Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T82
Recall Date: Dec 21, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Chrysler Town & Country, Dodge Grand Caravan vehicles manufactured July 31, 2015, to April 18, 2016, 2016 Dodge Journey vehicles manufactured August 17, 2015, to January 29, 2016, and 2016 RAM ProMaster vehicles manufactured August 15, 2016, to April 15, 2016. The transmission pump may seize causing a loss of hydraulic pressure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S44
Recall Date: Jun 24, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2016 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured March 16, 2016, to March 17, 2016. The nuts on the third row seatbacks were incorrectly torqued and may become loose.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S37
Recall Date: May 16, 2016
Chrysler (fca Us Llc)
Safety Issue:
FCA US LLC (Chrysler) is recalling certain model year 2015-2016 Chrysler Town and Country, and 2014-2015 Dodge Grand Caravan vehicles manufactured August 16, 2014, to December 5, 2015. The windshield on the affected vehicles may have been installed using expired urethane primer, allowing the windshield to become displaced in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 212, "Windshield Mounting."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S02
Recall Date: Jan 28, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler Group LLC (Chrysler) is recalling certain model year 2016 Chrysler Town and Country and Dodge Grand Caravan vehicles manufactured August 19, 2015 to August 27, 2015. In the affected vehicles, the bolts that attach the hood striker may loosen and, as a result, the hood may open unexpectedly while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R53
Recall Date: Sep 24, 2015
Consumer Complaints
645 ComplaintsChrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
SLIDING DOOR ON THE PASSENGER SIDE OF THE VEHICLE WILL NOT OPEN. TRIED MANUALLY FROM INTERIOR AND EXTERIOR, BUTTONS ON INSIDE AND KEY FOB. CLICKING CAN BE HEARD WHEN USING THE KEY FOB, BUT MECHANISM WILL NOT UNLOCK. COULD NOT GET MY DOG OUT OF HIS CRATE WITHOUT GOING TO DRIVER'S SIDE OF THE VAN, FOLDING DOWN SEAT INTO THE FLOOR AND HAVING SOMEONE HELP ME PULL THE CRATE AROUND SO IT'S DOOR COULD BE OPENED. VAN WAS PARKED.
Corrective Action:
SLIDING DOOR ON THE PASSENGER SIDE OF THE VEHICLE WILL NOT OPEN. TRIED MANUALLY FROM INTERIOR AND EXTERIOR, BUTTONS ON INSIDE AND KEY FOB. CLICKING CAN BE HEARD WHEN USING THE KEY FOB, BUT MECHANISM WILL NOT UNLOCK. COULD NOT GET MY DOG OUT OF HIS CRATE WITHOUT GOING TO DRIVER'S SIDE OF THE VAN, FOLDING DOWN SEAT INTO THE FLOOR AND HAVING SOMEONE HELP ME PULL THE CRATE AROUND SO IT'S DOOR COULD BE OPENED. VAN WAS PARKED.
Additional Notes:
SLIDING DOOR ON THE PASSENGER SIDE OF THE VEHICLE WILL NOT OPEN. TRIED MANUALLY FROM INTERIOR AND EXTERIOR, BUTTONS ON INSIDE AND KEY FOB. CLICKING CAN BE HEARD WHEN USING THE KEY FOB, BUT MECHANISM WILL NOT UNLOCK. COULD NOT GET MY DOG OUT OF HIS CRATE WITHOUT GOING TO DRIVER'S SIDE OF THE VAN, FOLDING DOWN SEAT INTO THE FLOOR AND HAVING SOMEONE HELP ME PULL THE CRATE AROUND SO IT'S DOOR COULD BE OPENED. VAN WAS PARKED.
Mfg Campaign: 11217610
Recall Date: Jun 3, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING. A PASSERBY HAD TO HELP THE CONTACT MANEUVER THE VEHICLE OFF THE ROAD. THE VEHICLE WAS TOWED TO AN INDEPENDENT FACILITY WHERE IT WAS DETERMINED THAT THE FAILURE WAS RELATED TO MANUFACTURER RECALL CAMPAIGN NUMBER: S44. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED TO TOW THE VEHICLE TO AN AUTHORIZED DEALER AT THE OWNER'S EXPENSE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 82,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING. A PASSERBY HAD TO HELP THE CONTACT MANEUVER THE VEHICLE OFF THE ROAD. THE VEHICLE WAS TOWED TO AN INDEPENDENT FACILITY WHERE IT WAS DETERMINED THAT THE FAILURE WAS RELATED TO MANUFACTURER RECALL CAMPAIGN NUMBER: S44. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED TO TOW THE VEHICLE TO AN AUTHORIZED DEALER AT THE OWNER'S EXPENSE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 82,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING. A PASSERBY HAD TO HELP THE CONTACT MANEUVER THE VEHICLE OFF THE ROAD. THE VEHICLE WAS TOWED TO AN INDEPENDENT FACILITY WHERE IT WAS DETERMINED THAT THE FAILURE WAS RELATED TO MANUFACTURER RECALL CAMPAIGN NUMBER: S44. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED TO TOW THE VEHICLE TO AN AUTHORIZED DEALER AT THE OWNER'S EXPENSE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 82,000.
Mfg Campaign: 11217102
Recall Date: May 31, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING. A PASSERBY HAD TO HELP THE CONTACT MANEUVER THE VEHICLE OFF THE ROAD. THE VEHICLE WAS TOWED TO AN INDEPENDENT FACILITY WHERE IT WAS DETERMINED THAT THE FAILURE WAS RELATED TO MANUFACTURER RECALL CAMPAIGN NUMBER: S44. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED TO TOW THE VEHICLE TO AN AUTHORIZED DEALER AT THE OWNER'S EXPENSE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 82,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING. A PASSERBY HAD TO HELP THE CONTACT MANEUVER THE VEHICLE OFF THE ROAD. THE VEHICLE WAS TOWED TO AN INDEPENDENT FACILITY WHERE IT WAS DETERMINED THAT THE FAILURE WAS RELATED TO MANUFACTURER RECALL CAMPAIGN NUMBER: S44. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED TO TOW THE VEHICLE TO AN AUTHORIZED DEALER AT THE OWNER'S EXPENSE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 82,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING. A PASSERBY HAD TO HELP THE CONTACT MANEUVER THE VEHICLE OFF THE ROAD. THE VEHICLE WAS TOWED TO AN INDEPENDENT FACILITY WHERE IT WAS DETERMINED THAT THE FAILURE WAS RELATED TO MANUFACTURER RECALL CAMPAIGN NUMBER: S44. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED TO TOW THE VEHICLE TO AN AUTHORIZED DEALER AT THE OWNER'S EXPENSE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 82,000.
Mfg Campaign: 11217102
Recall Date: May 31, 2019
Chrysler (fca Us, Llc)
Defect Description:
WHEELS
Potential Consequences:
CORRODED WIRING TO TIRE PRESSURE SENSOR ON A THREE YEAR OLD VEHICLE. WIRING ON A THREE-YEAR-OLD VEHICLE SHOULD NOT BE CORRODED ALREADY! THIS CAUSES THE SENSOR TO NOT MONITOR OF THE TIRE PRESSURE AT ALL OR INCORRECTLY MONITOR THE TIRE PRESSURE. THIS COULD BE A MAJOR SAFETY ISSUE IF THE TIRE IS NOT INFLATED CORRECTLY.
Corrective Action:
CORRODED WIRING TO TIRE PRESSURE SENSOR ON A THREE YEAR OLD VEHICLE. WIRING ON A THREE-YEAR-OLD VEHICLE SHOULD NOT BE CORRODED ALREADY! THIS CAUSES THE SENSOR TO NOT MONITOR OF THE TIRE PRESSURE AT ALL OR INCORRECTLY MONITOR THE TIRE PRESSURE. THIS COULD BE A MAJOR SAFETY ISSUE IF THE TIRE IS NOT INFLATED CORRECTLY.
Additional Notes:
CORRODED WIRING TO TIRE PRESSURE SENSOR ON A THREE YEAR OLD VEHICLE. WIRING ON A THREE-YEAR-OLD VEHICLE SHOULD NOT BE CORRODED ALREADY! THIS CAUSES THE SENSOR TO NOT MONITOR OF THE TIRE PRESSURE AT ALL OR INCORRECTLY MONITOR THE TIRE PRESSURE. THIS COULD BE A MAJOR SAFETY ISSUE IF THE TIRE IS NOT INFLATED CORRECTLY.
Mfg Campaign: 11209075
Recall Date: May 21, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
SLIDING DOOR, LEFT SIDE, UNABLE TO UNLOCK WHILE PARKED WITH TRANSMISSION IN PARK, FOB, OR MANUAL INSIDE RELEASE. ALL OTHER DOOR LOCKS WORK WITH FOB, AND MANUALLY.
Corrective Action:
SLIDING DOOR, LEFT SIDE, UNABLE TO UNLOCK WHILE PARKED WITH TRANSMISSION IN PARK, FOB, OR MANUAL INSIDE RELEASE. ALL OTHER DOOR LOCKS WORK WITH FOB, AND MANUALLY.
Additional Notes:
SLIDING DOOR, LEFT SIDE, UNABLE TO UNLOCK WHILE PARKED WITH TRANSMISSION IN PARK, FOB, OR MANUAL INSIDE RELEASE. ALL OTHER DOOR LOCKS WORK WITH FOB, AND MANUALLY.
Mfg Campaign: 11207921
Recall Date: May 15, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
LEFT SIDE DOOR WOULD NOT OPEN. LOCAL DEALER IN LOCKED DOOR BUT EVERYTIME I LOCK THE DOORS, THE LOCK MAKES A VERY LOUD BUZZING NOISE.
Corrective Action:
LEFT SIDE DOOR WOULD NOT OPEN. LOCAL DEALER IN LOCKED DOOR BUT EVERYTIME I LOCK THE DOORS, THE LOCK MAKES A VERY LOUD BUZZING NOISE.
Additional Notes:
LEFT SIDE DOOR WOULD NOT OPEN. LOCAL DEALER IN LOCKED DOOR BUT EVERYTIME I LOCK THE DOORS, THE LOCK MAKES A VERY LOUD BUZZING NOISE.
Mfg Campaign: 11207352
Recall Date: May 13, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
I WAS IN MOTION DRIVING MY VEHICLE ON 495 ONE OF THE BIGGEST HIGHWAYS IN DC AREA. WHILE DRIVING MY TRANSMISSION STARTED TO SLIP COULD FEEL THIS SLIPS THEN MY CAR LOST ALL POWER REVED UP TO 5 6 WHILE PRESSING THE GAS BUT I COULD NOT GET THE CAR TO GO. THE MOST DANGEROUS DAY OF MY LIFE FOR MY CHILDREN AND I. THERE HAS ALREADY BEEN A RECALL ON THE SAME YEAR MAKE AND MODEL BUT NOT MY VIN NUMBER. RECALL 16V461000
Corrective Action:
I WAS IN MOTION DRIVING MY VEHICLE ON 495 ONE OF THE BIGGEST HIGHWAYS IN DC AREA. WHILE DRIVING MY TRANSMISSION STARTED TO SLIP COULD FEEL THIS SLIPS THEN MY CAR LOST ALL POWER REVED UP TO 5 6 WHILE PRESSING THE GAS BUT I COULD NOT GET THE CAR TO GO. THE MOST DANGEROUS DAY OF MY LIFE FOR MY CHILDREN AND I. THERE HAS ALREADY BEEN A RECALL ON THE SAME YEAR MAKE AND MODEL BUT NOT MY VIN NUMBER. RECALL 16V461000
Additional Notes:
I WAS IN MOTION DRIVING MY VEHICLE ON 495 ONE OF THE BIGGEST HIGHWAYS IN DC AREA. WHILE DRIVING MY TRANSMISSION STARTED TO SLIP COULD FEEL THIS SLIPS THEN MY CAR LOST ALL POWER REVED UP TO 5 6 WHILE PRESSING THE GAS BUT I COULD NOT GET THE CAR TO GO. THE MOST DANGEROUS DAY OF MY LIFE FOR MY CHILDREN AND I. THERE HAS ALREADY BEEN A RECALL ON THE SAME YEAR MAKE AND MODEL BUT NOT MY VIN NUMBER. RECALL 16V461000
Mfg Campaign: 11206431
Recall Date: May 9, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
HAVE 64987 MILES ON MY VEHICLE AND MY TRANSMISSION WENT OUT WHILE I WAS DRIVING. JUST 5000 MILES OVER THE WARRANTY. $4000 TO FIX IT. WE JUST HAD IT IN DECEMBER AND PAID $1500 TO FIX THE VEHICLE INCLUDING UPDATING THE TRANSMISSION. THIS IS RIDICULOUS THAT SUCH A NEW VEHICLE HAS THIS MANY BREAK DOWNS. MY DODGE CARAVAN HAS 158000 MILES AND NO MAJOR PROBLEMS.
Corrective Action:
HAVE 64987 MILES ON MY VEHICLE AND MY TRANSMISSION WENT OUT WHILE I WAS DRIVING. JUST 5000 MILES OVER THE WARRANTY. $4000 TO FIX IT. WE JUST HAD IT IN DECEMBER AND PAID $1500 TO FIX THE VEHICLE INCLUDING UPDATING THE TRANSMISSION. THIS IS RIDICULOUS THAT SUCH A NEW VEHICLE HAS THIS MANY BREAK DOWNS. MY DODGE CARAVAN HAS 158000 MILES AND NO MAJOR PROBLEMS.
Additional Notes:
HAVE 64987 MILES ON MY VEHICLE AND MY TRANSMISSION WENT OUT WHILE I WAS DRIVING. JUST 5000 MILES OVER THE WARRANTY. $4000 TO FIX IT. WE JUST HAD IT IN DECEMBER AND PAID $1500 TO FIX THE VEHICLE INCLUDING UPDATING THE TRANSMISSION. THIS IS RIDICULOUS THAT SUCH A NEW VEHICLE HAS THIS MANY BREAK DOWNS. MY DODGE CARAVAN HAS 158000 MILES AND NO MAJOR PROBLEMS.
Mfg Campaign: 11206192
Recall Date: May 8, 2019
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
AIR BAG LIGHT HAS COME ON AND WON'T GO OFF. REAR PASSENGER SLIDING DOOR IS LOCKED DOWN AND CANNOT BE OPENED
Corrective Action:
AIR BAG LIGHT HAS COME ON AND WON'T GO OFF. REAR PASSENGER SLIDING DOOR IS LOCKED DOWN AND CANNOT BE OPENED
Additional Notes:
AIR BAG LIGHT HAS COME ON AND WON'T GO OFF. REAR PASSENGER SLIDING DOOR IS LOCKED DOWN AND CANNOT BE OPENED
Mfg Campaign: 11205751
Recall Date: May 6, 2019
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
AIR BAG LIGHT HAS COME ON AND WON'T GO OFF. REAR PASSENGER SLIDING DOOR IS LOCKED DOWN AND CANNOT BE OPENED
Corrective Action:
AIR BAG LIGHT HAS COME ON AND WON'T GO OFF. REAR PASSENGER SLIDING DOOR IS LOCKED DOWN AND CANNOT BE OPENED
Additional Notes:
AIR BAG LIGHT HAS COME ON AND WON'T GO OFF. REAR PASSENGER SLIDING DOOR IS LOCKED DOWN AND CANNOT BE OPENED
Mfg Campaign: 11205751
Recall Date: May 6, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. WHILE THE CONTACT WAS USING THE KEYLESS ENTRY, THE VEHICLE'S DOORS AND LIFTGATE FAILED TO OPEN AND CLOSE. ADDITIONALLY, THE MANUAL BUTTON HAD TO BE PUSHED FOUR TIMES BEFORE THE DOORS OPENED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO NORMANDIN CHRYSLER JEEP DODGE RAM FIAT (900 CAPITOL EXPRESSWAY AUTO MALL, SAN JOSE, CA 95136, (408) 266-9500) WHERE IT WAS DIAGNOSED THAT THE DOOR HANDLES NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 586519, BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 20,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. WHILE THE CONTACT WAS USING THE KEYLESS ENTRY, THE VEHICLE'S DOORS AND LIFTGATE FAILED TO OPEN AND CLOSE. ADDITIONALLY, THE MANUAL BUTTON HAD TO BE PUSHED FOUR TIMES BEFORE THE DOORS OPENED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO NORMANDIN CHRYSLER JEEP DODGE RAM FIAT (900 CAPITOL EXPRESSWAY AUTO MALL, SAN JOSE, CA 95136, (408) 266-9500) WHERE IT WAS DIAGNOSED THAT THE DOOR HANDLES NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 586519, BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 20,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. WHILE THE CONTACT WAS USING THE KEYLESS ENTRY, THE VEHICLE'S DOORS AND LIFTGATE FAILED TO OPEN AND CLOSE. ADDITIONALLY, THE MANUAL BUTTON HAD TO BE PUSHED FOUR TIMES BEFORE THE DOORS OPENED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO NORMANDIN CHRYSLER JEEP DODGE RAM FIAT (900 CAPITOL EXPRESSWAY AUTO MALL, SAN JOSE, CA 95136, (408) 266-9500) WHERE IT WAS DIAGNOSED THAT THE DOOR HANDLES NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 586519, BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 20,000.
Mfg Campaign: 11204435
Recall Date: Apr 29, 2019
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. WHILE THE CONTACT WAS USING THE KEYLESS ENTRY, THE VEHICLE'S DOORS AND LIFTGATE FAILED TO OPEN AND CLOSE. ADDITIONALLY, THE MANUAL BUTTON HAD TO BE PUSHED FOUR TIMES BEFORE THE DOORS OPENED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO NORMANDIN CHRYSLER JEEP DODGE RAM FIAT (900 CAPITOL EXPRESSWAY AUTO MALL, SAN JOSE, CA 95136, (408) 266-9500) WHERE IT WAS DIAGNOSED THAT THE DOOR HANDLES NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 586519, BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 20,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. WHILE THE CONTACT WAS USING THE KEYLESS ENTRY, THE VEHICLE'S DOORS AND LIFTGATE FAILED TO OPEN AND CLOSE. ADDITIONALLY, THE MANUAL BUTTON HAD TO BE PUSHED FOUR TIMES BEFORE THE DOORS OPENED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO NORMANDIN CHRYSLER JEEP DODGE RAM FIAT (900 CAPITOL EXPRESSWAY AUTO MALL, SAN JOSE, CA 95136, (408) 266-9500) WHERE IT WAS DIAGNOSED THAT THE DOOR HANDLES NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 586519, BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 20,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. WHILE THE CONTACT WAS USING THE KEYLESS ENTRY, THE VEHICLE'S DOORS AND LIFTGATE FAILED TO OPEN AND CLOSE. ADDITIONALLY, THE MANUAL BUTTON HAD TO BE PUSHED FOUR TIMES BEFORE THE DOORS OPENED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO NORMANDIN CHRYSLER JEEP DODGE RAM FIAT (900 CAPITOL EXPRESSWAY AUTO MALL, SAN JOSE, CA 95136, (408) 266-9500) WHERE IT WAS DIAGNOSED THAT THE DOOR HANDLES NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 586519, BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 20,000.
Mfg Campaign: 11204435
Recall Date: Apr 29, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE PASSENGER ELECTRIC DOOR LOCKS FAILED IN THE UNLOCKED POSITION. WE WE'RE UNABLE TO LOCK THE DOOR. DEALER SUGGESTED TO NOTE THIS SAFETY RELATED ISSUE TO ANTSY
Corrective Action:
THE PASSENGER ELECTRIC DOOR LOCKS FAILED IN THE UNLOCKED POSITION. WE WE'RE UNABLE TO LOCK THE DOOR. DEALER SUGGESTED TO NOTE THIS SAFETY RELATED ISSUE TO ANTSY
Additional Notes:
THE PASSENGER ELECTRIC DOOR LOCKS FAILED IN THE UNLOCKED POSITION. WE WE'RE UNABLE TO LOCK THE DOOR. DEALER SUGGESTED TO NOTE THIS SAFETY RELATED ISSUE TO ANTSY
Mfg Campaign: 11204030
Recall Date: Apr 26, 2019
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
DRIVER'S SIDE SLIDING DOOR WILL NOT UNLOCK OR OPEN EITHER WITH THE REMOTE, PUSH BUTTON OR MANUALLY. IF AN ACCIDENT DISABLED THE PASSENGER SLIDING DOOR, OCCUPANTS IN THE REAR WOULD BE TRAPPED INSIDE.
Corrective Action:
DRIVER'S SIDE SLIDING DOOR WILL NOT UNLOCK OR OPEN EITHER WITH THE REMOTE, PUSH BUTTON OR MANUALLY. IF AN ACCIDENT DISABLED THE PASSENGER SLIDING DOOR, OCCUPANTS IN THE REAR WOULD BE TRAPPED INSIDE.
Additional Notes:
DRIVER'S SIDE SLIDING DOOR WILL NOT UNLOCK OR OPEN EITHER WITH THE REMOTE, PUSH BUTTON OR MANUALLY. IF AN ACCIDENT DISABLED THE PASSENGER SLIDING DOOR, OCCUPANTS IN THE REAR WOULD BE TRAPPED INSIDE.
Mfg Campaign: 11203585
Recall Date: Apr 24, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE CHRYSLER BLIND SPOT DETECTION IS FAULTY ON MARCH 30 IT BEGAN BEEPING RANDOMLY WITH MESSAGE 'BLIND SPOT DETECTION UNAVAILABLE' THIS CONTINUED FOR THE NEXT TWO WEEKS. IT WAS RANDOMLY AND PERSISTENT WHEN DRIVING. THE BEEPING WAS A CONSTANT DISTRACTION TO MY DRIVING. IT WAS A SAFETY CONCERN. IN THE THIRD WEEK THE MESSAGE WHEN THE BEEPING WAS 'SERVICE BLIND SPOT DETECTION' WE TOOK THE CAR IN FOR SERVICE AT THAT POINT. IT WAS A COST OF $1400.00. THIS IS AN ELECTRIC SHORT IN THE VEHICLE VERY NEAR THE GAS TANK. IT IS A SAFETY CONCERN. AS I RESEARCHED THE ISSUE I WAS SURPRISED THAT THEIR IS DOCUMENTATION BACK TO 2012 THAT IS READILY AVAILABLE OF THIS ISSUE.
Corrective Action:
THE CHRYSLER BLIND SPOT DETECTION IS FAULTY ON MARCH 30 IT BEGAN BEEPING RANDOMLY WITH MESSAGE 'BLIND SPOT DETECTION UNAVAILABLE' THIS CONTINUED FOR THE NEXT TWO WEEKS. IT WAS RANDOMLY AND PERSISTENT WHEN DRIVING. THE BEEPING WAS A CONSTANT DISTRACTION TO MY DRIVING. IT WAS A SAFETY CONCERN. IN THE THIRD WEEK THE MESSAGE WHEN THE BEEPING WAS 'SERVICE BLIND SPOT DETECTION' WE TOOK THE CAR IN FOR SERVICE AT THAT POINT. IT WAS A COST OF $1400.00. THIS IS AN ELECTRIC SHORT IN THE VEHICLE VERY NEAR THE GAS TANK. IT IS A SAFETY CONCERN. AS I RESEARCHED THE ISSUE I WAS SURPRISED THAT THEIR IS DOCUMENTATION BACK TO 2012 THAT IS READILY AVAILABLE OF THIS ISSUE.
Additional Notes:
THE CHRYSLER BLIND SPOT DETECTION IS FAULTY ON MARCH 30 IT BEGAN BEEPING RANDOMLY WITH MESSAGE 'BLIND SPOT DETECTION UNAVAILABLE' THIS CONTINUED FOR THE NEXT TWO WEEKS. IT WAS RANDOMLY AND PERSISTENT WHEN DRIVING. THE BEEPING WAS A CONSTANT DISTRACTION TO MY DRIVING. IT WAS A SAFETY CONCERN. IN THE THIRD WEEK THE MESSAGE WHEN THE BEEPING WAS 'SERVICE BLIND SPOT DETECTION' WE TOOK THE CAR IN FOR SERVICE AT THAT POINT. IT WAS A COST OF $1400.00. THIS IS AN ELECTRIC SHORT IN THE VEHICLE VERY NEAR THE GAS TANK. IT IS A SAFETY CONCERN. AS I RESEARCHED THE ISSUE I WAS SURPRISED THAT THEIR IS DOCUMENTATION BACK TO 2012 THAT IS READILY AVAILABLE OF THIS ISSUE.
Mfg Campaign: 11202949
Recall Date: Apr 22, 2019
Chrysler (fca Us, Llc)
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
THE CHRYSLER BLIND SPOT DETECTION IS FAULTY ON MARCH 30 IT BEGAN BEEPING RANDOMLY WITH MESSAGE 'BLIND SPOT DETECTION UNAVAILABLE' THIS CONTINUED FOR THE NEXT TWO WEEKS. IT WAS RANDOMLY AND PERSISTENT WHEN DRIVING. THE BEEPING WAS A CONSTANT DISTRACTION TO MY DRIVING. IT WAS A SAFETY CONCERN. IN THE THIRD WEEK THE MESSAGE WHEN THE BEEPING WAS 'SERVICE BLIND SPOT DETECTION' WE TOOK THE CAR IN FOR SERVICE AT THAT POINT. IT WAS A COST OF $1400.00. THIS IS AN ELECTRIC SHORT IN THE VEHICLE VERY NEAR THE GAS TANK. IT IS A SAFETY CONCERN. AS I RESEARCHED THE ISSUE I WAS SURPRISED THAT THEIR IS DOCUMENTATION BACK TO 2012 THAT IS READILY AVAILABLE OF THIS ISSUE.
Corrective Action:
THE CHRYSLER BLIND SPOT DETECTION IS FAULTY ON MARCH 30 IT BEGAN BEEPING RANDOMLY WITH MESSAGE 'BLIND SPOT DETECTION UNAVAILABLE' THIS CONTINUED FOR THE NEXT TWO WEEKS. IT WAS RANDOMLY AND PERSISTENT WHEN DRIVING. THE BEEPING WAS A CONSTANT DISTRACTION TO MY DRIVING. IT WAS A SAFETY CONCERN. IN THE THIRD WEEK THE MESSAGE WHEN THE BEEPING WAS 'SERVICE BLIND SPOT DETECTION' WE TOOK THE CAR IN FOR SERVICE AT THAT POINT. IT WAS A COST OF $1400.00. THIS IS AN ELECTRIC SHORT IN THE VEHICLE VERY NEAR THE GAS TANK. IT IS A SAFETY CONCERN. AS I RESEARCHED THE ISSUE I WAS SURPRISED THAT THEIR IS DOCUMENTATION BACK TO 2012 THAT IS READILY AVAILABLE OF THIS ISSUE.
Additional Notes:
THE CHRYSLER BLIND SPOT DETECTION IS FAULTY ON MARCH 30 IT BEGAN BEEPING RANDOMLY WITH MESSAGE 'BLIND SPOT DETECTION UNAVAILABLE' THIS CONTINUED FOR THE NEXT TWO WEEKS. IT WAS RANDOMLY AND PERSISTENT WHEN DRIVING. THE BEEPING WAS A CONSTANT DISTRACTION TO MY DRIVING. IT WAS A SAFETY CONCERN. IN THE THIRD WEEK THE MESSAGE WHEN THE BEEPING WAS 'SERVICE BLIND SPOT DETECTION' WE TOOK THE CAR IN FOR SERVICE AT THAT POINT. IT WAS A COST OF $1400.00. THIS IS AN ELECTRIC SHORT IN THE VEHICLE VERY NEAR THE GAS TANK. IT IS A SAFETY CONCERN. AS I RESEARCHED THE ISSUE I WAS SURPRISED THAT THEIR IS DOCUMENTATION BACK TO 2012 THAT IS READILY AVAILABLE OF THIS ISSUE.
Mfg Campaign: 11202949
Recall Date: Apr 22, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE CHRYSLER BLIND SPOT DETECTION IS FAULTY ON MARCH 30 IT BEGAN BEEPING RANDOMLY WITH MESSAGE 'BLIND SPOT DETECTION UNAVAILABLE' THIS CONTINUED FOR THE NEXT TWO WEEKS. IT WAS RANDOMLY AND PERSISTENT WHEN DRIVING. THE BEEPING WAS A CONSTANT DISTRACTION TO MY DRIVING. IT WAS A SAFETY CONCERN. IN THE THIRD WEEK THE MESSAGE WHEN THE BEEPING WAS 'SERVICE BLIND SPOT DETECTION' WE TOOK THE CAR IN FOR SERVICE AT THAT POINT. IT WAS A COST OF $1400.00. THIS IS AN ELECTRIC SHORT IN THE VEHICLE VERY NEAR THE GAS TANK. IT IS A SAFETY CONCERN. AS I RESEARCHED THE ISSUE I WAS SURPRISED THAT THEIR IS DOCUMENTATION BACK TO 2012 THAT IS READILY AVAILABLE OF THIS ISSUE.
Corrective Action:
THE CHRYSLER BLIND SPOT DETECTION IS FAULTY ON MARCH 30 IT BEGAN BEEPING RANDOMLY WITH MESSAGE 'BLIND SPOT DETECTION UNAVAILABLE' THIS CONTINUED FOR THE NEXT TWO WEEKS. IT WAS RANDOMLY AND PERSISTENT WHEN DRIVING. THE BEEPING WAS A CONSTANT DISTRACTION TO MY DRIVING. IT WAS A SAFETY CONCERN. IN THE THIRD WEEK THE MESSAGE WHEN THE BEEPING WAS 'SERVICE BLIND SPOT DETECTION' WE TOOK THE CAR IN FOR SERVICE AT THAT POINT. IT WAS A COST OF $1400.00. THIS IS AN ELECTRIC SHORT IN THE VEHICLE VERY NEAR THE GAS TANK. IT IS A SAFETY CONCERN. AS I RESEARCHED THE ISSUE I WAS SURPRISED THAT THEIR IS DOCUMENTATION BACK TO 2012 THAT IS READILY AVAILABLE OF THIS ISSUE.
Additional Notes:
THE CHRYSLER BLIND SPOT DETECTION IS FAULTY ON MARCH 30 IT BEGAN BEEPING RANDOMLY WITH MESSAGE 'BLIND SPOT DETECTION UNAVAILABLE' THIS CONTINUED FOR THE NEXT TWO WEEKS. IT WAS RANDOMLY AND PERSISTENT WHEN DRIVING. THE BEEPING WAS A CONSTANT DISTRACTION TO MY DRIVING. IT WAS A SAFETY CONCERN. IN THE THIRD WEEK THE MESSAGE WHEN THE BEEPING WAS 'SERVICE BLIND SPOT DETECTION' WE TOOK THE CAR IN FOR SERVICE AT THAT POINT. IT WAS A COST OF $1400.00. THIS IS AN ELECTRIC SHORT IN THE VEHICLE VERY NEAR THE GAS TANK. IT IS A SAFETY CONCERN. AS I RESEARCHED THE ISSUE I WAS SURPRISED THAT THEIR IS DOCUMENTATION BACK TO 2012 THAT IS READILY AVAILABLE OF THIS ISSUE.
Mfg Campaign: 11202949
Recall Date: Apr 22, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
SLIDING DOOR LOCKING MECHANISM IS JAMMED AND WILL NOT UNLOCK. DOOR IS STUCK SHUT. SEEMS TO BE AN ELECTRICAL ISSUE BUT WILL NOT RESET BY REMOVING THE FUSE AND REINSTALLING. THIS IS A SAFETY ISSUE IN CASE OF AN ACCIDENT - IF IT WERE THE ONLY DOOR WE COULD GET OUT. THE VAN IS UNDER AN EXTENDED WARRANTY AND WE PLAN TO HAVE IT FIXED, BUT IT IS NOT THE FIRST TIME IT HAS HAPPENED - THE OTHER TIMES, IT JUST CORRECTED ITSELF AND RESET. THE OTHER SLIDING DOOR ALSO RANDOMLY WON'T SHUT BECAUSE THE LOCKING MECHANISM IS STUCK AND WE HAVE WORK IT INTO PLACE. THE DEALERSHIP HAS ALREADY LOOKED AT THAT DOOR ONCE AND SAYS THERE DOESN'T APPEAR TO BE ANYTHING WRONG. OF COURSE, THIS HAPPENS WHEN THE VEHICLE IS STATIONARY AND DOESN'T MATTER WHETHER IT IS ON OR OFF. THERE IS REALLY NOTHING I CAN UPLOAD OTHER THAN A PICTURE OF THE SHUT DOOR AND THAT IT IS LOCKED. I COULD SEND A VIDEO, BUT THE FILE WOULD BE TOO LARGE.
Corrective Action:
SLIDING DOOR LOCKING MECHANISM IS JAMMED AND WILL NOT UNLOCK. DOOR IS STUCK SHUT. SEEMS TO BE AN ELECTRICAL ISSUE BUT WILL NOT RESET BY REMOVING THE FUSE AND REINSTALLING. THIS IS A SAFETY ISSUE IN CASE OF AN ACCIDENT - IF IT WERE THE ONLY DOOR WE COULD GET OUT. THE VAN IS UNDER AN EXTENDED WARRANTY AND WE PLAN TO HAVE IT FIXED, BUT IT IS NOT THE FIRST TIME IT HAS HAPPENED - THE OTHER TIMES, IT JUST CORRECTED ITSELF AND RESET. THE OTHER SLIDING DOOR ALSO RANDOMLY WON'T SHUT BECAUSE THE LOCKING MECHANISM IS STUCK AND WE HAVE WORK IT INTO PLACE. THE DEALERSHIP HAS ALREADY LOOKED AT THAT DOOR ONCE AND SAYS THERE DOESN'T APPEAR TO BE ANYTHING WRONG. OF COURSE, THIS HAPPENS WHEN THE VEHICLE IS STATIONARY AND DOESN'T MATTER WHETHER IT IS ON OR OFF. THERE IS REALLY NOTHING I CAN UPLOAD OTHER THAN A PICTURE OF THE SHUT DOOR AND THAT IT IS LOCKED. I COULD SEND A VIDEO, BUT THE FILE WOULD BE TOO LARGE.
Additional Notes:
SLIDING DOOR LOCKING MECHANISM IS JAMMED AND WILL NOT UNLOCK. DOOR IS STUCK SHUT. SEEMS TO BE AN ELECTRICAL ISSUE BUT WILL NOT RESET BY REMOVING THE FUSE AND REINSTALLING. THIS IS A SAFETY ISSUE IN CASE OF AN ACCIDENT - IF IT WERE THE ONLY DOOR WE COULD GET OUT. THE VAN IS UNDER AN EXTENDED WARRANTY AND WE PLAN TO HAVE IT FIXED, BUT IT IS NOT THE FIRST TIME IT HAS HAPPENED - THE OTHER TIMES, IT JUST CORRECTED ITSELF AND RESET. THE OTHER SLIDING DOOR ALSO RANDOMLY WON'T SHUT BECAUSE THE LOCKING MECHANISM IS STUCK AND WE HAVE WORK IT INTO PLACE. THE DEALERSHIP HAS ALREADY LOOKED AT THAT DOOR ONCE AND SAYS THERE DOESN'T APPEAR TO BE ANYTHING WRONG. OF COURSE, THIS HAPPENS WHEN THE VEHICLE IS STATIONARY AND DOESN'T MATTER WHETHER IT IS ON OR OFF. THERE IS REALLY NOTHING I CAN UPLOAD OTHER THAN A PICTURE OF THE SHUT DOOR AND THAT IT IS LOCKED. I COULD SEND A VIDEO, BUT THE FILE WOULD BE TOO LARGE.
Mfg Campaign: 11202625
Recall Date: Apr 20, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
SLIDING DOOR LOCKING MECHANISM IS JAMMED AND WILL NOT UNLOCK. DOOR IS STUCK SHUT. SEEMS TO BE AN ELECTRICAL ISSUE BUT WILL NOT RESET BY REMOVING THE FUSE AND REINSTALLING. THIS IS A SAFETY ISSUE IN CASE OF AN ACCIDENT - IF IT WERE THE ONLY DOOR WE COULD GET OUT. THE VAN IS UNDER AN EXTENDED WARRANTY AND WE PLAN TO HAVE IT FIXED, BUT IT IS NOT THE FIRST TIME IT HAS HAPPENED - THE OTHER TIMES, IT JUST CORRECTED ITSELF AND RESET. THE OTHER SLIDING DOOR ALSO RANDOMLY WON'T SHUT BECAUSE THE LOCKING MECHANISM IS STUCK AND WE HAVE WORK IT INTO PLACE. THE DEALERSHIP HAS ALREADY LOOKED AT THAT DOOR ONCE AND SAYS THERE DOESN'T APPEAR TO BE ANYTHING WRONG. OF COURSE, THIS HAPPENS WHEN THE VEHICLE IS STATIONARY AND DOESN'T MATTER WHETHER IT IS ON OR OFF. THERE IS REALLY NOTHING I CAN UPLOAD OTHER THAN A PICTURE OF THE SHUT DOOR AND THAT IT IS LOCKED. I COULD SEND A VIDEO, BUT THE FILE WOULD BE TOO LARGE.
Corrective Action:
SLIDING DOOR LOCKING MECHANISM IS JAMMED AND WILL NOT UNLOCK. DOOR IS STUCK SHUT. SEEMS TO BE AN ELECTRICAL ISSUE BUT WILL NOT RESET BY REMOVING THE FUSE AND REINSTALLING. THIS IS A SAFETY ISSUE IN CASE OF AN ACCIDENT - IF IT WERE THE ONLY DOOR WE COULD GET OUT. THE VAN IS UNDER AN EXTENDED WARRANTY AND WE PLAN TO HAVE IT FIXED, BUT IT IS NOT THE FIRST TIME IT HAS HAPPENED - THE OTHER TIMES, IT JUST CORRECTED ITSELF AND RESET. THE OTHER SLIDING DOOR ALSO RANDOMLY WON'T SHUT BECAUSE THE LOCKING MECHANISM IS STUCK AND WE HAVE WORK IT INTO PLACE. THE DEALERSHIP HAS ALREADY LOOKED AT THAT DOOR ONCE AND SAYS THERE DOESN'T APPEAR TO BE ANYTHING WRONG. OF COURSE, THIS HAPPENS WHEN THE VEHICLE IS STATIONARY AND DOESN'T MATTER WHETHER IT IS ON OR OFF. THERE IS REALLY NOTHING I CAN UPLOAD OTHER THAN A PICTURE OF THE SHUT DOOR AND THAT IT IS LOCKED. I COULD SEND A VIDEO, BUT THE FILE WOULD BE TOO LARGE.
Additional Notes:
SLIDING DOOR LOCKING MECHANISM IS JAMMED AND WILL NOT UNLOCK. DOOR IS STUCK SHUT. SEEMS TO BE AN ELECTRICAL ISSUE BUT WILL NOT RESET BY REMOVING THE FUSE AND REINSTALLING. THIS IS A SAFETY ISSUE IN CASE OF AN ACCIDENT - IF IT WERE THE ONLY DOOR WE COULD GET OUT. THE VAN IS UNDER AN EXTENDED WARRANTY AND WE PLAN TO HAVE IT FIXED, BUT IT IS NOT THE FIRST TIME IT HAS HAPPENED - THE OTHER TIMES, IT JUST CORRECTED ITSELF AND RESET. THE OTHER SLIDING DOOR ALSO RANDOMLY WON'T SHUT BECAUSE THE LOCKING MECHANISM IS STUCK AND WE HAVE WORK IT INTO PLACE. THE DEALERSHIP HAS ALREADY LOOKED AT THAT DOOR ONCE AND SAYS THERE DOESN'T APPEAR TO BE ANYTHING WRONG. OF COURSE, THIS HAPPENS WHEN THE VEHICLE IS STATIONARY AND DOESN'T MATTER WHETHER IT IS ON OR OFF. THERE IS REALLY NOTHING I CAN UPLOAD OTHER THAN A PICTURE OF THE SHUT DOOR AND THAT IT IS LOCKED. I COULD SEND A VIDEO, BUT THE FILE WOULD BE TOO LARGE.
Mfg Campaign: 11202625
Recall Date: Apr 20, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
DROVE CAR TO WORK. TOOK KEY OUT OF THE IGNITION, BUT VAN CONTINUED TO RUN. DISCONNECTED THE BATTERY BUT VAN'S ENGINE CONTINUED TO RUN. DROVE IT TO AN INDEPENDENT MECHANIC AND IT WAS DIAGNOSED AS A WIN MODULE ISSUE. CURRENTLY AT ANOTHER CHRYSLER DEALER WAITING FOR REPAIR. THIS ISSUE COULD HAVE EASILY BEEN A SAFETY ISSUE. IF THE WIN MODULE HAD BROKEN IN THE 'OFF' POSITION ON A BUSY ROAD INSTEAD OF IN THE "ON" POSITION.
Corrective Action:
DROVE CAR TO WORK. TOOK KEY OUT OF THE IGNITION, BUT VAN CONTINUED TO RUN. DISCONNECTED THE BATTERY BUT VAN'S ENGINE CONTINUED TO RUN. DROVE IT TO AN INDEPENDENT MECHANIC AND IT WAS DIAGNOSED AS A WIN MODULE ISSUE. CURRENTLY AT ANOTHER CHRYSLER DEALER WAITING FOR REPAIR. THIS ISSUE COULD HAVE EASILY BEEN A SAFETY ISSUE. IF THE WIN MODULE HAD BROKEN IN THE 'OFF' POSITION ON A BUSY ROAD INSTEAD OF IN THE "ON" POSITION.
Additional Notes:
DROVE CAR TO WORK. TOOK KEY OUT OF THE IGNITION, BUT VAN CONTINUED TO RUN. DISCONNECTED THE BATTERY BUT VAN'S ENGINE CONTINUED TO RUN. DROVE IT TO AN INDEPENDENT MECHANIC AND IT WAS DIAGNOSED AS A WIN MODULE ISSUE. CURRENTLY AT ANOTHER CHRYSLER DEALER WAITING FOR REPAIR. THIS ISSUE COULD HAVE EASILY BEEN A SAFETY ISSUE. IF THE WIN MODULE HAD BROKEN IN THE 'OFF' POSITION ON A BUSY ROAD INSTEAD OF IN THE "ON" POSITION.
Mfg Campaign: 11193895
Recall Date: Apr 4, 2019
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