLASH TO PLAY MOVIES. GO TO UCONNECT THEATER, IT WILL READ THE USB AND I CAN PLAY MOVIES. DISCONNECT THE FLASH AND CONNECT IT AGAIN, IT WILL NOT READING IT ANYMORE. TURN THE VAN OFF FOR 10 MIN. THEN TURN IT ON, IT WILL WORK AGAIN. ONCE I DISCONNECTED AND CONNECT IT AGAIN, IT WILL STOP READING IT. SOFTWARE ISSUES. (WATCH THE VIDEO THAT I DID (HTTPS://WWW.YOUTUBE.COM/WATCH?V=GC7O60KHJ4W) 3- ON SPEED 5 OR LESS, DRIVING FORWARD OR BACKWARD, WHEN I TURN RIGHT, THE STEERING WILL SHAKE. SOUNDS LIKE ROCK AND PINION OR STEERING COLUMN ISSUE.
Additional Notes:
1- TURN THE VAN ON. CLICK ON UCONNECT THEATER THEN SHIFT TO R OR CLICK THE SURROUND CAMERA TO ACTIVATE THE CAMERA, CLICK ANY BOTTOMS TO CHANGE THE CAMERA VIEW, IS NOT WORKING. THE SCREEN FREEZING AND NOT RESPONDING ANYMORE. TURN THE VAN OFF FOR 2 HOURS. TURN IT ON AGAIN, THE CAMERA OPTIONS WILL WORK FINE. CLICK THE UCONNECT THEATER AGAIN, GO BACK TO THE CAMERA OR SHIFT TO R, THE BOTTOMS THAT CHANGE THE VIEWS ARE NOT WORKING AND NOT RESPONDING. 2- PUT THE USB FLASH TO PLAY MOVIES. GO TO UCONNECT THEATER, IT WILL READ THE USB AND I CAN PLAY MOVIES. DISCONNECT THE FLASH AND CONNECT IT AGAIN, IT WILL NOT READING IT ANYMORE. TURN THE VAN OFF FOR 10 MIN. THEN TURN IT ON, IT WILL WORK AGAIN. ONCE I DISCONNECTED AND CONNECT IT AGAIN, IT WILL STOP READING IT. SOFTWARE ISSUES. (WATCH THE VIDEO THAT I DID (HTTPS://WWW.YOUTUBE.COM/WATCH?V=GC7O60KHJ4W) 3- ON SPEED 5 OR LESS, DRIVING FORWARD OR BACKWARD, WHEN I TURN RIGHT, THE STEERING WILL SHAKE. SOUNDS LIKE ROCK AND PINION OR STEERING COLUMN ISSUE.
Mfg Campaign: 11101719
Recall Date: Jun 13, 2018
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
1- TURN THE VAN ON. CLICK ON UCONNECT THEATER THEN SHIFT TO R OR CLICK THE SURROUND CAMERA TO ACTIVATE THE CAMERA, CLICK ANY BOTTOMS TO CHANGE THE CAMERA VIEW, IS NOT WORKING. THE SCREEN FREEZING AND NOT RESPONDING ANYMORE. TURN THE VAN OFF FOR 2 HOURS. TURN IT ON AGAIN, THE CAMERA OPTIONS WILL WORK FINE. CLICK THE UCONNECT THEATER AGAIN, GO BACK TO THE CAMERA OR SHIFT TO R, THE BOTTOMS THAT CHANGE THE VIEWS ARE NOT WORKING AND NOT RESPONDING. 2- PUT THE USB FLASH TO PLAY MOVIES. GO TO UCONNECT THEATER, IT WILL READ THE USB AND I CAN PLAY MOVIES. DISCONNECT THE FLASH AND CONNECT IT AGAIN, IT WILL NOT READING IT ANYMORE. TURN THE VAN OFF FOR 10 MIN. THEN TURN IT ON, IT WILL WORK AGAIN. ONCE I DISCONNECTED AND CONNECT IT AGAIN, IT WILL STOP READING IT. SOFTWARE ISSUES. (WATCH THE VIDEO THAT I DID (HTTPS://WWW.YOUTUBE.COM/WATCH?V=GC7O60KHJ4W) 3- ON SPEED 5 OR LESS, DRIVING FORWARD OR BACKWARD, WHEN I TURN RIGHT, THE STEERING WILL SHAKE. SOUNDS LIKE ROCK AND PINION OR STEERING COLUMN ISSUE.
Corrective Action:
1- TURN THE VAN ON. CLICK ON UCONNECT THEATER THEN SHIFT TO R OR CLICK THE SURROUND CAMERA TO ACTIVATE THE CAMERA, CLICK ANY BOTTOMS TO CHANGE THE CAMERA VIEW, IS NOT WORKING. THE SCREEN FREEZING AND NOT RESPONDING ANYMORE. TURN THE VAN OFF FOR 2 HOURS. TURN IT ON AGAIN, THE CAMERA OPTIONS WILL WORK FINE. CLICK THE UCONNECT THEATER AGAIN, GO BACK TO THE CAMERA OR SHIFT TO R, THE BOTTOMS THAT CHANGE THE VIEWS ARE NOT WORKING AND NOT RESPONDING. 2- PUT THE USB FLASH TO PLAY MOVIES. GO TO UCONNECT THEATER, IT WILL READ THE USB AND I CAN PLAY MOVIES. DISCONNECT THE FLASH AND CONNECT IT AGAIN, IT WILL NOT READING IT ANYMORE. TURN THE VAN OFF FOR 10 MIN. THEN TURN IT ON, IT WILL WORK AGAIN. ONCE I DISCONNECTED AND CONNECT IT AGAIN, IT WILL STOP READING IT. SOFTWARE ISSUES. (WATCH THE VIDEO THAT I DID (HTTPS://WWW.YOUTUBE.COM/WATCH?V=GC7O60KHJ4W) 3- ON SPEED 5 OR LESS, DRIVING FORWARD OR BACKWARD, WHEN I TURN RIGHT, THE STEERING WILL SHAKE. SOUNDS LIKE ROCK AND PINION OR STEERING COLUMN ISSUE.
Additional Notes:
1- TURN THE VAN ON. CLICK ON UCONNECT THEATER THEN SHIFT TO R OR CLICK THE SURROUND CAMERA TO ACTIVATE THE CAMERA, CLICK ANY BOTTOMS TO CHANGE THE CAMERA VIEW, IS NOT WORKING. THE SCREEN FREEZING AND NOT RESPONDING ANYMORE. TURN THE VAN OFF FOR 2 HOURS. TURN IT ON AGAIN, THE CAMERA OPTIONS WILL WORK FINE. CLICK THE UCONNECT THEATER AGAIN, GO BACK TO THE CAMERA OR SHIFT TO R, THE BOTTOMS THAT CHANGE THE VIEWS ARE NOT WORKING AND NOT RESPONDING. 2- PUT THE USB FLASH TO PLAY MOVIES. GO TO UCONNECT THEATER, IT WILL READ THE USB AND I CAN PLAY MOVIES. DISCONNECT THE FLASH AND CONNECT IT AGAIN, IT WILL NOT READING IT ANYMORE. TURN THE VAN OFF FOR 10 MIN. THEN TURN IT ON, IT WILL WORK AGAIN. ONCE I DISCONNECTED AND CONNECT IT AGAIN, IT WILL STOP READING IT. SOFTWARE ISSUES. (WATCH THE VIDEO THAT I DID (HTTPS://WWW.YOUTUBE.COM/WATCH?V=GC7O60KHJ4W) 3- ON SPEED 5 OR LESS, DRIVING FORWARD OR BACKWARD, WHEN I TURN RIGHT, THE STEERING WILL SHAKE. SOUNDS LIKE ROCK AND PINION OR STEERING COLUMN ISSUE.
Mfg Campaign: 11101719
Recall Date: Jun 13, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
DRIVING 50 MPH AND ENGINE STOPPED. "D" WAS FLASHING STATING IT WASN'T IN DRIVE. ALL POWER LOST. I WAS ABLE TO TURN ON A SIDE STREET AND PUT IT IN PARK. TOOK MULTIPLE TIMES TO RESTART THE VAN. I WAS ABLE TO DRIVE HOME WITHOUT ANY OTHER EPISODES. TWO WEEKS AGO, WHILE DRIVING AT NIGHT, THE INTERIOR LIGHTS DIMMED ALL OF A SUDDEN. THIS OCCURRED TWO TIMES. THE DEALERSHIP DID NOT DETECT ANY PROBLEMS WITH THE LIGHT DIMMING. I'M NOT SURE IF THEY ARE RELATED BUT I AM TERRIFIED TO DRIVE THE CAR WITH MY 3 YOUNG CHILDREN.
