Complaints & Recalls
Official Safety Recalls - Important!
18 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 03A
Recall Date: Jan 17, 2023
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018-2019 Pacifica vehicles equipped with an 8.4 inch radio display, 360 degree surround view camera system, and seat back video screens. A software error can cause the rearview camera image to remain displayed on the radio after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: VE2
Recall Date: Dec 12, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2019 Pacifica vehicles equipped with engine stop/start systems. A loose battery ground connection may result in an intermittent loss of power steering assist and/or a stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V53
Recall Date: May 9, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Chrysler Pacifica and Pacifica hybrid vehicles. The right front lower control arm may separate from the steering knuckle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V15
Recall Date: Feb 28, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Chrysler Pacifica vehicles. The front axle halfshafts may have been incorrectly assembled, preventing the shaft from being properly secured to the constant-velocity (CV) joint.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U80
Recall Date: Jul 26, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles and 2018 Chrysler Pacifica non-hybrid vehicles. A component in the transmission may not have been welded properly, possibly causing the transmission to not transmit engine power to the wheels.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U85
Recall Date: Jul 26, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles. The Manual Park Release (MPR) plug may be removed without a tool. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U50
Recall Date: Jun 14, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T82
Recall Date: Dec 21, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles equipped with the 8-passenger seating option. In certain passenger seating and vehicle situations, the second-row center seating position seat belt buckle could cause the left outboard seat belt to become unlatched.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T54
Recall Date: Aug 31, 2017
Consumer Complaints
1.1K ComplaintsChrysler (fca Us, Llc)
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
THE FIRST INCIDENT OCCURRED WHEN I WAS IN A PARKING LOT. I GOT INTO MY CAR AND WHEN I WENT TO PRESS THE BRAKE AND PUSH TO START, MY BRAKE WAS LOCKED AND MY COMPUTER STARTED FLASHING SERVICE ELECTRONIC STABILITY CONTROL, PARK BRAKE UNAVAILABLE, ENTER AUTO-THEFT CODE AND OTHER NUMEROUS ERROR MESSAGES. I HAD TO HAVE MY CAR TOWED TO THE CLOSEST SERVICE AND THEY DIDN'T FIND ANYTHING WRONG. YESTERDAY I WAS IN TRAFFIC AT A STOP LIGHT AND MY CAR DINGED, THE CHECK ENGINE LIGHT CAME ON, AND MY CAR SAID TO PUT IT IN PARK AND RESTART (THIS HAPPENED TWICE AT THE SAME LIGHT) THEN THE ERROR MESSAGES STARTING FLASHING (SERVICE AIR BAG, SERVICE ELECTRONIC STABILITY CONTROL, BLIND SPOT ALERT UNAVAILABLE, ETC) TODAY WHEN I WENT TO START MY CAR THE ENGINE DID NOT COME ON AND THE SAME ERROR MESSAGES STARTING FLASHING AS WELL AS THE CHECK ENGINE. THIS BECAME AN ENTIRELY NEW CONCERN WHEN THIS STARTED HAPPENING WHILE I'M DRIVING. I HAVE TWO SMALL CHILDREN IN THE CAR, AND I'M PREGNANT. I JUST DON'T FEEL SAFE DRIVING AND THIS IS OUR MAIN VEHICLE, SO WE DON'T HAVE MUCH OF A CHOICE.
Corrective Action:
THE FIRST INCIDENT OCCURRED WHEN I WAS IN A PARKING LOT. I GOT INTO MY CAR AND WHEN I WENT TO PRESS THE BRAKE AND PUSH TO START, MY BRAKE WAS LOCKED AND MY COMPUTER STARTED FLASHING SERVICE ELECTRONIC STABILITY CONTROL, PARK BRAKE UNAVAILABLE, ENTER AUTO-THEFT CODE AND OTHER NUMEROUS ERROR MESSAGES. I HAD TO HAVE MY CAR TOWED TO THE CLOSEST SERVICE AND THEY DIDN'T FIND ANYTHING WRONG. YESTERDAY I WAS IN TRAFFIC AT A STOP LIGHT AND MY CAR DINGED, THE CHECK ENGINE LIGHT CAME ON, AND MY CAR SAID TO PUT IT IN PARK AND RESTART (THIS HAPPENED TWICE AT THE SAME LIGHT) THEN THE ERROR MESSAGES STARTING FLASHING (SERVICE AIR BAG, SERVICE ELECTRONIC STABILITY CONTROL, BLIND SPOT ALERT UNAVAILABLE, ETC) TODAY WHEN I WENT TO START MY CAR THE ENGINE DID NOT COME ON AND THE SAME ERROR MESSAGES STARTING FLASHING AS WELL AS THE CHECK ENGINE. THIS BECAME AN ENTIRELY NEW CONCERN WHEN THIS STARTED HAPPENING WHILE I'M DRIVING. I HAVE TWO SMALL CHILDREN IN THE CAR, AND I'M PREGNANT. I JUST DON'T FEEL SAFE DRIVING AND THIS IS OUR MAIN VEHICLE, SO WE DON'T HAVE MUCH OF A CHOICE.
Additional Notes:
THE FIRST INCIDENT OCCURRED WHEN I WAS IN A PARKING LOT. I GOT INTO MY CAR AND WHEN I WENT TO PRESS THE BRAKE AND PUSH TO START, MY BRAKE WAS LOCKED AND MY COMPUTER STARTED FLASHING SERVICE ELECTRONIC STABILITY CONTROL, PARK BRAKE UNAVAILABLE, ENTER AUTO-THEFT CODE AND OTHER NUMEROUS ERROR MESSAGES. I HAD TO HAVE MY CAR TOWED TO THE CLOSEST SERVICE AND THEY DIDN'T FIND ANYTHING WRONG. YESTERDAY I WAS IN TRAFFIC AT A STOP LIGHT AND MY CAR DINGED, THE CHECK ENGINE LIGHT CAME ON, AND MY CAR SAID TO PUT IT IN PARK AND RESTART (THIS HAPPENED TWICE AT THE SAME LIGHT) THEN THE ERROR MESSAGES STARTING FLASHING (SERVICE AIR BAG, SERVICE ELECTRONIC STABILITY CONTROL, BLIND SPOT ALERT UNAVAILABLE, ETC) TODAY WHEN I WENT TO START MY CAR THE ENGINE DID NOT COME ON AND THE SAME ERROR MESSAGES STARTING FLASHING AS WELL AS THE CHECK ENGINE. THIS BECAME AN ENTIRELY NEW CONCERN WHEN THIS STARTED HAPPENING WHILE I'M DRIVING. I HAVE TWO SMALL CHILDREN IN THE CAR, AND I'M PREGNANT. I JUST DON'T FEEL SAFE DRIVING AND THIS IS OUR MAIN VEHICLE, SO WE DON'T HAVE MUCH OF A CHOICE.
Mfg Campaign: 11131958
Recall Date: Sep 27, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE FIRST INCIDENT OCCURRED WHEN I WAS IN A PARKING LOT. I GOT INTO MY CAR AND WHEN I WENT TO PRESS THE BRAKE AND PUSH TO START, MY BRAKE WAS LOCKED AND MY COMPUTER STARTED FLASHING SERVICE ELECTRONIC STABILITY CONTROL, PARK BRAKE UNAVAILABLE, ENTER AUTO-THEFT CODE AND OTHER NUMEROUS ERROR MESSAGES. I HAD TO HAVE MY CAR TOWED TO THE CLOSEST SERVICE AND THEY DIDN'T FIND ANYTHING WRONG. YESTERDAY I WAS IN TRAFFIC AT A STOP LIGHT AND MY CAR DINGED, THE CHECK ENGINE LIGHT CAME ON, AND MY CAR SAID TO PUT IT IN PARK AND RESTART (THIS HAPPENED TWICE AT THE SAME LIGHT) THEN THE ERROR MESSAGES STARTING FLASHING (SERVICE AIR BAG, SERVICE ELECTRONIC STABILITY CONTROL, BLIND SPOT ALERT UNAVAILABLE, ETC) TODAY WHEN I WENT TO START MY CAR THE ENGINE DID NOT COME ON AND THE SAME ERROR MESSAGES STARTING FLASHING AS WELL AS THE CHECK ENGINE. THIS BECAME AN ENTIRELY NEW CONCERN WHEN THIS STARTED HAPPENING WHILE I'M DRIVING. I HAVE TWO SMALL CHILDREN IN THE CAR, AND I'M PREGNANT. I JUST DON'T FEEL SAFE DRIVING AND THIS IS OUR MAIN VEHICLE, SO WE DON'T HAVE MUCH OF A CHOICE.
Corrective Action:
THE FIRST INCIDENT OCCURRED WHEN I WAS IN A PARKING LOT. I GOT INTO MY CAR AND WHEN I WENT TO PRESS THE BRAKE AND PUSH TO START, MY BRAKE WAS LOCKED AND MY COMPUTER STARTED FLASHING SERVICE ELECTRONIC STABILITY CONTROL, PARK BRAKE UNAVAILABLE, ENTER AUTO-THEFT CODE AND OTHER NUMEROUS ERROR MESSAGES. I HAD TO HAVE MY CAR TOWED TO THE CLOSEST SERVICE AND THEY DIDN'T FIND ANYTHING WRONG. YESTERDAY I WAS IN TRAFFIC AT A STOP LIGHT AND MY CAR DINGED, THE CHECK ENGINE LIGHT CAME ON, AND MY CAR SAID TO PUT IT IN PARK AND RESTART (THIS HAPPENED TWICE AT THE SAME LIGHT) THEN THE ERROR MESSAGES STARTING FLASHING (SERVICE AIR BAG, SERVICE ELECTRONIC STABILITY CONTROL, BLIND SPOT ALERT UNAVAILABLE, ETC) TODAY WHEN I WENT TO START MY CAR THE ENGINE DID NOT COME ON AND THE SAME ERROR MESSAGES STARTING FLASHING AS WELL AS THE CHECK ENGINE. THIS BECAME AN ENTIRELY NEW CONCERN WHEN THIS STARTED HAPPENING WHILE I'M DRIVING. I HAVE TWO SMALL CHILDREN IN THE CAR, AND I'M PREGNANT. I JUST DON'T FEEL SAFE DRIVING AND THIS IS OUR MAIN VEHICLE, SO WE DON'T HAVE MUCH OF A CHOICE.
Additional Notes:
THE FIRST INCIDENT OCCURRED WHEN I WAS IN A PARKING LOT. I GOT INTO MY CAR AND WHEN I WENT TO PRESS THE BRAKE AND PUSH TO START, MY BRAKE WAS LOCKED AND MY COMPUTER STARTED FLASHING SERVICE ELECTRONIC STABILITY CONTROL, PARK BRAKE UNAVAILABLE, ENTER AUTO-THEFT CODE AND OTHER NUMEROUS ERROR MESSAGES. I HAD TO HAVE MY CAR TOWED TO THE CLOSEST SERVICE AND THEY DIDN'T FIND ANYTHING WRONG. YESTERDAY I WAS IN TRAFFIC AT A STOP LIGHT AND MY CAR DINGED, THE CHECK ENGINE LIGHT CAME ON, AND MY CAR SAID TO PUT IT IN PARK AND RESTART (THIS HAPPENED TWICE AT THE SAME LIGHT) THEN THE ERROR MESSAGES STARTING FLASHING (SERVICE AIR BAG, SERVICE ELECTRONIC STABILITY CONTROL, BLIND SPOT ALERT UNAVAILABLE, ETC) TODAY WHEN I WENT TO START MY CAR THE ENGINE DID NOT COME ON AND THE SAME ERROR MESSAGES STARTING FLASHING AS WELL AS THE CHECK ENGINE. THIS BECAME AN ENTIRELY NEW CONCERN WHEN THIS STARTED HAPPENING WHILE I'M DRIVING. I HAVE TWO SMALL CHILDREN IN THE CAR, AND I'M PREGNANT. I JUST DON'T FEEL SAFE DRIVING AND THIS IS OUR MAIN VEHICLE, SO WE DON'T HAVE MUCH OF A CHOICE.
Mfg Campaign: 11131958
Recall Date: Sep 27, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
2 DAYS AFTER PURCHASING CAR, THE CHECK ENGINE LIGHT CAME ON. I ASKED SERVICE FOLKS AT DEALERSHIP IF I CAN BRING IT IN. THEY SAID BRING IT IN THE NEXT DAY. LATER THAT DAY, MY WIFE DROVE TO STORE. SHE WAS IN FOR 15 MINUTES. WHEN SHE CAME BACK TO CAR IN PARKING LOT AND STARTED THE CAR THE MONITOR SAID SOMETHING ABOUT CAR BEING PUT IN "PARK" AND THEN HAD ELECTRIC FAILURE AFTER A STRANGE NOISE. WORRIED THAT POWER FAILURE COULD HAPPEN WHILE CAR IS IN MOTION. DEALER WOULD NOT REPLACE CAR UNLESS WE GAVE ALL 10S ON SURVEY, WHICH WE REFUSE TO DO. DEALERSHIP SERVICE SAID CAR HAD COMPLETE ELECTRIC FAILURE. WAS TOLD THIS WAS THE FIRST TIME THEY HAVE ENCOUNTERED THIS PROBLEM. SERVICE PERSON ALSO SAID THEY WERE AWARE OF DEFECTS IN PACIFICAS. I ASKED HOW COME THEY SOLD CARS WITH KNOWN DEFECTS DEALERSHIP STATED THEY HAVE LOTS OF CARS AND MANY HAVE DEFECTS.
Corrective Action:
2 DAYS AFTER PURCHASING CAR, THE CHECK ENGINE LIGHT CAME ON. I ASKED SERVICE FOLKS AT DEALERSHIP IF I CAN BRING IT IN. THEY SAID BRING IT IN THE NEXT DAY. LATER THAT DAY, MY WIFE DROVE TO STORE. SHE WAS IN FOR 15 MINUTES. WHEN SHE CAME BACK TO CAR IN PARKING LOT AND STARTED THE CAR THE MONITOR SAID SOMETHING ABOUT CAR BEING PUT IN "PARK" AND THEN HAD ELECTRIC FAILURE AFTER A STRANGE NOISE. WORRIED THAT POWER FAILURE COULD HAPPEN WHILE CAR IS IN MOTION. DEALER WOULD NOT REPLACE CAR UNLESS WE GAVE ALL 10S ON SURVEY, WHICH WE REFUSE TO DO. DEALERSHIP SERVICE SAID CAR HAD COMPLETE ELECTRIC FAILURE. WAS TOLD THIS WAS THE FIRST TIME THEY HAVE ENCOUNTERED THIS PROBLEM. SERVICE PERSON ALSO SAID THEY WERE AWARE OF DEFECTS IN PACIFICAS. I ASKED HOW COME THEY SOLD CARS WITH KNOWN DEFECTS DEALERSHIP STATED THEY HAVE LOTS OF CARS AND MANY HAVE DEFECTS.
Additional Notes:
2 DAYS AFTER PURCHASING CAR, THE CHECK ENGINE LIGHT CAME ON. I ASKED SERVICE FOLKS AT DEALERSHIP IF I CAN BRING IT IN. THEY SAID BRING IT IN THE NEXT DAY. LATER THAT DAY, MY WIFE DROVE TO STORE. SHE WAS IN FOR 15 MINUTES. WHEN SHE CAME BACK TO CAR IN PARKING LOT AND STARTED THE CAR THE MONITOR SAID SOMETHING ABOUT CAR BEING PUT IN "PARK" AND THEN HAD ELECTRIC FAILURE AFTER A STRANGE NOISE. WORRIED THAT POWER FAILURE COULD HAPPEN WHILE CAR IS IN MOTION. DEALER WOULD NOT REPLACE CAR UNLESS WE GAVE ALL 10S ON SURVEY, WHICH WE REFUSE TO DO. DEALERSHIP SERVICE SAID CAR HAD COMPLETE ELECTRIC FAILURE. WAS TOLD THIS WAS THE FIRST TIME THEY HAVE ENCOUNTERED THIS PROBLEM. SERVICE PERSON ALSO SAID THEY WERE AWARE OF DEFECTS IN PACIFICAS. I ASKED HOW COME THEY SOLD CARS WITH KNOWN DEFECTS DEALERSHIP STATED THEY HAVE LOTS OF CARS AND MANY HAVE DEFECTS.
Mfg Campaign: 11132016
Recall Date: Sep 27, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
2 DAYS AFTER PURCHASING CAR, THE CHECK ENGINE LIGHT CAME ON. I ASKED SERVICE FOLKS AT DEALERSHIP IF I CAN BRING IT IN. THEY SAID BRING IT IN THE NEXT DAY. LATER THAT DAY, MY WIFE DROVE TO STORE. SHE WAS IN FOR 15 MINUTES. WHEN SHE CAME BACK TO CAR IN PARKING LOT AND STARTED THE CAR THE MONITOR SAID SOMETHING ABOUT CAR BEING PUT IN "PARK" AND THEN HAD ELECTRIC FAILURE AFTER A STRANGE NOISE. WORRIED THAT POWER FAILURE COULD HAPPEN WHILE CAR IS IN MOTION. DEALER WOULD NOT REPLACE CAR UNLESS WE GAVE ALL 10S ON SURVEY, WHICH WE REFUSE TO DO. DEALERSHIP SERVICE SAID CAR HAD COMPLETE ELECTRIC FAILURE. WAS TOLD THIS WAS THE FIRST TIME THEY HAVE ENCOUNTERED THIS PROBLEM. SERVICE PERSON ALSO SAID THEY WERE AWARE OF DEFECTS IN PACIFICAS. I ASKED HOW COME THEY SOLD CARS WITH KNOWN DEFECTS DEALERSHIP STATED THEY HAVE LOTS OF CARS AND MANY HAVE DEFECTS.
Corrective Action:
2 DAYS AFTER PURCHASING CAR, THE CHECK ENGINE LIGHT CAME ON. I ASKED SERVICE FOLKS AT DEALERSHIP IF I CAN BRING IT IN. THEY SAID BRING IT IN THE NEXT DAY. LATER THAT DAY, MY WIFE DROVE TO STORE. SHE WAS IN FOR 15 MINUTES. WHEN SHE CAME BACK TO CAR IN PARKING LOT AND STARTED THE CAR THE MONITOR SAID SOMETHING ABOUT CAR BEING PUT IN "PARK" AND THEN HAD ELECTRIC FAILURE AFTER A STRANGE NOISE. WORRIED THAT POWER FAILURE COULD HAPPEN WHILE CAR IS IN MOTION. DEALER WOULD NOT REPLACE CAR UNLESS WE GAVE ALL 10S ON SURVEY, WHICH WE REFUSE TO DO. DEALERSHIP SERVICE SAID CAR HAD COMPLETE ELECTRIC FAILURE. WAS TOLD THIS WAS THE FIRST TIME THEY HAVE ENCOUNTERED THIS PROBLEM. SERVICE PERSON ALSO SAID THEY WERE AWARE OF DEFECTS IN PACIFICAS. I ASKED HOW COME THEY SOLD CARS WITH KNOWN DEFECTS DEALERSHIP STATED THEY HAVE LOTS OF CARS AND MANY HAVE DEFECTS.
Additional Notes:
2 DAYS AFTER PURCHASING CAR, THE CHECK ENGINE LIGHT CAME ON. I ASKED SERVICE FOLKS AT DEALERSHIP IF I CAN BRING IT IN. THEY SAID BRING IT IN THE NEXT DAY. LATER THAT DAY, MY WIFE DROVE TO STORE. SHE WAS IN FOR 15 MINUTES. WHEN SHE CAME BACK TO CAR IN PARKING LOT AND STARTED THE CAR THE MONITOR SAID SOMETHING ABOUT CAR BEING PUT IN "PARK" AND THEN HAD ELECTRIC FAILURE AFTER A STRANGE NOISE. WORRIED THAT POWER FAILURE COULD HAPPEN WHILE CAR IS IN MOTION. DEALER WOULD NOT REPLACE CAR UNLESS WE GAVE ALL 10S ON SURVEY, WHICH WE REFUSE TO DO. DEALERSHIP SERVICE SAID CAR HAD COMPLETE ELECTRIC FAILURE. WAS TOLD THIS WAS THE FIRST TIME THEY HAVE ENCOUNTERED THIS PROBLEM. SERVICE PERSON ALSO SAID THEY WERE AWARE OF DEFECTS IN PACIFICAS. I ASKED HOW COME THEY SOLD CARS WITH KNOWN DEFECTS DEALERSHIP STATED THEY HAVE LOTS OF CARS AND MANY HAVE DEFECTS.
Mfg Campaign: 11132016
Recall Date: Sep 27, 2018
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
2 DAYS AFTER PURCHASING CAR, THE CHECK ENGINE LIGHT CAME ON. I ASKED SERVICE FOLKS AT DEALERSHIP IF I CAN BRING IT IN. THEY SAID BRING IT IN THE NEXT DAY. LATER THAT DAY, MY WIFE DROVE TO STORE. SHE WAS IN FOR 15 MINUTES. WHEN SHE CAME BACK TO CAR IN PARKING LOT AND STARTED THE CAR THE MONITOR SAID SOMETHING ABOUT CAR BEING PUT IN "PARK" AND THEN HAD ELECTRIC FAILURE AFTER A STRANGE NOISE. WORRIED THAT POWER FAILURE COULD HAPPEN WHILE CAR IS IN MOTION. DEALER WOULD NOT REPLACE CAR UNLESS WE GAVE ALL 10S ON SURVEY, WHICH WE REFUSE TO DO. DEALERSHIP SERVICE SAID CAR HAD COMPLETE ELECTRIC FAILURE. WAS TOLD THIS WAS THE FIRST TIME THEY HAVE ENCOUNTERED THIS PROBLEM. SERVICE PERSON ALSO SAID THEY WERE AWARE OF DEFECTS IN PACIFICAS. I ASKED HOW COME THEY SOLD CARS WITH KNOWN DEFECTS DEALERSHIP STATED THEY HAVE LOTS OF CARS AND MANY HAVE DEFECTS.
Corrective Action:
2 DAYS AFTER PURCHASING CAR, THE CHECK ENGINE LIGHT CAME ON. I ASKED SERVICE FOLKS AT DEALERSHIP IF I CAN BRING IT IN. THEY SAID BRING IT IN THE NEXT DAY. LATER THAT DAY, MY WIFE DROVE TO STORE. SHE WAS IN FOR 15 MINUTES. WHEN SHE CAME BACK TO CAR IN PARKING LOT AND STARTED THE CAR THE MONITOR SAID SOMETHING ABOUT CAR BEING PUT IN "PARK" AND THEN HAD ELECTRIC FAILURE AFTER A STRANGE NOISE. WORRIED THAT POWER FAILURE COULD HAPPEN WHILE CAR IS IN MOTION. DEALER WOULD NOT REPLACE CAR UNLESS WE GAVE ALL 10S ON SURVEY, WHICH WE REFUSE TO DO. DEALERSHIP SERVICE SAID CAR HAD COMPLETE ELECTRIC FAILURE. WAS TOLD THIS WAS THE FIRST TIME THEY HAVE ENCOUNTERED THIS PROBLEM. SERVICE PERSON ALSO SAID THEY WERE AWARE OF DEFECTS IN PACIFICAS. I ASKED HOW COME THEY SOLD CARS WITH KNOWN DEFECTS DEALERSHIP STATED THEY HAVE LOTS OF CARS AND MANY HAVE DEFECTS.
Additional Notes:
2 DAYS AFTER PURCHASING CAR, THE CHECK ENGINE LIGHT CAME ON. I ASKED SERVICE FOLKS AT DEALERSHIP IF I CAN BRING IT IN. THEY SAID BRING IT IN THE NEXT DAY. LATER THAT DAY, MY WIFE DROVE TO STORE. SHE WAS IN FOR 15 MINUTES. WHEN SHE CAME BACK TO CAR IN PARKING LOT AND STARTED THE CAR THE MONITOR SAID SOMETHING ABOUT CAR BEING PUT IN "PARK" AND THEN HAD ELECTRIC FAILURE AFTER A STRANGE NOISE. WORRIED THAT POWER FAILURE COULD HAPPEN WHILE CAR IS IN MOTION. DEALER WOULD NOT REPLACE CAR UNLESS WE GAVE ALL 10S ON SURVEY, WHICH WE REFUSE TO DO. DEALERSHIP SERVICE SAID CAR HAD COMPLETE ELECTRIC FAILURE. WAS TOLD THIS WAS THE FIRST TIME THEY HAVE ENCOUNTERED THIS PROBLEM. SERVICE PERSON ALSO SAID THEY WERE AWARE OF DEFECTS IN PACIFICAS. I ASKED HOW COME THEY SOLD CARS WITH KNOWN DEFECTS DEALERSHIP STATED THEY HAVE LOTS OF CARS AND MANY HAVE DEFECTS.
Mfg Campaign: 11132016
Recall Date: Sep 27, 2018
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
AFTER DRIVING THE VAN IN REVERSE, THE TYPICAL PROCESS IS TO STOP THE VAN, PUT IT INTO DRIVE, AND BEGIN GOING FORWARD. OCCASSIONALLY, HOWEVER, WITHIN A FEW SECONDS OF SHIFTING INTO DRIVE THE CAN VERY ABRUPTLY AND DANGEROUSLY ENGAGES THE EMERGENCY PARKING BRAKE AND I BECOME STUCK ON THE ROAD SCARED TO DRIVE AND IN THE MIDDLE OF TRAFFIC! APPLIES TO 2018 CHRYSLER PACIFICA HYBRID TOURING L
Corrective Action:
AFTER DRIVING THE VAN IN REVERSE, THE TYPICAL PROCESS IS TO STOP THE VAN, PUT IT INTO DRIVE, AND BEGIN GOING FORWARD. OCCASSIONALLY, HOWEVER, WITHIN A FEW SECONDS OF SHIFTING INTO DRIVE THE CAN VERY ABRUPTLY AND DANGEROUSLY ENGAGES THE EMERGENCY PARKING BRAKE AND I BECOME STUCK ON THE ROAD SCARED TO DRIVE AND IN THE MIDDLE OF TRAFFIC! APPLIES TO 2018 CHRYSLER PACIFICA HYBRID TOURING L
Additional Notes:
AFTER DRIVING THE VAN IN REVERSE, THE TYPICAL PROCESS IS TO STOP THE VAN, PUT IT INTO DRIVE, AND BEGIN GOING FORWARD. OCCASSIONALLY, HOWEVER, WITHIN A FEW SECONDS OF SHIFTING INTO DRIVE THE CAN VERY ABRUPTLY AND DANGEROUSLY ENGAGES THE EMERGENCY PARKING BRAKE AND I BECOME STUCK ON THE ROAD SCARED TO DRIVE AND IN THE MIDDLE OF TRAFFIC! APPLIES TO 2018 CHRYSLER PACIFICA HYBRID TOURING L
Mfg Campaign: 11131640
Recall Date: Sep 26, 2018
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE
Potential Consequences:
MY NEW PACIFICA IS EQUIPPED FOR THE FORWARD COLLISION WARNING SYSTEM. THIS IS ONE OF THE BIG REASONS I CHANGED TO THIS EXACT VAN. WELL, IT DOESN'T WORK. I HAVE TRIED TO GET IT TO ENGAGE, NO WARNINGS, NO BRAKING, NO ANYTHING. I HAVE HAD IT IN THE DEALERSHIP AND THEY CLAIM THEY TRIED IT AND IT WORKED BUT THE SERVICE GUY REFUSED TO DO IT AGAIN BECAUSE IT WASN'T SAFE. UMMM, ISN'T THAT THE WHOLE PURPOSE OF IT? IT IS SET TO THE FARTHEST DISTANCE SETTING AND NOT WORKING. I HAVE HAD TO SLAM ON THE BRAKES WHEN TESTING IT, SO KNOW THAT IT IS NOT WORKING. THE DEALER IS GIVING ME THE RUN AROUND BUT I HAVE READ THAT MANY OTHERS HAVE THE SAME ISSUE. THIS NEEDS TO WORK! I PAID EXTRA FOR THIS PACKAGE AND AM VERY DISAPPOINTED. A NEW 45000 VAN THAT DOESN'T DO WHAT IT IS SUPPOSE TO IS RIDICULOUS.
Corrective Action:
MY NEW PACIFICA IS EQUIPPED FOR THE FORWARD COLLISION WARNING SYSTEM. THIS IS ONE OF THE BIG REASONS I CHANGED TO THIS EXACT VAN. WELL, IT DOESN'T WORK. I HAVE TRIED TO GET IT TO ENGAGE, NO WARNINGS, NO BRAKING, NO ANYTHING. I HAVE HAD IT IN THE DEALERSHIP AND THEY CLAIM THEY TRIED IT AND IT WORKED BUT THE SERVICE GUY REFUSED TO DO IT AGAIN BECAUSE IT WASN'T SAFE. UMMM, ISN'T THAT THE WHOLE PURPOSE OF IT? IT IS SET TO THE FARTHEST DISTANCE SETTING AND NOT WORKING. I HAVE HAD TO SLAM ON THE BRAKES WHEN TESTING IT, SO KNOW THAT IT IS NOT WORKING. THE DEALER IS GIVING ME THE RUN AROUND BUT I HAVE READ THAT MANY OTHERS HAVE THE SAME ISSUE. THIS NEEDS TO WORK! I PAID EXTRA FOR THIS PACKAGE AND AM VERY DISAPPOINTED. A NEW 45000 VAN THAT DOESN'T DO WHAT IT IS SUPPOSE TO IS RIDICULOUS.
Additional Notes:
MY NEW PACIFICA IS EQUIPPED FOR THE FORWARD COLLISION WARNING SYSTEM. THIS IS ONE OF THE BIG REASONS I CHANGED TO THIS EXACT VAN. WELL, IT DOESN'T WORK. I HAVE TRIED TO GET IT TO ENGAGE, NO WARNINGS, NO BRAKING, NO ANYTHING. I HAVE HAD IT IN THE DEALERSHIP AND THEY CLAIM THEY TRIED IT AND IT WORKED BUT THE SERVICE GUY REFUSED TO DO IT AGAIN BECAUSE IT WASN'T SAFE. UMMM, ISN'T THAT THE WHOLE PURPOSE OF IT? IT IS SET TO THE FARTHEST DISTANCE SETTING AND NOT WORKING. I HAVE HAD TO SLAM ON THE BRAKES WHEN TESTING IT, SO KNOW THAT IT IS NOT WORKING. THE DEALER IS GIVING ME THE RUN AROUND BUT I HAVE READ THAT MANY OTHERS HAVE THE SAME ISSUE. THIS NEEDS TO WORK! I PAID EXTRA FOR THIS PACKAGE AND AM VERY DISAPPOINTED. A NEW 45000 VAN THAT DOESN'T DO WHAT IT IS SUPPOSE TO IS RIDICULOUS.
Mfg Campaign: 11131532
Recall Date: Sep 25, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA. WHILE THE CONTACT'S SPOUSE WAS DRIVING 45-50 MPH, THE VEHICLE STALLED WITHOUT WARNING AND AN AUDIBLE CHIME WAS HEARD. THE CONTACT QUICKLY SNATCHED THE STEERING WHEEL OUT OF HIS SPOUSE'S HANDS AND GUIDED THE VEHICLE TO THE SIDE OF THE ROAD. THE CONTACT STATED THAT THE VEHICLE WAS INVOLVED IN A MINOR CRASH WITH A CURB IN A CONSTRUCTION ZONE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE SUSTAINED MINOR DAMAGE TO THE UNDERSIDE OF THE BUMPER AND FOG LIGHTS. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND TOOK IT TO MCINERNEY'S WOODHAVEN CHRYSLER JEEP (LOCATED AT 23940 ALLEN RD, WOODHAVEN, MI 48183, (734) 362-3100). THE DEALER DIAGNOSED THAT THERE WAS A LOOSE WIRE UNDER THE DASHBOARD. THE VEHICLE WAS REPAIRED. THE MECHANIC WAS ALSO UNABLE TO RETRIEVE A FAULT CODE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 10,000.
Corrective Action:
TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA. WHILE THE CONTACT'S SPOUSE WAS DRIVING 45-50 MPH, THE VEHICLE STALLED WITHOUT WARNING AND AN AUDIBLE CHIME WAS HEARD. THE CONTACT QUICKLY SNATCHED THE STEERING WHEEL OUT OF HIS SPOUSE'S HANDS AND GUIDED THE VEHICLE TO THE SIDE OF THE ROAD. THE CONTACT STATED THAT THE VEHICLE WAS INVOLVED IN A MINOR CRASH WITH A CURB IN A CONSTRUCTION ZONE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE SUSTAINED MINOR DAMAGE TO THE UNDERSIDE OF THE BUMPER AND FOG LIGHTS. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND TOOK IT TO MCINERNEY'S WOODHAVEN CHRYSLER JEEP (LOCATED AT 23940 ALLEN RD, WOODHAVEN, MI 48183, (734) 362-3100). THE DEALER DIAGNOSED THAT THERE WAS A LOOSE WIRE UNDER THE DASHBOARD. THE VEHICLE WAS REPAIRED. THE MECHANIC WAS ALSO UNABLE TO RETRIEVE A FAULT CODE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 10,000.
Additional Notes:
TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA. WHILE THE CONTACT'S SPOUSE WAS DRIVING 45-50 MPH, THE VEHICLE STALLED WITHOUT WARNING AND AN AUDIBLE CHIME WAS HEARD. THE CONTACT QUICKLY SNATCHED THE STEERING WHEEL OUT OF HIS SPOUSE'S HANDS AND GUIDED THE VEHICLE TO THE SIDE OF THE ROAD. THE CONTACT STATED THAT THE VEHICLE WAS INVOLVED IN A MINOR CRASH WITH A CURB IN A CONSTRUCTION ZONE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE SUSTAINED MINOR DAMAGE TO THE UNDERSIDE OF THE BUMPER AND FOG LIGHTS. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND TOOK IT TO MCINERNEY'S WOODHAVEN CHRYSLER JEEP (LOCATED AT 23940 ALLEN RD, WOODHAVEN, MI 48183, (734) 362-3100). THE DEALER DIAGNOSED THAT THERE WAS A LOOSE WIRE UNDER THE DASHBOARD. THE VEHICLE WAS REPAIRED. THE MECHANIC WAS ALSO UNABLE TO RETRIEVE A FAULT CODE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 10,000.
Mfg Campaign: 11130318
Recall Date: Sep 20, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE VEHICLE SPONTANEOUSLY SHUT OFF WHILE DRIVING. THE VEHICLE WAS ABLE TO BE RESTARTED AFTER COMING TO A STOP
Corrective Action:
THE VEHICLE SPONTANEOUSLY SHUT OFF WHILE DRIVING. THE VEHICLE WAS ABLE TO BE RESTARTED AFTER COMING TO A STOP
Additional Notes:
THE VEHICLE SPONTANEOUSLY SHUT OFF WHILE DRIVING. THE VEHICLE WAS ABLE TO BE RESTARTED AFTER COMING TO A STOP
Mfg Campaign: 11130343
Recall Date: Sep 20, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE VEHICLE SPONTANEOUSLY SHUT OFF WHILE DRIVING. THE VEHICLE WAS ABLE TO BE RESTARTED AFTER COMING TO A STOP
Corrective Action:
THE VEHICLE SPONTANEOUSLY SHUT OFF WHILE DRIVING. THE VEHICLE WAS ABLE TO BE RESTARTED AFTER COMING TO A STOP
Additional Notes:
THE VEHICLE SPONTANEOUSLY SHUT OFF WHILE DRIVING. THE VEHICLE WAS ABLE TO BE RESTARTED AFTER COMING TO A STOP
Mfg Campaign: 11130343
Recall Date: Sep 20, 2018
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
2018 PACIFICA HAS 218 MILES ON IT. BOUGHT IT 4 DAYS AGO. WHILE DRIVING DOWN THE ROAD THE POWER STEERING COMPLETELY FAILS. WHEN THIS HAPPENS VAN PULLS HARD TO THE RIGHT. THIS HAS HAPPENED 3 TIMES. POWER STEERING SERVICE LIGHT, CHECK ENGINE LIGHT ARE BOTH ON. TURNING VAN OFF AND RESTARTING FIXES THE PROBLEM, FOR AWHILE. CALLED DEALERSHIP AND WAS TOLD " THAT DOESN'T MAKE SENSE". TAKING IT IN FIRST THING MONDAY MORNING.
Corrective Action:
2018 PACIFICA HAS 218 MILES ON IT. BOUGHT IT 4 DAYS AGO. WHILE DRIVING DOWN THE ROAD THE POWER STEERING COMPLETELY FAILS. WHEN THIS HAPPENS VAN PULLS HARD TO THE RIGHT. THIS HAS HAPPENED 3 TIMES. POWER STEERING SERVICE LIGHT, CHECK ENGINE LIGHT ARE BOTH ON. TURNING VAN OFF AND RESTARTING FIXES THE PROBLEM, FOR AWHILE. CALLED DEALERSHIP AND WAS TOLD " THAT DOESN'T MAKE SENSE". TAKING IT IN FIRST THING MONDAY MORNING.
Additional Notes:
2018 PACIFICA HAS 218 MILES ON IT. BOUGHT IT 4 DAYS AGO. WHILE DRIVING DOWN THE ROAD THE POWER STEERING COMPLETELY FAILS. WHEN THIS HAPPENS VAN PULLS HARD TO THE RIGHT. THIS HAS HAPPENED 3 TIMES. POWER STEERING SERVICE LIGHT, CHECK ENGINE LIGHT ARE BOTH ON. TURNING VAN OFF AND RESTARTING FIXES THE PROBLEM, FOR AWHILE. CALLED DEALERSHIP AND WAS TOLD " THAT DOESN'T MAKE SENSE". TAKING IT IN FIRST THING MONDAY MORNING.
Mfg Campaign: 11129705
Recall Date: Sep 15, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WITH START/STOP ON, SITTING AT A STOP SIGN OR LIGHT, CAR STOPS AS IT'S SUPPOSED TO, THEN I REMOVE MY FOOT FROM THE BRAKE AND IT ROLLS BACKWARD. IT DOESN'T DO IT ALL THE TIME, DEALER UNABLE TO REPLICATE ISSUE AND SENDS ME HOME. I ARGUE STATING MY VEHICLE IS NOT SAFE FOR MY CHILDREN! ONCE IT ROLLED ME INTO A MAILBOX SHATTERING MY REAR WINDOW!
Corrective Action:
WITH START/STOP ON, SITTING AT A STOP SIGN OR LIGHT, CAR STOPS AS IT'S SUPPOSED TO, THEN I REMOVE MY FOOT FROM THE BRAKE AND IT ROLLS BACKWARD. IT DOESN'T DO IT ALL THE TIME, DEALER UNABLE TO REPLICATE ISSUE AND SENDS ME HOME. I ARGUE STATING MY VEHICLE IS NOT SAFE FOR MY CHILDREN! ONCE IT ROLLED ME INTO A MAILBOX SHATTERING MY REAR WINDOW!
Additional Notes:
WITH START/STOP ON, SITTING AT A STOP SIGN OR LIGHT, CAR STOPS AS IT'S SUPPOSED TO, THEN I REMOVE MY FOOT FROM THE BRAKE AND IT ROLLS BACKWARD. IT DOESN'T DO IT ALL THE TIME, DEALER UNABLE TO REPLICATE ISSUE AND SENDS ME HOME. I ARGUE STATING MY VEHICLE IS NOT SAFE FOR MY CHILDREN! ONCE IT ROLLED ME INTO A MAILBOX SHATTERING MY REAR WINDOW!
Mfg Campaign: 11128716
Recall Date: Sep 11, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MINIVAN STALLED SEASED OPERATING AS DRIVING NORMAL SPEED IN MOTION ON A CITY STREET TRIED RESTARTING VEHICLE KEPT STALLING AUTOMATICALLY TURNED OFF COULD NOT TURN WHEEL KEPT STALLING SHUTTING OFF WHILE IN NORMAL OPERATION COULD NOT BRAKE COULD NOT ACCILATATE SCREEN SAID PUT IN PARK TO PUT IN DRIVE...CHECK ENGINE LIGHT WAS ON
Corrective Action:
MINIVAN STALLED SEASED OPERATING AS DRIVING NORMAL SPEED IN MOTION ON A CITY STREET TRIED RESTARTING VEHICLE KEPT STALLING AUTOMATICALLY TURNED OFF COULD NOT TURN WHEEL KEPT STALLING SHUTTING OFF WHILE IN NORMAL OPERATION COULD NOT BRAKE COULD NOT ACCILATATE SCREEN SAID PUT IN PARK TO PUT IN DRIVE...CHECK ENGINE LIGHT WAS ON
Additional Notes:
MINIVAN STALLED SEASED OPERATING AS DRIVING NORMAL SPEED IN MOTION ON A CITY STREET TRIED RESTARTING VEHICLE KEPT STALLING AUTOMATICALLY TURNED OFF COULD NOT TURN WHEEL KEPT STALLING SHUTTING OFF WHILE IN NORMAL OPERATION COULD NOT BRAKE COULD NOT ACCILATATE SCREEN SAID PUT IN PARK TO PUT IN DRIVE...CHECK ENGINE LIGHT WAS ON
Mfg Campaign: 11124687
Recall Date: Sep 6, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
MINIVAN STALLED SEASED OPERATING AS DRIVING NORMAL SPEED IN MOTION ON A CITY STREET TRIED RESTARTING VEHICLE KEPT STALLING AUTOMATICALLY TURNED OFF COULD NOT TURN WHEEL KEPT STALLING SHUTTING OFF WHILE IN NORMAL OPERATION COULD NOT BRAKE COULD NOT ACCILATATE SCREEN SAID PUT IN PARK TO PUT IN DRIVE...CHECK ENGINE LIGHT WAS ON
Corrective Action:
MINIVAN STALLED SEASED OPERATING AS DRIVING NORMAL SPEED IN MOTION ON A CITY STREET TRIED RESTARTING VEHICLE KEPT STALLING AUTOMATICALLY TURNED OFF COULD NOT TURN WHEEL KEPT STALLING SHUTTING OFF WHILE IN NORMAL OPERATION COULD NOT BRAKE COULD NOT ACCILATATE SCREEN SAID PUT IN PARK TO PUT IN DRIVE...CHECK ENGINE LIGHT WAS ON
Additional Notes:
MINIVAN STALLED SEASED OPERATING AS DRIVING NORMAL SPEED IN MOTION ON A CITY STREET TRIED RESTARTING VEHICLE KEPT STALLING AUTOMATICALLY TURNED OFF COULD NOT TURN WHEEL KEPT STALLING SHUTTING OFF WHILE IN NORMAL OPERATION COULD NOT BRAKE COULD NOT ACCILATATE SCREEN SAID PUT IN PARK TO PUT IN DRIVE...CHECK ENGINE LIGHT WAS ON
Mfg Campaign: 11124687
Recall Date: Sep 6, 2018
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
MINIVAN STALLED SEASED OPERATING AS DRIVING NORMAL SPEED IN MOTION ON A CITY STREET TRIED RESTARTING VEHICLE KEPT STALLING AUTOMATICALLY TURNED OFF COULD NOT TURN WHEEL KEPT STALLING SHUTTING OFF WHILE IN NORMAL OPERATION COULD NOT BRAKE COULD NOT ACCILATATE SCREEN SAID PUT IN PARK TO PUT IN DRIVE...CHECK ENGINE LIGHT WAS ON
Corrective Action:
MINIVAN STALLED SEASED OPERATING AS DRIVING NORMAL SPEED IN MOTION ON A CITY STREET TRIED RESTARTING VEHICLE KEPT STALLING AUTOMATICALLY TURNED OFF COULD NOT TURN WHEEL KEPT STALLING SHUTTING OFF WHILE IN NORMAL OPERATION COULD NOT BRAKE COULD NOT ACCILATATE SCREEN SAID PUT IN PARK TO PUT IN DRIVE...CHECK ENGINE LIGHT WAS ON
Additional Notes:
MINIVAN STALLED SEASED OPERATING AS DRIVING NORMAL SPEED IN MOTION ON A CITY STREET TRIED RESTARTING VEHICLE KEPT STALLING AUTOMATICALLY TURNED OFF COULD NOT TURN WHEEL KEPT STALLING SHUTTING OFF WHILE IN NORMAL OPERATION COULD NOT BRAKE COULD NOT ACCILATATE SCREEN SAID PUT IN PARK TO PUT IN DRIVE...CHECK ENGINE LIGHT WAS ON
Mfg Campaign: 11124687
Recall Date: Sep 6, 2018
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
I HAVE HAD MY VEHICLE EXACTLY 1 MONTH. I HAVE NOTICED WHEN TAKING A SHARP RIGHT OR LEFT TURN GOING APPROX. 20MPH, THE STEERING WHEEL WILL RIP OUT OF MY HAND. TODAY WHILE DRIVING STRAIGHT GOING ABOUT 34MPH MY POWER STEERING WAS COMPLETELY GONE AND I HAD A LIGHT FLASHING ON THE INSTRUMENT PANEL TO SERVICE POWER STEERING. I PULLED OFF TO THE SIDE OF THE ROAD WHICH WAS VERY DIFFICULT, TURNED MY VEHICLE OFF AND THAN BACK ON AND IT HAD RESET ITSELF. NOT HAPPY WITH LESS THAN 1,000 MILES ON THIS VEHICLE.
Corrective Action:
I HAVE HAD MY VEHICLE EXACTLY 1 MONTH. I HAVE NOTICED WHEN TAKING A SHARP RIGHT OR LEFT TURN GOING APPROX. 20MPH, THE STEERING WHEEL WILL RIP OUT OF MY HAND. TODAY WHILE DRIVING STRAIGHT GOING ABOUT 34MPH MY POWER STEERING WAS COMPLETELY GONE AND I HAD A LIGHT FLASHING ON THE INSTRUMENT PANEL TO SERVICE POWER STEERING. I PULLED OFF TO THE SIDE OF THE ROAD WHICH WAS VERY DIFFICULT, TURNED MY VEHICLE OFF AND THAN BACK ON AND IT HAD RESET ITSELF. NOT HAPPY WITH LESS THAN 1,000 MILES ON THIS VEHICLE.
Additional Notes:
I HAVE HAD MY VEHICLE EXACTLY 1 MONTH. I HAVE NOTICED WHEN TAKING A SHARP RIGHT OR LEFT TURN GOING APPROX. 20MPH, THE STEERING WHEEL WILL RIP OUT OF MY HAND. TODAY WHILE DRIVING STRAIGHT GOING ABOUT 34MPH MY POWER STEERING WAS COMPLETELY GONE AND I HAD A LIGHT FLASHING ON THE INSTRUMENT PANEL TO SERVICE POWER STEERING. I PULLED OFF TO THE SIDE OF THE ROAD WHICH WAS VERY DIFFICULT, TURNED MY VEHICLE OFF AND THAN BACK ON AND IT HAD RESET ITSELF. NOT HAPPY WITH LESS THAN 1,000 MILES ON THIS VEHICLE.
Mfg Campaign: 11124707
Recall Date: Sep 6, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA. WHILE DRIVING 5 MPH AND MAKING A LEFT TURN, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS TAKEN TO PHILLIPS CHRYSLER JEEP DODGE RAM (LOCATED AT 3440 S PINE AVE, OCALA, FL 34471, (352) 732-7577) TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE OR RETRIEVE A FAULT CODE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 7,000. **TR CONSUMER STATED VEHICLE LOST POWER AS ENTERING INTERSECTION. I AM NOT SURE IT STALLED, I THINK MORE LIKELY LOST ACCELERATOR CONTROL, AS I DID NOT SEE ANY WARNING LIGHTS. IT WAS A DOWN HILL "COAST" TO STOP ABOUT 300 YARDS SO NOT CLEAR IF VEHICLE WAS "COASTING" OR DRIVING AT IDLE SPEED. PUTTING INTO PARK, PUSHING ENGINE BUTTON TO STOP AND START SOLVED THE PROBLEM. UPDATED 11/1/18*JB
Corrective Action:
TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA. WHILE DRIVING 5 MPH AND MAKING A LEFT TURN, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS TAKEN TO PHILLIPS CHRYSLER JEEP DODGE RAM (LOCATED AT 3440 S PINE AVE, OCALA, FL 34471, (352) 732-7577) TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE OR RETRIEVE A FAULT CODE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 7,000. **TR CONSUMER STATED VEHICLE LOST POWER AS ENTERING INTERSECTION. I AM NOT SURE IT STALLED, I THINK MORE LIKELY LOST ACCELERATOR CONTROL, AS I DID NOT SEE ANY WARNING LIGHTS. IT WAS A DOWN HILL "COAST" TO STOP ABOUT 300 YARDS SO NOT CLEAR IF VEHICLE WAS "COASTING" OR DRIVING AT IDLE SPEED. PUTTING INTO PARK, PUSHING ENGINE BUTTON TO STOP AND START SOLVED THE PROBLEM. UPDATED 11/1/18*JB
Additional Notes:
TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA. WHILE DRIVING 5 MPH AND MAKING A LEFT TURN, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS TAKEN TO PHILLIPS CHRYSLER JEEP DODGE RAM (LOCATED AT 3440 S PINE AVE, OCALA, FL 34471, (352) 732-7577) TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE OR RETRIEVE A FAULT CODE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 7,000. **TR CONSUMER STATED VEHICLE LOST POWER AS ENTERING INTERSECTION. I AM NOT SURE IT STALLED, I THINK MORE LIKELY LOST ACCELERATOR CONTROL, AS I DID NOT SEE ANY WARNING LIGHTS. IT WAS A DOWN HILL "COAST" TO STOP ABOUT 300 YARDS SO NOT CLEAR IF VEHICLE WAS "COASTING" OR DRIVING AT IDLE SPEED. PUTTING INTO PARK, PUSHING ENGINE BUTTON TO STOP AND START SOLVED THE PROBLEM. UPDATED 11/1/18*JB
Mfg Campaign: 11124541
Recall Date: Sep 5, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA. WHILE DRIVING 5 MPH AND MAKING A LEFT TURN, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS TAKEN TO PHILLIPS CHRYSLER JEEP DODGE RAM (LOCATED AT 3440 S PINE AVE, OCALA, FL 34471, (352) 732-7577) TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE OR RETRIEVE A FAULT CODE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 7,000. **TR CONSUMER STATED VEHICLE LOST POWER AS ENTERING INTERSECTION. I AM NOT SURE IT STALLED, I THINK MORE LIKELY LOST ACCELERATOR CONTROL, AS I DID NOT SEE ANY WARNING LIGHTS. IT WAS A DOWN HILL "COAST" TO STOP ABOUT 300 YARDS SO NOT CLEAR IF VEHICLE WAS "COASTING" OR DRIVING AT IDLE SPEED. PUTTING INTO PARK, PUSHING ENGINE BUTTON TO STOP AND START SOLVED THE PROBLEM. UPDATED 11/1/18*JB
Corrective Action:
TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA. WHILE DRIVING 5 MPH AND MAKING A LEFT TURN, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS TAKEN TO PHILLIPS CHRYSLER JEEP DODGE RAM (LOCATED AT 3440 S PINE AVE, OCALA, FL 34471, (352) 732-7577) TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE OR RETRIEVE A FAULT CODE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 7,000. **TR CONSUMER STATED VEHICLE LOST POWER AS ENTERING INTERSECTION. I AM NOT SURE IT STALLED, I THINK MORE LIKELY LOST ACCELERATOR CONTROL, AS I DID NOT SEE ANY WARNING LIGHTS. IT WAS A DOWN HILL "COAST" TO STOP ABOUT 300 YARDS SO NOT CLEAR IF VEHICLE WAS "COASTING" OR DRIVING AT IDLE SPEED. PUTTING INTO PARK, PUSHING ENGINE BUTTON TO STOP AND START SOLVED THE PROBLEM. UPDATED 11/1/18*JB
Additional Notes:
TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA. WHILE DRIVING 5 MPH AND MAKING A LEFT TURN, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS TAKEN TO PHILLIPS CHRYSLER JEEP DODGE RAM (LOCATED AT 3440 S PINE AVE, OCALA, FL 34471, (352) 732-7577) TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE OR RETRIEVE A FAULT CODE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 7,000. **TR CONSUMER STATED VEHICLE LOST POWER AS ENTERING INTERSECTION. I AM NOT SURE IT STALLED, I THINK MORE LIKELY LOST ACCELERATOR CONTROL, AS I DID NOT SEE ANY WARNING LIGHTS. IT WAS A DOWN HILL "COAST" TO STOP ABOUT 300 YARDS SO NOT CLEAR IF VEHICLE WAS "COASTING" OR DRIVING AT IDLE SPEED. PUTTING INTO PARK, PUSHING ENGINE BUTTON TO STOP AND START SOLVED THE PROBLEM. UPDATED 11/1/18*JB
Mfg Campaign: 11124541
Recall Date: Sep 5, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
I WAS STOPPED BY A STOP SIGN ON A CITY ROAD WHEN SUDDENLY THE ENGINE TURNED OFF. THE SCREEN SAID PUT VAN IN PARK AND RESTART. THE VAN WAS IN DRIVE WHEN THIS OCCURRED.
Corrective Action:
I WAS STOPPED BY A STOP SIGN ON A CITY ROAD WHEN SUDDENLY THE ENGINE TURNED OFF. THE SCREEN SAID PUT VAN IN PARK AND RESTART. THE VAN WAS IN DRIVE WHEN THIS OCCURRED.
Additional Notes:
I WAS STOPPED BY A STOP SIGN ON A CITY ROAD WHEN SUDDENLY THE ENGINE TURNED OFF. THE SCREEN SAID PUT VAN IN PARK AND RESTART. THE VAN WAS IN DRIVE WHEN THIS OCCURRED.
Mfg Campaign: 11124055
Recall Date: Sep 2, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TODAY, 8/26/2018 AS I WAS DRIVING ON THE INTERSTATE WITH MY NEWBORN AND 2 YEAR OLD SON MY 2018 CHRYSLER PACIFICA DECIDED TO SHUT OFF THE ENTIRE AC UNIT AND STOP THE CAR UNEXPECTEDLY. WE WERE UNABLE TO RESTART THE AC AND ENDED UP HAVING TO ROLL DOWN THE WINDOWS ONCE WE RESTARTED THE CAR. THIS IS EXTREMELY CONCERNING SINCE IT IS AUGUST IN ALABAMA AND ALSO PUTS MY ENTIRE FAMILY'S SAFETY AT RISK. I AM CURRENTLY TOO AFRAID TO DRIVE MY NEW CAR IN FEAR THAT SOMETHING WILL HAPPEN AGAIN. *TT *TR
Corrective Action:
TODAY, 8/26/2018 AS I WAS DRIVING ON THE INTERSTATE WITH MY NEWBORN AND 2 YEAR OLD SON MY 2018 CHRYSLER PACIFICA DECIDED TO SHUT OFF THE ENTIRE AC UNIT AND STOP THE CAR UNEXPECTEDLY. WE WERE UNABLE TO RESTART THE AC AND ENDED UP HAVING TO ROLL DOWN THE WINDOWS ONCE WE RESTARTED THE CAR. THIS IS EXTREMELY CONCERNING SINCE IT IS AUGUST IN ALABAMA AND ALSO PUTS MY ENTIRE FAMILY'S SAFETY AT RISK. I AM CURRENTLY TOO AFRAID TO DRIVE MY NEW CAR IN FEAR THAT SOMETHING WILL HAPPEN AGAIN. *TT *TR
Additional Notes:
TODAY, 8/26/2018 AS I WAS DRIVING ON THE INTERSTATE WITH MY NEWBORN AND 2 YEAR OLD SON MY 2018 CHRYSLER PACIFICA DECIDED TO SHUT OFF THE ENTIRE AC UNIT AND STOP THE CAR UNEXPECTEDLY. WE WERE UNABLE TO RESTART THE AC AND ENDED UP HAVING TO ROLL DOWN THE WINDOWS ONCE WE RESTARTED THE CAR. THIS IS EXTREMELY CONCERNING SINCE IT IS AUGUST IN ALABAMA AND ALSO PUTS MY ENTIRE FAMILY'S SAFETY AT RISK. I AM CURRENTLY TOO AFRAID TO DRIVE MY NEW CAR IN FEAR THAT SOMETHING WILL HAPPEN AGAIN. *TT *TR
Mfg Campaign: 11122399
Recall Date: Aug 26, 2018
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