Complaints & Recalls
Official Safety Recalls - Important!
11 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022-2025 Pacifica and Voyager vehicles. The right and left side curtain air bags may have insufficient pressure retention from improperly sealed seams. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 226, "Ejection Mitigation."
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 06C, 54C, 55C
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2020-2023 Pacifica and 2020-2021, 2023 Voyager vehicles. An improperly secured connector for the side curtain air bags may prevent the air bags from deploying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 226, "Ejection Mitigation."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: A8B
Recall Date: Oct 24, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Dodge Durango, 2021-2023 Chrysler Pacifica, Jeep Grand Cherokee L, 2022 Ram 1500, 2500, 3500, Chrysler Voyager, 2022-2023 Jeep Compass, Grand Cherokee, Wagoneer, Grand Wagoneer, andRam Promaster vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 66B, 79B
Recall Date: Jun 13, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 03A
Recall Date: Jan 17, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022 Voyager and Pacifica vehicles. The windshield wiper arm nuts may be improperly tightened, which can cause the wipers to not function properly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z80
Recall Date: Aug 11, 2022
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Pacifica and 2021 Voyager vehicles. The second-row seat-to-floor mounting latch may bind and stick open, preventing the seat from properly securing to the floor. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 225, "Child Restraint Anchorage Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z22
Recall Date: Mar 24, 2022
Consumer Complaints
241 ComplaintsChrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Driving down highway on a business trip. Van flashed on screen with message to pull over immediatley and showed a red turtle. This was dangerous as I was in the far left lane and had to quickly pull over. Then to sit on the side of the highway and wait for a tow truck. With my 3 children in the car, I did not feel safe. Vehicle was sent to dealer where the kept for 6 days and only reset the codes and told me it was good to go. This vehicle has a known defect in the transmission.
Corrective Action:
Driving down highway on a business trip. Van flashed on screen with message to pull over immediatley and showed a red turtle. This was dangerous as I was in the far left lane and had to quickly pull over. Then to sit on the side of the highway and wait for a tow truck. With my 3 children in the car, I did not feel safe. Vehicle was sent to dealer where the kept for 6 days and only reset the codes and told me it was good to go. This vehicle has a known defect in the transmission.
Additional Notes:
Driving down highway on a business trip. Van flashed on screen with message to pull over immediatley and showed a red turtle. This was dangerous as I was in the far left lane and had to quickly pull over. Then to sit on the side of the highway and wait for a tow truck. With my 3 children in the car, I did not feel safe. Vehicle was sent to dealer where the kept for 6 days and only reset the codes and told me it was good to go. This vehicle has a known defect in the transmission.
Mfg Campaign: 11611551
Recall Date: Aug 29, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
While driving on the interstate, the vehicle suddenly lost acceleration without warning. With several 18 wheelers having to brake and swerve behind us, we had to navigate onto the shoulder of the interstate. We had to wait on the side of the interstate for an hour for a tow truck to take us to the nearest dealership. We took the car into the dealership and they kept it for several days and then reported that the car just needed a new battery (12v, not hybrid). I expressed concern with the dealership and later after contacting Chrysler that a dead battery shouldn't cause the car to suddenly lose acceleration while driving, because that is an obvious safety risk, but was told again it was just a dead battery. I also received no invoice from the dealership and was told that it would be emailed to me as soon as they could since a cyberattack had made them unable to issue invoices.
Corrective Action:
While driving on the interstate, the vehicle suddenly lost acceleration without warning. With several 18 wheelers having to brake and swerve behind us, we had to navigate onto the shoulder of the interstate. We had to wait on the side of the interstate for an hour for a tow truck to take us to the nearest dealership. We took the car into the dealership and they kept it for several days and then reported that the car just needed a new battery (12v, not hybrid). I expressed concern with the dealership and later after contacting Chrysler that a dead battery shouldn't cause the car to suddenly lose acceleration while driving, because that is an obvious safety risk, but was told again it was just a dead battery. I also received no invoice from the dealership and was told that it would be emailed to me as soon as they could since a cyberattack had made them unable to issue invoices.
Additional Notes:
While driving on the interstate, the vehicle suddenly lost acceleration without warning. With several 18 wheelers having to brake and swerve behind us, we had to navigate onto the shoulder of the interstate. We had to wait on the side of the interstate for an hour for a tow truck to take us to the nearest dealership. We took the car into the dealership and they kept it for several days and then reported that the car just needed a new battery (12v, not hybrid). I expressed concern with the dealership and later after contacting Chrysler that a dead battery shouldn't cause the car to suddenly lose acceleration while driving, because that is an obvious safety risk, but was told again it was just a dead battery. I also received no invoice from the dealership and was told that it would be emailed to me as soon as they could since a cyberattack had made them unable to issue invoices.
Mfg Campaign: 11606999
Recall Date: Aug 7, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
While driving on the interstate, the vehicle suddenly lost acceleration without warning. With several 18 wheelers having to brake and swerve behind us, we had to navigate onto the shoulder of the interstate. We had to wait on the side of the interstate for an hour for a tow truck to take us to the nearest dealership. We took the car into the dealership and they kept it for several days and then reported that the car just needed a new battery (12v, not hybrid). I expressed concern with the dealership and later after contacting Chrysler that a dead battery shouldn't cause the car to suddenly lose acceleration while driving, because that is an obvious safety risk, but was told again it was just a dead battery. I also received no invoice from the dealership and was told that it would be emailed to me as soon as they could since a cyberattack had made them unable to issue invoices.
Corrective Action:
While driving on the interstate, the vehicle suddenly lost acceleration without warning. With several 18 wheelers having to brake and swerve behind us, we had to navigate onto the shoulder of the interstate. We had to wait on the side of the interstate for an hour for a tow truck to take us to the nearest dealership. We took the car into the dealership and they kept it for several days and then reported that the car just needed a new battery (12v, not hybrid). I expressed concern with the dealership and later after contacting Chrysler that a dead battery shouldn't cause the car to suddenly lose acceleration while driving, because that is an obvious safety risk, but was told again it was just a dead battery. I also received no invoice from the dealership and was told that it would be emailed to me as soon as they could since a cyberattack had made them unable to issue invoices.
Additional Notes:
While driving on the interstate, the vehicle suddenly lost acceleration without warning. With several 18 wheelers having to brake and swerve behind us, we had to navigate onto the shoulder of the interstate. We had to wait on the side of the interstate for an hour for a tow truck to take us to the nearest dealership. We took the car into the dealership and they kept it for several days and then reported that the car just needed a new battery (12v, not hybrid). I expressed concern with the dealership and later after contacting Chrysler that a dead battery shouldn't cause the car to suddenly lose acceleration while driving, because that is an obvious safety risk, but was told again it was just a dead battery. I also received no invoice from the dealership and was told that it would be emailed to me as soon as they could since a cyberattack had made them unable to issue invoices.
Mfg Campaign: 11606999
Recall Date: Aug 7, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
While driving on the interstate, the vehicle suddenly lost acceleration without warning. With several 18 wheelers having to brake and swerve behind us, we had to navigate onto the shoulder of the interstate. We had to wait on the side of the interstate for an hour for a tow truck to take us to the nearest dealership. We took the car into the dealership and they kept it for several days and then reported that the car just needed a new battery (12v, not hybrid). I expressed concern with the dealership and later after contacting Chrysler that a dead battery shouldn't cause the car to suddenly lose acceleration while driving, because that is an obvious safety risk, but was told again it was just a dead battery. I also received no invoice from the dealership and was told that it would be emailed to me as soon as they could since a cyberattack had made them unable to issue invoices.
Corrective Action:
While driving on the interstate, the vehicle suddenly lost acceleration without warning. With several 18 wheelers having to brake and swerve behind us, we had to navigate onto the shoulder of the interstate. We had to wait on the side of the interstate for an hour for a tow truck to take us to the nearest dealership. We took the car into the dealership and they kept it for several days and then reported that the car just needed a new battery (12v, not hybrid). I expressed concern with the dealership and later after contacting Chrysler that a dead battery shouldn't cause the car to suddenly lose acceleration while driving, because that is an obvious safety risk, but was told again it was just a dead battery. I also received no invoice from the dealership and was told that it would be emailed to me as soon as they could since a cyberattack had made them unable to issue invoices.
Additional Notes:
While driving on the interstate, the vehicle suddenly lost acceleration without warning. With several 18 wheelers having to brake and swerve behind us, we had to navigate onto the shoulder of the interstate. We had to wait on the side of the interstate for an hour for a tow truck to take us to the nearest dealership. We took the car into the dealership and they kept it for several days and then reported that the car just needed a new battery (12v, not hybrid). I expressed concern with the dealership and later after contacting Chrysler that a dead battery shouldn't cause the car to suddenly lose acceleration while driving, because that is an obvious safety risk, but was told again it was just a dead battery. I also received no invoice from the dealership and was told that it would be emailed to me as soon as they could since a cyberattack had made them unable to issue invoices.
Mfg Campaign: 11606999
Recall Date: Aug 7, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
while driving all warning lights came on on the dashboard. said pull over, car will stop. car would not move . after a while it would start again and warning cleared. had scan done . multiple communication failure codes for multiple modules. had codes cleared. waiting for next time. chat forums indicate this is common and usually leads to the can buss star connector defective where the multiple modules plug in.
Corrective Action:
while driving all warning lights came on on the dashboard. said pull over, car will stop. car would not move . after a while it would start again and warning cleared. had scan done . multiple communication failure codes for multiple modules. had codes cleared. waiting for next time. chat forums indicate this is common and usually leads to the can buss star connector defective where the multiple modules plug in.
Additional Notes:
while driving all warning lights came on on the dashboard. said pull over, car will stop. car would not move . after a while it would start again and warning cleared. had scan done . multiple communication failure codes for multiple modules. had codes cleared. waiting for next time. chat forums indicate this is common and usually leads to the can buss star connector defective where the multiple modules plug in.
Mfg Campaign: 11604860
Recall Date: Jul 27, 2024
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
while driving all warning lights came on on the dashboard. said pull over, car will stop. car would not move . after a while it would start again and warning cleared. had scan done . multiple communication failure codes for multiple modules. had codes cleared. waiting for next time. chat forums indicate this is common and usually leads to the can buss star connector defective where the multiple modules plug in.
Corrective Action:
while driving all warning lights came on on the dashboard. said pull over, car will stop. car would not move . after a while it would start again and warning cleared. had scan done . multiple communication failure codes for multiple modules. had codes cleared. waiting for next time. chat forums indicate this is common and usually leads to the can buss star connector defective where the multiple modules plug in.
Additional Notes:
while driving all warning lights came on on the dashboard. said pull over, car will stop. car would not move . after a while it would start again and warning cleared. had scan done . multiple communication failure codes for multiple modules. had codes cleared. waiting for next time. chat forums indicate this is common and usually leads to the can buss star connector defective where the multiple modules plug in.
Mfg Campaign: 11604860
Recall Date: Jul 27, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
while driving all warning lights came on on the dashboard. said pull over, car will stop. car would not move . after a while it would start again and warning cleared. had scan done . multiple communication failure codes for multiple modules. had codes cleared. waiting for next time. chat forums indicate this is common and usually leads to the can buss star connector defective where the multiple modules plug in.
Corrective Action:
while driving all warning lights came on on the dashboard. said pull over, car will stop. car would not move . after a while it would start again and warning cleared. had scan done . multiple communication failure codes for multiple modules. had codes cleared. waiting for next time. chat forums indicate this is common and usually leads to the can buss star connector defective where the multiple modules plug in.
Additional Notes:
while driving all warning lights came on on the dashboard. said pull over, car will stop. car would not move . after a while it would start again and warning cleared. had scan done . multiple communication failure codes for multiple modules. had codes cleared. waiting for next time. chat forums indicate this is common and usually leads to the can buss star connector defective where the multiple modules plug in.
Mfg Campaign: 11604860
Recall Date: Jul 27, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
My vehicle is in perfect shape with no body damage and fewer than 28,000 miles. Today I was at a very busy intersection and when the car attempted to restart , it suddenly decided that my hood was open and it would not restart. It left me stranded. I ended up thinking quickly and pulling the hood latch exiting my vehicle and pushing the hood down. The vehicle it has the feature that stops the engine when I stop at a stop light. I do not think that the hood was open. I had it in for service over a month ago, that would have been the last time that anyone opened the hood. I was stranded, had to exit my vehicle in a very high traffic area. Luckily, the car restarted when I tried again. This default position is very dangerous. I turned off the feature that shuts off the engine at a stop. I understand a warning that the hood is open, but I do not understand stopping the vehicle from starting and placing the driver in a very dangerous position
Corrective Action:
My vehicle is in perfect shape with no body damage and fewer than 28,000 miles. Today I was at a very busy intersection and when the car attempted to restart , it suddenly decided that my hood was open and it would not restart. It left me stranded. I ended up thinking quickly and pulling the hood latch exiting my vehicle and pushing the hood down. The vehicle it has the feature that stops the engine when I stop at a stop light. I do not think that the hood was open. I had it in for service over a month ago, that would have been the last time that anyone opened the hood. I was stranded, had to exit my vehicle in a very high traffic area. Luckily, the car restarted when I tried again. This default position is very dangerous. I turned off the feature that shuts off the engine at a stop. I understand a warning that the hood is open, but I do not understand stopping the vehicle from starting and placing the driver in a very dangerous position
Additional Notes:
My vehicle is in perfect shape with no body damage and fewer than 28,000 miles. Today I was at a very busy intersection and when the car attempted to restart , it suddenly decided that my hood was open and it would not restart. It left me stranded. I ended up thinking quickly and pulling the hood latch exiting my vehicle and pushing the hood down. The vehicle it has the feature that stops the engine when I stop at a stop light. I do not think that the hood was open. I had it in for service over a month ago, that would have been the last time that anyone opened the hood. I was stranded, had to exit my vehicle in a very high traffic area. Luckily, the car restarted when I tried again. This default position is very dangerous. I turned off the feature that shuts off the engine at a stop. I understand a warning that the hood is open, but I do not understand stopping the vehicle from starting and placing the driver in a very dangerous position
Mfg Campaign: 11604159
Recall Date: Jul 23, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
While driving the car on two separate occasions a warning flashed "Pull over, car will shut down" appeared. Car immediately began to decelerate and shut off. After turning car off was eventually able to get it restarted.
Corrective Action:
While driving the car on two separate occasions a warning flashed "Pull over, car will shut down" appeared. Car immediately began to decelerate and shut off. After turning car off was eventually able to get it restarted.
Additional Notes:
While driving the car on two separate occasions a warning flashed "Pull over, car will shut down" appeared. Car immediately began to decelerate and shut off. After turning car off was eventually able to get it restarted.
Mfg Campaign: 11603726
Recall Date: Jul 22, 2024
Chrysler (fca Us, Llc)
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2022 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 24V436000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2022 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 24V436000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2022 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 24V436000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11602963
Recall Date: Jul 17, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
It was a rental car, driving on freeway , warning light will come up , saying engine will shut off. The Van had no power, and I had to pull over. I turned off the car for 2-5 minutes and restart. Then the car will accelerate again. I had to drive from LA to Las Vegas. It started doing that after Loma Linda , CA [XXX] , on [XXX]). It took me 7 hours to get to Las Vegas. Because of the constant shut off warning. I had no choice but to do this because SixT rental car couldn't get another car to me for 5-6 hours wait. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
It was a rental car, driving on freeway , warning light will come up , saying engine will shut off. The Van had no power, and I had to pull over. I turned off the car for 2-5 minutes and restart. Then the car will accelerate again. I had to drive from LA to Las Vegas. It started doing that after Loma Linda , CA [XXX] , on [XXX]). It took me 7 hours to get to Las Vegas. Because of the constant shut off warning. I had no choice but to do this because SixT rental car couldn't get another car to me for 5-6 hours wait. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
It was a rental car, driving on freeway , warning light will come up , saying engine will shut off. The Van had no power, and I had to pull over. I turned off the car for 2-5 minutes and restart. Then the car will accelerate again. I had to drive from LA to Las Vegas. It started doing that after Loma Linda , CA [XXX] , on [XXX]). It took me 7 hours to get to Las Vegas. Because of the constant shut off warning. I had no choice but to do this because SixT rental car couldn't get another car to me for 5-6 hours wait. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11598287