Corrective Action:
DRIVING 50 MPH AND ENGINE STOPPED. "D" WAS FLASHING STATING IT WASN'T IN DRIVE. ALL POWER LOST. I WAS ABLE TO TURN ON A SIDE STREET AND PUT IT IN PARK. TOOK MULTIPLE TIMES TO RESTART THE VAN. I WAS ABLE TO DRIVE HOME WITHOUT ANY OTHER EPISODES. TWO WEEKS AGO, WHILE DRIVING AT NIGHT, THE INTERIOR LIGHTS DIMMED ALL OF A SUDDEN. THIS OCCURRED TWO TIMES. THE DEALERSHIP DID NOT DETECT ANY PROBLEMS WITH THE LIGHT DIMMING. I'M NOT SURE IF THEY ARE RELATED BUT I AM TERRIFIED TO DRIVE THE CAR WITH MY 3 YOUNG CHILDREN.
Additional Notes:
DRIVING 50 MPH AND ENGINE STOPPED. "D" WAS FLASHING STATING IT WASN'T IN DRIVE. ALL POWER LOST. I WAS ABLE TO TURN ON A SIDE STREET AND PUT IT IN PARK. TOOK MULTIPLE TIMES TO RESTART THE VAN. I WAS ABLE TO DRIVE HOME WITHOUT ANY OTHER EPISODES. TWO WEEKS AGO, WHILE DRIVING AT NIGHT, THE INTERIOR LIGHTS DIMMED ALL OF A SUDDEN. THIS OCCURRED TWO TIMES. THE DEALERSHIP DID NOT DETECT ANY PROBLEMS WITH THE LIGHT DIMMING. I'M NOT SURE IF THEY ARE RELATED BUT I AM TERRIFIED TO DRIVE THE CAR WITH MY 3 YOUNG CHILDREN.
Mfg Campaign: 11101160
Recall Date: Jun 11, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
DRIVING 50 MPH AND ENGINE STOPPED. "D" WAS FLASHING STATING IT WASN'T IN DRIVE. ALL POWER LOST. I WAS ABLE TO TURN ON A SIDE STREET AND PUT IT IN PARK. TOOK MULTIPLE TIMES TO RESTART THE VAN. I WAS ABLE TO DRIVE HOME WITHOUT ANY OTHER EPISODES. TWO WEEKS AGO, WHILE DRIVING AT NIGHT, THE INTERIOR LIGHTS DIMMED ALL OF A SUDDEN. THIS OCCURRED TWO TIMES. THE DEALERSHIP DID NOT DETECT ANY PROBLEMS WITH THE LIGHT DIMMING. I'M NOT SURE IF THEY ARE RELATED BUT I AM TERRIFIED TO DRIVE THE CAR WITH MY 3 YOUNG CHILDREN.
Corrective Action:
DRIVING 50 MPH AND ENGINE STOPPED. "D" WAS FLASHING STATING IT WASN'T IN DRIVE. ALL POWER LOST. I WAS ABLE TO TURN ON A SIDE STREET AND PUT IT IN PARK. TOOK MULTIPLE TIMES TO RESTART THE VAN. I WAS ABLE TO DRIVE HOME WITHOUT ANY OTHER EPISODES. TWO WEEKS AGO, WHILE DRIVING AT NIGHT, THE INTERIOR LIGHTS DIMMED ALL OF A SUDDEN. THIS OCCURRED TWO TIMES. THE DEALERSHIP DID NOT DETECT ANY PROBLEMS WITH THE LIGHT DIMMING. I'M NOT SURE IF THEY ARE RELATED BUT I AM TERRIFIED TO DRIVE THE CAR WITH MY 3 YOUNG CHILDREN.
Additional Notes:
DRIVING 50 MPH AND ENGINE STOPPED. "D" WAS FLASHING STATING IT WASN'T IN DRIVE. ALL POWER LOST. I WAS ABLE TO TURN ON A SIDE STREET AND PUT IT IN PARK. TOOK MULTIPLE TIMES TO RESTART THE VAN. I WAS ABLE TO DRIVE HOME WITHOUT ANY OTHER EPISODES. TWO WEEKS AGO, WHILE DRIVING AT NIGHT, THE INTERIOR LIGHTS DIMMED ALL OF A SUDDEN. THIS OCCURRED TWO TIMES. THE DEALERSHIP DID NOT DETECT ANY PROBLEMS WITH THE LIGHT DIMMING. I'M NOT SURE IF THEY ARE RELATED BUT I AM TERRIFIED TO DRIVE THE CAR WITH MY 3 YOUNG CHILDREN.
Mfg Campaign: 11101160
Recall Date: Jun 11, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE STALLED AND LOST BRAKING AND STEERING ABILITY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT DEPRESSED THE START BUTTON AND THE VEHICLE RESTARTED NORMALLY. THE CONTACT STATED THAT THE FAILURE ALSO OCCURRED ON MAY 19, 2018. THE VEHICLE WAS TAKEN TO THE NAPLES CHRYSLER/JEEP/RAM DEALER (6381 AIRPORT PULLING ROAD NORTH, NAPLES, FLORIDA 34109) WHERE IT WAS AWAITING DIAGNOSTIC TESTING AND REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,300.
Corrective Action:
TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE STALLED AND LOST BRAKING AND STEERING ABILITY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT DEPRESSED THE START BUTTON AND THE VEHICLE RESTARTED NORMALLY. THE CONTACT STATED THAT THE FAILURE ALSO OCCURRED ON MAY 19, 2018. THE VEHICLE WAS TAKEN TO THE NAPLES CHRYSLER/JEEP/RAM DEALER (6381 AIRPORT PULLING ROAD NORTH, NAPLES, FLORIDA 34109) WHERE IT WAS AWAITING DIAGNOSTIC TESTING AND REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,300.
Additional Notes:
TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE STALLED AND LOST BRAKING AND STEERING ABILITY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT DEPRESSED THE START BUTTON AND THE VEHICLE RESTARTED NORMALLY. THE CONTACT STATED THAT THE FAILURE ALSO OCCURRED ON MAY 19, 2018. THE VEHICLE WAS TAKEN TO THE NAPLES CHRYSLER/JEEP/RAM DEALER (6381 AIRPORT PULLING ROAD NORTH, NAPLES, FLORIDA 34109) WHERE IT WAS AWAITING DIAGNOSTIC TESTING AND REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,300.
Mfg Campaign: 11099599
Recall Date: Jun 4, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE STALLED AND LOST BRAKING AND STEERING ABILITY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT DEPRESSED THE START BUTTON AND THE VEHICLE RESTARTED NORMALLY. THE CONTACT STATED THAT THE FAILURE ALSO OCCURRED ON MAY 19, 2018. THE VEHICLE WAS TAKEN TO THE NAPLES CHRYSLER/JEEP/RAM DEALER (6381 AIRPORT PULLING ROAD NORTH, NAPLES, FLORIDA 34109) WHERE IT WAS AWAITING DIAGNOSTIC TESTING AND REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,300.
Corrective Action:
TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE STALLED AND LOST BRAKING AND STEERING ABILITY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT DEPRESSED THE START BUTTON AND THE VEHICLE RESTARTED NORMALLY. THE CONTACT STATED THAT THE FAILURE ALSO OCCURRED ON MAY 19, 2018. THE VEHICLE WAS TAKEN TO THE NAPLES CHRYSLER/JEEP/RAM DEALER (6381 AIRPORT PULLING ROAD NORTH, NAPLES, FLORIDA 34109) WHERE IT WAS AWAITING DIAGNOSTIC TESTING AND REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,300.
Additional Notes:
TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE STALLED AND LOST BRAKING AND STEERING ABILITY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT DEPRESSED THE START BUTTON AND THE VEHICLE RESTARTED NORMALLY. THE CONTACT STATED THAT THE FAILURE ALSO OCCURRED ON MAY 19, 2018. THE VEHICLE WAS TAKEN TO THE NAPLES CHRYSLER/JEEP/RAM DEALER (6381 AIRPORT PULLING ROAD NORTH, NAPLES, FLORIDA 34109) WHERE IT WAS AWAITING DIAGNOSTIC TESTING AND REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,300.
