Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T82
Recall Date: Dec 21, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Chrysler Town & Country, Dodge Grand Caravan vehicles manufactured July 31, 2015, to April 18, 2016, 2016 Dodge Journey vehicles manufactured August 17, 2015, to January 29, 2016, and 2016 RAM ProMaster vehicles manufactured August 15, 2016, to April 15, 2016. The transmission pump may seize causing a loss of hydraulic pressure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S44
Recall Date: Jun 24, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2016 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured March 16, 2016, to March 17, 2016. The nuts on the third row seatbacks were incorrectly torqued and may become loose.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S37
Recall Date: May 16, 2016
Chrysler (fca Us Llc)
Safety Issue:
FCA US LLC (Chrysler) is recalling certain model year 2015-2016 Chrysler Town and Country, and 2014-2015 Dodge Grand Caravan vehicles manufactured August 16, 2014, to December 5, 2015. The windshield on the affected vehicles may have been installed using expired urethane primer, allowing the windshield to become displaced in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 212, "Windshield Mounting."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S02
Recall Date: Jan 28, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler Group LLC (Chrysler) is recalling certain model year 2016 Chrysler Town and Country and Dodge Grand Caravan vehicles manufactured August 19, 2015 to August 27, 2015. In the affected vehicles, the bolts that attach the hood striker may loosen and, as a result, the hood may open unexpectedly while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R53
Recall Date: Sep 24, 2015
Consumer Complaints
645 ComplaintsChrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
WE WE'RE DRIVING HOME FROM BISHOP ON THE HIGHWAY AT NIGHT, WHEN ALL OF A SUDDEN THE VAN WOULDN'T SHIFT TO 3 GEAR. IT WOULDN'T GO PAST 40 MILES PER HOUR. EVERY TIME WE TRIED TO ACCELERATE THE RPM'S WOULD GO PAST THE RED SECTION (ABOUT SECTION 8 OR 9). IT WAS DRIVING FINE AROUND 65 MILES PER HOUR PRIOR, WHEN ALL OF A SUDDEN IT WOULDN'T CONTINUE ACCELERATING AT THAT SPEED ANYMORE. WE PULLED OVER TRYING TO SWITCH GEARS TO SEE IF IT WOULD GO BACK TO NORMAL, BUT THAT DIDN'T WORK AND WE ALSO TRIED TURNING OFF THE CAR AND NOTHING WORKED. WE PULLED UP AT A GAS STATION FOR MORE GAS. WHEN WE TURNED THE CAR BACK ON AND PUT IT INTO DRIVING GEAR IT JOLTED FOR A SECOND RIGHT BEFORE AND AFTER TAKING IT OUT OF THE DRIVING GEAR. WE HAD TO DRIVE ON THE HIGHWAY AT 40 MILES PER HOUR WITH THE EMERGENCY LIGHTS ON SO WE WOULDN'T GET HIT FROM BEHIND FROM COMING AND UN COMING TRAFFIC SINCE IT WAS PITCH DARK AT NIGHT. ALSO, THE LEFT BACK PASSENGER DOOR RIGHT BEHIND THE DRIVER SEAT WAS NO LONGER WORKING EARLIER. IT WON'T OPEN NEITHER WITH THE CLICKER, OR BY HAND (INSIDE OR THE OUTSIDE) OR BY THE INSIDE AUTOMATIC BUTTONS FOR THE DOOR. IT JUST DOESN'T UNLOCK ANY MORE.
Corrective Action:
WE WE'RE DRIVING HOME FROM BISHOP ON THE HIGHWAY AT NIGHT, WHEN ALL OF A SUDDEN THE VAN WOULDN'T SHIFT TO 3 GEAR. IT WOULDN'T GO PAST 40 MILES PER HOUR. EVERY TIME WE TRIED TO ACCELERATE THE RPM'S WOULD GO PAST THE RED SECTION (ABOUT SECTION 8 OR 9). IT WAS DRIVING FINE AROUND 65 MILES PER HOUR PRIOR, WHEN ALL OF A SUDDEN IT WOULDN'T CONTINUE ACCELERATING AT THAT SPEED ANYMORE. WE PULLED OVER TRYING TO SWITCH GEARS TO SEE IF IT WOULD GO BACK TO NORMAL, BUT THAT DIDN'T WORK AND WE ALSO TRIED TURNING OFF THE CAR AND NOTHING WORKED. WE PULLED UP AT A GAS STATION FOR MORE GAS. WHEN WE TURNED THE CAR BACK ON AND PUT IT INTO DRIVING GEAR IT JOLTED FOR A SECOND RIGHT BEFORE AND AFTER TAKING IT OUT OF THE DRIVING GEAR. WE HAD TO DRIVE ON THE HIGHWAY AT 40 MILES PER HOUR WITH THE EMERGENCY LIGHTS ON SO WE WOULDN'T GET HIT FROM BEHIND FROM COMING AND UN COMING TRAFFIC SINCE IT WAS PITCH DARK AT NIGHT. ALSO, THE LEFT BACK PASSENGER DOOR RIGHT BEHIND THE DRIVER SEAT WAS NO LONGER WORKING EARLIER. IT WON'T OPEN NEITHER WITH THE CLICKER, OR BY HAND (INSIDE OR THE OUTSIDE) OR BY THE INSIDE AUTOMATIC BUTTONS FOR THE DOOR. IT JUST DOESN'T UNLOCK ANY MORE.
Additional Notes:
WE WE'RE DRIVING HOME FROM BISHOP ON THE HIGHWAY AT NIGHT, WHEN ALL OF A SUDDEN THE VAN WOULDN'T SHIFT TO 3 GEAR. IT WOULDN'T GO PAST 40 MILES PER HOUR. EVERY TIME WE TRIED TO ACCELERATE THE RPM'S WOULD GO PAST THE RED SECTION (ABOUT SECTION 8 OR 9). IT WAS DRIVING FINE AROUND 65 MILES PER HOUR PRIOR, WHEN ALL OF A SUDDEN IT WOULDN'T CONTINUE ACCELERATING AT THAT SPEED ANYMORE. WE PULLED OVER TRYING TO SWITCH GEARS TO SEE IF IT WOULD GO BACK TO NORMAL, BUT THAT DIDN'T WORK AND WE ALSO TRIED TURNING OFF THE CAR AND NOTHING WORKED. WE PULLED UP AT A GAS STATION FOR MORE GAS. WHEN WE TURNED THE CAR BACK ON AND PUT IT INTO DRIVING GEAR IT JOLTED FOR A SECOND RIGHT BEFORE AND AFTER TAKING IT OUT OF THE DRIVING GEAR. WE HAD TO DRIVE ON THE HIGHWAY AT 40 MILES PER HOUR WITH THE EMERGENCY LIGHTS ON SO WE WOULDN'T GET HIT FROM BEHIND FROM COMING AND UN COMING TRAFFIC SINCE IT WAS PITCH DARK AT NIGHT. ALSO, THE LEFT BACK PASSENGER DOOR RIGHT BEHIND THE DRIVER SEAT WAS NO LONGER WORKING EARLIER. IT WON'T OPEN NEITHER WITH THE CLICKER, OR BY HAND (INSIDE OR THE OUTSIDE) OR BY THE INSIDE AUTOMATIC BUTTONS FOR THE DOOR. IT JUST DOESN'T UNLOCK ANY MORE.