Recall Date: Jul 2, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
It was a rental car, driving on freeway , warning light will come up , saying engine will shut off. The Van had no power, and I had to pull over. I turned off the car for 2-5 minutes and restart. Then the car will accelerate again. I had to drive from LA to Las Vegas. It started doing that after Loma Linda , CA [XXX] , on [XXX]). It took me 7 hours to get to Las Vegas. Because of the constant shut off warning. I had no choice but to do this because SixT rental car couldn't get another car to me for 5-6 hours wait. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
It was a rental car, driving on freeway , warning light will come up , saying engine will shut off. The Van had no power, and I had to pull over. I turned off the car for 2-5 minutes and restart. Then the car will accelerate again. I had to drive from LA to Las Vegas. It started doing that after Loma Linda , CA [XXX] , on [XXX]). It took me 7 hours to get to Las Vegas. Because of the constant shut off warning. I had no choice but to do this because SixT rental car couldn't get another car to me for 5-6 hours wait. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
It was a rental car, driving on freeway , warning light will come up , saying engine will shut off. The Van had no power, and I had to pull over. I turned off the car for 2-5 minutes and restart. Then the car will accelerate again. I had to drive from LA to Las Vegas. It started doing that after Loma Linda , CA [XXX] , on [XXX]). It took me 7 hours to get to Las Vegas. Because of the constant shut off warning. I had no choice but to do this because SixT rental car couldn't get another car to me for 5-6 hours wait. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11598287
Recall Date: Jul 2, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
It was a rental car, driving on freeway , warning light will come up , saying engine will shut off. The Van had no power, and I had to pull over. I turned off the car for 2-5 minutes and restart. Then the car will accelerate again. I had to drive from LA to Las Vegas. It started doing that after Loma Linda , CA [XXX] , on [XXX]). It took me 7 hours to get to Las Vegas. Because of the constant shut off warning. I had no choice but to do this because SixT rental car couldn't get another car to me for 5-6 hours wait. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
It was a rental car, driving on freeway , warning light will come up , saying engine will shut off. The Van had no power, and I had to pull over. I turned off the car for 2-5 minutes and restart. Then the car will accelerate again. I had to drive from LA to Las Vegas. It started doing that after Loma Linda , CA [XXX] , on [XXX]). It took me 7 hours to get to Las Vegas. Because of the constant shut off warning. I had no choice but to do this because SixT rental car couldn't get another car to me for 5-6 hours wait. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
It was a rental car, driving on freeway , warning light will come up , saying engine will shut off. The Van had no power, and I had to pull over. I turned off the car for 2-5 minutes and restart. Then the car will accelerate again. I had to drive from LA to Las Vegas. It started doing that after Loma Linda , CA [XXX] , on [XXX]). It took me 7 hours to get to Las Vegas. Because of the constant shut off warning. I had no choice but to do this because SixT rental car couldn't get another car to me for 5-6 hours wait. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11598287
Recall Date: Jul 2, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Shortly into my trip home from work, I entered onto the interstate and accelerated up to speed. Within a minute the vehicle seemed to slow down and I had no power using the accelerator Pedal. The vehicle continued to slow and the gas engine failed to turn on.(this is a PHEV hybrid model). Eventually the vehicle lost all power and I was able to park it along the side of the interstate. The vehicle was still on, AC and electoral systems worked. After about 5 minutes, gas engine spontaneously started back up. I was able to gain speed start bad down the road. Approximately 3 min later, gas engine shuts down and same process occurred. This cycle took place about 6 times before vehicle would not start up anymore and ultimately had to be towed. After a week, dealership is not sure what’s wrong as the transmission has been replaced which did not fix the problem. Dealership is now planning to replace the PIM module although there is an over 45day wait and they are unsure if that will fix the problem.
Corrective Action:
Shortly into my trip home from work, I entered onto the interstate and accelerated up to speed. Within a minute the vehicle seemed to slow down and I had no power using the accelerator Pedal. The vehicle continued to slow and the gas engine failed to turn on.(this is a PHEV hybrid model). Eventually the vehicle lost all power and I was able to park it along the side of the interstate. The vehicle was still on, AC and electoral systems worked. After about 5 minutes, gas engine spontaneously started back up. I was able to gain speed start bad down the road. Approximately 3 min later, gas engine shuts down and same process occurred. This cycle took place about 6 times before vehicle would not start up anymore and ultimately had to be towed. After a week, dealership is not sure what’s wrong as the transmission has been replaced which did not fix the problem. Dealership is now planning to replace the PIM module although there is an over 45day wait and they are unsure if that will fix the problem.
