Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T82
Recall Date: Dec 21, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Chrysler Town & Country, Dodge Grand Caravan vehicles manufactured July 31, 2015, to April 18, 2016, 2016 Dodge Journey vehicles manufactured August 17, 2015, to January 29, 2016, and 2016 RAM ProMaster vehicles manufactured August 15, 2016, to April 15, 2016. The transmission pump may seize causing a loss of hydraulic pressure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S44
Recall Date: Jun 24, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2016 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured March 16, 2016, to March 17, 2016. The nuts on the third row seatbacks were incorrectly torqued and may become loose.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S37
Recall Date: May 16, 2016
Chrysler (fca Us Llc)
Safety Issue:
FCA US LLC (Chrysler) is recalling certain model year 2015-2016 Chrysler Town and Country, and 2014-2015 Dodge Grand Caravan vehicles manufactured August 16, 2014, to December 5, 2015. The windshield on the affected vehicles may have been installed using expired urethane primer, allowing the windshield to become displaced in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 212, "Windshield Mounting."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S02
Recall Date: Jan 28, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler Group LLC (Chrysler) is recalling certain model year 2016 Chrysler Town and Country and Dodge Grand Caravan vehicles manufactured August 19, 2015 to August 27, 2015. In the affected vehicles, the bolts that attach the hood striker may loosen and, as a result, the hood may open unexpectedly while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R53
Recall Date: Sep 24, 2015
Consumer Complaints
645 ComplaintsChrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
IT RANDOMLY STARTING MAKING A WHINNING NOISE ON THE WAY HOME FROM SON BASKETBALL PRACTICE. THE VEHICLE WAS PARKED THAT NIGHT AND SCHEDULED TO BE SEEN BY A MECHANIC NEXT MORNING. ON THE WAY TO MECHANIC SHOP IT THE RPM S WAS REVING HIGH AND BARELY WANTING TO GO . THE CHECK ENGINE FINALLY COMES ON WITHIN 5 MIN FROM THE MECHANIC SHOP . IF HAD BEEN ON INTERSTATE MY FAMILY WOULD'VE BEEN NOT SAFE IN THE VEHICLE AT THIS TIME.THE MECHANIC DIAGNOSED TRANSMISSION PUMP BLEW UP AND WE NEED TO REPLACE TRANSMISSION. THE VEHICLE ONLY HAS 85 K MILES ON IT . VERY DISAPPOINTED IN CHRYSLER TO SAY THE LEAST.
Corrective Action:
IT RANDOMLY STARTING MAKING A WHINNING NOISE ON THE WAY HOME FROM SON BASKETBALL PRACTICE. THE VEHICLE WAS PARKED THAT NIGHT AND SCHEDULED TO BE SEEN BY A MECHANIC NEXT MORNING. ON THE WAY TO MECHANIC SHOP IT THE RPM S WAS REVING HIGH AND BARELY WANTING TO GO . THE CHECK ENGINE FINALLY COMES ON WITHIN 5 MIN FROM THE MECHANIC SHOP . IF HAD BEEN ON INTERSTATE MY FAMILY WOULD'VE BEEN NOT SAFE IN THE VEHICLE AT THIS TIME.THE MECHANIC DIAGNOSED TRANSMISSION PUMP BLEW UP AND WE NEED TO REPLACE TRANSMISSION. THE VEHICLE ONLY HAS 85 K MILES ON IT . VERY DISAPPOINTED IN CHRYSLER TO SAY THE LEAST.
Additional Notes:
IT RANDOMLY STARTING MAKING A WHINNING NOISE ON THE WAY HOME FROM SON BASKETBALL PRACTICE. THE VEHICLE WAS PARKED THAT NIGHT AND SCHEDULED TO BE SEEN BY A MECHANIC NEXT MORNING. ON THE WAY TO MECHANIC SHOP IT THE RPM S WAS REVING HIGH AND BARELY WANTING TO GO . THE CHECK ENGINE FINALLY COMES ON WITHIN 5 MIN FROM THE MECHANIC SHOP . IF HAD BEEN ON INTERSTATE MY FAMILY WOULD'VE BEEN NOT SAFE IN THE VEHICLE AT THIS TIME.THE MECHANIC DIAGNOSED TRANSMISSION PUMP BLEW UP AND WE NEED TO REPLACE TRANSMISSION. THE VEHICLE ONLY HAS 85 K MILES ON IT . VERY DISAPPOINTED IN CHRYSLER TO SAY THE LEAST.
Mfg Campaign: 11150725
Recall Date: Nov 10, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE LOCKS FAILED ON OUR SLIDING DOORS AND FAILED IN THE LOCKED POSITION. THE LOCK CANNOT BE OPERATED MANUALLY. THE DOORS ARE STUCK LOCKED AND PASSENGERS ARE UNABLE TO OPEN THE DOOR. THIS IS A SAFETY ISSUE AS PASSENGERS CANNOT ESCAPE THE VEHICLE IN THE EVENT OF AN EMERGENCY.
Corrective Action:
THE LOCKS FAILED ON OUR SLIDING DOORS AND FAILED IN THE LOCKED POSITION. THE LOCK CANNOT BE OPERATED MANUALLY. THE DOORS ARE STUCK LOCKED AND PASSENGERS ARE UNABLE TO OPEN THE DOOR. THIS IS A SAFETY ISSUE AS PASSENGERS CANNOT ESCAPE THE VEHICLE IN THE EVENT OF AN EMERGENCY.
Additional Notes:
THE LOCKS FAILED ON OUR SLIDING DOORS AND FAILED IN THE LOCKED POSITION. THE LOCK CANNOT BE OPERATED MANUALLY. THE DOORS ARE STUCK LOCKED AND PASSENGERS ARE UNABLE TO OPEN THE DOOR. THIS IS A SAFETY ISSUE AS PASSENGERS CANNOT ESCAPE THE VEHICLE IN THE EVENT OF AN EMERGENCY.
Mfg Campaign: 11144683
Recall Date: Nov 1, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE TRANSMISSION STARTED TO SHIFT AND LOST POWER. THE CONTACT ALSO HEARD A WHINING SOUND WHEN THE VEHICLE ACCELERATED. THE VEHICLE WAS TAKEN TO BEAMAN DODGE CHRYSLER JEEP RAM FIAT (1705 S CHURCH ST, MURFREESBORO, TN 37130, (615) 895-5092) WHERE IT WAS DIAGNOSED THAT THE ENTIRE TRANSMISSION NEEDED TO BE REPLACED. THE DEALER WANTED TO REPLACE THE ENTIRE TRANSMISSION EVEN THOUGH ONLY THE PUMP MALFUNCTIONED. THE DEALER STATED THAT THERE WAS NO RECALL ON THE VEHICLE. THE MANUFACTURER HAD NOT BEEN CONTACTED. THE FAILURE MILEAGE WAS 101,525.
Corrective Action:
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE TRANSMISSION STARTED TO SHIFT AND LOST POWER. THE CONTACT ALSO HEARD A WHINING SOUND WHEN THE VEHICLE ACCELERATED. THE VEHICLE WAS TAKEN TO BEAMAN DODGE CHRYSLER JEEP RAM FIAT (1705 S CHURCH ST, MURFREESBORO, TN 37130, (615) 895-5092) WHERE IT WAS DIAGNOSED THAT THE ENTIRE TRANSMISSION NEEDED TO BE REPLACED. THE DEALER WANTED TO REPLACE THE ENTIRE TRANSMISSION EVEN THOUGH ONLY THE PUMP MALFUNCTIONED. THE DEALER STATED THAT THERE WAS NO RECALL ON THE VEHICLE. THE MANUFACTURER HAD NOT BEEN CONTACTED. THE FAILURE MILEAGE WAS 101,525.
Additional Notes:
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE TRANSMISSION STARTED TO SHIFT AND LOST POWER. THE CONTACT ALSO HEARD A WHINING SOUND WHEN THE VEHICLE ACCELERATED. THE VEHICLE WAS TAKEN TO BEAMAN DODGE CHRYSLER JEEP RAM FIAT (1705 S CHURCH ST, MURFREESBORO, TN 37130, (615) 895-5092) WHERE IT WAS DIAGNOSED THAT THE ENTIRE TRANSMISSION NEEDED TO BE REPLACED. THE DEALER WANTED TO REPLACE THE ENTIRE TRANSMISSION EVEN THOUGH ONLY THE PUMP MALFUNCTIONED. THE DEALER STATED THAT THERE WAS NO RECALL ON THE VEHICLE. THE MANUFACTURER HAD NOT BEEN CONTACTED. THE FAILURE MILEAGE WAS 101,525.
Mfg Campaign: 11142884
Recall Date: Oct 26, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TRANSMISSION FAILURE AT 60K MILES ERROR CODE LOSE OF HIDRAULIC PRESSURE
Corrective Action:
TRANSMISSION FAILURE AT 60K MILES ERROR CODE LOSE OF HIDRAULIC PRESSURE
Additional Notes:
TRANSMISSION FAILURE AT 60K MILES ERROR CODE LOSE OF HIDRAULIC PRESSURE
Mfg Campaign: 11143048
Recall Date: Oct 26, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
DRIVERS SIDE SUN VISOR WITH THE GARAGE DOOR OPENER BUILT INTO IT BROKE. THE CENTER CLASP WHICH HOLDS IT IN PLACE, HAS SPRONG. THEREFORE, IT FALLS DOWN.
Corrective Action:
DRIVERS SIDE SUN VISOR WITH THE GARAGE DOOR OPENER BUILT INTO IT BROKE. THE CENTER CLASP WHICH HOLDS IT IN PLACE, HAS SPRONG. THEREFORE, IT FALLS DOWN.
Additional Notes:
DRIVERS SIDE SUN VISOR WITH THE GARAGE DOOR OPENER BUILT INTO IT BROKE. THE CENTER CLASP WHICH HOLDS IT IN PLACE, HAS SPRONG. THEREFORE, IT FALLS DOWN.
Mfg Campaign: 11142110
Recall Date: Oct 23, 2018
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
MY GRANDPARENTS WERE COMING HOME FROM IL MONDAY NIGHT. MY GRANDFATHER DROVE STRAIGHT OFF A TURN AND HIT THE DITCH INTO SOME TREES. IT HAD A FRONTAL/ROLL OVER. MY GRANDFATHER (DRIVER) RECEIVED FACE FRACTURES, BUSTED RIB CAGE, AND A BROKEN LEG. HE IS CURRENTLY IN ICU. GRANDMOTHER WAS IN THE BACK LAYING DOWN FROM JUST HAVING BACK SURGERY. SHE HAD A COUPLE FRACTURED RIBS. THE AIRBAGS ON THE STEERING WHEEL AND DASH DID NOT GO OFF. THE SIDE CURTAIN AND SEAT AIRBAGS DID GO OFF.
Corrective Action:
MY GRANDPARENTS WERE COMING HOME FROM IL MONDAY NIGHT. MY GRANDFATHER DROVE STRAIGHT OFF A TURN AND HIT THE DITCH INTO SOME TREES. IT HAD A FRONTAL/ROLL OVER. MY GRANDFATHER (DRIVER) RECEIVED FACE FRACTURES, BUSTED RIB CAGE, AND A BROKEN LEG. HE IS CURRENTLY IN ICU. GRANDMOTHER WAS IN THE BACK LAYING DOWN FROM JUST HAVING BACK SURGERY. SHE HAD A COUPLE FRACTURED RIBS. THE AIRBAGS ON THE STEERING WHEEL AND DASH DID NOT GO OFF. THE SIDE CURTAIN AND SEAT AIRBAGS DID GO OFF.
Additional Notes:
MY GRANDPARENTS WERE COMING HOME FROM IL MONDAY NIGHT. MY GRANDFATHER DROVE STRAIGHT OFF A TURN AND HIT THE DITCH INTO SOME TREES. IT HAD A FRONTAL/ROLL OVER. MY GRANDFATHER (DRIVER) RECEIVED FACE FRACTURES, BUSTED RIB CAGE, AND A BROKEN LEG. HE IS CURRENTLY IN ICU. GRANDMOTHER WAS IN THE BACK LAYING DOWN FROM JUST HAVING BACK SURGERY. SHE HAD A COUPLE FRACTURED RIBS. THE AIRBAGS ON THE STEERING WHEEL AND DASH DID NOT GO OFF. THE SIDE CURTAIN AND SEAT AIRBAGS DID GO OFF.
Mfg Campaign: 11141595
Recall Date: Oct 20, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
BOUGHT 2016 CHRYSLER TOWN & COUNTRY VAN AT HILLSBORO CHRYLSER JEEP IN NH 4/12/17 -ODOMETER READING 19,152. BROUGHT VAN BACK 9/24/18 DUE TO SHIFTING ABNORMALITIES & RUMBLE STRIP TYPE ISSUE WHEN DRIVING WITH JUST OVER 41,000 MILES. CHRIS WEARE SAID DIAGNOSTICS DIDN'T SHOW THE PROBLEM BUT THEY DID A SOFTWARE UPGRADE TO CORRECT IT. WE LEFT & CAME BACK - THE ISSUE REAPPEARED IN FRONT OF DEALERSHIP. WE TOLD CHRIS W ISSUE WAS UNRESOLVED. CHRIS SAID DRIVE IT 100 MILES FOR THE VEHICLE TO RE-LEARN CORRECT SHIFTING PATTERN. DROVE 100+ MILES & IT STILL LURCHES FORWARD WHEN SHIFTING - ESP AROUND 40 MPH, WITH 2-1/4 RPMS, THEN IT FLIES OVER 3 RPMS & QUICKLY DROPS TO 1K RPM. IT HAPPENS AT OTHER SPEEDS BUT NOT AS OFTEN. ALSO ENGINE REVS AND RECEDES SEVERAL TIMES CLIMBING HILLS. 10/1/18 7:30 APPT AT HILLSBORO CHRYSLER TO RE-CHECK RUMBLE STRIP EFFECT & SHIFTING ISSUE AFTER DRIVING 100+ MILES SINCE LAST VISIT. SAW CHRIS W & GOT LOANER VEHICLE. RETURNED 2 HOURS LATER & WAS TOLD THEY DID A SOFTWARE RESET, & THE VAN NEEDED TO RE-LEARN OUR DRIVING HABITS, & TO DRIVE IT ANOTHER 200 MILES & THE PROBLEM SHOULD RESOLVE. WE WEREN'T ASKED TO SIGN PAPERWORK DURING EXCEPT FOR THE LOANER CAR. MILEAGE WAS 41,562. 10/4/18 - CALLED HILLSBORO CHRYSLER. SPOKE WITH CHRIS W - PROBLEM HASN'T RESOLVED & WE'VE DRIVEN 200+ MILES. MILEAGE IS 41,871. DURING THIS PHONE CONVERSATION, CHRIS SAID THERE IS NOTHING THEY CAN DO BECAUSE NO ERROR MESSAGES COME UP WHEN THEY HOOK IT UP TO THE COMPUTER - SAID THEIR COMPUTER IS NOT DETECTING ANY PROBLEMS AND HE SAID TO CONTINUE TO DRIVE IT TILL LIGHTS COME ON OR ENGINE FAILS. HE SAID IF THAT HAPPENS, CALL CHRYSLER FOR TOWING, AS IT IS COVERED UNDER THE DRIVE TRAIN WARRANTY. VAN HAS 41,871 MILES ON IT & CONTINUES TO SHIFT ROUGHLY & REV & RECEDE MANY TIMES GOING UPHILL, & THERE ARE STILL MANY TIMES WHEN IT FEELS LIKE WE ARE DRIVING ON RUMBLE STRIPS.
Corrective Action:
BOUGHT 2016 CHRYSLER TOWN & COUNTRY VAN AT HILLSBORO CHRYLSER JEEP IN NH 4/12/17 -ODOMETER READING 19,152. BROUGHT VAN BACK 9/24/18 DUE TO SHIFTING ABNORMALITIES & RUMBLE STRIP TYPE ISSUE WHEN DRIVING WITH JUST OVER 41,000 MILES. CHRIS WEARE SAID DIAGNOSTICS DIDN'T SHOW THE PROBLEM BUT THEY DID A SOFTWARE UPGRADE TO CORRECT IT. WE LEFT & CAME BACK - THE ISSUE REAPPEARED IN FRONT OF DEALERSHIP. WE TOLD CHRIS W ISSUE WAS UNRESOLVED. CHRIS SAID DRIVE IT 100 MILES FOR THE VEHICLE TO RE-LEARN CORRECT SHIFTING PATTERN. DROVE 100+ MILES & IT STILL LURCHES FORWARD WHEN SHIFTING - ESP AROUND 40 MPH, WITH 2-1/4 RPMS, THEN IT FLIES OVER 3 RPMS & QUICKLY DROPS TO 1K RPM. IT HAPPENS AT OTHER SPEEDS BUT NOT AS OFTEN. ALSO ENGINE REVS AND RECEDES SEVERAL TIMES CLIMBING HILLS. 10/1/18 7:30 APPT AT HILLSBORO CHRYSLER TO RE-CHECK RUMBLE STRIP EFFECT & SHIFTING ISSUE AFTER DRIVING 100+ MILES SINCE LAST VISIT. SAW CHRIS W & GOT LOANER VEHICLE. RETURNED 2 HOURS LATER & WAS TOLD THEY DID A SOFTWARE RESET, & THE VAN NEEDED TO RE-LEARN OUR DRIVING HABITS, & TO DRIVE IT ANOTHER 200 MILES & THE PROBLEM SHOULD RESOLVE. WE WEREN'T ASKED TO SIGN PAPERWORK DURING EXCEPT FOR THE LOANER CAR. MILEAGE WAS 41,562. 10/4/18 - CALLED HILLSBORO CHRYSLER. SPOKE WITH CHRIS W - PROBLEM HASN'T RESOLVED & WE'VE DRIVEN 200+ MILES. MILEAGE IS 41,871. DURING THIS PHONE CONVERSATION, CHRIS SAID THERE IS NOTHING THEY CAN DO BECAUSE NO ERROR MESSAGES COME UP WHEN THEY HOOK IT UP TO THE COMPUTER - SAID THEIR COMPUTER IS NOT DETECTING ANY PROBLEMS AND HE SAID TO CONTINUE TO DRIVE IT TILL LIGHTS COME ON OR ENGINE FAILS. HE SAID IF THAT HAPPENS, CALL CHRYSLER FOR TOWING, AS IT IS COVERED UNDER THE DRIVE TRAIN WARRANTY. VAN HAS 41,871 MILES ON IT & CONTINUES TO SHIFT ROUGHLY & REV & RECEDE MANY TIMES GOING UPHILL, & THERE ARE STILL MANY TIMES WHEN IT FEELS LIKE WE ARE DRIVING ON RUMBLE STRIPS.
Additional Notes:
BOUGHT 2016 CHRYSLER TOWN & COUNTRY VAN AT HILLSBORO CHRYLSER JEEP IN NH 4/12/17 -ODOMETER READING 19,152. BROUGHT VAN BACK 9/24/18 DUE TO SHIFTING ABNORMALITIES & RUMBLE STRIP TYPE ISSUE WHEN DRIVING WITH JUST OVER 41,000 MILES. CHRIS WEARE SAID DIAGNOSTICS DIDN'T SHOW THE PROBLEM BUT THEY DID A SOFTWARE UPGRADE TO CORRECT IT. WE LEFT & CAME BACK - THE ISSUE REAPPEARED IN FRONT OF DEALERSHIP. WE TOLD CHRIS W ISSUE WAS UNRESOLVED. CHRIS SAID DRIVE IT 100 MILES FOR THE VEHICLE TO RE-LEARN CORRECT SHIFTING PATTERN. DROVE 100+ MILES & IT STILL LURCHES FORWARD WHEN SHIFTING - ESP AROUND 40 MPH, WITH 2-1/4 RPMS, THEN IT FLIES OVER 3 RPMS & QUICKLY DROPS TO 1K RPM. IT HAPPENS AT OTHER SPEEDS BUT NOT AS OFTEN. ALSO ENGINE REVS AND RECEDES SEVERAL TIMES CLIMBING HILLS. 10/1/18 7:30 APPT AT HILLSBORO CHRYSLER TO RE-CHECK RUMBLE STRIP EFFECT & SHIFTING ISSUE AFTER DRIVING 100+ MILES SINCE LAST VISIT. SAW CHRIS W & GOT LOANER VEHICLE. RETURNED 2 HOURS LATER & WAS TOLD THEY DID A SOFTWARE RESET, & THE VAN NEEDED TO RE-LEARN OUR DRIVING HABITS, & TO DRIVE IT ANOTHER 200 MILES & THE PROBLEM SHOULD RESOLVE. WE WEREN'T ASKED TO SIGN PAPERWORK DURING EXCEPT FOR THE LOANER CAR. MILEAGE WAS 41,562. 10/4/18 - CALLED HILLSBORO CHRYSLER. SPOKE WITH CHRIS W - PROBLEM HASN'T RESOLVED & WE'VE DRIVEN 200+ MILES. MILEAGE IS 41,871. DURING THIS PHONE CONVERSATION, CHRIS SAID THERE IS NOTHING THEY CAN DO BECAUSE NO ERROR MESSAGES COME UP WHEN THEY HOOK IT UP TO THE COMPUTER - SAID THEIR COMPUTER IS NOT DETECTING ANY PROBLEMS AND HE SAID TO CONTINUE TO DRIVE IT TILL LIGHTS COME ON OR ENGINE FAILS. HE SAID IF THAT HAPPENS, CALL CHRYSLER FOR TOWING, AS IT IS COVERED UNDER THE DRIVE TRAIN WARRANTY. VAN HAS 41,871 MILES ON IT & CONTINUES TO SHIFT ROUGHLY & REV & RECEDE MANY TIMES GOING UPHILL, & THERE ARE STILL MANY TIMES WHEN IT FEELS LIKE WE ARE DRIVING ON RUMBLE STRIPS.
Mfg Campaign: 11138897
Recall Date: Oct 7, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
I HAVE A 2016 CHRYSLER TOWN AND COUNTRY CHRYSLER. AS I WAS DRIVING MY VEHICLE GOING ABOUT 50MPH, ON SEPT. 3, 2018, ON THE FEEDER ROAD ALONGSIDE THE FREEWAY, MY VAN STARTED TO SLOW DOWN AND WOULD NOT ACCELERATE. THERE WAS A LOUD WHINING NOISE COMING FROM THE VAN AND IT WOULD NOT SPEED UP WHEN I WOULD PRESS THE GAS. I WAS ABLE TO TURN ON TO THE STREET OF MY RESIDENCE BECAUSE I WAS NOT FAR. I HAD TO PUT ON MY HAZARD LIGHTS TO MAKE IT HOME ONLY GOING ABOUT 3-5MPH. THIS WAS VERY SCARY FOR ME BECAUSE MY SON WAS IN THE CAR AND OTHER CARS WERE ALMOST ABOUT TO HIT ME FROM BEHIND. I ONLY HAVE 69044 MILES ON THE VAN AND I MAINTAIN MY ROUTINE MAINTENANCE ON THE VAN THROUGH THE DEALERSHIP I PURCHASED IT FROM. THE TECH SAID THAT THE TRANSMISSION WAS THIRSTY FOR FLUID IN THE GEARS AND IT HAD BURNED UP ON THE INSIDE. HE SAID THAT THERE WAS NO TRAUMA OR DAMAGE TO THE TRANSMISSION AND NO LEAK FOUND. MY VAN SHOULD'VE BEEN ADDED TO THE RECALL LIST BECAUSE IT WAS MANUFACTURED IN NOVEMBER 2015 WHICH FALLS IN THE TIME FRAME AS THE VANS THAT MADE THE RECALL LIST AND MY COMPLAINT IS IDENTICAL TO THE RECALL (NHTSA CAMPAIGN NUMBER:16V461000)ISSUED ON JUNE 24, 2016. I TOOK VERY GOOD CARE OF MY VAN AND MADE SURE ALL MAINTENANCE SCHEDULES WERE KEPT. THIS IS A 3700.00 PROBLEM THAT I DO NOT HAVE MONEY TO PAY. THIS IS NOT FROM NORMAL WEAR AND TEAR NOR IS IT FROM NEGLECT. THIS IS A RESULT OF A MANUFACTURING DEFECT OR ERROR. PLEASE INVESTIGATE THIS CONCERN AS I KNOW I'M NOT THE ONLY ONE WITH THIS SAME PROBLEM.
Corrective Action:
I HAVE A 2016 CHRYSLER TOWN AND COUNTRY CHRYSLER. AS I WAS DRIVING MY VEHICLE GOING ABOUT 50MPH, ON SEPT. 3, 2018, ON THE FEEDER ROAD ALONGSIDE THE FREEWAY, MY VAN STARTED TO SLOW DOWN AND WOULD NOT ACCELERATE. THERE WAS A LOUD WHINING NOISE COMING FROM THE VAN AND IT WOULD NOT SPEED UP WHEN I WOULD PRESS THE GAS. I WAS ABLE TO TURN ON TO THE STREET OF MY RESIDENCE BECAUSE I WAS NOT FAR. I HAD TO PUT ON MY HAZARD LIGHTS TO MAKE IT HOME ONLY GOING ABOUT 3-5MPH. THIS WAS VERY SCARY FOR ME BECAUSE MY SON WAS IN THE CAR AND OTHER CARS WERE ALMOST ABOUT TO HIT ME FROM BEHIND. I ONLY HAVE 69044 MILES ON THE VAN AND I MAINTAIN MY ROUTINE MAINTENANCE ON THE VAN THROUGH THE DEALERSHIP I PURCHASED IT FROM. THE TECH SAID THAT THE TRANSMISSION WAS THIRSTY FOR FLUID IN THE GEARS AND IT HAD BURNED UP ON THE INSIDE. HE SAID THAT THERE WAS NO TRAUMA OR DAMAGE TO THE TRANSMISSION AND NO LEAK FOUND. MY VAN SHOULD'VE BEEN ADDED TO THE RECALL LIST BECAUSE IT WAS MANUFACTURED IN NOVEMBER 2015 WHICH FALLS IN THE TIME FRAME AS THE VANS THAT MADE THE RECALL LIST AND MY COMPLAINT IS IDENTICAL TO THE RECALL (NHTSA CAMPAIGN NUMBER:16V461000)ISSUED ON JUNE 24, 2016. I TOOK VERY GOOD CARE OF MY VAN AND MADE SURE ALL MAINTENANCE SCHEDULES WERE KEPT. THIS IS A 3700.00 PROBLEM THAT I DO NOT HAVE MONEY TO PAY. THIS IS NOT FROM NORMAL WEAR AND TEAR NOR IS IT FROM NEGLECT. THIS IS A RESULT OF A MANUFACTURING DEFECT OR ERROR. PLEASE INVESTIGATE THIS CONCERN AS I KNOW I'M NOT THE ONLY ONE WITH THIS SAME PROBLEM.
Additional Notes:
I HAVE A 2016 CHRYSLER TOWN AND COUNTRY CHRYSLER. AS I WAS DRIVING MY VEHICLE GOING ABOUT 50MPH, ON SEPT. 3, 2018, ON THE FEEDER ROAD ALONGSIDE THE FREEWAY, MY VAN STARTED TO SLOW DOWN AND WOULD NOT ACCELERATE. THERE WAS A LOUD WHINING NOISE COMING FROM THE VAN AND IT WOULD NOT SPEED UP WHEN I WOULD PRESS THE GAS. I WAS ABLE TO TURN ON TO THE STREET OF MY RESIDENCE BECAUSE I WAS NOT FAR. I HAD TO PUT ON MY HAZARD LIGHTS TO MAKE IT HOME ONLY GOING ABOUT 3-5MPH. THIS WAS VERY SCARY FOR ME BECAUSE MY SON WAS IN THE CAR AND OTHER CARS WERE ALMOST ABOUT TO HIT ME FROM BEHIND. I ONLY HAVE 69044 MILES ON THE VAN AND I MAINTAIN MY ROUTINE MAINTENANCE ON THE VAN THROUGH THE DEALERSHIP I PURCHASED IT FROM. THE TECH SAID THAT THE TRANSMISSION WAS THIRSTY FOR FLUID IN THE GEARS AND IT HAD BURNED UP ON THE INSIDE. HE SAID THAT THERE WAS NO TRAUMA OR DAMAGE TO THE TRANSMISSION AND NO LEAK FOUND. MY VAN SHOULD'VE BEEN ADDED TO THE RECALL LIST BECAUSE IT WAS MANUFACTURED IN NOVEMBER 2015 WHICH FALLS IN THE TIME FRAME AS THE VANS THAT MADE THE RECALL LIST AND MY COMPLAINT IS IDENTICAL TO THE RECALL (NHTSA CAMPAIGN NUMBER:16V461000)ISSUED ON JUNE 24, 2016. I TOOK VERY GOOD CARE OF MY VAN AND MADE SURE ALL MAINTENANCE SCHEDULES WERE KEPT. THIS IS A 3700.00 PROBLEM THAT I DO NOT HAVE MONEY TO PAY. THIS IS NOT FROM NORMAL WEAR AND TEAR NOR IS IT FROM NEGLECT. THIS IS A RESULT OF A MANUFACTURING DEFECT OR ERROR. PLEASE INVESTIGATE THIS CONCERN AS I KNOW I'M NOT THE ONLY ONE WITH THIS SAME PROBLEM.
Mfg Campaign: 11133177
Recall Date: Oct 3, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THIS IS THE THIRD TIME THE AIR CONDITIONING HAS FAILED. THE FIRST TIME NOTHING WAS FOUND. THEY PUT IN "FREON". THE SECOND TIME THEY FOUND THAT IT WAS THE EVAPORATOR LEAKING.. WE ARE WAITING TO TAKE IT ON FOR THREE TIME. THE DEALERSHIPS HAVEN'T BEEN ALL THAT ACCOMMODATING. BEING WITHOUT AC IN FLORIDA IS A REAL BUMMER.
Corrective Action:
THIS IS THE THIRD TIME THE AIR CONDITIONING HAS FAILED. THE FIRST TIME NOTHING WAS FOUND. THEY PUT IN "FREON". THE SECOND TIME THEY FOUND THAT IT WAS THE EVAPORATOR LEAKING.. WE ARE WAITING TO TAKE IT ON FOR THREE TIME. THE DEALERSHIPS HAVEN'T BEEN ALL THAT ACCOMMODATING. BEING WITHOUT AC IN FLORIDA IS A REAL BUMMER.
Additional Notes:
THIS IS THE THIRD TIME THE AIR CONDITIONING HAS FAILED. THE FIRST TIME NOTHING WAS FOUND. THEY PUT IN "FREON". THE SECOND TIME THEY FOUND THAT IT WAS THE EVAPORATOR LEAKING.. WE ARE WAITING TO TAKE IT ON FOR THREE TIME. THE DEALERSHIPS HAVEN'T BEEN ALL THAT ACCOMMODATING. BEING WITHOUT AC IN FLORIDA IS A REAL BUMMER.
Mfg Campaign: 11132354
Recall Date: Sep 30, 2018
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
THE HILL HOLDER BRAKE FEATURE DISENGAGES WHEN THE DRIVER DOOR IS OPENED. THE CAR WAS ON AN INCLINE FACING UP AT A STAND STILL. DO NOT KNOW IF THE SAME WILL HAPPEN IN THE REAR SEAT WHERE CHILDREN MAY JUMP OUT THINKING THE CAR IS STOPPED AND SECURE.
Corrective Action:
THE HILL HOLDER BRAKE FEATURE DISENGAGES WHEN THE DRIVER DOOR IS OPENED. THE CAR WAS ON AN INCLINE FACING UP AT A STAND STILL. DO NOT KNOW IF THE SAME WILL HAPPEN IN THE REAR SEAT WHERE CHILDREN MAY JUMP OUT THINKING THE CAR IS STOPPED AND SECURE.
Additional Notes:
THE HILL HOLDER BRAKE FEATURE DISENGAGES WHEN THE DRIVER DOOR IS OPENED. THE CAR WAS ON AN INCLINE FACING UP AT A STAND STILL. DO NOT KNOW IF THE SAME WILL HAPPEN IN THE REAR SEAT WHERE CHILDREN MAY JUMP OUT THINKING THE CAR IS STOPPED AND SECURE.
Mfg Campaign: 11131723
Recall Date: Sep 26, 2018
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
THE LEFT PASSENGER DOOR SLIDE WILL NOT OPEN, UNLOCK OR OPEN FROM OUTSIDE, INSIDE OR BY THE BUTTONS.
Corrective Action:
THE LEFT PASSENGER DOOR SLIDE WILL NOT OPEN, UNLOCK OR OPEN FROM OUTSIDE, INSIDE OR BY THE BUTTONS.
Additional Notes:
THE LEFT PASSENGER DOOR SLIDE WILL NOT OPEN, UNLOCK OR OPEN FROM OUTSIDE, INSIDE OR BY THE BUTTONS.
Mfg Campaign: 11129817
Recall Date: Sep 17, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
THE TRANSMISSION IS SLIPPING AND CAUSING UNEXPECTED DECELERATION. (LOUD WHINING NOISE FROM THE TRANS MODULE AREA. MY WIFE AND KIDS WERE IN TRAFFIC ON THE WAY TO SCHOOL WHEN THE VEHICLE/VAN LOST POWER AND HIGH REVVED THE ENGINE DUE TO ISSUES WITH THE TRANSMISSION. SHE WAS ABLE TO COAST OFF THE HIGHWAY INTO A PARKING LOT TO AVOID COLLISION. IT APPEARS THERE ARE RECALLS DUE TO BAD HYDRAULIC PUMP IN TRANS BUT THE SOMEHOW MY VEHICLE IS NOT INCLUDED ACCORDING TO THE DEALER. (RECALL S44/NHTSA 16V-461) I HAVE NO WAY OF VALIDATING THE PRODUCTION DATE OF MY VEHICLE. PLEASE COMPILE AND SEE IF OTHER CONSUMERS HAVE BEEN EXPOSED TO THIS HAZARD. PERHAPS THE RECALL NEEDS TO BE EXTENDED TO INCLUDE ADDITIONAL MAKE DATES.
Corrective Action:
THE TRANSMISSION IS SLIPPING AND CAUSING UNEXPECTED DECELERATION. (LOUD WHINING NOISE FROM THE TRANS MODULE AREA. MY WIFE AND KIDS WERE IN TRAFFIC ON THE WAY TO SCHOOL WHEN THE VEHICLE/VAN LOST POWER AND HIGH REVVED THE ENGINE DUE TO ISSUES WITH THE TRANSMISSION. SHE WAS ABLE TO COAST OFF THE HIGHWAY INTO A PARKING LOT TO AVOID COLLISION. IT APPEARS THERE ARE RECALLS DUE TO BAD HYDRAULIC PUMP IN TRANS BUT THE SOMEHOW MY VEHICLE IS NOT INCLUDED ACCORDING TO THE DEALER. (RECALL S44/NHTSA 16V-461) I HAVE NO WAY OF VALIDATING THE PRODUCTION DATE OF MY VEHICLE. PLEASE COMPILE AND SEE IF OTHER CONSUMERS HAVE BEEN EXPOSED TO THIS HAZARD. PERHAPS THE RECALL NEEDS TO BE EXTENDED TO INCLUDE ADDITIONAL MAKE DATES.
Additional Notes:
THE TRANSMISSION IS SLIPPING AND CAUSING UNEXPECTED DECELERATION. (LOUD WHINING NOISE FROM THE TRANS MODULE AREA. MY WIFE AND KIDS WERE IN TRAFFIC ON THE WAY TO SCHOOL WHEN THE VEHICLE/VAN LOST POWER AND HIGH REVVED THE ENGINE DUE TO ISSUES WITH THE TRANSMISSION. SHE WAS ABLE TO COAST OFF THE HIGHWAY INTO A PARKING LOT TO AVOID COLLISION. IT APPEARS THERE ARE RECALLS DUE TO BAD HYDRAULIC PUMP IN TRANS BUT THE SOMEHOW MY VEHICLE IS NOT INCLUDED ACCORDING TO THE DEALER. (RECALL S44/NHTSA 16V-461) I HAVE NO WAY OF VALIDATING THE PRODUCTION DATE OF MY VEHICLE. PLEASE COMPILE AND SEE IF OTHER CONSUMERS HAVE BEEN EXPOSED TO THIS HAZARD. PERHAPS THE RECALL NEEDS TO BE EXTENDED TO INCLUDE ADDITIONAL MAKE DATES.
Mfg Campaign: 11129892
Recall Date: Sep 17, 2018
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
THREE DIFFERENT TIMES THE GAS PEDAL., ON FULL ACCELERATION HAS STUCK TO THE FLOOR. LAST TIME WAS ON 31 AUGUST WHEN PULLED OUT OF THE LEE COUNTY FLORIDA VA CLINIC WHICH IS ON A CORNER AND TRAFFIC WAS DOING 15-20 MPH ABOVE THE 35 MPH LIMIT. U WAS IN LEFT LANE OF 4 LANE ROAD AND WHEN THE GAS PEDAL WOULD NOT RELEASE, AFTER STOMPING ON IT 3-4 TIMES AND AFTER CARS HAD PASSED ME ON THE RIGHT, I PUT IT IN NEUTRAL AND WAS, THE ENGINE WAS RACING FULL THROTTLE, ABLE TO PULL OF THE RIGHT HAND SHOULDER WHERE I AGAIN STOMPED COUPLE TIMES AND IT WOULD NOT RELEASE SO I SHUT IT OFF BEFORE THE ENGINE BLEW UP. AFTER I SHUT IT OFF, THE GAS PEDDLE DID RELEASE AND I WAS ABLE TO DRIVE IT BACK TO OUR RESIDENCE. I HAVE SINCE NOT PUT THE GAS PEDDLE TO THE FLOOR AS THIS HAD HAPPENED TWICE BEFORE. I HAVE NOT CONTACTED THE LOCAL CHRYSLER DEALER, DOUGLAS CHRYSLER IN VENICE ON THIS ISSUE BUT I PLAN ON TALKING TO THE SERVICE ADVISOR, (XXXX) THANK YOU PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT CONSUMER STATED THAT THE GAS PEDAL STUCK, SERVICE MANAGER, THROTTLE BODY APART AND CLEANED OUT CARBON. UPDATED 10/11/18*JB *AS THE CONSUMER STATED THE FLOOR MAT CAUSED THE GAS PEDAL TO BECOME STUCK. *JS
Corrective Action:
THREE DIFFERENT TIMES THE GAS PEDAL., ON FULL ACCELERATION HAS STUCK TO THE FLOOR. LAST TIME WAS ON 31 AUGUST WHEN PULLED OUT OF THE LEE COUNTY FLORIDA VA CLINIC WHICH IS ON A CORNER AND TRAFFIC WAS DOING 15-20 MPH ABOVE THE 35 MPH LIMIT. U WAS IN LEFT LANE OF 4 LANE ROAD AND WHEN THE GAS PEDAL WOULD NOT RELEASE, AFTER STOMPING ON IT 3-4 TIMES AND AFTER CARS HAD PASSED ME ON THE RIGHT, I PUT IT IN NEUTRAL AND WAS, THE ENGINE WAS RACING FULL THROTTLE, ABLE TO PULL OF THE RIGHT HAND SHOULDER WHERE I AGAIN STOMPED COUPLE TIMES AND IT WOULD NOT RELEASE SO I SHUT IT OFF BEFORE THE ENGINE BLEW UP. AFTER I SHUT IT OFF, THE GAS PEDDLE DID RELEASE AND I WAS ABLE TO DRIVE IT BACK TO OUR RESIDENCE. I HAVE SINCE NOT PUT THE GAS PEDDLE TO THE FLOOR AS THIS HAD HAPPENED TWICE BEFORE. I HAVE NOT CONTACTED THE LOCAL CHRYSLER DEALER, DOUGLAS CHRYSLER IN VENICE ON THIS ISSUE BUT I PLAN ON TALKING TO THE SERVICE ADVISOR, (XXXX) THANK YOU PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT CONSUMER STATED THAT THE GAS PEDAL STUCK, SERVICE MANAGER, THROTTLE BODY APART AND CLEANED OUT CARBON. UPDATED 10/11/18*JB *AS THE CONSUMER STATED THE FLOOR MAT CAUSED THE GAS PEDAL TO BECOME STUCK. *JS
Additional Notes:
THREE DIFFERENT TIMES THE GAS PEDAL., ON FULL ACCELERATION HAS STUCK TO THE FLOOR. LAST TIME WAS ON 31 AUGUST WHEN PULLED OUT OF THE LEE COUNTY FLORIDA VA CLINIC WHICH IS ON A CORNER AND TRAFFIC WAS DOING 15-20 MPH ABOVE THE 35 MPH LIMIT. U WAS IN LEFT LANE OF 4 LANE ROAD AND WHEN THE GAS PEDAL WOULD NOT RELEASE, AFTER STOMPING ON IT 3-4 TIMES AND AFTER CARS HAD PASSED ME ON THE RIGHT, I PUT IT IN NEUTRAL AND WAS, THE ENGINE WAS RACING FULL THROTTLE, ABLE TO PULL OF THE RIGHT HAND SHOULDER WHERE I AGAIN STOMPED COUPLE TIMES AND IT WOULD NOT RELEASE SO I SHUT IT OFF BEFORE THE ENGINE BLEW UP. AFTER I SHUT IT OFF, THE GAS PEDDLE DID RELEASE AND I WAS ABLE TO DRIVE IT BACK TO OUR RESIDENCE. I HAVE SINCE NOT PUT THE GAS PEDDLE TO THE FLOOR AS THIS HAD HAPPENED TWICE BEFORE. I HAVE NOT CONTACTED THE LOCAL CHRYSLER DEALER, DOUGLAS CHRYSLER IN VENICE ON THIS ISSUE BUT I PLAN ON TALKING TO THE SERVICE ADVISOR, (XXXX) THANK YOU PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT CONSUMER STATED THAT THE GAS PEDAL STUCK, SERVICE MANAGER, THROTTLE BODY APART AND CLEANED OUT CARBON. UPDATED 10/11/18*JB *AS THE CONSUMER STATED THE FLOOR MAT CAUSED THE GAS PEDAL TO BECOME STUCK. *JS
Mfg Campaign: 11129265
Recall Date: Sep 13, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE STOPPED MOVING. THE CONTACT STATED THAT THE ENGINE WAS STILL RUNNING, BUT THE ACCELERATOR PEDAL FELT AS IF THE GEAR WERE IN NEUTRAL. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO HOFFMAN CHRYSLER JEEP DODGE RAM (301-733-5000, LOCATED AT 171 S EDGEWOOD DR, HAGERSTOWN, MD 21740) WHERE IT WAS DIAGNOSED THAT THE PUMP WENT OUT IN THE TRANSMISSION AND CAUSED THE TRANSMISSION TO FAIL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE FAILURE MILEAGE WAS 66,552.
Corrective Action:
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE STOPPED MOVING. THE CONTACT STATED THAT THE ENGINE WAS STILL RUNNING, BUT THE ACCELERATOR PEDAL FELT AS IF THE GEAR WERE IN NEUTRAL. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO HOFFMAN CHRYSLER JEEP DODGE RAM (301-733-5000, LOCATED AT 171 S EDGEWOOD DR, HAGERSTOWN, MD 21740) WHERE IT WAS DIAGNOSED THAT THE PUMP WENT OUT IN THE TRANSMISSION AND CAUSED THE TRANSMISSION TO FAIL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE FAILURE MILEAGE WAS 66,552.
Additional Notes:
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE STOPPED MOVING. THE CONTACT STATED THAT THE ENGINE WAS STILL RUNNING, BUT THE ACCELERATOR PEDAL FELT AS IF THE GEAR WERE IN NEUTRAL. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO HOFFMAN CHRYSLER JEEP DODGE RAM (301-733-5000, LOCATED AT 171 S EDGEWOOD DR, HAGERSTOWN, MD 21740) WHERE IT WAS DIAGNOSED THAT THE PUMP WENT OUT IN THE TRANSMISSION AND CAUSED THE TRANSMISSION TO FAIL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE FAILURE MILEAGE WAS 66,552.
Mfg Campaign: 11128564
Recall Date: Sep 10, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE REAR AC EVAPORATOR BOX DEVELOPED A LEAK AT 60,100 MILES. R-134A IS AUDIBLY HISSING FROM ABOVE TXV WHILE VEHICLE IS RUNNING WITH AC ON. VISIBLE OIL COMING FROM TXV AREA. RUBBER RECTANGULAR SEALING DEVICE AROUND THE TXV HAS ROTTED/DETERIORATED. MANUFACTURE DATE OF VEHICLE PLACES VEHICLE AT 3 YEARS OLD AT TIME OF PART FAILURE.
Corrective Action:
THE REAR AC EVAPORATOR BOX DEVELOPED A LEAK AT 60,100 MILES. R-134A IS AUDIBLY HISSING FROM ABOVE TXV WHILE VEHICLE IS RUNNING WITH AC ON. VISIBLE OIL COMING FROM TXV AREA. RUBBER RECTANGULAR SEALING DEVICE AROUND THE TXV HAS ROTTED/DETERIORATED. MANUFACTURE DATE OF VEHICLE PLACES VEHICLE AT 3 YEARS OLD AT TIME OF PART FAILURE.
Additional Notes:
THE REAR AC EVAPORATOR BOX DEVELOPED A LEAK AT 60,100 MILES. R-134A IS AUDIBLY HISSING FROM ABOVE TXV WHILE VEHICLE IS RUNNING WITH AC ON. VISIBLE OIL COMING FROM TXV AREA. RUBBER RECTANGULAR SEALING DEVICE AROUND THE TXV HAS ROTTED/DETERIORATED. MANUFACTURE DATE OF VEHICLE PLACES VEHICLE AT 3 YEARS OLD AT TIME OF PART FAILURE.
Mfg Campaign: 11128272
Recall Date: Sep 8, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE DOOR LOCKS TO THE SLIDING DOOR FOR THE DRIVER SIDE HAS PERMANENTLY LOCKED IS SELF AND IT CANNOT BE MANUALLY UP-LOCKED. THE DOOR CANNOT BE OPENED FROM THE INSIDE OR OUTSIDE AND THERE IS NOT KEY HOLE TO EVEN ALLOW ME TO TRY A KEY TO UNLOCK IT. ALSO THE PASSENGER SIDE APPEARS TO START GOING OUT SO SOON I WILL HAVE 2 DOORS THAT DON'T OPEN AND POTENTIALLY COULD TRAP ANYONE IN THE BACK OF THE CAR.
Corrective Action:
THE DOOR LOCKS TO THE SLIDING DOOR FOR THE DRIVER SIDE HAS PERMANENTLY LOCKED IS SELF AND IT CANNOT BE MANUALLY UP-LOCKED. THE DOOR CANNOT BE OPENED FROM THE INSIDE OR OUTSIDE AND THERE IS NOT KEY HOLE TO EVEN ALLOW ME TO TRY A KEY TO UNLOCK IT. ALSO THE PASSENGER SIDE APPEARS TO START GOING OUT SO SOON I WILL HAVE 2 DOORS THAT DON'T OPEN AND POTENTIALLY COULD TRAP ANYONE IN THE BACK OF THE CAR.
Additional Notes:
THE DOOR LOCKS TO THE SLIDING DOOR FOR THE DRIVER SIDE HAS PERMANENTLY LOCKED IS SELF AND IT CANNOT BE MANUALLY UP-LOCKED. THE DOOR CANNOT BE OPENED FROM THE INSIDE OR OUTSIDE AND THERE IS NOT KEY HOLE TO EVEN ALLOW ME TO TRY A KEY TO UNLOCK IT. ALSO THE PASSENGER SIDE APPEARS TO START GOING OUT SO SOON I WILL HAVE 2 DOORS THAT DON'T OPEN AND POTENTIALLY COULD TRAP ANYONE IN THE BACK OF THE CAR.
Mfg Campaign: 11123034
Recall Date: Aug 28, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
SLIDING REAR PASSENGER DOORS CLOSED AND PERMANTELY LOCKED. DOOR MANUAL LOCK WILL NOT MOVE AND ALL ELECTRIAL DOOR OPEN SWITCHES WILL NOT OPEN DOOR. MESSAGE APPEARS ON DASHPANEL TO "UNLOCK DOOR TO OPERATE". ONE FAILURE OCCURED ABOUT 10 MONTHS AGO AND THE LEFT SIDE DOOR FAILED SUNDAY AUGUST 26. HAD MOVED VEHICLE FROM ONE PARKING AREA TO ANOTHER SHORT DISTANCE AND TRIED TO OPEN DOOR WITHOUT SUCCESS AND WITH SAME MESSAGE ON DASHPANEL. HAVE NO WAY TO REMOVE PASSENGERS FROM REAR OF VEHICLE EXCEPT THROUGH REAR LIFT HATCH IN CASE OF EMERGENCY. DOORS HAVE NO WAY TO OPERATE MANUALLY. HAVE CONTACTED 2 DIFFERENT DEALERSHIPS AND BOTH KEEP SAYING DOOR LOCK ACTUATORS HAVE FAILED. BUT NO WAY TO OPERATE MANUALLY WHEN LOCKED? TO US 70+ YEAR OLDS THIS IS VERY ALARMING
Corrective Action:
SLIDING REAR PASSENGER DOORS CLOSED AND PERMANTELY LOCKED. DOOR MANUAL LOCK WILL NOT MOVE AND ALL ELECTRIAL DOOR OPEN SWITCHES WILL NOT OPEN DOOR. MESSAGE APPEARS ON DASHPANEL TO "UNLOCK DOOR TO OPERATE". ONE FAILURE OCCURED ABOUT 10 MONTHS AGO AND THE LEFT SIDE DOOR FAILED SUNDAY AUGUST 26. HAD MOVED VEHICLE FROM ONE PARKING AREA TO ANOTHER SHORT DISTANCE AND TRIED TO OPEN DOOR WITHOUT SUCCESS AND WITH SAME MESSAGE ON DASHPANEL. HAVE NO WAY TO REMOVE PASSENGERS FROM REAR OF VEHICLE EXCEPT THROUGH REAR LIFT HATCH IN CASE OF EMERGENCY. DOORS HAVE NO WAY TO OPERATE MANUALLY. HAVE CONTACTED 2 DIFFERENT DEALERSHIPS AND BOTH KEEP SAYING DOOR LOCK ACTUATORS HAVE FAILED. BUT NO WAY TO OPERATE MANUALLY WHEN LOCKED? TO US 70+ YEAR OLDS THIS IS VERY ALARMING
Additional Notes:
SLIDING REAR PASSENGER DOORS CLOSED AND PERMANTELY LOCKED. DOOR MANUAL LOCK WILL NOT MOVE AND ALL ELECTRIAL DOOR OPEN SWITCHES WILL NOT OPEN DOOR. MESSAGE APPEARS ON DASHPANEL TO "UNLOCK DOOR TO OPERATE". ONE FAILURE OCCURED ABOUT 10 MONTHS AGO AND THE LEFT SIDE DOOR FAILED SUNDAY AUGUST 26. HAD MOVED VEHICLE FROM ONE PARKING AREA TO ANOTHER SHORT DISTANCE AND TRIED TO OPEN DOOR WITHOUT SUCCESS AND WITH SAME MESSAGE ON DASHPANEL. HAVE NO WAY TO REMOVE PASSENGERS FROM REAR OF VEHICLE EXCEPT THROUGH REAR LIFT HATCH IN CASE OF EMERGENCY. DOORS HAVE NO WAY TO OPERATE MANUALLY. HAVE CONTACTED 2 DIFFERENT DEALERSHIPS AND BOTH KEEP SAYING DOOR LOCK ACTUATORS HAVE FAILED. BUT NO WAY TO OPERATE MANUALLY WHEN LOCKED? TO US 70+ YEAR OLDS THIS IS VERY ALARMING
Mfg Campaign: 11122665
Recall Date: Aug 27, 2018
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
AIR BAG INDICATOR LIGHT STAYS ON THE ENTIRE TIME WHILE DRIVING. IT HAS BEEN DOING THIS SINCE 50,000 MILES. OUR DEALER WAS NO HELP WITH THE SITUATION.
Corrective Action:
AIR BAG INDICATOR LIGHT STAYS ON THE ENTIRE TIME WHILE DRIVING. IT HAS BEEN DOING THIS SINCE 50,000 MILES. OUR DEALER WAS NO HELP WITH THE SITUATION.
Additional Notes:
AIR BAG INDICATOR LIGHT STAYS ON THE ENTIRE TIME WHILE DRIVING. IT HAS BEEN DOING THIS SINCE 50,000 MILES. OUR DEALER WAS NO HELP WITH THE SITUATION.
Mfg Campaign: 11120771
Recall Date: Aug 18, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE LOST POWER AND THE STEERING WHEEL SEIZED WITHOUT WARNING. THE DRIVER WAS ABLE TO RESTART THE VEHICLE IN THE MIDDLE OF TRAFFIC. THE CONTACT STATED THAT THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO UNIVERSITY CHRYSLER DODGE JEEP RAM FIAT OF ANNISTON (1229 S QUINTARD AVE, ANNISTON, AL 36201, (888) 711-7834) WHERE DIAGNOSTIC TESTING WAS COMPLETED, BUT NO FAILURE CODE WAS FOUND. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS OPENED. THE APPROXIMATE FAILURE MILEAGE WAS 66,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE LOST POWER AND THE STEERING WHEEL SEIZED WITHOUT WARNING. THE DRIVER WAS ABLE TO RESTART THE VEHICLE IN THE MIDDLE OF TRAFFIC. THE CONTACT STATED THAT THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO UNIVERSITY CHRYSLER DODGE JEEP RAM FIAT OF ANNISTON (1229 S QUINTARD AVE, ANNISTON, AL 36201, (888) 711-7834) WHERE DIAGNOSTIC TESTING WAS COMPLETED, BUT NO FAILURE CODE WAS FOUND. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS OPENED. THE APPROXIMATE FAILURE MILEAGE WAS 66,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE LOST POWER AND THE STEERING WHEEL SEIZED WITHOUT WARNING. THE DRIVER WAS ABLE TO RESTART THE VEHICLE IN THE MIDDLE OF TRAFFIC. THE CONTACT STATED THAT THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO UNIVERSITY CHRYSLER DODGE JEEP RAM FIAT OF ANNISTON (1229 S QUINTARD AVE, ANNISTON, AL 36201, (888) 711-7834) WHERE DIAGNOSTIC TESTING WAS COMPLETED, BUT NO FAILURE CODE WAS FOUND. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS OPENED. THE APPROXIMATE FAILURE MILEAGE WAS 66,000.
Mfg Campaign: 11111145
Recall Date: Jul 13, 2018
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE LOST POWER AND THE STEERING WHEEL SEIZED WITHOUT WARNING. THE DRIVER WAS ABLE TO RESTART THE VEHICLE IN THE MIDDLE OF TRAFFIC. THE CONTACT STATED THAT THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO UNIVERSITY CHRYSLER DODGE JEEP RAM FIAT OF ANNISTON (1229 S QUINTARD AVE, ANNISTON, AL 36201, (888) 711-7834) WHERE DIAGNOSTIC TESTING WAS COMPLETED, BUT NO FAILURE CODE WAS FOUND. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS OPENED. THE APPROXIMATE FAILURE MILEAGE WAS 66,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE LOST POWER AND THE STEERING WHEEL SEIZED WITHOUT WARNING. THE DRIVER WAS ABLE TO RESTART THE VEHICLE IN THE MIDDLE OF TRAFFIC. THE CONTACT STATED THAT THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO UNIVERSITY CHRYSLER DODGE JEEP RAM FIAT OF ANNISTON (1229 S QUINTARD AVE, ANNISTON, AL 36201, (888) 711-7834) WHERE DIAGNOSTIC TESTING WAS COMPLETED, BUT NO FAILURE CODE WAS FOUND. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS OPENED. THE APPROXIMATE FAILURE MILEAGE WAS 66,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE LOST POWER AND THE STEERING WHEEL SEIZED WITHOUT WARNING. THE DRIVER WAS ABLE TO RESTART THE VEHICLE IN THE MIDDLE OF TRAFFIC. THE CONTACT STATED THAT THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO UNIVERSITY CHRYSLER DODGE JEEP RAM FIAT OF ANNISTON (1229 S QUINTARD AVE, ANNISTON, AL 36201, (888) 711-7834) WHERE DIAGNOSTIC TESTING WAS COMPLETED, BUT NO FAILURE CODE WAS FOUND. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS OPENED. THE APPROXIMATE FAILURE MILEAGE WAS 66,000.
Mfg Campaign: 11111145
Recall Date: Jul 13, 2018
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