Mfg Campaign: 11373869
Recall Date: Nov 9, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WE WE'RE DRIVING HOME FROM BISHOP ON THE HIGHWAY AT NIGHT, WHEN ALL OF A SUDDEN THE VAN WOULDN'T SHIFT TO 3 GEAR. IT WOULDN'T GO PAST 40 MILES PER HOUR. EVERY TIME WE TRIED TO ACCELERATE THE RPM'S WOULD GO PAST THE RED SECTION (ABOUT SECTION 8 OR 9). IT WAS DRIVING FINE AROUND 65 MILES PER HOUR PRIOR, WHEN ALL OF A SUDDEN IT WOULDN'T CONTINUE ACCELERATING AT THAT SPEED ANYMORE. WE PULLED OVER TRYING TO SWITCH GEARS TO SEE IF IT WOULD GO BACK TO NORMAL, BUT THAT DIDN'T WORK AND WE ALSO TRIED TURNING OFF THE CAR AND NOTHING WORKED. WE PULLED UP AT A GAS STATION FOR MORE GAS. WHEN WE TURNED THE CAR BACK ON AND PUT IT INTO DRIVING GEAR IT JOLTED FOR A SECOND RIGHT BEFORE AND AFTER TAKING IT OUT OF THE DRIVING GEAR. WE HAD TO DRIVE ON THE HIGHWAY AT 40 MILES PER HOUR WITH THE EMERGENCY LIGHTS ON SO WE WOULDN'T GET HIT FROM BEHIND FROM COMING AND UN COMING TRAFFIC SINCE IT WAS PITCH DARK AT NIGHT. ALSO, THE LEFT BACK PASSENGER DOOR RIGHT BEHIND THE DRIVER SEAT WAS NO LONGER WORKING EARLIER. IT WON'T OPEN NEITHER WITH THE CLICKER, OR BY HAND (INSIDE OR THE OUTSIDE) OR BY THE INSIDE AUTOMATIC BUTTONS FOR THE DOOR. IT JUST DOESN'T UNLOCK ANY MORE.
Corrective Action:
WE WE'RE DRIVING HOME FROM BISHOP ON THE HIGHWAY AT NIGHT, WHEN ALL OF A SUDDEN THE VAN WOULDN'T SHIFT TO 3 GEAR. IT WOULDN'T GO PAST 40 MILES PER HOUR. EVERY TIME WE TRIED TO ACCELERATE THE RPM'S WOULD GO PAST THE RED SECTION (ABOUT SECTION 8 OR 9). IT WAS DRIVING FINE AROUND 65 MILES PER HOUR PRIOR, WHEN ALL OF A SUDDEN IT WOULDN'T CONTINUE ACCELERATING AT THAT SPEED ANYMORE. WE PULLED OVER TRYING TO SWITCH GEARS TO SEE IF IT WOULD GO BACK TO NORMAL, BUT THAT DIDN'T WORK AND WE ALSO TRIED TURNING OFF THE CAR AND NOTHING WORKED. WE PULLED UP AT A GAS STATION FOR MORE GAS. WHEN WE TURNED THE CAR BACK ON AND PUT IT INTO DRIVING GEAR IT JOLTED FOR A SECOND RIGHT BEFORE AND AFTER TAKING IT OUT OF THE DRIVING GEAR. WE HAD TO DRIVE ON THE HIGHWAY AT 40 MILES PER HOUR WITH THE EMERGENCY LIGHTS ON SO WE WOULDN'T GET HIT FROM BEHIND FROM COMING AND UN COMING TRAFFIC SINCE IT WAS PITCH DARK AT NIGHT. ALSO, THE LEFT BACK PASSENGER DOOR RIGHT BEHIND THE DRIVER SEAT WAS NO LONGER WORKING EARLIER. IT WON'T OPEN NEITHER WITH THE CLICKER, OR BY HAND (INSIDE OR THE OUTSIDE) OR BY THE INSIDE AUTOMATIC BUTTONS FOR THE DOOR. IT JUST DOESN'T UNLOCK ANY MORE.
Additional Notes:
WE WE'RE DRIVING HOME FROM BISHOP ON THE HIGHWAY AT NIGHT, WHEN ALL OF A SUDDEN THE VAN WOULDN'T SHIFT TO 3 GEAR. IT WOULDN'T GO PAST 40 MILES PER HOUR. EVERY TIME WE TRIED TO ACCELERATE THE RPM'S WOULD GO PAST THE RED SECTION (ABOUT SECTION 8 OR 9). IT WAS DRIVING FINE AROUND 65 MILES PER HOUR PRIOR, WHEN ALL OF A SUDDEN IT WOULDN'T CONTINUE ACCELERATING AT THAT SPEED ANYMORE. WE PULLED OVER TRYING TO SWITCH GEARS TO SEE IF IT WOULD GO BACK TO NORMAL, BUT THAT DIDN'T WORK AND WE ALSO TRIED TURNING OFF THE CAR AND NOTHING WORKED. WE PULLED UP AT A GAS STATION FOR MORE GAS. WHEN WE TURNED THE CAR BACK ON AND PUT IT INTO DRIVING GEAR IT JOLTED FOR A SECOND RIGHT BEFORE AND AFTER TAKING IT OUT OF THE DRIVING GEAR. WE HAD TO DRIVE ON THE HIGHWAY AT 40 MILES PER HOUR WITH THE EMERGENCY LIGHTS ON SO WE WOULDN'T GET HIT FROM BEHIND FROM COMING AND UN COMING TRAFFIC SINCE IT WAS PITCH DARK AT NIGHT. ALSO, THE LEFT BACK PASSENGER DOOR RIGHT BEHIND THE DRIVER SEAT WAS NO LONGER WORKING EARLIER. IT WON'T OPEN NEITHER WITH THE CLICKER, OR BY HAND (INSIDE OR THE OUTSIDE) OR BY THE INSIDE AUTOMATIC BUTTONS FOR THE DOOR. IT JUST DOESN'T UNLOCK ANY MORE.
Mfg Campaign: 11373869
Recall Date: Nov 9, 2020
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
CHECK ENGINE LIGHT CAME ON AT ~95,000 FOR P0302 - MISFIRE IN CYLINDER 2 AT IDLE. THE LOCAL CHRYSLERY DEALERSHIP SERVICE DEPARTMENT DIAGNOSED IT AS LOW COMPRESSION DUE TO A VALVE ISSUE. THE FIX IS LEFT HEAD REPLACEMENT AT JUST UNDER $2700. THIS IS CLEARLY A KNOWN ISSUE WITH THIS ENGINE LOOKING AT OTHER COMPLAINTS FOR THE 3.6L PENTASTAR ENGINES IN THE TOWN AND COUNTRY, GRAND CARAVAN AND DODGE JOURNEY. NO RECALL OR SERVICE BULLETING APPEARS TO BE ASSOCIATED WITH THIS MANUFACTURING DEFECT.
Corrective Action:
CHECK ENGINE LIGHT CAME ON AT ~95,000 FOR P0302 - MISFIRE IN CYLINDER 2 AT IDLE. THE LOCAL CHRYSLERY DEALERSHIP SERVICE DEPARTMENT DIAGNOSED IT AS LOW COMPRESSION DUE TO A VALVE ISSUE. THE FIX IS LEFT HEAD REPLACEMENT AT JUST UNDER $2700. THIS IS CLEARLY A KNOWN ISSUE WITH THIS ENGINE LOOKING AT OTHER COMPLAINTS FOR THE 3.6L PENTASTAR ENGINES IN THE TOWN AND COUNTRY, GRAND CARAVAN AND DODGE JOURNEY. NO RECALL OR SERVICE BULLETING APPEARS TO BE ASSOCIATED WITH THIS MANUFACTURING DEFECT.
Additional Notes:
CHECK ENGINE LIGHT CAME ON AT ~95,000 FOR P0302 - MISFIRE IN CYLINDER 2 AT IDLE. THE LOCAL CHRYSLERY DEALERSHIP SERVICE DEPARTMENT DIAGNOSED IT AS LOW COMPRESSION DUE TO A VALVE ISSUE. THE FIX IS LEFT HEAD REPLACEMENT AT JUST UNDER $2700. THIS IS CLEARLY A KNOWN ISSUE WITH THIS ENGINE LOOKING AT OTHER COMPLAINTS FOR THE 3.6L PENTASTAR ENGINES IN THE TOWN AND COUNTRY, GRAND CARAVAN AND DODGE JOURNEY. NO RECALL OR SERVICE BULLETING APPEARS TO BE ASSOCIATED WITH THIS MANUFACTURING DEFECT.
Mfg Campaign: 11366456
Recall Date: Oct 26, 2020
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
DRIVING DOWN CITY ROAD CAME TO STOP. PUSHED GAS PEDAL RPM'S INCREASED BUT VEHICLE DID NOT MOVE. UNDRIVABLE HAD TO HAVE IT TOWED. NO PROBLEMS SINCE NEW PURCHASE TILL THAT DAY. STATES PER MY VEHICLE MAKE MODEL YEAR THERE IS RECALL FOR TRANSMISSION PUMP FAILURE. BUT WHEN I PUT VIN NUMBER IN NO RECALL PULLS UP.
Corrective Action:
DRIVING DOWN CITY ROAD CAME TO STOP. PUSHED GAS PEDAL RPM'S INCREASED BUT VEHICLE DID NOT MOVE. UNDRIVABLE HAD TO HAVE IT TOWED. NO PROBLEMS SINCE NEW PURCHASE TILL THAT DAY. STATES PER MY VEHICLE MAKE MODEL YEAR THERE IS RECALL FOR TRANSMISSION PUMP FAILURE. BUT WHEN I PUT VIN NUMBER IN NO RECALL PULLS UP.
Additional Notes:
DRIVING DOWN CITY ROAD CAME TO STOP. PUSHED GAS PEDAL RPM'S INCREASED BUT VEHICLE DID NOT MOVE. UNDRIVABLE HAD TO HAVE IT TOWED. NO PROBLEMS SINCE NEW PURCHASE TILL THAT DAY. STATES PER MY VEHICLE MAKE MODEL YEAR THERE IS RECALL FOR TRANSMISSION PUMP FAILURE. BUT WHEN I PUT VIN NUMBER IN NO RECALL PULLS UP.
Mfg Campaign: 11365236
Recall Date: Oct 19, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
SLIDING DOORS MAKIN A BUZZIN NOISE WHEN LOCK, UNLOCK, OR OPEN DOORS, ALSO MAKINGBA RATTLING NOISE WHEN STARTS, LOOSING POWER BEETWEEN GEARS
Corrective Action:
SLIDING DOORS MAKIN A BUZZIN NOISE WHEN LOCK, UNLOCK, OR OPEN DOORS, ALSO MAKINGBA RATTLING NOISE WHEN STARTS, LOOSING POWER BEETWEEN GEARS
Additional Notes:
SLIDING DOORS MAKIN A BUZZIN NOISE WHEN LOCK, UNLOCK, OR OPEN DOORS, ALSO MAKINGBA RATTLING NOISE WHEN STARTS, LOOSING POWER BEETWEEN GEARS
Mfg Campaign: 11363785
Recall Date: Oct 11, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHILE DRIVING DOWN A NEIGHBORHOOD STREET WITH MY KIDS,I WAS 'PUNCHED' IN THE BACK OF MY HEAD BY THE SUPPLEMENTAL ACTIVE HEAD RESTRAINT ON THE DRIVERS SIDE. UPON EXAMINATION, THE PLASTIC THAT HOOKS ONTO THE HOLDING PIN SNAPPED RELEASING THE HEAD RESTRAINT.
Corrective Action:
WHILE DRIVING DOWN A NEIGHBORHOOD STREET WITH MY KIDS,I WAS 'PUNCHED' IN THE BACK OF MY HEAD BY THE SUPPLEMENTAL ACTIVE HEAD RESTRAINT ON THE DRIVERS SIDE. UPON EXAMINATION, THE PLASTIC THAT HOOKS ONTO THE HOLDING PIN SNAPPED RELEASING THE HEAD RESTRAINT.
Additional Notes:
WHILE DRIVING DOWN A NEIGHBORHOOD STREET WITH MY KIDS,I WAS 'PUNCHED' IN THE BACK OF MY HEAD BY THE SUPPLEMENTAL ACTIVE HEAD RESTRAINT ON THE DRIVERS SIDE. UPON EXAMINATION, THE PLASTIC THAT HOOKS ONTO THE HOLDING PIN SNAPPED RELEASING THE HEAD RESTRAINT.
Mfg Campaign: 11363612
Recall Date: Oct 9, 2020
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
REAR PASSENGER DOOR WILL NOT LOCK CAUSING A SAFETY HAZARD FOR BOTH CHILDREN AND ADULT PASSENGERS. THIS IS AN ONGOING PROBLEM WHILE DRIVING, OR WHILE THE VEHICLE IS STATIONARY.
Corrective Action:
REAR PASSENGER DOOR WILL NOT LOCK CAUSING A SAFETY HAZARD FOR BOTH CHILDREN AND ADULT PASSENGERS. THIS IS AN ONGOING PROBLEM WHILE DRIVING, OR WHILE THE VEHICLE IS STATIONARY.
Additional Notes:
REAR PASSENGER DOOR WILL NOT LOCK CAUSING A SAFETY HAZARD FOR BOTH CHILDREN AND ADULT PASSENGERS. THIS IS AN ONGOING PROBLEM WHILE DRIVING, OR WHILE THE VEHICLE IS STATIONARY.
Mfg Campaign: 11363149
Recall Date: Oct 7, 2020
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE DRIVER'S SIDE SLIDING DOOR FAILED TO OPEN MANUALLY OR ELECTRONICALLY. THE FAILURE OCCURRED ON THE PASSENGER'S SIDE SLIDING DOOR PRIOR TO THE FAILURE ON THE DRIVER'S SIDE. THE VEHICLE WAS TAKEN TO GILLMAN CHRYSLER JEEP DODGE RAM (10585 W. SAM HOUSTON PKWY S, HOUSTON, TX 77099, (832) 553-0100) WHERE THE DRIVER'S SIDE SLIDING DOOR ACTUATOR WAS REPLACED HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE DRIVER'S SIDE SLIDING DOOR FAILED TO OPEN MANUALLY OR ELECTRONICALLY. THE FAILURE OCCURRED ON THE PASSENGER'S SIDE SLIDING DOOR PRIOR TO THE FAILURE ON THE DRIVER'S SIDE. THE VEHICLE WAS TAKEN TO GILLMAN CHRYSLER JEEP DODGE RAM (10585 W. SAM HOUSTON PKWY S, HOUSTON, TX 77099, (832) 553-0100) WHERE THE DRIVER'S SIDE SLIDING DOOR ACTUATOR WAS REPLACED HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE DRIVER'S SIDE SLIDING DOOR FAILED TO OPEN MANUALLY OR ELECTRONICALLY. THE FAILURE OCCURRED ON THE PASSENGER'S SIDE SLIDING DOOR PRIOR TO THE FAILURE ON THE DRIVER'S SIDE. THE VEHICLE WAS TAKEN TO GILLMAN CHRYSLER JEEP DODGE RAM (10585 W. SAM HOUSTON PKWY S, HOUSTON, TX 77099, (832) 553-0100) WHERE THE DRIVER'S SIDE SLIDING DOOR ACTUATOR WAS REPLACED HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000.
Mfg Campaign: 11362898
Recall Date: Oct 5, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
EVERY TIME I UNLOCK OR OPEN MY VEHICLE DOORS THE CAR MAKES A LARGE PEEP NOISE LIKE THEIR IS A SHORT IN THE ELECTRICAL OR MAYBE A FUSE. IT SOUNDS LIKE A LOUD BUZZER NOISE LIKE FROM A BIG X OF A WRONG ANSWER ON THE SHOW FAMILY FEUD! THAT'S THE ONLY WAY I CAN EXPLAIN THE LOUD NOISE. THE VEHICLE IS ALWAYS NOT RUNNING AND IN PARK WHEN IT MAKE THIS NOISE! IT HAPPENS AFTER I UNLOCK THE VEHICLE AND OPEN ANY DOOR EVEN THE SLIDING PASSENGER DOORS.
Corrective Action:
EVERY TIME I UNLOCK OR OPEN MY VEHICLE DOORS THE CAR MAKES A LARGE PEEP NOISE LIKE THEIR IS A SHORT IN THE ELECTRICAL OR MAYBE A FUSE. IT SOUNDS LIKE A LOUD BUZZER NOISE LIKE FROM A BIG X OF A WRONG ANSWER ON THE SHOW FAMILY FEUD! THAT'S THE ONLY WAY I CAN EXPLAIN THE LOUD NOISE. THE VEHICLE IS ALWAYS NOT RUNNING AND IN PARK WHEN IT MAKE THIS NOISE! IT HAPPENS AFTER I UNLOCK THE VEHICLE AND OPEN ANY DOOR EVEN THE SLIDING PASSENGER DOORS.
Additional Notes:
EVERY TIME I UNLOCK OR OPEN MY VEHICLE DOORS THE CAR MAKES A LARGE PEEP NOISE LIKE THEIR IS A SHORT IN THE ELECTRICAL OR MAYBE A FUSE. IT SOUNDS LIKE A LOUD BUZZER NOISE LIKE FROM A BIG X OF A WRONG ANSWER ON THE SHOW FAMILY FEUD! THAT'S THE ONLY WAY I CAN EXPLAIN THE LOUD NOISE. THE VEHICLE IS ALWAYS NOT RUNNING AND IN PARK WHEN IT MAKE THIS NOISE! IT HAPPENS AFTER I UNLOCK THE VEHICLE AND OPEN ANY DOOR EVEN THE SLIDING PASSENGER DOORS.
Mfg Campaign: 11362686
Recall Date: Oct 4, 2020
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
HELLO, I PURCHASE MY 2016 TOWN AND COUNTY AS A BRAND NEW VEHICLE. I HAD HOPES THAT THIS WOULD BE THE LAST FAMILY VEHICLE THAT I WOULD PURCHASE TO TRANSPORT MY BUSY FAMILY. HOWEVER, THE TIME THAT I HAVE USED THIS MINI VAN HAS BEEN A SERIES OF PROBLEMS. THE MAIN ONE IS THE REOCCURRING PROBLEMS WITH THE PLASTIC EXTERIOR PARTS TO THIS VEHICLE CONSTANTLY COMING OFF. THE B PILLAR APPLIQUE, LEFT - MOPAR (5020665AD) AND RIGHT B PILLAR APPLIQUE, RIGHT - MOPAR (5020664AD) ARE THE TWO PARTS THAT I AM REPLACING CONSTANTLY. THE LAST INCIDENT WAS BOTH PARTS CAME OFF ON A BUSY HIGHWAY AND ALMOST HIT ANOTHER VEHICLE. THESE PLASTIC PARTS ARE UNSAFE AND A HAZARD. THEY ARE NOT DESIGNED TO STAY ON THE VEHICLE. I TOOK MY VEHICLE IN TO THE DEALERSHIP AND THE QUOTE WAS OVER 300 DOLLARS TO REPLACE. THIS IS AN EXAMPLE OF HOW CHEAP AND POORLY DESIGNED THIS VEHICLE IS. I AM NOT A HAPPY 2016 TOWN AND COUNTRY OWNER. I WANT THE MANUFACTURER/ MOPAR TO DO SOMETHING ABOUT THIS BEFORE SOMEONE GETS HURT!
Corrective Action:
HELLO, I PURCHASE MY 2016 TOWN AND COUNTY AS A BRAND NEW VEHICLE. I HAD HOPES THAT THIS WOULD BE THE LAST FAMILY VEHICLE THAT I WOULD PURCHASE TO TRANSPORT MY BUSY FAMILY. HOWEVER, THE TIME THAT I HAVE USED THIS MINI VAN HAS BEEN A SERIES OF PROBLEMS. THE MAIN ONE IS THE REOCCURRING PROBLEMS WITH THE PLASTIC EXTERIOR PARTS TO THIS VEHICLE CONSTANTLY COMING OFF. THE B PILLAR APPLIQUE, LEFT - MOPAR (5020665AD) AND RIGHT B PILLAR APPLIQUE, RIGHT - MOPAR (5020664AD) ARE THE TWO PARTS THAT I AM REPLACING CONSTANTLY. THE LAST INCIDENT WAS BOTH PARTS CAME OFF ON A BUSY HIGHWAY AND ALMOST HIT ANOTHER VEHICLE. THESE PLASTIC PARTS ARE UNSAFE AND A HAZARD. THEY ARE NOT DESIGNED TO STAY ON THE VEHICLE. I TOOK MY VEHICLE IN TO THE DEALERSHIP AND THE QUOTE WAS OVER 300 DOLLARS TO REPLACE. THIS IS AN EXAMPLE OF HOW CHEAP AND POORLY DESIGNED THIS VEHICLE IS. I AM NOT A HAPPY 2016 TOWN AND COUNTRY OWNER. I WANT THE MANUFACTURER/ MOPAR TO DO SOMETHING ABOUT THIS BEFORE SOMEONE GETS HURT!
Additional Notes:
HELLO, I PURCHASE MY 2016 TOWN AND COUNTY AS A BRAND NEW VEHICLE. I HAD HOPES THAT THIS WOULD BE THE LAST FAMILY VEHICLE THAT I WOULD PURCHASE TO TRANSPORT MY BUSY FAMILY. HOWEVER, THE TIME THAT I HAVE USED THIS MINI VAN HAS BEEN A SERIES OF PROBLEMS. THE MAIN ONE IS THE REOCCURRING PROBLEMS WITH THE PLASTIC EXTERIOR PARTS TO THIS VEHICLE CONSTANTLY COMING OFF. THE B PILLAR APPLIQUE, LEFT - MOPAR (5020665AD) AND RIGHT B PILLAR APPLIQUE, RIGHT - MOPAR (5020664AD) ARE THE TWO PARTS THAT I AM REPLACING CONSTANTLY. THE LAST INCIDENT WAS BOTH PARTS CAME OFF ON A BUSY HIGHWAY AND ALMOST HIT ANOTHER VEHICLE. THESE PLASTIC PARTS ARE UNSAFE AND A HAZARD. THEY ARE NOT DESIGNED TO STAY ON THE VEHICLE. I TOOK MY VEHICLE IN TO THE DEALERSHIP AND THE QUOTE WAS OVER 300 DOLLARS TO REPLACE. THIS IS AN EXAMPLE OF HOW CHEAP AND POORLY DESIGNED THIS VEHICLE IS. I AM NOT A HAPPY 2016 TOWN AND COUNTRY OWNER. I WANT THE MANUFACTURER/ MOPAR TO DO SOMETHING ABOUT THIS BEFORE SOMEONE GETS HURT!
Mfg Campaign: 11362517
Recall Date: Oct 3, 2020
Chrysler (fca Us, Llc)
Defect Description:
SEATS
Potential Consequences:
ANTI-WHIPLASH HEADREST DEPLOYED SPONTANEOUSLY VEHICLE WAS UNOCCUPIED SITTING IN MY DRIVEWAY
Corrective Action:
ANTI-WHIPLASH HEADREST DEPLOYED SPONTANEOUSLY VEHICLE WAS UNOCCUPIED SITTING IN MY DRIVEWAY
Additional Notes:
ANTI-WHIPLASH HEADREST DEPLOYED SPONTANEOUSLY VEHICLE WAS UNOCCUPIED SITTING IN MY DRIVEWAY
Mfg Campaign: 11362272
Recall Date: Oct 1, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE DRIVER SIDE SLIDING DOOR GETS STUCKED LOCK OR SOMETIMES WILL CLOSE ON YOU AND NOT STOP.
Corrective Action:
THE DRIVER SIDE SLIDING DOOR GETS STUCKED LOCK OR SOMETIMES WILL CLOSE ON YOU AND NOT STOP.
Additional Notes:
THE DRIVER SIDE SLIDING DOOR GETS STUCKED LOCK OR SOMETIMES WILL CLOSE ON YOU AND NOT STOP.
Mfg Campaign: 11361273
Recall Date: Sep 26, 2020
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
VEHICLE WAS PARKED ON A CITY STREET ALONG THE SIDEWALK IN FRONT OF A RESIDENCE. I PULLED OUT ONTO THE STREET WENT APPROX. 100-125FT PASSENGER SIDE AIRBAG (NOT FRONT BUT SIDE OF VAN) EXPLODED VEHICLE DIED SET THERE A FEW MINUTES TO COMPREHEND WHAT HAPPENED WAS ABLE TO RESTART VEHICLE AND MOVE TO SIDE OF STREET GOT OUT WALKED AROUND NO OTHER DAMAGE TO VEHICLE CALLED TOW TRUCK AND VEHICLE WAS DRIVEN ONTO ROLL BACK
Corrective Action:
VEHICLE WAS PARKED ON A CITY STREET ALONG THE SIDEWALK IN FRONT OF A RESIDENCE. I PULLED OUT ONTO THE STREET WENT APPROX. 100-125FT PASSENGER SIDE AIRBAG (NOT FRONT BUT SIDE OF VAN) EXPLODED VEHICLE DIED SET THERE A FEW MINUTES TO COMPREHEND WHAT HAPPENED WAS ABLE TO RESTART VEHICLE AND MOVE TO SIDE OF STREET GOT OUT WALKED AROUND NO OTHER DAMAGE TO VEHICLE CALLED TOW TRUCK AND VEHICLE WAS DRIVEN ONTO ROLL BACK
Additional Notes:
VEHICLE WAS PARKED ON A CITY STREET ALONG THE SIDEWALK IN FRONT OF A RESIDENCE. I PULLED OUT ONTO THE STREET WENT APPROX. 100-125FT PASSENGER SIDE AIRBAG (NOT FRONT BUT SIDE OF VAN) EXPLODED VEHICLE DIED SET THERE A FEW MINUTES TO COMPREHEND WHAT HAPPENED WAS ABLE TO RESTART VEHICLE AND MOVE TO SIDE OF STREET GOT OUT WALKED AROUND NO OTHER DAMAGE TO VEHICLE CALLED TOW TRUCK AND VEHICLE WAS DRIVEN ONTO ROLL BACK
Mfg Campaign: 11360874
Recall Date: Sep 24, 2020
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
ON 9/3/20, I WAS INVOLVED IN AN ACCIDENT WHERE THE DRIVER WHO CRASHED INTO ME RAN A RED LIGHT WHILE I WAS MAKING A LEFT HAND TURN OFF THE OFFRAMP AT SAHARA AVE. TO GO WEST IN LAS VEGAS, NV. THE ESTIMATED IMPACT FROM THE OTHER VEHICLE WAS THAT HE WAS DOING ABOUT 45MPH, THIS TOTALED MY LEFT DRIVERS SIDE AND CAUSED ME TO HAVE A FRACTURED CLAVICLE AND #2 RIB, WHICH I WAS RUSHED TO UMC TRAUMA, LAS VEGAS, BY AMBULANCE. THE PROBLEM IS NONE OF MY AIR BAGS DEPLOYED FROM THIS CRASH AND I'M WONDERING IF THERE IS DEFECTIVE EQUIPMENT. THE ACCIDENT CASE #200900200 FROM THE NHP IS AT THEIR SOUTHERN COMMAND, 702-486-4100. THE OTHER DRIVER WAS CITED FOR RUNNING A RED LIGHT CAUSING INJURY. MY INSURANCE CO. HAS TOTALED THE VEHICLE AND NOW WANTS TO SALVAGE IT, THEY ARE FARMERS INS., SO YOU MIGHT CONTACT THEM TO SAVE ANY EVIDENCE YOU MAY NEED.*DT
Corrective Action:
ON 9/3/20, I WAS INVOLVED IN AN ACCIDENT WHERE THE DRIVER WHO CRASHED INTO ME RAN A RED LIGHT WHILE I WAS MAKING A LEFT HAND TURN OFF THE OFFRAMP AT SAHARA AVE. TO GO WEST IN LAS VEGAS, NV. THE ESTIMATED IMPACT FROM THE OTHER VEHICLE WAS THAT HE WAS DOING ABOUT 45MPH, THIS TOTALED MY LEFT DRIVERS SIDE AND CAUSED ME TO HAVE A FRACTURED CLAVICLE AND #2 RIB, WHICH I WAS RUSHED TO UMC TRAUMA, LAS VEGAS, BY AMBULANCE. THE PROBLEM IS NONE OF MY AIR BAGS DEPLOYED FROM THIS CRASH AND I'M WONDERING IF THERE IS DEFECTIVE EQUIPMENT. THE ACCIDENT CASE #200900200 FROM THE NHP IS AT THEIR SOUTHERN COMMAND, 702-486-4100. THE OTHER DRIVER WAS CITED FOR RUNNING A RED LIGHT CAUSING INJURY. MY INSURANCE CO. HAS TOTALED THE VEHICLE AND NOW WANTS TO SALVAGE IT, THEY ARE FARMERS INS., SO YOU MIGHT CONTACT THEM TO SAVE ANY EVIDENCE YOU MAY NEED.*DT
Additional Notes:
ON 9/3/20, I WAS INVOLVED IN AN ACCIDENT WHERE THE DRIVER WHO CRASHED INTO ME RAN A RED LIGHT WHILE I WAS MAKING A LEFT HAND TURN OFF THE OFFRAMP AT SAHARA AVE. TO GO WEST IN LAS VEGAS, NV. THE ESTIMATED IMPACT FROM THE OTHER VEHICLE WAS THAT HE WAS DOING ABOUT 45MPH, THIS TOTALED MY LEFT DRIVERS SIDE AND CAUSED ME TO HAVE A FRACTURED CLAVICLE AND #2 RIB, WHICH I WAS RUSHED TO UMC TRAUMA, LAS VEGAS, BY AMBULANCE. THE PROBLEM IS NONE OF MY AIR BAGS DEPLOYED FROM THIS CRASH AND I'M WONDERING IF THERE IS DEFECTIVE EQUIPMENT. THE ACCIDENT CASE #200900200 FROM THE NHP IS AT THEIR SOUTHERN COMMAND, 702-486-4100. THE OTHER DRIVER WAS CITED FOR RUNNING A RED LIGHT CAUSING INJURY. MY INSURANCE CO. HAS TOTALED THE VEHICLE AND NOW WANTS TO SALVAGE IT, THEY ARE FARMERS INS., SO YOU MIGHT CONTACT THEM TO SAVE ANY EVIDENCE YOU MAY NEED.*DT
Mfg Campaign: 11360241
Recall Date: Sep 21, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
PASSENGER SIDE LOCK ACTUATOR MAKES A BUZZING SOUND WHEN UNLOCKING DOOR.
Corrective Action:
PASSENGER SIDE LOCK ACTUATOR MAKES A BUZZING SOUND WHEN UNLOCKING DOOR.
Additional Notes:
PASSENGER SIDE LOCK ACTUATOR MAKES A BUZZING SOUND WHEN UNLOCKING DOOR.
Mfg Campaign: 11360028
Recall Date: Sep 19, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
OUR 2016 CHRYSLER TOWN AND COUNTRY HAS WOTHIN THE LAST 3 WEEKS STARTED MAKING A LOUD BUZZING NOISE COMING FROM BOTH DRIVER SIDE AND PASSENGER SIDE SLIDING DOORS WHEN THE VAN STARTS MOVING. RECENTLY THIS WEEK THE PASSENGER SIDE SLIDING DOOR HAS COMPLETELY STOPPED WORKING IT CAN'T EVEN BE OPENED MANUALLY. THE DOOR CAN'T BE OPENED FROM THE INSIDE EITHER.
Corrective Action:
OUR 2016 CHRYSLER TOWN AND COUNTRY HAS WOTHIN THE LAST 3 WEEKS STARTED MAKING A LOUD BUZZING NOISE COMING FROM BOTH DRIVER SIDE AND PASSENGER SIDE SLIDING DOORS WHEN THE VAN STARTS MOVING. RECENTLY THIS WEEK THE PASSENGER SIDE SLIDING DOOR HAS COMPLETELY STOPPED WORKING IT CAN'T EVEN BE OPENED MANUALLY. THE DOOR CAN'T BE OPENED FROM THE INSIDE EITHER.
Additional Notes:
OUR 2016 CHRYSLER TOWN AND COUNTRY HAS WOTHIN THE LAST 3 WEEKS STARTED MAKING A LOUD BUZZING NOISE COMING FROM BOTH DRIVER SIDE AND PASSENGER SIDE SLIDING DOORS WHEN THE VAN STARTS MOVING. RECENTLY THIS WEEK THE PASSENGER SIDE SLIDING DOOR HAS COMPLETELY STOPPED WORKING IT CAN'T EVEN BE OPENED MANUALLY. THE DOOR CAN'T BE OPENED FROM THE INSIDE EITHER.
Mfg Campaign: 11359876
Recall Date: Sep 18, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
SLIDING DOOR LOCK ACTUATORS FAILED ON BOTH PASSENGER SIDE AND DRIVERS SIDE BEFORE 38,000 MILES CREATING A SAFETY ISSUES WHEREBY PASSENGERS MAY NOT BE ABLE TO EXIT VEHICLE IN CASE OF CRASH OR FIRE.
Corrective Action:
SLIDING DOOR LOCK ACTUATORS FAILED ON BOTH PASSENGER SIDE AND DRIVERS SIDE BEFORE 38,000 MILES CREATING A SAFETY ISSUES WHEREBY PASSENGERS MAY NOT BE ABLE TO EXIT VEHICLE IN CASE OF CRASH OR FIRE.
Additional Notes:
SLIDING DOOR LOCK ACTUATORS FAILED ON BOTH PASSENGER SIDE AND DRIVERS SIDE BEFORE 38,000 MILES CREATING A SAFETY ISSUES WHEREBY PASSENGERS MAY NOT BE ABLE TO EXIT VEHICLE IN CASE OF CRASH OR FIRE.
Mfg Campaign: 11354646
Recall Date: Sep 13, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
DRIVER SIDE SLIDING DOOR STOPPED OPENING, STUCK IN LOCK POSITION. I REMOVED THE PLASTIC DOOR PANEL AND DISCOVERED THAT THE ROD FROM THE LOCK SWITCH WAS STUCK, BUT I ONLY HAD TO WIGGLE IT A BIT FROM WHERE IT TERMINATES (SHOWN BY THE YELLOW ARROW ON THE UPPER LEFT OF THE IMAGE) TO FREE IT. PUT THE PANEL BACK IN POSITION, BUT NOW THE DOOR "BUZZES" LOUDLY FOR HALF A SECOND EVERYTIME THE CAR IS LOCKED OR SOON AFTER DRIVING (LOCKS AUTOMATICALLY SOON AFTER BEGINNING A DRIVE).*DT
Corrective Action:
DRIVER SIDE SLIDING DOOR STOPPED OPENING, STUCK IN LOCK POSITION. I REMOVED THE PLASTIC DOOR PANEL AND DISCOVERED THAT THE ROD FROM THE LOCK SWITCH WAS STUCK, BUT I ONLY HAD TO WIGGLE IT A BIT FROM WHERE IT TERMINATES (SHOWN BY THE YELLOW ARROW ON THE UPPER LEFT OF THE IMAGE) TO FREE IT. PUT THE PANEL BACK IN POSITION, BUT NOW THE DOOR "BUZZES" LOUDLY FOR HALF A SECOND EVERYTIME THE CAR IS LOCKED OR SOON AFTER DRIVING (LOCKS AUTOMATICALLY SOON AFTER BEGINNING A DRIVE).*DT
Additional Notes:
DRIVER SIDE SLIDING DOOR STOPPED OPENING, STUCK IN LOCK POSITION. I REMOVED THE PLASTIC DOOR PANEL AND DISCOVERED THAT THE ROD FROM THE LOCK SWITCH WAS STUCK, BUT I ONLY HAD TO WIGGLE IT A BIT FROM WHERE IT TERMINATES (SHOWN BY THE YELLOW ARROW ON THE UPPER LEFT OF THE IMAGE) TO FREE IT. PUT THE PANEL BACK IN POSITION, BUT NOW THE DOOR "BUZZES" LOUDLY FOR HALF A SECOND EVERYTIME THE CAR IS LOCKED OR SOON AFTER DRIVING (LOCKS AUTOMATICALLY SOON AFTER BEGINNING A DRIVE).*DT
Mfg Campaign: 11354319
Recall Date: Sep 10, 2020
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
DRIVER SIDE SLIDING DOOR MECHANISM WOULD NOT WORK USING KEY FOB OR INSIDE AUTOMATIC BUTTON MOUNTED ON INSIDE. MANUAL LOCK ALSO WOULD NOT WORK. IN THE EVENT OF AN EMERGENCY OR ACCIDENT WE WOULDN'T HAVE BEEN ABLE TO EXTRACT OUR 2-YEAR OLD GRANDSON QUICKLY AS WE WOULD HAVE HAD TO GET OUR 5-YEAR OLD GRANDSON OUT OF HIS CAR SEAT FIRST THEN CRAWL OVER HIS SEAT TO GET HIS BROTHER OUT. IN AN EMERGENCY WE MAY NOT HAVE THE TIME TO EXTRACT OUR GRANDCHILDREN. FROM RESEARCH I'VE DONE IT APPEARS THIS PROBLEM HAS EXISTED SINCE 2003 & CHRYSLER HAS DONE ABSOLUTELY NOTHING TO CORRECT THIS DESIGN FLAW PUTTING PEOPLE'S LIVES AT RISK. I PAID OVER $1,200 TO REPLACE THE MECHANISM. IN MY OPINION THIS IS CLEAR NEGLIGENCE BY CHRYSLER/ DODGE. THE ONLY SAVING GRACE WAS THE REPAIR SHOP (PEP BOYS) FIXED THE WRONG DOOR, WHEN I COMPLAINED TO THEIR CORPORATE OFFICE THEY AGREED TO REPAIR THE DRIVER'S SIDE DOOR. ALTHOUGH, I STILL HAD TO PAY FOR LABOR OF $457.00. THE FIRST TIME THIS HAPPENED AT OUR HOME, HAD TO GET THE OLDEST GRANDSON OUT FIRST, REMOVE HIS SEAT THEN GET THE 2-YEAR OLD OUT. NOT EASY FOR A 65 YEAR OLD WITH BAD KNEES. IF MY WIFE HAD BEEN ALONE WHEN THIS HAPPENED SHE WOULDN'T HAVE BEEN ABLE TO GET THEM OUT. I HOPE YOUR AGENCY LOOKS INTO THIS BEFORE A TRAGEDY BEFALLS SOMEONE UNABLE TO EXIT THE VEHICLE DUE TO AN OBVIOUS THAT HAS BEEN IGNORED FOR REARS.
Corrective Action:
DRIVER SIDE SLIDING DOOR MECHANISM WOULD NOT WORK USING KEY FOB OR INSIDE AUTOMATIC BUTTON MOUNTED ON INSIDE. MANUAL LOCK ALSO WOULD NOT WORK. IN THE EVENT OF AN EMERGENCY OR ACCIDENT WE WOULDN'T HAVE BEEN ABLE TO EXTRACT OUR 2-YEAR OLD GRANDSON QUICKLY AS WE WOULD HAVE HAD TO GET OUR 5-YEAR OLD GRANDSON OUT OF HIS CAR SEAT FIRST THEN CRAWL OVER HIS SEAT TO GET HIS BROTHER OUT. IN AN EMERGENCY WE MAY NOT HAVE THE TIME TO EXTRACT OUR GRANDCHILDREN. FROM RESEARCH I'VE DONE IT APPEARS THIS PROBLEM HAS EXISTED SINCE 2003 & CHRYSLER HAS DONE ABSOLUTELY NOTHING TO CORRECT THIS DESIGN FLAW PUTTING PEOPLE'S LIVES AT RISK. I PAID OVER $1,200 TO REPLACE THE MECHANISM. IN MY OPINION THIS IS CLEAR NEGLIGENCE BY CHRYSLER/ DODGE. THE ONLY SAVING GRACE WAS THE REPAIR SHOP (PEP BOYS) FIXED THE WRONG DOOR, WHEN I COMPLAINED TO THEIR CORPORATE OFFICE THEY AGREED TO REPAIR THE DRIVER'S SIDE DOOR. ALTHOUGH, I STILL HAD TO PAY FOR LABOR OF $457.00. THE FIRST TIME THIS HAPPENED AT OUR HOME, HAD TO GET THE OLDEST GRANDSON OUT FIRST, REMOVE HIS SEAT THEN GET THE 2-YEAR OLD OUT. NOT EASY FOR A 65 YEAR OLD WITH BAD KNEES. IF MY WIFE HAD BEEN ALONE WHEN THIS HAPPENED SHE WOULDN'T HAVE BEEN ABLE TO GET THEM OUT. I HOPE YOUR AGENCY LOOKS INTO THIS BEFORE A TRAGEDY BEFALLS SOMEONE UNABLE TO EXIT THE VEHICLE DUE TO AN OBVIOUS THAT HAS BEEN IGNORED FOR REARS.
Additional Notes:
DRIVER SIDE SLIDING DOOR MECHANISM WOULD NOT WORK USING KEY FOB OR INSIDE AUTOMATIC BUTTON MOUNTED ON INSIDE. MANUAL LOCK ALSO WOULD NOT WORK. IN THE EVENT OF AN EMERGENCY OR ACCIDENT WE WOULDN'T HAVE BEEN ABLE TO EXTRACT OUR 2-YEAR OLD GRANDSON QUICKLY AS WE WOULD HAVE HAD TO GET OUR 5-YEAR OLD GRANDSON OUT OF HIS CAR SEAT FIRST THEN CRAWL OVER HIS SEAT TO GET HIS BROTHER OUT. IN AN EMERGENCY WE MAY NOT HAVE THE TIME TO EXTRACT OUR GRANDCHILDREN. FROM RESEARCH I'VE DONE IT APPEARS THIS PROBLEM HAS EXISTED SINCE 2003 & CHRYSLER HAS DONE ABSOLUTELY NOTHING TO CORRECT THIS DESIGN FLAW PUTTING PEOPLE'S LIVES AT RISK. I PAID OVER $1,200 TO REPLACE THE MECHANISM. IN MY OPINION THIS IS CLEAR NEGLIGENCE BY CHRYSLER/ DODGE. THE ONLY SAVING GRACE WAS THE REPAIR SHOP (PEP BOYS) FIXED THE WRONG DOOR, WHEN I COMPLAINED TO THEIR CORPORATE OFFICE THEY AGREED TO REPAIR THE DRIVER'S SIDE DOOR. ALTHOUGH, I STILL HAD TO PAY FOR LABOR OF $457.00. THE FIRST TIME THIS HAPPENED AT OUR HOME, HAD TO GET THE OLDEST GRANDSON OUT FIRST, REMOVE HIS SEAT THEN GET THE 2-YEAR OLD OUT. NOT EASY FOR A 65 YEAR OLD WITH BAD KNEES. IF MY WIFE HAD BEEN ALONE WHEN THIS HAPPENED SHE WOULDN'T HAVE BEEN ABLE TO GET THEM OUT. I HOPE YOUR AGENCY LOOKS INTO THIS BEFORE A TRAGEDY BEFALLS SOMEONE UNABLE TO EXIT THE VEHICLE DUE TO AN OBVIOUS THAT HAS BEEN IGNORED FOR REARS.
Mfg Campaign: 11354022
Recall Date: Sep 9, 2020
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
PASSENGER REAR SLIDING DOOR LOCKED AND COULD NOT BE OPENED. DEALER REPLACED LATCHING MECH-COST 650.00 IN2018. THEN IN 2020 THE DRIVER SIDE SLIDING REAR DOOR DID THE SAME THING, DEALER REPLACED LATCHING MECH-COST 950.00. THIS SHOULD BE A SAFETY ISSUE AS THE DOORS CAN ONLY BE OPENED BY THE DEALER.
Corrective Action:
PASSENGER REAR SLIDING DOOR LOCKED AND COULD NOT BE OPENED. DEALER REPLACED LATCHING MECH-COST 650.00 IN2018. THEN IN 2020 THE DRIVER SIDE SLIDING REAR DOOR DID THE SAME THING, DEALER REPLACED LATCHING MECH-COST 950.00. THIS SHOULD BE A SAFETY ISSUE AS THE DOORS CAN ONLY BE OPENED BY THE DEALER.
Additional Notes:
PASSENGER REAR SLIDING DOOR LOCKED AND COULD NOT BE OPENED. DEALER REPLACED LATCHING MECH-COST 650.00 IN2018. THEN IN 2020 THE DRIVER SIDE SLIDING REAR DOOR DID THE SAME THING, DEALER REPLACED LATCHING MECH-COST 950.00. THIS SHOULD BE A SAFETY ISSUE AS THE DOORS CAN ONLY BE OPENED BY THE DEALER.
Mfg Campaign: 11353570
Recall Date: Sep 7, 2020
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