Complaints & Recalls
Official Safety Recalls - Important!
18 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 03A
Recall Date: Jan 17, 2023
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018-2019 Pacifica vehicles equipped with an 8.4 inch radio display, 360 degree surround view camera system, and seat back video screens. A software error can cause the rearview camera image to remain displayed on the radio after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: VE2
Recall Date: Dec 12, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2019 Pacifica vehicles equipped with engine stop/start systems. A loose battery ground connection may result in an intermittent loss of power steering assist and/or a stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V53
Recall Date: May 9, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Chrysler Pacifica and Pacifica hybrid vehicles. The right front lower control arm may separate from the steering knuckle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V15
Recall Date: Feb 28, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Chrysler Pacifica vehicles. The front axle halfshafts may have been incorrectly assembled, preventing the shaft from being properly secured to the constant-velocity (CV) joint.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U80
Recall Date: Jul 26, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles and 2018 Chrysler Pacifica non-hybrid vehicles. A component in the transmission may not have been welded properly, possibly causing the transmission to not transmit engine power to the wheels.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U85
Recall Date: Jul 26, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles. The Manual Park Release (MPR) plug may be removed without a tool. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U50
Recall Date: Jun 14, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T82
Recall Date: Dec 21, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles equipped with the 8-passenger seating option. In certain passenger seating and vehicle situations, the second-row center seating position seat belt buckle could cause the left outboard seat belt to become unlatched.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T54
Recall Date: Aug 31, 2017
Consumer Complaints
1.1K ComplaintsChrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA. WHILE DRIVING VARIOUS SPEEDS, THE ENGINE STALLED WITHOUT WARNING. THE CONTACT PLACED THE GEAR IN PARK AND ATTEMPTED TO RESTART THE VEHICLE. THE CONTACT CITED THAT THE AUTOMATIC ENGINE FUEL SAVING DEVICE, A FEATURE OF THE VEHICLE, MAY HAVE CAUSED THE FAILURE. A DEALER AND THE MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
Corrective Action:
TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA. WHILE DRIVING VARIOUS SPEEDS, THE ENGINE STALLED WITHOUT WARNING. THE CONTACT PLACED THE GEAR IN PARK AND ATTEMPTED TO RESTART THE VEHICLE. THE CONTACT CITED THAT THE AUTOMATIC ENGINE FUEL SAVING DEVICE, A FEATURE OF THE VEHICLE, MAY HAVE CAUSED THE FAILURE. A DEALER AND THE MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
Additional Notes:
TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA. WHILE DRIVING VARIOUS SPEEDS, THE ENGINE STALLED WITHOUT WARNING. THE CONTACT PLACED THE GEAR IN PARK AND ATTEMPTED TO RESTART THE VEHICLE. THE CONTACT CITED THAT THE AUTOMATIC ENGINE FUEL SAVING DEVICE, A FEATURE OF THE VEHICLE, MAY HAVE CAUSED THE FAILURE. A DEALER AND THE MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
Mfg Campaign: 11120508
Recall Date: Aug 16, 2018
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA. WHILE DRIVING VARIOUS SPEEDS, THE ENGINE STALLED WITHOUT WARNING. THE CONTACT PLACED THE GEAR IN PARK AND ATTEMPTED TO RESTART THE VEHICLE. THE CONTACT CITED THAT THE AUTOMATIC ENGINE FUEL SAVING DEVICE, A FEATURE OF THE VEHICLE, MAY HAVE CAUSED THE FAILURE. A DEALER AND THE MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
Corrective Action:
TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA. WHILE DRIVING VARIOUS SPEEDS, THE ENGINE STALLED WITHOUT WARNING. THE CONTACT PLACED THE GEAR IN PARK AND ATTEMPTED TO RESTART THE VEHICLE. THE CONTACT CITED THAT THE AUTOMATIC ENGINE FUEL SAVING DEVICE, A FEATURE OF THE VEHICLE, MAY HAVE CAUSED THE FAILURE. A DEALER AND THE MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
Additional Notes:
TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA. WHILE DRIVING VARIOUS SPEEDS, THE ENGINE STALLED WITHOUT WARNING. THE CONTACT PLACED THE GEAR IN PARK AND ATTEMPTED TO RESTART THE VEHICLE. THE CONTACT CITED THAT THE AUTOMATIC ENGINE FUEL SAVING DEVICE, A FEATURE OF THE VEHICLE, MAY HAVE CAUSED THE FAILURE. A DEALER AND THE MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
Mfg Campaign: 11120508
Recall Date: Aug 16, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
WHILE DRIVING APPROXIMATELY 35 MPH, CONTROL PANEL STATED "VEHICLE NOT IN PARK" AND THEN COMPLETELY SHUT DOWN. I HAD TO COAST INTO A PARKING LOT. I PUT THE VEHICLE IN PARK AND VAN RESTARTED IMMEDIATELY. HOWEVER, WHEN I PUT THE VAN INTO D (DRIVE) THE CAR REVERSED! I IMMEDIATELY BRAKED AND THEN PRECEDED TO DRIVE FORWARD. THE "VEHICLE IS NOT IN PARK" HAS HAPPENED APPROXIMATELY 3 OTHER TIMES WHILE DRIVING BUT THE ENGINE NEVER STOPPED. THIS IS THE 2ND TIME MY VEHICLE HAS STALLED WHILE DRIVING. IT LOOSES ALL POWER!!! THE FIRST TIME IT WAS IN THE DEALERSHIP, THEY COULD NOT DETECT ANY ISSUES. IT WAS VERY SIMILAR EXCEPT THE PANEL STATED "VEHICLE IS NOT IN DRIVE". THIS SHOULD NOT BE HAPPENING TO A BRAND NEW CAR! THIS IS A SAFETY ISSUE AND RECALLS SHOULD BE PLACED AS I HAVE SEEN SEVERAL OTHER VEHICLES WITH SIMILAR PROBLEMS. I HAVE 3 SMALL CHILDREN AND LUCKILY THEY WERE NOT WITH ME.
Corrective Action:
WHILE DRIVING APPROXIMATELY 35 MPH, CONTROL PANEL STATED "VEHICLE NOT IN PARK" AND THEN COMPLETELY SHUT DOWN. I HAD TO COAST INTO A PARKING LOT. I PUT THE VEHICLE IN PARK AND VAN RESTARTED IMMEDIATELY. HOWEVER, WHEN I PUT THE VAN INTO D (DRIVE) THE CAR REVERSED! I IMMEDIATELY BRAKED AND THEN PRECEDED TO DRIVE FORWARD. THE "VEHICLE IS NOT IN PARK" HAS HAPPENED APPROXIMATELY 3 OTHER TIMES WHILE DRIVING BUT THE ENGINE NEVER STOPPED. THIS IS THE 2ND TIME MY VEHICLE HAS STALLED WHILE DRIVING. IT LOOSES ALL POWER!!! THE FIRST TIME IT WAS IN THE DEALERSHIP, THEY COULD NOT DETECT ANY ISSUES. IT WAS VERY SIMILAR EXCEPT THE PANEL STATED "VEHICLE IS NOT IN DRIVE". THIS SHOULD NOT BE HAPPENING TO A BRAND NEW CAR! THIS IS A SAFETY ISSUE AND RECALLS SHOULD BE PLACED AS I HAVE SEEN SEVERAL OTHER VEHICLES WITH SIMILAR PROBLEMS. I HAVE 3 SMALL CHILDREN AND LUCKILY THEY WERE NOT WITH ME.
Additional Notes:
WHILE DRIVING APPROXIMATELY 35 MPH, CONTROL PANEL STATED "VEHICLE NOT IN PARK" AND THEN COMPLETELY SHUT DOWN. I HAD TO COAST INTO A PARKING LOT. I PUT THE VEHICLE IN PARK AND VAN RESTARTED IMMEDIATELY. HOWEVER, WHEN I PUT THE VAN INTO D (DRIVE) THE CAR REVERSED! I IMMEDIATELY BRAKED AND THEN PRECEDED TO DRIVE FORWARD. THE "VEHICLE IS NOT IN PARK" HAS HAPPENED APPROXIMATELY 3 OTHER TIMES WHILE DRIVING BUT THE ENGINE NEVER STOPPED. THIS IS THE 2ND TIME MY VEHICLE HAS STALLED WHILE DRIVING. IT LOOSES ALL POWER!!! THE FIRST TIME IT WAS IN THE DEALERSHIP, THEY COULD NOT DETECT ANY ISSUES. IT WAS VERY SIMILAR EXCEPT THE PANEL STATED "VEHICLE IS NOT IN DRIVE". THIS SHOULD NOT BE HAPPENING TO A BRAND NEW CAR! THIS IS A SAFETY ISSUE AND RECALLS SHOULD BE PLACED AS I HAVE SEEN SEVERAL OTHER VEHICLES WITH SIMILAR PROBLEMS. I HAVE 3 SMALL CHILDREN AND LUCKILY THEY WERE NOT WITH ME.
Mfg Campaign: 11120212
Recall Date: Aug 15, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHILE DRIVING APPROXIMATELY 35 MPH, CONTROL PANEL STATED "VEHICLE NOT IN PARK" AND THEN COMPLETELY SHUT DOWN. I HAD TO COAST INTO A PARKING LOT. I PUT THE VEHICLE IN PARK AND VAN RESTARTED IMMEDIATELY. HOWEVER, WHEN I PUT THE VAN INTO D (DRIVE) THE CAR REVERSED! I IMMEDIATELY BRAKED AND THEN PRECEDED TO DRIVE FORWARD. THE "VEHICLE IS NOT IN PARK" HAS HAPPENED APPROXIMATELY 3 OTHER TIMES WHILE DRIVING BUT THE ENGINE NEVER STOPPED. THIS IS THE 2ND TIME MY VEHICLE HAS STALLED WHILE DRIVING. IT LOOSES ALL POWER!!! THE FIRST TIME IT WAS IN THE DEALERSHIP, THEY COULD NOT DETECT ANY ISSUES. IT WAS VERY SIMILAR EXCEPT THE PANEL STATED "VEHICLE IS NOT IN DRIVE". THIS SHOULD NOT BE HAPPENING TO A BRAND NEW CAR! THIS IS A SAFETY ISSUE AND RECALLS SHOULD BE PLACED AS I HAVE SEEN SEVERAL OTHER VEHICLES WITH SIMILAR PROBLEMS. I HAVE 3 SMALL CHILDREN AND LUCKILY THEY WERE NOT WITH ME.
Corrective Action:
WHILE DRIVING APPROXIMATELY 35 MPH, CONTROL PANEL STATED "VEHICLE NOT IN PARK" AND THEN COMPLETELY SHUT DOWN. I HAD TO COAST INTO A PARKING LOT. I PUT THE VEHICLE IN PARK AND VAN RESTARTED IMMEDIATELY. HOWEVER, WHEN I PUT THE VAN INTO D (DRIVE) THE CAR REVERSED! I IMMEDIATELY BRAKED AND THEN PRECEDED TO DRIVE FORWARD. THE "VEHICLE IS NOT IN PARK" HAS HAPPENED APPROXIMATELY 3 OTHER TIMES WHILE DRIVING BUT THE ENGINE NEVER STOPPED. THIS IS THE 2ND TIME MY VEHICLE HAS STALLED WHILE DRIVING. IT LOOSES ALL POWER!!! THE FIRST TIME IT WAS IN THE DEALERSHIP, THEY COULD NOT DETECT ANY ISSUES. IT WAS VERY SIMILAR EXCEPT THE PANEL STATED "VEHICLE IS NOT IN DRIVE". THIS SHOULD NOT BE HAPPENING TO A BRAND NEW CAR! THIS IS A SAFETY ISSUE AND RECALLS SHOULD BE PLACED AS I HAVE SEEN SEVERAL OTHER VEHICLES WITH SIMILAR PROBLEMS. I HAVE 3 SMALL CHILDREN AND LUCKILY THEY WERE NOT WITH ME.
Additional Notes:
WHILE DRIVING APPROXIMATELY 35 MPH, CONTROL PANEL STATED "VEHICLE NOT IN PARK" AND THEN COMPLETELY SHUT DOWN. I HAD TO COAST INTO A PARKING LOT. I PUT THE VEHICLE IN PARK AND VAN RESTARTED IMMEDIATELY. HOWEVER, WHEN I PUT THE VAN INTO D (DRIVE) THE CAR REVERSED! I IMMEDIATELY BRAKED AND THEN PRECEDED TO DRIVE FORWARD. THE "VEHICLE IS NOT IN PARK" HAS HAPPENED APPROXIMATELY 3 OTHER TIMES WHILE DRIVING BUT THE ENGINE NEVER STOPPED. THIS IS THE 2ND TIME MY VEHICLE HAS STALLED WHILE DRIVING. IT LOOSES ALL POWER!!! THE FIRST TIME IT WAS IN THE DEALERSHIP, THEY COULD NOT DETECT ANY ISSUES. IT WAS VERY SIMILAR EXCEPT THE PANEL STATED "VEHICLE IS NOT IN DRIVE". THIS SHOULD NOT BE HAPPENING TO A BRAND NEW CAR! THIS IS A SAFETY ISSUE AND RECALLS SHOULD BE PLACED AS I HAVE SEEN SEVERAL OTHER VEHICLES WITH SIMILAR PROBLEMS. I HAVE 3 SMALL CHILDREN AND LUCKILY THEY WERE NOT WITH ME.
Mfg Campaign: 11120212
Recall Date: Aug 15, 2018
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V332000 (ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL). THE VEHICLE WAS TAKEN TO KEN NELSON CHRYSLER CADILLAC BUICK GMC (1100 N GALENA AVE, DIXON, IL 61021, 815-288-4455) WHERE THE RECALL WAS REPAIRED. TWO MONTHS LATER, WHILE DRIVING APPROXIMATELY 65 MPH WITH THE CRUISE CONTROL ACTIVATED, THE VEHICLE ACCELERATED TO 85 MPH. AN ALARM WENT OFF AND THE "OVER 75 MPH" WARNING INDICATOR ILLUMINATED. THE CONTACT DEPRESSED THE BRAKE PEDAL AND DISENGAGED THE CRUISE CONTROL. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE WAS NOT DIAGNOSED. THE FAILURE MILEAGE WAS APPROXIMATELY 6,900.
Corrective Action:
TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V332000 (ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL). THE VEHICLE WAS TAKEN TO KEN NELSON CHRYSLER CADILLAC BUICK GMC (1100 N GALENA AVE, DIXON, IL 61021, 815-288-4455) WHERE THE RECALL WAS REPAIRED. TWO MONTHS LATER, WHILE DRIVING APPROXIMATELY 65 MPH WITH THE CRUISE CONTROL ACTIVATED, THE VEHICLE ACCELERATED TO 85 MPH. AN ALARM WENT OFF AND THE "OVER 75 MPH" WARNING INDICATOR ILLUMINATED. THE CONTACT DEPRESSED THE BRAKE PEDAL AND DISENGAGED THE CRUISE CONTROL. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE WAS NOT DIAGNOSED. THE FAILURE MILEAGE WAS APPROXIMATELY 6,900.
Additional Notes:
TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V332000 (ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL). THE VEHICLE WAS TAKEN TO KEN NELSON CHRYSLER CADILLAC BUICK GMC (1100 N GALENA AVE, DIXON, IL 61021, 815-288-4455) WHERE THE RECALL WAS REPAIRED. TWO MONTHS LATER, WHILE DRIVING APPROXIMATELY 65 MPH WITH THE CRUISE CONTROL ACTIVATED, THE VEHICLE ACCELERATED TO 85 MPH. AN ALARM WENT OFF AND THE "OVER 75 MPH" WARNING INDICATOR ILLUMINATED. THE CONTACT DEPRESSED THE BRAKE PEDAL AND DISENGAGED THE CRUISE CONTROL. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE WAS NOT DIAGNOSED. THE FAILURE MILEAGE WAS APPROXIMATELY 6,900.
Mfg Campaign: 11119682
Recall Date: Aug 13, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
AIR CONDITIONING WENT OUT. DEALER PUT FREEON IN SENT US HOME IT WENT OUT AGAIN IN A VERY SHORT TIME.
Corrective Action:
AIR CONDITIONING WENT OUT. DEALER PUT FREEON IN SENT US HOME IT WENT OUT AGAIN IN A VERY SHORT TIME.
Additional Notes:
AIR CONDITIONING WENT OUT. DEALER PUT FREEON IN SENT US HOME IT WENT OUT AGAIN IN A VERY SHORT TIME.
Mfg Campaign: 11115893
Recall Date: Aug 6, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
JULY 28, 2018 7:20PM: STOPPED THE CAR AT CROSSWALK FOR PEDESTRIANS. WHILE CAR WAS STATIONARY WITH MY FOOT ON THE BRAKE, THE ENGINE STARTED TO RACE WITH INCREASING FORCE. FEARING THAT I COULD NOT HOLD IT BACK WITH THE BRAKE, I REACHED OVER AND SHIFTED THE CAR INTO NEUTRAL, WHICH REMEDIED THE SITUATION. NOTES: 1) THE CRUISE CONTROL WAS NOT ENGAGED AT THE TIME. 2) THE AUTO STOP/START WAS NOT ENGAGED (I.E. THE BLUE LIGHT WAS ON). THIS IS NOT THE FIRST TIME THAT THIS HAS HAPPENED. JULY 13, 2018 12:15PM AT DISNEY WORLD: I WAS TRAVELING DOWN AN INCLINE TOWARD A STOP SIGN. AS I APPLIED MY FOOT ON THE BRAKE, THE ENGINE BEGAN TO RACE WITH INCREASING FORCE, DESPITE MY FOOT ON THE BRAKE. AS THERE WAS NO TRAFFIC COMING, I SIMPLY TOOK MY FOOT OFF OF THE BRAKE AND PROCEEDED THROUGH THE INTERSECTION. THE SITUATION SEEMED TO REMEDY ITSELF. NOTES: 1) THE CRUISE CONTROL WAS NOT ENGAGED AT THE TIME. 2) THE AUTO STOP/START WAS NOT ENGAGED (I.E. THE BLUE LIGHT WAS ON). NEITHER OF THESE EVENTS APPEAR TO BE ASSOCIATED WITH CHRYSLER'S U64 OR U50 RECALLS, AS NEITHER THE CRUISE CONTROL NOR MANUAL PARK RELEASE WERE ENGAGED. HOWEVER, IT SHOULD BE NOTED THAT THE AUTO STOP/START WAS NOT ENGAGED IN BOTH SITUATIONS. ADDITIONAL OBSERVATIONS: ON NUMEROUS PAST OCCASIONS, WHEN THE CAR DID HAVE THE AUTO STOP/START FEATURE ENGAGED (I.E. BLUE LIGHT OFF), THE CAR WOULD "BUCK" WHILE GOING THROUGH AN INTERSECTION (I.E. IT WOULD SLAM INTO GEAR). THIS IS ONE OF THE REASONS WHY WE NOW DISABLE THE AUTO STOP/START. I AM AN ELECTRO/MECHANICAL ENGINEER WITH 40 YEARS EXPERIENCE AND FORMER GLOBAL DIRECTOR OF PRODUCT RELIABILITY, SAFETY & CONSUMER IMPACT FOR MOTOROLA.
Corrective Action:
JULY 28, 2018 7:20PM: STOPPED THE CAR AT CROSSWALK FOR PEDESTRIANS. WHILE CAR WAS STATIONARY WITH MY FOOT ON THE BRAKE, THE ENGINE STARTED TO RACE WITH INCREASING FORCE. FEARING THAT I COULD NOT HOLD IT BACK WITH THE BRAKE, I REACHED OVER AND SHIFTED THE CAR INTO NEUTRAL, WHICH REMEDIED THE SITUATION. NOTES: 1) THE CRUISE CONTROL WAS NOT ENGAGED AT THE TIME. 2) THE AUTO STOP/START WAS NOT ENGAGED (I.E. THE BLUE LIGHT WAS ON). THIS IS NOT THE FIRST TIME THAT THIS HAS HAPPENED. JULY 13, 2018 12:15PM AT DISNEY WORLD: I WAS TRAVELING DOWN AN INCLINE TOWARD A STOP SIGN. AS I APPLIED MY FOOT ON THE BRAKE, THE ENGINE BEGAN TO RACE WITH INCREASING FORCE, DESPITE MY FOOT ON THE BRAKE. AS THERE WAS NO TRAFFIC COMING, I SIMPLY TOOK MY FOOT OFF OF THE BRAKE AND PROCEEDED THROUGH THE INTERSECTION. THE SITUATION SEEMED TO REMEDY ITSELF. NOTES: 1) THE CRUISE CONTROL WAS NOT ENGAGED AT THE TIME. 2) THE AUTO STOP/START WAS NOT ENGAGED (I.E. THE BLUE LIGHT WAS ON). NEITHER OF THESE EVENTS APPEAR TO BE ASSOCIATED WITH CHRYSLER'S U64 OR U50 RECALLS, AS NEITHER THE CRUISE CONTROL NOR MANUAL PARK RELEASE WERE ENGAGED. HOWEVER, IT SHOULD BE NOTED THAT THE AUTO STOP/START WAS NOT ENGAGED IN BOTH SITUATIONS. ADDITIONAL OBSERVATIONS: ON NUMEROUS PAST OCCASIONS, WHEN THE CAR DID HAVE THE AUTO STOP/START FEATURE ENGAGED (I.E. BLUE LIGHT OFF), THE CAR WOULD "BUCK" WHILE GOING THROUGH AN INTERSECTION (I.E. IT WOULD SLAM INTO GEAR). THIS IS ONE OF THE REASONS WHY WE NOW DISABLE THE AUTO STOP/START. I AM AN ELECTRO/MECHANICAL ENGINEER WITH 40 YEARS EXPERIENCE AND FORMER GLOBAL DIRECTOR OF PRODUCT RELIABILITY, SAFETY & CONSUMER IMPACT FOR MOTOROLA.
Additional Notes:
JULY 28, 2018 7:20PM: STOPPED THE CAR AT CROSSWALK FOR PEDESTRIANS. WHILE CAR WAS STATIONARY WITH MY FOOT ON THE BRAKE, THE ENGINE STARTED TO RACE WITH INCREASING FORCE. FEARING THAT I COULD NOT HOLD IT BACK WITH THE BRAKE, I REACHED OVER AND SHIFTED THE CAR INTO NEUTRAL, WHICH REMEDIED THE SITUATION. NOTES: 1) THE CRUISE CONTROL WAS NOT ENGAGED AT THE TIME. 2) THE AUTO STOP/START WAS NOT ENGAGED (I.E. THE BLUE LIGHT WAS ON). THIS IS NOT THE FIRST TIME THAT THIS HAS HAPPENED. JULY 13, 2018 12:15PM AT DISNEY WORLD: I WAS TRAVELING DOWN AN INCLINE TOWARD A STOP SIGN. AS I APPLIED MY FOOT ON THE BRAKE, THE ENGINE BEGAN TO RACE WITH INCREASING FORCE, DESPITE MY FOOT ON THE BRAKE. AS THERE WAS NO TRAFFIC COMING, I SIMPLY TOOK MY FOOT OFF OF THE BRAKE AND PROCEEDED THROUGH THE INTERSECTION. THE SITUATION SEEMED TO REMEDY ITSELF. NOTES: 1) THE CRUISE CONTROL WAS NOT ENGAGED AT THE TIME. 2) THE AUTO STOP/START WAS NOT ENGAGED (I.E. THE BLUE LIGHT WAS ON). NEITHER OF THESE EVENTS APPEAR TO BE ASSOCIATED WITH CHRYSLER'S U64 OR U50 RECALLS, AS NEITHER THE CRUISE CONTROL NOR MANUAL PARK RELEASE WERE ENGAGED. HOWEVER, IT SHOULD BE NOTED THAT THE AUTO STOP/START WAS NOT ENGAGED IN BOTH SITUATIONS. ADDITIONAL OBSERVATIONS: ON NUMEROUS PAST OCCASIONS, WHEN THE CAR DID HAVE THE AUTO STOP/START FEATURE ENGAGED (I.E. BLUE LIGHT OFF), THE CAR WOULD "BUCK" WHILE GOING THROUGH AN INTERSECTION (I.E. IT WOULD SLAM INTO GEAR). THIS IS ONE OF THE REASONS WHY WE NOW DISABLE THE AUTO STOP/START. I AM AN ELECTRO/MECHANICAL ENGINEER WITH 40 YEARS EXPERIENCE AND FORMER GLOBAL DIRECTOR OF PRODUCT RELIABILITY, SAFETY & CONSUMER IMPACT FOR MOTOROLA.
Mfg Campaign: 11114335
Recall Date: Jul 28, 2018
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
JULY 28, 2018 7:20PM: STOPPED THE CAR AT CROSSWALK FOR PEDESTRIANS. WHILE CAR WAS STATIONARY WITH MY FOOT ON THE BRAKE, THE ENGINE STARTED TO RACE WITH INCREASING FORCE. FEARING THAT I COULD NOT HOLD IT BACK WITH THE BRAKE, I REACHED OVER AND SHIFTED THE CAR INTO NEUTRAL, WHICH REMEDIED THE SITUATION. NOTES: 1) THE CRUISE CONTROL WAS NOT ENGAGED AT THE TIME. 2) THE AUTO STOP/START WAS NOT ENGAGED (I.E. THE BLUE LIGHT WAS ON). THIS IS NOT THE FIRST TIME THAT THIS HAS HAPPENED. JULY 13, 2018 12:15PM AT DISNEY WORLD: I WAS TRAVELING DOWN AN INCLINE TOWARD A STOP SIGN. AS I APPLIED MY FOOT ON THE BRAKE, THE ENGINE BEGAN TO RACE WITH INCREASING FORCE, DESPITE MY FOOT ON THE BRAKE. AS THERE WAS NO TRAFFIC COMING, I SIMPLY TOOK MY FOOT OFF OF THE BRAKE AND PROCEEDED THROUGH THE INTERSECTION. THE SITUATION SEEMED TO REMEDY ITSELF. NOTES: 1) THE CRUISE CONTROL WAS NOT ENGAGED AT THE TIME. 2) THE AUTO STOP/START WAS NOT ENGAGED (I.E. THE BLUE LIGHT WAS ON). NEITHER OF THESE EVENTS APPEAR TO BE ASSOCIATED WITH CHRYSLER'S U64 OR U50 RECALLS, AS NEITHER THE CRUISE CONTROL NOR MANUAL PARK RELEASE WERE ENGAGED. HOWEVER, IT SHOULD BE NOTED THAT THE AUTO STOP/START WAS NOT ENGAGED IN BOTH SITUATIONS. ADDITIONAL OBSERVATIONS: ON NUMEROUS PAST OCCASIONS, WHEN THE CAR DID HAVE THE AUTO STOP/START FEATURE ENGAGED (I.E. BLUE LIGHT OFF), THE CAR WOULD "BUCK" WHILE GOING THROUGH AN INTERSECTION (I.E. IT WOULD SLAM INTO GEAR). THIS IS ONE OF THE REASONS WHY WE NOW DISABLE THE AUTO STOP/START. I AM AN ELECTRO/MECHANICAL ENGINEER WITH 40 YEARS EXPERIENCE AND FORMER GLOBAL DIRECTOR OF PRODUCT RELIABILITY, SAFETY & CONSUMER IMPACT FOR MOTOROLA.
Corrective Action:
JULY 28, 2018 7:20PM: STOPPED THE CAR AT CROSSWALK FOR PEDESTRIANS. WHILE CAR WAS STATIONARY WITH MY FOOT ON THE BRAKE, THE ENGINE STARTED TO RACE WITH INCREASING FORCE. FEARING THAT I COULD NOT HOLD IT BACK WITH THE BRAKE, I REACHED OVER AND SHIFTED THE CAR INTO NEUTRAL, WHICH REMEDIED THE SITUATION. NOTES: 1) THE CRUISE CONTROL WAS NOT ENGAGED AT THE TIME. 2) THE AUTO STOP/START WAS NOT ENGAGED (I.E. THE BLUE LIGHT WAS ON). THIS IS NOT THE FIRST TIME THAT THIS HAS HAPPENED. JULY 13, 2018 12:15PM AT DISNEY WORLD: I WAS TRAVELING DOWN AN INCLINE TOWARD A STOP SIGN. AS I APPLIED MY FOOT ON THE BRAKE, THE ENGINE BEGAN TO RACE WITH INCREASING FORCE, DESPITE MY FOOT ON THE BRAKE. AS THERE WAS NO TRAFFIC COMING, I SIMPLY TOOK MY FOOT OFF OF THE BRAKE AND PROCEEDED THROUGH THE INTERSECTION. THE SITUATION SEEMED TO REMEDY ITSELF. NOTES: 1) THE CRUISE CONTROL WAS NOT ENGAGED AT THE TIME. 2) THE AUTO STOP/START WAS NOT ENGAGED (I.E. THE BLUE LIGHT WAS ON). NEITHER OF THESE EVENTS APPEAR TO BE ASSOCIATED WITH CHRYSLER'S U64 OR U50 RECALLS, AS NEITHER THE CRUISE CONTROL NOR MANUAL PARK RELEASE WERE ENGAGED. HOWEVER, IT SHOULD BE NOTED THAT THE AUTO STOP/START WAS NOT ENGAGED IN BOTH SITUATIONS. ADDITIONAL OBSERVATIONS: ON NUMEROUS PAST OCCASIONS, WHEN THE CAR DID HAVE THE AUTO STOP/START FEATURE ENGAGED (I.E. BLUE LIGHT OFF), THE CAR WOULD "BUCK" WHILE GOING THROUGH AN INTERSECTION (I.E. IT WOULD SLAM INTO GEAR). THIS IS ONE OF THE REASONS WHY WE NOW DISABLE THE AUTO STOP/START. I AM AN ELECTRO/MECHANICAL ENGINEER WITH 40 YEARS EXPERIENCE AND FORMER GLOBAL DIRECTOR OF PRODUCT RELIABILITY, SAFETY & CONSUMER IMPACT FOR MOTOROLA.