Additional Notes:
Shortly into my trip home from work, I entered onto the interstate and accelerated up to speed. Within a minute the vehicle seemed to slow down and I had no power using the accelerator Pedal. The vehicle continued to slow and the gas engine failed to turn on.(this is a PHEV hybrid model). Eventually the vehicle lost all power and I was able to park it along the side of the interstate. The vehicle was still on, AC and electoral systems worked. After about 5 minutes, gas engine spontaneously started back up. I was able to gain speed start bad down the road. Approximately 3 min later, gas engine shuts down and same process occurred. This cycle took place about 6 times before vehicle would not start up anymore and ultimately had to be towed. After a week, dealership is not sure what’s wrong as the transmission has been replaced which did not fix the problem. Dealership is now planning to replace the PIM module although there is an over 45day wait and they are unsure if that will fix the problem.
Mfg Campaign: 11596503
Recall Date: Jun 25, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Shortly into my trip home from work, I entered onto the interstate and accelerated up to speed. Within a minute the vehicle seemed to slow down and I had no power using the accelerator Pedal. The vehicle continued to slow and the gas engine failed to turn on.(this is a PHEV hybrid model). Eventually the vehicle lost all power and I was able to park it along the side of the interstate. The vehicle was still on, AC and electoral systems worked. After about 5 minutes, gas engine spontaneously started back up. I was able to gain speed start bad down the road. Approximately 3 min later, gas engine shuts down and same process occurred. This cycle took place about 6 times before vehicle would not start up anymore and ultimately had to be towed. After a week, dealership is not sure what’s wrong as the transmission has been replaced which did not fix the problem. Dealership is now planning to replace the PIM module although there is an over 45day wait and they are unsure if that will fix the problem.
Corrective Action:
Shortly into my trip home from work, I entered onto the interstate and accelerated up to speed. Within a minute the vehicle seemed to slow down and I had no power using the accelerator Pedal. The vehicle continued to slow and the gas engine failed to turn on.(this is a PHEV hybrid model). Eventually the vehicle lost all power and I was able to park it along the side of the interstate. The vehicle was still on, AC and electoral systems worked. After about 5 minutes, gas engine spontaneously started back up. I was able to gain speed start bad down the road. Approximately 3 min later, gas engine shuts down and same process occurred. This cycle took place about 6 times before vehicle would not start up anymore and ultimately had to be towed. After a week, dealership is not sure what’s wrong as the transmission has been replaced which did not fix the problem. Dealership is now planning to replace the PIM module although there is an over 45day wait and they are unsure if that will fix the problem.
Additional Notes:
Shortly into my trip home from work, I entered onto the interstate and accelerated up to speed. Within a minute the vehicle seemed to slow down and I had no power using the accelerator Pedal. The vehicle continued to slow and the gas engine failed to turn on.(this is a PHEV hybrid model). Eventually the vehicle lost all power and I was able to park it along the side of the interstate. The vehicle was still on, AC and electoral systems worked. After about 5 minutes, gas engine spontaneously started back up. I was able to gain speed start bad down the road. Approximately 3 min later, gas engine shuts down and same process occurred. This cycle took place about 6 times before vehicle would not start up anymore and ultimately had to be towed. After a week, dealership is not sure what’s wrong as the transmission has been replaced which did not fix the problem. Dealership is now planning to replace the PIM module although there is an over 45day wait and they are unsure if that will fix the problem.
Mfg Campaign: 11596503
Recall Date: Jun 25, 2024
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Shortly into my trip home from work, I entered onto the interstate and accelerated up to speed. Within a minute the vehicle seemed to slow down and I had no power using the accelerator Pedal. The vehicle continued to slow and the gas engine failed to turn on.(this is a PHEV hybrid model). Eventually the vehicle lost all power and I was able to park it along the side of the interstate. The vehicle was still on, AC and electoral systems worked. After about 5 minutes, gas engine spontaneously started back up. I was able to gain speed start bad down the road. Approximately 3 min later, gas engine shuts down and same process occurred. This cycle took place about 6 times before vehicle would not start up anymore and ultimately had to be towed. After a week, dealership is not sure what’s wrong as the transmission has been replaced which did not fix the problem. Dealership is now planning to replace the PIM module although there is an over 45day wait and they are unsure if that will fix the problem.
Corrective Action:
Shortly into my trip home from work, I entered onto the interstate and accelerated up to speed. Within a minute the vehicle seemed to slow down and I had no power using the accelerator Pedal. The vehicle continued to slow and the gas engine failed to turn on.(this is a PHEV hybrid model). Eventually the vehicle lost all power and I was able to park it along the side of the interstate. The vehicle was still on, AC and electoral systems worked. After about 5 minutes, gas engine spontaneously started back up. I was able to gain speed start bad down the road. Approximately 3 min later, gas engine shuts down and same process occurred. This cycle took place about 6 times before vehicle would not start up anymore and ultimately had to be towed. After a week, dealership is not sure what’s wrong as the transmission has been replaced which did not fix the problem. Dealership is now planning to replace the PIM module although there is an over 45day wait and they are unsure if that will fix the problem.
Additional Notes:
Shortly into my trip home from work, I entered onto the interstate and accelerated up to speed. Within a minute the vehicle seemed to slow down and I had no power using the accelerator Pedal. The vehicle continued to slow and the gas engine failed to turn on.(this is a PHEV hybrid model). Eventually the vehicle lost all power and I was able to park it along the side of the interstate. The vehicle was still on, AC and electoral systems worked. After about 5 minutes, gas engine spontaneously started back up. I was able to gain speed start bad down the road. Approximately 3 min later, gas engine shuts down and same process occurred. This cycle took place about 6 times before vehicle would not start up anymore and ultimately had to be towed. After a week, dealership is not sure what’s wrong as the transmission has been replaced which did not fix the problem. Dealership is now planning to replace the PIM module although there is an over 45day wait and they are unsure if that will fix the problem.
Mfg Campaign: 11596503
Recall Date: Jun 25, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
While driving the vehicle, received a message to stop safely vehicle will shut off soon. The car stops responding to the gas pedal and I had to try to quickly find a safe place to park the vehicle. I am lucky that I was not on a major highway at the time as I had three young children in the vehicle. Once stopped I was unable to turn off the van. The vehicle start/stop button was not responding and it took a long time before I was able to turn off the vehicle to try to restart it. The message remained and the car had to be towed to a dealership. It is now with the dealership while they determine the cause of the shut down. This is a serious issue to occur on a relatively new vehicle.
Corrective Action:
While driving the vehicle, received a message to stop safely vehicle will shut off soon. The car stops responding to the gas pedal and I had to try to quickly find a safe place to park the vehicle. I am lucky that I was not on a major highway at the time as I had three young children in the vehicle. Once stopped I was unable to turn off the van. The vehicle start/stop button was not responding and it took a long time before I was able to turn off the vehicle to try to restart it. The message remained and the car had to be towed to a dealership. It is now with the dealership while they determine the cause of the shut down. This is a serious issue to occur on a relatively new vehicle.
Additional Notes:
While driving the vehicle, received a message to stop safely vehicle will shut off soon. The car stops responding to the gas pedal and I had to try to quickly find a safe place to park the vehicle. I am lucky that I was not on a major highway at the time as I had three young children in the vehicle. Once stopped I was unable to turn off the van. The vehicle start/stop button was not responding and it took a long time before I was able to turn off the vehicle to try to restart it. The message remained and the car had to be towed to a dealership. It is now with the dealership while they determine the cause of the shut down. This is a serious issue to occur on a relatively new vehicle.
Mfg Campaign: 11596113
Recall Date: Jun 24, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
While driving the vehicle, received a message to stop safely vehicle will shut off soon. The car stops responding to the gas pedal and I had to try to quickly find a safe place to park the vehicle. I am lucky that I was not on a major highway at the time as I had three young children in the vehicle. Once stopped I was unable to turn off the van. The vehicle start/stop button was not responding and it took a long time before I was able to turn off the vehicle to try to restart it. The message remained and the car had to be towed to a dealership. It is now with the dealership while they determine the cause of the shut down. This is a serious issue to occur on a relatively new vehicle.
Corrective Action:
While driving the vehicle, received a message to stop safely vehicle will shut off soon. The car stops responding to the gas pedal and I had to try to quickly find a safe place to park the vehicle. I am lucky that I was not on a major highway at the time as I had three young children in the vehicle. Once stopped I was unable to turn off the van. The vehicle start/stop button was not responding and it took a long time before I was able to turn off the vehicle to try to restart it. The message remained and the car had to be towed to a dealership. It is now with the dealership while they determine the cause of the shut down. This is a serious issue to occur on a relatively new vehicle.
Additional Notes:
While driving the vehicle, received a message to stop safely vehicle will shut off soon. The car stops responding to the gas pedal and I had to try to quickly find a safe place to park the vehicle. I am lucky that I was not on a major highway at the time as I had three young children in the vehicle. Once stopped I was unable to turn off the van. The vehicle start/stop button was not responding and it took a long time before I was able to turn off the vehicle to try to restart it. The message remained and the car had to be towed to a dealership. It is now with the dealership while they determine the cause of the shut down. This is a serious issue to occur on a relatively new vehicle.
Mfg Campaign: 11596113
Recall Date: Jun 24, 2024
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
While driving the vehicle, received a message to stop safely vehicle will shut off soon. The car stops responding to the gas pedal and I had to try to quickly find a safe place to park the vehicle. I am lucky that I was not on a major highway at the time as I had three young children in the vehicle. Once stopped I was unable to turn off the van. The vehicle start/stop button was not responding and it took a long time before I was able to turn off the vehicle to try to restart it. The message remained and the car had to be towed to a dealership. It is now with the dealership while they determine the cause of the shut down. This is a serious issue to occur on a relatively new vehicle.
Corrective Action:
While driving the vehicle, received a message to stop safely vehicle will shut off soon. The car stops responding to the gas pedal and I had to try to quickly find a safe place to park the vehicle. I am lucky that I was not on a major highway at the time as I had three young children in the vehicle. Once stopped I was unable to turn off the van. The vehicle start/stop button was not responding and it took a long time before I was able to turn off the vehicle to try to restart it. The message remained and the car had to be towed to a dealership. It is now with the dealership while they determine the cause of the shut down. This is a serious issue to occur on a relatively new vehicle.
Additional Notes:
While driving the vehicle, received a message to stop safely vehicle will shut off soon. The car stops responding to the gas pedal and I had to try to quickly find a safe place to park the vehicle. I am lucky that I was not on a major highway at the time as I had three young children in the vehicle. Once stopped I was unable to turn off the van. The vehicle start/stop button was not responding and it took a long time before I was able to turn off the vehicle to try to restart it. The message remained and the car had to be towed to a dealership. It is now with the dealership while they determine the cause of the shut down. This is a serious issue to occur on a relatively new vehicle.
Mfg Campaign: 11596113
Recall Date: Jun 24, 2024
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
THE VEHICLE STOPS AT WILL WHILE DRIVING. IT HAS STOPPED SEVERAL TIMES, IMADE IT TO THE NESSAN DEALER WHERE I PURCHASED IT THEY STARTED IT BUT ONCE I GOT ON THE INTERSTATE IT STOPPED ANDI I HAD TO HAVE IT TOWED. ON THE PANEL IT SAYS 'ELECTRONIC STABILITY CONTROL"
Corrective Action:
THE VEHICLE STOPS AT WILL WHILE DRIVING. IT HAS STOPPED SEVERAL TIMES, IMADE IT TO THE NESSAN DEALER WHERE I PURCHASED IT THEY STARTED IT BUT ONCE I GOT ON THE INTERSTATE IT STOPPED ANDI I HAD TO HAVE IT TOWED. ON THE PANEL IT SAYS 'ELECTRONIC STABILITY CONTROL"
Additional Notes:
THE VEHICLE STOPS AT WILL WHILE DRIVING. IT HAS STOPPED SEVERAL TIMES, IMADE IT TO THE NESSAN DEALER WHERE I PURCHASED IT THEY STARTED IT BUT ONCE I GOT ON THE INTERSTATE IT STOPPED ANDI I HAD TO HAVE IT TOWED. ON THE PANEL IT SAYS 'ELECTRONIC STABILITY CONTROL"
Mfg Campaign: 11593540
Recall Date: Jun 10, 2024
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Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury