Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T82
Recall Date: Dec 21, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Chrysler Town & Country, Dodge Grand Caravan vehicles manufactured July 31, 2015, to April 18, 2016, 2016 Dodge Journey vehicles manufactured August 17, 2015, to January 29, 2016, and 2016 RAM ProMaster vehicles manufactured August 15, 2016, to April 15, 2016. The transmission pump may seize causing a loss of hydraulic pressure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S44
Recall Date: Jun 24, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2016 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured March 16, 2016, to March 17, 2016. The nuts on the third row seatbacks were incorrectly torqued and may become loose.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S37
Recall Date: May 16, 2016
Chrysler (fca Us Llc)
Safety Issue:
FCA US LLC (Chrysler) is recalling certain model year 2015-2016 Chrysler Town and Country, and 2014-2015 Dodge Grand Caravan vehicles manufactured August 16, 2014, to December 5, 2015. The windshield on the affected vehicles may have been installed using expired urethane primer, allowing the windshield to become displaced in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 212, "Windshield Mounting."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S02
Recall Date: Jan 28, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler Group LLC (Chrysler) is recalling certain model year 2016 Chrysler Town and Country and Dodge Grand Caravan vehicles manufactured August 19, 2015 to August 27, 2015. In the affected vehicles, the bolts that attach the hood striker may loosen and, as a result, the hood may open unexpectedly while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R53
Recall Date: Sep 24, 2015
Consumer Complaints
645 ComplaintsChrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
VEHICLE STARTED LEAKING OIL LOSS OIL PRESSURE AND WAS INFORMED THAT I NEEDED AN OIL FILTER HOUSING REPLACEMENT THAT'S ON BACK ORDER 56,000 OR MORE! I HAVE TO PAY A CAR NOTE ON A VEHICLE THAT I CAN'T DRIVE BECAUSE OF A ISSUE WITH DEALERS NOT HAVING THE PARTS TO REPAIR IT! THIS IS NOT RIGHT AND MY VEHICLE AND ALL VEHICLE LIKE MINE SHOULD BE RECALLED!
Corrective Action:
VEHICLE STARTED LEAKING OIL LOSS OIL PRESSURE AND WAS INFORMED THAT I NEEDED AN OIL FILTER HOUSING REPLACEMENT THAT'S ON BACK ORDER 56,000 OR MORE! I HAVE TO PAY A CAR NOTE ON A VEHICLE THAT I CAN'T DRIVE BECAUSE OF A ISSUE WITH DEALERS NOT HAVING THE PARTS TO REPAIR IT! THIS IS NOT RIGHT AND MY VEHICLE AND ALL VEHICLE LIKE MINE SHOULD BE RECALLED!
Additional Notes:
VEHICLE STARTED LEAKING OIL LOSS OIL PRESSURE AND WAS INFORMED THAT I NEEDED AN OIL FILTER HOUSING REPLACEMENT THAT'S ON BACK ORDER 56,000 OR MORE! I HAVE TO PAY A CAR NOTE ON A VEHICLE THAT I CAN'T DRIVE BECAUSE OF A ISSUE WITH DEALERS NOT HAVING THE PARTS TO REPAIR IT! THIS IS NOT RIGHT AND MY VEHICLE AND ALL VEHICLE LIKE MINE SHOULD BE RECALLED!
Mfg Campaign: 11404172
Recall Date: Mar 22, 2021
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
AS I WAS DRIVING DOWN THE FOUR LANE MY VAN STARTED SHAKING AT FIRST IT WAS FOR 1/2 SECOND THEN GOT MORE FREQUENT. AT FIRST IT WAS AT 50-60MPH BUT NOW AT ALL SPEEDS. THE CHECK ENGINE LIGHT CAME ON AND GAVE THE CODE FOR A LEAK THAT I WAS TOLD THAT IT WAS SO SMALL IT DIDN'T MATTER. THEN IT GAVE A CODE OF 0740 SOLENOID TORQUE SO I REPLACED AND WITHIN 24 HOURS THE ENGINE LIGHT CAME BACK ON AND GAVE THE SAME CODE. IT IS EXTREMELY SCARY WHEN THE VAN IS SHAKING SO BAD AS YOU ARE DRIVING IN BUSY TRAFFIC. NOT SURE WHAT NEEDS TO BE DONE. I'VE HAD THIS VAN LESS THAN 2 1/2 YEARS. VERY FRUSTRATED.
Corrective Action:
AS I WAS DRIVING DOWN THE FOUR LANE MY VAN STARTED SHAKING AT FIRST IT WAS FOR 1/2 SECOND THEN GOT MORE FREQUENT. AT FIRST IT WAS AT 50-60MPH BUT NOW AT ALL SPEEDS. THE CHECK ENGINE LIGHT CAME ON AND GAVE THE CODE FOR A LEAK THAT I WAS TOLD THAT IT WAS SO SMALL IT DIDN'T MATTER. THEN IT GAVE A CODE OF 0740 SOLENOID TORQUE SO I REPLACED AND WITHIN 24 HOURS THE ENGINE LIGHT CAME BACK ON AND GAVE THE SAME CODE. IT IS EXTREMELY SCARY WHEN THE VAN IS SHAKING SO BAD AS YOU ARE DRIVING IN BUSY TRAFFIC. NOT SURE WHAT NEEDS TO BE DONE. I'VE HAD THIS VAN LESS THAN 2 1/2 YEARS. VERY FRUSTRATED.
Additional Notes:
AS I WAS DRIVING DOWN THE FOUR LANE MY VAN STARTED SHAKING AT FIRST IT WAS FOR 1/2 SECOND THEN GOT MORE FREQUENT. AT FIRST IT WAS AT 50-60MPH BUT NOW AT ALL SPEEDS. THE CHECK ENGINE LIGHT CAME ON AND GAVE THE CODE FOR A LEAK THAT I WAS TOLD THAT IT WAS SO SMALL IT DIDN'T MATTER. THEN IT GAVE A CODE OF 0740 SOLENOID TORQUE SO I REPLACED AND WITHIN 24 HOURS THE ENGINE LIGHT CAME BACK ON AND GAVE THE SAME CODE. IT IS EXTREMELY SCARY WHEN THE VAN IS SHAKING SO BAD AS YOU ARE DRIVING IN BUSY TRAFFIC. NOT SURE WHAT NEEDS TO BE DONE. I'VE HAD THIS VAN LESS THAN 2 1/2 YEARS. VERY FRUSTRATED.
Mfg Campaign: 11403611
Recall Date: Mar 17, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
SLIDING DOOR WILL NOT UNLOCK. APPEARS BAD DOOR LOCK SOLENOID. VEHICLE STATIONARY WHEN PROBLEM DISCOVERED. CAN NOT EVEN UNLOCK DOOR MANUALLY FROM INSIDE THE VEHICLE.
Corrective Action:
SLIDING DOOR WILL NOT UNLOCK. APPEARS BAD DOOR LOCK SOLENOID. VEHICLE STATIONARY WHEN PROBLEM DISCOVERED. CAN NOT EVEN UNLOCK DOOR MANUALLY FROM INSIDE THE VEHICLE.
Additional Notes:
SLIDING DOOR WILL NOT UNLOCK. APPEARS BAD DOOR LOCK SOLENOID. VEHICLE STATIONARY WHEN PROBLEM DISCOVERED. CAN NOT EVEN UNLOCK DOOR MANUALLY FROM INSIDE THE VEHICLE.
Mfg Campaign: 11399590
Recall Date: Mar 7, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
CAR SHUTS OFF WHILE DRIVING AND AT RED LIGHTS FRONT END STRUTS ARE WORE OUT TRANSMISSION SKIPS CAR RPMS GO UP BUT WANT SHIFT 9 CODES
Corrective Action:
CAR SHUTS OFF WHILE DRIVING AND AT RED LIGHTS FRONT END STRUTS ARE WORE OUT TRANSMISSION SKIPS CAR RPMS GO UP BUT WANT SHIFT 9 CODES
Additional Notes:
CAR SHUTS OFF WHILE DRIVING AND AT RED LIGHTS FRONT END STRUTS ARE WORE OUT TRANSMISSION SKIPS CAR RPMS GO UP BUT WANT SHIFT 9 CODES
Mfg Campaign: 11397661
Recall Date: Feb 24, 2021
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
CAR SHUTS OFF WHILE DRIVING AND AT RED LIGHTS FRONT END STRUTS ARE WORE OUT TRANSMISSION SKIPS CAR RPMS GO UP BUT WANT SHIFT 9 CODES
Corrective Action:
CAR SHUTS OFF WHILE DRIVING AND AT RED LIGHTS FRONT END STRUTS ARE WORE OUT TRANSMISSION SKIPS CAR RPMS GO UP BUT WANT SHIFT 9 CODES
Additional Notes:
CAR SHUTS OFF WHILE DRIVING AND AT RED LIGHTS FRONT END STRUTS ARE WORE OUT TRANSMISSION SKIPS CAR RPMS GO UP BUT WANT SHIFT 9 CODES
Mfg Campaign: 11397661
Recall Date: Feb 24, 2021
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
CAR SHUTS OFF WHILE DRIVING AND AT RED LIGHTS FRONT END STRUTS ARE WORE OUT TRANSMISSION SKIPS CAR RPMS GO UP BUT WANT SHIFT 9 CODES
Corrective Action:
CAR SHUTS OFF WHILE DRIVING AND AT RED LIGHTS FRONT END STRUTS ARE WORE OUT TRANSMISSION SKIPS CAR RPMS GO UP BUT WANT SHIFT 9 CODES
Additional Notes:
CAR SHUTS OFF WHILE DRIVING AND AT RED LIGHTS FRONT END STRUTS ARE WORE OUT TRANSMISSION SKIPS CAR RPMS GO UP BUT WANT SHIFT 9 CODES
Mfg Campaign: 11397661
Recall Date: Feb 24, 2021
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING 50 MPH, THE VEHICLE STALLED. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT ILLUMINATED AFTER THE VEHICLE WAS PARKED. THE VEHICLE WAS TOWED TO JT'S DODGELAND OF COLUMBIA (190 GREYSTONE BLVD, COLUMBIA, SC 29210) WHERE IT WAS DIAGNOSED AS A HYDRAULIC SHIFT PUMP FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 16V461000 (POWER TRAIN) AS A SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA FOR ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING 50 MPH, THE VEHICLE STALLED. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT ILLUMINATED AFTER THE VEHICLE WAS PARKED. THE VEHICLE WAS TOWED TO JT'S DODGELAND OF COLUMBIA (190 GREYSTONE BLVD, COLUMBIA, SC 29210) WHERE IT WAS DIAGNOSED AS A HYDRAULIC SHIFT PUMP FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 16V461000 (POWER TRAIN) AS A SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA FOR ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING 50 MPH, THE VEHICLE STALLED. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT ILLUMINATED AFTER THE VEHICLE WAS PARKED. THE VEHICLE WAS TOWED TO JT'S DODGELAND OF COLUMBIA (190 GREYSTONE BLVD, COLUMBIA, SC 29210) WHERE IT WAS DIAGNOSED AS A HYDRAULIC SHIFT PUMP FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 16V461000 (POWER TRAIN) AS A SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA FOR ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Mfg Campaign: 11397344
Recall Date: Feb 22, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
ENGINE OIL FILTER ADAPTER - MOPAR (68105583AF) LEAKS. I HAVE BEEN TOLD BY EVERY MECHANIC IN MY AREA THAT THIS IS A CONSTANT ISSUE WITH THIS TYPE OF VEHICLE AND CURRENTLY NO PARTS AVAILABLE FOR REPAIR.
Corrective Action:
ENGINE OIL FILTER ADAPTER - MOPAR (68105583AF) LEAKS. I HAVE BEEN TOLD BY EVERY MECHANIC IN MY AREA THAT THIS IS A CONSTANT ISSUE WITH THIS TYPE OF VEHICLE AND CURRENTLY NO PARTS AVAILABLE FOR REPAIR.
Additional Notes:
ENGINE OIL FILTER ADAPTER - MOPAR (68105583AF) LEAKS. I HAVE BEEN TOLD BY EVERY MECHANIC IN MY AREA THAT THIS IS A CONSTANT ISSUE WITH THIS TYPE OF VEHICLE AND CURRENTLY NO PARTS AVAILABLE FOR REPAIR.
Mfg Campaign: 11397408
Recall Date: Feb 22, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
DRIVER SIDE SLIDING DOOR IS LOCKED SHUT AND WON'T OPEN
Corrective Action:
DRIVER SIDE SLIDING DOOR IS LOCKED SHUT AND WON'T OPEN
Additional Notes:
DRIVER SIDE SLIDING DOOR IS LOCKED SHUT AND WON'T OPEN
Mfg Campaign: 11397136
Recall Date: Feb 20, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE DRIVER SIDE REAR SLIDING DOOR IS STUCK AND WILL NOT OPEN. THE DOOR SUDDENLY JUST STOPPED WORKING AND THE LOCK IS STUCK IN THE MIDDLE POSITION. THE DOOR CAN NOT BE OPENED BY THE BUTTON ON THE DOOR, KEY FOB, OR THE BUTTON ON THE FRONT VISOR. THE VAN ONLY HAS 30,000 MILES ON IT.
Corrective Action:
THE DRIVER SIDE REAR SLIDING DOOR IS STUCK AND WILL NOT OPEN. THE DOOR SUDDENLY JUST STOPPED WORKING AND THE LOCK IS STUCK IN THE MIDDLE POSITION. THE DOOR CAN NOT BE OPENED BY THE BUTTON ON THE DOOR, KEY FOB, OR THE BUTTON ON THE FRONT VISOR. THE VAN ONLY HAS 30,000 MILES ON IT.
Additional Notes:
THE DRIVER SIDE REAR SLIDING DOOR IS STUCK AND WILL NOT OPEN. THE DOOR SUDDENLY JUST STOPPED WORKING AND THE LOCK IS STUCK IN THE MIDDLE POSITION. THE DOOR CAN NOT BE OPENED BY THE BUTTON ON THE DOOR, KEY FOB, OR THE BUTTON ON THE FRONT VISOR. THE VAN ONLY HAS 30,000 MILES ON IT.
Mfg Campaign: 11395423
Recall Date: Feb 9, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
A TAPPING SOUND FROM MY ENGINE. APPEARS MANY OWNERS OF THIS VEHICLE TYPE AND ENGINE FOR THE 2016 ARE HAVING THE SAME PROBLEM. WHEN WILL A RECALL BE DEMANDED?
Corrective Action:
A TAPPING SOUND FROM MY ENGINE. APPEARS MANY OWNERS OF THIS VEHICLE TYPE AND ENGINE FOR THE 2016 ARE HAVING THE SAME PROBLEM. WHEN WILL A RECALL BE DEMANDED?
Additional Notes:
A TAPPING SOUND FROM MY ENGINE. APPEARS MANY OWNERS OF THIS VEHICLE TYPE AND ENGINE FOR THE 2016 ARE HAVING THE SAME PROBLEM. WHEN WILL A RECALL BE DEMANDED?
Mfg Campaign: 11395070
Recall Date: Feb 7, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MY RIGHT SIDE SLIDING DOOR BUZZES WHEN I UNLOCK MY DOORS. SOMETIMES THE DOOR DOES NOT UNLOCK AND I AM WORRIED SOMETHING MIGHT HAPPEN AND WE WILL NOT BE ABLE TO GET THE KIDS OUT OF THE VAN.
Corrective Action:
MY RIGHT SIDE SLIDING DOOR BUZZES WHEN I UNLOCK MY DOORS. SOMETIMES THE DOOR DOES NOT UNLOCK AND I AM WORRIED SOMETHING MIGHT HAPPEN AND WE WILL NOT BE ABLE TO GET THE KIDS OUT OF THE VAN.
Additional Notes:
MY RIGHT SIDE SLIDING DOOR BUZZES WHEN I UNLOCK MY DOORS. SOMETIMES THE DOOR DOES NOT UNLOCK AND I AM WORRIED SOMETHING MIGHT HAPPEN AND WE WILL NOT BE ABLE TO GET THE KIDS OUT OF THE VAN.
Mfg Campaign: 11388745
Recall Date: Jan 18, 2021
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY RIGHT SIDE SLIDING DOOR BUZZES WHEN I UNLOCK MY DOORS. SOMETIMES THE DOOR DOES NOT UNLOCK AND I AM WORRIED SOMETHING MIGHT HAPPEN AND WE WILL NOT BE ABLE TO GET THE KIDS OUT OF THE VAN.
Corrective Action:
MY RIGHT SIDE SLIDING DOOR BUZZES WHEN I UNLOCK MY DOORS. SOMETIMES THE DOOR DOES NOT UNLOCK AND I AM WORRIED SOMETHING MIGHT HAPPEN AND WE WILL NOT BE ABLE TO GET THE KIDS OUT OF THE VAN.
Additional Notes:
MY RIGHT SIDE SLIDING DOOR BUZZES WHEN I UNLOCK MY DOORS. SOMETIMES THE DOOR DOES NOT UNLOCK AND I AM WORRIED SOMETHING MIGHT HAPPEN AND WE WILL NOT BE ABLE TO GET THE KIDS OUT OF THE VAN.
Mfg Campaign: 11388745
Recall Date: Jan 18, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MY REAR PASSENGER DOOR WOULD NOT OPEN, OR UNLOCK. I TOOK IT TO OUR CHRYSLER DEALERSHIP FOR REPAIR. THEY HAD TO REPLACE THE DOOR LOCK ACTUATOR PART #68030378AG. I HEARD A WEIRD BUZZING COMING FROM THE REAR PASSENGER DOOR UPON ENTERING THE VEHICLE, WHEN I UNLOCKED IT. WHEN I STARTED MY ENGINE AND PUT IT INTO DRIVE. IT MADE THE SAME SOUND. WHEN I ARRIVED AT MY HOME. I TRIED TO PEN THE REAR PASSENGER DOOR AND IT WOULD NOT UNLOCK WITH MY REMOTE OR MANUALLY.
Corrective Action:
MY REAR PASSENGER DOOR WOULD NOT OPEN, OR UNLOCK. I TOOK IT TO OUR CHRYSLER DEALERSHIP FOR REPAIR. THEY HAD TO REPLACE THE DOOR LOCK ACTUATOR PART #68030378AG. I HEARD A WEIRD BUZZING COMING FROM THE REAR PASSENGER DOOR UPON ENTERING THE VEHICLE, WHEN I UNLOCKED IT. WHEN I STARTED MY ENGINE AND PUT IT INTO DRIVE. IT MADE THE SAME SOUND. WHEN I ARRIVED AT MY HOME. I TRIED TO PEN THE REAR PASSENGER DOOR AND IT WOULD NOT UNLOCK WITH MY REMOTE OR MANUALLY.
Additional Notes:
MY REAR PASSENGER DOOR WOULD NOT OPEN, OR UNLOCK. I TOOK IT TO OUR CHRYSLER DEALERSHIP FOR REPAIR. THEY HAD TO REPLACE THE DOOR LOCK ACTUATOR PART #68030378AG. I HEARD A WEIRD BUZZING COMING FROM THE REAR PASSENGER DOOR UPON ENTERING THE VEHICLE, WHEN I UNLOCKED IT. WHEN I STARTED MY ENGINE AND PUT IT INTO DRIVE. IT MADE THE SAME SOUND. WHEN I ARRIVED AT MY HOME. I TRIED TO PEN THE REAR PASSENGER DOOR AND IT WOULD NOT UNLOCK WITH MY REMOTE OR MANUALLY.
Mfg Campaign: 11387004
Recall Date: Jan 7, 2021
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TRANSMISSION PUMP FRIED AND CAUSED THE TRANSMISSION TO NOT GET ENOUGH OXYGEN SO HAD TO GET A COMPLETELY NEW TRANSMISSION. LOOKED UP AND SEEN THEY HAD A RECALL ON OUR YEAR OF TRANSMISSION PUMP BUT ACCORDING TO THE DEALERSHIP OUR CAR WASN'T INCLUDED IN THE RECALL BUT THE VIN NUMBER WASN'T LISTED IN THE RECALL DATABASE BUT OUR PUMP STILL GOT FRIED. THE VEHICLE IS ONLY 5 YEARS OLD.... SHOULDN'T BE HAVING TRANSMISSION PROBLEMS...
Corrective Action:
TRANSMISSION PUMP FRIED AND CAUSED THE TRANSMISSION TO NOT GET ENOUGH OXYGEN SO HAD TO GET A COMPLETELY NEW TRANSMISSION. LOOKED UP AND SEEN THEY HAD A RECALL ON OUR YEAR OF TRANSMISSION PUMP BUT ACCORDING TO THE DEALERSHIP OUR CAR WASN'T INCLUDED IN THE RECALL BUT THE VIN NUMBER WASN'T LISTED IN THE RECALL DATABASE BUT OUR PUMP STILL GOT FRIED. THE VEHICLE IS ONLY 5 YEARS OLD.... SHOULDN'T BE HAVING TRANSMISSION PROBLEMS...
Additional Notes:
TRANSMISSION PUMP FRIED AND CAUSED THE TRANSMISSION TO NOT GET ENOUGH OXYGEN SO HAD TO GET A COMPLETELY NEW TRANSMISSION. LOOKED UP AND SEEN THEY HAD A RECALL ON OUR YEAR OF TRANSMISSION PUMP BUT ACCORDING TO THE DEALERSHIP OUR CAR WASN'T INCLUDED IN THE RECALL BUT THE VIN NUMBER WASN'T LISTED IN THE RECALL DATABASE BUT OUR PUMP STILL GOT FRIED. THE VEHICLE IS ONLY 5 YEARS OLD.... SHOULDN'T BE HAVING TRANSMISSION PROBLEMS...
Mfg Campaign: 11387037
Recall Date: Jan 7, 2021
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
I WAS DRIVING THE VEHICLE ON A LEVEL ROAD. THE VEHICLE WAS IN MOTION AND COASTING. I PRESSED THE ACCELERATOR AND THE ENGINE REVVED UP BUT THE VEHICLE DID NOT ACCELERATE. I COASTED INTO A PARKING LOT AND CALLED CALLED MY USUAL MECHANIC TO TOW THE VEHICLE INTO HIS SHOP. MY MECHANIC SAID HE THOUGHT IT WAS A TRANSMISSION PROBLEM AND WAS BEYOND HIS LEVEL OF REPAIR. HE TOWED THE VEHICLE TO SHIFTRIGHT TRANSMISSIONS. AT THE TRANSMISSION SHOP, THEY DISCOVERED THE TRANSMISSION PUMP ASSEMBLY WAS SHATTERED. THEY HAD TO PERFORM A COMPLETE TRANSMISSION OVERHAUL. I RETAINED THE PUMP ASSEMBLY AS PROOF OF THE DEFECT AND REPAIR. I BELIEVE THIS PROBLEM FALLS UNDER RECALL REFERENCE # 16V461000
Corrective Action:
I WAS DRIVING THE VEHICLE ON A LEVEL ROAD. THE VEHICLE WAS IN MOTION AND COASTING. I PRESSED THE ACCELERATOR AND THE ENGINE REVVED UP BUT THE VEHICLE DID NOT ACCELERATE. I COASTED INTO A PARKING LOT AND CALLED CALLED MY USUAL MECHANIC TO TOW THE VEHICLE INTO HIS SHOP. MY MECHANIC SAID HE THOUGHT IT WAS A TRANSMISSION PROBLEM AND WAS BEYOND HIS LEVEL OF REPAIR. HE TOWED THE VEHICLE TO SHIFTRIGHT TRANSMISSIONS. AT THE TRANSMISSION SHOP, THEY DISCOVERED THE TRANSMISSION PUMP ASSEMBLY WAS SHATTERED. THEY HAD TO PERFORM A COMPLETE TRANSMISSION OVERHAUL. I RETAINED THE PUMP ASSEMBLY AS PROOF OF THE DEFECT AND REPAIR. I BELIEVE THIS PROBLEM FALLS UNDER RECALL REFERENCE # 16V461000
Additional Notes:
I WAS DRIVING THE VEHICLE ON A LEVEL ROAD. THE VEHICLE WAS IN MOTION AND COASTING. I PRESSED THE ACCELERATOR AND THE ENGINE REVVED UP BUT THE VEHICLE DID NOT ACCELERATE. I COASTED INTO A PARKING LOT AND CALLED CALLED MY USUAL MECHANIC TO TOW THE VEHICLE INTO HIS SHOP. MY MECHANIC SAID HE THOUGHT IT WAS A TRANSMISSION PROBLEM AND WAS BEYOND HIS LEVEL OF REPAIR. HE TOWED THE VEHICLE TO SHIFTRIGHT TRANSMISSIONS. AT THE TRANSMISSION SHOP, THEY DISCOVERED THE TRANSMISSION PUMP ASSEMBLY WAS SHATTERED. THEY HAD TO PERFORM A COMPLETE TRANSMISSION OVERHAUL. I RETAINED THE PUMP ASSEMBLY AS PROOF OF THE DEFECT AND REPAIR. I BELIEVE THIS PROBLEM FALLS UNDER RECALL REFERENCE # 16V461000
Mfg Campaign: 11386375
Recall Date: Jan 4, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
DOOR ACTUATOR FAILURE BOTH SLIDING DOORS, 100% FAILURE RATE ON THIS YEAR OF VEHICLES.
Corrective Action:
DOOR ACTUATOR FAILURE BOTH SLIDING DOORS, 100% FAILURE RATE ON THIS YEAR OF VEHICLES.
Additional Notes:
DOOR ACTUATOR FAILURE BOTH SLIDING DOORS, 100% FAILURE RATE ON THIS YEAR OF VEHICLES.
Mfg Campaign: 11386504
Recall Date: Jan 4, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ON DECEMBER 24, 2020 OUR RIGHT PASSENGER SIDE REAR DOOR MALFUNCTIONED AND ENDED UP TRAPPING MY TODDLERS HEAD IN BETWEEN THE DOOR AND VEHICLE FRAME. IT WAS INCREDIBLY TRAUMATIC FOR ALL INVOLVED. THOUGH THE INCIDENT LIKELY LASTED LESS THAN A MINUTE, IT WAS A TERRIFYING FRANTIC MINUTE IN WHICH I TRIED EVERYTHING TO GET THE DOOR OPEN AS IT CONTINUED TO TRY AND CLOSE ON OUR BABY WHO WAS SCREAMING IN PAIN AND TERROR. IT TOOK ALL OF MY STRENGTH TO MANUALLY PRY OPEN THE DOOR TO RELEASE HIS HEAD. WE BROUGHT THE VEHICLE TO OUR LOCAL DEALERSHIP TO BE LOOKED OVER, ASSUMING A MALFUNCTIONING SENSOR OF SOME SORT. THEY DID DIAGNOSTICS AND REPORTED NO CODES WERE EVIDENT AND THEY COULD NOT REPLICATE THE MALFUNCTION. THEN LAST NIGHT 12/30/2020 THE LEFT REAR PASSENGER DOOR EXPERIENCED A SIMILAR MALFUNCTION AND BEGAN CLOSING ON MY CHILD. MY HUSBAND WAS FORCED TO MANUALLY RIP THE DOOR OFF OF OUR CHILD TO AVOID SIMILAR INJURY. IN THE PROCESS, PLASTIC PIECES OF THE TRACK WERE DISLODGED AND THE DOOR IS NO LONGER OPERATIONAL. IN THIS INSTANCE, LOSS OF ELECTRICAL FUNCTIONING ON THAT SIDE IS A BLESSING AS THE DOORS ARE MALFUNCTIONING AND OTHERWISE PRESENT SIGNIFICANT DANGER TO OUR FAMILY AS NO OBVIOUS CODE DEFECTS HAVE BEEN ABLE TO BE DETECTED YET. HOWEVER THE RIGHT REAR DOOR AND THE BACK HATCH REMAIN OPERATIONAL AND THEREFORE A POTENTIAL DANGER. BOTH TIMES THE VEHICLE WAS STATIONARY
Corrective Action:
ON DECEMBER 24, 2020 OUR RIGHT PASSENGER SIDE REAR DOOR MALFUNCTIONED AND ENDED UP TRAPPING MY TODDLERS HEAD IN BETWEEN THE DOOR AND VEHICLE FRAME. IT WAS INCREDIBLY TRAUMATIC FOR ALL INVOLVED. THOUGH THE INCIDENT LIKELY LASTED LESS THAN A MINUTE, IT WAS A TERRIFYING FRANTIC MINUTE IN WHICH I TRIED EVERYTHING TO GET THE DOOR OPEN AS IT CONTINUED TO TRY AND CLOSE ON OUR BABY WHO WAS SCREAMING IN PAIN AND TERROR. IT TOOK ALL OF MY STRENGTH TO MANUALLY PRY OPEN THE DOOR TO RELEASE HIS HEAD. WE BROUGHT THE VEHICLE TO OUR LOCAL DEALERSHIP TO BE LOOKED OVER, ASSUMING A MALFUNCTIONING SENSOR OF SOME SORT. THEY DID DIAGNOSTICS AND REPORTED NO CODES WERE EVIDENT AND THEY COULD NOT REPLICATE THE MALFUNCTION. THEN LAST NIGHT 12/30/2020 THE LEFT REAR PASSENGER DOOR EXPERIENCED A SIMILAR MALFUNCTION AND BEGAN CLOSING ON MY CHILD. MY HUSBAND WAS FORCED TO MANUALLY RIP THE DOOR OFF OF OUR CHILD TO AVOID SIMILAR INJURY. IN THE PROCESS, PLASTIC PIECES OF THE TRACK WERE DISLODGED AND THE DOOR IS NO LONGER OPERATIONAL. IN THIS INSTANCE, LOSS OF ELECTRICAL FUNCTIONING ON THAT SIDE IS A BLESSING AS THE DOORS ARE MALFUNCTIONING AND OTHERWISE PRESENT SIGNIFICANT DANGER TO OUR FAMILY AS NO OBVIOUS CODE DEFECTS HAVE BEEN ABLE TO BE DETECTED YET. HOWEVER THE RIGHT REAR DOOR AND THE BACK HATCH REMAIN OPERATIONAL AND THEREFORE A POTENTIAL DANGER. BOTH TIMES THE VEHICLE WAS STATIONARY
Additional Notes:
ON DECEMBER 24, 2020 OUR RIGHT PASSENGER SIDE REAR DOOR MALFUNCTIONED AND ENDED UP TRAPPING MY TODDLERS HEAD IN BETWEEN THE DOOR AND VEHICLE FRAME. IT WAS INCREDIBLY TRAUMATIC FOR ALL INVOLVED. THOUGH THE INCIDENT LIKELY LASTED LESS THAN A MINUTE, IT WAS A TERRIFYING FRANTIC MINUTE IN WHICH I TRIED EVERYTHING TO GET THE DOOR OPEN AS IT CONTINUED TO TRY AND CLOSE ON OUR BABY WHO WAS SCREAMING IN PAIN AND TERROR. IT TOOK ALL OF MY STRENGTH TO MANUALLY PRY OPEN THE DOOR TO RELEASE HIS HEAD. WE BROUGHT THE VEHICLE TO OUR LOCAL DEALERSHIP TO BE LOOKED OVER, ASSUMING A MALFUNCTIONING SENSOR OF SOME SORT. THEY DID DIAGNOSTICS AND REPORTED NO CODES WERE EVIDENT AND THEY COULD NOT REPLICATE THE MALFUNCTION. THEN LAST NIGHT 12/30/2020 THE LEFT REAR PASSENGER DOOR EXPERIENCED A SIMILAR MALFUNCTION AND BEGAN CLOSING ON MY CHILD. MY HUSBAND WAS FORCED TO MANUALLY RIP THE DOOR OFF OF OUR CHILD TO AVOID SIMILAR INJURY. IN THE PROCESS, PLASTIC PIECES OF THE TRACK WERE DISLODGED AND THE DOOR IS NO LONGER OPERATIONAL. IN THIS INSTANCE, LOSS OF ELECTRICAL FUNCTIONING ON THAT SIDE IS A BLESSING AS THE DOORS ARE MALFUNCTIONING AND OTHERWISE PRESENT SIGNIFICANT DANGER TO OUR FAMILY AS NO OBVIOUS CODE DEFECTS HAVE BEEN ABLE TO BE DETECTED YET. HOWEVER THE RIGHT REAR DOOR AND THE BACK HATCH REMAIN OPERATIONAL AND THEREFORE A POTENTIAL DANGER. BOTH TIMES THE VEHICLE WAS STATIONARY
Mfg Campaign: 11385602
Recall Date: Dec 30, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
ON DECEMBER 24, 2020 OUR RIGHT PASSENGER SIDE REAR DOOR MALFUNCTIONED AND ENDED UP TRAPPING MY TODDLERS HEAD IN BETWEEN THE DOOR AND VEHICLE FRAME. IT WAS INCREDIBLY TRAUMATIC FOR ALL INVOLVED. THOUGH THE INCIDENT LIKELY LASTED LESS THAN A MINUTE, IT WAS A TERRIFYING FRANTIC MINUTE IN WHICH I TRIED EVERYTHING TO GET THE DOOR OPEN AS IT CONTINUED TO TRY AND CLOSE ON OUR BABY WHO WAS SCREAMING IN PAIN AND TERROR. IT TOOK ALL OF MY STRENGTH TO MANUALLY PRY OPEN THE DOOR TO RELEASE HIS HEAD. WE BROUGHT THE VEHICLE TO OUR LOCAL DEALERSHIP TO BE LOOKED OVER, ASSUMING A MALFUNCTIONING SENSOR OF SOME SORT. THEY DID DIAGNOSTICS AND REPORTED NO CODES WERE EVIDENT AND THEY COULD NOT REPLICATE THE MALFUNCTION. THEN LAST NIGHT 12/30/2020 THE LEFT REAR PASSENGER DOOR EXPERIENCED A SIMILAR MALFUNCTION AND BEGAN CLOSING ON MY CHILD. MY HUSBAND WAS FORCED TO MANUALLY RIP THE DOOR OFF OF OUR CHILD TO AVOID SIMILAR INJURY. IN THE PROCESS, PLASTIC PIECES OF THE TRACK WERE DISLODGED AND THE DOOR IS NO LONGER OPERATIONAL. IN THIS INSTANCE, LOSS OF ELECTRICAL FUNCTIONING ON THAT SIDE IS A BLESSING AS THE DOORS ARE MALFUNCTIONING AND OTHERWISE PRESENT SIGNIFICANT DANGER TO OUR FAMILY AS NO OBVIOUS CODE DEFECTS HAVE BEEN ABLE TO BE DETECTED YET. HOWEVER THE RIGHT REAR DOOR AND THE BACK HATCH REMAIN OPERATIONAL AND THEREFORE A POTENTIAL DANGER. BOTH TIMES THE VEHICLE WAS STATIONARY
Corrective Action:
ON DECEMBER 24, 2020 OUR RIGHT PASSENGER SIDE REAR DOOR MALFUNCTIONED AND ENDED UP TRAPPING MY TODDLERS HEAD IN BETWEEN THE DOOR AND VEHICLE FRAME. IT WAS INCREDIBLY TRAUMATIC FOR ALL INVOLVED. THOUGH THE INCIDENT LIKELY LASTED LESS THAN A MINUTE, IT WAS A TERRIFYING FRANTIC MINUTE IN WHICH I TRIED EVERYTHING TO GET THE DOOR OPEN AS IT CONTINUED TO TRY AND CLOSE ON OUR BABY WHO WAS SCREAMING IN PAIN AND TERROR. IT TOOK ALL OF MY STRENGTH TO MANUALLY PRY OPEN THE DOOR TO RELEASE HIS HEAD. WE BROUGHT THE VEHICLE TO OUR LOCAL DEALERSHIP TO BE LOOKED OVER, ASSUMING A MALFUNCTIONING SENSOR OF SOME SORT. THEY DID DIAGNOSTICS AND REPORTED NO CODES WERE EVIDENT AND THEY COULD NOT REPLICATE THE MALFUNCTION. THEN LAST NIGHT 12/30/2020 THE LEFT REAR PASSENGER DOOR EXPERIENCED A SIMILAR MALFUNCTION AND BEGAN CLOSING ON MY CHILD. MY HUSBAND WAS FORCED TO MANUALLY RIP THE DOOR OFF OF OUR CHILD TO AVOID SIMILAR INJURY. IN THE PROCESS, PLASTIC PIECES OF THE TRACK WERE DISLODGED AND THE DOOR IS NO LONGER OPERATIONAL. IN THIS INSTANCE, LOSS OF ELECTRICAL FUNCTIONING ON THAT SIDE IS A BLESSING AS THE DOORS ARE MALFUNCTIONING AND OTHERWISE PRESENT SIGNIFICANT DANGER TO OUR FAMILY AS NO OBVIOUS CODE DEFECTS HAVE BEEN ABLE TO BE DETECTED YET. HOWEVER THE RIGHT REAR DOOR AND THE BACK HATCH REMAIN OPERATIONAL AND THEREFORE A POTENTIAL DANGER. BOTH TIMES THE VEHICLE WAS STATIONARY
Additional Notes:
ON DECEMBER 24, 2020 OUR RIGHT PASSENGER SIDE REAR DOOR MALFUNCTIONED AND ENDED UP TRAPPING MY TODDLERS HEAD IN BETWEEN THE DOOR AND VEHICLE FRAME. IT WAS INCREDIBLY TRAUMATIC FOR ALL INVOLVED. THOUGH THE INCIDENT LIKELY LASTED LESS THAN A MINUTE, IT WAS A TERRIFYING FRANTIC MINUTE IN WHICH I TRIED EVERYTHING TO GET THE DOOR OPEN AS IT CONTINUED TO TRY AND CLOSE ON OUR BABY WHO WAS SCREAMING IN PAIN AND TERROR. IT TOOK ALL OF MY STRENGTH TO MANUALLY PRY OPEN THE DOOR TO RELEASE HIS HEAD. WE BROUGHT THE VEHICLE TO OUR LOCAL DEALERSHIP TO BE LOOKED OVER, ASSUMING A MALFUNCTIONING SENSOR OF SOME SORT. THEY DID DIAGNOSTICS AND REPORTED NO CODES WERE EVIDENT AND THEY COULD NOT REPLICATE THE MALFUNCTION. THEN LAST NIGHT 12/30/2020 THE LEFT REAR PASSENGER DOOR EXPERIENCED A SIMILAR MALFUNCTION AND BEGAN CLOSING ON MY CHILD. MY HUSBAND WAS FORCED TO MANUALLY RIP THE DOOR OFF OF OUR CHILD TO AVOID SIMILAR INJURY. IN THE PROCESS, PLASTIC PIECES OF THE TRACK WERE DISLODGED AND THE DOOR IS NO LONGER OPERATIONAL. IN THIS INSTANCE, LOSS OF ELECTRICAL FUNCTIONING ON THAT SIDE IS A BLESSING AS THE DOORS ARE MALFUNCTIONING AND OTHERWISE PRESENT SIGNIFICANT DANGER TO OUR FAMILY AS NO OBVIOUS CODE DEFECTS HAVE BEEN ABLE TO BE DETECTED YET. HOWEVER THE RIGHT REAR DOOR AND THE BACK HATCH REMAIN OPERATIONAL AND THEREFORE A POTENTIAL DANGER. BOTH TIMES THE VEHICLE WAS STATIONARY
Mfg Campaign: 11385602
Recall Date: Dec 30, 2020
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
LA VAN SE QUEDO SIN CAMBIOS DE VELOCIDAD, SIN FUERZA; FUE LA TRASMISION LA QUE SE DESCOMPUSO. ESTABA EN MOVIMIENTO CUANDO SUCEDI ESTO.*DT*JB
Corrective Action:
LA VAN SE QUEDO SIN CAMBIOS DE VELOCIDAD, SIN FUERZA; FUE LA TRASMISION LA QUE SE DESCOMPUSO. ESTABA EN MOVIMIENTO CUANDO SUCEDI ESTO.*DT*JB
Additional Notes:
LA VAN SE QUEDO SIN CAMBIOS DE VELOCIDAD, SIN FUERZA; FUE LA TRASMISION LA QUE SE DESCOMPUSO. ESTABA EN MOVIMIENTO CUANDO SUCEDI ESTO.*DT*JB
Mfg Campaign: 11385376
Recall Date: Dec 29, 2020
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