Complaints & Recalls
Official Safety Recalls - Important!
11 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022-2025 Pacifica and Voyager vehicles. The right and left side curtain air bags may have insufficient pressure retention from improperly sealed seams. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 226, "Ejection Mitigation."
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 06C, 54C, 55C
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2020-2023 Pacifica and 2020-2021, 2023 Voyager vehicles. An improperly secured connector for the side curtain air bags may prevent the air bags from deploying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 226, "Ejection Mitigation."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: A8B
Recall Date: Oct 24, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Dodge Durango, 2021-2023 Chrysler Pacifica, Jeep Grand Cherokee L, 2022 Ram 1500, 2500, 3500, Chrysler Voyager, 2022-2023 Jeep Compass, Grand Cherokee, Wagoneer, Grand Wagoneer, andRam Promaster vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 66B, 79B
Recall Date: Jun 13, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 03A
Recall Date: Jan 17, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022 Voyager and Pacifica vehicles. The windshield wiper arm nuts may be improperly tightened, which can cause the wipers to not function properly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z80
Recall Date: Aug 11, 2022
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Pacifica and 2021 Voyager vehicles. The second-row seat-to-floor mounting latch may bind and stick open, preventing the seat from properly securing to the floor. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 225, "Child Restraint Anchorage Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z22
Recall Date: Mar 24, 2022
Consumer Complaints
241 ComplaintsChrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Loss of power while driving at high speed, almost caused crash. The dealership technician inspected and updated PIM software and claimed that it won't happen again. However, the van shut down again while driving on a highway on the 2nd day after the "PIM software update". The car is currently with dealership with no information shared regarding what is causing engine shut down.
Corrective Action:
Loss of power while driving at high speed, almost caused crash. The dealership technician inspected and updated PIM software and claimed that it won't happen again. However, the van shut down again while driving on a highway on the 2nd day after the "PIM software update". The car is currently with dealership with no information shared regarding what is causing engine shut down.
Additional Notes:
Loss of power while driving at high speed, almost caused crash. The dealership technician inspected and updated PIM software and claimed that it won't happen again. However, the van shut down again while driving on a highway on the 2nd day after the "PIM software update". The car is currently with dealership with no information shared regarding what is causing engine shut down.
Mfg Campaign: 11536629
Recall Date: Aug 5, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Loss of power while driving at high speed, almost caused crash. The dealership technician inspected and updated PIM software and claimed that it won't happen again. However, the van shut down again while driving on a highway on the 2nd day after the "PIM software update". The car is currently with dealership with no information shared regarding what is causing engine shut down.
Corrective Action:
Loss of power while driving at high speed, almost caused crash. The dealership technician inspected and updated PIM software and claimed that it won't happen again. However, the van shut down again while driving on a highway on the 2nd day after the "PIM software update". The car is currently with dealership with no information shared regarding what is causing engine shut down.
Additional Notes:
Loss of power while driving at high speed, almost caused crash. The dealership technician inspected and updated PIM software and claimed that it won't happen again. However, the van shut down again while driving on a highway on the 2nd day after the "PIM software update". The car is currently with dealership with no information shared regarding what is causing engine shut down.
Mfg Campaign: 11536629
Recall Date: Aug 5, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2022 Chrysler Pacifica. The contact stated that while driving at 35 MPH, the vehicle stalled. The contact steered to the side of the road and received assistance from a Police Officer who disconnected and reconnected the battery. On another occasion, while driving at 75 MPH the contact stated that the vehicle stalled. The transmission warning light was illuminated. The vehicle was steered to the side of the road where the battery was disconnected and reconnected again. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 17,602.
Corrective Action:
The contact owns a 2022 Chrysler Pacifica. The contact stated that while driving at 35 MPH, the vehicle stalled. The contact steered to the side of the road and received assistance from a Police Officer who disconnected and reconnected the battery. On another occasion, while driving at 75 MPH the contact stated that the vehicle stalled. The transmission warning light was illuminated. The vehicle was steered to the side of the road where the battery was disconnected and reconnected again. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 17,602.
Additional Notes:
The contact owns a 2022 Chrysler Pacifica. The contact stated that while driving at 35 MPH, the vehicle stalled. The contact steered to the side of the road and received assistance from a Police Officer who disconnected and reconnected the battery. On another occasion, while driving at 75 MPH the contact stated that the vehicle stalled. The transmission warning light was illuminated. The vehicle was steered to the side of the road where the battery was disconnected and reconnected again. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 17,602.