Mfg Campaign: 11099599
Recall Date: Jun 4, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
AUTO STOP/START FAILED MONDAY MORNING. DIED AT AN INTERSECTION. I WAS LUCKY. DIDN'T BLOCK THE WHOLE INTERSECTION, BUT ONLY 1 LANE. STOPPED IN FRONT OF A TRAFFIC LIGHT. I WAS THE 1ST VEHICLE OF THE LINE. THE STARTER DIDN'T START THE ENGINE WHEN TRAFFIC LIGHT BE GREEN. THE MESSAGE OF THE VEHICLE GUIDED ME TO TURN TO PARK, AND TO PUSH THE START. I DID MANY TIMES, SHORT PUSH, LONG PUSH. I COULD HEAR THE STARTER KICKED IN, BUT THE ENGINE REFUSED TO START. I STUCK THERE. TURNED ON EMERGENT FLASHERS. I FELT SO FRUSTRATING AND NERVOUS ABOUT THE CAR I PURCHASED THIS YEAR. NICE PEOPLE TRIED HELPING TO PUSH THE CAR TO A PARKING SPOT, BUT I COULD NOT GET IT INTO NEUTRAL GEAR. EVEN THOUGH, I COULD TURN THE BUTTON IT TO NEUTRAL POSITION. IT WAS NOT REAL NEUTRAL. WE COULD NOT PUSH IT. I TRIED TO DISCONNECT THE BATTERY. BUT I COULD NOT DO IT WITHOUT THE RIGHT WRENCH BY THE F**KING NEW DESIGN. MY SON STARTED CRYING. I CALLED TOWING. I CALLED MY WIFE TO GET MY SON. MORE KIND PEOPLE TRIED TO HELP ME. ONE PERSON EVEN TRIED TO TOWING MY CAR AWAY WITH HIS TOWING STRAP. BUT WE ABANDONED BECAUSE THERE IS NO TOWING HOOK FOUND ON THE CAR. FINALLY, MY WIFE ARRIVED AND RODE MY SON TO DAYCARE. I WENT BACK INTO THE CAR, AND CALMED DOWN A LITTLE BIT. I TRIED TO TURNED THE VEHICLE OFF. BRAKE. TURING TO PARKING. PUSHING START/STOP BUTTON. I SUCCESSFULLY TURNED THE VEHICLE OFF. TOOK A DEEP BREATH, TURNED ON THE VEHICLE. EVERYTHING BACK IN NORMAL. I RUN THE CAR AWAY FROM THE INTERSECTION, AND CALLED CANCELLING THE TOWING SERVICE. THE WHOLE PROCESS TOOK MY MORE THAN HALF AN HOUR. HATE AUTO STOP START.
Corrective Action:
AUTO STOP/START FAILED MONDAY MORNING. DIED AT AN INTERSECTION. I WAS LUCKY. DIDN'T BLOCK THE WHOLE INTERSECTION, BUT ONLY 1 LANE. STOPPED IN FRONT OF A TRAFFIC LIGHT. I WAS THE 1ST VEHICLE OF THE LINE. THE STARTER DIDN'T START THE ENGINE WHEN TRAFFIC LIGHT BE GREEN. THE MESSAGE OF THE VEHICLE GUIDED ME TO TURN TO PARK, AND TO PUSH THE START. I DID MANY TIMES, SHORT PUSH, LONG PUSH. I COULD HEAR THE STARTER KICKED IN, BUT THE ENGINE REFUSED TO START. I STUCK THERE. TURNED ON EMERGENT FLASHERS. I FELT SO FRUSTRATING AND NERVOUS ABOUT THE CAR I PURCHASED THIS YEAR. NICE PEOPLE TRIED HELPING TO PUSH THE CAR TO A PARKING SPOT, BUT I COULD NOT GET IT INTO NEUTRAL GEAR. EVEN THOUGH, I COULD TURN THE BUTTON IT TO NEUTRAL POSITION. IT WAS NOT REAL NEUTRAL. WE COULD NOT PUSH IT. I TRIED TO DISCONNECT THE BATTERY. BUT I COULD NOT DO IT WITHOUT THE RIGHT WRENCH BY THE F**KING NEW DESIGN. MY SON STARTED CRYING. I CALLED TOWING. I CALLED MY WIFE TO GET MY SON. MORE KIND PEOPLE TRIED TO HELP ME. ONE PERSON EVEN TRIED TO TOWING MY CAR AWAY WITH HIS TOWING STRAP. BUT WE ABANDONED BECAUSE THERE IS NO TOWING HOOK FOUND ON THE CAR. FINALLY, MY WIFE ARRIVED AND RODE MY SON TO DAYCARE. I WENT BACK INTO THE CAR, AND CALMED DOWN A LITTLE BIT. I TRIED TO TURNED THE VEHICLE OFF. BRAKE. TURING TO PARKING. PUSHING START/STOP BUTTON. I SUCCESSFULLY TURNED THE VEHICLE OFF. TOOK A DEEP BREATH, TURNED ON THE VEHICLE. EVERYTHING BACK IN NORMAL. I RUN THE CAR AWAY FROM THE INTERSECTION, AND CALLED CANCELLING THE TOWING SERVICE. THE WHOLE PROCESS TOOK MY MORE THAN HALF AN HOUR. HATE AUTO STOP START.
Additional Notes:
AUTO STOP/START FAILED MONDAY MORNING. DIED AT AN INTERSECTION. I WAS LUCKY. DIDN'T BLOCK THE WHOLE INTERSECTION, BUT ONLY 1 LANE. STOPPED IN FRONT OF A TRAFFIC LIGHT. I WAS THE 1ST VEHICLE OF THE LINE. THE STARTER DIDN'T START THE ENGINE WHEN TRAFFIC LIGHT BE GREEN. THE MESSAGE OF THE VEHICLE GUIDED ME TO TURN TO PARK, AND TO PUSH THE START. I DID MANY TIMES, SHORT PUSH, LONG PUSH. I COULD HEAR THE STARTER KICKED IN, BUT THE ENGINE REFUSED TO START. I STUCK THERE. TURNED ON EMERGENT FLASHERS. I FELT SO FRUSTRATING AND NERVOUS ABOUT THE CAR I PURCHASED THIS YEAR. NICE PEOPLE TRIED HELPING TO PUSH THE CAR TO A PARKING SPOT, BUT I COULD NOT GET IT INTO NEUTRAL GEAR. EVEN THOUGH, I COULD TURN THE BUTTON IT TO NEUTRAL POSITION. IT WAS NOT REAL NEUTRAL. WE COULD NOT PUSH IT. I TRIED TO DISCONNECT THE BATTERY. BUT I COULD NOT DO IT WITHOUT THE RIGHT WRENCH BY THE F**KING NEW DESIGN. MY SON STARTED CRYING. I CALLED TOWING. I CALLED MY WIFE TO GET MY SON. MORE KIND PEOPLE TRIED TO HELP ME. ONE PERSON EVEN TRIED TO TOWING MY CAR AWAY WITH HIS TOWING STRAP. BUT WE ABANDONED BECAUSE THERE IS NO TOWING HOOK FOUND ON THE CAR. FINALLY, MY WIFE ARRIVED AND RODE MY SON TO DAYCARE. I WENT BACK INTO THE CAR, AND CALMED DOWN A LITTLE BIT. I TRIED TO TURNED THE VEHICLE OFF. BRAKE. TURING TO PARKING. PUSHING START/STOP BUTTON. I SUCCESSFULLY TURNED THE VEHICLE OFF. TOOK A DEEP BREATH, TURNED ON THE VEHICLE. EVERYTHING BACK IN NORMAL. I RUN THE CAR AWAY FROM THE INTERSECTION, AND CALLED CANCELLING THE TOWING SERVICE. THE WHOLE PROCESS TOOK MY MORE THAN HALF AN HOUR. HATE AUTO STOP START.
Mfg Campaign: 11099604
Recall Date: Jun 4, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
ON MAY 23, 2018 I WAS IN ROUTE TO WORK PER NORMAL. IT WAS ABOUT 8:30 AM. THE CAR WAS STATIONARY IN THE LEFT HAND TURN LANE (SECOND FROM RIGHT LANE) ON A 6 LANE BUSY CITY STREET WAITING FOR A RED LIGHT TO TURN GREEN SO I COULD TURN LEFT/NORTH ONTO NEXT STREET. THE CAR WAS IN DRIVE WITH MY FOOT ON THE BRAKE. AS THE LIGHT TURNED GREEN I TOOK MY FOOT FROM THE BRAKE TO THE ACCELERATOR AND THE CAR SUDDENLY POWERED DOWN. I PUT MY FOOT ON THE BRAKE, PUT IN PARK, TURNED OFF THE CAR, AND THEN PUSHED START AGAIN. THE CAR STARTED BUT WOULD NOT MOVE OUT OF PARK. I RETRIED SEVERAL TIMES WITH NO LUCK TO GET THE CAR OUT OF PARK AND MOVE FORWARD. I PUT ON MY HAZARDS AS CARS STARTED TO STACK UP BEHIND ME WHILE I WAS MOTIONING FOR TRAFFIC TO GO AROUND ME. I TRIED AGAIN TO RESTART AND WHILE THE CAR WOULD RESTART, I COULD NOT MOVE IT OUT OF PARK AND WAS STUCK THERE. WITH MY HAZARDS ON, I CALLED THE POLICE TO ASSIST AND THEN TRIED TO USE MY UCONNECT TO REACH MY 'FREE' ROADSIDE ASSITANCE USING MY ASSIST BUTTON. I GOT AN ERROR MESSAGE MULTIPLE TIMES THAT IT WOULD NOT CONNECT. I FOUND THE 800 NUMBER AND MANUALLY DIALED MYSELF. AFTER ABOUT A 10 MINUTE PROCESS I FINALLY WAS ABLE TO ORDER SERVICE VIA THE TEXT PROCESS THAT WAS SENT TO ME. IT TOOK ANOTHER 5 MINUTES BEFORE I RECEIVED CONFIRMATION THAT TOW TRUCK WAS ORDERED. POLICE ARRIVED. I CALLED BACK TO DETERMINE HOW LONG TOW TRUCK WOULD TAKE TO FIND IT WAS 90 MINUTES. THIS WAS UNACCEPTABLE DUE TO MY LOCATION AND THE TRAFFIC BACKUP. I CALLED MY DEALER DIRECTLY AND THEY SENT SERVICE WITHIN 30 MINUTES. THE DEALER IMMEDIATELY RECEIVED A CALL FROM CHRYSLER STAR TEAM (DUE TO THE ROADSIDE REPORT I FILED) AND THEY HAD MY CAR FOR ONE WEEK. I HAVE THE CAR BACK NOW AND THERE ARE NO SOLID EXPLANATIONS AS TO WHY THIS HAPPENED. I KNOW THAT CHRYSLER WAS VERY INVOLVED IN HAVING DEALER PERFORM MULTIPLE TESTS. THANKFUL I WAS NOT ON FREEWAY.
Corrective Action:
ON MAY 23, 2018 I WAS IN ROUTE TO WORK PER NORMAL. IT WAS ABOUT 8:30 AM. THE CAR WAS STATIONARY IN THE LEFT HAND TURN LANE (SECOND FROM RIGHT LANE) ON A 6 LANE BUSY CITY STREET WAITING FOR A RED LIGHT TO TURN GREEN SO I COULD TURN LEFT/NORTH ONTO NEXT STREET. THE CAR WAS IN DRIVE WITH MY FOOT ON THE BRAKE. AS THE LIGHT TURNED GREEN I TOOK MY FOOT FROM THE BRAKE TO THE ACCELERATOR AND THE CAR SUDDENLY POWERED DOWN. I PUT MY FOOT ON THE BRAKE, PUT IN PARK, TURNED OFF THE CAR, AND THEN PUSHED START AGAIN. THE CAR STARTED BUT WOULD NOT MOVE OUT OF PARK. I RETRIED SEVERAL TIMES WITH NO LUCK TO GET THE CAR OUT OF PARK AND MOVE FORWARD. I PUT ON MY HAZARDS AS CARS STARTED TO STACK UP BEHIND ME WHILE I WAS MOTIONING FOR TRAFFIC TO GO AROUND ME. I TRIED AGAIN TO RESTART AND WHILE THE CAR WOULD RESTART, I COULD NOT MOVE IT OUT OF PARK AND WAS STUCK THERE. WITH MY HAZARDS ON, I CALLED THE POLICE TO ASSIST AND THEN TRIED TO USE MY UCONNECT TO REACH MY 'FREE' ROADSIDE ASSITANCE USING MY ASSIST BUTTON. I GOT AN ERROR MESSAGE MULTIPLE TIMES THAT IT WOULD NOT CONNECT. I FOUND THE 800 NUMBER AND MANUALLY DIALED MYSELF. AFTER ABOUT A 10 MINUTE PROCESS I FINALLY WAS ABLE TO ORDER SERVICE VIA THE TEXT PROCESS THAT WAS SENT TO ME. IT TOOK ANOTHER 5 MINUTES BEFORE I RECEIVED CONFIRMATION THAT TOW TRUCK WAS ORDERED. POLICE ARRIVED. I CALLED BACK TO DETERMINE HOW LONG TOW TRUCK WOULD TAKE TO FIND IT WAS 90 MINUTES. THIS WAS UNACCEPTABLE DUE TO MY LOCATION AND THE TRAFFIC BACKUP. I CALLED MY DEALER DIRECTLY AND THEY SENT SERVICE WITHIN 30 MINUTES. THE DEALER IMMEDIATELY RECEIVED A CALL FROM CHRYSLER STAR TEAM (DUE TO THE ROADSIDE REPORT I FILED) AND THEY HAD MY CAR FOR ONE WEEK. I HAVE THE CAR BACK NOW AND THERE ARE NO SOLID EXPLANATIONS AS TO WHY THIS HAPPENED. I KNOW THAT CHRYSLER WAS VERY INVOLVED IN HAVING DEALER PERFORM MULTIPLE TESTS. THANKFUL I WAS NOT ON FREEWAY.
Additional Notes:
ON MAY 23, 2018 I WAS IN ROUTE TO WORK PER NORMAL. IT WAS ABOUT 8:30 AM. THE CAR WAS STATIONARY IN THE LEFT HAND TURN LANE (SECOND FROM RIGHT LANE) ON A 6 LANE BUSY CITY STREET WAITING FOR A RED LIGHT TO TURN GREEN SO I COULD TURN LEFT/NORTH ONTO NEXT STREET. THE CAR WAS IN DRIVE WITH MY FOOT ON THE BRAKE. AS THE LIGHT TURNED GREEN I TOOK MY FOOT FROM THE BRAKE TO THE ACCELERATOR AND THE CAR SUDDENLY POWERED DOWN. I PUT MY FOOT ON THE BRAKE, PUT IN PARK, TURNED OFF THE CAR, AND THEN PUSHED START AGAIN. THE CAR STARTED BUT WOULD NOT MOVE OUT OF PARK. I RETRIED SEVERAL TIMES WITH NO LUCK TO GET THE CAR OUT OF PARK AND MOVE FORWARD. I PUT ON MY HAZARDS AS CARS STARTED TO STACK UP BEHIND ME WHILE I WAS MOTIONING FOR TRAFFIC TO GO AROUND ME. I TRIED AGAIN TO RESTART AND WHILE THE CAR WOULD RESTART, I COULD NOT MOVE IT OUT OF PARK AND WAS STUCK THERE. WITH MY HAZARDS ON, I CALLED THE POLICE TO ASSIST AND THEN TRIED TO USE MY UCONNECT TO REACH MY 'FREE' ROADSIDE ASSITANCE USING MY ASSIST BUTTON. I GOT AN ERROR MESSAGE MULTIPLE TIMES THAT IT WOULD NOT CONNECT. I FOUND THE 800 NUMBER AND MANUALLY DIALED MYSELF. AFTER ABOUT A 10 MINUTE PROCESS I FINALLY WAS ABLE TO ORDER SERVICE VIA THE TEXT PROCESS THAT WAS SENT TO ME. IT TOOK ANOTHER 5 MINUTES BEFORE I RECEIVED CONFIRMATION THAT TOW TRUCK WAS ORDERED. POLICE ARRIVED. I CALLED BACK TO DETERMINE HOW LONG TOW TRUCK WOULD TAKE TO FIND IT WAS 90 MINUTES. THIS WAS UNACCEPTABLE DUE TO MY LOCATION AND THE TRAFFIC BACKUP. I CALLED MY DEALER DIRECTLY AND THEY SENT SERVICE WITHIN 30 MINUTES. THE DEALER IMMEDIATELY RECEIVED A CALL FROM CHRYSLER STAR TEAM (DUE TO THE ROADSIDE REPORT I FILED) AND THEY HAD MY CAR FOR ONE WEEK. I HAVE THE CAR BACK NOW AND THERE ARE NO SOLID EXPLANATIONS AS TO WHY THIS HAPPENED. I KNOW THAT CHRYSLER WAS VERY INVOLVED IN HAVING DEALER PERFORM MULTIPLE TESTS. THANKFUL I WAS NOT ON FREEWAY.
Mfg Campaign: 11098925
Recall Date: May 31, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
ON MAY 23, 2018 I WAS IN ROUTE TO WORK PER NORMAL. IT WAS ABOUT 8:30 AM. THE CAR WAS STATIONARY IN THE LEFT HAND TURN LANE (SECOND FROM RIGHT LANE) ON A 6 LANE BUSY CITY STREET WAITING FOR A RED LIGHT TO TURN GREEN SO I COULD TURN LEFT/NORTH ONTO NEXT STREET. THE CAR WAS IN DRIVE WITH MY FOOT ON THE BRAKE. AS THE LIGHT TURNED GREEN I TOOK MY FOOT FROM THE BRAKE TO THE ACCELERATOR AND THE CAR SUDDENLY POWERED DOWN. I PUT MY FOOT ON THE BRAKE, PUT IN PARK, TURNED OFF THE CAR, AND THEN PUSHED START AGAIN. THE CAR STARTED BUT WOULD NOT MOVE OUT OF PARK. I RETRIED SEVERAL TIMES WITH NO LUCK TO GET THE CAR OUT OF PARK AND MOVE FORWARD. I PUT ON MY HAZARDS AS CARS STARTED TO STACK UP BEHIND ME WHILE I WAS MOTIONING FOR TRAFFIC TO GO AROUND ME. I TRIED AGAIN TO RESTART AND WHILE THE CAR WOULD RESTART, I COULD NOT MOVE IT OUT OF PARK AND WAS STUCK THERE. WITH MY HAZARDS ON, I CALLED THE POLICE TO ASSIST AND THEN TRIED TO USE MY UCONNECT TO REACH MY 'FREE' ROADSIDE ASSITANCE USING MY ASSIST BUTTON. I GOT AN ERROR MESSAGE MULTIPLE TIMES THAT IT WOULD NOT CONNECT. I FOUND THE 800 NUMBER AND MANUALLY DIALED MYSELF. AFTER ABOUT A 10 MINUTE PROCESS I FINALLY WAS ABLE TO ORDER SERVICE VIA THE TEXT PROCESS THAT WAS SENT TO ME. IT TOOK ANOTHER 5 MINUTES BEFORE I RECEIVED CONFIRMATION THAT TOW TRUCK WAS ORDERED. POLICE ARRIVED. I CALLED BACK TO DETERMINE HOW LONG TOW TRUCK WOULD TAKE TO FIND IT WAS 90 MINUTES. THIS WAS UNACCEPTABLE DUE TO MY LOCATION AND THE TRAFFIC BACKUP. I CALLED MY DEALER DIRECTLY AND THEY SENT SERVICE WITHIN 30 MINUTES. THE DEALER IMMEDIATELY RECEIVED A CALL FROM CHRYSLER STAR TEAM (DUE TO THE ROADSIDE REPORT I FILED) AND THEY HAD MY CAR FOR ONE WEEK. I HAVE THE CAR BACK NOW AND THERE ARE NO SOLID EXPLANATIONS AS TO WHY THIS HAPPENED. I KNOW THAT CHRYSLER WAS VERY INVOLVED IN HAVING DEALER PERFORM MULTIPLE TESTS. THANKFUL I WAS NOT ON FREEWAY.
Corrective Action:
ON MAY 23, 2018 I WAS IN ROUTE TO WORK PER NORMAL. IT WAS ABOUT 8:30 AM. THE CAR WAS STATIONARY IN THE LEFT HAND TURN LANE (SECOND FROM RIGHT LANE) ON A 6 LANE BUSY CITY STREET WAITING FOR A RED LIGHT TO TURN GREEN SO I COULD TURN LEFT/NORTH ONTO NEXT STREET. THE CAR WAS IN DRIVE WITH MY FOOT ON THE BRAKE. AS THE LIGHT TURNED GREEN I TOOK MY FOOT FROM THE BRAKE TO THE ACCELERATOR AND THE CAR SUDDENLY POWERED DOWN. I PUT MY FOOT ON THE BRAKE, PUT IN PARK, TURNED OFF THE CAR, AND THEN PUSHED START AGAIN. THE CAR STARTED BUT WOULD NOT MOVE OUT OF PARK. I RETRIED SEVERAL TIMES WITH NO LUCK TO GET THE CAR OUT OF PARK AND MOVE FORWARD. I PUT ON MY HAZARDS AS CARS STARTED TO STACK UP BEHIND ME WHILE I WAS MOTIONING FOR TRAFFIC TO GO AROUND ME. I TRIED AGAIN TO RESTART AND WHILE THE CAR WOULD RESTART, I COULD NOT MOVE IT OUT OF PARK AND WAS STUCK THERE. WITH MY HAZARDS ON, I CALLED THE POLICE TO ASSIST AND THEN TRIED TO USE MY UCONNECT TO REACH MY 'FREE' ROADSIDE ASSITANCE USING MY ASSIST BUTTON. I GOT AN ERROR MESSAGE MULTIPLE TIMES THAT IT WOULD NOT CONNECT. I FOUND THE 800 NUMBER AND MANUALLY DIALED MYSELF. AFTER ABOUT A 10 MINUTE PROCESS I FINALLY WAS ABLE TO ORDER SERVICE VIA THE TEXT PROCESS THAT WAS SENT TO ME. IT TOOK ANOTHER 5 MINUTES BEFORE I RECEIVED CONFIRMATION THAT TOW TRUCK WAS ORDERED. POLICE ARRIVED. I CALLED BACK TO DETERMINE HOW LONG TOW TRUCK WOULD TAKE TO FIND IT WAS 90 MINUTES. THIS WAS UNACCEPTABLE DUE TO MY LOCATION AND THE TRAFFIC BACKUP. I CALLED MY DEALER DIRECTLY AND THEY SENT SERVICE WITHIN 30 MINUTES. THE DEALER IMMEDIATELY RECEIVED A CALL FROM CHRYSLER STAR TEAM (DUE TO THE ROADSIDE REPORT I FILED) AND THEY HAD MY CAR FOR ONE WEEK. I HAVE THE CAR BACK NOW AND THERE ARE NO SOLID EXPLANATIONS AS TO WHY THIS HAPPENED. I KNOW THAT CHRYSLER WAS VERY INVOLVED IN HAVING DEALER PERFORM MULTIPLE TESTS. THANKFUL I WAS NOT ON FREEWAY.
Additional Notes:
ON MAY 23, 2018 I WAS IN ROUTE TO WORK PER NORMAL. IT WAS ABOUT 8:30 AM. THE CAR WAS STATIONARY IN THE LEFT HAND TURN LANE (SECOND FROM RIGHT LANE) ON A 6 LANE BUSY CITY STREET WAITING FOR A RED LIGHT TO TURN GREEN SO I COULD TURN LEFT/NORTH ONTO NEXT STREET. THE CAR WAS IN DRIVE WITH MY FOOT ON THE BRAKE. AS THE LIGHT TURNED GREEN I TOOK MY FOOT FROM THE BRAKE TO THE ACCELERATOR AND THE CAR SUDDENLY POWERED DOWN. I PUT MY FOOT ON THE BRAKE, PUT IN PARK, TURNED OFF THE CAR, AND THEN PUSHED START AGAIN. THE CAR STARTED BUT WOULD NOT MOVE OUT OF PARK. I RETRIED SEVERAL TIMES WITH NO LUCK TO GET THE CAR OUT OF PARK AND MOVE FORWARD. I PUT ON MY HAZARDS AS CARS STARTED TO STACK UP BEHIND ME WHILE I WAS MOTIONING FOR TRAFFIC TO GO AROUND ME. I TRIED AGAIN TO RESTART AND WHILE THE CAR WOULD RESTART, I COULD NOT MOVE IT OUT OF PARK AND WAS STUCK THERE. WITH MY HAZARDS ON, I CALLED THE POLICE TO ASSIST AND THEN TRIED TO USE MY UCONNECT TO REACH MY 'FREE' ROADSIDE ASSITANCE USING MY ASSIST BUTTON. I GOT AN ERROR MESSAGE MULTIPLE TIMES THAT IT WOULD NOT CONNECT. I FOUND THE 800 NUMBER AND MANUALLY DIALED MYSELF. AFTER ABOUT A 10 MINUTE PROCESS I FINALLY WAS ABLE TO ORDER SERVICE VIA THE TEXT PROCESS THAT WAS SENT TO ME. IT TOOK ANOTHER 5 MINUTES BEFORE I RECEIVED CONFIRMATION THAT TOW TRUCK WAS ORDERED. POLICE ARRIVED. I CALLED BACK TO DETERMINE HOW LONG TOW TRUCK WOULD TAKE TO FIND IT WAS 90 MINUTES. THIS WAS UNACCEPTABLE DUE TO MY LOCATION AND THE TRAFFIC BACKUP. I CALLED MY DEALER DIRECTLY AND THEY SENT SERVICE WITHIN 30 MINUTES. THE DEALER IMMEDIATELY RECEIVED A CALL FROM CHRYSLER STAR TEAM (DUE TO THE ROADSIDE REPORT I FILED) AND THEY HAD MY CAR FOR ONE WEEK. I HAVE THE CAR BACK NOW AND THERE ARE NO SOLID EXPLANATIONS AS TO WHY THIS HAPPENED. I KNOW THAT CHRYSLER WAS VERY INVOLVED IN HAVING DEALER PERFORM MULTIPLE TESTS. THANKFUL I WAS NOT ON FREEWAY.
Mfg Campaign: 11098925
Recall Date: May 31, 2018
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
ON MAY 23, 2018 I WAS IN ROUTE TO WORK PER NORMAL. IT WAS ABOUT 8:30 AM. THE CAR WAS STATIONARY IN THE LEFT HAND TURN LANE (SECOND FROM RIGHT LANE) ON A 6 LANE BUSY CITY STREET WAITING FOR A RED LIGHT TO TURN GREEN SO I COULD TURN LEFT/NORTH ONTO NEXT STREET. THE CAR WAS IN DRIVE WITH MY FOOT ON THE BRAKE. AS THE LIGHT TURNED GREEN I TOOK MY FOOT FROM THE BRAKE TO THE ACCELERATOR AND THE CAR SUDDENLY POWERED DOWN. I PUT MY FOOT ON THE BRAKE, PUT IN PARK, TURNED OFF THE CAR, AND THEN PUSHED START AGAIN. THE CAR STARTED BUT WOULD NOT MOVE OUT OF PARK. I RETRIED SEVERAL TIMES WITH NO LUCK TO GET THE CAR OUT OF PARK AND MOVE FORWARD. I PUT ON MY HAZARDS AS CARS STARTED TO STACK UP BEHIND ME WHILE I WAS MOTIONING FOR TRAFFIC TO GO AROUND ME. I TRIED AGAIN TO RESTART AND WHILE THE CAR WOULD RESTART, I COULD NOT MOVE IT OUT OF PARK AND WAS STUCK THERE. WITH MY HAZARDS ON, I CALLED THE POLICE TO ASSIST AND THEN TRIED TO USE MY UCONNECT TO REACH MY 'FREE' ROADSIDE ASSITANCE USING MY ASSIST BUTTON. I GOT AN ERROR MESSAGE MULTIPLE TIMES THAT IT WOULD NOT CONNECT. I FOUND THE 800 NUMBER AND MANUALLY DIALED MYSELF. AFTER ABOUT A 10 MINUTE PROCESS I FINALLY WAS ABLE TO ORDER SERVICE VIA THE TEXT PROCESS THAT WAS SENT TO ME. IT TOOK ANOTHER 5 MINUTES BEFORE I RECEIVED CONFIRMATION THAT TOW TRUCK WAS ORDERED. POLICE ARRIVED. I CALLED BACK TO DETERMINE HOW LONG TOW TRUCK WOULD TAKE TO FIND IT WAS 90 MINUTES. THIS WAS UNACCEPTABLE DUE TO MY LOCATION AND THE TRAFFIC BACKUP. I CALLED MY DEALER DIRECTLY AND THEY SENT SERVICE WITHIN 30 MINUTES. THE DEALER IMMEDIATELY RECEIVED A CALL FROM CHRYSLER STAR TEAM (DUE TO THE ROADSIDE REPORT I FILED) AND THEY HAD MY CAR FOR ONE WEEK. I HAVE THE CAR BACK NOW AND THERE ARE NO SOLID EXPLANATIONS AS TO WHY THIS HAPPENED. I KNOW THAT CHRYSLER WAS VERY INVOLVED IN HAVING DEALER PERFORM MULTIPLE TESTS. THANKFUL I WAS NOT ON FREEWAY.
Corrective Action:
ON MAY 23, 2018 I WAS IN ROUTE TO WORK PER NORMAL. IT WAS ABOUT 8:30 AM. THE CAR WAS STATIONARY IN THE LEFT HAND TURN LANE (SECOND FROM RIGHT LANE) ON A 6 LANE BUSY CITY STREET WAITING FOR A RED LIGHT TO TURN GREEN SO I COULD TURN LEFT/NORTH ONTO NEXT STREET. THE CAR WAS IN DRIVE WITH MY FOOT ON THE BRAKE. AS THE LIGHT TURNED GREEN I TOOK MY FOOT FROM THE BRAKE TO THE ACCELERATOR AND THE CAR SUDDENLY POWERED DOWN. I PUT MY FOOT ON THE BRAKE, PUT IN PARK, TURNED OFF THE CAR, AND THEN PUSHED START AGAIN. THE CAR STARTED BUT WOULD NOT MOVE OUT OF PARK. I RETRIED SEVERAL TIMES WITH NO LUCK TO GET THE CAR OUT OF PARK AND MOVE FORWARD. I PUT ON MY HAZARDS AS CARS STARTED TO STACK UP BEHIND ME WHILE I WAS MOTIONING FOR TRAFFIC TO GO AROUND ME. I TRIED AGAIN TO RESTART AND WHILE THE CAR WOULD RESTART, I COULD NOT MOVE IT OUT OF PARK AND WAS STUCK THERE. WITH MY HAZARDS ON, I CALLED THE POLICE TO ASSIST AND THEN TRIED TO USE MY UCONNECT TO REACH MY 'FREE' ROADSIDE ASSITANCE USING MY ASSIST BUTTON. I GOT AN ERROR MESSAGE MULTIPLE TIMES THAT IT WOULD NOT CONNECT. I FOUND THE 800 NUMBER AND MANUALLY DIALED MYSELF. AFTER ABOUT A 10 MINUTE PROCESS I FINALLY WAS ABLE TO ORDER SERVICE VIA THE TEXT PROCESS THAT WAS SENT TO ME. IT TOOK ANOTHER 5 MINUTES BEFORE I RECEIVED CONFIRMATION THAT TOW TRUCK WAS ORDERED. POLICE ARRIVED. I CALLED BACK TO DETERMINE HOW LONG TOW TRUCK WOULD TAKE TO FIND IT WAS 90 MINUTES. THIS WAS UNACCEPTABLE DUE TO MY LOCATION AND THE TRAFFIC BACKUP. I CALLED MY DEALER DIRECTLY AND THEY SENT SERVICE WITHIN 30 MINUTES. THE DEALER IMMEDIATELY RECEIVED A CALL FROM CHRYSLER STAR TEAM (DUE TO THE ROADSIDE REPORT I FILED) AND THEY HAD MY CAR FOR ONE WEEK. I HAVE THE CAR BACK NOW AND THERE ARE NO SOLID EXPLANATIONS AS TO WHY THIS HAPPENED. I KNOW THAT CHRYSLER WAS VERY INVOLVED IN HAVING DEALER PERFORM MULTIPLE TESTS. THANKFUL I WAS NOT ON FREEWAY.
Additional Notes:
ON MAY 23, 2018 I WAS IN ROUTE TO WORK PER NORMAL. IT WAS ABOUT 8:30 AM. THE CAR WAS STATIONARY IN THE LEFT HAND TURN LANE (SECOND FROM RIGHT LANE) ON A 6 LANE BUSY CITY STREET WAITING FOR A RED LIGHT TO TURN GREEN SO I COULD TURN LEFT/NORTH ONTO NEXT STREET. THE CAR WAS IN DRIVE WITH MY FOOT ON THE BRAKE. AS THE LIGHT TURNED GREEN I TOOK MY FOOT FROM THE BRAKE TO THE ACCELERATOR AND THE CAR SUDDENLY POWERED DOWN. I PUT MY FOOT ON THE BRAKE, PUT IN PARK, TURNED OFF THE CAR, AND THEN PUSHED START AGAIN. THE CAR STARTED BUT WOULD NOT MOVE OUT OF PARK. I RETRIED SEVERAL TIMES WITH NO LUCK TO GET THE CAR OUT OF PARK AND MOVE FORWARD. I PUT ON MY HAZARDS AS CARS STARTED TO STACK UP BEHIND ME WHILE I WAS MOTIONING FOR TRAFFIC TO GO AROUND ME. I TRIED AGAIN TO RESTART AND WHILE THE CAR WOULD RESTART, I COULD NOT MOVE IT OUT OF PARK AND WAS STUCK THERE. WITH MY HAZARDS ON, I CALLED THE POLICE TO ASSIST AND THEN TRIED TO USE MY UCONNECT TO REACH MY 'FREE' ROADSIDE ASSITANCE USING MY ASSIST BUTTON. I GOT AN ERROR MESSAGE MULTIPLE TIMES THAT IT WOULD NOT CONNECT. I FOUND THE 800 NUMBER AND MANUALLY DIALED MYSELF. AFTER ABOUT A 10 MINUTE PROCESS I FINALLY WAS ABLE TO ORDER SERVICE VIA THE TEXT PROCESS THAT WAS SENT TO ME. IT TOOK ANOTHER 5 MINUTES BEFORE I RECEIVED CONFIRMATION THAT TOW TRUCK WAS ORDERED. POLICE ARRIVED. I CALLED BACK TO DETERMINE HOW LONG TOW TRUCK WOULD TAKE TO FIND IT WAS 90 MINUTES. THIS WAS UNACCEPTABLE DUE TO MY LOCATION AND THE TRAFFIC BACKUP. I CALLED MY DEALER DIRECTLY AND THEY SENT SERVICE WITHIN 30 MINUTES. THE DEALER IMMEDIATELY RECEIVED A CALL FROM CHRYSLER STAR TEAM (DUE TO THE ROADSIDE REPORT I FILED) AND THEY HAD MY CAR FOR ONE WEEK. I HAVE THE CAR BACK NOW AND THERE ARE NO SOLID EXPLANATIONS AS TO WHY THIS HAPPENED. I KNOW THAT CHRYSLER WAS VERY INVOLVED IN HAVING DEALER PERFORM MULTIPLE TESTS. THANKFUL I WAS NOT ON FREEWAY.
Mfg Campaign: 11098925
Recall Date: May 31, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
VEHICLE SUDDENLY SHUT OFF WHILE DRIVING. *TT
Corrective Action:
VEHICLE SUDDENLY SHUT OFF WHILE DRIVING. *TT
Additional Notes:
VEHICLE SUDDENLY SHUT OFF WHILE DRIVING. *TT
Mfg Campaign: 11096427
Recall Date: May 16, 2018
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
DRIVING AT 45 MPH IN VERY LIGHT TRAFFIC, THE POWER STEERING ON THE VEHICLE FAILED IN 'TURNING TRAFFIC' MAKING IT NEAR IMPOSSIBLE FOR MY WIFE TO PHYSICALLY BE ABLE TO CORRECT THE DIRECTION OF THE VEHICLE. SHE CAME TO A COMPLETE STOP AS THE VEHICLE WAS UNRESPONSIVE WITH AN ERROR BEING REPORTED ON THE DRIVER INFORMATION CENTER LOCATED CENTER/DASH WHERE THE ERROR REPORTED WAS THAT THERE WAS A POWER STEERING FAILURE AND THE VEHICLE SHOULD BE TAKEN TO A CHRYSLER DEALER FOR IMMEDIATE SERVICE. PROBLEM: POWER STEERING FAILS ACTION TAKEN: STOPPED, RESTARTED AND ERROR MESSAGE WAS NO LONGER PRESENT. TRIED ON 3 SEPARATE OCCASIONS TO REPRODUCE THE ISSUE WITHOUT SUCCESS. NOTE: I HAVE BEEN UNSUCCESSFUL IN REPRODUCING *BF *TT UPDATED 9/20/18*JB
Corrective Action:
DRIVING AT 45 MPH IN VERY LIGHT TRAFFIC, THE POWER STEERING ON THE VEHICLE FAILED IN 'TURNING TRAFFIC' MAKING IT NEAR IMPOSSIBLE FOR MY WIFE TO PHYSICALLY BE ABLE TO CORRECT THE DIRECTION OF THE VEHICLE. SHE CAME TO A COMPLETE STOP AS THE VEHICLE WAS UNRESPONSIVE WITH AN ERROR BEING REPORTED ON THE DRIVER INFORMATION CENTER LOCATED CENTER/DASH WHERE THE ERROR REPORTED WAS THAT THERE WAS A POWER STEERING FAILURE AND THE VEHICLE SHOULD BE TAKEN TO A CHRYSLER DEALER FOR IMMEDIATE SERVICE. PROBLEM: POWER STEERING FAILS ACTION TAKEN: STOPPED, RESTARTED AND ERROR MESSAGE WAS NO LONGER PRESENT. TRIED ON 3 SEPARATE OCCASIONS TO REPRODUCE THE ISSUE WITHOUT SUCCESS. NOTE: I HAVE BEEN UNSUCCESSFUL IN REPRODUCING *BF *TT UPDATED 9/20/18*JB
Additional Notes:
DRIVING AT 45 MPH IN VERY LIGHT TRAFFIC, THE POWER STEERING ON THE VEHICLE FAILED IN 'TURNING TRAFFIC' MAKING IT NEAR IMPOSSIBLE FOR MY WIFE TO PHYSICALLY BE ABLE TO CORRECT THE DIRECTION OF THE VEHICLE. SHE CAME TO A COMPLETE STOP AS THE VEHICLE WAS UNRESPONSIVE WITH AN ERROR BEING REPORTED ON THE DRIVER INFORMATION CENTER LOCATED CENTER/DASH WHERE THE ERROR REPORTED WAS THAT THERE WAS A POWER STEERING FAILURE AND THE VEHICLE SHOULD BE TAKEN TO A CHRYSLER DEALER FOR IMMEDIATE SERVICE. PROBLEM: POWER STEERING FAILS ACTION TAKEN: STOPPED, RESTARTED AND ERROR MESSAGE WAS NO LONGER PRESENT. TRIED ON 3 SEPARATE OCCASIONS TO REPRODUCE THE ISSUE WITHOUT SUCCESS. NOTE: I HAVE BEEN UNSUCCESSFUL IN REPRODUCING *BF *TT UPDATED 9/20/18*JB
Mfg Campaign: 11093559
Recall Date: May 13, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
(1) POWER STEERING WENT OUT INTERMITTENTLY ON THE FREEWAY AND SAID IT WAS UNAVAILABLE AND SERVICE WAS REQUIRED (2)VEHICLE WAS HESITATING WHEN STEPPING ON THE GAS (3) HEATER/AIR CONDITIONER CHANGED THE LEVEL OF AIR FLOW ON IT'S OWN (4) WINDOW ROLLED DOWN ON ITS OWN. AFTER I HAD IT IN THE SHOP FOR 2 1/2 WEEKS, THEY DIDN'T DO ANY WORK TO IT AND HAD ME COME PICK IT UP. AFTER DRIVING IT FOR 2 MINUTES, THE POWER STEERING KEPT GOING OUT ON ME AGAIN. THEN I WAS STOPPED AT A STOP LIGHT AND THE CAR TURNED OFF AND I HAD TO PUT IT IN PARK AND RE-START IT. WHEN I DROVE IT BACK TO THE DEALERSHIP, THE WINDOW ROLLED DOWN AGAIN ON ITS OWN. HOW COULD THEY GIVE THIS CAR BACK TO ME KNOWING THEY DIDN'T FIX ANYTHING. I HAVE CHILDREN THAT I DRIVE AROUND IN THIS VEHICLE. I DO NOT FEEL SAFE DRIVING THIS VEHICLE ANY LONGER. IT IS A BRAND NEW CAR. I'VE HAD IT FOR 2 MONTHS. *TT *TR
Corrective Action:
(1) POWER STEERING WENT OUT INTERMITTENTLY ON THE FREEWAY AND SAID IT WAS UNAVAILABLE AND SERVICE WAS REQUIRED (2)VEHICLE WAS HESITATING WHEN STEPPING ON THE GAS (3) HEATER/AIR CONDITIONER CHANGED THE LEVEL OF AIR FLOW ON IT'S OWN (4) WINDOW ROLLED DOWN ON ITS OWN. AFTER I HAD IT IN THE SHOP FOR 2 1/2 WEEKS, THEY DIDN'T DO ANY WORK TO IT AND HAD ME COME PICK IT UP. AFTER DRIVING IT FOR 2 MINUTES, THE POWER STEERING KEPT GOING OUT ON ME AGAIN. THEN I WAS STOPPED AT A STOP LIGHT AND THE CAR TURNED OFF AND I HAD TO PUT IT IN PARK AND RE-START IT. WHEN I DROVE IT BACK TO THE DEALERSHIP, THE WINDOW ROLLED DOWN AGAIN ON ITS OWN. HOW COULD THEY GIVE THIS CAR BACK TO ME KNOWING THEY DIDN'T FIX ANYTHING. I HAVE CHILDREN THAT I DRIVE AROUND IN THIS VEHICLE. I DO NOT FEEL SAFE DRIVING THIS VEHICLE ANY LONGER. IT IS A BRAND NEW CAR. I'VE HAD IT FOR 2 MONTHS. *TT *TR
Additional Notes:
(1) POWER STEERING WENT OUT INTERMITTENTLY ON THE FREEWAY AND SAID IT WAS UNAVAILABLE AND SERVICE WAS REQUIRED (2)VEHICLE WAS HESITATING WHEN STEPPING ON THE GAS (3) HEATER/AIR CONDITIONER CHANGED THE LEVEL OF AIR FLOW ON IT'S OWN (4) WINDOW ROLLED DOWN ON ITS OWN. AFTER I HAD IT IN THE SHOP FOR 2 1/2 WEEKS, THEY DIDN'T DO ANY WORK TO IT AND HAD ME COME PICK IT UP. AFTER DRIVING IT FOR 2 MINUTES, THE POWER STEERING KEPT GOING OUT ON ME AGAIN. THEN I WAS STOPPED AT A STOP LIGHT AND THE CAR TURNED OFF AND I HAD TO PUT IT IN PARK AND RE-START IT. WHEN I DROVE IT BACK TO THE DEALERSHIP, THE WINDOW ROLLED DOWN AGAIN ON ITS OWN. HOW COULD THEY GIVE THIS CAR BACK TO ME KNOWING THEY DIDN'T FIX ANYTHING. I HAVE CHILDREN THAT I DRIVE AROUND IN THIS VEHICLE. I DO NOT FEEL SAFE DRIVING THIS VEHICLE ANY LONGER. IT IS A BRAND NEW CAR. I'VE HAD IT FOR 2 MONTHS. *TT *TR
Mfg Campaign: 11092153
Recall Date: May 6, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
(1) POWER STEERING WENT OUT INTERMITTENTLY ON THE FREEWAY AND SAID IT WAS UNAVAILABLE AND SERVICE WAS REQUIRED (2)VEHICLE WAS HESITATING WHEN STEPPING ON THE GAS (3) HEATER/AIR CONDITIONER CHANGED THE LEVEL OF AIR FLOW ON IT'S OWN (4) WINDOW ROLLED DOWN ON ITS OWN. AFTER I HAD IT IN THE SHOP FOR 2 1/2 WEEKS, THEY DIDN'T DO ANY WORK TO IT AND HAD ME COME PICK IT UP. AFTER DRIVING IT FOR 2 MINUTES, THE POWER STEERING KEPT GOING OUT ON ME AGAIN. THEN I WAS STOPPED AT A STOP LIGHT AND THE CAR TURNED OFF AND I HAD TO PUT IT IN PARK AND RE-START IT. WHEN I DROVE IT BACK TO THE DEALERSHIP, THE WINDOW ROLLED DOWN AGAIN ON ITS OWN. HOW COULD THEY GIVE THIS CAR BACK TO ME KNOWING THEY DIDN'T FIX ANYTHING. I HAVE CHILDREN THAT I DRIVE AROUND IN THIS VEHICLE. I DO NOT FEEL SAFE DRIVING THIS VEHICLE ANY LONGER. IT IS A BRAND NEW CAR. I'VE HAD IT FOR 2 MONTHS. *TT *TR
Corrective Action:
(1) POWER STEERING WENT OUT INTERMITTENTLY ON THE FREEWAY AND SAID IT WAS UNAVAILABLE AND SERVICE WAS REQUIRED (2)VEHICLE WAS HESITATING WHEN STEPPING ON THE GAS (3) HEATER/AIR CONDITIONER CHANGED THE LEVEL OF AIR FLOW ON IT'S OWN (4) WINDOW ROLLED DOWN ON ITS OWN. AFTER I HAD IT IN THE SHOP FOR 2 1/2 WEEKS, THEY DIDN'T DO ANY WORK TO IT AND HAD ME COME PICK IT UP. AFTER DRIVING IT FOR 2 MINUTES, THE POWER STEERING KEPT GOING OUT ON ME AGAIN. THEN I WAS STOPPED AT A STOP LIGHT AND THE CAR TURNED OFF AND I HAD TO PUT IT IN PARK AND RE-START IT. WHEN I DROVE IT BACK TO THE DEALERSHIP, THE WINDOW ROLLED DOWN AGAIN ON ITS OWN. HOW COULD THEY GIVE THIS CAR BACK TO ME KNOWING THEY DIDN'T FIX ANYTHING. I HAVE CHILDREN THAT I DRIVE AROUND IN THIS VEHICLE. I DO NOT FEEL SAFE DRIVING THIS VEHICLE ANY LONGER. IT IS A BRAND NEW CAR. I'VE HAD IT FOR 2 MONTHS. *TT *TR
Additional Notes:
(1) POWER STEERING WENT OUT INTERMITTENTLY ON THE FREEWAY AND SAID IT WAS UNAVAILABLE AND SERVICE WAS REQUIRED (2)VEHICLE WAS HESITATING WHEN STEPPING ON THE GAS (3) HEATER/AIR CONDITIONER CHANGED THE LEVEL OF AIR FLOW ON IT'S OWN (4) WINDOW ROLLED DOWN ON ITS OWN. AFTER I HAD IT IN THE SHOP FOR 2 1/2 WEEKS, THEY DIDN'T DO ANY WORK TO IT AND HAD ME COME PICK IT UP. AFTER DRIVING IT FOR 2 MINUTES, THE POWER STEERING KEPT GOING OUT ON ME AGAIN. THEN I WAS STOPPED AT A STOP LIGHT AND THE CAR TURNED OFF AND I HAD TO PUT IT IN PARK AND RE-START IT. WHEN I DROVE IT BACK TO THE DEALERSHIP, THE WINDOW ROLLED DOWN AGAIN ON ITS OWN. HOW COULD THEY GIVE THIS CAR BACK TO ME KNOWING THEY DIDN'T FIX ANYTHING. I HAVE CHILDREN THAT I DRIVE AROUND IN THIS VEHICLE. I DO NOT FEEL SAFE DRIVING THIS VEHICLE ANY LONGER. IT IS A BRAND NEW CAR. I'VE HAD IT FOR 2 MONTHS. *TT *TR
Mfg Campaign: 11092153
Recall Date: May 6, 2018
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
(1) POWER STEERING WENT OUT INTERMITTENTLY ON THE FREEWAY AND SAID IT WAS UNAVAILABLE AND SERVICE WAS REQUIRED (2)VEHICLE WAS HESITATING WHEN STEPPING ON THE GAS (3) HEATER/AIR CONDITIONER CHANGED THE LEVEL OF AIR FLOW ON IT'S OWN (4) WINDOW ROLLED DOWN ON ITS OWN. AFTER I HAD IT IN THE SHOP FOR 2 1/2 WEEKS, THEY DIDN'T DO ANY WORK TO IT AND HAD ME COME PICK IT UP. AFTER DRIVING IT FOR 2 MINUTES, THE POWER STEERING KEPT GOING OUT ON ME AGAIN. THEN I WAS STOPPED AT A STOP LIGHT AND THE CAR TURNED OFF AND I HAD TO PUT IT IN PARK AND RE-START IT. WHEN I DROVE IT BACK TO THE DEALERSHIP, THE WINDOW ROLLED DOWN AGAIN ON ITS OWN. HOW COULD THEY GIVE THIS CAR BACK TO ME KNOWING THEY DIDN'T FIX ANYTHING. I HAVE CHILDREN THAT I DRIVE AROUND IN THIS VEHICLE. I DO NOT FEEL SAFE DRIVING THIS VEHICLE ANY LONGER. IT IS A BRAND NEW CAR. I'VE HAD IT FOR 2 MONTHS. *TT *TR
Corrective Action:
(1) POWER STEERING WENT OUT INTERMITTENTLY ON THE FREEWAY AND SAID IT WAS UNAVAILABLE AND SERVICE WAS REQUIRED (2)VEHICLE WAS HESITATING WHEN STEPPING ON THE GAS (3) HEATER/AIR CONDITIONER CHANGED THE LEVEL OF AIR FLOW ON IT'S OWN (4) WINDOW ROLLED DOWN ON ITS OWN. AFTER I HAD IT IN THE SHOP FOR 2 1/2 WEEKS, THEY DIDN'T DO ANY WORK TO IT AND HAD ME COME PICK IT UP. AFTER DRIVING IT FOR 2 MINUTES, THE POWER STEERING KEPT GOING OUT ON ME AGAIN. THEN I WAS STOPPED AT A STOP LIGHT AND THE CAR TURNED OFF AND I HAD TO PUT IT IN PARK AND RE-START IT. WHEN I DROVE IT BACK TO THE DEALERSHIP, THE WINDOW ROLLED DOWN AGAIN ON ITS OWN. HOW COULD THEY GIVE THIS CAR BACK TO ME KNOWING THEY DIDN'T FIX ANYTHING. I HAVE CHILDREN THAT I DRIVE AROUND IN THIS VEHICLE. I DO NOT FEEL SAFE DRIVING THIS VEHICLE ANY LONGER. IT IS A BRAND NEW CAR. I'VE HAD IT FOR 2 MONTHS. *TT *TR
Additional Notes:
(1) POWER STEERING WENT OUT INTERMITTENTLY ON THE FREEWAY AND SAID IT WAS UNAVAILABLE AND SERVICE WAS REQUIRED (2)VEHICLE WAS HESITATING WHEN STEPPING ON THE GAS (3) HEATER/AIR CONDITIONER CHANGED THE LEVEL OF AIR FLOW ON IT'S OWN (4) WINDOW ROLLED DOWN ON ITS OWN. AFTER I HAD IT IN THE SHOP FOR 2 1/2 WEEKS, THEY DIDN'T DO ANY WORK TO IT AND HAD ME COME PICK IT UP. AFTER DRIVING IT FOR 2 MINUTES, THE POWER STEERING KEPT GOING OUT ON ME AGAIN. THEN I WAS STOPPED AT A STOP LIGHT AND THE CAR TURNED OFF AND I HAD TO PUT IT IN PARK AND RE-START IT. WHEN I DROVE IT BACK TO THE DEALERSHIP, THE WINDOW ROLLED DOWN AGAIN ON ITS OWN. HOW COULD THEY GIVE THIS CAR BACK TO ME KNOWING THEY DIDN'T FIX ANYTHING. I HAVE CHILDREN THAT I DRIVE AROUND IN THIS VEHICLE. I DO NOT FEEL SAFE DRIVING THIS VEHICLE ANY LONGER. IT IS A BRAND NEW CAR. I'VE HAD IT FOR 2 MONTHS. *TT *TR
Mfg Campaign: 11092153
Recall Date: May 6, 2018
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