Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T82
Recall Date: Dec 21, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Chrysler Town & Country, Dodge Grand Caravan vehicles manufactured July 31, 2015, to April 18, 2016, 2016 Dodge Journey vehicles manufactured August 17, 2015, to January 29, 2016, and 2016 RAM ProMaster vehicles manufactured August 15, 2016, to April 15, 2016. The transmission pump may seize causing a loss of hydraulic pressure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S44
Recall Date: Jun 24, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2016 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured March 16, 2016, to March 17, 2016. The nuts on the third row seatbacks were incorrectly torqued and may become loose.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S37
Recall Date: May 16, 2016
Chrysler (fca Us Llc)
Safety Issue:
FCA US LLC (Chrysler) is recalling certain model year 2015-2016 Chrysler Town and Country, and 2014-2015 Dodge Grand Caravan vehicles manufactured August 16, 2014, to December 5, 2015. The windshield on the affected vehicles may have been installed using expired urethane primer, allowing the windshield to become displaced in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 212, "Windshield Mounting."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S02
Recall Date: Jan 28, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler Group LLC (Chrysler) is recalling certain model year 2016 Chrysler Town and Country and Dodge Grand Caravan vehicles manufactured August 19, 2015 to August 27, 2015. In the affected vehicles, the bolts that attach the hood striker may loosen and, as a result, the hood may open unexpectedly while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R53
Recall Date: Sep 24, 2015
Consumer Complaints
645 ComplaintsChrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE MADE AN ABNORMAL TICKING NOISE COMING FROM THE ENGINE COMPARTMENT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR AN OIL CHANGE, BUT THE TICKING NOISE CONTINUED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.
Corrective Action:
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE MADE AN ABNORMAL TICKING NOISE COMING FROM THE ENGINE COMPARTMENT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR AN OIL CHANGE, BUT THE TICKING NOISE CONTINUED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.
Additional Notes:
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE MADE AN ABNORMAL TICKING NOISE COMING FROM THE ENGINE COMPARTMENT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR AN OIL CHANGE, BUT THE TICKING NOISE CONTINUED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.
Mfg Campaign: 11252886
Recall Date: Sep 3, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
I WAS PICKING MY DAUGHTER UP FROM SOFTBALL PRACTICE WHEN MY VEHICLE STOPPED SHIFTING ON THE HIGHWAY. WE WERE AT A STOP LIGHT AND PUSHING THE GAS PRACTICALLY DID NOTHING. THE VEHICLE WOULDN'T MOVE. ONCE IT DID MOVE SLOWLY IT WOULDN'T SHIFT. MY RPMS WENT UP TO 5 AT ONE POINT. MY HUSBAND TRIED TO DRIVE IT TO THE DEALERSHIP BUT ONLY MADE IT ABOUT 2 MILES FROM OUR HOUSE BEFORE WE'R HAD TO CALL A TOW TRUCK. I HAVE A 2016 CHRYSLER TOWN AND COUNTRY WITH LESS THAN 70K MILES. I CALLED CHRYSLER AFTER DISCOVERING THIS WAS ACTUALLY A RECALL ISSUE. ODDLY ENOUGH MY VIN WAS SUPPOSEDLY NOT AFFECTED, HOWEVER, MY $4000 TRANSMISSION REBUILD RECEIPT SAYS DIFFERENTLY. OF COURSE CHRYSLER ALSO SAID MY WARRANTY DIDN'T COVER THIS ISSUE.
Corrective Action:
I WAS PICKING MY DAUGHTER UP FROM SOFTBALL PRACTICE WHEN MY VEHICLE STOPPED SHIFTING ON THE HIGHWAY. WE WERE AT A STOP LIGHT AND PUSHING THE GAS PRACTICALLY DID NOTHING. THE VEHICLE WOULDN'T MOVE. ONCE IT DID MOVE SLOWLY IT WOULDN'T SHIFT. MY RPMS WENT UP TO 5 AT ONE POINT. MY HUSBAND TRIED TO DRIVE IT TO THE DEALERSHIP BUT ONLY MADE IT ABOUT 2 MILES FROM OUR HOUSE BEFORE WE'R HAD TO CALL A TOW TRUCK. I HAVE A 2016 CHRYSLER TOWN AND COUNTRY WITH LESS THAN 70K MILES. I CALLED CHRYSLER AFTER DISCOVERING THIS WAS ACTUALLY A RECALL ISSUE. ODDLY ENOUGH MY VIN WAS SUPPOSEDLY NOT AFFECTED, HOWEVER, MY $4000 TRANSMISSION REBUILD RECEIPT SAYS DIFFERENTLY. OF COURSE CHRYSLER ALSO SAID MY WARRANTY DIDN'T COVER THIS ISSUE.
Additional Notes:
I WAS PICKING MY DAUGHTER UP FROM SOFTBALL PRACTICE WHEN MY VEHICLE STOPPED SHIFTING ON THE HIGHWAY. WE WERE AT A STOP LIGHT AND PUSHING THE GAS PRACTICALLY DID NOTHING. THE VEHICLE WOULDN'T MOVE. ONCE IT DID MOVE SLOWLY IT WOULDN'T SHIFT. MY RPMS WENT UP TO 5 AT ONE POINT. MY HUSBAND TRIED TO DRIVE IT TO THE DEALERSHIP BUT ONLY MADE IT ABOUT 2 MILES FROM OUR HOUSE BEFORE WE'R HAD TO CALL A TOW TRUCK. I HAVE A 2016 CHRYSLER TOWN AND COUNTRY WITH LESS THAN 70K MILES. I CALLED CHRYSLER AFTER DISCOVERING THIS WAS ACTUALLY A RECALL ISSUE. ODDLY ENOUGH MY VIN WAS SUPPOSEDLY NOT AFFECTED, HOWEVER, MY $4000 TRANSMISSION REBUILD RECEIPT SAYS DIFFERENTLY. OF COURSE CHRYSLER ALSO SAID MY WARRANTY DIDN'T COVER THIS ISSUE.
Mfg Campaign: 11246690
Recall Date: Aug 27, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED, THE STEERING WHEEL SEIZED, AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 16V461000 (POWER TRAIN). THE VEHICLE WAS TOWED TO JEFF BELZER'S CHEVROLET DODGE RAM KIA (21111 CEDAR AVE, LAKEVILLE, MN 55044, (952) 232-6897) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 109,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED, THE STEERING WHEEL SEIZED, AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 16V461000 (POWER TRAIN). THE VEHICLE WAS TOWED TO JEFF BELZER'S CHEVROLET DODGE RAM KIA (21111 CEDAR AVE, LAKEVILLE, MN 55044, (952) 232-6897) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 109,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED, THE STEERING WHEEL SEIZED, AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 16V461000 (POWER TRAIN). THE VEHICLE WAS TOWED TO JEFF BELZER'S CHEVROLET DODGE RAM KIA (21111 CEDAR AVE, LAKEVILLE, MN 55044, (952) 232-6897) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 109,000.
Mfg Campaign: 11251827
Recall Date: Aug 27, 2019
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
PASSENGER SLIDING DOOR WOULD NOT OPEN FROM INSIDE OR OUTSIDE OF CAR MANUAL OR AUTOMATIC SEEMS LIKE THIS COULD BE DANGEROUS IF NEED TO EXIT CAR QUICKLY AND CAN'T GET OUT
Corrective Action:
PASSENGER SLIDING DOOR WOULD NOT OPEN FROM INSIDE OR OUTSIDE OF CAR MANUAL OR AUTOMATIC SEEMS LIKE THIS COULD BE DANGEROUS IF NEED TO EXIT CAR QUICKLY AND CAN'T GET OUT
Additional Notes:
PASSENGER SLIDING DOOR WOULD NOT OPEN FROM INSIDE OR OUTSIDE OF CAR MANUAL OR AUTOMATIC SEEMS LIKE THIS COULD BE DANGEROUS IF NEED TO EXIT CAR QUICKLY AND CAN'T GET OUT
Mfg Campaign: 11251856
Recall Date: Aug 27, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
THE VAN SLOWS TO NEARLY A CRAWL WHEN GOING UP ANY INCLINE.
Corrective Action:
THE VAN SLOWS TO NEARLY A CRAWL WHEN GOING UP ANY INCLINE.
Additional Notes:
THE VAN SLOWS TO NEARLY A CRAWL WHEN GOING UP ANY INCLINE.
Mfg Campaign: 11246308
Recall Date: Aug 26, 2019
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
THE VAN SLOWS TO NEARLY A CRAWL WHEN GOING UP ANY INCLINE.
Corrective Action:
THE VAN SLOWS TO NEARLY A CRAWL WHEN GOING UP ANY INCLINE.
Additional Notes:
THE VAN SLOWS TO NEARLY A CRAWL WHEN GOING UP ANY INCLINE.
Mfg Campaign: 11246308
Recall Date: Aug 26, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TRANSMISSION RECALL! WHILE DRIVING THROUGH TRAFFIC WITH MY 2YR OLD DAUGHTER MY VEHICLE SUDDENLY STOPPED MOVING WHEN HITTING THE GAS! AFTER LEARNING IT WAS THE TRANSMISSION I CALLED 2 CHRYSLER DEALERSHIPS AND WAS TOLD IT WAS NO LONGER COVERED BY WARRANTY. BUT WHEN AIR SEARCHED ON THE NHTSA PAGE I COME TO FIND OUT THAT 2016 CHRYSLER TOWN & COUNTRYS HAVE A WHOLE RECALL ON TRANSMISSIONS! I AM NOW IN THE HOLE OVER $5000 IN REPAIRS!
Corrective Action:
TRANSMISSION RECALL! WHILE DRIVING THROUGH TRAFFIC WITH MY 2YR OLD DAUGHTER MY VEHICLE SUDDENLY STOPPED MOVING WHEN HITTING THE GAS! AFTER LEARNING IT WAS THE TRANSMISSION I CALLED 2 CHRYSLER DEALERSHIPS AND WAS TOLD IT WAS NO LONGER COVERED BY WARRANTY. BUT WHEN AIR SEARCHED ON THE NHTSA PAGE I COME TO FIND OUT THAT 2016 CHRYSLER TOWN & COUNTRYS HAVE A WHOLE RECALL ON TRANSMISSIONS! I AM NOW IN THE HOLE OVER $5000 IN REPAIRS!
Additional Notes:
TRANSMISSION RECALL! WHILE DRIVING THROUGH TRAFFIC WITH MY 2YR OLD DAUGHTER MY VEHICLE SUDDENLY STOPPED MOVING WHEN HITTING THE GAS! AFTER LEARNING IT WAS THE TRANSMISSION I CALLED 2 CHRYSLER DEALERSHIPS AND WAS TOLD IT WAS NO LONGER COVERED BY WARRANTY. BUT WHEN AIR SEARCHED ON THE NHTSA PAGE I COME TO FIND OUT THAT 2016 CHRYSLER TOWN & COUNTRYS HAVE A WHOLE RECALL ON TRANSMISSIONS! I AM NOW IN THE HOLE OVER $5000 IN REPAIRS!
Mfg Campaign: 11246093
Recall Date: Aug 23, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE SHUT OFF WITHOUT WARNING WHILE DRIVING VARIOUS SPEEDS. THE CONTACT ALSO STATED THAT THE SIDE SLIDING DOORS, POWER WINDOWS, AND WINDSHIELD WIPERS FAILED TO OPERATE AS NEEDED. THERE WERE NO WARNING INDICATORS ILLUMINATED. FURTHERMORE, THE ALARM AND THE HORN SOUNDED ON THEIR OWN WITHOUT WARNING. THE CONTACT DROVE TO ZIMMERMAN MOTORS (1301 MARKET ST, SUNBURY, PA 17801, 570-286-2100) AND WAS INFORMED THAT THERE WERE NO DEFECTS WITH THE VEHICLE; HOWEVER,THE FAILURES PERSISTED. THE MANUFACTURER INFORMED THE CONTACT THAT THERE WERE NO RECALLS ON THE VEHICLE AND PROVIDED NO FURTHER ASSISTANCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 77,000. THE VIN WAS UNKNOWN.
Corrective Action:
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE SHUT OFF WITHOUT WARNING WHILE DRIVING VARIOUS SPEEDS. THE CONTACT ALSO STATED THAT THE SIDE SLIDING DOORS, POWER WINDOWS, AND WINDSHIELD WIPERS FAILED TO OPERATE AS NEEDED. THERE WERE NO WARNING INDICATORS ILLUMINATED. FURTHERMORE, THE ALARM AND THE HORN SOUNDED ON THEIR OWN WITHOUT WARNING. THE CONTACT DROVE TO ZIMMERMAN MOTORS (1301 MARKET ST, SUNBURY, PA 17801, 570-286-2100) AND WAS INFORMED THAT THERE WERE NO DEFECTS WITH THE VEHICLE; HOWEVER,THE FAILURES PERSISTED. THE MANUFACTURER INFORMED THE CONTACT THAT THERE WERE NO RECALLS ON THE VEHICLE AND PROVIDED NO FURTHER ASSISTANCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 77,000. THE VIN WAS UNKNOWN.
Additional Notes:
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE SHUT OFF WITHOUT WARNING WHILE DRIVING VARIOUS SPEEDS. THE CONTACT ALSO STATED THAT THE SIDE SLIDING DOORS, POWER WINDOWS, AND WINDSHIELD WIPERS FAILED TO OPERATE AS NEEDED. THERE WERE NO WARNING INDICATORS ILLUMINATED. FURTHERMORE, THE ALARM AND THE HORN SOUNDED ON THEIR OWN WITHOUT WARNING. THE CONTACT DROVE TO ZIMMERMAN MOTORS (1301 MARKET ST, SUNBURY, PA 17801, 570-286-2100) AND WAS INFORMED THAT THERE WERE NO DEFECTS WITH THE VEHICLE; HOWEVER,THE FAILURES PERSISTED. THE MANUFACTURER INFORMED THE CONTACT THAT THERE WERE NO RECALLS ON THE VEHICLE AND PROVIDED NO FURTHER ASSISTANCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 77,000. THE VIN WAS UNKNOWN.
Mfg Campaign: 11246123
Recall Date: Aug 23, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE SHUT OFF WITHOUT WARNING WHILE DRIVING VARIOUS SPEEDS. THE CONTACT ALSO STATED THAT THE SIDE SLIDING DOORS, POWER WINDOWS, AND WINDSHIELD WIPERS FAILED TO OPERATE AS NEEDED. THERE WERE NO WARNING INDICATORS ILLUMINATED. FURTHERMORE, THE ALARM AND THE HORN SOUNDED ON THEIR OWN WITHOUT WARNING. THE CONTACT DROVE TO ZIMMERMAN MOTORS (1301 MARKET ST, SUNBURY, PA 17801, 570-286-2100) AND WAS INFORMED THAT THERE WERE NO DEFECTS WITH THE VEHICLE; HOWEVER,THE FAILURES PERSISTED. THE MANUFACTURER INFORMED THE CONTACT THAT THERE WERE NO RECALLS ON THE VEHICLE AND PROVIDED NO FURTHER ASSISTANCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 77,000. THE VIN WAS UNKNOWN.
Corrective Action:
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE SHUT OFF WITHOUT WARNING WHILE DRIVING VARIOUS SPEEDS. THE CONTACT ALSO STATED THAT THE SIDE SLIDING DOORS, POWER WINDOWS, AND WINDSHIELD WIPERS FAILED TO OPERATE AS NEEDED. THERE WERE NO WARNING INDICATORS ILLUMINATED. FURTHERMORE, THE ALARM AND THE HORN SOUNDED ON THEIR OWN WITHOUT WARNING. THE CONTACT DROVE TO ZIMMERMAN MOTORS (1301 MARKET ST, SUNBURY, PA 17801, 570-286-2100) AND WAS INFORMED THAT THERE WERE NO DEFECTS WITH THE VEHICLE; HOWEVER,THE FAILURES PERSISTED. THE MANUFACTURER INFORMED THE CONTACT THAT THERE WERE NO RECALLS ON THE VEHICLE AND PROVIDED NO FURTHER ASSISTANCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 77,000. THE VIN WAS UNKNOWN.
Additional Notes:
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE SHUT OFF WITHOUT WARNING WHILE DRIVING VARIOUS SPEEDS. THE CONTACT ALSO STATED THAT THE SIDE SLIDING DOORS, POWER WINDOWS, AND WINDSHIELD WIPERS FAILED TO OPERATE AS NEEDED. THERE WERE NO WARNING INDICATORS ILLUMINATED. FURTHERMORE, THE ALARM AND THE HORN SOUNDED ON THEIR OWN WITHOUT WARNING. THE CONTACT DROVE TO ZIMMERMAN MOTORS (1301 MARKET ST, SUNBURY, PA 17801, 570-286-2100) AND WAS INFORMED THAT THERE WERE NO DEFECTS WITH THE VEHICLE; HOWEVER,THE FAILURES PERSISTED. THE MANUFACTURER INFORMED THE CONTACT THAT THERE WERE NO RECALLS ON THE VEHICLE AND PROVIDED NO FURTHER ASSISTANCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 77,000. THE VIN WAS UNKNOWN.
Mfg Campaign: 11246123
Recall Date: Aug 23, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WIFE WAS INVOLVED IN A TWO CAR ACCIDENT IN WHICH SHE WAS HIT HEAD ON SLIGHTLY OFF TO THE RIGHT. AIR BAGS DID NOT DEPLOY CAUSING INJURIES. CAR WAS TRAVELING AT ABOUT 30 MPH
Corrective Action:
WIFE WAS INVOLVED IN A TWO CAR ACCIDENT IN WHICH SHE WAS HIT HEAD ON SLIGHTLY OFF TO THE RIGHT. AIR BAGS DID NOT DEPLOY CAUSING INJURIES. CAR WAS TRAVELING AT ABOUT 30 MPH
Additional Notes:
WIFE WAS INVOLVED IN A TWO CAR ACCIDENT IN WHICH SHE WAS HIT HEAD ON SLIGHTLY OFF TO THE RIGHT. AIR BAGS DID NOT DEPLOY CAUSING INJURIES. CAR WAS TRAVELING AT ABOUT 30 MPH
Mfg Campaign: 11245328
Recall Date: Aug 20, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
VEHICLE WAS BEING DRIVEN NORMALLY. CAME TO STOP SIGN AT INTERSECTION WITH HIGHWAY. AS IT WAS COMING TO A STOP, THE TRANSMISSION DIDN'T SEEM TO WANT TO DOWNSHIFT WITH THE SLOWING SPEED. ENGINE SPEED SLOWED TO BELOW IDLE, AND TRANSMISSION CLUNKED (AND SEEMED TO DROP COMPLETELY OUT OF GEAR). AS TRAFFIC CLEARED AND THE ACCELERATOR WAS PRESSED, THE VEHICLE WOULDN'T MOVE AT ALL (FORWARDS OR REVERSE). HAD TO WAVE LOTS OF OTHER DRIVERS PAST. THANKFULLY IT WAS ALREADY STOPPED, OR THE OUTCOME COULD HAVE BEEN LOTS WORSE. DEALERSHIP STATED "TRANSMISSION WAS SLIPPING AND SURGING. FLUID WAS OK. PUMP PRESSURE WAS LOW, AND TORQUE HAD A SHUDDER. TRANSMISSION NEEDS TO BE REPLACED." THERE IS A RECALL FOR THIS YEAR, MAKE, AND MODEL FOR THE FAILURE OF THE HYDRAULIC PUMP IN THE TRANSMISSION, BUT THIS VIN IS FOR SOME REASON NOT INCLUDED. VEHICLE HAS ONLY 67,500 MILES.
Corrective Action:
VEHICLE WAS BEING DRIVEN NORMALLY. CAME TO STOP SIGN AT INTERSECTION WITH HIGHWAY. AS IT WAS COMING TO A STOP, THE TRANSMISSION DIDN'T SEEM TO WANT TO DOWNSHIFT WITH THE SLOWING SPEED. ENGINE SPEED SLOWED TO BELOW IDLE, AND TRANSMISSION CLUNKED (AND SEEMED TO DROP COMPLETELY OUT OF GEAR). AS TRAFFIC CLEARED AND THE ACCELERATOR WAS PRESSED, THE VEHICLE WOULDN'T MOVE AT ALL (FORWARDS OR REVERSE). HAD TO WAVE LOTS OF OTHER DRIVERS PAST. THANKFULLY IT WAS ALREADY STOPPED, OR THE OUTCOME COULD HAVE BEEN LOTS WORSE. DEALERSHIP STATED "TRANSMISSION WAS SLIPPING AND SURGING. FLUID WAS OK. PUMP PRESSURE WAS LOW, AND TORQUE HAD A SHUDDER. TRANSMISSION NEEDS TO BE REPLACED." THERE IS A RECALL FOR THIS YEAR, MAKE, AND MODEL FOR THE FAILURE OF THE HYDRAULIC PUMP IN THE TRANSMISSION, BUT THIS VIN IS FOR SOME REASON NOT INCLUDED. VEHICLE HAS ONLY 67,500 MILES.
Additional Notes:
VEHICLE WAS BEING DRIVEN NORMALLY. CAME TO STOP SIGN AT INTERSECTION WITH HIGHWAY. AS IT WAS COMING TO A STOP, THE TRANSMISSION DIDN'T SEEM TO WANT TO DOWNSHIFT WITH THE SLOWING SPEED. ENGINE SPEED SLOWED TO BELOW IDLE, AND TRANSMISSION CLUNKED (AND SEEMED TO DROP COMPLETELY OUT OF GEAR). AS TRAFFIC CLEARED AND THE ACCELERATOR WAS PRESSED, THE VEHICLE WOULDN'T MOVE AT ALL (FORWARDS OR REVERSE). HAD TO WAVE LOTS OF OTHER DRIVERS PAST. THANKFULLY IT WAS ALREADY STOPPED, OR THE OUTCOME COULD HAVE BEEN LOTS WORSE. DEALERSHIP STATED "TRANSMISSION WAS SLIPPING AND SURGING. FLUID WAS OK. PUMP PRESSURE WAS LOW, AND TORQUE HAD A SHUDDER. TRANSMISSION NEEDS TO BE REPLACED." THERE IS A RECALL FOR THIS YEAR, MAKE, AND MODEL FOR THE FAILURE OF THE HYDRAULIC PUMP IN THE TRANSMISSION, BUT THIS VIN IS FOR SOME REASON NOT INCLUDED. VEHICLE HAS ONLY 67,500 MILES.
Mfg Campaign: 11244927
Recall Date: Aug 19, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
TRANSMISSION HAS ISSUE SINCE FIRST DAY IT WAS BOUGHT THE VEHICLE ELECTRICAL DOORS NOT FUNCTIONING
Corrective Action:
TRANSMISSION HAS ISSUE SINCE FIRST DAY IT WAS BOUGHT THE VEHICLE ELECTRICAL DOORS NOT FUNCTIONING
Additional Notes:
TRANSMISSION HAS ISSUE SINCE FIRST DAY IT WAS BOUGHT THE VEHICLE ELECTRICAL DOORS NOT FUNCTIONING
Mfg Campaign: 11244216
Recall Date: Aug 15, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
2016 TOWN & COUNTRY SLIDING DOOR RIGHT SIDE DOES NOT LOCK, DOOR LOCK ACTUATOR REPLACED BY CHRYSLER DEALERSHIP DEC 29, 2017. BELIEVE THIS TO BE A SAFETY CONCERN WHILE VEHICLE IS IN MOTION. NOTICED DOOR PARTLY AJAR IN PARKING LOT, PULLED HANDLED READJUSTED TO SHUT AND SECURE DOORS WITH FOB IT WAS NOTICED THAT DOOR LOCKING MECHANISM DID NOT ACTIVATE, RESULTING IN DOOR NOT ABLE TO SECURELY LOCK, SEVERAL ATTEMPTS TO LOCK WITH NO POSITIVE RESULTS, DOOR REMAINS UNLOCKED AT ALL TIMES.
Corrective Action:
2016 TOWN & COUNTRY SLIDING DOOR RIGHT SIDE DOES NOT LOCK, DOOR LOCK ACTUATOR REPLACED BY CHRYSLER DEALERSHIP DEC 29, 2017. BELIEVE THIS TO BE A SAFETY CONCERN WHILE VEHICLE IS IN MOTION. NOTICED DOOR PARTLY AJAR IN PARKING LOT, PULLED HANDLED READJUSTED TO SHUT AND SECURE DOORS WITH FOB IT WAS NOTICED THAT DOOR LOCKING MECHANISM DID NOT ACTIVATE, RESULTING IN DOOR NOT ABLE TO SECURELY LOCK, SEVERAL ATTEMPTS TO LOCK WITH NO POSITIVE RESULTS, DOOR REMAINS UNLOCKED AT ALL TIMES.
Additional Notes:
2016 TOWN & COUNTRY SLIDING DOOR RIGHT SIDE DOES NOT LOCK, DOOR LOCK ACTUATOR REPLACED BY CHRYSLER DEALERSHIP DEC 29, 2017. BELIEVE THIS TO BE A SAFETY CONCERN WHILE VEHICLE IS IN MOTION. NOTICED DOOR PARTLY AJAR IN PARKING LOT, PULLED HANDLED READJUSTED TO SHUT AND SECURE DOORS WITH FOB IT WAS NOTICED THAT DOOR LOCKING MECHANISM DID NOT ACTIVATE, RESULTING IN DOOR NOT ABLE TO SECURELY LOCK, SEVERAL ATTEMPTS TO LOCK WITH NO POSITIVE RESULTS, DOOR REMAINS UNLOCKED AT ALL TIMES.
Mfg Campaign: 11243420
Recall Date: Aug 12, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
2016 TOWN & COUNTRY SLIDING DOOR RIGHT SIDE DOES NOT LOCK, DOOR LOCK ACTUATOR REPLACED BY CHRYSLER DEALERSHIP DEC 29, 2017. BELIEVE THIS TO BE A SAFETY CONCERN WHILE VEHICLE IS IN MOTION. NOTICED DOOR PARTLY AJAR IN PARKING LOT, PULLED HANDLED READJUSTED TO SHUT AND SECURE DOORS WITH FOB IT WAS NOTICED THAT DOOR LOCKING MECHANISM DID NOT ACTIVATE, RESULTING IN DOOR NOT ABLE TO SECURELY LOCK, SEVERAL ATTEMPTS TO LOCK WITH NO POSITIVE RESULTS, DOOR REMAINS UNLOCKED AT ALL TIMES.
Corrective Action:
2016 TOWN & COUNTRY SLIDING DOOR RIGHT SIDE DOES NOT LOCK, DOOR LOCK ACTUATOR REPLACED BY CHRYSLER DEALERSHIP DEC 29, 2017. BELIEVE THIS TO BE A SAFETY CONCERN WHILE VEHICLE IS IN MOTION. NOTICED DOOR PARTLY AJAR IN PARKING LOT, PULLED HANDLED READJUSTED TO SHUT AND SECURE DOORS WITH FOB IT WAS NOTICED THAT DOOR LOCKING MECHANISM DID NOT ACTIVATE, RESULTING IN DOOR NOT ABLE TO SECURELY LOCK, SEVERAL ATTEMPTS TO LOCK WITH NO POSITIVE RESULTS, DOOR REMAINS UNLOCKED AT ALL TIMES.
Additional Notes:
2016 TOWN & COUNTRY SLIDING DOOR RIGHT SIDE DOES NOT LOCK, DOOR LOCK ACTUATOR REPLACED BY CHRYSLER DEALERSHIP DEC 29, 2017. BELIEVE THIS TO BE A SAFETY CONCERN WHILE VEHICLE IS IN MOTION. NOTICED DOOR PARTLY AJAR IN PARKING LOT, PULLED HANDLED READJUSTED TO SHUT AND SECURE DOORS WITH FOB IT WAS NOTICED THAT DOOR LOCKING MECHANISM DID NOT ACTIVATE, RESULTING IN DOOR NOT ABLE TO SECURELY LOCK, SEVERAL ATTEMPTS TO LOCK WITH NO POSITIVE RESULTS, DOOR REMAINS UNLOCKED AT ALL TIMES.
Mfg Campaign: 11243420
Recall Date: Aug 12, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
2016 CHRYSLER TOWN AND COUNTRY 40K MILES. THE PASSENGER SLIDING DOOR ON THE DRIVERS SIDE HAS BECOME UNRESPONSIVE FOR NO APPARENT REASON. IT CANNOT BE OPENED MANUALLY OR WITH A REMOTE. THERE IS NO BODY DAMAGE. IN READING BLOGS THIS SEEMS TO BE A COMMON PROBLEM. I FEEL THIS IS A SAFETY ISSUE.
Corrective Action:
2016 CHRYSLER TOWN AND COUNTRY 40K MILES. THE PASSENGER SLIDING DOOR ON THE DRIVERS SIDE HAS BECOME UNRESPONSIVE FOR NO APPARENT REASON. IT CANNOT BE OPENED MANUALLY OR WITH A REMOTE. THERE IS NO BODY DAMAGE. IN READING BLOGS THIS SEEMS TO BE A COMMON PROBLEM. I FEEL THIS IS A SAFETY ISSUE.
Additional Notes:
2016 CHRYSLER TOWN AND COUNTRY 40K MILES. THE PASSENGER SLIDING DOOR ON THE DRIVERS SIDE HAS BECOME UNRESPONSIVE FOR NO APPARENT REASON. IT CANNOT BE OPENED MANUALLY OR WITH A REMOTE. THERE IS NO BODY DAMAGE. IN READING BLOGS THIS SEEMS TO BE A COMMON PROBLEM. I FEEL THIS IS A SAFETY ISSUE.
Mfg Campaign: 11242983
Recall Date: Aug 10, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
DRIVERS SIDE REAR SLIDING DOOR LOCK WON'T DISENGAGE. THE DOORS AUTOMATICALLY LOCK WHEN THE VEHICLE REACHES A CERTAIN SPEED. IT CANNOT BE UNLOCKED MANUALLY OR WITH ELECTRONIC LOCK BUTTONS/KEY FOB. VAN IS ONKY 3 YEARS OLD WITH 45,000 MILES. COULD BE A SERIOUS PROBLEM FOR REAR PASSENGERS IN AN EMERGENCY SITUATION AND CANNOT OPEN THE DOOR. I HAVE FOUND NUMEROUS COMPLAINTS ONLINE FROM OTHER OWNERS WITH THIS VERY SAME PROBLEM.
Corrective Action:
DRIVERS SIDE REAR SLIDING DOOR LOCK WON'T DISENGAGE. THE DOORS AUTOMATICALLY LOCK WHEN THE VEHICLE REACHES A CERTAIN SPEED. IT CANNOT BE UNLOCKED MANUALLY OR WITH ELECTRONIC LOCK BUTTONS/KEY FOB. VAN IS ONKY 3 YEARS OLD WITH 45,000 MILES. COULD BE A SERIOUS PROBLEM FOR REAR PASSENGERS IN AN EMERGENCY SITUATION AND CANNOT OPEN THE DOOR. I HAVE FOUND NUMEROUS COMPLAINTS ONLINE FROM OTHER OWNERS WITH THIS VERY SAME PROBLEM.
Additional Notes:
DRIVERS SIDE REAR SLIDING DOOR LOCK WON'T DISENGAGE. THE DOORS AUTOMATICALLY LOCK WHEN THE VEHICLE REACHES A CERTAIN SPEED. IT CANNOT BE UNLOCKED MANUALLY OR WITH ELECTRONIC LOCK BUTTONS/KEY FOB. VAN IS ONKY 3 YEARS OLD WITH 45,000 MILES. COULD BE A SERIOUS PROBLEM FOR REAR PASSENGERS IN AN EMERGENCY SITUATION AND CANNOT OPEN THE DOOR. I HAVE FOUND NUMEROUS COMPLAINTS ONLINE FROM OTHER OWNERS WITH THIS VERY SAME PROBLEM.
Mfg Campaign: 11243009
Recall Date: Aug 10, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
MY VEHICLE IS JUST OVER 3 YEARS OLD AND HAS HAD REGULAR PREVENTATIVE MAINTENANCE DONE TO IT INCLUDING REGULAR OIL CHANGES. TWO WEEKS AGO THE ENGINE LIGHT CAME ON AND I IMMEDIATELY TOOK IT TO MY MECHANIC WHO HAS SERVICED THE VEHICLE SINCE I PURCHASED IT. THEY RAN A DIAGNOSTIC TEST ON IT AND IT GAVE THEM THE DIAGNOSTIC CODE OF P0302, A MISFIRE OF CYLINDER 2. THEY NOTICED THAT THE VEHICLE WAS MAKING A LOUD SHUFFLING NOISE IN THE MOTOR AND WHILE THE VEHICLE WAS IDLE IT WOULD SHIMMY AND SHAKE A BIT AND THERE WAS A SMELL OF OIL OR GAS AND THE ENGINE WOULD JUMP OR SKIP SOMETIMES BUT NOT MAJOR. THEY PERFORMED A FULL TUNE UP AND DROVE IT A BIT AND THE ENGINE LIGHT WAS OFF BUT THEN THE NEXT DAY WHEN I STARTED THE VEHICLE THE ENGINE LIGHT CAME BACK ON SO I TOOK IT DIRECTLY BACK TO THE MECHANIC AND THEY LOOKED MORE INTO THE DIAGNOSTIC CODE THAT IT WAS READING AND FOUND A RECALL ON THIS SAME EXACT DIAGNOSTIC CODE FOR THE 2016 GRAND CARAVAN 3.6 AND 2016 JOURNEY 3.6 MADE BY DODGE...WHICH ARE THE EXACT ENGINES AS THE CHRYSLER TOWN & COUNTRY SO I CONTACTED MY LOCAL DEALERSHIP AND THEY WILL NOT HONOR THE RECALL ON MY VEHICLE FOR THE EXACT SAME ISSUE. I THEN CONTACTED CHRYSLER DIRECTLY AND THEY SAID THAT THEY WOULD GLADLY HONOR THE RECALL IF YOUR ORGANIZATION ISSUED THE RECALL FOR THIS MAKE AND MODEL VEHICLE SINCE IT IS CLEARLY RELATED TO THE RECALL THAT HAS BEEN ASSIGNED TO THE 2016 GRAND CARAVAN AND JOURNEY, RECALL #627908. MY VEHICLE NEEDS A CYLINDER HEAD REPAIRED OR REPLACED AND I DO NOT WANT TO CONTINUE TO DRIVE IT AND DO POSSIBLE FURTHER DAMAGE. I AM TRYING TO BE A RESPONSIBLE CONSUMER AND ADDRESS THE ISSUE CORRECTLY BUT I SHOULD NOT HAVE TO SPEND THOUSANDS OF DOLLARS ON A MAJOR ENGINE ISSUE FOR A VEHICLE THAT IS JUST OVER 3 YEARS OLD AND HAS BEEN PROPERLY MAINTAINED AND WHEN THERE IS AN OPEN RECALL FOR 2 COMPARABLE VEHICLES THAT HAVE THE EXACT SAME ENGINE.
Corrective Action:
MY VEHICLE IS JUST OVER 3 YEARS OLD AND HAS HAD REGULAR PREVENTATIVE MAINTENANCE DONE TO IT INCLUDING REGULAR OIL CHANGES. TWO WEEKS AGO THE ENGINE LIGHT CAME ON AND I IMMEDIATELY TOOK IT TO MY MECHANIC WHO HAS SERVICED THE VEHICLE SINCE I PURCHASED IT. THEY RAN A DIAGNOSTIC TEST ON IT AND IT GAVE THEM THE DIAGNOSTIC CODE OF P0302, A MISFIRE OF CYLINDER 2. THEY NOTICED THAT THE VEHICLE WAS MAKING A LOUD SHUFFLING NOISE IN THE MOTOR AND WHILE THE VEHICLE WAS IDLE IT WOULD SHIMMY AND SHAKE A BIT AND THERE WAS A SMELL OF OIL OR GAS AND THE ENGINE WOULD JUMP OR SKIP SOMETIMES BUT NOT MAJOR. THEY PERFORMED A FULL TUNE UP AND DROVE IT A BIT AND THE ENGINE LIGHT WAS OFF BUT THEN THE NEXT DAY WHEN I STARTED THE VEHICLE THE ENGINE LIGHT CAME BACK ON SO I TOOK IT DIRECTLY BACK TO THE MECHANIC AND THEY LOOKED MORE INTO THE DIAGNOSTIC CODE THAT IT WAS READING AND FOUND A RECALL ON THIS SAME EXACT DIAGNOSTIC CODE FOR THE 2016 GRAND CARAVAN 3.6 AND 2016 JOURNEY 3.6 MADE BY DODGE...WHICH ARE THE EXACT ENGINES AS THE CHRYSLER TOWN & COUNTRY SO I CONTACTED MY LOCAL DEALERSHIP AND THEY WILL NOT HONOR THE RECALL ON MY VEHICLE FOR THE EXACT SAME ISSUE. I THEN CONTACTED CHRYSLER DIRECTLY AND THEY SAID THAT THEY WOULD GLADLY HONOR THE RECALL IF YOUR ORGANIZATION ISSUED THE RECALL FOR THIS MAKE AND MODEL VEHICLE SINCE IT IS CLEARLY RELATED TO THE RECALL THAT HAS BEEN ASSIGNED TO THE 2016 GRAND CARAVAN AND JOURNEY, RECALL #627908. MY VEHICLE NEEDS A CYLINDER HEAD REPAIRED OR REPLACED AND I DO NOT WANT TO CONTINUE TO DRIVE IT AND DO POSSIBLE FURTHER DAMAGE. I AM TRYING TO BE A RESPONSIBLE CONSUMER AND ADDRESS THE ISSUE CORRECTLY BUT I SHOULD NOT HAVE TO SPEND THOUSANDS OF DOLLARS ON A MAJOR ENGINE ISSUE FOR A VEHICLE THAT IS JUST OVER 3 YEARS OLD AND HAS BEEN PROPERLY MAINTAINED AND WHEN THERE IS AN OPEN RECALL FOR 2 COMPARABLE VEHICLES THAT HAVE THE EXACT SAME ENGINE.
Additional Notes:
MY VEHICLE IS JUST OVER 3 YEARS OLD AND HAS HAD REGULAR PREVENTATIVE MAINTENANCE DONE TO IT INCLUDING REGULAR OIL CHANGES. TWO WEEKS AGO THE ENGINE LIGHT CAME ON AND I IMMEDIATELY TOOK IT TO MY MECHANIC WHO HAS SERVICED THE VEHICLE SINCE I PURCHASED IT. THEY RAN A DIAGNOSTIC TEST ON IT AND IT GAVE THEM THE DIAGNOSTIC CODE OF P0302, A MISFIRE OF CYLINDER 2. THEY NOTICED THAT THE VEHICLE WAS MAKING A LOUD SHUFFLING NOISE IN THE MOTOR AND WHILE THE VEHICLE WAS IDLE IT WOULD SHIMMY AND SHAKE A BIT AND THERE WAS A SMELL OF OIL OR GAS AND THE ENGINE WOULD JUMP OR SKIP SOMETIMES BUT NOT MAJOR. THEY PERFORMED A FULL TUNE UP AND DROVE IT A BIT AND THE ENGINE LIGHT WAS OFF BUT THEN THE NEXT DAY WHEN I STARTED THE VEHICLE THE ENGINE LIGHT CAME BACK ON SO I TOOK IT DIRECTLY BACK TO THE MECHANIC AND THEY LOOKED MORE INTO THE DIAGNOSTIC CODE THAT IT WAS READING AND FOUND A RECALL ON THIS SAME EXACT DIAGNOSTIC CODE FOR THE 2016 GRAND CARAVAN 3.6 AND 2016 JOURNEY 3.6 MADE BY DODGE...WHICH ARE THE EXACT ENGINES AS THE CHRYSLER TOWN & COUNTRY SO I CONTACTED MY LOCAL DEALERSHIP AND THEY WILL NOT HONOR THE RECALL ON MY VEHICLE FOR THE EXACT SAME ISSUE. I THEN CONTACTED CHRYSLER DIRECTLY AND THEY SAID THAT THEY WOULD GLADLY HONOR THE RECALL IF YOUR ORGANIZATION ISSUED THE RECALL FOR THIS MAKE AND MODEL VEHICLE SINCE IT IS CLEARLY RELATED TO THE RECALL THAT HAS BEEN ASSIGNED TO THE 2016 GRAND CARAVAN AND JOURNEY, RECALL #627908. MY VEHICLE NEEDS A CYLINDER HEAD REPAIRED OR REPLACED AND I DO NOT WANT TO CONTINUE TO DRIVE IT AND DO POSSIBLE FURTHER DAMAGE. I AM TRYING TO BE A RESPONSIBLE CONSUMER AND ADDRESS THE ISSUE CORRECTLY BUT I SHOULD NOT HAVE TO SPEND THOUSANDS OF DOLLARS ON A MAJOR ENGINE ISSUE FOR A VEHICLE THAT IS JUST OVER 3 YEARS OLD AND HAS BEEN PROPERLY MAINTAINED AND WHEN THERE IS AN OPEN RECALL FOR 2 COMPARABLE VEHICLES THAT HAVE THE EXACT SAME ENGINE.
Mfg Campaign: 11240328
Recall Date: Jul 29, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING, THE ENGINE REVVED AND STALLED. THE CONTACT CALLED LIBERTY AUTO CITY (1000 E PARK AVE, LIBERTYVILLE, IL 60048, (847) 362-3800) AND WAS INFORMED THAT THE VEHICLE WAS OUT OF WARRANTY AND THERE WERE NO RECALLS. THE MANUFACTURER WAS EMAILED AND OFFERED THE CONTACT A PARTIAL REIMBURSEMENT; HOWEVER, THE CONTACT STILL HAD TO PAY $2,500 IN LABOR COSTS. THE MANUFACTURER MADE THE CONTACT RETRIEVE MAINTENANCE RECORDS. THE MANUFACTURER OFFERED A LITTLE MORE COST ASSISTANCE; HOWEVER, THE CONTACT REFUSED TO PAY THE FEES SINCE HE THOUGHT THEY KNEW ABOUT THE DEFECTIVE TRANSMISSION BEFORE HE PURCHASED THE VEHICLE. THE CONTACT RESEARCHED AND FOUND THAT THE MANUFACTURER LOWERED THE WARRANTY FROM 100,000 MILES TO 60,000 MILES IN 2016. THE MANUFACTURER GAVE THE CONTACT AN ULTIMATUM OF TAKING THE OFFER BY JULY 31, 2019 OR THE OFFER WOULD BE CANCELLED. THE FAILURE MILEAGE WAS 63,000. *TT *AS
Corrective Action:
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING, THE ENGINE REVVED AND STALLED. THE CONTACT CALLED LIBERTY AUTO CITY (1000 E PARK AVE, LIBERTYVILLE, IL 60048, (847) 362-3800) AND WAS INFORMED THAT THE VEHICLE WAS OUT OF WARRANTY AND THERE WERE NO RECALLS. THE MANUFACTURER WAS EMAILED AND OFFERED THE CONTACT A PARTIAL REIMBURSEMENT; HOWEVER, THE CONTACT STILL HAD TO PAY $2,500 IN LABOR COSTS. THE MANUFACTURER MADE THE CONTACT RETRIEVE MAINTENANCE RECORDS. THE MANUFACTURER OFFERED A LITTLE MORE COST ASSISTANCE; HOWEVER, THE CONTACT REFUSED TO PAY THE FEES SINCE HE THOUGHT THEY KNEW ABOUT THE DEFECTIVE TRANSMISSION BEFORE HE PURCHASED THE VEHICLE. THE CONTACT RESEARCHED AND FOUND THAT THE MANUFACTURER LOWERED THE WARRANTY FROM 100,000 MILES TO 60,000 MILES IN 2016. THE MANUFACTURER GAVE THE CONTACT AN ULTIMATUM OF TAKING THE OFFER BY JULY 31, 2019 OR THE OFFER WOULD BE CANCELLED. THE FAILURE MILEAGE WAS 63,000. *TT *AS
Additional Notes:
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING, THE ENGINE REVVED AND STALLED. THE CONTACT CALLED LIBERTY AUTO CITY (1000 E PARK AVE, LIBERTYVILLE, IL 60048, (847) 362-3800) AND WAS INFORMED THAT THE VEHICLE WAS OUT OF WARRANTY AND THERE WERE NO RECALLS. THE MANUFACTURER WAS EMAILED AND OFFERED THE CONTACT A PARTIAL REIMBURSEMENT; HOWEVER, THE CONTACT STILL HAD TO PAY $2,500 IN LABOR COSTS. THE MANUFACTURER MADE THE CONTACT RETRIEVE MAINTENANCE RECORDS. THE MANUFACTURER OFFERED A LITTLE MORE COST ASSISTANCE; HOWEVER, THE CONTACT REFUSED TO PAY THE FEES SINCE HE THOUGHT THEY KNEW ABOUT THE DEFECTIVE TRANSMISSION BEFORE HE PURCHASED THE VEHICLE. THE CONTACT RESEARCHED AND FOUND THAT THE MANUFACTURER LOWERED THE WARRANTY FROM 100,000 MILES TO 60,000 MILES IN 2016. THE MANUFACTURER GAVE THE CONTACT AN ULTIMATUM OF TAKING THE OFFER BY JULY 31, 2019 OR THE OFFER WOULD BE CANCELLED. THE FAILURE MILEAGE WAS 63,000. *TT *AS
Mfg Campaign: 11240357
Recall Date: Jul 29, 2019
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
I WAS DRIVING TO THE POST OFFICE AND AS I WAS GETTING CLOSE, THE VEHICLE SUDDENLY VEERED TO THE RIGHT, GOING UP ON THE CURB AND SIDEWALK, BARELY MISSED A TELEPHONE POLE, CRASHING INTO A UTILITY BOX. VEHICLE WAS TOTALED, NO INJURIES RECEIVED, AIR BAGS DID NOT DEPLOY. TRAVEL SPEED WAS AT POSTED LIMIT OF 35. WHEN MY SON GOT THERE HE SAID THAT IT LOOKED AS IF THE 2 TIRES ON THE RIGHT HAD MALFUNCTIONED AND GONE FLAT, ALMOST AS IF THEY HAD RUN OVER SHARP OBJECTS, CAUSING THE VAN TO SUDDENLY VEER RIGHT
Corrective Action:
I WAS DRIVING TO THE POST OFFICE AND AS I WAS GETTING CLOSE, THE VEHICLE SUDDENLY VEERED TO THE RIGHT, GOING UP ON THE CURB AND SIDEWALK, BARELY MISSED A TELEPHONE POLE, CRASHING INTO A UTILITY BOX. VEHICLE WAS TOTALED, NO INJURIES RECEIVED, AIR BAGS DID NOT DEPLOY. TRAVEL SPEED WAS AT POSTED LIMIT OF 35. WHEN MY SON GOT THERE HE SAID THAT IT LOOKED AS IF THE 2 TIRES ON THE RIGHT HAD MALFUNCTIONED AND GONE FLAT, ALMOST AS IF THEY HAD RUN OVER SHARP OBJECTS, CAUSING THE VAN TO SUDDENLY VEER RIGHT
Additional Notes:
I WAS DRIVING TO THE POST OFFICE AND AS I WAS GETTING CLOSE, THE VEHICLE SUDDENLY VEERED TO THE RIGHT, GOING UP ON THE CURB AND SIDEWALK, BARELY MISSED A TELEPHONE POLE, CRASHING INTO A UTILITY BOX. VEHICLE WAS TOTALED, NO INJURIES RECEIVED, AIR BAGS DID NOT DEPLOY. TRAVEL SPEED WAS AT POSTED LIMIT OF 35. WHEN MY SON GOT THERE HE SAID THAT IT LOOKED AS IF THE 2 TIRES ON THE RIGHT HAD MALFUNCTIONED AND GONE FLAT, ALMOST AS IF THEY HAD RUN OVER SHARP OBJECTS, CAUSING THE VAN TO SUDDENLY VEER RIGHT
Mfg Campaign: 11240509
Recall Date: Jul 29, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I WAS DRIVING TO THE POST OFFICE AND AS I WAS GETTING CLOSE, THE VEHICLE SUDDENLY VEERED TO THE RIGHT, GOING UP ON THE CURB AND SIDEWALK, BARELY MISSED A TELEPHONE POLE, CRASHING INTO A UTILITY BOX. VEHICLE WAS TOTALED, NO INJURIES RECEIVED, AIR BAGS DID NOT DEPLOY. TRAVEL SPEED WAS AT POSTED LIMIT OF 35. WHEN MY SON GOT THERE HE SAID THAT IT LOOKED AS IF THE 2 TIRES ON THE RIGHT HAD MALFUNCTIONED AND GONE FLAT, ALMOST AS IF THEY HAD RUN OVER SHARP OBJECTS, CAUSING THE VAN TO SUDDENLY VEER RIGHT
Corrective Action:
I WAS DRIVING TO THE POST OFFICE AND AS I WAS GETTING CLOSE, THE VEHICLE SUDDENLY VEERED TO THE RIGHT, GOING UP ON THE CURB AND SIDEWALK, BARELY MISSED A TELEPHONE POLE, CRASHING INTO A UTILITY BOX. VEHICLE WAS TOTALED, NO INJURIES RECEIVED, AIR BAGS DID NOT DEPLOY. TRAVEL SPEED WAS AT POSTED LIMIT OF 35. WHEN MY SON GOT THERE HE SAID THAT IT LOOKED AS IF THE 2 TIRES ON THE RIGHT HAD MALFUNCTIONED AND GONE FLAT, ALMOST AS IF THEY HAD RUN OVER SHARP OBJECTS, CAUSING THE VAN TO SUDDENLY VEER RIGHT
Additional Notes:
I WAS DRIVING TO THE POST OFFICE AND AS I WAS GETTING CLOSE, THE VEHICLE SUDDENLY VEERED TO THE RIGHT, GOING UP ON THE CURB AND SIDEWALK, BARELY MISSED A TELEPHONE POLE, CRASHING INTO A UTILITY BOX. VEHICLE WAS TOTALED, NO INJURIES RECEIVED, AIR BAGS DID NOT DEPLOY. TRAVEL SPEED WAS AT POSTED LIMIT OF 35. WHEN MY SON GOT THERE HE SAID THAT IT LOOKED AS IF THE 2 TIRES ON THE RIGHT HAD MALFUNCTIONED AND GONE FLAT, ALMOST AS IF THEY HAD RUN OVER SHARP OBJECTS, CAUSING THE VAN TO SUDDENLY VEER RIGHT
Mfg Campaign: 11240509
Recall Date: Jul 29, 2019
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