Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T82
Recall Date: Dec 21, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Chrysler Town & Country, Dodge Grand Caravan vehicles manufactured July 31, 2015, to April 18, 2016, 2016 Dodge Journey vehicles manufactured August 17, 2015, to January 29, 2016, and 2016 RAM ProMaster vehicles manufactured August 15, 2016, to April 15, 2016. The transmission pump may seize causing a loss of hydraulic pressure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S44
Recall Date: Jun 24, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2016 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured March 16, 2016, to March 17, 2016. The nuts on the third row seatbacks were incorrectly torqued and may become loose.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S37
Recall Date: May 16, 2016
Chrysler (fca Us Llc)
Safety Issue:
FCA US LLC (Chrysler) is recalling certain model year 2015-2016 Chrysler Town and Country, and 2014-2015 Dodge Grand Caravan vehicles manufactured August 16, 2014, to December 5, 2015. The windshield on the affected vehicles may have been installed using expired urethane primer, allowing the windshield to become displaced in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 212, "Windshield Mounting."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S02
Recall Date: Jan 28, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler Group LLC (Chrysler) is recalling certain model year 2016 Chrysler Town and Country and Dodge Grand Caravan vehicles manufactured August 19, 2015 to August 27, 2015. In the affected vehicles, the bolts that attach the hood striker may loosen and, as a result, the hood may open unexpectedly while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R53
Recall Date: Sep 24, 2015
Consumer Complaints
645 ComplaintsChrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE SLIDING DOOR CANNOT BE UNLOCKED-NOT BY THE KEYFOB, NOT BY THE CONTROL PANEL BUTTON, AND NOT EVEN MECHANICALLY WITH THE DOOR LOCK SWITCH ON THE DOOR ITSELF. NOT ONLY CAN YOU NOT GET INTO THE CAR, BUT IF YOU ARE INSIDE, YOU CANNOT GET OUT. THE LOCK MECHANISM SEEMS TO BE MECHANICALLY JAMMED. IF THIS HAPPENED ON BOTH SLIDING DOORS, YOU WOULD NOT BE ABLE TO GET EITHER IN OR OUT OF THE CAR WITHOUT CLIMBING OVER INTO THE FRONT SEAT. IF SOMETHING SIMILAR OCCURRED WITH THE FRONT DOOR LOCKS, YOU COULD BE TRAPPED INSIDE THE VEHICLE.
Corrective Action:
THE SLIDING DOOR CANNOT BE UNLOCKED-NOT BY THE KEYFOB, NOT BY THE CONTROL PANEL BUTTON, AND NOT EVEN MECHANICALLY WITH THE DOOR LOCK SWITCH ON THE DOOR ITSELF. NOT ONLY CAN YOU NOT GET INTO THE CAR, BUT IF YOU ARE INSIDE, YOU CANNOT GET OUT. THE LOCK MECHANISM SEEMS TO BE MECHANICALLY JAMMED. IF THIS HAPPENED ON BOTH SLIDING DOORS, YOU WOULD NOT BE ABLE TO GET EITHER IN OR OUT OF THE CAR WITHOUT CLIMBING OVER INTO THE FRONT SEAT. IF SOMETHING SIMILAR OCCURRED WITH THE FRONT DOOR LOCKS, YOU COULD BE TRAPPED INSIDE THE VEHICLE.
Additional Notes:
THE SLIDING DOOR CANNOT BE UNLOCKED-NOT BY THE KEYFOB, NOT BY THE CONTROL PANEL BUTTON, AND NOT EVEN MECHANICALLY WITH THE DOOR LOCK SWITCH ON THE DOOR ITSELF. NOT ONLY CAN YOU NOT GET INTO THE CAR, BUT IF YOU ARE INSIDE, YOU CANNOT GET OUT. THE LOCK MECHANISM SEEMS TO BE MECHANICALLY JAMMED. IF THIS HAPPENED ON BOTH SLIDING DOORS, YOU WOULD NOT BE ABLE TO GET EITHER IN OR OUT OF THE CAR WITHOUT CLIMBING OVER INTO THE FRONT SEAT. IF SOMETHING SIMILAR OCCURRED WITH THE FRONT DOOR LOCKS, YOU COULD BE TRAPPED INSIDE THE VEHICLE.
Mfg Campaign: 11234960
Recall Date: Jul 26, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 60 MPH UP A HILL, THE VEHICLE BEGAN TO SHIFT HARD AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE BEGAN TO OVERHEAT AFTER THE FAILURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO FOUND FOUR UNKNOWN FAILURE CODES RELATED TO THE TRANSMISSION. THE MECHANIC ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 16V461000 (POWER TRAIN). THE CONTACT CALLED BLUEBONNET CHRYSLER DODGE (LOCATED AT 547 S SEGUIN AVE, NEW BRAUNFELS, TX 78130, (830) 606-3463) AND WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 120,000. *TR*JB
Corrective Action:
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 60 MPH UP A HILL, THE VEHICLE BEGAN TO SHIFT HARD AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE BEGAN TO OVERHEAT AFTER THE FAILURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO FOUND FOUR UNKNOWN FAILURE CODES RELATED TO THE TRANSMISSION. THE MECHANIC ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 16V461000 (POWER TRAIN). THE CONTACT CALLED BLUEBONNET CHRYSLER DODGE (LOCATED AT 547 S SEGUIN AVE, NEW BRAUNFELS, TX 78130, (830) 606-3463) AND WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 120,000. *TR*JB
Additional Notes:
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 60 MPH UP A HILL, THE VEHICLE BEGAN TO SHIFT HARD AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE BEGAN TO OVERHEAT AFTER THE FAILURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO FOUND FOUR UNKNOWN FAILURE CODES RELATED TO THE TRANSMISSION. THE MECHANIC ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 16V461000 (POWER TRAIN). THE CONTACT CALLED BLUEBONNET CHRYSLER DODGE (LOCATED AT 547 S SEGUIN AVE, NEW BRAUNFELS, TX 78130, (830) 606-3463) AND WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 120,000. *TR*JB
Mfg Campaign: 11232780
Recall Date: Jul 17, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I PURCHASED A CERTIFIED PRE OWNED VEHICLE FROM RUSSEL WESTBROOK DODGE, CHRYSLER, JEEP. I HAVE DISCOVERED THAT THEY MAKE REPAIRS AND ADJUSTMENTS TO VEHICLES WITHOUT NOTATING THE SYSTEM. THIS ALSO DOES NOT ALLOW CUSTOMERS TO MAKE INFORMED DECISIONS ABOUT THEIR PURCHASE. THE SLIDING DOORS ON BOTH SIDES OF THE VAN ARE NOT FUNCTIONING. YOU CAN NOT OPEN THE DOORS MANUALLY OR WITH THE REMOTE. VEHICLE WAS STATIONARY. -SAFETY HAZARD THE STEERING WHEEL LOCKS WHILE THE VEHICLE IS IN MOTION. THIS HAPPENED TO ME WHILE I WAS ON THE FREEWAY. VERY SCARY. A TECH STATED THAT IT WAS THE ANTI LOCK BRAKE SYSTEM AND I SHOULD REFRAIN FROM USING THE BRAKES SO MUCH. -VEHICLE WAS TRAVELING TOP SPEED ON THE FWY. WE HAD TO USE THE EMERGENCY BRAKE TO STOP THE CAR. - SAFETY ISSUE!! THE SALES MANAGERS ARE NOT RESPONSIVE AND NO ONE TAKES ACCOUNTABILITY FOR NOT PUTTING NOTES IN THE SYSTEM .
Corrective Action:
I PURCHASED A CERTIFIED PRE OWNED VEHICLE FROM RUSSEL WESTBROOK DODGE, CHRYSLER, JEEP. I HAVE DISCOVERED THAT THEY MAKE REPAIRS AND ADJUSTMENTS TO VEHICLES WITHOUT NOTATING THE SYSTEM. THIS ALSO DOES NOT ALLOW CUSTOMERS TO MAKE INFORMED DECISIONS ABOUT THEIR PURCHASE. THE SLIDING DOORS ON BOTH SIDES OF THE VAN ARE NOT FUNCTIONING. YOU CAN NOT OPEN THE DOORS MANUALLY OR WITH THE REMOTE. VEHICLE WAS STATIONARY. -SAFETY HAZARD THE STEERING WHEEL LOCKS WHILE THE VEHICLE IS IN MOTION. THIS HAPPENED TO ME WHILE I WAS ON THE FREEWAY. VERY SCARY. A TECH STATED THAT IT WAS THE ANTI LOCK BRAKE SYSTEM AND I SHOULD REFRAIN FROM USING THE BRAKES SO MUCH. -VEHICLE WAS TRAVELING TOP SPEED ON THE FWY. WE HAD TO USE THE EMERGENCY BRAKE TO STOP THE CAR. - SAFETY ISSUE!! THE SALES MANAGERS ARE NOT RESPONSIVE AND NO ONE TAKES ACCOUNTABILITY FOR NOT PUTTING NOTES IN THE SYSTEM .
Additional Notes:
I PURCHASED A CERTIFIED PRE OWNED VEHICLE FROM RUSSEL WESTBROOK DODGE, CHRYSLER, JEEP. I HAVE DISCOVERED THAT THEY MAKE REPAIRS AND ADJUSTMENTS TO VEHICLES WITHOUT NOTATING THE SYSTEM. THIS ALSO DOES NOT ALLOW CUSTOMERS TO MAKE INFORMED DECISIONS ABOUT THEIR PURCHASE. THE SLIDING DOORS ON BOTH SIDES OF THE VAN ARE NOT FUNCTIONING. YOU CAN NOT OPEN THE DOORS MANUALLY OR WITH THE REMOTE. VEHICLE WAS STATIONARY. -SAFETY HAZARD THE STEERING WHEEL LOCKS WHILE THE VEHICLE IS IN MOTION. THIS HAPPENED TO ME WHILE I WAS ON THE FREEWAY. VERY SCARY. A TECH STATED THAT IT WAS THE ANTI LOCK BRAKE SYSTEM AND I SHOULD REFRAIN FROM USING THE BRAKES SO MUCH. -VEHICLE WAS TRAVELING TOP SPEED ON THE FWY. WE HAD TO USE THE EMERGENCY BRAKE TO STOP THE CAR. - SAFETY ISSUE!! THE SALES MANAGERS ARE NOT RESPONSIVE AND NO ONE TAKES ACCOUNTABILITY FOR NOT PUTTING NOTES IN THE SYSTEM .
Mfg Campaign: 11231968
Recall Date: Jul 15, 2019
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
I PURCHASED A CERTIFIED PRE OWNED VEHICLE FROM RUSSEL WESTBROOK DODGE, CHRYSLER, JEEP. I HAVE DISCOVERED THAT THEY MAKE REPAIRS AND ADJUSTMENTS TO VEHICLES WITHOUT NOTATING THE SYSTEM. THIS ALSO DOES NOT ALLOW CUSTOMERS TO MAKE INFORMED DECISIONS ABOUT THEIR PURCHASE. THE SLIDING DOORS ON BOTH SIDES OF THE VAN ARE NOT FUNCTIONING. YOU CAN NOT OPEN THE DOORS MANUALLY OR WITH THE REMOTE. VEHICLE WAS STATIONARY. -SAFETY HAZARD THE STEERING WHEEL LOCKS WHILE THE VEHICLE IS IN MOTION. THIS HAPPENED TO ME WHILE I WAS ON THE FREEWAY. VERY SCARY. A TECH STATED THAT IT WAS THE ANTI LOCK BRAKE SYSTEM AND I SHOULD REFRAIN FROM USING THE BRAKES SO MUCH. -VEHICLE WAS TRAVELING TOP SPEED ON THE FWY. WE HAD TO USE THE EMERGENCY BRAKE TO STOP THE CAR. - SAFETY ISSUE!! THE SALES MANAGERS ARE NOT RESPONSIVE AND NO ONE TAKES ACCOUNTABILITY FOR NOT PUTTING NOTES IN THE SYSTEM .
Corrective Action:
I PURCHASED A CERTIFIED PRE OWNED VEHICLE FROM RUSSEL WESTBROOK DODGE, CHRYSLER, JEEP. I HAVE DISCOVERED THAT THEY MAKE REPAIRS AND ADJUSTMENTS TO VEHICLES WITHOUT NOTATING THE SYSTEM. THIS ALSO DOES NOT ALLOW CUSTOMERS TO MAKE INFORMED DECISIONS ABOUT THEIR PURCHASE. THE SLIDING DOORS ON BOTH SIDES OF THE VAN ARE NOT FUNCTIONING. YOU CAN NOT OPEN THE DOORS MANUALLY OR WITH THE REMOTE. VEHICLE WAS STATIONARY. -SAFETY HAZARD THE STEERING WHEEL LOCKS WHILE THE VEHICLE IS IN MOTION. THIS HAPPENED TO ME WHILE I WAS ON THE FREEWAY. VERY SCARY. A TECH STATED THAT IT WAS THE ANTI LOCK BRAKE SYSTEM AND I SHOULD REFRAIN FROM USING THE BRAKES SO MUCH. -VEHICLE WAS TRAVELING TOP SPEED ON THE FWY. WE HAD TO USE THE EMERGENCY BRAKE TO STOP THE CAR. - SAFETY ISSUE!! THE SALES MANAGERS ARE NOT RESPONSIVE AND NO ONE TAKES ACCOUNTABILITY FOR NOT PUTTING NOTES IN THE SYSTEM .
Additional Notes:
I PURCHASED A CERTIFIED PRE OWNED VEHICLE FROM RUSSEL WESTBROOK DODGE, CHRYSLER, JEEP. I HAVE DISCOVERED THAT THEY MAKE REPAIRS AND ADJUSTMENTS TO VEHICLES WITHOUT NOTATING THE SYSTEM. THIS ALSO DOES NOT ALLOW CUSTOMERS TO MAKE INFORMED DECISIONS ABOUT THEIR PURCHASE. THE SLIDING DOORS ON BOTH SIDES OF THE VAN ARE NOT FUNCTIONING. YOU CAN NOT OPEN THE DOORS MANUALLY OR WITH THE REMOTE. VEHICLE WAS STATIONARY. -SAFETY HAZARD THE STEERING WHEEL LOCKS WHILE THE VEHICLE IS IN MOTION. THIS HAPPENED TO ME WHILE I WAS ON THE FREEWAY. VERY SCARY. A TECH STATED THAT IT WAS THE ANTI LOCK BRAKE SYSTEM AND I SHOULD REFRAIN FROM USING THE BRAKES SO MUCH. -VEHICLE WAS TRAVELING TOP SPEED ON THE FWY. WE HAD TO USE THE EMERGENCY BRAKE TO STOP THE CAR. - SAFETY ISSUE!! THE SALES MANAGERS ARE NOT RESPONSIVE AND NO ONE TAKES ACCOUNTABILITY FOR NOT PUTTING NOTES IN THE SYSTEM .
Mfg Campaign: 11231968
Recall Date: Jul 15, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
PURCHASED VAN USED FROM NON-CHRYSLER DEALER JUNE 2018. SINCE OWNING VAN WE HAVE ONLY TAKEN TO CHRYSLER FOR ALL MAINTENANCE WORK NEEDED. AFTER LAST OIL CHANGE WE FELT THE VAN WAS"ACTING FUNNY". TRANS. WAS SLIPPING/BANGING INTO GEAR ON UP SHIFT AND DOWNSHIFT.(INTERMITTENTLY) CALLED DEALERSHIP A WEEK AFTER OIL CHANGE TO TAKE VAN BACK TO GET CHECKED OUT. THEY SAID WE HAD TO SCHEDULE APPOINTMENT FOR THE END OF MAY THEY WERE TO BUST TO GET US IN ANY SOONER. ON MAY 29,2019 THE VAN HAD A AWFUL SCRAPPING/WHISTLE/BUZZING NOISE COMING FROM TRANS/ENGINE AREA. NO WARNING LIGHTS. ON MY WAY HOME FROM WORK VAN WOULD BE SLUGGISH AND THEN ALL OF A SUDDEN HAVE A SURGE OF POWER*BANG* INTO GEAR ESPECIALLY WHEN STOPPED AT TRAFFIC LIGHTS THEN TRYING TO GO AGAIN. ALMOST RAN INTO CAR STOPPED IN FRONT OF ME. TOOK VAN TO CHRYSLER DEALER MAY 30TH. BARELY MADE IT TO DEALER VAN HAD NO POWER, LOUD WHINING/BUZZING, BANGING INTO GEAR. CHECK ENGINE LIGHT WENT ON GOING TO DEALER. FINDINGS BY DEALERSHIP TRANS OIL PUMP LOSS OF PRESSURE. SUGGESTING REPLACING THE TRANS. ASSY. ASKED THEM ABOUT RECALL FOR 2016/TOWN&COUNTRY TRANS PUMP? THE DEALER AND CHRYSLER GOODWILL DEPT. BOTH SAID VAN DOES NOT HAVE RECALL? AND BECAUSE IT HAS 66,374 MILES THE POWERTRAIN WARRANTY IS OVER & BECAUSE WE DIDN'T PURCHASE CAR FROM THE DEALERSHIP THEY CAN'T HELP US WITH EXTENDING WARRANTY OR GOODWILL FOR REPLACING THE TRANSMISSION ASSY. THE DEALERSHIP DIAGNOSED OUR PROBLEM AS THE SAME AS THE RECALL.
Corrective Action:
PURCHASED VAN USED FROM NON-CHRYSLER DEALER JUNE 2018. SINCE OWNING VAN WE HAVE ONLY TAKEN TO CHRYSLER FOR ALL MAINTENANCE WORK NEEDED. AFTER LAST OIL CHANGE WE FELT THE VAN WAS"ACTING FUNNY". TRANS. WAS SLIPPING/BANGING INTO GEAR ON UP SHIFT AND DOWNSHIFT.(INTERMITTENTLY) CALLED DEALERSHIP A WEEK AFTER OIL CHANGE TO TAKE VAN BACK TO GET CHECKED OUT. THEY SAID WE HAD TO SCHEDULE APPOINTMENT FOR THE END OF MAY THEY WERE TO BUST TO GET US IN ANY SOONER. ON MAY 29,2019 THE VAN HAD A AWFUL SCRAPPING/WHISTLE/BUZZING NOISE COMING FROM TRANS/ENGINE AREA. NO WARNING LIGHTS. ON MY WAY HOME FROM WORK VAN WOULD BE SLUGGISH AND THEN ALL OF A SUDDEN HAVE A SURGE OF POWER*BANG* INTO GEAR ESPECIALLY WHEN STOPPED AT TRAFFIC LIGHTS THEN TRYING TO GO AGAIN. ALMOST RAN INTO CAR STOPPED IN FRONT OF ME. TOOK VAN TO CHRYSLER DEALER MAY 30TH. BARELY MADE IT TO DEALER VAN HAD NO POWER, LOUD WHINING/BUZZING, BANGING INTO GEAR. CHECK ENGINE LIGHT WENT ON GOING TO DEALER. FINDINGS BY DEALERSHIP TRANS OIL PUMP LOSS OF PRESSURE. SUGGESTING REPLACING THE TRANS. ASSY. ASKED THEM ABOUT RECALL FOR 2016/TOWN&COUNTRY TRANS PUMP? THE DEALER AND CHRYSLER GOODWILL DEPT. BOTH SAID VAN DOES NOT HAVE RECALL? AND BECAUSE IT HAS 66,374 MILES THE POWERTRAIN WARRANTY IS OVER & BECAUSE WE DIDN'T PURCHASE CAR FROM THE DEALERSHIP THEY CAN'T HELP US WITH EXTENDING WARRANTY OR GOODWILL FOR REPLACING THE TRANSMISSION ASSY. THE DEALERSHIP DIAGNOSED OUR PROBLEM AS THE SAME AS THE RECALL.
Additional Notes:
PURCHASED VAN USED FROM NON-CHRYSLER DEALER JUNE 2018. SINCE OWNING VAN WE HAVE ONLY TAKEN TO CHRYSLER FOR ALL MAINTENANCE WORK NEEDED. AFTER LAST OIL CHANGE WE FELT THE VAN WAS"ACTING FUNNY". TRANS. WAS SLIPPING/BANGING INTO GEAR ON UP SHIFT AND DOWNSHIFT.(INTERMITTENTLY) CALLED DEALERSHIP A WEEK AFTER OIL CHANGE TO TAKE VAN BACK TO GET CHECKED OUT. THEY SAID WE HAD TO SCHEDULE APPOINTMENT FOR THE END OF MAY THEY WERE TO BUST TO GET US IN ANY SOONER. ON MAY 29,2019 THE VAN HAD A AWFUL SCRAPPING/WHISTLE/BUZZING NOISE COMING FROM TRANS/ENGINE AREA. NO WARNING LIGHTS. ON MY WAY HOME FROM WORK VAN WOULD BE SLUGGISH AND THEN ALL OF A SUDDEN HAVE A SURGE OF POWER*BANG* INTO GEAR ESPECIALLY WHEN STOPPED AT TRAFFIC LIGHTS THEN TRYING TO GO AGAIN. ALMOST RAN INTO CAR STOPPED IN FRONT OF ME. TOOK VAN TO CHRYSLER DEALER MAY 30TH. BARELY MADE IT TO DEALER VAN HAD NO POWER, LOUD WHINING/BUZZING, BANGING INTO GEAR. CHECK ENGINE LIGHT WENT ON GOING TO DEALER. FINDINGS BY DEALERSHIP TRANS OIL PUMP LOSS OF PRESSURE. SUGGESTING REPLACING THE TRANS. ASSY. ASKED THEM ABOUT RECALL FOR 2016/TOWN&COUNTRY TRANS PUMP? THE DEALER AND CHRYSLER GOODWILL DEPT. BOTH SAID VAN DOES NOT HAVE RECALL? AND BECAUSE IT HAS 66,374 MILES THE POWERTRAIN WARRANTY IS OVER & BECAUSE WE DIDN'T PURCHASE CAR FROM THE DEALERSHIP THEY CAN'T HELP US WITH EXTENDING WARRANTY OR GOODWILL FOR REPLACING THE TRANSMISSION ASSY. THE DEALERSHIP DIAGNOSED OUR PROBLEM AS THE SAME AS THE RECALL.
Mfg Campaign: 11232133
Recall Date: Jul 15, 2019
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
SLIDER DOOR ON THE DRIVER SIDE STUCK IN LOCKED POSITION. WILL NOT OPEN. LOCK HAS SPONGY FEEL TO IT AND WILL NOT UNLOCK MANUALLY OR ELECTRONICALLY. THIS POSES A SAFETY ISSUE DUE TO THE PASSENGER ON NOT ABLE TO QUICKLY EXIT THE VEHICLE IN CASE OF EMERGENCY. ALSO, THE SLIDER DOOR ON THE PASSENGER SIDE SEEMS TO MALFUNCTION FREQUENTLY-OPENING AND CLOSING MULTIPLE TIMES WITH NOTHING STUCK IN THE TRACK AND NOTHING BLOCKING THE SENSOR. IT IS LIKELY A MATTER OF TIME BEFORE THE DOOR BECOMES COMPLETELY NON-FUNCTIONAL LIKE THE DRIVER SIDE SLIDER DOOR.
Corrective Action:
SLIDER DOOR ON THE DRIVER SIDE STUCK IN LOCKED POSITION. WILL NOT OPEN. LOCK HAS SPONGY FEEL TO IT AND WILL NOT UNLOCK MANUALLY OR ELECTRONICALLY. THIS POSES A SAFETY ISSUE DUE TO THE PASSENGER ON NOT ABLE TO QUICKLY EXIT THE VEHICLE IN CASE OF EMERGENCY. ALSO, THE SLIDER DOOR ON THE PASSENGER SIDE SEEMS TO MALFUNCTION FREQUENTLY-OPENING AND CLOSING MULTIPLE TIMES WITH NOTHING STUCK IN THE TRACK AND NOTHING BLOCKING THE SENSOR. IT IS LIKELY A MATTER OF TIME BEFORE THE DOOR BECOMES COMPLETELY NON-FUNCTIONAL LIKE THE DRIVER SIDE SLIDER DOOR.
Additional Notes:
SLIDER DOOR ON THE DRIVER SIDE STUCK IN LOCKED POSITION. WILL NOT OPEN. LOCK HAS SPONGY FEEL TO IT AND WILL NOT UNLOCK MANUALLY OR ELECTRONICALLY. THIS POSES A SAFETY ISSUE DUE TO THE PASSENGER ON NOT ABLE TO QUICKLY EXIT THE VEHICLE IN CASE OF EMERGENCY. ALSO, THE SLIDER DOOR ON THE PASSENGER SIDE SEEMS TO MALFUNCTION FREQUENTLY-OPENING AND CLOSING MULTIPLE TIMES WITH NOTHING STUCK IN THE TRACK AND NOTHING BLOCKING THE SENSOR. IT IS LIKELY A MATTER OF TIME BEFORE THE DOOR BECOMES COMPLETELY NON-FUNCTIONAL LIKE THE DRIVER SIDE SLIDER DOOR.
Mfg Campaign: 11229598
Recall Date: Jul 5, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
OFTEN WHEN THE KEY IS TURNED IN THE IGNITION NOTHING HAPPENS. THE SAME HAPPENED IN MY DAD'S GRAND CARAVAN AND THE PROBLEM SEEMED TO HAVE BEEN A KNOWN ISSUE WITH THE IGNITION. AFTER A FEW TRIES, THE VEHICLE DOES START UP, BUT INITIALLY NOTHING HAPPENS WHEN THE KEY IS TURNED.
Corrective Action:
OFTEN WHEN THE KEY IS TURNED IN THE IGNITION NOTHING HAPPENS. THE SAME HAPPENED IN MY DAD'S GRAND CARAVAN AND THE PROBLEM SEEMED TO HAVE BEEN A KNOWN ISSUE WITH THE IGNITION. AFTER A FEW TRIES, THE VEHICLE DOES START UP, BUT INITIALLY NOTHING HAPPENS WHEN THE KEY IS TURNED.
Additional Notes:
OFTEN WHEN THE KEY IS TURNED IN THE IGNITION NOTHING HAPPENS. THE SAME HAPPENED IN MY DAD'S GRAND CARAVAN AND THE PROBLEM SEEMED TO HAVE BEEN A KNOWN ISSUE WITH THE IGNITION. AFTER A FEW TRIES, THE VEHICLE DOES START UP, BUT INITIALLY NOTHING HAPPENS WHEN THE KEY IS TURNED.
Mfg Campaign: 11229602
Recall Date: Jul 5, 2019
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
CRUISE CONTROL PERIODICALLY WILL NOT TURN ON AND NOT SET.
Corrective Action:
CRUISE CONTROL PERIODICALLY WILL NOT TURN ON AND NOT SET.
Additional Notes:
CRUISE CONTROL PERIODICALLY WILL NOT TURN ON AND NOT SET.
Mfg Campaign: 11229604
Recall Date: Jul 5, 2019
Chrysler (fca Us, Llc)
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
MIDDLE CLIP ON SUN VISOR WITH GARAGE DOOR OPENER SNAPPED OPEN CAUSING THE VISOR TO DROP AND WILL NOT STAY UP. CAUSED ME TO RUN A RED LIGHT DUE TO THE OBSTRUCTED VIEW. SAFETY CONCERN.
Corrective Action:
MIDDLE CLIP ON SUN VISOR WITH GARAGE DOOR OPENER SNAPPED OPEN CAUSING THE VISOR TO DROP AND WILL NOT STAY UP. CAUSED ME TO RUN A RED LIGHT DUE TO THE OBSTRUCTED VIEW. SAFETY CONCERN.
Additional Notes:
MIDDLE CLIP ON SUN VISOR WITH GARAGE DOOR OPENER SNAPPED OPEN CAUSING THE VISOR TO DROP AND WILL NOT STAY UP. CAUSED ME TO RUN A RED LIGHT DUE TO THE OBSTRUCTED VIEW. SAFETY CONCERN.
Mfg Campaign: 11229600
Recall Date: Jul 5, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE DRIVER SIDE SLIDING DOOR IS STUCK IN THE LOCK POSITION. I CANNOT UNLOCK IT MANUALLY, WITH THE KEY FOB OR WITH THE UNLOCK BUTTON. I CANNOT USE THE POWER SLIDING DOOR FUNCTION NOR OPEN THE DOOR MANUALLY. I BELIEVE THIS TO BE A SAFETY ISSUE AS IN AN ACCIDENT COULD CAUSE TRAPPED PASSENGERS. MY VEHICLE HAS JUST UNDER 50 THOUSAND MILES ON THE ODOMETER. THIS LOOKS TO BE A COMMON ISSUE WITH THIS VEHICLE.
Corrective Action:
THE DRIVER SIDE SLIDING DOOR IS STUCK IN THE LOCK POSITION. I CANNOT UNLOCK IT MANUALLY, WITH THE KEY FOB OR WITH THE UNLOCK BUTTON. I CANNOT USE THE POWER SLIDING DOOR FUNCTION NOR OPEN THE DOOR MANUALLY. I BELIEVE THIS TO BE A SAFETY ISSUE AS IN AN ACCIDENT COULD CAUSE TRAPPED PASSENGERS. MY VEHICLE HAS JUST UNDER 50 THOUSAND MILES ON THE ODOMETER. THIS LOOKS TO BE A COMMON ISSUE WITH THIS VEHICLE.
Additional Notes:
THE DRIVER SIDE SLIDING DOOR IS STUCK IN THE LOCK POSITION. I CANNOT UNLOCK IT MANUALLY, WITH THE KEY FOB OR WITH THE UNLOCK BUTTON. I CANNOT USE THE POWER SLIDING DOOR FUNCTION NOR OPEN THE DOOR MANUALLY. I BELIEVE THIS TO BE A SAFETY ISSUE AS IN AN ACCIDENT COULD CAUSE TRAPPED PASSENGERS. MY VEHICLE HAS JUST UNDER 50 THOUSAND MILES ON THE ODOMETER. THIS LOOKS TO BE A COMMON ISSUE WITH THIS VEHICLE.
Mfg Campaign: 11228369
Recall Date: Jun 29, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
CYLINDER 2 MISFIRE. CAUSE IS A BAD LEFT CYLINDER HEAD.
Corrective Action:
CYLINDER 2 MISFIRE. CAUSE IS A BAD LEFT CYLINDER HEAD.
Additional Notes:
CYLINDER 2 MISFIRE. CAUSE IS A BAD LEFT CYLINDER HEAD.
Mfg Campaign: 11228452
Recall Date: Jun 29, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
CYLINDER 2 MISFIRE. CAUSE IS A BAD LEFT CYLINDER HEAD.
Corrective Action:
CYLINDER 2 MISFIRE. CAUSE IS A BAD LEFT CYLINDER HEAD.
Additional Notes:
CYLINDER 2 MISFIRE. CAUSE IS A BAD LEFT CYLINDER HEAD.
Mfg Campaign: 11228452
Recall Date: Jun 29, 2019
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY:DOOR
Potential Consequences:
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE REAR DRIVER'S SIDE SLIDING DOOR WAS COMPLETELY DEFECTIVE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED ZEIGLER CHRYSLER DODGE JEEP RAM FIAT ALFA MASERATI (4200 PARKWAY PLACE, GRANDVILLE, MI 49418, 616-588-4200) AND ASKED FOR A REPAIR QUOTE. THE VEHICLE WAS NOT DIAGNOSED AND THE DEALER STATED THAT THERE WERE NO RECALLS ON THE VEHICLE. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THERE WERE NO RECALLS; THEREFORE, THEY COULD NOT ASSIST. THE FAILURE MILEAGE WAS 77,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE REAR DRIVER'S SIDE SLIDING DOOR WAS COMPLETELY DEFECTIVE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED ZEIGLER CHRYSLER DODGE JEEP RAM FIAT ALFA MASERATI (4200 PARKWAY PLACE, GRANDVILLE, MI 49418, 616-588-4200) AND ASKED FOR A REPAIR QUOTE. THE VEHICLE WAS NOT DIAGNOSED AND THE DEALER STATED THAT THERE WERE NO RECALLS ON THE VEHICLE. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THERE WERE NO RECALLS; THEREFORE, THEY COULD NOT ASSIST. THE FAILURE MILEAGE WAS 77,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE REAR DRIVER'S SIDE SLIDING DOOR WAS COMPLETELY DEFECTIVE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED ZEIGLER CHRYSLER DODGE JEEP RAM FIAT ALFA MASERATI (4200 PARKWAY PLACE, GRANDVILLE, MI 49418, 616-588-4200) AND ASKED FOR A REPAIR QUOTE. THE VEHICLE WAS NOT DIAGNOSED AND THE DEALER STATED THAT THERE WERE NO RECALLS ON THE VEHICLE. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THERE WERE NO RECALLS; THEREFORE, THEY COULD NOT ASSIST. THE FAILURE MILEAGE WAS 77,000.
Mfg Campaign: 11222477
Recall Date: Jun 25, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
MY 2016 CHRYSLER TOWN AND COUNTY VAN WITH 90,000 HAD A CHECK ENGINE LIGHT COME ON AND IT HAD A ROUGH IDLE. TOOK THE THE DEALER AND THEY STATED ENGINE CYLINDER 2 AND 6 WE AT 80% BELOW OPERATING CAPACITY. I WILL HAVE TO PAY $2,700 FOR REPAIR AND REPLACEMENT OF ENGINE HEAD. I WAS TOLD THE WARRANTY IS EXPIRED AND NO RECALLS ON THE VEHICLE. REFERENCE TO SERVICE BULLETIN TSB 09-002-09-2011-2013 AND WARRANTY BULLETIN D-14-12 FOR MODEL TOWN AND COUNTRY-FOR SAME EXACT PROBLEM INVOLVING ENGINE VALVE FAILURE ON THE LEFT SIDE ENGINE HEAD . IT APPEARS THE PROBLEM WAS NOT CORRECTED IN 2013. I CALLED AND DID AN ONLINE CHAT WITH CHRYSLER THEY SAID SINCE WARRANTY IS EXPIRED CONTACT THE LOCAL DEALER FOR ASSISTANCE.
Corrective Action:
MY 2016 CHRYSLER TOWN AND COUNTY VAN WITH 90,000 HAD A CHECK ENGINE LIGHT COME ON AND IT HAD A ROUGH IDLE. TOOK THE THE DEALER AND THEY STATED ENGINE CYLINDER 2 AND 6 WE AT 80% BELOW OPERATING CAPACITY. I WILL HAVE TO PAY $2,700 FOR REPAIR AND REPLACEMENT OF ENGINE HEAD. I WAS TOLD THE WARRANTY IS EXPIRED AND NO RECALLS ON THE VEHICLE. REFERENCE TO SERVICE BULLETIN TSB 09-002-09-2011-2013 AND WARRANTY BULLETIN D-14-12 FOR MODEL TOWN AND COUNTRY-FOR SAME EXACT PROBLEM INVOLVING ENGINE VALVE FAILURE ON THE LEFT SIDE ENGINE HEAD . IT APPEARS THE PROBLEM WAS NOT CORRECTED IN 2013. I CALLED AND DID AN ONLINE CHAT WITH CHRYSLER THEY SAID SINCE WARRANTY IS EXPIRED CONTACT THE LOCAL DEALER FOR ASSISTANCE.
Additional Notes:
MY 2016 CHRYSLER TOWN AND COUNTY VAN WITH 90,000 HAD A CHECK ENGINE LIGHT COME ON AND IT HAD A ROUGH IDLE. TOOK THE THE DEALER AND THEY STATED ENGINE CYLINDER 2 AND 6 WE AT 80% BELOW OPERATING CAPACITY. I WILL HAVE TO PAY $2,700 FOR REPAIR AND REPLACEMENT OF ENGINE HEAD. I WAS TOLD THE WARRANTY IS EXPIRED AND NO RECALLS ON THE VEHICLE. REFERENCE TO SERVICE BULLETIN TSB 09-002-09-2011-2013 AND WARRANTY BULLETIN D-14-12 FOR MODEL TOWN AND COUNTRY-FOR SAME EXACT PROBLEM INVOLVING ENGINE VALVE FAILURE ON THE LEFT SIDE ENGINE HEAD . IT APPEARS THE PROBLEM WAS NOT CORRECTED IN 2013. I CALLED AND DID AN ONLINE CHAT WITH CHRYSLER THEY SAID SINCE WARRANTY IS EXPIRED CONTACT THE LOCAL DEALER FOR ASSISTANCE.
Mfg Campaign: 11222006
Recall Date: Jun 23, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
IN OCT 2018 THE MOTOR BLOWED WITH HEAD PROBLEM IT LOCKED MOTOR UP WE CALLED DODGE THEY SAID OUT OF WARRANTY IT HAD 60.400 MILES ON IT SO I BOUGHT A USED MOTOR OUT OF 2015 WITH 40.000 ON IT IT LASTED 7 MONTHS LAST WEEK MY WIFE WAS COMING HOME WENT TO TURN IN DRIVE WAY IT STALLED WHEN SHE STARTED IT BACK UP IT WAS KNOCKING BARELY I WAS HOPING FOR SOME HELP WITH IT PLEASE I STILL OWE FOR THE LAST MOTOR IT COST ME 3200 TO GET IT AND GET IT INSTALLED SHE LOVE HER VAN THANKS [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Corrective Action:
IN OCT 2018 THE MOTOR BLOWED WITH HEAD PROBLEM IT LOCKED MOTOR UP WE CALLED DODGE THEY SAID OUT OF WARRANTY IT HAD 60.400 MILES ON IT SO I BOUGHT A USED MOTOR OUT OF 2015 WITH 40.000 ON IT IT LASTED 7 MONTHS LAST WEEK MY WIFE WAS COMING HOME WENT TO TURN IN DRIVE WAY IT STALLED WHEN SHE STARTED IT BACK UP IT WAS KNOCKING BARELY I WAS HOPING FOR SOME HELP WITH IT PLEASE I STILL OWE FOR THE LAST MOTOR IT COST ME 3200 TO GET IT AND GET IT INSTALLED SHE LOVE HER VAN THANKS [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Additional Notes:
IN OCT 2018 THE MOTOR BLOWED WITH HEAD PROBLEM IT LOCKED MOTOR UP WE CALLED DODGE THEY SAID OUT OF WARRANTY IT HAD 60.400 MILES ON IT SO I BOUGHT A USED MOTOR OUT OF 2015 WITH 40.000 ON IT IT LASTED 7 MONTHS LAST WEEK MY WIFE WAS COMING HOME WENT TO TURN IN DRIVE WAY IT STALLED WHEN SHE STARTED IT BACK UP IT WAS KNOCKING BARELY I WAS HOPING FOR SOME HELP WITH IT PLEASE I STILL OWE FOR THE LAST MOTOR IT COST ME 3200 TO GET IT AND GET IT INSTALLED SHE LOVE HER VAN THANKS [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Mfg Campaign: 11221119
Recall Date: Jun 19, 2019
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
THIS VEHICLE WILL NOT ALLOW FOR THE REAR DOORS TO OPEN MANUALLY WHEN THE ELECTRONIC SYSTEM FAILS. THIS POSES A SIGNIFICANT SAFETY RISK FOR ENTRY AND EXIT OF THE VEHICLE WHEN THE "ACTUATOR/MOTOR, ELECTRIC DOOR LOCK" FAILS ON THE SLIDING DOORS. ON 6/15/2019 THE SECOND INCIDENT OCCURRED WITH THE VEHICLE.
Corrective Action:
THIS VEHICLE WILL NOT ALLOW FOR THE REAR DOORS TO OPEN MANUALLY WHEN THE ELECTRONIC SYSTEM FAILS. THIS POSES A SIGNIFICANT SAFETY RISK FOR ENTRY AND EXIT OF THE VEHICLE WHEN THE "ACTUATOR/MOTOR, ELECTRIC DOOR LOCK" FAILS ON THE SLIDING DOORS. ON 6/15/2019 THE SECOND INCIDENT OCCURRED WITH THE VEHICLE.
Additional Notes:
THIS VEHICLE WILL NOT ALLOW FOR THE REAR DOORS TO OPEN MANUALLY WHEN THE ELECTRONIC SYSTEM FAILS. THIS POSES A SIGNIFICANT SAFETY RISK FOR ENTRY AND EXIT OF THE VEHICLE WHEN THE "ACTUATOR/MOTOR, ELECTRIC DOOR LOCK" FAILS ON THE SLIDING DOORS. ON 6/15/2019 THE SECOND INCIDENT OCCURRED WITH THE VEHICLE.
Mfg Campaign: 11220658
Recall Date: Jun 17, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE TRANSMISSION PUMP STOPPED WORKING AND THE VEHICLE WAS NOT ABLE TO ACCELERATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TRANSMISSION PUMP FAILED AND CAUSED THE TRANSMISSION TO FAIL. THE MECHANIC STATED THAT THE TRANSMISSION WAS FULL OF METAL SHAVINGS. NEWCASTLE CHRYSLER DODGE JEEP RAM VIPER (573 US-1, NEWCASTLE, ME 04553, (207) 563-8138) AGREED WITH THE INDEPENDENT MECHANIC AND STATED THAT THE ENTIRE TRANSMISSION NEEDED TO BE REPLACED. THE REPAIR WOULD COST APPROXIMATELY $5,000. THE FAILURE MILEAGE WAS 65,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE TRANSMISSION PUMP STOPPED WORKING AND THE VEHICLE WAS NOT ABLE TO ACCELERATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TRANSMISSION PUMP FAILED AND CAUSED THE TRANSMISSION TO FAIL. THE MECHANIC STATED THAT THE TRANSMISSION WAS FULL OF METAL SHAVINGS. NEWCASTLE CHRYSLER DODGE JEEP RAM VIPER (573 US-1, NEWCASTLE, ME 04553, (207) 563-8138) AGREED WITH THE INDEPENDENT MECHANIC AND STATED THAT THE ENTIRE TRANSMISSION NEEDED TO BE REPLACED. THE REPAIR WOULD COST APPROXIMATELY $5,000. THE FAILURE MILEAGE WAS 65,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE TRANSMISSION PUMP STOPPED WORKING AND THE VEHICLE WAS NOT ABLE TO ACCELERATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TRANSMISSION PUMP FAILED AND CAUSED THE TRANSMISSION TO FAIL. THE MECHANIC STATED THAT THE TRANSMISSION WAS FULL OF METAL SHAVINGS. NEWCASTLE CHRYSLER DODGE JEEP RAM VIPER (573 US-1, NEWCASTLE, ME 04553, (207) 563-8138) AGREED WITH THE INDEPENDENT MECHANIC AND STATED THAT THE ENTIRE TRANSMISSION NEEDED TO BE REPLACED. THE REPAIR WOULD COST APPROXIMATELY $5,000. THE FAILURE MILEAGE WAS 65,000.
Mfg Campaign: 11219249
Recall Date: Jun 11, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
WHILE AT A STOP SIGN CAR STOPPED WORKING. IT WOULD NOT START SO WE HAD A NEW BATTERY PUT IN. THEN THE NEXT DAY WHILE DRIVING 60 MPH ON A HIGHWAY LOST ALL ABILITY TO ACCELERATE, STEER OR BREAK. WAS ABLE TO RESTART THE CAR A FEW MOMENTS LATER AND DROVE A FEW MORE MILES AND WHILE TURNING RIGHT ONTO A BUSY INTERSECTION THE SAME THING HAPPENED. WE ARE VERY LUCKY WE WERE NOT HIT BY ANOTHER VEHICLE IN ANY OF THESE SITUATIONS!
Corrective Action:
WHILE AT A STOP SIGN CAR STOPPED WORKING. IT WOULD NOT START SO WE HAD A NEW BATTERY PUT IN. THEN THE NEXT DAY WHILE DRIVING 60 MPH ON A HIGHWAY LOST ALL ABILITY TO ACCELERATE, STEER OR BREAK. WAS ABLE TO RESTART THE CAR A FEW MOMENTS LATER AND DROVE A FEW MORE MILES AND WHILE TURNING RIGHT ONTO A BUSY INTERSECTION THE SAME THING HAPPENED. WE ARE VERY LUCKY WE WERE NOT HIT BY ANOTHER VEHICLE IN ANY OF THESE SITUATIONS!
Additional Notes:
WHILE AT A STOP SIGN CAR STOPPED WORKING. IT WOULD NOT START SO WE HAD A NEW BATTERY PUT IN. THEN THE NEXT DAY WHILE DRIVING 60 MPH ON A HIGHWAY LOST ALL ABILITY TO ACCELERATE, STEER OR BREAK. WAS ABLE TO RESTART THE CAR A FEW MOMENTS LATER AND DROVE A FEW MORE MILES AND WHILE TURNING RIGHT ONTO A BUSY INTERSECTION THE SAME THING HAPPENED. WE ARE VERY LUCKY WE WERE NOT HIT BY ANOTHER VEHICLE IN ANY OF THESE SITUATIONS!
Mfg Campaign: 11218875
Recall Date: Jun 10, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHILE AT A STOP SIGN CAR STOPPED WORKING. IT WOULD NOT START SO WE HAD A NEW BATTERY PUT IN. THEN THE NEXT DAY WHILE DRIVING 60 MPH ON A HIGHWAY LOST ALL ABILITY TO ACCELERATE, STEER OR BREAK. WAS ABLE TO RESTART THE CAR A FEW MOMENTS LATER AND DROVE A FEW MORE MILES AND WHILE TURNING RIGHT ONTO A BUSY INTERSECTION THE SAME THING HAPPENED. WE ARE VERY LUCKY WE WERE NOT HIT BY ANOTHER VEHICLE IN ANY OF THESE SITUATIONS!
Corrective Action:
WHILE AT A STOP SIGN CAR STOPPED WORKING. IT WOULD NOT START SO WE HAD A NEW BATTERY PUT IN. THEN THE NEXT DAY WHILE DRIVING 60 MPH ON A HIGHWAY LOST ALL ABILITY TO ACCELERATE, STEER OR BREAK. WAS ABLE TO RESTART THE CAR A FEW MOMENTS LATER AND DROVE A FEW MORE MILES AND WHILE TURNING RIGHT ONTO A BUSY INTERSECTION THE SAME THING HAPPENED. WE ARE VERY LUCKY WE WERE NOT HIT BY ANOTHER VEHICLE IN ANY OF THESE SITUATIONS!
Additional Notes:
WHILE AT A STOP SIGN CAR STOPPED WORKING. IT WOULD NOT START SO WE HAD A NEW BATTERY PUT IN. THEN THE NEXT DAY WHILE DRIVING 60 MPH ON A HIGHWAY LOST ALL ABILITY TO ACCELERATE, STEER OR BREAK. WAS ABLE TO RESTART THE CAR A FEW MOMENTS LATER AND DROVE A FEW MORE MILES AND WHILE TURNING RIGHT ONTO A BUSY INTERSECTION THE SAME THING HAPPENED. WE ARE VERY LUCKY WE WERE NOT HIT BY ANOTHER VEHICLE IN ANY OF THESE SITUATIONS!
Mfg Campaign: 11218875
Recall Date: Jun 10, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TRANSMISSION FAILURE, LOST POWER WHILE DRIVING
Corrective Action:
TRANSMISSION FAILURE, LOST POWER WHILE DRIVING
Additional Notes:
TRANSMISSION FAILURE, LOST POWER WHILE DRIVING
Mfg Campaign: 11218896
Recall Date: Jun 10, 2019
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