Mfg Campaign: 11536562
Recall Date: Aug 4, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
7/19/23 - Dash warning to pull over because car was going to turn off (from recall software update). (Image attached) Unclear how long I had and upcoming road was more dangerous, so I pulled over in an area with highway speed traffic and only half a shoulder. Car did not reset on first attempt to restart and stuck in "turtle mode" (<10 mph). When I called the dealership, they originally offered me the roadside assistance number, then talked me through reset over phone when I pushed back that I was not in a safe spot with cars flying past me. I was able to drive <10 minutes to dealer after car reset. They were able to get codes and confirm car is undrivable and I need a new transmission. As of 7/28 they still have my car with no update on when part will be shipped. Prior warning: On 7/11, dash showed "put in P to park" alternating with "press brake and push button to start" while driving down the road (note D for drive in lower right on attached images, also photo of car still on/in run). This started at the same time the car bucked and the check engine light came on solid. (Another image shows the red battery warning light in upper left that came on when car was put in park as other messages continued to alternate.) I pulled over and turned off car. While waiting and thinking about what to do next, the car restarted on its own. (It is possible I pressed button 2x to turn off as I recall it didn't react. But restart was a full minute later!) Restarted. Dealership seemed unconcerned, despite the known issue with Pacifica hybrids. Same issue occurred 7/12. On 7/13 the radio rebooted while driving down the road with no warning. (Radio issues have been ongoing and may be related to overall electrical issues?). On morning of 7/19 when final issue occurred, the radio didn't work at first. On 7/14, I pushed dealership to get software recall update that day as it did not feel safe to drive with the ongoing issues. Recall software update was in place before 7/19 incident.
Corrective Action:
7/19/23 - Dash warning to pull over because car was going to turn off (from recall software update). (Image attached) Unclear how long I had and upcoming road was more dangerous, so I pulled over in an area with highway speed traffic and only half a shoulder. Car did not reset on first attempt to restart and stuck in "turtle mode" (<10 mph). When I called the dealership, they originally offered me the roadside assistance number, then talked me through reset over phone when I pushed back that I was not in a safe spot with cars flying past me. I was able to drive <10 minutes to dealer after car reset. They were able to get codes and confirm car is undrivable and I need a new transmission. As of 7/28 they still have my car with no update on when part will be shipped. Prior warning: On 7/11, dash showed "put in P to park" alternating with "press brake and push button to start" while driving down the road (note D for drive in lower right on attached images, also photo of car still on/in run). This started at the same time the car bucked and the check engine light came on solid. (Another image shows the red battery warning light in upper left that came on when car was put in park as other messages continued to alternate.) I pulled over and turned off car. While waiting and thinking about what to do next, the car restarted on its own. (It is possible I pressed button 2x to turn off as I recall it didn't react. But restart was a full minute later!) Restarted. Dealership seemed unconcerned, despite the known issue with Pacifica hybrids. Same issue occurred 7/12. On 7/13 the radio rebooted while driving down the road with no warning. (Radio issues have been ongoing and may be related to overall electrical issues?). On morning of 7/19 when final issue occurred, the radio didn't work at first. On 7/14, I pushed dealership to get software recall update that day as it did not feel safe to drive with the ongoing issues. Recall software update was in place before 7/19 incident.
Additional Notes:
7/19/23 - Dash warning to pull over because car was going to turn off (from recall software update). (Image attached) Unclear how long I had and upcoming road was more dangerous, so I pulled over in an area with highway speed traffic and only half a shoulder. Car did not reset on first attempt to restart and stuck in "turtle mode" (<10 mph). When I called the dealership, they originally offered me the roadside assistance number, then talked me through reset over phone when I pushed back that I was not in a safe spot with cars flying past me. I was able to drive <10 minutes to dealer after car reset. They were able to get codes and confirm car is undrivable and I need a new transmission. As of 7/28 they still have my car with no update on when part will be shipped. Prior warning: On 7/11, dash showed "put in P to park" alternating with "press brake and push button to start" while driving down the road (note D for drive in lower right on attached images, also photo of car still on/in run). This started at the same time the car bucked and the check engine light came on solid. (Another image shows the red battery warning light in upper left that came on when car was put in park as other messages continued to alternate.) I pulled over and turned off car. While waiting and thinking about what to do next, the car restarted on its own. (It is possible I pressed button 2x to turn off as I recall it didn't react. But restart was a full minute later!) Restarted. Dealership seemed unconcerned, despite the known issue with Pacifica hybrids. Same issue occurred 7/12. On 7/13 the radio rebooted while driving down the road with no warning. (Radio issues have been ongoing and may be related to overall electrical issues?). On morning of 7/19 when final issue occurred, the radio didn't work at first. On 7/14, I pushed dealership to get software recall update that day as it did not feel safe to drive with the ongoing issues. Recall software update was in place before 7/19 incident.
Mfg Campaign: 11535164
Recall Date: Jul 28, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
7/19/23 - Dash warning to pull over because car was going to turn off (from recall software update). (Image attached) Unclear how long I had and upcoming road was more dangerous, so I pulled over in an area with highway speed traffic and only half a shoulder. Car did not reset on first attempt to restart and stuck in "turtle mode" (<10 mph). When I called the dealership, they originally offered me the roadside assistance number, then talked me through reset over phone when I pushed back that I was not in a safe spot with cars flying past me. I was able to drive <10 minutes to dealer after car reset. They were able to get codes and confirm car is undrivable and I need a new transmission. As of 7/28 they still have my car with no update on when part will be shipped. Prior warning: On 7/11, dash showed "put in P to park" alternating with "press brake and push button to start" while driving down the road (note D for drive in lower right on attached images, also photo of car still on/in run). This started at the same time the car bucked and the check engine light came on solid. (Another image shows the red battery warning light in upper left that came on when car was put in park as other messages continued to alternate.) I pulled over and turned off car. While waiting and thinking about what to do next, the car restarted on its own. (It is possible I pressed button 2x to turn off as I recall it didn't react. But restart was a full minute later!) Restarted. Dealership seemed unconcerned, despite the known issue with Pacifica hybrids. Same issue occurred 7/12. On 7/13 the radio rebooted while driving down the road with no warning. (Radio issues have been ongoing and may be related to overall electrical issues?). On morning of 7/19 when final issue occurred, the radio didn't work at first. On 7/14, I pushed dealership to get software recall update that day as it did not feel safe to drive with the ongoing issues. Recall software update was in place before 7/19 incident.
Corrective Action:
7/19/23 - Dash warning to pull over because car was going to turn off (from recall software update). (Image attached) Unclear how long I had and upcoming road was more dangerous, so I pulled over in an area with highway speed traffic and only half a shoulder. Car did not reset on first attempt to restart and stuck in "turtle mode" (<10 mph). When I called the dealership, they originally offered me the roadside assistance number, then talked me through reset over phone when I pushed back that I was not in a safe spot with cars flying past me. I was able to drive <10 minutes to dealer after car reset. They were able to get codes and confirm car is undrivable and I need a new transmission. As of 7/28 they still have my car with no update on when part will be shipped. Prior warning: On 7/11, dash showed "put in P to park" alternating with "press brake and push button to start" while driving down the road (note D for drive in lower right on attached images, also photo of car still on/in run). This started at the same time the car bucked and the check engine light came on solid. (Another image shows the red battery warning light in upper left that came on when car was put in park as other messages continued to alternate.) I pulled over and turned off car. While waiting and thinking about what to do next, the car restarted on its own. (It is possible I pressed button 2x to turn off as I recall it didn't react. But restart was a full minute later!) Restarted. Dealership seemed unconcerned, despite the known issue with Pacifica hybrids. Same issue occurred 7/12. On 7/13 the radio rebooted while driving down the road with no warning. (Radio issues have been ongoing and may be related to overall electrical issues?). On morning of 7/19 when final issue occurred, the radio didn't work at first. On 7/14, I pushed dealership to get software recall update that day as it did not feel safe to drive with the ongoing issues. Recall software update was in place before 7/19 incident.
Additional Notes:
7/19/23 - Dash warning to pull over because car was going to turn off (from recall software update). (Image attached) Unclear how long I had and upcoming road was more dangerous, so I pulled over in an area with highway speed traffic and only half a shoulder. Car did not reset on first attempt to restart and stuck in "turtle mode" (<10 mph). When I called the dealership, they originally offered me the roadside assistance number, then talked me through reset over phone when I pushed back that I was not in a safe spot with cars flying past me. I was able to drive <10 minutes to dealer after car reset. They were able to get codes and confirm car is undrivable and I need a new transmission. As of 7/28 they still have my car with no update on when part will be shipped. Prior warning: On 7/11, dash showed "put in P to park" alternating with "press brake and push button to start" while driving down the road (note D for drive in lower right on attached images, also photo of car still on/in run). This started at the same time the car bucked and the check engine light came on solid. (Another image shows the red battery warning light in upper left that came on when car was put in park as other messages continued to alternate.) I pulled over and turned off car. While waiting and thinking about what to do next, the car restarted on its own. (It is possible I pressed button 2x to turn off as I recall it didn't react. But restart was a full minute later!) Restarted. Dealership seemed unconcerned, despite the known issue with Pacifica hybrids. Same issue occurred 7/12. On 7/13 the radio rebooted while driving down the road with no warning. (Radio issues have been ongoing and may be related to overall electrical issues?). On morning of 7/19 when final issue occurred, the radio didn't work at first. On 7/14, I pushed dealership to get software recall update that day as it did not feel safe to drive with the ongoing issues. Recall software update was in place before 7/19 incident.
Mfg Campaign: 11535164
Recall Date: Jul 28, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
7/19/23 - Dash warning to pull over because car was going to turn off (from recall software update). (Image attached) Unclear how long I had and upcoming road was more dangerous, so I pulled over in an area with highway speed traffic and only half a shoulder. Car did not reset on first attempt to restart and stuck in "turtle mode" (<10 mph). When I called the dealership, they originally offered me the roadside assistance number, then talked me through reset over phone when I pushed back that I was not in a safe spot with cars flying past me. I was able to drive <10 minutes to dealer after car reset. They were able to get codes and confirm car is undrivable and I need a new transmission. As of 7/28 they still have my car with no update on when part will be shipped. Prior warning: On 7/11, dash showed "put in P to park" alternating with "press brake and push button to start" while driving down the road (note D for drive in lower right on attached images, also photo of car still on/in run). This started at the same time the car bucked and the check engine light came on solid. (Another image shows the red battery warning light in upper left that came on when car was put in park as other messages continued to alternate.) I pulled over and turned off car. While waiting and thinking about what to do next, the car restarted on its own. (It is possible I pressed button 2x to turn off as I recall it didn't react. But restart was a full minute later!) Restarted. Dealership seemed unconcerned, despite the known issue with Pacifica hybrids. Same issue occurred 7/12. On 7/13 the radio rebooted while driving down the road with no warning. (Radio issues have been ongoing and may be related to overall electrical issues?). On morning of 7/19 when final issue occurred, the radio didn't work at first. On 7/14, I pushed dealership to get software recall update that day as it did not feel safe to drive with the ongoing issues. Recall software update was in place before 7/19 incident.
Corrective Action:
7/19/23 - Dash warning to pull over because car was going to turn off (from recall software update). (Image attached) Unclear how long I had and upcoming road was more dangerous, so I pulled over in an area with highway speed traffic and only half a shoulder. Car did not reset on first attempt to restart and stuck in "turtle mode" (<10 mph). When I called the dealership, they originally offered me the roadside assistance number, then talked me through reset over phone when I pushed back that I was not in a safe spot with cars flying past me. I was able to drive <10 minutes to dealer after car reset. They were able to get codes and confirm car is undrivable and I need a new transmission. As of 7/28 they still have my car with no update on when part will be shipped. Prior warning: On 7/11, dash showed "put in P to park" alternating with "press brake and push button to start" while driving down the road (note D for drive in lower right on attached images, also photo of car still on/in run). This started at the same time the car bucked and the check engine light came on solid. (Another image shows the red battery warning light in upper left that came on when car was put in park as other messages continued to alternate.) I pulled over and turned off car. While waiting and thinking about what to do next, the car restarted on its own. (It is possible I pressed button 2x to turn off as I recall it didn't react. But restart was a full minute later!) Restarted. Dealership seemed unconcerned, despite the known issue with Pacifica hybrids. Same issue occurred 7/12. On 7/13 the radio rebooted while driving down the road with no warning. (Radio issues have been ongoing and may be related to overall electrical issues?). On morning of 7/19 when final issue occurred, the radio didn't work at first. On 7/14, I pushed dealership to get software recall update that day as it did not feel safe to drive with the ongoing issues. Recall software update was in place before 7/19 incident.
Additional Notes:
7/19/23 - Dash warning to pull over because car was going to turn off (from recall software update). (Image attached) Unclear how long I had and upcoming road was more dangerous, so I pulled over in an area with highway speed traffic and only half a shoulder. Car did not reset on first attempt to restart and stuck in "turtle mode" (<10 mph). When I called the dealership, they originally offered me the roadside assistance number, then talked me through reset over phone when I pushed back that I was not in a safe spot with cars flying past me. I was able to drive <10 minutes to dealer after car reset. They were able to get codes and confirm car is undrivable and I need a new transmission. As of 7/28 they still have my car with no update on when part will be shipped. Prior warning: On 7/11, dash showed "put in P to park" alternating with "press brake and push button to start" while driving down the road (note D for drive in lower right on attached images, also photo of car still on/in run). This started at the same time the car bucked and the check engine light came on solid. (Another image shows the red battery warning light in upper left that came on when car was put in park as other messages continued to alternate.) I pulled over and turned off car. While waiting and thinking about what to do next, the car restarted on its own. (It is possible I pressed button 2x to turn off as I recall it didn't react. But restart was a full minute later!) Restarted. Dealership seemed unconcerned, despite the known issue with Pacifica hybrids. Same issue occurred 7/12. On 7/13 the radio rebooted while driving down the road with no warning. (Radio issues have been ongoing and may be related to overall electrical issues?). On morning of 7/19 when final issue occurred, the radio didn't work at first. On 7/14, I pushed dealership to get software recall update that day as it did not feel safe to drive with the ongoing issues. Recall software update was in place before 7/19 incident.
Mfg Campaign: 11535164
Recall Date: Jul 28, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Vehicle lost all motive power. Accessories[Wdws,HzrdFlashers] still operational. Stopped DEAD in the middle of the road. Managed to ReStart vehicle. "Limped" along to a safer location, in pkg lot.
Corrective Action:
Vehicle lost all motive power. Accessories[Wdws,HzrdFlashers] still operational. Stopped DEAD in the middle of the road. Managed to ReStart vehicle. "Limped" along to a safer location, in pkg lot.
Additional Notes:
Vehicle lost all motive power. Accessories[Wdws,HzrdFlashers] still operational. Stopped DEAD in the middle of the road. Managed to ReStart vehicle. "Limped" along to a safer location, in pkg lot.
Mfg Campaign: 11534925
Recall Date: Jul 27, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Vehicle lost all motive power. Accessories[Wdws,HzrdFlashers] still operational. Stopped DEAD in the middle of the road. Managed to ReStart vehicle. "Limped" along to a safer location, in pkg lot.
Corrective Action:
Vehicle lost all motive power. Accessories[Wdws,HzrdFlashers] still operational. Stopped DEAD in the middle of the road. Managed to ReStart vehicle. "Limped" along to a safer location, in pkg lot.
Additional Notes:
Vehicle lost all motive power. Accessories[Wdws,HzrdFlashers] still operational. Stopped DEAD in the middle of the road. Managed to ReStart vehicle. "Limped" along to a safer location, in pkg lot.
Mfg Campaign: 11534925
Recall Date: Jul 27, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Vehicle lost all motive power. Accessories[Wdws,HzrdFlashers] still operational. Stopped DEAD in the middle of the road. Managed to ReStart vehicle. "Limped" along to a safer location, in pkg lot.
Corrective Action:
Vehicle lost all motive power. Accessories[Wdws,HzrdFlashers] still operational. Stopped DEAD in the middle of the road. Managed to ReStart vehicle. "Limped" along to a safer location, in pkg lot.
Additional Notes:
Vehicle lost all motive power. Accessories[Wdws,HzrdFlashers] still operational. Stopped DEAD in the middle of the road. Managed to ReStart vehicle. "Limped" along to a safer location, in pkg lot.
Mfg Campaign: 11534925
Recall Date: Jul 27, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Week of 6/18/23 vehicle began flashing codes- service electronic stability control, lanes sense unavailable service required, AWD system unavailable and several warning lights appearing on dash. Took to dealership replaced STAR connector. Still same issues. Took to another dealership replaced ABS module. Still same issues. Chrysler engineers are guiding dealership on how to proceed but neither the dealership or Chrysler engineers know what is wrong with the car or how to fix it. Has been at 2 dealerships since June 23, 2023 and still no fix. The only repair documentation I have is from the first dealership. The dealership it has been at since June 29,23 said they cannot provide me with a document of the work they have done until the service repair order is closed. That won’t be closed until the car is fixed. But they can’t figure out the issue.
Corrective Action:
Week of 6/18/23 vehicle began flashing codes- service electronic stability control, lanes sense unavailable service required, AWD system unavailable and several warning lights appearing on dash. Took to dealership replaced STAR connector. Still same issues. Took to another dealership replaced ABS module. Still same issues. Chrysler engineers are guiding dealership on how to proceed but neither the dealership or Chrysler engineers know what is wrong with the car or how to fix it. Has been at 2 dealerships since June 23, 2023 and still no fix. The only repair documentation I have is from the first dealership. The dealership it has been at since June 29,23 said they cannot provide me with a document of the work they have done until the service repair order is closed. That won’t be closed until the car is fixed. But they can’t figure out the issue.
Additional Notes:
Week of 6/18/23 vehicle began flashing codes- service electronic stability control, lanes sense unavailable service required, AWD system unavailable and several warning lights appearing on dash. Took to dealership replaced STAR connector. Still same issues. Took to another dealership replaced ABS module. Still same issues. Chrysler engineers are guiding dealership on how to proceed but neither the dealership or Chrysler engineers know what is wrong with the car or how to fix it. Has been at 2 dealerships since June 23, 2023 and still no fix. The only repair documentation I have is from the first dealership. The dealership it has been at since June 29,23 said they cannot provide me with a document of the work they have done until the service repair order is closed. That won’t be closed until the car is fixed. But they can’t figure out the issue.
Mfg Campaign: 11534142
Recall Date: Jul 24, 2023
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
Week of 6/18/23 vehicle began flashing codes- service electronic stability control, lanes sense unavailable service required, AWD system unavailable and several warning lights appearing on dash. Took to dealership replaced STAR connector. Still same issues. Took to another dealership replaced ABS module. Still same issues. Chrysler engineers are guiding dealership on how to proceed but neither the dealership or Chrysler engineers know what is wrong with the car or how to fix it. Has been at 2 dealerships since June 23, 2023 and still no fix. The only repair documentation I have is from the first dealership. The dealership it has been at since June 29,23 said they cannot provide me with a document of the work they have done until the service repair order is closed. That won’t be closed until the car is fixed. But they can’t figure out the issue.
Corrective Action:
Week of 6/18/23 vehicle began flashing codes- service electronic stability control, lanes sense unavailable service required, AWD system unavailable and several warning lights appearing on dash. Took to dealership replaced STAR connector. Still same issues. Took to another dealership replaced ABS module. Still same issues. Chrysler engineers are guiding dealership on how to proceed but neither the dealership or Chrysler engineers know what is wrong with the car or how to fix it. Has been at 2 dealerships since June 23, 2023 and still no fix. The only repair documentation I have is from the first dealership. The dealership it has been at since June 29,23 said they cannot provide me with a document of the work they have done until the service repair order is closed. That won’t be closed until the car is fixed. But they can’t figure out the issue.
Additional Notes:
Week of 6/18/23 vehicle began flashing codes- service electronic stability control, lanes sense unavailable service required, AWD system unavailable and several warning lights appearing on dash. Took to dealership replaced STAR connector. Still same issues. Took to another dealership replaced ABS module. Still same issues. Chrysler engineers are guiding dealership on how to proceed but neither the dealership or Chrysler engineers know what is wrong with the car or how to fix it. Has been at 2 dealerships since June 23, 2023 and still no fix. The only repair documentation I have is from the first dealership. The dealership it has been at since June 29,23 said they cannot provide me with a document of the work they have done until the service repair order is closed. That won’t be closed until the car is fixed. But they can’t figure out the issue.
Mfg Campaign: 11534142
Recall Date: Jul 24, 2023
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Week of 6/18/23 vehicle began flashing codes- service electronic stability control, lanes sense unavailable service required, AWD system unavailable and several warning lights appearing on dash. Took to dealership replaced STAR connector. Still same issues. Took to another dealership replaced ABS module. Still same issues. Chrysler engineers are guiding dealership on how to proceed but neither the dealership or Chrysler engineers know what is wrong with the car or how to fix it. Has been at 2 dealerships since June 23, 2023 and still no fix. The only repair documentation I have is from the first dealership. The dealership it has been at since June 29,23 said they cannot provide me with a document of the work they have done until the service repair order is closed. That won’t be closed until the car is fixed. But they can’t figure out the issue.
Corrective Action:
Week of 6/18/23 vehicle began flashing codes- service electronic stability control, lanes sense unavailable service required, AWD system unavailable and several warning lights appearing on dash. Took to dealership replaced STAR connector. Still same issues. Took to another dealership replaced ABS module. Still same issues. Chrysler engineers are guiding dealership on how to proceed but neither the dealership or Chrysler engineers know what is wrong with the car or how to fix it. Has been at 2 dealerships since June 23, 2023 and still no fix. The only repair documentation I have is from the first dealership. The dealership it has been at since June 29,23 said they cannot provide me with a document of the work they have done until the service repair order is closed. That won’t be closed until the car is fixed. But they can’t figure out the issue.
Additional Notes:
Week of 6/18/23 vehicle began flashing codes- service electronic stability control, lanes sense unavailable service required, AWD system unavailable and several warning lights appearing on dash. Took to dealership replaced STAR connector. Still same issues. Took to another dealership replaced ABS module. Still same issues. Chrysler engineers are guiding dealership on how to proceed but neither the dealership or Chrysler engineers know what is wrong with the car or how to fix it. Has been at 2 dealerships since June 23, 2023 and still no fix. The only repair documentation I have is from the first dealership. The dealership it has been at since June 29,23 said they cannot provide me with a document of the work they have done until the service repair order is closed. That won’t be closed until the car is fixed. But they can’t figure out the issue.
Mfg Campaign: 11534142
Recall Date: Jul 24, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Driving down the highway. My vehicle notified me that it would shut down soon and to stop safely very unsafe. I felt I was lose control of the vehicle
Corrective Action:
Driving down the highway. My vehicle notified me that it would shut down soon and to stop safely very unsafe. I felt I was lose control of the vehicle
Additional Notes:
Driving down the highway. My vehicle notified me that it would shut down soon and to stop safely very unsafe. I felt I was lose control of the vehicle
Mfg Campaign: 11533794
Recall Date: Jul 22, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Driving down the highway. My vehicle notified me that it would shut down soon and to stop safely very unsafe. I felt I was lose control of the vehicle
Corrective Action:
Driving down the highway. My vehicle notified me that it would shut down soon and to stop safely very unsafe. I felt I was lose control of the vehicle
Additional Notes:
Driving down the highway. My vehicle notified me that it would shut down soon and to stop safely very unsafe. I felt I was lose control of the vehicle
Mfg Campaign: 11533794
Recall Date: Jul 22, 2023
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
My car had less than 500 miles on it. While driving down the interstate, it suddenly stopped accelerating and a warning to “pull to a safe place the vehicle will soon shut off” appeared. The vehicle shut off. It was towed to the dealership. After almost a week with the van, the dealer said nothing was wrong and they sent me back on my way. 5 miles down the road and on a busy road, same thing happened. Van stalled and was again towed to the dealership. This time they said it needed a new PIM system. It was at this time that I became aware of NHTSA Campaign Number: 23V-010. I was sold this car on June 14 after Chrysler was aware of the issue.
Corrective Action:
My car had less than 500 miles on it. While driving down the interstate, it suddenly stopped accelerating and a warning to “pull to a safe place the vehicle will soon shut off” appeared. The vehicle shut off. It was towed to the dealership. After almost a week with the van, the dealer said nothing was wrong and they sent me back on my way. 5 miles down the road and on a busy road, same thing happened. Van stalled and was again towed to the dealership. This time they said it needed a new PIM system. It was at this time that I became aware of NHTSA Campaign Number: 23V-010. I was sold this car on June 14 after Chrysler was aware of the issue.
Additional Notes:
My car had less than 500 miles on it. While driving down the interstate, it suddenly stopped accelerating and a warning to “pull to a safe place the vehicle will soon shut off” appeared. The vehicle shut off. It was towed to the dealership. After almost a week with the van, the dealer said nothing was wrong and they sent me back on my way. 5 miles down the road and on a busy road, same thing happened. Van stalled and was again towed to the dealership. This time they said it needed a new PIM system. It was at this time that I became aware of NHTSA Campaign Number: 23V-010. I was sold this car on June 14 after Chrysler was aware of the issue.
Mfg Campaign: 11533119
Recall Date: Jul 18, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The air conditioner stopped working and a warning message was displayed on the dash stating service hybrid system, immediately after the Vehicle shut off while driving above 70MPH. Fits symptoms of 03A recall. Vehicle at dealership for service. 80 miles driven by Customer total since purchase
Corrective Action:
The air conditioner stopped working and a warning message was displayed on the dash stating service hybrid system, immediately after the Vehicle shut off while driving above 70MPH. Fits symptoms of 03A recall. Vehicle at dealership for service. 80 miles driven by Customer total since purchase
Additional Notes:
The air conditioner stopped working and a warning message was displayed on the dash stating service hybrid system, immediately after the Vehicle shut off while driving above 70MPH. Fits symptoms of 03A recall. Vehicle at dealership for service. 80 miles driven by Customer total since purchase
Mfg Campaign: 11532581
Recall Date: Jul 16, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The air conditioner stopped working and a warning message was displayed on the dash stating service hybrid system, immediately after the Vehicle shut off while driving above 70MPH. Fits symptoms of 03A recall. Vehicle at dealership for service. 80 miles driven by Customer total since purchase
Corrective Action:
The air conditioner stopped working and a warning message was displayed on the dash stating service hybrid system, immediately after the Vehicle shut off while driving above 70MPH. Fits symptoms of 03A recall. Vehicle at dealership for service. 80 miles driven by Customer total since purchase
Additional Notes:
The air conditioner stopped working and a warning message was displayed on the dash stating service hybrid system, immediately after the Vehicle shut off while driving above 70MPH. Fits symptoms of 03A recall. Vehicle at dealership for service. 80 miles driven by Customer total since purchase
Mfg Campaign: 11532581
Recall Date: Jul 16, 2023
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The air conditioner stopped working and a warning message was displayed on the dash stating service hybrid system, immediately after the Vehicle shut off while driving above 70MPH. Fits symptoms of 03A recall. Vehicle at dealership for service. 80 miles driven by Customer total since purchase
Corrective Action:
The air conditioner stopped working and a warning message was displayed on the dash stating service hybrid system, immediately after the Vehicle shut off while driving above 70MPH. Fits symptoms of 03A recall. Vehicle at dealership for service. 80 miles driven by Customer total since purchase
Additional Notes:
The air conditioner stopped working and a warning message was displayed on the dash stating service hybrid system, immediately after the Vehicle shut off while driving above 70MPH. Fits symptoms of 03A recall. Vehicle at dealership for service. 80 miles driven by Customer total since purchase
Mfg Campaign: 11532581
Recall Date: Jul 16, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Complete loss of engine power at interstate speed of approximately 75 miles per hour without any prior warning indication or service lamps. This required an immediate emergency stop and crossing multiple interstate traffic lanes without any forward propulsion power. We were able to restart the vehicle. Upon restart the system malfunction indicator lamp was illuminated. Vehicle was driven at slow speed to the nearest dealer service center for evaluation and service.
Corrective Action:
Complete loss of engine power at interstate speed of approximately 75 miles per hour without any prior warning indication or service lamps. This required an immediate emergency stop and crossing multiple interstate traffic lanes without any forward propulsion power. We were able to restart the vehicle. Upon restart the system malfunction indicator lamp was illuminated. Vehicle was driven at slow speed to the nearest dealer service center for evaluation and service.
Additional Notes:
Complete loss of engine power at interstate speed of approximately 75 miles per hour without any prior warning indication or service lamps. This required an immediate emergency stop and crossing multiple interstate traffic lanes without any forward propulsion power. We were able to restart the vehicle. Upon restart the system malfunction indicator lamp was illuminated. Vehicle was driven at slow speed to the nearest dealer service center for evaluation and service.
Mfg Campaign: 11531578
Recall Date: Jul 11, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
I was driving this vehicle, a 2022 Chrysler Pacifica Hybrid this evening, July 7th. The battery was operating on a charge of 1% and the gas tank was 1/3 full. I charged the battery earlier this morning but only for several minutes. This is a rental vehicle I have used for the last week with no problems. Vehicle was idle for about 3 hours prior to this incident. After starting the car at about 8:30 pm, I drove no more than several miles and received a warning that I needed to pull over “immediately” and that a vehicle shutdown was “imminent.” I did so and turned off the vehicle. I turned it on again and the “Check engine” light was on but the notice I received earlier was gone. I was able to drive the rest of the way home which was about 10 miles. I searched the vehicle and VIN later and determined this vehicle was under NHTSA Recall # 23V-010 which had been completed. I am reporting this defect because it seems to be similar to the recall shown as completed on the vehicle in January 2023.
Corrective Action:
I was driving this vehicle, a 2022 Chrysler Pacifica Hybrid this evening, July 7th. The battery was operating on a charge of 1% and the gas tank was 1/3 full. I charged the battery earlier this morning but only for several minutes. This is a rental vehicle I have used for the last week with no problems. Vehicle was idle for about 3 hours prior to this incident. After starting the car at about 8:30 pm, I drove no more than several miles and received a warning that I needed to pull over “immediately” and that a vehicle shutdown was “imminent.” I did so and turned off the vehicle. I turned it on again and the “Check engine” light was on but the notice I received earlier was gone. I was able to drive the rest of the way home which was about 10 miles. I searched the vehicle and VIN later and determined this vehicle was under NHTSA Recall # 23V-010 which had been completed. I am reporting this defect because it seems to be similar to the recall shown as completed on the vehicle in January 2023.
Additional Notes:
I was driving this vehicle, a 2022 Chrysler Pacifica Hybrid this evening, July 7th. The battery was operating on a charge of 1% and the gas tank was 1/3 full. I charged the battery earlier this morning but only for several minutes. This is a rental vehicle I have used for the last week with no problems. Vehicle was idle for about 3 hours prior to this incident. After starting the car at about 8:30 pm, I drove no more than several miles and received a warning that I needed to pull over “immediately” and that a vehicle shutdown was “imminent.” I did so and turned off the vehicle. I turned it on again and the “Check engine” light was on but the notice I received earlier was gone. I was able to drive the rest of the way home which was about 10 miles. I searched the vehicle and VIN later and determined this vehicle was under NHTSA Recall # 23V-010 which had been completed. I am reporting this defect because it seems to be similar to the recall shown as completed on the vehicle in January 2023.
Mfg Campaign: 11531002
Recall Date: Jul 7, 2023
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Valencia, CA • 36 yrs
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