Additional Notes:
JULY 28, 2018 7:20PM: STOPPED THE CAR AT CROSSWALK FOR PEDESTRIANS. WHILE CAR WAS STATIONARY WITH MY FOOT ON THE BRAKE, THE ENGINE STARTED TO RACE WITH INCREASING FORCE. FEARING THAT I COULD NOT HOLD IT BACK WITH THE BRAKE, I REACHED OVER AND SHIFTED THE CAR INTO NEUTRAL, WHICH REMEDIED THE SITUATION. NOTES: 1) THE CRUISE CONTROL WAS NOT ENGAGED AT THE TIME. 2) THE AUTO STOP/START WAS NOT ENGAGED (I.E. THE BLUE LIGHT WAS ON). THIS IS NOT THE FIRST TIME THAT THIS HAS HAPPENED. JULY 13, 2018 12:15PM AT DISNEY WORLD: I WAS TRAVELING DOWN AN INCLINE TOWARD A STOP SIGN. AS I APPLIED MY FOOT ON THE BRAKE, THE ENGINE BEGAN TO RACE WITH INCREASING FORCE, DESPITE MY FOOT ON THE BRAKE. AS THERE WAS NO TRAFFIC COMING, I SIMPLY TOOK MY FOOT OFF OF THE BRAKE AND PROCEEDED THROUGH THE INTERSECTION. THE SITUATION SEEMED TO REMEDY ITSELF. NOTES: 1) THE CRUISE CONTROL WAS NOT ENGAGED AT THE TIME. 2) THE AUTO STOP/START WAS NOT ENGAGED (I.E. THE BLUE LIGHT WAS ON). NEITHER OF THESE EVENTS APPEAR TO BE ASSOCIATED WITH CHRYSLER'S U64 OR U50 RECALLS, AS NEITHER THE CRUISE CONTROL NOR MANUAL PARK RELEASE WERE ENGAGED. HOWEVER, IT SHOULD BE NOTED THAT THE AUTO STOP/START WAS NOT ENGAGED IN BOTH SITUATIONS. ADDITIONAL OBSERVATIONS: ON NUMEROUS PAST OCCASIONS, WHEN THE CAR DID HAVE THE AUTO STOP/START FEATURE ENGAGED (I.E. BLUE LIGHT OFF), THE CAR WOULD "BUCK" WHILE GOING THROUGH AN INTERSECTION (I.E. IT WOULD SLAM INTO GEAR). THIS IS ONE OF THE REASONS WHY WE NOW DISABLE THE AUTO STOP/START. I AM AN ELECTRO/MECHANICAL ENGINEER WITH 40 YEARS EXPERIENCE AND FORMER GLOBAL DIRECTOR OF PRODUCT RELIABILITY, SAFETY & CONSUMER IMPACT FOR MOTOROLA.
Mfg Campaign: 11114335
Recall Date: Jul 28, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MALFUNCTION OF THE HANDS FREE POWER SLIDING DOOR OPENER CAUSED SUFFICIENT HEAT BUILDUP TO IGNITE AN OPEN FLAME IN THE PLASTIC CLADDING MATERIAL UNDER THE BODY OF THE CAR. VEHICLE WAS PARKED (AND HAD BEEN FOR SEVERAL HOURS PRIOR). THE AREA DIRECTLY BELOW THE PASSENGER SLIDING DOOR WAS COMPLETELY MELTED AWAY. PHOTOS OF THE DAMAGED AREA ARE ATTACHED. *TT *DT *BF *TR *BF UPDATED 10/2/18*JB UPDATED *BF. *TR*JB *DT*JB
Corrective Action:
MALFUNCTION OF THE HANDS FREE POWER SLIDING DOOR OPENER CAUSED SUFFICIENT HEAT BUILDUP TO IGNITE AN OPEN FLAME IN THE PLASTIC CLADDING MATERIAL UNDER THE BODY OF THE CAR. VEHICLE WAS PARKED (AND HAD BEEN FOR SEVERAL HOURS PRIOR). THE AREA DIRECTLY BELOW THE PASSENGER SLIDING DOOR WAS COMPLETELY MELTED AWAY. PHOTOS OF THE DAMAGED AREA ARE ATTACHED. *TT *DT *BF *TR *BF UPDATED 10/2/18*JB UPDATED *BF. *TR*JB *DT*JB
Additional Notes:
MALFUNCTION OF THE HANDS FREE POWER SLIDING DOOR OPENER CAUSED SUFFICIENT HEAT BUILDUP TO IGNITE AN OPEN FLAME IN THE PLASTIC CLADDING MATERIAL UNDER THE BODY OF THE CAR. VEHICLE WAS PARKED (AND HAD BEEN FOR SEVERAL HOURS PRIOR). THE AREA DIRECTLY BELOW THE PASSENGER SLIDING DOOR WAS COMPLETELY MELTED AWAY. PHOTOS OF THE DAMAGED AREA ARE ATTACHED. *TT *DT *BF *TR *BF UPDATED 10/2/18*JB UPDATED *BF. *TR*JB *DT*JB
Mfg Campaign: 11114095
Recall Date: Jul 27, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE ELECTRONIC STABILITY CONTROL WARNING INDICATOR ILLUMINATED. THE DEALER (EASTCHESTER CHRYSLER JEEP DODGE RAM, 4007 BOSTON RD, BRONX, NY 10466, (718) 547-5500) WAS UNABLE TO DETERMINE A FAILURE CAUSE OR A REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND HAD NO SPECIFIC SOLUTION OTHER THAN TO TRADE THE VEHICLE IN FOR THE SAME VEHICLE, WHICH WAS NOT A REPAIR REMEDY ACCORDING TO THE CONTACT. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE ELECTRONIC STABILITY CONTROL WARNING INDICATOR ILLUMINATED. THE DEALER (EASTCHESTER CHRYSLER JEEP DODGE RAM, 4007 BOSTON RD, BRONX, NY 10466, (718) 547-5500) WAS UNABLE TO DETERMINE A FAILURE CAUSE OR A REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND HAD NO SPECIFIC SOLUTION OTHER THAN TO TRADE THE VEHICLE IN FOR THE SAME VEHICLE, WHICH WAS NOT A REPAIR REMEDY ACCORDING TO THE CONTACT. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE ELECTRONIC STABILITY CONTROL WARNING INDICATOR ILLUMINATED. THE DEALER (EASTCHESTER CHRYSLER JEEP DODGE RAM, 4007 BOSTON RD, BRONX, NY 10466, (718) 547-5500) WAS UNABLE TO DETERMINE A FAILURE CAUSE OR A REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND HAD NO SPECIFIC SOLUTION OTHER THAN TO TRADE THE VEHICLE IN FOR THE SAME VEHICLE, WHICH WAS NOT A REPAIR REMEDY ACCORDING TO THE CONTACT. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.
Mfg Campaign: 11111972
Recall Date: Jul 17, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA, WHICH WAS A TRADE-IN OF ANOTHER 2018 CHRYSLER PACIFICA. WITHIN MONTHS OF OWNING THE VEHICLE, THE ELECTRONIC STABILITY CONTROL WARNING INDICATOR ILLUMINATED, WHICH WAS THE SAME FAILURE EXPERIENCED FROM THE PREVIOUSLY TRADED-IN 2018 CHRYSLER PACIFICA. THE DEALER (EASTCHESTER CHRYSLER JEEP DODGE RAM, 4007 BOSTON RD, BRONX, NY 10466, (718) 547-5500) WAS CONTACTED AND A DIAGNOSTIC APPOINTMENT WAS SCHEDULED. THE MANUFACTURER WAS NOT CONTACTED. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA, WHICH WAS A TRADE-IN OF ANOTHER 2018 CHRYSLER PACIFICA. WITHIN MONTHS OF OWNING THE VEHICLE, THE ELECTRONIC STABILITY CONTROL WARNING INDICATOR ILLUMINATED, WHICH WAS THE SAME FAILURE EXPERIENCED FROM THE PREVIOUSLY TRADED-IN 2018 CHRYSLER PACIFICA. THE DEALER (EASTCHESTER CHRYSLER JEEP DODGE RAM, 4007 BOSTON RD, BRONX, NY 10466, (718) 547-5500) WAS CONTACTED AND A DIAGNOSTIC APPOINTMENT WAS SCHEDULED. THE MANUFACTURER WAS NOT CONTACTED. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA, WHICH WAS A TRADE-IN OF ANOTHER 2018 CHRYSLER PACIFICA. WITHIN MONTHS OF OWNING THE VEHICLE, THE ELECTRONIC STABILITY CONTROL WARNING INDICATOR ILLUMINATED, WHICH WAS THE SAME FAILURE EXPERIENCED FROM THE PREVIOUSLY TRADED-IN 2018 CHRYSLER PACIFICA. THE DEALER (EASTCHESTER CHRYSLER JEEP DODGE RAM, 4007 BOSTON RD, BRONX, NY 10466, (718) 547-5500) WAS CONTACTED AND A DIAGNOSTIC APPOINTMENT WAS SCHEDULED. THE MANUFACTURER WAS NOT CONTACTED. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.
Mfg Campaign: 11111973
Recall Date: Jul 17, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
2018 PACIFICA WITH 5450 MILES ON IT. WHILE DRIVING ON HIGHWAY AT 60 MPH WITH ADAPTIVE CRUISE CONTROL ENGAGED, VEHICLE SUDDEN APPEARED TO STOP RUNNING. VEHICLE HAD BEEN OPERATING PERFECTLY NORMAL WITH NO INDICATION OF A PROBLEM UNTIL IT STARTED TO QUICKLY LOSE SPEED AND HAD NO RESPONSE FROM ACCELERATOR PEDAL. MESSAGE ON DASHBOARD SAID TO PLACE VEHICLE IN PARK AND PRESS START BUTTON. I'M NOT SURE IF THE ENGINE WAS ACTUALLY IDLING OR IF IT HAD COMPLETELY STOPPED RUNNING. I DID NOT NOTICE A LOSS OF POWER STEERING OR BRAKES. COASTED OVER TO SHOULDER, PLACED IN PARK AND TRIED TO RESTART. THE ENGINE WOULD START, BUT ONLY IDLE AT ABOUT 600 RPM. ACCELERATOR PEDAL HAD NO EFFECT ON ENGINE RPM AND I COULD NOT SHIFT OUT OF PARK. SHUT THE VEHICLE OFF AND RESTARTED IT SEVERAL TIMES WITH SAME RESULT OVER A 3 MINUTE PERIOD. THEN I SWITCHED THE AUTO START/STOP BUTTON INTO THE OFF (DEFEAT SETTING) AND WAS IMMEDIATELY ABLE TO RESTART THE VEHICLE, WHICH THEN OPERATED AS NORMAL. SINCE THIS INCIDENT YESTERDAY, THE VEHICLE HAS OPERATED AS NORMAL AND HAS REPORTED NO FAULTS THROUGH THE U-CONNECT APPLICATION. CLEAR WEATHER WITH TEMPERATURE NEAR 100 DEGREES WHEN THIS INCIDENT OCCURRED. BOTH KEYLESS REMOTES FOR THE VEHICLE WERE INSIDE THE VEHICLE, MINE IN MY POCKET AND MY WIFE'S IN HER PURSE. BEFORE HEADING OUT ON THIS TRIP I HAD USED THE REMOTE START FUNCTION AND ALLOWED THE VEHICLE TO RUN IN REMOTE START MODE UNTIL IT TIMED OUT. THEN HAD REMOTE STARTED THE VEHICLE A SECOND TIME BEFORE SWITCHING IT TO NORMAL RUN MODE BEFORE LEAVING THE PARKING LOT. THIS WAS ABOUT 40 MINUTES BEFORE THE EVENT HAPPENED. IT OCCURRED TO ME THAT THE MESSAGES THAT WERE DISPLAYED ON THE DASH WHILE THE VEHICLE WAS INOPERABLE WERE SIMILAR, OR POSSIBLY IDENTICAL TO MESSAGES DISPLAYED DURING THE REMOTE START FUNCTION, WHICH IS WHY I THOUGHT OF SWITCHING THE AUTO START/STOP BUTTON TO THE DEFEAT POSITION.
Corrective Action:
2018 PACIFICA WITH 5450 MILES ON IT. WHILE DRIVING ON HIGHWAY AT 60 MPH WITH ADAPTIVE CRUISE CONTROL ENGAGED, VEHICLE SUDDEN APPEARED TO STOP RUNNING. VEHICLE HAD BEEN OPERATING PERFECTLY NORMAL WITH NO INDICATION OF A PROBLEM UNTIL IT STARTED TO QUICKLY LOSE SPEED AND HAD NO RESPONSE FROM ACCELERATOR PEDAL. MESSAGE ON DASHBOARD SAID TO PLACE VEHICLE IN PARK AND PRESS START BUTTON. I'M NOT SURE IF THE ENGINE WAS ACTUALLY IDLING OR IF IT HAD COMPLETELY STOPPED RUNNING. I DID NOT NOTICE A LOSS OF POWER STEERING OR BRAKES. COASTED OVER TO SHOULDER, PLACED IN PARK AND TRIED TO RESTART. THE ENGINE WOULD START, BUT ONLY IDLE AT ABOUT 600 RPM. ACCELERATOR PEDAL HAD NO EFFECT ON ENGINE RPM AND I COULD NOT SHIFT OUT OF PARK. SHUT THE VEHICLE OFF AND RESTARTED IT SEVERAL TIMES WITH SAME RESULT OVER A 3 MINUTE PERIOD. THEN I SWITCHED THE AUTO START/STOP BUTTON INTO THE OFF (DEFEAT SETTING) AND WAS IMMEDIATELY ABLE TO RESTART THE VEHICLE, WHICH THEN OPERATED AS NORMAL. SINCE THIS INCIDENT YESTERDAY, THE VEHICLE HAS OPERATED AS NORMAL AND HAS REPORTED NO FAULTS THROUGH THE U-CONNECT APPLICATION. CLEAR WEATHER WITH TEMPERATURE NEAR 100 DEGREES WHEN THIS INCIDENT OCCURRED. BOTH KEYLESS REMOTES FOR THE VEHICLE WERE INSIDE THE VEHICLE, MINE IN MY POCKET AND MY WIFE'S IN HER PURSE. BEFORE HEADING OUT ON THIS TRIP I HAD USED THE REMOTE START FUNCTION AND ALLOWED THE VEHICLE TO RUN IN REMOTE START MODE UNTIL IT TIMED OUT. THEN HAD REMOTE STARTED THE VEHICLE A SECOND TIME BEFORE SWITCHING IT TO NORMAL RUN MODE BEFORE LEAVING THE PARKING LOT. THIS WAS ABOUT 40 MINUTES BEFORE THE EVENT HAPPENED. IT OCCURRED TO ME THAT THE MESSAGES THAT WERE DISPLAYED ON THE DASH WHILE THE VEHICLE WAS INOPERABLE WERE SIMILAR, OR POSSIBLY IDENTICAL TO MESSAGES DISPLAYED DURING THE REMOTE START FUNCTION, WHICH IS WHY I THOUGHT OF SWITCHING THE AUTO START/STOP BUTTON TO THE DEFEAT POSITION.
Additional Notes:
2018 PACIFICA WITH 5450 MILES ON IT. WHILE DRIVING ON HIGHWAY AT 60 MPH WITH ADAPTIVE CRUISE CONTROL ENGAGED, VEHICLE SUDDEN APPEARED TO STOP RUNNING. VEHICLE HAD BEEN OPERATING PERFECTLY NORMAL WITH NO INDICATION OF A PROBLEM UNTIL IT STARTED TO QUICKLY LOSE SPEED AND HAD NO RESPONSE FROM ACCELERATOR PEDAL. MESSAGE ON DASHBOARD SAID TO PLACE VEHICLE IN PARK AND PRESS START BUTTON. I'M NOT SURE IF THE ENGINE WAS ACTUALLY IDLING OR IF IT HAD COMPLETELY STOPPED RUNNING. I DID NOT NOTICE A LOSS OF POWER STEERING OR BRAKES. COASTED OVER TO SHOULDER, PLACED IN PARK AND TRIED TO RESTART. THE ENGINE WOULD START, BUT ONLY IDLE AT ABOUT 600 RPM. ACCELERATOR PEDAL HAD NO EFFECT ON ENGINE RPM AND I COULD NOT SHIFT OUT OF PARK. SHUT THE VEHICLE OFF AND RESTARTED IT SEVERAL TIMES WITH SAME RESULT OVER A 3 MINUTE PERIOD. THEN I SWITCHED THE AUTO START/STOP BUTTON INTO THE OFF (DEFEAT SETTING) AND WAS IMMEDIATELY ABLE TO RESTART THE VEHICLE, WHICH THEN OPERATED AS NORMAL. SINCE THIS INCIDENT YESTERDAY, THE VEHICLE HAS OPERATED AS NORMAL AND HAS REPORTED NO FAULTS THROUGH THE U-CONNECT APPLICATION. CLEAR WEATHER WITH TEMPERATURE NEAR 100 DEGREES WHEN THIS INCIDENT OCCURRED. BOTH KEYLESS REMOTES FOR THE VEHICLE WERE INSIDE THE VEHICLE, MINE IN MY POCKET AND MY WIFE'S IN HER PURSE. BEFORE HEADING OUT ON THIS TRIP I HAD USED THE REMOTE START FUNCTION AND ALLOWED THE VEHICLE TO RUN IN REMOTE START MODE UNTIL IT TIMED OUT. THEN HAD REMOTE STARTED THE VEHICLE A SECOND TIME BEFORE SWITCHING IT TO NORMAL RUN MODE BEFORE LEAVING THE PARKING LOT. THIS WAS ABOUT 40 MINUTES BEFORE THE EVENT HAPPENED. IT OCCURRED TO ME THAT THE MESSAGES THAT WERE DISPLAYED ON THE DASH WHILE THE VEHICLE WAS INOPERABLE WERE SIMILAR, OR POSSIBLY IDENTICAL TO MESSAGES DISPLAYED DURING THE REMOTE START FUNCTION, WHICH IS WHY I THOUGHT OF SWITCHING THE AUTO START/STOP BUTTON TO THE DEFEAT POSITION.
Mfg Campaign: 11104753
Recall Date: Jun 29, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
2018 PACIFICA WITH 5450 MILES ON IT. WHILE DRIVING ON HIGHWAY AT 60 MPH WITH ADAPTIVE CRUISE CONTROL ENGAGED, VEHICLE SUDDEN APPEARED TO STOP RUNNING. VEHICLE HAD BEEN OPERATING PERFECTLY NORMAL WITH NO INDICATION OF A PROBLEM UNTIL IT STARTED TO QUICKLY LOSE SPEED AND HAD NO RESPONSE FROM ACCELERATOR PEDAL. MESSAGE ON DASHBOARD SAID TO PLACE VEHICLE IN PARK AND PRESS START BUTTON. I'M NOT SURE IF THE ENGINE WAS ACTUALLY IDLING OR IF IT HAD COMPLETELY STOPPED RUNNING. I DID NOT NOTICE A LOSS OF POWER STEERING OR BRAKES. COASTED OVER TO SHOULDER, PLACED IN PARK AND TRIED TO RESTART. THE ENGINE WOULD START, BUT ONLY IDLE AT ABOUT 600 RPM. ACCELERATOR PEDAL HAD NO EFFECT ON ENGINE RPM AND I COULD NOT SHIFT OUT OF PARK. SHUT THE VEHICLE OFF AND RESTARTED IT SEVERAL TIMES WITH SAME RESULT OVER A 3 MINUTE PERIOD. THEN I SWITCHED THE AUTO START/STOP BUTTON INTO THE OFF (DEFEAT SETTING) AND WAS IMMEDIATELY ABLE TO RESTART THE VEHICLE, WHICH THEN OPERATED AS NORMAL. SINCE THIS INCIDENT YESTERDAY, THE VEHICLE HAS OPERATED AS NORMAL AND HAS REPORTED NO FAULTS THROUGH THE U-CONNECT APPLICATION. CLEAR WEATHER WITH TEMPERATURE NEAR 100 DEGREES WHEN THIS INCIDENT OCCURRED. BOTH KEYLESS REMOTES FOR THE VEHICLE WERE INSIDE THE VEHICLE, MINE IN MY POCKET AND MY WIFE'S IN HER PURSE. BEFORE HEADING OUT ON THIS TRIP I HAD USED THE REMOTE START FUNCTION AND ALLOWED THE VEHICLE TO RUN IN REMOTE START MODE UNTIL IT TIMED OUT. THEN HAD REMOTE STARTED THE VEHICLE A SECOND TIME BEFORE SWITCHING IT TO NORMAL RUN MODE BEFORE LEAVING THE PARKING LOT. THIS WAS ABOUT 40 MINUTES BEFORE THE EVENT HAPPENED. IT OCCURRED TO ME THAT THE MESSAGES THAT WERE DISPLAYED ON THE DASH WHILE THE VEHICLE WAS INOPERABLE WERE SIMILAR, OR POSSIBLY IDENTICAL TO MESSAGES DISPLAYED DURING THE REMOTE START FUNCTION, WHICH IS WHY I THOUGHT OF SWITCHING THE AUTO START/STOP BUTTON TO THE DEFEAT POSITION.
Corrective Action:
2018 PACIFICA WITH 5450 MILES ON IT. WHILE DRIVING ON HIGHWAY AT 60 MPH WITH ADAPTIVE CRUISE CONTROL ENGAGED, VEHICLE SUDDEN APPEARED TO STOP RUNNING. VEHICLE HAD BEEN OPERATING PERFECTLY NORMAL WITH NO INDICATION OF A PROBLEM UNTIL IT STARTED TO QUICKLY LOSE SPEED AND HAD NO RESPONSE FROM ACCELERATOR PEDAL. MESSAGE ON DASHBOARD SAID TO PLACE VEHICLE IN PARK AND PRESS START BUTTON. I'M NOT SURE IF THE ENGINE WAS ACTUALLY IDLING OR IF IT HAD COMPLETELY STOPPED RUNNING. I DID NOT NOTICE A LOSS OF POWER STEERING OR BRAKES. COASTED OVER TO SHOULDER, PLACED IN PARK AND TRIED TO RESTART. THE ENGINE WOULD START, BUT ONLY IDLE AT ABOUT 600 RPM. ACCELERATOR PEDAL HAD NO EFFECT ON ENGINE RPM AND I COULD NOT SHIFT OUT OF PARK. SHUT THE VEHICLE OFF AND RESTARTED IT SEVERAL TIMES WITH SAME RESULT OVER A 3 MINUTE PERIOD. THEN I SWITCHED THE AUTO START/STOP BUTTON INTO THE OFF (DEFEAT SETTING) AND WAS IMMEDIATELY ABLE TO RESTART THE VEHICLE, WHICH THEN OPERATED AS NORMAL. SINCE THIS INCIDENT YESTERDAY, THE VEHICLE HAS OPERATED AS NORMAL AND HAS REPORTED NO FAULTS THROUGH THE U-CONNECT APPLICATION. CLEAR WEATHER WITH TEMPERATURE NEAR 100 DEGREES WHEN THIS INCIDENT OCCURRED. BOTH KEYLESS REMOTES FOR THE VEHICLE WERE INSIDE THE VEHICLE, MINE IN MY POCKET AND MY WIFE'S IN HER PURSE. BEFORE HEADING OUT ON THIS TRIP I HAD USED THE REMOTE START FUNCTION AND ALLOWED THE VEHICLE TO RUN IN REMOTE START MODE UNTIL IT TIMED OUT. THEN HAD REMOTE STARTED THE VEHICLE A SECOND TIME BEFORE SWITCHING IT TO NORMAL RUN MODE BEFORE LEAVING THE PARKING LOT. THIS WAS ABOUT 40 MINUTES BEFORE THE EVENT HAPPENED. IT OCCURRED TO ME THAT THE MESSAGES THAT WERE DISPLAYED ON THE DASH WHILE THE VEHICLE WAS INOPERABLE WERE SIMILAR, OR POSSIBLY IDENTICAL TO MESSAGES DISPLAYED DURING THE REMOTE START FUNCTION, WHICH IS WHY I THOUGHT OF SWITCHING THE AUTO START/STOP BUTTON TO THE DEFEAT POSITION.
Additional Notes:
2018 PACIFICA WITH 5450 MILES ON IT. WHILE DRIVING ON HIGHWAY AT 60 MPH WITH ADAPTIVE CRUISE CONTROL ENGAGED, VEHICLE SUDDEN APPEARED TO STOP RUNNING. VEHICLE HAD BEEN OPERATING PERFECTLY NORMAL WITH NO INDICATION OF A PROBLEM UNTIL IT STARTED TO QUICKLY LOSE SPEED AND HAD NO RESPONSE FROM ACCELERATOR PEDAL. MESSAGE ON DASHBOARD SAID TO PLACE VEHICLE IN PARK AND PRESS START BUTTON. I'M NOT SURE IF THE ENGINE WAS ACTUALLY IDLING OR IF IT HAD COMPLETELY STOPPED RUNNING. I DID NOT NOTICE A LOSS OF POWER STEERING OR BRAKES. COASTED OVER TO SHOULDER, PLACED IN PARK AND TRIED TO RESTART. THE ENGINE WOULD START, BUT ONLY IDLE AT ABOUT 600 RPM. ACCELERATOR PEDAL HAD NO EFFECT ON ENGINE RPM AND I COULD NOT SHIFT OUT OF PARK. SHUT THE VEHICLE OFF AND RESTARTED IT SEVERAL TIMES WITH SAME RESULT OVER A 3 MINUTE PERIOD. THEN I SWITCHED THE AUTO START/STOP BUTTON INTO THE OFF (DEFEAT SETTING) AND WAS IMMEDIATELY ABLE TO RESTART THE VEHICLE, WHICH THEN OPERATED AS NORMAL. SINCE THIS INCIDENT YESTERDAY, THE VEHICLE HAS OPERATED AS NORMAL AND HAS REPORTED NO FAULTS THROUGH THE U-CONNECT APPLICATION. CLEAR WEATHER WITH TEMPERATURE NEAR 100 DEGREES WHEN THIS INCIDENT OCCURRED. BOTH KEYLESS REMOTES FOR THE VEHICLE WERE INSIDE THE VEHICLE, MINE IN MY POCKET AND MY WIFE'S IN HER PURSE. BEFORE HEADING OUT ON THIS TRIP I HAD USED THE REMOTE START FUNCTION AND ALLOWED THE VEHICLE TO RUN IN REMOTE START MODE UNTIL IT TIMED OUT. THEN HAD REMOTE STARTED THE VEHICLE A SECOND TIME BEFORE SWITCHING IT TO NORMAL RUN MODE BEFORE LEAVING THE PARKING LOT. THIS WAS ABOUT 40 MINUTES BEFORE THE EVENT HAPPENED. IT OCCURRED TO ME THAT THE MESSAGES THAT WERE DISPLAYED ON THE DASH WHILE THE VEHICLE WAS INOPERABLE WERE SIMILAR, OR POSSIBLY IDENTICAL TO MESSAGES DISPLAYED DURING THE REMOTE START FUNCTION, WHICH IS WHY I THOUGHT OF SWITCHING THE AUTO START/STOP BUTTON TO THE DEFEAT POSITION.
Mfg Campaign: 11104753
Recall Date: Jun 29, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
2018 PACIFICA WITH 5450 MILES ON IT. WHILE DRIVING ON HIGHWAY AT 60 MPH WITH ADAPTIVE CRUISE CONTROL ENGAGED, VEHICLE SUDDEN APPEARED TO STOP RUNNING. VEHICLE HAD BEEN OPERATING PERFECTLY NORMAL WITH NO INDICATION OF A PROBLEM UNTIL IT STARTED TO QUICKLY LOSE SPEED AND HAD NO RESPONSE FROM ACCELERATOR PEDAL. MESSAGE ON DASHBOARD SAID TO PLACE VEHICLE IN PARK AND PRESS START BUTTON. I'M NOT SURE IF THE ENGINE WAS ACTUALLY IDLING OR IF IT HAD COMPLETELY STOPPED RUNNING. I DID NOT NOTICE A LOSS OF POWER STEERING OR BRAKES. COASTED OVER TO SHOULDER, PLACED IN PARK AND TRIED TO RESTART. THE ENGINE WOULD START, BUT ONLY IDLE AT ABOUT 600 RPM. ACCELERATOR PEDAL HAD NO EFFECT ON ENGINE RPM AND I COULD NOT SHIFT OUT OF PARK. SHUT THE VEHICLE OFF AND RESTARTED IT SEVERAL TIMES WITH SAME RESULT OVER A 3 MINUTE PERIOD. THEN I SWITCHED THE AUTO START/STOP BUTTON INTO THE OFF (DEFEAT SETTING) AND WAS IMMEDIATELY ABLE TO RESTART THE VEHICLE, WHICH THEN OPERATED AS NORMAL. SINCE THIS INCIDENT YESTERDAY, THE VEHICLE HAS OPERATED AS NORMAL AND HAS REPORTED NO FAULTS THROUGH THE U-CONNECT APPLICATION. CLEAR WEATHER WITH TEMPERATURE NEAR 100 DEGREES WHEN THIS INCIDENT OCCURRED. BOTH KEYLESS REMOTES FOR THE VEHICLE WERE INSIDE THE VEHICLE, MINE IN MY POCKET AND MY WIFE'S IN HER PURSE. BEFORE HEADING OUT ON THIS TRIP I HAD USED THE REMOTE START FUNCTION AND ALLOWED THE VEHICLE TO RUN IN REMOTE START MODE UNTIL IT TIMED OUT. THEN HAD REMOTE STARTED THE VEHICLE A SECOND TIME BEFORE SWITCHING IT TO NORMAL RUN MODE BEFORE LEAVING THE PARKING LOT. THIS WAS ABOUT 40 MINUTES BEFORE THE EVENT HAPPENED. IT OCCURRED TO ME THAT THE MESSAGES THAT WERE DISPLAYED ON THE DASH WHILE THE VEHICLE WAS INOPERABLE WERE SIMILAR, OR POSSIBLY IDENTICAL TO MESSAGES DISPLAYED DURING THE REMOTE START FUNCTION, WHICH IS WHY I THOUGHT OF SWITCHING THE AUTO START/STOP BUTTON TO THE DEFEAT POSITION.
Corrective Action:
2018 PACIFICA WITH 5450 MILES ON IT. WHILE DRIVING ON HIGHWAY AT 60 MPH WITH ADAPTIVE CRUISE CONTROL ENGAGED, VEHICLE SUDDEN APPEARED TO STOP RUNNING. VEHICLE HAD BEEN OPERATING PERFECTLY NORMAL WITH NO INDICATION OF A PROBLEM UNTIL IT STARTED TO QUICKLY LOSE SPEED AND HAD NO RESPONSE FROM ACCELERATOR PEDAL. MESSAGE ON DASHBOARD SAID TO PLACE VEHICLE IN PARK AND PRESS START BUTTON. I'M NOT SURE IF THE ENGINE WAS ACTUALLY IDLING OR IF IT HAD COMPLETELY STOPPED RUNNING. I DID NOT NOTICE A LOSS OF POWER STEERING OR BRAKES. COASTED OVER TO SHOULDER, PLACED IN PARK AND TRIED TO RESTART. THE ENGINE WOULD START, BUT ONLY IDLE AT ABOUT 600 RPM. ACCELERATOR PEDAL HAD NO EFFECT ON ENGINE RPM AND I COULD NOT SHIFT OUT OF PARK. SHUT THE VEHICLE OFF AND RESTARTED IT SEVERAL TIMES WITH SAME RESULT OVER A 3 MINUTE PERIOD. THEN I SWITCHED THE AUTO START/STOP BUTTON INTO THE OFF (DEFEAT SETTING) AND WAS IMMEDIATELY ABLE TO RESTART THE VEHICLE, WHICH THEN OPERATED AS NORMAL. SINCE THIS INCIDENT YESTERDAY, THE VEHICLE HAS OPERATED AS NORMAL AND HAS REPORTED NO FAULTS THROUGH THE U-CONNECT APPLICATION. CLEAR WEATHER WITH TEMPERATURE NEAR 100 DEGREES WHEN THIS INCIDENT OCCURRED. BOTH KEYLESS REMOTES FOR THE VEHICLE WERE INSIDE THE VEHICLE, MINE IN MY POCKET AND MY WIFE'S IN HER PURSE. BEFORE HEADING OUT ON THIS TRIP I HAD USED THE REMOTE START FUNCTION AND ALLOWED THE VEHICLE TO RUN IN REMOTE START MODE UNTIL IT TIMED OUT. THEN HAD REMOTE STARTED THE VEHICLE A SECOND TIME BEFORE SWITCHING IT TO NORMAL RUN MODE BEFORE LEAVING THE PARKING LOT. THIS WAS ABOUT 40 MINUTES BEFORE THE EVENT HAPPENED. IT OCCURRED TO ME THAT THE MESSAGES THAT WERE DISPLAYED ON THE DASH WHILE THE VEHICLE WAS INOPERABLE WERE SIMILAR, OR POSSIBLY IDENTICAL TO MESSAGES DISPLAYED DURING THE REMOTE START FUNCTION, WHICH IS WHY I THOUGHT OF SWITCHING THE AUTO START/STOP BUTTON TO THE DEFEAT POSITION.
Additional Notes:
2018 PACIFICA WITH 5450 MILES ON IT. WHILE DRIVING ON HIGHWAY AT 60 MPH WITH ADAPTIVE CRUISE CONTROL ENGAGED, VEHICLE SUDDEN APPEARED TO STOP RUNNING. VEHICLE HAD BEEN OPERATING PERFECTLY NORMAL WITH NO INDICATION OF A PROBLEM UNTIL IT STARTED TO QUICKLY LOSE SPEED AND HAD NO RESPONSE FROM ACCELERATOR PEDAL. MESSAGE ON DASHBOARD SAID TO PLACE VEHICLE IN PARK AND PRESS START BUTTON. I'M NOT SURE IF THE ENGINE WAS ACTUALLY IDLING OR IF IT HAD COMPLETELY STOPPED RUNNING. I DID NOT NOTICE A LOSS OF POWER STEERING OR BRAKES. COASTED OVER TO SHOULDER, PLACED IN PARK AND TRIED TO RESTART. THE ENGINE WOULD START, BUT ONLY IDLE AT ABOUT 600 RPM. ACCELERATOR PEDAL HAD NO EFFECT ON ENGINE RPM AND I COULD NOT SHIFT OUT OF PARK. SHUT THE VEHICLE OFF AND RESTARTED IT SEVERAL TIMES WITH SAME RESULT OVER A 3 MINUTE PERIOD. THEN I SWITCHED THE AUTO START/STOP BUTTON INTO THE OFF (DEFEAT SETTING) AND WAS IMMEDIATELY ABLE TO RESTART THE VEHICLE, WHICH THEN OPERATED AS NORMAL. SINCE THIS INCIDENT YESTERDAY, THE VEHICLE HAS OPERATED AS NORMAL AND HAS REPORTED NO FAULTS THROUGH THE U-CONNECT APPLICATION. CLEAR WEATHER WITH TEMPERATURE NEAR 100 DEGREES WHEN THIS INCIDENT OCCURRED. BOTH KEYLESS REMOTES FOR THE VEHICLE WERE INSIDE THE VEHICLE, MINE IN MY POCKET AND MY WIFE'S IN HER PURSE. BEFORE HEADING OUT ON THIS TRIP I HAD USED THE REMOTE START FUNCTION AND ALLOWED THE VEHICLE TO RUN IN REMOTE START MODE UNTIL IT TIMED OUT. THEN HAD REMOTE STARTED THE VEHICLE A SECOND TIME BEFORE SWITCHING IT TO NORMAL RUN MODE BEFORE LEAVING THE PARKING LOT. THIS WAS ABOUT 40 MINUTES BEFORE THE EVENT HAPPENED. IT OCCURRED TO ME THAT THE MESSAGES THAT WERE DISPLAYED ON THE DASH WHILE THE VEHICLE WAS INOPERABLE WERE SIMILAR, OR POSSIBLY IDENTICAL TO MESSAGES DISPLAYED DURING THE REMOTE START FUNCTION, WHICH IS WHY I THOUGHT OF SWITCHING THE AUTO START/STOP BUTTON TO THE DEFEAT POSITION.
Mfg Campaign: 11104753
Recall Date: Jun 29, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
SINCE WE PURCHASED THE VEHICLE 3 MONTHS AGO, DEALER HASN'T BEEN ABLE TO CORRECT PROBLEMS WITH BLUETOOTH CONNECTIVITY MEMORY AND GPS MEMORY. THEY'VE REPLACED THE RADIO ONCE BUT THAT DIDN'T CORRECT ISSUES. PER DEALERSHIP, CHRYSLER HAS 'RADIO RESTRICTION' SO THEY DON'T KNOW WHEN ANOTHER MIGHT BE AVAILABLE. SEEMS MORE OF A SOFTWARE ISSUE THAT THEY DON'T SEEM TO KNOW HOW TO CORRECT
Corrective Action:
SINCE WE PURCHASED THE VEHICLE 3 MONTHS AGO, DEALER HASN'T BEEN ABLE TO CORRECT PROBLEMS WITH BLUETOOTH CONNECTIVITY MEMORY AND GPS MEMORY. THEY'VE REPLACED THE RADIO ONCE BUT THAT DIDN'T CORRECT ISSUES. PER DEALERSHIP, CHRYSLER HAS 'RADIO RESTRICTION' SO THEY DON'T KNOW WHEN ANOTHER MIGHT BE AVAILABLE. SEEMS MORE OF A SOFTWARE ISSUE THAT THEY DON'T SEEM TO KNOW HOW TO CORRECT
Additional Notes:
SINCE WE PURCHASED THE VEHICLE 3 MONTHS AGO, DEALER HASN'T BEEN ABLE TO CORRECT PROBLEMS WITH BLUETOOTH CONNECTIVITY MEMORY AND GPS MEMORY. THEY'VE REPLACED THE RADIO ONCE BUT THAT DIDN'T CORRECT ISSUES. PER DEALERSHIP, CHRYSLER HAS 'RADIO RESTRICTION' SO THEY DON'T KNOW WHEN ANOTHER MIGHT BE AVAILABLE. SEEMS MORE OF A SOFTWARE ISSUE THAT THEY DON'T SEEM TO KNOW HOW TO CORRECT
Mfg Campaign: 11104219
Recall Date: Jun 27, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
6/20 THE ENGINE LIGHT CAME ON. THE DEALERSHIP CLAIMED THAT THEY PERFORMED THE DTC INSPECTION AND A SYSTEM UPDATE (TO PREVENT VEHICLE FROM STALLING). THE VEHICLE WAS RETURNED ON 6/23 AND IT BROKE DOWN ON 6/24. THE CAR WENT FROM 10MPH TO 43 MPH WHEN PRESSING ON THE GAS AND THEN INSTANTLY STOPPED AT AROUND 10MPH. THE VEHICLE TURNED OFF AND WAS UNABLE TO START AND HAD TO BE TOWED BACK TO THE DEALERSHIP. I HIT A CURB AND IF I WAS NOT AN EXPERIENCED DRIVER I COULD HAVE KILLED SOMEONE OR MYSELF OR MY 3 CHILDREN COULD HAVE BEEN HARMED IF THEY WERE IN THE VEHICLE. I HAVE PROVIDED A VIDEO OF THE INCIDENT ON MY YOUTUBE AND THE DOCUMENTATION FROM WHAT THE DEALERSHIP SAID THEY PERFORMED ON THE VEHICLE. THIS CAR NEEDS TO BE RECALLED AND OFF OF THE ROAD. PLEASE SAVE LIVES BECAUSE THIS WAS VERY SCARY AND I FEAR GETTING BACK INTO THE VEHICLE IF THEY FIX IT. I DO NOT WANT IT BACK. I WANT SAFETY FOR MY CHILDREN AND MYSELF. I AM A SOCIAL WORKER AND I DRIVE MY VEHICLE TO CLIENTS HOMES AND I CANNOT DO MY JOB IN FEAR THAT I MIGHT LOOSE MY LIFE. HTTPS://WWW.YOUTUBE.COM/WATCH?V=FCSX8MPCAG8 *TT *TR
Corrective Action:
6/20 THE ENGINE LIGHT CAME ON. THE DEALERSHIP CLAIMED THAT THEY PERFORMED THE DTC INSPECTION AND A SYSTEM UPDATE (TO PREVENT VEHICLE FROM STALLING). THE VEHICLE WAS RETURNED ON 6/23 AND IT BROKE DOWN ON 6/24. THE CAR WENT FROM 10MPH TO 43 MPH WHEN PRESSING ON THE GAS AND THEN INSTANTLY STOPPED AT AROUND 10MPH. THE VEHICLE TURNED OFF AND WAS UNABLE TO START AND HAD TO BE TOWED BACK TO THE DEALERSHIP. I HIT A CURB AND IF I WAS NOT AN EXPERIENCED DRIVER I COULD HAVE KILLED SOMEONE OR MYSELF OR MY 3 CHILDREN COULD HAVE BEEN HARMED IF THEY WERE IN THE VEHICLE. I HAVE PROVIDED A VIDEO OF THE INCIDENT ON MY YOUTUBE AND THE DOCUMENTATION FROM WHAT THE DEALERSHIP SAID THEY PERFORMED ON THE VEHICLE. THIS CAR NEEDS TO BE RECALLED AND OFF OF THE ROAD. PLEASE SAVE LIVES BECAUSE THIS WAS VERY SCARY AND I FEAR GETTING BACK INTO THE VEHICLE IF THEY FIX IT. I DO NOT WANT IT BACK. I WANT SAFETY FOR MY CHILDREN AND MYSELF. I AM A SOCIAL WORKER AND I DRIVE MY VEHICLE TO CLIENTS HOMES AND I CANNOT DO MY JOB IN FEAR THAT I MIGHT LOOSE MY LIFE. HTTPS://WWW.YOUTUBE.COM/WATCH?V=FCSX8MPCAG8 *TT *TR
Additional Notes:
6/20 THE ENGINE LIGHT CAME ON. THE DEALERSHIP CLAIMED THAT THEY PERFORMED THE DTC INSPECTION AND A SYSTEM UPDATE (TO PREVENT VEHICLE FROM STALLING). THE VEHICLE WAS RETURNED ON 6/23 AND IT BROKE DOWN ON 6/24. THE CAR WENT FROM 10MPH TO 43 MPH WHEN PRESSING ON THE GAS AND THEN INSTANTLY STOPPED AT AROUND 10MPH. THE VEHICLE TURNED OFF AND WAS UNABLE TO START AND HAD TO BE TOWED BACK TO THE DEALERSHIP. I HIT A CURB AND IF I WAS NOT AN EXPERIENCED DRIVER I COULD HAVE KILLED SOMEONE OR MYSELF OR MY 3 CHILDREN COULD HAVE BEEN HARMED IF THEY WERE IN THE VEHICLE. I HAVE PROVIDED A VIDEO OF THE INCIDENT ON MY YOUTUBE AND THE DOCUMENTATION FROM WHAT THE DEALERSHIP SAID THEY PERFORMED ON THE VEHICLE. THIS CAR NEEDS TO BE RECALLED AND OFF OF THE ROAD. PLEASE SAVE LIVES BECAUSE THIS WAS VERY SCARY AND I FEAR GETTING BACK INTO THE VEHICLE IF THEY FIX IT. I DO NOT WANT IT BACK. I WANT SAFETY FOR MY CHILDREN AND MYSELF. I AM A SOCIAL WORKER AND I DRIVE MY VEHICLE TO CLIENTS HOMES AND I CANNOT DO MY JOB IN FEAR THAT I MIGHT LOOSE MY LIFE. HTTPS://WWW.YOUTUBE.COM/WATCH?V=FCSX8MPCAG8 *TT *TR
Mfg Campaign: 11103656
Recall Date: Jun 24, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
6/20 THE ENGINE LIGHT CAME ON. THE DEALERSHIP CLAIMED THAT THEY PERFORMED THE DTC INSPECTION AND A SYSTEM UPDATE (TO PREVENT VEHICLE FROM STALLING). THE VEHICLE WAS RETURNED ON 6/23 AND IT BROKE DOWN ON 6/24. THE CAR WENT FROM 10MPH TO 43 MPH WHEN PRESSING ON THE GAS AND THEN INSTANTLY STOPPED AT AROUND 10MPH. THE VEHICLE TURNED OFF AND WAS UNABLE TO START AND HAD TO BE TOWED BACK TO THE DEALERSHIP. I HIT A CURB AND IF I WAS NOT AN EXPERIENCED DRIVER I COULD HAVE KILLED SOMEONE OR MYSELF OR MY 3 CHILDREN COULD HAVE BEEN HARMED IF THEY WERE IN THE VEHICLE. I HAVE PROVIDED A VIDEO OF THE INCIDENT ON MY YOUTUBE AND THE DOCUMENTATION FROM WHAT THE DEALERSHIP SAID THEY PERFORMED ON THE VEHICLE. THIS CAR NEEDS TO BE RECALLED AND OFF OF THE ROAD. PLEASE SAVE LIVES BECAUSE THIS WAS VERY SCARY AND I FEAR GETTING BACK INTO THE VEHICLE IF THEY FIX IT. I DO NOT WANT IT BACK. I WANT SAFETY FOR MY CHILDREN AND MYSELF. I AM A SOCIAL WORKER AND I DRIVE MY VEHICLE TO CLIENTS HOMES AND I CANNOT DO MY JOB IN FEAR THAT I MIGHT LOOSE MY LIFE. HTTPS://WWW.YOUTUBE.COM/WATCH?V=FCSX8MPCAG8 *TT *TR
Corrective Action:
6/20 THE ENGINE LIGHT CAME ON. THE DEALERSHIP CLAIMED THAT THEY PERFORMED THE DTC INSPECTION AND A SYSTEM UPDATE (TO PREVENT VEHICLE FROM STALLING). THE VEHICLE WAS RETURNED ON 6/23 AND IT BROKE DOWN ON 6/24. THE CAR WENT FROM 10MPH TO 43 MPH WHEN PRESSING ON THE GAS AND THEN INSTANTLY STOPPED AT AROUND 10MPH. THE VEHICLE TURNED OFF AND WAS UNABLE TO START AND HAD TO BE TOWED BACK TO THE DEALERSHIP. I HIT A CURB AND IF I WAS NOT AN EXPERIENCED DRIVER I COULD HAVE KILLED SOMEONE OR MYSELF OR MY 3 CHILDREN COULD HAVE BEEN HARMED IF THEY WERE IN THE VEHICLE. I HAVE PROVIDED A VIDEO OF THE INCIDENT ON MY YOUTUBE AND THE DOCUMENTATION FROM WHAT THE DEALERSHIP SAID THEY PERFORMED ON THE VEHICLE. THIS CAR NEEDS TO BE RECALLED AND OFF OF THE ROAD. PLEASE SAVE LIVES BECAUSE THIS WAS VERY SCARY AND I FEAR GETTING BACK INTO THE VEHICLE IF THEY FIX IT. I DO NOT WANT IT BACK. I WANT SAFETY FOR MY CHILDREN AND MYSELF. I AM A SOCIAL WORKER AND I DRIVE MY VEHICLE TO CLIENTS HOMES AND I CANNOT DO MY JOB IN FEAR THAT I MIGHT LOOSE MY LIFE. HTTPS://WWW.YOUTUBE.COM/WATCH?V=FCSX8MPCAG8 *TT *TR
Additional Notes:
6/20 THE ENGINE LIGHT CAME ON. THE DEALERSHIP CLAIMED THAT THEY PERFORMED THE DTC INSPECTION AND A SYSTEM UPDATE (TO PREVENT VEHICLE FROM STALLING). THE VEHICLE WAS RETURNED ON 6/23 AND IT BROKE DOWN ON 6/24. THE CAR WENT FROM 10MPH TO 43 MPH WHEN PRESSING ON THE GAS AND THEN INSTANTLY STOPPED AT AROUND 10MPH. THE VEHICLE TURNED OFF AND WAS UNABLE TO START AND HAD TO BE TOWED BACK TO THE DEALERSHIP. I HIT A CURB AND IF I WAS NOT AN EXPERIENCED DRIVER I COULD HAVE KILLED SOMEONE OR MYSELF OR MY 3 CHILDREN COULD HAVE BEEN HARMED IF THEY WERE IN THE VEHICLE. I HAVE PROVIDED A VIDEO OF THE INCIDENT ON MY YOUTUBE AND THE DOCUMENTATION FROM WHAT THE DEALERSHIP SAID THEY PERFORMED ON THE VEHICLE. THIS CAR NEEDS TO BE RECALLED AND OFF OF THE ROAD. PLEASE SAVE LIVES BECAUSE THIS WAS VERY SCARY AND I FEAR GETTING BACK INTO THE VEHICLE IF THEY FIX IT. I DO NOT WANT IT BACK. I WANT SAFETY FOR MY CHILDREN AND MYSELF. I AM A SOCIAL WORKER AND I DRIVE MY VEHICLE TO CLIENTS HOMES AND I CANNOT DO MY JOB IN FEAR THAT I MIGHT LOOSE MY LIFE. HTTPS://WWW.YOUTUBE.COM/WATCH?V=FCSX8MPCAG8 *TT *TR
Mfg Campaign: 11103656
Recall Date: Jun 24, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
DRIVING DOWN THE HWY WHEN THE VAN JUST TURNS COMPLETELY OFF ALMOST CAUSING A WRECK AND ALSO THE CONTROL PANEL FREEZES AND AC WILL NOT TURN ON AT ALL. IT WILL NOT LET YOU PRESS ANY BUTTONS
Corrective Action:
DRIVING DOWN THE HWY WHEN THE VAN JUST TURNS COMPLETELY OFF ALMOST CAUSING A WRECK AND ALSO THE CONTROL PANEL FREEZES AND AC WILL NOT TURN ON AT ALL. IT WILL NOT LET YOU PRESS ANY BUTTONS
Additional Notes:
DRIVING DOWN THE HWY WHEN THE VAN JUST TURNS COMPLETELY OFF ALMOST CAUSING A WRECK AND ALSO THE CONTROL PANEL FREEZES AND AC WILL NOT TURN ON AT ALL. IT WILL NOT LET YOU PRESS ANY BUTTONS
Mfg Campaign: 11103611
Recall Date: Jun 23, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
DRIVING DOWN THE HWY WHEN THE VAN JUST TURNS COMPLETELY OFF ALMOST CAUSING A WRECK AND ALSO THE CONTROL PANEL FREEZES AND AC WILL NOT TURN ON AT ALL. IT WILL NOT LET YOU PRESS ANY BUTTONS
Corrective Action:
DRIVING DOWN THE HWY WHEN THE VAN JUST TURNS COMPLETELY OFF ALMOST CAUSING A WRECK AND ALSO THE CONTROL PANEL FREEZES AND AC WILL NOT TURN ON AT ALL. IT WILL NOT LET YOU PRESS ANY BUTTONS
Additional Notes:
DRIVING DOWN THE HWY WHEN THE VAN JUST TURNS COMPLETELY OFF ALMOST CAUSING A WRECK AND ALSO THE CONTROL PANEL FREEZES AND AC WILL NOT TURN ON AT ALL. IT WILL NOT LET YOU PRESS ANY BUTTONS
Mfg Campaign: 11103611
Recall Date: Jun 23, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
IN THE MIDDLE OF DRIVING THE VEHICLE SUDDENLY SHUT DOWN. THE VEHICLE WAS REPAIRED BY A CHRYSLER DEALER, WAS DRIVEN APPROX. 2 BLOCKS AND SHUT DOWN, IN THE MIDDLE OF DRIVING, FOR A SECOND TIME.
Corrective Action:
IN THE MIDDLE OF DRIVING THE VEHICLE SUDDENLY SHUT DOWN. THE VEHICLE WAS REPAIRED BY A CHRYSLER DEALER, WAS DRIVEN APPROX. 2 BLOCKS AND SHUT DOWN, IN THE MIDDLE OF DRIVING, FOR A SECOND TIME.
Additional Notes:
IN THE MIDDLE OF DRIVING THE VEHICLE SUDDENLY SHUT DOWN. THE VEHICLE WAS REPAIRED BY A CHRYSLER DEALER, WAS DRIVEN APPROX. 2 BLOCKS AND SHUT DOWN, IN THE MIDDLE OF DRIVING, FOR A SECOND TIME.
Mfg Campaign: 11103022
Recall Date: Jun 21, 2018
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury