Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T82
Recall Date: Dec 21, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Chrysler Town & Country, Dodge Grand Caravan vehicles manufactured July 31, 2015, to April 18, 2016, 2016 Dodge Journey vehicles manufactured August 17, 2015, to January 29, 2016, and 2016 RAM ProMaster vehicles manufactured August 15, 2016, to April 15, 2016. The transmission pump may seize causing a loss of hydraulic pressure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S44
Recall Date: Jun 24, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2016 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured March 16, 2016, to March 17, 2016. The nuts on the third row seatbacks were incorrectly torqued and may become loose.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S37
Recall Date: May 16, 2016
Chrysler (fca Us Llc)
Safety Issue:
FCA US LLC (Chrysler) is recalling certain model year 2015-2016 Chrysler Town and Country, and 2014-2015 Dodge Grand Caravan vehicles manufactured August 16, 2014, to December 5, 2015. The windshield on the affected vehicles may have been installed using expired urethane primer, allowing the windshield to become displaced in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 212, "Windshield Mounting."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S02
Recall Date: Jan 28, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler Group LLC (Chrysler) is recalling certain model year 2016 Chrysler Town and Country and Dodge Grand Caravan vehicles manufactured August 19, 2015 to August 27, 2015. In the affected vehicles, the bolts that attach the hood striker may loosen and, as a result, the hood may open unexpectedly while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R53
Recall Date: Sep 24, 2015
Consumer Complaints
645 ComplaintsChrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WE HAD JUST TURNED INTO OUR SUBDIVISION AND ALL THE LIGHTS IN THE DASH ILLUMINATED, THE WINDSHIELD WIPERS TURNED ON AND THEN WHILE DRIVING DOWN THE ROAD THE ENGINE SHUT OFF. WE WERE TRAVELING AT A LOW SPEED SO WHEN THE VAN CAME TO A STOP WE WERE ABLE TO RESTART IT. THE DEALERSHIP DIDN'T SOUND TO CONCERNED AND ARE GOING TO LOOK AT THE VAN ON THURSDAY. I'M EXTREMELY DISAPPOINTED WITH THEIR RESPONSE AS THIS COULD HAVE EASILY HAPPENED WITH MY KIDS IN THE CAR WHEN IT WAS TRAVELING AT A HIGHER RATE OF SPEED.
Corrective Action:
WE HAD JUST TURNED INTO OUR SUBDIVISION AND ALL THE LIGHTS IN THE DASH ILLUMINATED, THE WINDSHIELD WIPERS TURNED ON AND THEN WHILE DRIVING DOWN THE ROAD THE ENGINE SHUT OFF. WE WERE TRAVELING AT A LOW SPEED SO WHEN THE VAN CAME TO A STOP WE WERE ABLE TO RESTART IT. THE DEALERSHIP DIDN'T SOUND TO CONCERNED AND ARE GOING TO LOOK AT THE VAN ON THURSDAY. I'M EXTREMELY DISAPPOINTED WITH THEIR RESPONSE AS THIS COULD HAVE EASILY HAPPENED WITH MY KIDS IN THE CAR WHEN IT WAS TRAVELING AT A HIGHER RATE OF SPEED.
Additional Notes:
WE HAD JUST TURNED INTO OUR SUBDIVISION AND ALL THE LIGHTS IN THE DASH ILLUMINATED, THE WINDSHIELD WIPERS TURNED ON AND THEN WHILE DRIVING DOWN THE ROAD THE ENGINE SHUT OFF. WE WERE TRAVELING AT A LOW SPEED SO WHEN THE VAN CAME TO A STOP WE WERE ABLE TO RESTART IT. THE DEALERSHIP DIDN'T SOUND TO CONCERNED AND ARE GOING TO LOOK AT THE VAN ON THURSDAY. I'M EXTREMELY DISAPPOINTED WITH THEIR RESPONSE AS THIS COULD HAVE EASILY HAPPENED WITH MY KIDS IN THE CAR WHEN IT WAS TRAVELING AT A HIGHER RATE OF SPEED.
Mfg Campaign: 10970079
Recall Date: Apr 3, 2017
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
WE HAD JUST TURNED INTO OUR SUBDIVISION AND ALL THE LIGHTS IN THE DASH ILLUMINATED, THE WINDSHIELD WIPERS TURNED ON AND THEN WHILE DRIVING DOWN THE ROAD THE ENGINE SHUT OFF. WE WERE TRAVELING AT A LOW SPEED SO WHEN THE VAN CAME TO A STOP WE WERE ABLE TO RESTART IT. THE DEALERSHIP DIDN'T SOUND TO CONCERNED AND ARE GOING TO LOOK AT THE VAN ON THURSDAY. I'M EXTREMELY DISAPPOINTED WITH THEIR RESPONSE AS THIS COULD HAVE EASILY HAPPENED WITH MY KIDS IN THE CAR WHEN IT WAS TRAVELING AT A HIGHER RATE OF SPEED.
Corrective Action:
WE HAD JUST TURNED INTO OUR SUBDIVISION AND ALL THE LIGHTS IN THE DASH ILLUMINATED, THE WINDSHIELD WIPERS TURNED ON AND THEN WHILE DRIVING DOWN THE ROAD THE ENGINE SHUT OFF. WE WERE TRAVELING AT A LOW SPEED SO WHEN THE VAN CAME TO A STOP WE WERE ABLE TO RESTART IT. THE DEALERSHIP DIDN'T SOUND TO CONCERNED AND ARE GOING TO LOOK AT THE VAN ON THURSDAY. I'M EXTREMELY DISAPPOINTED WITH THEIR RESPONSE AS THIS COULD HAVE EASILY HAPPENED WITH MY KIDS IN THE CAR WHEN IT WAS TRAVELING AT A HIGHER RATE OF SPEED.
Additional Notes:
WE HAD JUST TURNED INTO OUR SUBDIVISION AND ALL THE LIGHTS IN THE DASH ILLUMINATED, THE WINDSHIELD WIPERS TURNED ON AND THEN WHILE DRIVING DOWN THE ROAD THE ENGINE SHUT OFF. WE WERE TRAVELING AT A LOW SPEED SO WHEN THE VAN CAME TO A STOP WE WERE ABLE TO RESTART IT. THE DEALERSHIP DIDN'T SOUND TO CONCERNED AND ARE GOING TO LOOK AT THE VAN ON THURSDAY. I'M EXTREMELY DISAPPOINTED WITH THEIR RESPONSE AS THIS COULD HAVE EASILY HAPPENED WITH MY KIDS IN THE CAR WHEN IT WAS TRAVELING AT A HIGHER RATE OF SPEED.
Mfg Campaign: 10970079
Recall Date: Apr 3, 2017
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
WE HAD JUST TURNED INTO OUR SUBDIVISION AND ALL THE LIGHTS IN THE DASH ILLUMINATED, THE WINDSHIELD WIPERS TURNED ON AND THEN WHILE DRIVING DOWN THE ROAD THE ENGINE SHUT OFF. WE WERE TRAVELING AT A LOW SPEED SO WHEN THE VAN CAME TO A STOP WE WERE ABLE TO RESTART IT. THE DEALERSHIP DIDN'T SOUND TO CONCERNED AND ARE GOING TO LOOK AT THE VAN ON THURSDAY. I'M EXTREMELY DISAPPOINTED WITH THEIR RESPONSE AS THIS COULD HAVE EASILY HAPPENED WITH MY KIDS IN THE CAR WHEN IT WAS TRAVELING AT A HIGHER RATE OF SPEED.
Corrective Action:
WE HAD JUST TURNED INTO OUR SUBDIVISION AND ALL THE LIGHTS IN THE DASH ILLUMINATED, THE WINDSHIELD WIPERS TURNED ON AND THEN WHILE DRIVING DOWN THE ROAD THE ENGINE SHUT OFF. WE WERE TRAVELING AT A LOW SPEED SO WHEN THE VAN CAME TO A STOP WE WERE ABLE TO RESTART IT. THE DEALERSHIP DIDN'T SOUND TO CONCERNED AND ARE GOING TO LOOK AT THE VAN ON THURSDAY. I'M EXTREMELY DISAPPOINTED WITH THEIR RESPONSE AS THIS COULD HAVE EASILY HAPPENED WITH MY KIDS IN THE CAR WHEN IT WAS TRAVELING AT A HIGHER RATE OF SPEED.
Additional Notes:
WE HAD JUST TURNED INTO OUR SUBDIVISION AND ALL THE LIGHTS IN THE DASH ILLUMINATED, THE WINDSHIELD WIPERS TURNED ON AND THEN WHILE DRIVING DOWN THE ROAD THE ENGINE SHUT OFF. WE WERE TRAVELING AT A LOW SPEED SO WHEN THE VAN CAME TO A STOP WE WERE ABLE TO RESTART IT. THE DEALERSHIP DIDN'T SOUND TO CONCERNED AND ARE GOING TO LOOK AT THE VAN ON THURSDAY. I'M EXTREMELY DISAPPOINTED WITH THEIR RESPONSE AS THIS COULD HAVE EASILY HAPPENED WITH MY KIDS IN THE CAR WHEN IT WAS TRAVELING AT A HIGHER RATE OF SPEED.
Mfg Campaign: 10970079
Recall Date: Apr 3, 2017
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TRANSMISSION FAILURE
Corrective Action:
TRANSMISSION FAILURE
Additional Notes:
TRANSMISSION FAILURE
Mfg Campaign: 10956968
Recall Date: Feb 25, 2017
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TRANSMISSION FAILURE
Corrective Action:
TRANSMISSION FAILURE
Additional Notes:
TRANSMISSION FAILURE
Mfg Campaign: 10956968
Recall Date: Feb 25, 2017
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
"TAKATA RECALL"... I BOUGHT 2016 CHRYSLER TOWN & COUNTRY TOURING COUPLE OF MONTHS BACK & IT'S HAVE 27,500 MILES ON IT. SINCE I START DRIVING THIS CAR IT'S HAVING AN ISSUE WITH SHIFTING THE GEARS. THE RPM GOES UP TO 4000 TO 5000 RPM & THEN IT'S START SHIFTING THE GEARS ALSO WHEN I DRIVE THE CAR ON HIGHWAY AND PUT CAR ON CRUISE CONTROL THE RPM STAYS NEAR BY 3000 TO 4000RPM. WHEN I PRESS THE ACCELERATOR IT'S NEVER TAKE QUICK PICK IT'S ALWAYS TAKE LONG TIME FOR PICK THE SPEED AND THE ENGINE OR TRANSMISSION MAKE SOME HEAVY NOISE. I TOOK THE CAR AT CHRYSLER DEALERSHIP & AS PER THEM THERE IS NO PROBLEM AT ALL BUT SERIOUSLY I'M NOT SURE THEY CHECKED MY CAR PROPERLY OR NOT. AS PER ME THE GEAR IS NOT SHIFTING SMOOTHLY & QUICKLY AS IT'S SUPPOSED TO BE. *TR
Corrective Action:
"TAKATA RECALL"... I BOUGHT 2016 CHRYSLER TOWN & COUNTRY TOURING COUPLE OF MONTHS BACK & IT'S HAVE 27,500 MILES ON IT. SINCE I START DRIVING THIS CAR IT'S HAVING AN ISSUE WITH SHIFTING THE GEARS. THE RPM GOES UP TO 4000 TO 5000 RPM & THEN IT'S START SHIFTING THE GEARS ALSO WHEN I DRIVE THE CAR ON HIGHWAY AND PUT CAR ON CRUISE CONTROL THE RPM STAYS NEAR BY 3000 TO 4000RPM. WHEN I PRESS THE ACCELERATOR IT'S NEVER TAKE QUICK PICK IT'S ALWAYS TAKE LONG TIME FOR PICK THE SPEED AND THE ENGINE OR TRANSMISSION MAKE SOME HEAVY NOISE. I TOOK THE CAR AT CHRYSLER DEALERSHIP & AS PER THEM THERE IS NO PROBLEM AT ALL BUT SERIOUSLY I'M NOT SURE THEY CHECKED MY CAR PROPERLY OR NOT. AS PER ME THE GEAR IS NOT SHIFTING SMOOTHLY & QUICKLY AS IT'S SUPPOSED TO BE. *TR
Additional Notes:
"TAKATA RECALL"... I BOUGHT 2016 CHRYSLER TOWN & COUNTRY TOURING COUPLE OF MONTHS BACK & IT'S HAVE 27,500 MILES ON IT. SINCE I START DRIVING THIS CAR IT'S HAVING AN ISSUE WITH SHIFTING THE GEARS. THE RPM GOES UP TO 4000 TO 5000 RPM & THEN IT'S START SHIFTING THE GEARS ALSO WHEN I DRIVE THE CAR ON HIGHWAY AND PUT CAR ON CRUISE CONTROL THE RPM STAYS NEAR BY 3000 TO 4000RPM. WHEN I PRESS THE ACCELERATOR IT'S NEVER TAKE QUICK PICK IT'S ALWAYS TAKE LONG TIME FOR PICK THE SPEED AND THE ENGINE OR TRANSMISSION MAKE SOME HEAVY NOISE. I TOOK THE CAR AT CHRYSLER DEALERSHIP & AS PER THEM THERE IS NO PROBLEM AT ALL BUT SERIOUSLY I'M NOT SURE THEY CHECKED MY CAR PROPERLY OR NOT. AS PER ME THE GEAR IS NOT SHIFTING SMOOTHLY & QUICKLY AS IT'S SUPPOSED TO BE. *TR
Mfg Campaign: 10946550
Recall Date: Jan 19, 2017
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
"TAKATA RECALL"... I BOUGHT 2016 CHRYSLER TOWN & COUNTRY TOURING COUPLE OF MONTHS BACK & IT'S HAVE 27,500 MILES ON IT. SINCE I START DRIVING THIS CAR IT'S HAVING AN ISSUE WITH SHIFTING THE GEARS. THE RPM GOES UP TO 4000 TO 5000 RPM & THEN IT'S START SHIFTING THE GEARS ALSO WHEN I DRIVE THE CAR ON HIGHWAY AND PUT CAR ON CRUISE CONTROL THE RPM STAYS NEAR BY 3000 TO 4000RPM. WHEN I PRESS THE ACCELERATOR IT'S NEVER TAKE QUICK PICK IT'S ALWAYS TAKE LONG TIME FOR PICK THE SPEED AND THE ENGINE OR TRANSMISSION MAKE SOME HEAVY NOISE. I TOOK THE CAR AT CHRYSLER DEALERSHIP & AS PER THEM THERE IS NO PROBLEM AT ALL BUT SERIOUSLY I'M NOT SURE THEY CHECKED MY CAR PROPERLY OR NOT. AS PER ME THE GEAR IS NOT SHIFTING SMOOTHLY & QUICKLY AS IT'S SUPPOSED TO BE. *TR
Corrective Action:
"TAKATA RECALL"... I BOUGHT 2016 CHRYSLER TOWN & COUNTRY TOURING COUPLE OF MONTHS BACK & IT'S HAVE 27,500 MILES ON IT. SINCE I START DRIVING THIS CAR IT'S HAVING AN ISSUE WITH SHIFTING THE GEARS. THE RPM GOES UP TO 4000 TO 5000 RPM & THEN IT'S START SHIFTING THE GEARS ALSO WHEN I DRIVE THE CAR ON HIGHWAY AND PUT CAR ON CRUISE CONTROL THE RPM STAYS NEAR BY 3000 TO 4000RPM. WHEN I PRESS THE ACCELERATOR IT'S NEVER TAKE QUICK PICK IT'S ALWAYS TAKE LONG TIME FOR PICK THE SPEED AND THE ENGINE OR TRANSMISSION MAKE SOME HEAVY NOISE. I TOOK THE CAR AT CHRYSLER DEALERSHIP & AS PER THEM THERE IS NO PROBLEM AT ALL BUT SERIOUSLY I'M NOT SURE THEY CHECKED MY CAR PROPERLY OR NOT. AS PER ME THE GEAR IS NOT SHIFTING SMOOTHLY & QUICKLY AS IT'S SUPPOSED TO BE. *TR
Additional Notes:
"TAKATA RECALL"... I BOUGHT 2016 CHRYSLER TOWN & COUNTRY TOURING COUPLE OF MONTHS BACK & IT'S HAVE 27,500 MILES ON IT. SINCE I START DRIVING THIS CAR IT'S HAVING AN ISSUE WITH SHIFTING THE GEARS. THE RPM GOES UP TO 4000 TO 5000 RPM & THEN IT'S START SHIFTING THE GEARS ALSO WHEN I DRIVE THE CAR ON HIGHWAY AND PUT CAR ON CRUISE CONTROL THE RPM STAYS NEAR BY 3000 TO 4000RPM. WHEN I PRESS THE ACCELERATOR IT'S NEVER TAKE QUICK PICK IT'S ALWAYS TAKE LONG TIME FOR PICK THE SPEED AND THE ENGINE OR TRANSMISSION MAKE SOME HEAVY NOISE. I TOOK THE CAR AT CHRYSLER DEALERSHIP & AS PER THEM THERE IS NO PROBLEM AT ALL BUT SERIOUSLY I'M NOT SURE THEY CHECKED MY CAR PROPERLY OR NOT. AS PER ME THE GEAR IS NOT SHIFTING SMOOTHLY & QUICKLY AS IT'S SUPPOSED TO BE. *TR
Mfg Campaign: 10946550
Recall Date: Jan 19, 2017
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
"TAKATA RECALL"... I BOUGHT 2016 CHRYSLER TOWN & COUNTRY TOURING COUPLE OF MONTHS BACK & IT'S HAVE 27,500 MILES ON IT. SINCE I START DRIVING THIS CAR IT'S HAVING AN ISSUE WITH SHIFTING THE GEARS. THE RPM GOES UP TO 4000 TO 5000 RPM & THEN IT'S START SHIFTING THE GEARS ALSO WHEN I DRIVE THE CAR ON HIGHWAY AND PUT CAR ON CRUISE CONTROL THE RPM STAYS NEAR BY 3000 TO 4000RPM. WHEN I PRESS THE ACCELERATOR IT'S NEVER TAKE QUICK PICK IT'S ALWAYS TAKE LONG TIME FOR PICK THE SPEED AND THE ENGINE OR TRANSMISSION MAKE SOME HEAVY NOISE. I TOOK THE CAR AT CHRYSLER DEALERSHIP & AS PER THEM THERE IS NO PROBLEM AT ALL BUT SERIOUSLY I'M NOT SURE THEY CHECKED MY CAR PROPERLY OR NOT. AS PER ME THE GEAR IS NOT SHIFTING SMOOTHLY & QUICKLY AS IT'S SUPPOSED TO BE. *TR
Corrective Action:
"TAKATA RECALL"... I BOUGHT 2016 CHRYSLER TOWN & COUNTRY TOURING COUPLE OF MONTHS BACK & IT'S HAVE 27,500 MILES ON IT. SINCE I START DRIVING THIS CAR IT'S HAVING AN ISSUE WITH SHIFTING THE GEARS. THE RPM GOES UP TO 4000 TO 5000 RPM & THEN IT'S START SHIFTING THE GEARS ALSO WHEN I DRIVE THE CAR ON HIGHWAY AND PUT CAR ON CRUISE CONTROL THE RPM STAYS NEAR BY 3000 TO 4000RPM. WHEN I PRESS THE ACCELERATOR IT'S NEVER TAKE QUICK PICK IT'S ALWAYS TAKE LONG TIME FOR PICK THE SPEED AND THE ENGINE OR TRANSMISSION MAKE SOME HEAVY NOISE. I TOOK THE CAR AT CHRYSLER DEALERSHIP & AS PER THEM THERE IS NO PROBLEM AT ALL BUT SERIOUSLY I'M NOT SURE THEY CHECKED MY CAR PROPERLY OR NOT. AS PER ME THE GEAR IS NOT SHIFTING SMOOTHLY & QUICKLY AS IT'S SUPPOSED TO BE. *TR
Additional Notes:
"TAKATA RECALL"... I BOUGHT 2016 CHRYSLER TOWN & COUNTRY TOURING COUPLE OF MONTHS BACK & IT'S HAVE 27,500 MILES ON IT. SINCE I START DRIVING THIS CAR IT'S HAVING AN ISSUE WITH SHIFTING THE GEARS. THE RPM GOES UP TO 4000 TO 5000 RPM & THEN IT'S START SHIFTING THE GEARS ALSO WHEN I DRIVE THE CAR ON HIGHWAY AND PUT CAR ON CRUISE CONTROL THE RPM STAYS NEAR BY 3000 TO 4000RPM. WHEN I PRESS THE ACCELERATOR IT'S NEVER TAKE QUICK PICK IT'S ALWAYS TAKE LONG TIME FOR PICK THE SPEED AND THE ENGINE OR TRANSMISSION MAKE SOME HEAVY NOISE. I TOOK THE CAR AT CHRYSLER DEALERSHIP & AS PER THEM THERE IS NO PROBLEM AT ALL BUT SERIOUSLY I'M NOT SURE THEY CHECKED MY CAR PROPERLY OR NOT. AS PER ME THE GEAR IS NOT SHIFTING SMOOTHLY & QUICKLY AS IT'S SUPPOSED TO BE. *TR
Mfg Campaign: 10946550
Recall Date: Jan 19, 2017
Chrysler (fca Us, Llc)
Defect Description:
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Potential Consequences:
CPSC: THE CHECK ENGINE LIGHT WAS BLINKING AND THE VAN KEPT STALLING. THEN THERE WAS THE PROBLEM WITH THE SLIDING DOOR FLEW OPEN WHILE DRIVING. *BF THE DEALER FOUND THE RIGHT SIDE SLIDING DOOR HANDLE BUTTON WAS STICKING. THEY REPLACED THE HANDLE AND RE-INSTALLED A TOP HINGE. THE CONSUMER HAD TO RETURN TO THE DEALER FOR A SECOND TIME, BECAUSE THE RIGHT SLIDING DOOR WAS MAKING A NOISE AND IT STILL WAS NOT LATCHING PROPERLY. AGAIN, THE DEALER ADJUSTED THE TOP DOOR ROLLER, CLEARED AND LUBED THE TRACKS. THE NEXT DAY, THERE WAS STILL A NOISE IN THE DOOR AND IT WAS STILL NOT FUNCTIONING PROPERLY. THE DEALER REPLACED THE TOP, SLIDING ROLLER AGAIN. FOUR DAYS LATER, THE DOOR DIDN'T WORK AT ALL AND HAD NO MOTOR FUNCTION AND DID NOT WORK. *JB
Corrective Action:
CPSC: THE CHECK ENGINE LIGHT WAS BLINKING AND THE VAN KEPT STALLING. THEN THERE WAS THE PROBLEM WITH THE SLIDING DOOR FLEW OPEN WHILE DRIVING. *BF THE DEALER FOUND THE RIGHT SIDE SLIDING DOOR HANDLE BUTTON WAS STICKING. THEY REPLACED THE HANDLE AND RE-INSTALLED A TOP HINGE. THE CONSUMER HAD TO RETURN TO THE DEALER FOR A SECOND TIME, BECAUSE THE RIGHT SLIDING DOOR WAS MAKING A NOISE AND IT STILL WAS NOT LATCHING PROPERLY. AGAIN, THE DEALER ADJUSTED THE TOP DOOR ROLLER, CLEARED AND LUBED THE TRACKS. THE NEXT DAY, THERE WAS STILL A NOISE IN THE DOOR AND IT WAS STILL NOT FUNCTIONING PROPERLY. THE DEALER REPLACED THE TOP, SLIDING ROLLER AGAIN. FOUR DAYS LATER, THE DOOR DIDN'T WORK AT ALL AND HAD NO MOTOR FUNCTION AND DID NOT WORK. *JB
Additional Notes:
CPSC: THE CHECK ENGINE LIGHT WAS BLINKING AND THE VAN KEPT STALLING. THEN THERE WAS THE PROBLEM WITH THE SLIDING DOOR FLEW OPEN WHILE DRIVING. *BF THE DEALER FOUND THE RIGHT SIDE SLIDING DOOR HANDLE BUTTON WAS STICKING. THEY REPLACED THE HANDLE AND RE-INSTALLED A TOP HINGE. THE CONSUMER HAD TO RETURN TO THE DEALER FOR A SECOND TIME, BECAUSE THE RIGHT SLIDING DOOR WAS MAKING A NOISE AND IT STILL WAS NOT LATCHING PROPERLY. AGAIN, THE DEALER ADJUSTED THE TOP DOOR ROLLER, CLEARED AND LUBED THE TRACKS. THE NEXT DAY, THERE WAS STILL A NOISE IN THE DOOR AND IT WAS STILL NOT FUNCTIONING PROPERLY. THE DEALER REPLACED THE TOP, SLIDING ROLLER AGAIN. FOUR DAYS LATER, THE DOOR DIDN'T WORK AT ALL AND HAD NO MOTOR FUNCTION AND DID NOT WORK. *JB
Mfg Campaign: 10944748
Recall Date: Jan 11, 2017
Chrysler (fca Us, Llc)
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
CPSC: THE CHECK ENGINE LIGHT WAS BLINKING AND THE VAN KEPT STALLING. THEN THERE WAS THE PROBLEM WITH THE SLIDING DOOR FLEW OPEN WHILE DRIVING. *BF THE DEALER FOUND THE RIGHT SIDE SLIDING DOOR HANDLE BUTTON WAS STICKING. THEY REPLACED THE HANDLE AND RE-INSTALLED A TOP HINGE. THE CONSUMER HAD TO RETURN TO THE DEALER FOR A SECOND TIME, BECAUSE THE RIGHT SLIDING DOOR WAS MAKING A NOISE AND IT STILL WAS NOT LATCHING PROPERLY. AGAIN, THE DEALER ADJUSTED THE TOP DOOR ROLLER, CLEARED AND LUBED THE TRACKS. THE NEXT DAY, THERE WAS STILL A NOISE IN THE DOOR AND IT WAS STILL NOT FUNCTIONING PROPERLY. THE DEALER REPLACED THE TOP, SLIDING ROLLER AGAIN. FOUR DAYS LATER, THE DOOR DIDN'T WORK AT ALL AND HAD NO MOTOR FUNCTION AND DID NOT WORK. *JB
Corrective Action:
CPSC: THE CHECK ENGINE LIGHT WAS BLINKING AND THE VAN KEPT STALLING. THEN THERE WAS THE PROBLEM WITH THE SLIDING DOOR FLEW OPEN WHILE DRIVING. *BF THE DEALER FOUND THE RIGHT SIDE SLIDING DOOR HANDLE BUTTON WAS STICKING. THEY REPLACED THE HANDLE AND RE-INSTALLED A TOP HINGE. THE CONSUMER HAD TO RETURN TO THE DEALER FOR A SECOND TIME, BECAUSE THE RIGHT SLIDING DOOR WAS MAKING A NOISE AND IT STILL WAS NOT LATCHING PROPERLY. AGAIN, THE DEALER ADJUSTED THE TOP DOOR ROLLER, CLEARED AND LUBED THE TRACKS. THE NEXT DAY, THERE WAS STILL A NOISE IN THE DOOR AND IT WAS STILL NOT FUNCTIONING PROPERLY. THE DEALER REPLACED THE TOP, SLIDING ROLLER AGAIN. FOUR DAYS LATER, THE DOOR DIDN'T WORK AT ALL AND HAD NO MOTOR FUNCTION AND DID NOT WORK. *JB
Additional Notes:
CPSC: THE CHECK ENGINE LIGHT WAS BLINKING AND THE VAN KEPT STALLING. THEN THERE WAS THE PROBLEM WITH THE SLIDING DOOR FLEW OPEN WHILE DRIVING. *BF THE DEALER FOUND THE RIGHT SIDE SLIDING DOOR HANDLE BUTTON WAS STICKING. THEY REPLACED THE HANDLE AND RE-INSTALLED A TOP HINGE. THE CONSUMER HAD TO RETURN TO THE DEALER FOR A SECOND TIME, BECAUSE THE RIGHT SLIDING DOOR WAS MAKING A NOISE AND IT STILL WAS NOT LATCHING PROPERLY. AGAIN, THE DEALER ADJUSTED THE TOP DOOR ROLLER, CLEARED AND LUBED THE TRACKS. THE NEXT DAY, THERE WAS STILL A NOISE IN THE DOOR AND IT WAS STILL NOT FUNCTIONING PROPERLY. THE DEALER REPLACED THE TOP, SLIDING ROLLER AGAIN. FOUR DAYS LATER, THE DOOR DIDN'T WORK AT ALL AND HAD NO MOTOR FUNCTION AND DID NOT WORK. *JB
Mfg Campaign: 10944748
Recall Date: Jan 11, 2017
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ALL OF THE WARNING LIGHTS ON THE DASH CAME ON, TACHOMETER AND SPEEDOMETER CEASED TO WORK EVEN THOUGH THE MOTOR KEPT ON RUNNING. CAR WAS TOWED TO LOCAL CHRYSLER DEALER. A WEEK LATER THEY TOLD ME THE RADIO SHORTED OUT AND THIS CAUSED THE DASH LIGHTS TO MALFUNCTION. THE RADIO WAS REPLACED UNDER WARRANTY AND THE PROBLEM HAS NOT REOCCURRED YET.
Corrective Action:
ALL OF THE WARNING LIGHTS ON THE DASH CAME ON, TACHOMETER AND SPEEDOMETER CEASED TO WORK EVEN THOUGH THE MOTOR KEPT ON RUNNING. CAR WAS TOWED TO LOCAL CHRYSLER DEALER. A WEEK LATER THEY TOLD ME THE RADIO SHORTED OUT AND THIS CAUSED THE DASH LIGHTS TO MALFUNCTION. THE RADIO WAS REPLACED UNDER WARRANTY AND THE PROBLEM HAS NOT REOCCURRED YET.
Additional Notes:
ALL OF THE WARNING LIGHTS ON THE DASH CAME ON, TACHOMETER AND SPEEDOMETER CEASED TO WORK EVEN THOUGH THE MOTOR KEPT ON RUNNING. CAR WAS TOWED TO LOCAL CHRYSLER DEALER. A WEEK LATER THEY TOLD ME THE RADIO SHORTED OUT AND THIS CAUSED THE DASH LIGHTS TO MALFUNCTION. THE RADIO WAS REPLACED UNDER WARRANTY AND THE PROBLEM HAS NOT REOCCURRED YET.
Mfg Campaign: 10939739
Recall Date: Jan 4, 2017
Chrysler (fca Us, Llc)
Defect Description:
WHEELS
Potential Consequences:
THE "SERVICE TIRE" WARNING LIGHT ACTIVATES AND THE INFORMATION CENTER DOES NOT HAVE AN AIR PRESSURE READING FOR THE RIGHT FRONT TIRE. THE WARNING ACTIVATES AFTER DRIVING FOR SOME MILES AND THEN GOES OFF WITHIN TWO MINUTES. DEALERSHIP SAYS THE SENSOR IS WORKING AND THERE ARE NO "CODES" TO CHECK. THIS HAS BEEN GOING ON FOR A MONTH. TIRE PRESSURE IS FINE.
Corrective Action:
THE "SERVICE TIRE" WARNING LIGHT ACTIVATES AND THE INFORMATION CENTER DOES NOT HAVE AN AIR PRESSURE READING FOR THE RIGHT FRONT TIRE. THE WARNING ACTIVATES AFTER DRIVING FOR SOME MILES AND THEN GOES OFF WITHIN TWO MINUTES. DEALERSHIP SAYS THE SENSOR IS WORKING AND THERE ARE NO "CODES" TO CHECK. THIS HAS BEEN GOING ON FOR A MONTH. TIRE PRESSURE IS FINE.
Additional Notes:
THE "SERVICE TIRE" WARNING LIGHT ACTIVATES AND THE INFORMATION CENTER DOES NOT HAVE AN AIR PRESSURE READING FOR THE RIGHT FRONT TIRE. THE WARNING ACTIVATES AFTER DRIVING FOR SOME MILES AND THEN GOES OFF WITHIN TWO MINUTES. DEALERSHIP SAYS THE SENSOR IS WORKING AND THERE ARE NO "CODES" TO CHECK. THIS HAS BEEN GOING ON FOR A MONTH. TIRE PRESSURE IS FINE.
Mfg Campaign: 10934345
Recall Date: Dec 10, 2016
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
VEHICLE HAS HAD REPEATED ISSUES WITH ACCELERATION AND SHIFTING GEARS SINCE PURCHASE. VEHICLE WILL NOT ACCELERATE OVER 40 MPH WHILE DRIVING AND RPMS REDLINE. IT HAS BEEN IN FOR REPAIR FOR OVER 40 DAYS SINCE MARCH 2016 AND IS CURRENTLY AT DEALERSHIP. MOST RECENTLY THE VEHICLE LOST ALL POWER, INCLUDING ABILITY TO STEER AND BRAKE PROPERLY, AFTER BEING IN REVERSE BACKING OUT OF MY DRIVEWAY. DURING THE LAST TWO INCIDENTS, NO WARNING LIGHTS HAVE ILLUMINATED, NOR HAVE THERE BEEN ANY FAULT CODES FOUND IN THE VEHICLE'S SYSTEM. THE VAN IS EXTREMELY UNSAFE AND UNRELIABLE, AND IS A DANGER TO MYSELF AND THREE YOUNG CHILDREN - AS WELL AS OTHER VEHICLES ON THE ROAD. I HAVE REQUESTED ARBITRATION UNDER NEW YORK STATE'S LEMON LAW AND I HAVE ATTACHED A COPY OF PAPERWORK RECENTLY SUBMITTED. THE PDF DESCRIBES, IN GREATER DETAIL, THE ONGOING ISSUES WITH THE VEHICLE, AS WELL AS CHRYSLER'S REPEATED ATTEMPTS TO SERVICE IT WITHOUT SUCCESS. SINCE VEHICLES ARE MASS PRODUCED, I WORRY THAT OTHER CONSUMERS ARE EXPERIENCING THESE SAME DANGEROUS ISSUES, WITH NO REMEDY IN SIGHT. THANK YOU FOR LOOKING INTO THIS MATTER. *TR
Corrective Action:
VEHICLE HAS HAD REPEATED ISSUES WITH ACCELERATION AND SHIFTING GEARS SINCE PURCHASE. VEHICLE WILL NOT ACCELERATE OVER 40 MPH WHILE DRIVING AND RPMS REDLINE. IT HAS BEEN IN FOR REPAIR FOR OVER 40 DAYS SINCE MARCH 2016 AND IS CURRENTLY AT DEALERSHIP. MOST RECENTLY THE VEHICLE LOST ALL POWER, INCLUDING ABILITY TO STEER AND BRAKE PROPERLY, AFTER BEING IN REVERSE BACKING OUT OF MY DRIVEWAY. DURING THE LAST TWO INCIDENTS, NO WARNING LIGHTS HAVE ILLUMINATED, NOR HAVE THERE BEEN ANY FAULT CODES FOUND IN THE VEHICLE'S SYSTEM. THE VAN IS EXTREMELY UNSAFE AND UNRELIABLE, AND IS A DANGER TO MYSELF AND THREE YOUNG CHILDREN - AS WELL AS OTHER VEHICLES ON THE ROAD. I HAVE REQUESTED ARBITRATION UNDER NEW YORK STATE'S LEMON LAW AND I HAVE ATTACHED A COPY OF PAPERWORK RECENTLY SUBMITTED. THE PDF DESCRIBES, IN GREATER DETAIL, THE ONGOING ISSUES WITH THE VEHICLE, AS WELL AS CHRYSLER'S REPEATED ATTEMPTS TO SERVICE IT WITHOUT SUCCESS. SINCE VEHICLES ARE MASS PRODUCED, I WORRY THAT OTHER CONSUMERS ARE EXPERIENCING THESE SAME DANGEROUS ISSUES, WITH NO REMEDY IN SIGHT. THANK YOU FOR LOOKING INTO THIS MATTER. *TR
Additional Notes:
VEHICLE HAS HAD REPEATED ISSUES WITH ACCELERATION AND SHIFTING GEARS SINCE PURCHASE. VEHICLE WILL NOT ACCELERATE OVER 40 MPH WHILE DRIVING AND RPMS REDLINE. IT HAS BEEN IN FOR REPAIR FOR OVER 40 DAYS SINCE MARCH 2016 AND IS CURRENTLY AT DEALERSHIP. MOST RECENTLY THE VEHICLE LOST ALL POWER, INCLUDING ABILITY TO STEER AND BRAKE PROPERLY, AFTER BEING IN REVERSE BACKING OUT OF MY DRIVEWAY. DURING THE LAST TWO INCIDENTS, NO WARNING LIGHTS HAVE ILLUMINATED, NOR HAVE THERE BEEN ANY FAULT CODES FOUND IN THE VEHICLE'S SYSTEM. THE VAN IS EXTREMELY UNSAFE AND UNRELIABLE, AND IS A DANGER TO MYSELF AND THREE YOUNG CHILDREN - AS WELL AS OTHER VEHICLES ON THE ROAD. I HAVE REQUESTED ARBITRATION UNDER NEW YORK STATE'S LEMON LAW AND I HAVE ATTACHED A COPY OF PAPERWORK RECENTLY SUBMITTED. THE PDF DESCRIBES, IN GREATER DETAIL, THE ONGOING ISSUES WITH THE VEHICLE, AS WELL AS CHRYSLER'S REPEATED ATTEMPTS TO SERVICE IT WITHOUT SUCCESS. SINCE VEHICLES ARE MASS PRODUCED, I WORRY THAT OTHER CONSUMERS ARE EXPERIENCING THESE SAME DANGEROUS ISSUES, WITH NO REMEDY IN SIGHT. THANK YOU FOR LOOKING INTO THIS MATTER. *TR
Mfg Campaign: 10933787
Recall Date: Dec 7, 2016
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
VEHICLE HAS HAD REPEATED ISSUES WITH ACCELERATION AND SHIFTING GEARS SINCE PURCHASE. VEHICLE WILL NOT ACCELERATE OVER 40 MPH WHILE DRIVING AND RPMS REDLINE. IT HAS BEEN IN FOR REPAIR FOR OVER 40 DAYS SINCE MARCH 2016 AND IS CURRENTLY AT DEALERSHIP. MOST RECENTLY THE VEHICLE LOST ALL POWER, INCLUDING ABILITY TO STEER AND BRAKE PROPERLY, AFTER BEING IN REVERSE BACKING OUT OF MY DRIVEWAY. DURING THE LAST TWO INCIDENTS, NO WARNING LIGHTS HAVE ILLUMINATED, NOR HAVE THERE BEEN ANY FAULT CODES FOUND IN THE VEHICLE'S SYSTEM. THE VAN IS EXTREMELY UNSAFE AND UNRELIABLE, AND IS A DANGER TO MYSELF AND THREE YOUNG CHILDREN - AS WELL AS OTHER VEHICLES ON THE ROAD. I HAVE REQUESTED ARBITRATION UNDER NEW YORK STATE'S LEMON LAW AND I HAVE ATTACHED A COPY OF PAPERWORK RECENTLY SUBMITTED. THE PDF DESCRIBES, IN GREATER DETAIL, THE ONGOING ISSUES WITH THE VEHICLE, AS WELL AS CHRYSLER'S REPEATED ATTEMPTS TO SERVICE IT WITHOUT SUCCESS. SINCE VEHICLES ARE MASS PRODUCED, I WORRY THAT OTHER CONSUMERS ARE EXPERIENCING THESE SAME DANGEROUS ISSUES, WITH NO REMEDY IN SIGHT. THANK YOU FOR LOOKING INTO THIS MATTER. *TR
Corrective Action:
VEHICLE HAS HAD REPEATED ISSUES WITH ACCELERATION AND SHIFTING GEARS SINCE PURCHASE. VEHICLE WILL NOT ACCELERATE OVER 40 MPH WHILE DRIVING AND RPMS REDLINE. IT HAS BEEN IN FOR REPAIR FOR OVER 40 DAYS SINCE MARCH 2016 AND IS CURRENTLY AT DEALERSHIP. MOST RECENTLY THE VEHICLE LOST ALL POWER, INCLUDING ABILITY TO STEER AND BRAKE PROPERLY, AFTER BEING IN REVERSE BACKING OUT OF MY DRIVEWAY. DURING THE LAST TWO INCIDENTS, NO WARNING LIGHTS HAVE ILLUMINATED, NOR HAVE THERE BEEN ANY FAULT CODES FOUND IN THE VEHICLE'S SYSTEM. THE VAN IS EXTREMELY UNSAFE AND UNRELIABLE, AND IS A DANGER TO MYSELF AND THREE YOUNG CHILDREN - AS WELL AS OTHER VEHICLES ON THE ROAD. I HAVE REQUESTED ARBITRATION UNDER NEW YORK STATE'S LEMON LAW AND I HAVE ATTACHED A COPY OF PAPERWORK RECENTLY SUBMITTED. THE PDF DESCRIBES, IN GREATER DETAIL, THE ONGOING ISSUES WITH THE VEHICLE, AS WELL AS CHRYSLER'S REPEATED ATTEMPTS TO SERVICE IT WITHOUT SUCCESS. SINCE VEHICLES ARE MASS PRODUCED, I WORRY THAT OTHER CONSUMERS ARE EXPERIENCING THESE SAME DANGEROUS ISSUES, WITH NO REMEDY IN SIGHT. THANK YOU FOR LOOKING INTO THIS MATTER. *TR
Additional Notes:
VEHICLE HAS HAD REPEATED ISSUES WITH ACCELERATION AND SHIFTING GEARS SINCE PURCHASE. VEHICLE WILL NOT ACCELERATE OVER 40 MPH WHILE DRIVING AND RPMS REDLINE. IT HAS BEEN IN FOR REPAIR FOR OVER 40 DAYS SINCE MARCH 2016 AND IS CURRENTLY AT DEALERSHIP. MOST RECENTLY THE VEHICLE LOST ALL POWER, INCLUDING ABILITY TO STEER AND BRAKE PROPERLY, AFTER BEING IN REVERSE BACKING OUT OF MY DRIVEWAY. DURING THE LAST TWO INCIDENTS, NO WARNING LIGHTS HAVE ILLUMINATED, NOR HAVE THERE BEEN ANY FAULT CODES FOUND IN THE VEHICLE'S SYSTEM. THE VAN IS EXTREMELY UNSAFE AND UNRELIABLE, AND IS A DANGER TO MYSELF AND THREE YOUNG CHILDREN - AS WELL AS OTHER VEHICLES ON THE ROAD. I HAVE REQUESTED ARBITRATION UNDER NEW YORK STATE'S LEMON LAW AND I HAVE ATTACHED A COPY OF PAPERWORK RECENTLY SUBMITTED. THE PDF DESCRIBES, IN GREATER DETAIL, THE ONGOING ISSUES WITH THE VEHICLE, AS WELL AS CHRYSLER'S REPEATED ATTEMPTS TO SERVICE IT WITHOUT SUCCESS. SINCE VEHICLES ARE MASS PRODUCED, I WORRY THAT OTHER CONSUMERS ARE EXPERIENCING THESE SAME DANGEROUS ISSUES, WITH NO REMEDY IN SIGHT. THANK YOU FOR LOOKING INTO THIS MATTER. *TR
Mfg Campaign: 10933787
Recall Date: Dec 7, 2016
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
VEHICLE HAS HAD REPEATED ISSUES WITH ACCELERATION AND SHIFTING GEARS SINCE PURCHASE. VEHICLE WILL NOT ACCELERATE OVER 40 MPH WHILE DRIVING AND RPMS REDLINE. IT HAS BEEN IN FOR REPAIR FOR OVER 40 DAYS SINCE MARCH 2016 AND IS CURRENTLY AT DEALERSHIP. MOST RECENTLY THE VEHICLE LOST ALL POWER, INCLUDING ABILITY TO STEER AND BRAKE PROPERLY, AFTER BEING IN REVERSE BACKING OUT OF MY DRIVEWAY. DURING THE LAST TWO INCIDENTS, NO WARNING LIGHTS HAVE ILLUMINATED, NOR HAVE THERE BEEN ANY FAULT CODES FOUND IN THE VEHICLE'S SYSTEM. THE VAN IS EXTREMELY UNSAFE AND UNRELIABLE, AND IS A DANGER TO MYSELF AND THREE YOUNG CHILDREN - AS WELL AS OTHER VEHICLES ON THE ROAD. I HAVE REQUESTED ARBITRATION UNDER NEW YORK STATE'S LEMON LAW AND I HAVE ATTACHED A COPY OF PAPERWORK RECENTLY SUBMITTED. THE PDF DESCRIBES, IN GREATER DETAIL, THE ONGOING ISSUES WITH THE VEHICLE, AS WELL AS CHRYSLER'S REPEATED ATTEMPTS TO SERVICE IT WITHOUT SUCCESS. SINCE VEHICLES ARE MASS PRODUCED, I WORRY THAT OTHER CONSUMERS ARE EXPERIENCING THESE SAME DANGEROUS ISSUES, WITH NO REMEDY IN SIGHT. THANK YOU FOR LOOKING INTO THIS MATTER. *TR
Corrective Action:
VEHICLE HAS HAD REPEATED ISSUES WITH ACCELERATION AND SHIFTING GEARS SINCE PURCHASE. VEHICLE WILL NOT ACCELERATE OVER 40 MPH WHILE DRIVING AND RPMS REDLINE. IT HAS BEEN IN FOR REPAIR FOR OVER 40 DAYS SINCE MARCH 2016 AND IS CURRENTLY AT DEALERSHIP. MOST RECENTLY THE VEHICLE LOST ALL POWER, INCLUDING ABILITY TO STEER AND BRAKE PROPERLY, AFTER BEING IN REVERSE BACKING OUT OF MY DRIVEWAY. DURING THE LAST TWO INCIDENTS, NO WARNING LIGHTS HAVE ILLUMINATED, NOR HAVE THERE BEEN ANY FAULT CODES FOUND IN THE VEHICLE'S SYSTEM. THE VAN IS EXTREMELY UNSAFE AND UNRELIABLE, AND IS A DANGER TO MYSELF AND THREE YOUNG CHILDREN - AS WELL AS OTHER VEHICLES ON THE ROAD. I HAVE REQUESTED ARBITRATION UNDER NEW YORK STATE'S LEMON LAW AND I HAVE ATTACHED A COPY OF PAPERWORK RECENTLY SUBMITTED. THE PDF DESCRIBES, IN GREATER DETAIL, THE ONGOING ISSUES WITH THE VEHICLE, AS WELL AS CHRYSLER'S REPEATED ATTEMPTS TO SERVICE IT WITHOUT SUCCESS. SINCE VEHICLES ARE MASS PRODUCED, I WORRY THAT OTHER CONSUMERS ARE EXPERIENCING THESE SAME DANGEROUS ISSUES, WITH NO REMEDY IN SIGHT. THANK YOU FOR LOOKING INTO THIS MATTER. *TR
Additional Notes:
VEHICLE HAS HAD REPEATED ISSUES WITH ACCELERATION AND SHIFTING GEARS SINCE PURCHASE. VEHICLE WILL NOT ACCELERATE OVER 40 MPH WHILE DRIVING AND RPMS REDLINE. IT HAS BEEN IN FOR REPAIR FOR OVER 40 DAYS SINCE MARCH 2016 AND IS CURRENTLY AT DEALERSHIP. MOST RECENTLY THE VEHICLE LOST ALL POWER, INCLUDING ABILITY TO STEER AND BRAKE PROPERLY, AFTER BEING IN REVERSE BACKING OUT OF MY DRIVEWAY. DURING THE LAST TWO INCIDENTS, NO WARNING LIGHTS HAVE ILLUMINATED, NOR HAVE THERE BEEN ANY FAULT CODES FOUND IN THE VEHICLE'S SYSTEM. THE VAN IS EXTREMELY UNSAFE AND UNRELIABLE, AND IS A DANGER TO MYSELF AND THREE YOUNG CHILDREN - AS WELL AS OTHER VEHICLES ON THE ROAD. I HAVE REQUESTED ARBITRATION UNDER NEW YORK STATE'S LEMON LAW AND I HAVE ATTACHED A COPY OF PAPERWORK RECENTLY SUBMITTED. THE PDF DESCRIBES, IN GREATER DETAIL, THE ONGOING ISSUES WITH THE VEHICLE, AS WELL AS CHRYSLER'S REPEATED ATTEMPTS TO SERVICE IT WITHOUT SUCCESS. SINCE VEHICLES ARE MASS PRODUCED, I WORRY THAT OTHER CONSUMERS ARE EXPERIENCING THESE SAME DANGEROUS ISSUES, WITH NO REMEDY IN SIGHT. THANK YOU FOR LOOKING INTO THIS MATTER. *TR
Mfg Campaign: 10933787
Recall Date: Dec 7, 2016
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
2016 CHRYSLER TOWN & COUNTRY. CONSUMER WRITES IN REGARDS TO LACK OF COMMUNICATION/ SERVICE AT DEALERSHIP WITH TRANSAXLE OIL PUMP RECALL REPAIRS. *SMD THE CONSUMER STATED A SEVEN HOUR RECALL JOB, TOOK EIGHT DAYS TO COMPLETE. *JB
Corrective Action:
2016 CHRYSLER TOWN & COUNTRY. CONSUMER WRITES IN REGARDS TO LACK OF COMMUNICATION/ SERVICE AT DEALERSHIP WITH TRANSAXLE OIL PUMP RECALL REPAIRS. *SMD THE CONSUMER STATED A SEVEN HOUR RECALL JOB, TOOK EIGHT DAYS TO COMPLETE. *JB
Additional Notes:
2016 CHRYSLER TOWN & COUNTRY. CONSUMER WRITES IN REGARDS TO LACK OF COMMUNICATION/ SERVICE AT DEALERSHIP WITH TRANSAXLE OIL PUMP RECALL REPAIRS. *SMD THE CONSUMER STATED A SEVEN HOUR RECALL JOB, TOOK EIGHT DAYS TO COMPLETE. *JB
Mfg Campaign: 10909273
Recall Date: Sep 27, 2016
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
GAS TANK LEAKING DUE TO RUST
Corrective Action:
GAS TANK LEAKING DUE TO RUST
Additional Notes:
GAS TANK LEAKING DUE TO RUST
Mfg Campaign: 10910088
Recall Date: Sep 27, 2016
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A LOSS OF ENGINE POWER. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 16V461000 (POWER TRAIN); HOWEVER, THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 35,500.
Corrective Action:
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A LOSS OF ENGINE POWER. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 16V461000 (POWER TRAIN); HOWEVER, THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 35,500.
Additional Notes:
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A LOSS OF ENGINE POWER. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 16V461000 (POWER TRAIN); HOWEVER, THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 35,500.
Mfg Campaign: 10907061
Recall Date: Sep 16, 2016
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
PER THE RECALL, THE TRANSAXLE OIL PUMP MAY EXPERIENCE A LOSS OF PRESSURE WHILE DRIVING AND WILL RESULT IN A LOSS OF POWER AND COULD CAUSE A CRASH WITHOUT WARNING. I HAVE BEEN TRYING TO GET IN TOUCH WITH THE DEALERSHIP I BOUGHT THE VAN FROM NEW(L&M MOTORS IN ATHENS, TN), AND FOR ABOUT 4 WEEKS THEY KEEP TELLING ME TO CALL BACK NEXT WEEK. I HAVE A FAMILY WITH TWO YOUNG BOYS. I BOUGHT THE VAN TO MAKE SURE THEY WERE SAFE, AND I DON'T FEEL SAFE WITH THEM RIDING IN IT. I DON'T HAVE ANOTHER VEHICLE TO PARK THIS ONE. I DON'T UNDERSTAND WHY THEY DON'T GIVE ME AN APPOINTMENT, AND ORDER THE PARTS FOR ME. FOR LESS THAN 10,0000 MILES WHEN I RECEIVED THE RECALL, I DON'T THINK MY FAMILY IS SAFE ANYMORE FOR SUCH A NEW VEHICLE.
Corrective Action:
PER THE RECALL, THE TRANSAXLE OIL PUMP MAY EXPERIENCE A LOSS OF PRESSURE WHILE DRIVING AND WILL RESULT IN A LOSS OF POWER AND COULD CAUSE A CRASH WITHOUT WARNING. I HAVE BEEN TRYING TO GET IN TOUCH WITH THE DEALERSHIP I BOUGHT THE VAN FROM NEW(L&M MOTORS IN ATHENS, TN), AND FOR ABOUT 4 WEEKS THEY KEEP TELLING ME TO CALL BACK NEXT WEEK. I HAVE A FAMILY WITH TWO YOUNG BOYS. I BOUGHT THE VAN TO MAKE SURE THEY WERE SAFE, AND I DON'T FEEL SAFE WITH THEM RIDING IN IT. I DON'T HAVE ANOTHER VEHICLE TO PARK THIS ONE. I DON'T UNDERSTAND WHY THEY DON'T GIVE ME AN APPOINTMENT, AND ORDER THE PARTS FOR ME. FOR LESS THAN 10,0000 MILES WHEN I RECEIVED THE RECALL, I DON'T THINK MY FAMILY IS SAFE ANYMORE FOR SUCH A NEW VEHICLE.
Additional Notes:
PER THE RECALL, THE TRANSAXLE OIL PUMP MAY EXPERIENCE A LOSS OF PRESSURE WHILE DRIVING AND WILL RESULT IN A LOSS OF POWER AND COULD CAUSE A CRASH WITHOUT WARNING. I HAVE BEEN TRYING TO GET IN TOUCH WITH THE DEALERSHIP I BOUGHT THE VAN FROM NEW(L&M MOTORS IN ATHENS, TN), AND FOR ABOUT 4 WEEKS THEY KEEP TELLING ME TO CALL BACK NEXT WEEK. I HAVE A FAMILY WITH TWO YOUNG BOYS. I BOUGHT THE VAN TO MAKE SURE THEY WERE SAFE, AND I DON'T FEEL SAFE WITH THEM RIDING IN IT. I DON'T HAVE ANOTHER VEHICLE TO PARK THIS ONE. I DON'T UNDERSTAND WHY THEY DON'T GIVE ME AN APPOINTMENT, AND ORDER THE PARTS FOR ME. FOR LESS THAN 10,0000 MILES WHEN I RECEIVED THE RECALL, I DON'T THINK MY FAMILY IS SAFE ANYMORE FOR SUCH A NEW VEHICLE.
Mfg Campaign: 10906168
Recall Date: Sep 13, 2016
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
OPERATING VEHICLE AT 65MPH ON I-81 ENGINE SUDDENLY SHUT OFF. VEHICLE WAS IN AUXILIARY MODE. DIGITAL DRIVER DISPLAY WENT BLANK SHOWED ONLY DIRECTION AND TEMPERATURE. POWER STEERING GONE. I CHANGED TO RIGHT LANE, PULLED ONTO SHOULDER AND PLACED CAR IN PARK. I SUCCESSFULLY RESTARTED THE ENGINE. RENTAL VEHICLE ONLY ITEMS ON KEYCHAIN WERE 2 VEHICLE FOBS. DID NOT HIT KEY WITH KNEE. TANK WAS 7/8 FULL OF GAS. ON FAIRLY LEVEL STRETCH OF ROADWAY. NO ENGINE WARNING LIGHTS DISPLAYED. NO OIL OR TEMPERATURE WARNINGS. I HAD DRIVEN FROM LITTLE ROCK, AR TO NORTH OF ROANOKE, VA WHEN IT HAPPENED WITH NO PREVIOUS ISSUES. I DROVE ON TO MY DESTINATION OF CHARLOTTESVILLE WITHOUT FURTHER INCIDENT. VEHICLE IS OWNED BY EAC HOLDINGS LLC AND ENTERPRISE RENT-A-CAR COMPANY OF TEXAS. I AM GOING TO TURN CAR IN TO THEM FOR SAFETY REASONS
Corrective Action:
OPERATING VEHICLE AT 65MPH ON I-81 ENGINE SUDDENLY SHUT OFF. VEHICLE WAS IN AUXILIARY MODE. DIGITAL DRIVER DISPLAY WENT BLANK SHOWED ONLY DIRECTION AND TEMPERATURE. POWER STEERING GONE. I CHANGED TO RIGHT LANE, PULLED ONTO SHOULDER AND PLACED CAR IN PARK. I SUCCESSFULLY RESTARTED THE ENGINE. RENTAL VEHICLE ONLY ITEMS ON KEYCHAIN WERE 2 VEHICLE FOBS. DID NOT HIT KEY WITH KNEE. TANK WAS 7/8 FULL OF GAS. ON FAIRLY LEVEL STRETCH OF ROADWAY. NO ENGINE WARNING LIGHTS DISPLAYED. NO OIL OR TEMPERATURE WARNINGS. I HAD DRIVEN FROM LITTLE ROCK, AR TO NORTH OF ROANOKE, VA WHEN IT HAPPENED WITH NO PREVIOUS ISSUES. I DROVE ON TO MY DESTINATION OF CHARLOTTESVILLE WITHOUT FURTHER INCIDENT. VEHICLE IS OWNED BY EAC HOLDINGS LLC AND ENTERPRISE RENT-A-CAR COMPANY OF TEXAS. I AM GOING TO TURN CAR IN TO THEM FOR SAFETY REASONS
Additional Notes:
OPERATING VEHICLE AT 65MPH ON I-81 ENGINE SUDDENLY SHUT OFF. VEHICLE WAS IN AUXILIARY MODE. DIGITAL DRIVER DISPLAY WENT BLANK SHOWED ONLY DIRECTION AND TEMPERATURE. POWER STEERING GONE. I CHANGED TO RIGHT LANE, PULLED ONTO SHOULDER AND PLACED CAR IN PARK. I SUCCESSFULLY RESTARTED THE ENGINE. RENTAL VEHICLE ONLY ITEMS ON KEYCHAIN WERE 2 VEHICLE FOBS. DID NOT HIT KEY WITH KNEE. TANK WAS 7/8 FULL OF GAS. ON FAIRLY LEVEL STRETCH OF ROADWAY. NO ENGINE WARNING LIGHTS DISPLAYED. NO OIL OR TEMPERATURE WARNINGS. I HAD DRIVEN FROM LITTLE ROCK, AR TO NORTH OF ROANOKE, VA WHEN IT HAPPENED WITH NO PREVIOUS ISSUES. I DROVE ON TO MY DESTINATION OF CHARLOTTESVILLE WITHOUT FURTHER INCIDENT. VEHICLE IS OWNED BY EAC HOLDINGS LLC AND ENTERPRISE RENT-A-CAR COMPANY OF TEXAS. I AM GOING TO TURN CAR IN TO THEM FOR SAFETY REASONS
Mfg Campaign: 10905696
Recall Date: Sep 12, 2016
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury