Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T82
Recall Date: Dec 21, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Chrysler Town & Country, Dodge Grand Caravan vehicles manufactured July 31, 2015, to April 18, 2016, 2016 Dodge Journey vehicles manufactured August 17, 2015, to January 29, 2016, and 2016 RAM ProMaster vehicles manufactured August 15, 2016, to April 15, 2016. The transmission pump may seize causing a loss of hydraulic pressure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S44
Recall Date: Jun 24, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2016 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured March 16, 2016, to March 17, 2016. The nuts on the third row seatbacks were incorrectly torqued and may become loose.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S37
Recall Date: May 16, 2016
Chrysler (fca Us Llc)
Safety Issue:
FCA US LLC (Chrysler) is recalling certain model year 2015-2016 Chrysler Town and Country, and 2014-2015 Dodge Grand Caravan vehicles manufactured August 16, 2014, to December 5, 2015. The windshield on the affected vehicles may have been installed using expired urethane primer, allowing the windshield to become displaced in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 212, "Windshield Mounting."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S02
Recall Date: Jan 28, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler Group LLC (Chrysler) is recalling certain model year 2016 Chrysler Town and Country and Dodge Grand Caravan vehicles manufactured August 19, 2015 to August 27, 2015. In the affected vehicles, the bolts that attach the hood striker may loosen and, as a result, the hood may open unexpectedly while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R53
Recall Date: Sep 24, 2015
Consumer Complaints
645 ComplaintsChrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
THE DRIVER SIDE SLIDING DOOR STOPPED WORKING FROM ONE DAY TO THE NEXT. I USED THE DOOR ON SUNDAY, OCTOBER 20TH AND WENT TO USE IT THE FOLLOWING MORNING AND IT WOULD NOT OPEN VIA THE KEYFOB OR THE OVERHEAD BUTTON. WHEN I TRIED TO MANUALLY OPEN THE DOOR, IT WOULD NOT BUDGE. THE LOCK MECHANISM WILL NOT MOVE. I DID SOME RESEARCH ONLINE AND IT LOOKS LIKE AN ONGOING ISSUE WITH THESE VEHICLES BUT IT PRESENTS A SAFETY ISSUE IF THE VEHICLE GETS IN AN ACCIDENT, IT COULD IMPEDE PASSENGERS EXITING THE VEHICLE AND SUSTAINING FURTHER INJURY.
Corrective Action:
THE DRIVER SIDE SLIDING DOOR STOPPED WORKING FROM ONE DAY TO THE NEXT. I USED THE DOOR ON SUNDAY, OCTOBER 20TH AND WENT TO USE IT THE FOLLOWING MORNING AND IT WOULD NOT OPEN VIA THE KEYFOB OR THE OVERHEAD BUTTON. WHEN I TRIED TO MANUALLY OPEN THE DOOR, IT WOULD NOT BUDGE. THE LOCK MECHANISM WILL NOT MOVE. I DID SOME RESEARCH ONLINE AND IT LOOKS LIKE AN ONGOING ISSUE WITH THESE VEHICLES BUT IT PRESENTS A SAFETY ISSUE IF THE VEHICLE GETS IN AN ACCIDENT, IT COULD IMPEDE PASSENGERS EXITING THE VEHICLE AND SUSTAINING FURTHER INJURY.
Additional Notes:
THE DRIVER SIDE SLIDING DOOR STOPPED WORKING FROM ONE DAY TO THE NEXT. I USED THE DOOR ON SUNDAY, OCTOBER 20TH AND WENT TO USE IT THE FOLLOWING MORNING AND IT WOULD NOT OPEN VIA THE KEYFOB OR THE OVERHEAD BUTTON. WHEN I TRIED TO MANUALLY OPEN THE DOOR, IT WOULD NOT BUDGE. THE LOCK MECHANISM WILL NOT MOVE. I DID SOME RESEARCH ONLINE AND IT LOOKS LIKE AN ONGOING ISSUE WITH THESE VEHICLES BUT IT PRESENTS A SAFETY ISSUE IF THE VEHICLE GETS IN AN ACCIDENT, IT COULD IMPEDE PASSENGERS EXITING THE VEHICLE AND SUSTAINING FURTHER INJURY.
Mfg Campaign: 11271143
Recall Date: Oct 25, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
DRIVERS SIDE SLIDING POWER DOOR LOCK GETS STUCK, WHEN IT FINALLY UNLOCKS AND PROCEEDS TO CLOSE A VERY LOUD 'ELECTRICAL BUZZING SOUND ' COMES FROM DOOR AND IS VERY SCARY.....
Corrective Action:
DRIVERS SIDE SLIDING POWER DOOR LOCK GETS STUCK, WHEN IT FINALLY UNLOCKS AND PROCEEDS TO CLOSE A VERY LOUD 'ELECTRICAL BUZZING SOUND ' COMES FROM DOOR AND IS VERY SCARY.....
Additional Notes:
DRIVERS SIDE SLIDING POWER DOOR LOCK GETS STUCK, WHEN IT FINALLY UNLOCKS AND PROCEEDS TO CLOSE A VERY LOUD 'ELECTRICAL BUZZING SOUND ' COMES FROM DOOR AND IS VERY SCARY.....
Mfg Campaign: 11269857
Recall Date: Oct 21, 2019
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
THE PASSENGER SIDE SLIDING DOOR EMITS A LOUD BUZZING SOUND WHEN THE VEHICLE IS UNLOCKED. THE VOLUME IS LOUD ENOUGH THAT IT CAUSES AUDIO DISCOMFORT. RESEARCH INDICATED THAT THERE HAVE BEEN MANY COMPLAINTS ABOUT THIS ISSUE IN THE 2016 DODGE AND CHRYSLER MINIVANS, AND SEVERAL INDIVIDUALS HAD REPORTED IT TO THIS SITE SO WE ARE FOLLOWING THAT SUGGESTION.
Corrective Action:
THE PASSENGER SIDE SLIDING DOOR EMITS A LOUD BUZZING SOUND WHEN THE VEHICLE IS UNLOCKED. THE VOLUME IS LOUD ENOUGH THAT IT CAUSES AUDIO DISCOMFORT. RESEARCH INDICATED THAT THERE HAVE BEEN MANY COMPLAINTS ABOUT THIS ISSUE IN THE 2016 DODGE AND CHRYSLER MINIVANS, AND SEVERAL INDIVIDUALS HAD REPORTED IT TO THIS SITE SO WE ARE FOLLOWING THAT SUGGESTION.
Additional Notes:
THE PASSENGER SIDE SLIDING DOOR EMITS A LOUD BUZZING SOUND WHEN THE VEHICLE IS UNLOCKED. THE VOLUME IS LOUD ENOUGH THAT IT CAUSES AUDIO DISCOMFORT. RESEARCH INDICATED THAT THERE HAVE BEEN MANY COMPLAINTS ABOUT THIS ISSUE IN THE 2016 DODGE AND CHRYSLER MINIVANS, AND SEVERAL INDIVIDUALS HAD REPORTED IT TO THIS SITE SO WE ARE FOLLOWING THAT SUGGESTION.
Mfg Campaign: 11270089
Recall Date: Oct 21, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
THE TRANSMISSION PUMP AND CONVERTER FAILED CAUSING THE TRANSMISSION TO LOSE POWER,SLIP OUT OF GEAR,CLUNK. WHILE PULLING AWAY FROM A STOP SIGN. THE TRANSMISSION WOULD WHINE,VIBRATE, CLUNK WHEN PUT INTO A HEAVY STRAIN LIKE PULLING A STEEP HILL. THIS IS THE SAME TRANSMISSION AND PROBLEM AS THE RECALL. CHRYSLER SAID MY VIN DID NOT FALL UNDER THE RECALL S44 . I BELIEVE CHRYSLER SHOULD BE HELD RESPONSIBLE KNOWING THE TRANSMISSION WAS FAULTY.
Corrective Action:
THE TRANSMISSION PUMP AND CONVERTER FAILED CAUSING THE TRANSMISSION TO LOSE POWER,SLIP OUT OF GEAR,CLUNK. WHILE PULLING AWAY FROM A STOP SIGN. THE TRANSMISSION WOULD WHINE,VIBRATE, CLUNK WHEN PUT INTO A HEAVY STRAIN LIKE PULLING A STEEP HILL. THIS IS THE SAME TRANSMISSION AND PROBLEM AS THE RECALL. CHRYSLER SAID MY VIN DID NOT FALL UNDER THE RECALL S44 . I BELIEVE CHRYSLER SHOULD BE HELD RESPONSIBLE KNOWING THE TRANSMISSION WAS FAULTY.
Additional Notes:
THE TRANSMISSION PUMP AND CONVERTER FAILED CAUSING THE TRANSMISSION TO LOSE POWER,SLIP OUT OF GEAR,CLUNK. WHILE PULLING AWAY FROM A STOP SIGN. THE TRANSMISSION WOULD WHINE,VIBRATE, CLUNK WHEN PUT INTO A HEAVY STRAIN LIKE PULLING A STEEP HILL. THIS IS THE SAME TRANSMISSION AND PROBLEM AS THE RECALL. CHRYSLER SAID MY VIN DID NOT FALL UNDER THE RECALL S44 . I BELIEVE CHRYSLER SHOULD BE HELD RESPONSIBLE KNOWING THE TRANSMISSION WAS FAULTY.
Mfg Campaign: 11268032
Recall Date: Oct 11, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
ABOUT 3 MONTHS AGO MY VAN STARTED MAKING NOISE. WHILE I WAS DRIVING. AT TIMES IT WOULD HESITATE TO GO UP HILLS AND WHEN COMING TO A LIGHT IT WOULD SHAKE AND SOMETIMES SHUT OFF. THE RPMS WOULD GO CRAZY AT TIMES WHILE AT A STOP. WHEN TURNING IT WOULD SHAKE WHEN I WOULD TAKE THE TURN. I WENT TO HAVE IT CHECKED AND IT WASN'T GIVING ANY INQUIRIES ABOUT WHAT WAS WRONG. WHEN IT WAS DIAGNOSED ON SEPT 27TH IT JUST SAID THAT THE PASSENGER DOOR HAD SOMETHING WRONG WITH IT. ON OCT 3,2019 THE CHECK ENGINE LIGHT FINALLY CAME ON. I BROUGHT IT IN TO BE DIAGNOSED. IT SAID IT WAS THE TCC HAD MY APPOINTMENT TODAY FOR IT TO BE FIXED (OCTOBER 8,2019) COME TO FIND OUT IT WAS THE TRANSMISSION. I FEEL THAT THE CHRYSLER SHOULD PAY FOR THIS PROBLEM BECAUSE THE DIAGNOSTIC WAS WRONG AND IT TOOK OVER 3 MONTHS TO GET A CHECK ENGINE LIGHT TO GO ON. I'M ON DISABILITY AND LIVE PAYCHECK TO PAYCHECK. I AM STILL PAYING ON THIS VEHICLE AND DIDNT THINK THAT IN THE 2 YRS. THAT I WOULD BE PAYING FOR A TRANSMISSION AT 72,000 MILES. THIS VEHICLE WAS NEVER ON THE RECALL LIST BUT I BELIEVE IT SHOULD HAVE BEEN.
Corrective Action:
ABOUT 3 MONTHS AGO MY VAN STARTED MAKING NOISE. WHILE I WAS DRIVING. AT TIMES IT WOULD HESITATE TO GO UP HILLS AND WHEN COMING TO A LIGHT IT WOULD SHAKE AND SOMETIMES SHUT OFF. THE RPMS WOULD GO CRAZY AT TIMES WHILE AT A STOP. WHEN TURNING IT WOULD SHAKE WHEN I WOULD TAKE THE TURN. I WENT TO HAVE IT CHECKED AND IT WASN'T GIVING ANY INQUIRIES ABOUT WHAT WAS WRONG. WHEN IT WAS DIAGNOSED ON SEPT 27TH IT JUST SAID THAT THE PASSENGER DOOR HAD SOMETHING WRONG WITH IT. ON OCT 3,2019 THE CHECK ENGINE LIGHT FINALLY CAME ON. I BROUGHT IT IN TO BE DIAGNOSED. IT SAID IT WAS THE TCC HAD MY APPOINTMENT TODAY FOR IT TO BE FIXED (OCTOBER 8,2019) COME TO FIND OUT IT WAS THE TRANSMISSION. I FEEL THAT THE CHRYSLER SHOULD PAY FOR THIS PROBLEM BECAUSE THE DIAGNOSTIC WAS WRONG AND IT TOOK OVER 3 MONTHS TO GET A CHECK ENGINE LIGHT TO GO ON. I'M ON DISABILITY AND LIVE PAYCHECK TO PAYCHECK. I AM STILL PAYING ON THIS VEHICLE AND DIDNT THINK THAT IN THE 2 YRS. THAT I WOULD BE PAYING FOR A TRANSMISSION AT 72,000 MILES. THIS VEHICLE WAS NEVER ON THE RECALL LIST BUT I BELIEVE IT SHOULD HAVE BEEN.
Additional Notes:
ABOUT 3 MONTHS AGO MY VAN STARTED MAKING NOISE. WHILE I WAS DRIVING. AT TIMES IT WOULD HESITATE TO GO UP HILLS AND WHEN COMING TO A LIGHT IT WOULD SHAKE AND SOMETIMES SHUT OFF. THE RPMS WOULD GO CRAZY AT TIMES WHILE AT A STOP. WHEN TURNING IT WOULD SHAKE WHEN I WOULD TAKE THE TURN. I WENT TO HAVE IT CHECKED AND IT WASN'T GIVING ANY INQUIRIES ABOUT WHAT WAS WRONG. WHEN IT WAS DIAGNOSED ON SEPT 27TH IT JUST SAID THAT THE PASSENGER DOOR HAD SOMETHING WRONG WITH IT. ON OCT 3,2019 THE CHECK ENGINE LIGHT FINALLY CAME ON. I BROUGHT IT IN TO BE DIAGNOSED. IT SAID IT WAS THE TCC HAD MY APPOINTMENT TODAY FOR IT TO BE FIXED (OCTOBER 8,2019) COME TO FIND OUT IT WAS THE TRANSMISSION. I FEEL THAT THE CHRYSLER SHOULD PAY FOR THIS PROBLEM BECAUSE THE DIAGNOSTIC WAS WRONG AND IT TOOK OVER 3 MONTHS TO GET A CHECK ENGINE LIGHT TO GO ON. I'M ON DISABILITY AND LIVE PAYCHECK TO PAYCHECK. I AM STILL PAYING ON THIS VEHICLE AND DIDNT THINK THAT IN THE 2 YRS. THAT I WOULD BE PAYING FOR A TRANSMISSION AT 72,000 MILES. THIS VEHICLE WAS NEVER ON THE RECALL LIST BUT I BELIEVE IT SHOULD HAVE BEEN.
Mfg Campaign: 11267084
Recall Date: Oct 8, 2019
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY:DOOR
Potential Consequences:
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT DETECTED AN ABNORMAL BUZZING NOISE COMING FROM THE PASSENGER SIDE SLIDING DOOR, THERE WERE NO WARNING INDICATORS ILLUMINATED. THE LOCAL DEALER WAS NOT CONTACTED AND THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 38,000. THE VIN WAS INVALID.
Corrective Action:
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT DETECTED AN ABNORMAL BUZZING NOISE COMING FROM THE PASSENGER SIDE SLIDING DOOR, THERE WERE NO WARNING INDICATORS ILLUMINATED. THE LOCAL DEALER WAS NOT CONTACTED AND THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 38,000. THE VIN WAS INVALID.
Additional Notes:
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT DETECTED AN ABNORMAL BUZZING NOISE COMING FROM THE PASSENGER SIDE SLIDING DOOR, THERE WERE NO WARNING INDICATORS ILLUMINATED. THE LOCAL DEALER WAS NOT CONTACTED AND THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 38,000. THE VIN WAS INVALID.
Mfg Campaign: 11267111
Recall Date: Oct 8, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
I HAVE ABOUT 71000 MILES AND MY CAR WHEN PUSHING ON THE GAS REVVED UP THE RPM'S AND WOULD NOT MOVE FORWARD. MY MECHANIC SAID MY TRANSMISSION FLUID PUMP IS BAD. THERE IS A RECALL FOR THIS EXACT ISSUE FOR 2016 CHRYSLER TOWN AND COUNTRY VANS MANUFACTURED WHEN MINE WAS HOWEVER MY VIN IS NOT INCLUDED IN THE RECALL. CHRYSLER SHOULD DO THE RIGHT THING AND INCLUDE ALL THOSE AFFECTED WITH THIS ISSUE.
Corrective Action:
I HAVE ABOUT 71000 MILES AND MY CAR WHEN PUSHING ON THE GAS REVVED UP THE RPM'S AND WOULD NOT MOVE FORWARD. MY MECHANIC SAID MY TRANSMISSION FLUID PUMP IS BAD. THERE IS A RECALL FOR THIS EXACT ISSUE FOR 2016 CHRYSLER TOWN AND COUNTRY VANS MANUFACTURED WHEN MINE WAS HOWEVER MY VIN IS NOT INCLUDED IN THE RECALL. CHRYSLER SHOULD DO THE RIGHT THING AND INCLUDE ALL THOSE AFFECTED WITH THIS ISSUE.
Additional Notes:
I HAVE ABOUT 71000 MILES AND MY CAR WHEN PUSHING ON THE GAS REVVED UP THE RPM'S AND WOULD NOT MOVE FORWARD. MY MECHANIC SAID MY TRANSMISSION FLUID PUMP IS BAD. THERE IS A RECALL FOR THIS EXACT ISSUE FOR 2016 CHRYSLER TOWN AND COUNTRY VANS MANUFACTURED WHEN MINE WAS HOWEVER MY VIN IS NOT INCLUDED IN THE RECALL. CHRYSLER SHOULD DO THE RIGHT THING AND INCLUDE ALL THOSE AFFECTED WITH THIS ISSUE.
Mfg Campaign: 11265405
Recall Date: Oct 1, 2019
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
BOTH REAR POWER DOOR LOCKS FAILED. THE PASSENGER SIDE POWER LOCK FAILED TO FUNCTION ABOUT 6 MONTHS AGO, BUT COULD BE OPERATED MANUALLY, AND THE DOOR COULD BE OPENED AND CLOSED SAFELY. ON THE MORNING OF AUGUST 5, 2019 WE ATTEMPTED TO OPEN THE DRIVER SIDE REAR DOOR TO LOAD ITEMS FOR DEPARTURE. THE LOCK WAS JAMMED IN LOCK POSITION, AND COULD NOT BE OPENED MANUALLY. THE DOOR WAS JAMMED CLOSED AND TOTALLY INOPERABLE. THE DOOR HAD BEEN FULLY FUNCTIONAL THE PREVIOUS DAY. THE DISCOVERY WAS MADE WHILE THE VEHICLE WAS PARKED IN OUR GARAGE. WE HAD TO WAIT 3 DAYS FOR A SERVICE APPOINTMENT AT OUR LOCAL DEALER. THEY HAD THE VEHICLE FOR 2-1/2 DAYS BEFORE COMPLETING REPAIRS. BOTH LOCK ACTUATORS WERE REPLACED. THE INABILITY TO OPEN THE SIDE DOOR CREATED A HAZARDOUS SITUATION.
Corrective Action:
BOTH REAR POWER DOOR LOCKS FAILED. THE PASSENGER SIDE POWER LOCK FAILED TO FUNCTION ABOUT 6 MONTHS AGO, BUT COULD BE OPERATED MANUALLY, AND THE DOOR COULD BE OPENED AND CLOSED SAFELY. ON THE MORNING OF AUGUST 5, 2019 WE ATTEMPTED TO OPEN THE DRIVER SIDE REAR DOOR TO LOAD ITEMS FOR DEPARTURE. THE LOCK WAS JAMMED IN LOCK POSITION, AND COULD NOT BE OPENED MANUALLY. THE DOOR WAS JAMMED CLOSED AND TOTALLY INOPERABLE. THE DOOR HAD BEEN FULLY FUNCTIONAL THE PREVIOUS DAY. THE DISCOVERY WAS MADE WHILE THE VEHICLE WAS PARKED IN OUR GARAGE. WE HAD TO WAIT 3 DAYS FOR A SERVICE APPOINTMENT AT OUR LOCAL DEALER. THEY HAD THE VEHICLE FOR 2-1/2 DAYS BEFORE COMPLETING REPAIRS. BOTH LOCK ACTUATORS WERE REPLACED. THE INABILITY TO OPEN THE SIDE DOOR CREATED A HAZARDOUS SITUATION.
Additional Notes:
BOTH REAR POWER DOOR LOCKS FAILED. THE PASSENGER SIDE POWER LOCK FAILED TO FUNCTION ABOUT 6 MONTHS AGO, BUT COULD BE OPERATED MANUALLY, AND THE DOOR COULD BE OPENED AND CLOSED SAFELY. ON THE MORNING OF AUGUST 5, 2019 WE ATTEMPTED TO OPEN THE DRIVER SIDE REAR DOOR TO LOAD ITEMS FOR DEPARTURE. THE LOCK WAS JAMMED IN LOCK POSITION, AND COULD NOT BE OPENED MANUALLY. THE DOOR WAS JAMMED CLOSED AND TOTALLY INOPERABLE. THE DOOR HAD BEEN FULLY FUNCTIONAL THE PREVIOUS DAY. THE DISCOVERY WAS MADE WHILE THE VEHICLE WAS PARKED IN OUR GARAGE. WE HAD TO WAIT 3 DAYS FOR A SERVICE APPOINTMENT AT OUR LOCAL DEALER. THEY HAD THE VEHICLE FOR 2-1/2 DAYS BEFORE COMPLETING REPAIRS. BOTH LOCK ACTUATORS WERE REPLACED. THE INABILITY TO OPEN THE SIDE DOOR CREATED A HAZARDOUS SITUATION.
Mfg Campaign: 11265420
Recall Date: Oct 1, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHEN UNLOCKING THE DOORS, THERE IS A LOUD BUZZ THAT HAPPENS EVERY TIME. CURRENTLY THE DOOR STILL LOCKS/UNLOCKS, BUT UPON FURTHER RESEARCH THIS IS A VERY WIDESPREAD ISSUE AND COULD RESULT IN THE DOOR NOT LOCKING/UNLOCKING AND THE DOOR LOCK ACTUATOR NEEDING TO BE REPLACED. IT IS COMMON FOR THIS TO HAPPEN ON THE 2016 MODEL YEAR.
Corrective Action:
WHEN UNLOCKING THE DOORS, THERE IS A LOUD BUZZ THAT HAPPENS EVERY TIME. CURRENTLY THE DOOR STILL LOCKS/UNLOCKS, BUT UPON FURTHER RESEARCH THIS IS A VERY WIDESPREAD ISSUE AND COULD RESULT IN THE DOOR NOT LOCKING/UNLOCKING AND THE DOOR LOCK ACTUATOR NEEDING TO BE REPLACED. IT IS COMMON FOR THIS TO HAPPEN ON THE 2016 MODEL YEAR.
Additional Notes:
WHEN UNLOCKING THE DOORS, THERE IS A LOUD BUZZ THAT HAPPENS EVERY TIME. CURRENTLY THE DOOR STILL LOCKS/UNLOCKS, BUT UPON FURTHER RESEARCH THIS IS A VERY WIDESPREAD ISSUE AND COULD RESULT IN THE DOOR NOT LOCKING/UNLOCKING AND THE DOOR LOCK ACTUATOR NEEDING TO BE REPLACED. IT IS COMMON FOR THIS TO HAPPEN ON THE 2016 MODEL YEAR.
Mfg Campaign: 11259082
Recall Date: Sep 30, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
I RENTED THE VAN. I WAS AT A STOP SIGN, WHEN CROSSING THE VAN WAS SLOW/ SLUGGISH AND I SAW A CAR COMING FROM MY LEFT SPEEDING AND I PRESSED ON THE GAS TO ACCELERATE AND THE VAN DID NOT ACCELERATE AS EXPECTED, I THOUGHT THIS WAS DUE TO MY EXPERIENCE WITH A MINIVAN AND WEIGHT OF THIS TYPE OF VEHICLE, BUT LATER REALIZED THIS WAS A 6 CYLINDER AND WHICH I DID HAVE EXPERIENCE AND RECALL THIS VAN NOT GIVING ME THE SPEED TO CROSS IN TIME YO POTENTIALLY AVOID THE ACCIDENT I HAD.
Corrective Action:
I RENTED THE VAN. I WAS AT A STOP SIGN, WHEN CROSSING THE VAN WAS SLOW/ SLUGGISH AND I SAW A CAR COMING FROM MY LEFT SPEEDING AND I PRESSED ON THE GAS TO ACCELERATE AND THE VAN DID NOT ACCELERATE AS EXPECTED, I THOUGHT THIS WAS DUE TO MY EXPERIENCE WITH A MINIVAN AND WEIGHT OF THIS TYPE OF VEHICLE, BUT LATER REALIZED THIS WAS A 6 CYLINDER AND WHICH I DID HAVE EXPERIENCE AND RECALL THIS VAN NOT GIVING ME THE SPEED TO CROSS IN TIME YO POTENTIALLY AVOID THE ACCIDENT I HAD.
Additional Notes:
I RENTED THE VAN. I WAS AT A STOP SIGN, WHEN CROSSING THE VAN WAS SLOW/ SLUGGISH AND I SAW A CAR COMING FROM MY LEFT SPEEDING AND I PRESSED ON THE GAS TO ACCELERATE AND THE VAN DID NOT ACCELERATE AS EXPECTED, I THOUGHT THIS WAS DUE TO MY EXPERIENCE WITH A MINIVAN AND WEIGHT OF THIS TYPE OF VEHICLE, BUT LATER REALIZED THIS WAS A 6 CYLINDER AND WHICH I DID HAVE EXPERIENCE AND RECALL THIS VAN NOT GIVING ME THE SPEED TO CROSS IN TIME YO POTENTIALLY AVOID THE ACCIDENT I HAD.
Mfg Campaign: 11256391
Recall Date: Sep 18, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
EVERY TIME I UNLOCK THE DOOR OR OPEN IT, IT MAKES A LOUD BUZZING NOISE. THE DOOR WORKS FINE - IT OPENS AND CLOSES. BUT WHEN USING THE UNLOCK BUTTON FROM THE DOOR, OR OPENING THE DOOR IF THE CAR IS LOCKED, IT MAKES A VERY LOUD BUZZING NOISE FROM THE REAR PASSENGER SIDE DOOR. I HAVE READ ON A FORUM THAT THIS IS AFFECTING A LOT OF VANS, THERE SHOULD BE A RECALL AS IT IS A FAULTY ACTUATOR THAT CAN COST BETWEEN $400-$1,000 (OR MORE!) TO FIX.
Corrective Action:
EVERY TIME I UNLOCK THE DOOR OR OPEN IT, IT MAKES A LOUD BUZZING NOISE. THE DOOR WORKS FINE - IT OPENS AND CLOSES. BUT WHEN USING THE UNLOCK BUTTON FROM THE DOOR, OR OPENING THE DOOR IF THE CAR IS LOCKED, IT MAKES A VERY LOUD BUZZING NOISE FROM THE REAR PASSENGER SIDE DOOR. I HAVE READ ON A FORUM THAT THIS IS AFFECTING A LOT OF VANS, THERE SHOULD BE A RECALL AS IT IS A FAULTY ACTUATOR THAT CAN COST BETWEEN $400-$1,000 (OR MORE!) TO FIX.
Additional Notes:
EVERY TIME I UNLOCK THE DOOR OR OPEN IT, IT MAKES A LOUD BUZZING NOISE. THE DOOR WORKS FINE - IT OPENS AND CLOSES. BUT WHEN USING THE UNLOCK BUTTON FROM THE DOOR, OR OPENING THE DOOR IF THE CAR IS LOCKED, IT MAKES A VERY LOUD BUZZING NOISE FROM THE REAR PASSENGER SIDE DOOR. I HAVE READ ON A FORUM THAT THIS IS AFFECTING A LOT OF VANS, THERE SHOULD BE A RECALL AS IT IS A FAULTY ACTUATOR THAT CAN COST BETWEEN $400-$1,000 (OR MORE!) TO FIX.
Mfg Campaign: 11256434
Recall Date: Sep 18, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
EVERY TIME I UNLOCK THE DOOR OR OPEN IT, IT MAKES A LOUD BUZZING NOISE. THE DOOR WORKS FINE - IT OPENS AND CLOSES. BUT WHEN USING THE UNLOCK BUTTON FROM THE DOOR, OR OPENING THE DOOR IF THE CAR IS LOCKED, IT MAKES A VERY LOUD BUZZING NOISE FROM THE REAR PASSENGER SIDE DOOR. I HAVE READ ON A FORUM THAT THIS IS AFFECTING A LOT OF VANS, THERE SHOULD BE A RECALL AS IT IS A FAULTY ACTUATOR THAT CAN COST BETWEEN $400-$1,000 (OR MORE!) TO FIX.
Corrective Action:
EVERY TIME I UNLOCK THE DOOR OR OPEN IT, IT MAKES A LOUD BUZZING NOISE. THE DOOR WORKS FINE - IT OPENS AND CLOSES. BUT WHEN USING THE UNLOCK BUTTON FROM THE DOOR, OR OPENING THE DOOR IF THE CAR IS LOCKED, IT MAKES A VERY LOUD BUZZING NOISE FROM THE REAR PASSENGER SIDE DOOR. I HAVE READ ON A FORUM THAT THIS IS AFFECTING A LOT OF VANS, THERE SHOULD BE A RECALL AS IT IS A FAULTY ACTUATOR THAT CAN COST BETWEEN $400-$1,000 (OR MORE!) TO FIX.
Additional Notes:
EVERY TIME I UNLOCK THE DOOR OR OPEN IT, IT MAKES A LOUD BUZZING NOISE. THE DOOR WORKS FINE - IT OPENS AND CLOSES. BUT WHEN USING THE UNLOCK BUTTON FROM THE DOOR, OR OPENING THE DOOR IF THE CAR IS LOCKED, IT MAKES A VERY LOUD BUZZING NOISE FROM THE REAR PASSENGER SIDE DOOR. I HAVE READ ON A FORUM THAT THIS IS AFFECTING A LOT OF VANS, THERE SHOULD BE A RECALL AS IT IS A FAULTY ACTUATOR THAT CAN COST BETWEEN $400-$1,000 (OR MORE!) TO FIX.
Mfg Campaign: 11256434
Recall Date: Sep 18, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE DRIVER SIDE PASSENGER SLIDING DOOR ACTUATOR QUIT WORKING ON A 2016 TOWN AND COUNTRY A COUPLE MONTHS AGO. NOW THE PASSENGER SIDE ACTUATOR IS MAKING GRINDING NOISES AND WILL NEED TO BE REPLACED AS WELL. AN ONLINE SEARCH REVEALED THIS IS A COMMON PROBLEM ON THESE VEHICLES. THIS VEHICLE IS JUST A FEW MONTHS OUT OF WARRANTY, AND THESE NEEDED (EXPENSIVE) REPAIRS SEEM TO INDICATE DESIGN FLAWS OR INFERIOR COMPONENTS. I FEEL CHRYSLER SHOULD BE REPAIRING THEM THROUGH A RECALL. WHEN THEY FAIL, THE DOOR CANNOT BE OPENED, MAKING IT DIFFICULT TO ENTER OR EXIT THE VEHICLE.
Corrective Action:
THE DRIVER SIDE PASSENGER SLIDING DOOR ACTUATOR QUIT WORKING ON A 2016 TOWN AND COUNTRY A COUPLE MONTHS AGO. NOW THE PASSENGER SIDE ACTUATOR IS MAKING GRINDING NOISES AND WILL NEED TO BE REPLACED AS WELL. AN ONLINE SEARCH REVEALED THIS IS A COMMON PROBLEM ON THESE VEHICLES. THIS VEHICLE IS JUST A FEW MONTHS OUT OF WARRANTY, AND THESE NEEDED (EXPENSIVE) REPAIRS SEEM TO INDICATE DESIGN FLAWS OR INFERIOR COMPONENTS. I FEEL CHRYSLER SHOULD BE REPAIRING THEM THROUGH A RECALL. WHEN THEY FAIL, THE DOOR CANNOT BE OPENED, MAKING IT DIFFICULT TO ENTER OR EXIT THE VEHICLE.
Additional Notes:
THE DRIVER SIDE PASSENGER SLIDING DOOR ACTUATOR QUIT WORKING ON A 2016 TOWN AND COUNTRY A COUPLE MONTHS AGO. NOW THE PASSENGER SIDE ACTUATOR IS MAKING GRINDING NOISES AND WILL NEED TO BE REPLACED AS WELL. AN ONLINE SEARCH REVEALED THIS IS A COMMON PROBLEM ON THESE VEHICLES. THIS VEHICLE IS JUST A FEW MONTHS OUT OF WARRANTY, AND THESE NEEDED (EXPENSIVE) REPAIRS SEEM TO INDICATE DESIGN FLAWS OR INFERIOR COMPONENTS. I FEEL CHRYSLER SHOULD BE REPAIRING THEM THROUGH A RECALL. WHEN THEY FAIL, THE DOOR CANNOT BE OPENED, MAKING IT DIFFICULT TO ENTER OR EXIT THE VEHICLE.
Mfg Campaign: 11255649
Recall Date: Sep 16, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE ACTUATOR ON THE THE SLIDING DOORS ARE STUCK AND THUS THE DOORS ARE LOCKED AND CAN NOT BE UNLOCKED. THIS HAS HAPPED ON BOTH OF MY SLIDING DOORS. THIS IS NOW THE SECOND TIME AND IT IS VERY EXPENSIVE TO FIX. MY CHILDREN HAVE BEEN UNABLE TO EASILY EXIT THE VEHICLE.
Corrective Action:
THE ACTUATOR ON THE THE SLIDING DOORS ARE STUCK AND THUS THE DOORS ARE LOCKED AND CAN NOT BE UNLOCKED. THIS HAS HAPPED ON BOTH OF MY SLIDING DOORS. THIS IS NOW THE SECOND TIME AND IT IS VERY EXPENSIVE TO FIX. MY CHILDREN HAVE BEEN UNABLE TO EASILY EXIT THE VEHICLE.
Additional Notes:
THE ACTUATOR ON THE THE SLIDING DOORS ARE STUCK AND THUS THE DOORS ARE LOCKED AND CAN NOT BE UNLOCKED. THIS HAS HAPPED ON BOTH OF MY SLIDING DOORS. THIS IS NOW THE SECOND TIME AND IT IS VERY EXPENSIVE TO FIX. MY CHILDREN HAVE BEEN UNABLE TO EASILY EXIT THE VEHICLE.
Mfg Campaign: 11255654
Recall Date: Sep 16, 2019
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
SLIDING DOOR ON DRIVERS SIDE FAILED TO OPEN WITH KEYLESS ENTRY OR MANUALLY OPENING. THIS IS A HUGE SAFETY CONCERN. WE WERE ABLE TO EVENTUALLY OPEN THE DOOR, BUT NOW THE DOOR ACTUATOR BUZZES LOUDLY WHEN LOCKING/UNLOCKING. DOOR WILL INTERMITTENTLY NOT OPEN WITH KEYLESS ENTRY OR MANUALLY.
Corrective Action:
SLIDING DOOR ON DRIVERS SIDE FAILED TO OPEN WITH KEYLESS ENTRY OR MANUALLY OPENING. THIS IS A HUGE SAFETY CONCERN. WE WERE ABLE TO EVENTUALLY OPEN THE DOOR, BUT NOW THE DOOR ACTUATOR BUZZES LOUDLY WHEN LOCKING/UNLOCKING. DOOR WILL INTERMITTENTLY NOT OPEN WITH KEYLESS ENTRY OR MANUALLY.
Additional Notes:
SLIDING DOOR ON DRIVERS SIDE FAILED TO OPEN WITH KEYLESS ENTRY OR MANUALLY OPENING. THIS IS A HUGE SAFETY CONCERN. WE WERE ABLE TO EVENTUALLY OPEN THE DOOR, BUT NOW THE DOOR ACTUATOR BUZZES LOUDLY WHEN LOCKING/UNLOCKING. DOOR WILL INTERMITTENTLY NOT OPEN WITH KEYLESS ENTRY OR MANUALLY.
Mfg Campaign: 11254635
Recall Date: Sep 11, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
SLIDING DOOR ON DRIVERS SIDE FAILED TO OPEN WITH KEYLESS ENTRY OR MANUALLY OPENING. THIS IS A HUGE SAFETY CONCERN. WE WERE ABLE TO EVENTUALLY OPEN THE DOOR, BUT NOW THE DOOR ACTUATOR BUZZES LOUDLY WHEN LOCKING/UNLOCKING. DOOR WILL INTERMITTENTLY NOT OPEN WITH KEYLESS ENTRY OR MANUALLY.
Corrective Action:
SLIDING DOOR ON DRIVERS SIDE FAILED TO OPEN WITH KEYLESS ENTRY OR MANUALLY OPENING. THIS IS A HUGE SAFETY CONCERN. WE WERE ABLE TO EVENTUALLY OPEN THE DOOR, BUT NOW THE DOOR ACTUATOR BUZZES LOUDLY WHEN LOCKING/UNLOCKING. DOOR WILL INTERMITTENTLY NOT OPEN WITH KEYLESS ENTRY OR MANUALLY.
Additional Notes:
SLIDING DOOR ON DRIVERS SIDE FAILED TO OPEN WITH KEYLESS ENTRY OR MANUALLY OPENING. THIS IS A HUGE SAFETY CONCERN. WE WERE ABLE TO EVENTUALLY OPEN THE DOOR, BUT NOW THE DOOR ACTUATOR BUZZES LOUDLY WHEN LOCKING/UNLOCKING. DOOR WILL INTERMITTENTLY NOT OPEN WITH KEYLESS ENTRY OR MANUALLY.
Mfg Campaign: 11254635
Recall Date: Sep 11, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 35 MPH, THE CONTACT ATTEMPTED TO DEPRESS THE ACCELERATOR PEDAL, WHICH FAILED TO ENGAGE. THE CONTACT VEERED TO THE SHOULDER OF THE ROAD, TURNED THE VEHICLE OFF AND BACK ON, AND CHECKED THE OIL CONSUMPTION AND TRANSMISSION FUEL, WHICH WERE NORMAL. THE CONTACT MANAGED TO DRIVE THE VEHICLE TO HIS RESIDENCE WHERE HE NOTICED TRANSMISSION FUEL LEAKING FROM THE TRANSMISSION. THE VEHICLE WAS TOWED BY AAA TO OCEAN CHRYSLER DODGE JEEP RAM (9 POST RD, WESTERLY, RI 02891, (401) 596-2077) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND REMAINED AT THE DEALER. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 16V461000 (POWER TRAIN). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CONFIRMED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE CONTACT WAS ADVISED TO CALL NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 106,230.
Corrective Action:
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 35 MPH, THE CONTACT ATTEMPTED TO DEPRESS THE ACCELERATOR PEDAL, WHICH FAILED TO ENGAGE. THE CONTACT VEERED TO THE SHOULDER OF THE ROAD, TURNED THE VEHICLE OFF AND BACK ON, AND CHECKED THE OIL CONSUMPTION AND TRANSMISSION FUEL, WHICH WERE NORMAL. THE CONTACT MANAGED TO DRIVE THE VEHICLE TO HIS RESIDENCE WHERE HE NOTICED TRANSMISSION FUEL LEAKING FROM THE TRANSMISSION. THE VEHICLE WAS TOWED BY AAA TO OCEAN CHRYSLER DODGE JEEP RAM (9 POST RD, WESTERLY, RI 02891, (401) 596-2077) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND REMAINED AT THE DEALER. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 16V461000 (POWER TRAIN). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CONFIRMED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE CONTACT WAS ADVISED TO CALL NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 106,230.
Additional Notes:
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 35 MPH, THE CONTACT ATTEMPTED TO DEPRESS THE ACCELERATOR PEDAL, WHICH FAILED TO ENGAGE. THE CONTACT VEERED TO THE SHOULDER OF THE ROAD, TURNED THE VEHICLE OFF AND BACK ON, AND CHECKED THE OIL CONSUMPTION AND TRANSMISSION FUEL, WHICH WERE NORMAL. THE CONTACT MANAGED TO DRIVE THE VEHICLE TO HIS RESIDENCE WHERE HE NOTICED TRANSMISSION FUEL LEAKING FROM THE TRANSMISSION. THE VEHICLE WAS TOWED BY AAA TO OCEAN CHRYSLER DODGE JEEP RAM (9 POST RD, WESTERLY, RI 02891, (401) 596-2077) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND REMAINED AT THE DEALER. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 16V461000 (POWER TRAIN). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CONFIRMED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE CONTACT WAS ADVISED TO CALL NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 106,230.
Mfg Campaign: 11254687
Recall Date: Sep 11, 2019
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
THE BRAKE POWER BOOSTER HAS FAILED. THE PART IS ON BACK ORDER AND THE DEALER SAYS THEY HAVE 83 ON BACKORDER AHEAD OF ME AND NO ESTIMATED TIME TO HAVE THE PART IN STOCK TO BE ABLE TO FIX IT. BECAUSE THERE IS NOT AN ACTIVE RECALL ON THIS, I AM FORCED TO CONTINUE TO DRIVE A VEHICLE WITHOUT POWER BRAKES AND APPARENTLY A LOT OF OTHERS.
Corrective Action:
THE BRAKE POWER BOOSTER HAS FAILED. THE PART IS ON BACK ORDER AND THE DEALER SAYS THEY HAVE 83 ON BACKORDER AHEAD OF ME AND NO ESTIMATED TIME TO HAVE THE PART IN STOCK TO BE ABLE TO FIX IT. BECAUSE THERE IS NOT AN ACTIVE RECALL ON THIS, I AM FORCED TO CONTINUE TO DRIVE A VEHICLE WITHOUT POWER BRAKES AND APPARENTLY A LOT OF OTHERS.
Additional Notes:
THE BRAKE POWER BOOSTER HAS FAILED. THE PART IS ON BACK ORDER AND THE DEALER SAYS THEY HAVE 83 ON BACKORDER AHEAD OF ME AND NO ESTIMATED TIME TO HAVE THE PART IN STOCK TO BE ABLE TO FIX IT. BECAUSE THERE IS NOT AN ACTIVE RECALL ON THIS, I AM FORCED TO CONTINUE TO DRIVE A VEHICLE WITHOUT POWER BRAKES AND APPARENTLY A LOT OF OTHERS.
Mfg Campaign: 11253691
Recall Date: Sep 6, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
I WAS TRAVELING WESTBOUND ON THE PA TURNPIKE, GOING UP A HILL AT 70 MPH WITH CRUISE CONTROL ON WHEN MY VEHICLE SUDDENLY BEGAN LOSING ACCELERATION AND WOULDN'T SHIFT GEARS. THE RPM GAGE WAS GOING VERY HIGH. I QUICKLY DISABLED THE CRUISE CONTROL AND PULLED OVER ONTO THE SHOULDER OF THE ROAD, NOT AN EASY FEAT IN THE MIDST OF HEAVY TURNPIKE TRAFFIC (I AM THANKFUL THAT I WAS NOT HIT BY A TRACTOR TRAILER). I PUT THE VEHICLE IN PARK AND PUT ON MY EMERGENCY FLASHERS. THE CHECK ENGINE LIGHT CAME ON. AFTER CALLING MY HUSBAND ON THE PHONE, I TURNED OFF THE VEHICLE AND CALLED INTERSTATE EMERGENCY TOWING TO TAKE ME TO THE NEAREST CHRYSLER DEALERSHIP ABOUT 20 MILES AWAY. THE EMPLOYEE AT THE DEALERSHIP NOTED THAT THERE HAD BEEN A TRANSMISSION-RELATED RECALL ON 2016 CHRYSLER TOWN AND COUNTRY MINIVANS THAT WERE MANUFACTURED DURING SPECIFIC MONTHS AND THAT MY MINIVAN FELL WITHIN THE SPECIFIED TIMEFRAME. HOWEVER, AT A LATER DATE I WAS TOLD THAT MY MINIVAN VIN WAS NOT A PART OF THE RECALL, EVEN THOUGH THE SERVICE DEPARTMENT DETERMINED THAT THERE WAS AN ISSUE WITH THE TRANSMISSION PUMP WHICH CAUSED A LOSS OF POWER (PART OF THE INITIAL RECALL PROBLEM). PLEASE SEE THE INITIAL ESTIMATE THAT IS ATTACHED. THEY ORDERED A NEW TRANSMISSION PUMP, WHICH WE HAD TO WAIT ALMOST A WEEK TO COME IN. THE DAY THAT THE TRANSMISSION PUMP ARRIVED, MY HUSBAND ASKED THEM TO EMAIL HIM THE ESTIMATE SO THAT HE COULD SHOW CHRYSLER THAT OUR VAN HAD THE SAME ISSUE AS THE INITIAL RECALL. ONCE THE DEALERSHIP LEARNED THAT WE WERE CONTESTING THE RECALL, THEY CLAIMED THAT THEY DID NOT HAVE TO REPLACE THE TRANSMISSION PUMP AFTER ALL . WHEN WE WENT TO PICK UP THE VAN, THEY SAID THAT THEY ONLY HAD TO REPLACE THE TORQUE CONVERTER (SEE FINAL INVOICE ATTACHED). WE THINK THAT THEY ARE TRYING TO COVER UP THE FACT THAT OUR VAN SHOULD HAVE BEEN COVERED AND FIXED UNDER THE RECALL, AND/OR THEY DO NOT WANT THE RECALL EXPANDED.
Corrective Action:
I WAS TRAVELING WESTBOUND ON THE PA TURNPIKE, GOING UP A HILL AT 70 MPH WITH CRUISE CONTROL ON WHEN MY VEHICLE SUDDENLY BEGAN LOSING ACCELERATION AND WOULDN'T SHIFT GEARS. THE RPM GAGE WAS GOING VERY HIGH. I QUICKLY DISABLED THE CRUISE CONTROL AND PULLED OVER ONTO THE SHOULDER OF THE ROAD, NOT AN EASY FEAT IN THE MIDST OF HEAVY TURNPIKE TRAFFIC (I AM THANKFUL THAT I WAS NOT HIT BY A TRACTOR TRAILER). I PUT THE VEHICLE IN PARK AND PUT ON MY EMERGENCY FLASHERS. THE CHECK ENGINE LIGHT CAME ON. AFTER CALLING MY HUSBAND ON THE PHONE, I TURNED OFF THE VEHICLE AND CALLED INTERSTATE EMERGENCY TOWING TO TAKE ME TO THE NEAREST CHRYSLER DEALERSHIP ABOUT 20 MILES AWAY. THE EMPLOYEE AT THE DEALERSHIP NOTED THAT THERE HAD BEEN A TRANSMISSION-RELATED RECALL ON 2016 CHRYSLER TOWN AND COUNTRY MINIVANS THAT WERE MANUFACTURED DURING SPECIFIC MONTHS AND THAT MY MINIVAN FELL WITHIN THE SPECIFIED TIMEFRAME. HOWEVER, AT A LATER DATE I WAS TOLD THAT MY MINIVAN VIN WAS NOT A PART OF THE RECALL, EVEN THOUGH THE SERVICE DEPARTMENT DETERMINED THAT THERE WAS AN ISSUE WITH THE TRANSMISSION PUMP WHICH CAUSED A LOSS OF POWER (PART OF THE INITIAL RECALL PROBLEM). PLEASE SEE THE INITIAL ESTIMATE THAT IS ATTACHED. THEY ORDERED A NEW TRANSMISSION PUMP, WHICH WE HAD TO WAIT ALMOST A WEEK TO COME IN. THE DAY THAT THE TRANSMISSION PUMP ARRIVED, MY HUSBAND ASKED THEM TO EMAIL HIM THE ESTIMATE SO THAT HE COULD SHOW CHRYSLER THAT OUR VAN HAD THE SAME ISSUE AS THE INITIAL RECALL. ONCE THE DEALERSHIP LEARNED THAT WE WERE CONTESTING THE RECALL, THEY CLAIMED THAT THEY DID NOT HAVE TO REPLACE THE TRANSMISSION PUMP AFTER ALL . WHEN WE WENT TO PICK UP THE VAN, THEY SAID THAT THEY ONLY HAD TO REPLACE THE TORQUE CONVERTER (SEE FINAL INVOICE ATTACHED). WE THINK THAT THEY ARE TRYING TO COVER UP THE FACT THAT OUR VAN SHOULD HAVE BEEN COVERED AND FIXED UNDER THE RECALL, AND/OR THEY DO NOT WANT THE RECALL EXPANDED.
Additional Notes:
I WAS TRAVELING WESTBOUND ON THE PA TURNPIKE, GOING UP A HILL AT 70 MPH WITH CRUISE CONTROL ON WHEN MY VEHICLE SUDDENLY BEGAN LOSING ACCELERATION AND WOULDN'T SHIFT GEARS. THE RPM GAGE WAS GOING VERY HIGH. I QUICKLY DISABLED THE CRUISE CONTROL AND PULLED OVER ONTO THE SHOULDER OF THE ROAD, NOT AN EASY FEAT IN THE MIDST OF HEAVY TURNPIKE TRAFFIC (I AM THANKFUL THAT I WAS NOT HIT BY A TRACTOR TRAILER). I PUT THE VEHICLE IN PARK AND PUT ON MY EMERGENCY FLASHERS. THE CHECK ENGINE LIGHT CAME ON. AFTER CALLING MY HUSBAND ON THE PHONE, I TURNED OFF THE VEHICLE AND CALLED INTERSTATE EMERGENCY TOWING TO TAKE ME TO THE NEAREST CHRYSLER DEALERSHIP ABOUT 20 MILES AWAY. THE EMPLOYEE AT THE DEALERSHIP NOTED THAT THERE HAD BEEN A TRANSMISSION-RELATED RECALL ON 2016 CHRYSLER TOWN AND COUNTRY MINIVANS THAT WERE MANUFACTURED DURING SPECIFIC MONTHS AND THAT MY MINIVAN FELL WITHIN THE SPECIFIED TIMEFRAME. HOWEVER, AT A LATER DATE I WAS TOLD THAT MY MINIVAN VIN WAS NOT A PART OF THE RECALL, EVEN THOUGH THE SERVICE DEPARTMENT DETERMINED THAT THERE WAS AN ISSUE WITH THE TRANSMISSION PUMP WHICH CAUSED A LOSS OF POWER (PART OF THE INITIAL RECALL PROBLEM). PLEASE SEE THE INITIAL ESTIMATE THAT IS ATTACHED. THEY ORDERED A NEW TRANSMISSION PUMP, WHICH WE HAD TO WAIT ALMOST A WEEK TO COME IN. THE DAY THAT THE TRANSMISSION PUMP ARRIVED, MY HUSBAND ASKED THEM TO EMAIL HIM THE ESTIMATE SO THAT HE COULD SHOW CHRYSLER THAT OUR VAN HAD THE SAME ISSUE AS THE INITIAL RECALL. ONCE THE DEALERSHIP LEARNED THAT WE WERE CONTESTING THE RECALL, THEY CLAIMED THAT THEY DID NOT HAVE TO REPLACE THE TRANSMISSION PUMP AFTER ALL . WHEN WE WENT TO PICK UP THE VAN, THEY SAID THAT THEY ONLY HAD TO REPLACE THE TORQUE CONVERTER (SEE FINAL INVOICE ATTACHED). WE THINK THAT THEY ARE TRYING TO COVER UP THE FACT THAT OUR VAN SHOULD HAVE BEEN COVERED AND FIXED UNDER THE RECALL, AND/OR THEY DO NOT WANT THE RECALL EXPANDED.
Mfg Campaign: 11253710
Recall Date: Sep 6, 2019
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY:DOOR
Potential Consequences:
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE DRIVER'S SIDE SLIDING DOOR FAILED TO OPERATE. THE CONTACT DROVE TO WETZEL CHRYSLER JEEP DODGE RAM (5500 NATIONAL RD E, RICHMOND, IN 47374, 765- 966-7000) WHERE THE CONTACT PAID FOR DIAGNOSTIC TESTING AND REPAIRS; HOWEVER, THE FAILURE RECURRED THE FOLLOWING DAY. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC TO BE REPAIRED AGAIN. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 64,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE DRIVER'S SIDE SLIDING DOOR FAILED TO OPERATE. THE CONTACT DROVE TO WETZEL CHRYSLER JEEP DODGE RAM (5500 NATIONAL RD E, RICHMOND, IN 47374, 765- 966-7000) WHERE THE CONTACT PAID FOR DIAGNOSTIC TESTING AND REPAIRS; HOWEVER, THE FAILURE RECURRED THE FOLLOWING DAY. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC TO BE REPAIRED AGAIN. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 64,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE DRIVER'S SIDE SLIDING DOOR FAILED TO OPERATE. THE CONTACT DROVE TO WETZEL CHRYSLER JEEP DODGE RAM (5500 NATIONAL RD E, RICHMOND, IN 47374, 765- 966-7000) WHERE THE CONTACT PAID FOR DIAGNOSTIC TESTING AND REPAIRS; HOWEVER, THE FAILURE RECURRED THE FOLLOWING DAY. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC TO BE REPAIRED AGAIN. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 64,000.
Mfg Campaign: 11253739
Recall Date: Sep 6, 2019
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